CORRESPONDENCE
1. What is the primary purpose of Business Correspondence?
A. To create personal connections
B. To exchange information in written or digital format
C. To write informal letters
D. To avoid formal communication
Answer: B
2. Which of the following is not a form of Business Correspondence?
A. Letters
B. Text messages
C. Memos
D. Informal chats
Answer: D
3. What are the 7C’s of Communication important for business letters?
A. Clarity, Completeness, Conciseness, Courtesy, Consistency, Cooperation, Concentration
B. Clarity, Completeness, Conciseness, Consideration, Correctness, Courtesy, Concentration
C. Clarity, Competence, Conciseness, Courtesy, Coordination, Correctness, Creativity
D. Consistency, Cooperation, Correctness, Creativity, Concentration, Courtesy, Clarity
Answer: B
4. Which layout style is described as the oldest style for typing letters?
A. Block Style
B. Semi-Block Style
C. Indented Style
D. Fully Blocked Style
Answer: C
5. What does the term "indented" refer to in the Indented Style of typewriting?
A. Center-aligning the paragraphs
B. Starting each paragraph with spaces from the left margin
C. Writing all paragraphs aligned to the right margin
D. Using a smaller font size for all text
Answer: B
6. What is the main goal of a business letter?
A. To improve relationships within the organization
B. To provide a detailed description of personal achievements
C. To indirectly or directly increase the business of the company
D. To showcase creative writing skills
Answer: C
7. Which of the following is a characteristic of a good business letter?
A. Informality in tone
B. Use of casual language
C. Pleasing appearance and accuracy
D. No regard for formatting
Answer: C
8. What are the three types of Correspondence mentioned?
A. Business, Personal, Formal
B. Personal, Business, Official
C. Official, Casual, Friendly
D. Business, Informal, Personal
Answer: B
9. What distinguishes Official Correspondence from Business Correspondence?
A. Official Correspondence is less formal than Business Correspondence
B. Official Correspondence involves personal interactions only
C. Official Correspondence is specifically related to government or formal offices
D. Official Correspondence uses no set format
Answer: C
10. Which type of Business Correspondence has become essential for modern
businesses?
A. Personal Letters
B. Handwritten Notes
C. E-correspondence
D. Fax Messages
Answer: C
11. What is a key feature of the Indented Style of letter typing?
A. All lines are aligned to the left margin
B. The first line of each paragraph is indented 5 or 7 spaces
C. Headings are centered
D. Paragraphs are separated by leaving two blank lines
Answer: B
12. Which style is referred to as the American Style of typewriting letters?
A. Indented Style
B. Semi-Block Style
C. Block Style/Fully Blocked Style
D. Formal Style
Answer: C
13. In the Block Style, how are the paragraphs separated?
A. By indenting the first line of each paragraph
B. By leaving two blank lines between paragraphs
C. By centering the headings
D. By using bold text for the first sentence of each paragraph
Answer: B
14. What makes the Block Style appear businesslike and sleek?
A. Its use of indentations
B. Its consistent left alignment and lack of centered headings
C. Its centered headings and bold text
D. Its decorative fonts
Answer: B
15. Which of the following is not a feature of the Block Style?
A. All lines start at the left margin
B. No paragraphs are indented
C. Headings are centered
D. Paragraphs are separated by blank lines
Answer: C
16. What distinguishes the Indented Style from the Block Style?
A. Indented Style uses no indentations, while Block Style indents all paragraphs
B. Indented Style aligns all text to the left, while Block Style centers the text
C. Indented Style indents the first line of each paragraph, while Block Style aligns all lines flush
with the left margin
D. Indented Style leaves blank lines between paragraphs, while Block Style does not
Answer: C
17. Why is the Block Style commonly used in business correspondence?
A. It is the easiest style to format
B. It creates a sleek and professional appearance
C. It saves more space on the page
D. It is the only recognized format for business letters
Answer: B
18. Which style of letter layout is considered the oldest?
A. Block Style
B. Semi-Block Style
C. Indented Style
D. Modified Block Style
Answer: C
19. What is a key feature of the Semi-Block Style?
A. The first line of each paragraph is indented.
B. All text is aligned to the left set margin.
C. It uses centered headings for a balanced look.
D. No spacing is left between paragraphs.
Answer: B
20. Which style is a combination of the Indented and Block styles?
A. Semi-Block Style
B. Fully Blocked Style
C. Official Style
D. Memorandum Style
Answer: A
21. What separates paragraphs in the Semi-Block Style?
A. Indentations
B. Single spacing
C. Double or triple spacing
D. Centered headings
Answer: C
22. Official Correspondence is primarily used for communication between:
A. Friends and family.
B. Different government bodies and departments.
C. Private businesses.
D. Media outlets and organizations.
Answer: B
23. What makes Official Correspondence different from Business Letters?
A. Official letters are more personal.
B. Official letters include a personal touch.
C. Official letters are formal and lack friendliness.
D. Official letters follow no specific format.
Answer: C
24. What is typically included in the heading of an official letter?
A. Greeting and subject line.
B. The words “From” and “To” with the sender and receiver details.
C. A centered heading with the date.
D. The recipient’s designation only.
Answer: B
25. Which type of official correspondence is commonly used for interoffice
communication?
A. Official Letter
B. Circular Letter
C. Office Memorandum (Memo)
D. Notification
Answer: C
26. What is a key feature of an Office Memorandum?
A. It contains a salutation and subscription.
B. It is written in a third person and direct style.
C. It is addressed to external organizations.
D. It includes personal remarks and greetings.
Answer: B
27. Which of the following is NOT a feature of an Office Memorandum?
A. Written in third person.
B. Includes salutation and subscription.
C. Contains the originator’s name or designation.
D. Address of the addressee is written at the bottom left corner.
Answer: B
28. Which of these is an example of official correspondence?
A. Notification
B. Invitation card
C. Personal email
D. Handwritten note
Answer: A
29. What is the primary purpose of an Office Order?
A. External communication with stakeholders.
B. Issuing instructions for internal administration.
C. Requesting feedback from employees.
D. Announcing company policies to customers.
Answer: B
30. Which of the following is an example of an instruction communicated through an Office
Order?
A. Invitation to a corporate event.
B. Grant of leave.
C. External client proposals.
D. Informal notes between employees.
Answer: B
31. Who typically issues an Office Order?
A. Any employee in the organization.
B. A competent authority.
C. External auditors.
D. Customers or clients.
Answer: B
32. What type of communication does an Office Order represent?
A. Upward communication.
B. Downward communication.
C. Lateral communication.
D. External communication.
Answer: B
33. How often are Office Orders issued?
A. Daily.
B. Only during emergencies.
C. Periodically.
D. Once a year.
Answer: C
34. In what grammatical perspective are Office Orders typically written?
A. First person.
B. Second person.
C. Third person.
D. Mixed perspectives.
Answer: C
35. What is the sequence of information in an Office Order?
A. Random.
B. Pre-decided.
C. Based on the recipient’s choice.
D. Based on the sender’s preference.
Answer: B
36. Who receives a copy of an Office Order?
A. Only the addressee.
B. External vendors.
C. Other affected Departments/Officers.
D. Customers and clients.
Answer: C
37. What does "DO" in DO letters stand for?
A. Departmental Official.
B. Demi-Official.
C. Designated Officer.
D. Direct Official.
Answer: B
38. Why are DO letters typically written?
A. To send official circulars.
B. For casual communication among colleagues.
C. For maintaining secrecy, drawing personal attention, or expecting quick decisions.
D. To address customer grievances.
Answer: C
39. What is the usual salutation used in DO letters?
A. "To Whom It May Concern."
B. "Dear Sir/Madam."
C. "Dear Mr. [Name]" or "My dear Sh. [Name]."
D. "Dear Customer."
Answer: C
40. How are DO letters generally written?
A. In third person using "He/She."
B. In first person using "I."
C. In second person using "You."
D. In a mixed grammatical perspective.
Answer: B
41. Which feature is NOT included in DO letters?
A. A subject line.
B. A reference number and date.
C. Salutation with a personal touch.
D. Complimentary phrases like “With kind regards.”
Answer: A
42. Where is the name of the officer writing the letter placed?
A. At the end, below the signature.
B. Before the salutation at the left-hand margin.
C. In the middle of the letterhead.
D. At the top-right corner of the letter.
Answer: B
43. What is typically included in the subscription or complimentary close of a DO letter?
A. "Yours faithfully."
B. "Regards."
C. "Yours sincerely" or "Sincerely yours."
D. "Best wishes."
Answer: C
44. How is the addressee's name written in a DO letter?
A. At the top-right corner.
B. At the end on the left-hand bottom corner after the signature line.
C. Below the salutation.
D. In the footer of the page.
Answer: B
45. What type of phrases are often included before the complimentary close in DO letters?
A. Respectful phrases like “With kind regards” or “With best regards.”
B. Formal phrases like “Awaiting your response.”
C. Neutral phrases like “Thank you.”
D. Legal disclaimers.
Answer: A
46. What is not mentioned in the DO letter?
A. Reference number.
B. Date.
C. Subject.
D. Salutation.
Answer: C
47. What is another name for an Office Note?
A. Official Memorandum.
B. Demi-Official Letter.
C. Inter-departmental Note.
D. Circular Letter.
Answer: C
48. What type of communication is an Office Note primarily used for?
A. Downward communication.
B. Upward communication.
C. Horizontal communication.
D. External communication.
Answer: C
49. What is the main purpose of an Office Note?
A. Issuing instructions to subordinates.
B. Exchanging suggestions, advice, views, or information between departments.
C. Communicating decisions to the public.
D. Making formal announcements.
Answer: B
50. Between whom are Office Notes typically exchanged?
A. Officers of different organizations.
B. Subordinates and senior officers.
C. Departments or officers of almost equal rank.
D. Employees and customers.
Answer: C
51. Which of the following is NOT required in an Office Note?
A. Salutation.
B. Complimentary close.
C. Subject line.
D. Both A and B.
Answer: D
52. How can references be made in an Office Note?
A. Only through an attached annexure.
B. Through the note itself or an independent self-explanatory note.
C. By adding footnotes at the end of the note.
D. By highlighting the reference within the body of the note.
Answer: B
53. What is the primary difference between an Office Note and a formal letter?
A. Office Notes are sent externally, while letters are internal.
B. Office Notes involve horizontal communication without salutations or closings.
C. Letters are informal, while Office Notes are formal.
D. Office Notes always require annexures, whereas letters do not.
Answer: B
54. What kind of matters are typically discussed in Office Notes?
A. Routine administrative decisions.
B. Proposals, departmental information, and inter-departmental issues.
C. Public relations strategies.
D. Employee grievances.
Answer: B
