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Cns Tast GD 4.1

The ONR Guide outlines the procurement and intelligent customer capability necessary for dutyholders in the nuclear sector to ensure compliance with security regulations. It provides guidance for ONR inspectors on assessing supply chain management and procurement activities related to nuclear security, emphasizing the importance of effective commercial strategies and security specifications. The document serves as a framework for dutyholders to maintain an intelligent customer capability and ensure that their procurement processes meet regulatory expectations.

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0% found this document useful (0 votes)
31 views15 pages

Cns Tast GD 4.1

The ONR Guide outlines the procurement and intelligent customer capability necessary for dutyholders in the nuclear sector to ensure compliance with security regulations. It provides guidance for ONR inspectors on assessing supply chain management and procurement activities related to nuclear security, emphasizing the importance of effective commercial strategies and security specifications. The document serves as a framework for dutyholders to maintain an intelligent customer capability and ensure that their procurement processes meet regulatory expectations.

Uploaded by

seawrio1
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Title of document

OFFICIAL
1

ONR GUIDE

PROCUREMENT AND INTELLIGENT CUSTOMER CAPABILITY

Document Type: Nuclear Security Technical Assessment Guide

Unique Document ID and


CNS-TAST-GD-4.1 Revision 1
Revision No:

Date Issued: March 2020 Review Date: March 2024

Approved by: Matt Sims Professional Lead

Record Reference: TRIM Folder 4.4.2.23373. (2019/135622)


Revision commentary: Fit For Purpose Review of Rev 0

TABLE OF CONTENTS

1. INTRODUCTION ............................................................................................................... 2
2. PURPOSE AND SCOPE ................................................................................................... 2
3. RELATIONSHIP TO RELEVANT LEGISLATION ............................................................... 2
4. RELATIONSHIP TO IAEA DOCUMENTATION AND GUIDANCE ..................................... 2
5. RELATIONSHIP TO NATIONAL POLICY DOCUMENTS .................................................. 3
6. ADVICE TO INSPECTORS ............................................................................................... 3
7. PRINCIPLES AND EXPECTATIONS ................................................................................. 4
8. ESTABLISH AN EFFECTIVE COMMERCIAL AND SUPPLY CHAIN STRATEGY TO
ENABLE DELIVERY OF SUCCESSFUL REQUIREMENTS .............................................. 5
9. EFFECTIVE PROCUREMENT CYCLE – SECURITY SPECIFICATION ............................ 6
10. EFFECTIVE PROCUREMENT CYCLE – DEVIATIONS FROM SPECIFIED
REQUIREMENTS .............................................................................................................. 8
11. EFFECTIVE PROCUREMENT CYCLE – COUNTERFEIT FRAUDULENT AND SUSPECT
ITEMS (CFSI) .................................................................................................................... 9
12. EFFECTIVE PROCUREMENT CYCLE – SUPPLY CHAIN OPERATIONAL
EXPERIENCE (OPEX) .................................................................................................... 11
13. MAINTAINING AN INTELLIGENT CUSTOMER CAPABILITY ......................................... 12
14. REFERENCES ................................................................................................................ 14
15. GLOSSARY AND ABBREVIATIONS ............................................................................... 15

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© Office for Nuclear Regulation, 2020
If you wish to reuse this information visit www.onr.org.uk/copyright for details.
Published 03/20

Template Ref: ONR-DOC-TEMP-002 Revision 3 Page 1 of 15


Office for Nuclear Regulation

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1. INTRODUCTION

1.1 The Office for Nuclear Regulation (ONR) has established a set of Security Assessment
Principles (SyAPs) (Reference 1). This document contains Fundamental Security
Principles (FSyPs) that dutyholders must demonstrate have been fully taken into
account in developing their security arrangements to meet relevant legal obligations.
The security regime for meeting these principles is described in security plans
prepared by the dutyholders, which are approved by ONR under the Nuclear Industries
Security Regulations (NISR) 2003 (Reference 2).

1.2 The term ‘security plan’ is used to cover all dutyholder submissions such as nuclear
site security plans, temporary security plans and transport security statements. NISR
Regulation 22 dutyholders may also use the SyAPs as the basis for Cyber Security
and Information Assurance (CS&IA) documentation that helps them demonstrate
ongoing legal compliance for the protection of Sensitive Nuclear Information (SNI). The
SyAPs are supported by a suite of guides to assist ONR inspectors in their
assessment and inspection work, and in making regulatory judgements and decisions.
This Technical Assessment Guidance (TAG) is such a guide.

2. PURPOSE AND SCOPE

2.1 This TAG contains guidance to advise and inform ONR inspectors in exercising their
regulatory judgment during assessment activities relating to a dutyholder’s supply
chain management arrangements. It aims to provide general advice and guidance to
ONR inspectors on how this aspect of security should be assessed. It does not set out
how ONR regulates the dutyholder’s arrangements. It does not prescribe the detail,
targets or methodologies for dutyholders to follow in demonstrating they have
addressed the SyAPs. It is the dutyholder’s responsibility to determine and describe
this detail and for ONR to assess whether the arrangements are adequate.

3. RELATIONSHIP TO RELEVANT LEGISLATION

3.1 The term ‘dutyholder’ mentioned throughout this guide is used to define ‘responsible
persons’ on civil nuclear licensed sites and other nuclear premises subject to security
regulation, a ‘developer’ carrying out work on a nuclear construction site and approved
carriers, as defined in NISR. It is also used to refer to those holding SNI.

3.2 NISR defines a ‘nuclear premises’ and requires ‘the responsible person’ as defined to
have an approved security plan in accordance with Regulation 4. It further defines
approved carriers and requires them to have an approved Transport Security
Statement in accordance with Regulation 16. Persons to whom Regulation 22 applies
are required to protect SNI. ONR considers supply chain management to be an
important component of a dutyholder’s arrangements in demonstrating compliance
with relevant legislation.

4. RELATIONSHIP TO IAEA DOCUMENTATION AND GUIDANCE

4.1 The essential elements of a national nuclear security regime are set out in the
Convention on the Physical Protection of Nuclear Material (CPPNM) (Reference 3) and
the IAEA Nuclear Security Fundamentals (Reference 4). Further guidance is available
within IAEA Technical Guidance and Implementing Guides.

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4.2 Fundamental Principle J of the CPPNM refers to quality assurance and states that ‘a
quality assurance policy and quality assurance programmes should be established and
implemented with a view to providing confidence that specified requirements for all
activities important to physical protection are satisfied’. The importance of issues
relating to assurance activities are also recognised in the Nuclear Security
Fundamentals, specifically:

 Essential Element 12: Sustaining a Nuclear Security Regime – 3.12

h) Routinely performing assurance activities to identify and address issues


and factors that may affect the capacity to provide adequate nuclear
security including cyber security at all times.

4.3 A more detailed description of the elements is provided in Recommendations level


guidance, specifically Nuclear Security Series (NSS) 13, Recommendations on
Physical Protection of Nuclear Material and Nuclear Facilities (INFCIRC/225/Revision
5) (Reference 5).

5. RELATIONSHIP TO NATIONAL POLICY DOCUMENTS

5.1 The SyAPs provide ONR inspectors with a framework for making consistent regulatory
judgements on the effectiveness of a dutyholder’s security arrangements. This TAG
provides guidance to ONR inspectors when assessing a dutyholder’s submission
demonstrating they have effective processes in place to achieve SyDP 4.1 –
Procurement and Intelligent Customer Capability, in support of FSyP 4 – Nuclear
Supply Chain Management. The TAG is consistent with other TAGs and associated
guidance and policy documentation.

5.2 The HMG Security Policy Framework (SPF) (Reference 6) describes the Cabinet
Secretary’s expectations of how HMG organisations and third parties handling HMG
information and other assets will apply protective security to ensure HMG can function
effectively, efficiently and securely. The security outcomes and requirements detailed
in the SPF have been incorporated within the SyAPs. This ensures that dutyholders
are presented with a coherent set of expectations for the protection of nuclear
premises, SNI and the employment of appropriate personnel security controls both on
and off nuclear premises.

5.3 The Classification Policy (Reference 7) indicates those categories of SNI, which
require protection and the level of security classification to be applied.

6. ADVICE TO INSPECTORS

6.1 This TAG informs regulatory assessment of Supply Chain Management (SCM)
arrangements and procurement activities for nuclear security related items or services.
It establishes ONR’s expectations of the purchaser, as the organisation at the top of
the Supply Chain. It considers the procurement of items or services in support of
construction, manufacture, repair, replacement, modification of plant and equipment.

6.2 The level of ONR scrutiny is dependent on the security significance of the items or
services being procured. This scrutiny might include confirmation of the adequacy of
the supplier’s quality management arrangements and/or be part of the manufacturing

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or construction inspection activities identified via the supplier’s quality planning


arrangements.

Regulatory Expectations

6.3 The regulatory expectation is that dutyholders will describe in the security plan how
they successfully procure items or services for nuclear security and maintain an
intelligent customer capability to support their nuclear supply chain management
arrangements.

FSyP 4 - Nuclear Supply Procurement and Intelligent


SyDP 4.1
Chain Management Customer Capability

Dutyholders should maintain an ‘Intelligent Customer’ capability for all work carried
out on their behalf by suppliers that may impact upon nuclear security.

6.4 In delivering this principle, dutyholders (or purchaser on their behalf) should:

 maintain the capability to recognise work of nuclear security significance to


ensure it is subject to appropriate procurement procedures;

 utilise an effective procurement cycle for work with nuclear security


significance including the use of Operational Requirements or an equivalent
robust methodology;

 establish an effective commercial strategy to enable delivery of the security


plan;

 maintain an intelligent customer capability for all work carried out on its
behalf by suppliers that may impact upon nuclear security;

 develop appropriate specifications, with appropriate stakeholder input, to


support the procurement of items or services (including those relating to
cyber security or information assurance) of nuclear security significance;

 ensure appropriate arrangements are in place for all contracts involving


security classified information or equipment including that considered SNI in
accordance with FSyP 7 and its associated delivery principles; and,

 where the work involves SNI, Issue a Security Aspects Letter, or equivalent,
detailing how information should be appropriately security classified and
protected.

7. PRINCIPLES AND EXPECTATIONS

7.1 ONR’s expectations for the principles to be applied to the procurement of goods and
services with nuclear security significance is summarised in Diagram 1 below.

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Diagram 1

7.2 The dutyholder should also ensure that suppliers protect all tender documentation,
specifications and operational requirements in accordance with their security
classification.

8. ESTABLISH AN EFFECTIVE COMMERCIAL AND SUPPLY CHAIN STRATEGY TO


ENABLE DELIVERY OF SUCCESSFUL REQUIREMENTS

8.1 The purchaser’s commercial and/or Supply Chain strategy will influence all
arrangements associated with the procurement of nuclear security related items or
services. An effective strategy, deployed through the organisation’s business planning
process should enable delivery of security plan.

8.2 The purchaser should ensure their commercial and/or Supply Chain strategy
addresses current and future security plan provisions over the lifetime of the facility,
including decommissioning. Arrangements should be regularly reviewed as they could
be effected by various factors including, for example:

 parent body organisation ownership; aggregation of contracts across


multiple dutyholders or organisations under parent group ownership,
performance

 changes in the Supply Chain; mergers, acquisitions, insolvency, capability


and performance

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 security of supply; business continuity, strategic/critical suppliers,


globalisation of Supply Chains

 make/buy policy; outsourcing and in-house capability or supply

 drive to improve efficiency and competitiveness while enhancing quality and


security performance

8.3 The purchaser’s commercial and/or Supply Chain strategy, policy and arrangements
should be appropriately resourced and include measures to mitigate the risks of any
problems in the Supply Chain adversely affecting the security plan. These
arrangements should be subject to routine review as part of the organisation’s
business planning processes to ensure they remain effective and are proportionate to
mitigating identified risks.

Inspectors should consider:

 Has the purchaser developed a commercial and/or Supply Chain strategy to


address current and future security plan considerations?

 Does the purchaser have effective arrangements to manage their Supply


Chain including a clear strategy and/or policy, with roles and responsibilities
clearly defined?

 Does the purchaser have the organisational capabilities to manage supply


chain delivery?

 Does the purchaser regularly review their SCM arrangements to ensure they
continue to support delivery of the security plan?

 Has the Supply Chain strategy been developed using learning available from
within the organisation, Supply Chain, nuclear and wider industry?

 Does the strategy encourage collaborative working with the Supply Chain,
sharing common security aims, objectives and success criteria?

 Do the purchaser’s make/buy (i.e. outsourcing and in-house provision)


arrangements effectively consider current and future security plan needs as
part of the decision making criteria?

9. EFFECTIVE PROCUREMENT CYCLE – SECURITY SPECIFICATION

9.1 The dutyholder should issue security specifications that adequately describe the items
or services, enable delivery of the security plan/achieve operational requirements and
identify the required level of quality assurance.

9.2 Establishing an effective security specification is of key importance in the procurement


cycle. An ineffective specification will mean that any contractor in the Supply Chain will
find it difficult to deliver the purchaser’s requirements right first time, regardless of their
own capabilities and processes. The dutyholder should also have a process in place
to ensure that the supplier is reliable and can provide the equipment or service in an
acceptable timeframe.

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9.3 Given the importance of the security specification, it is essential that those writing them
are Suitably Qualified and Experienced (SQEP) to perform the task and their work is
subject to the appropriate levels of internal assurance, including verification, validation
and approval, commensurate with the security significance of the item or service being
procured. At the pre-contract stage, the purchaser should ensure that prospective
suppliers fully understand that the items or services being procured are important to
the delivery and maintenance of an effective nuclear security regime.

9.4 The specification should detail applicable design codes and standards that help to fully
describe the items or services to be procured together with other generic contractual
requirements. This combination of requirements should identify the appropriate levels
of quality assurance that are needed. These should include, where applicable,
assessment, audit, quality planning, quality control, inspection, surveillance, testing,
and release or handover of items, and should fully detail the records package to be
supplied with the item or service.

9.5 For items or services which are the principal means of ensuring nuclear security,
additional assurance and inspection arrangements may be required, which go beyond
basic compliance with established design codes and standards. ONR may wish to
assess the technical specification used as the basis for procurement before the
process starts, so it is assured that relevant outcomes will be achieved.

9.6 Throughout the design process, the purchaser should conduct appropriate assurance
activity to confirm the design meets their requirements, together with applicable codes
or standards, and they will continue to deliver the approved security plan in line with
regulatory expectations.

9.7 Where a contractor prepares technical specifications for nuclear security significant
items or services on behalf of the purchaser, these should be reviewed by SQEP staff
from the purchaser’s organisation to confirm specifications properly reflect the design
intent, meet any design codes and standards, and enable delivery of the security plan.
This review should be carried out before contract placement.

9.8 On receipt of the purchase order, the supplier should carry out a review of the contract
documentation to ensure it can fulfil all the technical, procedural and commercial
requirements of the contract. For complex and high capital value security equipment,
discussions between the supplier (and sub-suppliers) and purchaser should normally
have covered these aspects prior to contract placement. The supplier should advise
the purchaser of any changes to its (or its sub-suppliers) ability to fulfil the contract as
such changes arise.

9.9 The purchaser should operate a change control process to ensure any changes to the
specification, design or contract are properly controlled and authorised, and the
implications for nuclear security and the manufacturing/delivery processes, including
changes to documentation (particularly process related - e.g. quality plans), are fully
considered prior to the implementation of the change. Where these changes affect the
security plan, they may require further assessment by ONR.

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Inspectors should consider:

 Do specifications reflect the design intent, design codes and standards, and
enable delivery of the security plan?

 Are specifications prepared by contractors reviewed by SQEP staff from the


purchaser’s organisation?

 Are appropriate levels of quality assurance applied to the procurement of


items or services significant to nuclear security?

 Do the purchaser’s specification and assurance arrangements address any


specific regulatory requirements?

 Do suppliers fully understand that the items or services being procured are a
means of ensuring and maintaining nuclear security, and, therefore, their
significance?

 Are variations to specification, design or contract properly conceived,


communicated, implemented and assessed for their nuclear security
implications and then authorised by SQEP purchaser’s staff?

 Do suppliers notify the purchaser of any proposed changes who then


properly assesses and authorises them?

 Are supplier documents (e.g. quality plans and manufacturing instructions)


re-approved before a change is implemented?

10. EFFECTIVE PROCUREMENT CYCLE – DEVIATIONS FROM SPECIFIED


REQUIREMENTS

10.1 The purchaser should ensure suppliers identify and categorise any deviations from
specified requirements with reference to their Design Authority (DA – as defined in
Security TAG 1.2) for assessment. Where any deviations are made the purchaser
should ensure these do not affect the proposed security outcome.

10.2 Non-conformances are unplanned deviations from the purchaser’s requirements and
can be identified in a number of ways including through inspection, audit or
surveillance. They can occur at any level within the Supply Chain. Deviations can be
associated with an item or service or be the result of the inadequate implementation of
the approved process.

10.3 The identification, reporting and resolution of deviations should not be seen as
negative, but as an indication that achieving the purchaser’s requirements is of prime
importance. The control of any deviation from the technical specification is
fundamental to the achievement of quality and therefore the integrity of the item.

10.4 All organisations within the Supply Chain should as part of their quality management
arrangements operate consistent arrangements, overseen by the purchaser, for the
categorisation and disposition of deviations.

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10.5 Dutyholders, and purchasers at each level of the Supply Chain should ensure their
suppliers have adequate arrangements for the identification, categorisation and
management of deviations for items or services. These should include obtaining the
approval of the purchaser, or dutyholder’s DA, for the deviation in the form of a
concession or procedure for re-work. Ultimately they should inform the dutyholder and
potentially ONR (via the dutyholder if this is the case) for deviations that are significant
to nuclear security.

10.6 Technical Queries (TQs) are slightly different to a non-conformance. For the former,
the supplier is asking seeking answers/approval to a question prior to doing the work,
while for the latter work has started and is either found to be outside the acceptance
criteria for the product, or the process has not been implemented as approved. TQs
are raised during the work planning stage and help inform or clarify the contract
requirements. Once the purchaser agrees to a TQ that requires a change in the design
or other process, the purchaser should track the modification using a formal change
control procedure agreed with the supplier if applicable. The purchaser’s arrangements
should ensure that both types of deviation from the originally specified requirements
are appropriately controlled, approved and documented.

10.7 An audit trail should be provided in work control documents for all approved deviations
as well as systematic overarching deviation tracking logs that show the status of each
deviation. Approved deviations should be incorporated in drawings to reflect ‘as built’
status to aid configuration control for future modifications.

Inspectors should consider:

 Are deviations identified, characterised and formally sanctioned by


competent persons with the appropriate delegated authority?

 Do suppliers bring all deviations of nuclear security significance to the


attention of the purchaser, dutyholder’s DA and, if appropriate ONR, via the
purchaser at the head of the Supply Chain?

 Is there a demonstrable audit trail for all approved deviations from the work
control document to logs showing the status of each deviation raised,
approved, rejected or reworked with links to required document changes?

11. EFFECTIVE PROCUREMENT CYCLE – COUNTERFEIT FRAUDULENT AND


SUSPECT ITEMS (CFSI)

11.1 The purchaser should have arrangements to mitigate the risks of Counterfeit,
Fraudulent and Suspect Items (CFSI) entering their Supply Chain.

11.2 There should be recognition throughout all levels of the Supply Chain that there are
parties who might wish to substitute CFSI for genuine items or services for commercial
gain or with malicious intent. All purchasers should be aware of the risks and hazards
of CFSI entering the nuclear industry Supply Chain and understand their role in
mitigating this risk.

11.3 The purchaser or supplier should deploy appropriate mitigating measures to prevent
CFSI impacting on their Supply Chain depending on the scale, complexity, any

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international involvement in and/or nuclear security application of their items or


services.

11.4 The following non-exhaustive list presents appropriate mitigation measures that should
be deployed as part of a purchaser/supplier’s management system, to defend against
CFSIs for high risk items or services:

 robust SCM and procurement process arrangements including effective


Supply Chain oversight and assurance, including inspection and testing

 competent staff involved in the acquisition processes from specification of


requirement through to inspection and receipt of items and services and
review of associated records

 material or component traceability back to source supplier, including


verification testing by third party specialist organisations for high risk items

 use of positive material identification and destructive testing methods during


product inspection, testing and receipt and as part of assurance sampling of
high risk proprietary items

 product samples of known precision and authenticity available for


comparison with purchased items

 training and awareness within purchasing organisation SCM teams (i.e.


Engineering, Procurement, Audit & Inspection), partners and suppliers. Staff
should be aware of the risks of CFSI and be trained in mitigation and
detection methods as appropriate

 processes and procedures to identify, investigate, record incidences of CFSI


and share lessons learnt

 benchmarking with other purchasers

 liaison with Trading Standards and security agencies

 requirements clearly defined in contract terms and conditions

 the effective management of non-conforming items to prevent their re-entry


into the Supply Chain as genuine items

11.5 The purchaser should have arrangements in place to quarantine a suspect item or
service. Further investigation will be required by the purchaser or supplier to confirm
the item as conforming, non-conforming, counterfeit or fraudulent.

11.6 Examples of counterfeit or fraudulent items or services should be shared within the
purchaser and/or the dutyholder organisation, Supply Chain and wider industry as
appropriate to support learning, prevent use and encourage remedial measures in
other impacted facilities, but only when the purchaser has conducted sufficient
investigation to confirm if the item is CFSI or not. ONR should be informed of all
examples of counterfeit or fraudulent items or services confirmed within the
purchaser’s Supply Chain that impact on high risk items or services or relate to
shortfalls in the purchaser’s SCM or procurement arrangements.

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Inspectors should consider:

 Does the purchaser have effective processes in place to prevent CFSI


entering their Supply Chain at any level?

 Is the purchaser employing positive material identification and effective


testing methods during its assurance arrangements, including sample testing
of proprietary high risk items?

 Are staff in the purchaser’s acquisition processes competent to perform their


role and aware of the risks of CFSI, and do they understand and comply with
the organisation’s mitigation methods?

 Does the purchaser have appropriate arrangements in place to quarantine,


investigate and disposition suspect items as conforming, non-conforming,
counterfeit or fraudulent?

 Has the purchaser established arrangements to raise awareness of CFSI


within their Supply Chain and are they encouraging the open reporting of
CFSI examples to maximise learning and mitigate risks?

 Can the purchaser provide examples where they have identified CFSI and
taken appropriate remedial measures including notifying ONR and the
sharing of learning through their Operational Experience (OPEX)
arrangements?

12. EFFECTIVE PROCUREMENT CYCLE – SUPPLY CHAIN OPERATIONAL


EXPERIENCE (OPEX)

12.1 The purchaser should have arrangements to capture and act on OPEX feedback from
its Supply Chain and SCM activities, sharing learning as appropriate within the
organisation, its Supply Chain and wider industry.

12.2 The purchaser should have effective OPEX processes that capture and act upon cross
discipline (e.g. engineering, commercial, quality, inspection and test, safety & security
etc.) SCM issues associated with the sub-standard procurement of high-risk items or
services from specification of requirements, sourcing of suppliers, oversight of delivery,
inspection, test and installation or use.

12.3 The purchaser should ensure relevant learning is captured and acted upon from their
Supply Chain, related to the provision of high risk items and services. This could
include incidences of CFSI in their Supply Chain tiers, sub-standard Supply Chain
performance issues that could affect the purchaser at the top of the Supply Chain and
factors that might influence future commercial and/or Supply Chain strategy.

12.4 The purchaser should recognise that key suppliers (such as those providing niche
products or construction contractors) in the nuclear industry could provide items or
services to multiple dutyholders and as such, sub-standard performance from a key
industry supplier could affect the nuclear security related activities of multiple
dutyholders.

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12.5 The purchaser’s OPEX processes should enable the wider sharing of relevant Supply
Chain and SCM experience with other dutyholders and wider industry as appropriate.
Arrangements should be in place to evaluate OPEX shared by other dutyholders, and
wider related industry, in case it has implications for the purchaser’s organisation and
management system arrangements.

12.6 ONR should be informed of confirmed instances of sub-standard Supply Chain


performance in the provision of high-risk items or services, particularly where the
supplier is likely to form part of the Supply Chains of other or future dutyholders.

Inspectors should consider

 Is the purchaser’s OPEX process established, capturing and acting upon


sub-standard performance issues associated with their SCM arrangements?

 Is the purchaser’s OPEX process capturing and acting upon issues


occurring within their different Supply Chain tiers?

 Are OPEX arrangements generating improvements in the purchaser’s SCM


arrangements and influencing commercial and/or Supply Chain strategy?

 Does the purchaser evaluate relevant learning from other dutyholders,


purchasers and supplier organisations, nationally and internationally as
appropriate?

 Does the purchaser share learning with its Supply Chain and wider industry
as appropriate?

13. MAINTAINING AN INTELLIGENT CUSTOMER CAPABILITY

13.1 The concept of intelligent customer (IC) for safety is defined by the IAEA as follows:

‘As an intelligent customer, in the context of nuclear safety, the management of


the facility should know what is required, should fully understand the need for a
contractor's services, should specify requirements, should supervise the work
and should technically review the output before, during and after implementation.
The concept of intelligent customer relates to the attributes of an organisation
rather than the capabilities of individual post holders’.

This equally applies to nuclear security and a dutyholder’s intelligent customer


capability for security will be a subset of its core capability.

13.2 Primary responsibility for the security of a nuclear premise rests with the dutyholder
who should be able to demonstrate sufficient knowledge of the plant design and
security plan for all plant and operations on their site. The dutyholder must be in
control of activities on its site, understand the hazards associated with its activities and
how to control them, and have sufficient SQEP resource within its organisation to act
as an ‘Intelligent Customer’ for any work it commissions externally.

13.3 In the context of effective SCM the dutyholder should maintain an ‘Intelligent
Customer’ capability to know what is needed, to fully understand the need for a
contractor’s services, at any level of the Supply Chain, specify requirements, supervise
work and technically review the output before, during and after implementation.

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13.4 ONR’s regulatory expectations of a dutyholder’s arrangements for the use of


contractors, for retaining control of nuclear security and for discharging its other duties
are summarised as follows. The dutyholder should:

 have sufficient SQEP in-house staff to ensure effective control and


management for nuclear security

 retain overall responsibility for, and control and oversight of, nuclear security
and security of all of its business, including work carried out on its behalf by
contractors

 ensure choices between sourcing work in-house or from contractors is


informed by a company policy that takes into account the nuclear security
implications of the selection

 maintain an Intelligent Customer capability for all work carried out on its
behalf by contractors that may impact upon nuclear security;

 ensure that it only lets contracts for work with nuclear security significance to
contractors with suitable competence, security standards, management
systems, culture and resources

 ensure that all contractor staff are familiar with the nuclear security
implications of their work and interact in a well-coordinated manner with its
own staff

 ensure that contractors’ work is carried out to the necessary level of security
and quality in practice

Inspectors should consider:

 Does the dutyholder retain and maintain the core capability to understand,
specify, oversee and accept nuclear security related work undertaken on its
behalf by contractors at any level of the Supply Chain?

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14. REFERENCES

1. Security Assessment Principles

2. Nuclear Industries Security Regulations 2003. Statutory Instrument 2003 No. 403

3. Convention on the Physical Protection of Nuclear Material (CPPNM)


https://ola.iaea.org/ola/treaties/documents/FullText.pdf

4. IAEA Nuclear Security Series No. 20. Objective and Essential Elements of a State’s
Nuclear Security Regime. http://www-
pub.iaea.org/MTCD/Publications/PDF/Pub1590_web.pdf

5. IAEA Nuclear Security Series No. 13. Nuclear Security Recommendations on


Physical Protection of Nuclear Material and Nuclear Facilities (INFCIRC/225/Revision
5). January 2011. www-pub.iaea.org/MTCD/Publications/PDF/Pub1481_web.pdf

6. HMG Security Policy Framework. Cabinet Office.


https://www.gov.uk/government/publications/security-policy-framework/hmg-security-
policy-framework

7. NISR 2003 Classification Policy – http://www.onr.org.uk/syaps/index.htm

Note: ONR staff should access the above internal ONR references via the How2 Business Management
System.

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15. GLOSSARY AND ABBREVIATIONS

CFSI Counterfeit, Fraudulent and Suspect Items


CPPNM Convention on the Physical Protection of Nuclear Material
CS&IA Cyber Security and Information Assurance
FSyP Fundamental Security Principle
IAEA International Atomic Energy Agency
IC Intelligent Customer
NISR Nuclear Industries Security Regulations
NSS Nuclear Security Series
ONR Office for Nuclear Regulation
OPEX Operational Experience
OR Operational Requirement
SC Supply Chain
SCM Supply Chain Management
SNI Sensitive Nuclear Information
SPF Security Policy Framework
SQEP Suitably Qualified and Experienced
SyAPs Security Assessment Principles
SyDP Security Delivery Principle
TAG Technical Assessment Guide
TQ Technical Query

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