Question Option 1

_______________ is a very useful method to reduce a large number of

Factorial analysis
variables resulting in data complexity to a few manageable factors.
_____________________ data is not always specific to the research
Secondary
problem under study.
_________involves the testing of the equality of means of two or more Completely
groups. randomized design
________ , the openness refers to the option of answering in one's own In open-ended
words. questions
___________ both the question and response formats are structured and In closed-ended
defined. questions
____________ requires a structured and logical path so that the effort of
Questionnaire
collecting information using the questions is meaningful.
_________________ involves a statement that says there is no
difference between two groups that the researcher compares on a certain Null Hypothesis
variable.
___________________ is a data reduction method. Cluster analysis
A ____________ is a written instrument used to obtain information from
Questionnaire
study subjects.
A census taker often collects data through which of the following? Standardized tests
Evaluation research is concerned with How well are we
doing?
The data of research is Qualitative only
What is the main goal of Descriptive research ? Carried out to test
and validate the
study of hypotheses

In hypothesis testing, the hypothesis which is tentatively assumed to be correct hypothesis

true is called the _____________________.

A residual is defined as: Error sum of squares

Initial cluster centres in the non-hierarchical clustering that are the Cluster seeds
initial points from which one starts. Then the clusters are created
around these seeds. It is called as _________
A statistical test used to determine the effect of two nominal predictor
variables on a continuous outcome variable is called as Two-way ANOVA
______________________.
Kellogg seeks to determine consumer believability towards it's products' Observation
health claims. The most appropriate technique for this purpose is
A problem identification must be formulated in simple, clear and
TRUE
declarative form.
Non-comparative scales data are generally assumed to be: interval scaled
Non-overlapping categories or intervals are known as Inclusive

Research helps in _____________, especially in business. decision making

Research design strategy encompasses all of the components below data collection
except _____. design
The goal of a formal study is to _____ discover future
research tasks
All of the following are possible goals of an exploratory study except discover future
_____. research tasks
A causal study is one that _____. attempts to capture
a population's
characteristics by
making inferences
from a sample's
characteristics and
testing resulting
hypotheses

Conclusive research is especially carried out to __________ the study of test and validate
hypotheses.
The data collectionmethods may be classified in to ___________ data secondary and
methods. primary
________is not the characteristic of a researcher Curious

A good qualitative problem statement: Defines the

independent and
dependent variables

Sources of researchable problems can include: Researchers’ own

experiences as
educators
Every research proposal, regardless of length should include two basic Research question
sections. They are: and research
methodology
The purpose of the research proposal is: To generate
monetary sources for
the organization

A proposal is also known as a: Work plan

ut of following, presents a problem, discusses related research efforts, Research Question
outlines the data needed for solving the data and shows the design used
to gather and analyze the data.
according to the marketing director of a frozen food marketer, “we need research design
to determine why our coupon redemption rate dropped from 20 % last
month to 5 % this month.” This statement outlines the firm’s
The first step in the research process is the: Development of the
research plan

_______________________ are the ones that have a strong effect on Moderating variables
the relationship between the independent and dependent variables.
Any assumption that the researcher makes on the probable direction of hypothesis
the results that might be obtained on completion of the research
process is termed as a/an :
A ____________________ must be formulated in simple, clear and hypothesis
declarative form.
A ______________________ is a conjectural statement based on the hypothesis
existing literature and theories about the topic and not based on the gut
feel of the researcher.

_________________ involves a statement that says there is no Null Hypothesis

relationship between two groups that the researcher compares on a
certain variable.
The _________________ also may state that there is no significant Null hypothesis
difference when different groups are compared with respect to a
particular variable.
The ____________________ might be generated by students or Academic research
academicians pursuing the study for fundamental academic research proposal

The ______________________ are conducted within an organization internal

and are submitted to the management for approval and funding. organizational
proposals
___________________ have their basis or origin within the company External
but the scope and nature of the study requires a more structured and organizational
objective research. proposals
____________________ is a broad overview that gives the purpose and Executive Summary
objective of the study.
In a short paragraph the author gives a summary about the Executive Summary
management problem/academic concern it is called as
_________________ ______________.
A____________________ is a comprehensive collection of the literature review
information obtained from published and unpublished sources of data
in the specific area of interest to the researcher
 The _____________ of the hypothesis would necessarily involve validation
testing the statistical significance of the hypothesized relation.

A __________________ is written in such a way that it can be proven or hypotheses

disproven by valid and reliable data
_______________ includes specifying the population to be studied, the Research Design
sampling process and plan, sample size and selection.
what is research design Searching again and
again

If a study is "reliable", this means that: the methods are

outlined in the
methods discussion
clearly enough for
the research to be
replicated.

"Internal validity" refers to: whether or not there

is really a causal
relationship between
two variables.

The term 'external validity' is concerned with: the question of

whether the results
of a study can be
generalized beyond
the specific research
context.

What is a cross-sectional design? A comparison of two

or more variables
longitudinally

Survey research is cross-sectional and as a result, it is Low in internal

validity but high in
replicability.
What does the term 'longitudinal design' mean? A study completed
far away from where
the researcher lives.
Why is it important to have well formulated research questions? It gives greater clarity
to the research
process and what
you wish to research.

Which of the following should be included in a research proposal? Your academic status
and experience.

Numerical data, like the ratio scale data, can be classified into class Intervals
_____________________
Positive value of correlation means two associated variable are_______ Highly correlated

Problems of heteroscedasticity is likely to be more common Cross-sectional data

in___________
Ratio scales are like Nominal scales with
the brackets

Relationship between correlation coefficient and coefficient of both are unrelated

determination is that

What is a primary source? A source found in an

important book like
an encyclopedia

There are how many primary scales of measurement? 3

What is the purpose of the conclusion in a research report? It is just a summary
what the article
already said.

What symbol is used to represent chi-square? π

What test statistic is used for a global test of significance? Z test
Which of the following is not the characteristic of a researcher? He is not versatile in
his interest and even
in his native abilities

Research in which the researcher uses the qualitative paradigm for one action research
phase and the quantitative paradigm for another phase is known as........
Which of the following is the first step in starting the research process? Searching sources of
information to locate
problem.
Action research means A longitudinal
research

The essential qualities of a researcher are Spirit of free enquiry

comparing the
standard deviations
Analysis of variance is a statistical method of:
of several
populations.
Any numerical value calculated from sample data is called: Error
Any variable that can be stated as influencing or impacting the dependent
Moderating Variables
variable is referred as
Application of scientific method in finding for truth about business
business research
phenomenon is called:
State True or False.Arrangement of data according to some logical
TRUE
pattern is called as Data Tabulation
Cross cultural studies are an example of: Longitudinal design
For sampling, which ONE of the following should be up-to-date,
A census.
complete and affordable?
How many dependent variables are used in multiple regression? One
If time is of the essence for a research project,out of the following which
Mail
is the preferred contact method is:
State True or False.In hypothesis testing, the hypothesis which is
TRUE
tentatively assumed to be true is called the null hypothesis.
In multiple item scale there is single item that play an important role in
TRUE
forming the underlying construct that the researcher is trying to measure.
Initial cluster centres in the non-hierarchical clustering that are the initial
points from which one starts. Then the clusters are created around these Cluster seeds
seeds. It is called as:
In multiple item scale there are _______ that play an important role in Many Items
forming the underlying construct that the researcher is trying to
measure.
Interviewing all members of a given population is called: A sample.
Marketing department of a business organization carries out researches Product
related to:
--------involves the testing of the equality of means of two or more Completely
groups. randomized design
A residual is defined as Error sum of squares

A___________________ must be formulated in simple, clear and Research Questions

declarative form.
Analysis of variance is a statistical method of comparing the ________ of standard deviations
several populations.
Any numerical value calculated from sample data is called Error
Any variable that can be stated as influencing or impacting the dependent Moderating Variables
variable is referred as:
Application of scientific method in finding for truth about business business research
phenomenon is called
Arrangement of data according to some logical pattern is called as Data Tabulation
___________________
Generally the data of the research is Quantitative only

Research can be conducted by a person who: has studied research

methodology

Which of the following involves the testing of the equality of means of Completely
two or more groups? randomized design
Which of the following is is a data reduction method? Cluster analysis

Which of the following statistical test used to determine the e ffect of two Two-way ANOVA
nominal predictor variables on a continuous outcome variable?

From the following,Arrangement of data according to some logical Data Tabulation

pattern is called as?
In hypothesis testing, the hypothesis which is tentatively assumed to be correct hypothesis
true is called as?
Kellogg seeks to determine consumer believability towards it's products'
Observation
health claims. The most appropriate technique for this purpose is:
 Option 2 Option 3 Option 4 Option 5 Answers
Multivariate
Cluster analysis Factor Analysis 3
analysis
Primary pure basic 1

Two -way Anova One way Anova ANOVA 4

In closed-ended
Schedule Strctured 1
questions
In open-ended
Schedule Structured 1
questions
Schedule Draft Proposal 1

Alternate
Research Questions hypothesis 1
Hypothesis
Multivariate
Factor analysis Factorial Analysis 2
analysis
In open-ended
Schedule Strctured 1
questions
Interviews Secondary data Observations 2
What are we doing? Why are we None of the above
doing? 1
Quantitative only Both (a) and (b) Neither (a) nor (b) 3
Describe the data and exploratory studies explore
characteristics about research is used the effect of one
what is being studied to gain a deeper thing on another
understanding of and more 2
the issue or specifically
problem

null hypothesis alternative level of

hypothesis significance 2
Regression sum
Y−Ŷ Type I Error 2
of squares
Factorial Analysis Multivariate Factor Analysis
analysis 1

one-way analysis
Analysis of Variance of variance ANCOVA 1
(ANOVA)
Experimentation Survey Simulation
3

FALSE 2
ratio scaled sum scaled interval or ratio
scaled 4
Exhaustive Mutually Mutually exclusive
exclusive and exhaustive 3
Devlopment analysis forecasting 1
sampling design instrument data analysis
development 4
expand understanding test hypotheses provide insight
of a topic 3
expand understanding test hypotheses provide insight
of a topic 3
emphasizes a full discovers attempts to reveal
contextual analysis of answers to the why or how one
a few events or questions who, variable produces
conditions and their what, when, changes in
interrelations where, or how another 4
much

explore the effect of desire to know gain a deeper

one thing on another understanding 1
Secodary Primary Formative
1
People Person His/Her soft Skills Apathetic
are up to the
mark 1

Conveys a sense of Specifies a Specifies the

emerging design research relationship
hypothesis to be between variables
tested that the 2
researcher
expects to find

Practical issues that Theory and past All of the above

require solutions research 4

Research proposal Research method Research

and bibliography and schedule question and 1
bibliography
To present To discuss the Choice 1) is
management question research efforts incorrect
to be researched and of others who
its importance have worked on
related 4
management
question.

Prospectus Outline All of the above 4

Research Proposal Research Design Research
Methodology 2

issue (problem ) secondary data primary data

definition needs needs 2

Survey of Collection of Definition of the

stakeholders to the available problem and
determine if problems sources for research
exist needed objectives 4
information

Dependent Variable Extraneous independent

variables variable 1
Prediction Alternate Null Hypothesis
Hypothesis 1

Research Questions Alternate Null Hypothesis

Hypothesis 1
Research Questions Alternate Null Hypothesis
Hypothesis
1

Research Questions Alternate hypothesis

Hypothesis 1

hypothesis Research Alternate

Questions Hypothesis 1

Internal organizational External Research Proposal

proposal organizational 1
proposals
External Research Academic
organizational Proposal research proposal 1
proposals
Research Proposal Academic Internal
research proposal organizational 1
proposal
Research proposal Background of Problem
the problem Statement 1
Research proposal Background of Problem
the problem Statement 1

Research proposal Research Design Research methods Data

Collectio 1
n
Testing Reliability Statastical Analysis
1

Testing Reliability Statastical Analysis

1
Research proposal Litearture review Research methods
1
Finding solution to Arrangement of Describe the data
any problem conditions for and characteristics
collection and 3
analysis of data
the measures devised the findings can it was conducted
for concepts are be generalized to by a reputable
stable on different other social researcher who
occasions. phenomena can be trusted. 2

whether or not the the extent to how accurately

findings are relevant which the the
to the researchers' researcher measurements
everyday lives. believes that this represent 1
was a worthwhile underlying
project. concepts.

whether the research the question of an ambiguous

question is judged to whether or not concept whose
be a good research social scientific meaning depends
question by those findings are on how it is
outside the study. applicable to defined. 1
people's every
day, natural social
settings.

A design that is The collection of Research into one

devised when the data from more particular section
researcher is in a bad than one case at of society, e.g. the
mood. one moment in middle classes. 3
time.

High in internal None of the High in ecological

validity but low in above validity but low in 1
reliability. external validity.
A study which is very A study with two A study completed
long to read. contrasting cases. over a distinct
period of time to
map changes in 4
social phenomena.
It leads to more It provides more All of the above.
focused research. structure to my
work.
4

The difficulties you Your choice of All of the above.

encountered with research methods
your previous reading and reasons for
on the topic. choosing them. 3

interval ratio nomial ratio ranking order 1

Minimal correlated Positively Negatively 3
correlated correlated
Time series data Sectional data Clustered data 1
Ordinal scales with Interval scales external scle with
ratios added with a true zero a true zero point 3
points
The coefficient of The coefficient of both are equal
determination is the determination is
coefficient of the square root of 2
correlation squared the coefficient of
correlation
A source created at A source used A source created
the time of an event often at the time of an
by an individual who event by an
was there individual who 2
was not there

4 5 6 2
It summarizes the key It contains a It outlines the
findings in relation to useful review of methodological
the research the relevant procedures that 2
questions. literature. were employed.
Ψ P χ2 4
t test Chi-square test F test 4
He is a specialist He is industrious He is not
rather than a and persistent on inspirational to his
generalist the trial of chosen field but 1
discovery accepts the reality
quantitative research basic research mixed method
research 4
Survey of related Identification of Searching for
literature problem solutions to the 3
problem
An applied research A research A research with
initiated to solve socioeconomic
an immediate objective 3
problem
Reliance on Systematization All the above
observation and or theorizing of 4
evidence knowledge
comparing the
comparing the comparing the
proportions of
variances of several means of several 3
several
populations. populations.
populations.
Statistic Bias Mean 2
Extraneous independent
Dependent Variable 4
variables variable
hypothesis conclusion estimation 1

FALSE 1
Experimental
Comparative design Case study design 2
design
A sampling
A CAPI machine. A respondent. 3
frame.
One or more Two or more Two 1
Intercept
Telephone Personal interview 2
interview
FALSE 1

FALSE 2

Multivariate
Factorial Analysis Factor Analysis 1
analysis
Single Item No Itom Two Items
1

A Gallup poll. A census. A Nielsen audit. 3

Pricing Promotion 7Ps
4
Two -way Anova One way Anova ANOVA 4
Y−Ŷ Regression sum Type I Error 2
of squares
Research problem Hypothesis Problem 3
Identification
variances means proportions 3
Statistic Bias Mean 2
Dependent Variable Extraneous independent 4
variables variable
hypothesis conclusion estimation 1
data analysis data coding data processing 1
Qualitative only Both of the above None of the above
3
holds a postgraduate possesses is a hard worker
degree thinking and 1
reasoning ability
Two -way Anova One way Anova ANOVA 4
Factor analysis Factorial Analysis Multivariate 2
analysis
Analysis of Variance one-way analysis ANCOVA
of variance 1
(ANOVA)
data analysis data coding data processing 1
null hypothesis alternative level of 2
hypothesis significance
Experimentation Survey Simulation 3
Question Option 1 Option 2
Accounting standards are statements prescribed by
Bodies of
Law
shareholders
Accounting Principles are generally based on
Practicability Subjectivity
The Policy of ‘anticipate no profit and provide for all possible
Consistency Disclosure
losses’ arises due to convention of
Which is the accounting concept that requires the practice of
Going concern Cost
crediting closing stock to the trading account
The convention of conservatism, when applied to the balance sheet, understatement Overstatement
results in of assets of assets
A business firm is separate and distinct from its owners is the
Going Concern
assumption under which of the following accounting concepts: Business Entity
Entity
Under which of the following kinds of business concepts it is
Going Concern Accounting
assumed that the organization will last for a long time.
Entity Entity
Distinction between an expenditure whose benefit will be for a
Going concern Accounting
long period and whose benefit for a short period of say up to one
Entity Entity
year, is made under which of the following.
A firm is expected not to curtail its present scale and continue to Money
Going Concern
operate at least at the existing level under, which of the following: Measuring
Entity
Entity
It is assumed that only those transactions that could be expressed Money
Dual Aspect
in monetary terms, under which of the following concepts: Measurement
Principle
Entity
Entire life of a business entity is divided into shorter time intervals,
Accounting Dual Aspect
say of one year, under which of the following
Principle Principle
General rules that are used as a guide in accounting and as a basis Generally
of accounting practices are called Accepted Cash Accrual
Accounting Principle
Practices
Every transactions has two aspects i.e., debit and credit, under
Dual Aspect Cash Accrual
which of the following accounting principles:
Principle Principle
Anticipate no profits and provide for all possible losses. This is Conservatism Dual Aspect
essence of which of the following accouinting principles: Principle Principle
Accounting procedures and accounting practices should remain
Consistency Dual Aspect
same from year to year under which of the following accounting
Principle Principle
principles:
An ink-stand has been purchased by a firm for a nominal amount
Materiality Dual Aspect
that is to last for 4 year. It should not be classified as a fixed asset
Principle Principle
under which of the following accounting principles:
When a machinery is purchased for cash, the cash balance is
reduced and to that extent, the amount of machinery as an asset is Dual Aspect Materiality
recorded. This is done to follow which of the following accounting Principle Principle
principles:
Expense on conveyance is a : Manufacturing
Selling expense
expense
Prepaid rent is : Administration
Current asset
expenses
Unpaid preliminary expenses are : Current asset Current liability
Power and Fuel is expenses under head Administration Selling
Controlling Telephone expenses is responsibility of Administration Selling
Financial statement of company include : Income
Income
statement and
statement
Balance Sheet
Balance sheet indicates : Assets, Asset,
Liabilities and Liabilities and
profit capital
Which of the following is true about a trial balance? it lists down the it lists down the
balances of balances of a
accounts balance sheet
Debit balance= Credit balance in a trial balance indicates that
mathematically No error in
capital+Liabiliti recording
es= Assets transaction
Trial Balance is commonly Prepared At the end of an
At the end of the
accounting
month
period
Which of the following will affect the agreement of a trial balance Complete
Partial omission
omission of a
of a transaction
transaction
Which of the following account with normal balance is shown at Accrued
Equipment
the credit side of a trial balance? expenses
account
account
Purchase of office computer on credit requires : Credit to :
Computer Cash
A/ An ________________________ is a person who does the basic job of Accountant Finance Manager
maintaining accounts as he is the man who is engaged in book keeping.
_________________ is primarily concerned with the preparation of Financial Management
financial statements whereas management accounting covers areas such accounting Accounting
as interpretation of financial statements, cost accounting, etc.
__________________________ is based on certain concepts and Financial Management
conventions. accounting Accounting
The significance of _________________ lies in the fact that it aids the Financial Management
management in directing and controlling the activities of the firm accounting Accounting
Current liabilities must be paid within : 6 months 3 months
A business has the following items in it: 600,000 1,400,000
Owners’ equity Rs.6,00, 000
Liabilities Rs.14,00,000. What is the value of Assets__________
Left side of account is referred to as : Balance Debit
Payment of 18 months insurance policy requires debit to : Prepaid insurance Insurance
Expense
An agreement to spend Rs 1,00,000 a month on advertising beginning Debit to Credit to cash
next month requires. advertising
expense
Cash book is : Subsidiary book Ledger A/C

Financial statement of company include : Income Income statement

statement and Balance
Sheet
Withdrawals by proprietor would : Reduce assets Reduce assets
and owners and increase
equity liability

Books of Accounts of company should be kept at Any of the offices Head office
of Co
Financial statements of company must be authenticated by All directors Any 2 directors

Annual accounts must be approved by --------------------------------------- Shareholders of Owner

company
Shareholders can impact books of accounts only if authorized by: Articles of Memorandum of
Association Association
Composition of Board is given in : Board Report Corporate
Governance
Report
Audit report gives confidence to : Investors Management
A component of cost which includes all direct costs is: Prime cost Cost of goods sold
Summarises the components of cost in the form of a statement: Cost Sheet Cost statements

Cost will still be incurred although a plant is shut down temporarily: Cost of raw Advertising
material
Anything for which a separate measurement of cost is desired may be Cost Object Cost control
defined as :
Following overheads are included under functional classification: Factory, Office Indirect
and expenses,Indirect
Administration, material, Indirect
Selling & labour
Distribution

Basic objective of cost accounting is: Tax compliance Financial audit

The information provided Financial Management

by_________________________________ is historical in nature accounting Accounting
and as such the predictability of such information is limited.
_____________________ the basic foundation on which other Financial Management
branches and tools of accounting analysis are based. accounting Accounting
______________________________ caters to the specific decision Management Financial
needs, it does not rest upon any well-defined and set principles. accounting Accounting
___________________ reports can be of any duration– short or Management Financial
long, depending on purpose and the reports can be prepared for accounting Accounting
the organisation as a whole as well as its segments.
_____________________ makes elaborate cost records regarding Cost accounting Management
various products, operations and functions. Accounting
_________________ is the process of determining and Cost Accounting Management
accumulating the cost of a particular product or activity. Accounting
The basic purpose of__________________ is to provide a detailed Cost accounting Management
breakup of cost of different departments, processes, jobs, Accounting
products, sales territories, etc., so that effective cost control can
be exercised.
____________________ also helps in making revenue decisions Cost accounting Management
such as those related to pricing, product-mix, profit-volume Accounting
decisions, expansion of business, replacement decisions, etc.
_______________________ helps in making realistic pricing Cost accounting Management
decisions in times of low demand, competitive conditions, Accounting
technology changes, etc.
_______________________ is an ongoing process of performance Accounting Management
measurement and reporting the results to decision-makers. Accounting
___________________ is primarily concerned with the Financial Management
preparation of financial statements mainly for outsiders. accounting Accounting
_____________________________ is meant to help in decision- Management Financial
making by analyzing and interpreting the information generated accounting Accounting
by financial accounting.
_________________________________ is futuristic and decision- Management Financial
oriented. accounting Accounting
The methods of___________________________ are not very Management Financial
exact as they have to be varied according to the requirements of accounting Accounting
the decision.
__________________________ is an important aspect of Cost accounting Management
management accounting. Accounting
Cost Accounting does not include financial accounting and has with tax Management
nothing to do ----------------------- accounting Accounting
Cost Accounting is more concerned short term Long term
with_________________________ planning. planning
_____________________is mostly historical in its approach and Cost Accounting Management
projects the past. Accounting
Exchange of goods and or services for earning profit is called as Business Services
______________________
Amount which can not be collected by Co.from customer, is BAD DEBTS INSOLVENT
called____________________.
_________________ as those rules of action or conduct which are Accounting Accounting
adopted by the accountants universally while recording Principles Conventions
accounting transactions.
The term___________________ is used to connote the accounting Concept Accounting
postulates, i.e., necessary assumptions and ideas which are Conventions
fundamental to accounting practice.
______________________ are broad general assumptions which Accounting Accounting
underline the periodic financial statements of business concepts Conventions
enterprises.
The term ______________________ is used to signify customs or convention Accounting
tradition as a guide to the preparation of accounting statements. Principles
Assumption of accounting entity or business entity concept is Societies Joint Stock
applicable for which of the following business organizations. Companies
Financial Accounting is governed statutory Government of
by___________________________ framework Maharashtra
Basic function of Financial Accounting is to record the do analysis
_____________________________ transactions of
the business
Format of financial accounting reports is standardized as per provisions of GAAP
______________________ Companies Act.
Rules of revenue recognition determine that earning process
Realization Materiality
should be either complete or near completion under:
Concept Concept
The business transactions are recorded date wise to create proper Historical Realization
record for all transactions. This is part of which of the following Record Concept Concept
Profit is a liability for a firm and the loss is an asset under which
Business Entity Materiality
of the following concepts
Concept Concept
The accounting equation ‘asset = capital + liability is part of Dual Aspect Realization
which of the following concepts Concept Concept
Under which conventions of accounting, the contingent liabilities
Convention Of Convention Of
are shown as a footnote or explanatory notes in the balance sheet of
Full Disclosure Materiality
a firm:
The use of management accounting is Optional Compulsory

Who coined the concept of management accounting? James H. Bliss J. Batty

The branch of accounting which primarily deals with processing and Financial Cost Accounting
presenting accounting data for internal use in a concern is: Accounting
The prime function of management accounting is to: Record business Assist the
transaction management in
performing its
functions
effectively

Cost Accounting does not include financial accounting and has nothing to with tax Management
do : accounting Accounting
Exchange of goods and or services for earning profit is called as : Business Services
Fixed budget is useless for comparison when the level of activity: Increases Fluctuates both
ways
The budget committee consists of… Managers Budget officers
R&D budget and Capital expenditure budget are examples of Short-term Current budget
budget
Plant utilization budget and Manufacturing overhead budgets are types Production Sales budget
of budget
A budgeting process which demands each manager to justify his entire Functional budget Master budget
budget in detail from beginning is
Management accounting deals with Quantitative Qualitative
information information
………………………………… is a system meant for measuring business Accounting management
activities, processing of information into reports and making the findings accounting
available to decision-makers.
The documents, which communicate these findings about the financial Profit and Loss
performance of an organisation in monetary terms, are called statements a/c
…………………………………………....
Accounting is understood as The Language of Important aspect
………………………………………………………………………. Business of Business
A man who is involved in the process of book keeping and accounting is Accountant Finance Manager
called a/an ……………………………………

What are fixed to control inventory Maximum Level Minimum Level

The allotment of whole item of cost to cost centre or cost units is
called cost allocation cost apportionment
Packing cost is will come under which cost production cost selling cost
production administrative
Directors remuneration and expenses form part of overhead overhead

charging charging of
overheads to overheads to
Absorption means which of the following cost centres cost units
List An example of fixed cost property tax rent for building
A cost that is easily traceable to a cost object is known as: Direct cost Indirect cost
The process of distribution of overheads allotted to a particular
Allocation Apportionment
department or cost center over the units produced is called:
The labour engaged in the making of a product is known as Direct labour Indirect labour
Standards that can be attained only under the best circumstances Attainable Budget
are referred to as: standards standards
As per J. Batty, Standard Cost represents which costs Anticipated costsCurrent costs
Company tries to achieve ---------------------------------------------as Break even
Standard
early as possible. Point
…………………………………………….is more when sales are Margin of Break Even
more than B.E.P. Safety Point
Every company must maintain accounts on
Accrual Cash
----------------------------- basis.
Books of accounts are kept at
---------------------------------------------- Registered Head Office
office of Company
________ is the language of Business which used to communicate
Accounting
financial information. Marketing
________ is the study of managerial aspects of financial Financial
accounting Cost accounting accounting
Auditor gives his report to Shareholders of Management of
----------------------------------------------------------------- company the company
Every company at end of financial year must publish
Annual Report Article
-------------------------------.
Indian Accounting standards are prepared
ICAI RBI
by_________________________.
G.A.AP means_____________________________ Generally Government
Accepted Accepted
Accounting Accounting
Principals Principals
Marginal cost is the increase or decrease in total cost when there is
1 0
increase or decrease in production by one unit.
Difference between actual sales and B.E. sales is called Margin of
1 0
Safety
Profit volume ratio shows relationship between contribution and
1 0
turnover of company.
Marginal cost is the total cost incurred for producing one additional
1 0
unit, which is nothing but variable cost per unit.
Margin of safety (M.O.S. or M/S ) is the sales achieved by
1 0
company over break even sales
Marginal costing is useful for decision making 1 0
Contribution depends on fixed cost 1 0
Increase variable cost to increase P/V ratio 1 0
The type of account with normal credit balance is : Asset Dividend
Debit : Cash :: Debit :
Credit : Accounts
Receipt of cash from customer on his account is recorded as :
Accounts Receivable ::
Receivable Credit : Cash
Left side of account is referred to as : Balance Debit
Accounts
Which of the following is a liability A/C : Withdrawals
receivable
Purchase of office computer on credit requires : Credit to : Computer Cash
Prepaid Insurance
Payment of 18 months insurance policy requires debit to :
insurance Expense
Debit to
An agreement to spend Rs 1,00,000 a month on advertising
advertising Credit to cash
beginning next month requires.
expense
Debit and Credit and
Normal account balance for asset and accumulated
credit debit
depreciation on asset are :
respectively respectively
 All sales of
Sales day book records : All sales
merchandise
Suraj industries has returned goods sold to him. This will be Return inward
Cash book
recorded in : book
Assets sold on credit are recorded in : Sales day book Cash book
Bills raised by supplier and accepted by our Co. is recorded in Bills receivable
Bills book
: book.
Subsidiary
Cash book is : Ledger A/C
book
An action undertaken to earn profit is called sales after sales
Secondary
Ledger is book of : Original entry
entry
The statement in which closing balance of ledger account are Income
Trial balance
listed is known as statement
Equity of debits and credit can be tested by preparing : Trial Balance T Accounts
Transaction recorded on debit side of cash book is transferred
Debit side Credit side
to ledger on :
The journal entry of purchase of stock under periodic Inventory to Cash to
inventory system would be? Cash Purchases
Price
Solution of
determination
Absorption costing is used for separation of
on basis of full
costs
cost
If total cost of 100 units is Rs 5000 and those of 101 units is
Marginal cost Prime cost
Rs 5030 then increase of Rs 30 in total cost is

replace simplify
A purpose of standard costing is to budgets and costing
budgeting. procedures.

Budgetary control helps the management in one of the Obtaining

Issue of shares
following? bank credit

Who coined the concept of management accounting? James H. Bliss J. Batty

The use of management accounting is Optional Compulsory

The convention of conservatism, when applied to the balance understatement Overstatement

sheet, results in of assets of assets
Which is the accounting concept that requires the practice of
Going concern Cost
crediting closing stock to the trading account
It is assumed that only those transactions that could be Money
Dual Aspect
expressed in monetary terms, under which of the following Measurement
Principle
concepts: Entity
Option 3 Option 4 Option 5 Answers
Professional
accounting Government 3
bodies
Convenience in
Recording 1
recording
Conservatism Materiality 3

Matching Conservatism 3
understatement Overstatement of
1
of capital. capital
Money
Accounting Period
Measuring 1
concept
Entity
Money
Measuring Accounting Period 1
Entity
Money
Measuring Accounting Period 1
Entity
Accounting
Materiality 1
Period

Going Concern
Cost Principle 1
Entity
Money
Measuring Cost Principle 1
Principle
Revenue
Double Entry Book-
Accrual 1
keeping System
Principle
Revenue
Double Entry Book-
Accrual 1
keeping System
Principle
Materiality
Timeliness Principle 1
Principle
Materiality
Timeliness Principle 1
Principle

Timeliness Consistency
1
Principle Principle

Timeliness Consistency
1
Principle Principle

Distribution Administrative
4
expense expenses
Both (a) and
Current liability 2
(b) above
Fictitious asset Non Ficticious Asset 2
Manufacturing HR 3
Purchasing HR 1
 Income statement,
Balance sheet Balance sheet and 4
cash flow statement
Assets and
Both a and c above 2
Liabilities
it is a kind of
it is not a part of
financial 1
accounting cycle
statement
No error in
posting entries Accounts balances are
1
to ledger correct
accounts
Frequently
at the end of a year 1
during the year

error of
compensating errors 1
principle

bank account cash account 1

Accounts
Equipment expenses 3
payable
Data entry Finance head
operator 1
Cost Accounting None of the above
1

Cost Accounting None of the above

1
Cost Accounting None of the above
2
9 months 12 months 4
2,000,000 1,200,000
3

Credit Footing 2
Cash Accounts payable
1
No entry Debit to prepaid
advertising . 1

Journalized Account book

ledger 1
Balance sheet Income statement,
Balance sheet and cash 4
flow statement
Reduce owner's No. change.
equity and
increase 1
liabilities
Registered office Registered office or any
other place decided by 4
board
M.D. + Other Chairman of Co.
director + Mngr
or company 3
secretary
Management Finance Manager
1
Management Company
1
Auditor's Report Annual report
2

Government Accountant 1
Works cost Total sales 1
Cost Cost analysis
measurement 1
Depreciation Carriage
3
Cost centre Cost allocation
1
Indirect Selling, distribution,
material,Direct R&D
material, Direct 1
labour

Cost Profit analysis

ascertainment 3
Cost None of the above
Accounting 1

Cost None of the above

Accounting 1
Cost None of the above
Accounting 1
Cost None of the above
Accounting 1

Financial None of the above

Accounting 1
Financial None of the above
Accounting 1
Financial None of the above
Accounting
1

Financial None of the above

Accounting 1

Financial None of the above

Accounting 1

Financial None of the above

Accounting 1
Cost None of the above
Accounting 1
Cost None of the above
Accounting 1

Cost None of the above

Accounting 1
Cost None of the above
Accounting 1

Financial None of the above

Accounting 1
Financial Corporate accounting
Accounting 1
Strategic None of the above
Planning 1
Financial None of the above
Accounting 3
Barter System Company
1
DEFAULTER All of the above
1
Both A & B None of the above
3

Accounting None of the above

Principles 1

Accounting None of the above

Principles 1

Accounting None of the above

Concepts 1
Corporations Partnership Firms all of the
above 5
RBI SEBI
1
provide match the debit side
information and credit side 1

Statutiry SEBI
framework 1

Historical Accounting Period

1
Record Concept Concept
Materiality Accounting Period
1
Concept Concept
Historical Accounting Period
1
Record Concept Concept
Materiality Historical Record
1
Concept Concept
Convention Of Convention Of
1
Conservatism Consistency
Legally obligatory Compulsory to some
and optional to others 1
American R.N Anthony
Accounting 1
Association
Management Inflation Accounting
Accounting 3
Interpret the Assist tax authorities
financial data
2

Financial Corporate accounting

Accounting 1
Barter System Company 1
Decreases Constant
2
Creditors Supervisors 2
Long-term Cost budget
budget 3
Cost budget Purchase budget
3
Zero base Non- functional budget
budgeting 3
Both A & B None of the above
3
Cost Accounting Financial Accounting
1

Balance sheet Audit report

1

Important part of all of the above

business 1
Data entry Finance head
operator 1

Re-Order Level Inventory Levels 4

1
cost absorption cost disbursement
administration codistribution cost 4
distribution overhead 4
selling overhead
charging of
allotment of
overheads to
overheads to different 2
cost centres or
departments
cost units
direct material c direct wages 2
Variable cost Fixed cost 1
Absorption Departmentalization 3
Temporary labou Permanent labour 1
Practical standards
3
Ideal standards
Historical costs Empirical costs 1
 Benchmark Margin 1
Marginal
Contribution 1
costing
Merchantile Credit 1

Company C.A office 1

Pricing 1
Profit
Management
3
accounting Business accounting
Manager Owner 1
Financial
Agenda 1
reports
SEBI IRDA 1
Government
accepted Generally assumed
1
Accrual accounting Principals
principals
1

1
1
2
2
Revenue Expense 1
Debit : Cash ::
Debit : Accounts
Credit :
Payable :: Credit : 1
Accounts
Cash
Payable
Credit Footing 2
Rent expense Accounts payable 4
Accounts
Equipment expenses 3
payable
Cash Accounts payable 1

Debit to prepaid
No entry 1
advertising .

Debits Credits 1
All cash sale
of Credit sale 4
merchandise
Return
Sales return book 4
outward book
Journal proper Purchase day book 1
Bills payable
None of the above 3
book
Journalized
None of the above 1
ledger
business pre sales 3
Subsidiary
None of the above. 2
entry
General ledger None of the above 1
Journal Ledger 1
Can not be
None of the above. 1
posted
Purchases to
Purchase to Stock 4
Inventory
Calculation of
gross and net Net profit, expenses 1
profit
All variable
Fixed cost 1
overheads
eliminate the eliminate the need
need for actual to account for year-
costing for end under-applied
3
external or over-applied
reporting manufacturing
purposes. overhead.
Getting grants
from Granting credits 4
government
American
Accounting R.N Anthony 1
Association
Compulsory to
Legally
some and optional 1
obligatory
to others
understatemen Overstatement of
1
t of capital. capital
Matching Conservatism 3
Going
Concern Cost Principle 1
Entity
 Question

Choose the correct option from the following If marginal revenue is equal to zero

Choose the correct option from the following If average cost is at a minimum

Identify the type of market for automobile

Choose the undelying economic principle for government providing water supply, Electricity, R

Identify the market structure If the market demand curve for a commodity has a negative slop
Choose which of the following is an assumption of linear breakeven analysis?

Select which out of the following is not included in estimation of NI

Select which one is not an indicator of barometric technique?

Choose from the following which concept traces relationship between cost and revenue at
every level of output
Choose about the number of firms In monopsony

Choose the economic term for the minimum expected return to keep an enterpreneur in his
present business
Sales taxes paid to the state by a retail firm are an example of an implicit cost.
Business profit is equal to total revenue minus all implicit costs.
A firm's total profit is generally at a maximum when total revenue is at a maximum.
A firm's total profit is generally at a maximum when total cost is at a minimum.
RBI decision to increase interest rate is a part of
Backed by purchasing power, desire to purchase
Tea and coffee are examples of

Which is not a measurement of elasticity of demand?

A period of time over which the inputs of all the factors of production can be varied.
Which of the following is not a law of return?

______________ to scale is caused by indivisible of fixed factors which are of minimum size.
A ______________ function gives the idea of inputs and outputs relationship.
As per law of variable proportion, producers should produce at which stage?
The ____________ cost is related to scarcity concept.
These costs do not involve any cash payment and do not appear in the accounting system.
Long term AC curve is also called

Which is not a type of internal economies?

Which is not an exception to the law of supply?
A small increase in price leads to a larger increase in output, i.e. supply.
Here if the price falls supply will decrease much and if price raises supply will increase very much.
Which of the following is not a determinant of supply?
Supply comes out of ___________.
If Total Product is divided by the number of labours, we have
If a firm wants to introduce a new product, the initial price of the product is kept low to capture the
market.
____________ means state of rest.
There are large number of buyers and sellers and no one can influence the price.
To study relations in order to maintain __________ and efficiency of labour by giving incentives and
motivate them.
The science of choice when faced with unlimited ends and scarce resources having alternative uses
is the definition of __________
Analysis of price of the product and try to push the product in the market as per the
market_________
Managerial economics and ________ always include Pricing strategy and earning profit
Managerial economics is used all the streams _________ and ___________

Managerial economics refers the application of principles of economics in ___________ of the

business
Managerial economics has to study the market, determine the demand based on___________ and
other circumstances
The scope of Economics is _______ than the scope of Managerial economics
Study of market structure is a __________ of managerial economics
Law of demand states

A flatter supply curve is

At the consumer’s optimum consumption bundle

Which of the following is not a property of indifference curve

Goods which are used along with some other goods is known as

In our economy resources are?

What do you mean by utility?

Giffen goods are also known as

Consumer’s tastes is determined in demand as

The elements of demand are

The law of diminishing marginal utility was formulated by

The law states that as a consumer increases the consumption of a product, the utility gained from
the successive units goes on
Under the following situations the law of demand is not applicable
When demand increases the curve shifts out and demand will be greater for
Direct demand of goods is demand of those goods and services which are directly consumed by the
Other thinks remianing the same the demand for goods increases as the price decreases and vice-
versa is the definition of
Inferior goods, consumed mostly by the poor people as essential commodities. The demand of
these goods increases with a rise in price
When more than one commodity is required to satisfy a demand is known as
Any commodity can be put to many uses, and the use of it depends upon its price - Is a perfect
definition of
The goods which can be used more than once over a period of time is known as

This demand refers to the demand of interrelated good

It means that demand is the function of price i.e
Diminishing marginal utility schedule total and _________ utility
The law of ___________________ is formulated by Prof. Marshall

The price of diamond is more in exchange but it has _______ value in use.
The law of _________ can be derived from the law of dimishing marginal utility

dd=f(p) means demand is the ___________ of price

__________ goods arenot essential goods and are consumed by the rich only
______________ goods aregenerally desired by the people and these are durable goods
_______ goods such as shares are traded in the share market which do not follow the law of
demand
Government spending excludes governemnt spending on _______________.
Continuity in consumption is prerequisite for

Cross elasticity means?

A forecasting methods in which the whole population or its sample are surveyed to determine the
trends
Which is a kind of expert opinion method for forecasting
The businessman has to arrange for Finance, Space, Manpower; material etc. This idea is known as
forecasting of demand of
When the demand of a commodity is responsive to price then it is known as

Price elasticity of demand can be shown as

When two good are used at the same time to fulfill the demand is known as

Under this the govt. in order to control the exploitation of the poor farmers announces the support
prices of most of the agriculture products
The market demand curve for a perfectly competitive industry is QD=12-2P. The market supply
curve is QS=3+P. The market will be in equilibrium if
Which of the following is a barrier to entry that typically results in monopoly?
A natural monopoly refers to monopoly that is defended from direct competition by

A single-plant, multi-product firm will introduce additional products

A firm will realize the highest level of profit if it is able to engage in

A movie theatre that charges a lower price for matinees than for evening showings is engaging on

When large number of able bodied pressures of working age, which are willing to work cannot get
the work
It is a mechanism to regulate the money supply in an economy by the central bank

Which of the following is a macroeconomic issue?

The percentage change in one’s real income can be approximated by

The price level has doubled in 35 years. The approximate annual percentage rate of increase in the
price level over this period has been:

The main measurement of inflation is:

Process of translating cash flow into equivalent dollars at common base period is considered as
The cost incurred by the government for the welfare of the people and which improves the life of the
people
Managerial economics is ___________ economics in nature
It is the study of aggregates, i.e. aggregate employment, aggregate income, aggregate saving and
investment, trade cycles, government policies, etc of a nation.
Which of the following is a nature of managerial economics?
Managerial economics is __________ economics and based on normative economics.
"As price increases, demand decreases".

It is want satisfying power of a commodity.

The three elements of demand are: Desire, Backed by Purchasing power and __________.
These goods represent status symbols.
If E<1, it is a case of
When the demand of a commodity is responsive to income then it is known as

Which of the following is true with reference to Opportunity Cost?

It is the market value of all the final goods and services made within the borders of a country in a
year.
Which is not a reason behind failure of market mechanism?
A form of Govt. intervenes in the economy in which Govt. agency uses its law making power to
regulate the prices.
_________ is a method of price control.
MRTP is related to

Economic problem arise because of

Which of the following is not a factor of production?

Act of satisfying one’s wants is known as
The branch of economics which studies the aggregate behavior of the economic system

There is an inverse relationship between the quantity demanded of a commodity and its price.
If the demand for a firm's output is horizontal, then the firm is a perfect competitor.
Estimates of demand elasticities are used by firms to determine optimal operational policies
A scatter diagram is a graph of a linear function.
The Delphi method generates forecasts by surveying consumers to determine their opinions.
Time-series analysis generates forecasts by identifying cause and effect relationships between
______________ demand forecasting is related to the business conditions prevailing in the e
______________ is the change in total revenue irrespective of changes in price or due to the
Demand for necessary goods (salt, rice, etc,) is ______________ and demand for comfort a

______________ Method is also known as Sales‐Force –Composite method or collective opi

The Importance of micro ecnomics in the managerial economics does not inculde

Managerial economics and HR focuses on

Cross elasticity of demand is shown as

Total Outlay Method is given by

Total product/ number of units of output is a formula of
The change in output resulting from a unit change in one of the firms variable input is a definition of?
It is the cost which has been incurred in the past activity
Which cost is very important cost concept used in business decision
Which costs are known as supplementary costs and indirect cost
SS=f (Pn, Pr,F,T,G). In this formula Pr stands for?

SS=f (Pn, Pr,F,T,G). In this formula Pn stands for?

Under this concept the price is fixed on the higher side and demand increases.
The want satisfying quality of goods is a definition of
What does it include from the following as economic problems of world
Which one is a quadratic equation
Identify Which of the following is NOT a determinant of the demand for good X?

Infer What will happen if coffee and milk are complements

Choose the correct from the following options if marginal utility is zero
Infer the value of the cross price elasticity of demand for good Y If goods X and Y are
perfect SUBSTITUTES.

Identify the correct meaning of indifference curve

Identify the correct description of Net National Product

Select from the alternatives the correct description of Real national income

Choose the correct alternative with regards to time value of money

Select the capital budgeting technique which does not consider the cash inflows of entire life
of the project

Choose the incorrect statements about capital budgeting

Identify the fiscal policy tool from the following
Select from the following does not involve collateral security

Choose the correct option in context of fiscal policy

Explain what will happen to the demand of inferior good if its price increases

Explain what will happen to the demand of ink when the price of fountain pen increases

Infer what change will happen in quantity supplied when price of the commodity increases

Choose what is correct in description of market equilibrium

Identify which of the following is not a determinant of supply of good X

Chhose from the following options a producer should exercise while deciding the quantity of
a particular good to be produced.
Identify the correct alternative from the following with regards to price elasticity of demand
if 2% increase in price results in a 6% decrease in quantity demanded.

Choose the incorrect statements from the following

Select the correct alternative if the demand for agricultural products is inelastic

Identify the relation between two goods X and Y if the cross price elasticity is positive
Identify Which of the following is NOT a determinant of the demand for good X?

Infer What will happen if coffee and milk are complements

Choose from the options correct phrase for 'the extra utility from consuming one more unit of a
good.'

Choose the correct from the following options if marginal utility is zero
Infer the value of the cross price elasticity of demand for good Y If goods X and Y are perfect
SUBSTITUTES.
Apply the concept of income elasticity of demand and infer the income elasticity of Pizza where
Pizza is a normal good
Infer the value of cross price elasticity of goods X and Y if they happen to be perfect complements.
Apply your knowledge of utility analysis and infer when does total utility coincides with marginal
utility
Choose the correct alternative from the following in case of price elasticity of vertical demand curve

Identify the correct meaning of indifference curve

Select the correct alternative for Gross National Product

Identify the correct description of Net National Product

Select from the alternatives the correct description of Real national income

Choose the correct alternative with regards to time value of money

Identify the correct statement about Internal Rate of return (IRR)

Select the capital budgeting technique which does not consider the cash inflows of entire life of the
project

Choose the incorrect statements about capital budgeting

Identify Which of the following types of costs are excluded from cost benefit analysis
Choose the appropriate phrase for the additional cost incurred on producing one more unit
Identify which of the following factor of production is variable in short run

Choose from the following the correct expression of Demand

Identify the correct description of repo rate

Identify the fiscal policy tool from the following
Select from the following does not involve collateral security

Choose the correct option in context of fiscal policy

Explain what will happen to the demand of inferior good if its price increases

Explain what will happen to the demand of ink when the price of fountain pen increases

Infer what change will happen in quantity supplied when price of the commodity increases

Explain the concept of Excess demand

 Option 1 Option 2 Option 3 Option 4 Answers
total revenue is at a average revenue is
total revenue is average revenue is
maximum or a at a maximum or a
zero. zero
minimum. minimum. 3
it is equal to total cost is also at profit is at a revenue is
marginal cost. a maximum minimum maximum 1
monopolistic differentiated
duopoly pure oligopoly.
competition. oligopoly. 3
monopolistic
Monopoly Duopoly Natural monopoly
competition. 4
The market
perfect imperfect structure cannot be
monopoly.
competition. competition. determined from the
information given.
4
Output price is Average variable Average fixed cost
All of the above 1
constant cost is constant is constant
Free medical Construction of a
Subsidized lunch Old age pension 2
facilities house
Coincidence
Lagging indicator Leading indicator Smoothing indicator 3
indicator
Consumption
Production analysis Break even analysis Cost anaysis 3
analysis
Many suppliers but
Most retail sale Single Very large 2
one buyer
Gross profit Net profit Normal profit Monopoly profit 3
TRUE FALSE 2
TRUE FALSE 2
TRUE FALSE 2
TRUE FALSE 2
Micro economics Macro economics Both a and b None of the above 2
Demand Price Consumption Utility 3
Complementary Substitute Goods Paired Goods Automobile Goods 2
Goods
Point Elasticity Time Series Method Arc Elasticity Percentage Method 2
Short Period No period Duration Long Period 4
Law of diminishing Law of Negative Law of Increasing Law of Constant 2
Return Return Return Return
Negative return Constant return Decreasing return Increasing return 4
Cost Supply Demand Production 1
Stage 1 Stage 3 Stage 2 Stage 4 3
Opportunity Economic Budgetted Actual 1
Explicit Cost Implicit Cost Actual Cost Accounting Cost 2
Supply Curve Average Revenue Total Curve Plant Curve 4
Curve
Disintegration Technical Financial Managerial 1
Rare Articles Inelastic Goods Specualtive Goods Agricultural Goods 3
Inelastic Supply Elastic Supply Negative Supply Positive Supply 2
Es = 0 Es = 1 Es < 1 Es > 1 4
Government Rules Price Technology Goals of producer 1
Production Business Godown Stock 4
Variable Product Average Product Marginal Product Investment 2
Penetration Pricing Skimming Pricing Cost Plus Pricing Marginal Pricing 1

Equilibrium Optimum Sleeping Leisure 1

Duopoly Perfect Competition Monopoly Monopolistic 2
Productivity Perfromance Profit Punctuality
1
Perfromance Economic Result Supply
2
Conditions Situation Functions Awareness
1
Finance Marketing Human Resource Social Sciences 1
Directly and Perfectly and Socially and None of the abve
Indirectly Imperfectly Economically 1
Operating Result Performance Decision making
4
Situation Performance Forecasting Result
3
Equal Wider Lower Different 2
Fucntion Type Scope Result 3
Positive relation Negative relation Symmetric relation None of the above
between price and between price and between price and 2
demand demand demand
Price elastic Unit price elastic None of these Price inelastic
answers 3
The slope of the The indifference The relative process All of the above
difference curve curve is tangent to of the two goods
equals the slope of the budget equals the marginal 2
the budget constraint rate of substitution
constraint

Indifference curves Indifference curves Indifference curves Higher indifference

are downward are bowed outward do not cross each curves are preferred 2
slopping other to lower ones
Complementary Demand Giffen goods Law of demand
goods 1
Not Available Unlimited Evreywhere Limited 4
It is the quantity of The want satisfying It is the quantity of It uses some of the
goods produced quality of goods goods supplied theories of macro 2
economics
Inferior goods Superior goods Supportive goods Consumption of
goods 2
PT CT DT Only T 4
Desire Backed by money Willingness to pay All of the above
and part with the 4
money
Prof. Marshall N H Borden Dr. alfred Marshall W. Anderson 1
Increasing Decreasing Constant None of the above
2
Giffen goods Goods in short Costly luxury items All of the above 4
Each price level supply
One price level No price level None of the above 1
Suppliers Retailers Ultimate consumer Distributors 3
Law of supply Law of demand Law of marginal Giffen goods
utility 2
Law of supply Law of demand Law of marginal Giffen goods
utility 4
Joint demand Composite demand Income demand Individual demand 1
Joint demand Composite demand Income demand Individual demand
2
Perishable goods Non perishable Durable goods Non durable goods
goods 3
Joint demand Cross demand Income demand Individual demand 2
dd=f (p) dd=f (v) dd=f (c) dd=f (f) 1
Total utlility Average utility Marginal utility None of the above 3
Demand Supply Dimishing marginal Production
utility 3
More Equal Less Constant 3
Demand Supply Dimishing marginal Production
utility 1
Function Proportion Equation None of the above 1
Giffen Outdated Costly luxury Speculative 3
Giffen Outdated Costly luxury Speculative 2
Giffen Outdated Costly luxury Speculative
4
Transfer payments Tax Goods and services Wages and material 1
Law of diminishing Revealed Indifference curve Marginal rate of
marginal utilities preferences analysis substitution 4
An increase or A small change in the High fall in price may When the price of a
decrease in the price of a product increase the demand product increases,
income of a person changes the demand slightly or not at all the demand for its 4
of a product more close substitute will
increase

Leading indicator Trend projection Opinion poll None of the above

3
Delphi method Consumer survey Opinion poll Trend projection 1
A product A commodity A sell A consumption
1
Income elasticity of Cross elasticity of Price elasticity of None of the above
demand demand demand 3
% change in quantity % change in quantity % change in quantity % change in quantity
demanded + % demanded - % demandedd /% demanded * % 3
change in price change in price change in price change in price
Goods demanded Normal goods Complementary Repetative goods
goods 3
Administration 1
Support pricing Cost cut pricing Governemnt pricing
pricing
P=6 & Q=9 P=5 & Q=2 P=4 & Q=4 P=3 & Q=6 4
Production of the
The firm controls the industry’s product is Production of the
The firm holds an
industry’s product 3
entire supply of a subject to economies of requires a large initial exclusive government
raw material scale over a broad franchise
capital investment
range of output
 Economies of scale
Control over a vital 3
over a broad range of A government franchise A patent or copyright
input
output
In order of Until the marginal
Until 100% of unused In order of income
diminishing price revenue from the last
plant capacity is price elasticity’s of 3
elasticity’s of product introduced is
employed demand
demand equal to zero
The answer cannot be
First-degree price Second-degree price Third-degree price determined without
1
discrimination discrimination discrimination additional
information
The answer cannot be
First-degree price Second-degree price Third-degree price determined without
1
discrimination discrimination discrimination additional
information
Monetary policy Open market Depression Fiscal policy 3
Bank rate Monetary policy Inflation Fiscal policy 2
The level of
The price of houses The wage rate for Your decision to
unemployment in the 4
in Oxford plumbers in London work or stay at home
UK
Dividing real income Dividing the price The % change in The % change in
by the price level, level, expressed as an price level minus the nominal income
4
expressed as an index number, by % change in nominal minus the % change
index number nominal income income in the price level
50 percentage 20 percentage 5 percentage 2 percentage 4
Part time Unemployment that
The unemployment is The unemployment
employment and is caused by a decline 3
subject to criticism rate
discouraged workers in total spending
Semiannual cash Compounded cash
Annual cash flow Discounted cash flow 4
flow flow
Marginal cost Average cost Social cost Total cost 3
Macro Micro Positive Negative 2
Positive Economics Micro Economics Macro Economics Normative Economics 3

Pragmatic Opportunistic Macro Normative 1

Positive Pragmatic Macro Applied 4
Law of Supply Law of Income Law of Demand Price Elasticity of 3
demand
Demand Utility Supply Purchasing power 2
Willingness to pay Objective Money Purpose 1
Associated Goods Speculative Goods Giffen Goods Veblen Goods 4
Elastic Demand Unitary Elastic Inelastic Demand Perfectly Elastic 3
Cross Elasticity Income Elasticity Price Elasticity of Inelasticity 2
demand
It is the value of the It is the value of a It is useful in decision It is useful for valuing
next best use for an sacrificed alternative making non marketed goods 1
economic good
GNP GDP Market Price Selling Price
2
Rise of Monopolies Economic Instability Sacrifice of Social Poverty
Welfare 4
Legal Control Red Tapism Price Control Politics
3
NPV Bank Rate ARR MBO 2
Monopolistice Maximum Retail Minimum Relative Measures for Retail
Restrictive Trade Price Trade Policy Trade Prices 1
Practices
Abundant resources Resources are Scarce Inefficiency of Inefficient use of 2
authority resources
Labour Land Profit Capital 3
Demand Aggregate demand Utility Consumption 4
Macro economics Micro economics Managerial None of the above 1
economics
TRUE FALSE 1
TRUE FALSE 1
TRUE FALSE 1
TRUE FALSE 2
TRUE FALSE 2
TRUE FALSE 1
Macro level Industry level Firm level Micro 1
Average revenue Total revenue Marginal revenue Incremental revenue 4
Elastic, inelastic Inelastic, elastic Elastic, elastic Inelastic, inelastic 2
Consumer
Opinion survey Expert opinion Delphi method
interview method 1
Theory of commodity Theory of consumer
Theory of factor pricing Economics of welfare 2
pricing surplus
Planning for product Required skill Pricing strategy and
Forecast the cash flow 2
demand availability earning and profit
Ce= % change in Ce= % change in Ce= % change in Ce= % change in
demand of X product- demand of X product + demand of X product / demand of X product *
3
% change in the price % change in the price % change in the price of % change in the price of
of Y product of Y product Y product Y product
Prof. Marshall N H Borden Dr. william Marshall W. Anderson 1
Total product Marginal product Inputs Average product 4
Total product Marginal product Inputs Average product 2
Margin of safety Total cost Breakeven point Historical cost 4
Actual cost Opportunity cost Implicit cost Explicit cost 2
Fixed cost Actual cost Opportunity cost Historical cost 1
Price of related 2
Price Price of factors Performance review
goods
Price of related 1
Price Price of factors Performance review
goods
Marginal Cost Cost plus Pricing Pricing Leadership Pricing Skimming 4
Demand Aggregate demand Utility Consumption 3
Population explosion Demand analysis Supply analysis Profit analysis 1
Q = a+bL-cL2 Q = a+bL+cL2-dL3 Q = aLb None of the above 2
The income of The cost of labor The price of good The number of
consumers who used to produce Y, a complement to buyers of good X 2
buy good X. good X. X.
The quantity of The quantity of
coffee demanded coffee supplied will The demand for The demand for
will increase decrease. milk will increase. milk will decrease. 4
Total utility is also Average utility is Total utility is Average utility is
zero maximum maximum zero 3

-1 0 1 Either 1 or 2 3
equal utility from
the consumption of
equal consumption two combinations equal consumer equal prices of the
of two goods of goods income goods consumed 2
Gross Domestic
Gross National Gross Domestic Product plus net Gross National
Product adjusted Product adjusted property income Product minus
for inflation for inflation from depreciation 4

Nominal national Nominal national Nominal national Nominal national

income adjusted for income adjusted for income adjusted for income adjusted for
population change unemployment inflation exchange rates 3
A unit of money A unit of money There is no
obtained today is obtained today is difference in the
worth more than a worth less than a value of money
unit of money unit of money obtained today and Time doesn't have
obtained in future obtained in future tomorrow any value 1
Accounting rate of Average rate of
return Payback period Net Present value return 2
Capital budgeting
Capital budgeting Capital budgeting Capital budgeting decisions determine
decisions are decisions are long decisions are the financial
irreversible in term investment related to working viability of the
nature decision capital project 3
Repo rate Bank Rate Reverse repo rate Tax rate 4
Repo rate Reverse repo rate Bank Rate Tax rate 3
It is a set of rules It is a set of
for government to guidelines for It is a set of rules to
control RBI government It is the set of tools control forign
operations revenue spending available with RBI exchange 2
The demand will The demand will The demand will The demand may
decrease increase remain same increase or decrease 1
Demand of ink will Demand of ink will Demand of ink will
increase decrease remain same Cant be judged 2
Quantity supplied Quantity supplied Quantity supplied Quantity Supplied
will not change will remain same will increase will decrease 3
neither buyers nor suppliers will
sellers want to supply any amount
no government change their demand curves are that buyers wish to
regulations exist behavior perfectly horizontal buy 2
The cost of labor The income of
used to produce The price of good consumers who buy The number of
good X. X good X. sellers of good X. 3
 Never produce an
additional unit if its
marginal cost is
Keep producing Always produce an higher than the Always produce at
more units until the additional unit if marginal cost of additional unit if
total benefits equal price is greater than previously price is greater than
the total costs marginal cost. produced units. zero 2

1/3 6 2 3 4
for a company
whose production
process involves
making two goods,
one main and the
other secondary, if
the price of the
main good
In general, the increases, - caeteris
demand for If the price and the If the price and the paribus - the supply
necessity goods is producers` income producers` income on the secondary
less elastic than are directly are directly good`s market will
demand for luxury proportional, the proportional, the increase (and vice
goods; demand is elastic; supply is elastic; versa). 2
the percentage
as the prices rising prices do not decrease in prices is as the prices
decrease, the lead to lower than the decrease, the
revenues earned by differentiation in percentage increase revenues earned by
producers increase producers' incomes in demand producers decrease 4
They are Cross price
They are subsitutes complementary They are unrelated elasticity can't be
goods goods goods positive 1
The income of The cost of labor The price of good Y, The number of buyers
consumers who buy used to produce good a complement to X. of good X 2
good X. X.
The quantity of The quantity of
coffee demanded will coffee supplied will The demand for milk The demand for milk
increase decrease. will increase. will decrease. 4

Marginal utility Total utility Average utility Bonus utility 1

Total utility is also Average utility is Total utility is
zero maximum maximum Average utility is zero 3

-1 0 1 Either 1 or 2 3

Positive Negative Zero maximum 1

0 1 -1 Either 2 or 3 3
only for the irrational for the first unit at the level of the last
consumer consumed unit consumed at the saturation point 2
Perfectly elastic Perfectly inelastic Unit price elastic elastic 2
equal utility from the
consumption of two
equal consumption of combinations of equal consumer equal prices of the
two goods goods income goods consumed 2
 Gross Domestic
Gross Domestic Product plus net Net National Product
Net National Product Product adjusted for property income from plus net property
adjusted for inflation inflation abroad income from abroad 3

Gross National Gross Domestic Gross Domestic Gross National

Product adjusted for Product adjusted for Product plus net Product minus
inflation inflation property income from depreciation 4
Nominal national Nominal national Nominal national Nominal national
income adjusted for income adjusted for income adjusted for income adjusted for
population change unemployment inflation exchange rates 3
A unit of money A unit of money There is no
obtained today is obtained today is difference in the
worth more than a worth less than a unit value of money
unit of money of money obtained in obtained today and Time doesn't have
obtained in future future tomorrow any value 1
It is the rate of return
at which Present cash
outlay is exactly
It is the rate at which equal to present
Net Present Value is values of discounted
equal to zero future cash inflows Neither 1 nor 2 Both 1 and 2 4
Accounting rate of
return Payback period Net Present value Average rate of return 2
Capital budgeting Capital budgeting
Capital budgeting decisions are long Capital budgeting decisions determine
decisions are term investment decisions are related the financial viability
irreversible in nature decision to working capital of the project 3
Direct cost Opportunity costs Sunk costs Accounting cost 3
Average cost Marginal cost Implicit cost Accounting cost 2
Labour Capital Both 1 and 2 Land 1
Rahul wants to buy
1Kg sugar
Rahul wants to buy Rahul wants to buy 1 Rahul Wants to buy tommorrow at Rs.30
Sugar tommorrow Kg Sugar 1Kg sugar today per Kg 4
It is the rate of It is the rate of
interest at which interest at which RBI It is the interest rate
commercial bank borrows for short at which Government It is the interest rate
borrow short term term from borrows funds from at which RBI borrows
funds from RBI commercial banks RBI from government 1
Repo rate Bank Rate Reverse repo rate Tax rate 4
Repo rate Reverse repo rate Bank Rate Tax rate 3
It is a set of rules for It is a set of
government to guidelines for It is a set of rules to
control RBI government revenue It is the set of tools control forign
operations spending available with RBI exchange 2
The demand will The demand will The demand will The demand may
decrease increase remain same increase or decrease 1
Demand of ink will Demand of ink will Demand of ink will
increase decrease remain same Cant be judged 2
Quantity supplied Quantity supplied Quantity supplied Quantity Supplied
will not change will remain same will increase will decrease 3
Quantity demanded Quantity demanded Quantity supplied of
of a commodity of a commodity is a commodity is more Quantity demanded is
equals its quantity more than its than its quantity equal to price of the
supplied quantity supplied. demanded commodity 2
 Question Option 1 Option 2 Option 3
In a group, eye to eye contact you cannot concentrate
Individual Enemy Friend
on an?
Which type of communication is called as lectures? Many-to-Many One-to-Many One-to-One
With which system, it is possible to spread a written Postal and
Telex and Fax Mobile and Email
word all over the world physically. Courier
What has become convenient to transfer words in
Photocopy Fax Telex
written forms?
One of the best example of one to many written
Magazine Website News Paper
communiation is?
Correspondence can be supported with Graphs, Charts,
Graphs, Pictures Charts, Graphs
Pictures
What is found in conversation? Purpose Direction Scope
What are pre-determined conversations? Consultation Examinations Exchange
Do picture communicate? Yes. Sometimes Never Yes. Rarely
Downward communication can be done with Subordinates Bosses Colleagues
The computer information can be Overlooked Discussed Seen
One of the objective of communication is
1 0
communication should be clear and brief..
Communication should not consider cost and benefit
1 0
factor.
Cultivating language is important for communication 1 0
Empathy is putting someone in the position of
1 0
receiver.
Choose the appropriate technique which can be
extensivley used for the group activity where there
Tea-breaks Meeting Parking
are number of official groups operating in an
organization
Select the widely used technique in an organization,
if group decisions are involved or information is to Outbound activity Interview Meeting
be distributed
Identify the techniques which is very sensitive and it Machineries Industrial
Machineries Removal
is concerned with employees and their families. upgradation Relations
Identify for communication the media mix Words, Pictures, Text, Pictures,
Text, Words, Voice
appropriately includes from the list Voice Voice
Choose the most appropriate for effective
communication is the one which makes people to act Objective Purpose Target
towards communication
If there is a time, one may choose, which method, Cheaper and fast Clostly and slower Clostly and fast
for communication?
The message should be Clear Clear and brief Brief
The process of communication involves Manners of Language Grammer
Technically people may learn to write well but may Expression
Appropriate symbols Appropriate Appropriate
not support it with ? language words
One's personality is expressed through? Language Manners Communication
It is really an act of passing a message to receiver’s Encoder Decoder transmission
hands.
The _________for message should be chosen on the people place devices
basis of its availability, meet situational needs, time
needed for achieving communication objective, cost
involved and likely disturbances in transmission.
There must be sufficient knowledge pertaining to Commercial Legal knowledge Competitive
prices and commercial terms so that we can speak of knowledge Information
actual sales
It also study geography and history of market area Know customer Know logistics and Know self
and have a good sense of logistics involved. profile culture interest of
intermediaries
Even the board of directors use this term as a Gathering Get-together Gossiping
technique of communication
This is one of the sensitive communication areas Public relation Foreign relations Industrial
which are concerned with its employees and their Relations
families.
One popular example is talks with Worker Union or Group representation Lectures Official
at the time of demonstrations, grief etc. Here the
individual is primarily a listener and all others are
speakers.
The conversation with the boss, subordinates and Official Discussions Group
colleagues will vary, depending upon how much representation
authority you mix with it.
Many times we confirm voice communication by silent written Body language
________ communication as a safety measure and
for permanent record.
This mode has become convenient to transfer words silence Gestures E-mail
in written forms along with a facility to send its
copies to many users.
The type of communication on telephone is so voice silent written
common that we find even illiterate people using it
very easily.
For holding one way communication like in public Walkman Speakers Dictaphone
meeting, business conference these are used.
A media to transact and it is transacting community quiet silence Language
that decides the choice.
Many people lack speaking abilities because they write read listen
lack purposeful thoughts to _______.
Jotting points on a piece of paper is essential to reading listening writing
increase this type of skills
The term referred as expanding subject in Paraphrasing Summarization vocabulary
understandable fashion.
Some meetings are called just to show that everyone red light opposition disapproval
is consulted before taking decision.
Any problem, any emergency is attended to by Conferences Interviews Seminars
calling
Top governing ______ responsible to organization Governor Prime Minister Board of
functioning through meetings. Directors
The term referred as Finding way through humans in Organisation Organisation prudence
organization carefulness caution
 Short and
Presentation will have to be Effective Short
effective
Technical and
Technical knowledge Commercial
All communication requires a commercial
only knowledge only
knowledge
The mother tongue and language of business need
Identical Technical Commercial
not be?
Writing skills in language can only be developed Practicing Practicing
Practicing listening
through? speaking reading
We cannot communicate without what? Words Language Symbols
Two persons are not alike, even though both of them
Sofisticated Human Well Mannered
can qualify to be
In order to know a person one has to remain very Family
Education Income
submissive, whatever may be his? background

Respect individual as human irrespective of their? Power and position Power only Position only
The person becomes more important than a ? Education Position in society Income
Keeping your
To win trust, some of the approaches are Being honest Sincere
words
Humans act in their Self interest Comfort zone Free Time

To communicate with quite mind and make a Control one's

Control over language Control Emotions
judgement of situation, one has to thoughts

He is under pressure of a team and in most of cases Insider or

Follower Leader
he is either outsider
The tools which we use for communication are? Non Technical Commercial Non Commercial
From where basic knowledge about technical tools
Manuals Service Contract User handbook
can be learnt?
Which factors needs to be cultivated for effective
Knowledge Skills Values
communication?

Which type of messages have no place in business

Non-objective Commercial Technical
communication?

In short your message should be planned in terms of

Reaction of receiving Be Objective Be in time frame
which factors?
If you feel message should be transmitted in real
Using Telephone Sending a person Using Courier
time, then which method is adopted?
A choice of media, message, encoding and Sender and
Transmitter Receiver
transmission is done by? receiver
Financial Political
With every message, sender is trying to convey? Emotional Leadership
Leadership Leadership

Reducing Reducing
During transmission of a message, one has to carry Reducing Distances &
Disturbance & Disturbance &
out two activities. Which are those? Removing Barriers
Removing Barriers adding Barriers

The poor listener would be a Bigger advantage Bigger gainer Bigger loser
The problem with most of the communicators is that Commercial Business
Technical knowhow
they show less inclination in having some basic knowledge knowledge
What needs understanding a coded language used
Symbols Code Encode
in a message.
In written communication one will have to Understand Script Words Words meaning
In business world, receiver requires which skills? Reading Writing Listening

Capacity of
Reading &
One of the barriers is not developed Capacity of reading Deciding priorities
Deciding
priorities
Give clear . . . . . . and . . . . . . . about which you are Instructions, Direction,
Reference, Subject
communicating. Reference Subject
. . . . . . . as humans irrespective of their power and
Respect Individuals Respect Seniors Respect Juniors
position.
If there is no . . . . . . . to communicate one can
Message Receiver Intention
hardly do It effectively.
With every message the sender is taking ……. ….. of Emotional
Emotions Leadership
the thoughts he is conveying. Leadership
…….. ……. And removing barriers is a job one has to Reducing
Keeping barriers Technical Tools
do during transmission. disturbances
Feedback is essential in business for both the parties
Inactivity Marketing Transaction
to do the ………
In companies having a ................... base this is a class
of stake holders who need meticulous Business Partner Vendor Shareholder
communication.
.......... knowledge becomes an important
Commercial Technical Legal
consideration in dealing with the Government.
The business communication is largely based on
Pathetic Passionate Hystrical
rational and rarely ..............
Identify the very popular system in voice
Telephone Telex Fax
communication with distance.
In comparison between transportation cost with Manufacturing
Marketing Cost Repair Cost
telephone talk identify the more expensive method Cost
Identify the most widely used system, it is possible to Postal and
Telex and Fax Mobile and Email
spread a written word all over the world. Courier
Select the post popular communication format in
Circular letters Memo Notices
official methods In one to many type
Identify one of the best examples of one to many
Magazine Website News Paper
written communiation.
Identify amongst the mentioned limitations,
Technical limitation of Commercial HR limitation of
Communication has to be understood along with
tools limitation of tools tools
Identify One of the most important areas in business Downward Upward Individual
communication communication communication Communication
Identify, the increase of the essential skills for Jotting
Listening Speaking Writing
points on a piece of paper.
Identify amongst the options, One of the reason to Announcing important Announcing Announcing
call for a meeting achievement Bonus Termination
Identfy One of the pre-consideration for organizing
Participants Venue Agenda
meeting
Choose One of the important reasons of failure of
Member Stenographer Chairman
meetings
Show which amongst the listed is a major meeting
Agenda Member List Venue Details
document.
Select the appropriate feedback mechanism after a
Venue Bill Subject Layout Minutes
meeting.
Select the appropriate method of communication Interactive One way Silent
during an interview. Communication Communication Communication
Select apporpirate method communication to support Graphs, Charts,
Graphs, Pictures Charts, Graphs
official Correspondence. Pictures
Ability to speak and ability to hear are enough if simple and direct simple and complex and
people are opposite to each other, Seeing Eye to eye indirect direct
this is called
Many people expect immediate action without indifference disinterest feedback
thinking how much time it will take for receiver to
decide, act and then give a.
If we are weak in language our expressions are sender encoder interpreter
incomplete in terms of persuasion and
understanding of the which person.
If you are doing communication _________ you are profitable purposelessly efficiently
wasting time and money.
The language which the family members speak Non-native language foreign language official language
becomes our first acquaintance and this is what we
loosely term as
In order to understand human being we have to Group single individual
understand him as an individual as well as in context
of which behavior.
In communication identify what of all those who are altruism generosity Self-Interest
participating and then see how yours and theirs self-
interest can be fruitfully utilized.
_________ is heart of your becoming a part of social politics Communication ignorance
influence and leadership.
The person makes a choice of media, message, Sender Receiver transmission
encoding and transmission and therefore, its tone,
cost and speed.
The term should have an objective to at least get Decoder message Sender
confirmation of its receipt confirmed or action
feedback, that too, within a given time frame.
It refers to the flow of messages across functional Diagonal organisation Vertical Horizontal
areas on the same level of an organization. Communication communication
Building relationships between senior-level and Parallel Diagonal Vertical
lower-level employees from different parts of the Communication organisation Communication
organization
A flow of information up and down the Vertical Horizontal Parallel
organization's hierarchy Communication communication Communication
This is specialized communication on fixed term Home Bulletin Newspaper press release
basis developed for hi-lighting achievements of
employees and organization.
This communication is with variety of sections, External Pheripheral Internal
departments, branches and at different levels like
bosses subordinates and colleagues.
Business involves in society as the main agency Goods only Services only Neither Goods or
providing Services
To form huge network organization, we require Connection Some one is No one is
connected connected
What is at the heart of business network? Communication Products Services

What expresses displeasure on part of the Pictures Words Spoken Signs

communicator?
Business Communication is always Purposeful Fruitful Aimless
The building blocks of trust are transparency and in
1 0
time response.
The general qualities of message does not hold good
1 0
in all media.
Office communication is largely written
1 0
communication.
Office communication is more based on rules and
regulations it requires more knowledge of systems 1 0
and procedures.
One can not give links to some useful site 1 0
Print is most popular media that is being used in
1 0
business.
Success of business depends on . . . . . . . . Product Communication Machinery
One of the important area of knowledge for
Readking Skills Writing Skills Language
communication is . . . . . . . . .
. . . . . . . . . . Is respecting others and winning them. Diplomacy Politics Skills
If you are learning business communication, start Business Business
Business Reports
reading . . . . . . . . Newspapers Magazines
Classify the main involvment of Business in society Neither Goods or
Goods only Services only
as the main agency providing Services
Identify the requirement to form huge network in the Some one is No one is
Connection
organization connected connected
Select the correct option for, 'Business
Purposeful Fruitful Aimless
Communication is always'
Motive of the message should be Clear Clear and brief Brief
Choose appropriatly for the following sentence,
Appropriate Appropriate
'Technically people may learn to write well but may Appropriate symbols
language words
not support it with'
Select appropriate option for, 'Empathy is putting Business
Services Products
ourselves in the position of receiver of ' transcation
Recall if the mother tongue and language of business
Identical Technical Commercial
need not be
Recall how writing skills in language can only be Practicing Practicing
Practicing listening
developed through? speaking reading
For effective communication identify how the
Self interest Comfort zone Free Time
humans act?
Determine if one must communicate with quite mind
Control one's Control
and make a judgement of situation, what must one Control over language
thoughts Emotions
do?
Identify in most cases to develop communication
Insider or
strategy if he /she is under pressure of a team what Follower Leader
outsider
position he /she is in the group
During transmission of a message, one has to carry Reducing
Reducing
out two activities. Identify the activities. Reducing Distances & Disturbance &
Disturbance &
Removing Barriers Removing
adding Barriers
Barriers
Reception is generally at the receiving end and hence
Good Language
identify the requirement of the receptionist for Good Manners Patience
skills
effective communication
Select appropriately from the given choices, Office Internal External
Correspondence
communication is also known as Communication Communication
Identify the requirements for Effective Office Knowledge of
Knowledge of Knowledge of
communication is based on rules and regulations systems and
Employees office etiquette
procedures
 Option 4 Option 5 Answers
Group 1
Many-to-One 2
Mobile and Fax 3

E-mail 4

Email 3

Pictures, Charts 1
Reason 1
Discussions 4
Yes. Always 4
Relatives 1
Stolen 3
1

2
1
2

Board room 2

Circulars 3

Public Relations 3
Text, Words,
4
Pictures, Voice

Desire 1

Cheaper and
Slower 4
Short and sweet 2
Silence 1
Appropriate
emotions 4
Grammer 3
feedback
3
media
4

Publicity
orientation 1

Competitive
Information 2

meeting
4
Trade relations
3

Discussions
1

Lectures
1

facial
2

Postures
3

Body language
1

Fax
2
vague
3
express
4
speaking
2
Jotting points
1
Rubber Stamp
4
Meetings
4
Naval officer
3
Organization
politics 4
 Neither short
3
nor effective

Human touch 4

Same 4

Practicing
4
writing
Pictures 1
Good
2
communicator

Position 4

Neither power
1
nor position
Purpose 4
All the above 4
Personal life 1
Control one's
thoughts and 4
emotions
Follower or
4
leader
Technical 4
All the above 4

All the above 4

Neither
commercial nor 1
technical

All the above 4

Using snailmail 1

Sender 4

Situational
1
Leadership
Adding
Disturbannce &
2
Reducing
Barriers
Bigger barrier 4
Etiquettes 1
 Decode 4
All the above 4
Reading and
4
Listening
Capacity of
Listening &
3
Deciding
priorities
Instructions,
1
Direction
Respect
1
Colleagues

Sender 3

Leadership
3
Emotionally

Harmony 2

Purchasing 3

Customer 3

Judicial 3

Emotional 4

Email 1
Transportation
4
Cost
Mobile and Fax 3

Court Orders 1

Email 3
Management
limitation of 1
tools
Group
4
Communication
Hearing 1
Announcing
1
Transfer
Serving purpose 4
Powerless
4
Secretary
Acknowledgem
1
ent
Agenda 3
Comparitive
1
communication
Pictures, Charts 1
complex and
indirect 1

nonresponse
3

Receiver
4

effectively
2
Mother tongue
4

separate
1

bountiful
3

secret
2
Decoder
1

Receiver
2

Parallel
Communication 3
Horizontal
communication 2

Diagonal
organisation 1
magzine
1

Superficial
3
Goods and
Services 4
Every one is
connected 4
Products and
Services 1
Long Silence
4
Pleasant 1
1

2
1
Raw Material 2
Understanding
3
Skills
Maturaity 1
Audited
1
Statements
Goods and
4
Services
Every one is
4
connected
Pleasant 1
Short and sweet 2
Appropriate
4
emotions

Communication 4

Same 4
Practicing
4
writing
Personal life 1
Control one's
thoughts and 4
emotions
Follower or
4
leader
 Adding
Disturbannce &
2
Reducing
Barriers

Arrogance 3

Documentation 1

Knowledge of
3
language
Question Option 1 Option 2
A field of study that investigates the impact that Organizational Change Organizational Behavior
individual, group and structure have on behavior within
organization is known as
Organization Behavior is An interdisciplinary Having Limited focus
approach
Who has explained the Scientific Mangement F.W.Taylor Abram Maslow
Who is called as the Father of Scientific Mangement F.W.Taylor Abram Maslow
Who has demonstrated the concept of Hawthorne studies F.W.Taylor Abram Maslow
The first phase of Hawthorne studies is known as Illunimation studies Bank Wiring room
studies
Who has demonstrated the concept of Theory X and Y Abram Maslow Henry Fayol
Following are the priciples of scientific Management Describe and bread down Restrict behavioral
excpet the task to its smallest alternatives facing
unit worker-remove worker
discretion in planning
Hawthorne studies were conducted to find New chemical formula Radiation effect

Hawthorne studies were conducted at Delhi Singapore

Hawthorne studies has been started in following year 1999 1997
A Piece Rate Incentive system has been introduced by F.W.Taylor Abram Maslow
Organization structure primarily refers to how activities are how resources are
coordinated & controlled allocated

“------------ are social inventions for accomplishing goals Management Organization

through group efforts”
Organization Behavior is not a /an A separate field of study Applied science
Which of the following forms the basis for the autocratic Obedience Authority
model of OB
Which of the following is not correct for the Organisational behaviour Organisational behaviour
organisational behaviour? is an integral part of is a disciplinary approach
management
Following factors affect the OB except People Structure
OB is mainly concerned with the study of __________at human behavior Animal Behaviour
work.
Organizations is______ Social System Physical system
Select the style of workplace conflcit, implies_ Lets
put our heads together Both way Part Way
During workplace conflict if you are getting
something in exchange, what next step to take if you
are naturally assertive show what exaclty you would Try to gain ground, you
do? List him your wishes have ceded
Select the best approach when short term conflcit
resolution is needed in an workplace conflict? collaberate stand your ground
Outline a role-set is the range of contacts with whom
an individual in a particular role ? Shaper Plant
Identify The team-role which is likely to demonstrate
such positive qualities as strategic vision and accurate
judgement but may also be overly critical ? Specialist Shaper
Identify the external sounds present in the channels of Noise Semantic problems
communication from followings.
Select from the followings which of these should not Noise Planning
be avoided for effective communication?

Select the best way to protect the body from the

harmful effects of stress. learn how to avoid it learn how to manage it
Identify type of employee resistance aims at ensuring
the complete failure of change initiatives of the
organization? positive resistance negative resistance
Identify workers' acceptance of change is
characteristic of what type of culture? Team culture Collaborative culture
Choose the term for an organisation that adapts to
changes in the environment by quickly responding to
shifts in supply and demand conditions?

Opportunistic Enterprising
organisation organisation

The organization scores The organization's

low on the degree of management is highly
Culture is most likely to be a liability when ____ formalization. efficient.
____ is a process that helps new employees adapt to
the prevailing organizational culture. Formalization Socialization
The -------remarks “people fear technological
unemployment, reduced work hours, demotion,
reduced wages and reduced incentives and resist
change.” are the reasons for resistance of change Kert Lewin Keith Davis
The following are the examples of individual
resistance to change except----------------------- Economic reason Social Reason
The centrality of an attitude reflects: a person’s degree of the extent to which an
negative or positive feelings attitude is related to a
about an object. person’s other attitudes.
The ego-defensive function of an attitude: helps a person adjust to helps an person defend
his/her world. his/her self-image.

Cognitive dissonance occurs when: the attitude to an object the attitude to an object
and the behaviour towards and the behaviour towards
it are consistent. it are inconsistent.
The thing which is conception,explicit or implicit, distinctive of Perception Attribute
an individual or characteristic of a group, of the desirable
which influences the selection from available mode, means and
ends of action.
The thing which refers to the magnitude or degree of Attitude Valence
favorableness or unfavourableness toward the object/event is
The scale where the statement will be both favourale and Likert's scale Thurstone's scale
unfavaorable is called
The guttman scale was discovered in the year 1945 1940
Likert scale consist of how many boxes One Two
_____ describes a positive feeling about your job resulting enlargement satisfaction
from an evaluation of its characteristics.
The concept that orgaization are becoming more Psychology Work Diversity
hetrogeneous in terms of gender,race ethnicity and
inclusion of others diverse group is
In OB studies which of the following determinant of Indivudual Group
behaviour in organization
Which of the following field contribute to OB mainly at Psychology Social Psychology
the individual level analysis ?
Which of the field contribute to OB ? Psychology Social Psychology
The model of organizational behaviour are Autocratic Model Custodial Model
Which of the following is most closely associated with Hawthorne Studies Time and Motion Study
Henri Fayol?
An interdisciplinary field dedicated to the study of how A)sociology. B)cultural anthropology.
individuals and groups tend to act in organizations is
called
Organizational behaviour incorporates two distinct
features which are: interdisciplinary and interdisciplinary and
scientific explanatory
Which one of the following is not a level at which social individual group
science research can be carried out in relation to
organizations?
One of the following is NOT representative of some of the size, location and industry management style,
variables on which organizations differ, which is it? government policy and
chance
Which of the following best describes the term any group or individual owner or person with a
stakeholder in relation to organizations? with an interest in the financial stake in the
organization business
One of the following is NOT representative of some of the career, opportunity and
reasons underlying why managers need organizations to habit status, power and self-
exist, which is it? interest
Which of the following is not one of the characteristics of reflexive. embedded.
the critical perspective on the study of organizations?
A significant contribution of Chester Barnard was the organization as a co-
concept of bureaucracy. operative system
____________ is useful in measuring, understanding and Psychology Social Psychology
changing attitude, communication pattern, the way in
which group activities can satisfy individual need and in
group decision making process.
Bureaucratic organizations approach was a subfield administrative systems theory
within ____. management
In_____________ the manager has the power to Custodial Model Autocratic Model
command his subordinate to do a specific job.
Management believes that it knows what is best for an
organziation and therefore,employees are required to
follow their orders.
The Industrial Revolution that started with the Eighteenth Twenty
development of steam power and the creation of large
factories in the late --------------- Century
The first phase of the Hawthorne work is --------------- Illumination Experiments: Relay Room Experiments:

Theory X and Theory Y was given by Douglas McGregor Ure

A Piece Rate Systems was stated by---------------- Douglas McGregor Ure
Hawthorne experiment was conducted by---------------- Douglas McGregor Ure
Hawthorne experiment was conducted at ---------------- Western Electric Co. East India Company
The study of organizational behavior is concerned with: Organizational Change Organizational Behavior
The key factors affecting Organizational Behaviour are People Structure
The study of Organization Behavior has certain basic An industrial enterprise is These people must be
assumptions an organization of people motivated to work
effectively

Who has given the four diifferent models of OB Abraham Maslow Keith Davis
OB's current state of investigation and study is best All of OB is based on There is little
described as: universal truths proposed disagreement among OB
by academics, researchers and scholars
researchers and as to the current state.
practitioners. Political
forces have a tendency to
influence the study of OB
and, hence, skew
resulting conclusions

“field of study that investigates the impact that Organizational Behaviour Motivation
individuals, groups, and
structure have on behavior in organizations for the
purpose of applying such
Organization Behavior is An interdisciplinary A humanistic approach
approach
Which of the following is/are the key features of Social invention Accomplishing goals
organization
A study of human behavior in organizational settings is Individual behavior Group behavior

Psychology’s major contributions to the field of the level of the group the level of the individual
organizational behavior have been primarily
at what level of analysis?
An OB study would be least likely to be used to focus on an increase in a fall in productivity in
which of the following problems? absenteeism at a certain one shift of a
company manufacturing plant
Which behavioural science discipline is most focused on Sociology social psychology
understanding individual behaviour?
The science that seeks to measure, explain, and Psychiatry Psychology
sometimes change the behaviour of humans and other
animals is known as
Which of the following fields has most helped us Anthropology Psychology
understand differences in fundamental
values, attitudes, and behaviour among people?
How is the science of organizational behaviour different OB accepts intuitive Much of the data used in
from sciences such as physics and chemistry? explanations of OB is collected by
phenomena it studies scientists working in
different, but related,
fields

Which of the following statements is true about the term It refers to an individual’s It is a current assessment
"ability", as the term is used in organizational behaviour? willingness to perform of what an individual can
various tasks. do.
The study of group processes in the organizational Psychology Sociology
behaviour has largely been derived from what field of
study?
_____ is the process by which individuals organize and Perception Intuition
interpret their sensory impressions.

What do we call it when we judge someone on the basis Stereotyping Categorizing

of our perception?
The cognitive process through which an individual Perception Selective Perception
selects, organizes but misinterprets
environmental stimuli is known as_________
What is the external attention factors affecting Perception Intensity Past Learning
What is the internal set factors affecting Perception Psychological need Intensity
Following thing must be done to have quick perception Increase your own Be aware of the effect
except awareness you have on others
_____ is the sum total of ways in which an individual Moods Values
reacts to and interacts with others.
_____ are enduring characteristics that describe an Personality traits Individual dimensions
individual's behavio
The _____ is the most popular typology of personality Hofstede Cultural Profile Holland Code
traits.

Emotional bias Machiavellianism

_____is the degree to which individuals like or dislike
themselves, whether they see themselves as capable and
effective, and whether they feel they are in control of their
environment.
_____ is the tendency to be pragmatic, emotionally Emotionally maturity Low self-esteem
distant, and exploitative.
An individual who is able to adjust his/her behavior to Machiavellianism locus of control
external factors is a high _____
Those who have a _____ personality are perpetually self-monitor Type A
involved in a struggle to do more and more activities in
less time
The value attribute that specifies importance is known as mode of conduct end state
____
The psychoanalytic theory of Personality has been Sigmund Freud Adolf Hitler
explained by
Scientific Management approach is developed by Elton Mayo Henry Fayol
Who proposed “ bureaucratic structure” is suitable for all Elton Mayo Henry Fayol
organization
“Hawthrone experiment” which was a real beginning of applied Elton Mayo Henry Fayol
research in OB was conducted by
Process or administrative theory of organization is being given Elton Mayo Henry Fayol
by
Whose concept states that interpersonal and human relations Elton Mayo Henry Fayol
may lead to productivity
What does OB stands for Organizational Business Organizational Behaviour
Which of these is a core underlying discipline that informs Motivation Sociology
organizational behaviour?
Which of the following is not an example of bureaucratic Paperwork and record- Hierarchical organizational
functioning in organizations? keeping structure
Today’s organization are Open system Closed system
Which of the following is a process theory? Achievement Motivation Performance - satisfaction
theory model
Which of the following option, is an important term used in the Inputs Promotion
theory?
Who has explained the three step model for change Kert Lewin Elton Mayo
Which type of motivation is associated with activities that are Intrinsic motivation Extrinsic motivation
rewarding or satisfying in themselves?
The three stages of the change process are: unfreezing, Freezing and adjustment, unfreezing, and
refreezing. refreezing.
Which organization theory can be understood by IF and THEN System approach Contingency approach
relationship
Individual who achieve the goal through others people is /are Individual Group
A continuously coordinated social unit, composed of two or Organization change Organization
more people that function on a relatively continuous basis to
achieve a common goal is
Which one give management skill? Robert Katz Organization
Management Skill is concerned with Technical Skill Human skill

The necessary
One contingency model of leadership is the path-goal direction, guidance, Whether path-goal
theory. This suggests that an individual‘s motivation training and support relationships are
is dependent on _____________________. being provided clarified
The ----------- is the social invention for
accomplishing goals through group efforts Management Organization
The ------- is the non specific response of body to the
situation joy Happiness
Communication is the task of imparting _______ Training Information
The----------is the attractiveness of the members
towards the group or resistance to leave it
Group norms Group behavior
The ability and willingness of group members to set
goals and work toward their accomplishment is ------- Group norms Group behavior
Conflict that occurs among employees following a
merger is usually caused by different values and
beliefs. 1 FALSE
The higher the level of task interdependence, the
higher the risk of conflict. 1 FALSE
ERG theory includes a frustration-regression process
whereby those who are unable to satisfy a higher
need become frustrated and regress back to the next
lower need level. 1 FALSE
Employees with a low need for achievement perform
their work better when money is used as a financial
incentive. 1 FALSE
The energy is the mesure of element in motivation for
drive 1 FALSE
A manager shouting at his subordinate is a illustration
of regrssion 1 FALSE
people's expressed attitudes predict their average
behavior much better than their behavior in a specific
situation TRUE 0
People who are made self-conscious by looking into a
mirror act more in line with their attitudes TRUE 0
Social Learning theory stresses on the change of
behavior through learning from several sources. TRUE 0
Most companies have training programs in ethical
behavior. 1 FALSE
A field of study that investigate the impact that Organization change Organizational Behaviour
individual,group and sructure have on behaviour within
organziation is known as
This model focuses better employee satisfaction and Custodial Model Social Anthropology
security ,Under this model organizations satisfy the security
and welfare needs of employees.
Which of the following is a reason that the study of Human behavior does not Human behavior is not
organizational behaviour is useful? vary a great deal between random
individuals and situations.
What is the most relevant application of perception concepts the perceptions people the perceptions people
to OB? form about each other form about their employer
Which of the following is a top-down factor that affects Personality. Novelty.
attention and selection?
The process by which you become aware of messages through Organization Sensation
your sense is called
Following is the external factor affecting process of perception Psychological need Intensity
The perception process demonstrates the integration of our: Conscious self, unconscious Environment, conscious self
self and physiology and unconscious self

Which of the following is not an example of common Age Politics

stereotyping?
The subsequent activities that take place in the perceptual Perceptual organization Perceptual context
process after a stimulus is received is called.
In perceiving stimuli or phenomena, the tendency is to keep Perceptual organization Perceptual context
certain phenomena in focus and other phenomena in
background is called

Following are the external atteention factors of Perception Intensity Contrast

excepts---------
The ---------deals with the basic behavior of an individual, Intensity Motion
caused by his physiological functions.
Though people are exposed to several stimuli , they tend to Perceptual selectivity Social Perception
select only a few at a given point of time, this is -------
An individual tends to group several stimuli together into a Social Perception Stereotyping
recognizable pattern is called -------------
Option 3 Option 4 Answers
Organizational Stress Psychology
2

Closed system approach Negative approach

1
Henry Fayol Peter Drucker 1
Henry Fayol Peter Drucker 1
Henry Fayol Elton Mayo 4
Relay Assembly studies Chemical Study
1
Elton Mayo Douglas McGregor's 4
Use 'time and motion' Use of Chemical process
studies
4

Black effect to determine the

relationship between
4
work environment and
productivity.
Chicago Washington 3
1920 1940 3
Henry Fayol Elton Mayo 1
the location of the policy statements
departments and office developed by the firm 1
space
Leadership Behavior
2
Normative science Pessimistic approach 4
Power Dependence on boss
3
Organisational behaviour “Organisational
helps in analysis of behaviour is goal-oriented 2
behaviour
Technology Home 4
Chemical process Biological process
1
Chemical process Closed system 1

Your way My Way 1

contractualliy bound
be cooperative him 2
cede to others
sidestep requirement 1

Team Worker Specialist 2

Team Worker Monitor-Evaluator 4
Cultural barriers Over communication
4
Semantic problems Wrong assumptions
2
take a long walk and
take your anger out on bottle up your
inanimate objects frustration. 2

passive resistance active resistance 2

Group culture Collective culture 2

International
organisation Agile organisation 4

The organization's The organization is

environment is dynamic highly centralized. 1

Social loafing Satisficing 2

Abraham Maslow Peter Drucker 2

Psychological reason Globelization 4

the extent to which an the attitude’s resistance to
attitude is part of a person’s change 3
concept of self.
allows satisfaction to be helps a person mentally
derived from expressing structure and organise
central values his/her world, to make it 2
more predictable.
when a person has no when a person is unsure of
attitude towards an object. his/her attitude to an object 1

Value Belief
3

Attribute Belief
2
Bogardus's social distance Guttman scale
scale 2
1950 1974 3
Five Four 3
engagement involvement
2
Anthropology All of these
2

Structure All of these

4
Anthropology All of these
4
Anthropology All of these 4
Supportive Model All of these 4
Iron Cage Classical Management
School 4
psychology. organizational behaviour.
4

explanatory and interdisciplinary and 2

systematic systematic
managerial collective
4

structure, scope of location, age and

operations and age technology 2

employee or other customer or supplier

person dependant on the 1
organization
lifestyle, expectation and
career status, power and 1
lifestyle
supports the status quo. multi-dimensional.
3
total quality traditional theory of
management. authority.
Anthropology All of these above
2

scientific management human relations school

1
Anthropology All of these

1
Nineteen Twenty First
1

Mass Interviewing Bank wiring room study

Program 1
Taylor Mayo 1
Taylor Mayo 3
Taylor Mayo 4
Tata Motors Ford Motors 1
Organizational Stress All of above 2
Environment All of above 4
The goals of the All of above
employee and the
employer may not 4
necessarily coincide
Douglas Mcgregor Peter Drucker 2
OB is practically based on Cause-effect principles,
situational or contingency which tend to apply to all
conditions driven by situations, have been
leadership style. isolated.
3

Perception None of above

1

Total system approach All of these

4
Group efforts All of these
4
Organizational behavior None of these
3
the level of the the level of the culture
organization 2

a decrease in sales due to an increase in theft by

growing foreign employees at a retail 3
competition store
Psychology anthropology
3
Sociology organizational behavior
2

political science operations research

1
OB does not seek unifying Most people have
underlying principles for preconceived notions
the phenomena it about the phenomena 4
studies. studied by OB

It refers exclusively to It refers exclusively to

intellectual skills. physical skills 2

Anthropology Social Studies

1

Analysis Self-serving bias

1

Halo effect Prototyping

1
Projection Mis-Perception
1

Education Perciver attitude 1

Novelty and familiarity Motion 1
Be visible at strategic React emotionally to the
4
moments feedback you receive
Personality Attitudes
3
Value systems Terminal values
1
Big Five Model Myers-Briggs Type
Indicator 4

Job satisfaction Core self-evaluation

High self-esteem Machiavellianism

4
Type A self-monitor
4
Type B Machiavellian
2

intensity freedom
3
F.W.Taylor Henry Fayol
1
F.W. Taylor A. Maslow 3
F.W. Taylor Max Weber
4
F.W. Taylor Max Weber
1
F.W. Taylor Max Weber
2
F.W. Taylor Max Weber
1
Organizing Behaviour Organizing Business 2
Teamwork Leadership
2
Advertising and marketing Policies, rules, and
brochures procedures 3
Open as well as closed None of these 1
ERG theory Two factor theory
2
Working condition Responsibility
1
Sigmund Freud Alderfer 1
State motivation Trait motivation
1
adjustment, unfreezing, and adjustment, re-adjustment,
re-adjustment. and unfreezing. 1
Process approach Scientific approach
2
Manager All of these 3
Organization stress All of these
2

Organization stress All of these 1

Conceptual skill All of these 4
Expectations that
increased effort to
achieve an improved
Their effective level of performance
performance will be successful 3

Leadership Behaviour 3

Sadness Stress 4
Knowledge Message 2

Group cohesiveness Group structure 3

Group Maturity Group structure 3

1
 1

1
Organiztion stress All of these
2

Anthropology All of these

1

Human behavior is not Human behavior is rarely

consistent predictable 2

the perceptions people the perceptions people

form about their culture form about society 1
Familiarity. Colour.
1
Interpretation-Evaluation Perception
4
self acceptance Personality 2
Unconscious self, physiology Physiology, environment
and environment and conscious self 2

Social Perceptual
4
Subminimal perception Situation
1
Subminimal perception Figure-ground
4

Motion Personality
4
contrast Sensation
4
Stereotyping self presentation
1
self presentation Perceptual Grouping
4
 Question Option 1 Option 2
Identify the technique which is NOT used in Job Job Enlargement Job Rotation
Designing.
Identify the option from following which is not the Reduction of Experts in
advantage of Functional organisation. barriers in operarion knowledge
Select the option that is excluded from the Kaizen Budgeting
techniques used for quality of the work.
Summerarize this statement in ONE word - "A business Organization
place where people come together, organize and co-
ordinate activity to achieve some specific goal".
Explain concept of Co-operative briefly. is a for-profit The owner of the
business owned by business has
two or more people. unlimited liability
for the debts
incurred by the
business.
Organisation Behavior is based on following three Investigative study impact of
concepts,except. Select the option that can be of individual organisational
excluded from the options with respect to basis of structure on human
behavior

Which organisaitonal relationship gives a greater formal organization. informal

job satisfaction and results in maximum production? organisation
Identify an option that is NOT among the Owner employees
components of a business .
Interprete the" Production Function" of business This is a process Sale of goods
organisation. where raw material produced by
and other resources production
are put to use. department

Choose the role manager performs when ,he or she Entrepreneurial Role Disseminator role
evaluates information collected through monitor
role and then the evaluated information is
disseminated to the concerned employee for further
process.
What do you understand by organizational change . It is change in It is change
customer group of introduced due to
organization. changes in team of
investors

To cope up with change process ,a manger should Communication Training

work on all the factors except one.Identify the
INCORRECT one.
When a Production manager has a talk with Informational roles Monitor Role
inventory officer for inventory records or placing an
order for next week at the same time discusses with
marketing manager about feedback from
customers.Identify the type of role delivered.
Select the CORRECT option for Line structure type Finanace dept of Military
of organization. organization organization
Summerarize this statement in ONE word - six sigma pareto chart
"Method of shared problem solving by thinking
intensely about it, in which member of a group
spontaneously contribute ideas.
Organise the elements of the term SIPOC in Suppliers, Input, System,Input,
CORRECT ORDER. Process, Output and Process, Output and
customer customer
Select the CORRECT option which is used to Pareto chart Affinity Diagram
analyed and prioritized the ideas designed during
brainstorming session before implementation.
Who conducted the Hawthorne experiment? William Gilbreth Taylor
Choose the Option which is NOT part of steps in Obtain CEO Create a Steering
implementing TQM. Commitment Committee

Interprete the term-" Esprit de corps"briefly. Equality of treatment Consolidation of

management
functions
Compare the theories prescribed by Henry Fayol’s Taylor focused on Tyalor Derived 5
and Taylor ,and select the correct statement. top management and functions and 14
their actions while principles of
Henry Fayol management while
emphasized upon Henry Fayol coined
Individual worker Time and motion
and machine study
relationships

Supply of human and material resources and helps planning Organization

to achieve the objective of business. Suggest a term
for this.
Which of these organiztaion is created for formal organization. informal
technological purpose? organization.
Which organisational relationship gives a greater formal organization. informal
job satisfaction and results in maximum production? organization.
Which of these is excluded from Principles of Specialization of Unity of command
Classical Management Theory? labour
Which of these is NOT among the advantages of Eliminate or reduce Facilitate and speed
conducting a time and motion study? ineffective effective movements
movements
With reference to term Motivation ,Identify the class of drives class of desires
CORRECT option that induce individual or group
of individuals to work.

"Direction should be such that the individuals can Unit of command Direct supervision
integrate their objectives with organizational
objectives." Translate this sentence into a concept
from the given options.
Summarize this statement in a term - "A process Job Enlargement Job simplification
where employee characteristics and qualification
required for the post are defined along with duties
and tasks for satisfactory performance."
How do you view application of Social psychology It helps in This helps in
in organizational behavior?Identify the understanding and establishing better
INCORRECT one . managing behavioral communication
changes within within the
organization. organization.
Management is that function of an enterprise which 1 FALSE
concerns itself with the direction and control of the
various activities to attain the business objectives.”
The most important resourse of any organisation is Manpower Money
Chart is a graphical presentation of data with different Signs Diagrams
Resources are 1&2 1 &3
1) Material
2) Components
3) Both Material and components
4) Human

Natural resources are used as Supportive material Raw material

From the following list which is not the most basic Land Labour
resources
Which is not a tangible resource of an organisation from Goods Machinery
the following list.
Organisational behaviour is A science An art

Following are the forms of business houses other than Sole propritorship Partnership
Employee of any organisation is responsible for Execution of Implementation of
strategies strategies

The products extracted from natural resources which Primary Industries Secondary Industries
are used for
Production of Petrol Diesel kerosene are the examples Manufacturing Synthetic Industry
of ___type of Industry Industry
Atomobile,Electronic Machines like TV,Washing Assembly Line Process Industry
machine are the producs of ___type of Industry Industry
Educational service falls in the categry of Primary Industry Secondary Industry
Database along with _____are providing vast of Hyperlink Web
information across the internet
Customer satisfaction is an_________type of objective Organisational Social Objective
Objectives
14 Principles of Management are profounded by____ Peter Drucker Henry Fayol
The Pricnciple which deals with only one boss for each Initiative Unity of Direction
employee is __________
Following are the sense that organisation need to grow Belongingness Team spirit
into the employees except
The eld of organisational behaviour examines such Interpersonal conict Organisational
questions as the nature of leadership, eective team resolution; motivation control; conict
development, and of individuals management
The field of organisational behaviour is primarily The behaviour of How resources are
concerned with individual and groups. efectively managed.

The manager of an organisation need to be able to Explain Predict

_____________except
following are the options related to planning, except Achieve objectives of forecasts for compnay
organisation growth
Planning closely connected with Creativity Innovation

Planning does not answer for following question. What need to What is the deadline?
accomplished?
Planning does not help to find out Need of orgnasation People required
structure
The most important asset in an organisation is Infrastructure Human Resource
Staffing is the process of management that is not Acquiring & Ruling
concerned with Developing
Staffing does not include Righ person At right place
Staffing process does not include Organising Retaining
A person is not a leader if he/she is not concerned with Empowering team Motivating

Leadership helps to upgrade Individual Group

Which is not the factor included in 4 M of Mangement Men Machinery
The objectives of management are achieved by Planning Organising
functions like
Manangement accepts social changes and introduces Innovative Technology New path to follow
Manager must have following skills except Technical skills Analytical skills
The niddle level manager need to have more technical planning Organising
skills related to
Political skill relate to Influencing people. Handling people
The skills under which manager can identify key factors Decison making skills Analytical skills
is
From the list given below which is not a managerial role Working on Objectives Motivating employees

Educating childfren,Health programs,prevent from Organisation Society

air,water,noise pollution are the function towards
Organisational change is one Which affects pattern Relationship within
of work organisation
Following are the factors affecting organisational Diverse Workforce Changing Technology
change other than
To overcome the loopholes for change, training is given Leaders Managers
to
The change is quickly acceptable with the help of Knowledge Skill upgradation

The ______Manager is responsible for short term functional manager Operational manager
planning.
______have formal authority to use organisational CEO Manager
resources and make decisions,,
_____skill affects the condition of an organisaiton. Technical skills Decision Making skills
Under the category of decision roles , the roles are Entrepreneurial Role Disturbance Handler
except______________ Role
Decision role require managers to plan Strategy Resources

_________is the backbone of any organisation Customer Employee

Which is not a legal aspect of social responsibility legal & Government Transperancy in
transactions
Select the option which is NOT among Quality Quality Planning Quality
Trilogy of Dr Juran. Improvement
Name the element which is excluded from the Goals retrenchment
important elements of a matrix organization.
List the different types of departmentation in the Functional geographical
organization. Find the INCORRECT one .
Choose the CORRECT option that is concerned Responsibilities Opganisational
with Task oriented leaders. structure &
Operating
procudures
Study of organisation behavior focuses on which of Human Employer
these option?
Which of these is excluded from levels of planning. Corporate plan Divisional Plans
Define Anthropology. focuses on cultural is the study of
systems, beliefs, human behavior in
customs, ideas and the context of social
values within a situations.
society and the
comparison of with
aspects like values,
attitudes and even
cross-cultural
analysis,
organizational
culture,
organizational
environment.
Which of these is NOT there in tools of Co- standadization mutual adjustment
ordination?
What do you mean by delegation? it is assigning certain it is getting work
authorities and done by people
responsibilities by
superior to
subordinate
Name a Scotish scientist ,who coined a term Dr Deming Adam Smith
division of Labor first time .
The decision making process is affected by factors Yes, These factors No ,these are not the
like perception ,organizational issues and affects the decision factors that affaect
environmentalissues . What is your interpretaion making process in the decision making
about this statement. all situaltons process

Control system of an organisation has no influence internal environment external

over which of these factors? environment
If a leader is using action to motivate employees Planning directing
towards goals, he or she is using what method of
management?
Suggest ONE word for- "Study of the movements fatigue study time study
of both the workers and the machine to eliminate
wasteful movement".
The decisions are benficial if they are Taken timely Taken correctly

To run the business, person needs to have Well equipped with should be able to
skills and knowledge manage people

Following are the nature of business except Producing goods and Profit Organisation
services

There are basicaly three components of business except Owner Employee

To manage any organisation what is required? Division Decentralisation

Adopting any system depends on Complexity Size of organisaiton

In Production of Good come following products Cloths Machinary

Owner of the business is not responsible for Preparing objectives Mission to carry over
business
Employess are treated as Manager Supervisor
Out of following which is not an option relatated with Quality products Resonable price
Customer satisfaction
The Industry which uses natural resources as raw Primary Industries Secondary Industries
material is
Food production and food preservation are the Analytical Industry Manufacturing
examples of Indusry
Government and private institutions are established to Finanacial Servies Educational Services
provide services like
In strategy formulation, the forces that must be focused potential entrants in customer's bargaining
for industry analysis includes ------------- market power

The example of customer perspective in balanced employee turnover operating capabilities

scorecard is--------- rates and number of
patents
The way an organization match its capabilities with elasticity incurrence off shoring
available opportunities to accomplish its goals is
classified as ------------
The example of internal business perspective in employee turnover operating capabilities
balanced scorecard is rates and number of
patents
The balanced scorecard perspective which measures learning perspective financial perspective
strategy profitability and amount of operating income
results from cost reduction is classified as ------------
Following are the factors affecting establishment of Sources of business Location
business organisatin except
Supply quality products and services are the objectives Organisational Social Objective
under which category? Objectives
Educational Services are part of Primary Industries. 1 FALSE
While performing managerial role, Interpersonal 1 FALSE
Skill help to treat organization as a family and try
to keep everyone together.
Organizational Hierarchy can be defined as the 1 FALSE
understanding; prediction and management of the
human behavior affect the performance of the
organizations”
Material management deals with campus planning 1 FALSE
and designing for the movement of materials within
the organization.
Fishbone Diagram is also called as cause and 1 FALSE
effect diagram or Ishikawa diagram.
Henry Fayol viewed management as a profession 1 FALSE
that can be trained and developed and emphasized
on policy aspect at top level management.
Delphi method is a technique used for decision 1 FALSE
making
In TQM process all quality related process within 1 FALSE
the organization are considered for improvement.
Cash inflow and outflow during a specified period 1 FALSE
is decided during master budget.
In _____________________ role manager assigns Disturbance handler Spokesperson role
resources to develop innovative goods and services, role
or to expand a business
_______________________derieves from position Reward power referent power
they are allotted and it provodes decision authority.
Every manager has to manage the customers resources
__________________that are necessary for getting
output in the form of finished product.
___________________ is a relatively enduring attitude personality
organization of beliefs, feelings, and behavioral
tendencies towards socially significant objects,
groups, events or symbols”
_________________ is an approach that Total productive SIX SIGMA
organizations use to improve their internal processes maintainance (TPM)
and increase customer satisfaction.
Work assignement is done under which principle of Unity of Command Unity of Direction
Fayol
Who says that "Management is an art of getting things Peter Drucker Henry Fayol
done by people"
Six Sigma seek to improve the quality of output by By removing causes of By identifying causes
defects of defects

As per webster's dictionary Profession is an occupation Specialised Knowledge Academic Training

requires

Total quality management ideas were developed by Peter Drucker Henry Fayol
Management is as ______________term Economical Sociological
Management is Process of organised Continuous process
activity

Management is process of co-ordinating its resources finance People

choose odd one out
Organisation structure means Departmentalisation Divison

Choose odd one out related to simple organisational Time Human

structure and the relative factors like
 Option 3 Option 4 Answers
Job Enrichment Job specification 4

Increase in Slow decision 4

efficiency
Delegating of CPM 4
authorities
management corporate 2

is a limited liability is a limited liability 4

business that has a business that can
separate legal organize for-profit
personality from its or not-for-profit.
members.

Application of Study of Boss- 4

knowledge to Employee
achieve relationship
organisational
effectiveness.
strategic business 2
organisation organisation
competitors customers 3

finding out right equipping with 1

vendor for raw other resources like
material supplies. material, technology,
finance etc.

Spokesperson role Negotiator Role 2

it is “one which It is change the 3

ultimately affects the change introduced
pattern of work due to promotions of
and/or relationships employees.
within the
organization.
facilitating Awarding and 3
retrenchment Celebration
activity
Disseminator role Liaison role 4
banking & insurance Manufacturing 2
organization organization.
benchmarking brainstorming 4

system ,information, sales ,inventory,proc 1

Process, Output and ess ,Output and
customer customer
flow chart Fishbone Diagram 2

Deming Elton Mayo 4

Prepare a Flow Informing and 4
Diagram of educating the clents
Company Processes of the organisation
as they are part of
the process.
Harmony, cohesion No slacking, 3
among personnel. bending of rules

Taylor viewed Fayol’s theory is 4

Management as more widely
Theory of applicable than that
administration of Taylor, although
whereas according Taylor’s philosophy
to Fayol it was has undergone a big
Theory of Scientific change under
Management. influence of modern
development.
mangement controlling 2

business or strategic 1
organisation. organization.
business or strategic 2
organisation. organization.
Unity of direction decentralization 4

Eliminate retaining employees 4

unnecessary work and attracting new
talents
class of needs entire class of 4
drives. Desires,
needs, wishes and
similar forces
Harmony of Efficiency 3
objectives
job enrichment Job rotation 2

it facilitates and It focuses on 4

accelarates group improving cross
decision making cultural aspect.

Machine Minute 1
Symbols Structures 3
1&4 2 &4

Extra material Non useful material 2

Infrastructure Capital
3
Finance Information
4
A science as well as an A concept
art 3
Borrowed Cooperative 3
Execution and Benefit of business
implementation of 3
strategies
Tertiary Extraction Industry
4
Analytical Industry Process Industry
3
Manufacturing Construction Industry
Industry 1
Tertiary Extraction Industry 3
Data source Web browser
1
Personal Objective Technical Objective
1
Taylor Harold Koontz 2
Unity of Command Discipline
3
Unity Knowledge
4
Motivation of Planning;
individuals; planning development 1
Control processes and Both a and c.
interactions between
organisations, 4
external context.
Evaluate n modify Umderstand
human behavior. 4
Tool for managing Makes sure Profit
unexpected situations 4
Setting objectives Creativity and
Innovation 4
Where it will be done? whether quality will
be good? 4
effective leadership standards for control
4
Machine Finance 2
Employing & apprising Rewarding and
retaining 2
At right time At right salary 4
Transfering Developing 3
Implementing Ignoring faults of
innovations employees 4
Department Organisation 3
Management Body Material 3
Working Directing
3
New processes New idea 1
Communication skills Bossing skills 4
Planning and Directing worker to
Organising both work on production 3
Managing people Thretening people 1
Interpersonal skills Political skills
2
Creating n following Developing personal
budgets skills 4
Employee Customers
2
Both pattern and Competition in market
relationship 3
Functional change Economic change
3
Employees President
1
Both knowledge and Not known
skill upgradation 3
Executive Manager Development officeer
1
Operational Functional Manager
Supervisior 2
Political skills Analytical skills 2
Resource Allocator Spokerperson Role
Role 4
Strategy and
Resources both 3
Legal & Government Community 2
Discouraging Overuling
corrouption 4

Quality control performance 4

measurement
promotion Awarding 2

customer Matrix structutre 4

Roels and Organisational 2

culture

Human Behaviour Employees 3

Sectional plans Long term plan 4

is study towards study of human 1
Behavioral pattern of behavior that tries to
co-workers and their identify the
social behavior characterizes of
along with individuals and
relationship with provides an
them to maintain understanding why
social groups as per an individual
social order behaves in a
particular way.

direct supervision prioritization 4

it is nothing but it deals with 1

following work assigning work to
order someone who is
from other
deopartment.
Taylor Abraham Maslow 2
these factors might The factors affect 1
or might not affect only strategic
the decision making decision making.
process, because it
may vary from
situation to situation
customer government 2

organizing controlling 2

motion study work-study 3

Timely and correctly Taken with the help of

people 3
Well equipped with capital to cover all
skills and knowledge costs
and should be able to 3
manage people
Distribution and Rendering services to
exchange of finished needy 2
products
Customer Infrastructure 4
Centralisation Division and
Decentralisation 4
Infrastrcture Size and complexity of
organisation 4
Banking Service Software Product 5
Decision making Environmental
conditions 4
Executor Worker 3
Regular Supply
Return policy 4
Tertiary Quagternary Industry
1
Genetic Industry Process Industry
3
Information Services Production Services
1
supplier's bargaining potential entrants in
power market, customer's
bargaining power and 4
supplier's bargaining
power

operating income and customer satisfaction

revenue growth and market share 4
strategy engineering
3

operating income and customer satisfaction

revenue growth and market share 2

internal business customer perspective

process perspective 2

Expected competitors Government

Regulations 2
Personal Objective Technical Objective
2

2
1

Entrepreneurial Role Monitor Role 3

expert power Legitimate power 4

suppliers government 2

culture business 1
SIPOC Total Quality 4
Management (TQM

Division of work Initiative

3
Taylor Harold Koontz
4
By Removing and By mitigating
Idnetifying causes of 3
defects
Both Specialised Booth not necessary
Knowledge and 3
Academic Training
Taylor Harold Koontz 1
Intterdisciplinary Mathematical 3
Process of human Process of organised
interaction activity, Continuous
process and Process 4
of human interaction
Raw material infrastructure
4
Both work assignment
Departmenalisation 3
and Division
Money Designations
4