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Gap filling một số unit

Tiếng anh chuyên ngành 2 (Trường Đại học Ngoại thương)

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91. ____________________ messages tend to carry more weight, are more formal, and are
taken more seriously in certain situations.
ANSWER: Hard copy
92. In the ____________________ of an e-mail message, you should cover just one topic.
ANSWER: body copy
96. To, From, Date, and Subject in an e-mail message or a memo are called
____________________ words.
ANSWER: guide
98. Although e-mail is still a relatively new business communication tool, a set of rules for
polite online interaction called ____________________ has emerged.
ANSWER: netiquette

Inside => memo/email

Report -> 1 customer => letter
Development, explain new stores => manuscript
Year-end => preprinted forms (repetitive info)

Nonroutine, unusual => progress

93. Use ____________________ format for short (usually eight or fewer pages) informal
reports addressed outside an organization.
ANSWER: letter
95. A distinct type of information report is the ____________________ report. In this type of
report, business travelers identify the event they attended or the company they visited;
summarize three to five main points objectively; and, if requested, itemize their expenses on a
separate sheet.
ANSWER: trip
100. ____________________ are a record of the proceedings of a meeting.
ANSWER: Minutes
Plagiarism

a. involves using good data from reputable sources to increase your credibility
and to enhance the logic of your reasoning.

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b. happens in only academic settings.

c. is the act of using others' ideas without proper documentation or by

paraphrasing poorly.

d. is restating an original passage in your own words.

ANSWER: C
92. Informal proposals are sometimes called ____________________ proposals.
ANSWER: letter

93. In the ____________________ section, your aim is to discuss your plan for solving
the problem.
ANSWER: proposal

94. The ____________________ section promotes the credentials and expertise of

project leaders and support staff.
ANSWER: staffing

95. The planning of every report begins with a statement of ____________________

that describes the goal, significance, and limitations of a formal report.
ANSWER: purpose

96. A(n) ____________________ is a collection of information stored electronically so

that it is accessible by computer and digitally searchable.
ANSWER: database

97. A(n) ____________________ tool is a service such as Google that indexes,

organizes, and often rates and reviews Web pages.
ANSWER: search

98. An online diary or journal that allows visitors to leave public comments is called a
weblog or ____________________.
ANSWER: blog

99. ____________________ is giving credit to your information sources.

ANSWER: documentation

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100. Business reports often rely on ____________________ data from firsthand

experience such as surveys, interviews, observations, and experimentations.
ANSWER: primary
101. Using the ideas of someone else without giving credit is called
____________________ and is unethical.
ANSWER: plagiarism

91. ____________________, also known as business etiquette, civility, social intelligence, or soft
skills, refers to a whole range of desirable workplace behaviors.
ANSWER: Professionalism
TYPE: FB

92. ____________________ intelligence is defined as "the ability to get along well with
others and to get them to cooperate with you."
ANSWER: Social
TYPE: FB

93. The ____________________ of your voice is the degree of loudness or the intensity of
sound.
ANSWER: volume
TYPE: FB

94. ____________________ criticism involves planning what you will say, focusing on
improvement, offering to help, being specific, and avoiding anger.
ANSWER: Constructive
TYPE: FB

95. ____________________ enable you to conduct business from virtually anywhere at any
time and have become an essential part of communication in today's workplace.
ANSWER: Smartphones
TYPE: FB

96. ____________________ mail links a telephone system to a computer that digitizes and
stores incoming messages.
ANSWER: Voice
TYPE: FB

97. To connect with distant team members across borders and time zones, many
organizations are creating ____________________ teams. These teams work interdependently
with a shared purpose across space, time, and organization boundaries using technology.
ANSWER: virtual
TYPE: FB

98. ____________________ consist of three or more people who gather to pool information,
solicit feedback, clarify policy, seek consensus, and solve problems.
ANSWER: Meetings
TYPE: FB

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99. The list of topics to be discussed at a meeting is called a(n) ____________________.

ANSWER: agenda
TYPE: FB

100. The ____________________ are a record of points of discussion, decisions made, and
tasks assigned at a meeting.
ANSWER: minutes
TYPE: FB
Rapport => connection speaker + audience
Analogy: so sánh
Metaphor: ẩn dụ
91. ____________________ analysis issues include size, age, gender, experience, and
professional background.
ANSWER: Audience

92. You should capture listeners' attention, introduce yourself, establish your
credibility, and preview your topic in the ____________________ of your presentation.
ANSWER: introduction

93. Develop each of your main points in the ____________________ of your

presentation.
ANSWER: body

94. In the ____________________ of your presentation, you should summarize your

main themes and leave the audience with something memorable.
ANSWER: conclusion

95. A comparison of similar traits between dissimilar items, such as Turning the course
of this economic downturn has been like stopping an avalanche; it's possible, but very,
very difficult, is a(n) ____________________.
ANSWER: simile

96. Help your audience recognize the organization and main points in an oral message
with ____________________ signposts that keep listeners on track.
ANSWER: verbal

97. ____________________ points in a PowerPoint presentation consist of concise and

parallel key phrases.
ANSWER: Bullet

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98. To ensure professional results for your multimedia presentation, choose a

professionally designed ____________________ that will combine harmonious colors,
borders, bullet styles, and fonts for pleasing visual effects.
ANSWER: template

99. After delivering their presentations, businesspeople often post their multimedia
shows online because attendees appreciate these ____________________ handouts.
ANSWER: electronic

100. ____________________ delivery means speaking freely, generally without notes,

after preparation and rehearsing. This delivery method allows you to freely discuss the
ideas you have prepared and rehearsed several times.
ANSWER: Extemporaneous
CHAP 13
91. ____________________ accounts for most of the jobs found by candidates.
ANSWER: Networking

92. A résumé that focuses on a candidate's skills rather than on past employment has
been prepared using the ____________________ style.
ANSWER: functional

93. A résumé that lists work history job by job, starting with the most recent position,
has been prepared using the ____________________ style.
ANSWER: chronological

94. Seeking a position in criminalistics in a professional crime laboratory where my

skills in operating lab and field equipment, knowledge of the procedures to protect
evidence, and six years' experience analyzing physical evidence will help the organization
prevent crime and convict criminals is an example of a career ____________________.
ANSWER: objective

95. A(n) ____________________ of qualifications, which presents three to eight

bulleted statements identifying your most impressive accomplishments to prove you are
the ideal candidate for the position, appears near the top of your résumé.
ANSWER: summary

96. A(n) ____________________ résumé should be sent to companies that use

automated applicant-tracking software to screen incoming résumés.
ANSWER: scannable

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97. An e-____________________ offers links to examples of a job candidate's

performance, talents, and accomplishments in digitized form.
ANSWER: portfolio

98. When an employer has advertised a job opening, you will write a(n)
____________________ application letter.
ANSWER: solicited

99. In the ____________________ of your application letter, you should promote your
qualifications for the position.
ANSWER: body

100. Motivate action by requesting an interview in the ____________________ of your

application letter.
ANSWER: closing

CHAP 14:
91. Many companies now use ____________________ interviews to save time and
money by eliminating less-qualified candidates before scheduling face-to-face interviews.
ANSWER: screening

92. A(n) ____________________ interview is meant to test a candidate's reactions

during nerve-racking situations.
ANSWER: stress

93. ____________________ interviews are typically conducted by a group of people

who will be your supervisors and colleagues. Usually seated around a table, interviewers
may take turns asking questions.
ANSWER: Panel

94. To feel confident and to sell your qualifications, you should prepare and practice
____________________ stories that provide specific examples of your educational and
work-related experience to showcase your qualifications and achievements.
ANSWER: success

95. Examples of positive ____________________ messages for the interview process

include arriving on time, dressing professionally, controlling your body movements,
exhibiting good posture, using appropriate eye contact, smiling appropriately, and
listening attentively.

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ANSWER: nonverbal

96. To test your thought processes and ability to think logically, interviewers describe a
hypothetical scenario and ask you how you would handle it using ____________________
questions.
ANSWER: situational

97. Your interviewer says to you Describe a time when... or Tell me about a time
when... These phrases are openings for a(n) ____________________ question.
ANSWER: behavioral

98. To provide the best possible recommendation of you to a potential employer, your
____________________ need information about the company and position.
ANSWER: references

99. Some job candidates who are declining a job offer choose to write a(n)
____________________ letter to thank the employer for the job offer and to formally
refuse the position.
ANSWER: rejection

100. You should write a formal ____________________ letter to confirm the exact date
you will terminate your employment when it is a position you have held for an extended
period.
ANSWER: resignation

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