Brian Mulutu
Sobea, Njoro, Nakuru County
P.O. Box 123-20107, Njoro
Phone: +254 743 464 090
Email: Brianmulutu98@gmail.com
Professional Summary
Dynamic and detail-oriented Administrative Growth Assistant with over 3 years of experience
supporting organizational operations and contributing to business growth. Expertise in office
management, data analysis, customer relations, and project coordination. Adept at streamlining
workflows, improving team efficiency, and maintaining accurate records. Recognized for
exceptional organizational skills, proactive problem-solving, and a commitment to delivering
outstanding support for leadership and teams.
Key Skills
Administrative Support: Proficient in managing schedules, organizing meetings, and
maintaining efficient office operations.
Data Analysis: Skilled in compiling and analyzing data to inform decision-making and
improve operational processes.
Customer Relations: Proven ability to deliver excellent customer service, resolve
inquiries, and enhance client satisfaction.
Project Coordination: Experience in managing timelines, tracking progress, and
ensuring project deliverables are met on time.
Time Management: Capable of prioritizing multiple tasks and meeting deadlines under
pressure.
Communication: Strong verbal and written communication skills, with experience in
drafting reports, emails, and presentations.
Work Experience
Administrative Assistant
Taita Taveta County Government | Nakuru, KE | 2020 – 2021
Managed day-to-day administrative tasks, including scheduling meetings, maintaining
records, and handling correspondence.
Assisted in preparing reports and presentations for county projects, ensuring accuracy and
professionalism.
Coordinated communication between departments, improving workflow and operational
efficiency.
Developed a streamlined filing system that reduced retrieval time by 40%.
Virtual Assistant (Freelance)
Remote | Jan 2022 – Present
Provided administrative support to multiple clients, including calendar management,
email handling, and task prioritization.
Conducted market research and compiled reports to support business strategies and
growth initiatives.
Assisted in organizing virtual events, managing invitations, and coordinating schedules
for smooth execution.
Handled data entry and database management, maintaining accuracy and confidentiality.
Customer Service Specialist
Fiverr & Upwork | Remote | 2018 – Present
Delivered exceptional customer support for clients, achieving a 95% satisfaction rate.
Responded to customer inquiries and resolved issues promptly to enhance client
relationships.
Supported e-commerce businesses with order tracking, product listings, and client
communications.
Education
Bachelor’s Degree in Statistics
Taita Taveta University | 2023
Diploma in E-Commerce Management
Udemy | 2021
Bachelor’s Degree in Environmental Engineering
University of Nairobi | 2018
Tools and Platforms
Microsoft Office Suite (Word, Excel, PowerPoint)
Google Workspace (Docs, Sheets, Slides)
Project Management Tools: Trello, Asana
Canva, Photoshop
Data Analysis Software: SPSS, Excel
Certifications
Customer Service Excellence | LinkedIn Learning | 2021
Administrative Management | Coursera | 2022
Languages
English: Fluent
Swahili: Fluent
References
Available upon request.
