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Our support team answers the following questions nearly every day
We thought they could be useful for you too
• Do you keep a copy of my processed files?
Absolutely not. Your files are only yours. While your files are in our servers, they are strictly secured
and no one can access them. We just keep them for a maximum of 2 hours so you can download
them. Right after, they are completely removed forever from our servers. You can also delete the
document by yourself at the end of each conversion. We won’t check, copy or analyze your files in
any way.
• Are company files safe with your service?
• What are your system requirements?
• Why did I not receive the confirmation of my email address?
• How can I upload my files?
• Can I convert my scanned PDFs to an editable document?
• Why does my conversion take so long?
• Can I work from the cloud?
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