WARRANTY

CERTIFICATE
CUSTOMER DETAILS :-
CUSTOMER NAME :

STATE :

CITY :

CONTACT NO.

EMAIL ID :

PRODUCT DETAILS :-
TOPCOAT :

QTY IN LTR :

BASECOAT :

QTY IN LTR :

DEALER/CONTRACTOR DETAILS :-
DEALER NAME :

CONTRACTOR NAME :

CONTRACTOR NO.

WARRANTY DETAILS :-
PRODUCT WARRANTY (Yrs) :

WARRANTY CODE :

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KANSAI NEROLAC PAINTS LTD. offers (7) Seven Year of performance warranty on NEROLAC
EXCEL MICA MARBLE STRETCH & SHEEN/MICA MARBLE from date of purchase
(‘Commencement Date’). This Warranty is valid only for customers who has completed
the warranty registration with the Company.

APPLICATION PROCESS & SCOPE

1) APPLICATION
a) Nerolac Excel Mica marble stretch & sheen/Mica marble has been used on
exterior masonry wall surfaces only.
b) Application:

FRESH PAINTING:
• 1 coat of Nerolac Exterior Primer/ Nerolac Economy Exterior Primer / Nerolac
Suraksha Primer (100% dilution) + 2 coats of topcoat used on sites with recommended
dilution mentioned on PDS.
• 1 coat of Nerolac Excel Alkali Primer (100% dilution) + 2 coats of topcoat used on sites
with recommended dilution mentioned on PDS.
• 1 coat of Nerolac Perma Nodamp with (30% Dilution) + 2nd coat of Nerolac Perma
Nodamp without Dilution + 2 coats of topcoat used on sites with recommended
dilution mentioned on PDS.
• 1 coat of Nerolac Perma Damp Protect Exterior with (30% Dilution) + 2nd coat of
Nerolac Prama Damp Protect Exterior without Dilution + 2 coats of topcoat used on
sites with recommended dilution mentioned on PDS.

REPAINTING:
• 1 coat of Nerolac Exterior Primer/ Nerolac Economy Exterior Primer / Nerolac
Suraksha Primer (100% dilution) + 2 coats of topcoat used on sites with recommended
dilution mentioned on PDS.
• 1 coat of Nerolac Excel Alkali Primer/ (100% dilution) + 2 coats of topcoat used on
sites with recommended dilution mentioned on PDS.
• 1 coat of Nerolac Perma Nodamp with (without Dilution) + 2 coats of topcoat used
on sites with recommended dilution mentioned on PDS.
• 1 coat of Nerolac Perma Damp Protect Exterior with (without Dilution) + 2 coats of
topcoat used on sites with recommended dilution mentioned on PDS.
c) All elements of surface preparation prior to application and application work have been
done in accordance with the instructions provided for Nerolac Excel Mica marble stretch
& sheen/ Excel Mica marble stretch & sheen/Mica marble in product data sheet as
made available on Company website www.nerolac.com
d) The customer has used the entire paint system recommended by the company.
Final coverage obtained should be between 12 – 13.9 sq. mtr./ L /coat.
e) This warranty is applicable only for sites where the quantity of Nerolac Excel
Mica marble stretch & sheen/ Mica marble usage exceeds 60 L.

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f) The Company will provide replacement of paint only, as may be necessary to set right
the Paint Failure [defined in Para 5(3)] in the affected portion only, in accordance with
liability as indicated in section 3.

g) This warranty shall be for a period of seven (7) years on all performance parameters
for Nerolac Excel Mica marble stretch & sheen/Mica marble except Algal and/or
Fungal growth, for which it will be for a period of Five (5) years from the
Commencement Date.

REGISTRATION:

The warranty is valid only upon the customer’s registration with the Company:

TO REGISTER WARRANTY
1) Visit www.nerolac.com click on warranty registration tab.
2) Submit Personal details ,Purchase details and others as maybe required.
3) Submit Dealer GST invoice & completed site photograph.
4) Post shared document validation warranty certificate will be shared on
Customers email id

REDUCING LIABILITY
1) The company’s liability will reduce over the warranty period according
to the following scale.

Time period Liability % of replacement cost

Within the first 12 months after commencement date 100%
From month 13 to month 24 after commencement date 84%
From month 25 to month 36 after commencement date 68%
From month 37 to month 48 after commencement date 52%
From month 49 to month 60 after commencement date 36%
From month 61 to month 72 after commencement date 20%
From month 73 to month 84 after commencement date 10%

2) The replacement cost shall be the cost of the paint Nerolac Excel Mica marble stretch &
sheen/Mica marble only as required to set right the area of paint failure only, at the
time of lodgment of claim. The Customer will be liable for the balance costs including
labour costs, which will not company’s obligations or liability, as indicated above.

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3) If Customer has opted services through KNP (Painting services) than Company will be
liable for the replacement cost of only paint and labour required to set right the area
of paint failure only, at the time of the lodgment of claim, The labour rate will be
determined by the Company, and it will be a reflection of the current prevailing
market labour rates and the same will not be disputed by the customer, at any point
of time. The labour rate may be determined on the basis of a per sq.ft. rate or on a
daily wage rate. The Customer will be liable for the balance costs, which are not
Company's obligations or liabilty, as indicated above.

4) The Company shall not be held liable for any indirect or consequential loss or damages
to the customer.

CLAIMS AND REPAIRS

a) The Customer shall within 30 days of discovering any defect, damage or failure
which gives rise to a claim, promptly inform the Company and shall provide full
details there of (Unique warranty code given at the time of registration & original
purchase details)
b) The Company reserves the right to carry out inspections of the claim(s), and
perform any tests in respect thereof, either by itself and/or through its
authorized representatives or by means of any person nominated by it, for
finding if the claim is arising out of any defect, damage or failure in Nerolac
Excel Mica marble stretch & sheen/Mica marble. Prior to such inspection or
testing, the Customer shall not be entitled to perform any repairs to or remove
or tamper with any part of the paint, Nerolac Excel Mica marble stretch &
sheen/Mica marble and if any such re paint is done by the Customer on its
own then this Warranty will be considered void.

c) On basis of the results of the inspection, if it is concluded that the claim has
arisen out of the defect, damage or failure of the Nerolac Excel Mica marble
stretch & sheen/Mica marble, the Company shall use its best endeavors to
ensure that the paint required for repairs is made available as soon as possible,
however the company shall not be held liable for any delay in this respect.

d) The Company in its sole discretion shall be entitled to control/monitor re-painting,

which is to be carried out in accordance with all its specifications and instructions.
e) The claim shall be read with the ‘Liability’ clause hereinabove

f) While raising a claim email should be sent on compaints@nerolac.com mentioning

warranty code in subject line.
g) For warranty related query & claim, Customer can contact the Company on email id,
Compaints@nerolac.com or contact on the toll-free number 18002092092.

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TERMS & CONDITIONS:

1) This warranty is confined to the first Customer of the product only and is
not transferable.
2) Subject to the other terms and conditions of this warranty, the company personnel
shall inspect the defects and subject to a satisfactory pre-inspection and assertion
of the defect found to be totally on account of ’Paint Failure’ only, shall corrective
action be taken.
3) Paint Failure is failure as a result of manufacturing defect resulting in [a] film integrity,
flaking and peeling of the paint caused by one coat of Nerolac Excel Mica marble
stretch & sheen/Mica marble coming off from another or the paint, [b] shade fading
or [c] growth of fungus/algae (at least spread over a minimum area of 1 sq. mtr.).

However, Paint Failure will not in any way cover defects arising out of factors that are
out of the control of the Company, which includes but is not restricted to:
a) Intermittent dripping of water due to proximity of vegetation or air-conditioning
units or any other sources of water leakage like plant pots.
b) Water penetration due to capillary rise from the ground level, including water
leakage, seeping and continuous dampness of the surface.
c) Growth of algae or fungus on surfaces other than masonry walls.
d) Failure on account of structural defects, moss and other vegetative
growth, water leakage and seepage within the structure, continuous
dampness of the surface, corrosion caused due to use of bleaching chemicals
and corrosive material, staining due to plant pots, spitting, bird droppings etc.
e) Improper surface preparation.
f) Surface with contaminants and not dry.
g) Force majeure and other natural calamities such as fire, accidents,
earthquakes, floods, cyclones and other unusual phenomenon.
h) Vandalism.
i) Abuse or Negligence by the customer.
j) Normal wear and tear due to ageing resulting in reduction in the paint film
thickness.
k) Negligence/Failure of the Contractor/Painter in following instructions and
application procedure.

4) This warranty is a limited warranty and applicable on selected shades only. For more
information, please contact the dealer / company sales representative.
5) Should any claim be entertained during the warranty period and settled, the same shall
not be looked upon as a renewal of a fresh warranty.
6) All disputes regarding the warranty or otherwise are subject exclusively to the
jurisdiction of the Mumbai courts.

7) This warranty is exercisable by the Customer only on production of the original copy of
the duly filled, signed and stamped warranty form.

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 WARRANTY BREAKUP:

Top Coat Undercoat Performance Anti Algal Waterproofing*

warranty
No damp +, No damp 7 5 8
Excel Mica
marble stretch damp protek exterior 7 5 5
& sheen/Mica
Alkali primer, Exterior primer,
Marble 7 4 -
Economy Primer, Suraksha Primer

For Eg. If the customer has used Excel Mica marble stretch & sheen with no damp +,
customer will get 8 years of paint performance warranty (Colour retention & film integrity),
5 years of anti-algal warranty & Waterproofing 8 years warranty.

*Waterproofing warranty is applicable only when Nerolac recommended waterproofing

basecoat has been applied as per recommended application process. The waterproofing
warranty certificate will be provided separately.

DISCLAIMER: Except as set forth in this entire warranty, the Company makes no warranties,
express or implied, with respect to the product, other than stated herein and under no
circumstances shall be responsible for any incidental or consequential damages of any
kind or nature.

Signature of Customer Signature of Painter/Contractor Signature of Co. Representative

Date: Date: Date: