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Heidelberg Prinect Licensing EN

The Heidelberg Prinect Licensing User's Guide provides comprehensive information on the software's components, including the License Server, License Manager, and dongle for license protection. It covers topics such as license types, user interface, operation, troubleshooting, and installation procedures. This guide is essential for effectively managing and utilizing the Heidelberg Prinect Licensing software.

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0% found this document useful (0 votes)

189 views142 pages

Heidelberg Prinect Licensing EN

Uploaded by

61ademkose

We take content rights seriously. If you suspect this is your content, claim it here.

Available Formats

Download as PDF, TXT or read online on Scribd

You are on page 1/ 142

eidelberg Prinect Licensing

Equipment

User’s Guide.
Heidelberg Prinect Licensing.
Table of Contents
Table of Conte nts

Before you start ...

About This Documentation ........................ 7
Structure of this Documentation . . . . . . . . . . . . . . . . . . . . . . . . . 8
Important Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Introduction
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
License Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
License Data Store (LDS) . . . . . . . . . . . . . . . . . . . . . . . . . 19
LDS Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
LDS Export/Import . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
License Buffer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
E-mail Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

User Interface
User Interface of the License Manager . . . . . . . . . . . . . . 23
The user interface concept . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Dynamic window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Status Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Footer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Operation
Licensing a New Prinect Product . . . . . . . . . . . . . . . . . . . 27
Activating Start Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
License Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Elements in the "License Overview" . . . . . . . . . . . . . . . . . . . . . . 31
Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Heidelberg Prinect Licensing – User’s Guide 3

Table of Contents

Table of Licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
License Assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Ordering a License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
"License request with the help of an export file" option . . . . . . . . 51
Activating Start Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Activating the Demo Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Entering a License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Import license file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Assign and Release Licenses . . . . . . . . . . . . . . . . . . . . . . 77
Assign or Release a License . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
LDS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Define/change folder for LDS backup . . . . . . . . . . . . . . . . . . . . . 86
Export LDS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
LDS cleanup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Import LDS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Delete product version from LDS . . . . . . . . . . . . . . . . . . . . . . . . 95
LDS repair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
E-mail report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
E-mail to . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Troubleshooting
Troubleshooting – Introduction . . . . . . . . . . . . . . . . . . . 103
Known Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Example 1: The License Server has failed . . . . . . . . . . . . . . . . 104

4 Revision 2.0
Table of Contents

Troubleshooting with Functions of the License Manager

Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
"Repair system time in LDS" Option . . . . . . . . . . . . . . . . . . . . 106
"Repair LDS" option (only for dongle protection) . . . . . . . . . . . 106
"Create new LDS" Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Question and Answers
FAQ – Questions and Answers Regarding Licensing . . . 109
What does LDS repair mean? - FAQ-03109 . . . . . . . . . . . . . . . 110
Connection problems to License Server - FAQ-03116 . . . . . . . 110
Different number of workstations in the License Manager
Overview - FAQ-03114 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Printready dongle for the License Server - FAQ-03110 . . . . . . . . 111
License Key of a new product is refused by the License Server
- FAQ-03112 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Porting a License Server - FAQ-03115 . . . . . . . . . . . . . . . . . . . . 111
LDS backup path cannot be created - FAQ-03113 . . . . . . . . . . 112
Slow computer although the License Server does not run. . . . 112
License error "LDS file does not exist" - FAQ-03235 . . . . . . . . 113
License Server host name (correct designation) - SI-03301 . . . 113
License Server: Quick questions - quick answers - FAQ-03266 114
License Server: Quick questions - quick answers - FAQ-03266 114
License Server: Quick questions - quick answers - FAQ-03266 114
License Server: Quick questions - quick answers - FAQ-03266 114
Error Messages
Error Messages and Warnings . . . . . . . . . . . . . . . . . . . . . 117

Installation
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Installation on an Apple Mac© . . . . . . . . . . . . . . . . . . . 128
Installation on a Windows PC . . . . . . . . . . . . . . . . . . . . 128

Heidelberg Prinect Licensing – User’s Guide 5

Table of Contents

Request the installation code . . . . . . . . . . . . . . . . . . . . . . . . 132

Upgrade installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Uninstalling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Index
Glossary

6 Revision 2.0
Before you start ...
Before you start ...

About This Documentation

This documentation applies to the "Heidelberg Prinect Licensing" software.
This manual contains all the information you need to use Heidelberg Prinect
Licensing.

i
i
Note: Remember that the printed documentation may differ in its
contents from the online documentation (PDF, Online Help) as it is
not always possible for technical reasons to incorporate the latest
modifications into the printed manuals. You can always find the lat-
est information in the online documentation.

Heidelberg Prinect Licensing" consists of the following components:

• the License Server and

• the License Manager and

• the Prinect dongle (only for dongle license protection).

The License Server manages the licenses of the various Prinect software prod-
ucts. Usually, the licenses are activated through an online certification. If
online certification is not enabled, you also need a dongle to enable and use
the Prinect software products and the options you have purchased on an unre-
stricted basis.
The License Server software does not have its own user interface. Management
of the licenses and enabling of the various options is done through the License
Manager. The License Manager is connected to the License Server software
and is the user interface for licensing.
The interaction between the License Manager and the License Server will be
described in more detail during the course of this documentation.

Heidelberg Prinect Licensing – User’s Guide 7

Before you start ...

Structure of this Documentation

This documentation describes the range of functions of the "Heidelberg Prinect
Licensing" software.
You will find information about the following topics in the various chapters:
• "Introduction" page 11

This chapter provides you with an overview of the structure and function-
ality of the Heidelberg Prinect Licensing software. The different types of
licenses will also be presented there. Furthermore, you will find an over-
view of some features involved in license management.

• "User Interface" page 23

You can find a brief description of the user interface of the License Mana-
ger in this chapter.

• "License Manager - Operation”page 27

This chapter describes the operating elements of the License Manager

that can be accessed through the menu bar ("License Overview",
"License Assistant" and "Settings").

• "Troubleshooting" page 103

This chapter assists you with some issues that can occur when licensing
your Prinect applications.

• "Questions and Answers" page 109

You will find some typical questions and answers about operation of the
Heidelberg Prinect Licensing software in this chapter.

• "Error Messages" page 117

The Appendix lists and describes the error messages that can occur
during operation of the Heidelberg Prinect Licensing software.

• "Installation" page 127

8 Revision 2.0
Before you start ...

Normally, the Heidelberg Prinect Licensing software is installed together

with a Prinect application. If you wish to install the License Server soft-
ware on a separate PC, you will find instructions for a separate installa-
tion of the Heidelberg Prinect Licensing software in this chapter.

What you should already know

We assume that you are familiar with the Windows® and Mac OS X® operating
systems that are supported by this application. Suitable knowledge of network
configuration is required if you wish to integrate the License Server into a net-
work environment.

Further Documentation
You will find more information in the enclosed "How to get started" leaflet.

Symbols and Styles

The following typographical conventions are used in this manual:
• References to other chapters and sections are blue (on the screen) and
underlined.

Example: See "Symbols and Styles", page 9.

• Quotation marks are used to indicate menus, folders, functions, hard-

ware conditions, switch settings, system messages, etc.

Example: Set the switch to "off".

• Menus, functions and sub-functions are separated by ">".

Example: Select "File > Open...".

Heidelberg Prinect Licensing – User’s Guide 9

Before you start ...

• A plus sign is used to indicate that several keys have to be pressed at the
same time.

Example: Press Alt+A.

Important Information
Important information in the text is marked by symbols at the side which are
used as follows:
Warning: Contains information that must be taken into consider-
ation to protect the user from injury.

Caution: Contains information that must be taken into consider-

ation to prevent damage to hardware or software.

i
i
Note: Contains important general or additional information on a
specific topic.

Prerequisite: Lists requirements which must be fulfilled before the

steps which follow can be performed.

10 Revision 2.0
Introduction
Introduction

Overview
The "Heidelberg Prinect Licensing" licensing software comprises the following
components:
• the License Server and

• the License Manager.

Architecture of a Prinect Server System Environment

Normally, just one License Server is set up in a Prinect system environment.
Only in exceptions, i.e. in system environments with a great number of Prinect
applications, can it be a good idea to install more than one License Server.
The License Server software makes the Prinect licenses available. For many
Prinect products, the license can be enabled either via a dongle or via online
licensing. In the first case, the dongle must be plugged into the License Server
PC. In this process, please note that a Prinect License Server supports only one
dongle per license. Accordingly, only one dongle may be plugged into the
License Server PC. Other dongles may not be plugged in. Some products can
be activated only with online licensing.
The License Server is a pure "server application", this means that it does not
have its own user interface. The user interface for Prinect licensing is provided
by its "client" application, the License Manager.
The following rules are applicable in this client-server architecture:
• Each License Server installation always includes a License Manager that
is installed on the License Server PC and connected to the License Server
after installation.

• In addition, a License Manager is also installed on each PC on which a

Prinect software product is installed. If a License Server is already avail-
able in the system environment, the computer name or the IP address of
the License Server PC is prompted during installation. The License Server
PC must be accessible in the network environment. If not yet installed,

Heidelberg Prinect Licensing – User’s Guide 11

Introduction

the License Server can be installed together with the Prinect application
on an application PC. Each License Manager in the system environment
is connected in this way to the License Server as a "client" and can oper-
ate the License Server.

• The computer name or IP address of the License Server PC must also be

known to each Prinect application because the software can be enabled
only through a connection to the License Server.

The core element of the License Server is the "License Data Store" (LDS). All
licensed options of the Prinect applications managed by the License Server are
stored in the License Data Store.
License protection can be guaranteed either via a dongle or online via an Inter-
net connection to the Heidelberg Trust Service. This connection is set up
through the Prinect Maintenance Center. Which protection will be activated is
decided on during installation of the License Manager software. See "Full
Installation", page 129.
• You need an installation code for online protection. See "Request the
installation code", page 132.

• You need a USB dongle for dongle protection. The dongle must be con-
nected to the License Server PC.

i
i
Note: By restarting the installation process, you can switch from
dongle protection to online protection. Then no dongle is required.

12 Revision 2.0
Introduction

Enabling of the individual options is controlled through license keys. Generally,

several licensing options are enabled when a license key is entered in the
License Manager. In addition, a License Server provides maximum flexibility
when floating licenses are used (see the "License Types", page 16).
In the License Server architecture, the License Server software, the License
Data Store and online protection or the dongle are separate modules. Prinect
licenses can be enabled only when all modules are present and intercon-
nected.

Heidelberg Prinect Licensing – User’s Guide 13

Introduction

License Server PC
(The License Server soft-
ware can also be
installed on the hardware
Prinect Application PC of the Prinect application
PC)

License Manager License Manager

Prinect software License Server

LDS

n
ctio
n ne
t co
Online protection ne Dongle protection
er
Int

Heidelberg Trust Service

or Dongle

14 Revision 2.0
Introduction

Normally, the Heidelberg Prinect Licensing software (License Server and

License Manager) can be installed together with a Prinect application. In other
words, the License Server is installed on a Prinect application computer, for
example, on a Prinect Integration Manager server. In a bigger system environ-
ment with a number of Prinect applications, it may be advisable to use a sep-
arate License Server PC. If you wish to install the License Server software on a
separate PC, you will find installation instructions in the "Installation" chapter
. See "Installation", page 127.

i
i
Note: You can install the License Server only on a Windows PC
(installation on a Mac OS X PC is not supported). However, Macin-
tosh applications can access the License Server of a Windows PC.

i
i
Note: When several Prinect applications with different versions
access a License Server, make sure that the License Server version
always matches the latest Prinect software version that is in your
system environment. The License Server and License Manager do
not necessarily have to have the same version.

i
i
Note: Only one License Server can be accessed from a Prinect appli-
cation PC. This also applies when more than one Prinect application
is installed on the application PC.

Heidelberg Prinect Licensing – User’s Guide 15

Introduction

License Types
There are two different types of licenses in "Heidelberg Prinect Licensing":
• Floating licenses and

• Fixed licenses.

Both license types are managed on the License Server PC. License keys are
required for both license types. They enable the single options of the Prinect
applications.
Explanation of the term "license":
"License" refers to the technical implementation of a right of use for Heidel-
berg Prinect software (you can find more details about this topic in the licens-
ing agreement shipped with the product). A license gives you the right to use a
Prinect product with a package of options. The kind and number of options in
a license determine the scope of performance of the Prinect software con-
cerned.
When you purchase a license, you receive a license key that you enter in the
License Manager (see the "License Assistant", page 42). This enables the rele-
vant license on the License Server. As a result, all the options in this license
are enabled. The enabled options are listed in the License Manager (see the
"License Overview", page 29). When the license is assigned to a Prinect appli-
cation PC, the application concerned is "licensed" and can be used.
Normally, the License Manager displays during installation of a Prinect appli-
cation. If you already have the license key at this point, you can enter it imme-
diately and assign the license to the currently installed application (see the
"Settings", page 81). If not, you can first activate the Start mode (see the
"Activating Start Mode", page 28).

16 Revision 2.0
Introduction

Floating Licenses
Floating licenses are not assigned to one particular application PC but can be
used flexibly by different computers in the Prinect system environment. Float-
ing licenses frequently mean multiple rights of use. In other words, a license for
a Prinect application can be used by several Prinect PCs at the same time.
Floating licenses are available only for certain Prinect products. Prinect Signa
Station, Prinect PDF Toolbox or Prinect Cockpit are examples of applications
that use floating licenses.
During operation, the License Server checks which floating licenses and how
many of them are currently being used. When the permitted number of concur-
rent uses is reached, each attempt to use a further option is denied. Only when
one or more of the running applications are exited can a floating license that
has become available be passed on to another Prinect computer.

i
i
Note: When a Prinect application is exited properly, this application
is immediately signed out of the License Server and the license
becomes available. If a program closes unexpectedly (e.g. crash,
power failure), then the licenses are released after a max. of 15 min-
utes.

i
i
Note: If a floating license is blocked by a currently unused com-
puter, you can withdraw the license from this computer in the
License Manager and make it available for another computer. See
"Used" column, page 41.

Fixed Licenses
Fixed licenses are permanently assigned to one Prinect application PC or the
application installed on it. Once assigned, the fixed license can no longer be
used on a different PC. Fixed licenses cannot be used as "multiple licenses" on
several application PCs at the same time. Prinect engines, Prinect Highres Ren-
derer or Prinect Shooter 2 are examples of applications that use fixed licenses.

Heidelberg Prinect Licensing – User’s Guide 17

Introduction

Fixed licenses can be "removed" from one PC and assigned to another one, for
example, when rehosting an application computer to another hardware. Reas-
signing a license like this can be done with each License Manager in the sys-
tem environment that is connected to the License Server.
At any rate, a fixed license can be used only by one application computer at a
time.

Licenses and Options

Each license key licenses one Prinect product (e.g. Prinect Signa Station). With
this in mind, remember that Prinect applications like the Prinect Integration
Manager, for example, can consist of a number of products (Cockpit, engines,
Highres Renderer, etc.). Consequently, you need several license keys to license
a Prinect Integration Manager.
Each product in turn usually has several options that further specify the fea-
tures of the product. Products can have different options and these options can
vary in number.
For example, the "Imposition Editor" option in the "PDF Toolbox" can be
"Imposition Editor 52", "Imposition Editor 74" or "Imposition Editor 105",
depending on which version was ordered for this option. The license may or
may not include the "Barcode Editor" as an option.
The kind and number of options in a license is determined by the license key.
For example, if you order one or more additional options for a product that you
already have licensed, you will receive a new license key for this product that
licenses both the existing and the new options.

Product Serial Number (PSN)

The product serial number is assigned when creating the license key and iden-
tifies a license. For example, if you need additional options for an existing
license, the product serial number will not change although you receive a new
license key.

18 Revision 2.0
Introduction

If you use several licenses that have the same product serial number, these
licenses will be managed as belonging together. This means that all the
licenses with this PSN will be assigned to the same workstation if you assign
one of these licenses to a new workstation.

License Data Store (LDS)

The License Data Store (LDS) is the core of license management. The LDS is a
collection of files where all the licensing information (fixed and floating
licenses) of the License Server is stored. During operation, the LDS communi-
cates constantly with the dongle or, in the case of online protection, with the
Heidelberg Trust Service. The dongle or the Heidelberg Trust Service uses
licensing information from the LDS and during operation harmonizes its inter-
nal data constantly with the LDS.
Caution: A dongle is marked as "not enabled" if it is operated with
a License Server that does not supply the correct LDS data. In this
situation you should never choose "Settings > Repair LDS" while the
dongle is connected. In this case, the dongle can be "enabled" tem-
porarily in the software but the existing LDS is then no longer valid,
and you must reset the dongle fully with a "reduction key" and
request all the license keys again. You can request the reduction key
and the license keys from Heidelberg's licensing department.

To protect the dongle from such disabling, you must first create a backup of the
LDS, for example, to a USB stick, when rehosting a Prinect License Server PC
to different hardware. After installation of the License Server software, you
must then import the LDS to the new PC before attaching the dongle to the
new PC. The License Manager has suitable options for creating a backup of the
LDS and importing it (see the "Export LDS", page 88 or "Import LDS", page 92).

i
i
Note: To avoid such problems that can occur with a dongle, we
urgently recommend switching over to software certification.

Heidelberg Prinect Licensing – User’s Guide 19

Introduction

LDS Safeguards
The License Manager provides you with options for a backup of the LDS to
keep it operational on all accounts, even if the hard disk of the License Server
PC should be damaged.

i
i
Note: We strongly recommend that you create a backup of the LDS
to external data media after each new licensing procedure (see the
"Export LDS", page 88).

LDS Backups
You can define a backup folder for the LDS in the License Manager. Ideally, you
should set up this backup folder on a second hard disk of the License Server
PC on which the License Server software is not installed. When a backup folder
is set up in the License Manager, LDS backups are stored daily to this backup
folder. Data that are older than one month are stored by month in their own
folders in the backup folder. No LDS backups are saved if you do not define a
backup folder (you can find details about this in "Define/change folder for LDS
backup", page 86).

LDS Export/Import
To make sure that your Prinect applications can also be used at times when
the License Server is not operative (hardware damage on the License Server
PC, loss of LDS data, etc.), we strongly recommend that you export your LDS
data to an external volume every time you modify your licensing data. You can
make a backup of your LDS data to a mobile storage medium (e.g. USB stick)
or to a drive of another computer in the network environment.

Protection against failure of the Prinect License Server PC

You can proceed as follows to restore the licensing of your Prinect applications
as fast as possible following a failure of the License Server PC:

20 Revision 2.0
Introduction

Provide a substitute License Server PC

i
i
Note: If you plan to install a substitute License Server PC, remember
the capabilities of your Prinect applications with regard to license
buffering (see the "License Buffer", page 22).

You can install a second PC as a substitute License Server PC, but leave it dis-
abled for the moment, i.e. do not plug on a dongle (dongle protection), if you
want the License Server functionality to be available immediately after the
License Server is down (or if this is a must).
If you want to use online protection, Prinect Licensing software should not yet
be installed on this PC. In this case, keep the installation code ready and install
the Prinect Licensing software if this computer is to be used.
You should give the substitute PC the same computer name as the original
License Server PC but you should not switch it on or integrate it into the net-
work environment.
Start the substitute License Server PC after the original License Server PC fails
or is switched off. If you are using online protection, install the Prinect Licen-
sing software and enter the installation code during installation. See "Full
Installation", page 129.
Then in the License Manager import the backup LDS data from the USB stick
or the share on another computer to which the LDS data were exported.
If dongle protection is used, you can then plug on the dongle and enable it in
the License Manager (see "Import LDS", page 92). The new License Server is
now operational.
By assigning the same computer name, you see to it that this computer can be
reached immediately by the Prinect applications following the failure of the
original License Server. If the computer name is different, you must first make
the new name known to the Prinect applications that this is the new License
Server.
If you do not wish to keep a substitute License Server PC "in reserve", when the
original License Server fails, you can either set up a new computer with the
appropriate operating system and install the License Server software to this PC
or you can use a PC that is already in the system environment and install the

Heidelberg Prinect Licensing – User’s Guide 21

Introduction

latest version of the License Server software to this PC. Then import your LDS
backup, after that plug on the dongle and enable it in the License Manager (if
dongle protection is used).
In this case too, remember that you may have to make the new computer
name known as the License Server name to all your Prinect applications.
Caution: Exported LDS data that refer to temporary licenses (for the
Demo or Start mode) can become invalid as a result of an export/
import process to another License Server PC.

License Buffer
Each Prinect application has a "license buffer" function for the case that the
License Server should fail, for example, due to a hardware fault, an LDS fault
or servicing on the License Server PC (reboot). This function allows you to con-
tinue your work without the License Server for a limited period of time. The
License Buffer functionality is available for fixed and for floating licenses.
The License Buffer allows Prinect applications to continue running without a
connection to the License Server for a period of max. 72 hours.

i
i
Note: For online protection, please take note of the information
about the validity of the licensing certificate. See "Request the
installation code", page 132.

E-mail Report
In the License Manager, you can set up automatic e-mail notification. This
function means that you are informed automatically by e-mail about faults in
operation of the License Server and you can remedy any faults in time, if need
be, without constantly watching the License Manager. You will find more
details about this in the "E-mail report" section. See "E-mail report", page 100.

22 Revision 2.0
User Interface
User Interface

User Interface of the License Manager

The user interface of the License Manager consists of "static" and "dynamic"
elements. The static elements are always visible while the dynamic elements
can change their appearance and contents depending on the operational pro-
cess that is currently in progress.

The user interface has the following static elements:

• the operating panel (1) and

• the status panel (2).

Heidelberg Prinect Licensing – User’s Guide 23

User Interface

The user interface has the following dynamic elements:

• the dynamic window (3) and

• the dynamic control bar (4).

The user interface concept

The user interface of the License Manager was designed to give you the best
possible overview of the system at all times. A "flat" hierarchy was therefore
selected for the elements displayed, in which – with a few exceptions – there
are no overlapping windows. Things can get muddled quickly, especially when
several dialogs, perhaps even overlapping each other, are open at the same
time. As such, the user interface has been designed so that all important set-
tings can be made in the main window of the application.

Control Panel
The control panel is the central control element in the License Manager.

The buttons for switching between the single sections are found on the left part
of the control panel.
• License Overview (see the "License Overview", page 29).

• License Assistant (see the "License Assistant", page 42) and

• Settings (see the "Settings", page 81).

If you go to a different section, the contents of the dynamic window and the
dynamic control panel change.

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User Interface

These areas constitute the top hierarchy level within the License Manager user
interface.

Tooltips
Tooltips provide you with information about the various elements in the user
interface. When you leave the mouse pointer rest over a button in the dynamic
control panel, for example, a small window appears after a few seconds, show-
ing you the function of that button. The window disappears shortly afterwards.

There are two buttons to the right of the buttons for the three sections. You can
use these to display the information page showing the Heidelberg Prinect
Licensing version or the Online Help (question mark).

i
i
Note: You can also display the Online Help with the F1 key on the
keyboard. A Help window whose content relates to the element you
marked in the user interface then opens.

Dynamic window
The dynamic window displays the content of the section that you selected in
the control panel. In other words, the content of the windows varies according
to the section you are in. In the dynamic window of the License Manager the
contents of each section are broken down further into single tabs.

Heidelberg Prinect Licensing – User’s Guide 25

User Interface

Status Panel
The status panel is located below the dynamic window. Error messages or
warnings display in the status panel. You can find information about each error
message in the chapter "Error Messages". See "Error Messages and Warnings",
page 117. You can continue to see the status panel even if the content of the
dynamic window changes.

i
i
Note: In the status panel you can delete single or several messages
by marking the relevant items and then right-clicking to display the
context-sensitive menu where you can select the delete command
you want:
· "Delete selected messages" or

· "Delete all messages".

Footer
Below the status panel, important information displays in the footer.

The following information displays in the footer:

• the name of the License Server

• the type of license protection:

· Dongle: the license is provided via a dongle

· Online: the license is provided via online protection (see "Full

Installation", page 129).

• the LSN

• the operating state of the License Server.

26 Revision 2.0
Operation
Operation

Licensing a New Prinect Product

In this section, you will find an overview of the steps required to license a new
product. You can find details about the various steps in the sections below.
Prerequisite: The following prerequisites must be met to be able to
use the License Manager:
· The License Server that will be controlled by the License Mana-
ger is available in the system environment and running.

· The Prinect dongle is available or

· the installation code for online protection is available and online

protection is enabled during installation. See "Request the
installation code", page 132.

· The Prinect applications whose licensing you will edit with the
License Manager are installed. You must start the License Mana-
ger on the appropriate application PC (and not on the License
Server PC if this is a different computer to the application PC) if
you wish to license a product version that is not yet known in the
License Manager. The new product or the new version is then
licensed in the License Manager and registered on the License
Server when you enter the license key.

· You must have received the license keys of the Prinect products
or additional options that you wish to license on a permanent
basis.

· You need the license ID of a product that supports solely fixed

licenses if you wish to enable the Start mode of this product. This
ID is known to the technician who is doing the installation (from
Heidelberg's licensing department).

Start the License Manager on the application PC on which the product that you
wish to license is installed. You can now perform the following actions:

Heidelberg Prinect Licensing – User’s Guide 27

Operation

• You can enable the Start mode if you have not yet received a license key.
This lets you use the product for a limited period of time until you have
received the license key.

• You can request a license key in the License Manager.

• If you already received a license key, you can enter it and, by doing so,
enable the product on a permanent basis.

Activating Start Mode

Proceed as follows to activate the Start mode:
1. Display the License Assistant in the License Manager and select the
"Activate Start mode" option.
2. After you click "Next", select the item that is part of the installed product
in the "Product selection" dialog and click "Next".
3. Then enter the license ID for products that support solely fixed licenses.
A license ID is not required for products that support floating licenses.
Click "Next".

i
i
Note: The first time that you enter a license key for a "new" Prinect
application, in other words, for a product that is not yet registered or
for options that were not licensed so far, it is essential that you
launch the License Manager on the Prinect application PC, for
example, during installation of the software for the Prinect product.
If you launch the License Manager on another computer, the system
may look for this currently installed Prinect software version or for
new options on the local computer. An error message is issued
because this version is not found and licensing is not run. In this
case, enter the license key again in the License Manager on the rele-
vant Prinect application PC during or after installation of the Prinect
software. This License Manager recognizes the current product ver-
sion or the new options and can license them properly.

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4. The "Select workstation" window displays. After you launched the

License Manager on the Prinect application PC, select the "Select this
workstation" option and click "Assign". This is always the case if the
License Manager is launched during installation of the application soft-
ware. If you launched the License Manager on another PC, select the
computer name of the application PC in the "Select validated worksta-
tion“ list box and click "Next".
5. Click "Activate" in the "Activate Start mode" window. The Start mode is
activated. The view changes to the License Overview.

Permanent Activation of Heidelberg Prinect

Licensing
Proceed as follows to activate the Prinect application version on a permanent
basis
1. Go to the License Assistant in the License Manager and select "Enter
license". Then click "Next".
2. Enter the license key in the "New license key" text box and click
"License".
3. The license stays assigned to the workstation if you activated the Start
mode beforehand. You may have to assign the license to the "worksta-
tion" if the Start mode was not activated. Do this as described above in
steps 4 and 5. See "Activating Start Mode", page 28.
You can find more details about the various steps in later sections of this chap-
ter.

License Overview

i
i
Note: The License Manager must be connected to the License
Server so that the current licenses of the License Server can display.

Heidelberg Prinect Licensing – User’s Guide 29

Operation

i
i
Note: You will be asked for the computer name of the License
Server PC if there is no connection to the License Server (see the
"License Server address", page 81). If necessary, type the computer
name (or the IP address) of the License Server and click "Activate".

Tabs in the "License Overview"

The "License Overview" shows the licenses as a table:

This section has a number of tabs. You can filter different kinds of licenses
from all the licenses registered on the License Server by switching between
these tabs. The following tabs are available:
• All licenses: This tab shows you all the licenses registered on the License
Server.

• Valid licenses: Valid licenses are all licenses, both those of enabled Pri-
nect products or options and those that can be used to enable them by
assigning them to an application computer. The licenses can be either
non-expiring or time-limited. You can recognize valid licenses by the
license key entry that displays below the name of the product that is

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licensed. In addition, the "State" column shows either "permanent" or

the date on which a time-limited license expires.

• Permanent licenses: This tab displays the licenses whose validity is non-
expiring. It also displays licenses that are currently not valid because, for
example, the license for a software version was replaced by a more
recent version.

• Time-limited licenses: This tab shows only licenses that have a limited
period of validity. It also displays licenses that are currently activated in
the Demo or Start mode.

Elements in the "License Overview"

The tabs in the "License Overview" contain the following elements:
• The controls (see "Controls", page 32).

The controls consist of a number of elements that you can use to config-
ure the view of the licenses to suit your needs.

• The table of licenses

The table of licenses is divided into the following columns:

· "Workstation?" column (see the "Workstation" column, page 39)

· "Product / Option" column (see the "Product / Option" column,

page 39)

· "State" column (see the "State" column, page 40)

· "Instances" column (see the "Instances" column, page 40)

· "Used" column (see the "Used" column, page 41)

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Controls
The control elements let you, for example, filter the list of the licenses, refresh
the license view, go to the edit mode, etc. The following control elements are
available:
• Buttons for showing or hiding the licensing options (see page 32)

• "Workstation?" list box (see page 32)

• "Product?" list box (see page 33)

• LSN display (page 34)

• Button for refreshing the view (see page 34)

• Button for switching to the edit mode (see page 34)

• Button for creating a printable HTML file with the current license over-
view (see page 35)

Buttons for showing or hiding the licensing options

Use these buttons to show or hide details about the licensing options.

Licensing options that were hidden display again when you click
this button.
The licensing options are hidden when you click this button. This
shows you a more clearly structured list of the licenses and lets
you find certain licensing items fast.

"Workstation" list box

This list box lets you filter all the licenses of a certain application computer if
you manage the licenses of several Prinect products that are installed on dif-
ferent application computers.

i
Note: The "Workstation" list box only shows application computers
i

that are known to the License Server.

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In addition to the names of the single computers, you can select the following
items in the list box:
• All

All licenses known to the License Server are shown.

• Unassigned

Only the licenses that are not assigned to any application computer are
shown.

• Assigned

Only the licenses that are assigned to an application computer are

shown.

"Product" list box

This list box lets you filter the table of licenses by Prinect products.

i
i
Note: Only products that are known to the License Server are avail-
able in the "Product" list box.

The "Workstation" and "Product" list boxes are interactive filters. This means
that when you select a certain workstation, only the licenses assigned to this
workstation display and that the products that you can select are limited to this
filtered list. If you set "All" in the "Workstation" list box, all the products set in
the "Product" list box will display. The same applies vice versa if you first
restrict your selection to a certain product.
In addition to the various product items, the list box contains the following
items:
• All

The licenses of all the registered products display.

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Operation

• Newest version

Only the licenses of the most recent products display, in other words, the
latest version of all registered versions of a product.

Display of the LSN xxxxx

The License Server Serial Number (LSN) identifies your installation code or is
part of the installation code (online license protection) or it identifies your don-
gle. A unique LSN is assigned to each installation code or dongle. This number
is printed on the dongle. When you order new licenses, you must specify the
LSN because each Prinect license is assigned only to one particular LSN. The
License Data Store (LDS) where all your licenses are stored is also linked
directly to the LSN.

"Refresh license overview" button

The list of licenses is refreshed when you click this button. When
new licenses on the License Server are enabled in the License
Manager on another computer, you can run a comparison with
the License Server by means of this button and update the
licenses displayed.

"Switch license overview to edit mode" button

Normally, this button appears as a closed lock. In this state, you

can only view the licenses but cannot modify them.

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The icon changes to an open lock when you click this button.
The "edit mode" is enabled in this state. This means that you
can modify the licenses.
Depending on the configuration of your License Server, a dialog
can display at this point, prompting you to enter a password.
The user name displayed and the password were assigned
during installation of the License Server or set in "Settings >
Password". In this case, you can enable the edit mode only after
you enter the password.

For details on the edit mode, see "Assign and Release Licenses", page 77.

"Store information about the license overview in a printable html file"

button

The "Write current license overview to file" dialog opens when

you click this button.

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Operation

In this dialog you can select a path on the computer where the License Mana-
ger is open to which the HTML file will be filed. Click "Print" to create the
HTML file.
The HTML file that is created contains an overview of all the licenses registered
on the License Server.

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Table of Licenses
The table of licenses lists all the licenses registered on the License Server with
their features. You can filter or reduce the list of licenses using the control ele-
ments (see the "Control Panel", page 24) and only licenses that match the filter
criteria display.
In the table, each item in a row in the "Workstation" column corresponds to a
product license.
Each item in a row in the other columns corresponds to an option, unless the
option view is hidden (see the "Buttons for showing or hiding the licensing
options", page 32).

Heidelberg Prinect Licensing – User’s Guide 37

Operation

i
i
Note: You can find more information about the relationship between
licenses, products and options in the "Licenses and Options" sec-
tion. See "Licenses and Options", page 18.

i
i
Note: You can hide the options belonging to a license by clicking the
triangle in the "Workstation" column. You can show them again by
clicking the triangle once again. You can use the relevant buttons in
the controls if you wish to show or hide the options of all the
licenses at one go (see the "Buttons for showing or hiding the
licensing options", page 32).

The table of licenses has the following columns:

• Workstation?(see the "Workstation" column, page 39)

• Product/Option (see the "Product / Option" column, page 39)

• State (see the "State" column, page 40)

• Instances (see the "Instances" column, page 40)

• Used (see the "Used" column, page 41)

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"Workstation" column
This column lists each product licensed on the License Server by row. This col-
umn indicates the assignment state of each license. The licenses can have the
following states:
• Assigned:

The license is assigned to a workstation. The name of the application

computer displays in this column.

• Unassigned:

The license is not (yet) assigned to a workstation. A small warning trian-

gle in the workstation icon indicates this.

A product serial number (PSN) also displays for fixed licenses (assigned or not
assigned) (see the "Product Serial Number (PSN)", page 18).
• Floating:

The license is "floating". This means that it is not assigned to one partic-
ular workstation but can be used as required by different computers.

"Product / Option" column

The following information displays in this column:
• The name of the Prinect product

• The version number of the product

• The license ID

The license ID identifies each purchased Prinect license. The ID is

required to enable the Start mode.

• The license key

The license key displays if the product concerned is enabled with a valid
license. The license key does not display if there is no valid license
because, for example, a time-limited license has expired.

Heidelberg Prinect Licensing – User’s Guide 39

Operation

• The licensing options

You can show or hide the licensing options (see the "Buttons for showing
or hiding the licensing options", page 32). You can see the contents of the
"State", "Instances" and "Used" columns only if the options are shown.

"State" column
This column indicates the validity state of each licensing option. Five states are
possible:
• Permanent

Indicated by a green dot. The option is enabled on a permanent basis.

• Time-limited

Indicated by a yellow clock. The expiry date of the license also displays.

• Demo mode

Indicated by an eye. The expiry date of the license also displays.

• Start mode

Indicated by a triangle. The expiry date of the license also displays.

• Not licensed

Indicated by a dash (hyphen). The option cannot be used.

"Instances" column
The number of entities available for an option is shown in this column. The
number of instances indicates how often an option can be used at the same
time in the system environment.
For example, if 20 instances are available for each option for the "Prinect
Cockpit", then 20 Cockpit applications can be used at the same time. You can
only use one more application if another Cockpit application was first exited.
Several instances can be licensed both for fixed and for floating licenses.

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A maximum value of permitted instances is given for some options, for

example, "1 (max 3)". This means that one instance is licensed and that a max-
imum of three instances can be licensed. A new license key would be required
for this.

"Used" column
This column shows how many of the licensed instances of an option are cur-
rently in use.

i
i
Note: The number of used instances shown is not always up-to-date
because this information is compared with the data on the License
Server only on request. Click the "Refresh license overview" button
to update the information (see the "Refresh license overview"
button, page 34).

You can find out on which computer an instance is currently running if you
click this item in this column with the left mouse button. If several licenses are
available and are currently being used, all computers that are currently using
the relevant license option display.
For floating licenses, you can remove the license from a computer by clicking
that computer name in the "Used" column. Then another computer can use
this license, provided the application in question starts within approx. 5 min-
utes. After you click the computer name, a warning dialog appears, in which
you have to confirm the withdrawal of the license.
With this method, for example, you might be able to use an application with a
floating license, although there is no free license available.

Example:
An employee used an application with only one available floating license and
did not close the application before he/she left work. If this computer can not
be operated by other colleagues (password protection), this license would be
blocked until the employee concerned is back at work. In the manner
described above, you can withdraw the floating license from this computer in
the License Manager so that it is free again for another computer.

Heidelberg Prinect Licensing – User’s Guide 41

Operation

License Assistant
The License Assistant guides you step-by-step through the request for a license
key or through the temporary or non-expiring licensing of your Prinect prod-
ucts.
You can perform the following actions with the License Assistant:
• request a new license,

• activate the Start mode,

• activate the Demo mode or

• enter a license key to enable a product on a permanent basis.

When you go to the "License Assistant", you first see the startup page of the
License Assistant:

This page shows you an overview and information about the License Assistant.

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i
i
Note: Click the question mark beside an item of action to display a
brief description of this action in the "Information" box.

Click "Next" to go to the next step.

In this step, you select which task you would like to do with the help of the
License Assistant. You can choose from the following actions:
• "Order license" (see the "Ordering a License", page 44)

• "Activate Start mode" (see the "Activating Start Mode", page 58)

• "Activate Demo mode" (see the "Activating the Demo Mode", page 63)

• "Enter license" (see the "Entering a License", page 67)

• "Import license file" (see the "Import license file", page 72)

i
i
Note: Remember the following items when you select an action:

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Operation

· You can activate the Demo mode of a product only after you
entered a license key.

· You can no longer activate the Start mode of a product if this

product was already enabled with a license key.

Mark the action you want and click "Next". The License Assistant continues,
with the steps varying according to the action you selected.

Ordering a License

i
i
Note: To order a license key, please contact a Heidelberg agency.

You go to the following window if you select "Order license" and click "Next":

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You can choose between the following options:

• "Order license" (see the "Order license" option, page 45)

This option lets you compile the information that you must send to your
Heidelberg agent so that you can order a new license key. A file with data
is not created; the information is only displayed on the screen.

• "License request with the help of an export file" (see the "License request
with the help of an export file" option, page 51)

This option lets you compile the information that you need to order a new
license key. The information is written to a file that you can send by e-
mail to your agency.

Select an option and click "Next". The License Assistant continues, with the
steps varying according to the option you selected.

"Order license" option

The "Product selection" dialog opens when you select "Order license" and click
"Next":

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Operation

The dialog contains the following elements:

• "Product" list box:

Select the product and the version number for which you would like to
order a license key.

i
i
Note: It is possible that the "Product" list box also presents product
versions that are not yet known to the License Server. These are
marked as "not registered".

• "Floating license" option and

• "Fixed license" option

For some Prinect products, you can choose between a floating license and a
fixed license. Select the option you want. The license type is set for other prod-
ucts. The relevant option is then set by default. For details, see "License
Types", page 16

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Select the parameters you want and click "Next". The License Assistant contin-
ues, with the process varying according to what you selected. The following
cases are possible:
• Case 1: Only floating licenses can be used for the selected product page
47.

• Case 2: Only fixed licenses can be used for the selected product page 48.

• Case 3: Floating or fixed licenses can be used for the selected product,
and floating licenses will be requested page 49.

• Case 4: Floating or fixed licenses can be used for the selected product,
and fixed licenses will be requested page 50.

Case 1: Only floating licenses can be used for the selected product.
When you click "Next", a window displays, showing you the information for
requesting a license key:

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Operation

Click "Another License" to restart the License Assistant. Click "Close" to exit
the License Assistant.

Case 2: Only fixed licenses can be used for the selected product
The following window displays when you click "Next":

You can select one of the following options in this window:

• "Choose workstation"

You can enable this option and select the relevant workstation if the Pri-
nect application that you want to request the license key for is already
installed on a workstation computer. The fixed license is then requested
for the product (or its license ID) that is installed on this workstation.

• "Choose license ID"

The license ID of a product is known to the License Server if you wish to

request the license key for this product that is already activated in the

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Start mode. You can then enable this option and select the relevant
license ID.

• "Enter new license ID"

You can enable this option and enter the license ID if you already
received the product but have not installed it so far.

When you click "Next", a window displays, showing you the information for
requesting the license key.
Click "Another License" to restart the License Assistant. Click "Close" to exit
the License Assistant.

Case 3: Floating or fixed licenses can be used for the selected product, and
floating licenses will be requested.
When you click "Next", a window displays, showing you the information for
requesting a license key:

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Operation

Click "Another License" to restart the License Assistant. Click "Close" to exit
the License Assistant.

Case 4: Floating or fixed licenses can be used for the selected product, and a
fixed license will be requested.
The following window displays when you click "Next":

You can enable one of the following options in this window:

• "Choose license ID"

The license ID of a product is known to the License Server if you wish to

request the license key for this product that is already activated in the
Start mode. You can then enable this option and select the relevant
license ID.

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• "Order license for a new workstation"

Select this option if you know at an early stage that you want to request
a license key for a product that is not yet installed and whose license ID
is not yet on hand.

"License request with the help of an export file"

option
This option lets you compile the information that you need to order a new
license key. The information is written to a file that you can send by e-mail to
your agency.
The following window displays when you enable this option and click "Next":

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Operation

Click "Create". A dialog opens where you can select the folder in which the
request file will be saved. Enter a file name for the request file as well and click
"Create".
The folder selection dialog closes and the path and file name display in "File
name".

i
i
Note: Make a note of these details so that you can find the export
file later when you send it.

Click "Next". The "Product selection" dialog opens:

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The dialog contains the following elements:

• "Product" list box:

Select the product and the version number that you want to enable with
the license key.

i
i
Note: It is possible that the "Product" list box also presents product
versions that are not yet known to the License Server. These are
marked as "not registered".

• "Floating license" option and

• "Fixed license" option

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• Case 2: Only fixed licenses can be used for the selected product page 55.

• Case 3: Floating or fixed licenses can be used for the selected product,
and floating licenses will be requested page 56.

• Case 4: Floating or fixed licenses can be used for the selected product,
and fixed licenses will be requested page 57.

Case 1: Only floating licenses can be used for the selected product.
When you click "Next", a window displays, showing you the information for
requesting a license key:

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Click "Another License" to create the license request file and restart the
License Assistant. Click "Close" to create the license request file and exit the
License Assistant.

Case 2: Only fixed licenses can be used for the selected product
The following window displays when you click "Next":

You can select one of the following options in this window:

• "Choose workstation"

• "Choose license ID"

The license ID of a product is known to the License Server if you wish to

request the license key for this product that is already activated in the

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Start mode. You can then enable this option and select the relevant
license ID.

• "Enter new license ID"

You can enable this option and enter the license ID if you already
received the product but have not installed it so far.

When you click "Next", a window displays, showing you the information for
requesting the license key.
Click "Another License" to create the license request file and restart the
License Assistant. Click "Close" to create the license request file and exit the
License Assistant.

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Click "Another License" to create the license request file and restart the
License Assistant. Click "Close" to create the license request file and exit the
License Assistant.

Case 4: Floating or fixed licenses can be used for the selected product, and a
fixed license will be requested.
The following window displays when you click "Next":

You can enable one of the following options in this window:

• "Choose license ID"

The license ID of a product is known to the License Server if you wish to

request the license key for this product that is already activated in the
Start mode. You can then enable this option and select the relevant
license ID.

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Operation

• "Order license for a new workstation"

Select this option if you know at an early stage that you want to request
a license key for a product that is not yet installed and whose license ID
is not yet on hand.

Activating Start Mode

You can activate the "Start mode" if you have not yet received a license key for
your new Prinect Applikation. In the Start mode, you can use the full scope of
your product for 15 days and then enable it on a permanent basis with the
license key. We recommend that you order the license key at the same time
you activate the Start mode.
To activate the Start mode with the License Assistant, select the "Activate Start
mode" option in the "Select your action" window and then click "Next".

i
i
Note: There are products for which the Start mode is not possible.
In this case, the "Activate Start mode" option is dimmed.

The "Product selection" window displays:

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Select the product for which you wish to activate the Start mode.

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Note: The "Product" list box also presents product versions that are
not yet known to the License Server. These are marked as "not reg-
istered".

Click "Next". The "Enter license ID" window displays. The License Serial Num-
ber (LSN) and the product name and product version display in this window.

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Operation

The License ID parameter in this window can vary:

• You must also enter the license ID of a selected product that supports
solely fixed licenses if you wish to activate the Start mode of this product.

• You do not have to enter a license ID for products that support floating
licenses. In this case, the license ID displays instead of the text box.

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i
Note: If a product can be used for both a fixed license and a floating
license, you can activate the Start mode only for the floating license.

Click "Next".
The "Select workstation" window displays.

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The following options are available for activating the Start mode for a product
installed on a workstation computer:
• Select this workstation

Select "Select this workstation" if you run the License Manager on a Pri-
nect application computer where the application that will be activated in
the Start mode is installed.

• Select validated workstation

Enable "Select validated workstation" and select the name of the com-
puter concerned in the list box if you want to activate the Start mode for
an application that is installed on another computer that is already regis-
tered on the License Server.

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Operation

• Enter a new workstation

Enable "Enter a new workstation" and enter the name of the computer or
its IP address in the text box if you want to activate the Start mode for an
application that is installed on a computer that is not yet registered on
the License Server.

Then click "Next".

The "Activate Start mode" window displays:

Click "Activate" to activate the Start mode. The "Confirmation of activation of

the Start mode" window displays:

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You can now activate another license or close the License Assistant.

Activating the Demo Mode

The "Demo mode" lets you enable all the options of a Prinect product for a
period of 30 days. In this way, you can test a product and all its options to find
out whether one or the other additional option enhances your workflow. All the
options of a Prinect product are always installed on principle during installation
of the product but licensing controls which options can actually be used. When
you activate the Demo mode, you can use all the options immediately without
having to rerun the installation.
Caution: The "Demo mode" can only be selected once for a product
version. You can no longer activate the Demo mode after the 30
days expire.

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Operation

To activate the Demo mode with the License Assistant, select the "Activate
Demo mode" option in the "Select your action" window and then click "Next".

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i
Note: There are products for which the Demo mode is not possible.
In this case, the "Activate Demo mode" option is dimmed.

The "Product selection" window displays:

Select the product for which you wish to activate the Demo mode.

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i
Note: The "Product" list box also presents product versions that are
not yet known to the License Server. These are marked as "not reg-
istered".

Click "Next".

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You must select a workstation that will be assigned to this activation if you
wish to enable the Demo mode for a product that supports only fixed licenses.
In this case, the "Select workstation" window displays. The "Select worksta-
tion" window does not display if you wish to activate the Demo mode for a
product that supports floating licenses.

Select the computer name of the application PC in the "Select validated work-
station“ list box.

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i
Note: Only workstations that are already assigned a license are pre-
sented for selection.

Then click "Next".

You can assign the license to a workstation in this dialog. The following options
may be available:
• Select this workstation

Select "Select this workstation" if you run the License Manager on a Pri-
nect application computer where the application that will be licensed is
installed.

• Select validated workstation

Enable "Select validated workstation" and select the name of the com-
puter concerned in the list box if you want to license an application that
is installed on another computer that is already registered on the License
Server.

• Enter a new workstation

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Enable "Enter a new workstation" and enter the name of the computer or
its IP address in the text box if you want to license an application that is
installed on a computer that is not yet registered on the License Server.

• Do not assign license to any workstation

Enable "Do not assign license to any workstation" if the software to be

licensed will not yet be assigned to a workstation. You can then assign
the license later to a workstation. You can use this option, for example, if
you want to license a product that is not yet installed.

Then click "Next".

A summary of your licensing data displays in the next window:

To enter another license key, click "Another License". Otherwise click "Close".

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Operation

Import license file

The licensing of one or more products can also be done through a license file
instead of a license key. You can request this license file from Heidelberg's
licensing department. In this case, select the "Import license file" option in the
"Select your action" window:

Prerequisite: You already have the license file, and it can be

accessed in the system environment of the computer on which the
License Manager will run.

Click "Next" to go to the "Import license file" dialog:

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Click "Select". A dialog opens where you can go to the folder in which the
license file is stored. Select the license file and confirm the selection dialog
with "Open".
The import file you selected complete with path now displays after "File path".
The "State" line displays information about the imported license file, e.g. the
number of licenses it contains.
More details about the licenses display if you enabled the "Show details for
every imported license" option.
Click "License".
Details about the first license display in the next dialog:

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Operation

Click "Next".
If the license is a floating license, only its details are shown, and there is no
further action.
You must assign the license to a workstation if it is a fixed license:

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• Select this workstation

Select "Select this workstation" if you run the License Manager on a Pri-
nect application computer where the application that will be licensed is
installed.

• Select validated workstation

• Enter a new workstation

• Do not assign license to any workstation

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Operation

Enable "Do not assign license to any workstation" if the software to be

Then click "Next".

The "Confirmation of your imported license data" dialog displays after all the
licenses in the file have run through this process:

Licensing is concluded when you close the dialog, and the "License Overview"
displays.

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Assign and Release Licenses

Normally, fixed licenses are assigned to a "workstation" when you enter the
license key. This means that the license is valid for the product installed on this
PC. However, it is also possible that the license was not assigned to a worksta-
tion when it was entered or that a license is to be transferred from one work-
station to another. The latter requires that the license is first released from its
original workstation. After that, you can assign it to another workstation.

Enable the Edit Mode

You must switch to the edit mode in order to release and assign licenses. To do
this, click the "Switch license overview to edit mode" button in the License
Overview.

Normally, this button appears as a closed lock. In this state, you

can only view the licenses but cannot modify them.
The icon changes to an open lock when you click this button.
The "edit mode" is enabled in this state. This means that you
can modify the licenses.
Depending on the configuration of your License Server, a dialog
can display at this point, prompting you to enter a password.
The user name displayed and the password were assigned
during installation of the License Server or set in "Settings >
Password". In this case, you can enable the edit mode only after
you enter the password.

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Operation

Assign or Release a License

In the edit mode, two buttons, "Assign" and

"Release", display below the table of
licenses.

In the edit mode, you can select single licenses by clicking the relevant items
in the "Workstation" column. The license type (floating or fixed) and the assign-
ment state of a license you selected influence whether or not you can use the
"Assign" or "Release" buttons. The following constellations are possible:
• A floating license is selected:

Both buttons are dimmed because floating licenses are not assigned to a
certain workstation but are used as needed during operation.

• A fixed license that is not yet assigned to a workstation is selected:

You can use the "Assign" button. The "Assign workstation" dialog displays
when you click the button.

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The following options are available so that you can assign a license to a
workstation:

· Select this workstation

Select "Select this workstation" if you run the License Manager

on a Prinect application computer where the software that will
be assigned the appropriate license is installed.

· Select validated workstation

Enable "Select validated workstation" and select the name of the

computer concerned in the list box if you want to assign the
license to a Prinect application that is installed on another com-
puter that is already registered on the License Server.

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Operation

· Enter a new workstation

Enable "Enter a new workstation" and enter the name of the

computer or its IP address in the text box if you want to assign
the license to a Prinect application that is installed on a com-
puter that is not yet registered on the License Server.

The license is assigned to the selected workstation when you click

"Assign".

• A fixed license that is already assigned to a workstation is selected:

You can use the "Release" button. In other words, you can release the
license from this workstation to assign it to another computer. The
"Release workstation" dialog displays when you click the button:

Click "Release" to revoke assignment of the license to the workstation

displayed.

You can now assign the license to another workstation as required.

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Exit Edit Mode

After you assigned and/or released licenses in the edit mode, click the "Switch
license overview to edit mode" button again (the lock is closed). By doing this,
you prevent unintentional or unauthorized changes to the assigned licenses.

Settings
You can find the following tabs in the "Settings" section of the License Mana-
ger:
• License Server address (see page 81)

• Password (see page 83)

• LDS (see page 84)

• LDS repair (see page 98)

License Server address

The user interface of the License Server is available through the License Mana-
ger (see also the "Architecture of a Prinect Server System Environment", page
11). The License Manager must be connected to the License Server so that it
can receive the required data from the License Server. This connection is set in
this tab:

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Operation

• Select "Select this workstation" if the License Server runs on the same
computer as the License Manager currently is.

• Select "Server name / IP address" and enter the name of the computer
or the IP address of the License Server PC if the License Server is running
on another computer in the network environment.

• You can enable "Use selected License Server for Prinect products on this
computer" if the License Manager is currently launched on a PC on which
Prinect products are also installed. Then the Prinect applications of the
current computer are licensed with the set License Server.

i
i
Note: Selection of the License Server is only temporary and is lost
when the License Manager is exited. If you want the License Mana-
ger to always connect to the selected License Server, enable "Use
selected License Server for Prinect products on this computer".

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Password
You can protect some functions of the License Manager by assigning a pass-
word to them.
You can set and/or change a password in this tab:

The following functions of the License Manager are protected by password:

• In the "License Overview":

Switch to the edit mode (see the "Assign and Release Licenses", page 77).

• The functions in "LDS" (see the "LDS", page 84).

• The functions in "LDS repair" (see the "LDS repair", page 98).

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i
Note: The password query becomes active only approx. five minutes
after the password is set or changed.

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Operation

LDS
You can start the "LDS Assistant" in the "LDS" tab. The License Data Store
(LDS) is the core element of the License Server. All licensed options of the Pri-
nect applications managed by the License Server are stored in the License
Data Store. The LDS is a "data container" where the product licenses managed
by the License Server are stored.
The LDS Assistant guides you step-by-step through the different actions that
you can run for LDS management.
You can perform the following actions with the License Assistant:
• "Select folder for LDS backup"

• "Export LDS"

• "LDS cleanup"

• "Import LDS"

• "Delete product version from LDS"

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Note: Click the question mark beside an item of action to display a
brief description of this action in the "Information" box.

Click "Next".
In the next window, you select the action that you will do with the help of the
License Assistant.

The LDS Assistant will run the action you want after you enable its matching
option:
• Define or change folder for LDS backup (see page 86)

• Export LDS (see page 88)

• LDS cleanup (see page 90)

• Import LDS (see page 92)

• Delete product version from LDS (see page 95)

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Define/change folder for LDS backup

To protect the important data in the License Data Store from damage, you can
configure the License Server to automatically create backups of the LDS data.
You enable the automatic backup function by enabling the "Backup path"
option and selecting or creating a folder where the backups can be stored.
Different backup files are saved to this backup folder:
• A backup file that stores a copy of the current content of the LDS when
you click the "Save" button. Unwanted changes are also stored during
this instant backup.

• A daily backup of the LDS These backup files are kept for 30 days. After
that, the oldest copies are replaced by the most recent ones.

• A monthly backup of the LDS. These backups are created on the first day
of every month and are kept for 12 months. After that, the oldest copies
are replaced by the most recent ones.

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The currently set backup folder displays in "Current path".

• "Delete path"

Automatic backups are no longer created and any path set for the back-
ups is disabled when you enable this option and click "Save".

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i
Note: We explicitly point out that it is strongly recommended to
enable the automatic creation of backups to ensure that your LDS
data are not damaged. You should create a copy of the LDS, for
example, to a USB stick, at the very least after each new licensing
procedure by running the "Export LDS" action (see "Export LDS",
page 88).

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Operation

• "Backup path"

Click "Browse" after you enable this option. A window opens where you
can select or create the folder for the backups in the system environment
of the License Server. After that, the path displays in "New path". Click
"Save" to enable your selection. Setting the path for the backup will work
only if the License Manager is running on the same computer as the
License Server.

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i
Note: If a LDS backup folder is selected on a mapped folder, you
must specify the user name and password of a user who has permis-
sions for the shared backup folder. This user account should also
have administrator permissions on the License Server PC. It should
be a different user account to the "prinect" account that was used
so far for the installation of the Prinect software.

You return to the "License Overview" after you click "Save".

Export LDS
The "Export LDS" action lets you create a manual backup of the LDS. The con-
tent of the License Data Store is saved as a zip archive file during this process.
You can use an exported LDS archive as a backup or to send the LDS data to
a new server if you should change the License Server platform. Moreover, if
you encounter licensing errors, you can send the exported LDS archive to the
Heidelberg Service team for analysis.
Select the "Export LDS" option in the "Select your action" window and click
"Next". A password query first displays if a password is set for your License
Manager (see the "Password", page 83). Enter your password and click "Next".
After that, the "Export LDS" window displays:

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In the top part of the window, you can find information about the LSN (see the
"Display of the LSN xxxxx", page 34), the computer name or IP address of the
License Server that is connected to the License Manager and about the LDS
status.
You must now define a folder in the system environment of the computer on
which the License Manager will run. The LDS archive will be saved to this
folder. To do so, click "Browse". In the selection dialog, go to the folder where
the file will be stored and enter a file name for the archive file. Then click
"Open".
The path to the exported archive file now displays in "Selected export file".
Now click "Export".

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i
Note: To export to another computer via the network, the License
Server Service must have an account for the computer concerned.

You return to the "License Overview" after the export.

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Operation

LDS cleanup
Prerequisite: The system time on the workstation computers and
on the License Server PC must be synchronized for this function.
Before invoking this function, check the system time and update it if
necessary.

The "LDS cleanup" action lets you remove information from the LDS that is no
longer needed for your present work with the License Server. This information
can be as follows:
• Workstation names that are no longer used (faulty ones as well)

• Expired time-limited licenses

• Expired entries for the Start mode or the Demo mode

• Product serial numbers (PSN) without a license and for which Start
mode, Demo mode or Reduction key were not enabled

• Old licenses of a product version (patches)

• Corrupt inputs (e.g. faulty inputs due to typos)

The "LDS cleanup" window displays when you enable the "LDS cleanup"
option and click "Next".

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The LSN and the computer name or IP address of the License Server PC display
once again to be sure.
The process starts when you click "Cleanup". The "Confirm LDS cleanup" win-
dow displays after the cleanup:

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Operation

You return to the "License Overview" after you click "Close".

Import LDS
The "Import LDS" action lets you import the content of an LDS exported
beforehand (see the "Export LDS", page 88) to a License Server. In this way,
for example, if you are changing the License Server PC, you can copy the LDS
state of the original License Server to the new PC.
If a dongle is used for licensing, it is important that the same dongle that was
plugged in for export of the LDS is also used on the License Server PC for
import of the LDS because the LDS is valid for only one particular dongle.
Caution: If an LDS is already on the License Server to which you will
import the LDS, you should save the existing LDS using the "Export
LDS" function before you start the import because the existing LDS
will be overwritten during the import.

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The "Import LDS" window displays when you enable the "Import LDS" option
and click "Next":

The LSN and the computer name or IP address of the License Server PC display
once again in the top part of the window so you can check your data.
Now you have to select the LDS import file in the system environment of the
computer on which the License Manager will run. To do so, click "Browse". In
the selection dialog, go to the folder with the stored file, mark the LDS export
file and then click "Open".
The path to the exported LDS export file now displays in "Selected LDS copy".
Then click "Next".

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i
Note: To import from another computer in the network, the License
Server Service must have an account for the computer concerned.

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Operation

Before the import, the "Import LDS" window displays where you can check
once again all the settings that are important for the import. Please check
these data carefully to avoid an invalid LDS archive file from being imported by
mistake and overwriting the existing LDS.

Click "Import" if all the settings are correct. The import then runs and the
"Confirm Import of LDS" window displays:

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Click "Close" to return to the "License Overview".

Delete product version from LDS

Select "Delete product version from LDS" in the "Select your action" window if
you wish to delete a licensed product version with all its licensing data from the
LDS.
The following page displays when you click "Next":

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Operation

Select the product whose license you wish to delete in the list box and click
"Next". The "Delete product version from LDS" window displays so that you
can check your data:

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Click "Delete" to delete the data. Afterwards, the "Confirm deletion of product
version" window displays:

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Operation

Click "Close" to return to the "License Overview".

LDS repair
You can repair a damaged LDS in the "LDS repair" tab. Usually, such damages
have to do with inconsistencies between the information registered in online
protection or in the dongle and the LDS data.
Caution: The LDS repair functions can make the dongle inoperative.
For that reason, you should repair data only after you consulted the
Heidelberg Service department. If necessary, the Heidelberg Service
department will also send you an activation key that you can use to
reactivate a dongle.

The License Manager generally recognizes whether a LDS repair is necessary.

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"No repair" is enabled in the "LDS repair" tab if LDS repair is not required. The
other options cannot be selected.
A repair option is enabled automatically if there is an error and it can be
repaired by the License Manager (see the "Troubleshooting with Functions of
the License Manager Software", page 105). The following options can be used
for repair:
• "Repair system time in LDS"

• "Repair LDS"

• "Create new LDS"

The "LDS repair" tab displays as follows:

You will find a description of some issues and the measures to remedy them in
the chapter "Troubleshooting" (page 103). You will also find a description of the
"Enter activation key" option there (see page 105).
An "activation key" is required to conclude the repair in dongle licensing. You
can obtain an activation key for your dongle from your Heidelberg agency (Hei-
delberg Service). Enter the activation key to conclude your repair action:
1. Enable the "Enter activation key" option and click "Next".

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Operation

2. Enter the activation key and click "Activate".

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i
Note: We recommend changing from dongle protection to online
protection. The change between online licensing and dongle licens-
ing can be done through a renewed installation. See "Full
Installation", page 129. Then it is not necessary to reset a dongle
with an activation key.

E-mail report
You can configure the Heidelberg Prinect License Server in such a way that a
status report will be sent automatically to an e-mail account that you can set
if certain situations should occur. For this purpose, you need a valid e-mail
account that will be assigned to the License Server.
You enable the sending of e-mail reports in the "E-mail report" tab by entering
valid data about a sender's e-mail account and a recipient address and by
selecting at least one message occurrence.

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i
Note: The conditions for sending an e-mail are verified directly after
the start of the License Server and every 24 hours after that.

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The window has the following sections:

• E-mail server settings,

• "E-mail to" and

• Messages

E-mail server settings

Details of the sender's e-mail account must be entered in this section. The data
to be entered depend on the setup of the e-mail account. If necessary, ask your
system administrator.

E-mail to
This is where you enter the e-mail address of the recipient of the message. This
address must be accessible from the License Server.

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i
Note: You can enter several recipients of e-mails by separating each
address by a semicolon.

Messages
This is where you define the occurrences that will trigger an e-mail. The follo-
wing occurrences are available:
• A LDS backup fails.

• A license will expire within 7 days.

• A startup mode will expire soon.

• A demo mode will expire soon.

• The repair mode is active.

• Operating license will expire shortly

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You can select this message only if licensing is online and not through a
local dongle. You select between online licensing and dongle licensing
during installation. See "Full Installation", page 129.

Click "Apply and send test e-mail" after you entered the e-mail data and
enabled the message occurrences. This confirms your inputs and a test e-mail
is sent from the set e-mail account of the License Server to the recipient e-mail
address entered to check whether sending e-mails works properly.
After that, you return to the "License Overview".

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Troubleshooting
Troubl eshooting

Troubleshooting – Introduction
This chapter provides you with assistance on issues that may occur during
licensing. This information can help you to minimize the downtime of your Pri-
nect products if licensing issues occur.
If you cannot work around problems by restarting your computer (e.g. with
temporary network problems), contact your service agency and discuss how to
proceed further.

Log Files
During installation and during operation, Prinect Licensing creates log files that
can help Heidelberg Service to analyze and eliminate issues. You may be asked
by your service agents to send the log files for troubleshooting.

Known Issues
This section will list some examples illustrating how to deal with various issues.
There are two different types of issues:
• Issues that are caused by failure of the License Server (e.g. failure of the
computer hardware, see the "Issues through Failure of the License
Server", page 104) and

• Issues that can occur with the License Manager software (see the
"Troubleshooting with Functions of the License Manager Software", page
105).

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Troubleshooting

Issues through Failure of the License Server

In the examples below, it is assumed that the LDS was exported and is avail-
able as a backup (see the "Export LDS", page 88).

Example 1: The License Server has failed

The License Server is down on a permanent basis because of a hardware
defect and can no longer make licenses available.
1. If you use dongle protection, pull off the dongle from the defective PC
(the PC must be switched off).
2. Install the License Server software on another PC. This can be a com-
puter on which a Prinect product is already installed or you can set up a
separate License Server PC with a Windows operating system. Install the
License Server software that was shipped with your most recent Prinect
product. Do this even if an older Prinect product is already installed on
the License Server PC that you earmarked for use. If you use online pro-
tection, keep the installation code ready or, if you wish to switch to
online protection, request the installation code. See "Request the
installation code", page 132.
3. Open the License Manager on the new License Server PC. Do not plug in
the dongle yet if you use dongle protection!
4. Import the backup LDS export file as described in the "Import LDS" sec-
tion. See "Import LDS", page 92. This requires that the LDS export file is
available in the system environment of the License Server PC, for
example, on a plugged-in USB stick or on a share.
5. If you use dongle protection, shut down the License Server PC and plug
in the dongle.
6. Boot the License Server PC.
7. You must make a new address known to the application computers in the
License Manager (see the "License Server address", page 81). This can
arise if the name of the License Server PC was changed or if the License
Server is connected through its IP address on the application computers.

104 Revision 2.0

Troubleshooting

Troubleshooting with Functions of the License

Manager Software
The issues described below can be remedied using the repair functions avail-
able in the License Manager. In this case, these are always errors related to the
LDS.
Caution: The LDS repair functions can make a dongle inoperative.
For that reason, you should repair data only after you consulted the
Heidelberg Service department. If necessary, the Heidelberg Service
department will also send you an activation key that you can use to
reactivate a dongle.

i
i
Note: Generally, we recommend switching to online protection
instead of resetting a dongle with an activation key. See "Full
Installation", page 129.

To remedy issues, the License Manager provides three options in the "LDS
Repair" tab located in the "Settings" menu (see the "LDS repair", page 98).
The License Manager generally recognizes whether a LDS repair is necessary.
"No repair" is enabled in the "LDS repair" tab if LDS repair is not required. The
other options cannot be selected.
The repair options are enabled if an LDS repair is necessary.
The measures offered for LDS repair are practically identical and for dongle
protection always result in the generation of a request key for requesting an
activation key after the Repair Assistant is finished. At the same time, the
licenses are enabled for a period of 10 days (repair transition mode).
The following is applicable for dongle protection: Send the generated request
key to your Heidelberg agent immediately. You will then receive an "activation
key" that is needed to reactivate the LDS and dongle during this 10-day period.
1. Open the "LDS repair" tab of the License Manager and select the "Enter
activation key" option.
2. Follow the instructions of the Assistant and enter the activation key.

Heidelberg Prinect Licensing – User’s Guide 105

Troubleshooting

In the following, possible issues are described along with appropriate mea-
sures to remedy them.

"Repair system time in LDS" Option

An error with the system time can occur if the system time registered in the
dongle does not match the system time of the License Server PC.
1. If not automatically set, enable "Repair system time in LDS". Then click
"Next". The "Repair system time in LDS" dialog opens.
2. Enter the password if a password was allocated for the License Manager.
3. Click "Activate" in the next dialog. This triggers the repair. The request
key is generated at the same time.
4. After you receive the activation key, enter it as described before.

"Repair LDS" option (only for dongle protection)

Following a temporary downtime of the License Server PC (e.g. power failure),
the automatically saved version of the LDS may no longer be up-to-date.
The information stored in the dongle may no longer match the LDS data if
actions that changed the LDS were run before the License Server went down
and after the LDS backup. Such actions could be, for example, activation of the
Start mode for a new product.
1. If not automatically set, enable "Repair LDS". Then click "Next".
2. Enter the password if a password was allocated for the License Manager.
3. Click "Activate" in the next dialog. This triggers the repair. The request
key is generated at the same time.
4. After you receive the activation key, enter it as described before.

The dongle is defective

i
i
Note: If you have a defective dongle, you must switch to online pro-
tection. See "Full Installation", page 129.

106 Revision 2.0

Troubleshooting

"Create new LDS" Option

You must create a new LDS if the License Server PC is down (e.g. power failure)
and no automatic or manual backup was made of the LDS.
1. If not automatically set, enable "Create new LDS". Then click "Next".
2. Enter the password if a password was allocated for the License Manager.
3. Click "Activate" in the next dialog. This triggers the LDS repair. The
request key is generated at the same time.
4. After you receive the activation key, enter it as described before.

i
i
Note: You must enter the existing license keys again after the new
LDS is activated (see the "Entering a License", page 67). You need
not order any new license keys.

Heidelberg Prinect Licensing – User’s Guide 107

Question and Answers
Question and Answers

FAQ – Questions and Answers Regarding

Licensing
This chapter lists some questions and their answers dealing with License
Server / Manager operation.
At present, the following topics are covered (the quoted FAQ and SI numbers
refer to publications in the Knowledge Base):
• "What does LDS repair mean? - FAQ-03109", page 110

• "Connection problems to License Server - FAQ-03116", page 110

• "Different number of workstations in the License Manager Overview -

FAQ-03114", page 110

• "Printready dongle for the License Server - FAQ-03110", page 111

• "License Key of a new product is refused by the License Server - FAQ-

03112", page 111

• "Porting a License Server - FAQ-03115", page 111

• "LDS backup path cannot be created - FAQ-03113", page 112

• "Slow computer although the License Server does not run.", page 112

• "License error "LDS file does not exist" - FAQ-03235", page 113

• "License Server host name (correct designation) - SI-03301", page 113

• "License Server: Quick questions - quick answers - FAQ-03266", page 114

Heidelberg Prinect Licensing – User’s Guide 109

Question and Answers

Topics
What does LDS repair mean? - FAQ-03109
Question: What does LDS repair mean?
Answer: LDS = License Data Store
For details about LDS repair, see "Repair LDS" option (only for dongle
protection), page 106
Caution: When you select this option, the License Server changes to
a 10-day interim mode after the selected repair is finished. An acti-
vation key must be entered within 10 days!

Connection problems to License Server - FAQ-03116

Question: Why does my License Manager report problems connecting to the
License Server when starting, although the License Manager is installed
locally?
Answer: In most cases, the name resolution in the DNS/WINS does not work.
Procedure:
1. Check DNS/WINS configuration and correct if necessary.
Alternative:
2. Enter the IP address of the License Server in "Settings > License Server
Address" instead of the name in the License Manager.

i
i
Note: This alternative should only be applied in case of need a cor-
rect DNS configuration should have priority.

Different number of workstations in the License Manager

Overview - FAQ-03114
Question: In the License Manager overview, five licenses, for example, are
shown in the "Used" column for floating licenses. If you click one of these
licenses, a different number of workstations with assigned licenses is dis-
played

110 Revision 2.0

Question and Answers

What is the reason for this discrepancy?

Answer: The License Manager Overview is not updated automatically but by
request only. Clicking an option field, however, shows the current licensing
state of this option. The selected field is now updated.

Printready dongle for the License Server - FAQ-03110

Question: Can I use my Printready dongle for the License Server?
Answer: No! There is a blue or black-and-blue "Prinect License Server" dongle.
None of the purple product dongles (e. g. for Printready) can be used for the
License Server.

License Key of a new product is refused by the License Server -

FAQ-03112
Question: Why is the license key of a new product rejected by the License
Server?
Answer: First of all, the new product must be "registered" at the License Server.
This is done during when the product accesses the License Server for the first
time.
Procedure:
1. Install the product
2. Start the License Manager on the product workstation
3. Enter the License Key in the License Manager
4. Start the product

Porting a License Server - FAQ-03115

Question: Can I port the License Server from one computer to another?
Answer: Yes!
Procedure:
1. Export the LDS of the existing License Server (see the "Export LDS", page
88).

Heidelberg Prinect Licensing – User’s Guide 111

In this case, NO LDS repair (including request and activation keys) is nec-
essary. Just correct the product workstation system time. If the License
Server system time is wrong, see b).

• b) License Server Time has been set back:

This is recorded in the License Server dongle and has to be repaired with
an LDS repair (difference >6h = warning, difference >12h = error).

Heidelberg Prinect Licensing – User’s Guide 115

Error Messages
Error Messages

Error Messages and Warnings

Heidelberg Prinect Licensing – User’s Guide 125

Installation
Installation

Introduction
Normally, the Heidelberg Prinect Licensing software is installed together with a
Prinect product. If you use only one or two Prinect products, you can use one
of the application computers as the License Server PC at the same time. In a
complex system environment with a number of Prinect products, it may be
advisable to install a separate License Server PC. In this case, the licensing
software is installed separately.
This chapter describes the separate installation of the Heidelberg Prinect
Licensing software. If you use an application PC also as the License Server PC,
the License Server software is installed together with the application software.
This installation is described in the respective application documentation.
Prerequisite: For many Prinect products, the license can be
enabled either via a dongle or via online licensing. If you want to
enable the license via a dongle, please note that a Prinect License
Server supports only one dongle per license. Accordingly, only one
dongle may be plugged into the License Server PC. Other dongles
may not be plugged in. Some products can be activated only with
online licensing.

Prerequisite: The licensing software is supported on the following

Prerequisite: The License Server and License Manager must have

permission to access other computers in the network. If online
licensing is used, a permanent Internet connection to the Heidelberg
Software Center must be available (short-term failures are not prob-
lematic). Consequently, the Firewall of the License Server PC is con-
figured to allow this (enabling of the required ports). This Firewall
setup is done automatically during installation of the licensing soft-
ware.

Heidelberg Prinect Licensing – User’s Guide 127

Installation

i
i
Note: The License Server must be available through a fixed com-
puter name or an unvarying IP address so that it can be accessed at
any time in the network by Prinect applications.

The "Domain Name System (DNS)" service must be set up in your network
environment if you want to use the computer name for addressing.
It is essential that you assign a static IP address to the License Server PC and
not an IP address assigned by DHCP if you wish to make the License Server PC
known on the application PC through an IP address. If you are not sure, ask
your network administrator for assistance.

The Heidelberg Prinect Licensing software cannot be installed and run on a
Macintosh.

Installation on a Windows PC
On a Windows PC, the License Server software can be installed together with
the Prinect application software and as a standalone version on a separate
License Server PC.
In the first case, the License Server software is installed together with the
application software. This installation is documented in the installation manual
that accompanies each Prinect product.
The separate installation of a standalone License Server PC will be described
below.
The setup program detects whether an earlier version of the Prinect Licensing
software is already installed on the computer. An upgrade installations starts if
this is the case. A full installation starts if no version of the licensing software
is available.

128 Revision 2.0

Installation

For details about the upgrade installation see "Upgrade installation", page 134.
For details about how to uninstall the licensing software see "Uninstalling",
page 135.

Full Installation
Caution: Before you start installation, make sure that the dongle is
not plugged in! If you use the full installation to replace an existing
License Server, be absolutely sure to create a backup of the License
Data Store (LDS) before you put the old License Server out of oper-
ation. Take note of the information in "LDS Safeguards", page 20.

Installation of the Heidelberg Prinect Licensing software on a Windows 10 oper-

ating system (64 bit) will be described below. Installation is similar for other
Prinect setup programs or on different platforms.
Proceed as follows to install the Prinect Licensing software:
1. Insert the installation data medium (e.g. USB stick) and launch the file
"SetupPrinect.exe".
You must confirm a security prompt issued by the Windows user account
control first. Then the Welcome dialog of the Setup program appears.

2. Click "Prinect 2020 Core".

3. In the next window, click "Prinect License Server 2020".
4. In the next window, click "Install Prinect License Server 2020".
5. In the next window select the language and confirm with "OK".

i
i
Note: This setting affects the installation process and the language
setting of the License Manager user interface. For this reason, you
should change or repair installations with the "Change or Remove
Programs" function of the Windows Control Panel only, not with the
Installer on the Prinect installation medium. Otherwise, the License

Heidelberg Prinect Licensing – User’s Guide 129

Installation

Manager user interface could contain mixed languages if a language

differing from that of the initial installation is chosen when changing
the software.

6. The startup window of the install wizard first displays. Click "Next".
7. The license agreement displays in the next window. Read through the
text carefully. You can print the license agreement if a system printer is
connected to the PC. To be able to continue the setup, you must enable
the "I accept the terms of the license agreement" option.
Then click "Next".

8. In the next dialog, you create a user account for the Heidelberg Support.
This user account is needed for remote accesses by the Heidelberg Sup-
port. We recommend that you use the suggested user name, "hdservice".
Click "New User Information" to create the new user account. Please
coordinate the user name and password with your local Heidelberg ser-
vice agent.

Confirm the "Create Heidelberg Support Account" dialog and click

"Next".

9. In the "Type of license protection" window, you define whether you want
to activate online protection or dongle-based protection.
You need a valid dongle for dongle-based protection. Note that not all Pri-
nect applications can be operated with the dongle license protection. Do
not plug in the dongle yet!

Enable "Online protection" if you want to enable online protection from

the start or switch from dongle-based protection to online protection.

Prerequisite: The following prerequisites must be met:

· You must have a valid installation code. See "Request the
installation code", page 132.

· There must be an Internet connection to the Heidelberg Prinect

Trust Service. As the validity of the online certification is con-

130 Revision 2.0

Installation

stantly checked, the Internet connection must be permanent

(short interruptions are not a problem).

If "Online protection" was selected, the "Installation code" window

appears after clicking "Next". Enter the installation code. The installation
code is based on the following pattern:

SD100001-1481817225683-31

LSN Security code Check

digits

Click "Next".

10. In the "PTConfig Option" dialog that displays next, you can choose
between "Use PTConfig (recommended)" and "Don’t use PTConfig".
Select the first option if the License Server will be installed in a Prinect
Manager system environment where a "PTConfig" folder is available on a
Prinect Manager server. In this case, various system settings are taken
from the "PTConfig" folder.

Enable the "Don’t use PTConfig" option if the License Server will not be
installed in a Prinect Manager system environment. The second option
will be enabled as an example in the course of this description.

Then click "Next".

11. In the next dialog you can select that the "Windows Time Service" will be
configured during the License Server setup. The "Windows Time Service"
makes sure that all the Prinect software components installed on differ-
ent computers are synchronized. Synchronization makes sure that the
time-limited Demo mode of a Prinect software is synchronized with the
License Server.
Enable "Configure (recommended)" and click "Next".

Heidelberg Prinect Licensing – User’s Guide 131

Installation

12. Normally, you can use the suggested setup of the Heidelberg Time Server
(HD_Time_Server). Enter "HD_TIME_SERVER" in the edit box and click
"Next".
If another time server is used in your system environment, enter its name
in the edit box or select the relevant file in the file system.

13. A summary of the setup options you selected displays again in the next
dialog. Click "Back" if you wish to change any of these settings. Click
"Next" to start the installation.
Installation now starts. Wait until installation is finished and the
"InstallShield Wizard Complete" dialog displays.

14. Click "Finish".

15. You must restart the computer in order for the License Server to be ini-
tialized correctly.
16. If you use the full installation to replace another License Server, import
the backup LDS archive file now (see the "Import LDS", page 92).
17. After the restart, plug in the dongle (if you enabled dongle-based protec-
tion).

Request the installation code

Prerequisite: To request an installation code for online protection,
the Prinect software (with the desired options) you wish to license
must have been purchased.

132 Revision 2.0

Installation

1. Send a request e-mail to keys@heidelberg.com, specifying the customer

and Prinect software.
2. You will receive an e-mail with the installation code.
Observe the following items for online protection:
• The Prinect software is enabled on the basis of a certificate that is auto-
matically generated and sent to the License Server after you enter the
installation code .

• The certificate is tied to a real or virtual hardware.

• A certificate is valid for 30 days.

• The certificate is renewed automatically every day. If the Internet connec-

tion to the Heidelberg Trust Service should fail temporarily, the existing
certificate remains valid.

• The local License Server verifies the validity of the certificate.

• In the case of a destroyed certificate, an emergency mode is enabled,

allowing further operation of the Prinect software for 72 hours.

To ensure safe operation with online protection, the License Server sends event
e-mails in the following cases (see also "Messages", page 101:
• If a certificate expires in 20 days: one-time e-mail

• If a certificate expires in less than 15 days: daily e-mail.

• In addition, these events are displayed in the Prinect Maintenance Cen-

ter.

Heidelberg Prinect Licensing – User’s Guide 133

Installation

Upgrade installation
Caution: If dongle licensing is used, before you start installation
make sure that the dongle is not plugged in! To do this, shut down
the computer, pull out the dongle and restart the computer.

Proceed as follows to install an upgrade of the Prinect Licensing software:

1. Insert the installation data medium (e.g. USB stick) and launch the file
"SetupPrinect.exe".
You must confirm a security prompt issued by the Windows user account
control first. Then the Welcome dialog of the Setup program appears.

2. Click "Prinect 2020 Core".

3. In the next window, click "Prinect License Server 2020".
4. In the next dialog, click "Install Prinect License Server 2020".
5. The startup window of the install wizard first displays. Click “Next”.
6. The license agreement displays in the next window. Read through the
text carefully. You can print the license agreement if a system printer is
connected to the PC. To be able to continue the setup, you must enable
the "I accept the terms of the license agreement" option.
Then click "Next".

7. In the "Use PTConfig Option" dialog that displays next, you can choose
between "Use PTConfig (recommended)" and "Don’t use PTConfig".
Select the first option if the License Server will be installed in a Prinect
Manager system environment where a "PTConfig" folder is available on a
Prinect Manager server. In this case, various system settings are taken
from the "PTConfig" folder.

Enable the "Don’t use PTConfig" option if the License Server will not be
installed in a Prinect Manager system environment. The second option
will be enabled in the course of this description.

Then click "Next".

134 Revision 2.0

Installation

8. In the next dialog you can select that the "Windows Time Service" will be
configured during the License Server setup. The "Windows Time Service"
makes sure that all the Prinect software components installed on differ-
ent computers are synchronized. Synchronization makes sure that the
time-limited Demo mode of a Prinect software is synchronized with the
License Server.
Enable the "Configure (recommended)" option and then click "Next".

9. The time server is configured in the next dialog. The time server set up in
the predecessor installation is set by default. Leave the setting as it is if
there is no important reason to change it and then click "Next".
10. A summary of the setup options you selected displays again in the next
dialog. Click "Back" if you wish to change any of these settings. Click
"Next" to start the installation.
Installation now starts. Wait until installation is finished and the
"InstallShield Wizard Complete" dialog displays.

11. Click “Finish”.

12. You must restart the computer in order for the License Server to be ini-
tialized correctly.

Uninstalling
Caution: When you uninstall the Prinect Licensing software to
replace the existing License Server by another computer or to re-
install the License Server software, be absolutely sure to create a
backup of the License Data Store (LDS) before you uninstall the
License Server software. If the License Server software should be
damaged before you uninstall it or if it is no longer running properly,
make sure to import an LDS backup created with an error-free
License Server software (e.g. an automatic LDS backup) to the new
License Server software. Take note of the information in "LDS
Safeguards", page 20.

Heidelberg Prinect Licensing – User’s Guide 135

Installation

To uninstall the License Server software, invoke "Settings" in the Windows

Start menu and select "System" or "Apps" (depending on the Windows version)
there.
1. Select "Heidelberg Prinect Licensing" and click "Uninstall". The installa-
tion program is started.
2. Enable the "Remove" option and click "Next". The "Choose Removal
Option" window opens.
In this window, you can select whether you wish to uninstall all instances
of the Prinect Licensing software or just the License Server. You should
select the second option if you intend to use the computer as a License
Server again sometime later.

3. Enable the option you want and click "Next".

The software will now be uninstalled.

Following that, the "InstallShield Wizard Complete" dialog displays.

4. Leave "Yes, I want to restart my compute now" enabled and click "Fin-
ish".
Uninstall is finished after the restart. You can also enable "No, I will
restart my computer later", for example, if you want to shut down the
computer after the software is uninstalled. Then click "Finish".

5. After a successful uninstall, you can remove the dongle from the com-
puter, if dongle protection was active.

136 Revision 2.0

Index
Index

A Activation key99, 105 V Valid license30

Version information page25
B Backup86

F Fixed license17
Floating licenses17

I Installation on a PC128
Installation on the Mac128

L LDS
Define backup folder86
Export88
License16
License Data Store (LDS)19
License key16
License overview
Instances column40
Product / Option column39
Product list box33
Refresh button34
Release workstation78
State column40
Used column41
Workstation column39
Workstation list box32
Log Files103
LSN34

O Online Help25
Option16

P Product serial number18

R Repair transition mode105

Request key105

Heidelberg Prinect Licensing – User’s Guide 137

Glossary
Glossary

C Client-server architecture
Software setup consisting of one server application and one or more client
applications.
D Dongle
A dongle is a "digital key", mainly in the form of a USB stick that enables
the licenses for use.
I IP address
"Internet Protocol" Address A computer or a device in the network is iden-
tified by means of this address.
L License key
Character code used to enable a software product or certain options.,
License Manager
User interface for the License Server.
License Server
Software without its own user interface, used for management of the li-
censes.
S Start mode
Limited period within which the Prinect software can be used without a
license key.

Heidelberg Prinect Licensing – User’s Guide 139

Client-server architecture

Software setup consisting of one server application and one or more client applications.

Dongle

A dongle is a "digital key", mainly in the form of a USB stick that enables the licenses for use.

IP address

"Internet Protocol" Address A computer or a device in the network is identified by means of this address.

Lice nse Key

Character code used to ena ble a software product or certain options.

Lice nse key code

Character code used to ena ble a software product or certain options.

Lice nse Manager

User interface for the License Server.

Lice nse Server

Software without its own user interface, used for management of the licenses.

Start Mode

Limited period within which the Prinect software can be used without a license key.
Heidelberger Druckmaschinen AG
Kurfuersten-Anlage 52 - 60
69115 Heidelberg
Germany
Phone +49 6221 92-00
Fax +49 6221 92-6999
heidelberg.com

No part of this book may be reproduced without prior written permission.

Important Notice:
We are dedicated to improving and enhancing our products. Consequent-
ly, the information in this manual is subject to technical modifications and
other changes without notice. Heidelberger Druckmaschinen AG assumes
no responsibility for information and description as far as third-party
products are concerned.
The information contained in this manual about performance and speed
as well as technical data concerning application of our products is not
legally binding as it does not constitute a written contract of features. If
any problems occur with the product described in this manual, please
contact the Heidelberg agency which is responsible for you.
Revision 2.0
Order No.SZ.111.2146

Impressum
Fonts: Heidelberg Antiqua Ml, Heidelberg Gothic Ml

Trademarks
Heidelberg, the Heidelberg logotype, Prinect, Suprasetter and
Speedmaster are registered trademarks of Heidelberger Druckmaschinen
AG in the United States and other countries.
Adobe and PostScript and Acrobat are either registered trademarks or
trademarks of Adobe Systems Incorporated in the United States and/or
other countries.
PANTONE and Hexachrome are registered trademarks of Pantone Inc.
All other trademarks are property of their respective owners.

Subject to technical modifications and other changes.

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