.

INTERNSHIP REPORT ON

“HABIB BANK LIMITED”

Submitted To:

Affan Ahmed Khan

Lecturer, Management Sciences

Submitted by:

Allyan Ahmed Awan

SP20-BBA-050

DEPARTMENT OF MANAGEMENT SCIENCE

COMSATS University Islamabad

Lahore Campus
 Fall, 2023

Acknowledgement
No one can claim I am faultless, but we can all agree that a man is helpless without the support of
ALLAH as His people. For this, I am eternally grateful. Many people have contributed to the final
form of this report, and I owe a great debt of gratitude and respect to all of them. I'd also like to
express my gratitude to the many current and previous colleagues who have taken the time to give
me feedback on how to make this book even better over the course of the last few days.

Allyan Ahmad Awan

SP20-BBA-069

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Table of Contents
Chapter 1: Executive Summary ................................................................................................. 4

Chapter 2: BACKGROUND OF HOST ORGANIZATION ..................................................... 5

2.1. The Bank ......................................................................................................................... 5

2.2 Commercial Banks ........................................................................................................... 5

2.3 Development of Banking Industry ................................................................................... 6

2.4 History of HBL ................................................................................................................ 7

2.5 Values of HBL.................................................................................................................. 8

2.6. Goals of HBL .................................................................................................................. 8

Chapter 3. BUSINESS OPERATION ...................................................................................... 10

3.1. Executive Management ................................................................................................. 10

3.2. Basic functions of HBL ................................................................................................ 11

3.3. Breakdown of HBL organizational structure by management levels ........................... 12

3.4. SWOT ANALYSIS ....................................................................................................... 13

3.5. Business Model ............................................................................................................. 16

Chapter 4: learning as a student intern ..................................................................................... 18

4.1. Duties ............................................................................................................................ 18

4.2. My Experience at HBL ................................................................................................. 26

4.3. Problem encountered. ................................................................................................... 27

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 Chapter 1: Executive Summary
Time and tide work for no one, as everybody knows all too well. We must adapt to the quick pace
of historical change. During this time, I was able to get firsthand experience with Pakistan's
banking system. So, I went to work at HBL Preddy Gates. Banu to satisfy my need for direct
experience and education in the fundamentals of banking. During my six weeks at HBL, I was able
to learn what I needed to know.

Efforts have been perceived to prepare the report in a manner that initiates its important
characteristics primarily for students as well as for the layperson. Beginning with an overview of
the department itself, this paper goes on to detail the account opening, depositing, and clearing
processes. After that, it goes into detail regarding the shop where I labored and saw many functions
and acquired tacit knowledge, including the customer service and satisfaction process.

In this article, I'll shed some light on the process of applying for and receiving various types of
advances and loans of all kinds. I performed a SWOT review of the HBL, which elucidates
several facets of the company. I offered various kind of Recommendation with various
difficulties. Finally, I'd like to note that I wrote this article to pique your interest in the
management techniques used by HBL Corp of Pakistan.

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 Chapter 2: BACKGROUND OF HOST ORGANIZATION
2.1. The Bank

The English term "bank" derives from the French language "Banque" or "bancus," meaning a
bench, office, or place for the holding, lending, to trade of money. Some sources claim that the
term "bank" comes from the Germanic name "germen," meaning originally meant " joining stock
fund." The bank is a commercial body that borrows currency from a single source and lends it to
someone else (the government, a person, or a corporation), and a bank creates money or earns
income on the difference of both parties. On the notion of interest, banks borrow and lend money.
Banks may be broken down into many distinct types based on the industries in which they
specialize.

 Banking on Business

 Industrial banks.

 Farmers' banks.

 Financial institutions that save money.

 Swap Banks.

 Financial hubs.

 Mutual banks

2.2 Commercial Banks

The routine duties related to operating a bank are trying to be carried done by Commercial. A
development bank takes in funds from the general populace in the form of deposits and loans them
out for infrastructure projects. The following are just a few of the many important roles that
commercial banks play in a country's economy.

 Taking in deposits (checking, savings, and fixed).

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  lending money, extending credit, discounting bills, etc.

 Trustee services, sales of securities, collection of client payments (including checks,

dividends, utility bills, and more), and more.

 Utility services (International trade, Traveler's checks,

2.3 Development of Banking Industry

The earliest evidence of banks may be found in writings from the year 2000 B.C. The priests of
ancient Greece would keep the wealth and possessions of the faithful in the temples. Its alleged
antecedents include early goldsmiths. They used to store sturdy safes where customers might
deposit their excess cash and valuables. The growth of banking began with the acceptance of
deposits from people.

Goldsmiths eventually began issuing receipts for the cash clients entrusted to them during
transactions. These receipts were widely recognized and used in the settlement of debts. The
banking industry was entering its next evolutionary stage.

When goldsmiths felt that they had excess income, they chose to lend some of it to the local traders
and merchants that were frequently seeking loans. The corporation realized that offering interest
on deposits rather than charging consumers would be a more effective strategy for attracting new
clients. The third stage in the evolution of banking. They planned to allow withdrawals more than
the deposit amount to better serve the customers' demands. In the past, they have kept funds in an
overdraft account specifically for this reason. After a period, the financial system started to grow
extremely sophisticated and had no way to serve client requirements.

People thought the problem needed to be fixed by creating a centralized bank that oversaw the
operations of several financial institutions. after a conference held at Bonn in 1548. It was decided
to establish a bank to manage other banks. In 1587, Geneva became home to the world's first bank.
Many additional banks with a similar mission emerged after.

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2.4 History of HBL

The Habib Bank, which is an industry leader in Pakistan. With 55 foreign branches and 1425, as
amended domestic branches—the most in Pakistan—HBL is able to provide comprehensive
services that meet the demands of its customers. This has allowed the bank to keep its customer
relationships, which are its lifeblood, in good standing.

The current financial and economic development of Pakistan depends heavily on HBL. It has gone
a long way since it opened for business on the last day of August 1941 in Mumbai with a fixed
equity of 25,000 people rupees.

After the establishment of Pakistan, Quaid-e-Azam Mohammed Ali Jinnah, delighted with the
Bank's first performance, requested that its headquarters be moved to Karachi. HBL, which first
opened the gates in Quid's capital on August 7, 1948, has come to symbolize Pakistanis' pride and
progress.

Habib Bank has always provided innovative banking solutions. Most recently, online banking was
made available in almost 1425 domestic branches, after the installation of Pakistan's first core
computer and first ATM.

Over time, the bank has retained its leading role in the Pakistani government financial, commercial
life. Its brand and reputation are as strong as its massive headquarters building, which has been a
landmark on Karachi's horizon for 35 years. Based on the research conducted by HBL
Management, we have set our sights on being an industry leader by prioritizing the needs of our
clients and employees. At Habib Banking, we work hard to make our clients happy by providing
them with first-rate financial services. This is comprised possible by the integrity of our team, who
all have been given the appropriate opportunities and training to enable them to attain their full
potential.

 Vision:
Allow them to go on with self-assurance and accomplishment.
 Mission:

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 We strive for excellence and generate wealth for our shareholders so that we can help our
customers succeed.

2.5 Values of HBL

Integrity

Integrity is the concerted effort to act in accordance with our deepest values. We are a cohesive
group bound together by our commitment to the same values and principles.

Meritocracy

We have standardized the use of objective criteria in all phases of human resource management,
from hiring to promotion. Consequently, achieving a desired level of performance across the board.

Teamwork

We have worked hard to create a coherent and cohesive unit so that we can serve you, the customer,
with service that far exceeds your expectations. This power originates from people working
together towards common goals, with an ardent desire to celebrate triumphs and a resilient
determination to overcome adversity.

Culture of Innovation

Our mission is to encourage innovation and to recognize and recognize those who are the catalysts
for positive change.

2.6. Goals of HBL

 To mobilize public money and savings from individuals to steer them into beneficial
channels and assure their availability. promote the province's agricultural and social
industrialization by engaging private and governmental actors.
 Create job possibilities throughout the province's rural communities, which have lagged in
development. The goal is to assist Pakistanis living and working abroad in making sound
financial investments back home in the province in addition to parts of Pakistan.

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 Create a diversified and stable portfolio for investing surplus funds in both existing and
startup businesses, focusing on technologically sophisticated, ago-based export-oriented,
and engineering-related ventures.
 subscriptions made using the resources available at the leading stock exchange, which
helped pave the path for the establishment of the stock exchange in the province of
Pakistan.

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 Chapter 3. BUSINESS OPERATION
3.1. Executive Management

 President & CEO

 Group Executive, Finance & Operations
 Group Executive, Corporate & Investment Banking
 Group Executive, Commercial & SME Banking
 Group Executive, Consumer Banking & Digitalization
 Group Executive, Risk Management & Compliance

Key Areas of Operation

 Branch Banking
 Corporate & Investment Banking
 Treasury
 SME & Agriculture Banking
 Financial Institutions & Global Trade Services
 Transaction Banking
 Islamic Banking

Functional Divisions

 Branchless Banking – Konnect by HBL

 Digital Transformation – Driving Digital Projects across the enterprise.
 Human Capital Management
 Information Technology
 Legal & Regulatory Compliance
 Operations
 Risk Management & Compliance
 Treasury & Global Markets

Regional Offices

 Central Office

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  23 Regional Offices across Pakistan

Branch Network

Over 1,600 branches across Pakistan

Subsidiaries

 HBL Asset Management Company Limited

 HBL Pakistan Investment Bank Limited
 HBL Microfinance Bank Limited
 HBL Insurance Services Limited
 HBL Services Limited

3.2. Basic functions of HBL

Advancing of loans

 Loans and advances

 Cash credits
 Provision of Qarze-e-Hasna

Agency functions

 Cheque collection

 Movement of monetary assets from one location to another.

 Administration of Federal, Provincial, and Military Personnel Compensation and

Retirement Benefits.

 Acting as his clients' agent in agricultural transactions

 Assortment of Legally Binding Documents

 Giving Out Warranties and Reimbursements

 Credit Letter Authorization.

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General utility services

 Giving Out Warranties and Reimbursements

 Credit Letter Authorization

Departments of HBL

 In this division, you will find: - Account opening section.

 Pay in segment.
 The clearing zone.
 Payout specifics.
 Finance part.

3.3. Breakdown of HBL organizational structure by management levels

Top-Level Management

President & CEO: Oversees the entire organization, sets strategic direction, and ensures HBL's
overall success.

Group Executive, Finance & Operations: Manages the bank's financial resources, oversees
operational efficiency, and ensures compliance with financial regulations.

Group Executive, Corporate & Investment Banking:

Leads HBL's corporate and investment banking activities, providing financial solutions to large
corporations and institutional investors.

Group Executive, Commercial & SME Banking: Heads HBL's commercial and SME banking
operations, catering to the financial needs of businesses of all sizes.

Group Executive, Consumer Banking & Digitalization: Drives HBL's consumer banking
strategy, expanding digital banking services, and enhancing customer experience.

Group Executive, Risk Management & Compliance: Establishes and implements risk
management frameworks and ensures compliance with regulatory requirements.

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 Middle-Level Management

Regional Heads: Oversee regional operations, manage branch performance, and implement
corporate strategies at the regional level.

Division Heads: Lead specific functional divisions, such as human capital management,
information technology, legal, operations, and risk management.

Head of Department: Manage specific departments within divisions, overseeing daily

operations, staff performance, and project execution.

Branch Managers: Lead individual branches, manage customer relationships, and ensure
branch profitability.

Low-Level Management

Assistant Managers: Support branch managers and department heads in various tasks, such as
customer service, sales, operations, and administration.

Senior Officers: Handle specific tasks within branches or departments, such as customer
transactions, account management, data entry, and reporting.

Officers: Provide direct customer service, assist with transactions, and maintain branch
operations.

Clerks: Perform routine tasks, such as data entry, filing, and administrative support.

3.4. SWOT ANALYSIS

Strength

HBL's executives are widely regarded as some of the banking industry's brightest and most capable
minds, as I saw firsthand. HBL's in-house computer system is dependable and simple to navigate.
Customer deposit transactions are fully digitized and available at the click of a mouse. HBL kept its
records in order. The safety measures at HBL are top-notch. HBL has more locations (1439 total) than
any other commercial bank in Pakistan. Being very of commerce in Pakistan, for example, HBL is
oldest of all and is richest in experience. HBL specializes primarily in retail banking, which it

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accomplishes by providing customers with attractive programmers, goods, and services that cater to
their individual requirements. To facilitate simple access for its clients and customers to any of its
locations, HBL has thoughtfully positioned all its branches in business districts. The group is always
in search of methods to further serve its home and international fan bases. Training new employees and
investing in innovative technology are two keys to success in today's banking industry. Money may be
withdrawn at any time, and there are secure payment options available for large purchases. Being
capable of facing the market's future competition. The private management team is composed of
industry veterans with expertise in fields such as textiles and cement. The service is appreciated by the
customers at their homes.

Weakness

There is a severe scarcity of customer helpline assistants at HBL Helpline as compared to the customer
base. Consumers on the phone must wait too long for a simple question. Despite the conveniences of
internet banking, the assistant will typically advise contacting the local branch. Nevertheless, given
that consumers may have their relevant branch out of town, can be a tedious and disappointing
experience. Insolvency could result from inadequate system recovery techniques. insufficient market
feedback. Job discontent is prevalent. The largest branches typically exhibit the greatest fluctuations in
both morale and output. Employees in less profitable sites perceive the cutbacks as a threat. It is
possible for women to feel uneasy when they work among guys. victim of forces in politics, the justice
system, and society at large.

Opportunities

The creation of a women's banking area inside the branch is a concept that has the prospect of
significantly increasing the branch's client base. A potential market exists for cash management services
targeted at big and medium-sized businesses, when coupled to existing corporate banking connections.
HBL can effectively engage with businesspeople, listen to their concerns, and provide solutions using
immediate cash and financing thanks to the expanding government regulations on the business and
commerce sector. The Pakistani government is moving in the direction of information technology
advancement with some quite dramatic changes. HBL can advance technologically. Access to trade
operations in other markets may be gained by utilizing a vast global network that primarily focuses on
trade finance with Pakistan. Services like offshore and international financing for companies also need

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to be enhanced. Customer feedback on a range of products and accounts has helped the bank operate
much better, and the atmosphere is positive for more future projects. E-banking is a brand-new potential
that is flourishing abroad and might be available here if HBL takes the required actions to get it up.
Other technological developments, such as telebanking and internet banking, also present possibilities
for HBL to better serve its customers. Further decrease in intermediation costs feasible, with increasing
technology. HBL can enhance and develop its international operations thanks to its capable and
seasoned management team. Habib Bank Limited gives you the chance to take advantage of their
leasing expertise and methods.

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Threats

An element of the environment that hinders the business's ability to operate at a high level The
consolidation of the banking sector has increased competition. lack of knowledgeable and experienced
workers among lower-level officers and executives. policies from the government that are at odds with
the interests of the business and economic sectors, especially when it comes to the regional and political
circumstances that contribute to environmental uncertainty. global advancement in technology. Prudent
standards are met via government regulation of lending institutions, which is carefully enforced.
Foreign customers are losing trust in you because of the account freezing. confronting heightened
competition from foreign banks in the market. International banks are winning in the consumer finance
market. Moreover, the growth of private banking activities. Innovative and incredibly attractive
services offered to customers by global banks.

3.5. Business Model

Limited (HBL) is a Pakistani multinational bank with a diversified business model that generates
revenue from various sources. The bank's core business model revolves around providing a range
of financial products and services to individuals, businesses, and institutional clients. HBL's
business model can be categorized into the following key segments:

Branch Banking

Branch banking forms the backbone of HBL's operations, with a vast network of over 1,600
branches across Pakistan. These branches provide a wide range of retail banking services to
individuals, including deposit accounts, loans, credit cards, insurance, and wealth management
solutions.

Corporate & Investment Banking:

HBL caters to the financial needs of large corporations and institutional investors through its
corporate and investment banking division. This segment offers a comprehensive suite of
services, including corporate finance, investment banking, treasury management, and trade
finance.

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SME & Agriculture Banking:

HBL recognizes the importance of the small and medium-sized enterprise (SME) sector and the
agricultural sector in Pakistan's economy. The bank's SME and agriculture banking segment
provides tailored financial solutions to these segments, supporting their growth and development.

Islamic Banking:

Adhering to Shariah principles, HBL offers a range of Islamic banking products and services to
cater to the needs of Muslim customers. This segment provides alternative financing options,
investment opportunities, and wealth management solutions that align with Islamic principles.

Transaction Banking:

HBL facilitates seamless financial transactions for businesses through its transaction banking
segment. This segment provides services such as cash management, trade finance, payments
solutions, and supply chain finance.

Digital Banking:

HBL is embracing digital technologies to enhance customer experience and expand its reach.
The bank's digital banking initiatives include mobile banking, online banking, and Konnect by
HBL, a branchless banking platform. HBL's business model generates revenue from various
sources, including:

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 Chapter 4: learning as a student intern
4.1. Duties
Account Opening Section

How To Open an Account

It's important to meet the bank's criteria while creating a checking or savings account. Brief
descriptions of these requirements follow.

Formal Application

Customer service will not open an account without the "Your account Opening Form" In order to
create a checking or savings account at a bank, a customer must first make a formal request to the
institution.

Specimen Signature

Once the banker is convinced of the customer's honesty, he will open the account.

Minimal Initial Deposit

A PLS a savings account may be opened with a deposit of only Rs. 1000, whereas a Current
Account requires a minimum of Rs. These amounts are also the lowest amounts that may be in a
Bank account at any one time.

Operating The Account

When a deposit is established at a Bank, the Banker's offers to the client.

Slip book payment.

To use it, you'll need a passbook and cheesebox.

Precaution in preparing the passbook.

 The Banker must use caution while putting together the passbook.
 Instead, it's up to the client to do so.
 Send the passbook to be used for recording transactions and be sure to check in on it often.

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  The accountant's signature on the entries is another detail he should check.
 The client should compare the entries to their own records.
 The customer's passbook should be sent in a sealed envelope to protect the account's
confidentiality.

Withdrawal

The Bank provides the checks that are used to make withdrawals. New chequebooks are sent out
only upon receipt of the request sheet that appears with the previous book.

Interest

The Bank will add interest to your account at the maximum legal rate for savings account deposits.
This pricing might change at any moment. Interest is calculated on a balance that is lowest of a
credit account as of the last day of each calendar month, and only whole multiples of ten rupees
are used in this calculation.

Every account is closed on the thirtieth of the month beginning on the thirtieth of the year. Each
account's balance is credited with interest accrued in accordance with the schedule.

Account Transfer

Transferring an account to another HBL location is free of charge. When a customer wishes to
switch banks, he fills out a transfer application and either brings or mails his passbook to the new
institution.

Closure of an Account

All that's needed is a letter or email requesting the change, and any outstanding checks should be
returned on the same day.

Secrecy

Each bank worker has a role to play in protecting customers' financial information.

Types of Bank Account

Saving Account

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Customers may put any leftover funds from daily bill payment into their savings accounts. To start
an account, you must deposit at least Rs. 1,000 in cash. A little bit of interest may be earned on the
account balance.

Current Account

Customers with current accounts write checks on a regular basis and are usually handled by
businesspeople. A minimum of 5000 rupees is required to operate it. As many checks as the account
holder needs to make withdrawals or make payments may be printed. No interest may accrue in
this account.

Joint Account

A joint account is one that is shared by two or more account holders.

Profit & Loss Account

Anyone with a deposit of Mr. 1000 or more may use this, whether they are an individual, a
company, or another entity. This account holder may profit from his investment or suffer a loss,
depending on market conditions. Therefore, each person participates equally in both a profit and a

Withdrawals of up to fifteen hundred rupees per month are permitted without prior notice, whereas
withdrawals of more than Rs. The system that manages this account earns no interest.

Fixed Deposit Account

This account receives a one-time deposit of a particular amount of money. The time frame that is
specified could range from three months to five years. A higher interest rate for a longer period is
made possible by the Bank. Certificates of deposit are given out by the Bank for the period and
amount chosen when the account was opened. In addition to allowing a loan to be secured by the
certificate and returning any extra profit, the bank will allow the account holder to withdraw their
funds prior to the deadline. The bank pays interest once a month, once every quarter, or once every
six months on the day of the account's maturity.

Sections at Branch

Deposit Section

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  Current and savings deposits are the two main categories. The part of the article of our
deposits contains a variety of forms.
 Form for a current account.
 Account opening paperwork for the bank.
 In a personal or confidential manner
 Application for a Business Account

Clearing Section

 Under the CLEARING SECTION, each bank is responsible for making and receiving
payments. Bank draughts written by customers are collected. Checks drawn on several
banks are cleared when their customers deposit them at their respective headquarters in the
city. The clearing house's primary roles are those of a receiver and payer. A clearing home
is defined as "a place where representative of all Bank gets out for the receipt and payment
of banknotes drawn on each other." When you are crossed checks involved, the Clearing
House service is almost always used.
 Clearance may be divided into two main categories.
 Internally clearing

Outward Clearing

The bank's clients' funds are dispersed to other banks in the form of cheques and other instruments.
The clearing house receives checks via the main branch in the area. At a certain time, the local
main branch will send out a delivery message instructing each branch on how to proceed with
outward clearance (or outward returns, as this instance may be).

 The checks have the account number of the payee/endorsee inscribed on the reverse.
 The deposit slips are kept in a different location than the instrument.
 The financial instruments are organized both by bank and by branch.
 Timetables are made.
 The clearing house statements serve as a logbook for all appointments. The amount of the
checks is written throughout the "sent" and to pay line.

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  Pay in slips is provided to C.D. when the outgoing clearance has been reconciled. A debit
transfer voucher is made when the books are balanced.
 The messenger receives the instrument and timetables from the central office.

Inward Clearing

 "Inward clearing" is the procedure of handling checks drawn on Bank that are issued by its
agents. Any checks and other instruments that represent Pakistani subsidiary banks that
other banks offer at the clearinghouse are included in the list of things that other banks
have submitted to the bank for payment.
 A clearing inward at the sketched branch. Scheduled instrument counts are double checked
as soon as they are received.
 All the individual instrument quantities are recorded and added together. If it comes from
the regional headquarters, it should be the same as the amount shown on the schedule.
 If everything is in order, the funds will be released to the appropriate accounts.

Types of cheque collected by the clearing section.

Transfer Cheque

The HBL branches that accept and cash these checks are one and the same. So, Mr. Ali, a client at
HBL's Town branch, writes a check to Mr. Hussain, also a customer at HBL's Town branch.

Transfer Delivery Cheque

When two branches of the same bank in the same municipality gather and deposit an identical set
of checks. For example, one individual draughts a check on N.B.P. main office, Lahore, in favor
of an individual who has an account at N.B.P. Faisal Town.

Clearing Cheque

If both the payee/endorsee and the cheque's drawer have accounts at separate banks, the collecting
bank may verify the transaction in one of many ways.

 If it sends a representative with a stack of checks to each of the paying banks, it may collect
the money in person. Not really the right time for it.

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  The Bank has an account alongside the Bank that will be making the payments.

Functions of Clearing Section

 Clearing checks and other forms of transfer payment from branch customers and
arranging for their pickup.
 Gives collection checks placed on the branch and arranges for their payment with other
H.B.L. branches or other members of the local clearing house.
 To collect funds from N.B.P. departments not represented at a neighborhood clearing
house that have checks drawn on citizens of the local clearance house sent for
collection.

Procedure For Clearance of Cheque

Customers are given payment stubs. When making an in-slip deposit, the consumer completes
the pay in slip and passes it over to the teller with the instrument being deposited.

Remittance Section

Money sent from one country to another is called a remittance. There are two basic types.

In Part Two, Money Sent Back Home

Inland Remittance

The term "inland remittance" refers to a wire transfer of funds that is destined for a location
inside the nation. There are many ways to categories remittances received inside a country: - I:
locally.

Within Locality

An outside location is defined as a branch located outside of Lahore that is required to transmit
draughts to any other branch located inside the same city. For example, all draughts submitted
from the HBL Main Branch in Lahore are received by the HBL Zafar town branch in Lahore.

Outside Locality

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One important category of inland transfers is outside location, or the exchange of money obtained
from outside the city. For example, any draught will be forwarded to the Lahore Branch by HBL's
Lahore Main Branch.

Accounts Section

All businesses must deal with financial issues. Because the funds in a bank are the property of the
depositors, the bank must keep meticulous records of all financial transactions.

Also, as banks are businesses whose major focus is on generating a profit, they keep meticulous
and well-organized records of all transactions.

The H.B.L. Accounts Department is responsible for maintaining up-to-date records and archiving
relevant accounting information.

The Bank's branches are where routine transactions, and the handling of customers' funds take
place. Because of the critical need to keep accurate financial records, banks place a premium on
their accounting departments.

Account Terms

The accounting department meticulously keeps track of all financial data, and the following are
some definitions of commonly used accounting words.

Account

Accounts are records that keep track of monetary dealings between a certain person or group of
people.

Vouchers

Vouchers are pieces of paper that document financial transactions.

General Ledger

Main chequebook is a book, where many accounts of different sort are stored. The pages of this
bent book are separated into many narratives.

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Subsidiary Ledger

In cases when a single main head contains many sub-heads, the sub-head leaders are the ones who
remain in place. The primary ledger serves as the source for these supplementary books.

Books & Stationary

 These books and supplies are used in the accounting division.

 General journal and cash book

 Document Exchange

 Bookkeeping register received.

 Receipt book payment

 Sheets to supplement

 Variable Vouchers

Functions Of the Account Section

Throughout the course of the day, the branch processes many checks for cash payments via
transfer, birth, and confirming cheques behind the counter. Clients also establish new accounts and
deposit funds into them. New vouchers are often processed at the branch by transferring funds
from one account to another.

To ensure that all transactions made by the branch during the day have been properly documented,
are complete, and are recorded in suitable books, the accounts department does this recording daily
and maintains it.

The account section's key responsibilities include the following.

Balancing & Maintaining of Books

Transactions have been correctly recorded and there are no inconsistencies in the vouchers when
the cash book is balanced.

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  Voucher preparation.
 Getting ready for JRC.
 Making a synopsis.
 Sum amount in summary agrees with total in transfer book at JRC branch.

Preparation of Statements

The Central Office relies on regular reports from the Branches to evaluate operational
effectiveness. With the use of these reports, corporations can see how each of its divisions is doing
and adjust their strategies accordingly.

4.2. My Experience at HBL

Even though I had outstanding theoretical knowledge, the fact is that my understanding of banking
in practice was radically different than my knowledge of the topic in the Habib Bank Limited. But
by Allah's mercy, I figured out how each section of the bank worked. My greatest takeaway is an
awareness of the variety in official attitudes and demeanor. In addition, study the additional HBL
administrative tasks below. As an intern at Habib Bank Limited (HBL), I gain valuable hands-on
experience in the banking industry and exposure to a wide range of financial products and services.
I got the opportunity to work on real-world projects, interact with customers, and learn from
experienced professionals.

Customer Support Services

I worked in the account opening division for 2 weeks. Because of the low level of education in the
community where I completed my internship, anytime someone applied to open an account, the
manager would direct him to me. Then I assist that client and fill out the account opening form
along with all other necessary legal requirements. I’ll also communicate with the clients and tell
them about the benefits of opening an account at HBL.

HBL Prestige Program

During the 3rd and 4th week of my internship I was assigned to the HBL Prestige program. This
program is for their elite customers who can maintain the balance of 5 million. Account holders of

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 HBL Prestige can conveniently banking and other benefits like free meeting lounge, café and Hi-
tea. HBL Platinum card holders can get access to the international airport lounge.

Branch Operations

5th and 6th week of my internship I was dealing with the branch operations which includes file
handling, record keeping through excel and did Call back confirmations. CBC is about calling the
customer about the confirmation of payment. According to the guidelines by state bank of Pakistan,
its compulsory for a bank to confirm from the customer about the payment if amount exceeds 5
lacs.

Tasks and responsibilities:

 Assisting customers with account opening, deposits, withdrawals, and other transactions
 Processing loan applications and other customer requests
 Providing customer service and resolving customer issues
 Conducting research and preparing reports on financial topics
 Participating in marketing and sales campaigns.

In addition to these specific tasks, I also develop my general skills and knowledge, such as:

 Communication and interpersonal skills

 Problem-solving and decision-making skills
 Teamwork and collaboration skills
 Mindfulness and accuracy.
 Computer literacy and proficiency in Microsoft Office Suite

Overall, interning at Habib Bank Limited can be a rewarding and enriching experience that can
help me launch my career in the banking industry.

4.3. Problem encountered.

It is the management's responsibility to work toward reducing employee job insecurity. Newly
hired staff members and interns should begin a training programmed. The staff should have access
to transportation. It is imperative that the wait time over the helpline be addressed. The best way

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to reduce the burden is to increase staff numbers. The bank should reduce its high service fees
because they are out of line with those of other banks. Surveys of client satisfaction levels must be
carried out, and every employee in this department should be eager to receive feedback whenever
it is available. Another way to prevent consumer unhappiness is to provide value-added features
that give a competitive edge. Maintaining a positive relationship with customers requires prompt
responses to their questions. Employees should receive appropriate training in client handling. One
approach that would yield satisfactory outcomes is to try coaching clinics and training workshops.

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 Annexure.

Week 1:

Day 1-2: Company Induction

Introduction to HBL's history, values, and organizational structure.
Understanding the banking industry and HBL's role in it.
Introduction to the team and key departments.
Day 3-4: Basic Banking Operations
Overview of various banking functions, including deposits, withdrawals, and account
management.
Familiarization with the core banking system used by HBL.
Day 5-6: Customer Service Training
Training on effective communication and customer interaction.
Introduction to HBL's customer service policies and standards.

Week 2:

Day 1-2: Project Orientation

Understanding the objectives and scope of the market research project.
Reviewing relevant literature on banking market trends.
Day 3-4: Data Collection
Learning and implementing data collection techniques.
Conducting surveys and interviews with customers.
Day 5-6: Data Analysis
Introduction to data analysis tools.
Analyzing collected data and preparing initial findings.

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Week 3:

Day 1-2: Interpretation of Results

Collaborating with mentors to interpret research findings.
Identifying key trends and patterns.
Day 3-4: Drafting the Report
Structuring the market research report.
Incorporating data analysis results and recommendations.
Day 5-6: Report Review and Feedback
Reviewing the draft report with mentors.
Incorporating feedback for finalization.

Week 4:

Day 1-2: Project Briefing

Understanding the scope and goals of the digital banking project.
Reviewing HBL's current digital banking infrastructure.
Day 3-4: Research and Planning
Exploring best practices in digital banking.
Outlining the steps for implementation.
Day 5-6: Proposal Preparation
Developing a proposal for digital banking implementation.
Seeking feedback from the team.

Week 5:

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Day 1-2: Implementation Kickoff
Initiating the implementation of digital banking features.
Collaborating with the IT department for technical aspects.
Day 3-4: Testing and Quality Assurance
Conducting thorough testing of the implemented features.
Addressing any issues or bugs identified during testing.
Day 5-6: Finalizing Digital Banking Implementation
Making necessary adjustments based on testing feedback.
Presenting the final digital banking features.

Week 6: Project Presentation and Conclusion

Day 1-2: Final Project Presentation
Presenting both market research and digital banking projects to the team.
Soliciting feedback and addressing questions.
Day 3-4: Documentation and Reporting
Documenting the entire internship experience.
Preparing a comprehensive report including project summaries, learning outcomes, and
recommendations.
Day 5-6: Conclusion and Future Recommendations
Reflecting on the internship experience.
Providing recommendations for

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