Solomon Susainathan
Email :
Mobile : +91 9032004397
Academic Record
:
• 2007, Graduated from Osmania University in the stream of Commerce;
• 2005, Certified Six Sigma Black Belt V & A trainer from Genpact, India;
• 2002, Intermediate from state board of secondary education, India;
• 2002-2004 Theology for 2 years from the Church of Jesus Christ of Latter-day Saints
Past Experience: Currently working for Spice Jet airlines, a ground staff trainer since
December,2024
• 2018- 2024- Free lance trainer
● November 2014 till 2018 Dec - Qatar Airways, Dubai – DAMACC properties
Grooming and Voice Trainer
● Grooming Air hostess and Ground handling staff from 71 different
nationalities, customer service ethics and behavioral training including
Passive-aggressive, Assertive behavior.
● Hair, Skin, dress code uniform, checklist code training.
● September 2014 -NIIT , India - Senior Soft Skill Trainer for ADP & Cognizant
New hire training which includes road map of training at probation &
introduction to Kra's of new hire, company policy.
● February 2013 to June 2014 - Frankfinn Institute of Air Hostess Training,
India, - Freelance Trainer on Personality Development that includes
motivational, stress management, career building, soft skills.
● July 2012 to December 2013 - HCL Info Systems, India – Academic Trainer
(Soft Skills & Campus Recruitment Training )
• Dec 2009 to Jan 2011 - Dell International, India – Trainer Soft skills
• October 2008 to March 2009 - Bank of America – Train The Trainer
program,
Voice coach, Call Quality & Personality Development for Home Retention
Division process
• September 2004 to June 2008 - Genpact, India – PD Trainer ( job
responsibilities detailed below)
• December 2003 to September 2004 - ICICI Bank, India - Phone
Banking Executive
Responsibilities at Genpact:
• Maintaining the monthly training tracker for 7 processes
• Sustain Knowledge for stable processes through Process Knowledge Test and
Training Need Analysis (TNA)
• SOP Audit on a quarterly basis
• Maintaining the Compliance Tracker
• Training nominations based on TNA / Training Roadmap for Every Employee
(TREE) for behavior and skill based trainings
• Conduct in house Trainings based on TNA
• Conduct New Hire Orientation Training
• Conduct Pre-Process Training
• Develop Content based on TNA
• Develop Learning paths for New Hires in the business
• Front Line Manager (FLM) Certification - TNA and Roadmap for new FLM
• Responsible for Knowledge Transfer during transitions
• Supported 2 remote transitions
• Ensure Cross Training is adhered every month
• Support the hiring team to hire voice resources
• Partnered with the Education@Work Team and achieved the highest turnout
of 62% enrolments across the Centre of Excellence, Personality development
overview
Cooperate standards
Certifications:
● Essential Facilitation skills (Train the Trainer (TTT) - Level 1)
● Conference Call Essentials
● Cultural Navigator
● E-mail/Business Writing Skills
● SOP Document Writing Skills
● Effective Time Management
● Business Etiquette
● American Hand Writing
● Motivation
● Team Building
● TOCC certified ● Assertiveness
● Stress Management
● Conflict Management
● An IATA certified trainer
Personal profile:
● Highly organized and dedicated, with a positive attitude;
● Ability to work in groups as well as independently under minimal supervision
● Thrive on working in a challenging environment.
Personal Details:
Full Name : Solomon S
Date of Birth : 30th march 1984
Languages known : English, Hindi, Telugu, Tamil
Hobbies : kick boxing
Declaration:
I declare that all the details furnished in this resume are true to the best of my knowledge
and assure my best of efforts in discharging my duties.
Thanking You,
__________________
SOLOMON S
Place: Dubai
Date:
