1.
Profiling Oneself for the Job
Self-Assessment: Understand your strengths,
weaknesses, skills, and interests.
Identify Goals: Define short-term and long-term
career objectives.
Skill Inventory: List skills relevant to the job market
(technical, interpersonal, communication).
Gap Analysis: Identify areas for improvement and
plan skill-building activities.
Create a Personal Brand: Develop a clear,
consistent message about your abilities and values.
2. Searching for a Job
Research Opportunities: Use job portals, company
websites, networking, and career fairs.
Target Companies: Identify organizations that align
with your goals and values.
Networking: Build connections through social
media platforms (LinkedIn), alumni groups, and
industry events.
Job Alerts: Set up notifications on job boards for
roles that match your profile.
Persistence: Follow up on applications and leads
regularly.
3. Responding to Job Advertisements
Analyze the Ad: Understand the requirements and
tailor your application accordingly.
Customize Your Application: Highlight relevant
skills and experiences in your resume and cover
letter.
Follow Instructions: Submit documents as
specified in the ad (e.g., format, deadlines).
Professional Communication: Use a formal tone in
emails and application submissions.
Track Applications: Maintain a log of where and
when you applied.
4. Preparing for the Job
Understand the Role: Study the job description
and responsibilities thoroughly.
Research the Company: Learn about its history,
values, and culture.
Develop Relevant Skills: Brush up on skills or
knowledge specific to the role.
Prepare Documents: Keep your certificates, ID
proofs, and other relevant paperwork ready.
Plan Logistics: Know the location, timing, and
other details of the job start.
5. Using Body Language Effectively
Posture: Stand and sit upright to project
confidence.
Eye Contact: Maintain appropriate eye contact to
convey engagement.
Facial Expressions: Smile and use expressions that
match the context.
Gestures: Use open and deliberate hand
movements to emphasize points.
Avoid Negative Signals: Refrain from crossing
arms, fidgeting, or looking distracted.
6. Portfolio Making
Purpose: Showcase your work, skills, and
achievements.
Content: Include samples, projects, certifications,
awards, and testimonials.
Format: Use digital tools (e.g., Canva, Adobe) or
physical binders for presentation.
Tailor Portfolio: Customize it based on the job or
industry.
Keep Updated: Regularly add new work and
remove outdated items.
7. Writing Your CV
Personal Information: Include name, contact
details, and LinkedIn profile.
Objective Statement: Briefly outline your career
goals.
Skills: Highlight key skills relevant to the job.
Experience: List roles in reverse chronological
order with accomplishments.
Education: Mention degrees, certifications, and
relevant training.
Design: Keep the layout clean, professional, and
ATS-friendly.
8. Preparing to Face an Interview
Research: Understand the company, role, and
industry trends.
Practice: Rehearse common questions and your
responses.
Prepare Questions: Have thoughtful questions for
the interviewer.
Dress Appropriately: Wear attire suitable for the
company culture.
Logistics: Know the time, location, and format (in-
person/virtual) of the interview.
9. Etiquette and Cultural Awareness
Professional Etiquette: Greet warmly, listen
actively, and show respect.
Cross-Cultural Sensitivity: Learn about cultural
norms and avoid stereotypes.
Communication: Use clear and respectful
language.
Adaptability: Be flexible and open to different
practices.
Global Awareness: Stay informed about
international business trends and customs.
10. Understanding Customers
Customer Needs: Identify what customers value
most (quality, speed, support).
Empathy: Understand customer perspectives and
emotions.
Communication: Engage with clarity and active
listening.
Feedback: Encourage and act on customer
feedback.
Building Trust: Deliver on promises consistently.
11. Essentials of Customer Service
Positive Attitude: Be friendly, polite, and
approachable.
Responsiveness: Address customer queries
promptly.
Problem-Solving: Resolve issues effectively and
efficiently.
Product Knowledge: Understand your offerings
thoroughly.
Consistency: Provide a seamless experience across
interactions.
12. Work Ethics
Integrity: Be honest and transparent in all
dealings.
Punctuality: Value time and meet deadlines
consistently.
Accountability: Take responsibility for your actions
and outcomes.
Teamwork: Collaborate effectively with others.
Continuous Improvement: Seek opportunities to
learn and grow professionally.
