Example print cartridge defects
Dented OPC
The OPC is dented. The print cartridge should be replaced.
Damaged OPC
The OPC is damaged. The print cartridge should be replaced.
Contaminated OPC
The OPC has been contaminated. Make sure that the user is using genuine HP print media
that has been correctly stored. The print cartridge should be replaced.
OPC damaged by light exposure
The print cartridge has been incorrectly stored and the OPC has been damaged by light
exposure. The print cartridge should be replaced.
OPC retains charge
The OPC has retained the charge from a previous print cycle. The print cartridge should be
replaced.
OPC contaminated by adhesive
An adhesive has contaminated the OPC. It probably originates from non-HP print media such
as labels or enveloped. The print cartridge should be replaced.
Invisible OPC imperfection
The OPC has developed an invisible imperfection. The print cartridge should be replaced.
Invisible OPC imperfection
The OPC has developed an invisible imperfection. The print cartridge should be replaced.
OPC memory line
The OPC is retaining charge along a circumferential line. The print cartridge should be
replaced.
OPC scratch
The organic photoconductive material around the OPC has been scratched. The print cartridge
should be replaced.
OPC wear
The OPC has become worn. The print cartridge has reached its end of life and is no longer
under warranty. It should be replaced.
PCR smudge
The PCR is malfunctioning, causing the print image to appear smudged. The print cartridge
should be replaced.
PCR smudge
The PCR is malfunctioning, causing the print image to appear smudged. The print cartridge
should be replaced.
PCR white band
The PCR is malfunctioning, preventing the OPC from picking up toner along a circumferential
line. The print cartridge should be replaced.
PCR dark dot
The PCR is malfunctioning, causing the OPC to pick up toner where it should not. The print
cartridge should be replaced.
PCR ghost
The PCR is failing to apply a uniform charge to the OPC, causing it to collect toner using
residual charge from previous cycles. The print cartridge should be replaced.
Developer smudge
The developer roller is applying too much toner to the OPC, causing the image to smudge.
The print cartridge should be replaced.
Developer dark band
The developer roller is malfunctioning, causing a band of toner to be applied to the OPC. The
print cartridge should be replaced.
Color toner flaking
The toner has not fused properly with the print media and is flaking. This can be caused by a
malfunctioning fusion roller, use of non-HP print media or print cartridges, or by incorrect
print driver settings. Print cartridge troubleshooting procedures should be followed.
Monochrome toner flaking
The toner has not fused properly with the print media and is flaking. This can be caused by a
malfunctioning fusion roller, use of non-HP print media or print cartridges, or by incorrect
print driver settings. Print cartridge troubleshooting procedures should be followed.
Damaged pinhole
The pinhole has been damaged, and is causing print artifacts to appear. The print cartridge
should be replaced.
Electrical component failure
An electrical component has malfunctioned. Print cartridge troubleshooting procedures should
be followed.
Tucked cleaner blade
The cleaner blade has become stuck and is no longer removing the excess toner from the
OPC. The excess toner is then applied to the print media. The print cartridge should be
replaced.
Faded print
Faded print could be caused by the toner supply being depleted. Check the Supplies Status
Page to determine toner levels. Print cartridge troubleshooting procedures should be followed.
Broken internal component
An internal component of the print cartridge has broken. The print cartridge should be
replaced.
