David Ratovich
(512) 217-7494
dratovi@gmail.com
SUMMARY OF SKILLS
• Over 7 years of experience in Technical Project Management, hardware and software asset
management and commercial financial analysis.
• Solid project leadership skills combined with strong business acumen and in-depth
analytical skills.
• Responsible for the creation of all project documentation, including functional and
technical requirements, gathering, and assisting with deliverable creation as needed.
• Consistently ensure project deliverables are on time and on budget while meeting
customer satisfaction expectations.
• Experienced in managing budgets and a staff of 15+ architects and engineers.
• Effectively communicate project expectations, project goals, scope, budget, resources,
and timeline, and general project status with team members, project stakeholders, and
sponsors.
• Manage the overall customer relationship, have full command of the customer business
model, and demonstrate respect and responsiveness to customer needs.
• Manage multimillion projects from the beginning to completion of the project lifecycle.
• Tableau, Jira Experience
• Fluent in Spanish.
CERTIFICATIONS
Project Management Professional, PMP
ITIL V3 Certification
EDUCATION
Universidad Latina de Costa Rica, Bachelor’s Degree, Business Administration, San José, Costa
Rica
PROFESSIONAL EXPERIENCE
Nuage Experts
Senior Project Manager
April 2021- Ongoing
Manage the discovery phase and the full SDLC for a portfolio of projects that included
integrations, customization and enhancements to the Service Cloud with a regional roll-out
for clients
• Led the end to end delivery of a Salesforce.com projects which involve planning,
assessment, design, developing, integrating, testing and deploying a Salesforce.com for
Service Cloud, Sales Cloud, CPQ, Field Services, Pardot and Health Cloud
• Demonstrated success working with Salesforce.com implementations
• Influence and foster collaborative relationships; lead and engage resources outside of
direct control to gain consensus, meet deadlines and achieve objectives
• Develop, manage and execute project work plans and revise, as appropriate, to meet
changing needs and requirements to ascertain and mitigate emerging business
technologies
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David Ratovich
(512) 217-7494
dratovi@gmail.com
• Identify and manage resources needed and assign individual responsibilities
• Identify, manage and mitigate day-to-day operational aspects of the project and scope of
CRM
• Support the development of proposals (in response to RFPs, RFIs and Task Orders),
statements of work, and ELAs to include drafting estimation of effort/cost
MTX
Senior Project Manager
March 2020 – March 2021
Manage the discovery phase and the full SDLC for a portfolio of projects that included
integrations, customization and enhancements to the Service Cloud with a regional roll-out
for clients
• Led the end to end delivery of a Salesforce.com projects which involve planning,
assessment, design, developing, integrating, testing and deploying a Salesforce.com for
Service Cloud and Sales Cloud
• Demonstrated success working with Salesforce.com implementations
• Influence and foster collaborative relationships; lead and engage resources outside of
direct control to gain consensus, meet deadlines and achieve objectives
• Develop, manage and execute project work plans and revise, as appropriate, to meet
changing needs and requirements to ascertain and mitigate emerging business
technologies
• Identify and manage resources needed and assign individual responsibilities
• Identify, manage and mitigate day-to-day operational aspects of the project and scope of
CRM
• Support the development of proposals (in response to RFPs, RFIs and Task Orders),
statements of work, and ELAs to include drafting estimation of effort/cost
Walt Disney World
Senior Network Project Manager
July 2019 – March 2020
• Negotiation and scheduling of network equipment installation windows
• Manage and drive security approvals necessary for ET and 3rd party facility access
• Update ServiceNow RITMs as needed
• Triage incoming business unit (BU) requests (RITMs)
• Enter and manage tasks and projects in JARVIS (project portfolio management tool).
Ensure accurate
hours, dates, and status updates in JARVIS
• Set up on-going communication schedule for updates, inquiries, precedents, etc.
• Prepare and deliver communications to stakeholders, with messages tailored for each
audience, as
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David Ratovich
(512) 217-7494
dratovi@gmail.com
needed
• Document and report on project milestones, risks and issues
• Track decisions needed and maintain a corresponding log of results
• Create work breakdown structures for large Project initiatives. Track and manage tasks
and activities
associated with Project and deliverables
• Oversee and drive network infrastructure deployment related escalations in “real time”
• Host daily and weekly project “stand ups”
• Produce daily and weekly status reporting and dashboards as needed
• Communication coordination between core project team members, vendors, and project
stakeholders
TTEC
Technical Project Manager and Lead Estimator
December 2015 – July 2019
• Monitor and review project progress and timelines and adjust schedules and plans as
needed.
• Identify and resolve issues to ensure project success.
• Effectively communicate project expectations, project goals, scope, budget, resources,
and timeline, and general project status with team members, project stakeholders, and
sponsors.
• Manage the overall customer relationship, have full command of the customer business
model, and demonstrate respect and responsiveness to customer needs.
• Facilitate review sessions with the client and project team, prepare user documentation
and training documentation as necessary.
• Leverage business knowledge and expertise to drive business process improvements.
• Establish and maintain trusted adviser relationships with client project stakeholders.
• Analyze the trends of KPI’s for vice-presidents and general management, estimating
project durations and verifying risks.
• Responsible for all of the Cisco Unified communications projects around the world in
different regions and manage the metrics for the company around the projects.
• In charge of all daily, weekly and monthly meetings with vice-presidents and different
project stakeholders.
• Responsible for managing all Cisco Infrastructure Projects
• Experience with migrating UCCE 9.5 to 10.5 or 10.5 to 11.6 on premise and cloud
environments.
• Experience with migrating databases from HDS servers to SAN servers.
• Experience managing projects developing software, including Finesse, ECE, and eGain
Chat.
• Project manager of various call recording migrations from Calabrio and Verint.
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David Ratovich
(512) 217-7494
dratovi@gmail.com
• Work with various DOD companies within the Federal Government.
• Experience managing budgets and a staff of 15+ architects and engineers.
• Manage multimillion projects from the beginning to completion of the project lifecycle.
Hewlett Packard Costa Rica
Business Planning Manager
March 2014 – December 2015
• Articulated project goals and scope, translated business needs into technical terms,
prepared detailed work breakdown structures (WBS) and instilled shared accountability for
achieving project milestones.
• Manage complex data and business analysis to develop business plans and make
recommendations.
• Work independently to construct complex statistical and financial models to forecast
business performance.
• Define the metrics required to measure business performance, compares actual data to
forecasted values, and develop the process for identifying and addressing performance
gaps.
• Manage complex, time sensitive market research projects and synthesize data and
information to identify relevant trends and next steps.
• Work with cross-functional teams across the entire span of business planning activities.
• Contribute to priority projects with complex analyses and assist in developing
recommendations.
• Work closely with business leaders to develop business plans based on historical and
forecasted data and reports.
• Develop go-forward business plan recommendations based on potential risks and returns.
• Identify cutting-edge analytical tools, models, and methods for making key business
decisions.
• Validate budget information of various segments.
• Perform root cause analysis to identify which are the main variables affecting the scope or
sales budget.
• Manage full time employees remotely.
• Manage projects from start to end, being the escalation point of contact.
• Handle project schedules, meetings migrations, transitions and process improvement
projects.
• Resolve numerous project issues including staffing shortages, tactical matters, scope
creep and user needs.
Hewlett-Packard Costa Rica
Project Manager and Hardware/Software Senior Asset Analyst
July 2011 – March 2014
• Manage projects from start to completion, as the escalation point of contact.
• Handle project schedules, meetings, create WBS charts, and handle budget costs, including
the quality and risks that a project might have.
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David Ratovich
(512) 217-7494
dratovi@gmail.com
• Responsible for migrations, transitions and process improvement projects.
• IT hardware & software asset administration for the Convatec and Rolls Royce accounts.
• Control, analysis and discrepancy solution owner.
• Accountable for the appropriate tracking of server, EUC, and SW records stored in Asset
Center/Asset Manager as a centralized repository tool.
• Lead calls with HP field technicians when random and scheduled asset audits are
implemented.
• Monitor assets through auto-discovery tools and match against physical inventories to
prepare client billing.
• Responsible for asset attribute accuracy and contract management compliance.
• Partner with client counterparts to establish logical metrics against the data.
• Generate value added reporting solutions through Excel spreadsheets.
• Software license asset management.
• Accountable for all license tracking, entitlement reports, PO reports, inventory management
and revision of license contracts.
• Monitor license usage through auto discovery tools and match against inventory.
• Responsible for accuracy and compliance, attention to detail and reconciliation.
• Prepare software license compliance reports, user license utilization, and SW license
purchase forecast.
• Extensive MS SharePoint knowledge for issue management and tracking of issues across
regions.
