Greeting
• Use an informal and friendly greeting since you’re writing to a friend.
• Examples:
o “Hi /Dear[Friend’s Name],”
Introduction
• In the first few lines, ask how the person is and maybe give a little update about
yourself.
Body of the Letter (make sure you answer all the bullet points)
Closing Remarks
o Summarize your letter with a friendly sentence. You might want to ask them to
reply or suggest meeting up.
Example:
o "Let me know how everything is going with you. I’d love to hear back soon!"
o "Can’t wait to hear from you. Let’s catch up soon!"
6. Sign-Off
o Use a friendly sign-off at the end of the letter.
Example: Take care/ Best wishes/ Lots of love Then write your name or nickname in next line
1. Title of the Report (clear and concise not sentence)
For example: Helping old people in my local area
Paragraphs:
Introduction
• Start with a brief introduction that explains the purpose of the report.
Main Body (address three bullet Points)
Conclusion
• End with a brief summary of the points made
You can write heading for each point _ paragraph such as introduction/
problems faced by community/ Possible solutions/ Recommendation for
improvement/ Conclusion
Helping Old People in Our Local Area
In our community, a major issue that many elderly people face is loneliness. As
family members often live far away or have busy lives, older people can go for days
without speaking to anyone. This can seriously affect their mental health and
overall well-being.
Our school could take some practical steps to help. Firstly, we could organise a
student volunteering programme where pupils visit elderly residents in local care
homes. This would give the students valuable life experience and give the older
people someone to talk to. Secondly, we could set up workshops to help older
people learn basic digital skills. Teaching them how to send messages, make video
calls, or even shop online would help them feel more connected and independent.
Additionally, our local area could benefit from more community centres offering
free social events for the elderly. Improving public transport and making public
spaces more accessible would also make a big difference.
Helping older people is not only kind but also builds stronger communities.
Everyone deserves to feel valued, regardless of age.
Complaint letter
Dear [Mr/Ms Last Name],
Paragraph 1 — Reason for writing:
• Say why you are writing (complaining) clearly and politely.
Paragraph 2 — Details of the problem:
• Explain two or more specific problems.
• Give a little example if needed.
Paragraph 3 — What you want them to do:
• Ask for refund, apology, or action. Be polite but firm.
Paragraph 4 — Polite ending:
• Say you expect a reply or solution soon.
Yours sincerely,(if you know their name, like Mr Knight)
or
Yours faithfully, (if you don't know their name, like "Dear Sir/Madam")
[Your Name]
Don’t use contraction for formal writing (Not I’m= Write I am)
Useful Phrases for Any Complaint Letter
Opening
o I am writing to express my dissatisfaction with...
o I am contacting you regarding an issue I experienced with...
Explaining the problem
o Firstly, I was disappointed with...
o In addition, I found that...
o Another concern was that...
Expressing impact
o This situation caused inconvenience because...
o As a result, my experience was negatively affected.
Requesting action
o I would appreciate it if you could...
o I kindly request a partial/full refund.
o I hope you will address these issues promptly.
Closing
o I look forward to your prompt response.
o Thank you for taking the time to consider my complaint.
o Yours sincerely,
Summary
