Updated on 1st March ’25

PART I KEY FACT STATEMENT CUM MOST IMPORTANT TERMS & CONDITIONS FOR CREDIT CARDS
Table of Contents

A) Fees and Charges ................................................................................................................................2

i. Joining fees and Annual membership fees for primary cardholder ................................................................... 2
ii. Cash advance fee................................................................................................................................................ 6
iii. Service charges levied for transactions .............................................................................................................. 7
iv. Interest free (grace Period) ................................................................................................................................ 8
v. Finance charges for both revolving credit and cash advances........................................................................... 9
vi. Overdue interest charges - to be given on monthly & annualised basis ........................................................... 9
LPC Illustration for BizBlack Metal Card, BizPower, BizGrow, BizFirst, GIGA Business:........................................... 11
vii. Charges in case of default ( .............................................................................................................................. 12
B) Drawal Limits ......................................................................................................................................12
i. Credit limit ........................................................................................................................................................ 12
ii. Available credit limit......................................................................................................................................... 12
iii. Cash withdrawal limit ....................................................................................................................................... 12
C) Billing ..................................................................................................................................................12
i. Billing statements - periodicity and mode of sending...................................................................................... 12
ii. Minimum amount payable ............................................................................................................................... 12
iii. Method of payment ......................................................................................................................................... 13
iv. Billing disputes resolution ................................................................................................................................ 14
v. Complete postal address of card-issuer ........................................................................................................... 14
vi. Toll free number, email-id, and dedicated telephone number for SMS for customer care services, contact
details of Grievance Redressal Official ............................................................................................................. 14
D) Default and Circumstances ...............................................................................................................14
i. Procedure including notice period for reporting a cardholder as defaulter: ................................................... 14
ii. Procedure for withdrawal of default report and the period within which the default report would be
withdrawn after settlement of dues ................................................................................................................ 14
iii. Recovery procedure in case of default............................................................................................................. 14
iv. Recovery of dues in case of death / permanent incapacitance of cardholder ................................................ 15
v. Available insurance cover, if any, for cardholder and date of activation of policy including nomination details
.......................................................................................................................................................................... 15
E) Termination / Revocation of Card Membership................................................................................15
i. Procedure for surrender / closure of card by cardholder: ............................................................................... 15
ii. Link provided exclusively for the above on the website .................................................................................. 15
iii. Contact details for the cardholder to initiate closure / hotlisting – email-id, dedicated telephone number for
SMS, IVRS.......................................................................................................................................................... 15
iv. Procedure for closure of card account if the card has not been used for more than one year ...................... 16
F) Loss/ Theft/ Misuse of Card ...............................................................................................................16
i. Procedure to be followed in case of loss/ theft/ misuse of card-mode of intimation to card-issuer: ............ 16
ii. Web-site link, phone banking, SMS, e-mail, IVR, a dedicated toll-free helpline, reporting to nearest branch,
etc. for reporting unauthorised transactions and initiating blocking of card .................................................. 17
iii. Liability of cardholder in case of (i) above in terms of RBI circular ref. DBR.No.Leg.BC.78/09.07.2005/2017-18
Version 2.5 Dated Mar-2025

dated July 6, 2017 on ‘Customer Protection – Limiting Liability of Customers in Unauthorised Electronic
Banking Transactions’ as updated from time to time: ..................................................................................... 17
G) Grievance Redressal and Compensation Framework .....................................................................18
i. Grievance redressal and escalation process: ................................................................................................... 18
ii. Timeline for redressal of grievances: ............................................................................................................... 18
iii. Compensation framework for unsuccessful / failed transactions, delay in redressal of grievance, delay in
closing of account / blocking of lost or stolen cards, etc.: ............................................................................... 18
iv. Contact particulars of card-issuer - 24-hour call centres, email-ids, helpline, other important telephone
numbers: .......................................................................................................................................................... 19
H) Disclosure ...........................................................................................................................................19
I) Reward Points and Cashpoints .........................................................................................................19
J) Other Important Information ..............................................................................................................23
K) Lounge Access ...................................................................................................................................23

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 Updated on 1st March ’25

Complimentary Lounge Access Within India for BizBlack Metal Card and BizPower: ........................24
L) Goods and Services Tax (GST) .........................................................................................................24
M) TDS on withdrawals above Rs 1 crore ..............................................................................................24
N) Most Important Terms and Conditions in Regional Languages......................................................24
O) Additional Schedule ...........................................................................................................................24

Dear Customer – The “Most Important Terms and Conditions (MITC)” are to be read along with
the Card Member Agreement of HDFC Bank Ltd for complete understanding. The MITC are subject
to revision. Refer www.hdfcbank.com for details.

SECTION I: KEY FACT STATEMENT

A) Fees and Charges
i. Joining fees and Annual membership fees for primary cardholder: The fees may vary for
each Cardmember, and from offer to offer. The same is communicated to the Cardmember at the
time of applying for the Credit Card. The below fees as applicable are billed to the card account and
are stated in the card statement of the month in which it is charged.
Minimum Spend
Foreign
for waiver of
Joining / Currency
annual Fuel Transaction
Annual Transactions
Card variant membership fee Surcharge (Plus GST)
membership % Of
/ renewal **
Fee transaction
charges for next
value ***
year *

Infinia (Metal ₹10 Lakh /

₹ 12,500 Waiver capped at ₹1000
Edition) Annum
every billing cycle

Infinia ₹8 Lakh / Annum

Diners Black
₹8 Lakh / Annum Not Applicable
Metal Edition
₹ 10,000
Waiver capped at ₹1000
Diners Black ₹5 Lakh / Annum
every billing cycle

H.O.G Diners Waiver capped at ₹1000

₹5 Lakh / Annum
Club every billing cycle
₹ 10,000
BizBlack Metal ₹7.5 Lakh / 2%
Card Annum
NA
Regalia Gold
₹ 2,500 ₹4 Lakh / Annum
Version 2.5 Dated Mar-2025

BizPower
Waiver capped at ₹500
every billing cycle
For Regalia, Doctor's
Regalia, Business
Regalia - Waived for
Tata Neu Infinity
₹ 1,499 ₹3 Lakh / Annum transaction between
HDFC Bank
₹400 to ₹5,000
(Diners Privilege/ Harley-
Davidson Diners club
Fuel surcharge waiver
not applicable

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 Updated on 1st March ’25

6E Rewards
₹ 1,500 NA NA 2.50%
Indigo XL

Waiver capped at ₹500

every billing cycle
Regalia First, For Regalia, Doctor's
Business Regalia Regalia, Business
First ## Regalia - Waived for
transaction between
₹400 to ₹5,000
₹ 1,000 ₹1 Lakh / Annum (Diners Privilege/ Harley-
Davidson Diners club
Fuel surcharge waiver
not applicable

Diners Club
Rewardz ##

Diners Club Waiver capped at ₹499

Miles## every billing cycle
Diners Privilege Fuel
Diners Privilege ₹1000 ₹3 Lakh / Annum surcharge waiver not
3.50%
applicable

Waiver capped at ₹500

every billing cycle For
Regalia, Regalia, Doctor's
Business Regalia, Business
,Regalia, , Diners Regalia - Waived for
Club Premium, ₹ 2,500 ₹3 Lakh / Annum transaction between
Doctor’s Regalia, ₹400 to ₹5,000
Harley-Davidson ( Harley-Davidson Diners
Diners Club ## club
Fuel surcharge waiver
not applicable
Version 2.5 Dated Mar-2025

6E Rewards
₹ 500 NA NA
Indigo
HDFC Bank UPI
RuPay Credit
Card / HDFC ₹ 99 ₹25,000 / Annum NA
Bank UPI RuPay
Biz Credit Card
Waiver capped at ₹250
Easy EMI ₹ 500 ₹50,000 / Annum every billing
cycle

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 Updated on 1st March ’25

Business
Free ₹30,000 / Annum
Platinum Waiver capped at ₹500
Times every billing cycle
Platinum/Times Waiver capped at ₹500
Card Credit every billing cycle
Platinum ₹2.5 lakh /
Annum
Waiver capped at ₹250
Equitas Elegance every billing cycle
₹ 1,000

Waiver capped at ₹250

Millennia ₹1 Lakh / Annum
every billing cycle

Equitas Excite ₹1 Lakh / Annum

BizGrow ₹1 Lakh / Annum
BizFirst ₹50,000 / Annum
GIGA Business ₹50,000 / Annum
For MoneyBack,
MoneyBack,
MoneyBack+, Freedom,
MoneyBack+,
₹ 500 BizGrow, BizFirst, GIGA
Business
Business - Waived for
Moneyback
transaction between
Freedom ₹50,000 / Annum ₹400 to ₹5,000
Best Price Save (Waiver capped at ₹250
Smart every billing cycle)
Indian Oil HDFC
Bank
Small Business
₹ 250 ₹25,000 / Annum
Moneyback
Times
Titanium/Times
₹1.5 lakh / Waiver capped at ₹250
Card Credit ₹ 500
Annum every billing cycle
#(wef 10th
Feb’2024)

Shoppers Stop
₹ 4,500 NA
Black HDFC Bank
Version 2.5 Dated Mar-2025

Superia ₹1 lakh / Annum

₹50,000 within 90
days for 1st year Waiver capped at ₹500
Paytm HDFC membership fee every billing cycle
Bank Select ₹ 1,000 and ₹1.5 Lakh /
Annum for annual
fee
AllMiles
₹1 lakh / Annum
Doctors Superia

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 Updated on 1st March ’25

₹60,000 within 90
days for 1st year
Paytm HDFC
membership fee
Bank Select
and ₹1 Lakh /
Business
Annum for annual
fee
Best Price Save
₹75,000 / Annum
Max
₹75,000 within 90
days for 1st year
Pine Labs HDFC membership fee
Bank Pro and ₹1,00,000 /
Annum for
renewal fee
₹30,000 within 90
days for 1st year
Paytm HDFC membership fee
Bank Business and 50,000 /
Annum for annual
fee
₹150 within 90
days for 1st year
Pharmeasy membership fee
HDFC Bank and 70,000 /
Annum for
renewal fee Waiver capped at ₹250
₹ 500
IRCTC HDFC every billing cycle
Bank Credit Card ₹1.5 lakh /
Snapdeal HDFC Annum
Bank
Bharat CashBack
/ Teacher's
₹50,000 / Annum
Platinum /
Solitaire
Business
Freedom Card /
₹20,000 / Annum
Business Bharat
CashBack
₹ Rs.30,000
within 90 days for
1st year
Paytm HDFC
Version 2.5 Dated Mar-2025

₹ 500 membership fee

Bank
and Rs.50,000 /
Annum for
renewal fee
Rs.1,000 within
30 days for 1st
Paytm HDFC year membership
Rs.149 per
Bank Digital fee and
annum
Credit Card Rs.25,000 /
Annum for
renewal fee

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 Updated on 1st March ’25

₹45,000 within 90
days for 1st year
Pine Labs HDFC membership fee
Bank and 50,000 /
Annum for
renewal fee
Retailio HDFC ₹ 499
₹50,000 / Annum
Bank
Flipkart
₹3 lakh / Annum
Wholesale
Tata Neu Plus
₹1 lakh / Annum
HDFC Bank
Shoppers Stop
₹ 299
HDFC Bank
Platinum Edge ₹599 NA
₹20,000 within 90
days for 1st year
Business membership fee
₹ 500
Program and ₹1,00,000 /
Annum for
renewal fee
NA
Swiggy HDFC
₹ 500 ₹2 lakh / Annum
Bank Credit Card
Marriott Bonvoy
HDFC Bank ₹ 3,000 NA
Credit Card

#FCC charges on Times Titanium to change from 2% to 3.5% (w.e.f 10th Feb’2024)
## FCC charges changing to 3.5% w.e.f 1st August’24

* Exclude transactions - Cash on Call, Balance Transfer, Cash Withdrawal

** Fuel Surcharge waiver: Fuel Surcharge Waiver will be capped at 1% of the eligible fuel
transaction amounts. GST on Fuel surcharge will not be reversed. The rate of surcharge may vary
depending on the fuel station and their acquiring bank. The surcharge is levied by the acquiring bank
providing the terminal to the merchant. The value on charge slip will differ from the credit card
statement since the Surcharge & GST is levied by acquiring bank post the transaction. The 1%
surcharge waiver (excluding GST) for eligible transactions would reflect separately in the monthly
credit card statement. Reward Points will not be accrued on fuel transactions for 6E rewards / Tata
Neu / Cashback earned using Swiggy HDFC Bank Credit Card / Marriott Bonvoy/ Diners Privilege/
Diners Black Metal/ Diners Black/ H.O.G Diners Club/ Harley-Davidson Diners Club/ BizBlack Metal
Version 2.5 Dated Mar-2025

Card/ BizPower
*** Currency conversion rate as on settlement date applicable
Any changes in schedule of fees and charges and terms and conditions. Normally, changes (other
than those which are a result of regulatory requirements) will be made with prospective effect giving
30 days’ notice
ii. Cash advance fee: The Cardmember can Cardmember in the next statement. The
use the Card to access cash in an emergency transaction fee is subject to change at the
from ATMs in India or abroad. A transaction fee discretion of HDFC Bank. All cash advances also
of 2.5% (Excluding Infinia, Infinia Metal Edition) carry a finance charge equal to charges on
or ₹500 whichever is higher would be levied on revolving credit (Refer schedule of charges) from
the amount withdrawn and would be billed to the the date of withdrawal until the date of full

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payment. The finance charge is subject to d. Late Fees: Rs 500 plus GST will be levied for
change at the discretion of HDFC Bank. Insta Jumbo loans in case of non-payment/partial
(Not Applicable for Paytm HDFC Bank Digital payment of EMI outstanding.
Credit Card as cash withdrawal is not allowed.) e. Cash Processing Fee: ₹100 (for all card
iii. Service charges levied for transactions: payments made by depositing in HDFC Bank
Charges and fees, as may be applicable from branches or ATMs)
time to time, are payable by Cardmembers for f. Rewards Redemption Fee: ₹99 Per
specific services provided by HDFC Bank to the redemption request - Applicable for all cards
Cardmember or for defaults committed by the other than Infinia/ Infinia (Metal Edition)/ Diners
Cardmember with reference to their card Black Metal Edition/ Diners Black Card/ BizBlack
account. Metal Card/ H.O.G Diners Club Credit Card.
HDFC Bank retains the right to alter any
For IndiGo HDFC Bank Cards, please visit
charges or fees from time to time or to introduce www.goIndiGo.in
any new charges or fees, as it may deem For Tata Neu HDFC Bank Credit Cards, please
appropriate, with due intimation to the customer. visit https://www.tataneu.com
For interest rates, pre-closure, and cancellation For Swiggy HDFC Bank Credit Card, please
charges on Loan on Credit Cards, please visit install Swiggy App, please visit www.Swiggy.com
https://www.hdfcbank.com/personal/borrow/pop Note – For statements generated post 21st
ular-loans/easy-emi/easyemi-on-consumer- June’24, cashback earned using Swiggy HDFC
durables Bank Credit Card will be credited against
The Bank, at its sole discretion, reserves the outstanding balance in card statement. However,
right to honour transactions above the approved Swiggy Money earned for statements generated
credit limit on the card on a case-to-case basis prior to 21st June’24 will be redeemable on
subject their internal guidelines and policy of the Swiggy app.
For Marriott Bonvoy HDFC Bank Credit Cards,
Bank.
please visit : www.marriott.com or
Railway Ticket Purchase Fee: 1% of the https://marriottbonvoyasia.com/
transaction amount + GST will be charged on Cashback Redemption Charges: ₹50 per
Railway Ticket Purchases. (Refer IRCTC cashback redemption (Excluding Infinia , Infinia
website for detailed fee structure). Applicable (Metal Edition), Diners Black, Diners Black
for all cards other than IRCTC. (Metal Edition), Biz Black, Biz Black (Metal
For IRCTC HDFC Bank Credit Card: 1% of the Edition), Tata Neu Infinity, Tata Neu Plus,
transaction amount as Railway Ticket Purchase Swiggy , Flipkart Wholesale ,Marriot Bonvoy,
fee will be waived off as charges reversal on IndiGo 6E Rewards, IndiGo 6E Rewards XL ,
bookings made via IRCTC mobile app/website. Intermiles) (w.e.f 1st August’24)
Charges will be reversed post successful
transaction and is capped at maximum INR g. Balance Transfer Processing Charges: 1%
1000 per month. (Refer IRCTC website for of BT amount or ₹250, whichever is higher.
detailed fee structure) h. Duplicate physical statement charges: ₹10
a. Conversion charges - Auto EMI: Applicable per duplicate physical statement
on all transactions (Excluding Fuel, Gold, and i. Insta Loan, Jumbo Loan, and Smart EMI:
Jewellery) of Rs 10,000/- or more done on Easy • Insta Loan & Jumbo Loan Processing
EMI Credit Card. EMI conversion will be done for Fee: Processing fees levied is upto Rs
a tenure of 9 months, at an ROI of 20% per 1,299, (Exclusive of GST for all loan
annum, and processing fee of Rs 99 + GST for amounts) depending on the customer’s
Version 2.5 Dated – Mar 2025

all loan amount. eligibility/offer details.

b. Charges on overlimit account: 2.5% of • Smart EMI Processing Fee: Processing
overlimit amount, subject to a minimum of ₹550 fees levied is upto Rs 999, (Exclusive of
(Not applicable for Paytm HDFC Bank Digital GST for all loan amounts) depending on
Credit Card as no over limit facility is provided) the customer’s eligibility/offer details.
c. Payment Return Charges: 2% of Payment • EasyEMI Processing Fee: An EMI
amount subject to minimum of ₹450 processing fee of upto ₹299 will be levied
for customers availing EMI facility at
merchant (w.e.f 1st August’24)

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 • Pre-Closure Charges: 3% of the Balance r. Fuel Charges: 1% fee will be levied on Fuel
Principal Outstanding transaction exceeding -
j. Rent Pay Transactions: W.e.f. 1st August Rs 15,000 for consumer cards
2024, 1% fee on transaction amount will be levied Rs.30,000 for business cards
on rental transactions done on any applicable Fee will be applied on the total transacted
merchant for the month. Fee capped at Rs 3000 amount. Fee capped at Rs 3000 per transaction.
per transaction. (w.e.f 1st August’24)
k. Card Validation charges: ₹2 will be charged s. Utility Charges: 1% fee will be levied on utility
on the Credit Card and the same shall not be transactions exceeding
reversed by the bank (All variants except Rs 50,000 for consumer cards per transaction
MasterCard).
Rs.75,000 for business cards per transaction
₹25 will be charged and made void at the POS
Fee will be applied on the total transacted
terminal (Applicable for MasterCard variant),
amount. Fee capped at Rs 3000 per transaction.
which means that the transaction is cancelled by
(w.e.f 1st August’24)
the merchant before it settles through your credit
card account and hence it will not appear on your t. Education Charges: 1% fee will be levied on
credit card statement. Education transactions done through third party
applications like (but not limited to) CRED, No-
Rs. 2 will be charged and made void at the POS
broker, Cheq etc. Fee capped at Rs 3000 per
terminal for MasterCard variant from 1st January
transaction
2024 onwards.
l. Priority Pass Lounge Charges: (For Education transactions done directly through
Regalia / Regalia Activ / Doctor's Regalia / college / school websites or through POS
Regalia Gold/ Tata Neu Infinity/ Business machines at their premises will not be charged.
Regalia/ BizPower): All lounge visits within India International Education transactions will not be
using Priority Pass will be charged at $27 (in INR charge
equivalent) + Taxes per person per visit. All (w.e.f 1st August’24)
lounge visits outside India beyond the The Card Member can use HDFC Bank
complimentary cap will be charged at $27 (in INR International Credit Card to pay bills, fees, and
equivalent) - Taxes per person per visit. Please bookings and to shop online or in stores.
refer the product features of the card for details Sometimes, the member banks that work with
on bank website. All guest/s (person these places charge a fee for using your card.
accompanying the priority pass holder) will be This fee may be changed by member banks and
charged at $27 (in INR equivalent) + Taxes per added to your bill. HDFC Bank doesn't control
person per visit. these fees, so you must pay them
m. V2P SmartHub Vyapar charge: Flat interest iv. Interest free (grace Period): The interest
of 1% + GST on the transaction amount will be free credit period could range from 20 to 50 days
charged on Business Cards for making Vendor subject to the scheme applicable on the specific
Payments / Utility Payments / GST via V2P Credit Card and the submission on the specific
module in SmartHub Vyapar. (Transactions via Credit Card (please refer to the Schedule of
SmartHub Vyapar has been discontinued Charges) and the submission of claims by the
effective Feb’24 on business cards). merchant. However, this is not applicable if the
n. Reissue of Lost, Stolen or Damaged Card: Previous month's balance has not been cleared
₹100 in full or if the Cardmember has availed of cash
o. Outstation Cheque Processing Charge: from ATM. For instance, the HDFC Bank
Version 2.5 Dated – Mar 2025

For Cheque value upto ₹5,000 - ₹25 and for International Platinum Plus Card has an interest-
above ₹5,000 - ₹50 free credit period of up to 50 days. This means
p. Dynamic currency conversion Markup that a customer who has a billing date of 4th of
Fee: With effect from 1st January 2023, a the month can spend on his Card from 5th April
Markup fee of 1% will be levied on all to 4th May, his bill will be generated on 4th May
transactions carried out in Indian Currency at an and his Payment Due Date will be 24th May.
international location or at merchants which are Hence a purchase made on 14th April will have a
located in India but registered overseas. credit period of 41 days, while a purchase made
on 2nd May will have a credit period of 23 days.
q. Add-on Card Fee: Lifetime Free

Page 8 of 40 Back to Table of Content

This period will be free of interest only if all new transactions will also attract finance charges
previous dues are paid in full and there is no till such time as the previous outstanding
unpaid balance carried over from previous amounts are repaid in full.
months. If a credit card moves to written off status due to
Interest Free Credit Period for BizBlack Metal non-payment, applicable finance charges will be
Card, BizPower, BizGrow, BizFirst, GIGA levied till the receipt of complete payment
Business: towards the card outstanding.
Interest free credit period ranges from 25 to 55 vi. Overdue interest charges - to be given on
days. For instance, if billing date is 4th, monthly & annualised basis: Late Payment
customer can spend on his Card from 5th Apr to Charges (excluding Infinia, Infinia -Metal Edition)
4th May, bill will be generated on 4th May and will be applicable if Minimum Amount Due is not
Payment Due Date will be 28th May. Hence a Paid by the payment due date, Clear funds need
purchase made on 5th April will have a credit to be credited to HDFC Bank Card account on or
period of 54 days, while a purchase made on before the payment due date, to avoid Late
2nd May will have a credit period of 27 days Payment charges. Refer section ‘Schedule of
v. Finance charges for both revolving credit Charges’ for details.
and cash advances: Over Limit charges (excluding Infinia, Infinia -
Charges Metal Edition) limit applicable on total
Variant (excluding GST) outstanding exceeding the Credit limit at the rate
Monthly Annually of 2.5% of the overlimit amount subject to
Infinia, Infinia (Metal minimum of ₹550 basis explicit consent. In case
Edition), Diners Black the Cardholder proposes to avail any limit over
Metal Edition, Diners and above the sanctioned Credit Limit, the
1.99% 23.88% Cardholder shall, in the form and manner as may
Black, BizBlack Metal
Card, H.O.G Diners be stipulated by the Bank, explicit consent for
Club such additional limit (Over Limit) as may be
All other variants 3.75% 45.0% approved by the Bank in its sole discretion. Upon
(new changes w.e.f 1st August’24) grant of such explicit consent by the Cardholder,
the sanctioned Credit Limit of the Cardholder
For Cards issued against Fixed Deposit - 1.99% shall stand increased by the amount equivalent
per month (23.88% annually) applicable from to the Over Limit.
trans action date (Effective 1st Oct'22, will carry The following illustration will indicate the
the same revolving rate as per the card variant) method of calculating various charges
Finance charges are payable at the monthly Assume that you have paid all previous dues in
percentage rate on all transactions from the date full and do not have any amount outstanding in
of transaction in the event of the Cardmember your Card Account. Your statement date is 18th
choosing not to pay his balance in full, and on all of every month. The following is the list of
cash, advances taken by the Cardmember, till transactions you have done on your card
they are paid back. Finance charges, if payable, account.
are debited to the Cardmember's account till the
Date Transaction Amount
outstanding on the card is paid in full.
Finance charges on cash advances are 10-Apr Goods purchase ₹15,000
applicable from the date of transaction until the 15-Apr Garments purchase ₹5,000
payment is made in full. Total Amount
When the customer carries forward any due = ₹20,000
Version 2.5 Dated – Mar 2025

outstanding amount or avails of Cash Advance, 18-Apr Statement Date Minimum

a finance charge calculated by average Daily Amount Due =
Balance Method, will apply to balances carried ₹1,000
forward and to fresh billings.
If a Cardholder avails of the revolving credit 12-May Payment into card ₹2,000 (Credit)
facility of the HDFC Bank Credit Card and hence account (Late
chooses to pay an amount less than the total payment charges will
amount due reflected in the monthly billing be applicable here)
statement, the entire outstanding amount except 14-May Groceries purchase ₹1,000
charges would attract finance charges and all

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 15-May Card Payment ₹15,000 Interest calculated = (outstanding amount*
th
Thus, on the statement dated 18 May, following 3.75% per month (i.e., 45% per annum) * No of
will reflect as the component of the total amount days) / 365. Therefore,
payable by you. e. Interest on ₹15,000 @ 3.75% per month (i.e.,
Interest calculated = (outstanding amount* 45% per annum) from 10 Apr to 14 May (i.e. for
3.75% per month (i.e., 45% per annum) * No of 35 days) = ₹647.26
days) / 365. Therefore, Interest on ₹8,000 @ 3.75% per month (i.e., 45%
per annum) from 15 May to 18 May (i.e. for 4
a. Interest on ₹15,000 @ 3.75% per month (i.e., days) = ₹39.45
45% per annum) from 10 Apr to 11 May (i.e. for Interest on ₹5,000 @ 3.75% per month (i.e., 45%
32 days) = ₹591.75 per annum) from 15 Apr to 18 May (i.e. for 35
Interest on ₹13,000 @ 3.75% per month (i.e., days) = ₹209.59
45% per annum) from 12 May to 14 May (i.e. for Interest on ₹1,000 @ 3.75% per month (i.e., 45%
3 days) = ₹48.08 per annum) from 17 May to 18 May (i.e. for 2
Interest on ₹5,000 @ 3.75% per month (i.e., 45% days) = ₹2.47
per annum) from 15 Apr to 14 May (i.e. for 30
Total interest = ₹898.77
days) = ₹184.93 f. Late Payment Charges = ₹900 (excluding
Interest on ₹3,000 @ 3.75% per month (i.e., 45% Infinia)
per annum) from 15 May to 18 May (i.e. for 4 g. GST@ 18% of interest and late payment
days) = ₹14.79 charges = ₹323.78
Interest on ₹1,000 (fresh spends) @ 3.75% per
h. Total principal outstanding amount = ₹14,000
month (i.e., 45% per annum) from 14 May to 18 (₹1,000 fresh spends + balance ₹13,000
May (i.e. for 5 days) = ₹6.16 outstanding from last month's billing period)
Total interest = ₹845.75
b. Late Payment Charges = ₹900 (excluding Hence Total Amount Due = (e) + (f) +(g) + (h) =
Infinia) ₹16,122.55
c. GST@ 18% of interest and late payment Please note that the Finance Charges and other
charges = ₹314.23 charges are subject to change at the discretion of
d. Total principal outstanding amount = ₹4,000 HDFC Bank.
(₹1,000 fresh spends + balance ₹3,000 For a list of charges that may be levied at
outstanding from last month's billing period) specific instances, please refer to the Schedule
Hence Total Amount Due = (a) + (b) +(c) + (d) = of Charges available at the end of this
₹6059.99 document.
The following illustration will indicate the Minimum Amount Due (MAD)
method of calculating various charges for (WEF April’25)
BizBlack Metal Card, BizPower, BizGrow, MAD = Total GST + EMI amount + 100% of
BizFirst, GIGA Business. Fees/Charges + 5% of [Finance Charge (if any)
+ Retail Spends and Cash Advance (if any)] +
Date Transaction Amount Overlimit Amount (if any)
10-Apr Goods purchase ₹15,000
15-Apr Garments purchase ₹5,000 In case 5% of (Finance Charge + Retail Spends
Total Amount and Cash Advance) is less than Finance
due = ₹20,000 Charges, then
15-Apr Statement Date Minimum MAD = calculation will be Total GST + EMI
amount + 100% of Fees/Charges + 100% of
Version 2.5 Dated – Mar 2025

Amount Due =
₹1,000 Finance Charges + 5% of [Retail Spends +
Cash Advance (if any)] + Overlimit Amount (if
12-May Payment Due Date any)
15-May Payment into card ₹7,000 (Credit)
account (Late Example: If the MAD amount is ₹1,503.50
payment charges will (Rupees one thousand five hundred and three
be applicable here) and paise fifty only), post computation it will be
17-May Groceries purchase ₹1,000 rounded off to next multiple of tenth digit i.e.,
18-May Statement Date ₹14,000 ₹1,510.00 (Rupees one thousand five hundred
and ten only).

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 Apr'25 ONWARDS Minimum Amount Due Calculation
Scenario 1 (fig. in ₹) Retail / Cash
Retail / Cash A Outstanding 6,500.00 5%
A Outstanding 1,30,000.00 Balance
Balance B Finance Charges 243.75 5%
B Finance Charges 9,750.00 C Fees and Charges 3,500.00 100%
C Fees and Charges 3,500.00 D GST amount (18%) 1,507.50 100%
D GST amount (18%) 2,385.00 Minimum Amount
TOTAL AMOUNT 11,751.25
1,45,635.00 Due
DUE The below illustration is prepared on the
Assuming cardholder doesn’t make any spend assumption that the customer has not made the
transaction during the statement period, payment on time nor cleared the Total Amount
Minimum Amount Due (MAD) will be calculated Due (TAD).
as given below: For more details, refer welcome kit or FAQs and
5% (Finance Charge+ Retail Spends +Cash Terms & Conditions section mentioned on HDFC
advance) 5% (9,750+1,30,000) = 6,988. Since Bank website www.hdfcbank.com. The following
6,988 is less than finance charge of 9,750 The illustration will indicate the method of calculating
follwing calculation would apply LPC:
LPC Illustration
Minimum Amount Due Calculation A Statement Date 1st May 22
Retail / Cash
A Outstanding 6,500.00 5% B Statement Due 25,000.00
Balance C MAD 1,250.00
Payment Due Date 20th May 22
B Finance Charges 9,750.00 100% D
C Fees and Charges 3,500.00 100% E Grace Date 23rd May 22
D GST amount (18%) 2,385.00 100%
Minimum Amount F Unbilled usage - 1st May 5,000.00
22,135.00 to 23rd May 22
Due
G Total Outstanding as of 30,000.00
Note: 100% of Overlimit Amount will be 23rd May 22(A+E)
considered as part of the MAD (if any) H Payment Received - MAD 25th May 22
1st Apr'25 ONWARDS - Rs.1250.00
Scenario 2 (fig. in ₹) I LPC Levied only on 900
Retail / Cash Statement Balance
A 1,30,000.00
Outstanding Balance
B Finance Charges 4,875.00 LPC Illustration for BizBlack Metal Card,
C Fees and Charges 3,500.00 BizPower, BizGrow, BizFirst, GIGA Business:
D GST amount (18%) 1,507.50
LPC Illustration
TOTAL AMOUNT
Version 2.5 Dated – Mar 2025

1,39,882.50 A Statement Date 1st May 24

DUE
Assuming cardholder doesn’t make any spend B Statement Due 25,000.00
transaction during the statement period, C MAD 1,250.00
Minimum Amount Due (MAD) will be calculated Payment Due Date 25th May 24
D
as given below:
E Grace Date 28th May 24
5% (Finance Charge+ Retail Spends +Cash
advance) 5% (4,875+1,30,000) =6743.75. Since F Unbilled usage - 1st May 5,000.00
6743.75 is more than finance charge of 4875.00, to 28th May 24
The following calculation would apply

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 G Total Outstanding as of 30,000.00 a monthly statement showing the payments
28th May 22(B+F) credited and the transactions debited to the
H Payment Received - MAD 30th May 22 Cardmember's account since the last statement.
- Rs.1250.00 The Bank will mail a statement of transactions in
I LPC Levied only on 900 the card account every month on a pre-
Statement Balance determined date, to mailing address / email ID
(customerservices.cards@hdfcbank.com) on
Charges in case of default (no payment or record with the bank. Mode of the statement will
delayed payment): Basis Credit Card bill amount be Physical / email as per customer’s choice.
(excluding Infinia (Metal edition)) (w.e.f 1st Cardholders will have flexibility to change their
August’24) billing cycle at least once, as per their
convenience, by reaching out through phone
Late Payment
Outstanding Balance banking,
Charges (Excl. GST)
email(customerservices.cards@hdfcbank.com)
Less than equal to ₹100 Nil or by sending a physical letter as updated in
₹101 to ₹500 ₹100/- MITC.
₹501 to ₹1,000 ₹500/- *Please refrain from making payments through
₹1,001 to ₹5,000 ₹600/- modes other than those authorised by the bank.
₹5,001 to ₹10,000 ₹750/- Minimum amount payable: If Finance
₹10,001 to ₹25,000 ₹900/- charges > ( 5% of Retail Spends + 5% of
₹25,001 to ₹50,000 ₹1100/- finance charges) then MAD = Total GST + EMI
More than ₹50,000 ₹1300/- amount + 100% of Fees/Charges + 100% of
Finance Charges + 5% of [Retail Spends +
B) Drawal Limits
Cash Advance (if any) ] + Overlimit Amount (if
i. Credit limit: HDFC Bank at its sole discretion
any) and rounded to the next higher 10th digit.
will determine the Cardmember's credit limit and
cash withdrawal limit. (Add-on Cardmembers
share the same limit as the primary cardholders). If Finance charges < ( 5% of Retail Spends + 5%
of Retail finance charges) then MAD = Total GST
ii. Available credit limit: These limits are
+ EMI amount + 100% of Fees/Charges + 5% of
communicated to the Card member at the time of
[Finance Charge (if any) + Retail Spends and
card delivery and in the monthly statements. The
Cash Advance (if any)] + Overlimit Amount (if
available credit limit at the time of the statement
any) and rounded to the next higher 10th digit.
generation is provided as a part of the monthly
statement. HDFC Bank will review the However,
Cardmember account periodically and may • In cases where MAD value is calculated as per
decrease the Cardmember's credit limit basis the aforementioned details falls below or equal
their internal criteria. In such an instance, the to Rs 200, the MAD value will be charged as
Bank will immediately inform including the Rs 200/-
reason thereof, by SMS or e-mail followed by • Where statement value of Total Amount Due
confirmation in writing. Cardmembers seeking to (TAD) is Rs 200 and lower, MAD will be equal
have their credit limit increased can do so by to TAD.
writing to the Bank and providing financial
(For Paytm HDFC Bank Digital Credit Card: 10%
documents declaring their income. The Bank, at
of Retail Balance / Cash Advance Balance and
its sole discretion and based on such new
finance charges and 100% of Charges, Loan EMI
Version 2.5 Dated – Mar 2025

documents provided, may increase the credit

billed under cards, levies, and taxes)
limit of the Cardmember.
iii. Cash withdrawal limit: 40% of the Credit Retail Balance means all purchases of goods or
Limit (Not Applicable for Paytm HDFC Bank services through store or online from the Credit
Digital Credit Card as cash withdrawal is not Card, excluding all Cash Advances, Balance
allowed) Transfers, Instalment Payment Plans, other
credit plans, fees, and charges.
C) Billing HDFC Bank Credit Cards offer the Card-member
Billing statements - periodicity and mode of the facility of revolving credit. The Cardmember
sending: HDFC Bank will send the Cardmember may choose to pay only the Minimum Amount

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Due printed on the statement. The balance In the event of non-realization of the complete
outstanding can be carried forward to standing instruction (SI) amount, which is set by
subsequent statements. The Cardmember can the Cardmember, SI return charges shall be
also choose to pay the Total Amount Due or any levied to the Cardmember on the net payable
part of the amount above the Minimum Amount amount post payment attempts. The cardholder
Due. acknowledges and agrees that recovery of
Such payment should be made before the Minimum Amount Due (MAD) post failure to
Payment Due Date. Clear funds need to be recover Total Amount Due (TAD) shall lead to
credited to HDFC Bank Card account on or levy of the autopay return charges on the net
before payment due date to avoid Late Payment payable amount remaining due and outstanding
Charges. Cardmembers are advised to drop local on the payment due date.
cheques well in advance of the Payment due Examples:
date to ensure payment reflects on the card Scenario 1: Cardmember opts for SI facility on
account within the Payment due date. Any unpaid Total Amount Due (TAD) and the SI amount is
Minimum Amount Due of the previous statements ₹10,000 and system recovers only ₹500
will be added to the Cardmember's current (Minimum Amount Due) due to insufficient funds
Minimum Amount Due in addition to the in the nominated account, payment return fee will
outstanding exceeding the Cardmember's Credit be levied on the net payable amount i.e., ₹10,000
Limit. - ₹500 = ₹9,500. Similarly, if the system is able to
Payments made towards the card outstanding recover only partial amount for example, ₹200
are acknowledged in subsequent statements. which is less than Minimum Amount Due (MAD)
Payments received against the Cardmember's payment return fee will be levied on the net
card outstanding will be adjusted against all Pre- payable amount i.e., ₹10,000 - ₹200 = ₹9,800
closure of loans (Loan Principle outstanding /
Pre-closure Charges + GST), GST, Fees & Scenario 2: Cardmember opts for SI facility on
Charges (Other than Finance Charges), Finance Total Amount Due (TAD) and the SI amount is
Charges, EMI, Cash Advances and Retail ₹10,000. If partial payment is received for
Purchases in that order. example, ₹200 prior to the payment due date and
subsequently standing instruction facility fails,
i. Method of payment: Payments towards the payment return fee will be levied on the net
card account may be made in any of the following payable amount i.e., ₹10,000 - ₹200 = ₹9,800
ways:
e) NEFT / RTGS / IMPS: Customer can also
a) Pay Zapp- Make quick Credit Card bill make payment through NEFT / RTGS fund
payments with PayZapp. Download the app now transfer mode from other bank account (use
and enjoy seamless payments with a single IFSC code HDFC0000128) or use the VISA
swipe. Money transfer facility / IMPS.
b) Mobile Banking- Login to the Mobile Banking
App, enter your credentials, choose your card, f) Bill Desk: In case the Cardmember does not
and confirm to complete your payment. have an HDFC Bank account, cardmember can
make the Payment through Bill Desk facility using
c) NetBanking & ATM: In case the Cardmember other bank account.
has an HDFC Bank account, they can make the
Payment through NetBanking & ATMs. g) Cheque / Demand Draft: By dropping the
payment instrument (Cheque or draft) into any of
d) Standing Instruction on HDFC account the HDFC Bank Credit Card drop boxes placed
(Auto Debit): In case the Cardmember has an in the HDFC Bank branches and ATMs. The
Version 2.5 Dated – Mar 2025

HDFC Bank account, they can opt for a Standing Cheque Draft should be made payable to HDFC
Instruction facility, where funds can be Bank Card Number xxxx xxxx xxxx xxxx. Kindly
automatically transferred from the Cardmember's ensure that the cheque/draft is deposited at least
HDFC Bank account to the Cardmember's card 3 working days before due date in case of HDFC
account on the Payment due date. The Automatic Bank cheque and 5 working days before due date
debit will be processed on the registered account for Non-HDFC Bank cheque.
nominated by the Cardmember on the Payment
Due Date and will be credited to the Card h) Cash Payment: Through Cash Payments at
Account. the bank branches.
i) Visa Money Transfer only for Visa Card holders

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ii. Billing disputes resolution: All the Contents days of 3 days is allowed from the payment due
of the statement will be deemed to be correct and date on credit card accounts, where payments
accepted if the Cardmember does not inform are not overdue. The payment due date as
HDFC Bank of the discrepancies within 30 days mentioned on the credit card statement is the
of the Statement Date in writing. On receipt of date by which clear funds must be credited to the
such information, HDFC Bank may reverse the credit card, however 3 grace days are provided
charge on temporary basis pending investigation. to accommodate for processing time of
If on completion of subsequent investigations, payments. The Bank shall report a credit card
the liability of such charges is to the account as 'past due' to credit information
Cardmembers account, the charge will be companies (CICs) and levy late payment charges
reinstated in a subsequent statement along with when a credit card account remains 'past due' for
the associated charges. Upon receipt of dispute more than 3 days. The number of 'days past due'
from customers, within a maximum period of and late payment charges shall, however, be
Thirty days, Bank would provide necessary computed from the payment due date mentioned
documents, wherever applicable as received in the credit card statement.
from the Member Bank, subject to operating In the event of default, the Cardmember will be
guidelines laid down by the respective franchisee sent reminders from time to time for settlement of
like Visa / Master Card / Diners Club / Rupay, etc. any outstanding on the card account, by post,
GST levied will not be reversed on any dispute fax, telephone, e-mail, SMS messaging and/ or
on Fee & Charges / interest. engaging third parties to remind, follow up and
collect dues. Any third party so appointed, shall
iii. Complete postal address of card-issuer:
adhere fully to the code of conduct on debt
HDFC Bank Cards Division, PO Box No 8654,
collection.
Door No 94 SP, Estate Bus Stand, Wavin Main
In case the cardholder fails to make payment of
Road, Mogappair West, Chennai 600058.
either the Minimum Amount Due or the total
iv. Toll free number, email-id, and dedicated amount due, under each monthly billing
telephone number for SMS for customer care statement, the bank shall place a temporary
services, contact details of Grievance block on the card and notify the customer of such
Redressal Official: The Cardmember can non-payment and its intention to report the
contact HDFC Bank Credit Cards for making any cardholder as defaulter to the Credit Information
enquiries or for any grievance redressal through: Companies (CIC) in case the cardholder fails to
• Call centres: 1800 1600 / 1800 2600 within pay the Minimum Amount Due or the total
India / +91 22 6160 6160 from outside India amount due within 7 (seven) days.
• Infinia / Infinia (Metal Edition) / Diners Black
ii. Procedure for withdrawal of default report
Metal Edition/ Diners Black customers:
and the period within which the default report
Please visit https://www.hdfcbank.com/Infinia
would be withdrawn after settlement of dues
for 24 hours dedicated customer care number
In case the cardholder makes the payment of
• BizBlack Metal Card Customers:
either the Minimum Amount Due or the total
Call Centre - 1800 266 3310
amount due after the expiry of 7 (seven) days’
Concierge - 1800 118 887
notice period, the Bank shall update the status
• Marriott Bonvoy HDFC Bank Customers:
within 30 (thirty) days from the date of settlement
1800 309 3100 For dedicated concierge
of dues. In case a transaction is disputed by
services (9am – 9pm).
customer, a temporary credit equivalent to the
• Mail: HDFC Bank Cards Division, PO Box No
amount disputed by customer will be provided to
Version 2.5 Dated – Mar 2025

8654, Door No 94 SP, Estate Bus Stand, Wavin

the Credit Card account of the customer.
Main Road, Mogappair West, Chennai 600058.
• email: customerservices.cards@hdfcbank.com iii. Recovery procedure in case of default
• Grievance Redressal Official: 044 6108 4900 In case of default, upon a demand made by the
between 09:30 AM to 05:30 PM Monday to bank, if the balance amount due on the card is
Friday. not repaid within the prescribed time; bank shall
SECTION II: OTHER MITC have a right of lien and set-off without notice on
all monies belonging to the Cardmember and/or
D) Default and Circumstances Add- on Cardmember held in any account or in
i. Procedure including notice period for custody of the bank. During settlement of
reporting a cardholder as defaulter: Grace

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redemption, in case available Reward Points Channels Path / Contact details
balance is lesser than Points required for the www.hdfcbank.com > Log in >
transaction, the bank reserves rights to debit the Credit Cards > Card Control >
differential amount on the Customers MyCards
Services > Other Action > Card
Card/Account. Closure
iv. Recovery of dues in case of death / Visit www.hdfcbank.com >
permanent incapacitance of cardholder EVA Click on EVA icon > Type
The death or incapacity of Cardmember including Closure of Credit Card.
insolvency, dissolution, bankruptcy or winding
up, shall automatically result in cancellation of the Branch Simply visit branch and speak
card issued to the Cardmember as well as any Banking to our staff
Add-on Cardmembers. The card would also be
liable to be suspended on instructions from any iii. Contact details for the cardholder to
Government or Regulatory body. On cancellation initiate closure / hotlisting – email-id,
or suspension of the card, all amounts dedicated telephone number for SMS, IVRS
outstanding on the card account shall be deemed
to have become due immediately.
Notwithstanding the Cardmember’s obligation to
pay all outstanding amounts forthwith, Bank shall Path / Contact details
Channels
be entitled to recover the same in accordance
with the relevant laws in force. Phone 1800 1600 \ 1800 2600
Banking/ IVR (accessible across India)
v. Available insurance cover, if any, for
cardholder and date of activation of policy Phone Banking:
including nomination details BizBlack Metal 1800 266 3310
Card customer
Select Credit Card variants have a
complimentary insurance cover on the Card. The 70700 22222 > Type Close
WhatsApp
policy coverage starts from the date of the Credit Credit Card > Option will be
Banking
Card set up. For information on updating displayed for hotlisting
nominee details and terms and conditions, Write us at
please refer to usage guide. Email customerservices.cards@hdfc
bank.com
E) Termination / Revocation of Card
Membership Once the request is raised through above
channels, no transaction can be made through
i. Procedure for surrender / closure of card
the card from immediate effect as the same will
by cardholder: I/ We understand that the usage
be blocked.
of the HDFC Bank International Credit Card(s)
shall be strictly in accordance with exchange Any transactions incurred by the
control regulations, law of the land or of the Cardmember prior to the closure / hotlisting of
Regulatory authorities as applicable from time to card and which is presented / claimed at a later
time, the card will not be used for transactions point by the merchant shall be billed to the
involving Forex trading, lottery, betting, gambling, Cardmember on the new card that is generated
dating, Bitcoins, Virtual currency which I/We post blocking of the existing credit card
undertake as my/our responsibilities to keep for effecting necessary payments towards such
myself/ourself updated of and in the event of any transactions. The new card number generated
Version 2.5 Dated – Mar 2025

failure to do so , I/We will be liable for action will be reissued / sent only upon request from the
under the Foreign exchange management act Cardmember.
1999 or its statutory modifications or re- The Bank will accept credit/ payments in the
enhancement thereof. credit card account even after closure of card.
The Cardmember shall be or is
ii. Link provided exclusively for the above on obligated to pay for any transactions which were
the website incurred prior to the closure of the existing card.
In case any customer wishes to close / surrender Bank shall report these outstanding payments on
the card – the customer may place the request closed credit card (if any) of the Card
through below channels.

Page 15 of 40 Back to
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member to CICs, if unpaid during the subsequent In such a situation, the Cardmember must
months. (subject to any default or other notice required by
If a credit card has not been activated or used law) immediately pay HDFC Bank the total
within 30 (thirty) days of card open date., the outstanding balance on the Account. This
Bank shall intimate the cardholder about non- includes all amounts due to HDFC Bank under
usage or non-activation of the card and request the Agreement, including all transactions and
the cardholder to activate or start using the card other amounts not yet charged to the Account.
within 7 (seven) days from the date of such The card will not be considered as closed until
intimation. If the cardholder does not start using the Cardmember has paid all such due amounts
the card within a period of 7 (seven) days, the New Variant will be issued when a customer
card account shall be closed by the Bank. request for a reissue of Hot-listed Phased
In case the Bank notices unusual and abnormal out/Actively not sourced cards. We will be
transaction patterns in the use of the Card, the offering a currently active variant in place of the
Bank will try to establish contact with the phased-out card. Please note that when an Add-
customer on the registered phone number of the On request is received from a customer who is
customer available on its records to verify the using a phased-out card, then the Add-On
bonafideness of the card transaction. Failure on request will be accepted, but the customer will
the part of the Bank to establish contact with the receive a new market active Primary and Add-On
customer, the Bank may restrict/terminate the card in place of the old variant.
use of the Card without any further notice, if the iv. Procedure for closure of card account if
Bank reasonably believes it necessary for the the card has not been used for more than one
sake of the Cardholder and for security reasons year
HDFC Bank can suspend the facility on the Credit Please note that if a credit card has not been
Card, if the Cardmember defaults on payment used for a continuous period of 1 (one) year, the
due or exceeds the credit limit extended. The Bank will intimate the cardholder about non-
Credit Card must not be used after the usage of the card and request the cardholder to
Agreement has ended or if the card account is start using the card within 30 (thirty) days from
suspended. the date of such intimation. If either no reply is
With a view to ensure that the Credit Card is received from the cardholder or the cardholder
being used as per the regulatory guidelines, does not start using the card within a period of 30
Terms and Conditions and applicable policies of (thirty) days, the card account shall be closed by
the Bank, Bank shall have a right to run periodic the Bank, subject to payment of all dues by the
checks on the Credit Card usage to identify cardholder.
whether there is excessive utilization of credit F) Loss/ Theft/ Misuse of Card
limit beyond the sanctioned limit in one statement i. Procedure to be followed in case of loss/
cycle, unusual or excessive utilization at few theft/ misuse of card-mode of intimation to
select merchants, possible collusion with card-issuer: In case of loss / theft / misuse of the
merchant and/or usage towards non-personal/ card, customer can immediately hotlist / block the
business related requirements, over-use/ misuse card by raising a request through below channels
of features/ offers/ programs towards
accumulation of undue reward points/ cash back Channels Path / Contact details
/ other benefits amongst others. Based on the Net Banking www.hdfcbank.com > Log in >
usage patterns, if any of these is suspected by Credit Cards > Select the Card
the Bank, Bank may take restrictive action on the from Your Credit Cards >
Version 2.5 Dated – Mar 2025

Credit Card. Such action can be with immediate Block

effect and may include but not be limited to Mobile Mobile banking home page >
withdrawal of features/ benefits as well as Banking Pay > Credit Cards > Select
complete termination of the Credit Card. If any the Card from Your Credit
such action is taken by the Bank onus will be on Cards > Block
customer to provide satisfactory proof of bona MyCards - https://mycards.hdfcbank.com
fide usage to reinstate the Credit Card and PWA > enter registered mobile#>
attached features/ benefits as may be deemed fit Card control > Services >
by the Bank. Bank's decision in this regard shall Security > Hotlist
be final and binding on the customers.

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 EVA Visit www.hdfcbank.com > without the consent of Cardmember or an
Click on EVA icon > Credit Additional Cardmember. If the Cardmember has
Card Service > Block Card acted fraudulently the Cardmember will be liable
Phone 1800 1600 / 1800 2600 for all losses. If the Cardmember acts without
Banking / (accessible across India) reasonable care, the Cardmember may be liable
IVR for all losses incurred.
Phone 1800 266 3310 D) The Cardholder is under obligation to take all
Banking: appropriate steps to keep the card (including the
BizBlack add-on card/s) safe and not to record the PIN,
Metal Card OneTime Password (OTP) or any other
customer token/code issued from time to time, in any form
WhatsApp 70700 22222 > Type Hotlist that would be retrievable or otherwise accessible
Banking Card > Option will be to any third party if access is gained to such a
displayed for hotlisting record, either honestly or dishonestly.
SMS SMS “Block CC ****” on E) HDFC Bank may, without referring to the
7308080808 Cardmember or any additional
**** last 4 digits of card number
Cardmember, give the police or other relevant
A) The Cardmember must notify the 24-Hour Call authorities any information that HDFC Bank
Center immediately if the Primary Card or any consider relevant about the loss, theft, misuse of
Additional credit card is misplaced, lost, stolen, a Card or PIN.
mutilated, not received when due or if he/she F) An optional insurance product may be availed
suspects that the Credit Card is being used of by the card members, at his/her own
without Cardmember's permission. Once a card discretion, to cover the liability arising in the event
is reported lost, it should not, under any of any fraudulent transactions on the Credit Card.
circumstance be used if found by the For further details and terms and conditions of
Cardmember subsequently. As the Add-On card such Insurance cover, kindly contact our
is an extended facility given on the Primary Card representative of the Bank.
Account, the Add-on card is rendered invalid G) HDFC Bank Contactless Cards allows you to
when the primary card is reported lost. Similarly, pay with a simple tap. To make a transaction of
if the Add-on card is reported lost, the primary ₹5,000 or less, just tap to pay with your
Card Account and other Add-on cards will be contactless card and you won't need to sign or
invalidated from usage. enter any PIN. Contactless transactions are as
B) The Bank is not liable or responsible for any secured as any chip or PIN based transactions.
type of transaction (Online/Physical/Contactless The Bank is not liable or responsible for any
(Tap and Pay or Wifi/Others) transaction incurred transactions incurred on the Card Account prior
on the card account prior to time of reporting of to time of reporting or delay in reporting of the
the loss of the card, and the Cardmember will be loss or misuse of the card and the Card member
wholly liable for the same. Card swipe/online e- will be wholly liable for the same. Terms and
commerce transactions may get processed by Conditions mentioned in the card member
merchants without PIN / additional authentication agreement is applicable for all contact-less cards
like OTP, when it is initiated on merchants and contact-less transactions.
located outside India as it may not be a mandate
in those countries. Cardmember is wholly liable ii. Web-site link, phone banking, SMS, e-mail,
for all transactions prior to reporting of loss of the IVR, a dedicated toll-free helpline, reporting to
Version 2.5 Dated – Mar 2025

card. After the receipt of proper notification of the nearest branch, etc. for reporting
loss by the bank, the Cardmember's subsequent unauthorised transactions and initiating
liability is zero. In addition to notifying HDFC blocking of card
Bank about the loss or theft of the card, the If customer suspects any unauthorised
Cardmember must report any theft of cards to the transaction, customer should inform the bank
Police and lodge a Police Complaint and provide through channels mentioned in Section E(ii) &
a copy of Police complaint to the Bank. E(iii) for blocking of card to avoid further
C) The Cardmember will be liable for all losses in unauthorised transaction or misuse.
case of misuse of the card by someone who iii. Liability of cardholder in case of (i) above
obtained the PIN or the card or OTP with or in terms of RBI circular ref.

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DBR.No.Leg.BC.78/09.07.2005/2017-18 dated • Post: HDFC Bank Cards Division, PO Box No
July 6, 2017 on ‘Customer Protection – 8654, Door No 94 SP, Estate Bus Stand, Wavin
Limiting Liability of Customers in Main Road, Mogappair West, Chennai 600058
Unauthorised Electronic Banking • Email:customerservices.cards@hdfcbank.com
Transactions’ as updated from time to time: • Grievance Redressal Officer: Reach us on
In case of loss/ theft/ misuse of card, the Bank phone 04461084900 between 09.30 a.m. to
shall be guided by the ‘Customer Protection 05.30 p.m. Monday to Friday
Policy’ updated on the website of the Bank which Please note that the mechanism and timelines of
has been formulated based on the RBI circular Grievance Redressal Policy is available on the
on Customer Protection – Limiting Liability of website – www.hdfcbank.com and the same can
Customers in Unauthorised Electronic Banking be accessed by following the path – Our
Transactions’ as updated from time to time. Corporate Commitment -> Citizens Charter
(RBI Circular - ref. DBR. No. Leg.BC.78/ -> Grievance Redressal
09.07.2005/2017-18 dated July 6, 2017) ii. Timeline for redressal of grievances:
Please Note you can refer the Customer Customer Grievance will be addressed within a
Protection Policy Note by visiting period of 30 days, if your issue still remains
www.hdfcbank.com > Useful Links > Our unresolved or if you have not received response
Corporate Commitments > Customer within 30 days of lodging a complaint, you may
Compensation Policy. approach the Banking Ombudsman appointed by
G) Grievance Redressal and Compensation the Reserve Bank of India.
Framework iii. Compensation framework for
i. Grievance redressal and escalation unsuccessful / failed transactions, delay in
process: redressal of grievance, delay in closing of
First level touch points: Queries / Feedback / account / blocking of lost or stolen cards,
Complaints. The customer can reach out to the etc.: In case of unsuccessful transaction / failure,
following channels: as per Harmonisation of TAT, the Bank will
• Online Dispute Resolution reverse blocked amount within 5 days. In case if
• Call us the merchant claims such transaction, the regular
• Visit us dispute process will be followed as per franchise
guidelines which is covered in the compensation
• Write to us
policy.
• Email us The timeline is specified and updated in the
• Report unauthorised e-transactions compensation policy displayed on the bank
(Transactions not done by you) website under Our Corporate Commitment >
• Chat with us Citizens Charter > Customer Compensation
• Block / Unblock credit card Policy > Credit Cards where it is established that
• Check your credit card outstanding amount the Bank had issued and activated a credit card
without written consent of the recipient, the Bank
• Credit cards mis-selling or harassment
would reverse the charges immediately and also
related complaints
pay a penalty without demur to the recipient
Second level touch points: If you have not
amounting to twice the value of charges reversed
received a satisfactory response for your queries
in this regard. Operation of credit account shall
with other channels. Please write to Mrs. Deepa
be in accordance with HDFC Bank credit card
Balakrishnan (Grievance Redressal Officer). The
Version 2.5 Dated – Mar 2025

terms and conditions. Transactions reported as

Cardmember can contact HDFC Bank Credit
erroneous by customers, which require specific
Cards for making any enquiries or for any
reference to a merchant establishment will be
grievance redressal through:
handled as per chargeback rules laid down by
• Call Centres: 1800 1600 / 1800 2600 If you are card networks (VISA / MasterCard / Diners /
not in India: +91 22 61606160 RuPay). The Bank will provide explanation and,
• Call Centre (BizBlack Metal Card): 1800 266 if necessary, documentary evidence to the
3310 customer within a maximum period of sixty days.
Failure on the part of the card-issuers to
complete the process of closure of credit card

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within seven working days shall result in a the date of receipt of payment by the bank. We
penalty of ₹500 per day of delay payable to the wish to inform that in case of any multiple credit
customer, till the closure of credit card, provided cards availed by you basis shared limit, the credit
there is no outstanding in the credit card account. limit assigned at individual card level will be
iv. Contact particulars of card-issuer - 24- reported to Credit Information Companies. We
hour call centres, email-ids, helpline, other also wish to inform the Cardmember that the
important telephone numbers: The bank will, at its own discretion, record specific
Cardmember can contact HDFC Bank Credit conversations between the Cardmember and the
Cards by: representative of the Bank, in cases of
• Visit www.hdfcbank.com to know our 24 hours grievance-related conversation or payments-
call centre number
recovery-related conversations or any other
• Infinia / Infinia (Metal Edition) / Diners Black
conversations, that the Bank may deem fit.
Metal Edition/ Diners Black customers
https://www.hdfcbank.com/Infinia for 24 hours I) Reward Points and Cashpoints
dedicated customer care number Reward Points will be earned for transaction
• Marriott Bonvoy HDFC Bank Customers: amounts in multiples of ₹150, residual amounts
1800 309 3100 For dedicated concierge or transactions below ₹150 will not earn Reward
services (9am – 9pm). Points. For Silver cards and Freedom Plus
• BizBlack Metal Card Customers: Cards, Reward Points are earned on
Phonebanking number - 1800 266 3310 transactions amounts in multiple of ₹200,
Concierge number - 1800 118 887 residual amounts or transactions below ₹200 will
• Post - HDFC Bank Cards Division, PO Box No not earn Reward Points. For IRCTC HDFC Bank
8654, Door No 94 SP, Estate Bus Stand, Wavin Credit Card Reward Points are earned on
Main Road, Mogappair West, Chennai 600058 transaction amounts in multiple of ₹100, residual
• email: customerservices.cards@hdfcbank.com amount or transaction below ₹100 will not earn
H) Disclosure Reward Points. For BizFirst Credit Card,
The Cardmember acknowledges that as per CashPoints are earned on transaction amounts
in multiples of ₹100, residual amount or
existing business practices, the Bank can
transaction below ₹100 will not earn CashPoints
disclose from time to time any information
Customers can earn cashback through a)
relating to the Credit Card(s), to any credit
cashback offers and b) redemption of reward
bureau (Existing or Future) The Credit points/CashPoints towards cashback.
Information Companies are an initiative of the
Cashback credits will not be considered as
Government of India and Reserve Bank of India payment for the last statement. Customers need
to improve the functionality and stability of the to effect payment towards the previous statement
financial system. All banks and financial outstanding.
institutions participating in this initiative are Cashback amount credited to the card account
required to share customer data with Credit will be adjusted towards the next statement
Information Companies and this information is balance.
being provided in the terms of the Credit Bank shall exercise due care on its part in due
Information Companies Regulation Act, 2005. In course of issuance of card PINs / Codes & and
view of this we wish to inform the Cardmember the Bank ensures to share any confidential data
that the bank can disclose any information of the customer/ cardholder only with the said
Version 2.5 Dated – Mar 2025

relating to credit card(s) default by the customer customer/ Cardholder.

to the Credit Information Companies to any other The cashback awarded or credited on the
credit bureau (Existing and Future) in case the Swiggy HDFC Bank Credit Card shall be in the
form of Swiggy Money available on Swiggy app,
card is overdue, with due intimation to the
which shall be calculated as a percentage of the
cardholder. The Bank hereby informs the
spends with capping per calendar month. For
Cardmember that fresh/ update on cardholder’s further details of cashback earned on Swiggy
data on receipt of payment towards overdue card HDFC Bank Credit Card please see the terms
accounts will reflect in CIBIL / other credit and conditions available at Swiggy HDFC Bank
bureaus within a period of 30 (Thirty) days from Credit Card product page on

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www.swiggy.com, Black Metal Edition/ Diners Black Card/ H.O.G
Note – For statements generated post 21st Diners Club card/ BizBlack Metal Card for which
June’24, cashback earned using Swiggy HDFC reward points are valid for 3 years, and Easy EMI
Bank Credit Card will be credited against cards on which cash points are valid for 1 year.
outstanding balance in card statement. However, Important notice for Customers who have been
Swiggy Money earned for statements generated card members on or before 30th June 2015:
prior to 21st June’24 will be redeemable on W.e.f. 18th March 2020, when you receive a new
Swiggy app.Swiggy One Membership shall be credit card due to upgrade/migration,
governed by terms and conditions available at replacement, renewal, or re-issuance, etc, the
https://www.swiggy.com/terms-and-conditions. reward points already accumulated earlier, will
The reward points awarded or credited on the have limited validity between 1 to 3 years from
Marriott Bonvoy HDFC Bank Credit Card shall be the date of transfer, depending on the card
in the form of Marriott Bonvoy Points, which shall variant.
be calculated as a percentage of the spends. The • For EasyEMl cards, the Cash points accrued
reward points are not static and may be subject earlier will be valid for 1 year from the date of card
to special offers, discounts, and benefits as upgrade / migration, replacement, renewal, or re-
applicable, from time to time. For further details issuance.
of the reward points awarded or credited on the • For Infinia/Infinia (Metal Edition)/ Diners Black
Marriott Bonvoy HDFC Bank Credit Card please Metal Edition/ Diners Black/ H.O.G Diners Club
see the terms and conditions of the Marriott card/ BizBlack Metal Cards, the Reward points
Bonvoy HDFC Bank Credit Card available at will be valid for 3 years from the date of card
product page on upgrade/migration, replacement, renewal or re-
www.hdfcbank.com/personal/pay/cards/credit- issuance,
cards, and the terms and conditions of the • For all other card variants, the Reward
Marriott Bonvoy Program available at points/Cash points accrued (as per feature), will
https://www.marriott.com/loyalty/terms/default.m be valid for 2 years from the date of card
upgrade/migration, replacement, renewal, or re-
i
issuance,
The reward points awarded or credited on the e.g., Customer was issued a Regalia First credit
Tata Neu Plus/Infinity HDFC Bank Credit Card card on Feb’14. His/her card which has
shall be in the form of Tata NeuCoins, which shall accumulated 50,000 reward points is being
be calculated as a percentage of the spends. The replaced (due to lost card, renewal etc) in
reward points are not static and may be subject May’20. Post replacement, his/her reward points
to special offers, discounts, and benefits as balance of 50,000 will now have a validity of 2
years from the date of transfer i.e., these points
applicable, from time to time. For further details
would expire on May’22 if not utilized.
of the reward points Tata Neu Plus/Infinity HDFC
For all future Reward points/Cash points that will
Bank Credit Card please see the terms and
be accrued after 18th Mar’20, the above validity
conditions of the Tata Neu Plus/Infinity HDFC
norms will be applicable as per the card variant.
Bank Credit Card available at product page on
Customers* who have received their upgraded,
www.hdfcbank.com/personal/pay/cards/credit-
replaced, renewal or re-issued cards before 18th
cards, and the terms and conditions of the Tata Mar 2020 and have also been a card member*
Neu Loyalty Program available at on or before 30th June 2015: then their accrued
Version 2.5 Dated – Mar 2025

https://www.tataneu.com/about-neupassCredit reward/cash points will continue to be valid till the

Card purchases done via UPI mode will earn date of the next card upgrade/migration,
reward points upto a maximum of 500 points in a replacement, renewal, or re-issuance. Post
calendar month. For details, refer Bank’s website which the reward/cash points will have limited
a. Reward Point Validity: Reward validity as per card variants explained above.
Points/CashPoints are valid only for 2 years from Validity of Swiggy Money earned on Swiggy
the date of accumulation. e.g.: - if you have HDFC Bank Credit Card shall be as per the terms
received Reward Points in the month of May and conditions on Swiggy app www.swiggy.com.
2015, then the same will expire in May 2017, Swiggy Money will expire post 1 year of earning
except for Infinia / Infinia (Metal Edition)/ Diners the cashback.

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Note – For statements generated post 21st through Reward Points/CashPoints on select
June’24, cashback earned using Swiggy HDFC vouchers/products and pay the remaining
Bank Credit Card will be credited against amount via Credit card. This is not applicable for
outstanding balance in card statement. However, Infinia, Diners Black Metal Edition, Diners Black,
Swiggy Money earned for statements generated H.O.G Diners Club & BizBlack Metal Cards.
prior to 21st June’24 will be redeemable on j. With effect from 1st Jan 2023,
Swiggy app. • Rent payments will not earn Reward
For Marriott Bonvoy HDFC Bank Credit, the Points/CashPoints on all the cards.
Marriott Bonvoy Points accrued will not expire as • Government related transactions will not earn
long as there is point earning or Point redemption Reward Points/CashPoints on all the cards
activity at least once every 24 months in your except BizBlack Metal Card, BizPower,
Marriott Bonvoy Member Account BizGrow, BizFirst, GIGA Business, Business
Validity of the Tata Neu Coins earned on the Tata Regalia, Business Regalia first, Business
Neu Plus/Infinity HDFC Bank Credit Card shall be Money back, CSC small business moneyback,
as per the terms and conditions of the Tata Neu Paytm Business, Flipkart Business, Retailio,
Plus/ Infinity HDFC Bank Credit Card available Best Price Save Smart, Best Price Save Max
onwww.hdfcbank.com/personal/pay/cards/credit and Pinelabs
cards, and the terms and conditions of the Tata • Education related transactions will not earn
Neu Loyalty Program available at Reward Points/CashPoints on BizBlack Metal
https://www.tataneu.com/about-neupass Card, BizPower, BizGrow, BizFirst, GIGA
b. EasyEmi and e-wallet loading transaction will Business, Business Regalia, Business
not accrue Reward Points Regalia first, Business Money back, CSC
small business moneyback, Paytm Business,
c. Reward Points/CashPoints accrued will be
Flipkart Business, Retailio, Best Price Save
reversed if a retail transaction is converted into
Smart, Best Price Save Max, Swiggy HDFC
SmartEMI.
Bank Credit Card and Pinelabs and with effect
d. W.e.f. 20th Dec 2019, Reward Points accrued from 1st September 2024, Education
for insurance transactions will have a maximum payments made through third-party apps like
cap of 5000 per day for Infinia, Infinia (Metal (but not limited to) CRED, Cheq, MobiKwik,
Edition), Diners Black Metal Edition, Diners Black etc. will not earn Reward Points on all other
cards, H.O.G Diners Club & BizBlack Metal Card cards.
and 2000 per day for all other credit cards.
k. With effect from 1st January 2023, Reward
e. For Marriott Bonvoy HDFC Bank Credit Card, Points earned on Grocery transactions will be
insurance transactions will have no capping on capped per month to:
Marriott Bonvoy Points accrual.
• 2000 Reward Points for Infinia, Diners Black
f. With effect from 1st Jan 2023, Reward Points Metal Edition, Diners Black, H.O.G Diners
redemption for flights & hotels bookings are Club, Regalia, Regalia Gold, Regalia first,
capped per calendar month at 1,50,000 reward BizBlack Metal Card, BizPower, Business
points for Infinia, 75,000 reward points for Diners Regalia, Business Regalia first, Diners
Black Metal Edition, Diners Black, H.O.G Diners Privilege, Diners Premium, Harley-Davidson
Club and 50,000 reward points for all other cards. Diners Club, Diners Clubmiles, Tata Neu
g. With effect from 1st October 2024, Reward Infinity cards, Marriott Bonvoy HDFC Bank
Points/CashPoint redemption for Tanishq Credit Card and,
vouchers are capped to 50,000 reward • 1000 reward points for the rest of the cards
Version 2.5 Dated – Mar 2025

points/CashPoint per calendar quarter for Infinia l. With effect from 1st Apr 2023, reward points
cards. earned on Grocery transactions will be capped to
h. With effect from 1st Feb 2023, Reward Points 2000 per month for 6E Rewards XL-Indigo HDFC
redemption for CashBack redemption are Bank Credit Cards.
capped per calendar month to 3000 rewards m. With effect from 1st September 2024,
points for Millennia, Easy Emi millennia, Bharat,
• Reward Points earned on Utility transactions
Pharmeasy and Paytm cards and 50,000 reward
will be capped at 2000 Reward Points per
points/CashPoints for all other cards.
calendar month.
i. With effect from 1st Feb 2023, cardmembers
can redeem upto 70% of product/Voucher value

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• Reward Points earned on Telecom In case of cancellation of E vouchers that were
transactions will be capped at 2000 Reward availed by redeeming reward points/CashPoints,
Points per calendar month. the restoration of reward points/CashPoints, if
Please note: For Millennia, UPI, BIZ UPI, allowed at the discretion of the Bank, would be
Swiggy, BIZ First, Paytm, Paytm Business, allowed at same rate at which the E vouchers
Easy EMI Millennia, Best Price Save Smart were redeemed.
and Bharat credit cards, the capping as per r. For flight and hotel bookings, Credit Card
the product feature will continue to be members can redeem up to a maximum of 70%
applicable. of the booking value through Reward
n. Tata NeuCoins accrued shall be utilizable in Points/CashPoints. Rest of the transaction
accordance with the terms and conditions of the amount will have to be paid via the same Credit
Tata Neu Plus/ Infinity HDFC Bank Credit Card Card limit. This applies to Infinia, Infinia (Metal
available at product page on Edition), Diners Black Metal Edition, Diners Black
www.hdfcbank.com/personal/pay/cards/credit- cards, H.O.G Diners Club, BizBlack Metal Card,
cards, and the terms and conditions of the Tata BizPower, BizGrow, BizFirst, GIGA Business
Neu Loyalty Program available at w.e.f. 25th July 2020. This is applicable to retail
https://www.tataneu.com/about-neupass. and business card variants of Regalia, Regalia
o. If the Credit Card is not used for more than First, Regalia Gold and other Diners card variants
365 days, Reward Points/CashPoints accrued (ClubMiles, Rewardz, Privilege, Premium,
will be nullified. Harley-Davidson Diners Club), since 25th Nov
p. The Bank reserves the right to cancel or 2019. This condition applies for transactions
suspend Reward Points/CashPoints accrued on done on HDFC Bank Smartbuy or the dedicated
the Credit Card if it is in arrears, restructured, website portals of the bank for the respective
suspension or default or if the Card Account is or card variants.
is reasonably suspected to be operated s. For flight and hotel bookings, Credit Card
fraudulently. Reward Points/CashPoints earned members can redeem up to a maximum of 50%
but not redeemed at the time of death of the of booking value through Reward
Cardmember shall be forfeited. Points/CashPoints. Rest of the transaction
q. When the card member receives a merchant amount will have to be paid via the same Credit
refund for a transaction incurred earlier on the Card limit. This condition applies to all cards
card it will be credited to the card account upon other than those mentioned in above point (i) The
receipt. If the said refund amount is greater than cards are grouped as Regular, Cashback,
the last statemented balance / billed outstanding, Premium,Premium Travel, Professional, Co-
then the excess amount post adjustment against branded and Business cards on the bank's
last statement balance / billed outstanding will be website.This condition applies for transactions
refunded to your account, provided the said done on HDFC Bank Smartbuy. This is in effect
merchant refund had originated from a from 10th June 2019. (The limit mentioned under
transaction incurred prior to the last statement point (p) and (q) above do not apply to the
date. If you have not furnished your account Marriott Bonvoy Points. Please refer to the terms
number for such credits, kindly call to and conditions of the Marriott Bonvoy Program
phonebanking to issue DD or visit our nearest available at
branch for updating the account number. https://www.marriott.com/loyalty/terms/default.mi
If the merchant refund received pertains to a t. If the Credit card is blocked due to hot listing
recent transaction incurred post the last i.e. lost, stolen, etc (or) Card is Returned i.e. not
Version 2.5 Dated – Mar 2025

statement date, then the refund received will be delivered due to address change, etc (or)
credited to card account and adjusted against the resident card holder holding a Non-resident
original transaction. account (or) de-activation of card till card holder
authorization and is not re-activated within 6
Such credits posted to the Card Account
months from block placement - For such cases
including but not limited to those arising from
Reward Points accrued in the card will be
returned goods or services or cancelled
nullified.
transactions, the Reward Points or cashpoints
accrued as per product feature will be reduced / u. Customers can earn cashback through
reversed / adjusted. redemption of reward points/CashPoints towards
cashback.

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Cashback credits will not be considered as Premium, SNAP DEAL, BUSINESS
payment for the last statement. Customers need PLATINUM, Harley-Davidson Diners Club,
to effect payment towards the previous statement Privilege, SILVER, TITANIUM, ALL MILES,
outstanding. MARUTI, BUSINESS FREEDOM,
v. W.e.f Jan’23 Reward Points earned through BUSINESS GURANTEE is 15,000.
transaction having Instant Discount / Cashback • The maximum reward points that can be
offered by HDFC Bank will be invalid & debited in earned in a statement cycle for BizBlack
120 days of posting. Metal Card is 1,50,000, BizPower is 60,000,
w. For Closed Cards: BizGrow is 15,000, BizFirst is 15,000 and
• Reward points will be available for GIGA Business is 15,000
redemption only for 30 days from the date of • The Maximum reward points that can be
earned in a statement cycle for Indigo 6E
card closure. Points will get lapsed post 30
Rewards card is 25,000.
days of card closure.
• The Maximum reward points that can be
• Reward Points redemption is allowed only earned in a statement cycle for Indigo 6E
towards products/vouchers. Rewards XL card is 50,000.
• Cashback redemptions are not allowed on • For Flipkart cards, the maximum cashback
closed cards. that can be earned under "1% cash back
x. Fair Usage Policy as of Oct’23: category" is Rs.25,000 per month.
• The maximum reward points that can be • (*) applicable only on the spend categories
earned in a statement cycle for Infinia/infinia that does not have an existing Fair Usage
Metal is 2,00,000. Policy
• The maximum reward points that can be J) Other Important Information
earned in a statement cycle for Diners Black a) HDFC Bank UPI RuPay/ UPI RuPay Biz
Metal Edition, Diners Black, H.O.G Diners Credit Card: No physical Credit Card will be
Club Card is 75,000. provided for customers who were issued with
HDFC Bank UPI RuPay/ UPI RuPay Biz Credit
• The maximum reward points that can be
Card and it will be a virtual only card. The virtual
earned in a statement cycle for Regalia Gold,
card details will be available in the MyCards
Regalia, Business Regalia, Diners Privilege, platform. Customers can call on the IVR number
Diners ClubMiles, Diners Premium and (1860 266 0333) to set the PIN of their virtual
Harley-Davidson Diners Club Card is 50,000. card.
• The maximum reward points that can be K) Lounge Access
earned in a statement cycle for Regalia First,
Priority Pass - Charge of $27 + taxes, will be
Business Regalia First is 25,000. applicable on all the lounge visits exceeding the
• The maximum reward points that can be complimentary limit.
earned in a statement cycle for Money back, Infinia, Infinia (Metal Edition): Complimentary
Money back plus, Diners Rewards, Freedom priority pass membership for Primary and add-on
Card, Business Moneyback is 15,000. card holders with unlimited lounge access for
• The maximum reward points that can be priority pass card holder.
earned in a statement cycle for Tata Neu Diners Club Credit Card - All visits exceeding the
Infinity* is 50,000. complimentary limit will be charged at the
• The maximum reward points that can be prevailing lounge rate inclusive of taxes. Card
earned in a statement cycle for Times validation charges for the lounge will be levied
Version 2.5 Dated – Mar 2025

Platinum,Times Titanium, Tata Neu and not reversed.

Plus*,IOCL,IRCTC*,Retailo, Medvol, Please ensure the safety of your Priority Pass to
Pharmeasy, Pinelabs, Equitas Excite, avoid misuse. The priority pass is not
Equitas Elegance is 25,000. transferable. Bank has the right to withdraw the
• The Maximum reward points that can be Priority Pass membership, or any other benefit
earned in a statement cycle for SOLITAIRE, associated with your credit card if your card is
BEST PRICE SAVE MAX WALMART, closed or remains inactive for more than 90 days.
TEACHERS, DOCTORS, SIGNATURE,
VALUE PLUS, GOLD, JET, Corporate

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These charges will be billed on your subsequent In line with RBI mandate, basis the nature and
statement within 90 days of date of visit and this purpose of the transactions carried out on your
transaction will not accrue Reward Points. credit card, customers are advised not to make
Currency conversion rate is applicable as on the any payments to the credit card through FCRA
date of settlement. accounts. In case, if any payments are observed
Complimentary Lounge Access Within India through these accounts, customer may receive a
for BizBlack Metal Card and BizPower: notice from the Ministry of Home Affairs seeking
Biz Black Metal Card: Unlimited lounge access explanation for such payments.
eligible on making min one transaction of any Please select APR calculator from Important
amount in previous month (excluding first month document tab in the below link:
of card issuance) https://www.hdfcbank.com/personal/pay/cards/c
Biz Power: two complimentary domestic lounge redit-cards/membership-kit
access every calendar quarter, additional two N) Most Important Terms and Conditions in
complimentary domestic lounge access Regional Languages
(excluding first quarter of card issuance) on min
spends of Rs.75,000 in previous calendar quarter Please Visit www.hdfcbank.com for information
on MITC in regional languages, Options available
L) Goods and Services Tax (GST): Applicable
1) Hindi 2) Kannada 3) Malayalam 4) Telugu 5)
on all Fees, Interest, and other Charges. The
Tamil 6) Bengali 7) Marathi 8) Gujarati 9) Punjabi
applicable GST would be dependent on place of
10) Oriya 11) Assamese
provision (POP) and place of supply (POS). If
POP and POS are in the same state then The Cardmember hereby acknowledges that the
applicable GST would be CGST and SGST / Most Important Terms and Conditions available
UTGST else, IGST. GST For FEE & Charges / in regional languages at www.hdfcbank.com is
Interest transactions Billed on statement date will the representative text of the English version of
reflect in next month statement. GST levied will the Most Important Terms and Conditions.
not be reversed on Any dispute on Fee & The Cardmember agrees and acknowledges that
Charges / interest. in the event of any inconsistency between the
M) TDS on withdrawals above Rs 1 crore: texts in English and regional languages of the
TDS@2% is applicable on aggregate cash Most Important Terms and Conditions, the text in
withdrawals exceeding Rs 1 Cr from accounts English shall prevail and shall be binding on the
and cards, in a FY. Visit www.hdfcbank.com for Cardmember
details.
Customer Compensation Policy is displayed on the bank website under Our Corporate
Commitment > Citizens Charter > Customer Compensation Policy > Credit Cards
For any sales queries on mis-selling / harassment / complaints, please write to
salesqueriescards@hdfcbank.com or call at 18002583838
For Credit Card services like Checking Your Reward Points/CashPoints, Converting Eligible
Spends to EMI and Reporting Credit Card Disputes through SMS, please send an SMS to
7308080808.
There are no pre-defined keywords and you can type your own query to use this facility.
PHONEBANKING NUMBERS
1800 1600 / 1800 2600 If you are not in India: +91 22 61606160
If you don’t wish to be called about our products and services, kindly login to our website:
Version 2.5 Dated – Mar 2025

www.hdfcbank.com and register yourself in our Don’t call Registration option. Card account levied
with late payment charges in the latest generated statement will be exempted from the cash
processing fee.
classification of my/our Card/loan accounts as
O) Additional Schedule - Income Recognition,
Special Mention Account (SMA)/ Non-Performing
Asset Classification and Provisioning pertaining
Asset (NPA) in the course of the conduct of the
to Advances- Clarifications (IRACP)
accounts.
With reference to the Credit Card application
Also understand that loan account referred herein
submitted by me/by us, l/we confirm having
shall be applicable to both the credit card and/or any
understood the following concepts and illustrative
examples (as detailed below) related to due dates,

Page 24 of 40 Back to
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other additional loan that may avail from the bank Outstanding in the Credit card account or
based on the credit card if the application is approved. Additional Loan thereon (For credit card dues
(The additional loans would be applicable for cards referred hereinto is the Minimum Amount Due
issued to individual only & subject to certain eligibility as mentioned in the card statement)
criteria and includes loans given within the credit card Basis for classification - Principal or
sanctioned limit or as a separate facility based on SMA Sub-
interest payment or any other
credit card) categories
amount wholly or partly overdue
Concepts / Clarifications / Illustrative Examples SMA-0 Up to 30 days
Dues: mean, the principal/ interest/ any charges SMA-1 > 30 days and up to 60 days
levied on the loan account which are payable within
SMA-2 > 60 days and up to 90 days
the period stipulated as per the terms of sanction of
the credit facility/payment due date mentioned in the
monthly statement.
Overdue: Means, the principal interest/ any charges
levied on the loan account which are payable but
have not been paid within the period stipulated as per Non-performing Asset: Non-Performing Asset
the terms of sanction of the credit facility. In other (NPA) is a loan or an advance where: A term loan
words, any amount due to the bank under any credit where interest and/ or instalment of principal remains
facility is 'overdue' if it is not paid on the due date fixed overdue for a period of more than 90 days, A credit
by the bank. card account will be treated as non-performing asset
Appropriation of payments: Payments received if the minimum amount due, as mentioned in the
against the Cardmember’s card outstanding will be statement, is not paid fully within 90 days from the
adjusted against all pre-closure, GST, fees and payment due date mentioned in the statement.
charges, EMI, cash advances and retail purchases in Illustrative movement of an account to SMA category
that order. to NPA category based on delay 1 non-payment of
If in any loan account as on 01.02.21 there are no dues and subsequent upgradation to Standard
over dues and an amount of ₹X is due for payment category during End of Day (EOD) process
towards principal instalment / interest / charges, any (considering February as a non-leap year month):
payment being credited on or after 01.02.21 in the Dues referred hereinto is the Minimum Amount Due/
loan account will be used to pay off the dues EMl amount as mentioned in the loan statement.
outstanding on 01.02.21.
Assuming that nothing is paid or there is partial DISCLOSURE ON REVENUE SHARING BETWEEN
payment (₹Y) of dues during February month, the HDFC BANK AND THE COBRANDING PARTNER
overdue as on 01.03.21 will be ₹X-Y. ENTITY
Additionally, an amount of ₹Z becomes due as on
01.03.21, Now any payment/ partial payment into The arrangement between HDFC Bank and its co-
the account on or after 01.03.21 will be first brand partners for issuance of the co-branded credit
utilized to pay off the partial due of 01.02.21 (₹X card may involve sharing of revenues in respect of the
- ₹Y) If there is more recovery than the ₹X - ₹Y. relevant co-brand cards, between HDFC Bank and
then. After recovering dues of 01.02.21, the remaining the relevant co-brand partner. The typical manner of
amount will be treated as recovery towards due of revenue sharing under the various co-brand
01.03.21. arrangements of HDFC Bank is set out below:
Age of oldest Dues: The age of oldest dues is • Membership Fee: HDFC Bank may make payment
reckoned in days from the date on which the oldest of a certain percentage of the realised membership
payment is due and continues to remain unpaid in the fee applicable on the co-branded credit card to the co-
aforesaid illustration, if the Dues relating to 1st Feb’21 brand partner;
Version 2.5 Dated – Mar 2025

remain unpaid till 01.03.21, the age of the oldest dues • Annual fee: HDFC Bank may make payment of a
is reckoned as 29 days on 02.03.21. certain percentage of the annual fee as applicable to
Classification as Special Mention Account (SMA) the co-branded credit card realised by HDFC Bank to
and Non-Performing Asset (NPA) Lending the co-brand partner;
institutions will recognize the incipient stress in loan • Percentage of spends: HDFC Bank may make
accounts, immediately on Default, by classifying them payment of a certain percentage of the spends made
as Special Mention Accounts (SMA) The basis of using the co-brand credit cards to the co-brand
classification of SMA / NPA Category shall be as partner
follows:

Page 25 of 40 Back to
Table of Content
 Age of
oldest SMA 1 NPA SMA since/ NPA
Payment Payment
Payment covers dues in Categorisat SMA class categorizati NPA Date
Due date Date
days ion date on
covers
Payment Dues as mentioned in
01.02.22 01.02.22 0 NIL NA NA NA
the statement up to 01.01.22
No payment or part payment of -
01.02.22 01.02.22 1 SMA-0 01.02.22 NA NA
dues of 01.02.22
No payment or part payment of -
01.02.22 01.02.22 2 SMA-0 01.02.22 NA NA
dues of 01.02.22
Dues of 01.02.22 not fully paid
01.03.22 01.03.22 is also due at EOD 29 SMA-0 01.02.22 NA NA
01.03.22
Dues of 01.02.22 fully paid, Due
for 01.03.22 not paid at EOD 1 SMA-0 01.03.22 NA NA
01.03.22
No payment of full dues of
01.02.22 /
01.02.22 AND 01.03.22 at EOD 31 SMA-1 NA NA
03.03.22
03.03.22
Dues of 01.02.22 fully paid, Due
for 01.03.22 not fully paid at 1 SMA-0 01.03.22 NA NA
EOD 01.03.22
NO payment of dues of
01.02.22, 01.03.22 and amount 01.02.22 /
01.04.22 60 SMA1 NA NA
due on 01.04.22 at EOD 03.03.22
01.04.22
No payment of dues of 01.02.22 01.02.22 /
61 SMA 2 NA NA
till 01.04.22 at EOD 02.04.22 02.04.22
No payment of dues of 01.02.22 01.02.22 /
01.05.22 90 SMA 2 NA NA
till 01.05.22 at EOD 01.05.22 02.04.22
No payment of dues of 01.02.22
91 NPA NA NPA 02.05.22
till 0105.22 at EOD 02.05.22
Fully paid dues of 01.02.22 at
01.06.22 01.06.22 93 NPA NA NPA 02.05.22
EOD 01.06.22
paid entire dues of 01.03.22 &
01.07.22 01.07.22 62 NPA NA NPA 02.05.22
01.04.22 at EOD 01.07.22
Paid entire dues of 01.05.22 &
01.08.22 01.08.22 32 NPA NA NPA 02.05.22
01.06.22 at EOD 01.08.22
Paid entire dues of 01.07.22 &
01.09.22 01.09.22 1 NPA NA NPA 02.05.22
01.08.22 at EOD 01.09.22
Standard
paid entire dues of 01.09.22 & Account STD from
01.10.22 01.10.22 0 NA NA
01.10.22 with No 01.10.22
Over dues
Version 2.5 Dated – Mar 2025

l/we also understand that the aforesaid few examples are illustrative and not exhaustive in nature covering
common scenarios, and that, the IRACP norms and clarifications provided by RBI on the subjects referred
above will prevail.

Page 26 of 40 Back to Table

of Content
 PART II : KEY FACT STATEMENT CUM MOST IMPORTANT TERMS & CONDITIONS FOR PIXEL CREDIT
CARDS
Table of Contents
A) Fees and Charges .............................................................................................................................. 28
i. Joining fees and Annual membership fees for primary cardholder .................................................................... 28
ii. Cash advance fee ................................................................................................................................................ 28
iii. Service charges levied for transactions............................................................................................................... 28
iv. Interest free (grace Period) ................................................................................................................................ 29
v. Finance charges for both revolving credit and cash advances............................................................................ 29
vi. Overdue interest charges - to be given on monthly & annualised basis............................................................. 29
vii. Charges in case of default .................................................................................................................................. 30
B) Drawal Limit……………………………………………………………………………………………………..30
i. Credit limit .......................................................................................................................................................... 30
ii. Available credit limit ........................................................................................................................................... 30
iii. Cash withdrawal limit ......................................................................................................................................... 31
C) Billing ................................................................................................................................................. 31
i. Billing statements - periodicity and mode of sending ........................................................................................ 31
ii. Minimum amount payable ................................................................................................................................. 31
iii. Method of payment............................................................................................................................................ 31
iv. Billing disputes resolution................................................................................................................................... 31
v. Toll free number, email-id for customer care services, contact details of Grievance Redressal Official ............ 31
D) Default and Circumstances ............................................................................................................... 32
i. Procedure including notice period for reporting a cardholder as defaulter ....................................................... 32
ii. Procedure for withdrawal of default report and the period within which the default report would be
withdrawn after settlement of dues ……………………………………………………………………………………………………………32
iii. Recovery procedure in case of default ............................................................................................................... 32
iv. Recovery of dues in case of death / permanent incapacitance of cardholder .................................................... 32
E) Termination / Revocation of Card Membership.................................................................................. 32
i. Procedure for surrender / closure of card by cardholder ................................................................................... 32
ii. Link provided exclusively for the above on the website ..................................................................................... 33
iii. Procedure for closure of card account if the card has not been used for more than one year .......................... 33
F) Loss/ Theft/ Misuse of Card................................................................................................................. 33
i. Procedure to be followed in case of loss/ theft/ misuse of card-mode of intimation to card-issuer ................. 33
ii. PayZapp Mobile App and reporting to nearest branch, etc. for reporting unauthorised transactions and
initiating blocking of card …………………………………………………………………………………………………………………………. 34
iii. Liability of cardholder in case of (i) above in terms of RBI circular ref. DBR.No.Leg.BC.78/09 07.2005/2017-18
dated July 6, 2017 on ‘Customer Protection – Limiting Liability of Customers in Unauthorised Electronic
Banking Transactions’ as updated from time to time ………………………………………………………………………………… 34
G) Grievance Redressal and Compensation Framework…….. ............................................................ 34
i. Grievance redressal and escalation process ....................................................................................................... 34
ii. Timeline for redressal of grievances ................................................................................................................... 35
iii. Compensation framework for unsuccessful / failed transactions, delay in redressal of grievance, delay in
closing of account / blocking of lost or stolen cards, etc………………………………………………………………………………35
Version 2.5 Dated – Mar 2025

iv. Contact particulars of card-issuer ....................................................................................................................... 35

H) Disclosure .............................................................................................................................................35
I) Reward Points ......................................................................................................................................36
J) Goods and Services Tax (GST) .......................................................................................................... 36
K) Tap and Pay ........................................................................................................................................ 36
L) Scan and Pay for UPI Transactions………………………………………………………………………… 37
M) Card on file tokenization .................................................................................................................... 37
N) Device Tokenization ........................................................................................................................... 37
O) Virtual Credit Card & Choice of Network........................................................................................... 37
P) TDS on withdrawals above Rs 1 crore............................................................................................... 37
Q) Additional Schedule ........................................................................................................................... 38

Page 27 of 40 Back to Table

of Content
Dear Customer – The “Most Important Terms and Conditions (MITC)” are to be read along with
the Card Member Agreement of HDFC Bank Ltd for complete understanding. The MITC are subject
to revision. Refer www.hdfcbank.com for details.

SECTION I: KEY FACT SHEET

A) Fees and Charges
i. Joining fees and Annual membership fees for primary cardholder: The fees may vary for
each Cardmember, and from offer to offer. The same is communicated to the Cardmember at the
time of applying for the Credit Card. The below fees as applicable are billed to the card account
and are stated in the card statement of the month in which it is charged. Joining fees will be
charged if card is closed within 90 days of issuance irrespective of any acquisition pricing offer.
Minimum Spend for Foreign
Joining / Fuel Currency
waiver of annual
Annual Transaction Transactions
Card variant membership fee /
membership Surcharge
renewal charges for
Fee (Plus GST) ** % Of transaction
next year * value ***
Pixel Go Credit Card 250 ₹50,000 / Annum Waiver capped
at ₹250 every
3.5%
billing
Pixel Play Credit Card 500 ₹1,00,000 / Annum
cycle
* Exclude transactions - Cash Withdrawal
** Fuel Surcharge waiver: Fuel Surcharge Waiver will be capped at 1% of the eligible fuel
transaction amounts. Waiver applicable for transaction between ₹400 to ₹5000. GST on Fuel
surcharge will not be reversed. The rate of surcharge may vary depending on the fuel station and
their acquiring bank. The surcharge is levied by the acquiring bank providing the terminal to the
merchant. The value on charge slip will differ from the credit card statement since the Surcharge &
GST is levied by acquiring bank post the transaction.
*** Currency conversion rate as on settlement date applicable
ii. Cash advance fee: The Cardmember can charges or fees, as it may deem appropriate, with
use the Card to access cash in an emergency due intimation to the customer. For interest rates,
from ATMs in India or abroad. A transaction fee pre-closure and cancellation charges on EMI,
of 2.5% or ₹500 whichever is higher would be please visit the EMI section in Payzapp Mobile
levied on the amount withdrawn and would be app.
billed to the Cardmember in the next statement. The Bank, at its sole discretion, reserves the right
The transaction fee is subject to change at the to honour transactions above the approved credit
discretion of HDFC Bank. All cash advances also limit on the card on a case-to-case basis subject
carry a finance charge equal to charges on
their internal guidelines and policy of the Bank.
revolving credit (Refer schedule of charges) from
the date of withdrawal until the date a. Railway
of full a. Ticket Purchase Fee: 1% of the transaction
payment. The finance charge is subject amountto+ GST except IRCTC HDFC Bank Credit Card
change at the discretion of HDFC Bank. (Refer IRCTC website for detailed fee structure)
iii. Service charges levied for transactions: b. Payment Return Charges: 2% of Payment
Charges and fees, as may be applicable from amount subject to minimum of ₹450
time to time, are payable by Cardmembers for
c. SmartEMI (Pay-in-Parts/Transactions
specific services provided by HDFC Bank to the
converted to EMI):
Cardmember or for defaults committed by the
Cardmember with reference to their card • Processing Fee: ₹199 (Plus GST)
account. • Pre-Closure Charges: 3% of the Balance
HDFC Bank retains the right to alter any charges Principal Outstanding
or fees from time to time or to introduce any new
Page 28 of 40
d. Rent Pay Transactions: 1% fee on When the customer carries forward any
transaction amount will be levied on rental outstanding amount or avails of Cash Advance,
transactions done on any applicable merchant a finance charge calculated by average Daily
from the second transaction for the month. Balance Method, will apply to balances carried
e. Reissue of Lost, Stolen or Damaged Card: forward and to fresh billings.
₹100 If a Cardholder avails of the revolving credit
facility of the HDFC Bank Credit Card and hence
f. Dynamic currency conversion Markup
chooses to pay an amount less than the total
Fee: A Markup fee of 1% will be levied on all
amount due reflected in the monthly billing
transactions carried out in Indian Currency at an
statement, the entire outstanding amount except
international location or at merchants which are
charges would attract finance charges and all
located in India but registered overseas.
new transactions will also attract finance charges
iv. Interest free (grace Period): The interest till such time as the previous outstanding
free credit period could range from 20 to 50 amounts are repaid in full.
days subject to the scheme applicable on the
vi. Overdue interest charges - to be given on
specific Credit Card and the submission on
monthly & annualised basis: Late Payment
the specific Credit Card (please refer to the
Charges will be applicable if Minimum Amount
Schedule of Charges) and the submission of
Due is not Paid by the payment due date, Clear
claims by the merchant. However, this is not
funds need to be credited to HDFC Bank Card
applicable if the Previous month's balance
account on or before the payment due date, to
has not been cleared in full or if the
avoid Late Payment charges. Refer section
Cardmember has availed of cash from ATM.
‘Schedule of Charges’ for details.
For instance, the HDFC Bank Pixel Card has
an interest-free credit period of up to 50 days. The following illustration will indicate the
This means that a customer who has a billing method of calculating various charges:
date of 4th of the month can spend on his Assume that you have paid all previous dues in
Card from 5th April to 4th May, his bill will be full and do not have any amount outstanding in
generated on 4th May and his Payment Due your Card Account. Your statement date is 18th
Date will be 24th May. Hence a purchase of every month. The following is the list of
made on 14th April will have a credit period of transactions you have done on your card
41 days, while a purchase made on 2nd May account.
will have a credit period of 23 days. Date Transaction Amount
This period will be free of interest only if all 10-Apr Goods purchase ₹15,000
previous dues are paid in full and there is no 15-Apr Garments purchase ₹5,000
unpaid balance carried over from previous
months. Total Amount
due = ₹20,000
v. Finance charges for both revolving credit 18-Apr Statement Date Minimum
and cash advances: Amount Due =
Charges ₹1,000
Variant (excluding GST) 12-May Payment into card ₹2,000 (Credit)
Monthly Annually account (Late
Pixel Go & Pixel Play 3.60% 43.20% payment charges will
be applicable here)
Finance charges are payable at the monthly 14-May Groceries purchase ₹1,000
percentage rate on all transactions from the date
15-May Card Payment ₹15,000
of transaction in the event of the Cardmember th
choosing not to pay his balance in full, and on all Thus, on the statement dated 18 May, following
cash, advances taken by the Cardmember, till will reflect as the component of the total amount
they are paid back. Finance charges, if payable, payable by you.
are debited to the Cardmember's account till the Interest calculated = (outstanding amount*
outstanding on the card is paid in full. 3.6% per month (i.e., 43.2% per annum) * No of
Finance charges on cash advances are days) / 365. Therefore,
applicable from the date of transaction until the a. Interest on ₹15,000 @ 3.6% per month (i.e
payment is made in full. 43.2% per annum) from 10 April to 11 May (i.e
for 32 days) = ₹568.10
Page 29 of 40
Interest on ₹13,000 @ 3.6% per month (i.e 43.2% M Easy EMI - Interest 1,500 100%
per annum) from 12 May to 14 May (i.e for 3 Minimum Amount Due 6,740
days) = ₹46.15
Interest on ₹5,000 @ 3.6% per month (i.e 43.2% * For the purpose of MAD calculation 5% of
per annum) from 15 April to 14 May (i.e for 30 Finance Charges (3.6% per month i.e., 43.20%
days) = ₹177.53 p.a.) is being considered.
Interest on ₹3,000 @ 3.6% per month (i.e 43.2% The below illustration is prepared on the
per annum) from 15 May to 18 May (i.e for 4 assumption that the customer has not made the
days) = ₹14.20 payment on time nor cleared the Total Amount
Interest on ₹1,000 (fresh spends) @ 3.6% per Due (TAD).
month (i.e 43.2% per annum) from 14 May to 18 The following illustration will indicate the method
May (i.e for 5 days) = ₹5.91 of calculating LPC:
Total interest = ₹811.89 LPC Illustration
b. Late Payment Charges = ₹800 A Statement Date 1st May 23
c. GST@ 18% of interest and late payment
charges = ₹290.14 B Statement Due 25,000.00
d. Total principal outstanding amount = ₹4,000 C MAD 1250.00
(₹1,000 fresh spends + balance ₹3,000 Payment Due Date 20th May 23
outstanding from last month's billing period) D
Hence Total Amount Due = (a) + (b) +(c) + (d) = E Grace Date 23rd May 23
₹5902.03
Please note that the Finance Charges and other F Unbilled usage - 1st May 5,000.00
charges are subject to change at the discretion of to 23rd May 23
HDFC Bank. G Total Outstanding as of 30,000.00
For a list of charges that may be levied at specific 23rd May 23(A+E)
instances, please refer to the Schedule of H Payment Received - MAD 25th May 23
Charges available at the end of this document. - Rs.1250.00
Minimum Amount Due (MAD) - 5% of Retail I LPC Levied only on 800
Balance / Cash Advance Balance and finance Statement Balance
charges and 100 % of charges, Loan EMI billed vii. Charges in case of default (no payment
under cards, levies and Taxes. or delayed payment): Basis Credit Card bill
amount
EXAMPLE (fig. in ₹)
Retail / Cash Late Payment Charges
A 50,000 Statement Balance
Outstanding Balance (Excl. GST)
B Finance Charges 1,800 Less than ₹100 Nil
C Over Limit Charges 550 ₹100 to ₹500 ₹100/-
₹501 to ₹5,000 ₹500/-
D Late Payment Fee 1100
₹5,001 to ₹10,000 ₹600/-
E Payment Return Fee 500
₹10,001 to ₹25,000 ₹800/-
F Easy EMI - Principal 500
₹25,001 to ₹50,000 ₹1100/-
G Easy EMI - Interest 1,500
More than ₹50,000 ₹1300/-
TOTAL AMOUNT DUE 55,950
B) Drawal Limits
Minimum Amount Due Calculation
i. Credit limit: HDFC Bank at its sole discretion
Retail / Cash
will determine the Cardmember's credit limit and
Outstanding Balance +
cash withdrawal limit.
H Finance Charges* (5% of 2,590 5%
(₹50000/- + ₹1800/-) ii. Available credit limit: These limits are
I Over Limit Charges 550 100% communicated to the Card member in the
PayZapp Mobile App and in the monthly
J Late Payment Fee 1,100 100% statements. The available credit limit at the time
K Payment Return Fee 500 100% of the statement generation is provided as a part
L Easy EMI - Principal 500 100% of the monthly statement. HDFC Bank will review

Page 30 of 40
the Cardmember account periodically and may HDFC Bank Credit Cards offer the Card-member
decrease the Cardmember's credit limit basis the facility of revolving credit. The Cardmember
their internal criteria. In such an instance, the may choose to pay only the Minimum Amount
Bank will immediately inform including the Due printed on the statement. The balance
reason thereof, by SMS or e-mail followed by outstanding can be carried forward to
confirmation in writing. subsequent statements. The Cardmember can
also choose to pay the Total Amount Due or any
iii. Cash withdrawal limit: 40% of the Credit
part of the amount above the Minimum Amount
Limit
Due.
C) Billing Such payment should be made before the
i. Billing statements - periodicity and mode Payment Due Date. Clear funds need to be
of sending: Billing statement will be generated credited to HDFC Bank Card account on or
before payment due date to avoid Late Payment
every month and Cardmember can access their
Charges. Any unpaid Minimum Amount Due of
e-statements online through app and will be
the previous statements will be added to the
sent across over the registered email id of the Cardmember's current Minimum Amount Due in
Cardmember as well. It is showing the addition to the outstanding exceeding the
payments credited and the transactions debited Cardmember's Credit Limit.
to the Cardmember's account since the last Payments made towards the card outstanding
statement. The Bank will mail a statement of are acknowledged in subsequent statements.
transactions in the card account every month on Payments received against the Cardmember's
a pre- determined date, to the email ID on card outstanding will be adjusted against all Pre-
record with the bank. Cardholders will have closure of loans (Loan Principle outstanding /
flexibility to change their billing cycle at least Pre-closure Charges + GST), GST, Fees &
once, as per their convenience by raising a Charges (Other than Finance Charges), Finance
service ticket. Ticket can be raised by clicking Charges, EMI, Cash Advances and Retail
Purchases in that order.
on '?' icon on top right corner of the PIXEL
Homepage in PayZapp app and select “I want iii. Method of payment: Payments towards the
to change my billing cycle”. In case of card account may be made in any of the following
cardholders holding both VISA & RuPay ways:
variants of Pixel credit card, a single statement a) Netbanking & Debit card Payment:
will be issued including transactions incurred on Cardmember can make payment through Debit
both the cards. The Minimum Amount Due card from HDFC Bank or other bank account in
(MAD) & Total Amount Due (TAD) will be PayZapp.
calculated on the combined outstanding of both b) UPI Payment: Cardmember can make
the cards payment through UPI ID from HDFC Bank or
other Bank account in PayZapp.
Example: If the Total outstanding on VISA Pixel
card is Rs. 10,000 & on RuPay Pixel is Rs. iv. Billing disputes resolution: All the Contents
10,000. of the statement will be deemed to be correct and
TAD will be Rs.10,000+Rs.10,000 = Rs.20,000 accepted if the Cardmember does not inform
HDFC Bank of the discrepancies within 30 days
& MAD will be 5% of Rs.20,000 i.e Rs.1,000
of the Statement Date by raising a dispute ticket
ii. Minimum amount payable: 5% of Retail on PayZapp Mobile App in Pixel Credit Card
Balance / Cash Advance Balance and finance section. On receipt of such information, HDFC
charges and 100% of Charges, Loan EMI billed Bank may reverse the charge on temporary basis
under cards, levies, and taxes, previous month pending investigation. If on completion of
outstanding. subsequent investigations, the liability of such
charges is to the Cardmembers account, the
Retail Balance means all purchases of goods or
charge will be reinstated in a subsequent
services through store or online from the Credit
statement along with the associated charges.
Card, excluding all Cash Advances, Balance
Upon receipt of dispute from customers, within a
Transfers, Instalment Payment Plans, other
maximum period of Thirty days, Bank would
credit plans, fees, and charges.
provide necessary documents, wherever
applicable as received from the Member Bank,
Page 31 of 40
subject to operating guidelines laid down by the pay the Minimum Amount Due or the total
respective franchisee like VISA/RuPay etc. GST amount due within 7 (seven) days.
levied will not be reversed on any dispute on Fee ii. Procedure for withdrawal of default report
& Charges / interest. and the period within which the default report
v. Toll free number, email-id for would be withdrawn after settlement of dues
customercare services, contact details of In case the cardholder makes the payment of
Grievance Redressal Official: The either the Minimum Amount Due or the total
Cardmember can contact HDFC Bank Credit amount due after the expiry of 7 (seven) days’
Cards for making any enquiries or for any notice period, the Bank shall update the status
grievance redressal through: within 30 (thirty) days from the date of settlement
of dues. In case a transaction is disputed by
• PayZapp: Help centre services in the HDFC
customer, a temporary credit equivalent to the
Bank PayZapp Mobile App
amount disputed by customer will be provided to
• Call centres: 1800 1600 / 1800 2600 the Credit Card account of the customer.
within India / +91 22 6160 6160 from
iii. Recovery procedure in case of default
outside India
In case of default, upon a demand made by the
• email: bank, if the balance amount due on the card is
customerservices.cards@hdfcbank.com not repaid within the prescribed time; bank shall
• Grievance Redressal Official: 044 6108 have a right of lien and set-off without notice on
4900 between 09:30 AM to 05:30 PM all monies belonging to the Cardmember held in
Monday to Friday. any account or in custody of the bank. During
settlement of redemption, in case available Cash
D) Default and Circumstances Points balance is lesser than Points required for
i. Procedure including notice period for the transaction, the bank reserves rights to debit
reporting a cardholder as defaulter: Grace the differential amount on the Customers
days of 3 days is allowed from the payment due Card/Account.
date on credit card accounts, where payments
are not overdue. The payment due date as iv. Recovery of dues in case of death /
mentioned on the credit card statement is the permanent incapacitance of cardholder
date by which clear funds must be credited to the The death or incapacity of Cardmember including
credit card, however 3 grace days are provided insolvency, dissolution, bankruptcy or winding
to accommodate for processing time of up, shall automatically result in cancellation of the
payments. The Bank shall report a credit card card issued to the Cardmember. The card would
account as 'past due' to credit information also be liable to be suspended on instructions
companies (CICs) and levy late payment charges from any Government or Regulatory body. On
when a credit card account remains 'past due' for cancellation or suspension of the card, all
more than 3 days. The number of 'days past due' amounts outstanding on the card account shall
and late payment charges shall, however, be be deemed to have become due immediately.
computed from the payment due date mentioned Notwithstanding the Cardmember’s obligation to
in the credit card statement. pay all outstanding amounts forthwith, Bank shall
In the event of default, the Cardmember will be be entitled to recover the same in accordance
sent reminders from time to time for settlement of with the relevant laws in force.
any outstanding on the card account, by post, E) Termination / Revocation of Card
fax, telephone, e-mail, Mobile App Notification, Membership
SMS messaging and/ or engaging third parties to i. Procedure for surrender / closure of card
remind, follow up and collect dues. Any third by cardholder: I/ We understand that the usage
party so appointed, shall adhere fully to the code of the HDFC Bank Pixel Credit Card(s) shall be
of conduct on debt collection. strictly in accordance with exchange control
In case the cardholder fails to make payment of regulations, law of the land or of the Regulatory
either the Minimum Amount Due or the total authorities as applicable from time to time, the
amount due, under each monthly billing card will not be used for transactions involving
statement, the bank shall notify the customer of Forex trading, lottery, betting, gambling, dating,
such non-payment and its intention to report the Bitcoins, Virtual currency which I/We undertake
cardholder as defaulter to the Credit Information as my/our responsibilities to keep myself/ourself
Companies (CIC) in case the cardholder fails to
Page 32 of 40
updated of and in the event of any failure to do sake of the Cardholder and for security reasons
so , I/We will be liable for action under the HDFC Bank can suspend the facility on the Credit
Foreign exchange management act 1999 or its Card, if the Cardmember defaults on payment
statutory modifications or re-enhancement due or exceeds the credit limit extended. The
thereof. Credit Card must not be used after the
Agreement has ended or if the card account is
ii. Link provided exclusively for the above on
suspended.
the website
With a view to ensure that the Credit Card is
In case any customer wishes to close / surrender
being used as per the regulatory guidelines,
the card – the customer may place the request
Terms and Conditions and applicable policies of
through below channels.
the Bank, Bank shall have a right to run periodic
checks on the Credit Card usage to identify
Channels Path / Contact details whether there is excessive utilization of credit
PayZapp App > Profile > limit beyond the sanctioned limit in one statement
Account Management >Help cycle, unusual or excessive utilization at few
PayZapp
Center > Other queries > Card select merchants, possible collusion with
Closure merchant and/or usage towards non-personal/
business related requirements, over-use/ misuse
Branch Simply visit branch and speak of features/ offers/ programs towards
Banking our staff accumulation of undue cash points/ cash back /
other benefits amongst others. Based on the
Once the request is raised through above usage patterns, if any of these is suspected by
channels, no transaction can be made through the Bank, Bank may take restrictive action on the
the card from immediate effect as the same will Credit Card. Such action can be with immediate
be blocked. effect and may include but not be limited to
Any transactions incurred by the Cardmember withdrawal of features/ benefits as well as
prior to the closure of card, and which is complete termination of the Credit Card. If any
presented / claimed at a later point by the such action is taken by the Bank onus will be on
merchant shall be billed to the Cardmember for customer to provide satisfactory proof of bona
effecting necessary payments towards such fide usage to reinstate the Credit Card and
transactions. The Cardmember shall be is attached features/ benefits as may be deemed fit
obligated to pay for any transactions which were by the Bank. Bank's decision in this regard shall
incurred prior to the closure date of the card and be final and binding on the customers.
the Bank shall report these outstanding In such a situation, the Cardmember must
payments of the Cardmember to CICs, if unpaid. (subject to any default or other notice required by
If a credit card has not been activated or used law) immediately pay HDFC Bank the total
within 30 (thirty) days of card open date., the outstanding balance on the Account. This
Bank shall intimate the cardholder about non- includes all amounts due to HDFC Bank under
usage or non-activation of the card and request the Agreement, including all transactions and
the cardholder to activate or start using the card other amounts not yet charged to the Account.
within 7 (seven) days from the date of such The card will not be considered as closed until
intimation. If the cardholder does not start using the Cardmember has paid all such due amounts
the card within a period of 7 (seven) days, the iii. Procedure for closure of card account if
card account shall be closed by the Bank. the card has not been used for more than one
In case the Bank notices unusual and abnormal year
transaction patterns in the use of the Card, the Please note that if a credit card has not been
Bank will try to establish contact with the used for a continuous period of 1 (one) year, the
customer on the registered phone number of the Bank will intimate the cardholder about non-
customer available on its records to verify the usage of the card and request the cardholder to
bonafideness of the card transaction. Failure on start using the card within 30 (thirty) days from
the part of the Bank to establish contact with the the date of such intimation. If either no reply is
customer, the Bank may restrict/terminate the received from the cardholder or the cardholder
use of the Card without any further notice, if the does not start using the card within a period of 30
Bank reasonably believes it necessary for the (thirty) days, the card account shall be closed by

Page 33 of 40
the Bank, subject to payment of all dues by the accessible to any third party if access is gained
cardholder. to such a record, either honestly or dishonestly.
F) Loss/ Theft/ Misuse of Card HDFC Bank may, without referring to the
Cardmember or any additional
i. Procedure to be followed in case of loss/ Cardmember, give the police or other relevant
theft/ misuse of card-mode of intimation to authorities any information that HDFC Bank
card-issuer: In case of loss / theft / misuse of the consider relevant about the loss, theft, misuse of
card, customer can immediately hotlist / block the a Card or PIN.
card by raising a request through below channels
HDFC Bank Contactless Cards allows you to pay
Channels Path / Contact details with a simple tap. To make a transaction of
PayZapp App > My Account > ₹5,000 or less, just tap to pay with your
Pixel Credit Home page > contactless card and you won't need to sign or
PayZapp
Settings > Block card enter any PIN. Contactless transactions are as
permanently > Block card secured as any chip or PIN based transactions.
Phone The Bank is not liable or responsible for any
1800 1600 / 1800 2600
Banking / transactions incurred on the Card Account prior
(accessible across India)
IVR to time of reporting or delay in reporting of the
Once a card is reported lost, it should not, under loss or misuse of the card and the Card member
any circumstance be used if found by the will be wholly liable for the same. Terms and
Cardmember subsequently. Conditions mentioned in the card member
The Bank is not liable or responsible for any type agreement is applicable for all contact-less cards
of transaction (Online/Physical/Contactless (Tap and contact-less transactions.
and Pay/Others) transaction incurred on the card ii. PayZapp Mobile App, Web-site link, phone
account prior to time of reporting of the loss of the banking, e-mail, IVR, a dedicated toll-free
card, and the Cardmember will be wholly liable helpline, reporting to nearest branch, etc. for
for the same. Card swipe transactions may get reporting unauthorised transactions and
processed by merchants without PIN / additional initiating blocking of card
authentication like OTP, when it is initiated on If customer suspects any unauthorised
merchants located outside India as it may not be transaction, customer should inform the bank
a mandate in those countries. Cardmember is through channels mentioned in Section E(ii) &
wholly liable for all transactions prior to reporting E(iii) for blocking of card to avoid further
of loss of the card. After the receipt of proper unauthorised transaction or misuse.
notification of the loss by the bank, the iii. Liability of cardholder in case of (i) above
Cardmember's subsequent liability is zero. In in terms of RBI circular ref.
addition to notifying HDFC Bank about the loss or DBR.No.Leg.BC.78/09.07.2005/2017-18 dated
theft of the card, the Cardmember must report July 6, 2017 on ‘Customer Protection –
any theft of cards to the Police and lodge a Police Limiting Liability of Customers in
Complaint and provide a copy of Police complaint Unauthorised Electronic Banking
to the Bank. Transactions’ as updated from time to time:
The Cardmember will be liable for all losses in In case of loss/ theft/ misuse of card, the Bank
case of misuse of the card by someone who shall be guided by the ‘Customer Protection
obtained the PIN or the card or OTP with or Policy’ updated on the website of the Bank which
without the consent of Cardmember or an has been formulated based on the RBI circular
Additional Cardmember. If the Cardmember has on Customer Protection – Limiting Liability of
acted fraudulently the Cardmember will be liable Customers in Unauthorised Electronic Banking
for all losses. If the Cardmember acts without Transactions’ as updated from time to time.
reasonable care, the Cardmember may be liable (RBI Circular - ref. DBR. No. Leg.BC.78/
for all losses incurred. 09.07.2005/2017-18 dated July 6, 2017)
The Cardholder is under obligation to take all Please Note you can refer the Customer
appropriate steps to keep the card safe and not Protection Policy Note by visiting
to record the PIN, One Time Password (OTP) or www.hdfcbank.com > Useful Links > Our
any other token/code issued from time to time, in Corporate Commitments > Customer
any form that would be retrievable or otherwise Compensation Policy.

Page 34 of 40
G) Grievance Redressal and Compensation Policy > Credit Cards where it is established that
Framework the Bank had issued and activated a credit card
i. Grievance redressal and escalation without written consent of the recipient, the Bank
process: would reverse the charges immediately and also
First level touch points: Queries / Feedback / pay a penalty without demur to the recipient
Complaints. The customer can reach out to the amounting to twice the value of charges reversed
following channels: in this regard. Operation of credit account shall
be in accordance with HDFC Bank credit card
• In-App Dispute Resolution
terms and conditions. Transactions reported as
• Report unauthorised e-transactions erroneous by customers, which require specific
(Transactions not done by you) reference to a merchant establishment will be
handled as per chargeback rules laid down by
Second level touch points: If you have not card networks (VISA/RuPay). The Bank will
received a satisfactory response for your queries provide explanation and, if necessary,
with other channels. Please write to Mr. documentary evidence to the customer within a
Shanmugasundar R (Grievance Redressal maximum period of sixty days.
Officer). The Cardmember can contact HDFC Failure on the part of the card-issuers to
Bank Credit Cards for making any enquiries or for complete the process of closure of credit card
any grievance redressal through: within seven working days shall result in a
• Call Centres: 1800 1600 / 1800 2600 If penalty of ₹500 per day of delay payable to the
you are not in India: +91 22 61606160 customer, till the closure of credit card, provided
there is no outstanding in the credit card account.
• Email:customerservices.cards@hdfcbank.co
m iv. Contact particulars of card-issuer: The
Cardmember can contact HDFC Bank Credit
• Grievance Redressal Officer: Reach us on
Cards by:
phone 04461084900 between 09.30 a.m. to
05.30 p.m. Monday to Friday Visit www.hdfcbank.com to know our 24 hours
Please note that the mechanism and timelines of phone banking to hotlist and report fraud
Grievance Redressal Policy is available on the transactions.
website – www.hdfcbank.com and the same can Email: customerservices.cards@hdfcbank.com
be accessed by following the path – Our H) Disclosure
Corporate Commitment -> Citizens Charter The Cardmember acknowledges that as per
-> Grievance Redressal existing business practices, the Bank can
ii. Timeline for redressal of grievances: disclose from time to time any information
Customer Grievance will be addressed within a relating to the Credit Card(s), to any credit bureau
period of 30 days, if your issue still remains (Existing or Future) The Credit Information
unresolved or if you have not received response Companies are an initiative of the Government of
within 30 days of lodging a complaint, you may India and Reserve Bank of India to improve the
approach the Banking Ombudsman appointed by functionality and stability of the financial system.
the Reserve Bank of India. All banks and financial institutions participating in
iii. Compensation framework for this initiative are required to share customer data
unsuccessful / failed transactions, delay in with Credit Information Companies and this
redressal of grievance, delay in closing of information is being provided in the terms of the
account / blocking of lost or stolen cards, Credit Information Companies Regulation Act,
etc.: In case of unsuccessful transaction / failure, 2005. In view of this we wish to inform the
as per Harmonisation of TAT, the Bank will Cardmember that the bank can disclose any
reverse blocked amount within 5 days. In case if information relating to credit card(s) default by
the merchant claims such transaction, the regular the customer to the Credit Information
dispute process will be followed as per franchise Companies to any other credit bureau (Existing
guidelines which is covered in the compensation and Future) in case the card is overdue, with due
policy. intimation to the cardholder. The Bank hereby
The timeline is specified and updated in the informs the Cardmember that fresh/ update on
compensation policy displayed on the bank cardholder’s data on receipt of payment towards
website under Our Corporate Commitment > overdue card accounts will reflect in CIBIL / other
Citizens Charter > Customer Compensation credit bureaus within a period of 30 (Thirty) days

Page 35 of 40
from the date of receipt of payment by the bank. suspected to be operated fraudulently.
We also wish to inform the Cardmember that the CashPoints earned but not redeemed at the time
bank will, at its own discretion, record specific of death of the Cardmember shall be forfeited.
conversations between the Cardmember and the g. When the card member receives a merchant
representative of the Bank, in cases of grievance- refund for a transaction incurred earlier on the
related conversation or payments-recovery- card it will be credited to the card account upon
related conversations or any other receipt. If the said refund amount is greater than
conversations, that the Bank may deem fit. the last statemented balance / billed outstanding,
I) Reward Points then the excess amount post adjustment against
Cashback will be earned for transaction amount last statement balance / billed outstanding will be
shall be in the form of CashPoints, which shall be refunded to your account, provided the said
calculated as a percentage of the transaction merchant refund had originated from a
value as defined in the product features terms transaction incurred prior to the last statement
and conditions. date. If you have not furnished your account
Credit Card purchases done via UPI mode for number for such credits, kindly visit the PayZapp
RuPay Pixel Credit Card will earn reward points mobile app FAQs section to raise a request with
up to a maximum of 500 points in a calendar consent to credit to your account number & copy
month. of bank statement with account details for
In case of cardholders holding both VISA & initiating the excess balance refund.
RuPay variants of Pixel credit Cards, combined If the merchant refund received pertains to a
rewards of both the Pixel variants will be posted. recent transaction incurred post the last
Customers can earn cashback through cashback statement date, then the refund received will be
offers on Credit Card credited to card account and adjusted against the
In the case the card account accrues negative original transaction.
cashpoints balance due to reversal of transaction Such credits posted to the Card Account
post redemption of the accrued cashpoints from including but not limited to those arising from
the transaction, and the negative cashpoint returned goods or services or cancelled
balance is carried forward for more than 60 days. transactions, the cashpoints accrued as per
Then, the rupee value equivalent to negative product feature will be reduced / reversed /
adjusted.
cashpoints will be debited to the card account at
1 CashPoint = ₹1. h. If the Credit card is blocked due to hot listing
i.e. lost, stolen, etc (or) Card is Returned i.e. not
Reward Point Validity: Reward Points are valid delivered due to address change, etc (or)
for 2 years from the date of accumulation. e.g.: - resident card holder holding a Non-resident
if you have received CashPoints in the month of account (or) de-activation of card till card holder
May 2022, then the same will expire in May 2024. authorization and is not re-activated within 6
a. Customers can redeem credit card cashpoints months from block placement - For such cases
through the PayZapp Mobile App and redeemed CashPoints accrued in the card will be nullified.
points will be transferred to the PayZapp J) Goods and Services Tax (GST): Applicable
CashPoints balance. on all Fees, Interest, and other Charges. The
b. Fuel, EMI, Rent payments, e-wallet loading, applicable GST would be dependent on place of
Government related transactions transaction will provision (POP) and place of supply (POS). If
not accrue CashPoints. POP and POS are in the same state then
c. CashPoints accrued will be reversed if a retail applicable GST would be CGST and SGST /
transaction is converted into EMI. UTGST else, IGST. GST For FEE & Charges /
d. CashPoints accrued for insurance Interest transactions Billed on statement date will
transactions will have a maximum cap of 2000 reflect in next month statement. GST levied will
per day. not be reversed on Any dispute on Fee &
Charges / interest.
e. If the Credit Card is not used for more than 365 K) Tap and Pay: In accordance with RBI
days, CashPoints accrued will be nullified. guidelines, payments can be done with a tap
f. The Bank reserves the right to cancel or of a Card or Mobile. This payment method
suspend CashPoints accrued on the Credit Card offers better safety, faster checkout, and more
if it is in arrears, restructured, suspension or control. Rs.5000/- per transaction is the limit
default or if the Card Account is or is reasonably set across all categories of merchants in the
Page 36 of 40
country for contactless payments. Beyond this Visa/RuPay:
limit, PIN based authorisation will be a must. Choice of Card plastic colour for the physical
Cardholder can also choose to do contact- card which will be dispatched, and instant digital
based payments using PIN authorisation for card will be available on the PayZapp for any
limits below Rs 5000/- at all merchants. The digital transaction.
card will mandatorily carry a “Tap&Pay” logo, If the customer does not complete the choice
while the merchant location / POS terminal will of network selection and card colour within 3
have a contactless logo to identify that days of card application approval, then as a
Tap&pay payments are accepted at that default, both Visa & RuPay network cards will be
location. issued – with Visa as a physical plastic card will
L) Scan and Pay for UPI Transactions: be dispatched, RuPay as a Digital card will be
Through the Pixel RuPay credit card, issued and ICE as the card colour would be
customers will be able to make payment to a issued to the customer. Both Visa & RuPay
merchant by scanning the QR code for unified cards will share the common credit limit that has
Payment Interface (UPI) Payments. Scan and been approved to the customer, and all
Pay is a feature exclusively offered on the transaction will be consolidated as a single
RuPay Credit Cards. statement as mentioned in the (C) Billing
section. In addition to physical Pixel Credit Card,
M) Card on file tokenization: Tokenisation
Cardmember will receive as part of the on-
replaces your card numbers with a unique
boarding process, a virtual rendition of the same
code when making online payments. When
Pixel Credit Card, which will be available on
the cardholder pays using a card, by
Pixel Credit Card App. This Credit Card is also a
tokenising the card, a token gets transmitted
VISA/RuPay powered Credit Card to use it for
online. This token is a random series of
any online or mobile application-based
characters which is a combination of card,
transaction or purchase. The security
token requestor (i.e. the entity which accepts
parameters are set as per industry
request from the customer for tokenisation of
standards.
a card and passes it on to the card network to
For Pixel Credit Cardmembers who have
issue a corresponding token) and device. This
selected both VISA & RuPay variants, Physical
is kept as an optional service by RBI for
card will be issued for VISA Variant along with
customers. To tokenise your card, proceed
the digital rendition of the VISA card and a virtual
with an online purchase transaction on the
RuPay Pixel Card will also be issued.
merchant portal and initiate the transaction. At
P) TDS on withdrawals above Rs 1 crore:
check out, select HDFC Bank Credit/Debit
TDS@2% is applicable on aggregate cash
Card and provide card details along with CVV.
withdrawals exceeding Rs 1 Cr from accounts
To tokenise make sure the check box of
and cards, in a FY. Visit www.hdfcbank.com for
“Secure your Card” or “Save Card as per RBI
details.
guidelines” is selected. Final step is entering
In line with RBI mandate, basis the nature and
the OTP received on the registered mobile
purpose of the transactions carried out on your
number. The card details are now secure
credit card, customers are advised not to make
tokenised on that merchant portal.
any payments to the credit card through FCRA
N) Device Tokenization: A token uniquely
accounts. In case, if any payments are observed
identifies the App on the device. This allows
through these accounts, customer may receive a
push notifications provider to route messages to
notice from the Ministry of Home Affairs seeking
the app-device combination on both IOS and
explanation for such payments.
Android mobile phones. This offers robust
security layer, convenience of easy access for
the cardholder to use the app along with Please select APR calculator from Important
enhance flexibility. document tab in the below link:
O) Virtual Credit Card & Choice of https://www.hdfcbank.com/personal/pay/cards/c
Network Selection: Choice of network between redit-cards/membership-kit

Customer Compensation Policy is displayed on the bank website under Our Corporate
Commitment > Citizens Charter > Customer Compensation Policy > Credit Cards

Page 37 of 40
If you don’t wish to be called about our products and services, kindly login to our website:
www.hdfcbank.com and register yourself in our Don’t call Registration option. Card account levied
with late payment charges in the latest generated statement will be exempted from the cash
processing fee.
Q) Additional Schedule - Income 01.02.21 in the loan account will be used to pay
Recognition, Asset Classification and off the dues outstanding on 01.02.21.
Provisioning pertaining to Advances- Assuming that nothing is paid or there is partial
Clarifications (IRACP) payment (₹Y) of dues during February month, the
With reference to the Credit Card application overdue as on 01.03.21 will be ₹X-Y.
submitted by me/by us, l/we confirm having Additionally, an amount of ₹Z becomes due as on
understood the following concepts and illustrative 01.03.21, Now any payment/ partial payment into
examples (as detailed below) related to due the account on or after 01.03.21 will be first
dates, classification of my/our Card/loan utilized to pay off the partial due of 01.02.21 (₹X
accounts as Special Mention Account (SMA)/ - ₹Y) If there is more recovery than the ₹X - ₹Y.
Non-Performing Asset (NPA) in the course of the then. After recovering dues of 01.02.21, the
conduct of the accounts. remaining amount will be treated as recovery
Also understand that loan account referred towards due of 01.03.21.
herein sh.all be applicable to both the credit card Age of oldest Dues: The age of oldest dues is
and/or any other additional loan that may avail reckoned in days from the date on which the
from the bank based on the credit card if the oldest payment is due and continues to remain
application is approved. unpaid in the aforesaid illustration, if the Dues
(The additional loans would be applicable for relating to 1 Feb’21 remain unpaid till 01.03.21,
st

cards issued to individual only & subject to the age of the oldest dues is reckoned as 29 days
certain eligibility criteria and includes loans given on 02.03.21.
within the credit card sanctioned limit or as a Classification as Special Mention Account
(SMA) and Non-Performing Asset (NPA)
separate facility based on credit card)
Lending institutions will recognize the incipient
Concepts / Clarifications / Illustrative stress in loan accounts, immediately on Default,
Examples by classifying them as Special Mention Accounts
Dues: mean, the principal/ interest/ any charges (SMA) The basis of classification of SMA / NPA
levied on the loan account which are payable Category shall be as follows:
within the period stipulated as per the terms of
sanction of the credit facility/payment due date Outstanding in the Credit card account or
mentioned in the monthly statement. Additional Loan thereon (For credit card
Overdue: Means, the principal interest/ any dues referred hereinto is the Minimum
charges levied on the loan account which are Amount Due as mentioned in the card
payable but have not been paid within the period statement)
stipulated as per the terms of sanction of the Basis for classification - Principal
SMA Sub-
credit facility. In other words, any amount due to or interest payment or any other
categories
the bank under any credit facility is 'overdue' if it amount wholly or partly overdue
is not paid on the due date fixed by the bank. SMA-0 Up to 30 days
Appropriation of payments: Payments SMA-1 > 30 days and up to 60 days
received against the Cardmember’s card SMA-2 > 60 days and up to 90 days
outstanding will be adjusted against all pre-
closure, GST, fees and charges, EMI, cash Non-performing Asset: Non-Performing Asset
advances and retail purchases in that order. (NPA) is a loan or an advance where: A term loan
If in any loan account as on 01.02.21 there are where interest and/ or instalment of principal
no over dues and an amount of ₹X is due for remains overdue for a period of more than 90
payment towards principal instalment / interest / days, A credit card account will be treated as
charges, any payment being credited on or after non-performing asset if the minimum amount
due, as mentioned in the statement, is not paid

Page 38 of 40
fully within 90 days from the payment due date Minimum Amount Due/ EMl amount as
mentioned in the statement. mentioned in the loan statement.
Illustrative movement of an account to SMA
category to NPA category based on delay 1 non-
payment of dues and subsequent upgradation to
Standard category during End of Day (EOD)
process (considering February as a non-leap
year month): Dues referred hereinto is the
Age of
SMA 1 SMA
oldest NPA
Payment Payment NPA since/ NPA
Payment covers dues in categoriz
Due date Date Categoris SMA Date
days ation
ation class date
covers
Payment Dues as
01.02.22 01.02.22 mentioned in the statement 0 NIL NA NA NA
up to 01.01.22
No payment or part
01.02.22 01.02.22 payment of - dues of 1 SMA-0 01.02.22 NA NA
01.02.22
No payment or part
01.02.22 01.02.22 payment of - dues of 2 SMA-0 01.02.22 NA NA
01.02.22
Dues of 01.02.22 not fully
01.03.22 paid 01.03.22 is also due at 29 SMA-0 01.02.22 NA NA
EOD 01.03.22
Dues of 01.02.22 fully paid,
Due for 01.03.22 not paid at 1 SMA-0 01.03.22 NA NA
EOD 01.03.22
No payment of full dues of
01.02.22 /
01.02.22 AND 01.03.22 at 31 SMA-1 NA NA
03.03.22
EOD 03.03.22
Dues of 01.02.22 fully paid,
Due for 01.03.22 not fully 1 SMA-0 01.03.22 NA NA
paid at EOD 01.03.22
NO payment of dues of
01.02.22, 01.03.22 and 01.02.22 /
01.04.22 60 SMA1 NA NA
amount due on 01.04.22 at 03.03.22
EOD 01.04.22
No payment of dues of
01.02.22 /
01.02.22 till 01.04.22 at 61 SMA 2 NA NA
02.04.22
EOD 02.04.22
No payment of dues of
01.02.22 /
01.05.22 01.02.22 till 01.05.22 at 90 SMA 2 NA NA
02.04.22
EOD 01.05.22
No payment of dues of
01.02.22 till 0105.22 at EOD 91 NPA NA NPA 02.05.22
02.05.22
Fully paid dues of 01.02.22
01.06.22 01.06.22 93 NPA NA NPA 02.05.22
at EOD 01.06.22
paid entire dues of 01.03.22
01.07.22 01.07.22 62 NPA NA NPA 02.05.22
& 01.04.22 at EOD 01.07.22
Paid entire dues of 01.05.22
01.08.22 01.08.22 32 NPA NA NPA 02.05.22
& 01.06.22 at EOD 01.08.22
Paid entire dues of 01.07.22
01.09.22 01.09.22 1 NPA NA NPA 02.05.22
& 01.08.22 at EOD 01.09.22

Page 39 of 40
 Age of
SMA 1 SMA
oldest NPA
Payment Payment NPA since/ NPA
Payment covers dues in categoriz
Due date Date Categoris SMA Date
days ation
ation class date
covers
Standard
paid entire dues of 01.09.22 Account STD from
01.10.22 01.10.22 0 NA NA
& 01.10.22 with No 01.10.22
Over dues
l/we also understand that the aforesaid few examples are illustrative and not exhaustive in nature
covering common scenarios, and that, the IRACP norms and clarifications provided by RBI on the
subjects referred above will prevail.