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Joseph Muteti

Joseph Muteti is a Customer Service and Virtual Assistant Specialist based in Nairobi, Kenya, with expertise in administrative support and client communication. He has experience providing virtual assistance, handling customer inquiries, and creating digital content, while maintaining professionalism and confidentiality. Joseph holds a Bachelor's degree in Electrical Engineering and has completed certifications in Virtual Assistance and Content Writing.

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17 views2 pages

Joseph Muteti

Joseph Muteti is a Customer Service and Virtual Assistant Specialist based in Nairobi, Kenya, with expertise in administrative support and client communication. He has experience providing virtual assistance, handling customer inquiries, and creating digital content, while maintaining professionalism and confidentiality. Joseph holds a Bachelor's degree in Electrical Engineering and has completed certifications in Virtual Assistance and Content Writing.

Uploaded by

josephmuteti380
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Joseph Muteti​

Phone: +254111691173 | Nairobi, Kenya​


Email: mutetijoseph42@gmail.com

Professional Summary​
Dedicated Customer Service and Virtual Assistant Specialist with a strong background in
administrative support, customer interaction, and digital communication. Known for providing
efficient service, handling sensitive data with confidentiality, and resolving client concerns with
empathy and professionalism. Adept at working in fast-paced environments and delivering
excellent service via phone, email, and chat.

Core Competencies

●​ Customer Service & Call Center Support


●​ Member Support & Relationship Building
●​ Email and Calendar Management
●​ Communication & Interpersonal Skills
●​ Data Entry & Account Maintenance
●​ Multitasking & Time Management
●​ Confidentiality & Professionalism
●​ CRM and Microsoft Office Proficiency

Professional Experience

Virtual Assistant Specialist​


Self-employed – Nairobi, Kenya | Jan 2021 – Present

●​ Provided virtual support to clients across tech and service industries.


●​ Delivered timely and organized calendar, inbox, and task management.
●​ Handled data entry, customer communications, and basic research.
●​ Maintained discretion and professionalism with client information.

Customer Service Specialist​


Safaricom PLC – Nairobi, Kenya | Jun 2022 – Dec 2022

●​ Responded to inbound inquiries, offering solutions with empathy and accuracy.


●​ Assisted customers in resolving service and billing issues via phone and email.
●​ Recorded detailed notes on customer interactions and escalated concerns when
necessary.
●​ Demonstrated strong verbal etiquette and adherence to service standards.

Content Writer (Part-time)​


Jumia – Nairobi, Kenya | Jan 2022 – May 2024

●​ Created clear, concise, and SEO-optimized content for various digital platforms.
●​ Collaborated with teams to align messaging with marketing goals.
●​ Edited and proofread content to ensure clarity and accuracy.

Education​
Bachelor of Electrical Engineering​
Kenyatta University – Nairobi, Kenya | Expected Dec 2026

Certificates

●​ Virtual Assistance – Ajira Digital Program (2021)


●​ Content Writing – Ajira Digital Program (2021)

Technical Skills

●​ Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)


●​ Google Workspace (Docs, Sheets, Calendar)
●​ CRM Tools & Remote Work Platforms (Slack, Zoom, Trello)
●​ Basic Online Banking & Email Support Tools

References​
Available upon request.

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