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Service Now

This guide outlines the benefits of learning ServiceNow, emphasizing career opportunities and the demand for skills in IT, HR, and customer service. It provides a structured approach to starting with ServiceNow, including recommended resources, certification paths, and practical tips for using the platform. The document encourages joining the ServiceNow community and maintaining an active learning routine.

Uploaded by

Abdelhafid AIT EL MOKHTAR
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272 views12 pages

Service Now

This guide outlines the benefits of learning ServiceNow, emphasizing career opportunities and the demand for skills in IT, HR, and customer service. It provides a structured approach to starting with ServiceNow, including recommended resources, certification paths, and practical tips for using the platform. The document encourages joining the ServiceNow community and maintaining an active learning routine.

Uploaded by

Abdelhafid AIT EL MOKHTAR
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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New to

ServiceNow?
A Step-by-Step
Guide to
Starting Your
ServiceNow
Journey
By Ayoub El Ayouk, ServiceNow
Technical Consultant
First of All, Why Should
You Learn ServiceNow ?
✅ Growing career opportunities in
ServiceNow
✅ High demand in IT, HR, and Customer
service
✅ Gain in-demand technical &
consulting skills
✅ Boost employability in IT & enterprise
solutions
So let’s Start !
Start with the Basics
🔹 ServiceNow is a cloud-based platform
🔹 Automates IT, HR, and CRM processes
🔹 Key Concepts to Learn:
Navigation
Tables & Records
Forms & Lists
Workflows & Automation
Service Catalog
Roles & Permissions

1
Here’s some
recommended
resources
📌 Welcome to ServiceNow course
🎥 YouTube videos:
What is ServiceNow? (By knewget)
Platform Architecture Overview (By
Servicenow Documentation)
👥 Community Posts :
ServiceNow IT Service Management
Overview : Nine Key Features of
ServiceNow IT Service Management
Which Certification
Should You Take ?
→ Start with the CSA (Certified System
Administrator)
Covers UI, workflows, system admin
tasks.
→ Next Steps:
CAD – If you want to develop apps
CIS-ITSM – If you want to
implement ITSM solutions

2
More Courses to Master
ServiceNow
✅ Get Started with Now Create
✅ ServiceNow Platform Implementation
On Demand
But, Where to Learn ?
✅ Now Learning Portal – Official courses,
hands-on labs, and certifications

✅ ServiceNow Documentation – Detailed


guides, API references, and troubleshooting

✅ Developer Portal – Build & customize


apps with a free Personal Developer
Instance (PDI)

3
Practice Makes Perfect!
🛠️ Use your Personal Developer Instance
(PDI) to test features

🔍 Work on real-world company use cases


⚠️ Tip: Log in every 10 days to keep your PDI
active!

4
Join the ServiceNow
Community!
👥 Ask questions & share knowledge
📚 Explore real-world solutions
🔎 Tip: Search before asking—your
question may already be answered!

5
Your
ServiceNow
Journey
Starts Now!
🚀 Follow a structured learning path
📜 Get certified & practice regularly
💡 Keep exploring & stay curious!
Follow
for more
great tips
💬 Comment ServiceNow if you’re
ready to start!

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