New Line 1 Script

Hello, Telecom Department. How can i help you? (Customer explaining)

Call? OK, Sir so you means you received a call from our department and its about to deactive your
mobile phone number? So Sir, can you provide me your full name, I will check in our system for you.
(Customer explaining)

OK, please hold on the line, I will check now. (Customer explaining)

Yes Sir, thank you for waiting. I have checked in our system. Sir your name is *****. Is it?
(Customer explaining)

OK. So here in our system showing that we have some important things want to notice you. Mr *****,
because we found there is another mobile number that registered under your name, the last four
digits are 3665, there is a violation. So, our Telecom Department will forcefully deactivate all the
mobile number which registered under your name at 0:00 pm today, including the mobile number
that you are currently using. So do you understand Mr *****? (Customer explaining)

Mr *****. It’s because recently many people have complained and reported to the Mumbai Police.
There is a mobile number, +916776413665 registered under your name. This mobile number sent a
large number of advertisements and harassing text messages to the public. After the police file a case,
they immediately contacted our Telecom Department. Thats why we are here to inform you. And this
behavior has violated the provisions of the Telecommunications Law. So Mr *****, you don’t know this
behavior was illegal? (Customer explaining)

Are you saying that this mobile number is not yours? (Customer explaining)

But Mr *****. Our system showing that you applied for this mobile number +916776413665 from
Airtel Store in Mumbai on April 14 in this year? The shop address is Shop No 10, Krushal Towers,
Ghatkopar - Mahul Road, Chembur West, Tilak Nagar, Chembur, Mumbai, Maharashtra 400089 India.
(Customer explaining)

But your name is *****. Your mobile number is ***** is it correct? (Customer explaining)

Yes Mr *****. The mobile number which reported complaints by the public is indeed registered under
your name. How can you say no? (Customer explaining)

And now our country has implemented a real-name system. Even if you want to apply for a mobile
number, you must bring your Aadhaar card to the mobile company to apply in person. Mr *****, you
should know about this, right? (Customer explaining)

So Mr *****, you are saying that you never been to Mumbai to applied for this mobile number? So this
mobile number +916776413665 is not applied by you? (Customer explaining)

So let me ask you a few questions Mr *****. You have to answer me honestly. (Customer explaining)

In this year, April 14 morning 10 o’clock. Where are you? (Customer explaining)
Have you been to Mumbai? (Customer explaining)

Mr *****, If what you say is true, Is there any possibility that your personal information has been
leaked? That causing someone misused your personal information to register this mobile number
without your knowledge and do this illegal activities ? (Customer explaining)

OK Mr *****. Let me ask you a few more questions. You have to think about it carefully. Have you ever
lost your Aadhaar card or given to someone else? (Customer explaining)

OK. So did you ever submitted a copy of your Aadhar card to any online website or for any hotel room
booking for travel or work purposes? (Customer explaining)

OK Mr *****. If you sure that this mobile number +916776413665 is not yours, there is a big possiblity
that your identity information has been leaked and someone has used this mobile phone number for
illegal use in Mumbai. Do you understand what I'm saying? (Customer explaining)

Yes Mr *****. Because nowaday, the leakage of personal information is very serious in our country.
(Customer explaining)

If things really happenned like you said, that your personal information has been leaked, and someone
taking the oppurtunity to misused it and register a mobile number and doing the scam activites,
sending a large number of illegal advertisment and harrasing text messages to the public, so this could
be a very serious case. Because nowaday in our country, the leakage of personal information is very
serious, I believe you should know about this is it Mr *****. If today they can misused your personal
information and registered a mobile number without your knowledge, maybe someday they will
misused your personal information to do some more serious illegal activities in another state.

So Mr *****, can i ask you some questions. (Customer responding)

Have you ever faced a similar situation before like someone misusing your personal information to
apply for any loan like home loan, car loan or ordering stuffs from an online website? (Customer, “No, never”)

So never? OK Mr *****. You are still in luck. Because today these people just only misused your
personal information to register a mobile number. But maybe in the future, they may also misused
your personal information to rent a car and send drugs. Do you think it’s possible Mr *****?
(Customer responding)

If this really happens, I think it will cause you a lot of trouble in the future.

OK Mr *****, If you sure that this mobile number is not yours, our Telecom Department suggest that
you should contact with the Mumbai Police, Tilak Nagar Police Station, where the incident happenned
to make a police report as soon as possible. (Customer explaining)

And Mr *****. Ask the police to help you investigate who stole and misused your personal identity to
carry out this illegal activity. As long as the investigation is clear and it is confirmed that it is not you,
our Telecom Department will not forcefully deactive all the mobile numbers that register under your
name at 2pm today. And the subsequent legal liability will have nothing to do with you. And you don’t
have to face unnecessary legal responsibilities, do you understand? (Customer explaining)
So Mr *****, are you able to reach Tilak Nagar Mumbai Police Station within 2 hours before our
department deactivates all mobile number that registered under your name? (Customer explaining)

OK Mr *****, because all calls from our Telecom Department are recorded and have legal effect, can
you guarantee to our Telecom Department over the phone that you have never registered this mobile
number +916776413665, and you never sent any illegal advertisements or any harassing text
messages to the public? Can you guarantee that Mr *****? (Customer explaining)

Since you can gurantee with us. So Mr ***** later I will help you open the police network and connect
your call to Tilak Nagar Mumbai Police Station through the helpline of our Telecom Department, so
you can make a police report as soon as possible and protect your personal information and rights.
And Mr *****, once we received the clarification notice from the Mumbai Police, our Telecom
Department will cancel the deactivation procedure for all mobile numbers which registered under
your name, and you then can use your mobile number as usual. So Mr *****. You can first take a paper
and pen, and I will provide you with the relevant information of this mobile number, so you can write
it down so its easy for you to make the police report later and find out who is trying to use your
personal information to do this illegal activities. (Customer explaining)

Info

Notification Unit : Telecom Regulatory Authority of India

Fir Number : MH 1045/0923

Mobile number : +916776413665

Reason for violation : Illegal advertising and harassing text

Mobile number Application location : Shop No 10, Krushal Towers, Ghatkopar - Mahul Road, Chembur West, Tilak
Nagar, Chembur, Mumbai, Maharashtra 400089 India. (Airtel Store address)

Can you repeat the details for the confirmation Mr *****? (Customer repeating)

And Mr *****, are you sure this mobile number was not registered and used by you? (Customer telling)

OK Mr *****. So later if i connected your call to the Police department, do you know how to make a
report to the police? (Customer telling)

Yes Mr *****. You need to report to the police that someone is using your identity and personal
information to register a mobile number and send a alot of illegal advertisements and harassing text
messages to the public. And maybe there is a chance that they will misused your personal information
again in the future for any other more serious illegal activity. Meanwhile, we need a clarification letter
from the Police Department to avoid deactivation of the mobile number that registered under your
name. (Customer telling)

Is everything clear to you Mr *****. OK Mr ***** So just hold on the line.