NCR SelfServ 88 ATM

Service Manual

B006-7603-B000
v1
NCR - CONFIDENTIAL AND PROPRIETARY
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 COPYRIGHT AND TRADEMARKS
Information to User
The product described in this book is a licensed product of NCR
This equipment must be installed and used in strict accordance Corporation.
with the manufacturer’s instructions. However, there is no
guarantee that interference to radio communications will not The software products described in this document are
occur in a particular commercial installation. If this equipment copyrighted works of NCR Corporation.
does cause interference, which can be determined by turning
NCR, Cx, Kalpana, Authentic, and APTRA are trademarks of
the equipment off and on, the user is encouraged to consult an
NCR Corporation.
NCR service representative immediately.
CAUTION Windows is a trademark of Microsoft Corporation, registered in
the United States and/or other countries.
NCR Corporation is not responsible for any radio or
television interference caused by unauthorized Android and Chrome are trademarks of Google Inc.
modifications of this equipment or the substitution
or attachment of connecting cables and equipment iPhone is a trademark of Apple Inc., registered in the United
other than those specified by NCR. Such States and/or other countries.
unauthorized modifications, substitutions, or IOS is a trademark of Cisco, registered in the United States
attachments may void the user’s authority to and/or other countries and is used under license.
operate the equipment. The correction of
interference caused by such unauthorized All other trademarks are the property of their respective owners.
modifications, substitutions, or attachments will be
the responsibility of the user. Disclaimer:

It is the policy of NCR Corporation to improve products as

technology, components, software and firmware become
available. NCR therefore reserves the right to change
specifications without prior notice.

All features, functions and operations described herein may not

be marketed by NCR in all parts of the world. In some instances,
photographs are of equipment prototypes.

Therefore, before using this document, consult with your NCR

representative or NCR office for information that is applicable
and current.

© 2022
By NCR Corporation, Atlanta, Georgia, USA.
www.ncr.com
All Rights Reserved

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CONTENTS

1. INTRODUCTION
Reference and Safety Information 2
Reference Documentation 2
Safety Information 2
Electronics Boards 2
Access 2
Barcode Reader 3
Fluorescent Lamps 3

2. PREVENTIVE MAINTENANCE
Preventive Maintenance Overview 5
Introduction 5
General & Cabinetry/Facia Checks 5
With Power On 5
With Power Off 7
Barcode Reader 7
Bunch Note Acceptor 7
Bunch Recycling Module 8
Card Readers 8
Motorised 9
DIP 9
Cash Acceptor and Recycler 10
Cash Dispensers 10
S1 Dispenser 10
S2 Dispenser 12
Coin Dispenser 13
Cheque Processing Module 14
Envelope Depository & Dispenser (PPD) 14
Depository 14
Dispenser 15
Fluiditi 15
Monitors and Keyboards 16
Printers 16
Scalable Deposit Modules 17
SDM 17
SDM2 17

Security Enclosure Heaters 18

Security Enclosure Heater Test 18
Pre–requisite 18
Test Frequency and Timing 18
Security Enclosure Heater Test Procedure 18
Room Heater Test 19
Room Heat Low 19
Room Heat Timed 19

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Room Heat Faulty 19

Room Heat OK 19

USB 2D Barcode Reader (UBAR) 20

Cleaning 20

Bunch note acceptor (BNA3) preventive maintenance 21

INTRODUCTION 21
Tools Needed 21
Cleaning Materials 21
Device Overview 22
Important Notice 22
Cassette Sensors 22
Feed/Reject and Main Transport Sensors 27
Photo Sensors in Escrow Unit 28
Photo Sensors in Bill Validator 28

Card Readers Preventive Maintenance 30

INTRODUCTION 30

Cash Acceptor & REcycler Preventive Maintenance 31

Cleaning Tools & Materials 31
Pre-Acceptor 31
Sensor Cleaning 31
Belt Cleaning 32
Separator Stack Area 33
Roller Cleaning 33
Separator Transport 34
Belt Cleaning 34
Pre-BV Transport 35
Belt Cleaning 35
Roller Cleaning 36
Bill Validator (BV) 37
Sensor Cleaning 37
Guide Cleaning 38
Roller and Belt Cleaning 38
Calibration 40
Post-BV Transport 41
Belt Cleaning 41
Escrow 42
Sensor Cleaning 42
Belt Cleaning 43
Roller Cleaning 43
Reject Transport 44
Belt Cleaning 44
Removable Reject Bin 44
Sensor Cleaning 44
Belt Cleaning 45
Fixed Reject Bin 45
Sensor Cleaning 45
Belt Cleaning 46

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Cassette Transport 46
Belt Cleaning 46
Roller Cleaning 46
Lower Transport 46
Belt Cleaning 46
Roller Cleaning 47
Cassettes 48
Exterior Cleaning 48
Roller Cleaning 48
Recycle Cassette 48
Deposit Cassette 49

Coin Dispenser Preventive Maintenance 50

Cleaning 50

Open Statement Printer 51

Media Delivery Assembly 51
Cleaning 51
Transport 51

S2 Currency Dispenser 52
Summary Checklist 52
Cleaning Materials 53

Security Enclosure 54
General Checks 54
Door Hinge Lubrication 54

USB Receipt Printer 55

Transport Sensors 55
Thermal Print Head 56

3. DIAGNOSTICS
Diagnostics Overview 58
Introduction 58
System Application 58
Entering System Application 58
USB Service Key 60
Functions on System Application Main Menu 60
Transfer Interface 60
Save All 61
Shutdown 61
Exit 61
Maintenance 61
Device Diagnostics 61
Control Menu 62
Hardware Information and Recovery 62
Device Self Tests 65
Logs 65
Event Logs 66
Save Windows Info. 68

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Custom Logs 68
Tallies 69
Service Tallies 69
Save Module Life Counts 70
Transaction Counters 70
Save Timestamped Tallies 70
Device Performance 71
Device Status List 71
Fault History 72
Clearing a Device State 73
Device Servicing 73
Fatal Error History 74
Self-Service Configuration 75
Display Hardware Details 76
Display Software Details 77
Set Device Configuration 77
Set Date and Time 78
Set Active Language 79
Set Active Printer 79
Set ATM Properties 79
Level 0 Diagnostics 80
Power-up Diagnostics 80
Initial Processor Diagnostics 81
System Test And Initialization 81
System Configuration Verification 81
Extended ROM BIOS Diagnostics 81
Switch Selectable Diagnostics 81
Extended Diagnostics 81
Test Tools 81
Bootable System Application 82

4. PRODUCT CABLING
6688 Product Cabling 84
Distribution Diagrams 85
AC Distribution (Dual Air Conditioner Units and Dual PSUs) 85
AC Distribution (Dual Air Conditioner Units and Single PSU) 86
AC Distribution (Single Air Conditioner Unit and Single PSU) 87
DC Distribution (Dual PSU) 88
DC Distribution (Single PSU) 89
Riverside Motherboard USB Distribution 90
Estoril Motherboard USB Distribution 91
Misano Motherboard USB Distribution 92
Physical Layout of the 80 Series PC Core USB Connections 93
Riverside Motherboard 93
Estoril Motherboard 93
Misano Motherboard 93
Alarms 94
Alarms Harnesses 94
Air Conditioner 95

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Air Conditioner Harness 95

GBRU 95
GBRU Power Harness 95
Scalable Deposit Module (SDM) 96
SDM Harness 96
Infeed Control, Short and Mid Short Harness 97
TS4, Short and Mid Short Harness 97
Infeed Devices Mid Short Harness (View 1 of 2) 98
Infeed Devices Mid Short Harness (View 2 of 2) 99
S2 Dispenser 100
S2 Retract Harness 100
External Cabling 101
Remote Devices Harness 101
Harnessess 101
AC Power Distribution Cord 101
16A Extension AC Power Cable Assembly 102
AC Connection Cable 102
IEC Plug 10 Amp Cable 102
AC Top Box Distribution Harness (View 1 of 2) 103
AC Top Box Distribution Harness (View 2 of 2) 104
Lower AC Box Harness 105
Low Power DC Distribution Harness 106
Twin DC Harness 106
Cabinet Harness (View 1 of 5) 107
Cabinet Harness (View 2 of 5) 108
Cabinet Harness (View 3 of 5) 108
Cabinet Harness (View 4 of 5) 109
USB 109
Core 109
Cabinet Harness (View 5 of 5) 110
DC Power 110
Cabinet IO Harness 111
DVI-D Single Link Assembly 112
Display Port to DVI-D Cable Assembly 113
VGA to DVI-A Cable Assembly 114
Facia Harness (View 1 of 4) 115
Facia Harness (View 2 of 4) 116
Facia Harness (View 3 of 4) 117
USB 117
Facia Harness (View 4 of 4) 118
DC Power 118
MEI Lower Harness 119
Module Tray Harness 120
Product Thermostat Harness 121
RIO Enable Harness 121
RJ11 to Micro Fit Cable Assembly 122
Speaker Extension Harness 122
USB Type A Extension Cable 123
ID Power DC and USB Cable Assembly 123

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5. POWER SUPPLIES
Standard Power Supply (300W) 125
Introduction 125
Description 125
Power Requirements 126
PSU AC Input Connector 126
Input Specification 126
DC Output Specifications 127
Troubleshooting 127
Restart after Shutdown 127
Error Messages 127
Diagnostics 127
Strapping 128
Adjustments 128
FRU Removal and Replacement 128
Cabling 128
Connector Assignment/Pinouts 128
Input/Output Pins 128
Test/Adjustment Tools 128

Universal 24V Power supply (600W) 129

Introduction 129
Description 129
Theory of Operation 129
Troubleshooting 130
Diagnostics 130
Power Supply Good Signal 130
Overload Protection 130
Restart after Shut-down 131
Strapping 131
Adjustment 131
Preventive Maintenance 131
Module Removal and Replacement 131
Mounting Method 131
Replacement 131
Cabling 132
Interconnections in NCR 663X ATMs 132
Connector assignment/pinouts 132
AC Connection 132
PSU AC Input Connector 133
Input Fuse 133
DC Output Connectors 133
Connector J7 134
Connector J8 134
Connectors J2, J3, J4, J5 and J6 134
Test/Adjustment Tools 134

754W Power Supply Unit (PSU) 135

Introduction 135

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Description 135
troubleshooting 135
Diagnostics 136
Power Good Signal 136
Power Outage, Dip, or Interrupt 136
Strapping 136
Adjustment 136
Preventive Maintenance 136
Module Removal and Replacement 136
Cabling 136
Connector Assignment/Pinouts 137
AC Connection 137
PSU AC Input Connector 137
Input Fuse 137
DC Output Connectors 137
CN1 138
CN2 to CN7 138
Test/Adjustment Tools 138

UNINTERUPTIBLE POWER SUPPLY 139

Introduction 139
Description 139
XTREME Power Conversion® - Compact 1U 1K 139
Specification 139
Button Operation 139
Indicators 140
Storing the UPS 141
Eaton® - Rack Mounted with USB HID 141
Definitions 141
Specification 141
Indicators 141
Indications During Operation 143
Storing the UPS 144
Troubleshooting 144
XTREME Power Conversion® - Compact 1U 1K 144
Eaton® - Rack Mounted with USB HID 144
1150VA Module 145
Diagnostics 146
Level 0 146
Level 1 146
Test 146
Report 146
Level 3 146
S_DATA 146
Tallies 146
Strapping 146
Adjustments 147
Configuring The UPS 148
Normal Operation 148
Short Term Outage Or Voltage Variation 148
Long Term Outage Or Voltage Variation 148

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Restart After Controlled Shut down 148

UPS Self Test 149
Module Removal and Replacement 149
XTREME Power Conversion® - Compact 1U 1K 149
Eaton® - Rack Mounted with USB HID 149
Cabling 149
Connector Assignment/Pinouts 149
Test/Adjustment Tools 149

6. CORE AND COMMUNICATIONS

80 Series Mini PC Core 151
Introduction 151
Description 152
Motherboards 152
Protection (Estoril and Misano Only) 154
Mandatory Passwords 154
SATA White List 154
Misano Motherboard Riser Card (Optional) 156
Estoril Motherboard Riser Card (Optional) 156
Riverside Motherboard Riser Card (Optional) 157
USB Breakout 157
Trusted Platform Module 1.2 & 2.0 (Estoril and Misano Optional) 158
Trusted Platform Module 1.2 (Riverside Optional) 158
Primary Disk Drives 158
Secondary Disk Drives (Optional) 159
DVD Drives (Optional) 159
Lithium Battery 159
Troubleshooting 159
BIOS Setup Utility 162
Estoril 162
Misano 187
Diagnostics 261
Estoril Motherboard 261
Misano Motherboard 261
LAN Port LEDs 262
Strapping 263
Riverside Motherboard 263
Motherboard Jumpers 264
Estoril Motherboard 265
Display port configuration 267
Motherboard Jumpers 267
Estoril USB Breakout Configuration 268
Misano Motherboard 269
Display port configuration 271
Motherboard Jumpers 271
Misano USB Breakout Configuration 272
FRU Removal and Replacement 274
Internal Access 274
DVD Drive 275

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Removal 275
Replacement 275
Primary and Secondary Disk Drive 276
Removal 276
Replacement 276
Audio Line Out, Microphone In and Front Panel Reset Cables 277
Removal 277
Replacement 277
USB Breakout PCB 278
Removal 278
Replacement 278
Motherboard 278
Removal 278
Replacement 280
Memory Modules 281
Removal 281
Replacement 281
CPU Cooler 281
Removal 281
Replacement 282
Processor 283
Removal 283
Replacement 283
I/O Shield 284
Removal 284
Replacement 285
Trusted Platform Module (TPM) 285
Removal 285
Replacement 286
Cabling 287
Interconnection Diagrams 287
Riverside Motherboard 287
Estoril Motherboard 288
Misano Motherboard 289
Cables 290
Audio Line Out Breakout Header Cable (Riverside only) 290
Audio Microphone In Breakout Header Cable (Riverside only) 290
Front Panel (FP) Reset Cable (Riverside) 291
Front Panel (FP) Reset Cable (Estoril & Misano) 291
Core DC Harness 292
SATA DATA and Power Cable 292
Slimline SATA and Power 293
USB Breakout Cable 294
Connector Assignments/Pinouts 295
Riverside Motherboard Connectors 295
DC Power 295
Video - Analogue (VGA) 295
Video - Digital (DVI-D) 295
Audio Internal Headers 296
Serial Ports 296
Network Connector 296

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SATA 297
USB 298
Trusted Platform Module 298
PCI (120 pin) 299
PCIe (36 pin) 301
Estoril Motherboard Connectors 301
Display Port 301
DC Power 301
LCD Backlight Power 302
LVDS Header 302
Serial Port Internal Headers 303
PS/2 Header 303
SATA Power Connectors 303
Audio 303
Trusted Platform Module 305
Misano Motherboard Connectors 306
Display Port 306
DC Power 306
Serial Port Internal Headers 306
PS/2 Header 306
SATA Power Connectors 307
Audio 307
Trusted Platform Module 309
Diagnostic LED Header 309
PIRAT Header 309
Embedded Display Port (eDP) 310
Test/Adjustment Tools 310

USB 7 Port Hub 311

Introduction 311
Description 311
Power Requirement 311
Maximum Cable Lengths 312
Troubleshooting 312
Diagnostics 314
Level 1 Diagnostics 314
Strapping 315
Adjustments 315
Module Removal and Replacement 315
Top Box Mounted Hub 315
Safe Mounted Hub 315
Cabling 315
Connector Assignment 316
Hub Board 316
ATM Interface 316
Test/Adjustment Tools 317

7. CARD READERS
USB Contactless Card Reader 319
Introduction 319

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Description 319
Antenna Unit Connectors 320
Control Unit Connectors 321
Troubleshooting 321
Diagnostics 322
HW_DIAGNOSTICS Property 322
HW_SELF_TEST Property 323
HW_MAINTENANCE PROPERTY 323
HW_CONFIGURATION PROPERTY 323
Strapping 324
LEDs and MEEIs 324
Control Board 324
Adjustments 325
Module Removal and Replacement 325
Cabling 325
Harnesses 325
USB Contactless Card Reader LED Control 325
USB Contactless Card Reader RF 325
Connector Assignments/Pinouts 325
+24V Power 325
USB 326
AUX 326
R.F. Out 327
LED/Buzzer 327
Test/Adjustment Tools 327

USB Contactless Card Reader 2 328

Introduction 328
Description 328
Antenna and control unit connectors 329
Troubleshooting 330
Diagnostics 333
Device Diagnostics 333
Device Self Tests 334
Self Service Configuration 335
Strapping 336
Antenna LEDs and MEEIs 336
Control Board 336
Adjustments 337
Module removal and replacement 337
Cabling 337
USB CCR2 Antenna Cable 337
USB CCR2 Controller Cable 337
Connectors Assignment/Pinouts 337
DC 337
USB 338
RF Out 338
Miscellaneous Interface 338
LED/Buzzer 339
Test/Adjustment Tools 339

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USB IMCRW 340

Introduction 340
Description 340
UIMCRW Firmware 341
Card Detection and Pre-head Detection 341
Card Transport 341
Card Return/Capture 341
Security - Long and Short Card Detection 341
Reading and Writing to Magnetic Stripe Cards 341
Digital Decoding 341
Writing Magnetic Data 342
Reading and Writing to Smart Cards 342
Smart Card Standards 342
Sensor Locations 342
Optional Features 343
Card Return on Power Failure or System Escape 343
CROPF Battery 343
CROPF Operation 343
CROSE 343
Latchfast Card Capture 343
CIM/MM Validation 344
Media Entry Indicators 344
Card Clamping 344
Anti-Eavesdropping Kit 345
Troubleshooting 345
Removing Clamped Cards 350
Diagnostics 351
Level 0 Diagnostics 351
Switch Settings 351
TEST REPORTING 353
TEST DESCRIPTIONS 353
Test 01H - Motor 353
Test 02H - Smart Card Signal 354
Test 03H - SAM1 Signal 354
Test 04H - Clear F-ROM 355
Test 05H - Shutter (Including Throat Sweep) 355
Test 06H - IC Block Solenoid and Sensor 356
Test 07H - PD Sensor Threshold Level Adjust 356
Test 08H - Motor Speed Test 357
Test 09H - Adjustment Start Sentinel Position 357
Test 0AH - Single Cycle Test Mode 357
Test 0EH - Repeat Cycle Test Mode 358
Level 1 Diagnostics 358
All UIMCRW Variants 358
Run to Run Tests 360
3-Track Write UIMCRW 361
Smart Card UIMCRW 361
With Tamper Indication 362
With CIM 362
With MM 363

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Level 3 Diagnostics 363

S_DATA 363
Tallies 363
Strapping 365
Adjustments 366
Pre-head 366
Heartbeat 367
Card Detect Microswitch 367
FRU Module Removal and Replacement 368
Anti-Eavesdropping Kit 368
MEIs 371
IC Contact Block 372
Throat 373
Battery 374
Base Transport 374
Card Clamping Module 374
Card Clamping PCB 374
Card Clamper 377
PCB Slides and Ribbon Cable Edge Protector 378
Cabling 380
CIM Harness 380
MM Harness 381
Card Capture Bin Harness 381
Connectors 381
Main Control Board 382
CIM/MM PCB 386
CIM/MM with Security PCB 387
IC Block PCB 390
Card Clamping PCB 390
Test/Adjustment Tools 393
CIM/MM Turnaround Plug 393
Cards 393

USB Smart Dip Card Reader 394

Introduction 394
Description 394
Magnetic Stripe Reading 394
Smart Card Reading 395
Security Feature 395
Troubleshooting 395
Diagnostics 396
Level 0 Diagnostics 396
Level 1 Diagnostics 396
Level 3 Diagnostics 396
S_DATA 396
TALLIES 397
Strapping 397
Adjustments 398
FRU Removal and Replacement 398
Cabling 398
Connector Assignment/Pinouts 398

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USB mini-B connector 398

Power connector 398
Test/Adjustment Tools 398
Preventive Maintenance 399

8. KEYBOARDS AND ENCRYPTORS

Universal Encrypting Pin Pad (III) and (IV) 401
Introduction 401
Description 402
Keyboard 402
USB Main board 402
Removal Switches 402
USB Interface 403
Power Requirements 403
Troubleshooting 403
Diagnostics 404
Level 0 diagnostics 404
Device Diagnostics 404
Key Detect Test 404
Communications Echo Test 405
Identify Command Test 405
Report Status 405
Reset Removal Switches 405
PCI Audit Information 405
Delete All User Keys 406
PC Keyboard Test 406
Device Self Test 406
Tallies 406
Strapping 407
Adjustments 407
Configuration Options 407
Transfer Firmware Files 407
Display Version Number 407
Select Country Version 407
Delete All User Keys 407
FRU Removal And Replacement 408
Damaged Assembly Disposal 408
Assembly Replacement 408
Key Loading 409
Cabling 409
Connector Assignment/Pinouts 409
Test/adjustment Tools 409
Preventive Maintenance 409

9. DISPLAYS
15 inch USB Projected Capacitive Touch 412
Introduction 412
Description 412

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Glass Sensor 412

Two–Part Controller (Controller Board and A/D Board) 413
Controller Board 414
A/D Board 414
Projected Capacitive Technology 414
Power Requirements 414
USB PCAP Touch Screen Feature Driver 415
Error Messages 415
Diagnostics 415
Level 0 Diagnostics 415
Device Diagnostics 415
Device Self Test 416
Strapping 417
Adjustments 417
Touch Screen Configuration 417
FRU Removal And Replacement 418
Touch Screen Glass 418
Configuration A 418
Configuration B 419
Controllers 421
Configuration A 421
Configuration B 423
Cabling 425
Flex Circuit - 10 Circuit Cable 425
Connector Assignment/Pinouts 426
Glass Sensor 426
Single Flex Connector 426
Dual Flex Connector 427
Controllers 428
Controller Board 428
A/D Board 430
Test/Adjustment Tools 431
Preventive Maintenance 431

19 inch USB Projected Capacitive Touch Screen 432

Introduction 432
Description 432
Glass Sensor 433
Two–Part Controller (Controller Board and A/D Board) 433
Controller Board 434
A/D Board 434
Projected Capacitive Technology 434
Power Requirements 434
USB PCAP Touch Screen Feature Driver 435
Error Messages 435
Diagnostics 435
Level 0 Diagnostics 435
Device Diagnostics 435
Device Self Test 436
Strapping 437
Adjustments 437

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Touch Screen Configuration 437

FRU Removal And Replacement 438
Cabling 438
Flex Circuit 438
Connector Assignment/Pinouts 438
Controllers 438
Controller Board 438
A/D Board 439
Test/Adjustment Tools 439
Preventive Maintenance 439

15 inch Sunlight Readable Slim Display 440

Introduction 440
Description 440
Interface Connections 441
Error Messages 441
Diagnostics 441
Troubleshooting 442
Strapping 442
Adjustments 443
On Screen Display Control. 443
Menu Buttons 443
Available Menu Options 443
FRU Removal and Replacement 445
Connector Assignments/Pinouts 445
DC 445
Signal Input 445
Ambient Light 446
Cabling 446
Ambient Light Sensor 446
Test/Adjustment Tools 446
Preventive Maintenance 446

19 inch Sunlight Readable Slim Display 447

Introduction 447
Description 447
Interface Connections 448
Error Messages 448
Diagnostics 448
Troubleshooting 449
Strapping 449
Adjustments 450
On Screen Display Control. 450
Menu Buttons 450
Available Menu Options 450
FRU Removal and Replacement 452
Connector Assignments/Pinouts 452
DC 452
Signal Input 452
Ambient Light 453
Cabling 453

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Ambient Light Sensor 453

Test/Adjustment Tools 453
Preventive Maintenance 453

Compact Operator panel 454

Introduction 454
Description 454
Display Illumination 454
Power 454
Troubleshooting 455
Status Indicators 455
Fault Finding 455
Diagnostics 456
Strapping 456
Adjustments 457
Set–up Instructions 457
Warm–up 457
Calibrating the Panel 457
Working with On–Screen Display Parameters 458
FRU Removal and Replacement 460
Cabling 460
Connector Assignment/Pinouts 460
USB Min–B Connector 461
Digital Visual Interface (DVI–I) Connector 461
Power Connector 462
Test/Adjustment/Tools 462

Graphical Operator Panel 463

Introduction 463
Description 463
Troubleshooting 463
Status Indicators 464
Fault Finding 464
Diagnostics 466
Strapping 466
Adjustments 466
Calibrating the Panel 466
On-Screen Display Parameters 466
Module Removal and Replacement 467
Graphics Card 467
GOP Assembly 467
GOP 467
uGOP 468
Cabling 468
Connector Assignment/Pinouts 468
Connections 468
GOP 468
uGOP 468
Test/Adjustment Tools 469

Thermal Management Module 470

Introduction 470

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Description 470
Diagnostics 472
Control Board 472
Error Messages 472
Strapping 472
Adjustments 472
FRU Removal and Replacement 472
Removal 473
Replacement 473
Cabling 473
Ambient Temperature sensor 473
Air Gap Temperature sensor 474
Heater Temperature sensor 474
Connector Assignments/Pinouts 474
Test/Adjustment Tools 475
Preventive Maintenance 475

10. CAMERAS
USB Cash Exit Slot Camera 477
Introduction 477
Description 477
Troubleshooting 478
Connector Assignments/Pinouts 478
Diagnostics 478
Level 0 Diagnostics 478
Level 1 Diagnostics 479
Strapping 479
Adjustments 479
Configuration 480
Cabling 482
Test/Adjustment Tools 482

DView Camera 483

INTRODUCTION 483
DESCRIPTION 484
Dimensions 484
Camera 484
Dual Power Board 484
Camera Specifications 485
Lens Properties 486
Lens Focus 486
Power Requirements 487
Temperature Requirements 487
ERROR MESSAGES 487
DIAGNOSTICS 487
STRAPPING 487
ADJUSTMENT 487
FRU REMOVAL AND REPLACeMENT 487
CABLING 488
Harness – CCTV Colour Camera – Safe 488

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Harness Camera Power Top Box 488

Harness Camera PWR 12V Fascia 488
Harness 24V EXT 488
CONNECTOR ASSIGNMENT/PINOUT 489
Camera 489
Dual Power Board 489
TEST/ADJUSTMENT TOOLS 489
PREVENTIVE MAINTENANCE 489

Video Streaming Camera 490

Introduction 490
Description 490
Camera Specifications 490
Lens 491
Power Requirements 491
Troubleshooting 492
Diagnostics 493
Level 0 Diagnostics 493
Device Diagnostics 493
Device Self Test 493
Tallies 494
Strapping 494
Adjustments 494
Camera Configuration 494
FRU Removal and Replacement 496
Cabling 496
Connector Assignment/pinouts 496
Test/Adjustment Tools 496
Preventive Maintenance 497

11. PRINTERS
USB 2ST Statement/Passbook Printer 499
Introduction 499

USB Fanfold Statement Printer 500

Introduction 500
Description 501
Dimensions 501
Transport Mechanism 501
Print Engine 502
Location of Motors and Thermal Print Head 502
Location of Main Components for Bunching Operation 502
Life Expectancy 503
Environmental Requirements 503
Single Sheet Operation 503
Bunching Option Operation 503
Power Requirements 504
Sensors 504
Paper Specification 505
Printable Area 506

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Black Mark Position 507

Troubleshooting 508
Print Engine 508
Initial Checking 508
Troubleshooting and Repair Procedure 508
Paper Feed Problems 509
Frequent Paper Jams 509
Printer Does Not Print or Print Quality is Poor 510
Paper Is Not Cut / Cutter Home Position Is Not Detected 511
Diagnostics 512
Level 1 513
Sensor Test 513
Print Quality Test 514
Printer Alignment Test 514
Slew Test 514
Slew To Black Mark & Cut Test 514
Transport Forward Test 514
Paper Feed Motor Test 514
Knife Cut Test 514
Cut And Capture Test 514
Fascia Alignment Test 515
Level 3 515
Strapping and Switch Settings 516
Control Board 516
Cabling 517
Interconnection Diagram 517
Front Transport Harness Wiring 518
Connector Assignments/Pinouts 518
Main Control Board 518
Sub Board 522
Tools 526
Adjustments 527
Configuration in System Application 527
Transport Adjustments 528
Vertical Position of Transport 528
Bunch Paper Length 529
FRU Removal and Replacement 529
Removing the Print Engine 530
Removing the Transport 531
Removing the Hopper 531
Removing the Main Control Board 532
Removing the Sub Board 532

USB Journal Printer 533

Introduction 533
Description 533
Power Requirements 533
Environmental Requirements 534
Paper Specification 534
Paper Roll 534
Printable Area 534

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Journal Paper Low 534

Sensor Locations 535
Troubleshooting 535
LEDs Location and Meaning 535
Module Error Messages 536
General Checks 536
Diagnostics 537
Level 0 Diagnostics 537
Start-up Tests 537
LED Diagnostic Displays 538
Test Selected By Dip Switch 538
Switch and LED Locations 538
How to Enter a Test 538
Rolling ASCII Print Tests 539
“H” Print Test 539
Dot Check Pattern Test 540
Sensor Level Adjustment 540
Printer Configuration Printout 541
Level 1 Diagnostics 541
Sensor Test 541
Print Quality Test 541
Winding Motor Test 541
Paper Feed Motor Test 541
Level 3 Diagnostics 541
S_Data 541
Tallies 542
Strapping 542
Switches 542
Adjustments 543
Module Removal and Replacement 543
Head Assembly 543
Cabling 545
Connector Assignment/Pinouts 546
Pin Assignments 546

USB Receipt Printer 547

Introduction 547
Description 548
Power Requirements 548
Paper Specification 548
Printable area 548
Black Mark Alignment 548
Receipt Paper Low 548
Sensor Locations 549
One-sided Single Roll 549
Two-sided Single Roll 549
One-sided Dual Roll 549
Two-sided Dual Roll 550
Troubleshooting 551
LEDs Location and Meanings 551
Module Error Messages 552

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General Checks 554

Diagnostics 555
Level 0 Diagnostics 555
LED Diagnostic Displays 555
Device Diagnostics 556
Sensor Test 556
Print Quality Test 556
Print Quality Test - Front Hopper 556
Print Quality Test - Rear Hopper 556
Print Alignment Test 556
Slew Test 557
Transport Forward Test 557
Paper Feed Motor(s) Test 557
Knife Cut Test 557
Fascia Alignment Test 557
Slew To Black Mark Test 557
Cut And Capture Test 557
Service Tallies 557
Strapping 558
Fuse 558
Adjustments 559
Printer Configuration Printout 559
Printer Sensor Re–calibration Procedure 559
One–sided (1ST) Single Roll with or without Capture 559
One–Sided (1ST) Dual Roll with or without Capture 560
Two–Sided (2ST) Single Roll with or without Capture 561
Two–Sided (2ST) Dual Roll with or without Capture 563
FRU Removal and Replacement 564
Transport 565
Dual Feed Mechanism (Standard) 565
Dual Feed Assembly (Stamp) 566
Print Engine 567
One-sided 567
Two-sided 569
Fuse 570
One-sided Printer 570
Two-sided Printer 570
Front Hopper 570
Single Roll 570
Dual Roll 571
Rear Hopper 572
Hopper Low Sensor Harness 573
Connector Assignments/Pinouts 574
Logic Board 574
One Sided 574
Two Sided 575
Pin Assignments - USB connector (J6) 575
Single Roll Drive Board 576
One-sided 576
Two Sided 576
Dual Roll Control Board 577

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Cabling 577
Test/Adjustment Tools 577
Preventive Maintenance 577

USB Statement Printer 578

Introduction 578
Description 578
Power Requirements 578
Paper Specification 578
Black Mark Cut Position Offset 579
Statement Paper Low 579
Statement Paper Low 579
Sensor Locations (1ST and 2ST) 580
Troubleshooting 580
Module Error Messages 580
General Checks 581
Diagnostics 582
Level 0 Diagnostics 582
LED Diagnostic Displays 582
Level 1 Diagnostics 583
Print Test 583
Rolling ASCII Print Tests 583
“H” Print Test 583
Dot Check Pattern Test 583
Graphics Print Test 584
Adjustments 584
Sensor Test 584
Print Quality Test 584
Printer Alignment Test 584
Slew Test 585
Slew To Black Mark & Cut Test 585
Transport Forward Test 585
Paper Feed Motor Test 585
Knife Cut Test 585
Cut And Capture Test 585
Cam Motor Test 585
Fascia Alignment Test 585
Level 3 Diagnostics 586
Tallies 586
Strapping 586
Fuse 586
Adjustments 587
FRU Removal and Replacement 587
Transport 588
Print Engine 588
Hopper 589
Engine Signal Cable 589
Paper Low Sensor Cable Assembly 590
Capture Bin Full Sensor 590
Cabling 590
Connector Assignments/Pinouts 591

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 NCR SelfServ 88 ATM Service Manual
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Logic Board 591

Board Layout 591
Pin Assignments - USB I/F connector 591
Drive Board 592
Pin Assignments - Power connector 592
Test/Adjustment Tools 593

Stirling Receipt Printer 594

Introduction 594
Description 594
Power Requirements 594
Paper Specification 594
Printable Area 594
Black Mark Alignment 594
Receipt Paper Low 594
Sensor Locations 595
Transport 595
Engine and Feeder 596
Hopper 597
Electrical System 598
Troubleshooting 599
LEDs Location and Meaning 599
Module Error Messages 600
General Checks 603
Diagnostics 604
Level 0 Diagnostics 604
LED Diagnostics Display 604
Device Diagnostics 604
Sensor Test 605
Print Quality Test 605
Print Quality Test - Front Hopper 605
Print Quality Test - Rear Hopper 605
Print Alignment Test 605
Slew Test 605
Transport Forward Test 606
Paper Feed Motor(s) Test 606
Knife Cut Test 606
Fascia Alignment Test 606
Slew to Black Mark Test 606
Cut and Capture Test 606
Service Tallies 606
Strapping 607
DIP Switch Configuration 607
Adjustments 607
Printer Configuration Printout 608
Printer Sensor Re-calibration Procedure 608
One–sided (1ST) Single Roll with or without Capture 608
One-Sided (1ST) Dual Roll with or without Capture 609
Two-Sided (2ST) Single Roll with or without Capture 610
Sensor Re-calibration Procedure 610
Two-Sided (2ST) Dual Roll with or without Capture 612

NCR - CONFIDENTIAL AND PROPRIETARY

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Sensor Re-calibration Procedure 612

FRU Removal and Replacement 613
Transport Assembly (Standard and Capture) 613
Removal 614
Replacement 615
Single Feeder Damper 615
Removal 616
Replacement 618
Main Engine Assembly (1ST and 2ST) 620
Removal 620
Replacement 622
Hopper Assembly 623
Removal 623
Replacement 623
PCB (1ST and 2ST) 623
Removal 624
Replacement 626
Dual Feeder Assembly 627
Removal 627
Replacement 631
Thermal Head Assembly (1ST) 632
Removal 632
Replacement 634
Thermal Head Assemblies (2ST) 634
Removal 634
Replacement 639
Cutter Assembly 640
Removal 640
Replacement 645
Transport Belt and Tension Springs 646
Removal 646
Replacement 652
Connector Assignment/Pinouts 658
USB Type B 658
PinSignal1VBUS2D-3D+4GND 658
Power 658
PinSignal124V RTN224V 658
Cabling 658
Test/Adjustment Tools 658
Preventive Maintenance 658

12. DISPENSERS
Barcode Scanner 660
Introduction 660
Safety Compliance 660
Description 660
UBAR 1 & 2 660
UBAR 2.5 661
Troubleshooting 661
Module States 661

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CONTENTS

Cleaning Viewing and Illumination Windows 662

Diagnostics 662
Reporting 662
Self Test 662
Level 3 Diagnostics 662
Strapping 662
Adjustments 663
Module Removal and Replacement 663
Cabling 663
Connector Assignment/Pinouts 663
UBAR 1 & 2 663
Illumination IR LED Driver Board 663
UBAR Interface PCB 664
UBAR 2.5 665
Test/Adjustment Tools 665

ID Scanner 667
Introduction 667
Description 668
Mechanical Specifications 668
Features 668
Technical Specifications 669
Machine Readable Zone (MRZ) Decoding 669
Imaging 669
Electrical Specifications 669
Hardware Variants 670
Error Messages 670
Testing 671
Diagnostics 674
Lighting Indicators 674
Device Diagnostics 674
Device Self Test 675
Tallies 676
Debug 677
Strapping 677
Adjustments 678
Configuration Properties 678
FRU Removal and Replacement 678
Cabling 678
Connector Assignments/Pinouts 678
RJ45 679
DC 679
USB 679
Test/Adjustment Tools 679
Preventive Maintenance 679

13. DISPENSERS
Coin Dispenser (Hopper Style) 681
Introduction 681
Description 681

NCR - CONFIDENTIAL AND PROPRIETARY

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 NCR SelfServ 88 ATM Service Manual
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CONTENTS

Weight 681
Mounting 682
Power 682
Control Board 682
Hopper Assembly 683
Jam Rate 683
Hopper Bin Numbering 684
Chute Orientation 685
Dispense Sequence 685
Sensor 685
Status Lights 686
Currency Configuration 686
Security 686
Container Capacities 687
Error Messages 692
Diagnostics 694
Level 0 Diagnostics 694
Level 1 Diagnostics 695
Level 3 Diagnostics 695
S_DATA 695
Byte 0 (Module) 695
Byte 1-8 (Hoppers) 696
Tallies 696
Coin Dispenser Self Test 697
Strapping 697
Adjustments 697
Default Hopper Thresholds 697
Entering Threshold Values 697
Hopper Configuration Menu 698
FRU Removal and Replacement 698
CX Coin Dispenser 699
Replacing the Control Board 699
Harnessing 700
Replacing the Rotor 703
Hopper Cover 705
Replacing the Complete Hopper Cover 705
Replacing the Frame or Lid 705
Replacing the Hopper Bin 706
Replacing the Hopper Assembly 708
CX25 Coin Dispenser 709
Replacing Control Board 709
Harnessing 710
Replacing the Rotor 711
Replacing the Hopper Cover 712
Replacing the Hopper Bin 712
Replacing the Hopper Bin Extension 713
Replacing the Hopper Assembly 713
Test/Adjustment Tools 714
Preventive Maintenance 714

NCR - CONFIDENTIAL AND PROPRIETARY

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CONTENTS

S2 Currency Dispenser 715

Introduction 715
Description 715
Weight 716
Presenter Core 716
Nose 717
Carriage 718
Bill Aligner Module (BAM) 719
Single Note Transport (SNT) 719
Main Motor and Pump Assembly 720
Double Pick Module 720
Single Pick Module 721
Currency Cassette 721
Purge Bin 722
Status Indicator Lights 722
Vacuum System 723
Main Control Board 724
5/6 Hi Expansion Board 725
Serial Number Read 725
Electrical System 727
5/6 Hi Expansion Board - 5 High 728
Sensors 729
Troubleshooting 730
Error Messages 730
Control Board 730
Pick Module 732
Cassette 733
Purge Bin 736
Divert Area 736
Reject Area 736
Retract Area 736
Carriage 737
Single Note Transport 741
Presenter 744
Exit Shutter 747
Suction Cups 748
Media Aligner 749
Vacuum System 749
Serial Number Read 750
Troubleshooting Procedures 751
Carriage Alignment 751
Carriage Motor Cover 752
Carriage Umbilical Cable 753
Carriage Plates Parallel When Open 756
Carriage Movement 757
Checks with Carriage Removed from Presenter 758
Diagnostics 760
Level 0 Diagnostics 760
Level 1 Diagnostics 761
Action Requests 763

NCR - CONFIDENTIAL AND PROPRIETARY

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 NCR SelfServ 88 ATM Service Manual
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CONTENTS

Clear 764
Stack 764
Present 764
Retract 765
Self Test 765
Learn Measurement 766
Set Guidance Lights 766
Prepare for Shipment 766
Enable Stack Ready 766
Calibrate Sensors 766
Diagnostics Tests 767
Pick Arm Test 767
Pick Valve Test 768
Shutter Test 770
Divert Gate Test 770
SNT Test 770
Carriage Test 770
Clamp Test 771
Media Deflector Test 772
Read Sensors Test 772
Error Codes 776
M_Status and M_Data 776
Tallies 777
Strapping 779
Adjustments 779
Pick Module Timing Procedure 779
4–High Dispenser 779
5–High Dispenser 780
Cleaning Serial Number Read Transport Cameras 780
S2 Carriage Offsets for Open and Latchfast Purge Bins 781
Latchfast Bin Latch 781
Jam Clearance 782
How to move the Carriage to the Closed position 782
HETS Calibration 783
Setting Node Parameters 783
Change Parameter Errors 784
Currency Evaluation Qualification Procedure 785
Establishing Singularity and Width 785
Calculation of Reject Rate 787
Error Messages 787
Authorization and Authentication Procedure 787
Parts Validation 787
Authentication 788
Dispense Protection Configuration 788
Purge Bin Configuration 789
FRU Removal and Replacement 793
Carriage Umbilical Harness 794
Removing the Carriage Umbilical Harness 794
Replacing the Carriage Umbilical Harness 795
Carriage 796
Removing the Carriage 796

NCR - CONFIDENTIAL AND PROPRIETARY

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 NCR SelfServ 88 ATM Service Manual
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CONTENTS

Replacing the Carriage 797

Nose 799
Removing the Nose 799
Replacing the Nose 800
Bill Aligner Module (BAM) 800
Removing the BAM 800
Replacing the BAM 802
Single Note Transport (SNT) 803
Removing the SNT 803
Replacing the SNT 805
Main Motor and Pump Assembly 805
Removing the Motor and Pump Assembly 805
Replacing the Motor and Pump Assembly 806
Double Pick Module 807
Removing the Double Pick Module Assembly 807
Replacing the Double Pick Module Assembly 810
Single Pick Module 810
Removing the Single Pick Module Assembly 810
Replacing the Singe Pick Module Assembly 812
Main Control Board 812
Removing the Main Control Board 812
Replacing the Main Control Board 812
5/6 Hi Expansion Board 813
Removing the 5/6 Hi Expansion Board 813
Replacing the 5/6 Hi Expansion Board 813
Pick Support Frame 813
Removing the Pick Support Frame 813
Replacing the Pick Support Frame 813
Latchfast Security Plate 814
Removing the Latchfast Security Plate 814
Replacing the Latchfast Security Plate 814
Presenter Core 814
Removing the Presenter Core 814
Replacing the Presenter Core 817
Presenter Assembly 818
Removing the Presenter Assembly 818
Replacing the Presenter Assembly 818
Cabling 819
Presenter Harness 819
Interface Harness 821
S2 Double Pick Module Harness 821
Single Pick Module Harness 824
Carriage Position Sensor Harness 825
Dual Cassette ID Harness 825
Single Cassette ID Harness 826
SNT Harness 827
BAM CIC Harness 828
Purge Bin LEDs Interface 828
Purge Bin Interface Harness 829
State of Health Harness 829
Test and Adjustment Tools 829

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 NCR SelfServ 88 ATM Service Manual
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CONTENTS

Glossary of terms 830

S2 Dispenser Cassette 831

Introduction 831
Tamper Indicator 831
Cassette Identification Code 832
Cassette Body and Lid Marking 832
Cleaning 833

MFR Shutter 834

Introduction 834
Description 834
Summary 834
Configurations 834
Mechanical 836
Connector Assignments/Pinouts 837
DC 837
Product Comms (I2C) 837
Troubleshooting 838
Error Messages 838
Clearing Jammed Media 838
Diagnostics 838
Level 1 Diagnostics 838
Self Test 839
Strapping 839
Adjustments 839
FRU Removal and Replacement 839
Test/Adjustment Tools 839
Cabling 839
Shutter optical sensor harness 839

14. DEPOSIT
Bunch Note Acceptor (UD700) 841
Introduction 841
Description 842
Sensors and Actuators 843
Escrow Unit 843
Inlet Unit 844
Reject and Feed Unit 844
Main Transport Unit 845
Bill Validator 845
Cassette Unit 846
Garage Unit 846
Specification 846
Currency 846
Polymer Media 847
Mechanism 847
Communication 847
Useful Reference Material 847
Cleaning Materials 848

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Troubleshooting 848
Module Error States 848
Device 848
M_Status: 01 848
M_Status: 03 848
M_Status: 04, 11 848
M_Status: 13 849
M_Status: 14, 15 849
Shutter 849
M_Status:29 849
M_Status: 35, 36 849
Cash Bin 849
M_Status: 33 849
Transport 849
M_Status: MS11. M_Data: 3011. 849
M_Status: MS22. M_Data: 3202 & 3205. 850
M_Status: MS22. M_Data: 3206. 851
M_Status: MS22. M_Data: 3203. 853
M_Status: MS22. M_Data: 3303. 854
M_Status: MS22. M_Data: 3201. 854
Bill Validator (BV) 855
M_Status: MS23. M_Data: 8B52. 855
M_Status: MS23. M_Data: 8B50. 856
M_Status: MS22. M_Data: 3201. 858
Escrow 859
M_Status: MS24. M_Data: 0272. 859
M_Status: MS22. M_Data: 3304. 860
M_Status: MS24. M_Data: 0202. 861
Inlet 861
M_Status: MS26. M_Data: 0120. 861
M_Status: MS26. M_Data: 3101, 0105 & 0106. 863
Cassette 864
M_Status: MS25. M_Data: 3207. 864
M_Status: MS25. M_Data: 5201 & 5202. 867
Picking 868
M_Status: MS22. M_Data: 3211. 868
Reject 868
M_Status: MS27. 868
Diagnostics 869
BNA Diagnostics Procedure. 872
Level 1 Diagnostics 872
Level 3 Diagnostics 879
S_DATA 879
Tallies 880
Strapping 880
Adjustments 881
Module Removal and Replacement 881
Cassette 881
Infeed Unit 883
Infeed Unit (without clearance at rear of safe) 884
Feed Reject Unit 887

NCR - CONFIDENTIAL AND PROPRIETARY

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 NCR SelfServ 88 ATM Service Manual
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CONTENTS

Recognition Unit 889

MBV Harness Assembly 891
Escrow 892
Main Transport 892
Control Board 894
Cassette Connector (Front Access) 895
Cassette Connector (Rear Access) 896
MBV L Shaped PCB 897
Door Switch Assembly (Front Access) 898
Door Switch Assembly (Rear Access) 899
Drawbridge Assembly 900
Garage Unit 903
Cabling 903
Connector Assignment/Pinouts 904
Communication 904
Shutter/MEI Control 904
Test/Adjustment Tools 904

Scalable Deposit Module 2 905

Introduction 905
Specification 906
Item Criteria 906
Power Requirement 906
USB 906
Description 907
Infeed 907
Core Module 907
Tiltenator 907
Feeder 907
Endorser 908
Re-buncher 909
Deposit Validator Module (DVM) 909
Escrow 909
Lower Transport 909
Capture Bin Module (CBM) 909
Item Paths 911
Accepted Items 911
Rejected Items 912
Returned Items 913
Sensors 914
Status Indicators 916
Overall Device Status 916
Individual Area Status 916
Access to Lower Transport and Escrow 918
Troubleshooting 919
Module Error States 919
Shutter 920
Endorser Ribbon 921
SDM2 Core 922
Infeed 931
Feeder 933

NCR - CONFIDENTIAL AND PROPRIETARY

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 NCR SelfServ 88 ATM Service Manual
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CONTENTS

Deposit Validation Module 935

Rebuncher 937
Escrow 939
Capture Bin Module 941
How Chronic Jams are Reported 944
Troubleshooting Procedures 945
Post-troubleshooting Checks 946
M_Status 20 - Jam at TS19 946
M_Status 20 - Jam at TS20 Failure to Eject or Rebuncher Not Empty 947
M_Status 22 - DVM Alignment and Mounting 948
M_Status 34 - Bin Not Properly Racked In 949
M_Status 38 - MICR Idler Shafts Seated Incorrectly 950
M_Status 38 - Media at TS15 (Lower Transport) 950
M_Status 38/39 - Unable to Clear Jammed Items from Escrow 951
M_Status 53 - Garage Transport Guide Shafts Incorrectly Seated 952
M_Status 59 - Infeed not mounted correctly 953
M_Status 68 - Position and connection of yellow bridge 954
M_Status 69 - Pressure Plate/Tiltenator Home Fault or Motion or Light Pinch Sensor
Fault 955
M_Status 72 - Rebunch Hardware Fault, No Document in Rebunch 956
M_Status 80 - Tiltenator Not Closed Properly 957
Lower Transport 958
Endorser 959
Bunch Return 961
CBM 962
Media Tests 962
Media successfully run to cash bin, check bin, reject bin 1, reject bin 2 963
Bunch of at least 30 items inserted and returned to user 963
Camera images verified clean front and back 963
MICR read successfully 963
Clear Print from the Endorser Ribbon 963
Jam Clearance 964
Infeed Jam 965
Feeder Jam 966
DVM Jam 967
Core/Lower Transport Jam 968
Rebuncher Jam 970
Escrow Jam 972
Jam inside Escrow (Access Window) 974
Capture Bin Jam 976
Cleaning 977
Summary of cleaning tasks 977
Recommended Tools for Cleaning 977
Routine Cleaning Instructions 978
Infeed 978
Tiltenator 978
Separator 979
Deskew 979
DVM 980
MICR Guide / Corner Drive 982

NCR - CONFIDENTIAL AND PROPRIETARY

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 NCR SelfServ 88 ATM Service Manual
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CONTENTS

Rebunch 984
Lower Transport / Endorser 984
Garage and Bins (CBM) 985
Critical Cleaning Kit 987
Step 1: Infeed Cleaning Pad 987
Step 2: Pre-clean Card 988
Step 3: Upper Pathway AutoClean Card 988
Step 4: KICPad for Separator Rollers 989
Step 5: Dry Deposit Cleaning Card 990
Final Step: Dry wipe 990
Diagnostics 992
Level 0 Diagnostics 992
Controller Board LEDs 992
USB and Processor Heartbeat LEDs 993
UDFD Transmit LEDs 993
Level 1 Diagnostics 994
Device Self Test 994
Device Diagnostic Tests 995
Level 3 Diagnostics 1002
S_Data 1002
Tallies 1002
Error Codes 1004
M_Status and M_Data 1004
Adjustments 1005
Module Configuration 1005
Set CodelineFormat for SysApp ENABLE 1005
Display Version Number 1005
Display Module Information 1005
Display Template Information 1005
Copy SDM2 Trace Logs To Removable Media 1005
FRU Removal and Replacement 1006
Infeed 1007
Removal 1007
Replacement 1009
Bill Validator (DVM) 1012
Removal 1012
Replacement 1013
Rebuncher 1014
Removal 1014
Replacement 1015
Core 1017
Removal 1017
Lower Transport 1019
Removal 1019
Replacement 1020
Escrow (Latest design) 1022
Removal 1023
Replacement 1026
Escrow (Older version) 1026
Removal 1026
Replacement 1030

NCR - CONFIDENTIAL AND PROPRIETARY

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Tiltenator (Field Replaceable Design) 1032

Step 1 - Removal of old standard design 1033
Step 2 - Enabling the module for the new removable design 1038
Step 3 - Installing the new design 1043
Removal of the new design. 1047
Capture Bin Module (CBM) 1048
Stacking Bins 1049
Connector Assignment 1050
SDM2 Main Controller Board 1050
SDM2 CBM Board 1051
Cabling 1052
Limit Switch 1052
Bunch Return Sensors 1053
Cash or Cheque Bin 1053
Cable A 1054
Cable B 1055
Cash or Cheque Bin to PCB 1056
CBM to Controller 1057
DVM to Controller 1058
Escrow to Motor 1058
Escrow Large DC Motor 1059
Garage Bin Detect 1059
Garage Guide Sensors 1060
Garage Motors and Solenoids (View 1 of 2) 1061
Garage Motors and Solenoids (View 2 of 2) 1062
Infeed to Control 1063
Infeed Devices Short (View 1 of 2) 1064
Infeed Devices Short (View 2 of 2) 1065
Infeed Devices Mid Short (View 1 of 2) 1066
Infeed Devices Mid Short (View 2 of 2) 1067
Infeed Devices Mid Long (View 1 of 2) 1068
Infeed Devices Mid Long (View 2 of 2) 1069
Infeed Devices Long (View 1 of 2) 1070
Infeed Devices Long (View 2 of 2) 1071
Lower Transport (View 1 of 2) 1072
Lower Transport (View 2 of 2) 1073
MICR to Controller 1073
Motors Solenoid Infeed (View 1 of 3) 1074
Motors Solenoid Infeed (View 2 of 3) 1075
Motors Solenoid Infeed (View 3 of 3) 1076
Rear Guide Sensors 1077
Rebuncher (View 1 of 2) 1078
Rebuncher (View 2 of 2) 1079
Reject Bin Single 1080
Reject Bin Double 1081
SDM2 DC Interlock 1082
SDM2 Interlock Switch 1082
Tilt Lower Sensors 1083
Tilt Upper Sensors 1083
TS4 LED Harness 1084
UDFD to Controller 1084

NCR - CONFIDENTIAL AND PROPRIETARY

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 NCR SelfServ 88 ATM Service Manual
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CONTENTS

UDFD to Mouse Sensor 1085

UDFD Top to Bottom 1085
Upper Guide Sensors (View 1 of 2) 1086
Upper Guide Sensors (View 2 of 2) 1087
Test Tools 1088
Preventive Maintenance 1089

15. RECYCLERS
Cash Acceptor and Recycler 1091
Introduction 1091
Description 1092
Currency Dimensions 1092
Currency length (long edge) 1092
Currency width (short edge) 1093
Mechanism 1093
Movement Of Notes 1093
Note Categorisation 1094
Accept (Primary Receipt of Notes) 1095
Deposit (Secondary Receipt of Notes) 1096
Refund (Cancel Deposit) 1097
Dispense (GBRU Only) 1097
Capture 1098
Dual GBNA/GBRU 1099
Power Requirement 1099
Sensors And Actuators 1100
Pre-Acceptor 1101
Separator 1104
Escrow / Reservoir 1105
Upper Transport 1107
BV Entry Transport 1108
Bill Validation Structure 1108
Lower Transport 1109
Lower Base 1109
Currency Cassette 1110
Troubleshooting 1111
Status Indicator Lights 1111
Error Messages 1113
FRU Locations 1113
Error Tables 1114
Jam Clearance – Upper Module 1125
Pre-acceptor 1125
Separator (Stack Area) 1128
Top Module 1132
Separator Transport 1133
Bill Validator (BV) 1133
Post-BV Transport 1134
Pre-Bill Validator (BV) Transport 1134
Reject Transport 1135
Escrow Transport, Escrow, and Reject Reservoir 1135
Closing the Top Module 1136

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Bunch Transport 1137

Cassette Transport and Fixed Reject Bin 1138
Cassette Transport and Removable Reject Bin 1139
Foreign Object Removal 1142
Pre-acceptor 1142
Separator (Stack Area) 1145
Separator Transport and Bill Validator 1147
Diagnostics 1148
Level 0 1148
Level 1 1148
Dispense Functionality 1148
Security 1148
Dispense Authorisation 1149
Clear IN 1149
Accept 1149
Encash 1150
Refund 1150
Status 1150
Status Test Output 1151
Report Definitions 1152
Deposit Run-To-Run Sequence1 1152
Deposit Run-To-Run Sequence 2 1152
Shutter Test 1153
Set Notes 1153
Stack 1153
Present 1153
Dispense 1153
Test Cash Units 1153
Test Guide Light 1153
Dispense Run-To-Run Sequence 1153
Motor Test 1154
Save Statistics 1154
Save BV Info 1154
M_Status And M_Data 1154
Level 3 1154
S_DATA 1154
Tallies 1154
Strapping 1155
Adjustments 1156
Facia Shutter Alignment 1156
Lower Module To Upper Module 1157
Push Latch 1158
Interlock Switch 1159
Old Style 1159
New Style 1160
Belt Tension 1162
Gear Timing 1162
Bill Validator Calibration 1163
Cleaning 1164
Calibration 1167
Module Removal and Replacement 1168

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FRU/Module Replacement 1168

FRU Locations 1168
FRUs In The Upper Module 1169
Bill Validator BV Unit - Removal 1169
Bill Validator BV Unit - Replacement 1171
BV Fan - Removal (early units only) 1172
BV Fan - Replacement (early units only) 1173
Pre-Acceptor - Removal 1173
Pre-Acceptor - Replacement 1175
Escrow and Reservoir - Removal 1177
Escrow and Reservoir - Replacement 1180
Separator PCB (Mounted on Separator) - Removal 1182
Separator PCB - Replacement 1183
Gas Strut - Removal 1183
Gas Strut - Replacement 1183
Separator - Removal 1184
Separator - Replacement 1186
Removable Reject Bin - Removal 1186
Main Upper PCB - Removal 1186
Main Upper PCB - Replacement 1187
Upper Transport - Removal 1187
Upper Transport - Replacement 1190
BV Entry Transport - Removal 1191
BV Entry Transport - Replacement 1193
Separator to Escrow/Reservoir Timing Belts - Removal 1193
Separator to Escrow/Reservoir Timing Belts - Replacement 1195
BV Entry Transport to Upper Transport. Main Timing Belt - Removal 1195
BV Entry Transport to Upper Transport. Main Timing Belt - Replacement 1197
FRUs In The Lower Module 1197
Push Latch - Removal 1197
Push Latch - Replacement 1197
Lower PCB - Removal 1198
Lower PCB - Replacement 1200
Lower Transport - Removal 1200
Lower Transport - Replacement 1202
Currency Cassette (Deposit/GBNA, Recycler/GBRU, With/Without Keylock) 1202
Power Supply - Removal 1203
Power Supply - Replacement 1203
Power Supply Fuses 1204
Reed Switches - Removal 1204
Reed Switches - Replacement 1205
Motor Assembly (Recycler and Deposit) - Removal 1205
Motor Assembly (Recycler and Deposit) - Replacement 1206
Harnesses 1206
Cassette Connector Harness - Removal 1206
Cassette Connector Harness - Replacement 1208
Link Harnesses 1208
GBNA/GBRU to ATM Link Cable - Removal 1209
GBNA/GBRU to ATM Link Cable - Replacement 1213
Upper to Lower Module Link Cable - Removal 1213
Upper to Lower Module Link Cable - Replacement 1217

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Upper Module Link Cable - Removal 1217

Upper Module Link Cable - Replacement 1219
Cabling 1219
Interlock Switch Connections 1219
Connector Assignment/Pinouts 1220
GBNA/GBRU To ATM Connectors 1220
Power Input Connector 1220
Communication 1221
PCB Connectors 1222
Tools 1225

Cash Acceptor and Recycler Cassettes 1226

Introduction 1226
Description 1226
Cassette Variants 1226
Standard and Extended Cassettes 1227
Cassette Sizes 1227
Note Sensing 1227
Currency Sizes 1227
Currency width (short edge) 1227
Currency length (long edge) for Deposit Cassettes 1228
Currency length (long edge) for Recycler Cassettes 1228
Currency length (long edge) for Enhanced Recycle Cassettes 1228
Power Requirements 1228
Cassette Operation and Replenishment 1228
Opening the Cassette 1228
Stage Operation for Deposit Cassettes 1230
Stage Operation for Recycle Cassettes 1231
Latching the Note Stage 1232
Unlatching the Note Stage 1233
Closing the Cassette 1235
Replenishment 1236
Preparing Currency 1236
Loading a Cassette 1237
Unloading a Cassette 1239
Transporting and Storing Cassettes 1239
Troubleshooting 1239
Diagnostics 1239
Strapping 1239
Adjustments 1239
Configuring the Cassette 1239
Configuring the Enhanced Recycle Cassette 1240
Using the Narrow Setting 1240
Using the Wide Setting 1240
Using the Special Narrow Setting 1242
Setting The Note Guide Clearance 1243
Media Widths 1244
Number of Guides and Spacers to Use 1244
Cutting the Note Guide Spacers 1245
Setting Identification Codes 1247
Accessing the Magnets 1247

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Cassette Body To Lid Identification 1248

Colour Code Labels 1248
Indelible Ink Marking 1248
Fitting an Adaptor for Standard Cassettes in Extended Variant 1249
Module Removal and Replacement 1251
Cabling 1252
Connector Assignment/Pinouts 1252
Tools 1252

15. SECURITY
Alarms 1253
Introduction 1253
Location 1253
Basic Alarm System 1253
Enhanced Alarm System 1254
High Security Alarm System 1255
Description 1255
Troubleshooting 1255
Diagnostics 1255
Level 0 1255
Level 1 1255
Level 3 1256
Strapping 1256
Adjustments 1256
Module Removal and Replacement 1257
Cabling 1257
Connector Assignments/Pinouts 1257
Alarm Termination Panels 1257
Basic 1257
Basic and Enhanced/High Security 1257
Silent Alarm Connector, J1C 1257
Door Switch Connector, J2 1258
Alarm Output Connector, J3 1258
Vibration Sensor Connector, J4 1258
Enhanced 1259
Basic and Enhanced/High Security 1259
Silent Alarm Connector, J1 1259
Door Switch Connector, J2 1259
Alarm Output Connector, J3 1259
Composite Attack Connector, J4 1260
I/O Panel Alarm Output Connector 1260
Test/Adjustment Tools 1261

MCRW Skimming Protection System 1262

Introduction 1262
Description 1262
Electrical 1264
Power Requirements 1264
Troubleshooting 1265
Module Error State Messages 1265

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Diagnostics 1272
Diagnostic LEDs 1272
Device Diagnostics 1272
Post Repair Test: Run Sequence Test 1 (Applet 5) 1277
Transaction Service Tallies 1282
Device Self Test 1282
Configuration 1283
Strapping 1284
Adjustments 1285
Connector Assignments 1285
SPS Control PCB Connectors 1285
Driver Daughter PCB Connectors 1285
Cabling 1286
Daughter PCB to CAP/COIL PCB Harness 1286
Control PCB to CAP/COIL PCB Harness 1286
Control PCB to MCRW Harness 1287

DIP Card Reader Skimming Protection system 1288

Introduction 1288

16. ENVIRONMENTAL MANAGEMENT

Filterless Air Conditioner Unit 1290
Introduction 1290
Description 1291
Troubleshooting 1291
ACU Test 1291
Diagnostics 1292
Strapping 1293
Adjustment 1293
Cabling 1294
Connector Assignment/Pinouts 1295
Test/Adjustment Tools 1295
Preventive Maintenance 1295

17. MODULE REMOVAL AND REPLACEMENT

6688 Module Removal 1297
Access to Topbox Modules and Devices 1297

18. MISCELLANEOUS DEVICES AND INTERFACES

Enhanced Audio 1299
Introduction 1299
Description 1299
Diagnostics 1299
Tests 1299
Master Volume Control 1299
Microphone Volume Control 1300
Jack Sense 1300

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Self Test 1300

Waveform Audio Tests 1301
MIDI Sequence Tests 1301
Microphone Test 1301
Strapping 1301
Configuration 1302
Master Volume Configuration 1302
Microphone Volume Configuration 1302
Preserve Audio Level 1302
Public Audio Level 1302
Sound Hardware 1302
FRU Removal and Replacement 1302
Cabling 1302
Connector Assignment/Pinouts 1303
Test/Adjustment Tools 1303
Preventive Maintenance 1303

Enhanced, Express Banking and MFR Miscellaneous Interfaces 1304

Introduction 1304
Description 1304
Enhanced Miscellaneous Interface Board 1304
Remote Input/Output (RIO) Board 1305
Board Layout 1305
Enhanced Miscellaneous Interface Board 1305
Remote Input/Output (RIO) Board 1305
Public and Private Audio Interface 1306
Enhanced Misc IF 1306
Express Banking and MFR Misc IF 1306
Power Requirements 1306
Troubleshooting 1307
Diagnostics 1307
Diagnostics LEDs 1307
Polyswitches 1308
Strapping 1308
Adjustments 1308
FRU Removal and Replacement 1308
Cabling 1308
Interconnect Diagram 1308
RIO Enable Harness 1309
RIO/Advert Light Enable Harness 1309
Connector Assignment/Pinouts 1310
Enhanced Misc IF Board Connectors 1310
+24V DC Power Connector (J5) 1310
USB Connector (J2) 1310
Audio Line I/P Connector (J1) 1310
Private Handset Microphone I/P Connector (J10) 1310
Private Handset Speaker O/P Connector (J11) 1310
Private Handset Hookswitch I/P Connector (J12) 1311
Microphone O/P Connector (J13) 1311
External Microphone I/P Connector (J14) 1311
Every Unit Item (EUI) I/O Connector (J3) 1311

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Featurised I/O Connector (J4) 1312

Remote I/O Interface Connector (J7) 1313
Remote I/O Board Connectors 1313
+24V DC Power Connector (J1) 1313
Miscellaneous I/F Connector (J2) 1314
Alarms Status Connector (J3) 1314
Remote Status Indicators, Remote Relay & Night Deposit Connector (J5) 1314
Reserved Input Connector (J4) 1315
Test/Adjustment Tools 1315
Preventive Maintenance 1315

Media Entry/Exit Indicators 1316

Introduction 1316
Description 1316
Troubleshooting 1316
Diagnostics 1317
Device Diagnostics 1317
Connector Assignments/Pinouts 1317
Strapping 1318
Adjustments 1318
Module Removal and Replacement 1318
Cabling 1318
Test/Adjustment Tools 1318

Public/Private Audio with Volume Control 1319

Introduction 1319
Description 1319
Strapping 1319
Adjustments 1319
Test Tools 1319
Cable Information 1319
Diagnostics 1320
Level 3 Diagnostics 1320
S_DATA 1320
Troubleshooting 1320

19. SPECIAL PROCEDURES

Interactive Teller Troubleshooting 1322
Introduction 1322
Troubleshooting 1322
Audio 1322
Unit Position 1323
Power 1323
ID Scanner 1324
Interactive Teller Camera 1324
Microphone 1324
Signature Capture 1324
Handset 1324
Coin Dispenser 1324
Scalable Deposit Module 1324

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REVISION TABLE

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1. INTRODUCTION

Reference and Safety Information 2

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 NCR SelfServ 88 ATM Service Manual
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REFERENCE AND SAFETY INFORMATION

REFERENCE DOCUMENTATION
This manual covers the devices used in the 6688 ATM and should be read in conjunction with the
following documentation.

l B006-7644 NCR 6688 ATM Parts Identification Manual

l B006-7524 NCR 6688 ATM Operator Overview
l B006-7480 NCR 6688 ATM Installation Guide.
l B006-7521 NCR 6688 ATM Site Preparation

SAFETY INFORMATION
Electronics Boards

WARNING
This equipment uses Lithium Batteries. There is a danger of an explosion if a
battery is incorrectly replaced. Replace only with the same or equivalent type
recommended by the manufacturer. Dispose of used batteries according to local
environmental guidelines.

Access

WARNING
To prevent strain or injury when carrying out tasks on the inner facia area of rear
access terminals adjust your position to ensure that your waist is at the level of the
top of the security enclosure, allowing your chest and abdomen to lie flat on the
top of the security enclosure. Your feet should be supported on a firm base.

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Barcode Reader
The Barcode Reader Module uses a class 2 laser emitter that may be uncovered if the scanner engine is
interfered with in any way.

WARNING
Use of controls or adjustments or performance of procedures other than those
specified herein may result in hazardous radiation exposure.

Fluorescent Lamps

WARNING
Fluorescent Lamps in display and fascia assemblies contain small amounts of
mercury. Dispose of according to applicable laws.

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2. PREVENTIVE MAINTENANCE

Preventive Maintenance Overview 5

Security Enclosure Heaters 18

USB 2D Barcode Reader (UBAR) 20

Bunch note acceptor (BNA3) preventive maintenance 21

Card Readers Preventive Maintenance 30

Cash Acceptor & REcycler Preventive Maintenance 31

Coin Dispenser Preventive Maintenance 50

Open Statement Printer 51

S2 Currency Dispenser 52

Security Enclosure 54

USB Receipt Printer 55

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PREVENTIVE MAINTENANCE OVERVIEW

INTRODUCTION
This chapter provides a schedule of Preventive Maintenance (P.M.) to be carried out for each device,
and also general ATM-level P.M. tasks. For detailed information on the device tasks, refer to the
appropriate device P.M. chapter.

GENERAL & CABINETRY/FACIA CHECKS

With Power On
Every visit Discuss performance of the ATM with the custodian/operator/first line maintainer
and make notes of any entries in the logbook, which require resolution. Inspect for
vandalism and damage and advise the customer or customer representative of any
findings requiring repair.
Every visit Visually check for FRAUD/TAMPERING around the Keyboard, Fascia and Card
Reader. Check for foreign devices and extra wires or harnessing. Report such
activities to your Territory or Service Account Manager. DO NOT ATTEMPT TO
REMOVE A DEVICE, THERE MAY BE PERSONAL RISK - PLACE THE ATM OUT OF
SERVICE.
Every visit For remote sites, check for lighting around the building area. NCR is not responsible
for building lighting but does need to inform the proper persons (help desk or
branch persons) of any safety infractions or issues.
Every visit Report poor installation of Alarms/Comms cables to your territory manager. For
example excess cable loops lying in base of safe or cables interfering with moving
parts etc. Where possible tidy the installation to avoid ongoing interference with
moving parts.
Every visit Remove media stored within both top-box and security enclosures (paper rolls,
envelopes, statement paper etc.) Remove currency storage bags and any rubbish
lying inside the ATM.
Every visit Once the machine has been opened visually inspect the modules before you get
started. Check the cables and rails on all modules to ensure smooth operation.
Every visit Review error and tally logs either on-screen or printed and investigate any errors
that may require attention. Always print the tally logs and keep the last copy in the
logbook. There may be many Track 3 read errors on the MCRW and many
communication errors; these do not require any action.
Every visit Observe the general appearance of the ATM cabinet and clean as necessary.

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Every visit Verify all fans are operating correctly and are not noisy, including the safe, LCD and
power supply fans.
Yearly Clean CD/DVD-ROM drive with cleaning disk.
Yearly Clean the display. Ensure that the dust seal is present and in good condition.
Yearly Ensure that camera facia windows are clean. If, for any reason, the camera is
removed from the terminal, the opportunity should be taken to clean the inside of
the facia window and the camera lens
Yearly Using a vacuum cleaner, remove all accumulations of dust residue from the facia
jack socket.
Yearly Verify correct operation of AC interlock switches; ensure there is not excessive float
on the door when in the closed position that would allow the switch to operate
intermittently.
Yearly If fitted verify correct operation of auto supervisor by opening/closing of fascia -
listen for the click etc. Verify that there is not excessive float on the fascia or
cabinetry when in the home position that would allow the switch to operate
intermittently.
Yearly If the ATM is replenished by branch staff, ask them to remove all currency
containers and the currency from the currency cassettes, and return cassettes for
examination. Check correct operation of the cassette doors, brushes, spring fingers,
pusher plate, and pusher plate pressure. Check cassette note height and width
guide settings are correct, check for high spots in the settings.
Post-PM On units that have Audio feature, ensure that the feature is working by using a
test head phone set.
Ensure that all Media Entry Indicators are operational.
Let the custodian/operator/first-line maintainer run a test transaction.

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With Power Off

Yearly Where it is safe (incoming power to the ATM from the building supply is switched off, and there is
no danger to yourself or others from the electrical power), carefully check the tightness of the
power ground connection at the ATM.
Yearly Check the power ground (and polarity) at the wall outlet using a Circuit Tester (if available). The
outlet cover should not be removed - any issues should be escalated to the customer for
resolution. This is normally outside the scope of NCR Service Contracts, but it is important for
ATM performance.
Yearly Using a vacuum cleaner and (if necessary) air can, vacuum ALL internal surfaces of the ATM
including the PC core and fan, power supply, fans, and filters (where applicable).
Yearly Verify correct operation of the fascia and appearance door locks, verify locks are securely
fastened and locking nuts have not backed off. Ensure fascia is latching into position and door
latch plates are adjusted correctly.
Yearly Ensure all fascia mounted shutter doors are aligned and move freely, clean if necessary. Be sure
that the shutters have a covering over the circuit board portion of the shutter. Ensure shutter
assemblies are fully tightened onto the fascia.
Yearly Lubricate the safe door hinges with lubricant A (or similar low viscosity oil) as described in the
relevant section of the service manual.
Yearly Verify harnessing is not being snagged/damaged during door opening/closing operations and
ensure harnessing has been tied back properly after part replacement. Make sure all ground
straps are fitted to shutter assemblies, facias and to keyboards. Check harnessing is not being
snagged/damaged during module racking.
Yearly Ensure retract and slide assemblies are securely bolted in place.
Yearly If applicable, check condition of rain management components, ensure Mylar guides aren't torn.

BARCODE READER
Every visit Clean the viewing window on the outside of the facia with a soft cloth or lens tissue dampened
with water (or a mild detergent - water solution). If a detergent solution is used, rinse with clean
lens tissue dampened with water only

BUNCH NOTE ACCEPTOR

This table summarizes the schedule of P.M. tasks. See BNA2BNA2 or BNA3 BNA3 Preventive
Maintenance chapter for detailed description of the tasks.

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Every visit Clean all photo sensors are cleaned. Pay particular attention to the cleaning of the recognition unit
photo sensors and note surfaces, especially if high reject rates have been reported.

BNA2: After cleaning, reset the sensor output values by a carrying out a force refund or force
encash. Sometimes the removal of a large accumulation of dust can require the sensors to be
adjusted, so if after cleaning and a reset the sensors are still reporting as dirty, you should reset
the sensors using dip switches as described in BNA 2 P.M. chapter.

BNA3: sensors in the cassette should be cleaned using the cleaning plate provided with the device.
NCR part number 009-0024481 (set of 10 plates).
Every 3 The following items should be inspected for damage or slackness: Feed unit belts, recognition unit,
months transport belts, transport unit belts, reject unit transport, stacker belts, escrow unit tapes,
cassette stacker belts, and inlet unit transport belts. Replace at FRU level if required.
Yearly Make sure the BNA transport aligns correctly at fascia.
Yearly Check the luminous power of the UV lamp in the recognition unit.

BUNCH RECYCLING MODULE

This table summarizes the schedule of P.M. tasks. See BRMBRM Preventive Maintenance chapter for
detailed description of the tasks.

Every visit Remove dust and debris with a lint-free cloth/canned air/electric duster.
Every visit Check and clean all sensors with a cotton bud.
Every visit Check for damage to rubber rollers and flicker in the pocket; damage or slackening of the escrow
tape; and damage or stretching of the transport belts in the upper, lower, bridge and vertical
transports.

CARD READERS
This table summarizes the schedule of P.M. tasks. See Card ReadersCard Readers Preventive
Maintenance chapter for detailed description of the tasks.

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Motorised
Every visit Clean and inspect the read heads and smart contacts using Sys App cleaning test and cleaning card
(998-0052929), sprayed lightly with head cleaning fluid (603-8000539 or 603-9014721).
Every visit Clean rollers with soft cloth moistened with iso-propyl alcohol.
Every visit The shutter mechanism should be checked and adjusted for the shutter open and width switch
positions.
Every visit Verify MCRW transport aligns correctly at fascia.
Yearly The MCRW is to be replaced after every 383K transactions to minimize downtime and improve
reliability. This value should be reduced if the MCRW is located in a "dirty hostile environment." If
the MCRW was not swapped on the previous PM (refer to log book), swap it with one that has
been thoroughly refurbished.
Post-PM Using the appropriate speed test card, run card reader speed test.
test Ensure speed is 24 ±3%. -(not appropriate on VE or IMCRW Card Reader).
Where applicable check reading of track 1, 2 & 3 using diagnostics. - No Errors reported.
Where applicable check Smart card operation using diagnostics.

DIP
Every visit Clean dip reader with cleaning card (998-0052929) sprayed lightly with head cleaning fluid (603-
8000539).
Check that the dip debris access through the dip chassis is clear and can allow the passage of dust
and debris to clear the transport.

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CASH ACCEPTOR AND RECYCLER

This table summarizes the schedule of P.M. tasks. See Cash Acceptor & RecyclerCash Acceptor &
Recycler Preventive Maintenance chapter for detailed description of the tasks.

Every 3/4/6 3 months if average number of notes per day is more than 6000.
months 4 months if average number of notes per day is 2000 - 6000.
6 months if average number of notes per day is less than 2000.

l Preacceptor: clean sensors and belts.

l Separator stack: clean rollers.
l Separator transport: clean belts
l Pre-BV transport: clean belts and rollers.
l Bill validator: clean sensors, transport guide, rollers and belts. Calibrate the BV.
l Post-BV transport: clean belts.
l Escrow: clean sensors, belts and rollers.
l Reject transport: clean belts.
l Removeable reject bin: clean sensors and belts.
l Fixed reject bin: clean sensors and belts.
l Cassette transport: clean belts and rollers.
l Lower transport: clean belts and rollers.
l Cassettes: clean the exterior of the cassette and rollers.

CASH DISPENSERS
S1 Dispenser
This table summarizes the schedule of P.M. tasks. See S1S1 Dispenser Preventive Maintenance chapter
for detailed description of the tasks.

Every visit Use an air can or powered duster/compressor to remove dust from all areas of the
dispenser. Check for accumulations of dirt on sensors, belts and rollers.
Every visit Verify that the pick and presenter modules are correctly timed (D Wheel, Pick - Pick).
If you re-time the dispenser, check timing several times to be sure no teeth are
missing on any gears and timing stays true. As each pick module "D" lines up with the
sensor, check that the half round wheel is ready to contact the full circular wheel
inside the pick module. Worn or broken gears may warrant pick module replacement.
Every visit Inspect the pick module for wear or damage to the following, replacing as necessary:
l pick cups and pick arm assembly

l vacuum hoses, T-connectors and the filter

l gears and belts

l ribbon cables to pick interface boards

l sensors.

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Every visit Inspect the cassettes and check how well cash is loaded.
Yearly Ensure that the note flicker at the purge bin is present, replace broken flickers or cable
ties with a new flicker.
Yearly Disconnect the vacuum tube from the bottom pick solenoid; replace the vacuum filter
(445-0612449). When you disturb the air filter some dust will drop down the tubing, be
sure to clean this out.
Yearly Clean the LVDT sensor wheels with cotton buds and alcohol.
Yearly Check the stacker wheels for damage and schedule module replacement if required.
Yearly Check purge bin micro switch for damage.
Yearly Ensure pick frame cassette latches operate correctly and lock cassette into position.
Yearly Check presenter to safe door cam ramp height setting.
Yearly Clean scanner in serial note read transport using compressed air or a soft thin brush
or cotton bud. A build-up of dirt can be removed using a lint free cloth moistened with
soapy water or with an alcohol free wipe. Cleaning should be more frequent in units
with high note volume or which are installed in dusty locations.
N/A Lubrication - Lubrication is only required on 66XX dispenser products when
components are being replaced.
Post-PM Check that all interlock switches operate properly.
test Perform the following Diagnostic tests: Vacuum, Belt Alignment, Note Skew, Facia
Alignment and Shutter.
Load the ATM with test currency. Test dispensers to ensure proper operation of all
dispense modules. Dispense 1 bill to the front of the ATM; ensure proper delivery and
firm grip.
Post-PM If there has been a high reject rate or complaints about ATM keeping money, dispense
test 40 bills to ensure no bills are catching on (clipping) the shutter.
If clipping has occurred, verify correct operation of the shutter.
If clipping persists, then a module replacement should be scheduled and noted in the
log book.
If applicable, adjust the presenter height guide within the safe or on the safe door for
proper dispensing out the ATM.

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S2 Dispenser
This table summarizes the schedule of P.M. tasks. See S2 Dispenser Preventive Maintenance chapter for
detailed description of the tasks.

Every visit Remove any foreign objects, note fragments or paper clips.
Use an air can and vacuum to remove dust from all areas of the dispenser.
Remove note debris throughout the transport.
Every Visit Inspect the pick module for wear or damage or dirt build-up to:
- Pick cups and pick arm assembly
- Vacuum hoses and T-connections
- Air filter
- Gears and belts
- Sensors:
l Pick Sensors

l Width Sensor

l Stack Entry Sensor

l Divert Entry Sensor

l Carriage Bunch, Pre-Exit and Exit Sensors

l Carriage positions sensor and flags

l Purge Sensor (Reject Bin)

l Retract from Present (RFP) Entry Sensor

l Media deflector sensors

Yearly Check suction cups and replace if necessary.

Yearly Check that the pick modules are correctly timed.
If you need to re‐time the dispenser, check timing several times to be sure no teeth
are missing on any gears and timing stays true.
Worn or damaged gears may require a pick module replacement.
Yearly Check the SNT Flicker Pads and SNT Note Deflector for damage or wear.
Yearly Disconnect the vacuum tube from just below the air filter to prevent dust from
dropping down into the tubing and replace the filter.
If some dust does drop down into the tubing it must be cleaned out.
Yearly Check the HETS rollers for debris build-up and clean if necessary.
Yearly Check purge bin micro switch for damage.
Yearly Check the smooth insertion of cassettes and purge bins and that latches engage
easily.
Yearly Check the nose and carriage metalwork is not damaged or bent.
Yearly Check harnesses and parts that may contact the safe for damage.

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Yearly Look at tallies, SOH and enhanced diagnostics telemetry to see if any FRUs are out
of spec.
Yearly Run appropriate diagnostics for actions performed.
Yearly Check BAM edge register slides freely and BAM rack slides without interference.
Yearly Check carriage umbilical for wear or damage.
Yearly Clean scanner in serial note read transport using compressed air or a soft thin brush
or cotton bud. A build-up of dirt can be removed using a lint free cloth moistened with
soapy water or with an alcohol free wipe. Cleaning should be more frequent in units
with high note volume or which are installed in dusty locations.
Post-PM Check that all interlock switches operate properly.
test Perform the following Diagnostic tests: Pick Valve, Belt Alignment, Note Skew, Bunch
Splay, Facia Alignment and Shutter.
Load the ATM with test currency, test dispensers to ensure proper operation of all
dispense modules.
Dispense 1 bill to the front of the ATM; ensure proper delivery and firm grip.
Post-PM If there have been excessive purged notes or incorrect amounts dispensed, dispense
test 40 bills to ensure no bills are catching on (clipping) the shutter.
If clipping has occurred, verify correct operation of the shutter.
If clipping persists, then a module replacement should be scheduled and noted in the
log book.
If applicable, adjust the presenter height guide within the safe or on the safe door for
correct dispensing.

COIN DISPENSER
This table summarizes the schedule of P.M. tasks. See Coin Coin Dispenser Preventive Maintenance
chapter for detailed description of the tasks.

Every 3 Clean with mild detergent on a damp cloth.

months
Yearly Inspect the hopper bins and rotor for wear and damage.
Yearly Clean all sensors using compressed air can/electric duster.

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CHEQUE PROCESSING MODULE

This table summarizes the schedule of P.M. tasks. See CPM4CPM4 or SCPMSCPM Preventive
Maintenance chapter for detailed description of the tasks.

Every visit Clean all sensors with a soft brush or compressed air can. Clean front and rear camera using
cleaning swabs (484-0051295). Clean all flat surfaces of transports using cleaning tissues (484-
0051501).
Every 3 Inspect the transport drive belts for damage, slackness or wandering. Replace at FRU level if
months required.
Yearly Verify CPM transport aligns correctly at fascia.
Post-PM Verify the operation of the shutter and transport, check print quality for fully formed and legible
Test characters and ensure camera images are clear.

ENVELOPE DEPOSITORY & DISPENSER (PPD)

This table summarizes the schedule of P.M. tasks. See Envelope Depository & DispenserEnvelope
Depository & Dispenser Preventive Maintenance chapter for detailed description of the tasks.

Depository
Every 6 Install new inkjet print cartridge (009-0019525), usually supplied by customer. The ink
months jet print head should always be checked for end-of-shelf-life usage before insertion.
Yearly Replace the ink pad (445-0683162).
Yearly Use an air can and vacuum to remove dust from all areas of the depository.
Yearly Clean all belts and check for wear, if worn module replacement should be scheduled.
Yearly Inspect and clean all sensors.
Yearly Clean any evidence of ink droplets in the depository transport.
Yearly Clean the print head flex cable contacts. If contacts cannot be cleaned or if
contaminated, replacement should be scheduled.
Yearly Check for freedom of movement of anti-fish assemblies.
Yearly Verify PPD transport aligns correctly at fascia.
Post-PM Perform the SOH task saying the ink jet has been replaced. You will be prompted to
test insert an envelope. Verify the operation of the shutter and transport and check print
quality for fully formed and legible characters.

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Dispenser
Every visit Verify customer is loading envelopes in alternating manner.
Yearly Use an air can and vacuum to remove dust from all areas of the envelope dispenser.
Yearly Inspect and clean all sensors.
Yearly Clean belts with a dry cloth (do not clean with a cleaning solution).
Post-PM Verify correct operation of envelope dispenser using diagnostics.
test

FLUIDITI
The Yearly PM checks/tests for Fluiditi require ATM power to be both on and off. Every visit check can
be completed with the system armed however any repairs require the system to be disarmed.

l Power on to disconnect the battery

l Power off to disarm the system
l Power on the run tests
l Power off to arm the system
l Power on to reconnect the battery.

Before completing the yearly checks/tests or any repairs, disconnect the battery and disarm the system as
described in the SAMM Fluiditi ATM Security and Fluiditi Replenishment Security documents.
Every visit Check (and repair if necessary):
Wiring harnesses.
All connectors on alarm and PDS boards to see if cables are seated properly.
Check battery voltage: under normal conditions 8.7 Volt minimum when the ATM is switched on
and minimum 11.2 when switched off. If the voltages are lower than these limits when the ATM
has been operating in normal conditions (i.e no prolonged period without power), the battery
pack should be replaced.
On ICS solutions, check the metal tangs or holding points on the cassette latches are intact.
Yearly Check switching internal to external status LED indicators, shunt switch, door timer.
Yearly Perform the following tests:
Test cassette position
Test ICS servos
Test cassette tamper position
Test battery test penetration mats
Test tilt switches

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MONITORS AND KEYBOARDS

Every visit Check that the customer keyboard is centrally aligned in the aperture and no obvious damage or
leaks are present, this should be checked at installation or repair of a keyboard and on each visit.
Yearly If the face of the LCD or the vandal glass is dirty drop monitor back from the vandal glass and clean
the LCD face and the inside of the vandal glass. Ensure that the dust seal is present and in good
condition.
Post-PM Verify touch-screen calibration accuracy within diagnostics.
test Check that all keys on both the fascia and FDK keyboard assemblies are functioning properly.

PRINTERS
This table summarizes the schedule of P.M. tasks. See Passbook, Receipt, Open Statement or Ticket
printer Preventive Maintenance chapter for detailed description of the tasks.

Every visit Ensure printer slots are free from obstruction, paint, moulding flash, burrs etc.
Every visit Ensure printer transport aligns correctly with fascia.
Every visit Ensure printer PCB covers are fitted and use air can and vacuum to remove dust /
debris from PCB. If dirt cannot be removed, replace printer.
Every visit Ticket printer - use a soft brush to clean paper dust from inside the printer and chassis
area. Use a compressed air cleaner to remove dust from the sensor optics.
Yearly Clean receipt printer thermal print head.
Yearly Use a compressed air cleaner and vacuum to remove dust from all areas of the
printers.
Every 6 Page Turning Passbook - Check that every 6 months the customer cleans the ribbon
months cartridge, platen and magnetic head with cotton swabs and isopropyl alchohol. If it is
obvious this is not being done, perform these actions during the service visit, then
advise the client of the importance of the cleaning operations.
Every 6 Page Turning Passbook - lubricate printing unit support rails, ribbon feed unit gear,
months pressure rollers springs & bearings, magnetic stripe lead screw and shutter shaft.
Every 6 Ticket printer - if printed ticket has streaking, the thermal print head may need to be
months cleaned using a thermal printer cleaning card. A maximum usage of twice annually is
recommended because IPA solvents can damage rubber rollers with more frequent
use. If cleaning the thermal head directly, use an IPA solvent on a non-abrasive lint
free cloth.
Post-PM Check print quality for fully formed and legible characters and that
test receipts/statements are delivered correctly, check knife operation and black dot being
correctly cut. Check for correct operation of paper low switch.
Clear fitness. Clear SOH and ensure that state of health indicates "Terminal Healthy"

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SCALABLE DEPOSIT MODULES

This table summarizes the schedule of P.M. tasks. See SDM or SDM2 Preventive Maintenance chapter
for detailed description of the tasks.

SDM
Every visit Clean all sensors with a soft brush or compressed air can. Clean the plate below the ribbon
cassette. Clean the bill validator lenses.
Every 3 Inspect the transport drive belts for damage, slackness or wandering. Replace at FRU level if
months required.
Post-PM Verify the operation of the shutter and transport, check print quality for fully formed and legible
test characters and ensure camera images are clear.

SDM2
Every visit Clean the speed sensor (TS7) with compressed air can.
Clean the bill validator lenses
Every 3 Clean all sensors with a soft brush or compressed air can.
months Clean the endorser plate below the ribbon cassette.
Clean the separator rollers in the feeder.
Inspect the transport drive belts for damage, slackness or wandering. Replace at FRU level if
required.
Check the support strut and damper mechanism.
Post-PM Verify the operation of the shutter and transport, check print quality for fully formed and legible
test characters and ensure camera images are clear.

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SECURITY ENCLOSURE HEATERS

Terminals that are installed through the wall (TTW) into the outside world, are fitted with a heater in
the security enclosure. This heater is designed to keep the internal temperature of the terminal above
10° Celsius or 50° Fahrenheit.

The terminal room is required to be at or above 10° Celsius, 24 hours a day, 7 days a week, as defined
by the NCR Site Preparation and Requirements.

NCR recommends that an annual check of security enclosure heaters and terminal room heating
systems is performed and reported back to the account support team.

SECURITY ENCLOSURE HEATER TEST

Pre–requisite
A Non–Flammable Freezer Aerosol propellant.

Below is a typical product, a local variant can be acquired to reduce cost.

Product Description Manufacturer Details

Ambersil, Freezer Spray—Fault AMBERSIL

Detection on Electronics Tel: +44 (0) 1278 727200
Fax: +44 (0) 1278 425644
E–mail:sales.uk@crcind.com
Web: www.ambersil.com

Test Frequency and Timing

Perform the security enclosure heater test annually, 2 months prior to the start of normal cold
temperature period.

Security Enclosure Heater Test Procedure

Perform the procedure below during a regular service visit in which the security enclosure door is
required to be opened, typically this would be on a Currency Dispenser service visit:

1. Open the security enclosure door.

2. Retract the currency dispenser module or BNA to gain access to the security enclosure heater,
typically, this is mounted on either the back wall or the floor of the security enclosure.
3. Ensure that the AC Interlock is overridden, ensuring that the heater has mains power applied.
4. Locate the security enclosure heater thermostat, normally close to the heater assembly.
5. Using your hand or fingers, check the airflow above the heater to ensure the heaters are not on.
6. Spray the freezer aerosol onto the thermostat for 10 seconds.
7. Check the airflow above the heater to ensure the heater comes on.

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8. In a few minutes it should get too hot to touch.

9. Record this in the WO remarks as SECURITY ENCLOSURE HEATER TESTED OK.
10. If the heater does not function. Does not come on or gets warm but not hot. Record SECURITY
ENCLOSURE HEATER TESTED FAIL. This action permits the material to be ordered and a future
WO set-up to investigate and correct the issue.

ROOM HEATER TEST

The air surrounding the terminal is required to be at a minimum temperature of 10° Celsius 24 hours a
day, 7 days a week. Assuming the terminal operates for this same period.

Use the remarks below for an existing Work Order to indicate the site conditions to the account team.
These remarks permit the account team to address any room heater issues with the customer.

Room Heat Low

Use this remark to describe installations that set down the room heat to 1° to 3° Celsius in order to
protect against water freezing level. This temperature is not enough to ensure that our products
operate correctly.

Room Heat Timed

Use this remark to describe installations with timed heaters to ensure Branch Staff are warm during
their working hours. This system is good and correct, but the heater switches off at 17:00, and the
temperature drops off during the evening and early morning.

Room Heat Faulty

Use this remark to describe installations where the room heater occasionally fails and the estates
management team is unaware of this.

Room Heat OK
Use this remark to describe a site where the heating system operates at 24 hours a day, seven days a
week with the temperature continuously at or above 10° Celsius.

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USB 2D BARCODE READER (UBAR)

CLEANING
On every service visit clean the viewing window on the outside of the facia with a soft cloth or lens
tissue dampened with water (or a mild detergent - water solution). If a detergent solution is used, rinse
with clean lens tissue dampened with water only.

CAUTION
Do not touch the imager lens. If necessary, only use compressed air to clean the
lens.

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BUNCH NOTE ACCEPTOR (BNA3) PREVENTIVE

MAINTENANCE

INTRODUCTION
All the photo sensors in the BNA should be cleaning at every service call. See the next sections for
detailed instructions.

Tools Needed
Phillips No.2 screwdriver (effective length 150 mm (6 in.) or more).

Cleaning Materials
The only authorized cleaning materials for use on the BNA are:

l Canned air, 10 oz. - Systemedia Stock No. 526487

l Soft thin brush.
l Lint free cloth moistened with soapy water
l Cleaning plate (attached as one of the accessory parts), NCR part number 009-0024481 (set of 10
plates)

CAUTION
Do not use any cleaning fluid on the surfaces of the BNA other than that specified
above.

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Device Overview

Feed/Reject and Main

Transport Units

Bill Validator

Escrow Unit

Garage Unit
Locking Lever

Garage Unit Door Latch Cassette

Important Notice
Access to banknotes must be in compliance with the owning organization’s in-house procedures.

CASSETTE SENSORS
The lcoation of the cassette sensors is shown in the illustration below:

Screwdriver in Left hand Hole Screwdriver in Right Hand Hole

Cleaning Plate Moves Leftward Cleaning Plate Moves Rightward

Screwdriver Applied to Left Hand Hole Screwdriver Applied to Right Hand Hole

CAUTION
Only use a stable working surface to work on the removed cassette. Handle the
cassette very carefully because it includes electronic parts. Only use the provided
cleaning plate to clean the photo sensors.

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1. Make sure the locking lever is in the vertical position. Pull the green latch forwards to release
the garage unit then lower the door.

Locking Lever

Garage Door Latch

Garage Door

2. Use the handle to carefully pull the cassette out of the garage unit until the top handle is in
view.

3. With the other hand grasp the handle and lift the cassette clear of the cash acceptor.

WARNING
Take care when handling the cassette because it can be heavy.

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4. Remove any banknotes present in the cassette in compliance with the owning organization’s in-
house procedures.

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5. Place the cassette with its doors facing upward and open the capture area door.

6. Insert a Phillips screwdriver into the hole on the side where the target sensor exists, and gently
push the link as far as it will go.
Note: Do not use a flat blade screwdriver.

Screwdriver

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7. Place the cassette with its inlet facing upward and insert the cleaning plate into the cassette.

8. Push the cleaning plate into the cassette with both hands.

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9. Pull out the cleaning plate.

10. Repeat steps 8 and 9 twice.

11. Insert a Phillips screwdriver into the hole on the remaining side, and gently push the link as
far as it will go.
12. Repeat steps 8 and 9 twice
13. Replace the banknotes that were removed from the cassette, in compliance with the owning
organization’s in-house procedures.
14. Replace the cassette and check the operation of the BNA.

FEED/REJECT AND MAIN TRANSPORT SENSORS

The location of the four photos ens or sets to be cleaned are shown in the illustration below:

Feed/Reject Unit

Escrow Unit

Bill Validator
Main Transport Unit

The four sets of sensors to be cleaned are highlighted thus:

Clean photo sensors using compressed air or a soft thin brush or cotton-bud.

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Photo Sensors in Escrow Unit

To remove the escrow unit see details in the chapter ‘Bunch Note Acceptor (UD700)’ 'Bunch Note
Acceptor (UD700)' in Section 11 of this manual.

CAUTION
Take care not to damage escrow tapes.
The location of the photos ens or sets to be cleaned are shown in the illustrations below:

Access to
Photosensors

Access to
Photosensors

Clean photo sensors using compressed air or a soft thin brush or cotton bud.

Photo Sensors in Bill Validator

Do not remove the bill validator unit from the BNA module to clean the photo sensors. Release the two
green latches that allow a spring to open the BV unit.

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Note: The illustrations below show the BV unit removed from the BNA so that the photos ens or sets
can be clearly seen. As stated above, removal is not necessary for cleaning purposes.

2 Green Latches

Clean photo sensors using compressed air or a soft thin brush or cotton bud.

Note: Engrained grime can be removed using cloth moistened with soapy water.

Note: No lubrication is required on the UD700.

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CARD READERS PREVENTIVE MAINTENANCE

INTRODUCTION
The card readers should be inspected and cleaned at every visit. The motorised card reader shutter
mechanism and transport alignment should also be checked.

See the following sections for detailed procedures.

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CASH ACCEPTOR & RECYCLER PREVENTIVE

MAINTENANCE

CLEANING TOOLS & MATERIALS

The preventive maintenance for the Cash Acceptor and Recycler involves the cleaning of sensors, belts
and rollers. The cleaning tools and materials required are listed below:

l Clean lint-free cloth

l Blower or soft brush
l Spatula or scraper (made of plastic, rubber or wood

PRE-ACCEPTOR
Sensor Cleaning
Use water and a lint-free cloth to wipe clean the surfaces of the sensors.

1. There are four Shutter Trigger Sensors (PS1S, PS2S, PS3S, PS4S) in the front entry slot of the Pre-
Acceptor. Clean the upper and lower surfaces of each sensor.

2. Clean the upper surface of the Clamp Trigger Sensor (PTCS).

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3. Lift the clamp and clean the lower surface of the PTCS sensor.

4. Clean the upper and lower surfaces of the Accept-Stopper Sensor (PASS).

5. Clean the upper and lower surfaces of the Dispense-Stopper Sensor (PDSS).

Belt Cleaning
There are fourteen timing belts to clean in the entrance to the Pre-Acceptor.

Use water and a lint-free cloth to wipe clean the whole surface of the belts. The belts can be moved by
rotating the green knob shown below.

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SEPARATOR STACK AREA

Pull up the front of the Pre-Acceptor unit using the green handle on the right-hand side until the stay
bar locks the unit in the raised position.

Roller Cleaning
There are ten rollers to clean in the Separator Stack Area.

Note: To prevent damage to the plastic levers, press the area indicated below while cleaning the rollers.

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Use water and a lint-free cloth to wipe clean the whole surface of the rollers. The rollers can be rotated
by using the green knob shown below.

Rollers

Rubber Feed Rollers

Rubber Pick Rollers

SEPARATOR TRANSPORT
Belt Cleaning
There are six flat belts to clean in the Separator Transport.

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1. Use water and a lint-free cloth to wipe clean the whole surface of the belts. The belts can be
moved by rotating the green knob shown below.

Three Upper Belts

Three Lower Belts

2. Make sure that the belts are correctly aligned on the pulleys.

PRE-BV TRANSPORT
Hold the plastic sheet with one hand and remove the two screws from the cover at the front of Pre-BV
Transport. Take care not to crush the plastic sheet.

Belt Cleaning
There are three flat belts to clean in the Pre-BV Transport entrance path.

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1. Use water and a lint-free cloth to wipe clean the whole surface of the belts. The belts can be
moved by rotating the green knob shown below.

Flat Belts

2. Make sure that the belts are correctly aligned on the pulleys.

Roller Cleaning
There are six rollers to clean in the Pre-BV Transport.

1. Use water and a lint-free cloth to wipe clean the whole surface of the rollers shown below.

Rubber Rollers

Rollers

2. Close the Pre-BV Transport cover and refit the two latch locking screws

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BILL VALIDATOR (BV)

Bill Validator(BV)

Upper Unit

Lower Unit

Remove the Bill Validator (BV) unit from the Cash Acceptor and Recycler.

Refer to the Cash Acceptor and Recycler chapter in the Deposit section of this manual for removal and
refitting instructions.

Sensor Cleaning
1. Use water and a lint-free cloth to wipe clean all sensor surfaces shown below.

Sensor D
Upper Unit

Lower Unit

Sensor B

Sensor A

Sensor D

Sensor C

2. Visually check that the sensor surfaces are clean.

3. Use water and a lint-free cloth to wipe clean the sensor surfaces shown below.

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4. Visually check that the sensor surfaces are clean.

Guide Cleaning
1. Use water and a lint-free cloth to wipe clean the upper and lower Transportation Guide
surfaces.

2. Visually check that the guide surfaces are clean.

Roller and Belt Cleaning

1. Use water and a lint-free cloth to wipe clean the whole surface and surrounding area of the
rollers shown below. The rollers can be rotated by moving ‘Belt A’ in the direction shown.

Rollers

Belt A

2. A spatula may be used to clean the rollers shown above. If this is required, take care not to
damage the surface of the rollers.

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3. Use water and a lint-free cloth to wipe clean the whole surface and surrounding area of the
rollers and belts shown below. The rollers and belts can be rotated by moving ‘Belt A’ in the
direction shown.

Belt A

4. Use water and a lint-free cloth to wipe clean the whole surface and surrounding area of the
rollers shown below while turning the rollers by hand.

5. Visually check that the rollers are clean.

6. Use water and a lint-free cloth to wipe clean the whole surface of the rubber belts shown below
while moving the belts by hand.

7. Visually check that the rollers and belts are clean.

Refit the Bill Validator (BV) unit into the Cash Acceptor and Recycler.

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Calibration
After cleaning, the BV must be re-calibrated.

Note: Modules using note templates ending in 24 or less do not support re-calibration; if after cleaning
the reject rate is still too high, the BV should be replaced. To identify the template version, use System
Application (Main menu > Configuration > Display Software Details) to determine the software version
the GBNA/GBRU is using (for example pcGBRUEU 01.14.00) then contact your local template manager.

1. Enter Diagnostics and select the “Check BV Calibration” option.

2. Enter the test note (009-0020816) when prompted, making sure that the side with the NCR part
number is facing upwards.
3. The test will report either “Successfully completed BV calibration” in which case no further
action is required, or M-data message 254F “Re-enter BV test note”.
4. Continue with the calibration by entering the test note a minimum of nine more times, making
sure it is inserted in the same orientation each time.

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5. On the eighth re-insertion, the following screen (M-data 254E) will be displayed. Run the test
one more time and then the message “Successfully completed BV calibration” will be displayed.

Other error messages which may be displayed during calibration:

Code Meaning

254F Re-enter BV test note

254E Finished calibration operation, re-enter BV test note one more time
250F Calibration failed, retry and replace BV if error re-occurs
250A BV test note error, use new test note and continue calibration
2548 BV test note soiled, used new test note and continue calibration
Other Entered media is not BV test note or BV malfunction

POST-BV TRANSPORT
Belt Cleaning
There are six flat belts to clean in the Post-BV Transport.

Use water and a lint-free cloth to wipe clean the whole surface of the belts. The belts can be moved by
rotating the green knob shown.

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ESCROW
Sensor Cleaning
1. Use a cloth or cotton swab and wipe clean all eight surfaces of the ERRS and ERLS sensors.

ERLS
ERRS

2. Use a cloth or cotton swab and wipe clean all eight surfaces of the EDRS and EDLS sensors
shown below.

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3. Use a cloth or cotton swab and wipe clean both surfaces of the EECS sensor.

EECS Sensor

Belt Cleaning
There are six flat belts to clean in the Escrow

1. Use water and a lint-free cloth to wipe clean the whole surface of the belts. The belts can be
moved by rotating the green knob shown below.

2. Make sure that the belts are correctly aligned on the pulleys.

Roller Cleaning
Use water and a lint-free cloth to wipe clean the whole surface of the ten rollers. The rollers can be
rotated by using the green knob shown below.

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REJECT TRANSPORT
Belt Cleaning
1. Use water and a lint-free cloth to wipe clean the whole surface of the six belts. The belts can be
moved by rotating the green knob shown below.

2. Make sure that the belts are correctly aligned on the pulleys.

REMOVABLE REJECT BIN

Sensor Cleaning
Use a cloth or cotton swab and wipe clean all sensor surfaces shown above.

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UEFS sensors

UERS sensors

UECS sensors

Belt Cleaning
1. Use water and a lint-free cloth to wipe clean the whole surface of the nine belts. The belts can
be moved by rotating the green knob shown below.

2. Make sure that the belts are correctly aligned on the pulleys.

FIXED REJECT BIN

Sensor Cleaning
Use a cloth or cotton swab and wipe clean all sensor surfaces shown below.

UEFS Sensors

UERS Sensors

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Belt Cleaning
1. Use water and a lint-free cloth to wipe clean the whole surface of the six belts. The belts can be
moved by rotating the green knob shown below.

2. Make sure that the belts are correctly aligned on the pulleys.

CASSETTE TRANSPORT
Belt Cleaning
1. Use water and a lint-free cloth to wipe clean the whole surface of the three belts. The belts can
be moved by rotating the green knob shown below.

2. Make sure that the belts are correctly aligned on the pulleys.

Roller Cleaning
Use water and a lint-free cloth to wipe clean the whole surface of the four rollers. The rollers can be
rotated by using the green knob shown below.

LOWER TRANSPORT
Belt Cleaning
There are fifteen belts to clean in the Lower Transport, nine in the front cover and six in the rear cover.

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Use water and a lint-free cloth to wipe clean the whole surface of the belts.

Front Cover above Rear Cover above

Cassettes 3 / 4 Cassettes 1 / 2

Roller Cleaning
There are eight rollers to clean in the Lower Transport, four below the front cover and four below the
rear cover. Use water and a lint-free cloth to wipe clean the whole surface of the rollers. The rollers can
be rotated by using the gear wheel shown below.

Above Cassettes 3 / 4

Above Cassettes 1 / 2

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CASSETTES
Exterior Cleaning
Using a lint-free cloth dampened with isopropyl alcohol or soap and water. Do not use any other
cleaning agents or abrasives.

Remove any dust, stubborn marks or grease.

Roller Cleaning
Recycle Cassette
There are eleven rollers to clean in each Recycle Cassette.

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Use water and a lint-free cloth to wipe clean the whole surface of the rollers.

Recycle Cassette Inside Cassette

(Light Grey)

Deposit Cassette
There are eight rollers to clean in each Recycle Cassette.

Use water and a lint-free cloth to wipe clean the whole surface of the rollers.

Deposit Cassette Inside Cassette

(Blue)

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COIN DISPENSER PREVENTIVE MAINTENANCE

CLEANING
Cleaning with mild detergent on a damp cloth should be carried out at least every 3 months.

Perform the following tasks yearly:

l Inspect the hopper bins and rotor for wear and damage
l Clean all sensors during yearly inspection using compressed air can. Place the air nozzle in the
opening of the hopper base where the coin ejection sensor is located. Spray for several seconds,
then move the coin ejection mechanism to the open position and spray again for several seconds.

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OPEN STATEMENT PRINTER

MEDIA DELIVERY ASSEMBLY

There is very little maintenance required for the Media Delivery Assembly as there are no parts to
lubricate. Perform the following tasks as needed:

l Clean the sensors.

l Clean the paper path.

Cleaning
Cleaning should be carried out during maintenance or when repairing the printer.

l Do not touch or damage the print surface of the thermal print head unit.
l Do not use a solvent such as thinner.

When cleaning use a brush or blower brush (as used to clean camera lenses) to clean away paper dust.

Transport
Clean paper dust from the paper path and from the upper and lower components of the transport
sensors.

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S2 CURRENCY DISPENSER

SUMMARY CHECKLIST
Perform the following at each service call, see detailed descriptions below:

Inspect the pick module for wear or damage to:

- Pick cups and pick arm assembly
- Vacuum hoses and T-connections
- Air filter
- Gears and belts
- Sensors
Check pick to pick timing between pick modules.
Inspect the SNT for wear/accumulation of dirt on sensors, belts and rollers.
Inspect the carriage for wear/accumulation of dirt on sensors, belts and rollers.
Inspect cassettes and check how well cash is loaded.
Perform diagnostics to verify correct operation.

In addition, perform the following checks annually:

Check suction cups and replace if necessary.

Check that the pick modules are correctly timed.
If you need to re‐time the dispenser, check timing several times to be sure no teeth are missing on
any gears and timing stays true. Worn or damaged gears may require a pick module
replacement.
Check the SNT Flicker Pads and SNT Note Deflector for damage or wear.
Disconnect the vacuum tube from just below the air filter to prevent dust from dropping down
into the tubing and replace the filter. If some dust does drop down into the tubing it must be
cleaned out.
Check the HETS rollers for debris build-up and clean if necessary.
Check purge bin micro switch for damage.
Check the smooth insertion of cassettes and purge bins and that latches engage easily.
Check the nose and carriage metalwork is not damaged or bent.
Check harnesses and parts that may contact the safe for damage.
Look at tallies, SOH and enhanced diagnostics telemetry to see if any FRUs are out of spec.
Run appropriate diagnostics for actions performed.

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Check BAM edge register slides freely and BAM rack slides without interference.
Check carriage umbilical for wear or damage.
Clean scanner in serial note read transport using compressed air or a soft thin brush or cotton
bud. A build-up of dirt can be removed using a lint free cloth moistened with soapy water or with
an alcohol free wipe. Cleaning should be more frequent in units with high note volume or which
are installed in dusty locations.

Cleaning Materials
The following cleaning materials are the only authorized materials for use on the S2 Currency Dispenser:

l Canned air (10 oz. NCR stock number 526487), or a soft brush.
l Damp, lint-free cloth.

Only use these approved cleaning methods as use of other cleaners could damage the module. Cleaners
containing alcohol or other solvents and degreaser (such as Fedron) can damage the plastics used in the
sensor lenses and in the belts. This results in clouding of the sensor covers and prisms, and also
degrades the belts causing them to become sticky.

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SECURITY ENCLOSURE

GENERAL CHECKS
l Check the security enclosure interlock switch function by closing the security enclosure door and
running a motor test in diagnostics. Pull the security enclosure door handle firmly while the motor
is running
l If applicable, lubricate door hinges.

DOOR HINGE LUBRICATION

Lubricate the security enclosure door hinges with lubricant C, or a similar Special Purpose Grease, at
each (annual) preventive maintenance call.

Proceed as follows:

1. Open the security enclosure door.

2. Raise the door to the full height of the adjustment screw located in the hinge block. Care must
be taken when raising the door as damaged pins could fracture during this process.
3. Clean the hinge pins. All corrosion or old lubricant should be removed from the pins.
4. Apply a small amount of grease to the hinges and wipe off the excess. Raise and lower the door
on the Allen screw to spread the lubricant over the surface of the hinge pin.

Realign the door to the security enclosure body. Make sure that there is an equal gap between the door
and the body at both the top and bottom of the door.

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USB RECEIPT PRINTER

Perform the following tasks as necessary:

l Clean transport sensors

l Clean thermal print head

TRANSPORT SENSORS
Clean the two pairs of transport sensors using compressed air to remove dust from the surface of each
sensor.

CAUTION
Sensors should not be removed from chassis for cleaning. If for any reason
sensors needs to be removed, they must be re-calibrated.

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THERMAL PRINT HEAD

Clean the print head by wiping the black strip five times with a cleaning pen.

Description Part Number

Thermal Head Cleaner (box of 10) 497-0472684

When the printer is loaded with stamp sheets or other adhesive media, the thermal print head should
be cleaned on a regular basis as the adhesive may cause a build up of dust on the head.

CAUTION
Do not clean the print head or any other area inside the printer with detergent or
alcohol as this may damage the print head and electronics.

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3. DIAGNOSTICS

Diagnostics Overview 58

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DIAGNOSTICS OVERVIEW

INTRODUCTION
This chapter provides an overview of the diagnostic aids available on terminals running APTRA XFS
software.
For terminals running APTRA Base software, refer to the APTRA Base User Guide (B006-7071) for ATM
diagnostics.

System Application is the main route for fault finding and diagnosis.
Details of device self tests can be found in the device chapters of this manual.
For status code translation (MStatus & MData) refer to the Self-Service Financial Terminals Diagnostic
Status Code Book (B006-6273) or the Status Code Translator at www.sct.ncr.com.

System Application provides other functions, such as pro-active device servicing and configuration of
the terminal and devices, which are described in detail in NCR Self Service Support, System Application
User Guide (B006-6167).

This overview chapter covers the following areas of diagnostics:

l System Application
l Level 0 Diagnostics
l Test Tools, including Bootable System Application

SYSTEM APPLICATION
The APTRA XFS System Application provides access to the functions required to carry out runtime
configuration, diagnostics and maintenance.

Entering System Application

Access to diagnostic routines is only offered if a valid NCR USB Service Key is inserted when System
Application (Sys App) is started.

To enter diagnostics, proceed as follows:

1. Insert your NCR USB Service Key in the PC module.

2. From the Supervisor menu, select Diagnostics (or the owning organisation’s equivalent).
3. Follow the on-screen prompts and enter your 6-digit PIN.

The system application main menu will appear as shown below.

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The following items are available from the Main Menu:

l Device Diagnostics
l Device Self Tests
l Logs
l Tallies
l Device Status List
l Device Servicing
l Fatal Error History
l Self-Service Configuration

On entering System Application, an entry is made in the device logs under the pseudo device named
'SYSTEM APPLICATION'. System date and times for these entries are logged and severity is always 1.

M-Status Description
1 System Application started, no USB Service key.
2 System Application started, USB Service Key present.
3 System Application exited.
4 System Application shutdown.
5 System Application diagnostics entry.
6 System Application diagnostics exit.
7 System Application Device Menu entry.
8 System Application Device Menu exit.

The M-Data for key entry/exit is the serial number of the USB service key, and is only populated for M-
Status values of 2, 5 and 7.

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USB Service Key

Access to the various areas of System Application is determined by the level of permission on the
individual’s Service Key. For example a key could allow access to Diagnostics and Self Tests only or could
allow access to all areas of Sys App, except the ability to validate the replacement of certain spare parts.

The functions to which a key does not provide access, will either not appear on the System Application
menus, or will appear but be unavailable.

If System Application is started without a USB key, or three unsuccessful attempts at entering a key PIN
have been made, the main menu screen will appear as shown below: with certain options not available
and the option ‘Maintenance’ in place of ‘Device Diagnostics’.

The following items are available from the Main Menu:

l Maintenance
l Device Self Tests
l Device Status List
l Device Servicing
l Self-Service Configuration

Functions on System Application Main Menu

The following functions on the System Application main menu are accessed through FDKs or areas on
the touchscreen.

Transfer Interface
'Transfer Interface' transfers the System Application interface between the operator panel and the front
interface on a rear access terminal.

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After the transfer option has been selected at the rear, press any key at the front interface, then at the
prompt enter the password 2468 and press OK. This is to ensure that only authorised users can access
the System Application from the front interface. A password is not required to transfer from the front to
the rear interface.

Save All
'Save All' saves the Windows application, system and security Event Logs to a removable memory
device. A prompt will be displayed if more than one storage device is needed to store this information.

Shutdown
'Shutdown' initiates the Windows operating system shutdown process. Once the system has written
unsaved data to the disk, a message appears indicating shutdown is complete. The terminal can then be
powered off.

If the user does not have the access rights to perform an operating system shutdown then a prompt will
be displayed indicating this and the Sys App main menu is re-displayed.

Exit
'Exit' terminates System Application and returns control to the software that was running when Sys App
was started.

Maintenance
The Maintenance menu gives access to UEPP2 details, such as firmware version, and the card reader
cleaning tests.

Device Diagnostics
The Device Diagnostics menu provides access to all device diagnostic test functions via the menu shown
below. When this option is selected, an information log entry is made to record the fact that diagnostics
has been accessed.

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Select the touchscreen area or numeric key for a device to access its diagnostic tests. See the
appropriate device chapter in this manual for details of the tests possible for each device.

Control Menu
The Control Menu can be accessed from the Device Diagnostics menu or from the individual device tests
menus. It permits you to view or modify the current control settings. The following settings are
provided:

Control Description Possible Default

Option Values
Halt On Determines whether or not a test continues regardless of any error Enabled / Disabled
Error returned from any action (loop mode or run-to-run only) Disabled
Delay Test Delays each test for a duration defined by the operator when run in 0 - 99 0
Time(s) loop or run-torun mode (the individual device tests are run seconds
sequentially as one test).
Update Used to enable/disable log and tally updating during the operation Enabled / Enabled
Logs and of diagnostic tests. Disabled
Tallies

Hardware Information and Recovery

Items in the 'Hardware Information and Recovery' menu are shown below.

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The following items are available from the Hardware Information and Recovery menu:

l Replace Device (Power Devices Down)

l Reset Device (Cycle Power)
l USB Viewer
l Device Manager

Replace Device (Power Devices Down)

The 'Replace Device (Power Devices Down)' option allows all devices to be powered down except the PC
core, so that a device can be replaced without re-booting the whole terminal. After selecting this
option, you will be prompted to confirm you wish to power down all devices, and you can then do so
either by:

l using the CE service switch (located behind a cover beside the main on/off switch) . A narrow
probe, such as the shaft of a screwdriver, is required to access the button.
l or if the unit has a 'soft' CE switch simply follow the on-screen instructions and re-insert the USB
key to power back up.

On powering the devices back on, a result screen will display which devices are still present from before
the power down, and which devices have been added.

Replacing one of the following devices will trigger a status of 'Device not authorised' on the device
status list:

l USB EPP2
l USB PPD
l USB IMCRW
l USB Smart Dip Card Reader
l USB Cash Dispenser
l USB GBRU

The ‘Device not authorised’ status can be cleared from the list as usual provided a USB Service Key with
Parts Replacement permission is present in the PC core.

Reset Device (Cycle Power)

The 'Reset Device (Cycle Power)' option powers down all devices except the PC core, and then
immediately restores power, effectively resetting all devices. When the devices are powered back on, a
results screen displays which devices are still present from before the power down, and which devices
have been recovered by the reset.

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USB Viewer
The 'USB Viewer' option lists all devices with functioning USB connections, and to which port they are
attached on which hub.

Selecting a device from the list displays the detail of the connection, allowing the USB cable to be
identified and the connection to be traced from device to hub(s) to core. This option provides an initial
check whether or not the system is ‘seeing’ a device. Physical removal and replacement of a USB
connector will be reflected in USB Viewer almost immediately.

Device Manager
'Device Manager' is similar to the Microsoft Windows Device Manager, this option allows the user to
view the status of the PC devices attached to the system, such as modems, comms ports and networks
cards.

Troubleshooting Example
A device is reporting a loss of USB communications:

1. Check the USB connections at the device, the hub and the pc core. Re-connect the cables if they
are disconnected. If they are connected correctly, go to the next step.

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2. Use USB Viewer to determine if the terminal is ‘seeing’ the device, now that the cables have
been checked. If not, proceed to next step. If the terminal has found the device but the fault is
still being reported, go to the next step.
3. Use Reset Device to attempt to recover the device driver. If this does not work, go to the next
step.
4. Use Replace Device to power off all devices without re-booting the pc core. Replace the faulty
FRU (field replaceable unit) on the device.

Device Self Tests

This option from the Sys App main menu provides access to device self tests which can be run to check
whether or not a device is operational, or to diagnose the cause of a fault.

Use either the touchscreen or keypad to select one or more test, or choose the ‘Select All’ option. Tests
can be de-selected by pressing the touchscreen area or numeric key again. Then select ‘Run Test(s)’ to
run the chosen test(s).

The self tests are run in the order in which they appear on the Device Self Tests menu. During some self
tests, prompts may be displayed requesting that an action is performed. If these actions are not
performed the test may not be completed successfully.

After the tests have been run, a screen will display the results, showing which tests failed, passed or
were incomplete.

Logs
The following items are available from the Logs menu:

l Event Logs
l Save Windows Info
l Custom Logs

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Event Logs
The following items are available from the Event Logs menu:

l Software Event Logs

l Device Event Logs
l Communications Event Logs

Software Event Logs

Choosing the option ‘Filter’, allows you to display only the events for a particular device or reason code,
as appropriate.

A summary screen is displayed, listing all events in the selected log. From this screen, detailed
information can be displayed by selecting an event in the log, or the whole log can be saved to a
removable memory device.

The software events include:

l Sequence Number and Date/Time

l Source File Name
l Line Number
l Physical Process Name
l Logical Process Name
l Logical Thread Name
l String Data

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Device Event Logs

The device events include:

l Sequence Number and Date/Time

l Service Name
l Device Name
l M_Status
l M_data
l T_code.

Note: System Application is identified in Device Event Logs as a device.

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Communications Event Logs

The communications events include:

l Sequence Number and Date/Time

l Service Name
l Severity
l M_Status.

Save Windows Info.

Requires a USB memory stick.

Custom Logs
An example of the Custom Logs Menu is shown below.

Save To Disk
Custom logs cannot be viewed on the ATM.
If requested by Level 2 Support (or higher), custom logs can be saved to a USB memory stick (>2GB) and
sent for detailed analysis.

To save custom logs, do the following:

1. Insert a USB memory stick into an available USB port.

2. Select the required file(s) or use the 'Select All' option.
3. Select 'Save To Disk'.
4. Save the selected file(s) to the memory stick.
5. Transfer the file(s) to a PC.
6. Send the file(s) using the NCR File Transfer system (https://filetransfer.ncr.com) or as directed
by the requester.

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Tallies
The following items are available from the Tallies menu:

l Service Tallies
l Save Module Life Counts
l Transaction Counters
l Save Timestamped Tallies
l Device Performance

Service Tallies
The Service Tallies displays a list of devices that have service tallies and the ability to clear all tallies or
save all tallies to a removable memory device.

Selecting a device will display the service tallies list for that device.

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Save Module Life Counts

The Save Module Life Counts option saves the following module variable types to a USB memory stick:

l Tallies with no thresholds

l Life counts with single thresholds
l Life counts with double thresholds

For each module variable, a record containing the following information is saved:

l Device Name
l Module Name
l Variable Name
l Variable Value
l Threshold 1 Value (only if variable has single or double thresholds)
l Threshold 2 Value (only if variable has a double threshold)

Transaction Counters
The transactions on certain devices (dispensers, depositories, printers) are logged every hour. These
counters can either be viewed or saved to removable memory device via this menu option, providing
data for analysis by second level support, e.g. tracking transaction trends and service level agreements.

The information displayed includes:

l Device name and id number

l Instance - how many of this device have been installed
l Module - module name
l Variable - what is being counted
l Current Device Value - transaction count for this instance of the device
l Number of Previous Devices
l Previous Devices Value - total number of transactions counted for all previous instances of the
device

Save Timestamped Tallies

Timestamped tallies are module life counts.

If requested by Level 2 Support (or higher), timestamped tallies can be saved to a USB memory stick and
sent for detailed analysis.

To save timestamped tallies, do the following:

1. Insert a USB memory stick into an available USB port.

2. Select the required file(s) or use the 'Select All' option.
3. Select 'Save To Disk'.
4. Save the selected file(s) to the memory stick.
5. Transfer the file(s) to a PC.
6. Send the file(s) using the NCR File Transfer system (https://filetransfer.ncr.com) or as directed
by the requester.

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Device Performance
Depending of the ATM configuration, the following items can be listed in the Device Performance menu:

l USB Media Dispenser

l USB Scalable Deposit Module 2
l USB BRM Standard Pocket
l USB Miscellaneous Interface

After selecting a device, a list of Key Performance Indicators (KPIs) for that device are displayed.
.Selecting a KPI will display a graph of either ratios or percentages to help in identifying possible
performance problems, changes and trends, or to show that there are no chronic performance issues
with that device. Ratio KPIs are shown in a dual line graph, typically plotting a cumulative error count
against a transaction count and percentage KPIs are a single line graph.

The time span for the graph can be changed using three function buttons; 'Previous 14 days', 'Previous 6
weeks' or 'Previous 6 months'.

Refer to the device chapters for details.

Device Status List

This function displays a list of all device states that require attention. The list is colour coded:

l Red = Attention required now or soon

l Yellow = Health Analysis Recommendation
l Green = Action has been taken but not yet cleared by the platform.

Selecting a device state will enable that state to be marked as 'Done' and change its colour to green.

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The following information is provided for each device state:

l Device Name - the name of the device that requires attention.

l Description - a short description of the problem.
l Attention - whether the state requires attention 'now' or will require attention 'soon'.
l User category - this specifies what type of user is able to deal with the state, a Customer Engineer
or an Operator. (A user category of 'CE may be required' indicates that an operator can attempt to
deal with the state and if the operator fails to clear it a CE should be called).
l Self Clearing - whether the device state is self-clearing or not. A self-clearing device state is
automatically removed from the list when the user takes the required action. For a non-
selfclearing device state the user must indicate to System Application that action has been taken,
by clearing the state.
l Status ID - the unique status id identifies the status at a system level and can be useful when
reporting and tracking faults.

Fault History
The 'Fault History' option will display a list of all the faults that have occurred.

Selecting the 'Filter' option will enable you to filter the fault history by device name.

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Clearing a Device State

The user can choose to clear individual device states or to clear all the states at once. A device state
should only be cleared after the user has performed the actions required to clear the device state.

Clearing an Individual State

1. Select the device state to be cleared.
2. If the selected device state can be cleared by more than one action, a screen will be displayed
for the user to indicate which action has been performed to clear the state.
3. If clearing a device state affects a device’s life counts then a prompt is displayed asking the user
to confirm that the action has been performed.
4. The device self test is run to check that the device is operational.
5. Select the ‘Previous’ FDK to return to the Device Status List screen.

Clear All
The Clear All option should only be used if all of the reported device states have been dealt with.

1. Select the ‘Clear All’ FDK.

2. The device self tests are now run to check that the devices are operational.
3. Select the ‘Previous’ FDK to return to the Device Status List screen.

Device Servicing
This menu option should be used to report that a device servicing action (for example replacing the cash
handler suction cups) has been performed when the Device Status List is not reporting that the action is
required.

The user should only select an action on the menu after they have actually performed that servicing
action. Selecting an action will run a self test on the device, to check that the action has been
successfully performed and that the device is operational.

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Fatal Error History

This menu option displays a list of devices that provide fatal error history information.

Selecting a device will display a list of M-Status codes reported following a fatal error condition for that
device. The code translation and weekly totals for the previous five weeks will also be displayed.

Selecting the M-Status item will display a list of M-Data sets and their weekly totals for the previous five
weeks.

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Selecting an M-Data item will display the M-Data codes in that set. This can be used if the previous
menu does not have enough space the show all the codes.

Self-Service Configuration
The Self-Service Configuration Menu provides a set of options that are used to configure the terminal or
display configuration information.

The following items are available from the Self-Service Configuration Menu:

l Display Hardware Details

l Display Software Details
l Set Device Configuration
l Set Date and Time
l Set Active Language
l Set Active Printer
l Set ATM Properties.

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Display Hardware Details

Select the Display Hardware Details option to display the hardware configuration.
This information includes:

l Product Class
l Serial Number
l A list of all the fitted devices fitted.

This information can be saved to a removable memory device.

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Display Software Details

Select the Display Software Details option to display the software configuration. This information
includes:

1. The Operating System name, version and build numbers.

2. The Self Service software name, version and build numbers.

This information can be saved to a removable memory device.

Set Device Configuration

Select the Set Device Configuration option to configure devices. A list of devices which can be
configured is displayed. See NCR publication NCR Self Service Support, System Application User Guide,
B006-6167 for details of the configuration of devices.

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The following devices have only a basic configuration parameter:

l Alarms
l Remote Relay
l Remote Status Indicator
l Proximity Detector
l Advert light
l Fascia Light.

These basic configuration parameters can be toggled between PRESENT and NOT PRESENT for each
device. Setting the parameter to NOT PRESENT will 'hide' the presence of a device from any software
which requests details of the devices fitted to the terminal. Setting the parameter to PRESENT will allow
any software which requests details of the devices to be made aware that this device is present.
Changes to the parameters for any of the devices require the terminal to be reset before the changes
take effect.

The following further options are available under Set Device Configuration:

Hardware Information and Recovery

'Hardware Information and Recovery' displays the following menu choices:

l Firmware Version - displays device firmware versions

l Device Recovery Wait Time - allows the user to configure how long Sys App waits for devices to be
seen after power is either cycled or switched off and on, using Reset Devices or Replace Device
from Hardware Information Recovery option under the Device Diagnostics menu. Default value is
90 seconds.
l PC Information - allows the user to perform PC troubleshooting by displaying PC hardware and
network information, such as details of bios, core, operating system, disk drive, disk space
remaining, communication ports.
l GBRU Power Off - allows the user to specify whether or not the GBRU power supply is included in
the 24V power down or reset functions in the Hardware Information and Recovery option under
the Diagnostics menu. This option is only displayed if a GBRU is configured in the terminal.

General Device Configuration

'General Device Configuration' allows device start-up error logging to be enabled or disabled. Disabling
logging reduces the number of unnecessary event log entries, however, temporarily enabling device
start-up error logging can be useful, for example to debug a start-up error.

Set Date and Time

Modifies the settings of the operating system date and time. The date format is DDMMYYYY and the
time format is HHMMSS.

If the user does not have Windows access rights to change the operating system date and time, then a
prompt will be displayed indicating this and the user will be returned to the Self-Service Configuration
menu.

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Set Active Language

All terminals are supplied with at least one language, used by the System Application for all text which it
displays and saves to a removable memory device. Select the Set Active Language option to view or
modify the language used.

Set Active Printer

The selected printer will be used to print data if a screen displays the 'Print' function.

Set ATM Properties

The following properties are displayed:

l Product Class
l Manufacturing Plant Code
l Serial Number
l Tracer Number
l Geographic Address
l Location of Operator Panel

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LEVEL 0 DIAGNOSTICS
The Level 0 Diagnostics are contained in EPROM/ROM on most of the devices. The tests are grouped
into three types as follows:

l Power-up diagnostics
l Switch selectable diagnostics
l Extended diagnostics.

The diagnostics tests for each device are detailed in the relevant device chapter in this manual.

Power-up Diagnostics
The central processing unit has diagnostic routines stored in an area of on-board ROM. These tests run
at power-up or reset and any errors found are indicated by beeper tones on the speaker, messages on
the monitor screen, and hexadecimal codes on a bank of LEDs. The diagnostics are completed before
loading the operating system and there is no way of changing the order of the tests or of selecting
individual tests.

Power-up diagnostics are found on:

l Processor boards
l PC Communications Module
l Dispenser Control Board
l Depository Control Board.

The tests operate in four phases:

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Initial Processor Diagnostics

Initial processor diagnostics make basic checks on the timers, the system I/O port, ROM and RAM
memory, the bus logic, DMA, Interrupt Controller and Peripheral Interface ICs to verify that the board is
functioning properly.

System Test And Initialization

After the initial diagnostics, the routines determine what system hardware is installed and test and
initialize that hardware. Progress is shown by test messages.

System Configuration Verification

When initialization is complete, the routines compare actual hardware found with the definition of
expected hardware held in battery-protected CMOS memory. If these agree then the level 0 phase is
complete. If they differ, an error message is displayed and the SETUP message is given.

Extended ROM BIOS Diagnostics

Checks each of the boards present within the PC core to ensure that it is functional.

Switch Selectable Diagnostics

Switch selectable diagnostics can be accessed by operating a switch. This type of test is found on the
printers.

Extended Diagnostics
Extended diagnostics can be selected to run individually and the mode of operation can also be selected
by switches.

Some electronics boards are provided with an extended diagnostics test facility. ROM resident
diagnostic routines can be accessed by setting on-board switches to select individual tests. Test results
are given in hexadecimal codes displayed on LEDs on the boards.

TEST TOOLS
The following tools are required for diagnostic testing:

l NCR USB Service Key - Product ID G531-1004-0000

l Bootable System Application - Product ID G531-1050-0000
l Card reader test cards:
l Cleaning card (Sanac) - 998-0052929

l Test track 1/2/3 - 009-0003479

l Passbook.

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Bootable System Application

The purpose of the Bootable System Application for APTRA is:

l To allow the diagnosis of hardware or APTRA XFS software faults, if System Application cannot be
accessed from within Supervisor or the terminal is in a persistent restart state.
l To provide a reliable and consistent software platform to speed up analysis and issue resolution,
when it is not clear if the problem is caused by a hardware or a software fault
l To provide diagnostics without using software on the hard disk.

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4. PRODUCT CABLING

6688 Product Cabling 84

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6688 PRODUCT CABLING

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DISTRIBUTION DIAGRAMS
AC Distribution (Dual Air Conditioner Units and Dual PSUs)

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AC Distribution (Dual Air Conditioner Units and Single PSU)

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AC Distribution (Single Air Conditioner Unit and Single PSU)

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DC Distribution (Dual PSU)

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DC Distribution (Single PSU)

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Riverside Motherboard USB Distribution

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Estoril Motherboard USB Distribution

Change Change Description

Date
January l Camera AIT now fascia hub 2 only. Was fascia hub 1 or 2
2018 l Cash Camera RHS moved up fascia hub device list

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Misano Motherboard USB Distribution

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Physical Layout of the 80 Series PC Core USB Connections

Riverside Motherboard

Estoril Motherboard

Misano Motherboard

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ALARMS
Alarms Harnesses

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AIR CONDITIONER
Air Conditioner Harness

GBRU
GBRU Power Harness

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SCALABLE DEPOSIT MODULE (SDM)

SDM Harness

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Infeed Control, Short and Mid Short Harness

TS4, Short and Mid Short Harness

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Infeed Devices Mid Short Harness (View 1 of 2)

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Infeed Devices Mid Short Harness (View 2 of 2)

▲ BACK TO TOP.

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S2 DISPENSER
S2 Retract Harness

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EXTERNAL CABLING
Remote Devices Harness

HARNESSESS
AC Power Distribution Cord

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16A Extension AC Power Cable Assembly

AC Connection Cable

IEC Plug 10 Amp Cable

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AC Top Box Distribution Harness (View 1 of 2)

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AC Top Box Distribution Harness (View 2 of 2)

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Lower AC Box Harness

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Low Power DC Distribution Harness

Twin DC Harness

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Cabinet Harness (View 1 of 5)

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Cabinet Harness (View 2 of 5)

Cabinet Harness (View 3 of 5)

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Cabinet Harness (View 4 of 5)

USB

Core

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Cabinet Harness (View 5 of 5)

DC Power

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Cabinet IO Harness

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DVI-D Single Link Assembly

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Display Port to DVI-D Cable Assembly

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VGA to DVI-A Cable Assembly

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Facia Harness (View 1 of 4)

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Facia Harness (View 2 of 4)

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Facia Harness (View 3 of 4)

USB

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Facia Harness (View 4 of 4)

DC Power

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MEI Lower Harness

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Module Tray Harness

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Product Thermostat Harness

RIO Enable Harness

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RJ11 to Micro Fit Cable Assembly

Speaker Extension Harness

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USB Type A Extension Cable

ID Power DC and USB Cable Assembly

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5. POWER SUPPLIES

Standard Power Supply (300W) 125

Universal 24V Power supply (600W) 129

754W Power Supply Unit (PSU) 135

UNINTERUPTIBLE POWER SUPPLY 139

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STANDARD POWER SUPPLY (300W)

INTRODUCTION
This is a switch mode power supply, with +24V DC output and a maximum output power rating of
300W.

DESCRIPTION
The power supply is capable of operating with a single phase input voltage; 90Vrms min, 264Vrms max,
47 to 63 Hz. The power supply auto ranges - external voltage range selection switching is not required.

The unit can withstand power line transients as specified in CES 2-11-02 and EN61000-4-11 without
degradation of performance. It also incorporates Power Factor Correction circuitry meeting the
requirements of EN61000-3-2 to Class A limits for the harmonic content of the input current, and
EN61000-3-3, for magnitude of voltage fluctuations.

Note: There is no on/off switch, or fuse, within the power supply. They are product specific and may be
located either close to the supply or elsewhere in the product.

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Power Requirements
PSU AC Input Connector
The ac is connected to the PSU via the three screw terminals: Live, Neutral and Ground.

AC Input

+V -V N L

Live

Ground Neutral

Input Specification
Voltage
The PSU can operate with a single phase input voltage ranging from 90 V to 264 V rms and 47 Hz to 63
Hz. Voltage range selection is automatic.

Input Current
The maximum input current under normal operating conditions is as follows:

Range Input Voltage Range (Vrms) Frequency Range (Hz) Maximum Input Current (A)
115 90 - 136 47 - 63 5.0
230 180 - 264 47 - 63 2.5

Inrush Current
The inrush current, measured at full output load (during a cold or warm start and for a max of one
cycle):

l 40 A peak maximum at 257 Vrms input; warm start, measured at TA = 20 deg C

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DC Output Specifications
The following table defines the dc output specification of the PSU:

Performance Requirements
Nominal Voltage +24 Vdc
Current Static - Continuous Minimum 0A dc, Maximum 13 A dc
Maximum Output Power 300W

Voltage Dropout
A 100% input voltage drop out for 16.6mS at full load will not cause the output voltage to go outwith
specified limits.

Subsequent to any input under voltage, outage, dip or interruption the power supply will automatically
restart and function normally when the input voltage returns to within its operating range.

Overload Protection
The PSU will shut down to prevent damage in the event of:

l Overvoltage: trigger level is 27.6V min, 33V max

l Overcurrent
l Short circuit
l Overpower
l Abnormal temperature rise.

TROUBLESHOOTING
Restart after Shutdown
If the power supply shuts down due to overcurrent, short circuit or overpower protection, it will
automatically attempt to restart. If the fault condition continues; the power supply will go into "tick
mode" and will continue to shut down and attempt to restart until the power or the fault is removed.

If the power supply shuts down due to overvoltage protection it will stay shut down until input power is
cycled.

ERROR MESSAGES
None.

DIAGNOSTICS
None.

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STRAPPING
None.

ADJUSTMENTS
None.

FRU REMOVAL AND REPLACEMENT

There are no field replaceable parts in the power supply.

CABLING
None.

CONNECTOR ASSIGNMENT/PINOUTS
Input/Output Pins

DC Output AC Input

+V -V N L

Live

DC +V DC -V Ground Neutral

TEST/ADJUSTMENT TOOLS
None.

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UNIVERSAL 24V POWER SUPPLY (600W)

INTRODUCTION

J6 J5 J4 J3 J2

J8 J7

Wire Clip

Fixng Lugs

This chapter describes the AC to DC switch mode +24V power supply unit (PSU) that is the main power
supply for NCR 663X ATMs and is also used to power a second GBNA/GBRU or a second dispenser if
these devices are fitted. (Note that earlier units with GBNA/GBRU had a second power supply whenever
a GBNA/GBRU was configured).

The PSU is specified at 600W with static DC load and it has a single +24V supply rail with an additional
low power auxiliary +5V standby rail. Features of the PSU include:

l UL and CSA Recognition/Certification

l Operation at supply ranges 90VAC - 136VAC and 198VAC - 264VAC without manual configuration
l Power good signal for providing diagnostics
l Shut down control input to switch off all supply rails
l Protection circuit to prevent damage to the PSU from overvalued or short circuit conditions
l The independent +5V auxiliary (standby) rail gives the PSU the ability to continue to power an
external controlling device, such as a universal miscellaneous interface, to allow power reset of all
modules within the ATM
l Internal cooling fan.

DESCRIPTION
Theory of Operation
The following diagram illustrates the various functions and connections within the PSU.

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J2, J3, J4, J5, J6, J7

J1
L Fuse +24V DC Distribution
N Filter AC DC
Regulation and Connectors
E

J8
Shutdown Shutdown
PSU Control
Monitor
and Remote LED
Control Indicator
Power Good
+5V
Auxiliary +5V
AC DC
Regulation Auxiliary

TROUBLESHOOTING
None.

DIAGNOSTICS
Power Supply Good Signal
The PSU Good signal is generated by the power supply to indicate that the DC outputs are present and
to indicate that the line voltage is present and within its specified range. The signal is TTL compatible; a
logic low shows a failure condition and a logic high shows a normal condition. The output providing this
is the collector of a transistor connected to the +5V standby output via a 1KΩ resistor. The signal is
generated when the power supply has been switched off for at least one second and is then switched
on again without any failures.

When the power supply has been switched off or the mains input has failed, the power supply good
signal must go low a minimum of seven milliseconds before the +24V DC voltage falls below its normal
regulated range. The seven millisecond delay is measured with the power supply in normal operation,
with maximum load and minimum line voltage. When the PSU Good signal goes low it must stay low for
a minimum of 90 milliseconds.

On power up the PSU Good signal must go high between 200 and 500 milliseconds after the +24V DC
output has reached its normal regulated voltage.

Overload Protection
The PSU will shut down to prevent itself from damage in the event of:

l Over-voltage:
l For the +5V standby output the voltage limit is 6.8V

l For the +24V output the voltage limit is 32.0V

l Over-current
l Short circuit
l Over-power
l Abnormal temperature rise.

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Note: In each of the above occurrences of shutdown (except over-voltage), the 5.0V standby output
remains normal.

Restart after Shut-down

If the PSU is shutdown by its protection circuits because of over current, short circuit or overpower, it
will automatically attempt to restart. If the fault condition continues, the PSU will go into “tick mode”
where it will continue to shutdown and attempt to restart until power is removed or the fault is
removed.

If the protection circuits have shut down the PSU because of over-voltage or temperature rise then the
PSU will latch off until the input voltage is cycled.

STRAPPING
None.

ADJUSTMENT
There are no field adjustments.

PREVENTIVE MAINTENANCE
None.

MODULE REMOVAL AND REPLACEMENT

Mounting Method
The PSU is situated in different locations depending on ATM. A lug at the rear of the PSU fits into a slot
on the ATM and a bracket at the front of the PSU hooks over a threaded stud and is secured by a single
nut. The arrangement is repeated on both sides of the PSU so that it can be suitably attached in front
and rear access ATMs.

Replacement
To replace the PSU do the following:

1. Undo the wire clip then unplug the AC inlet connector on the PSU.
2. Remove the securing nuts from the PSU.
3. Pull the PSU forward to free it from the slots in the ATM.
4. Unplug the DC output connectors and lift the PSU out of the ATM.

Reverse steps above to fit new PSU.

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CABLING
Interconnections in NCR 663X ATMs

Uninterruptible ATM Power Switch

Mains Power Supply
Supply (Optional)

Service Switch

PC Core

+24V +24V
Power Supply Unit Power Supply Unit
ATM (Optional)

+5V Standby
Shutdown
Miscellaneous Power Good
Interface Board Shutdown
Power Good

Power Hub Power Hub Power Hub

Facia Tray Safe

Devices Devices Devices

2nd GBNA/GBRU
Dispenser 1 or
2nd Dispenser
(See Note)

Note: Earlier units with GBNA/GBRU had a second power supply whenever a GBNA/GBRU was
configured.

CONNECTOR ASSIGNMENT/PINOUTS
AC Connection
Connection of the AC supply to the PSU is via the ATM Input Connector, the Un-interruptible Power
Supply, the Line Circuit Breaker, and the ATM Line Switch.

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PSU AC Input Connector

The AC supply is connected to the PSU at AC connector J1 which is a standard chassis mounted IEC 3-
way inlet connector. The cable must be held in place using the wire clip as shown:

The PSU input circuit incorporates a fuse and a power line filter.

Input Fuse
The PSU is protected by an internal fuse that is not a field replaceable part.

CAUTION
Do not replace the PSU internal fuse.

DC Output Connectors
J8

J6

J5

J4

J3

J2

J7

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Connector J7
Connector J7 is a 10-way Molex mini fit junior connector (39-28-1103) with the following pinout when
looking on the face of the connector:

Latch

10 9 8 7 6
24V 24V 24V 24V 24V
RTN RTN
5 4 3 2 1
24V 24V 24V 24V 24V
RTN RTN

Connector J8
Connector J8 is an 8-way Molex mini fit junior connector (39-28-1083) with the following pinout when
looking on the face of the connector:

Latch

8 7 6 5
PSON LED 5 VSB 5V VSB
RT
4 3 2 1
PSON LED PG PG
RTN RTN RTN

Connectors J2, J3, J4, J5 and J6

High current connectors J2, J3, J4, J5 and J6 are Tyco connectors (643411-1) with the following pinout
when looking on the face of the connector:

Latch 1 2 Latch
24V 24V
RTN

TEST/ADJUSTMENT TOOLS
None.

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754W POWER SUPPLY UNIT (PSU)

INTRODUCTION

This chapter describes the AC to DC switch mode +24V power supply unit (PSU).

DESCRIPTION
The PSU is specified at 600W maximum continuous output power rating. In addition to this output, a
24VSB (standby) output with continuous rating of 154W, and a 'power good' output is available.

Features of the PSU include:

l UL, CSA, CCC, BSMI and European Agency certification

l Operation at supply ranges 90 to 264VAC rms, 47 to 63 Hz
l Power good signal
l Remote ON/OFF operation:
l PSU will turn on when PSON terminal is at TTL level LOW or shorted to ground

l PSU will turn off when PSON terminal is at TTL level HIGH or open circuit

l The PSU is protected against over-current, over-voltage, over-load, under-load, under-voltage and
thermal over-load. The PSU is also protected from intermittent rises in the mains voltage, caused
by lightening discharges for example.
l The independent +24V auxiliary (standby) rail gives the PSU the ability to continue to power an
external controlling device, such as the miscellaneous interface, to allow power reset of all
modules within the ATM.

TROUBLESHOOTING
None.

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DIAGNOSTICS
Power Good Signal
The Power Good signal is generated by the power supply to indicate that the DC outputs are present
within their specified range. The signal is TTL compatible with a logic low for a failure condition and a
logic high for a normal condition. The output providing this is the collector of a transistor connected to
5V via a 1kΩ resistor. On power-up, the power good signal shall go high after the 24VDC and 24VSB
outputs have reached their normal regulated voltage. If either the 24V or 24VSB output should drop to
22.00V ± 0.70V, the power good will go low.

Power Outage, Dip, or Interrupt

Subsequent to any input under voltage, outage, dip or interruption, the power supply shall
automatically restart and function normally when the input voltage returns to within its operating
range.

If the AC voltage drops longer than the hold-up time, and either of the output voltages drops below
22.00 ± 0.70V, the under-voltage protection will cause the unit to shut down and restart.

STRAPPING
None.

ADJUSTMENT
None.

PREVENTIVE MAINTENANCE
none.

MODULE REMOVAL AND REPLACEMENT

None.

CABLING
None.

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CONNECTOR ASSIGNMENT/PINOUTS
AC Connection
Connection of the AC supply to the PSU is via the ATM Input Connector, the Un-interruptible Power
Supply, the Line Circuit Breaker and the ATM Line Switch.

PSU AC Input Connector

The AC supply is connected to the PSU at the AC connector, which is a standard IEC 3-way inlet
connector. The cable must be held in place using the wire clip.

Wire Clip

The PSU input circuit incorporates a fuse and a power line filter.

Input Fuse
The PSU is protected by an internal fuse that is not a field replaceable part.

CAUTION
Do not replace the PSU internal fuse.

DC Output Connectors

CN1
CN7

CN6 CN5 CN4 CN3 CN2

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Note: Connector labelling is vendor specific and should only be used for reference only.

CN1
1 2 3 4 5 6
7 8 9 10 11 12

Pin Description Pin Description

1 +24VSB 7 +24VSB
2 +24VSB 8 +24VSB
3 +24VSB RTN 9 +24VSB RTN
4 +24VSB RTN 10 +24VSB RTN
5 PG RTN 11 PSON RTN
6 PG 12 PSON

CN2 to CN7
1 2

Pin Description

1 +24V
2 GND

TEST/ADJUSTMENT TOOLS
Text.

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UNINTERUPTIBLE POWER SUPPLY

INTRODUCTION
This chapter describes both the Eaton® and XTREME Power Conversion® Uninterruptible Power Supply
(UPS) units, including: Operation, Setup and Storage.

The UPS monitors the mains supply and provides a stabilised supply to the ATM. If the mains supply
fails, the UPS will supply the ATM from its integral battery-backed power supply. This supply duration is
limited and is intended to provide for orderly termination of any active transactions before the ATM
shuts down.

DESCRIPTION
XTREME Power Conversion® - Compact 1U 1K

Specification
Model: UPS 230V and UPS 120V (where different):

l Nominal Frequency: 50/60 Hz auto-selecting.

l Power Level: 1000VA, 800W
l Static Regulation (Battery Mode): ±1% of nominal

Button Operation
l To turn the UPS ON, press and hold the button for at least 2 seconds
l To turn the UPS OFF, press and hold the button for at least 2 seconds. The UPS will be in standby
mode when utility power is normal or transfer to bypass mode if bypass mode is enabled.

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Indicators
The illustration and table below explain the functions of the indicators on the UPS front panel:

LED8 LED7 LED6 LED5 LED4

L1

L2

!
POWER ON/OFF

LED9 LED3 LED2 LED1

UPS Status LED Colour On/Flashing

Line Mode LED1 Green On

LED4 to LED7 indicate load level Green On
l LED4: >75%

l LED5: 50%~75%

l LED6:25%~50%

l LED7:0%~25%

Battery Mode LED2 Yellow Flashing

LED4 to LED7 indicate battery capacity Green On
l LED4: >26V

l LED5: >24.5V

l LED6:>23V

l LED7:>21V

Low Battery LED3 and LED7 Green Flashing

(1Hz)
Battery LED3 Red Flashing
replacement (0.5Hz)
Fault LED3 Red On
On/Off status of LED8: Indicates On/Off status of general output Green On
output receptacles
receptacles LED9: Indicates On/Off status of programmable
outlet
Overload LED3:Indicates overload (line mode) Green On
LED3:Indicates overload (battery mode)

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Storing the UPS

Before storing, charge the UPS for 5 hours. Store the UPS covered and upright in a cool, dry location.
During storage, recharge the battery in accordance with the following table:

Storage Temperature Recharge Frequency Charging Duration

-25°C -50°C Every 3 months 1-2 hours

50°C -55°C Every 2 months 1-2 hours

Eaton® - Rack Mounted with USB HID

Definitions
Line Boost Capability
Line Boost Capability is the minimum voltage deviation below nominal that must be handled via
boosting without going on battery, while maintaining the output voltage within the required output
voltage range

Boost Mode
A shift to boost mode occurs during voltage variations in the AC input power. The boost function
maintains the output voltage supplied by the UPS within close tolerances around the rated value even if
significant voltage variations occur in the AC input power. This avoids calling on battery power.

The values defining the voltage range are preset and vary depending upon the nominal voltage selected.

Specification
Model: UPS 230V and UPS 120V (where different):

l Nominal Frequency: 50/60 Hz auto-selecting.

l Power Level: 1150VA, 770W
l Static Regulation (Battery Mode): -10% to +7% of nominal
l Boost: maintain output within 198-273V (90-153V)
l Battery Configuration: Internal batteries provided as one assembled part.

Indicators
The illustration and table below explain the functions of the indicators on the UPS front panel:

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Item Description Specification Comments

1 On/Off button To start/stop the UPS Illuminated and locking button

Off-------------------------------> System off
Solid green-------------------- Power On
>
2 Load Protected LED Off-------------------------------> No output enabled
Solid> green------------------ Output enabled
>
3 Downgraded Operation Solid yellow------------------- Mains failure
LED > Battery failure
Flashing yellow --------------
>
4 Non Protected Load Off-------------------------------> Normal load
LED Solid red ----------------------- Overload
>
5 Programmable Outlet 1 Off-------------------------------> Plug #1 not powered
Solid green-------------------- Plug #1 powered
>
6 Programmable Outlet 2 Off-------------------------------> Plug #2 not powered
Solid green-------------------- Plug #2 powered
>
7 Percentage Load bar 0 - 25% (LED 1 lit) LED 1 is to the left of the display
graph LED 26% - 50% (LEDs 1 + 2 lit)
51% - 75% (LEDs 1 + 2 + 3
lit) 76% - 100% (All four
LEDs lit)
8 Battery Charge level 0 - 25% (LED 1 lit) LED 1 is to the left of the display
bar graph 26% - 50% (LEDs 1 + 2 lit)
51% - 75% (LEDs 1 + 2 + 3
lit) 76% - 100% (All four
LEDs lit)

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Indications During Operation

This section describes the indications of the following UPS phases of operation:

l Start-Up
l Shift to Booster Mode
l Operation on Battery Power.

The numbers in the text refer to the front panel diagram.

Start-Up (1150VA)
Start-up commences when the ON/OFF (1) button is pressed:

l The buzzer beeps and all the LEDs come on.

l The buzzer beeps two times during the self test, then button (1) remains ON, indicating that the
outlets are supplied with power.

Either:

l AC power is present, LED (2) is ON and LED (3) is not ON, and the protected equipment is supplied
by the AC power source.

or:

l AC power is absent, LED’s (2) and (3) are ON, and the protected equipment is supplied by the UPS
operating on battery power.
l All the connected equipment is supplied with power.

If button (1) is not ON, or if LED (4) is ON, there is a fault (see “Troubleshooting”).

Note: The battery is charging as soon as the UPS is connected to the ac power source, even if button (1)
is in the OFF position.

Boost Mode
When the boost mode is in operation the LED’s do not change to indicate that the operation is active to
show that there is a significant voltage variation in the ac input power.

Operation on Battery Power

Operation on battery power takes place when AC input power has failed or is outside the Boost range.

Transfer to Battery Power (1150VA)

While operating on battery power:

l LED (3) is illuminated

l The equipment connected to the UPS is supplied by the battery.

Threshold for the Low Battery Warning

The low battery warning threshold (Battery Low Threshold) is set via the self service configuration menu
and shows that there is very little battery backup time remaining . The indications that the threshold has
been reached are:

l The ATM application specification will close because UPS does not have automatic shut down.

When the battery reaches the end of its backup time:

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l The UPS shuts down and all the LEDs go OFF

l Equipment connected to the UPS is no longer supplied with power.

Storing the UPS

If UPS is stored for a long period, recharge them every 6 months by plugging the UPS into a power
outlet. The batteries charge to 90% in approximately 3 hours.However, it is recommended that the
batteries charge for 6 to 24 hours after long time storage.

TROUBLESHOOTING
XTREME Power Conversion® - Compact 1U 1K
Symptom Possible Cause Action

The mains supply is The AC input is not connected Reinsert or push the connector
normal but no LED firmly into the receptacle
indication. The AC input is connected to the UPS Connect the AC input to the
output correct receptacle
The mains supply is The internal or external battery Re-connect the batteries to the
normal but Red LED connection is wrong. correct polarity
is flashing.
LED 3 (Green) is on. UPS is overloaded Remove excess loads from the
UPS output
After repetitive overloads, the UPS is Remove excess loads from the
locked in the Bypass Mode. Connected UPS output then shut down and
devices are fed directly by the mains restart the UPS.
supply.
The mains supply is The battery is not fully charged Charge the battery for at least 5
normal, but the unit hours. If the battery is still low
is in Battery Mode. level then replace the battery
The battery is defective Replace the UPS
Red LED is on. UPS fault Replace the UPS
Low Battery Check battery charge level and if
Red light persists then replace
UPS

Eaton® - Rack Mounted with USB HID

The LED numbers in the following table appear on the diagram in the “Indicators” section.

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1150VA Module
Indication Meaning Action

All LED’s go ON The Remote Power Off contact has Set the contact to normal position and
and LED (3) been activated to shut down the restart .
remains ON. UPS. Preventing a restart.
LED’s (2) and (3) The percent load greater than set Check power drawn by connected devices
are ON and LED overload or UPS capacity. and disconnect non priority devices. Check
(7) flash. the overload setting.
LED (4) goes ON UPS overload. The power drawn by If LED (4) goes on permanently, check the
Solid Red and the connected equipment exceeds power drawn by the attached devices and
LED (7) flashing. UPS capacity. disconnect any non priority devices.
LED (4) ON and A battery fault was detected during Replace the battery module.
LED (8) flashing. the automatic battery test.
LED (4) goes UPS internal diagnostics have Replace the UPS.
ON. detected an internal fault. The
connected devices are no longer
supplied.

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DIAGNOSTICS
Level 0
None

Level 1
Level 1 diagnostics tests available on the Uninterruptible Power Supply are:

Test
Selection of TEST from the UPS diagnostic test menu tests the UPS and reports its status.

Report
The REPORT test returns the present status of the UPS.

Level 3
S_DATA
The level 3 diagnostics returned for the Uninterruptible Power Supply are:

S_Data Meaning

00 Good (Operation successful)

01 Routine (Command not supported, RS232 turnaround failure)
02 Warning (Battery low)
04 Fatal (Device failure, Battery failure, Command failure, Comms error,
Device inoperative)

Tallies
The tallies recorded for the Uninterruptible Power Supply are:

Tally Mnemonic

OUTAGES Number of times the UPS reported a power outage.

MSKD Number of times that a power outage exceeded the time specified by the
OUT outage mask time.

STRAPPING
None.

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ADJUSTMENTS
The Self Service Configuration Menu for the UPS enables adjustment of following UPS parameters:

l Mode
l Voltages
l Shut down Delay
l Startup Delay
l Battery Low Threshold
l Outage Mask time
l Battery Test Day
l Battery Test Hour

A description of each parameter, together with the permitted range of inputs and the default settings, is
shown in the table below.

Parameter Description Range Default

Name Value

Mode This string identifies the mode (Control or Data) of the 000 or “000” -
UPS and the device type. 001 Control
“001” -
Data
Voltages Identifies the level of the control voltages for serial 000 - 111
control lines, in order, CTS (Power Fail), DCD (Battery 111
Low), DTR (Shut down). “0” means negative voltage “1”
means positive voltage Note: “Voltages” has no effect for
USB UPS.
Shut down This specifies the delay time in seconds of the interval 0 - 999 120
Delay between the issue of a shut down command and the shut seconds
down of the UPS.
Startup If mains has returned during shut down the Startup Delay 0 - 999 15
Delay is introduced after the Shut down Delay. If mains is not seconds
present during the Shut down Delay then the UPS will
restart as soon as mains returns.
Battery This is the capacity remaining threshold that indicates a 0- 900 (90%)
Low low battery condition. If the reported charge remaining is 1000
Threshold less than or equal to this value then the Battery Low
(BL) indicator is True. The parameter is given in 1/10 percent
units.
Outage This is the duration that the mains outage must exceed 0 - 99 15
Mask Time before the supply out indicator is set true. seconds

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Parameter Description Range Default

Name Value

Battery This specifies the day on which the weekly battery test 0-6 1
Test Day should be performed. (Monday)
Battery This specifies the hour at which the weekly battery test 00 - 23 04 (4am)
Test Hour should be performed.

Configuring The UPS

Normal Operation
Under normal operation, the UPS will supply standard mains power to the terminal. Supply voltage
deviations within the line boost will result in the UPS boosting (stepping up) of the voltage via its
internal transformer. This ensures that the voltage supply to the rest of the product remains within the
acceptable ranges of 198 - 273 V for 230 V units or 90 - 136 V for 120 V units. If necessary, the UPS
internal batteries will be charging to maintain 100% charge.

Short Term Outage Or Voltage Variation

In the event of a short term outage or input voltage variation (lasting less than the configured Outage
Mask Time), the UPS will automatically switch to supplying the terminal from its integral batteries. On
restoration of the normal mains supply the UPS will automatically switch back to supplying a stabilised
supply to the terminal from mains power. The internal batteries will be charged to maintain 100%
capacity when mains is present.

Long Term Outage Or Voltage Variation

In the event of an outage or input voltage variation (outside the line boost and buck capability) lasting
longer than the Outage Mask Time, the UPS will automatically switch to supplying the terminal from its
integral batteries. At this point, under the control of the application program, the terminal will take one
of the following actions:

l Immediately initiate a shut down

l Go into standby mode until mains returns or until the battery capacity falls below the Battery Low
Threshold, at which point it will initiate a shut down
l Continue offering transactions until mains returns or until the battery capacity falls below the
Battery Low Threshold, at which point it will initiate a shut down.

The shut down is controlled, terminating any active transactions and leaving the terminal in a safe and
secure state. A control message is sent to the UPS to disengage.

Restart After Controlled Shut down

On restoration of the mains supply and restart of the terminal, the customer application may either
bring the terminal immediately back into service or wait until the battery capacity is above the Battery
Low Threshold before doing so.

A Low Battery condition will be displayed until the calculated battery capacity is equal to the Battery
Low Threshold

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UPS Self Test

The UPS will carry out a self test on demand by selecting DEVICE SELF TEST from the System Application
Menu and UPS from the Device Self Test Menu.

If the battery is fully charged this test will verify battery health and that it is correctly connected. If the
battery capacity is less than 100% then the test will only verify the connection.

MODULE REMOVAL AND REPLACEMENT

XTREME Power Conversion® - Compact 1U 1K
No replaceable modules

Eaton® - Rack Mounted with USB HID

No replaceable modules

CABLING
None.

CONNECTOR ASSIGNMENT/PINOUTS
No Information Available.

TEST/ADJUSTMENT TOOLS
No Information Available.

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6. CORE AND COMMUNICATIONS

80 Series Mini PC Core 151

USB 7 Port Hub 311

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80 SERIES MINI PC CORE

INTRODUCTION
The 80 Series Mini PC Core is designed to accept a mini-ITX form factor motherboard. It is
equipped with one of the following motherboards:

l Riverside Q67 motherboard, an Intel® Sugar Bay platform supporting Socket LGA1155
Intel® Processors. (Core™ i5–2390T)
l Estoril Q87 motherboard, an Intel® Haswell platform supporting Socket LGA1150
Intel® Processors. (Celeron G1820TE, Core™ i3–4350T, Core™ i5–4590T).
l Misano Q170 motherboard, an Intel® Skylake-S desktop platform supporting Socket
LGA1151 Intel® Processors. (Core™ i3–6100TE, Core™ i5–6500TE, Core™ i7–6700TE).
l Misano Q170 motherboard, an Intel® Kabylake desktop platform supporting Socket
LGA1151 Intel® Processors. (Core™ i3–7101TE, Core™ i5–7500T, Core™ i7–7700T).

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DESCRIPTION
Motherboards
The 80 Series Mini PC Core consists of a PC processor with the following additional Self
Service functionality:

Features Riverside Estoril

Processor Intel® Core™ i5–2390T l Intel® Celeron™ G1820TE

l Intel® Core™ i3–4350T
l Intel® Core™ i5–4590T
Chipset Intel® Q67 Intel® Q87
Memory Two 204 pin DDR 3 SO–DIMMs, up to 16GB
Video Integrated display adapter, DVI-D VGA l LVDS LCD Header
out l 2 x Dual Mode Display Ports
supporting HDMI/DVI
SATA l One SATA II port (3Gb/s) Three SATA III ports (6Gb/s)
l Two SATA III ports (6Gb/s)
Serial l Two RS–232 ports on rear IO Two RS–232 on internal headers
l Two RS–232 on internal headers
USB l Four High Speed USB 2.0 ports on l Six Super Speed USB 3.0 ports on
rear IO IO
l Four High Speed USB 2.0 on l Four High Speed USB 2.0 on two
breakout internal header
LAN support One Ethernet 10/100/1000 Dual Ethernet 10/100/Gb
Base–T network interface
Audio l Line out Six 3.5mm jack sockets:
l Microphone in l Jack 1 - Stereo headphone out

l Jack 2 - Stereo speaker out

l Jack 3 - Handset mic in

l Jack 4 - Handset hook switch in

l Jack 5 - Handset speaker out

l Jack 6 - Private Audio/ Volume

Control
PDM digital microphone input
Power 24 Vdc (± 10%)
Requirements

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Features Riverside Estoril

Security Trusted Platform Module (TPM 1.2) Trusted Platform Module (TPM 1.2 &
support to enable Microsoft Bitlocker 2.0) support to enable Microsoft
encryption software. Bitlocker encryption software.
Local Bus PCI & PCIe. The PCIe location is non- The PCIe location is non standard and
Expansion standard and requires the use of a requires the use of a riser in the
riser in the application application.
Note: The PCIex8 slot operates at
x4 bandwidth only. It does not
support cards that are unable to
operate x4 or x1 speeds
AMT Supports Intel® Active Management
Technology 9.5 (processor SKU
dependent)

Features Misano (Skylake) Misano (Kabylake)

Processor Intel® Core™ i3–6100TE Intel® Core™ i3–7101TE

Intel® Core™ i5–6500TE Intel® Core™ i5–7500T
Intel® Core™ i7–6700TE Intel® Core™ i7–7700T
Chipset Intel® Q170 Intel® Q170
Memory Two 260 pin DDR4 SO–DIMMs, up to 32GB Two 260 pin DDR4 SO–DIMMs, up to
64GB
Video l Two Dual Mode Display Ports supporting HDMI/DVI
l One eDP
SATA Three SATA III ports (6Gb/s)
Serial Two RS–232 on internal headers
USB l Six Super Speed USB 3.0 ports on IO
l Four High Speed USB 2.0 on two internal header
LAN support Dual Ethernet 10/100/Gb
Audio Six 3.5mm jack sockets:
l Jack 1 - Stereo headphone out

l Jack 2 - Stereo speaker out

l Jack 3 - Handset mic in

l Jack 4 - Handset hook switch in

l Jack 5 - Handset speaker out

l Jack 6 - Private Audio/ Volume Control

Mini DIN (5-pin) PDM digital microphone input

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Features Misano (Skylake) Misano (Kabylake)

Power 24 Vdc (± 10%)

Requirements
Security Trusted Platform Module (TPM 1.2 & 2.0) support to enable Microsoft Bitlocker
encryption software.
Local Bus l One PCIe x8 slot (x1, x4 or x8 speeds)
Expansion l One PCIe x4 edge finger

AMT Supports Intel® Active Management Technology 11 (processor SKU dependent)

Protection (Estoril and Misano Only)

Mandatory Passwords
The Estoril and Misano motherboards have the additional functionality and security
requirement of entering mandatory passwords for accessing the following:

l Admin - BIOS Setup Configuration Utility (SCU)

l BBS - BIOS Boot Specification

If the customer has no password management solution then use the factory set passwords:

l Admin: ncrTEMP123
l BBS: ncrTEMP456

Note: The factory set passwords are not intended to provide any additional security as
these are commonly available. There is no restriction on distribution of these passwords.

For non-factory set BIOS passwords please refer to the customer’s password management
solution.

SATA White List

SATA White List Devices
Estoril and Misano BIOS implements a SATA white list. This prevents the use of SATA
devices unless they have been added to the BIOS Setup Configuration Utility (SCU) White
list.

To ensure that the intended SATA device/drive is available, please follow the steps below
within the Setup Configuration Utility (SCU):

1. Press F2 during the boot process, and enter the BIOS Admin password.
2. Navigate to the “Advanced” tab and select “NCR Configuration” then “White list
management”.

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3. Select "Clear White List and Add all Connected Devices" option.

4. Once this setup is complete press F10 to save changes and exit. This will cause the
PC to reboot.

Assign Boot Devices

The Estoril and Misano BIOS requires a single permanent boot device to be selected from
the BBS as part of the initial setup. When the PC reboots following the BIOS upgrade, and
after the Admin/BBS passwords have been set, it will automatically enter the BBS menu to
request that the user select the boot device.

1. Enter the BBS password then select the HDD that contains the default O/S image for
the system to boot to.

2. Selecting the boot device means that the system will automatically boot to that
device and that device only.

Note: Only a HDD/SSD can be used as a permanent boot device. In

order to boot from a USB or DVD drive the BBS menu must be used.

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3. Press F8 during POST and enter the BBS password to display the BBS menu, then
select the desired boot device.

Note: The BBS menu must be used on every boot to an alternate

device, otherwise the BIOS will default to the permanent boot device.

Misano Motherboard Riser Card (Optional)

The PCIe x 8 location on the motherboard is non-standard and requires the use of a riser
card. Both connections on the riser card will be x8 (open end) and operate electrically as x4
PCIE lanes.

Estoril Motherboard Riser Card (Optional)

The PCIe x 8 location on the motherboard is non-standard and requires the use of a riser
card. The upper connection on the riser card will be x4 (open end). The lower connection
on the riser card will be x1 (open end).

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Riverside Motherboard Riser Card (Optional)

The PCIe x 1 location on the motherboard is non-standard and requires the use of a riser
card. The riser uses a 120 pin PCI in line with a 36pin PCI Express (x1) connector.

USB Breakout
This board is connected to the motherboard internal USB header through a breakout cable
and provides four USB 2.0 ports.

Each of the four ports have a positive locking tab incorporate into the housing. Push the tab
lightly in the direction shown, with a non-conductive tool, to unlock.

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Trusted Platform Module 1.2 & 2.0 (Estoril and Misano

Optional)
This board is connected to the motherboard providing secure storage of artifacts used to
authenticate the platform. The physical board layout of versions 1.2 and 2.0 is the same.
Firmware differences only.

Trusted Platform Module 1.2 (Riverside Optional)

This board is connected to the motherboard providing secure storage of artifacts used to
authenticate the platform.

Primary Disk Drives

The primary Disk Drive can be an industry standard 2.5 inch HDD or 2.5 inch SSD. All
supporting the ATA interface standard and operate on a SATA interface. Device should be
connected to the SATA III (6Gbits/s) ports. The table below lists the power requirements of
the SATA Disk Drives.

S–ATA Disk Drive Voltage Current

2.5 inch HDD +5 Vdc 0.46 A

2.5 inch SDD +5 Vdc 1.00 A

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Secondary Disk Drives (Optional)

The Secondary Disk Drive can be an industry standard 2.5 inch HDD or 2.5 inch SSD. All
support the ATA interface standard and operates on a SATA interface. Device should be
connected to the SATA III (6Gbits/s) ports. The table below lists the power requirements of
the SATA Disk Drives.

SATA Disk Drive Voltage Current

2.5 inch HDD +5 Vdc 0.46 A

2.5 inch SDD +5 Vdc 1.00 A

DVD Drives (Optional)

Device should be connected to the SATA II (3Gbits/s) ports on the Riverside motherboard
and any of the three SATA III sockets on the Estoril motherboard. The table below lists the
power requirements of the SATA DVD Drives.

Voltage Current

+5 Vdc 1.00 A

Lithium Battery
The lithium coin cell battery required: BR2032 type, 3.0V, 225mAh.

WARNING Do not use a metal or conductive implement to remove the

battery. A short circuit between the battery’s positive and
negative terminals can cause it to explode

TROUBLESHOOTING
Error Possible root Isolation Resolution
causes
System does not Memory refresh Re-seat the memory, or replace with
start up timer error known good modules
Parity error in base
memory (first 64Kb
block)
Base memory
read/write test error

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Error Possible root Isolation Resolution

causes

System does not Motherboard timer

start up not operational
Processor error
8042 Gate A20 test
error (cannot switch
to protected mode)
General exception
error (processor
exception interrupt
error)
BIOS ROM
checksum error
CMOS shutdown
register read/write
error

Cache memory test

failed

System does not Display memory If the system video adapter is an add-in
start up error (system video card, replace or re-seat the video adapter.
adapter) If the video adapter is an integrated part of
the system board, the board may be faulty

System does not Motherboard has Has the system fan Riverside
start up not powered on started? Check that pins 1 & 2 at J20 are at power
on. If they are then check the short circuit
pins 2 - 4 on PANEL header for 1 second to
see if the fan starts and the motherboard
powers up
Estoril/Misano
Check that pins 1 & 2 at A_ON are at power
on. If they are then check the short circuit
pins 6 - 8 on PANEL header for 1 second to
see if the fan starts and the motherboard
powers up

System does not Applies to Kingsway Replace the fan or processor

start up GL40 Motherboard
only Processor
faulty. The fan might
be blocked and the
processor is
overheating.

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Error Possible root Isolation Resolution

causes
Loss of Motherboard The system date and Replace battery.
configuration data battery failure time are excessively
inaccurate.
No boot up HDD failure Use BIOS Setup Replace the HDD.
Utility to determine
disk’s presence.
Loose or incorrectly Check power and S- Reconnect or properly connect cables to
connected cabling ATA cables. correct sockets. Replace the cables if worn.
RAM not seated Check RAM Re-seat correctly.
correctly
RAM not configured Check RAM is
configured through
BIOS Setup.
Estoril and Misano BIOS will only enable See 'SATA White Listed Device' instructions.
only SATA ports that Note: If the new HDD/SSD is the planned
HDD/SSD not White- contain white-listed boot drive, then when the system reboots
listed devices at serial you will need to set it as the current boot
number level. device. See 'Assign Boot Device'
A non white-listed instructions.
device will generate Once selected the system will
a "No Boot Device automatically boot from the selected
Found" message device on every reboot.
and the OS will not
boot.
Windows BitLocker The TPM has been Check if TPM is fitted Replace the TPM and reboot.
Drive Encryption key removed. or properly seated.
needed. Insert key
Storage Media.

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Error Possible root Isolation Resolution

causes
The Trusted TPM is fitted but not Check if TPM is To verify that the TPM is faulty:
Platform Module working. damaged. Inform 1. Ask the customer to decrypt the hard
(TPM) in this system the customer that drive using their bitlocker recovery
has been disabled. the hard drive needs key.
You must supply a to be decrypted to 2. Fit a new TPM to the motherboard.
BitLocker recovery install a new TPM 3. Ask the customer to attempt to re–
key to restart this and verify that the encrypt the hard drive.
system until TPM is TPM is the problem. Note: The re–encryption process would
re–enabled. Enable also generate a new recovery key.
TPM from the If encryption is successful, then the
system BIOS setup problem was the TPM. If the system is still
or from the TPM not working, then the problem is likely to
management be the customer’s software.
console.

No display on No power Power source Reconnect power source

main or service disconnected
display.
No signal to No display signal Display cable Reconnect display cable
primary or service from motherboard disconnected
display. Display dongle Latched dongle connection may be loose
disconnected or disconnected. Push fully home or
(applies to Estoril reconnect.
motherboards only)

No service display Display(s) connected See 'Estoril Display Correct port connections
to wrong ports Ports' information
See 'Misano
Display Ports'
information

BIOS Setup Utility

Default values shown.

Estoril
Menus

u Main
u Advanced
u Boot

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
163

Menus

u Power
u Security
u Exit
u Secure Boot

Estoril u Main

Variable Value
System Date [12/12/2020]
System Time [12:05:00]
InsydeH2O Version Estoril.05.05.01.0037
Processor Type Intel(R) Celeron(R) CPU G1820TE @2.2GHz
System Bus Speed 100 MHz
System Memory Speed 1333 MHz
Cache RAM 256 KB
Total Memory 4096 MB
Channel A
SODIMM0: 4096 MB
SODIMM1: [Not Installed]
Channel B
SODIMM0: [Not Installed]
SODIMM1: [Not Installed]

Platform Configuration
CPUID: 0x306C3 (Haswell)

CPU Speed: 2200 MHz

CPU Stepping: 03 (C0 Stepping)
L1 Data Cache: 32KB
L1 Instruction Cache: 32KB
L2 Cache: 256KB
L3 Cache: 2048KB
Number of Processors: 2 Core(s) / 2 Thread(s)
Microcode Rev: 00000027
GT Info: GT1 [0x00]
SMX/TXT: Un-Supported

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
164

Variable Value
PCH rev / SKU: 05 (C2 Stepping) / Unknown
VBIOS Ver: 1039
Intel ME Version / SKU 9.1.14.3000/ 5MB
LAN PHY Revision A3
Language English

Estoril u Advanced

Advanced Menu
u NCR Configuration
u Boot Configuration
u Peripheral Configuration
u SATA Configuration
u Thermal Configuration
u Video Configuration
u USB Configuration
u Chipset Configuration
u ACPI Table/Feature Control
u Active Management Technology Support
u PCI Express Configuration
u Overclocking Performance Menu
u Extended ICC
u Intel Rapid Start Technology
u DPTF Configuration
u ISCT Configuration
u BIOS Event Log Configuration
u POST Message Setting

Estoril u Advanced u NCR Configuration

Variable Value
u White List Management
u USB Reset on Boot
u Hardware Monitor
u USB Port VID/PID
Display During POST NCR Logo

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
165

Variable Value
u PCIe Port Debug Mode
u Secure Erase
LVDS Panel Type VBIOS Default
USB Port Enabled
XHCI BAR Offset 80C8h Bit[11:0] 0x 0

XHCI BAR Offset 80C8h Bit[23:12] 0x a

XHCI BAR Offset 8128h 0x 753

Estoril u Advanced u NCR Configuration u White List Management

Variable Value
White List Management
Serial ATA Port 0 [ST500V7000-01DK142] Enabled
Serial ATA Port 1 [ST500V7000-01DK142] Enabled
Clear White List and Add all Connected Devices
Clear White List
Allow WhiteList via Hotkey Disabled

Estoril u Advanced u NCR Configuration u USB Reset on Boot

Variable Value
USB Reset on Boot
Reset USB Port on Cold Boot Disabled

Estoril u Advanced u NCR Configuration u Hardware Monitor

Variable Value
Hardware Monitor
Current BIOS Firmware Version Estoril 05.05.01.0037
Date/Time
BIOS Setting Change via CLI Command No Data.
BIOS Setup Invoked Time 2019/12/06 13:50:18
BBS Invoked Time 2019/12/06 13:50:03
Platform Information

CPU Model Intel(R) Celeron(R) CPU G1820TE @ 2.20GHz

Memory
Channel A: 1096 MB, 1333Mhz

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
166

Variable Value

Channel B: Not Installed

Motherboard Type Estoril
Motherboard Revision Rev 1.00
Voltage
VCORE: 1.728 V
VDDQ: 1.536 V
12V: 12.024V
5V: 5.070 V
5VSUS: 5.070 V
Fan Speed
CPU: 1809 RPM
CHA: 0 RPM
Temperature
CPU: 24.0 C / 75.2 F
PCH: 23.0 C / 73.4 F
Front Panel 23.0 C / 73.4 F
Backlight Current Not Detected.

Estoril u Advanced u NCR Configuration u USB Port VID/PID

Variable Value
PORTA: 1C4F/0026, USB Keyboard
PORTB: 046D/C063, DELL USB Laser Mouse
PORTC: Not Installed
PORTD: Not Installed
PORTE: Not Installed
PORTF: Not Installed
PORT0: Not Installed

PORT1: Not Installed

PORT2: Not Installed

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
167

Estoril u Advanced u NCR Configuration u PCIe Port Debug Mode

Variable Value
PCIe Port Debug Mode
PEG PCIe Port Debug Mode: Disabled
PCH PCIe Port Debug Mode: Disabled

Estoril u Advanced u NCR Configuration u Secure Erase

Variable Value
Which Drive would you like to erase?
Serial ATA Port 1: [ATAP 1 iHAS124 F)
Serial ATA Port 2: [ST500DM009-2F110A]

Estoril u Advanced u Boot Configuration

Variable Value

Boot Configuration
Numlock On

Estoril u Advanced u Peripheral Configuration

Variable Value

Peripheral Configuration
Serial PORT A Auto
Serial PORT B Auto
Azalia Enabled
Azalia Docking Support Enable Disabled
Azalia PME Enable Disabled
LAN Enabled
SLP_LAN# Low on DC Power Disabled
LAN PHY Drives GP1027 Enabled

Estoril u Advanced u SATA Configuration

Variable Value

SATA Configuration
SATA Controller Enabled

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
168

Variable Value

HDC Configure AS AHCI

u Software Feature Mask Configuration
Aggressive LPM Support Enabled
SATA Port 0 HotPlug Disabled
Port 0 Enabled
Spin-Up Device Disabled
SATA Device Type Hard Disk Drive
SATA Port 1 HotPlug Disabled
Port 1 Enabled
Spin-Up Device Disabled
SATA Device Type Hard Disk Drive
SATA Port 2HotPlug Disabled
Port 2 Enabled
Spin-Up Device Disabled
SATA Device Type Hard Disk Drive
SATA Port 3 HotPlug Disabled
Port 3 Enabled
Spin-Up Device Disabled
SATA Device Type Hard Disk Drive
SATA Port 4 HotPlug Disabled
Port 4 Enabled
Spin-Up Device Disabled
SATA Device Type Hard Disk Drive
SATA Port 5 HotPlug Disabled
Port 5 Enabled
Spin-Up Device Disabled
SATA Device Type Hard Disk Drive
Serial ATA Port 0 [Not Installed]
Serial ATA Port 1 [NCSC51AD240M4P]
Serial ATA Port 2 [Not Installed]

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
169

Variable Value

Serial ATA Port 3 [Not Installed]

Serial ATA Port 4 [Not Installed]
Serial ATA Port 5 [Not Installed]
Serial ATA Port 6 [Not Installed]
Serial ATA Port 7 [Not Installed]

Estoril u Advanced u SATA Configuration u Software Feature Mask Configuration

Variable Value

Software Feature Mask Configuration

HDD Unlock Enabled
LED Locate Enabled

Estoril u Advanced u Thermal Configuration

Variable

Thermal Configuration
u Platform Thermal Configuration
u CPU Thermal Configuration
u Memory Power and Thermal Throttling

Estoril u Advanced u Thermal Configuration u Platform Thermal Configuration

Variable Value

Platform Thermal Configuration

Automatic Thermal Reporting Enabled
Active Trip Point 0 Fan Speed 100
Active Trip Point 1 Fan Speed 75
Active Trip Point 1 55°C
Passive TC1 Value 1
Passive TC2 Value 5
Passive TSP Value 10
Active Trip Points Enabled
Passive Trip Points Disabled
Critical Trip Points Enabled

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
170

Variable Value

Slots with TS on DIMMs No TS on DIMM

Thermal Device Enabled

Estoril u Advanced u Thermal Configuration u CPU Thermal Configuration

Variable Value

CPU Thermal Configuration

DTS Disabled
Bi-Directional PROCHOT# Enabled
ACPI 3.0 T-States Disabled

Estoril u Advanced u Thermal Configuration u Memory Power and Thermal

Throttling

Variable Value

uMemory Thermal Configuration

DDR PowerDown and Idle Counter PCODE
REFRESH_2X_MODE Disabled
LPDDR Thermal Sensor Enabled
SelfRefresh Enable Enabled
Selfrefresh Idle Timer 512
Throttler CKEMin Defeature Disabled
Throttler CKEMin Timer 48
uDrain Power Meter
uMemory Thermal Reporting
uMemory Thermal RAPL

Estoril u Advanced u Thermal Configuration u Memory Power and Thermal

Throttling u Memory Thermal Configuration

Variable Value

Memory Thermal Configuration

Memory Thermal Management Disabled

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
171

Estoril u Advanced u Thermal Configuration u Memory Power and Thermal

Throttling u Drain Power Meter

Variable Value

Drain Power Meter

Use user provided power weights, Disabled
scale factor and channel power floor
values Energy Scale Factor
Energy Scale factor 4
Channel 0 DIMM 0
Idle Energy CH0, DIMM0 10
PowerDown Energy CH0, DIMM0 6
Activate Energy CH0, DIMM0 172
Read Energy CH0, DIMM0 212
Write Energy CH0, DIMM0 221
Channel 0 DIMM 1
Idle Energy CH0, DIMM1 10
PowerDown Energy CH0, DIMM1 6
Activate Energy CH0, DIMM1 172
Read Energy CH0, DIMM1 212
Write Energy CH0, DIMM1 221
Channel 1 DIMM 0
Idle Energy CH1, DIMM0 10
PowerDown Energy CH1, DIMM0 6
Activate Energy CH1, DIMM0 172
Read Energy CH1, DIMM0 212
Write Energy CH1, DIMM0 221
Channel 1 DIMM 1
Idle Energy CH1, DIMM1 10
PowerDown Energy CH1, DIMM1 6
Activate Energy CH1, DIMM1 172
Read Energy CH1, DIMM1 212
Write Energy CH1, DIMM1 221

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
172

Estoril u Advanced u Thermal Configuration u Memory Power and Thermal

Throttling u Memory Thermal Reporting

Variable Value

Memory Thermal Reporting

Lock Thermal Management Registers Disabled
Memory Thermal Reporting
Extern Thermal Status Disabled
Closed Loop Thermal Manage Disabled
Open Loop Thermal Manage Disabled
Thermal Threshold Settings
Warm Threshold CH0 DIMM0 255
Warm Threshold CH0 DIMM1 255
Hot Threshold CH0 DIMM0 255
Hot Threshold CH0 DIMM1 255
Warm Threshold CH1 DIMM0 255
Warm Threshold CH1 DIMM1 255
Hot Threshold CH1 DIMM0 255
Hot Threshold CH1 DIMM1 255
Thermal Threshold Budget Settings
Warm Budget CH0 DIMM0 255
Warm Budget CH0 DIMM1 255
Hot Budget CH0 DIMM0 255
Hot Budget CH0 DIMM1 255
Warm Budget CH1 DIMM0 255
Warm Budget CH1 DIMM1 255
Hot Budget CH1 DIMM0 255
Hot Budget CH1 DIMM1 255

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
173

Estoril u Advanced u Thermal Configuration u Memory Power and Thermal

Throttling u Memory Thermal RAPL

Variable Value

Memory Thermal RAPL

RAPL Power Floor CH0 0
RAPL Power Floor CH1 0
RAPL PL Lock Disabled
RAPL PL 1 Enable Disabled
RAPL PL 1 Power 0
RAPL PL 1 Windowx 0
RAPL PL 1 Windowy 0
RAPL PL 2 Enable Disabled
RAPL PL 2 Power 222
RAPL PL 2 Windowx 1
RAPL PL 2 Windowy 10

Estoril u Advanced u Video Configuration

Variable Value

Video Configuration
Primary Display Auto
u Internal Graphics Device
u PCI Express Graphic
u SA DMI Configuration

Estoril u Advanced u Video Configuration u Internal Graphics Device

Variable Value

Internal Graphics Device

Internal Graphics Device Auto
RC6 (Render Standby) Enabled
IGD Turbo IMON Current 31
IGD - Gtt Size 2 MB
IGD - Aperture Size 128 MB

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
174

Variable Value

IGD - DVMT Pre-Allocated 32 MB

IGD - DVMT Size MAX
IGD - Low Power Mode Enabled
IGD - PAVP Enable Enables
IGD - PM Support Enabled
LCD Control
Panel Scaling Auto
Ambient Light Sensor (ALS) Support Disabled
Backlight Image Adaption (BIA) Auto
Spread Spectrum Clock (SSC) Chip Off
Backlight Control PWM Normal
Active LFP VBIOS Default
Panel Colour Depth 18 bit
IUER State Enable Disabled
IUER Dock Enable Enabled
IUER Button Enable Enabled
CPU Audio Device (B0:D3:f0) Enabled
CPU Audio Disable Bitmap 0

Estoril u Advanced u Video Configuration u PCI Express Graphic

Variable Value

PCI Express Graphic

PCIE Reset Delay 100 ms
ASPM Auto
PEG0 - Gen X Auto
PEG1 - Gen X Auto
PEG2 - Gen X Auto
Runtime C7 Allowed Disabled
Always Enable PEG Disabled

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
175

Estoril u Advanced u Video Configuration u SA DMI Configuration

Variable Value

SA DMI Configuration
DMI Link ASPM Control L0sL1
DMI Extended Sync Control Disabled
DMI Vc1 Control Disabled
DMI Vcp Control Enabled
DMI Vcm Control Enabled
DMI Gen 2 Enabled

Estoril u Advanced u USB Configuration

Variable Value

USB Configuration
USB BIOS Support Enabled
USB Precondition Enabled
XHCI Pre-Boot Driver Enabled
XHCI Smart Auto
XHCI Streams Enabled
EHCI 1 Enabled
EHCI 2 Enabled
Per-Port Control Disabled
USB Legacy SMI Bit Cleaner Enabled

Estoril u Advanced u Chipset Configuration

Variable Value

Chipset Configuration
Setup Warning:
Setting items on this screen to incorrect values may
cause your system to malfunction!
CRID Disabled
Port 80h Cycles LPC BUS
VT-d Enabled
CHAP Device (B0:D7:f0) Disabled

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
176

Variable Value

Thermal Device (B0:D4:f0) Disabled

Scrambler Enabled
Memory Frequency Auto
Rank Margin Tool Disabled
GDXC IOT and MOT Support Disabled
Me FW Image Re-Flash Disabled
Sensor Hub Type None
After G3 On S5
Board Capability SUS_PWR_DN_ACK
GPIO Lockdown Disabled
RTC Lock Enabled
IFR Update Enabled
DDR3 Voltage Mode Auto
RTD3 Support Disabled
Max TOLUD Dynamic
SATA PORT 0 Time Out (MS) 0
BIOS Lock Enabled
Serial IRQ Mode Quiet
H20 UVE Support Enabled
Modern Standby Disabled

Estoril u Advanced u ACPI Table/Features Control

Variable Value

ACPI Table/Features Control

FACP-RTC S4 Wakeup Enabled
APIC-IO APIC Mode Enabled
TCO WatchDog Support Enabled
WatchDog ACPI Table Enabled
PTID Support Enabled
ACPI Memory Debug Enabled
ACPI Memory Debug Address 0xDCF91018

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
177

Variable Value

Native PCIE Enable Enabled

Native ASPM Disabled
Power Sharing Manager Disabled
Wireless Device Disabled
PCI Delay Optimisation Disabled

Estoril u Advanced u Active Management Technology Support

Variable Value

Active Management Technology Support

Intel AMT Support Disabled
MEBx Selection Screen Disabled
Hide Un-Configure ME Confirmation Disabled
MEBx Debug Message Output Disabled
Un-Configure ME Disabled
Intel AMT Password Write Enabled
AMT CIRA Request Trig Disabled
USB Configure Enabled
PET Progress Enabled
Send PET Message Delay 500 Milliseconds
AMT CIRA Timeout 0
ASF Support Enabled
WatchDog Support Disabled
OS Timer 0
BIOS Timer 0

Estoril u Advanced u PCI Express Configuration

Variable Value

PCI Express Configuration

PCI Express Clock Gating Enabled
DMI Link ASPM Control Enabled
DMI Extended Sync Control Disabled
PCIE Port Assigned to LAN 7

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
178

Variable Value

uPCI Express Root Port 1

u PCI Express Root Port 2
u PCI Express Root Port 3
u PCI Express Root Port 4
u PCI Express Root Port 5
u PCI Express Root Port 6
u PCI Express Root Port 8

Estoril u Advanced u PCI Express Configuration u PCI Express Root Port 1

Variable Value

PCI Express Root Port 1

PCI Express Root Port 1 Enabled
Automatic ASPM Auto
URR Disabled
FER Disabled
NFER Disabled
CER Disabled
CTO Default
SEFE Disabled
SENFE Disabled
SECE Disabled
PME Interrupt Disabled
PME SCI Enabled
Hot Plug Disabled
PCIe Speed Auto

Estoril u Advanced u PCI Express Configuration u PCI Express Root Port 2

Variable Value

PCI Express Root Port 2

PCI Express Root Port 2 Disabled

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
179

Estoril u Advanced u PCI Express Configuration u PCI Express Root Port 3

Variable Value

PCI Express Root Port 3

PCI Express Root Port 3 Enabled
Automatic ASPM Auto
URR Disabled
FER Disabled
NFER Disabled
CER Disabled
CTO Default
SEFE Disabled
SENFE Disabled
SECE Disabled
PME Interrupt Disabled
PME SCI Enabled
Hot Plug Disabled
PCIe Speed Auto

Estoril u Advanced u PCI Express Configuration u PCI Express Root Port 4

Variable Value

PCI Express Root Port 4

PCI Express Root Port 4 Enabled
Automatic ASPM Auto
URR Disabled
FER Disabled
NFER Disabled
CER Disabled
CTO Default
SEFE Disabled
SENFE Disabled
SECE Disabled
PME Interrupt Disabled

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
180

Variable Value

PME SCI Enabled

Hot Plug Disabled
PCIe Speed Auto

Estoril u Advanced u PCI Express Configuration u PCI Express Root Port 5

Variable Value

PCI Express Root Port 5

PCI Express Root Port 5 Enabled
Automatic ASPM Auto
URR Disabled
FER Disabled
NFER Disabled
CER Disabled
CTO Default
SEFE Disabled
SENFE Disabled
SECE Disabled
PME Interrupt Disabled
PME SCI Enabled
Hot Plug Disabled
PCIe Speed Auto

Estoril u Advanced u PCI Express Configuration u PCI Express Root Port 6

Variable Value

PCI Express Root Port 6

PCI Express Root Port 6 Enabled
Automatic ASPM Auto
URR Disabled
FER Disabled
NFER Disabled
CER Disabled
CTO Default

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
181

Variable Value

SEFE Disabled
SENFE Disabled
SECE Disabled
PME Interrupt Disabled
PME SCI Enabled
Hot Plug Disabled
PCIe Speed Auto

Estoril u Advanced u PCI Express Configuration u PCI Express Root Port 8

Variable Value

PCI Express Root Port 8

PCI Express Root Port 8 Enabled
Automatic ASPM Auto
URR Disabled
FER Disabled
NFER Disabled
CER Disabled
CTO Default
SEFE Disabled
SENFE Disabled
SECE Disabled
PME Interrupt Disabled
PME SCI Enabled
Hot Plug Disabled
PCIe Speed Auto

Estoril u Advanced u Overclocking Performance Menu

Variable Value

Overclocking Performance Menu

Overclocking Feature Disabled

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
182

Estoril u Advanced u Extended ICC

Variable Value

Extended ICC
ICC/OC WatchDog Timer Disabled
ICC Unused Clocks Enabled
ICC Locks after EOP Default
ICC Profile 0
ICC Clocking Library 9.0.0.1262
BCLK/DMI/PEG/PCIe/PCI33/SATA/USB3 Clock settings
Default Clock settings 100.00MHz 0.5% Downspread
Frequency range Limits 100.00 - 100.00 MHz
Maximum Spread % 0.5%
Spread Mode Adjustments Change Allowed
Spread % 50

Estoril u Advanced u Intel Rapid Start Technology

Variable Value

Intel Rapid Start Technology

Advanced CPU Control
Hardware Prefetcher Enabled
Adjacent Cache Line Prefetch Enabled
DPR Memory Size (MB) 4
P-States (IST) Enabled
Active Processor Cores All Cores
HT Support Auto
BIST Disabled
Execute Disable Bit Enabled
Intel (VMX) Virtualisation Technology Enabled
Max CPUID Value Limit Disabled
Boot Performance Mode Turbo Performance
CPU Flex Ratio Override Disabled
CPU Flex Ratio Setting 22

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
183

Variable Value

C-States Disabled
EC Turbo Control Mode Disabled
ACPI 5.0 CPPC Support Disabled
Power Limit 3 Override Disabled

Estoril u Advanced u DPTF Configuration

Variable Value

DPTF Configuration
DPTF Disabled

Estoril u Advanced u ISCT Configuration

Variable Value

ISCT Configuration
ISCT Configuration Disabled

Estoril u Advanced u BIOS Event Log Configuration

Variable Value

BIOS Event Log Configuration

Log Event To BIOS
Event Log Full Option Overwrite
Event Log Viewer

Estoril u Advanced u Post Message Setting

Variable Value

Post Message Setting

POST Message Configuration Enabled
Progress Code Enabled
Error Code Enabled
Debug Code Disabled
Log POST Message Enabled
Show POST Message Enabled

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
184

Estoril u Boot

Variable Value

Boot
Boot Type Legacy Boot Type
Quick Boot Enabled
Quiet Boot Enabled
Boot Once Support Enabled
BBS Menu Enabled
u Bootable Device Type
PXE Boot to LAN Disabled
Power Up in Standby Support Disabled
Add Boot Options Auto
ACPI Selection ACPI5.0
EFI Device First Enabled
Timeout 0
Automatic Failover Enabled

Estoril u Boot u Bootable Device Type

Variable Value

Bootable Device Type

CD/DVD-ROM Drive Enabled
Hard Disk Drive Enabled
USB Enabled
Network Enabled

Estoril u Power

Variable Value

Power
u Advanced CPU Control
u Platform Power management
ACPI S3 Enabled
Wake on PME Enabled

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
185

Variable Value

Wake on Modem Ring Disabled

Auto Wake on S5 Disabled
Wake on LAN Enabled
Wake on WLAN Enable Disabled
S5 Long Run Test Disabled

Estoril u Power u Advanced CPU Control

Variable Value

Advanced CPU Control

Hardware Prefetcher Enabled
Adjacent Cache Line Prefetch Enabled
DPR Memory Size (MB) 4
P-States (IST) Enabled
Active Processor Cores All Cores
HT Support Auto
BIST Disabled
Execute Disable Bit Enabled
Intel (VMX) Virtualisation Technology Enabled
Max CPUID Value Limit Disabled
Boot Performance Mode Turbo Performance
CPU Flex Ratio Override Disabled
CPU Flex Ratio Setting 22
C-States Disabled
EC Turbo Control Mode Disabled
ACPI 5.0 CPPC Support Disabled
Power Limit 3 Override Disabled

Estoril u Power u Platform Power Management

Variable Value

Platform Power Management

PCI Clock Run Enabled

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
186

Estoril u Security

Variable Value

Security
Current TPM Device TPM 1.2
TPM Sate Enabled and Activated
TPM Availability Available
TPM Operation No Operation
Admin Password Not Installed
BBS Password Not Installed
Set Admin Password
Old Password
New Password
Confirm Password
Power on Password Disabled
User Access Level Full
Set BBSPassword
Old Password
New Password
Confirm Password
Clear Password

Estoril u Exit

Variable

Exit
Exit Saving Changes
Save Changes Without Exit
Exit Discarding Changes
Load Optimal Defaults
Load Custom Defaults
Save Custom Defaults
Discard Changes

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
187

Estoril u Secure Boot

Variable Value

Secure Boot
System Status:
Secure Boot Database Installed and Locked
Secure Boot Status Enabled
User Customisation Security NO
Options:
Select a UEFI File as trusted for execution
Enforce Secure Boot Enabled
Erase All Secure Boot Settings Disabled
Restore Secure Boot to Factory Settings Disabled

Misano
Menus

u Main
u Advanced
u Security
u Power
u Boot
u Exit

Misano u Main

Variable Value
System Date [12/12/2020]
System Time [12:05:00]
InsydeH2O Version Misano 05.12.09.0017
Processor Type Intel(R) Core(TM) i56500TE CPU @2.3GHz
System Bus Speed 100 MHz
System Memory Speed 2133 MHz
Cache RAM 1024 KB

Total Memory 8192 MB

Channel A

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
188

Variable Value
SODIMM 0: 8192 MB
Channel B
Unknown 0: [Not Installed]
Platform Configuration
CPUID: 0x506E3 (SKYLAKE DT HALO)
CPU Speed: 2300 MHz
CPU Stepping: 03 (R0/S0/N0 Stepping)
L1 Data Cache: 32 KB
L1 Instruction Cache: 32 KB
L2 Cache: 256 KB
L3 Cache: 6144 KB
Number of Processors: 4 Core(s) / 4 Thread(s)
Microcode Rev: 000000D6
GT Info: GT2 [0x1912]

SMX/TXT: Supported
PCH rev / SKU: 31 (D1 Stepping) / SKL PCH-h Q170
GOP Ver: 9.0.1094
Intel ME Version / SKU 11.8.70.3626/CORPORATE
LAN PHY Revision (B2 Stepping)
Language English

Misano u Advanced

Advanced Menu
u NCR Configuration
u Boot Configuration
u USB Configuration
u Chipset Configuration
u ACPI Table Features Control
u CPU Configuration
u Power & Performance
u Memory Configuration
u System Agent (SA) Configuration
u PCH-IO Configuration
u PCH-FW Configuration

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
189

Advanced Menu
u Thermal Configuration
u RTD3 Settings
u Intel ICC
u SIO NCT6776F
u BIOS Event Log Configuration
u POST Message Setting

Misano u Advanced u NCR Configuration

Variable Value
u White List Management
u USB Reset on Boot
u Hardware Monitor
u USB Port VID/PID
Display During POST NCR Logo
u Secure Erase
USB Port Enabled
u USB Black List Enabled

Set GPIO before PCH reset Disabled

Misano u Advanced u NCR Configuration u White List Management

Variable
White List Management
Clear White List and Add all Connected Devices
Clear White List

Misano u Advanced u NCR Configuration u USB Reset on Boot

Variable Value
USB Reset on Boot
Reset USB Port on Cold Boot Disabled

Misano u Advanced u NCR Configuration u Hardware Monitor

Variable Value
Hardware Monitor
Current BIOS Firmware Version Misano 05.12.09.0017

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
190

Variable Value
Date/Time
BIOS Setting Change via CLI Command No Data
BIOS Setup Invoked Time 2020/04/14 16:16:54
BBS Invoked Time No Data
Platform Information
CPU Model Intel(R) Core(TM) i56500TE CPU @2.3GHz
Memory
Channel A: 8192 MB, 2133Mhz

Channel B: Not Installed

Motherboard Type Misano
Motherboard Revision Rev 1.00
Voltage
VCORE: 1.728 V
VDDQ: 1.536 V
12V: 12.024V
5V: 5.070 V
5VSUS: 5.070 V
Fan Speed
CPU: 1809 RPM
CHA: 0 RPM
Temperature
CPU: 24.0 C / 75.2 F
PCH: 23.0 C / 73.4 F
Front Panel 23.0 C / 73.4 F

Misano u Advanced u NCR Configuration u USB Port VID/PID

Variable Value
PORTA: 1C4F/0026, USB Keyboard
PORTB: 046D/C063, DELL USB Laser Mouse
PORTC: Not Installed
PORTD: Not Installed

PORTE: Not Installed

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 NCR SelfServ 88 ATM Service Manual
191

Variable Value
PORTF: Not Installed
PORT0: Not Installed
PORT1: Not Installed
PORT2: Not Installed

Misano u Advanced u NCR Configuration u Secure Erase

Variable Value
Which Drive would you like to erase?
Serial ATA Port 1: [ATAP 1 iHAS124 F)
Serial ATA Port 2: [ST500DM009-2F110A]

Misano u Advanced u NCR Configuration u USB Black List

Variable Value

USB Black List

USB Black List Enabled
Add USB devices to Black List
00 (VID_PID) 0x0404 0x0400 Enabled
01 (VID_PID) 0x077A_0x100D Enabled
02 (VID_PID) 0x1D5F_0x0100 Enabled
03 (VID_PID) 0x0ACD_0x0860 Enabled
04 (VID_PID) 0x058F_0x09520 Enabled
05 (VID_PID) 0x10AE_0x8915 Enabled
06 (VID_PID) 0x05E0_0x1200 Enabled
07 (VID_PID) 0x03EB_0x2013 Enabled
08 (VID_PID) 0x0404_0x041F Enabled
09 (VID_PID) 0x0404_0x0420 Enabled
10 (VID_PID) 0x0404_0x041C Enabled
11 (VID_PID) 0x0404_0x0418 Enabled
12 (VID_PID) 0x0404_0x044F Enabled
13 (VID_PID) 0x0404_0x0405 Enabled
14(VID_PID) 0x0404_0x0466 Enabled

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 NCR SelfServ 88 ATM Service Manual
192

Misano u Advanced u Boot Configuration

Variable Value

Boot Configuration
Numlock Off

Misano u Advanced u USB Configuration

Variable Value

USB Configuration
USB BIOS Support Enabled
USB Legacy SMI Bit Cleaner Enabled

Misano u Advanced u Chipset Configuration

Variable Value

Chipset Configuration
Setup Warning:
Setting items on this screen to incorrect values may
cause your system to malfunction!
H2OUVE Support Enabled
BIOS WDT Enabled

Misano u Advanced u ACPI Table/Features Control

Variable Value

ACPI Table/Features Control

u ACPI Settings
FACP-RTC S4 Wakeup Enabled
APIC-IO APIC Mode Enabled
ACPI Memory Debug Disabled

Misano u Advanced u ACPI Table/Features Control uACPI Settings

Variable Value

ACPI Settings
ACPI Version 5.0
Enable ACPI Auto Configuration Enabled

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 NCR SelfServ 88 ATM Service Manual
193

Variable Value

Native APM Auto

Low Power S0 Idle Capacity Disabled
Lpit Windows RS2 Workaround Enabled
Lpit Recidency Counter SLP S0
SSDT Table from File Disabled
PCI Delay Optimization Disabled

Misano u Advanced u CPU Configuration

Variable Value

CPU Configuration
Type Intel(R) Core(TM) i5-6500TE CPU @ 2.30GHz
ID 0x506E3
Speed 2300 MHz
L1 Data Cache 32 KB x 4
L1 Instruction Cache 32 KB x 4
L2 Cache 256 KB x 4
L3 Cache 6 MB
L4 Cache N/A
VMX Supported
SMX/TXT Supported
SW Guard Extensions (SGX) Software Controlled
Select Owner EPOCH Input Type No Change in Owner EPOCHs
PRMRR Size INVALID PRMRR
CPU Flex Ratio Override Disabled
CPU Flex Ratio Settings 23
Hardware Prefetcher Enabled
Adjacent Cache Line Prefetcher Enabled
Intel (VMX) Virtualization Technology Enabled
PECI Enabled
Active Processor Cores All
BIST Disabled

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 NCR SelfServ 88 ATM Service Manual
194

Variable Value

JTAG C10 Power Disabled

AP Threads Idle Manner MWAIT Loop
AES Enabled
MachineCheck Enabled
MonitorMWait Enabled
Intel Trusted Extension Technology Disabled
Alias Check Request Disabled
DPR Memory Size (MB) 4
Reset AUX Content No
BIOS Guard Disabled
Flash Wear Out Protection Disabled
Current Debug Interface Status Disabled
Debug Interface Disabled
Debug Interface Lock Enabled
Processor Trace Memory Allocation Disabled
FCLK Frequency for Early Power On Normal (800MHz)
Three Strike Counter Enabled
Voltage Optimisation Auto

Misano u Advanced u Power and Performance

Variable

Power and Performance

u CPU - Power Management Control
u GT - Power Management Control

Misano u Advanced u Power and Performance u CPU - Power Management

Control

Variable Value

CPU - Power Management Control

Boot Performance Mode Max Non-Turbo Performance
Intel(R) SpeedStep(TM) Enabled
Race to Halt (RTH) Enabled

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 NCR SelfServ 88 ATM Service Manual
195

Variable Value

Intel(R) Speed Shift Technology Disabled

HDC Control Disabled
Turbo Mode Enabled
u View/Configure Turbo Options
u CPU VR Settings
Platform PL1 Enable Disabled
Plastform PL2 Enable Disabled
Power Limit Override Disabled
C States Disabled
Thermal Monitor Enabled
Interrupt Redirection Mode Selection PAIR with Fixed Priority
Timed MWAIT Disabled
u Custom P-State Table
EC Turbo Control Mode Disabled
Energy Performance gain Disabled
EPG DIMM Idd3N 26
EPG DIMM Idd3P 11
u Power Limit 3 Settings
u CPU Lock Configuration

Misano u Advanced u Power and Performance u CPU - Power Management

Control u View/Configure Turbo Options

Variable Value

View/Configure Turbo Options

Current Turbo Settings
Max Turbo Power Limit 4095.875
Min Turbo Power Limit 0.0
Package TDP Limit 35.0
Power Limit 1 35.0
Power Limit 2 43.750
1 - Core Turbo Ratio 33

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 NCR SelfServ 88 ATM Service Manual
196

Variable Value

2 - Core Turbo Ratio 32

3 - Core Turbo Ratio 31
4 - Core Turbo Ratio 30
5 - Core Turbo Ratio 0
6 - Core Turbo Ratio 0
7 - Core Turbo Ratio 0
8 - Core Turbo Ratio 0
Energy Performance Gain Disabled
EPG DIMM Idd3N 26
EPG DIMM Idd3P 11

Energy Efficient P-State Enabled

Package Power Limit MSR Lock Disabled
Power Limit 1 Override Disabled
Power Limit 2 Override Enabled
Power Limit 2 0
1 - Core Ratio Limit Override 0
2 - Core Ratio Limit Override 0
3 - Core Ratio Limit Override 0
4 - Core Ratio Limit Override 0
5 - Core Ratio Limit Override 0
6 - Core Ratio Limit Override 0
7 - Core Ratio Limit Override 0
8 - Core Ratio Limit Override 0
Energy Efficient Turbo Auto

Misano u Advanced u Power and Performance u CPU - Power Management

Control u CPU VR Settings

Variable Value

CPU VR Settings
VR Power Delivery Design Auto

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 NCR SelfServ 88 ATM Service Manual
197

Variable Value

PSYS Slope 0
PSYS Offset 0
PSYS PMax Power 0
u Acoustic Noise Settings
u Core/IA VR Settings
u GT-Sliced VR Settings

Misano u Advanced u Power and Performance u CPU - Power Management

Control u CPU VR Settings u Acoustic Noise Settings

Variable Value

Acooustic Noise Settings

Acoustic Noise Mitigation Disabled
IA VR Domain
Disable fast PKG C State Ramp for IA Domain False
Slow Slew Rate for IA Domain Fast/2
GT VR Domain
Disable fast PKG C State Ramp for IA Domain False
Slow Slew Rate for GT Domain Fast/2
SA VR Domain
Disable fast PKG C State Ramp for IA Domain False
Slow Slew Rate for SA Domain Fast/2

Misano u Advanced u Power and Performance u CPU - Power Management

Control u CPU VR Settings u Core IA/VR Settings

Variable Value

Core IA/ VR Settings

VR Config Enable Enabled
AC Loadline 0
DC Loadline 0
PS Current Threshold 1 0
PS Current Threshold 2 0
PS Current Threshold 3 0

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 NCR SelfServ 88 ATM Service Manual
198

Variable Value

PS3 Enable Enabled

PS4 Enable Enabled
IMON Slope 0
IMON Offset 0
IMON Prefix +
VR Current Limit 0
VR Voltage Limit 0
TDC Enable Enabled
TDC Current Limit 0
TDC Time Window 1 ms
TDC Lock Disabled

Misano u Advanced u Power and Performance u CPU - Power Management

Control u CPU VR Settings u GT - Sliced VR Settings

Variable Value

GT - Sliced VR Settings
VR Config Enable Enabled
AC Loadline 0
DC Loadline 0
PS Current Threshold 1 0
PS Current Threshold 2 0
PS Current Threshold 3 0
PS3 Enable Enabled
PS4 Enable Enabled
IMON Slope 0
IMON Offset 0
IMON Prefix +
VR Current Limit 0
VR Voltage Limit 0
TDC Enable Enabled
TDC Current Limit 0

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 NCR SelfServ 88 ATM Service Manual
199

Variable Value

TDC Time Window 1 ms

TDC Lock Disabled

Misano u Advanced u Power and Performance u CPU - Power Management

Control u Custom P-State Table

Variable Value

Custom P-State Table

Number of P Stated 0
Max P- Stat Ratio 0
P - State Ratio 0
P - State Ratio 0
\x019A 0
\x019B 0
\x019C 0
\x019D 0
\x019E 0
\x019F 0
\x0190 0
P - State Ratio 0
P - State Ratio 0
P - State Ratio 0
P - State Ratio 0
P - State Ratio 0
P - State Ratio 0
P - State Ratio 0
P - State Ratio 0
P - State Ratio 0
P - State Ratio 0
P - State Ratio 0
P - State Ratio 0
P - State Ratio 0

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 NCR SelfServ 88 ATM Service Manual
200

Variable Value

P - State Ratio 0
P - State Ratio 0

Misano u Advanced u Power and Performance u CPU - Power Management

Control u Power Limit 3 Settings

Variable Value

Power Limit 3 Settings

Power Limit 3 Override Disabled

Misano u Advanced u Power and Performance u CPU - Power Management

Control u CPU Lock Configuration

Variable Value

CPU Lock Configuration

CFG Lock Enabled
Overclocking Lock Disabled

Misano u Advanced u Power and Performance u GT - Power Management Control

Variable Value

GT Power Management Control

RC6 (Render Standby) Enabled
Maximum GT Frequency Dafault Max Frequency

Misano u Advanced u Memory Configuration

Variable Value

Memory Configuration
u Memory Thermal Configuration
u Memory Training Algorithms
Memory RC Version 2.0.0.6
Memory Frequency 2133 MHz
Memory Timings (tCL-tRCD-tRP-tRAS) 15-15-15-36
Channel 0 Slot 0 Populated & Enabled
Size 8192 MB (DDR4)

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 NCR SelfServ 88 ATM Service Manual
201

Variable Value

Number of Ranks 2
Manufacturer Unknown
Channel 0 Slot 1 Not Populated/ Disabled
Channel 1 Slot 0 Not Populated/ Disabled
Channel 1 Slot 1 Not Populated/ Disabled
Memory ratio/reference clock options moved to
Overclock->Memory->Custom Profile Menu
MRC ULT Safe Config Disabled
Memory Test on Warm Boot Enabled
Maximum Memory Frequency Auto
HOB Buffer Size Auto
ECC Support Enabled
Max TOLUD Dynamic
SA GV Enabled
SA GV Low Freq MRC Default
Retrain on Fast Fail Enabled
Command Tristate Enabled
BER Support Enabled
Enable RH prevention Enabled
Row Hammer Solution Hardware RHP
RH Activation Probability 1/2ˆ11
Exit on Failure (MRC) Enabled
MC Lock Enabled
Probeless Trace Disabled
Enable/Disable IED (Intel Enhanced Debug) Disabled
Ch Hash Support Enabled
Ch Hash Mask 0
Ch Hash Interleaved Bit BIT8
VC1 Read Metering Enabled
VC1 RdMeter Time Window 800
VC1 RdMeter Threshold 280

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 NCR SelfServ 88 ATM Service Manual
202

Variable Value

Strong Weak Leaker 7

Memory Scrambler Enabled
Force ColdReset Disabled
Channel A DIMM Control Enable both DIMMs
Channel B DIMM Control Enable both DIMMs
Force Single Rank Disabled
Memory Remap Enabled
Time Measure Disabled
Lpddr Mem WL Set Set B
BDAT ACPI Table Support Disabled
BDAT Memory Data Schema 6B
BDAT Memory Test Type Rank Margin Tool Rank
Rank Margin Tool Loop Count 0
EV Loader Disabled
EV Loader Delay Enabled

Misano u Advanced u Memory Configuration u Memory Thermal Configuration

Variable Value

Memory Thermal Configuration

u Memory Power and Thermal Throttling
Memory Thermal Management Disabled

Misano u Advanced u Memory Configuration u Memory Thermal Configuration u

Memory Power and Thermal Throttling

Variable Value

Memory Power and Thermal Throttling

Memory Thermal Management Disabled
DDR PowerDown and Idle Counter BIOS
For LPDDR Only: BIOS
DDR PowerDown and Idle Counter
REFRESH_2X_MODE Disabled
LPDDR Thermal Sensor Enabled

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 NCR SelfServ 88 ATM Service Manual
203

Variable Value

Selfrefresh Enable Enabled

SelfRefresh Idle Timer 512
Throttler CKEMin Defeature Disabled
Throttler CKEMin Timer 48
u DRAM Power Meter
u Memory Thermal Reporting
u Memory RAPL

Misano u Advanced u Memory Configuration u Memory Thermal Configuration u

Memory Power and Thermal Throttling u DRAM Power Meter

Variable Value

DRAM Power Meter

Use user provided power weights, scale factor, Disabled
and channel power floor values
Energy Scale factor 4
Idle Energy Ch0DIMM0 10
PowerDown Energy Ch0DIMM0 6
Active Energy Ch0DIMM0 172
Read Energy Ch0DIMM0 212
Write Energy Ch0DIMM0 221
Idle Energy Ch0DIMM1 10
PowerDown Energy Ch0DIMM1 6
Active Energy Ch0DIMM1 172
Read Energy Ch0DIMM1 212
Write Energy Ch0DIMM1 221
Idle Energy Ch1DIMM0 10
PowerDown Energy Ch1DIMM0 6
Active Energy Ch1DIMM0 172
Read Energy Ch1DIMM0 212
Write Energy Ch1DIMM0 221
Idle Energy Ch1DIMM1 10
PowerDown Energy Ch1DIMM1 6

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 NCR SelfServ 88 ATM Service Manual
204

Variable Value

Active Energy Ch1DIMM1 172

Read Energy Ch1DIMM1 212
Write Energy Ch1DIMM1 221

Misano u Advanced u Memory Configuration u Memory Thermal Configuration u

Memory Power and Thermal Throttling u Memory Thermal Reporting

Variable Value

Memory Thermal Reporting

Lock Thermal Management registers Enabled
Extern Term Status Disabled
Closed Loop Therm Manage Disabled
Open Loop Therm Manage Disabled
DDR4 Skip Refresh En Enabled
Thermal Threshold Settings
Warm Threshold Ch0DIMM0 255
Warm Threshold Ch0DIMM1 255
Hot Threshold Ch0DIMM0 255
Hot Threshold Ch0DIMM1 255
Warm Threshold Ch1DIMM0 255
Warm Threshold Ch1DIMM1 255
Hot Threshold Ch1DIMM0 255
Hot Threshold Ch1DIMM1 255
Thermal Throttle Budget Settings
Warm Budget Ch0DIMM0 255
Warm Budget Ch0DIMM1 255
Hot Budget Ch0DIMM0 255
Hot Budget Ch0DIMM1 255
Warm Budget Ch1DIMM0 255
Warm Budget Ch1DIMM1 255
Hot Budget Ch1DIMM0 255
Hot Budget Ch1DIMM1 255

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 NCR SelfServ 88 ATM Service Manual
205

Misano u Advanced u Memory Configuration u Memory Thermal Configuration u

Memory Power and Thermal Throttling u Memory RAPL

Variable Value

Memory RAPL
RAPL Power Floor Ch0 0
RAPL Power Floor Ch1 0
RAPL PL Lock Disabled
RAPL PL 1 Enable Disabled
RAPL PL 1 Power 0
RAPL PL 1 WindowX 0
RAPL PL 1 WindowY 0
RAPL PL 2 Enable Disabled
RAPL PL 2 Power 0
RAPL PL 2 WindowX 0
RAPL PL 2 WindowY 0

Misano u Advanced u Memory Configuration u Memory Training Algorithms

Variable Value

Memory Training Algorithms

Early Command Training Disabled
SenseAmp Offset Training Enabled
Early ReadMPR Timing Centering 2D Enabled
Read MPR Training Enabled
Receive Enable Training Enabled
Jedec Write Leveling Enabled
Early Write Time Centering 2D Enabled
Early Write Drive Strength/Equalization Enabled
Early Read Time Centering 2D Enabled
Write Timing Centering 1D Enabled
Write Voltage Centering 1D Enabled
Read Timing Centering 1D Enabled
DIMM ODT Trainingˆ Enabled

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 NCR SelfServ 88 ATM Service Manual
206

Variable Value

Write Drive Strength/Equalization 2Dˆ Disabled

Write Slew Rate Trainingˆ Enabled
Read ODT Trainingˆ Enabled
Read Equalization Trainingˆ Enabled
Read AsmplifierTrainingˆ Enabled
Write Timing Centering 2D Enabled
Rear Timing Centering 2D Enabled
Command Voltage Centering Enabled
Write Voltage Centering 2D Enabled
Read Voltage Centering 2D Enabled
Late Command Training Enabled
Round Trip Latency Enabled
Turn Around Timing Training Enabled
Rank Margin Tool Disabled
Memory Test Disabled
DIMM SPD Alias test Disabled
Received Enable Centering 1D Enabled
Retrain Margin Check Enabled
Write Drive Strength Up/Dn Independently Disabled
CMD Slew Rate Training Enabled
CMD Drive Strength/Tx Equalization Enabled
CMD Normalization Enabled

Misano u Advanced u System Agent (SA) Configuration

Variable Value

System Agent (SA) Configuration

SA PCIe Code Version 3.7.5.0
VT-d Supported
u Graphics Configuration
u DMI/OPI Configuration
u PEG Port Configuration

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 NCR SelfServ 88 ATM Service Manual
207

Variable Value

Stop Grant Configuration Auto

VT-d Enabled
CHAP Device (B0:D7:F0) Disabled
Thermal Device (B0:D4:F0) Disabled
GMM Device (B0:D8:F0) Enabled
CRID Support Disabled
Above 4GB MMIO BIOS Assignment Disabled
X2APIC Opt Out Disabled

Misano u Advanced u System Agent (SA) Configuration u Graphics Configuration

Variable Value

Graphics Configuration
Graphics Turbo IMON Current 31
Skip Scanning of External Gfx Card Disabled
Primary Display Auto
Select PCIE Card Auto
Internal Graphics Auto
GTT Size 8MB
Aperture Size 256MB
DVMTPre-Allocated 32M
DVMT Total Gfx Mem 256M
Intel Graphics Pei Display Peim Disabled
Gfx Low Power Mode Enabled
VDD Enable Enabled
PM Support Enabled
PAVP Enable Enabled
Cdynmax Clamping Enable Enabled
Cd Clock Frequency 675 Mhz
IUER Button Enable Disabled

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 NCR SelfServ 88 ATM Service Manual
208

Misano u Advanced u System Agent (SA) Configuration u DPM/OPI Configuration

Variable Value

DPM/OPI Configuration
DMI X4 Gen3
DMI Max Link Speed Auto
DMI Gen3 Eq Phase 2 Auto
DMI Gen3 Eq Phase 3 Method Auto
DMI Vc1 Control Disabled
DMI Vcm Control Enabled
Program Static Phase 1 Eq Enabled
u Gen3 Root Port Preset Value for Each Lane
u Gen3 Endpoint Preset Value for Each Lane
u Gen3 Endpoint Hint Value for Each Lane
u Gen3 RxCTLE Control
DMI Link ASPM Control L1
DMI Extended Sync Control Disabled
DMI De-emphasis Control -3.5dB
DMI IOT Disabled

Misano u Advanced u System Agent (SA) Configuration u DPM/OPI Configuration

u Gen3 Root Port Preset Value for Each Lane

Variable Value

Gen3 Root Port Preset Value for Each Lane

Lane 0 4
Lane 1 4
Lane 2 4
Lane 3 4

Misano u Advanced u System Agent (SA) Configuration u DPM/OPI Configuration

u Gen3 Endpoint Preset Value for Each Lane

Variable Value

Gen3 Endpoint Preset Value for Each Lane

Lane 0 7

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 NCR SelfServ 88 ATM Service Manual
209

Variable Value

Lane 1 7
Lane 2 7
Lane 3 7

Misano u Advanced u System Agent (SA) Configuration u DPM/OPI Configuration

u Gen3 Endpoint Hint Value for Each Lane

Variable Value

Gen3 Endpoint Hint Value for Each Lane

Lane 0 2
Lane 1 2
Lane 2 2
Lane 3 2

Misano u Advanced u System Agent (SA) Configuration u DPM/OPI Configuration

u Gen3 RxCTLE Control

Variable Value

Gen3 RxCTLE Control

Bundle0 3
Bundle1 3

Misano u Advanced u System Agent (SA) Configuration u PEG Port Configuration

Variable Value

PEG Port Configuration

PEG 0:1:0 Not Present
Enable Root Port Auto
Max Link Speed Auto
PEG0 Slot Power Limit Value 75
PEG0 Slot Power Limit Scale 1.0x
PEG0 Physical Slot Number 1
PEG 0:1:1 Not Present
Enable Root Port Auto
Max Link Speed Auto

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 NCR SelfServ 88 ATM Service Manual
210

Variable Value

PEG0 Slot Power Limit Value 75

PEG0 Slot Power Limit Scale 1.0x
PEG0 Physical Slot Number 2
PEG 0:1:2 Not Present
Enable Root Port Auto
Max Link Speed Auto
PEG0 Slot Power Limit Value 75
PEG0 Slot Power Limit Scale 1.0x
PEG0 Physical Slot Number 3
Program PCIe ASPM after OpROM Disabled
Program Static Phase1 Eq Enabled
u Gen3 Root Port Preset Value for Each Lane
u Gen3 Endpoint Preset Value for Each Lane
u Gen3 Endpoint Hint Value for Each Lane
u Gen3 RxCTLE Control
Gen3 Adaptive Software Equalization
Always Attempt SW EQ Disabled
Number of Presets to Test Auto
Allow PERST# GPIO Usage Enabled
SW EQ Enable VOC Auto
Jitter Dwell Time 3000
Jitter Error Target 2
VOC Dwell Time 10000
VOC Error Target 2
Generate BDAT PEG Margin Data Disabled
PCIe Rx CEM Test Mode Disabled
PCIe Spread Spectrum Clocking Enabled

NCR - CONFIDENTIAL AND PROPRIETARY

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 NCR SelfServ 88 ATM Service Manual
211

Misano u Advanced u System Agent (SA) Configuration u PEG Port Configuration

u Gen3 Root Port Preset Value for Each Lane

Variable Value

Gen3 Root Port Preset Value for Each Lane

Lane 0 7
Lane 1 7
Lane 2 7
Lane 3 7
Lane 4 7
Lane 5 7
Lane 6 7
Lane 7 7
Lane 8 7
Lane 9 7
Lane 10 7
Lane 11 7
Lane 12 7
Lane 13 7
Lane 14 7
Lane 15 7

Misano u Advanced u System Agent (SA) Configuration u PEG Port Configuration

u Gen3 Endpoint Preset Value for Each Lane

Variable Value

Gen3 Endpoint Preset Value for Each Lane

Lane 0 7
Lane 1 7
Lane 2 7
Lane 3 7
Lane 4 7
Lane 5 7
Lane 6 7

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 NCR SelfServ 88 ATM Service Manual
212

Variable Value

Lane 7 7
Lane 8 7
Lane 9 7
Lane 10 7
Lane 11 7
Lane 12 7
Lane 13 7
Lane 14 7
Lane 15 7

Misano u Advanced u System Agent (SA) Configuration u PEG Port Configuration

u Gen3 Endpoint Hint Value for Each Lane

Variable Value

Gen3 Endpoint Hint Value for Each Lane

Lane 0 2
Lane 1 2
Lane 2 2
Lane 3 2
Lane 4 2
Lane 5 2
Lane 6 2
Lane 7 2
Lane 8 2
Lane 9 2
Lane 10 2
Lane 11 2
Lane 12 2
Lane 13 2
Lane 14 2
Lane 15 2

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 NCR SelfServ 88 ATM Service Manual
213

Misano u Advanced u System Agent (SA) Configuration u PEG Port Configuration

u Gen3 RxCTLE Control

Variable Value

Gen3 RxCTLE Control

Bundle0 3
Bundle1 3
Bundle2 3
Bundle3 3
Bundle4 3
Bundle5 3
Bundle6 3
Bundle7 3
RxCTLE Override Disabled

Misano u Advanced u PCH-IO Configuration

Variable Value

PCH-IO Configuration
u PCI Express Configuration
u SATA and RST Configuration
u USB Configuration
u Security Configuration
u HD Audio Configuration
u Serial IO Configuration
u ISH Configuration
u TraceHub Configuration Menu
u Pch Thermal Throttling Control
DCI Enable (HDCIEN) Disabled
Debug Port Selection Legacy UART
GNSS Disabled
PCH LAN Controller Enabled
Sensor Hub Type None
Wake on LAN Enable Enabled

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 NCR SelfServ 88 ATM Service Manual
214

Variable Value

SLP_LAN# Low on DC Power Disabled

K1 Off Enabled
Wake on WLAN and BT Enable Disabled
Disable DSX ACPRESENT PullDown Disabled
CLKRUN# Logic Enabled
Serial IRQ Mode Continuous
Port 61h Bit-4 Emulation Enabled
State After G3 S5 State
Port 80h Redirection LCP Bus
Enhance Port 80h LPC Decoding Enabled
Compatible Revision ID Disabled
PCH Cross Throttling Enabled
Disable Energy Reporting False
Enable TCO Timer Enabled
PCIe PII SSC Auto
Unlock PCH P2SB Enabled
Flash Protection Range Register (FPRR) Enabled
SPD Write Disable True
Hybrid Storage Mode Disabled
ChipsetInit HECI Message Enabled
Bypass ChipsetInit Sync Reset Disabled

Misano u Advanced u PCH-IO Configuration u PCI Express Configuration

Variable Value

PCI Express Configuration

PCI Express Clock Gating Enabled
Legacy IO Low Latency Disabled
DMI Link ASPM Control Enabled
PCIE Port Assigned to LAN 4
Port8xh Decode Disabled
Peer Memory Write Enable Disabled

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 NCR SelfServ 88 ATM Service Manual
215

Variable Value

Compliance Test Mode Disabled

PCI3-USB Glitch W/A Disabled
PCIe Function Swap Enabled
u PCI Express Gen3 Eq Lanes
u PCI Express Root Port 1
u PCI Express Root Port 2
u PCI Express Root Port 3
u PCI Express Root Port 5
u PCI Express Root Port 6
u PCI Express Root Port 7
u PCI Express Root Port 8
u PCI Express Root Port 9
u PCI Express Root Port 10
u PCI Express Root Port 11
u PCI Express Root Port 12
u PCI Express Root Port 13
u PCI Express Root Port 14
u PCI Express Root Port 15
u PCI Express Root Port 16
u PCI Express Root Port 17
u PCI Express Root Port 21
u PCI Express Root Port 22
u PCI Express Root Port 23
u PCI Express Root Port 24

Misano u Advanced u PCH-IO Configuration u PCI Express Configuration u PCI

Express Gen3 Eq Lanes

Variable Value

PCI Express Gen3 Eq lanes

PCIE1 Cm 6
PCIE1 Cp 2

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 NCR SelfServ 88 ATM Service Manual
216

Variable Value

PCIE2 Cm 6
PCIE2 Cp 2
PCIE3 Cm 6
PCIE3 Cp 2
PCIE4 Cm 6
PCIE4 Cp 2
PCIE5 Cm 6
PCIE5 Cp 2
PCIE6 Cm 6
PCIE6 Cp 2
PCIE7 Cm 6
PCIE7 Cp 2
PCIE8 Cm 6
PCIE8 Cp 2
PCIE9 Cm 6
PCIE9 Cp 2
PCIE10 Cm 6
PCIE10 Cp 2
PCIE11 Cm 6
PCIE11 Cp 2
PCIE12 Cm 6
PCIE12 Cp 2
PCIE13 Cm 6
PCIE13 Cp 2
PCIE14 Cm 6
PCIE14 Cp 2
PCIE15 Cm 6
PCIE15 Cp 2
PCIE16 Cm 6
PCIE16 Cp 2

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
217

Variable Value

PCIE17 Cm 6
PCIE17 Cp 2
PCIE18 Cm 6
PCIE18 Cp 2
PCIE19 Cm 6
PCI19 Cp 2
PCIE20 Cm 6
PCIE20 Cp 2
Override SW EQ Settings Disabled

Misano u Advanced u PCH-IO Configuration u PCI Express Configuration u PCI

Express Root Port 1

Variable Value

PCI Express Root Port 1

PCI Express Root Port 1 Disabled

Misano u Advanced u PCH-IO Configuration u PCI Express Configuration u PCI

Express Root Port 2

Variable Value

PCI Express Root Port 2

PCI Express Root Port 2 Enabled
Topology Unknown
ASPM Auto
L1 Substates L1.1 & L1.2
Gen3 Eq Phase3 Method Software Search
UPTP 5
DPTP 7
ACS Enabled
URR Disabled
FER Disabled
NFER Disabled
CER Disabled

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
218

Variable Value

CTO Disabled
SEFE Disabled
SENFE Diaabled
SECE Disabled
PME SCI Enabled
Hot Plug Disabled
Advanced Error Reporting Enabled
PCIe Speed Auto
Transmitter Half swing Disabled
Detect Timeout 0
Extra Bus Reserved 0
Reserved Memory 10
Reserved IO 4
PCH PCIe LTR Configuration
PCH PCIE2 LTR Enabled
Snoop Latency Override Auto
Non Snoop Latency Override Auto
Force KTR Override Disabled
PCIE2 LTR Lock Disabled
PCH PCIe CLKREQ# Configuration
PCIE2 CLKREQ Mapping Override Default

Misano u Advanced u PCH-IO Configuration u PCI Express Configuration u PCI

Express Root Port 3

Variable Value

PCI Express Root Port 3

PCI Express Root Port 3 Enabled
Topology x1
ASPM Auto
L1 Substates L1.1 & L1.2
Gen3 Eq Phase3 Method Software Search

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
219

Variable Value

UPTP 5
DPTP 7
ACS Enabled
URR Disabled
FER Disabled
NFER Disabled
CER Disabled
CTO Disabled
SEFE Disabled
SENFE Diaabled
SECE Disabled
PME SCI Enabled
Hot Plug Disabled
Advanced Error Reporting Enabled
PCIe Speed Auto
Transmitter Half swing Disabled
Detect Timeout 0
Extra Bus Reserved 0
Reserved Memory 10
Reserved IO 4
PCH PCIe LTR Configuration
PCH PCIE3 LTR Enabled
Snoop Latency Override Auto
Non Snoop Latency Override Auto
Force KTR Override Disabled
PCIE3 LTR Lock Disabled
PCH PCIe CLKREQ# Configuration
PCIE3 CLKREQ Mapping Override Default

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
220

Misano u Advanced u PCH-IO Configuration u PCI Express Configuration u PCI

Express Root Port 5

Variable Value

PCI Express Root Port 5

PCI Express Root Port 5 Enabled
Topology Unknown
ASPM Auto
L1 Substates L1.1 & L1.2
Gen3 Eq Phase3 Method Software Search
UPTP 5
DPTP 7
ACS Enabled
URR Disabled
FER Disabled
NFER Disabled
CER Disabled
CTO Disabled
SEFE Disabled
SENFE Diaabled
SECE Disabled
PME SCI Enabled
Hot Plug Disabled
Advanced Error Reporting Enabled
PCIe Speed Auto
Transmitter Half swing Disabled
Detect Timeout 0
Extra Bus Reserved 0
Reserved Memory 10
Reserved IO 4
PCH PCIe LTR Configuration
PCH PCIE5 LTR Enabled
Snoop Latency Override Auto

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
221

Variable Value

Non Snoop Latency Override Auto

Force KTR Override Disabled
PCIE5 LTR Lock Disabled
PCH PCIe CLKREQ# Configuration
PCIE5 CLKREQ Mapping Override Default

Misano u Advanced u PCH-IO Configuration u PCI Express Configuration u PCI

Express Root Port 6

Variable Value

PCI Express Root Port 6

PCI Express Root Port 6 Enabled
Topology Unknown
ASPM Auto
L1 Substates L1.1 & L1.2
Gen3 Eq Phase3 Method Software Search
UPTP 5
DPTP 7
ACS Enabled
URR Disabled
FER Disabled
NFER Disabled
CER Disabled
CTO Disabled
SEFE Disabled
SENFE Diaabled
SECE Disabled
PME SCI Enabled
Hot Plug Disabled
Advanced Error Reporting Enabled
PCIe Speed Auto
Transmitter Half swing Disabled

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
222

Variable Value

Detect Timeout 0
Extra Bus Reserved 0
Reserved Memory 10
Reserved IO 4
PCH PCIe LTR Configuration
PCH PCIE6 LTR Enabled
Snoop Latency Override Auto
Non Snoop Latency Override Auto
Force KTR Override Disabled
PCIE6 LTR Lock Disabled
PCH PCIe CLKREQ# Configuration
PCIE6 CLKREQ Mapping Override Default

Misano u Advanced u PCH-IO Configuration u PCI Express Configuration u PCI

Express Root Port 7

Variable Value

PCI Express Root Port 7

PCI Express Root Port 7 Enabled
Topology Unknown
ASPM Auto
L1 Substates L1.1 & L1.2
Gen3 Eq Phase3 Method Software Search
UPTP 5
DPTP 7
ACS Enabled
URR Disabled
FER Disabled
NFER Disabled
CER Disabled
CTO Disabled
SEFE Disabled

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
223

Variable Value

SENFE Diaabled
SECE Disabled
PME SCI Enabled
Hot Plug Disabled
Advanced Error Reporting Enabled
PCIe Speed Auto
Transmitter Half swing Disabled
Detect Timeout 0
Extra Bus Reserved 7
Reserved Memory 4
Reserved IO 4
PCH PCIe LTR Configuration
PCH PCIE7 LTR Enabled
Snoop Latency Override Auto
Non Snoop Latency Override Auto
Force KTR Override Disabled
PCIE7 LTR Lock Disabled
PCH PCIe CLKREQ# Configuration
PCIE7 CLKREQ Mapping Override Default

Misano u Advanced u PCH-IO Configuration u PCI Express Configuration u PCI

Express Root Port 8

Variable Value

PCI Express Root Port 8

PCI Express Root Port 8 Enabled
Topology Unknown
ASPM Auto
L1 Substates L1.1 & L1.2
Gen3 Eq Phase3 Method Software Search
UPTP 5
DPTP 7

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
224

Variable Value

ACS Enabled
URR Disabled
FER Disabled
NFER Disabled
CER Disabled
CTO Disabled
SEFE Disabled
SENFE Diaabled
SECE Disabled
PME SCI Enabled
Hot Plug Disabled
Advanced Error Reporting Enabled
PCIe Speed Auto
Transmitter Half swing Disabled
Detect Timeout 0
Extra Bus Reserved 7
Reserved Memory 17
Reserved IO 8
PCH PCIe LTR Configuration
PCH PCIE8 LTR Enabled
Snoop Latency Override Auto
Non Snoop Latency Override Auto
Force KTR Override Disabled
PCIE8 LTR Lock Disabled
PCH PCIe CLKREQ# Configuration
PCIE8 CLKREQ Mapping Override Default

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
225

Misano u Advanced u PCH-IO Configuration u PCI Express Configuration u PCI

Express Root Port 9

Variable Value

PCI Express Root Port 9

PCI Express Root Port 9 Enabled
Topology M2
ASPM Auto
L1 Substates L1.1 & L1.2
Gen3 Eq Phase3 Method Software Search
UPTP 5
DPTP 7
ACS Enabled
URR Disabled
FER Disabled
NFER Disabled
CER Disabled
CTO Disabled
SEFE Disabled
SENFE Diaabled
SECE Disabled
PME SCI Enabled
Hot Plug Disabled
Advanced Error Reporting Enabled
PCIe Speed Auto
Transmitter Half swing Disabled
Detect Timeout 0
Extra Bus Reserved 0
Reserved Memory 10
Reserved IO 4
PCH PCIe LTR Configuration
PCH PCIE9 LTR Enabled
Snoop Latency Override Auto

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
226

Variable Value

Non Snoop Latency Override Auto

Force KTR Override Disabled
PCIE9 LTR Lock Disabled
PCH PCIe CLKREQ# Configuration
PCIE9 CLKREQ Mapping Override Default

Misano u Advanced u PCH-IO Configuration u PCI Express Configuration u PCI

Express Root Port 10

Variable Value

PCI Express Root Port 10

PCI Express Root Port 10 Enabled
Topology Unknown
ASPM Auto
L1 Substates L1.1 & L1.2
Gen3 Eq Phase3 Method Software Search
UPTP 5
DPTP 7
ACS Enabled
URR Disabled
FER Disabled
NFER Disabled
CER Disabled
CTO Disabled
SEFE Disabled
SENFE Diaabled
SECE Disabled
PME SCI Enabled
Hot Plug Disabled
Advanced Error Reporting Enabled
PCIe Speed Auto
Transmitter Half swing Disabled

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
227

Variable Value

Detect Timeout 0
Extra Bus Reserved 0
Reserved Memory 10
Reserved IO 4
PCH PCIe LTR Configuration
PCH PCIE10 LTR Enabled
Snoop Latency Override Auto
Non Snoop Latency Override Auto
Force KTR Override Disabled
PCIE10 LTR Lock Disabled
PCH PCIe CLKREQ# Configuration
PCIE10 CLKREQ Mapping Override Default

Misano u Advanced u PCH-IO Configuration u PCI Express Configuration u PCI

Express Root Port 11

Variable Value

PCI Express Root Port 11

PCI Express Root Port 11 Enabled
Topology Unknown
ASPM Auto
L1 Substates L1.1 & L1.2
Gen3 Eq Phase3 Method Software Search
UPTP 5
DPTP 7
ACS Enabled
URR Disabled
FER Disabled
NFER Disabled
CER Disabled
CTO Disabled
SEFE Disabled

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
228

Variable Value

SENFE Diaabled
SECE Disabled
PME SCI Enabled
Hot Plug Disabled
Advanced Error Reporting Enabled
PCIe Speed Auto
Transmitter Half swing Disabled
Detect Timeout 0
Extra Bus Reserved 0
Reserved Memory 10
Reserved IO 4
PCH PCIe LTR Configuration
PCH PCIE11 LTR Enabled
Snoop Latency Override Auto
Non Snoop Latency Override Auto
Force KTR Override Disabled
PCIE11 LTR Lock Disabled
PCH PCIe CLKREQ# Configuration
PCIE11 CLKREQ Mapping Override Default

Misano u Advanced u PCH-IO Configuration u PCI Express Configuration u PCI

Express Root Port 12

Variable Value

PCI Express Root Port 12

PCI Express Root Port 12 Enabled
Topology Unknown
ASPM Auto
L1 Substates L1.1 & L1.2
Gen3 Eq Phase3 Method Software Search
UPTP 5
DPTP 7

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
229

Variable Value

ACS Enabled
URR Disabled
FER Disabled
NFER Disabled
CER Disabled
CTO Disabled
SEFE Disabled
SENFE Diaabled
SECE Disabled
PME SCI Enabled
Hot Plug Disabled
Advanced Error Reporting Enabled
PCIe Speed Auto
Transmitter Half swing Disabled
Detect Timeout 0
Extra Bus Reserved 0
Reserved Memory 10
Reserved IO 4
PCH PCIe LTR Configuration
PCH PCIE12 LTR Enabled
Snoop Latency Override Auto
Non Snoop Latency Override Auto
Force KTR Override Disabled
PCIE12 LTR Lock Disabled
PCH PCIe CLKREQ# Configuration
PCIE12 CLKREQ Mapping Override Default

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
230

Misano u Advanced u PCH-IO Configuration u PCI Express Configuration u PCI

Express Root Port 13

Variable Value

PCI Express Root Port 13

PCI Express Root Port 13 Enabled
Topology Unknown
ASPM Auto
L1 Substates L1.1 & L1.2
Gen3 Eq Phase3 Method Software Search
UPTP 5
DPTP 7
ACS Enabled
URR Disabled
FER Disabled
NFER Disabled
CER Disabled
CTO Disabled
SEFE Disabled
SENFE Diaabled
SECE Disabled
PME SCI Enabled
Hot Plug Disabled
Advanced Error Reporting Enabled
PCIe Speed Auto
Transmitter Half swing Disabled
Detect Timeout 0
Extra Bus Reserved 0
Reserved Memory 10
Reserved IO 4
PCH PCIe LTR Configuration
PCH PCIE13 LTR Enabled
Snoop Latency Override Auto

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
231

Variable Value

Non Snoop Latency Override Auto

Force KTR Override Disabled
PCIE13 LTR Lock Disabled
PCH PCIe CLKREQ# Configuration
PCIE13 CLKREQ Mapping Override Default

Misano u Advanced u PCH-IO Configuration u PCI Express Configuration u PCI

Express Root Port 14

Variable Value

PCI Express Root Port 14

PCI Express Root Port 14 Enabled
Topology Unknown
ASPM Auto
L1 Substates L1.1 & L1.2
Gen3 Eq Phase3 Method Software Search
UPTP 5
DPTP 7
ACS Enabled
URR Disabled
FER Disabled
NFER Disabled
CER Disabled
CTO Disabled
SEFE Disabled
SENFE Diaabled
SECE Disabled
PME SCI Enabled
Hot Plug Disabled
Advanced Error Reporting Enabled
PCIe Speed Auto
Transmitter Half swing Disabled

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
232

Variable Value

Detect Timeout 0
Extra Bus Reserved 0
Reserved Memory 10
Reserved IO 4
PCH PCIe LTR Configuration
PCH PCIE14 LTR Enabled
Snoop Latency Override Auto
Non Snoop Latency Override Auto
Force KTR Override Disabled
PCIE14 LTR Lock Disabled
PCH PCIe CLKREQ# Configuration
PCIE14 CLKREQ Mapping Override Default

Misano u Advanced u PCH-IO Configuration u PCI Express Configuration u PCI

Express Root Port 15

Variable Value

PCI Express Root Port 15

PCI Express Root Port 15 Enabled
Topology Unknown
ASPM Auto
L1 Substates L1.1 & L1.2
Gen3 Eq Phase3 Method Software Search
UPTP 5
DPTP 7
ACS Enabled
URR Disabled
FER Disabled
NFER Disabled
CER Disabled
CTO Disabled
SEFE Disabled

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
233

Variable Value

SENFE Diaabled
SECE Disabled
PME SCI Enabled
Hot Plug Disabled
Advanced Error Reporting Enabled
PCIe Speed Auto
Transmitter Half swing Disabled
Detect Timeout 0
Extra Bus Reserved 0
Reserved Memory 10
Reserved IO 4
PCH PCIe LTR Configuration
PCH PCIE15 LTR Enabled
Snoop Latency Override Auto
Non Snoop Latency Override Auto
Force KTR Override Disabled
PCIE15 LTR Lock Disabled
PCH PCIe CLKREQ# Configuration
PCIE15 CLKREQ Mapping Override Default

Misano u Advanced u PCH-IO Configuration u PCI Express Configuration u PCI

Express Root Port 16

Variable Value

PCI Express Root Port 16

PCI Express Root Port 16 Enabled
Topology Unknown
ASPM Auto
L1 Substates L1.1 & L1.2
Gen3 Eq Phase3 Method Software Search
UPTP 5
DPTP 7

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
234

Variable Value

ACS Enabled
URR Disabled
FER Disabled
NFER Disabled
CER Disabled
CTO Disabled
SEFE Disabled
SENFE Diaabled
SECE Disabled
PME SCI Enabled
Hot Plug Disabled
Advanced Error Reporting Enabled
PCIe Speed Auto
Transmitter Half swing Disabled
Detect Timeout 0
Extra Bus Reserved 0
Reserved Memory 10
Reserved IO 4
PCH PCIe LTR Configuration
PCH PCIE16 LTR Enabled
Snoop Latency Override Auto
Non Snoop Latency Override Auto
Force KTR Override Disabled
PCIE16 LTR Lock Disabled
PCH PCIe CLKREQ# Configuration
PCIE16 CLKREQ Mapping Override Default

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
235

Misano u Advanced u PCH-IO Configuration u PCI Express Configuration u PCI

Express Root Port 17

Variable Value

PCI Express Root Port 17

PCI Express Root Port 17 Enabled
Topology Unknown
ASPM Auto
L1 Substates L1.1 & L1.2
Gen3 Eq Phase3 Method Software Search
UPTP 5
DPTP 7
ACS Enabled
URR Disabled
FER Disabled
NFER Disabled
CER Disabled
CTO Disabled
SEFE Disabled
SENFE Diaabled
SECE Disabled
PME SCI Enabled
Hot Plug Disabled
Advanced Error Reporting Enabled
PCIe Speed Auto
Transmitter Half swing Disabled
Detect Timeout 0
Extra Bus Reserved 0
Reserved Memory 10
Reserved IO 4
PCH PCIe LTR Configuration
PCH PCIE17 LTR Enabled
Snoop Latency Override Auto

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
236

Variable Value

Non Snoop Latency Override Auto

Force KTR Override Disabled
PCIE17 LTR Lock Disabled
PCH PCIe CLKREQ# Configuration
PCIE17 CLKREQ Mapping Override Default

Misano u Advanced u PCH-IO Configuration u PCI Express Configuration u PCI

Express Root Port 21

Variable Value

PCI Express Root Port 21

PCI Express Root Port 21 Enabled
Topology Unknown
ASPM Auto
L1 Substates L1.1 & L1.2
Gen3 Eq Phase3 Method Software Search
UPTP 5
DPTP 7
ACS Enabled
URR Disabled
FER Disabled
NFER Disabled
CER Disabled
CTO Disabled
SEFE Disabled
SENFE Diaabled
SECE Disabled
PME SCI Enabled
Hot Plug Disabled
Advanced Error Reporting Enabled
PCIe Speed Auto
Transmitter Half swing Disabled

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
237

Variable Value

Detect Timeout 0
Extra Bus Reserved 0
Reserved Memory 10
Reserved IO 4
PCH PCIe LTR Configuration
PCH PCIE21 LTR Enabled
Snoop Latency Override Auto
Non Snoop Latency Override Auto
Force KTR Override Disabled
PCIE21 LTR Lock Disabled
PCH PCIe CLKREQ# Configuration
PCIE20 CLKREQ Mapping Override Default

Misano u Advanced u PCH-IO Configuration u PCI Express Configuration u PCI

Express Root Port 22

Variable Value

PCI Express Root Port 22

PCI Express Root Port 22 Enabled
Topology Unknown
ASPM Auto
L1 Substates L1.1 & L1.2
Gen3 Eq Phase3 Method Software Search
UPTP 5
DPTP 7
ACS Enabled
URR Disabled
FER Disabled
NFER Disabled
CER Disabled
CTO Disabled
SEFE Disabled

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
238

Variable Value

SENFE Diaabled
SECE Disabled
PME SCI Enabled
Hot Plug Disabled
Advanced Error Reporting Enabled
PCIe Speed Auto
Transmitter Half swing Disabled
Detect Timeout 0
Extra Bus Reserved 0
Reserved Memory 10
Reserved IO 4
PCH PCIe LTR Configuration
PCH PCIE22 LTR Enabled
Snoop Latency Override Auto
Non Snoop Latency Override Auto
Force KTR Override Disabled
PCIE22 LTR Lock Disabled
PCH PCIe CLKREQ# Configuration
PCIE20 CLKREQ Mapping Override Default

Misano u Advanced u PCH-IO Configuration u PCI Express Configuration u PCI

Express Root Port 23

Variable Value

PCI Express Root Port 23

PCI Express Root Port 23 Enabled
Topology Unknown
ASPM Auto
L1 Substates L1.1 & L1.2
Gen3 Eq Phase3 Method Software Search
UPTP 5
DPTP 7

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
239

Variable Value

ACS Enabled
URR Disabled
FER Disabled
NFER Disabled
CER Disabled
CTO Disabled
SEFE Disabled
SENFE Diaabled
SECE Disabled
PME SCI Enabled
Hot Plug Disabled
Advanced Error Reporting Enabled
PCIe Speed Auto
Transmitter Half swing Disabled
Detect Timeout 0
Extra Bus Reserved 0
Reserved Memory 10
Reserved IO 4
PCH PCIe LTR Configuration
PCH PCIE23 LTR Enabled
Snoop Latency Override Auto
Non Snoop Latency Override Auto
Force KTR Override Disabled
PCIE23 LTR Lock Disabled
PCH PCIe CLKREQ# Configuration
PCIE20 CLKREQ Mapping Override Default

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
240

Misano u Advanced u PCH-IO Configuration u PCI Express Configuration u PCI

Express Root Port 24

Variable Value

PCI Express Root Port 24

PCI Express Root Port 24 Enabled
Topology Unknown
ASPM Auto
L1 Substates L1.1 & L1.2
Gen3 Eq Phase3 Method Software Search
UPTP 5
DPTP 7
ACS Enabled
URR Disabled
FER Disabled
NFER Disabled
CER Disabled
CTO Disabled
SEFE Disabled
SENFE Diaabled
SECE Disabled
PME SCI Enabled
Hot Plug Disabled
Advanced Error Reporting Enabled
PCIe Speed Auto
Transmitter Half swing Disabled
Detect Timeout 0
Extra Bus Reserved 0
Reserved Memory 10
Reserved IO 4
PCH PCIe LTR Configuration
PCH PCIE24 LTR Enabled
Snoop Latency Override Auto

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
241

Variable Value

Non Snoop Latency Override Auto

Force KTR Override Disabled
PCIE24 LTR Lock Disabled
PCH PCIe CLKREQ# Configuration
PCIE20CLKREQ Mapping Override Default

Misano u Advanced u PCH-IO Configuration u SATA and RST Configuration

Variable Value

DATA and RST Configuration

SATA Controller(s) Enabled
SATA Mode Selection AHCI
SATA Test Mode Disabled
u Software Feature Mask Configuration
Aggressive LPM Support Enabled
Serial ATA Port 0 Empty
Software Preserve Unknown
Port 0 Enabled
Hot Plug Disabled
Configured as eSATA Hot Plug Supported
Spin Up Device Disabled
SATA Device Type Hard Disk Drive
Topology ISATA
SATA Port 0 DevSlp Disabled
DITO Configuration Disabled
DITO Value 625
DM Value 15
Smart Status OK
Serial ATA Port 1 Empty
Software Preserve Unknown
Port 1 Enabled
Hot Plug Disabled

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
242

Variable Value

Configured as eSATA Hot Plug Supported

Spin Up Device Disabled
SATA Device Type Hard Disk Drive
Topology ISATA
SATA Port 1 DevSlp Disabled
DITO Configuration Disabled
DITO Value 625
DM Value 15
Smart Status Unsupport
Serial ATA Port 2 Empty
Software Preserve Unknown
Port 2 Enabled
Hot Plug Disabled
Configured as eSATA Hot Plug Supported
Spin Up Device Disabled
SATA Device Type Hard Disk Drive
Topology ISATA
SATA Port 2 DevSlp Disabled
DITO Configuration Disabled
DITO Value 625
DM Value 15
Smart Status Unsupport
Serial ATA Port 3 Empty
Software Preserve Unknown
Port 3 Enabled
Hot Plug Disabled
Configured as eSATA Hot Plug Supported
Spin Up Device Disabled
SATA Device Type Hard Disk Drive
Topology Unknown

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
243

Variable Value

SATA Port 3 DevSlp Disabled

DITO Configuration Disabled
DITO Value 625
DM Value 15
Smart Status Unsupport
Serial ATA Port 4 Empty
Software Preserve Unknown
Port 4 Enabled
Hot Plug Disabled
Configured as eSATA Hot Plug Supported
Spin Up Device Disabled
SATA Device Type Hard Disk Drive
Topology Unknown
SATA Port 4 DevSlp Disabled
DITO Configuration Disabled
DITO Value 625
DM Value 15
Smart Status Unsupport
Serial ATA Port 5 Empty
Software Preserve Unknown
Port 5 Enabled
Hot Plug Disabled
Configured as eSATA Hot Plug Supported
Spin Up Device Disabled
SATA Device Type Hard Disk Drive
Topology M2
SATA Port 5 DevSlp Disabled
DITO Configuration Disabled
DITO Value 625
DM Value 15

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
244

Variable Value

Smart Status Unsupport

Serial ATA Port 6 Empty
Software Preserve Unknown
Port 6 Enabled
Hot Plug Disabled
Configured as eSATA Hot Plug Supported
Spin Up Device Disabled
SATA Device Type Hard Disk Drive
Topology Unknown
SATA Port 6 DevSlp Disabled
DITO Configuration Disabled
DITO Value 625
DM Value 15
Smart Status Unsupport
Serial ATA Port 7 Empty
Software Preserve Unknown
Port 7 Enabled
Hot Plug Disabled
Configured as eSATA Hot Plug Supported
Spin Up Device Disabled
SATA Device Type Hard Disk Drive
Topology Unknown
SATA Port 7 DevSlp Disabled
DITO Configuration Disabled
DITO Value 625
DM Value 15
Smart Status Unsupport

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
245

Misano u Advanced u PCH-IO Configuration u SATA and RST Configuration u

Software Feature Mask Configuration

Variable Value

Software Feature Mask Configuration

HDD Unlock Enabled
LED Locate Enabled

Misano u Advanced u PCH-IO Configuration u USB Configuration

Variable Value

USB Configuration
XHCI Disable Compliance Mode False
xDCI Support Disabled

Misano u Advanced u PCH-IO Configuration u Security Configuration

Variable Value

Security Configuration
RTC Lock Enabled
BIOS Lock Enabled

Misano u Advanced u PCH-IO Configuration u HD Audio Configuration

Variable Value

HD Audio Configuration
HD Audio Enabled
Audio DSP Enabled
Audio DSP Compliance Mode UAA (HDA Inbox/IntelSST)
HDA-Link Codec Select Platform Onboard
PME Enable Disabled
u HD Audio Advanced Configuration
u HD Audio DSP Feature Configuration

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
246

Misano u Advanced u PCH-IO Configuration u HD Audio Configuration u HD

Audio Advanced Configuration

Variable Value

HD Audio Advanced Configuration Settings

I/O Buffer Control:
I/O Buffer Ownership HD-Audio Link
I/O Buffer Voltage Select 3.3V
Statically Switchable BCLK Clock Frequency Configuration:
HD Audio Link Frequency 24 MHz
iDisplay Link Frequency 96 MHz

Misano u Advanced u PCH-IO Configuration u HD Audio Configuration u HD

Audio SP Feature Configuration

Variable Value

HD Audio SP Feature Configuration

HD Audio Subsystem Feature Configuration (ACPI)
Audio DSP NHLT Endpoints Configuration:
DMIC 4 Mic Array
Bluetooth Disabled
I2S Disabled
Audio DSP Feature Support:
WoV (Wake on Voice) Not Enabled
Bluetooth Sideband Not Enabled
BT Intel HFP Not Enabled
BT Intel A2DP Not Enabled
Codec Based VAD Not Enabled
DSP Based Speech Pre-Processing Disabled Not Enabled
Voice Activity Detection Intel Wake on Voice
Audio DSP Pre/Post-Processing Module Support:
Waves Post-Process Not Enabled
DTS Not Enabled
IntelSST Speech Not Enabled
Dolby Not Enabled

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
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Variable Value

Waves Pre-Process Not Enabled

Audyssey Not Enabled
Maxim Smart AMP Not Enabled
ForteMedia SAMSoft Not Enabled
Intel WoV Not Enabled
Sound Research IP Not Enabled
Conexant Pre-Process Not Enabled
Realtek Post-Process Not Enabled
Realtek Smart Amp Not Enabled
Icepower IP MFX Sub Module Not Enabled
Icepower IP EFX Sube Module Not Enabled
Icepower IP SFX Sube Module Not Enabled
Custom Module 'Alpha' Not Enabled
Custom Module 'Beta' Not Enabled
Custom Module 'Gamma' Not Enabled

Misano u Advanced u PCH-IO Configuration u Serial IO Configuration

Variable Value

Serial IO Configuration
I2C0 Controller Enabled
I2C1 Controller Enabled
I2C2 Controller Disabled
I2C3 Controller Disabled
SP10 Controller Disabled
SP11 Controller Disabled
UART0 Controller Enabled
UART1 Controller Disabled
UART2 Controller for debug only
GPIO Controller Enabled
u Serial IO I2C0 Settings
u Serial IO I2C1 Settings

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Variable Value

u Serial IO UART0 Settings

u Serial IO GPIO Settings
WITT/MITT Test Device Disabled
UART Test Device Disabled
Additional Serial IO Devices Not Enabled
u Serial IO Timing Parameters
UCSI/UCMC Device Disabled

Misano u Advanced u PCH-IO Configuration u Serial IO Configuration u Serial IO

I2C0 Settings

Variable Value

Serial IO I2C0 Settings

I2C IO Voltage Select 3.3V
Connected Device Disabled

Misano u Advanced u PCH-IO Configuration u Serial IO Configuration u Serial IO

I2C1 Settings

Variable Value

Serial IO I2C1 Settings

I2C IO Voltage Select 3.3V
Connected Device Disabled

Misano u Advanced u PCH-IO Configuration u Serial IO Configuration u Serial IO

UART0 Settings

Variable Value

Serial IO UART0Settings
Bluetooth Device Disabled
Wireless Charging Mode WC Disabled
Hardware Flow Control Enabled

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Misano u Advanced u PCH-IO Configuration u Serial IO Configuration u Serial IO

GPIO Settings

Variable Value

Serial IO GPIO Settings

GPIO Configuration
GPIO IRQ Route IRQ14

Misano u Advanced u PCH-IO Configuration u Serial IO Configuration u Serial IO

Timing Parameters

Variable Value

Serial IO Timing Parameters

Serial IO Timing Parameters Not Enabled

Misano u Advanced u PCH-IO Configuration u ISH Configuration

Variable Value

ISH Configuration
ISH Controller Enabled
PDT Unlock Message Not Enabled
ISH GPIO Assignment Configuration
SPI Not Enabled
UART0 Not Enabled
UART1 Not Enabled
I2C0 Not Enabled
I2C1 Not Enabled
I2C2 Not Enabled
GP_0 Not Enabled
GP_1 Not Enabled
GP_2 Not Enabled
GP_3 Not Enabled
GP_4 Not Enabled
GP_5 Not Enabled
GP_6 Not Enabled
GP_7 Not Enabled

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Misano u Advanced u PCH-IO Configuration u TraceHub Configuration Menu

Variable Value

TraceHub Configuration Menu

TraceHub Enable Mode Disable
MemRegion 0 Buffer Size 1MB
MemRegion 1 Buffer Size 1MB

Misano u Advanced u PCH-IO Configuration u PCH Thermal Throttling

Variable Value

PCH Thermal Throttling

Thermal Throttling Level Suggested Setting
DMI Thermal Setting Suggested Setting
SATA Thermal Setting Suggested Setting

Misano u Advanced u PCH-FW Configuration

Variable Value

PCH-FW Configuration
ME Firmware Version 11.8.70.3626
ME Firmware Mode Normal Mode
ME Firmware SKU Corporate SKU
ME File System Integrity Value 2
ME Firmware Status 1 0x90000245
ME Firmware Status 2 0x8B108306
NFC Support Disabled
ME State Enabled
Manageability Features State Enabled
Intel AMT Support Disabled
u AMT Configuration
ME Unconfig on RTC Clear State Enabled
Comms Hub Support Disabled
JHI Support Disabled
Core BIOS Done Message Enabled

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Variable Value

u Firmware Update Configuration

u PTT Configuration
u ME Debug Configuration

Misano u Advanced u PCH-FW Configuration u AMT Configuration

Variable Value

AMT Configuration
ASF Support Enabled
USB Provisioning of AMT Disabled
u CIRA Configuration
u ASF Configuration
u OEM Flags Settings
u MEBx Resolution Settings

Misano uAdvanced u PCH-FW Configuration u AMT Configuration u CIRA

Configuration

Variable Value

CIRA Configuration
Activate Remote Assistance Process Not Enabled
CIRA Timeout 0

Misano u Advanced u PCH-FW Configuration u AMT Configuration u ASF

Configuration

Variable Value

ASF Configuration
PET Progress Enabled
WatchDog Disabled
OS Timer 0
BIOS Timer 0

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Misano u Advanced u PCH-FW Configurationu AMT Configuration u OEM Flags

Settings

Variable Value

OEM Flags Settings

MEBx Hotkey Pressed Not Enabled
MEBx Selection Screen Not Enabled
Hide Unconfigure ME Confirmation Prompt Not Enabled
MEBx OEM Debug Menu Enable Not Enabled
Unconfigure ME Not Enabled

Misano u Advanced u PCH-FW Configuration u AMT Configuration u MEBx

Resolution Settings

Variable Value

MEBx Resolution Settings

Non-UI Mode Resolution Auto
UI Mode Resolution Auto
Graphics Mode Resolution Auto

Misano u Advanced u PCH-FW Configuration u Firmware Update Configuration

Variable Value

Firmware Update Configuration

ME FW Image Re-Flash Disabled

Misano u Advanced u PCH-FW Configuration u PTT Configuration

Variable Value

PTT Configuration
PTT Capability / State 0/0
PTP Aware OS PTP Aware

Misano u Advanced u PCH-FW Configuration u ME Debug Configuration

Variable Value

ME Debug Configuration
HECI Timeouts Enabled

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Variable Value

Force ME DID Init Status Disabled

CPU Replaced Polling Disable Disabled
ME DID Message Enabled
HECI Retry Disable Disabled
MBP HOB Skip Disabled
HECI2 Interface Communication Not Enabled
KT Device Enabled
IDER Device Enabled
End of Post Message Send in DXE
D013 Setting for HECI Disable Disabled

Misano u Advanced u Thermal Configuration

Variable Value

Thermal Configuration
u CPU Thermal Configuration
u Platform Thermal Configuration
u DPTF Configuration

Misano u Advanced u Thermal Configuration u CPU Thermal Configuration

Variable Value

CPU Thermal Configuration

DTS SMM Disabled
Tcc Activation Offset 0
Tcc Offset Time Window Disabled
Tcc Offset Clamp Enable Disabled
Tcc Offset lock Enable Disabled
Bi-Directional PROCHOT# Enabled
Disable PROCHOT# Output Enabled
Disable VR Thermal Alert Disabled
PROCHOT Response Disabled
PROCHOT Lock Disabled
ACPI T-States Not Enabled

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Variable Value

PECI Reset Disabled

PECI C10 Reset Disabled

Misano u Advanced u Thermal Configuration u Platform Configuration

Variable Value

Platform Configuration
Automatic Thermal Reporting Disabled
Critical Trip Point 119 C (POR)
Active Trip Point 0 71 C
Active Trip Point 0 fan speed 100
Active Trip Point 1 55C
Active Trip Point 1 fan speed 75
Passive TC1 Value 1
Passive TC2 Value 5
Passive TSP Value 10
Active Trip Points Enabled
Passive Trip Points Disabled
Critical Trip Points Enabled
PCH Thermal Device Enabled in PCI mode
PCH Temp read Enabled
CPU Energy Read Enabled
CPU Temp Read Enabled
Alert Enable Lock Disabled
CPU Temp 72
CPU Fan Speed 65

Misano u Advanced u Thermal Configuration u DPTF Configuration

Variable Value

DPTF Configuration
DPTF Disabled

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Misano u Advanced u RTD3 Settings

Variable Value

RTD3 Settings
RTD3 Support Enabled
VR Staggering Delay 16
VR Ramp Up Delay 16
PCIE Slot 5 Device Power-On Delay in ms 100
PCIE Slot 5 Device Power-Off Delay in ms 100
Audio Delay 200
I2C0 Controller 0
SensorHub 68
I2C1 Controller 0
TouchPad 68
TouchPanel 68
P-State Capping Disabled
USB Port 1 Disabled
USB Port 2 Disabled
I2C0 Sensor Hub Enabled
WWAN D0/L1.2
SATA Port 1 Disabled
SATA Port 2 Disabled
RST Raid Volumes Enabled

Misano u Advanced u Intel ICC

Variable Value

Intel ICC
ICC/OC WatchDog Timer Disabled
ICC Locks after EOP Default
ICC Profile 0

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Misano u Advanced u SIO NCT6776F

Variable Value

SIO NCT6776F
Serial Port A Auto
Serial Port B Auto
u Hardware Monitor

Misano u Advanced u SIO NCT6776F u Hardware Monitor

Variable Value

Hardware Monitor
SYSFAN Mode Smart Fan IV
Boundary0 30
Boundary1 40
Boundary2 50
Boundary3 60
Boundary4 70
Boundary5 80
Output0 16
Output1 21
Output2 32
Output3 37
Output4 48
Output5 53
CPUFAN Mode Smart Fan IV
Boundary0 30
Boundary1 40
Boundary2 50
Boundary3 60
Boundary4 70
Boundary5 80
Output0 16
Output1 21

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Variable Value

Output2 32
Output3 37
Output4 48
Output5 53

Misano u Advanced u BIOS Event Log Configuration

Variable Value

BIOS Event Log Configuration

Log Event To BIOS
Event Log Full Option Overwrite
Event Log Viewer

Misano u Advanced u POST Message Setting

Variable Value

POST Message Setting

POST Message Configuration Enable
Progress Code Enable
Error Code Enable
Debug Code Disabled
Log POST Message Enabled
Show POST Message Enabled

Misano u Security

Variable Value

Security
Current TPM Device Not Detected
TPM State Not Installed
Admin Password Not Installed
BBS Password Not Installed
Set Admin Password
Old Password
New Password

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Variable Value

Confirm Password
Power on Password Disabled
User Access Level Full
Set BBS Password
Old Password
New Password
Confirm Password
Clear Password

Misano u Power

Variable Value

Power
ACPI S3 Enabled
Wake on PME Enabled
Wake on Modem Ring Disabled
Auto Wake on S5 Disabled
S5 Long Run test Disabled

Misano u Boot

Variable Value

Boot
Boot Type UEFI Boot Type
CSM on Demand Disabled
Quick Boot Enabled
Quiet Boot Enabled
Boot Once Support Enabled
BBS Menu Enabled
u Bootable Device Type
Network stack Disabled
PXE Boot Capability Disabled
Power Up in Standby Support Disabled
Add Boot Options Auto

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Variable Value

ACPI Selection Acpi5.0

EFI Device First Enabled
Timeout 0
Automatic Failover Enabled
u BootOrder

Misano u Boot u Secure Boot

Variable Value

Secure Boot
System Status:
Secure Boot Database Installed and Locked
Secure Boot Status Enabled
User Customization Security No
Options:
Enforce Secure Boot Enabled
Erase All Secure Boot Settings Disabled
Restore Secure Boot to Factory Settings Disabled

Misano u Boot u Bootable Device Type

Variable Value

Bootable Device Type

CD/DVD-ROM Drive Enabled
Hard Disk Drive Enabled
USB Enabled
NETWORK Enabled

Misano u Exit

Variable

Exit Saving Changes

Save Change Without Exit
Exit Discarding Changes
Load Optimal Defaults

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Variable

Load Custom Defaults

Save Custom Defaults
Discard Changes

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DIAGNOSTICS
There are two diagnostic LEDs present on the Estoril and Misano motherboards.

LED Description

VS_POWER The motherboard has power connected

SB_POWER The motherboard has power connected and the processor
is running

Estoril Motherboard

Misano Motherboard

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LAN Port LEDs

Activity Link LED Speed LED

Status Description Status Description

Off No Link Off 10Mbps connection

Orange Linked Green 100Mbps connection
Orange flashing Data Activity Orange 1Gbps connection

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STRAPPING
Riverside Motherboard

Key Description Key Description

A RSD/FSD mode strap (E13) B A_ON1 - Auto power on strap (J20)

C CMOS clear strap (CMOS1) D Powered serial port strap x 4 (J39)

E Front Panel Reset F Chassis Fan

G SATA II (DVD) H SATA III (Secondary Disk Drive)
I SATA III (Primary Disk Drive) J Audio Line Out
K Audio Microphone In L SATA Power
M PCI Express N USB Breakout Header
O Trusted Platform Module (TPM) P PCI
Q DC in R Processor
S SODIMM Slots T CPU Cooler Fan

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Motherboard Jumpers
With strap in correct position, enter BIOS setup and load defaults. The default jumper
settings are as follows:

Function Default Reference Designator

RSD/FSD Setting 1 and 2 E13

Serial port power Set to RI J39
Clear CMOS 2 and 3 CMOS1
A_ON 1 and 2 J20
Disable ME NI (No Jumper)

RSD/FSD
The RSD/FSD Strap indicates whether the motherboard is installed in a Retail or Financial
system. The table below lists the strap settings of the RSD/FSD strap.

Jumper on Pins Function

1 and 2 FSD Mode (default)

2 and 3 RSD Mode

Serial Port Power

The J39 header provides the strapping options for the serial power ports. The table below
lists the strapping settings of the serial power port jumper, J39.

Jumper on Pins Jumper on Pins Jumper on Pins Jumper on Pins

Function COM D COM C COM B COM A

5V 3 and 6 9 and 12 15 and 18 21 and 24
12V 2 and 5 8 and 11 14 and 17 20 and 23
RI (default) 1 and 4 7 and 10 13 and 16 19 and 22

The jumpers in the J39 header must be positioned on pins 1 and 4, 7 and 10, 13 and 16, 19
and 22 as shown below.

CLR CMOS
CAUTION Ensure the core is powered off before moving this jumper.

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Jumper on Function
Pins

1 and 2 Clear CMOS memory (jumper must be returned to normal position before
power-on)
2 and 3 Normal operation (default)

CAUTION Do not use a metal or conductive implement to remove the

battery. A short circuit between the battery’s positive and
negative terminals can cause it to explode.

A_ON1 Auto Power-On

Financial terminals do not provide an external power button for the motherboard. The
Auto Power–On jumper allows the motherboard to automatically power–on when power is
applied.

The table below lists the strapping settings of the auto power–on jumper.

Jumper on Pins Function

1 and 2 Auto power–on enable (FSD default).

2 and 3 Auto power–on disable

Estoril Motherboard

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Key Description Key Description

A Front Panel Reset I PCI

B SATA III power J COM1 VSET 7 COM2 VSET

C SATA III (2) - DVD K DC in

SATA III (1) - 2nd Drive
SATA III (0) - Primary Drive
D A_ON L RS232 headers

E CMOS Clear M Processor

F Chassis Fan N CPU fan
G USB 2.0 breakout header O DDR3 SODIMM
H Trusted Platform Module P PS/2 header
(TPM)

Key Description Key Description

Q1 LAN 2 (Blanked - Do Not Use) U2 Private Audio Headset (Line Out to MISC IF)
Q2 LAN 1 U3 Public Audio Speaker
R1 Display Port 2 U4 Handset Microphone In (MIC In from MISC IF)
R2 Display Port 1 U5 Handset Speaker Out
T2 USB 3.0 U6 Private Audio jack detect and volume button signal
input
U1 Handset Hook Switch Signal V Public Digital MIC
Input

CAUTION The ATM internal LAN cable MUST be connected to the LAN 1
port. The LAN cable(s) cannot be swapped between the two ports

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CAUTION Take care if replacing the core to reconnect the ATM internal LAN
cable into the LAN 1 port. Failure to follow this guidance will result
primarily in the loss of AMT support. Secondly, as the ports have
now been switched the core Media Access Control (MAC) address
will need re-configured.

Display port configuration

l The main display will always fit to Display Port 2
l The service display (GOP/COP), when present will always be fitted to Display Port 1.

Motherboard Jumpers
With strap in correct position, enter BIOS setup and load defaults. The default jumper
settings are as follows:

Function Default Reference Designator

Serial port Set to RI COM1 VSET & COM2

power VSET
Clear CMOS 2 and 3 CLRTC
A_ON 1 and 2 A_ON

Serial Port Power

The two headers provide the strapping options for the serial power ports.

Function Jumper on Pins Jumper on Pins

COM1 VSET COM2 VSET

5V 1 and 2 1 and 2
12V 3 and 4 3 and 4
RI (default) 5 and 6 5 and 6

CLR CMOS
CAUTION Ensure the core is powered off before moving this jumper.

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Jumper on Function
Pins

1 and 2 Clear CMOS memory (jumper must be returned to normal position before power-
on)
2 and 3 Normal operation (default)

WARNING Do not use a metal or conductive implement to remove the

battery. A short circuit between the battery’s positive and
negative terminals can cause it to explode.

A_ON Auto Power-On

The Auto Power–On jumper allows the motherboard to automatically power–on when
power is applied. The table below lists the strapping settings of the auto power–on jumper.

Jumper on Pins Function

1 and 2 Auto power–on enable (default)

2 and 3 Auto power–on disable

Estoril USB Breakout Configuration

The Estoril motherboard supports one USB 2.0 breakout cable that provides four USB ports
with port assignments shown in the illustration below.

The breakout cable is connected to the motherboard internal headers P2 and P3.

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l USB breakout ports 6 and 7 are connected to the internal header P3

l USB breakout ports 8 and 9 are connected to the internal header P2

Misano Motherboard

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Key Description Key Description

A PIRAT I USB 2.0 breakout header2

B SATA III power J PCI

C A_ON (JP2) K COM1 VSET (J5)

COM2 VSET (J6)
D SATA III (2) - DVD L RS232 headers - COM1 - COM2
SATA III (1) - 2nd Drive
SATA III (0) - Primary Drive
E Trusted Platform Module (TPM) M Processor
F CMOS Clear (JP1) N CPU fan
G USB 2.0 breakout header1 O DDR4 SODIMM
H Chassis Fan P PS/2 header

X Diagnostic LED Header (future development)

Key Description Key Description

Q1 LAN 1 U2 Private Audio Headset (Line Out to MISC IF)

Q2 LAN 2 (Blanked - Do Not Use) U3 Public Audio Speaker
R1 Display Port 1 U4 Handset Microphone In (MIC In from MISC IF)
R2 Display Port 2 U5 Handset Speaker Out
T2 USB 3.0 U6 Private Audio jack detect and volume button signal
input
U1 Handset Hook Switch Signal V Public Digital MIC
Input

CAUTION The ATM internal LAN cable MUST be connected to the LAN 1
port.

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CAUTION The LAN cable(s) cannot be swapped between the two ports.Take
care if replacing the core to reconnect the ATM internal LAN cable
into the LAN 1 port. Failure to follow this guidance will result
primarily in the loss of AMT support. Secondly, as the ports have
now been switched the core Media Access Control (MAC) address
will need re-configured.

Display port configuration

l The main display will always fit to Display Port 2
l The service display (GOP/COP), when present will always be fitted to Display Port 1.

Motherboard Jumpers
With strap in correct position, enter BIOS setup and load defaults. The default jumper
settings are as follows:

Function Default Reference Designator

Serial port power Set to RI COM1 VSET & COM2 VSET

Clear CMOS 2 and 3 CLRTC
A_ON 1 and 2 A_ON

Serial Port Power

The two headers provide the strapping options for the serial power ports.

Jumper on Pins Jumper on Pins

Function COM1 VSET COM2 VSET

5V 1 and 2 1 and 2
RI (default) 3 and 4 3 and 4
12V 5 and 6 5 and 6

CLR CMOS
CAUTION Ensure the core is powered off before moving this jumper.

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Jumper on Function
Pins

1 and 2 Clear CMOS memory (jumper must be returned to normal position before power-
on)
2 and 3 Normal operation (default)

WARNING Do not use a metal or conductive implement to remove the

battery. A short circuit between the battery’s positive and
negative terminals can cause it to explode.

A_ON Auto Power-On

The Auto Power–On jumper allows the motherboard to automatically power–on when
power is applied. The table below lists the strapping settings of the auto power–on jumper.

Jumper on Pins Function

1 and 2 Auto power–on enable (default)

2 and 3 Auto power–on disable

Misano USB Breakout Configuration

The Misano motherboard supports one USB 2.0 breakout cable that provides four USB
ports with port assignments shown in the illustration below.

The breakout cable is connected to the motherboard internal headers USB_HDR1 and USB_
HDR2.

l USB breakout ports 9 and 10 are connected to the internal header USB_HDR2
l USB breakout ports 7 and 8 are connected to the internal header USB_HDR1

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FRU REMOVAL AND REPLACEMENT

The following methods are the same for Riverside, Estoril and Misano motherboard
configurations. The illustrations used are for Riverside.

The major field replaceable parts in the MFR Mini PC Core are:

l DVD
l HDD & SSD
l Audio breakout cables
l FP Reset cable
l USB breakout assembly
l Motherboard
l Memory Modules
l Processor
l CPU Cooler
l I/O shield
l Trusted Platform Module (TPM).

Internal Access
For access to all internal devices and components proceed as follows:

1. Remove and retain the three M4 screws securing the cover to the top of the chassis.
2. Tilt the cover upwards and disconnect the DVD SATA cables on the motherboard.
3. Remove and retain the cover with the DVD attached.

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DVD Drive
Removal
To remove the DVD from the MFR Mini PC Core, proceed as follows:

1. Remove the core cover. (See ‘Internal Access’ instructions).

2. Carefully remove the two cable ties securing the DVD SATA cables to the bridge
forms on the underside of the core cover.

3. Remove and retain the two M4 screws securing the DVD mount bracket to the cover.
4. Remove and retain the DVD mount bracket.
5. Remove and retain the two M2 screws and washers securing the DVD to the
mounting bracket. Slide out the DVD and disconnect the cable.

Replacement
Fitting the replacement DVD is the reverse of this process. See 'Protection' information and
instructions to complete installation.

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Primary and Secondary Disk Drive

Removal
To remove the HDD and SSD from the MFR Mini PC Core, proceed as follows:

1. Remove the core cover. (See ‘Internal Access’ instructions).

2. If fitted, remove any PCI or PCIe cards.
3. Disconnect the SATA cables from the mounted disk drives. Loosen the two M4
screws securing the disk mounting bracket to the chassis.

4. Extract the disk drive and mounting assembly from the chassis.
5. Remove and retain the four M3 screws securing each of the disk drives to the
mounting bracket.

Replacement
Fitting the replacement HDD or SSD is the reverse of this process.

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Note: If the new HDD/SSD is the planned boot drive, then when the system reboots you
will need to set it as the current boot device. See 'Assign Boot Device' instructions.
Once selected the system will automatically boot from the selected device on every reboot.

Audio Line Out, Microphone In and Front Panel Reset

Cables
Removal
To remove the Audio Line Out, Microphone In and Front Panel Reset cables, proceed as
follows:

1. Remove the core cover. (See ‘Internal Access’ instructions).

2. Disconnect the cable that needs to be replaced from the motherboard header.
3. Loosen the nut securing the cable to the front of the core and remove the cable.

Replacement
Fitting the replacement cables is the reverse of this process.

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USB Breakout PCB

Removal
To remove the USB breakout PCB, proceed as follows:

1. Remove the core cover. (See ‘Internal Access’ instructions).

2. If fitted, remove any PCI or PCIe cards.
3. Disconnect the cable from the USB breakout PCB.
4. Remove and retain the two M4 screws securing the PCB to the chassis. Remove the
PCB.

Replacement
Fitting the replacement USB breakout is the reverse of this process.

Motherboard
Removal
To remove the motherboard, proceed as follows:

1. Remove the core cover. (See ‘Internal Access’ instructions).

2. If fitted, remove any PCI or PCIe cards.

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3. If fitted, remove the riser card and supporting brackets and screws.

4. Disconnect the internal and external cabling from the motherboard.

5. If fitted, remove the following modules from the defective mother board and fit
them to the new motherboard if they are still re–usable:
l CPU cooler, (see ‘CPU Cooler’ instructions)

l SO-DIMM, (see ‘Memory Modules’ instructions)

l Processor, (see ‘Processor’ instructions)

l Trusted Platform Module, (see ‘TPM’ instructions).

Note: Make sure to fit the processor socket protector of the new motherboard to
the defective motherboard socket to prevent damage to the socket pins during
handling or shipping.

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6. If fitted, take note of the port into which the silicone LAN dust cap is fitted. The dust
cap and LAN cable must be fitted into the same ports in the replacement
motherboard. Remove and retain the LAN dust cap.

7. Remove the four screws, then remove the board from the chassis by moving it back
towards the rear of the core before lifting clear of the I/O shield.

CAUTION When removing and re-fitting the motherboard, do not use the
heat sinks to leverage the board into the I/O shield. Handle the
board by the edges or LAN and PCI slot only.

Replacement
Fitting the replacement motherboard is the reverse of this process.

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Memory Modules
CAUTION Hold the memory modules at the ends only. Never hold more
than one module at a time. Never bend or twist the memory
modules because this can seriously damage contacts.

Removal
To remove and replace the memory board, proceed as follows:

1. Flip open the plastic retention clips outwards to unlock and remove the memory
board from the SO–DIMM slot.

2. Remove the memory board from the motherboard.

Replacement
1. Match the notch on the new module with the notch on the SO–DIMM slot.
2. Insert the module without using undue pressure.
3. Use your fingers from both hands to lightly press down on each end of the module
until the plastic retention clips snap shut and lock the memory module in place.
Note: It may be necessary to manually close the clips.

CPU Cooler
Removal
To replace the CPU cooler, perform the steps below.

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1. Loosen the four spring–loaded captive screws that secure the existing cooler to the
motherboard.
Note: Follow a sequential rotating pattern when loosening the spring–loaded
screws. Gradually loosen each screw to evenly raise the CPU cooler.

2. Remove the cooler plate from the rear of the motherboard. This is held in place with
double sided adhesive tape.
3. Remove all old thermal grease from the cooler heat sink and processor spreader
plate with a tissue or paper towel. Do not use a knife or screwdriver as this could
damage the surface of the spreader plate.

Replacement
1. Apply approximately one–half of the contents of the thermal grease syringe to the
processor spreader plate in the pattern shown below.

CAUTION Do not use the entire contents of the syringe. Too much
grease could degrade the performance of the cooler.

2. Adhere the new cooler plate to the rear of the motherboard.

3. Fit the new cooler to the mounting holes with the cooler plate on the motherboard
and secure with the spring–loaded captive screws.

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4. Connect the cooler power cable to the CPU fan connector on the motherboard.
Note: Make sure that the cooler cable does not obstruct the fan blades.

Processor
Removal
To replace the processor, perform the steps below.

1. Remove the CPU Cooler from the motherboard. (See ‘CPU Cooler’ instructions).
2. Remove all old thermal grease from the cooler heat sink and processor spreader
plate with a tissue or paper towel. Do not use a knife or screwdriver as this could
damage the surface of the spreader plate.
3. Unlatch the arm of the metal frame that secures the processor to the motherboard.

4. Raise the metal frame and remove the processor.

Replacement
CAUTION Hold the processor by the edges only. Take care not to drop
anything into the processor socket. The pins are very delicate and
are easily damaged. If the pins are damaged, the motherboard
will have to be replaced.

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1. Match the arrow on the new processor to the arrow on the motherboard and
carefully place the processor into the socket.

2. Lower the metal arm and frame onto the socket.

3. Clip the arm back into position.
4. Apply approximately one–half of the contents of the thermal grease syringe to the
processor spreader plate in the pattern shown below.

CAUTION Do not use the entire contents of the syringe. Too much
grease could degrade the performance of the cooler.

5. Fit the cooler to the mounting holes on the motherboard and cooler back plate.
6. Secure the cooler with the spring–loaded captive screws.

I/O Shield
Removal
To remove the I/O shield, proceed as follows:

1. Remove the core cover. (See ‘Internal Access’ instructions).

2. Remove the motherboard. (See ‘Motherboard’ instructions).

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3. From the outside of the core, push on the outside edges of the I/O shield and
remove from the core chassis.

Replacement
Fitting the replacement I/O Shield is the reverse of this process.

Trusted Platform Module (TPM)

Removal
To remove the TPM, proceed as follows:

1. Remove the core cover. (See ‘Internal Access’ instructions).

2. To remove the TPM from the motherboard, hold the TPM board on both sides near
the connector with your thumb and forefinger, then pull up evenly on both sides
until the TPM is removed.

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Replacement
To fit the TPM to the motherboard, hold the TPM board at both sides near the connector
with your thumb and forefinger, insert the TPM in the TPM1 header on the motherboard
and carefully push down until the TPM is fitted properly.

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CABLING
Interconnection Diagrams
Riverside Motherboard

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Estoril Motherboard

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Misano Motherboard

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Cables
Audio Line Out Breakout Header Cable (Riverside only)

Audio Microphone In Breakout Header Cable (Riverside

only)

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Front Panel (FP) Reset Cable (Riverside)

Front Panel (FP) Reset Cable (Estoril & Misano)

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Core DC Harness

SATA DATA and Power Cable

The illustration below shows the assembly of the SATA DATA and Power cable used by the
primary and secondary disk drives.

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Slimline SATA and Power

The illustration below shows the assembly of the Slimline SATA DATA and Power cable used
by the DVD.

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USB Breakout Cable

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CONNECTOR ASSIGNMENTS/PINOUTS
Riverside Motherboard Connectors
DC Power
Pin Signal

1 +24v
2 GND
3
4

Video - Analogue (VGA)

Standard 15 way high density D type connector for standard VGA monitor.

Pin Signal Pin Signal Pin Signal

1 RED 6 RED_RTN 11 NC
2 GREEN 7 GREEN_RTN 12 RDDDC DATA_RC
3 BLUE 8 BLUE_RTN 13 HSYNC
4 NC 9 5V Supply 14 VSYNC
5 GND 10 GND 15 RDDDC CLK RC

Video - Digital (DVI-D)

Connection for a standard DVI monitor.

Pin Signal Pin Signal Pin Signal

1 TDMS DATA 2- 9 TDMS DATA 1- 17 TDMS DATA 0-

2 TDMS DATA 2+ 10 TDMS DATA 1+ 18 TDMS DATA 0+
3 TDMS DATA 2/4 SHIELD 11 TDMS DATA 1/3 SHIELD 19 TDMS DATA 0/5 SHIELD
4 NC 12 NC 20 NC
5 NC 13 NC 21 NC
6 DDC CLOCK 14 +5V POWER 22 TDMS CLOCK SHIELD
7 DDC DATA 15 GND 23 TDMS CLOCK+
8 NC 16 HOT PLUG DETECT 24 TDMS CLOCK-

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Audio Internal Headers

Pin Speaker Out Signal Line Out Signal Microphone In Signal

1 LEFT RIGHT RIGHT

2 RIGHT JACK DETECT JACK DETECT
3 GND AUDIO GND AUDIO GND
4 - LEFT LEFT
5 - AUDIO GND -

Serial Ports
Standard RS–232 DB–9 Ports

Pin Signal Pin Signal

1 CD 6 DSR
2 RX- 7 RTS
3 TX- 8 CTS
4 DTR 9 RI
5 GND

Serial Port Internal Headers

Pin Signal Pin Signal

1 DCD# 6 CTS#
2 DSR# 7 DTR#
3 RXD 8 RI#
4 RTS# 9 GND
5 TXD 10 GND

Network Connector
Standard RJ45 Ethernet network 10/100/1000 Base-T connector.

Pin Signal

1 TD+
2 TD-
3 RD+

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Pin Signal

4 NC
5 NC
6 RD-
7 NC
8 NC

SATA
SATA Data Connectors

Pin Signal

1 GND
2 A+
3 A-
4 GND
5 B-
6 B+
7 GND

SATA Power Connectors

Pin Signal

1 GND
2 A+
3 A-
4 GND

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USB
USB on Rear I/O
USB 2.0 compatible standard USB ports

Pin Signal

1 +5V
2 DATA-
3 DATA+
4 GND

USB Internal Headers

The tables below list the pin out assignments of the internal USB headers on the
motherboard. Each header provides two standard USB ports.

Pin Signal Pin Signal

1 +5V 2 +5V
3 DATA- 4 DATA-
5 DATA+ 6 DATA+
6 GND 8 GND
9 NC 10 GND

Trusted Platform Module

Pin Signal Pin Signal

1 PCI_CLK_33MHz 11 LPC_AD0
2 GND 12 GND
3 LPC_FRAME# 13 NC
4 NC 14 NC
5 LPC_RST# 15 3.3VSB
6 5V 16 SER_IRQ
7 LPC_AD3 17 GND
8 LPC_AD2 18 NC
9 3.3V 19 SUS_STAT#
10 LPC_AD1 20 NC

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PCI (120 pin)

Pin Signal Pin Signal
B1 -12V A1 TRST#
B2 TCK A2 +12V
B3 GND A3 TMS
B4 TDO A4 TDI
B5 +5V A5 +5V
B6 +5V A6 INTB#
B7 INTC# A7 INTD#
B8 INTA# A8 +5V
B9 PRSNT1 A9* NC
B10* PREQ3# A10 VCC
B11 PRSNT2 A11 PGNT3#
B12 GND A12 GND
B13 GND A13 GND
B14* PCLOCK 0 A14 3.3V AUX
B15 GND A15 PCIRST#
B16* PCLOCK 2 A16 VCC
B17 GND A17 PGNT0#
B18 PREQ0# A18 GND
B19 VCC A19* PME#
B20 AD31 A20 AD30
B21 AD29 A21 +3.3V
B22 GND A22 AD28
B23 AD27 A23 AD26
B24 AD25 A24 GND
B25 +3.3V A25 AD24
B26 C/BE3# A26 IDSEL1
B27 AD23 A27 +3.3V
B28 GND A28 AD22
B29 AD21 A29 AD20
B30 AD19 A30 GND
B31 +3.3V A31 AD18
B32 AD17 A32 AD16

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Pin Signal Pin Signal

B33 C/BE2# A33 +3.3V
B34 GND A34 FRAME#
B35 IRDY# A35 GND
B36 +3.3V A36 TRDY#
B37 DEVSEL# A37 GND
B38 GND A38 STOP#
B39 PLOCK# A39 +3.3V
B40 PERR# A40* SMBCLK
B41 +3.3V A41 SMBDATA
B42 SERR# A42 GND
B43 +3.3V A43 PAR
B44 C/BE#1 A44 AD15
B45 AD14 A45 +3.3V
B46 GND A46 AD13
B47 AD12 A47 AD11
B48 AD10 A48 GND
B49 GND A49 AD9
KEY KEY
KEY KEY
B52 AD8 A52 C/BE0#
B53 AD7 A53 +3.3V
B54 +3.3V A54 AD6
B55 AD5 A55 AD4
B56 AD3 A56 GND
B57 GND A57 AD2
B58 AD1 A58 AD0
B59 +5V A59 +5V
B60 ACK64# A60 REQ64#
B61 +5V A61 +5V
B62 +5V A62 +5V

(* - Denotes a deviation from the PCI standard to incorporate a second channel)

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PCIe (36 pin)

Pin Signal Pin Signal
B1 +12V A1 +12V
B2 +12V A2 +12V
B3 GND A3 GND
B4 +3.3V A4 PCI-E CLK1+
B5 GND A5 PCI-E CLK1+
B6 PCI-E CLK0+ A6 GND
B7 PCI-E CLK0- A7 GND
B8 GND A8 PCI-E RX1+
B9 PCI-E TX1+ A9 PCI-E RX1-
B10 PCI-E TX1- A10 GND
B11 GND A11 PERST#
KEY KEY
B12 GND A12 GND
B13 +3.3V A13 PCI-E RX2+
B14 GND A14 PCI-E RX2-
B15 PCI-E TX2+ A15 GND
B16 PCI-E TX2- A16 NC
B17 GND A17 3VDUAL
B18 PCI-E WAKE# A18 NC

Estoril Motherboard Connectors

Display Port
Reference the product cabling chapter for the supported display cabling pinouts.

CAUTION The display ports on the Estoril motherboard are latched. The
release button on top of the plug must be pressed in order to
safely disconnect.

DC Power
Pin Signal

1 GND
2 GND

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Pin Signal

3 +24v
4 +24v

LCD Backlight Power

Pin Signal

1 12V
2 GND
3 Enable
4 PWM
5 GND

LVDS Header
Pin Signal Pin Signal
1 PANEL_ID0 2 PANEL_ID1
3 GND 4 GND
5 LVDSA_0N 6 LVDSA_1N
7 LVDSA_0P 8 LVDSA_1P
9 GND 10 GND
11 LVDSA_2N 12 LVDSA_0N
13 LVDSA_2P 14 LVDSA_0P
15 GND 16 GND
17 LVDSA_3N 18 LVDSA_2N
19 LVDSA_3P 20 LVDSA_2P
21 GND 22 GND
23 LVDSB_1N 24 LVDSB_2N
25 LVDSB_1P 26 LVDSB_2P
27 GND 28 GND
29 LVDSB_CLKN 30 LVDSB_3N
31 LVDSB_CLKP 32 LVDSB_3P
33 PANEL_ID2 34 GND
35 PANEL_6BIT_DET# 36 GND
37 PANEL_DUAL_DET# 38 VCC_LCD
39 LCDPWRSEL 40 VCC_LCD

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Serial Port Internal Headers

Pin Signal Pin Signal
1 DCD# 6 CTS#
2 DSR# 7 DTR#
3 RXD 8 RI#
4 RTS# 9 GND
5 TXD 10 GND

PS/2 Header
Pin Signal
1 DCD#
2 DSR#
3 RXD
4 RTS#
5 TXD

SATA Power Connectors

Pin Signal
1 +12V
2 GND
3 GND
4 +5V

Audio
Jack 1 - Stereo Headphone Output (lime green)

Pin Signal
1 AGND
2 HP_LINE_OUT_L
3 AGND
4 JACK_DETECT_SENSE_on_codec
5 HP_LINE_OUT_R

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Jack 2 - Stereo Speaker Output (light blue)

Pin Signal
1 AGND
2 SPEAKER_OUT_L
3 AGND
4 JACK_DETECT_SENSE_on_codec
5 SPEAKER_OUT_R

Jack 3 - Handset Microphone In (pink)

Pin Signal
1 AGND
2 MIC_LINE_IN_L
3 AGND
4 JACK_DETECT_SENSE_on_codec
5 MIC_LINE_IN_R

Jack 4 - Handset Hook switch Input (black)

Pin Signal
1 GND
2 GND
3 GND
4 JACK_DETECT_SENSE_on_codec
5 HOOKSWITCH_ACTIVE (to GPIO)

Jack 5 - Handset Speaker Out (orange)

Pin Signal
1 AGND
2 HANDSET_OUT_L
3 AGND
4 JACK_DETECT_SENSE_on_codec
5 HANDSET_OUT_R

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Jack 6 - ATM Headphone Signal Input (gray)

Pin Signal
1 GND
2 HP_JACK_DETECT# (to GPIO)
3 GND
4 JACK_DETECT_SENSE_on_codec
5 HP_VOL_ADJUST# (to GPIO)

DMIC - PDM DMIC Input

Pin Signal
1 GND
2 VCC3
3 JACK_DETECT_SENSE_on_codec
4 DMIC_CLK
5 DMIC_DATA

Trusted Platform Module

Pin Signal Pin Signal

1 BIOS_VPP 2 BIOS_CS2
3 BIOS_CS1 4 3.3V
5 BIOS_MISO 6 BIOS_HOLD
7 BIOS_WP 8 BIOS_CLK
9 0V 10 BIOS_MOSI
11 12 BIOS_RST
13 TPM_SS 14 TPM_PP
15 TPM_PIRQ 16 TPM_STB
17 0V 18 TPM_RST
19 TPM_PIRQ 20 NC

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Misano Motherboard Connectors

Display Port
Reference the product cabling chapter for the supported display cabling pinouts.

CAUTION The display ports on the Misano motherboard are latched. The
release button on top of the plug must be pressed in order to
safely disconnect.

DC Power
Pin Signal

1 GND
2 GND
3 +24v
4 +24v

Serial Port Internal Headers

Pin Signal Pin Signal
1 DCD# 6 CTS#
2 DSR# 7 DTR#
3 RXD 8 RI#
4 RTS# 9 GND
5 TXD 10 GND

PS/2 Header
Pin Signal
1 MCLK
2 MDATA
3 KCLK
4 KDATA
5 GND
6 +5V

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SATA Power Connectors

Pin Signal
1 +12V
2 GND
3 GND
4 +5V

Audio
Jack 1 - Stereo Headphone Output (lime green)

Pin Signal
1 AGND
2 HP_LINE_OUT_L
3 AGND
4 JACK_DETECT_SENSE_on_codec
5 HP_LINE_OUT_R

Jack 2 - Stereo Speaker Output (light blue)

Pin Signal
1 AGND
2 SPEAKER_OUT_L
3 AGND
4 JACK_DETECT_SENSE_on_codec
5 SPEAKER_OUT_R

Jack 3 - Handset Microphone In (pink)

Pin Signal
1 AGND
2 MIC_LINE_IN_L
3 AGND
4 JACK_DETECT_SENSE_on_codec
5 MIC_LINE_IN_R

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Jack 4 - Handset Hook switch Input (black)

Pin Signal
1 GND
2 GND
3 GND
4 JACK_DETECT_SENSE_on_codec
5 HOOKSWITCH_ACTIVE (to GPIO)

Jack 5 - Handset Speaker Out (orange)

Pin Signal
1 AGND
2 HANDSET_OUT_L
3 AGND
4 JACK_DETECT_SENSE_on_codec
5 HANDSET_OUT_R

Jack 6 - ATM Headphone Signal Input (gray)

Pin Signal
1 GND
2 HP_JACK_DETECT# (to GPIO)
3 GND
4 JACK_DETECT_SENSE_on_codec
5 HP_VOL_ADJUST# (to GPIO)

DMIC - PDM DMIC Input

Pin Signal
1 GND
2 VCC3
3 JACK_DETECT_SENSE_on_codec
4 DMIC_CLK
5 DMIC_DATA

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Trusted Platform Module

Pin Signal Pin Signal

1 BIOS_VPP 2 BIOS_CS1
3 BIOS_CS0 4 3.3V
5 BIOS_MISO 6 BIOS_HOLD
7 BIOS_WP 8 BIOS_CLK
9 GND 10 BIOS_MOSI
11 12 BIOS_RST
13 TPM_CS2 14 TPM_PP
15 TPM_SIRQ 16 TPM_STB
17 GND 18 TPM_RST
19 TPM_PIRQ 20 NC

Diagnostic LED Header

Pin Signal Pin Signal

1 LAN0_LINK_LED# 2 LAN_VCC
3 LAN1_LINK_LED# 4 LAN_VCC
5 CPU_FAN_FAULT_LED# 6 VCC5
7 SYS_FAN_FAULT_LED# 8 VCC5
9 PROC_HOT_LED# 10 VCC5
11 STAT_LED_RED 12 STAT_LED_GREEN
13 POWER_STAT_LED_AMBER 14 POWER_LED_GREEN
15 SATA_LED# 16 VCC5

PIRAT Header
Pin Signal Pin Signal

1 VCC3 2 GND
3 VCC5 4 SATA_LED#
5 SYS_RST# 6 GND
7 GND 8 PWR_BTN#
9 PS_ON 10 GND
11 RECOVERY_SW# 12 GND

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Embedded Display Port (eDP)

Pin Signal Pin Signal

1 NC 16 LCD _GND
2 SIG_GND 17 HPD
3 LANE1_N 18 BKL_GND
4 LANE1_P 19 BKL_GND
5 SIG_GND 20 BKL_GND
6 LANE0_N 21 BKL_GND
7 LANE0_P 22 BKL_ENABLE
8 SIG_GND 23 BKL_PWM
9 AUX_CH_P 24 NC
10 AUX_CH_N 25 NC
11 SIG_GND 26 BKL_POWER_(12V)
12 LCD_VCC_(3.3V) 27 BKL_POWER_(12V)
13 LCD_VCC_(3.3V) 28 BKL_POWER_(12V)
14 NC 29 BKL_POWER_(12V)
15 LC_GND 30 NC

TEST/ADJUSTMENT TOOLS
There are no special test and adjustment tools required.

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USB 7 PORT HUB

INTRODUCTION
This chapter gives the information required to service the USB 7 Port Hub fitted in NCR SelfServ ATMs.

DESCRIPTION
The USB Hub increases the number of USB ports connected to the PC core. It provides the following
functionality:

l Operation from a single 24V power supply

l 1 upstream facing port
l 7 powered downstream facing ports
l Power management for each port
l Device connect/disconnect detection
l Bus fault detection and recovery
l High, full and low-speed device support
l Transaction translator for each port to provide full unshared bandwidth for USB1.1 devices.

Power Requirement
The Hub requires the following DC voltage and currents:

Quiescent Current Continuous Current

+24 V±10% 125 mA min. + 125 mA for each used downstream port 1.0 A max.

The +24 V supply is sourced from the ATM power supply. The current rating in the table represents a
total load which includes the current sourced for the following voltages:

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l +5 V ±5% is derived from the 24 V using a Sipex SP7652 Power Blox switcher
l +3.3 V ±0.3V is derived from the 5 V using a low drop-out linear regulator
l +1.8 V ±10% is derived from the 3.3 V using a low drop-out linear regulator.

Maximum Cable Lengths

Port Speed Maximum Cable Length

Upstream All 5.0 m (16.40 ft.)

Downstream High 5.0 m (16.40 ft.)
Downstream Full 5.0 m (16.40 ft.)
Downstream Low 3.0 m (9.84 ft.)

TROUBLESHOOTING
The system has a USBViewer option which allows the user to verify which module is allocated to which
USB port and is accessed as follows:

Note: The user requires a USB Service Key to perform this function.

1. Select the DEVICE DIAGNOSTICS option from the SYSTEM APPLICATION menu.
2. Select HARDWARE INFORMATION AND RECOVERY option.
3. Select the USBViewer option.

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4. The system will then display the following screen showing the module to port allocation for NCR
modules or USB Hubs which have a working USB connection.

Note: Modules or USB Hubs are dynamically shown on the screen. If a Module or USB Hub is
removed while screen is displayed the information relating to it will also be removed from the
screen.

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5. The user can select a specific module and the system will then display the following screen
showing port details.

DIAGNOSTICS
Level 1 Diagnostics
There are two LEDs for each port, which indicate the port status. The definitions of the LEDs are shown
below:

LED Colour Status

Green All OK
Amber Error condition
Off Non operational
Green (blinking On/Off) Software attention
Amber (blinking On/Off) Hardware attention
Green/Amber (blinking On/Off) Reserved

There is one LED positioned close connector J9 that indicates power on or off.

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STRAPPING
None.

ADJUSTMENTS
None.

MODULE REMOVAL AND REPLACEMENT

Note: Cables should be replaced into the same port from which they were removed.

Top Box Mounted Hub

1. Remove the screws holding USB mounting tray to the module tray.
2. Note the positions of all USB cables.
3. Unplug all cables from the hub.
4. Remove the hub assembly.
5. Replace the hub assembly.
6. Refit cables into the same ports noted in step 2.
7. Refit and secure USB mounting tray.

Safe Mounted Hub

1. Note the positions of all USB cables.
2. Unplug all cables from the hub.
3. Remove the screws holding the cover to the safe.
4. Remove the hub assembly.
5. Replace the hub assembly.
6. Replace the cover.
7. Refit cables into the same ports noted in step 1.

CABLING
None.

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CONNECTOR ASSIGNMENT
Hub Board
The diagram below shows the Hub Board connectors.
** Indicates the two LEDs for each port.

Upstream Port J8

*
J1 *
*
*
J2

*
*
J3

*
Downstream Ports *
J4

*
*
J5

*
*
J6

*
*
J7

**
Power J9

Power LED Downstream

Port LEDs

ATM Interface
The Hub has two interfaces with the host ATM and up to seven interfaces with modules in the ATM:

l Power
l Upstream connector
l Downstream connectors.

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Power Interface
Power is obtained from the host ATM via a 2-pin right angled mini-fit junior connector (J9) on the
connector board, with the following pinout:

Pin Signal

1 +24 V
2 0V

Upstream Connector
Communication to and from the host ATM is via a 5-pin mini-B connector (J8) on the connector board,
with the following pinout:

Pin Signal

1 VCC
2 D-
3 D+
4 N.C.
5 GND
Shell SHIELD

Downstream Connectors
Communication to and from the modules is via seven 4-pin upright type A connectors (J1- J7) on the
connector board, with the following pinout:

Pin Signal

Shell SHIELD
1 VCC
2 D-
3 D+
4 GND
Shell SHIELD

TEST/ADJUSTMENT TOOLS
None.

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7. CARD READERS

USB Contactless Card Reader 319

USB Contactless Card Reader 2 328

USB IMCRW 340

USB Smart Dip Card Reader 394

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USB CONTACTLESS CARD READER

INTRODUCTION
This chapter gives servicing information for the USB Contactless Card Reader (USB CCR).

Antenna Unit LED1 LED2 LED3 LED4

Card
‘Landing Zone’

Antenna Overlay

DESCRIPTION
The USB CCR consists of two hardware components:

l An antenna unit (antenna, buzzer, 4 LED indicators and RF shield) housed in a plastic case,
mounted on the card orientation area of the facia (see illustration above).

Note: By default the buzzer is disabled in the software.

l A control unit (power supply, digital and RF circuits) housed in a plastic moulded case mounted
inside the ATM.

The contactless interface is based on the industry standard ISO 14443 13.56MHz RFID protocols, and
supports a wide variety of contactless payment applications such as:

l MasterCard® PayPass™
l Visa Wave
l ExpressPay from American Express®
l MIFARE®
l Discover®
l JCB.

The USB CCR can be updated and upgraded in the field to add new contactless payment applications.

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For magnetic data type applications, customers wave or tap their contactless card, key fob or other
Radio Frequency Identification (RFID) enabled device on the front of the 'landing zone' indicated by the
symbol shown below:

Both audio and visual acknowledgements can be returned to indicate to the customer that their
transaction is being authorized.

Note: Transactions requiring larger data sizes and/or transactions that require writing to the card may
require the card to be left on the 'landing zone' for longer, with audio and visual indication specific to
the application.

The USB CCR supports 24V operation and has USB 2.0 full-speed communication interfaces.

Antenna Unit Connectors

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Control Unit Connectors

TROUBLESHOOTING
Error Possible root causes Isolation Resolution
USB CCR Cable disconnected from USB CCR Check cable Reconnect cable
disconnected
USB cable disconnected from USB hub Check cable Reconnect cable
Power cable disconnected from USB Check power cable Reconnect power
CCR cable
Power cable disconnected from power Check power cable Reconnect power
supply cable
Power supply fault Check power supply actual Repair power
voltage supply
USB CCR firmwear hung Check for card reader Reset ATM
response
USB CCR faulty Check for USB CCR response Replace USB CCR
USB cable faulty Replace cable and reset Replace cable
Power cable faulty Replace power cable and Replace cable
reset
Not authorized USB CCR requires to be authorized None Authorize USB CCR

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DIAGNOSTICS
HW_DIAGNOSTICS Property
The USB CCR provides multiple diagnostic test Applets.

Note: Looping is allowed on all tests.

Applet Test Description

ID
0 MENU This displays a menu of all the other Applets to allow an operator to select
one.
1 Identification The following information is displayed:
1. Device Type: USB
2. Serial Number
3. Firmware Version
2 Detect Card The following sequence of tests is executed
1. Start Transaction
2. Detect Card & Display either one of the following card types:
l ISO 14443‐4 Type A

l ISO 14443‐4 Type B

l Mifare Type A (Standard)

l Mifare Type A (Ultralight)

l ISO 14443 Type A

l ISO 14443 Type B

3. Stop Transaction
If no card is present within 10 seconds then display “Card Not Tapped”
and the test will terminate.

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HW_SELF_TEST Property
The USB CCR offers the following Applets for this property.

Applet Test Description

ID
0 MENU This displays a menu of all the other Applets to allow an operator to select one.
1 Device The deivce self test.
Self Test 1. The USBCCR is activated using Start Transaction to detect a card - if this is unsuccessful
then the test is terminated and a ‘Fail’ Status returned.
2. The USBCCR is activated using Start Transaction to detect a card - if this is unsuccessful
then the test is terminated and a ‘Fail’ Status returned.
3. The USBCCR is activated using Start Transaction to detect a card - if this is unsuccessful
then the test is terminated and a ‘Fail’ Status returned.
4. The USBCCR is activated using Start Transaction to detect a card - if this is unsuccessful
then the test is terminated and a ‘Fail’ Status returned.
5. The USBCCR is activated using Start Transaction to detect a card - if this is unsuccessful
then the test is terminated and a ‘Fail’ Status returned.

HW_MAINTENANCE PROPERTY
The USB CCR supports two Applets for this property.

Applet Test Description

ID
0 MENU This displays a menu of all the other Applets to allow an operator to
select one.
1 Identification The following information is displayed:
1. Device Type: USB
2. Serial Number
3. Firmware Version

HW_CONFIGURATION PROPERTY
This feature supports device specific configuration and therefore provides a configuration dialogue.

Applet Test Description

ID
0 MENU This displays a menu of all the other Applets to allow an operator to
select one.

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1 Report Device This Applet allows the operator to interrogate the device for what type
Type of device is present.
l Device Type: USB

2 Report This Applet allows the operator to interrogate the device for the Device
Serial Number Serial Number.
l Device Serial Number

3 Report Firmware This Applet allows the operator to interrogate the device for
Versions information relating to the device firmware.
l Firmware Version

l Loader Version

4 Set Device This Applet allows the operator to adjustconfiguration parameters.

Configuration

Note: If the Applet terminates due to a device fault then “Device Failure” will be displayed.

STRAPPING
LEDs and MEEIs
The 4 LEDs on the antenna unit are dual purpose and act either as MEEIs or as transaction progress
indicators. An MEEI input on the control unit allows connection to the Universal Misc I/F board to
synchronize flashing with other MEEIs on the ATM.

Software on the control unit decides whether the LEDs are controlled by transaction or by external MEEI
input. If a transaction is taking place, the external MEEI input is ignored and the LEDs indicate
transaction progress as specified by the standards of the card system being used.

Control Board

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ADJUSTMENTS
None.

MODULE REMOVAL AND REPLACEMENT

There are no field replaceable parts within the device.

CABLING
Harnesses
USB Contactless Card Reader LED Control

1 3 5 7 1 3 5 7 Pin Number
1 3 5 7 1 3 5 7
2 4 6 8 2 4 6 8
2 4 6 8 2 4 6 8 Wire Number

USB Contactless Card Reader RF

CONNECTOR ASSIGNMENTS/PINOUTS
+24V Power
Molex 2-way MiniFit Jnr. Pin2 MFBL.

Pin No. Signal Comment

1 +24V Vcc
2 0V 0V mates 1st

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USB
USB 2.0 specification Mini-B receptacle with through-hole mounting tabs.

Pin No. Signal Comment

1 Vbus 5V
2 D- Data
3 D+ Data
4 ID N.C. (used for USB OTG)
5 Ground 0V

AUX
Connector providing additional control signals. Molex 87833-1420.

Pin No. Signal Comment

1 +24V N.C. (Alternative +24V input)
2 0V N.C. (Alternative 0V)
3 +24V N.C. (Alternative +24V input)
4 0V N.C. (Alternative 0V)
5 N.C.
6 /MEEI_in (See Note2)
7 B DATA+in N.C. (See Note 1)
8 B DATA-in N.C. (See Note 1)
9 0V N.C. (Alternative 0V)
10 0V N.C. (Alternative 0V)
11 TX0_232 N.C.
12 RX0_232 N.C.
13 /ISP-INPUT N.C.
14 Vbus N.C. (Alternative Vbus connection)

Note: Alternative USB D+ connection only with population option - not USB compliant.

Note: Input pin for MEEI. This pin is designed to be driven by a Universal Misc I/F MEEI output. It must
be pulled to 0V to illuminate the four MEEI LEDs. Otherwise, this pin must be allowed to float. The pin
contains an internal 10 k ohms pull-up to +24V to drive the MEEI detect circuit on the Universal Misc I/F.

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R.F. Out
Molex micro fit connector providing R.F. to the antenna unit.

Note: Maximum cable length is 1.00 m (3.3 ft.).

Pin No. Signal

1 R.F.
2 Ground

LED/Buzzer
Connection between control unit and antenna unit. 8-Way Molex milli-grid.

Pin No. Signal Comment

1 +5V Supply from control unit
2 LED4 Logic 0 = LED on; Logic 1 = LED off
3 Buzzer Buzzer output from control unit
4 LED3 Logic 0 = LED on; Logic 1 = LED off
5 0V Supply from control unit
6 LED2 Logic 0 = LED on; Logic 1 = LED off
7 MOD_INDEX
8 LED1 Logic 0 = LED on; Logic 1 = LED off

TEST/ADJUSTMENT TOOLS
None.

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USB CONTACTLESS CARD READER 2

INTRODUCTION
This chapter provides the necessary servicing information for the USB Contactless Card Reader 2
(USBCCR2).

DESCRIPTION
The USBCCR2 consists of two hardware components:

Note: By default the buzzer is disabled in the software.

l An antenna unit (antenna, buzzer, 4 LED indicators and an RF shield) housed in a plastic case,
mounted in the card reader area of the fascia
l A control unit (power supply, digital and RF circuits) housed in a plastic moulded case mounted
inside the ATM.

The contactless interface is based on the industry standard ISO 14443 13.56MHz RFID protocols, and
supports a wide variety of contactless payment applications such as:

l MasterCard® PayPass™
l Visa payWave
l ExpressPay from American Express®
l MIFARE®
l Discover® D-PAS
l Interac
l PBoC.

The USBCCR2 can be updated and upgraded in the field to add new contactless payment applications.
For magnetic data type applications, customers wave or tap their contactless card, key fob or other
Radio Frequency Identification (RFID) enabled device on the front of the 'landing zone' indicated by the
symbol shown below.

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Both audio and visual acknowledgements can be returned to indicate to the customer that their
transaction is being authorized.

Note: Transactions requiring larger data sizes and/or transactions that require writing to the card may
require the card to be left on the 'landing zone' for longer, with audio and visual indication specific to
the application.

Antenna and control unit connectors

CONTROLLER

J8

J1 J2
Miscellaneous
Interface
(MEEI)
J5
24V DC J3
USB

LED and Coaxial

buzzer antenna
ANTENNA

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TROUBLESHOOTING
Error MStatus Possible Cause Isolation Resolution

Reader 96 USB cable is Check the USB cable Reconnect the

Communication disconnected from the connection USB cable
Error USBCCR2
USB cable is Check the USB cable Reconnect the
disconnected from the connection USB cable
USB hub
Power cable is Check the power cable Reconnect the
disconnected from the connection power cable
USBCCR2
Power cable is Check the DC cable Reconnect the
disconnected from the connection power cable
power supply
Power supply fault Check the power supply Repair the power
actual voltage supply
USBCCR2 firmware Check for card reader Reset the ATM
hung response
USB cable fault Replace the USB cable Replace the
cable and reset
the ATM
Power cable fault Replace the power cable Replace the
cable and reset
the ATM
USBCCR2 faulty Check for USBCCR2 Replace the
responses USBCCR2
Not Authorised 42 Device requires to be Authorise the
authorised device
Antenna 7 Reconnect the
Removed antenna
Configuration error Check configuration Change
setting matches antenna configuration
cable used

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Error MStatus Possible Cause Isolation Resolution

Write or Read 97 USB cable is Check the USB cable Reconnect the
USB Port Failed disconnected from the connection USB cable
USBCCR2
USB cable is Check the USB cable Reconnect the
disconnected from the connection USB cable
USB hub
Power cable is Check the power cable Reconnect the
disconnected from the connection power cable
USBCCR2
Power cable is Check the DC cable Reconnect the
disconnected from the connection power cable
power supply
Power supply fault Check the power supply Repair the power
actual voltage supply
USBCCR2 firmware Check for card reader Reset the ATM
hung response
USB cable fault Replace the USB cable Replace the
cable and reset
the ATM
Power cable fault Replace the power cable Replace the
cable and reset
the ATM
USBCCR2 faulty Check for USBCCR2 Replace the
responses USBCCR2

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Error MStatus Possible Cause Isolation Resolution

Reader 98 USB cable is Check the USB cable Reconnect the

Disconnected or disconnected from the connection USB cable
CRC Error USBCCR2
USB cable is Check the USB cable Reconnect the
disconnected from the connection USB cable
USB hub
Power cable is Check the power cable Reconnect the
disconnected from the connection power cable
USBCCR2
Power cable is Check the DC cable Reconnect the
disconnected from the connection power cable
power supply
Power supply fault Check the power supply Repair the power
actual voltage supply
USBCCR2 firmware Check for card reader Reset the ATM
hung response
USB cable fault Replace the USB cable Replace the
cable and reset
the ATM
Power cable fault Replace the power cable Replace the
cable and reset
the ATM
USBCCR2 faulty Check for USBCCR2 Replace the
responses USBCCR2

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DIAGNOSTICS
Device Diagnostics
The USBCCR2 provides multiple diagnostic test Applets.

Note: Looping is allowed on all tests.

Applet Test Description

ID

0 MENU This displays a menu of all the other Applets to allow an operator to
select one
1 Identification The following information is displayed:
l Device Type: USB

l Serial Number

l Firmware Version

l Loader Version

l Device VID/PID

2 Run-2-Run The following sequence of tests is executed:

Sequence 1 l Start Transaction

l Detect Card & Display either one of the following card types:

o ISO 14443-4 Type A

o ISO 14443-4 Type B

o Mifare Type A (Standard)

o Mifare Type A (Ultralight)

o ISO 14443 Type A

o ISO 14443 Type B

o RCTIF Type A

o RCTIF Type B

o RCTIF Type B' [B' denotes B prime}

l Display ATR

l Stop Transaction

Note: If no card is present within 10 seconds then display “Card Not

Tapped” and the test will terminate
3 Antenna On Turns the antenna on
4 Antenna Off Turns the antenna off
5 LED Test Tests all the LEDS as per the sequence below:
1. Turns the LEDs on and then off one by one
2. Turns all 4 LEDs on and then off
6 Buzzer Test Turns on the buzzer with different parameters

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Applet Test Description

ID

7 Detect Card Issues a poll for token command and tries to detect card within 10
seconds. If card is detected, then it displays the card type and the
Answer to Reset (ATR)
8 Communication Checks communication status of the device
Check

Device Self Tests

The USBCCR2 offers the following Applets for this property.

Applet Test Description

ID

0 MENU This displays a menu of the all the other Applets to allow an operator to select
one
1 Device The device self test:
Self 1. The USBCCR2 is activated using Start Transaction to detect a card. If this is
test unsuccessful then the test is terminated and a fail status is returned.
2. The operator is prompted to present card, and allowed 10 seconds to do so.
If no card is detected then the test fails with a not completed status, the
USBCCR2 is disabled and the test is terminated.
3. Upon card detection the card is activated.
4. The Stop Transaction command is issued. If this is unsuccessful then the test
is terminated and a fail status is returned.
5. End of test.

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SELF SERVICE CONFIGURATION

This feature does support device specific configuration and therefore does provide a configuration
dialogue.

Applet Test Description

ID

0 MENU This displays a menu of all the other Applets to allow an operator to select
one
1 Identification The following information is displayed:
l Device Type: USB

l Serial Number

l Firmware Version

l Loader Version

l Display VID/PID

2 Transfer Logs Dumps log files/traces/PD files to a USB stick (directory identified by serial
number and date time stamp).
Format:
USBCCR2_<Serial_Number>_DEBUGLOG_<dd-MM-yyyy-hh_mm_ss_nnn>
3 Transfer Dump registry settings to a USB stick (directory identified by serial
Registry number and date time stamp).
Setting Format:
USBCCR2_<Serial_Number>_REGEXPORT_<dd-MM-yyyy-hh_mm_ss_nnn>
4 Transfer Dump ID TECH® configuration groups to files on a USB stick (directory
Device identified by serial number and date time stamp).
Configuration Format:
USBCCR2_<Serial_Number>_DEVCONFIG_<dd-MM-yyyy-hh_mm_ss_nnn>
5 Antenna Cable The initial data shown is the currently cable type set on the device. It
provides toggle button to select the proper cable type. Once “OK” button
is pressed, the new cable type is set on the device.
Note: There are two types of cables:
l Long cable (1000mm) Black

l Short cable (545mm) Off White/Gray

Note: If the applet terminates due to a device fault, then “Device Failure” will be displayed.

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STRAPPING
Antenna LEDs and MEEIs
The four LEDs on the antenna unit are dual purpose and act either as MEEIs or as transaction progress
indicators. An MEEI input on the control unit allows connection to the universal miscellaneous
interference board to synchronize flashing with other MEEIs on the ATM.

Software on the control unit decides whether the LEDs are controlled by transaction or by external MEEI
input. If a transaction is taking place, the external MEEI input is ignored and the LEDs indicate
transaction progress as specified by the standards of the card system being used.

LED1 LED2 LED3 LED4

Control Board

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ADJUSTMENTS
None.

MODULE REMOVAL AND REPLACEMENT

There are no field replaceable parts within the device.

CABLING
USB CCR2 Antenna Cable

Controller Antenna
(RJ45 Extension) 8-Way

USB CCR2 Controller Cable

Two colour coded variants are available with different lengths:

l 1000mm (39.4 in) black

l 545mm (21.5 in) off white/gray.

Note: The SysApp should be configured to reflect the cable used in the ATM / Terminal / Kiosk. (See Self
Service Configuration - Applet ID 5).

Antenna Controller
SMB coaxial RF connector SMB coaxial RF connector
Area where colour coding is applied

Antenna Controller
(RJ45 Extension) 8-Way

CONNECTORS ASSIGNMENT/PINOUTS
DC
Pin Description

1 24V
2 GND

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USB
USB 2.0 Mini-B.

Pin Description

1 5V
2 D-
3 D+
4 ID
5 GND

RF Out
SubMiniature version B (SMB) coaxial.

Pin Description

1 RF
2 GND

Miscellaneous Interface
Pin Description Pin Description

1 0V 8 B_DATA- in
2 +24V in 9 0V
3 0V 10 0V
4 +24V in 11 TX1_232
5 NC 12 RX1_232
6 /MEEI_in 13 NC
7 B_DATA+ in 14 VBUS

Note: The /MEEI_in pin is designed to be driven by a universal miscellaneous interface MEEI output. It
must be pulled to 0V to illuminate the four MEEI LEDs. Otherwise, this pin must be allowed to float. The
pin contains an internal 10KΩ pull up to +24V to drive the MEEI detect circuit on the universal
miscellaneous interface.

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LED/Buzzer
Pin Description

1 MOD_INDEX
2 LED 1
3 0V
4 LED 2
5 Buzzer
6 LED 3
7 VCC_LED
8 LED 4

LED pin Logic: 0 = ON; 1 = OFF.

TEST/ADJUSTMENT TOOLS
None.

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USB IMCRW

INTRODUCTION

Latchfast Standard
Card Capture Bin Card Capture Bin

DESCRIPTION
The following illustration shows the main functional elements of the UIMCRW:

DC Motor
IC Contact Block

PCB (Main Control Board)

MEIs (Option)

Pre-head
Stage 1 PCB Option
(Attached to Underside)

Available variants of the UIMCRW are as follows:

l Track 2 - Read Only

l Track 1/2/3 - Track 1/2 Read, Track 3 Read/Write
l 3 Track - Track 1/2/3 Read/Write (HiCo).

The above variants are available in the following configurations:

l With or without Smart Card Reader (except HiCo which is Smart only)
l With or without Card Return On Power Fail and/or System Escape (CROPF/SE)
l With or without MEI (in throat)
l With or without Card Clamping.

The following options are available on Track 1/2/3 readers (Germany only):

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l Card Identification Module (CIM)

l MM Security Module.

UIMCRW Firmware
The UIMCRW firmware contains code for all current software and hardware features, such that if the
hardware is available and is “switched on” by the software, it will automatically operate.

On start-up, the UIMCRW compares a downloadable software component on the ATMs hard drive to its
on-board firmware and automatically performs the download if a difference is found.

Card Detection and Pre-head Detection

Control of the UIMCRW shutter is by means of a microswitch which detects the physical presence and
width of a card in the entry position and a pre-head detection feature which detects the presence of a
magnetic stripe on the card. When the microswitch is activated and the pre-head detector recognizes a
magnetic stripe a signal is applied to the shutter solenoid to open the shutter and permit the card to
enter the UIMCRW.

Card Transport
Movement of the card in the UIMCRW transport, and eject and capture instructions, are controlled by
the UIMCRW firmware in response to commands from the host application.

Card Return/Capture
Under normal conditions, when the card is presented to the user at the end of a transaction, the card
will protrude a minimum of 25mm (except for warped cards) fromthe throat of the UIMCRW. From this
position, the card can still be captured by the UIMCRW.

Security - Long and Short Card Detection

The UIMCRW automatically detects long or short cards and notifies the host that an abnormal card has
been inserted into the UIMCRW. Abnormal cards are ejected immediately and can not enter the reader.

Reading and Writing to Magnetic Stripe Cards

The UIMCRW is equipped with four analogue methods of reading the magnetic track and, in the event
of a read error, will try a total of five times to read the card.

Digital Decoding
A digital method of reading poor quality cards is included in the UIMCRW. The customer’s application
has to be specially written to select digital decoding. If this is enabled, the card read time will be longer
because of the extra cycle which occurs after the analogue read attempts.

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Writing Magnetic Data

The Track 1/2/3 Read/Write (HiCo) UIMCRW has two write currents (High-co and Lowco). The
appropriate current is set by the UIMCRW using HiCoLoCo software detection. In the event of a write
error verified by a read after write, the UIMCRW will attempt a further two times to write to the card
and to verify the result.

Reading and Writing to Smart Cards

When a Smart Card IC Contact Block is fitted, the card is moved to the “Set” position (PDI in the above
illustration), the contact block lowered and Power (VCC), Clock (CLK) and Reset (RST) applied. The ATR
chip data from a successful read is sent to the host. Any excess current on VCC while the Smart card is
activated will result in an error signal being generated.

UIMCRWs with the Smart facility permit reading and writing to Smart cards with contacts in the ISO
position.

Smart Card Standards

The UIMCRW with Smart Card facility complies with the following Smart card standards:

l EMV - Europay, Mastercard and Visa

l GIECB - Carte Bancaire
l ZKA - German Banking Organisation
l Latest version of ISO 7816 part 3 and 4
l Memory Cards (For example: GPM896 & Siemens 4442 as supported by ICM300).

Sensor Locations

PD-3 PD-2 PD-4 PD-1

Shutter

Card Detect SW, Pre HD

Magnetic Card

IMCRW

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Optional Features
Card Return on Power Failure or System Escape
Card Return on Power Failure (CROPF) and Card Return on System Escape (CROSE) are provided as one
optional feature on the UIMCRW. The combined feature is referred to as CROPF/SE.

CROPF Battery
The CROPF option is provided with a re-chargeable battery located on the module tray below the
UIMCRW.

The CROPF circuit is contained on the control board and the battery plugs into connector J11. The
battery is attached to the baseplate by two cable ties.

CROPF Operation
In the event of a power failure the battery will provide the power necessary to complete the present
magnetic or smart card transaction and then attempt to return the card to the input slot and offer it to
the user for recovery. If the user does not take the card within 30 seconds, the card will be captured. If a
card jams during a CROPF operation, sufficient battery power is provided for three attempts to clear the
jam and present the card to the user, or capture the card, if not taken.

CROSE
In the event of a System Escape command being generated, while a card is in the UIMCRW, the CROSE
firmware will determine whether or not the Escape command was generated due to a power up
situation. If not, the card is presented to the user. If the user does not take the card within 30 seconds,
the card will be captured. In the event of an Escape command being generated following a prolonged
shutdown period, any card in the UIMCRW will not be moved to the entry slot. Instead, the card will be
captured.

Latchfast Card Capture

A Latch Fast Card Capture (LFCC) bin with electronic tamper indication is provided as an option with the
UIMCRW. The tamper indication system is automatically set up when hardware interrogation reports
the presence of the LFCC harness to the device firmware. A microswitch on the bin cradle detects the
presence of the bin. In the event of Card Capture command being generated when a card is in the
UIMCRW, the LFCC system will check that the LFCC bin is present before depositing the card in the bin.

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A photodetector on the bin cradle looks through holes in the sides of the bin at an LED attached to the
other side of the cradle. If the beam between the photodetector and LED is broken by the cards stacking
up from the base of the bin this indicates a FULL SOON condition. A count is started in software, and
incremented for each card captured. Whenever the count reaches 12 cards a FULL signal is sent by the
LFCC to the host and the UIMCRW is made inoperable with a severity of FATAL.

The tamper switch on the LFCC bin detects any attempt to remove the bin from the UIMCRW. Once the
bin is removed, the cradle can be unclipped from the lugs in the base by squeezing the sides inwards.

CIM/MM Validation
CIM Module

Bracket Securing
Screw

An optional CIM86/MM optical detection and identification feature can be fitted to the UIMCRW
enabling reading of the card optical track using an optical head reader and either CIM86 or MM
technologies.

The CIM 86 PCB is located in a metal box on the top of the UIMCRW with the optical detector located
above the card transport path. The metal box and optical detector are screwed to a bracket that hooks
under the rear cross tie of the UIMCRW and is secured by a single screw (shown in the above
illustration).

If an MM PCB is fitted (Germany, Austria & Switzerland), it is located in the ATM safe and connected to
the UIMCRW via a current loop to RS232 interface board and an RS232 interface. The successful
correlation between the optical and Track 3 magnetic track of the card confirms the authenticity of the
card, otherwise the card is rejected.

When CIM86/MM is enabled and all magnetic tracks have been read successfully, the card is moved to
the front position, with the shutter open. In this position the card doesn’t protrude from the throat. The
CIM86/MM optical head is enabled and the card driven back into the card reader and Track 3 read.

Media Entry Indicators

Media Entry Indicator (MEI) printed circuit boards and green indicators located inside the plastic
moulding of the throat of the UIMCRW are available. The MEI indicators may be selected by the
application to be on continuously or to be flashed at a frequency of 0.25Hz, 0.5Hz, 1Hz, 2Hz, or 4Hz.

Card Clamping
A card clamping device may be fitted for additional security measures from card jamming fraud
techniques. The card clamper locks the card in the throat when the reader detects a card jam, thus
prevents fraudsters from taking and using the jammed card.

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Note: The card clamping feature cannot be installed together with the CIMM/MM feature.

Anti-Eavesdropping Kit
An Anti-Eavesdropping Kit may be fitted for additional security measures to prevent eavesdropping in
ATM product configurations consisting of IMCRW or NU-IMCRW modules.

Note: The AEK Kit cannot be installed in product configurations with CIM/MM feature.

▲ BACK TO TOP.

TROUBLESHOOTING
Error Possible root causes Isolation Resolution

Device USB cable Check USB cable. Reconnect cable.

disconnected disconnected from
MCRW
USB cable Check USB cable. Reconnect cable.
disconnected from
hub
Power cable Check power cable. Reconnect cable.
disconnected from
MCRW
Power cable Check power cable. Reconnect cable.
disconnected from
power supply
Power supply fault. Check power supply voltage. Repair power supply.
USB cable faulty Replace USB cable and retest. Replace cable
Power cable faulty Replace power cable and retest. Replace cable.
Read head Dirt on magnetic Clean MCRW head.
fault head Retest.
Read head faulty Fault still present following cleaning Replace MCRW
cycle. transport.
Write head Dirt on magnetic Clean MCRW head.
fault head Retest.
Read head faulty Fault still present following cleaning Replace MCRW
cycle. transport.

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Error Possible root causes Isolation Resolution

Shutter jam Jammed card or Check for jammed card or foreign Clear jam, clean and
foreign object object. retest.
obstructing shutter
Check if card clamping module is Release the clamped
fitted and if it is activated. Check for card, clean, and
clamped card. retest.
Glue or gum on Check shutter and sensors. Shutter Use NCR approved
shutter or shutter may move but switch is not working, cleaning solution to
sensors or shutter may move slowly. remove substance.
Solenoid/gear failure Run HW_DIAG looped Shutter/Sensor If shutter not
test. Observe shutter activation. activated, replace
MCRW throat.
Sensor failure Run HW_DIAG looped Shutter/Sensor If sensor faulty
test. Observe shutter switch sensor replace MCRW
Byte 2 Bit 0 (Jammed Open) or Byte 2 throat.
Bit 1 (Jammed Closed). Verify sensor
changes.
PCB faulty Run HW_DIAG looped Shutter/Sensor If shutter not
test. Observe shutter activation. activated, replace
MCRW transport.

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Error Possible root causes Isolation Resolution

Card jam Jammed card or Check for jammed card or foreign Clear jam, clean and
foreign object object. retest.
obstructing card path Check if card clamping module is Release the clamped
fitted and if it is activated. Check for a card, clean and
clamped card. retest.
Dirt on rollers Check rollers. Use air spray to
remove dirt.
Moisture on rollers Check rollers. Dry rollers
Oil/grease/glue/gum Check rollers. Use NCR approved
on rollers cleaning solution to
remove substance.
Rollers damaged Check rollers. Replace MCRW
transport.
Card detect switch Check switch for wear. If switch is worn,
damaged replace MCRW
throat.
Motor/gear failure Run HW_DIAG Run to Run Sequence If not, replace MCRW
3. Observe motor/gear operate transport.
correctly.
Belt failure Run HW_DIAG Run to Run Sequence If belt slipping,
3. Observe belt to determine if replace MCRW
slipping. transport.
Sensor failure Run HW_DIAG loope Shutter/Sensor If sensor faulty,
test. Cover and uncover PD1, 1 PD2 replace MCRW
and PD3 sensors. Verify sensor transport.
changes. (Byte 3 bit 0 = PD1 blocked,
bit 1 = PDS2 blocked, bit 2 = PD3
blocked)
PCB faulty Run HW_DIAG Run to Run sequence If not activated,
3. Observe motor/gear to determine replace MCRW.
activation.

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Error Possible root causes Isolation Resolution

Invalid Card Dirt/grease/oil on Clean MCRW read

card head.
Dirt/grease/oil on Check rollers. Run cleaning cycle
rollers and hold cleaning
card at throat for 3
seconds to ensure
pinch is cleaned
thoroughly.
Error still reported after cleaning If error still reported,
cycle. Run HW_DIAG Run to Run replace MCRW
Sequence 3 on loop. transport.
Customer Jammed card or Check for jammed card or foreign Clear jam, clean read
tampering foreign object object. head and retest.
obstructing throat. Check if card clamping module is Release the clamped
fitted and if it is activated. Check for a card, clean, and
clamped card. retest.
Card detect switch Check switch for wear. If switch is worn,
damaged. replace MCRW
throat.
Error still reported after cleaning Replace MRCW.
CROPF failure CROPF failure Replace battery.
Capture bin Capture bin not Check capture bin. Insert capture bin.
removed inserted or not
inserted correctly.
Harness Check harness. Connect harness
disconnected.
Harness faulty. Bin is present and harness is Replace harness.
connected but bin removed error is
still reported.
MCRW PCB faulty Run HW_DIAG looped shutter/sensor Replace MCRW
test. Observe shutter activation. transport.
Capture bin Bin full. Check bin. Empty bin.
full/ full soon Harness not Bin full error reported when bin Connect harnessing.
connected. empty. Check harness is connected.
Check connectors on bin full sensors.

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Error Possible root causes Isolation Resolution

Harness faulty. Bin full error reported when bin Replace harness.
empty and harness and sensors are
connected correctly.
Bin full receiver or Bin full error reported when bin Replace bin.
transmitter sensor empty, harnessing checked.
faulty
MCRW PCB faulty. Bin full still reported when empty. Replace MCRW
transport.
SC Faulty IC block. Run HW_DIAGS Run to Run Sequence Replace ICC block.
stopper/Pin 1. Observe IC contact block
contacts movement.
SCIF error Faulty IC block. Run HW_DIAGS Run to Run Sequence Replace ICC block.
1. Observe IC contact block
movement.
Switch pack Switches set Check switches ‐ should all be off. Set all switches to
error incorrectly. (See Strapping.) off.
CIM/M /I/F CIM PCB defective Replace CIM/MM interface and retest. Replace CIM/MM
comms error interface board
(M_Status = (stage 1 PCB)
90) Sensor dirty or LED on CIM/MM module is flashing. Clean sensor on CIM
obstructed. module.
Communications LED on CIM/MM block is off. Run HW_DIAGS CIM
fault. or MM Turnaround
test.
CIM/MM/I/F CIM harness not Check harness. Run HW_DIAGS CIM‐ Connect harness.
comms error connected. 86 turnaround test.
(M_Status = Sensor dirty or LED on CIM/MM module is flashing. Clean sensor on
91) obstructed. CIM/MM module.
Communications CIM LED off. Run HW_DIAGS CIM
fault. or MM Turnaround
test.
Harness faulty Replace harness and run CIM‐86 Replace harness.
turnaround test.
CIM/MM interface Harness checked or replaced, CIM‐86 Replace CIM/MM
faulty turnaround test run and error still interface board
reported. (stage 1 PCB)

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Error Possible root causes Isolation Resolution

CIM/MM interface Harness checked or replaced, CIM‐86 Replace CIM module

comms error turnaround test run, CIM/ MM
interface replaced and error still
reported.
MCRW PCB faulty Harness checked, CIM module Replace MCRW
replaced, CIM‐86 test run and error transport
still reported.
CIM/MM CIM/MM defective Replace CIM module and retest. Replace CIM module.
comms error Sensor dirty or Check harness. Run HW_DIAGS CIM‐ Clean sensor on CIM
M_Status = obstructed. 86 turnaround test. module.
88)
Communications LED on CIM module is flashing. Run HW_DIAGS CIM
fault. or MM turnaround
test.
CIM/MM Harness faulty Replace harness and run HW_DIAGS Replace harness.
comms error CIM‐86 turnaround test.
M_Status = Sensor dirty or LED on CIM module is flashing. Clean sensor on CIM
89) obstructed. module.
Communications CIM LED off. Run CIM or MM
fault. turnaround test.
CIM/MM interface Harness checked or replaced, CIM‐86 Replace CIM/MM
faulty turnaround test run and error still interface (stage 1
reported. PCB).
CIM/MM interface Harness checked or replaced, CIM‐86 Replace CIM module.
comms error turnaround test run, CIM/ MM
interface replaced and error still
reported.
MCRW PCB faulty Harness checked, CIM module Replace MCRW
replaced, CIM‐86 test run and error transport
still reported.

Removing Clamped Cards

To remove clamped cards from the reader, perform the following steps:

1. Locate the green gear on the card clamper and rotate it in the direction of the arrow to loosen
the grip of the clamper.

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Release

2. Gently pull the card out from the green bezel of the reader.

▲ BACK TO TOP.

DIAGNOSTICS
Level 0 Diagnostics
Level 0 diagnostic tests run on the IMCRW control board at start-up. The tests run in either of two
modes determined by the setting on the diagnostic switchpack on the board. The location of the
switchpack is shown in the illustration below:

External View

Diagnostic
LED`s
LD1

LD2

Red Green

Diagnostic
4 3 2 1 Switches
ON

The two diagnostic modes are:

l Power On Self Test (POST) mode - all switches off - five tests execute once without repeat at
system start-up (see table below)
l Selected Test mode - switchpack set to test number - selected test runs until the unit receives a
reset.

Switch Settings
The table shows the list of tests that can be selected and the tests that run at normal start-up and their
sequence.

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Test ID Switch Setting Test Description Start-Up Selected

SW4 SW3 SW2 SW2 (and order)

00 0 0 0 0 Normal boot‐up (POST)
01 0 0 0 1 Motor Test 1 X
02 0 0 1 0 Smart Card Signal Test* 4 X
03 0 0 1 1 SAM1 Signal Test* 5 X
04 0 1 0 0 Clear F‐ROM X
05 0 1 0 1 Shutter Test (including Throat Sweep)* 2 X
06 0 1 1 0 IC Block Solenoid and Sensor Test 3
07 0 1 1 1 PD Sensor Slice Level Adjust Test X
08 1 0 0 0 Motor Speed Test X
09 1 0 0 1 Adjustment Start Sentinel Position X
0A 1 0 1 0 Single Cycle Test Mode X
0B 1 0 1 1 Reserved
0C 1 1 0 0 Reserved
0D 1 1 0 1 Reserved
0E 1 1 1 0 Cycle Test Mode (Sankyo) X
0F 1 1 1 1 Reserved

Note: * These tests only run if the hardware is present.

The following notes describe the UIMCRW’s behaviour during POST and Selected Test Mode:

Note

1 At power on, both LEDs are on. The green LED remains on during boot up, while the red
LED only remains on for 100 ms.
2 If there is no user code in Flash ROM (F‐ROM) the card reader must wait for a host
download. During this time the red light remains off while the green LED flashes (on 500
ms, off 500 ms).
3 During initial power on any test number set on the switches is ignored except if set for the
"Clear F‐ROM" test and, in this case, the test is performed.
4 During execution of the Clear F‐ROM test the red LED flashes at a rate of 0.5 Hz and the
green LED is off. This test can take up to 10 seconds to complete, after which the LEDs
report the test result. A pass is shown by a flashing red LED with the green LED on. A fail is
shown by the red LED on constantly with the green LED flashing at 0.5 Hz. At this stage the
LEDs are unable to flash the test and failure codes described below.

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Note

5 During all other selected tests the red LED flashes at 0.5 Hz and the green LED reports the
test result (see “Test Results”).
6 The UIMCRW performs the Power On Self Tests (POST) as listed in the section "Switch
Settings". If the UIMCRW fails during POST, then the red LED is lit constantly and the green
LED flashes a sequence to indicate a failure (See "Test Results").
7 If boot up completes normally (that is, the UIMCRW runs user code), then both LEDs are
turned off. During normal operation no LEDs should be on.
8 If the switches have illegal settings, both the red and green LEDs flash at a constant rate of 3
Hz.
9 During download to F‐ROM, the red and green LEDs flash together at 0.5 Hz

TEST REPORTING
Two LEDs on the control board, one red and one green, report the progress of level 0 diagnostics as
follows:

Condition Red LED Green LED

Pass Flashes On for 2 seconds, then flashes at 0.25 second intervals to indicate
the test id number (1 flash for test 1, 2 flashes for test 2 and so on).
Fail Constant On for 2 seconds. Flashes at 0.25 second intervals to indicate the
test id number (1 flash for test 1, 2 flashes for test 2 and so on). Off
for 1 second. Flashes at 0.25 second intervals to indicate the error
code (1 flash for code 1, 2 flashes for code 2 and so on). Off for 1
second. Sequence is repeated.

TEST DESCRIPTIONS
The following sections describe each test in turn.

Test 01H - Motor

Purpose - To test the IMCRW motor.

Description - The following sequence is repeated until a failure occurs:

1. Motor forwards 190 mm/s for 1 second approximately.

2. Motor backwards 190 mm/s for 1 second approximately.
3. Motor stopped for 2 seconds.

Note: This test can not be performed with a card in the reader.

Note: If a card is detected (width switch and shutter both open) when this test is running in normal
start-up then the test will not fail.

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Test Results:

Error Code Red Green Meaning

00 flashing off Pass

01 constant 1 flash CPU can not get encoder pulse
02 constant 2 flashes Card jammed
03 constant 3 flashes A card is in the reader

Test 02H - Smart Card Signal

Purpose - To test the smart card signal level.

Description - The following sequence is repeated until failure:

l I/O line, Reset, and VCC, of ICC are toggled.

l VCC (5 V mode) ON (1 second)

l All OFF (1 second)
l VCC (3 V mode) ON (1 second)
l All OFF (1 SECOND)

Test Results:

Error Code Red Green Meaning

00 flashing off Pass

01 constant 1 flash Short circuit

Note: The CPU can detect only the excess current. The I/O, Reset, and VCC signal levels are not checked.

Test 03H - SAM1 Signal

(Note that this test is legacy and SAM slots are no longer present in the UIMCRW).

Purpose - To test the SAM1 signal level.

Description - The following sequence is repeated until failure:

l I/O line, Reset, and VCC, of SAM are toggled.

l VCC (5 V mode) ON (1 second)

l All OFF (1 second).

Test Results:

Error Code Red Green Meaning

00 flashing off Pass

01 constant 1 flash Short circuit SAM1

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Error Code Red Green Meaning

02* constant 2 flashes Short circuit SAM2

03* constant 3 flashes Short circuit SAM3
04* constant 4 flashes Short circuit SAM4
05* constant 5 flashes Short circuit SAM5

Note: The CPU can detect only the excess current. The I/O, Reset, and VCC signal levels are not checked.

Note: * These codes can occur only if SAM2-5 PCB is fitted.

Test 04H - Clear F-ROM

Purpose - To clear all F-ROM contents except NCR file.

Description - The program area (0x8000 - 0x7FFF) of the F-ROM is cleared. On the next boot the IMCRW
enters download mode which returns the Flash ROM to the original shipping condition.

Test Results:

Error Code Red Green Meaning

00 flashing off Pass

01 constant 1 flash Unable to clear

Test 05H - Shutter (Including Throat Sweep)

Purpose - To test the IMCRW shutter.

Description - The following sequence is repeated until failure:

1. Open shutter for 2 seconds

2. Close shutter for 2 seconds.

If the high security throat is present then a full pre-sweep cycle is executed. In normal start-up mode
this test will only produce a twitch of the shutter.

Test Results:

Error Code Red Green Meaning

00 flashing off Pass

01 constant 1 flash Shutter open
02* constant 2 flashes Shutter closed
03* constant 3 flashes Sweep error 1
04* constant 4 flashes Sweep error 2
05* constant 5 flashes Sweep error 3

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Error Code Red Green Meaning

06* constant 6 flashes Sweep error 4

07* constant 7 flashes Sweep error 5

Note: This test can not be performed with a card in the reader.

Note: This test must not be run with a card in the throat of the IMCRW (width switch and shutter both
open).

Note: * These codes can occur only if the high security throat is fitted.

Test 06H - IC Block Solenoid and Sensor

Purpose - To test the IMCRW IC block solenoid and sensor.

Description - The following sequence is repeated until failure:

1. IC Block down 2 seconds.

2. IC Block up 2 seconds.

In normal start-up mode the time is reduced to 0.5 seconds.

Test Results:

Error Code Red Green Meaning

00 flashing off Pass

06 constant 6 flashes Movement error

Test 07H - PD Sensor Threshold Level Adjust

Purpose - To measure the threshold voltage of each PD sensor and store the value in F-ROM.

Description - The following sequence is executed once:

1. Turn on all position PD (photo-diode) sensor LEDs with half power.

2. Measure the voltage of each PD sensor.
3. Calculate each PD threshold voltage and write them into F-ROM.

Test Results:

Error Code Red Green Meaning

00 flashing off Pass

01 constant 1 flash Shutter open
02* constant 2 flashes Shutter closed
03* constant 3 flashes Sweep error 1
04* constant 4 flashes Sweep error 2

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Error Code Red Green Meaning

05* constant 5 flashes Sweep error 3

06* constant 6 flashes Sweep error 4

Test 08H - Motor Speed Test

Purpose - To measure speed of card movement.

Description - The following sequence is executed once:

1. Accept card entry.

2. Speed of card movement measured.

Test Results:

Error Code Red Green Meaning

00 flashing off Pass

02 constant 2 flashes Card jammed
03 constant 3 flashes Unable to measure (out of range)

Test 09H - Adjustment Start Sentinel Position

Purpose: To measure the start sentinel position and store the value in F-ROM.

Description: The following sequence is executed once:

1. Accept card entry

2. Measure start sentinel position
3. Write adjustment data to F-ROM

Test Results:

Error Code Red Green Meaning

00 flashing off Pass

01 constant 1 flash Not standard card or read error
02 constant 2 flashes Card jam
03 constant 3 flashes Unable to adjust (out of range)
06 constant 6 flashes Unable to save the data to F‐ROM normally

Test 0AH - Single Cycle Test Mode

Purpose - To cycle the IMCRW.

Description - The following sequence is executed once:

1. Accept card entry (the card must have magnetic stripes).

2. Perform bit check on magnetic tracks 1, 2 and 3.

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3. Set smart card position.

4. Turn smart card power on and receive ATR.
5. Turn smart card power off and release.
6. Eject card.

Test Results:

Error Code Red Green Meaning

00 flashing off Pass

01 constant 1 flash Shutter open
02 constant 2 flashes Shutter closed
03* constant 3 flashes Sweep error 1
04* constant 4 flashes Sweep error 2
05* constant 5 flashes Sweep error 3
06* constant 6 flashes Sweep error 4
07 constant 7 flashes Card jam

Test 0EH - Repeat Cycle Test Mode

Purpose - To cycle the IMCRW.

Description - The same sequence as test 0AH (above) is repeated until failure.

Level 1 Diagnostics
The following table shows level 1 diagnostic tests which are available on all UIMCRWs. Additional tests
for specific variants are shown in the subsequent tables.

Note: Test results (contained in M_STATUS, M_DATA and T_DATA) are given in the NCR publication
B006-6273-A000, Self-Service Financial Terminals Diagnostic Status Code Notebook.

All UIMCRW Variants

Test Description

MENU Displays a menu of the all the other tests to allow the user to select.
ENTER Accepts card entry. If the Accept fails then the rest of the test is
skipped. The test times out if no card is inserted within 10 seconds.
On timeout the reader is disabled and a late event is checked for.
READ ISO TRACK 1 Performs an ISO Track 1 read and displays all the data on the track (or
up to any detected error, if one exists). (Track 123 MCRW only).
READ ISO TRACK 2 Performs an ISO Track 2 read and displays all the data on the track (or
up to any detected error, if one exists).

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Test Description

READ ISO TRACK 3 Performs an ISO Track 3 read and displays all the data on the track (or
up to any detected error, if one exists). (Track 123 MCRW only).
WRITE ISO TRACK 3 Performs a read of ISO Track 3 and if successful the original track
image is stored. Performs a write to ISO track 3 of two different
patterns of 104 characters. If the first write is unsuccessful then the
second write is not attempted. Two patterns are necessary to ensure
that the write capability is operational. If the original track image read
and both writes were successful then a write with the original card
image is performed to restore track 3. If a read or write error occurs
during this test then track 3 of the test card may be corrupted.
Rewrite of the original data is not attempted if the test write fails.
(Track 123 MCRW only) Note:The first pattern is all ASCII zeros and
the second pattern is '0123456789=' repeated until the track (104
characters) is filled.
EJECT Returns the card to the exit position of the card reader and waits 10
seconds for it to be removed.
CAPTURE Captures the card from the reader.
SPEED TEST This test is present for compatibility with the MCRW and always
returns success. The card must already be in the reader when the test
is initiated.
SHUTTER/SENSOR Opens and closes the shutter to check the shutter switch for correct
TEST operation. Also reports the static state of the sensors.
RELAY AND Operates the relays and shows the state of the battery (CROPF
BATTERY TEST variants only).
CLEANING CYCLE Opens shutter and accepts card inputs. Cycles cleaning card 5 times,
then ejects card and closes shutter. The test times out if no card is
inserted within 10 seconds.
DISPLAY DEVICE Displays the UIMCRW serial number which is obtained from the
SERIAL NUMBER registry DWORD value
%ULYBASEKEY%/DeviceImage/USBIMCRW/MCRW‐01‐
USBMotorised/Serial Number.

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Run to Run Tests

Every UIMCRW variant offers a set of run to run tests:

Test Description

RUN TO RUN The following sequence of tests is executed: SHUTTER/SENSOR TEST

SEQUENCE 1 ENTER READ ISO TRACK 1 (if configured)
READ ISO TRACK 2 READ ISO TRACK 3 (if configured) CIM VERIFY (if
configured)
SMART CARD STAGE (if configured)
SMART CARD RESET (if configured)
SMART CARD RELEASE (if configured)
WRITE ISO TRACK 3 (if configured)
EJECT CAPTURE
Note that the SMART CARD RESET will check T‐DATA not T‐CODE to
ensure the Smart Card is functioning correctly.
RUN TO RUN The following sequence of tests is executed:
SEQUENCE 2 ENTER
CAPTURE
RUN TO RUN The following sequence of tests is executed: ENTER READ ISO TRACK 1 (if
SEQUENCE 3 configured)
READ ISO TRACK 2 READ ISO TRACK 3 (if configured) CIM VERIFY (if
configured)
SMART CARD STAGE (if configured)
SMART CARD RESET (if configured)
SMART CARD RELEASE (if configured)
EJECT
Note that the SMART CARD RESET will check T‐DATA not T‐CODE to
ensure the Smart Card is functioning correctly.
RUN TO RUN This test is only provided if CIM is configured. The following sequence of
SEQUENCE 4 tests is executed:
ENTER SERVICE
CIM SERVICE
EJECT

Note: In a RUN TO RUN test, (with or without Looping), if no card is detected on an ENTER then the RUN
TO RUN test is terminated. If no card is present on a CAPTURE then the CAPTURE test is skipped.

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3-Track Write UIMCRW

The following additional tests are available on 3-track write UIMCRWs:

Test Description

WRITE The data from the specified track is read and saved. The first test pattern is
BUFFER written to the appropriate buffer, and then is written to the magnetic card. If
TRACK 1 both commands give good responses then the second test pattern is written to
WRITE the card in the same way. If good responses are received and the original data
TRACK was saved successfully then the original card data is written back to the card.
BUFFER The first pattern is all ASCII zeros and the second pattern is 0123456789=" for
2 WRITE tracks 2 and 3 and 0123456789=ABCDEFGHIJKLMNOPQRSTUVWXYZ" for track 1
TRACK repeated to maximum length as follows:
BUFFER 76 for Track 1
3 37 for Track 2
104 for Track 3
If at any point a Write Buffer or Write Card command fails then the rest of the
test is aborted.
WRITE 3 The data from all three tracks is read and saved. The first test pattern of ASCII
BUFFER zeroes is written to all three buffers. If successful, the buffers are written to the
TRACKS card. If successful, the second test pattern (see above) is written to all three
buffers. If successful the buffers are written to the card. If successful, the
original track data is written to the buffers and then back to the card. Only the
track data that was successfully saved is restored.

Smart Card UIMCRW

The following additional tests are available on smart card UIMCRWs:

Test Description

SMART Moves the card which is in the UIMCRW transport into the Smart Card Reader
CARD Writer (SCRW) and brings the contacts down onto the card.
STAGE
SMART Power is applied to the card under the contacts and the 'Answer to Reset'
CARD message is read from the card. The card is then powered off. Note that this
RESET test will check T‐DATA not T‐CODE to ensure the Smart Card is functioning
correctly.
SMART Raises the contacts and moves the card out of the SCRW back into the
CARD UIMCRW transport.
RELEASE

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Test Description

SMART The device controller switches into SCRW mode. Any card present is powered
CARD off. The controller switches to MCRW mode.
INITIALISE
SCIF The Smart Card contact solenoid is energised and de‐energised in sequence.
SOLENOID
SCIF The Smart Card Interface (SCIF) firmware identity number is read and
IDENTIFY displayed as T‐DATA.
SC Opens the shutter to accept a SmartCard cleaning card. The card is inserted
CLEANING then staged and released 5 times then ejected. The test times out if no card is
CYCLE inserted within 10 seconds.

With Tamper Indication

The following additional test is available for all UIMCRW variants with tamper indication:

Test Description

TAMPER INDICATION The status of the UIMCRW tamper indicator is displayed.

With CIM
The following additional test is available for CIM UIMCRWs:

Test Description

CIM Performs a functional check on the CIM Interface Module, the CIM‐ 86
TURNAROUND security module and the connecting harness. Test characters are sent to
the CIM‐86 via the interface and are echoed back unmodified.
Alternatively the interface only can be tested by connecting the receive
and send lines together on the CIM harness connector. Note: The
connection or disconnection of the CIM harness must only be done while
the ATM is powered off.

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With MM
The following additional test is available for MM UIMCRWs:

Test Description

MM Performs a functional check on the MM Interface Module, the MM

TURNAROUND security module and the connecting harness. Test characters are sent to
the MM via the interface and are echoed back unmodified. Alternatively
the interface only can be tested by connecting the receive and send lines
together on the MM harness connector. Note: The connection or
disconnection of the MM harness must only be done while the ATM is
powered off.

Level 3 Diagnostics
The Level 3 Diagnostics returned for the UIMCRW are:

S_DATA
The S_DATA returned for the IMCRW are:

S_DATA Meaning

00 GOOD (No error).

01 ROUTINE (Minor fault).
02 WARNING (May require attention).
03 SUSPEND (Possible tampering)
04 FATAL (Device inoperative)

Tallies
The tallies recorded for the IMCRW are:

Tally Description

CARDTRAN A card enters the transport.

SHTR JAM When a shutter jam (open or closed) is detected on accep or eject.
SHTR SEN On accept when card enters reader but shutter is not seen to open.
OVER LEN A card length error is detected, e.g multiple cards
READ OPS A read is attempted for the first time.
READ ERR A track cannot be read correctly after a full set of retries.
BLANKTRK A blank track is detected.
WRTE OPS A write is attempted for the first time.

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Tally Description

WRTE ERR When track 3 read after write check fails after a full set of retries.
WRTE RTY A read after write check fails on the first attempt but is successful on a
retry.
COM FAIL A read or write failed due to comms failure.
COMM RTY A successful read or write retry resulted from a comms failure.
EJCT OPS An eject attempted for the first time.
EJCT JAM An eject attempt fails e.g. due to card jam or shutter jammed closed.
REMOVED The card is removed after a successful eject (including cleaning cycle eject).
If another command is received before the card is taken the tally will not be
incremented.
CAPT OPS A capture is attempted for the first time.
CAPTURED A card is captured.
CAPT N‐D A capture was attempted but the card was removed during capture.
CAPT JAM A capture attempt failed e.g. card jam.
CAPT RTY A capture failed on the first attempt but is successful on a retry.
HEADPASS A card traverses the transport in one direction.
CARD JAM A card jam cannot be cleared by retries or error recovery.
JAM RTY A card jam is cleared by retries or error recovery.
WDTH JAM Width switch is permanently blocked during accept.
NO RDTK1 Track 1 cannot be read correctly after a full set of retries.
NO RDTK2 Track 2 cannot be read correctly after a full set of retries.
NO RDTK3 Track 3 cannot be read correctly after a full set of retries.
AJAMTHRT A card jams in the throat during the accept cycle and cannot be cleared by
retries or error recovery.
AJAMTRAN A card jams in the transport during the accept cycle and cannot be cleared
by retries or error recovery.
EJAMTHRT A card jams in the throat during the eject cycle and cannot be cleared by
retries or error recovery.
EJAMTRAN A card jams in the transport during the eject cycle and cannot be cleared by
retries or error recovery.
CJAMTHRT A card jams in the throat during the capture cycle and cannot be cleared by
retries or error recovery.

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Tally Description

CJAMTRAN A card jams in the transport during the capture cycle and cannot be cleared
by retries or error recovery.
RJAMTRAN A card jams in the transport during the read cycle and cannot be cleared by
retries or error recovery.
WJAMTRAN A card jams in the transport during the write cycle and cannot be cleared
by retries or error recovery.
NOWRTTK1 A read after write check fails after a full set of retries on track 1.
NOWRTTK2 A read after write check fails after a full set of retries on track 2.
NOWRTTK3 A read after write check fails after a full set of retries on track 3.
FRDTTOPS The fraud throat is actuated, either during execution of a THROAT SWEEP
command or during card entry when a Pre‐sweep is enabled.
FRDTTERR The fraud throat reports an error during operation.
NONSCDET The card present is detected not to be a smart card, during execution of the
command to power on the smart card.
SCDETECT The card present is detected to be a smart card, during execution of the
command to power on the smart card.
NONMCARD A non‐magnetic card is entered.
CIM VRFY A CIM Verify is attempted for the first time, (not Incremented for retries).
MM ATMPT The MM sensor is activated to read the optical stripe on an ec card.

▲ BACK TO TOP.

STRAPPING
The diagnostic switches on the main control board should all be set to OFF for normal operation of the
UIMCRW.

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External View

Diagnostic
LED`s

LD1

LD2
Red Green

Diagnostic
4 3 2 1 Switches
ON

ADJUSTMENTS
Pre-head
The Pre-Head position should set as follows:

1. Check that the Pre-Head is set as shown in the illustration below, with distance A equal to
distance B.

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2. If necessary, loosen screw (e) shown below. and move the Pre-Head until A = B.

3. Tighten screw (e).

Heartbeat
If the card reader is being subjected to repeated resets (i.e. disconnects and reconnects) then the
heartbeat functionality should be disabled in Self Service Configuration menu in Sys App, to eliminate it
as the possible cause.

Card Detect Microswitch

The microswitch can be tested using ST-SW Card (Sankyo EGCMC0119).

1. Insert the ST-SW Card slowly into the card throat.

2. Listen for a click sound from the switch when position B on the card contacts the microswitch
actuator. This sound indicates that the microswitch has detected the card and switched ON.
3. Draw out the ST-SW Card slowly and again listen for the click sound when position A is detected
by the microswitch. This sound indicates that the microswitch has detected removal of the card
and has switched OFF.
4. Check that the microswitch operates correctly at each ST-SW card position.
5. If necessary, loosen the microswitch adjusting screws and adjust the microswitch until it
operates correctly.

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6. If the sound of the microswitch changing from ON to OFF and vice versa cannot be heard,
replace the bezel assembly.

▲ BACK TO TOP.

FRU MODULE REMOVAL AND REPLACEMENT

The following modules are field replaceable items:

l Anti-Eavesdropping Kit
l MEIs
l IC contact block
l Throat
l Battery
l Base transport
l Card Clamping:
l Card Clamping PCB

l Card Clamper

Anti-Eavesdropping Kit
If fitted, AEK parts should be removed as required for FRU replacement as follows

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1. Remove MCRW module from ATM detaching all the necessary cables.
2. Loosen the M3 Hex Pozdriv screw from the protective bracket as shown.

3. De-align the hooks on AEK protective bracket and slide the AEK protective bracket from front to
back as shown, and remove it from the MCRW.

Bottom location of
Protective Bracket hooks.

Slide and remove Protective cover from MCRW

4. Remove the support bracket assembly by removing one M3 THF Comb Pozi screw and one M4
M/C Screw.

M4 M/C Screw

Support Bracket Assembly

M3 THF Comb Pozi Screw

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5. Loosen the M3 X 12 screw and self locking nut to remove the PCB (if fitted) and bottom cover
assembly.

6. Loosen the two M3 Hex Pozdriv 6.0 screws and remove the bottom cover.

7. Loosen the two screws and remove the Anti Drill Plate by carefully manipulating the existing
‘Z’shaped ribbon membrane.

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8. Replace the required AEK parts.

9. Re-install the MCRW assembly on the module tray connecting all the required cables to MCRW.
Also tie up the cables using cable tie straps at appropriate positions.

MEIs
1. Disconnect the MEI harness from the main control board (CN4).

2. Unclip the tang at each side holding the MEI cover to the throat, and lift off the cover.
3. Lift the upper MEI PCB out from the groove behind the card entry slot.

MEI Cover

Upper MEI

4. Remove the three screws securing the lower MEI assembly to the underside of the throat.

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Securing Screws

Lower MEI

5. When replacing the MEI cover, make sure that the extension arm makes a good grounding
contact with the metal surface of the UIMCRW above the throat.

IC Contact Block
1. If CIM/MM is fitted, remove the screw securing the CIM/MM module to the top of the card
reader, and lift off the module.

CIM Module

Bracket Securing
Screw

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2. Lift the clear plastic mylar strip and disconnect the ribbon cable from the main control board.
Remove the two screws securing the IC contact block, which are accessed through the control
board. Remove the IC contact block.

Throat
1. Undo the pre-head connector at J22 on the LED board.
2. Remove the screws securing the throat to the UIMCRW base transport: 2 on the lefthand side
and 2 on the right.

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3. Disconnect the MEI harness from the outside of the main control board, and the solenoid
connector from the inside surface.

Battery
1. Remove the screw securing the UIMCRW to the module tray.
2. Unplug the battery connector J11 on the control board.
3. Slide the UIMCRW off the module tray.
4. Snip the cable ties securing the battery to the tray.
5. Remove and replace the battery and cable ties.

Note: When fitting new cable ties, the fastening end should be kept under the module tray so that it
doesn’t interfere with the seating of the UIMCRW.

Base Transport
To remove and replace the base transport, remove and replace all the other UIMCRW modules as
detailed in this section, and fit them onto a replacement base transport.

Card Clamping Module

Card Clamping PCB
To remove the card clamping PCB, perform the following steps:

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1. Turn the reader upside down.

2. Move the securing clips upward to release the two ribbon cables from the main card reader
PCB.

3. Disconnect the two ribbon cables then feed them through the side frame of the card reader.
4. Disconnect the two power harnesses from the card clamping PCB.

5. Remove and retain the card clamping PCB retaining screw.

Screw

6. Slide the PCB out of the card reader.

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To replace the card clamping PCB, perform the following steps:

1. Turn the card reader upside down.

2. Partially slide the PCB into the guide rails.

3. Thread the ribbon cables through the side frame and over the card reader PCB.

4. Connect the power harnesses to the PCB.

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5. Push the PCB the rest of the way into the card reader until the hole in the rear of the PCB lines
up with the card reader frame.
6. Secure the PCB with one screw.
7. Connect the ribbon cable to the card reader PCB.
8. Lock the ribbon cables by pushing down the securing clips.

Card Clamper

CAUTION
The lock blade protrudes from the main body of the card clamper. Take care
when handling the device.
To remove the card clamper, perform the following steps:

1. Ensure that the card clamping PCB is disconnected. If it is still connected, perform the following
steps:
a. Turn the card reader upside down.
b. Disconnect the two power harnesses.
2. Turn the card reader the right way up.
3. Remove and retain the M4 Pan head screw securing the card clamper to the card reader.
4. Remove the card clamper from the card reader.

To replace the card clamper, perform the following steps:

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1. Line–up the slot in the front of the clamper with the shaft in the card reader.

2. Align the notch on the clamper with the side frame of the card reader.

3. Secure the clamper with one M4 pan head screw.

PCB Slides and Ribbon Cable Edge Protector

These items are not field replaceable units. When a card reader fitted with a card clamping device is
damaged, a replacement card reader cannot be ordered with card clamping. All parts of the card
clamping module (including screws, guide rails, and the edge protector) have to be moved from the
damaged card reader to the new card reader.

To remove the slides and ribbon cable edge protector, perform the following steps:

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 NCR SelfServ 88 ATM Service Manual
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1. Using a pair of pliers, release the poppers securing the PCB guide rails to the side frames of the
card reader. Remove and retain the guide rails.

2. Remove and retain the ribbon cable edge protector from the card reader side frame.

Ribbon Cable
Edge Protector

To replace the PCB slides and ribbon cable edge protector, perform the following steps.

1. Push the poppers in each guide rail into the two holes in the card reader side frames.

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2. Push the edge protector over the side frame where the ribbon cables are routed.

CABLING
CIM Harness
The illustration below shows the schematic of the harness for the CIM Stage 1 PCB to the CIM Module.

CN11

1 +5V
V V V V V V V V V V V V V V V V

V V V V V V V V V V V V V V

1
2 2
RESET
3 3
TXD RXD 4
4
RXD TXD 5
5
GND
CIM Module
CIM/MM Stage 1 PCB

6 6
CIM SENSING
7 7
GND
8 8
B AUD 1
9 9
B AUD 2
10 10
+5V 11
11
+5V 12
12
13 GND 13
GND 14
14
15
16

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MM Harness
The illustration below shows the schematic of the harness for the CIM/MM Stage 1 PCB to the MM Box.

CN11

1 +5V

V V V V V V V V V V V V V V V V

V V V V V V V V V V V V V V
1
MM SENSING
2 2
RESET
3 3
TXD RXD 4
4
RXD TXD 5
5
GND
CIM/MM Stage 1 PCB

6 6

MM Box
7 7
GND
8 8
OPEN 9
9
OPEN
10 10
+5V 11
11
+5V 12
12
13 GND 13
GND 14
14
15
16

Card Capture Bin Harness

P7 +5V P3
V V V

8 1
V V

LED
PCB

GND
6 3
UIMCRW Base PCB J110

P2
1
V V V

Sensor
PCB

3
OVERFILL_DET
V

4 2

SW1
V V

Switch

3
Present
Bin

7 TICC_DET
V

▲ BACK TO TOP.

CONNECTORS
The following diagram shows the connections between the modules of the UIMCRW.

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USB Photo-Transistors
Communication J4 PDI, PD1, PD2,
with PC Core PD3, PD4
J801
LEDs - Pre head,
+24V DC J5 J21 LED J22 HDS1, HDS2,
J2 HDS3
Read/Write
J6
Head

J7 Motor

UIMCRW Main Control Board

J11 CROPF
Battery

12V
CN51
Regulator

CIM/MM PCB
5V
J101 CN101 CN52 Regulator

CIM/MM
CN11
Module

Latchfast Card
Capture Bin
J110 (Full Soon Sensor &
Bin Present Switch)

Card Width Switch

J301
Shutter Solenoid
IC Block PCB

J2 Contacts
J302 J1
J3 Solenoid
MEI PCB

J31 CN4

Main Control Board

The position of connectors on the main control board is as shown in the diagram below and their
pinouts are given in the following table:

J11
J302

J7 J2
J301

J801
J9
J5 J4
CN4 J110
CN1

J102 J101 J201 J6

J31

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Connector Number Pin No. Signal Name

J801 (USB I/F) 1 VBUS (Power +5V DC)

(Connects to PC Core) 2 D- (USB Data (-))
3 D+ (USB Data (+))
4 ID (NC)
5 SGN (Signal Ground)
J2 (Power) (Connects to Power Supply via Uniharness) 1 +24V DC
2 PGN (Power Ground)
J4 (Photo Transistor) 1 SGN (Signal Ground)
2 PD3 (Card Sensing)
3 PD2 (Card Sensing)
4 PDI (Card Sensing)
5 PD4 (Card Sensing)
6 PD1 (Card Sensing)
7 +5V VCC
J5 (Card SENS.LED) 1 +12V VCC
2 HFLT (LED Half Light)
3 LEDON (LED On/Off)
4 PHD- (Pre Head-)
5 PHD+ (Pre Head+)
6 FG2 (Frame Ground)
7 SGN (Signal Ground)
8 HDS1 (Head Detect1)
9 HDS2 (Head Detect2)
10 HDS3 (Head Detect3)
J6 (Read/Write Head) 14-way connector

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Connector Number Pin No. Signal Name

J7 (Motor) 1 LED+ (Motor Revolution

Sensing)
2 PTR (Motor Revolution
Sensing)
3 GND
4 Motor+
5 Motor-
J9 (Spare Port) 10-way connector
J11 (Battery) (Connects to CROPF Battery) 1 BAT+ (Battery+)
2 BAT- (Battery-)
J31 (MEI Power and Control) 1 +24V VCC
2 MEI
CN4 (Upper and Lower MEIs) 1 +12V VCC
2 MEI A
3 MEI B
4 L-back
5 SGN

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Connector Number Pin No. Signal Name

J101 (Stage 1 CON1) (Connects to Stage 1 CIM PCB) 1 FG (Frame Ground)

2 GND
3 to 6 N/C
7 +24V VCC
8 N/C
9 CIMDT (CIM Detect)
10 MMDT (MM Detect)
11 SMTXD (CIM MM Transmit
Data)
12 SMRXD (CIM MM Receive
Data)
13 +24V VCC
14 SMRST (CIM MM Reset)
15 GND
16 to 19 N/C
J102 (Stage 1 CON2) 8-way N/C
J110 (Card Bin) (Connects to latchfast card capture bin 1 CUS (Capture Unit Sensing)
harness) 2&3 N/C
4 EFS (Early Full Sensing)
5&6 N/C
7 CBES (Capture Box Exist
Sensing)
8 +5V VCC
J201 (Stage 2 CON) 1 to 6 Contactless IC Card PCB
Interface
8 to 22 CIM2-5 PCB Interface

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Connector Number Pin No. Signal Name

J301 (Shutter SOL Card Throat Switch) 1 +24V VCC

2 Shutter SOL
3 GND
4 PI1 (Shutter Motion Sensor)
5 GND
6 SW1 (Card Throat SW)
CN1 (TK2 Read Head) 3-way connector
J302 (IC Card Block) 19-way connector
(Connects to J1 on IC Block PCB)

CIM/MM PCB
The position of connectors on the CIM/MM PCB, located on the underside of the UIMCRW, is as shown
in the diagram below and their pinouts are given in the following table:

Note: Connector CN101 is on the rear of the board.

Connector Number Pin No. Signal Name

CN51 (12V Reg.) 1 Reg.IN (24V)
2 GND
3 Reg.OUT (12V)
CN 52 (5V Reg) 1 Reg.IN (12V)
2 GND
3 Reg.OUT (5V)

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CN11 (Connects to CIM Module) 1 +5V

2 MMDT (MM Detect)
3 Reset
4 TXD (Transmit Data)
5 RXD (Receive Data)
6 GND
7 CIMDT (CIM Detect)
8 GND
9 N/C
10 N/C
11 +5V
12 +5V
13 GND
14 GND
15 N/C
16 N/C
CN101 (Ribbon cable to J101 on Base PCB)

CIM/MM with Security PCB

The position of connectors on the CIM/MM with security PCB, located on the underside of the UIMCRW,
is as shown in the diagram below and their pinouts are given in the following table:

CN22 CN21 CN51 CN52 CN23

CN32

CN11 CN31

Connector Number Pin No. Signal Name

CN51 (12V Reg.) 1 Reg.IN (24V)
2 GND
3 Reg.OUT (12V)

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CN 52 (5V Reg) 1 Reg.IN (12V)

2 GND
3 Reg.OUT (5V)
CN11(Connects to CIM Module) 1 +5V
2 MMDT (MM Detect)
3 Reset
4 TXD (Transmit Data)
5 RXD (Receive Data)
6 GND
7 CIMDT (CIM Detect)
8 GND
9 N/C
10 N/C
11 +5V
12 +5V
13 GND
14 GND
15 N/C
16 N/C
CN21 (P.EJ Sensor) 1 P.LED1 (Home sensor LED)
2 P.SEN1 (Home Sensor Tr.)
3 GND
4 P.LED2 (End Sensor LED)
5 P.SEN2 (End Sensor Tr.)
6 GND

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CN22 (P.EJ. Motor) 1 PPH1

2 PPH2
3 PPH3
4 PPH4
5 +24V
6 +5V
7 PED (Power Eject Detect)
CN23 (Alge V Detect) 1 AVD (Algerian V Detect)
2 GND
CN31 (Throat Sweep Sensor) 1 SW3
2 LED3
3 LED4
4 GND
5 LED1
6 SW1
7 LED2
8 SW2
9 GND
10 SW4
CN32 (Throat Sweep Motor) 1 TPH1
2 TPH2
3 TPH3
4 TPH4
5 +12v

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IC Block PCB
The position of connectors on the IC contact block PCB is as shown in the diagram below and their
pinouts are given in the following table:

Connector Number Pin No. Signal Name

J1 (19‐way ribbon cable to Base PCB connector J302)
J2 (14‐way ribbon cable to contact PCB)
J3 1 ICSOL+ (IC Contact SOL)
2 ICSOL‐ (IC Contact SOL)

Card Clamping PCB

The illustration below shows the connectors of the card clamping PCB.

CN32

CN31

CN101 CN102

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The table below lists the pin and signal assignments of the connectors.

Connector Number Pin Signal Name

No.
CN31(Card Clamper) 1 FS1
2 N/C
3 N/C
4 GND
5 N/C
6 N/C
7 N/C
8 N/C
9 GND
10 HEGDCT (Unit connection detect
(loop back))
CN32 (Card Clamper Motor) 1 PH1
2 PH2
3 PH3
4 PH4
5 COM

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CN101 (19–way ribbon cable to Base PCB 1 N/C

connector J101) 2 GND
3 N/C
4 N/C
5 N/C
6 N/C
7 + 23 V
8 N/C
9 N/C
10 N/C
11 N/C
12 N/C
13 +23 V
14 N/C
15 GND
16 N/C
17 N/C
18 N/C
19 N/C
CN102 (8–way ribbon to Base PCB 1 FSCK (motor pulse)
connector J102) 2 FSAT (motor CW/CCW select)
3 FSEN (motor enable)
4 FS1 (unit SW signal)
5 N/C
6 HEGDCT (unit connection detect
(loop back))
7 N/C
8 N/C

▲ BACK TO TOP.

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TEST/ADJUSTMENT TOOLS
CIM/MM Turnaround Plug
A turnaround plug (NCR Part No. 009-0018452) is required to run the CIM/MM diagnostic turnaround
test.
Connection or disconnection of the CIM or MM harness must only be done with the ATM powered off.
The plug has the following components and arrangement:

l Wire-PVC, UL Style 1061 24 AWG (7 x 30AWG), White, 006-5830041

l Connector, 14-way (2x7) Universal Ejection Style Pinless Headers, 006-0088037
l Heat shrink.

Cards
The following cards are used to maintain and adjust the UIMCRW:

l Cleaning card (Sankyo No. EGCMC01881, NCR No. 998-0052929)

l ST-SW Card (throat microswitch SW1 adjustment) (Sankyo EGCMC0119)
l ISO Contact Position Smart Card Test Card (NCR No. 009-0017008)

▲ BACK TO TOP.

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USB SMART DIP CARD READER

INTRODUCTION

The USB Smart Dip Card Reader is capable of reading cards with ISO magnetic tracks in compliance with
ISO/IEC 7810, 7811, 7813 standards and from smart cards to the ISO/IEC 7816-3 I.C. card standard (Icc:
60mA mac). The card reader is also EMV compliant.

DESCRIPTION
The functions performed by the dip card reader are:

l Detects the insertion of a card (front position microswitch)

l Detects the card when fully inserted into the card reader (rear position microswitch)
l Reads data from track 1, 2 and 3 as the card is inserted into the reader or when the card is
removed from the reader
l Reads data from the smart chip on the card when the card is fully inserted and latched
l Communicates with the PC Core through a USB port.

The card reader is located on the rear of the facia panel of ATMs.

There are no card capture, eject or power failure features fitted to the card reader.The customer
removes the card when the transaction is completed and after the card latch has been released.

Magnetic Stripe Reading

The card is manually inserted into the card reader. During the insertion or removal the magnetic stripe
is read as it moves over the magnetic heads. If selecting either of the diagnostic test options:

l Run to Run Sequence 1 - Insert and remove card

or

l Run to Run sequence 2 - Insert card and leave

then the card must be inserted fully until it is latched.

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The card reader is capable of reading cards inserted at speeds between 10 cm/s and 100 cm/s (3.94 in./s
and 39.4 in./s).

Note: A read failure will occur if the insertion/removal movement is stopped or jerked during the
insertion/removal action.

Smart Card Reading

The card is manually inserted into the smart dip card reader until the card is latched.

The data is read once the card is latched and power is applied to the smart card.

Security Feature
Provision is made on the Smart DIP PCB for future incorporation of a Security Access Module (SAM) PCB.

TROUBLESHOOTING

Error message Possible Root Isolation Procedure Resolution Procedure

Cause
Communications Failure USB cable Inspect USB connections at Insert USB plug.
Inspect_Now removed. hub, PC core and card
reader
Card reader Inspect power connections Switch off the power
power cable at PC core and card reader before inserting power
removed connector.
Card reader Check for card reader Reset ATM
firmware hung response
Card reader Card reader not appearing Replace card reader
fault
Magnetic Read Head Read head is Clean the card reader
Fault Clean_Soon dirty. heads.
Magnetic Reader Magnetic reader Replace card reader
Mechanism Failure mechanism
Replace_Now fault
Latch Mechanism Magnetic reader Replace card reader
Failure Replace_Soon mechanism
fault
Smart Reader Smart reader Replace card reader
Mechanism Failure - mechanism
Replace_Now fault

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DIAGNOSTICS
Level 0 Diagnostics
The only level 0 diagnostic self test performed at power up is on the solenoid operation of the lock
lever.

If the solenoid operation is not correct, i.e. jammed or similar, then a RED LED on the card reader blinks
0.25s on, 0.25s off.

Level 1 Diagnostics
The following tests are provided:

Test Description
MENU This displays a menu of all the other Applets to allow an
operator to select one.
RUN TO RUN SEQUENCE 1 The following sequence of tests is executed:
ENTER CARD AND REMOVE (READ_ON_WITHDRAWAL)
READ ISO TRACK 1
READ ISO TRACK 2
READ ISO TRACK 3
RUN TO RUN SEQUENCE 2
FIRMWARE IDENTIFY The USBSDR driver revision and firmware identity numbers
are read and displayed as t‐data.
CLEANING CYCLE The following sequence of tests is executed:
ENTER CARD
SMART CARD RELEASE
EJECT CARD

Level 3 Diagnostics
S_DATA
The S_DATA returned for the smart dip card reader are:

S_DATA Meaning
00 GOOD (No error).
01 ROUTINE (Minor fault)
02 WARNING (May require attention).

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03 SUSPEND (Possible customer tampering)

04 FATAL (Device inoperative, USB comms error).

TALLIES
The tallies recorded for the smart dip card reader are:

Tally Description
CARDTRAN A card is fully inserted during accept.
NO DATA No data was read from the card during accept.
READ OPS Data verification is attempted.
READ ERR On read fails due to parity, or LRC.
BLANKTRK Card data has no start sentinel.
COMM_OPS An attempt to send a command to, or get a response from the card reader
driver, is made across the USB interface.
COMM_RTY A USB comms retry is successful.
COMM_ERR A USB comms failure occurs.
NONSCDET The card present is detected not to be a smart card, during the execution of
the command to power on the smart card.
SCDETECT The card present is detected to be a smart card, during the execution of the
command to power on the smart card.
SCRESETS A smart card reset is carried out, during the execution of the command to
power on the smart card
SCRSTERR An error is found in the answer to reset, during the execution of the
command to power on the smart card.
SCCOMATT A communication is attempted between the card reader and the smart card.
SCCOMRTY A communication retry was successfully carried out, during the execution of
a smart card related command.
SCRSPTIM The card reader reports that the smart card has failed to respond within the
specified timeout period.
UDIP INI Attempts to re-initialise the device following a USB disconnect.

STRAPPING
None.

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ADJUSTMENTS
There are no field adjustments.

FRU REMOVAL AND REPLACEMENT

None.

CABLING
No internal cabling.

CONNECTOR ASSIGNMENT/PINOUTS
USB mini-B connector
Pin No. Signal Name
1 Vcc
2 D-
3 D+
4 N/C
5 Gnd

Power connector
Pin No. Signal Name
1 24V
2 0V

TEST/ADJUSTMENT TOOLS
The following test cards are required to perform level 1 diagnostic testing on the smart dip card reader:

l ISO test card - NCR part numbers 009-0009494 (old) and 009-0017008 (new)
l Cleaning Card - NCR part number 998-0052929.

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PREVENTIVE MAINTENANCE
For the preventive maintenance schedule and details of the required tasks for the USB Smart Dip Card
Reader (Sankyo), refer to the Preventive Maintenance section of this manual.

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8. KEYBOARDS AND ENCRYPTORS

Universal Encrypting Pin Pad (III) and (IV) 401

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UNIVERSAL ENCRYPTING PIN PAD (III) AND (IV)

INTRODUCTION
This chapter describes the USB Encrypting Pin Pads III and IV (U-EPP III and IV). Named U-EPP here
within thereafter. The U-EPP provides protection to the card holder’s Personal Identification Number
(PIN) and of the keys used to verify and encrypt these PINs.

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CAUTION
Make sure that ESD precautions are observed.

DESCRIPTION
The U–EPP operate as a USB 2.0 compliant full speed device attached to an NCR PC Core, uses PCI 3.x
firmware features, and consists of the following elements:

l 16 key keyboard
l Integrated USB main board that provides secure cryptographic functions
l Heaters (optional)

Keyboard
The keyboard layout is configured during manufacturing and the U–EPP main board is required to store
the factory configuration information.

The keyboard has digits 0 to 9 and function keys for clear, cancel, enter, and delete. When hexadecimal
entry is required the PIN pad operates as a regular hexadecimal key pad, providing one of 0 to 9 or A to
F on any one key.

USB Main board

The U-EPPsolution is implemented on a secure System on Chip (SoC). The board cannot be removed
from the keyboard.

Any attempt to disassemble the U-EPP results in loss of all data within the security module.

Removal Switches
The removal switches are used to detect removal of the U-EPP from the parent terminal.

The removal switches are normally closed when the U-EPP is fitted in the terminal. The removal of the
U-EPP from the terminal changes the state of the removal switches from closed to open and
automatically deletes the user encryption keys loaded in the U-EPP.

When the removal switches are in open state, PIN encryption operations are rejected and PIN Entry
mode is disabled.

Note: When the U-EPP has no power and is removed from the terminal, the user encryption keys will be
deleted on the next power–up.

A “Reset Removal Switches” command through the system application forces the removal switches to
change state from open to closed state. A transition of the removal switches from open to closed state
automatically activates removal switches monitoring.

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USB Interface
The USB interface is integrated into the main board. It supports USB 1.1 and USB 2.0 and acts as a USB
Full Speed device.

The U-EPP uses a USB Mini B connector and is capable of driving USB cables up to maximum of 5m.

Power Requirements
Voltage Nominal Current Max Current

U-EPP Module USB 5V 140 mA 500mA

Heater 24V 1A

TROUBLESHOOTING
The following error messages are reported by the module. Refer to the sections “Module Replacement”
and “Adjustments” for detailed instructions on FRU actions. To de-code specific M_Status and M_Data
use the Status Code Translator Tool available from

http://www.infoprod.ncr.com or refer to Diagnostic Status Code Notebook (B006-6273).

Error Possible root causes Isolation Resolution

Keys at end of Number of key presses detected N/A Replace U–EPP

life reaching end of rated life module
Comms failure USB cable disconnected from U–EPP Check USB cable Reconnect USB
cable
USB cable disconnected from hub Check USB cable. Reconnect USB
cable
USB cable faulty Replace USB cable Connect USB cable
and re–test
Firmware Missing, incorrect or corrupt firmware Contact software Re–load firmware
validation files on hard disk supplier files
failed
Firmware Error updating firmware due to N/A Replace U–EPP
update failed hardware failure module
Tampered U–EPP device has detected a tamper N/A Replace U–EPP
condition and deleted all keys module
Requires Device cleared due to firmware update N/A Customer key
initialisation loading procedure

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DIAGNOSTICS
For general diagnostic information see the Diagnostics Overview chapter in the Diagnostics Overview
section. To de-code M_status and M_data use the Status Code Translator Tool (available from
http://www.infoprod.ncr.com) or refer to Diagnostic Status Code Notebook (B006-6273).

Level 0 diagnostics
There are no level 0 diagnostic tests for the U-EPP.

Device Diagnostics
The U-EPP provides the following Device Diagnostic Tests:

l Key Detect Test

l Communications Echo Test
l Identify Command Test
l Report Status
l Reset Removal Switches
l PCI Audit Information
l Delete All User Keys
l PC Keyboard Test

If only an alpha keyboard service is present in the system, then only the following tests are available:

l Key detect test

l Communications echo test
l PC keyboard test

Looping is not allowed on the following tests:

l Key detect test

l Delete all user keys
l PC keyboard test

All tests are available from the rear panel, even those which require front interaction.

Tests will time out in absence of front keyboard interaction.

Key Detect Test

Asks the user to press each of the 16 numeric keys in turn, the four left FDKs from top to bottom then
the four right FDKs from top to bottom.

After each key press is detected the matrix code displays in hexadecimal format. This test terminates if
no key press is detected within 7 seconds from the previous key press.

This test runs until all keys have been pressed or the test times out. The test will not complete if no key
presses have been detected. If the position codes have the correct values then this test passes,
otherwise the test fails.

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This test can only be performed if the variant of the installed alpha keyboard service indicates that FDKs
are present.

Communications Echo Test

Tests the physical and link level layers of the U-EPP. Bytes of data are first sent to the U-EPP. The test
then verifies whether the U-EPP responds with the same data bytes.

If there is no response from the device or the bytes are not correctly verified, this test returns a fail.

Identify Command Test

Displays the following identification information of the U-EPP module:

l Name and model

l Part number and key tip configuration
l U-EPP serial number
l Manufacturer serial number
l U-EPP firmware identifier version
l Hardware version
l Security version

This test fails when there is no valid serial number or there is no response from the device. Otherwise,
this test always results in a pass.

Report Status
Displays the current status of the U-EPP. This includes whether the U-EPP is Good has been Tampered,
or has been removed form the facia and requires re–activation

If the U-EPP is not tampered, this test attempts to report whether there are keys currently loaded into
the encryptor.

If the status for the U-EPP is good then this test returns a pass, any other status returns a fail.

Reset Removal Switches

Forces a reset of the Removal Switches in the U-EPP.

A confirmation window displays indicating that the removal switches have been successfully closed.

Once the switches are closed, the U-EPP now monitors the state of the removal switches. A transition of
the switches from closed to open state deletes the user encryption keys and blocks cryptographic
commands.

PCI Audit Information

Displays the following PCI Audit information:

l Name/Model Number
l Hardware Version
l Firmware Version
l Loader Version
l Serial Number

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Delete All User Keys

Deletes all user keys. This option is used if the U-EPP is being removed from service. This option is only
displayed if the Delete All User Keys pre–configuration parameter is enabled.

A confirmation message box displays indicating that all the keys will be deleted irreversibly if the OK
button is selected.

If the OK button is not selected within 10 seconds, the operation will be cancelled.

If this operation is completed the U-EPP will not function again until customer encryption keys are
reloaded.

This test always returns a pass, except where a timeout occurs when it is considered not complete.

PC Keyboard Test
Tests whether a PC keyboard key press can be detected or not.

This test prompts for a key on the PC keyboard to be pressed. When a key press is detected the Unicode
code point is displayed in hexadecimal format, along with the character (depending on the font used for
the display.)

The test terminates if no key press is detected within 7 seconds of the previous key press.

This test returns a pass if at least one key press has been detected. If no key presses have been detected
then test returns a fail.

Device Self Test

The USB U-EPP Self Test performs the following Device Diagnostic tests:

l Communications echo test

l Report status test
l Key detect test

Refer to the “Device Diagnostic” section for details of the tests.

Tallies
The table below lists the tallies that the U-EPP provides.

Tally Description Tally ID Tally Mnemonic

PIN pad top key presses 0 KEYPRESS

Comms operations 1 COMM OPS
Comms retries 2 COMM RTY
Comms failures 3 REATTACH
Keys stuck 4 KEYSTUCK

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STRAPPING
None.

ADJUSTMENTS
Configuration Options
The U-EPP supports configuration through the system application. Configuration settings are remotely
viewable by default, however they cannot be modified.

The U-EPP provides the following configuration options:

l Transfer Firmware Files

l Display Version Number
l Select Country Version
l Delete All User Keys

Transfer Firmware Files

A memory stick/pen, flex disk or CD–Rom containing U-EPP firmware files is required for this operation.
After the memory stick/pen, flex disk or CD–Rom is inserted it is checked for U-EPP firmware. Files
found are then verified before being copied.

Once files are successfully copied, country version configuration may be required.

A system shutdown and re–boot is required for the changes to take effect.

Display Version Number

Displays the following information:

l U-EPP serial number

l MSN and the U-EPP firmware version (repeated if multiple modules are present)
l Security Configuration data
l Top–level part number

Select Country Version

Allows configuration of the country specific firmware versions. The system will prompt for transfer of
any required firmware files.

A system shutdown and re–boot is required for the changes to take effect.

Delete All User Keys

Deletes all user keys. This option is used if the U-EPP is being removed from service. This option is only
displayed if the Delete All User Keys pre–configuration parameter is enabled.

A confirmation message box displays indicating that all the keys will be deleted irreversibly if the OK
button is selected.

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If the OK button is not selected within 10 seconds, the operation will be cancelled.

If this operation is completed the U-EPP will not function again until customer encryption keys are
reloaded.

This test always returns a pass, except where a time–out occurs when it is considered not complete.

FRU REMOVAL AND REPLACEMENT

The U–EPP module is not a re–workable item and has no serviceable parts, any failure requires a
complete module replacement.

Damaged Assembly Disposal

Disassemble the faulty device removed from the terminal to activate the tamper sensors and ensure
permanent erasure of all sensitive information contained within the device.

Damaged or defective assemblies must be returned to the customer for them to dispose of as per their
disposal procedures.

Assembly Replacement
When unpacking a spare U-EPP assembly, check for any signs of tampering. If tampering is suspected
then do not install the assembly. Report the event to NCR, follow the escalation procedure documented
in process SSPD.2.5.1_PRO1_WCS_GLOBAL.

If the assembly is tamper free, perform the following steps:

1. Check and record the following information:

l Serial number of the new device

l Serial number of the faulty device

l Confirmation and erasure of sensitive data from faulty device

l Customer Engineer ID

2. Provide the recorded information to the key custodian.

CAUTION
Make sure that the terminal is powered off during the U-EPP installation until
such time the U-EPP is fully fitted to the terminal.

Make sure that all grounding and safety precautions are followed as per
installation instructions.

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Failure to follow the installation instruction may result in incorrect functioning of

the U–EPP.
3. Install the assembly exactly according to the kit instruction.
4. Fit the new serial number label to the terminal next to the tracer plate.

Key Loading
Before loading user encryption keys, make sure that the key custodian verifies the following:

l That the Customer Engineer ID is valid by checking against a list previously provided by the
customer service organisation.
l That the service call work order was scheduled and expected.
l That the U-EPP serial number of the device matches the serial number provided by NCR.

If the key custodian cannot verify the CE ID, work order, or serial number, then the customer keys must
not be loaded and escalation procedure shall be implemented as per the customer security policy.

After the user encryption keys are loaded, issue a Reset Removal Switches command through System
Application to ensure that the removal switches are closed and PCI 3.x compliant firmware features are
active.

CABLING
None.

CONNECTOR ASSIGNMENT/PINOUTS
The illustration below shows the connector assignments for the U-EPP.

TEST/ADJUSTMENT TOOLS
None.

PREVENTIVE MAINTENANCE
None.

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9. DISPLAYS

15 inch USB Projected Capacitive Touch 412

19 inch USB Projected Capacitive Touch Screen 432

15 inch Sunlight Readable Slim Display 440

19 inch Sunlight Readable Slim Display 447

Compact Operator panel 454

Graphical Operator Panel 463

Thermal Management Module 470

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15 INCH USB PROJECTED CAPACITIVE TOUCH

INTRODUCTION
This chapter describes the 15 inch USB Projected Capacitive (USB PCAP) Touch Screen which uses
projected capacitive technology to provide accurate touch detection.

CAUTION
Make sure ESD precautions are observed.

DESCRIPTION
The USB Projected Capacitive Touch Screen module is made up of the following components:

l Touch Screen Glass Sensor

l Two–Part controller (Controller Board and A/D Board)
l Flex circuit–10 circuit cable

The illustration below shows the interconnection diagram of the PCAP touch screen.

To USB HUB

CON 4
Flex Ciruit - 10 Circuit Cable CON3

CON2 CON1 Controller Board

Dual Flex

CON2
Glass Sensor
Single Flex
CON1

A/D Board

Glass Sensor
The glass sensor is a chemically toughened glass with electrodes arranged into rows and columns. Each
electrode is routed back to the controller through a trace on the glass.

The sensor uses a dual flex tail cable to connect to the controller board and a single flex tail cable to
connect to the A/D board.

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The location of the flex tail connectors and the active area of the touch screen varies across products.

Two–Part Controller (Controller Board and A/D Board)

The USB PCAP touchscreen use a two–part controller for signal processing.

l Controller board
l A/D board

The controller and A/D board are connected to each other through a detachable Flex Circuit–10 Circuit
cable. The controllers use flex tail ZIF connectors to connect the flex tail cables from the touchscreen
and the flex circuit–10 circuit cable.

The controller board uses a 5–pin right angled header for USB connection.

Locations of the Controller board and A/D board vary across products the touch screen is fitted in. The
illustrations below show the locations of the boards in different configurations.

Dual flex cable

Flex circuit-10 circuit cable

Controller board

A/D board
USB touch cable

Single flex cable

Configuration A

Flex circuit-10 circuit cable

Dual flex cable

A/D board

Single flex cable

Controller board

Configuration B

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Controller Board
The illustrations below show the front view and rear view of the controller board.

Mounitng hole Double Stick Tape

CON 1 CON 2
1 34 1 34
Mounting
CON 3 holes
1
10
1 5
CON 4

Conductive Pad or
Front View Rear View
Mounting Hole

A/D Board
The illustration below shows the front view and rear view of the A/D board.

Projected Capacitive Technology

The touchscreen controller continually scans and monitors the capacitance of the electrodes in the glass
sensor. When a finger touches the surface of the touchscreen, it pulls a small portion of charge changing
the capacitance of the electrodes. The controllers then determine the coordinates where the change in
capacitance occurred to locate the touched area.

Power Requirements
The sensor and A/D board are powered by the controller board.

The table below lists the power requirements of the PCAP touchscreen.

Input Voltage +5 Vdc (± 5%) from USB VBUS

Input Current 150 mA max. (130 mA typical)

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USB PCAP Touch Screen Feature Driver

Windows XP Operating Systems require the Touchbase UPDD driver (Tbupddwu.exe) to be installed to
support the USB PCAP Touch Screen feature. The Touchbase driver is included in the USB Touch Screen
install for third party driver support.

Windows 7 Operating Systems use native drivers.

ERROR MESSAGES
The PCAP touch screen does not send out any error messages. If no PCAP touch screen is detected in
SysApp, check the cable connections.

DIAGNOSTICS
For general diagnostic information see the Diagnostics Overview chapter in the Diagnostics Overview
section.

Level 0 Diagnostics
There are no level 0 diagnostics.

Device Diagnostics
To verify correct screen calibration of the touchscreen, follow the steps below.

1. Access the System Application Menu.

2. Select Device Diagnostics.
3. Select USP PCAP Touch Screen.
4. Select Display Touch Coordinates to execute the touchscreen device diagnostic test.

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5. Touch the screen anywhere. The test displays the last touched point on the screen as a dot with
the X and Y coordinates.

6. Touch the Cancel area to terminate the test.

Note: If no touch is detected within 30 seconds, the test automatically terminates.

Device Self Test

To perform the device self test of the touch screen, follow the steps below.

1. Access the System Application Menu.

2. Select Device Self Test.

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3. Select USB PCAP Touch Screen to execute the touch screen self test. The application displays the
test screen below.

4. Touch the screen anywhere. A status message that confirms the touch is displayed.

Note: If a touch is not detected within 5 seconds, the test times out and a message that indicates the
error is displayed.

STRAPPING
None.

ADJUSTMENTS
Touch Screen Configuration
To calibrate the touch screen, perform the steps below.

1. Access the System Application Menu.

2. Select Self Service Configuration.
3. Select Set Device Configuration.
4. Select USB PCAP Touch Screen.
5. Select Touch Screen Calibration to execute the calibration application.
Note: The calibration test can be cancelled using the cardholder keyboard.

6. Touch the various defined screen points to complete the calibration. Once the calibration
process is complete, the calibration application displays a test screen with four buttons.
7. Touch the four buttons to test the accuracy of the calibration.

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8. The calibration test returns a Pass/Fail condition of 11 (Calibration Immediate.)

Note: The calibration test always returns the Pass/Fail condition whether or not the calibration
is succesful.

FRU REMOVAL AND REPLACEMENT

The following are the field replaceable units of the USB PCAP Touch Screen:

l Touch Screen Glass Sensor

l Controllers.

Note: The touch screen and controllers have different installation configurations across products.

Touch Screen Glass

Configuration A
The recommended way to remove the touch screen for this configuration is to remove it from the
terminal together with the display and controllers as a single assembly.

1. Disconnect the following cables:

l VGA cable from the display

l USB touch cable from the USB hub.

2. Remove the screws that secure the touch screen to the terminal as shown below.

Touch Screen Top Screws

Touch Screen Bottom Screws

3. From the front of the facia, hold the touch screen on the left and right side and push upwards to
slide the touch screen about 20-40 mm, then lift the touch screen clear from the facia moulding.
4. Place the assembly face down on a clean, flat, and non–abrasive surface.
5. Disconnect the following cables of the defective touch screen glass:
l dual flex cable from the controller board

l single flex cable from the A/D board

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6. Remove the screws that secure the controllers and display assembly from the defective touch
screen glass and fit the assembly to the new touch screen.

Screws

Screws

7. Connect the flex cables of the new touch screen to the controllers.
8. Fit the new touch screen to the terminal. Make sure that there is no gap between the touch
screen and lower facia.
9. Secure the touch screen to the terminal with the screws removed earlier.
10. Connect the following cables:
l USB touch cable to the USB hub

l VGA cable to the display

11. Calibrate the touch screen using the Touch Screen Configuration test in SysApp to make sure
that the touch screen functions properly.

Configuration B
1. Disconnect the following cables:
l USB touch cable from the USB hub

l dual flex cable from the controller board

l single flex cable from the A/D board

2. Remove the screws that secure the facia to the facia brackets as shown below.

Screws Screws

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3. On one side, lift the facia off from the bracket and insert the screw driver through the access
hole to remove the pan head screw.

Access
Hole

4. Refit the facia to the bracket and remove the equivalent screw on the other side.

Access
Hole

5. Secure the facia to the facia brackets with the screws removed earlier.
Note: The two pan head screws removed through the holes do not need to be refitted later.

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6. Remove the top and bottom screws of the touch screen.

Top Screws

Bottom Screws

7. From the front of the facia, hold the touch screen on the left and right side and push upwards to
slide the touch screen about 20–40 mm, then lift the touch screen clear from the facia
moulding.
8. Fit the new touch screen to the terminal. Make sure that the flex cables are properly inserted
through the slots in the facia frame. Make sure that there is no gap between the touch screen
and lower facia.
9. Secure the touch screen to the terminal with the screws removed earlier.
10. Connect the following cables:
l Dual flex cable to the controller board

l Single flex cable to the A/D board

l USB touch cable to the USB hub

Note: The A/D board may need to be removed from the display to have better access to connect
the flex cables as shown below.

11. Calibrate the touch screen using the Touch Screen Configuration test in SysApp to make sure
that the touch screen functions properly.

Controllers
Both the controller board and A/D board will be replaced if either one of them is defective.

Configuration A
To replace the controllers, perform the steps below.

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1. Take note of the routing of the flex cables from the touch screen to the controllers and the flex
circuit–10 circuit cable that connects the boards to each other.
2. Disconnect the following cables from the controller board:
l USB Touch cable

l Dual flex cable

l Flex circuit–10 circuit cable

3. Remove the screw that secures the controller board and its cover as shown below.

Screw

4. Remove the screws that secure the controller board to the cover.

Screws

Screws

5. Fit and secure the new controller board to the cover.

6. Connect the following cables to the controller board:
l dual flex cable

l flex circuit–10 ciruit cable

l USB touch cable

7. Disconnect the following cables from the A/D board:

l single flex cable

l flex circuit–10 circuit cable

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8. Remove the screw that secures the A/D board and cover as shown below.

Screw

9. The A/D board is mounted using a double stick tape on the rear of the board as shown below.
Take note of the position and orientation of the board then carefully remove the board from the
cover.

Cover
A/D board

Double
stick tape

10. Attach the new A/D board to the cover.

11. Fit and secure the new board and cover to the terminal.
12. Connect the following cables to the A/D board:
l single flex cable

l flex ciruit–10 circuit cable

13. Calibrate the touch screen using the Touch Screen Configuration test in SysApp to make sure the
touch screen functions properly.

Configuration B
1. Take note of the routing of the flex cables from the touch screen to the controllers and the flex
circuit–10 circuit cable that connects the boards to each other.
2. Disconnect the following cables from the controller board:
l USB Touch cable

l Dual flex cable

l Flex circuit–10 circuit cable

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3. Remove the screws that secure the controller board and its cover as shown below.

Screws

4. Remove the screws that secure the controller board to the cover.

Screws

Screws

5. Fit and secure the new controller board to the cover.

6. Connect the following cables to the controller board:
l dual flex cable

l flex circuit–10 ciruit cable

l USB touch cable

7. Disconnect the following cables from the A/D board:

l single flex cable

l flex circuit–10 circuit cable

8. Remove the screw that secures the A/D board and cover as shown below.

Screw

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9. Bend the bottom part of the cover to open it and access the A/D board which is mounted using
a double stick tape on its bottom side. Take note of the position and orientation of the board
then carefully remove the board from the cover.

10. Attach the new A/D board to the cover.

11. Connect the following cables to the A/D board while the cover is still open as shown below:
l single flex cable

l flex circuit–10 circuit cable

12. Close the cover, then fit and secure the new board and cover to the terminal.
13. Calibrate the touch screen using the Touch Screen Configuration test in SysApp to make sure the
touch screen functions properly.

CABLING
Flex Circuit - 10 Circuit Cable
The illustration below shows the flat flexible cable used to connect the controller board and A/D board.

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CONNECTOR ASSIGNMENT/PINOUTS
Glass Sensor
The tables below lists the pinout assignments of the glass sensor flexi tail connectors.

Single Flex Connector

Pin Signal Pin Signal

1 Y1 28 Y28
2 Y2 29 Y29
3 Y3 30 Y30
4 Y4 31 Y31
5 Y5 32 Y32
6 Y6 33 Y33
7 Y7 34 Y34
8 Y8 35 Y35
9 Y9 36 Y36
10 Y10 37 Y37
11 Y11 38 Y38
12 Y12 39 Y39
13 Y13 40 Y40
14 Y14 41 Y41
15 Y15 42 Y42
16 Y16 43 NC
17 Y17 44 NC
18 Y18 45 NC
19 Y19 46 NC
20 Y20 47 NC
21 Y21 48 NC
22 Y22 49 NC
23 Y23 50 NC
24 Y24 51 NC
25 Y25 52 NC

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Pin Signal Pin Signal

26 Y26 53 NC
27 Y27 54 NC

Dual Flex Connector

CON1 CON2
Pin No. Signal Pin No. Signal

1 GND 1 NC
2 NC 2 X28
3 NC 3 X27
4 NC 4 X26
5 NC 5 X25
6 X56 6 X24
7 X55 7 X23
8 X54 8 X22
9 X53 9 X21
10 X52 10 X20
11 X51 11 X19
12 X50 12 X18
13 X49 13 X17
14 X48 14 X16
15 X47 15 X15
16 X46 16 X14
17 X45 17 X13
18 X44 18 X12
19 X43 19 X11
20 X42 20 X10
21 X41 21 X9
22 X40 22 X8
23 X39 23 X7
24 X38 24 X6
25 X37 25 X5

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CON1 CON2
Pin No. Signal Pin No. Signal

26 X36 26 X4
27 X35 27 X3
28 X34 28 X2
29 X33 29 X1
30 X32 30 NC
31 X31 31 NC
32 X30 32 NC
33 X29 33 NC
34 NC 34 GND

Controllers
Controller Board
The tables below list the pinout assignments of the controller board connectors.

CON 1

Pin Signal Pin Signal

1 GND 18 X32
2 NC 19 X17
3 X1 20 X18
4 X2 21 X19
5 X3 22 X20
6 X4 23 X21
7 X5 24 X22
8 X6 25 X23
9 X7 26 X24
10 X8 27 X25
11 X9 28 X26
12 X10 29 X27
13 X11 30 X28
14 X12 31 X29
15 X13 32 X30

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Pin Signal Pin Signal

16 X14 33 X31
17 X15 34 NC

CON 2

Pin Signal Pin Signal

1 NC 18 X48
2 X32 19 X49
3 X33 20 X50
4 X34 21 X51
5 X35 22 X52
6 X36 23 X53
7 X37 24 X54
8 X38 25 X55
9 X39 26 X56
10 X40 27 X57
11 X41 28 X58
12 X42 29 X59
13 X43 30 X60
14 X44 31 X61
15 X45 32 X62
16 X46 33 X63
17 X47 34 GND

CON 3

Pin Signal

1 VCD
2 NC
3 OE
4 VDD
5 Token
6 AVSS
7 Clock

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Pin Signal

8 AVSS
9 NC
10 NC

CON 4

Pin Signal

1 VUSB
2 D-
3 D+
4 GND
5 Shield

A/D Board
The tables below lists the pinout assignment for the A/D board connectors.
CON 1

Pin Signal Pin Signal

1 Y1 28 Y28
2 Y2 29 Y29
3 Y3 30 Y30
4 Y4 31 Y31
5 Y5 32 Y32
6 Y6 33 Y33
7 Y7 34 Y34
8 Y8 35 Y35
9 Y9 36 Y36
10 Y10 37 Y37
11 Y11 38 Y38
12 Y12 39 Y39
13 Y13 40 Y40
14 Y14 41 Y41
15 Y15 42 Y42
16 Y16 43 NC

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Pin Signal Pin Signal

17 Y17 44 NC
18 Y18 45 NC
19 Y19 46 NC
20 Y20 47 NC
21 Y21 48 NC
22 Y22 49 NC
23 Y23 50 NC
24 Y24 51 NC
25 Y25 52 NC
26 Y26 53 NC
27 Y27 54 NC

CON 2

Pin Signal Pin Signal

1 VCD 6 AVSS
2 NC 7 Clock
3 OE 8 AVSS
4 VDD 9 NC
5 Token 10 NC

TEST/ADJUSTMENT TOOLS
There are no test and adjustment tools required for this device.

PREVENTIVE MAINTENANCE
None.

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19 INCH USB PROJECTED CAPACITIVE TOUCH

SCREEN

INTRODUCTION
This chapter describes the Interior and Exterior 19 inch USB Projected Capacitive (USB PCAP) Touch
Screen which uses projected capacitive technology to provide accurate touch detection.

CAUTION
Make sure ESD precautions are observed.

DESCRIPTION
The USB Projected Capacitive Touch Screen module is made up of the following components:

l Touch Screen Glass Sensor

l Two–Part controller (Controller Board and A/D Board)
l Flex circuit cable
l 10 circuit cable for Interior

l 12 circuit cable for Exterior

The illustration below shows the interconnection diagram of the PCAP touch screen.

Glass Sensor

Single Flex Dual Flex

CON1 CON2
CON1
A/D Board Controller Board
CON2 CON6

CON 4
Flex Circuit Cable

To USB HUB

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Glass Sensor
The glass sensor is a chemically toughened glass with electrodes arranged into rows and columns. Each
electrode is routed back to the controller through a trace on the glass.

The sensor uses a dual flex tail cable to connect to the controller board and a single flex tail cable to
connect to the A/D board.

The location of the flex tail connectors and the active area of the touch screen varies across products.

Two–Part Controller (Controller Board and A/D Board)

The USB PCAP touchscreen uses a two–part controller for signal processing.

l Controller board
l A/D board

The controller and A/D board are connected to each other through a detachable Flex Circuit cable. The
controllers use flex tail ZIF connectors to connect the flex tail cables from the touchscreen and the flex
circuit cable.

The controller board uses a 5–pin right angled header for USB connection.

Locations of the Controller board and A/D board vary across products the touch screen is fitted in. The
illustrations below show the locations of the boards in different configurations.

Controller board

Controller board and A/D board

mounted on a single cover

A/D board

Configuration A
Configuration B

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Controller Board
The location of the controller board’s ZIF connector for the Flex Circuit–10 Circuit cable varies across
products. The connector may either be CON 3 or CON6 depending on which connector is present.

The illustrations below show the front view and rear view of the controller board.

Mounitng hole Double Stick Tape

CON 1 CON 2
1 34 1 34

Mounting
CON 6 holes
10
1
1 5
CON 4

Front View Rear View

Conductive Pad

A/D Board
The illustration below shows the front view and rear view of the A/D board.

CON 1 Double Stick

Tape

CON 2

Front View Rear View

Projected Capacitive Technology

The touchscreen controller continually scans and monitors the capacitance of the electrodes in the glass
sensor. When a finger touches the surface of the touchscreen, it pulls a small portion of charge changing
the capacitance of the electrodes. The controllers then determine the coordinates where the change in
capacitance occurred to locate the touched area.

Power Requirements
The sensor and A/D board are powered by the controller board.

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The table below lists the power requirements of the PCAP touchscreen.

Input Voltage +5 Vdc (± 5%) from USB VBUS

Input Current 150 mA max. (130 mA typical)

USB PCAP Touch Screen Feature Driver

Windows XP Operating Systems require the Touchbase UPDD driver (Tbupddwu.exe) to be installed to
support the USB PCAP Touch Screen feature. The Touchbase driver is included in the USB Touch Screen
install for third party driver support.

Windows 7 Operating Systems use native drivers.

ERROR MESSAGES
The PCAP touch screen does not send out any error messages. If no PCAP touch screen is detected in
SysApp, check the cable connections.

DIAGNOSTICS
For general diagnostic information see the Diagnostics Overview chapter in the Diagnostics Overview
section.

Level 0 Diagnostics
There are no level 0 diagnostics.

Device Diagnostics
To verify correct screen calibration of the touchscreen, follow the steps below.

1. Access the System Application Menu.

2. Select Device Diagnostics.
3. Select USP PCAP Touch Screen.
4. Select Display Touch Coordinates to execute the touchscreen device diagnostic test.

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5. Touch the screen anywhere. The test displays the last touched point on the screen as a dot with
the X and Y coordinates.

6. Touch the Cancel area to terminate the test.

Note: If no touch is detected within 30 seconds, the test automatically terminates.

Device Self Test

To perform the device self test of the touch screen, follow the steps below.

1. Access the System Application Menu.

2. Select Device Self Test.

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3. Select USB PCAP Touch Screen to execute the touch screen self test. The application displays the
test screen below.

4. Touch the screen anywhere. A status message that confirms the touch is displayed.
Note: If a touch is not detected within 5 seconds, the test times out and a message that
indicates the error is displayed.

STRAPPING
None.

ADJUSTMENTS
Touch Screen Configuration
To calibrate the touch screen, perform the steps below.

1. Access the System Application Menu.

2. Select Self Service Configuration.
3. Select Set Device Configuration.
4. Select USB PCAP Touch Screen.
5. Select Touch Screen Calibration to execute the calibration application.
Note: The calibration test can be cancelled using the cardholder keyboard.

6. Touch the various defined screen points to complete the calibration. Once the calibration
process is complete, the calibration application displays a test screen with four buttons.
7. Touch the four buttons to test the accuracy of the calibration.

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8. The calibration test returns a Pass/Fail condition of 11 (Calibration Immediate.)

Note: The calibration test always returns the Pass/Fail condition whether or not the calibration
is successful.

FRU REMOVAL AND REPLACEMENT

See the Module Removal chapter in this manual

CABLING
Flex Circuit
The illustration below shows the flat flexible cable used to connect the controller board and A/D board.

CONNECTOR ASSIGNMENT/PINOUTS
Controllers
Controller Board
The tables below list the pinout assignments of the controller board connectors.

CON 3 or CON 6

Pin Signal

1 VCD
2 NC
3 OE
4 VDD
5 Token
6 AVSS
7 Clock
8 AVSS
9 NC
10 NC

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CON 4

Pin Signal

1 VUSB
2 D-
3 D+
4 GND
5 Shield

A/D Board
The tables below lists the pinout assignment for the A/D board connectors.

CON 2

Pin Signal Pin Signal

1 VCD 6 AVSS
2 NC 7 Clock
3 OE 8 AVSS
4 VDD 9 NC
5 Token 10 NC

TEST/ADJUSTMENT TOOLS
There are no test and adjustment tools required for this device.

PREVENTIVE MAINTENANCE
None.

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15 INCH SUNLIGHT READABLE SLIM DISPLAY

INTRODUCTION
This chapter describes the 15 inch colour Sunlight Readable Slim Display and ambient light sensor.

DESCRIPTION
This device is a Colour Active Matrix Liquid Crystal Display composed of a TFT-LCD display, a driver and
an LED back light system. This display will auto-scale VGA, SVGA, XGA and SXGA images to fill the
viewable area where applicable. These TFT-LCD panels are self-contained replaceable units but are used
in conjunction with the Thermal Management Module and the Ambient Light Sensor.

The key functional elements and specifications of the 15 inch Sunlight Readable Slim Display are listed
below.

l Signal Interface: DVI-D

l Power consumption (Typical): 23.81W
l Display Colours: 16.2M (RGB 6-bit + Hi_FRC)
l Input Voltage VDD (Typical): +24V
l Operating Temperature: -30°C to 70°C (-22°F to 1582°F)
l Storage Temperature: -30°C to 70°C (-22°F to 158°F)
l Video Controller Board - The video board includes the following external connections: Product
DC, Digital interface for DVI, Mini-B USB and an Ambient Light Sensor port. The scaling processor
supports VGA, SVGA and XGA resolutions from the PC Core. It also consists of internal interfaces
for the LCD panel LVDS and Back Light. It also incorporates On Screen Display (OSD) buttons for
OSD control. The OSD buttons are SWB1(Menu), SWB2(Select), SWB3(Up) and SWB4(Down).

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l Ambient Light Sensor - The display brightness is automatically controlled through data received
from the remote I2C ambient light sensor.

Interface Connections

CAUTION
Disconnect the power supply before inserting or removing the DVI and light
sensor connectors.

CAUTION
When inserting or removing the DVI Connector, do not rotate or tilt the
connector.

ERROR MESSAGES
None.

DIAGNOSTICS
For diagnostics, refer to Diagnostics Overview section of this manual.

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TROUBLESHOOTING
Fault Diagnosis Action

Display brightness does not No data being received Check the sensor is present.
change in accordance with from the Remote I2C Check the sensor is connected at the
the environment. Ambient Light Sensor. rear of the display.
Check the sensor is located in the fascia
correctly.
Sensor defective. Replace the sensor.
Check that the display brightness can be
adjusted manually using the On Screen
Display (OSD) buttons.

Note: If the sensor is not present at power-on, the brightness configured using the OSD will be used.

The following table defines the mapping between brightness levels in lux and backlight Pulse Width
Modulation (PWM) percentages.

Lux PWM %

0 15
500 20
1,500 30
20,000 40
28,000 50
50,000 60
75,000 75
100,000 100

STRAPPING
None.

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ADJUSTMENTS
On Screen Display Control.
Menu Buttons
The display control board has on board buttons which allow On Screen Display (OSD) adjustment.

Button Menu Displays the control panel and is used to navigate the various display setting
1 menus.
Button Select Selects the chosen menu, sub-menu, or setting.
2
Button (+) Scrolls up the through the menu or sub-menu, and adjusts the level of the
3 control.
Button (-) Scrolls down through the menu or sub-menu, and adjusts the level of the
4 control.

To make picture adjustments:

1. Press the “Menu” button to bring up the OSD Main Menu

2. Press the “-” or “+” button scroll through the Main Menu options to highlight the various
functions.
3. Press “Select” selects the required command/sub menu.

To exit the menu, press the menu key. Depending on how deep within the menu structure you are, you
may need multiple presses of the menu key. User instructions are also provided at the bottom of the
OSD menu. If no buttons have been pressed for a short period of time, the menu will automatically
disappear from the screen.

Available Menu Options

The following on-screen display menu options are available. Menu options that are not enabled will be
displayed dimmed and are not selectable. Settings marked as persistent will be written to non-volatile
storage and will retain their value after a power cycle.

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Menu Sub-menu Enabled? Range Default Persistent

Picture Contrast Yes 0-100 50 Yes
Brightness Yes 0-100 50 Yes
H position No - - -
V position No - - -
Phase No - - -
Frequency No - - -
Advanced Colour Yes 5000, 6500, 9300, user 6500 Yes
temperature
User Red Yes 0-100 50 Yes
User Green User only 0-100 50 Yes
User Blue User only 0-100 50 Yes
Sharpness No - - -
OSD OSD timeout Yes 5, 10, 20, 30, 60 10 No
OSD position Yes Top Left, Top Right, Centre, Bottom Left, Bottom Centre No
Right
OSD H position yes 0-100 50 No
OSD V Position yes 0-100 50 No
Option Factory reset Yes - - -
Language Yes Korean, French, English, Spanish, Japanese, English Yes
German, Italian and Chinese
Window mode No - - -
Display mode Yes Info display only - -

The Factory Menu can be displayed by simultaneously pressing all 4 menu buttons.

Sub-menu Enabled? Behaviour

Firmware Yes Displays the following firmware information:

Version BIOS MODE: 6681
Version: 001.1519051926N190ETN01.2
On Timer: XXXH XXM
Note: The information panel is removed when either the menu button is
pressed, or the OSD time out period elapses.
ADC Yes Calibrates the ADC based on an input signal consisting of 16 grey bars at
Calibrate XGS 75Hz.
ADC Yes Allows the ADC register settings to be adjusted. Any changes made here are
Register not
Setting persistent and will be lost following a power cycle.

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Sub-menu Enabled? Behaviour

Test Yes Performs a burn-in-mode where the screen is continuously cycled through
Pattern each of the following colours in turn until the Menu button is pressed; Red,
Cycle Green, Blue, Cyan, Magenta, Yellow, White, Black .
Gamma Yes Allows the gamma value to be adjusted. This value is persisted to non-
volatile storage.
All Mode Yes Restores all settings to default values.
Reset

FRU REMOVAL AND REPLACEMENT

None.

CONNECTOR ASSIGNMENTS/PINOUTS
DC
Pin Description

1 +24v
2 GND

Signal Input
The input accommodates digital signals through a single DVI-I connector.

Pin Description Pin Description Pin Description

1 TMDS Data 2- 9 TMDS Data 1- 17 TMDS Data 0-

2 TMDS Data 2+ 10 TMDS Data 1+ 18 TMDS Data 0+
3 TMDS Data 2/4 11 TMDS Data 1/3 Shield 19 TMDS Data 0/5 Shield
Shield
4 TMDS Data 4- 12 TMDS Data 3- 20 TMDS Data 5-
5 TMDS Data 4+ 13 TMDS Data 3+ 21 TMDS Data 5+
6 DDC Clock 14 +5v Power 22 TMDS Data Clock
Shield
7 DDC data 15 Ground (return for +5V, HSync and 23 TMDS Data Clock+
VSync)
8 Analog Vertical Sync 16 Hot Plug Detect 24 TMDS Data Clock-

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Pin Description Pin Description Pin Description

C1 Analog Red C2 Analog Green C3 Analog Blue

C4 Analog Horizontal C5 Analog Ground
Sync (analog R, G, & B return)

Ambient Light
Pin Description

1 +3.3V
2 GND
3 AMB_SCL
4 AMB_SCA

CABLING
Ambient Light Sensor

Note: On some newer versions of ATM’s this cable is bundled with the ATM fascia harness assembly.

TEST/ADJUSTMENT TOOLS
None.

PREVENTIVE MAINTENANCE
None.

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19 INCH SUNLIGHT READABLE SLIM DISPLAY

INTRODUCTION
This chapter describes the 19 inch colour Sunlight Readable Slim Display and ambient light sensor.

DESCRIPTION
This device is a Colour Active Matrix Liquid Crystal Display composed of a TFT-LCD display, a driver and
an LED back light system. This display will auto-scale VGA, SVGA, XGA and SXGA images to fill the
viewable area where applicable. These TFT-LCD panels are self-contained replaceable units but are used
in conjunction with the Thermal Management Module and the Ambient Light Sensor.

The key functional elements and specifications of the 19 inch Sunlight Readable Slim Display are listed
below.

l Signal Interface: DVI-D

l Power consumption (Typical): 48W
l Display Colours: 16.7M (RGB 6-bit + Hi_FRC)
l Input Voltage VDD (Typical): +24V
l Operating Temperature: 0°C to 50°C (32°F to 122°F)
l Storage Temperature: -30°C to 70°C (-22°F to 158°F)
l Video Controller Board - The video board includes the following external connections: Product
DC, Digital interface for DVI, Mini-B USB and an Ambient Light Sensor port. The scaling processor
supports VGA, SVGA, XGA, and SXGA resolutions from the PC Core. It also consists of internal
interfaces for the LCD panel LVDS and Back Light. It also incorporates On Screen Display (OSD)
buttons for OSD control. The OSD buttons are SWB1(Menu), SWB2(Select), SWB3(Up) and SWB4
(Down).

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l Ambient Light Sensor - The display brightness is automatically controlled through data received
from the remote I2C ambient light sensor.

Interface Connections

CAUTION
Disconnect the power supply before inserting or removing the DVI and light
sensor connectors.

CAUTION
When inserting or removing the DVI Connector, do not rotate or tilt the
connector.

ERROR MESSAGES
None.

DIAGNOSTICS
For diagnostics, refer to Diagnostics Overview section of this manual.

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TROUBLESHOOTING
Fault Diagnosis Action

Display brightness does not No data being received Check the sensor is present.
change in accordance with from the Remote I2C Check the sensor is connected at the
the environment. Ambient Light Sensor. rear of the display.
Check the sensor is located in the fascia
correctly.
Sensor defective. Replace the sensor.
Check that the display brightness can be
adjusted manually using the On Screen
Display (OSD) buttons.

Note: If the sensor is not present at power-on, the brightness configured using the OSD will be used.

The following table defines the mapping between brightness levels in lux and backlight Pulse Width
Modulation (PWM) percentages.

Lux PWM %

0 15
500 20
1,500 30
20,000 40
28,000 50
50,000 60
75,000 75
100,000 100

STRAPPING
None.

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ADJUSTMENTS
On Screen Display Control.
Menu Buttons
The display control board has on board buttons which allow On Screen Display (OSD) adjustment.

Button Menu Displays the control panel and is used to navigate the various display setting
1 menus.
Button Select Selects the chosen menu, sub-menu, or setting.
2
Button (+) Scrolls up the through the menu or sub-menu, and adjusts the level of the
3 control.
Button (-) Scrolls down through the menu or sub-menu, and adjusts the level of the
4 control.

To make picture adjustments:

1. Press the “Menu” button to bring up the OSD Main Menu

2. Press the “-” or “+” button scroll through the Main Menu options to highlight the various
functions.
3. Press “Select” selects the required command/sub menu.

To exit the menu, press the menu key. Depending on how deep within the menu structure you are, you
may need multiple presses of the menu key. User instructions are also provided at the bottom of the
OSD menu. If no buttons have been pressed for a short period of time, the menu will automatically
disappear from the screen.

Available Menu Options

The following on-screen display menu options are available. Menu options that are not enabled will be
displayed dimmed and are not selectable. Settings marked as persistent will be written to non-volatile
storage and will retain their value after a power cycle.

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Menu Sub-menu Enabled? Range Default Persistent

Picture Contrast Yes 0-100 50 Yes
Brightness Yes 0-100 50 Yes
H position No - - -
V position No - - -
Phase No - - -
Frequency No - - -
Advanced Colour Yes 5000, 6500, 9300, user 6500 Yes
temperature
User Red Yes 0-100 50 Yes
User Green User only 0-100 50 Yes
User Blue User only 0-100 50 Yes
Sharpness No - - -
OSD OSD timeout Yes 5, 10, 20, 30, 60 10 No
OSD position Yes Top Left, Top Right, Centre, Bottom Left, Bottom Centre No
Right
OSD H position yes 0-100 50 No
OSD V Position yes 0-100 50 No
Option Factory reset Yes - - -
Language Yes Korean, French, English, Spanish, Japanese, English Yes
German, Italian and Chinese
Window mode No - - -
Display mode Yes Info display only - -

The Factory Menu can be displayed by simultaneously pressing all 4 menu buttons.

Sub-menu Enabled? Behaviour

Firmware Yes Displays the following firmware information:

Version BIOS MODE: 6681
Version: 001.1519051926N190ETN01.2
On Timer: XXXH XXM
Note: The information panel is removed when either the menu button is
pressed, or the OSD time out period elapses.
ADC Yes Calibrates the ADC based on an input signal consisting of 16 grey bars at
Calibrate XGS 75Hz.
ADC Yes Allows the ADC register settings to be adjusted. Any changes made here are
Register not
Setting persistent and will be lost following a power cycle.

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Sub-menu Enabled? Behaviour

Test Yes Performs a burn-in-mode where the screen is continuously cycled through
Pattern each of the following colours in turn until the Menu button is pressed; Red,
Cycle Green, Blue, Cyan, Magenta, Yellow, White, Black .
Gamma Yes Allows the gamma value to be adjusted. This value is persisted to non-
volatile storage.
All Mode Yes Restores all settings to default values.
Reset

FRU REMOVAL AND REPLACEMENT

None.

CONNECTOR ASSIGNMENTS/PINOUTS
DC
Pin Description

1 +24v
2 GND

Signal Input
The input accommodates digital signals through a single DVI-I connector.

Pin Description Pin Description Pin Description

1 TMDS Data 2- 9 TMDS Data 1- 17 TMDS Data 0-

2 TMDS Data 2+ 10 TMDS Data 1+ 18 TMDS Data 0+
3 TMDS Data 2/4 11 TMDS Data 1/3 Shield 19 TMDS Data 0/5 Shield
Shield
4 TMDS Data 4- 12 TMDS Data 3- 20 TMDS Data 5-
5 TMDS Data 4+ 13 TMDS Data 3+ 21 TMDS Data 5+
6 DDC Clock 14 +5v Power 22 TMDS Data Clock
Shield
7 DDC data 15 Ground (return for +5V, HSync and 23 TMDS Data Clock+
VSync)
8 Analog Vertical Sync 16 Hot Plug Detect 24 TMDS Data Clock-

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Pin Description Pin Description Pin Description

C1 Analog Red C2 Analog Green C3 Analog Blue

C4 Analog Horizontal C5 Analog Ground
Sync (analog R, G, & B return)

Ambient Light
Pin Description

1 +3.3V
2 GND
3 AMB_SCL
4 AMB_SCA

CABLING
Ambient Light Sensor

Note: On some newer versions of ATM’s this cable is bundled with the ATM fascia harness assembly.

TEST/ADJUSTMENT TOOLS
None.

PREVENTIVE MAINTENANCE
None.

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COMPACT OPERATOR PANEL

INTRODUCTION
This chapter describes the 7–inch Compact Operator Panel (COP) and provides configuration and
maintenance information. The display unit has high-resolution, colour Liquid Crystal Display (LCD) with
an integral resistive touchscreen for use within various NCR terminals.

DESCRIPTION
The compact operator panel is a high–resolution LCD with an integral resistive touchscreen. It displays
262,144 colours (6 bits/colour) and will automatically scale Wide–VGA (800 x 480) formats to fill the
entire viewable area. The panel is capable of displaying text, graphics and full motion video, supplied
through a DVI–I input.

The operator panel permits users to access the System Application. Typical tasks performed using the
panel are system configuration, error reporting, fault diagnosis and replenishment.

Display Illumination
A LED unit provides backlight illumination to the LCD panel.

Power
The COP is powered by +24 Vdc from the main unit.

Voltage Current

Minimum 10.8 Vdc 0.15 A

Maximum 26.4 Vdc 1A

The COP has no power switch or user–accessible reset switch, so assuming there is power to the panel,
the display should operate.

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TROUBLESHOOTING
The following error messages are reported by the module. Refer to the sections “FRU Removal and
Replacement” and “Adjustments” for detailed instructions on FRU actions. To de–code specific M_
Status and M_Data refer to Diagnostic Status Code Notebook (B006-6273).

Status Indicators
The following table explains the status of the panel indicated by the bi–colour Video LED visible on the
COP front housing.

Video Indicator Meaning

Green DVI video detected. LCD display is active.

Amber DVI video is not detected. LCD is inactive.
Flashing Green DVI video detected. Panel is in sleep mode.

Fault Finding
Symptom(s) Possible Cause(s) Action

No display image and video No Power. Verify the 24V available to the
LED not lit. COP
Cable connector not Verify if cable housing is fully
properly connected. seated into COP connector.
Faulty COP Replace COP assembly.
No display image but video Black screen present on Test with replacement COP
LED is green. DVI output. assembly.
Display backlight faulty. Replace COP assembly.
LCD Faulty. Replace COP assembly.
No display image but video No DVI video present to Check DVI cable and PC.
LED is amber. COP.
Non–uniform or dim display Defective LCD display. Replace COP assembly.
image
Display image distorted/ Cable connector not Reconnect DVI connector
noisy/flickering or misframed. properly connected. properly.
Faulty DVI cable or faulty Replace DVI cable or replace
LCD display. COP assembly.
Motherboard Faulty. Check motherboard DVI out.
Replace motherboard.

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Symptom(s) Possible Cause(s) Action

Partial or malfunctioning Faulty LCD display. Replace COP assembly.

columns or rows.
Video LED unlit but display Faulty video LED. Replace COP assembly.
image OK.
White Screen. Software fault. Check software. Test with a
replacement COP assembly.
DVI cable or display Replace COP assembly.
faulty
Motherboard faulty. Replace motherboard.
No touch response. USB cable not connected Connect or replace USB cable.
or faulty.
Software issue. Re–calibrate. Re–install
software.
Faulty touchscreen Replace COP assembly.
controller.
Faulty touchscreen. Replace COP assembly.
Faulty host PC. Inspect, repair, or replace PC.
Intermittent touch operation. USB cable not connected Connect or replace USB cable.
or faulty.
Faulty touchscreen Replace COP assembly.
controller.
Faulty USB port on PC. Repair or replace PC. Try
another USB port.
Can’t move cursor to edges of Calibration not set. Run touchscreen calibration.
screen.
Cursor movement doesn’t Calibration not set. Re–calibrate screen.
match direction of input. Faulty touchscreen or Replace COP assembly.
touchscreen controller.

DIAGNOSTICS
For general diagnostic information see the Diagnostics Overview chapter in the Diagnostics Overview
section. To de–code M_status and M_data or refer to Diagnostic Status Code Notebook (B006–6273).

STRAPPING
None.

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ADJUSTMENTS
Set–up Instructions
The set–up instructions are provided to permit field adjustment and optimize the display using the
system board fitted to the ATM.

CAUTION
It is important that no adjustments be made to any functions other than Image
Vertical Position, Image Horizontal Position, and Image Size–Horizontal. Alteration
of settings in other functions requires the use of a PC–based test tool at rework
centres.

There are no internal adjustments that can be made. All adjustments are made
through the rear control and the On–Screen Display (OSD) Menu.

WARNING
Do not open the display casing, there are hazardous voltages present.

Warm–up
The display needs 20 minutes of applied power under normal conditions to warm–up and achieve full
operating specifications, and before making any adjustments in the display. This time also applies in the
event of momentary power loss.

Calibrating the Panel

To calibrate the panel, do the following:

1. From the System Application Main Menu select the option Self–Service Configuration.
2. Select Set Device Configuration.
3. Select USBUOP to perform the calibration test.
4. A sequence of five touchscreen targets appear. These must be pressed as requested by the
calibration application.
5. A verification test is then run which requests the user to press four buttons in sequence.

The test can be initiated on the COP at the rear, or with the application transferred to the front
interface.

If initiated from the front interface, you will have 300 seconds to commence the calibration test (i.e.
move to the rear of the ATM and press a target).

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If intiated from the rear, then you will have 90 seconds to touch the first target before the calibration
application terminates.

Working with On–Screen Display Parameters

The display parameters are adjusted using the four buttons located at the rear of the display, as shown
below:

-
+

Select
Menu

Note: NCR recommends setting the display parameters and display scaling before securing the display in
place. Adjusting the four buttons while viewing the display can be difficult when the display is already in
a secured position.

To adjust the OSD parameters, follow these steps:

1. Press Menu to display the On–Screen Display (OSD) Main Menu.

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2. Press + or – to scroll through the main menu list.

3. Press Select to enter a function from the list. In the example below, Picture is selected.

4. Press + or – to choose an option form the list.

5. Press Select. In the example below, the brightness option is selected.

6. Press + or – to make the necessary adjustment. The new adjustment setting occurs
automatically.
7. To exit and go back to the options list, press Menu.
8. To adjust the remaining functions, repeat the procedures.

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Note: If no button is pressed for five minutes, the menu automatically disappears from the screen. The
time lapse needed for the OSD to disappear may also be adjusted from the OSD Main Menu (OSD
timeout option).

FRU REMOVAL AND REPLACEMENT

The display has no Field Replaceable Units and should be swapped with a working display unit in the
event of critical failures.

CABLING
There is no field replaceable internal cabling on the display. However, the COP comes with a removable
DC power harness cable adapter.

CONNECTOR ASSIGNMENT/PINOUTS
The COP has the following connectors:

USB Mini-B
Connector

DVI-I Connector

DC Power Harness
Cable Adapter

Power Connector

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USB Min–B Connector

The USB Mini–B connector has the following pinout:

Pin Name Description

1 Vbus +5V
2 D- Data- 5 4 3 2 1

3 D+ Data+
4 ID Not connected or ground
5 GND Signal Ground

Digital Visual Interface (DVI–I) Connector

The DVI–I Connector used in the COP has the following pinout:

1 2 3 4 5 6 7 8
C1 C2
9 10 11 12 13 14 15 16
C3 C4
17 18 19 20 21 22 23 24
C5

Pin Name/Symbol Description

1 CH 2– 1/2 of channel 2 differential pair

2 CH 2+ 1/2 of channel 2 differential pair
3 GND TMDS Data 2/R shield ground
4 TMDS Data 4- Digital green - (N/C)
5 TMDS Data 4+ Digital green + (N/C)
6 DDC_CLK DVI DDC Clock
7 DDC_Data DVI DDC Data
8 VS Vertical Sync
9 CH 1– 1/2 of channel 1 differential pair
10 CH 1+ 1/2 of channel 1 differential pair
11 GND TMDS Data 1/3 Shield ground
12 TMDS Data 3– Digital blue - (N/C)
13 TMDS Data 3+ Digital blue + (N/C)
14 + 5V Power for DDC EEPROM
15 GND Ground
16 LVHPDET Hot plug detect

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Pin Name/Symbol Description

17 CH 0– 1/2 of channel 0 differential pair

18 CH 0+ 1/2 of channel 0 differential pair
19 GND MDS Data 0/5 Shield
20 TMDS Data 5– Digital red - (N/C)
21 TMDS Data 5+ Digital red + (N/C)
22 GND TMDS Data clock Shield
23 Clock+ 1/2 of Clock differential pair
24 Clock– 1/2 of Clock differential pair
25 (C1) Red Analogue red
26 (C2) Green Analogue green
27 (C3) Blue Analogue blue
28 (C4) HS Analogue Horizontal Sync
29 (C5) GND Ground

Power Connector
The power connector used in the COP has the following pinout:

2 Ground

1 +24V DC

TEST/ADJUSTMENT/TOOLS
None.

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GRAPHICAL OPERATOR PANEL

INTRODUCTION
This chapter describes the graphical operator panel (GOP) and provides configuration and maintenance
information.

DESCRIPTION
The graphical operator panel is a high-resolution LCD with an integral resistive touchscreen. It displays
262,144 colours (6 bits/colour) and will automatically scale SVGA and XGA formats to fill the entire
viewable area. The panel is capable of displaying text, graphics and full motion video, supplied via a DVI-
D input. The operator panel allows users to access System Application and other applications such as
Self Service Assistant, which provides replenishment instructions via text and video leadthrough. Typical
tasks performed using the panel are system configuration, error reporting, fault diagnosis and
replenishment.

The two types of graphical operator panel variants are GOP and uGOP. Shown below are the images for
GOP and uGOP.

GOP uGOP

l The position of the LED indicator for GOP is on the right of the GOP and for uGOP, it is on the left.
l The position of the OSD buttons are different for both GOP and uGOP. In GOP it is present in the
rear of the panel and in uGOP it is present in the top of the panel.
l The connectors are changed for USB and DC. uGOP has a mini-USB connector compared to GOP
which has a type B USB connector. uGOP has a two pin DC connector.
l GOP uses USB cable (type A to type B) whereas uGOP uses USB cable (type A to type mini B).

TROUBLESHOOTING
The graphical operator panel has no power switch or user-accessible reset switch, so assuming there is
power to the panel and all other connections (USB/DVI) are made, the display should operate.

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Status Indicators
The following table explains the status of the panel indicated by the bi-colour Video LED visible on the
graphical operator panel front housing and the ‘Searching Digital’ icon displayed on the LCD

Video ‘Searching Meaning

Indicator Digital’

Green Displayed DVI video to the panel has ceased. The GOP will enter sleep mode
in approximately one minute if DVI is not restored.
Amber Displayed GOP has been powered up and no DVI signals are present. GOP
will enter sleep mode in approximately one minute if DVI is not
found
Green -- DVI video detected. LCD display should be active.
Amber -- DVI video is not detected. LCD may be inactive or displaying a
‘Searching Digital’ message.

Fault Finding
Symptom(s) Possible Cause Action

No display image and video LED not lit. No power. Verify 24V available to
the GOP.
Cable connector not Verify cable housing fully
seated correctly. seated into connector on
GOP.
Internal fuse blown. Replace graphics card.
No display image but video LED is green. Inverter cable or Replace GOP assembly.
backlight inverter
cable faulty.
Display backlight Inspect cabling and LCD
faulty. display. Replace faulty
item.
No display image but video LED is No DVI video present Check DVI cable and PC.
amber. Cycling GOP power displays to GOP.
‘Searching Digital’.
No display image but video LED is Image processor Replace graphics card.
amber. Cycling GOP power restores crashed.
image.

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Symptom(s) Possible Cause Action

Non-uniform or dim display image Defective LCD Replace GOP assembly.

display.
Display image distorted or mis-framed. PC display properties Reset PC colour pallet
settings and resolution.
Faulty LCD display. Replace GOP assembly.
Faulty video Replace graphics card.
processor board.
Partial or malfunctioning columns or Faulty LCD display. Replace GOP assembly.
rows.
Display image is ‘noisy’ but ‘Searching Cable connector not Reseat or replace DVI
Digital’ image is clean. seated correctly. video cable.
PC video card Repair or replace PC.
damaged.
Display image and ‘Searching Digital’ LCD cable or display Replace GOP assembly.
image are ‘noisy’. faulty.
Video processor Replace graphics card.
board faulty.
Display shows ‘Out of Range’ error PC video resolution Reset video resolution to
message. set too high. XGA or lower.
Video LED dark but display image OK. Faulty video LED. Replace graphics card.
White screen. LCD cable or display Replace GOP assembly.
faulty.
Video processor Replace graphics card.
board faulty.
No response. Faulty host PC. Inspect, repair or replace
PC.
USB cable not Connect or replace USB
connected or faulty. cable.
Faulty touchscreen Replace graphics card.
controller.
Faulty touchscreen. Replace GOP assembly.

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Symptom(s) Possible Cause Action

Intermittent operation. USB cable not Connect or replace USB

connected or faulty. cable.
Faulty touchscreen Replace graphics card.
controller.
Faulty USB port on Repair or replace PC.
PC.
Can’t move cursor to edges of screen. Calibration not set. Run touchscreen
calibration.
Cursor movement doesn’t match Faulty touchscreen Replace GOP assembly.
direction of input. or touchscreen cable.
Faulty touchscreen Replace graphics card.
controller.

DIAGNOSTICS
None.

STRAPPING
None.

ADJUSTMENTS
Calibrating the Panel
1. From the System Application Main Menu select the option Self-Service Configuration.
2. Select Set Device Configuration.
3. Select USBGOP to perform the calibration test.
4. A touchscreen target will appear four times. Press the target each time, then repeat the test
when prompted to confirm the calibration.

The test can be carried out on the graphical operator interface or with the application transferred to the
front interface. You will have 90 seconds to perform the test on the rear panel and 300 seconds to
perform the test on the front of the ATM.

On-Screen Display Parameters

The display parameters can be adjusted using 4 push buttons or 3 push buttons (on the newer style
panel).

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In GOP the buttons are recessed on the rear of the panel and only accessible using a small diameter
screwdriver or similar implement. In uGOP the buttons are present on the top of the panel and protrude
avoiding the need of a screw driver to access. The buttons are, from left to right when viewed from the
rear of the panel: Down, Up, Select and Menu (4 button panel), or Down, Up, Select/Menu (3 button
panel).

Press the Menu button to display the OSD (on-screen display) menu. Use the Up (+) and Down (-)
buttons to navigate within the menu, and the Select (4 button panel) or Select/Menu (3 button panel)
button to choose from the options. The + and - buttons also modify selected values, such as the
brightness. Press the Menu button again to exit from menus.

MODULE REMOVAL AND REPLACEMENT

The procedures in this section describe the removal and replacement of Field Replaceable Units of the
Graphical Operator Panels (GOP and uGOP). uGOP includes the Universal DC & USB connectors. This will
require new cables to be fitted as part of the field replacement. The cable set (DC and USB) will be
included in the service kit.

The replacement procedures for GOP and uGOP are:

l Removal and replacement of the graphics card.

l Removal and replacement of the GOP assembly.

Graphics Card
The graphics card is a slot-in card, located in the PC core as indicated by the DVI-D cable in the following
illustration.

GOP Assembly
GOP
1. Disconnect the power, DVI and USB cables from the top rear of the panel (accessible via the gap
in the rear of the panel mounting bracket).
2. Identify the mounting screws and remove as appropriate.

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uGOP
1. Disconnect the power, DVI and USB cables from the top rear of the panel (accessible via the gap
in the rear of the panel mounting bracket).
2. Identify the mounting screws and remove as appropriate.
3. The existing DC and USB cables will have to be replaced.
4. Remove the cables from the product taking careful note of routing and any tie points.
5. Replace with the new cable set and ensure the same connection points are made.

CABLING
None.

CONNECTOR ASSIGNMENT/PINOUTS
Connections
GOP
The GOP is powered via the ATM power supply and is also connected to the PC core by a USB cable
(type B to type A port), and by a DVI-D cable for video input.

Shown below are the cable connections point of the GOP on the top rear of the panel (viewed from
above), and the DVI-D cable at the PC Core.

DVI-D

Power USB

uGOP
The uGOP is powered via ATM power supply and uses the same DVI-D cable for video as GOP but uses
the Universal USB cable (type A to type mini B) and DC (2 pin).

Shown below are the cable connections point of the uGOP on the top rear of the panel (viewed from
above), and the DVI-D cable at the PC Core.

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DVI-D

mini USB Power

TEST/ADJUSTMENT TOOLS
None.

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THERMAL MANAGEMENT MODULE

INTRODUCTION
This chapter describes the display Thermal Management Module (TMM) and its associated temperature
sensors.

DESCRIPTION
The Thermal Management Module (TMM) is used along with Displays to allow forced air cooling and
heating of the LCD panel when under thermal load. The TMM firmware functionality is intended to
maintain display panel temperature within the range of 10°C to 50°C.

When the panel is heated by the sun, air is pulled through the filter situated at the rear of the cabinet
by the Pulse Width Modulation (PWM) radial fans mounted internally. The PWM control allows the
speed of the fans to set to half or full speed. (PWM fans may not be present on early unit installation).
The flow of air is directed over the top of the display and then down the face of the LCD panel across
the full width of the viewing area, eventually exhausting from the bottom of the Display. When the
panel is cooled by low temperature, the heater ensures the panel is kept within correct operating
conditions.

Temperature values acquired from the internal heater, air gap and external ambient temperature
sensors are used to trigger the heater ON/OFF for maintaining the display within the desired
temperature limits. If internal heater temperature sensor fails, the air gap and ambient temperature
sensors are used to control the heater and vice versa. If all the temperature sensors fail, the heater
should never switch ON.

The three temperature sensors are unique and non-interchangeable with each other. To error proof
this, the sensor each have a unique cable connector. Each sensor is automatically detected by the TMM
control board.

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The following illustration depicts the relative position of the TMM and the associated sensors.

l Heater Temperature sensor - located inside the TMM.

l Ambient Temperature sensor (external) - located inside the fascia on the side of the sleeve above
the speaker. Position may vary on some product configurations.
l Air Gap Temperature Sensor - located at the bottom of the display between the display and the
touchscreen.

Heater Temperature Sensor Ambient Temperature Sensor

Air Gap Temperature Sensor

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DIAGNOSTICS
Control Board
The Thermal Management control board contains 2 diagnostic LEDs (one red & one green) to indicate
the state of the control board as follows.

State RED GREEN LED Description

LED

1 Flash Off Boot loader is active

2 Flash Flash An error has occurred either during post or during firmware
operation. eg. sensor failure
3 Off Flash Application firmware is executing normally
4 Off Off System is “off”, or either
A - Application firmware has not loaded.
B - Firmware fault - ‘locked up’
5 Off On Firmware fault - ‘locked up’
6 On On Firmware fault - ‘locked up’
7 On Off Firmware fault - ‘locked up’
8 Flash On Firmware fault
9 On Flash Firmware fault

Note: States 5 to 9 are not intended to occur but are theoretically possible in the case of a firmware
issue.

ERROR MESSAGES
None.

STRAPPING
None.

ADJUSTMENTS
None.

FRU REMOVAL AND REPLACEMENT

Fuse (TE5 6.3A, 125V)

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Removal
1. Remove and retain the four M4 screws securing the cover and the control board to the TMM
mounting. Remove and retain the cover.

2. Extract the fuse from the fuse mount on the control board.

Replacement
Fitting the new fuse is the reverse of this process.

CABLING
Ambient Temperature sensor

1 I2C +5V (red) 1

(black) Ambient
2 I2C GND 2
TMM J11 Temperature
3 I2C SCL (white) 3
Sensor
4 I2C SDA (green) 4

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Air Gap Temperature sensor

1 I2C +5V (red) 1

(black) Air Gap
2 I2C GND 2
TMM J10 Temperature
3 I2C SCL (white) 3
Sensor
4 I2C SDA (green) 4

Heater Temperature sensor

TMM
Control Heater
Board Sensor

P1 P2

1 +5V 1
2 GND 2
3 EXI_OSCL 3
4 EXI_OSDA 4

CONNECTOR ASSIGNMENTS/PINOUTS
R G J2 J4 F1

J12
J10
J11
J5 J9

J1 J3 J8

Connector Description

J1 In-Circuit Debug (connects with Silicon Labs USB Debug Adapter)

J2 Fan
J3 Heater Element
J4 Fan
J5 Heater Temperature Sensor
J8 Heater Element

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Connector Description

J9 Mini B USB
J10 Air Gap Temperature Sensor
J11 Ambient Temperature Sensor
J12 24V DC
F1 Fuse (TE5 6.3A, 125V)
G Green Diagnostic LED
R Red Diagnostic LED

TEST/ADJUSTMENT TOOLS
None.

PREVENTIVE MAINTENANCE
Inspect for and clear any dust or debris that may have been drawn up and accumulated in the fan filter.

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10. CAMERAS

USB Cash Exit Slot Camera 477

DView Camera 483

Video Streaming Camera 490

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USB CASH EXIT SLOT CAMERA

INTRODUCTION
This chapter describes the cash exit slot USB camera.

Depending on the product class of the ATM, two PCB profiles of the camera are currently
available.

DESCRIPTION
The USB Camera System categorizes the camera based on the mechanical position and
purpose. This single pin hole camera is categorized as Exit Slot. (Looking at the physical
interface between the cash dispenser and the card holder’s hand).

l Compatibility: USB 2.0 and UVC version 1 or later. (mini‐B)

l Power requirement (Typical): 5V DC. ±0.25V @ 350mA (USB self powered)
l Supported Resolution: VGA - 640 x 480
l Focal Length: 15cm (5.9in)
l Focal range: from 10cm (3.9in) to 27cm (10.6in), from 12cm (4.7in) to 25cm (9.8in) on
older models
l Operating Temperature: 5 to 50 °C (41 to 122 °F)
l Operating Humidity: 10 to 90 (%RH)
l Storage Temperature: ‐10 to 50 °C (14 to 122 °F)
l Storage Humidity: 10 to 90 (%RH).

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TROUBLESHOOTING
Module State Action Possible Isolation Resolution
Description Description Root Cause Procedure Procedure

Camera Not Repair USB cable Check USB Reconnect USB

Working Communication disconnected connection cable
Failure Replace the USB
cable
Replace the
camera

CONNECTOR ASSIGNMENTS/PINOUTS
Single Mini-B USB Connector

Pin Description

1 Vcc (5V)
2 D-
3 D+
4 ID (not used)
5 GND

DIAGNOSTICS
Level 0 Diagnostics
None.

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Level 1 Diagnostics
Applet Test Description
ID

0 MENU This displays a menu of the all the other Applets to allow an operator
to select one.
1 IDENTIFICATION The test will display the following information:
l Module ID

l VID

l PID

l Camera Serial Number

l Camera Category [Personal; Room; Exit slot]

l Camera Class [Pinhole, Portrait, Streaming]

l Image Format [PAL, NTSC]

If module is not associated with any camera, “Not configured” error

will be displayed.
2 VIEW CAMERA This applet provides cameras view.
On selection of this applet, It will display the menu with modules
index. The sub-menu will be of the format:
l CAM01

l CAM02

l CAM03

l CAM04

l ALL CAMERA

On Selection, an Image will be displayed. If image capturing has failed

from specific cameras then, an error message will be displayed and
test will continue. Press Esc exit from view.

Note: Looping is allowed on all tests.

STRAPPING
None.

ADJUSTMENTS
None.

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CONFIGURATION
Applet Test Description
ID

0 MENU This displays a menu of the all the other Applets to allow an operator
to select one.
1 IDENTIFICATION The test will display the following information:
l Module ID

l VID

l PID

l Camera Serial Number

l Camera Category [Personal; Room; Exitslot]

l Camera Class [Pinhole, Portrait, Streaming]

l Image Format [PAL, NTSC]

If module is not associated with any camera, “Not configured” error

will be displayed.

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Applet Test Description

ID

2 CAMERA This property allows the operator to configure and de-configure the
ALLOCATION cameras.
On selection of this applet , It provides a view by which operator can
determine the camera position.
If camera configured, associated module name will be displayed at the
bottom centre of the image.
If camera not configured, “Not configured” text will be displayed at the
bottom centre of the image.
Configuration: It is operator responsibility to configure the camera
category and assigning to one module.
De-configuration: This will be allowed if operator selects the
configured camera. De-configuration releases the camera and module.
Selection: On selection of this applet, view will be displayed. View
contains images from four cameras on one screen. If camera not
found, that part will be displayed as blank. On top of each image,
number (1/2/3/4) will be displayed to select camera for configuration.
Press 0 to exit from the view.
3 CAMERA DEVICE This property allows the operator do the camera setting of configured
SETTING cameras.
If selected camera is Pinhole camera, the menu as below will be with
pinhole camera setting.
Pinhole camera setting:
l Interlace

l YGain

l CGain

l Rotation

If selected camera is Portrait camera, the menu as below will be with

portrait camera setting.
Portrait camera setting:
l Interlace

l Shutter Speed

l White Balance

l BLC Size Horizontal

l BLC Size Vertical

l BLC Weight

l BLC Position Horizontal

l BLC Vertical

Image will be displayed following device setting to verify settings.

Streaming camera setting:
Current streaming cameras do not support any settings.

Note: Configuration Settings will be modified remotely.

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CABLING
None.

TEST/ADJUSTMENT TOOLS
None.

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DVIEW CAMERA

INTRODUCTION

This chapter provides service information on the DView camera.

The DView camera provides security and surveillance functionality. The DView camera captures images
with 690 HTVL–E resolution through Wide Dynamic Range (WDR) capability in NTSC or PAL standards.
The camera captures images regardless of lighting condition or application, and automatically eliminates
image–compromising visual noise.

The Dual Power Board enables the camera to safely operate at 24 Vac or 12 Vdc input voltage.

CAUTION
Make sure that ESD precautions are observed.

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DESCRIPTION
Dimensions
Camera
The illustrations below display the physical dimensions and measurements of the DView camera.

49 mm
(1.93 in.)
42.2 mm
46 mm (1.66 in.)
(1.81 in.) 4.8 mm
(0.18 in.)

22 mm
(0.87 in.)

44 mm
(1.73 in.)

Dual Power Board

The illustrations below display the physical dimensions and measurements of the Dual Power Board.

68 mm
2.67 in.

60 mm
2.36 in.

22 mm
0.87 in.

44 mm
1.73 in.

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Camera Specifications
The table below lists the functional and video specifications of the DView camera.

Functional Specifications Image Sensor 1/3 in. WDR Image Sensor

Effective Picture Element 758(H)x540(V) approximately 409K pixels
Scanning Frequency NTSC 2:1 Interlace/ H: 1575 Hz, V: 59.94 Hz
PAL 2:1 Interlace/ H: 1562 Hz, V: 50 Hz
Video Output BNC 75 Ohm unbalanced
Wide Dynamic Range 120 dB/17 bit (102 dB typical)
Wide Dynamic Range Area Fully Adjustable
Slow Shutter YES up to 32x
Electronic Shutter WDR Control (Auto)
Software Day/Night ON, OFF, AUTO
White Balance ATW, AWB, Manual
Auto White Balance Range 2000k ~ 11000k
Sync System Internal/Line Lock
AGC Boost Yes
AES 1/25-1/30, 720
Noise Reduction 3D Motion Adaptive
Privacy Zones Four (4)
Image Flip Yes
Video Specifications Resolution 690 HTVL Effective
Video Standards PAL, NTSC
Minimum Illumination 0.1 lux at F1.2
AGC Up to 50 dB
S/N Ratio Up to 53 dB
Digital PTZ Pan, Tilt, Zoom (1x-8x)

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Lens Properties
The table below lists the lens specifications of the DView camera.

Property Measurement

Focal Length 2.5 mm

F–No. F2.0
Iris Range Fixed Range
Angle of View
Diagonal 122.1°
Horizontal 96.6°
Vertical 71.9°

Lens Focus

CAUTION
The lens focus is pre–set in the factory. Do not adjust the focus factory settings.
The lens focus is set to capture images within an object distance of 300 mm and 1000 mm from the
lens.

White lines on the body and lens are aligned to determine that the focus is correctly set.

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Power Requirements
The following table lists the power requirements for the DView camera.

Parameter Value

Power Operating Range 24VAC ±20%

12VDC ±10%
Power Consumption 4.2 W max.

Temperature Requirements
The table below lists the temperature requirements of the DView camera.

Parameter Value

Operating Temperature -10°C to 50°C (14°F to 122°F)

Storage Temperature -30°C to 60°C (-22°F to 140°F)

ERROR MESSAGES
Error Possible root causes Isolation Resolution

Device USB cable disconnected from Check USB Reconnect

disconnected camera cable cable
USB cable disconnected from hub Check USB Reconnect
cable cable

DIAGNOSTICS
For general diagnostic information see the Diagnostics Overview chapter in the Diagnostics Overview
section.

STRAPPING
None.

ADJUSTMENT
None.

FRU REMOVAL AND REPLACEMENT

There are no field replaceable parts in the DView camera.

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CABLING
Harness – CCTV Colour Camera – Safe

I/O_CAMERA SAFE_CAMERA

I/O_POWER SAFE_POWER

Harness Camera Power Top Box

CAMERA SAFE_POWER

Harness Camera PWR 12V Fascia

I/O_POWER FASCIA_HUB_P3

Harness 24V EXT

FASCIA_HUB_P2 DC_IN

DC_I/O

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CONNECTOR ASSIGNMENT/PINOUT
Camera
The illustration below displays the connector assignments of the camera.

Camera Lead
Connector

Dual Power Board

The illustration below displays the connector assignments of the dual power board.

Video Output

24 VAC/12 VDC
Camera Lead Connector

TEST/ADJUSTMENT TOOLS
None.

PREVENTIVE MAINTENANCE
For the preventive maintenance schedule and details of the required tasks for the Dview Camera, refer
to the Preventive Maintenance section of this manual.

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VIDEO STREAMING CAMERA

INTRODUCTION
The USB video streaming camera provides a Wide Dynamic Range (WDR) performance and an output
resolution of 640x480 in either NTSC or PAL video format.

The USB Camera System feature supports and classifies the USB video streaming camera as a Streaming
Camera.

CAUTION
Make sure that ESD precautions are observed.

DESCRIPTION
Camera Specifications
The table below lists the general, functional, and video specifications of the camera.

General Specifications

Interface USB 2.0

Resolution 640x480
Aspect Ratio 4:3

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General Specifications

Full Stream Video Reduced frame rate: PAL - 12.5 fps NTSC - 15 fps
Lens fixed 2.9 mm
Functional Specifications
Wide Dynamic Range 120 db (max), 102db (typical)
Automatic White Balance (AWB) On (default)
AWB Range 2000K~11000K (K is colour temperature)
Software Day/Night Auto, off, on
Automatic Gain Control (AGC) On (default)
Video Specifications
AGC up to 50 dB
Sensitivity 0.1 Lux @colour/0.01 Lux @ black and white
Signal to Noise Ration >50dB

Lens

CAUTION
The camera lens focus is pre-set in the factory.
Do not adjust the focus factory settings.

The lens focus is set to capture images within a distance of 300 mm–1000 mm
(11.81 in.–39.37 in.) from the lens.

Power Requirements
Voltage Supply +5 Vdc through USB bus
Power Consumption < 1.45W

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TROUBLESHOOTING
Error Message M Possible root causes Isolation Resolution
Status

Module 1Camera 3 USB cable Check USB cable Reconnect USB

Not Working disconnected connection cable
USB cable faulty Replace USB
cable
Module 1 Not 2 Camera not Check camera Configure Camera
Configured configured module
configuration
Module 2 Camera 3 USB cable Check USB cable Reconnect USB
Not Working disconnected connection cable
USB cable faulty Replace USB
cable
Module 2 Not 2 Camera not Check camera Configure Camera
Configured configured module
configuration
Module 3 Camera 3 USB cable Check USB cable Reconnect USB
Not Working disconnected connection cable
USB cable faulty Replace USB
cable
Module 3 Not 2 Camera not Check camera Configure Camera
Configured configured module
configuration
Module 4 Camera 3 USB cable Check USB cable Reconnect USB
Not Working disconnected connection cable
USB cable faulty Replace USB
cable
Module 4 Not 2 Camera not Check camera Configure Camera
Configured configured module
configuration

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DIAGNOSTICS
For general diagnostic information see the Diagnostics Overview chapter in the Diagnostics Overview
section. To de-code M_status and M_data use the Status Code Translator Tool (available from
http://www.infoprod.ncr.com) or refer to Diagnostic Status Code Notebook (B006-6273).

Level 0 Diagnostics
There are no level 0 diagnostics for the USB Video Camera.

Device Diagnostics
Looping is allowed on all the camera device diagnostic tests listed in the table below.

Applet Test Description

ID

0 MENU Displays a menu of all the other tests.

1 IDENTIFICATION Displays the following information:
l Module ID

l Vendor ID

l Product ID

l Camera Serial Number

l Camera Category

l Camera Class (either Pinhole, Portrait, Streaming)

l Image Format (either PAL or NTSC)

2 VIEW CAMERA Displays camera views. The test provides the following sub-
menu to select which camera view to display:
l CAM01

l CAM02

l CAM03

l CAM04

l ALL CAMERA

If image capture fails from a specific camera, an error message

displays instead of the camera view.

Press Esc to exit from the selected camera view.

Device Self Test

Applet Test Description

0 MENU Displays a menu of all the other tests.

1 DEVICE SELF TEST Displays the views from all cameras.

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Tallies
Tally ID Tally Mnemonic Tally Description

0 DEV_REM Total count of USB cable disconnections

1 DEV_ARR Total count of USB cable connections
2 ALL_PIC Total number of pictures taken by all cameras
3 EXIT_PIC Total number of pictures taken by Exit Slot Cameras
4 PERS_PIC Total number of pictures taken by Person Cameras
5 ROOM_PIC Total number of pictures taken by Room Cameras

Note: Streaming cameras do not affect the “number of picture” counters.

STRAPPING
None.

ADJUSTMENTS
Camera Configuration
Camera configuration is done through the USB Camera System option in the System Application Device
Configuration Menu.

Configuring the camera includes the following tasks using the CAMERA ALLOCATION test:

1. Assigning the camera a module ID in the USB Camera System. The system can support a
maximum of four cameras divided into four modules.

Module Name Module ID (MID)

CAM01 1
CAM02 2
CAM03 3
CAM04 4

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2. Categorizing each camera based on their mounting location and purpose. The system currently
supports up to four cameras of the same category.

Category Camera Mounting location and purpose

Category Name

Person Person0X looking at the cardholder’s face

where X is from
1 to 4
Exit Slot Exit Slot0X looking at the physical interface between the cash
where X is from dispenser and cardholder’s hand
1 to 4
Room Room0X looking at the external environment around the
where X is from terminal
1 to 4

The table below lists all the configuration tests that the USB camera system provides in SysApp.

Applet Test Description

ID

0 MENU Displays a menu of all the other tests.

1 IDENTIFICATION Displays the following information:
l Module ID

l Vendor ID

l Product ID

l Camera Serial Number

l Camera Category (either Personal, Room or Exit Slot)

l Camera Class (either Pinhole, Portrait, Streaming)

l Image Format (either PAL or NTSC)

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Applet Test Description

ID

2 CAMERA Displays camera views from the four cameras in one screen
ALLOCATION and allows the operator to configure or de-configure the
module ID and category of a camera.

Each camera view displays the module name at the bottom

center of the image and a number (either 1, 2, 3, or 4) at the
top.

If a module doesn’t have an associated camera, then a “Not

Configured” text is
displayed at the bottom center of a blank image and number
(either 1, 2, 3, or 4) at the top.

To configure a camera and assign it as a module in the USB

camera system, select the number displayed on the top of the
blank image with a “Not Configured” text.

To de-configure a camera and remove it from the USB camera

system, select the
number displayed on the top of the camera view that needs to
be de-configured.

FRU REMOVAL AND REPLACEMENT

There are no field replaceable parts in the device.

CABLING
None.

CONNECTOR ASSIGNMENT/PINOUTS
There is a USB Mini–B connector on the rear of the camera.

TEST/ADJUSTMENT TOOLS
None.

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PREVENTIVE MAINTENANCE
None.

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11. PRINTERS

USB 2ST Statement/Passbook Printer 499

USB Fanfold Statement Printer 500

USB Journal Printer 533

USB Receipt Printer 547

USB Statement Printer 578

Stirling Receipt Printer 594

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USB 2ST STATEMENT/PASSBOOK PRINTER

INTRODUCTION
This chapter describes a USB 2ST Statement/Passbook printer which can print statements or receipts on
either one or two sides of the paper as well as accept passbooks for updating.

The printer is fitted with a thermal print engine containing two print heads for two sided statement
printing as well as a dot matrix print engine for passbook printing.

1
4

Callout Description

1 Transport mechanism
2 Passbook printer mechanism
3 Statement printer mechanism
4 Paper hopper
5 Base

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USB FANFOLD STATEMENT PRINTER

INTRODUCTION

The printer has the following features:

l Line Thermal Print head

l Quiet operation
l High speed
l High quality text and graphics printing
l Rotary paper cutter
l Paper 148 mm to 216 mm (5.8 in. to 8.5 in.) wide
l Capture area.

The printer options are:

l Single sheet printing

l Bunch printing - up to ten statements can be bunched before presentation.

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DESCRIPTION
The printer comprises a transport assembly, print engine and a hopper assembly. Covers are used to
protect the control board at the hopper assembly and the gears on the side of the transport assembly.

Sub board
Print engine

Front transport

Main control board

Hopper assembly

Dimensions
Width 309 mm (12.2in) approx.
Height 213 mm (8.6 in.) approx.
Length 730 mm (28.75 in.) approx.
Weight 12.5 kg (27.6 lb.) max. (Bunch)
11.5 kg (25.4 lb.) max. (Single sheet)

Transport Mechanism
The delivery transport in the printer forms part of the print engine. It has a presenting and a capture
transport, driven by the same bi-directional motor.

Print Head Assembly Area

Paper Knife Area

Front Transport Area

Capture Transport

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The modes of operation for the single sheet and the bunching options are different. These are described
in the following sections.

Print Engine
The print engine has the main circuit board as a controller and the print head, feed motor and cutter
motor as driving units. It is also equipped with five sensors for detecting the open or closed state of the
pinch frame unit, the presence or absence of paper, and so on. The locations of these components are
shown in the following diagrams.

See sections ‘Cabling’ and ‘Strapping and Switch Settings’ for more details of the connectors and
switches on the boards.

Location of Motors and Thermal Print Head

Thermal Print Head

Feed Motor

Sub Card

Cutter Motor

Location of Main Components for Bunching Operation

Pinch open sensor
Pinch closed sensor

Long media adjustment

mechanism
Pinch motor

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Life Expectancy
l Print Head: The print head does not need to be replaced during the life of the printer.
l Paper Knife: The paper knife has a life expectancy of 1,000,000 cuts.

Environmental Requirements
Temperature Humidity
Operating 10°C to 50°C 20% to 80% relative humidity
Extreme power-on 0°C to 55°C 5% to 95% relative humidity
Storage temperature -10°C to 50°C 10% to 90% relative humidity

Operating the printer in either of the extreme temperature or humidity ranges may cause the quality of
the print to degrade and may cause the firmware to disable printing. However, the printer will not be
damaged.

Single Sheet Operation

Paper is taken into the print engine. After printing it is cut into a sheet, then fed to the presenting
transport. If the user does not take the statement, the direction of the drive of the presenting transport
may be reversed under application software control, and the statement is delivered to the capture area.
The capture transport ensures one-way delivery of the statement to the capture area.

Print Engine

Presenting Transport Hopper

Paper

Capture Transport
Capture Area

Bunching Option Operation

Paper is taken into the print engine. After printing it is cut into sheets, and fed to the delivery transport,
one sheet at a time.

Print Engine

Presenting Transport Hopper

Paper

Stack Area

Capture Transport
Capture Area

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The delivery transport takes the cut off sheets (statements) from the print engine down to the
presenting transport.

In this mode of operation, the lower sets of belts that make up the presenting transport are held apart
from the upper set so that the sheet falls onto a stack area.

Once the stack is formed, the lower belts are raised by the action of a cam mechanism and the stack is
delivered to the user.

The bunch variant of the transport can be adjusted for different sized statements (101.6 mm (4.0 in.) or
105.8 mm (4.166 in.)) by sliding the long media adjustment mechanism backwards or forwards.

If the user does not take the stack of statements, the direction of the drive of the transport is reversed
under application software control, and the stack is delivered to the capture area.

Power Requirements
The printer takes power from the ATM as follows:

Voltage Current
+24V dc ±10% 10 Amps max.

Sensors
Head close sensor Paper set sensor
(ES2) (ES6)
Stack entry sensor
(S6) Centre
black mark sensor
(ES4)

Side W
black mark sensor
(ES5)

Cutter sensor
(ES1)
Paper exit sensor
(S1) Stage sensor
(S2)

Pinch open &

closed sensors Stack entry Capture area Paper low
Stage sensor (S3 & S4) sensor (S6) sensor (S8) sensor (S11)
(S2) (Bunch option)

Paper exit sensor

(S1)

Bottom View

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ES5
ES2 ES6
ES4

S1 S2
S6
ES1
S3 S4
S11
S8

Sensor identifier Sensor name Sensor identifier Sensor name

S1 Exit sensor S11 Paper low sensor

S2 Stage sensor ES1 Cutter sensor (print engine)
S3 Pinch open sensor ES2 Head close sensor
(bunch option only) (print engine)
S4 Pinch closed sensor ES4 Centre black mark sensor
(bunch option only) (print engine)
S6 Stack entry sensor ES5 Side-W black mark sensor
(print engine)
S8 Capture area sensor ES6 Paper set sensor (print engine)

Paper Specification
The paper used in your printer must conform to the following specifications. Also refer to Consumable
Items for Self Service (B006-4992).

Paper width 148 mm (5.8 in.) to 216 mm (8.5 in.)

Paper length Non-bunch: 101.6 mm (4.0 in.) to 297 mm (11.7 in.)
Bunch: 101.6 mm (4.0 in.) or 105.8 mm (4.166 in.)
Paper weight 70 - 120 g/m2
Smoothness 350 +/- 150 sec.

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Printable Area

Letter (8.5 in.) A4 (8.27 in.) 6.12 in. 5.83 in.

A, 6.35 ±2.5 mm (0.25 3.4 ±2.5 mm (0.13 6.2 ±2.5 mm (0.24 3.4 ±2.5 mm (0.13
C ±0.1 in.) ±0.1 in.) ±0.1 in.) ±0.1 in.)
B 203.2 mm (8.0 in.) 203.2 mm (8.0 in.) 143.2 mm (5.64 in.) 141.2 mm (5.56 in.)
D, 2.0 - 5.0 mm (0.08 - 0.20 in.)
F
E 101.6 mm (4.0 in.) - 297.0 mm (11.7 in.)
G 216 mm (8.5 in.) 210 mm (8.27 in.) 155 mm (6.12 in.) 148 mm (5.83 in.)

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Black Mark Position

Side W Black Mark

Fanfold

10 mm +/- 0.5

4 mm +/- 0.5

8 mm
+/- 0.5

10 mm 14 mm
+/- 0.5 +/- 0.5

Binding holes

No print area for

black mark sensing

Paper feed direction

Centre Black Mark

Fanfold

23.5 mm +/- 0.3

5 mm +/- 0.1

20 mm

25.4 mm

No print area for

Paper feed direction black mark sensing

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TROUBLESHOOTING
Print Engine

CAUTION
Be careful not to drop components such as screws, into the Print Engine.
Ensure that cables do not obstruct any moving parts.
Always use an earthed wrist band when accessing PCBs.
Ensure that power has been turned off.

Initial Checking
Before starting troubleshooting, check the following:

l Cables are properly connected on the control board and sub board
l Ambient temperature and humidity are suitable
l Paper conforms to specification and is dry
l Components inside the printer are clean
l Sensors are not blocked or dirty (remove dust with compressed air).

Troubleshooting and Repair Procedure

No operation when power is turned on or head open error cannot be cleared.

No. Check Item(s) Result Corrective Action

1 Is the power cable from the sub card properly connected No Re-connect the
to the main control board? power cable.
2 Is the fuse on the main circuit board blown? Yes Replace the board.
3 Is the pinch frame unit securely closed and locked by the NO Close the pinch
left and right arms ? frame unit and
lock it securely
with the left and
right lock arms.
4 Is the cover open sensor cable properly connected to J19 NO Re-connect the
on the sub card ? cover open sensor
unit.
5 Check the continuity between the pins 1-2 of the cover NO Replace the sub
open sensor unit cable using a multimeter while the cover board.
open sensor unit is connected to J19 on the sub board. Is
there continuity when the cover open sensor unit is
closed?

Possibly defective parts:

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l Sub board
l Print engine.

Paper Feed Problems

No. Check Item(s) Result Corrective Action
1 Does the feed motor rotate? No Go to no. 4
2 Is there any foreign matter on the gears Yes Clean or replace the print
feeding the paper? Or are the gears damaged? engine.
3 Is there any foreign matter on the rubber part Yes Clean the feed roller unit.
of the feed roller unit?
4 Is the feed motor cable properly connected to No Re-connect the feed motor.
J3 on the sub board?
5 Are the fuses on the sub board blown? Yes Replace the sub board
6 Is the paper low sensor cable properly No Re-connect the paper low
connected to J10 on the main board? sensor cable.
Yes
Replace the print engine.
7 Is the capture bin sensor cable properly No Re-connect the paper low /
connected to J3 on the main board? capture bin sensor cable.
Yes Replace the hopper
assembly

Possibly defective parts:

l Sub board
l Print engine
l Hopper assembly.

Frequent Paper Jams

No. Check Item(s) Result Corrective Action
1 Does a paper jam occur in the cutter assembly? Yes Go to no. 2.
No Go to no. 3.
2 Is the cutter assembly properly installed? Yes Replace the cutter
No assembly.
Re-install the cutter
assembly.
3 Is there any foreign matter in the paper path in the Yes Clean the paper
print engine? guides.
4 Is there any foreign matter on the rubber part of the Yes Clean the feed roller
feed roller unit? unit.

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5 Is the black mark sensors cable properly connected No Re-connect the paper
J4 on the sub board? Yes end sensor.
Replace the print
engine.
6 Is the side-w black mark sensor cable properly No Re-connect the black
connected to J7 on the sub board? dot sensor cable.
Yes
Replace the print
engine.
7 Is there any foreign matter in the paper path in the Yes Clean the divert gate.
transport assembly (divert gate)? No Replace the transport
assembly.
8 Is there any foreign matter in the paper path in the Yes Clean the loop guide.
transport assembly (loop guide)? No Replace the transport
assembly.

Possibly defective parts:

l Cutter assembly
l Sub board
l Print engine
l Transport assembly.

Printer Does Not Print or Print Quality is Poor

No. Check Item(s) Result Corrective Action
1 Is the signal cable from the Control Board properly No Re-connect the
connected to J27 on the sub board? signal cable.
2 Is the DIP switch set to on-line (all bits in the OFF No Set the DIP switch to
position). the correct setting
(OFF).
3 Is the black mark sensors cable properly connected to J4 No Re-connect the
on the sub board? black dot sensor
Yes cable.

Replace the print

engine.
4 Does the printer print any text or graphics? Yes Go to no. 6.
5 Is the contrast setting correct for the paper being used? Yes Corrected.
Refer to “Adjustments” section.

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No. Check Item(s) Result Corrective Action

6 Clean the print surface of the thermal print head unit Yes Corrected.
using a soft cloth moistened with alcohol. Is the problem
corrected?
7 Is the thermal print head cable properly connected to No Re-connect the
the thermal head unit and J6 on the sub board? thermal print head
cable.
8 Is the thermal print head cable damaged? Yes Replace the print
engine.

Possibly defective parts:

l Sub board
l Print engine.

Paper Is Not Cut / Cutter Home Position Is Not Detected

No. Check Item(s) Result Corrective
Action
1 Is the cutter home position detected? Yes Go to no. 2
Note: when the cutter is already in the home position, the
operation to detect the home position cannot be observed. No Go to no. 5.
Therefore, move the cutter out of the home position before you
check.
2 Replace the cutter assembly with a new part. Is the problem Yes The cutter
corrected? assembly
was
defective.
3 Is the signal level of the centre black mark correct? Yes Replace the
print
engine.
4 Are the black mark sensor cables properly connected to J4 No Re-connect
(centre black mark) and J7 (side-w black mark) on the sub board? the sensor
Yes unit cables.
Replace the
print
engine.
5 Does the cutter motor rotate? Yes Go to no. 6.
No Go to no. 8.

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No. Check Item(s) Result Corrective

Action
6 Is there any foreign matter on the cut paper gears? Or are the Yes Clean or
gears damaged? replace the
print
engine.
7 Is the cutter sensor cable properly connected to J12 on the sub No Re-connect
board. the cutter
Yes sensor
cable.
Replace the
print
engine.
8 Is the cutter motor cable properly connected to J5 on the sub No Re-connect
board? the cutter
sensor
cable.
9 Is the fuse on the control board blown? Yes Replace the
control
board.

Possibly defective parts:

l Cutter assembly
l Sub board
l Print engine.

DIAGNOSTICS
The red and green LEDs on the main control board indicate the following conditions:

Summary:

Green LED Red LED

ON = Online mode OFF = No error or warning
Fast blink = IPL mode ON = Paper jam
OFF = error Slow blink = error
Slow blink = Warning, but possible to print Fast blink = serious error

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Detailed:

LED1 (Green) LED2 (Red)

Fast blink OFF IPL mode
ON OFF On-line
OFF Fast blink Paper Empty
Slow blink OFF Paper Low
OFF ON Paper Jam Capture Jam
OFF ON Transport
OFF ON TOF Sensor
OFF ON Print Engine Paper Jam
OFF Fast blink Error H/W (ROM, EEPROM, TH Temp)
OFF Fast blink Cover Open
OFF Slow blink Black mark
OFF Fast blink CAM Motor Jam
OFF Fast blink Cutter Jam
OFF Fast blink Unable to load paper
Slow blink OFF Capture bin full or 24V anomaly
Slow blink Slow blink Sensor Adjustment complete
OFF OFF Power off

Level 1
The diagnostics tests menus offered for the printer will depend on the variant:

l Statement printer
l Statement printer with buncher

Looping is allowed on all tests with variable delay option. Halt on error can be enabled or disabled
(default is disabled).

Any test involving paper handling will attempt a reset of the printer if the printer was previously off line
because of a fault condition. This reset, if successful, will produce a blank form prior to the selected test
being performed.

Note: During a fault condition, a diagnostic test may take several minutes to complete. Do not interrupt
the test, allow the printer to return a response before fault finding (opening transport covers).

Sensor Test
The Sensor test reports, in M_DATA, status and sensor information. There should be no movement of
the printhead during this test.

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Print Quality Test

The Print Quality test is an NCR Logo graphic, followed by a printout of vertical boxes and a solid black
rectangle. This is followed by a “Check Solid Box For White Lines” statement as shown in the following
illustration.

Printer Alignment Test

This test prints a sheet of paper with several vertical lines across the paper width, then cuts. The lines
allow confirmation that the paper is not skewed.

Slew Test
The Slew Test prints “START” on the first line, slews 9 lines, and then prints “FINISH” and cuts.

Slew To Black Mark & Cut Test

This test prints “Slews To Black Mark And Cuts” and slews to the next black mark and cuts the paper.

Note: This test is only offered on printers configured for black mark paper.

Transport Forward Test

The test drives the transport forward for 5 seconds. Paper must be removed from the printer for this
test to run.

Paper Feed Motor Test

The test drives the paper feed motor and print head motor for 5 seconds. Paper must be removed from
the printer for this test to run.

Knife Cut Test

The cut test causes the knife to be activated. Paper must be removed from the printer for this test to
run.

Cut And Capture Test

The printer slews to the next black mark and cuts the paper, then captures the receipt or statement.

Note: This test is only offered on printers configured for black mark and with a capture bin.

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Fascia Alignment Test

The test prints a graphic to allow the Field Engineer to determine whether the fascia/statement printer
alignment should be adjusted.

Level 3
The Tallies returned for the statement printer are:

Tally Description
STATMNTS Statement Issued
CAPTURE Statement Captured
MARK ERR Black Mark Errors
KNIF JAM Knife Jams
EXIT JAM Exit Jams
TRAN JAM Transport Jams
CAPT JAM Capture Jams
HOURS ON Hours On
ERR RECO Error Recoveries
OVR HEAT Printer Over Heated
CAM JAM CAM Jams
ILGL SEQ Illegal Sequences
FLSH CYC Flash Cycles
HEAD OPN Head Opened
SUP VOLT Supply Voltage Anomaly
USB COM USB Communications Fault
PAP LEN Paper Length
KNIF CUT Knife Cuts

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Tally Description
BUNCHJAM Buncher Jams
BFLSHCYC Buncher Flash Cycles
BFCOVOPN Feeder Cover Open Errors
BPAPJAMS Buncher Paper Jams
BSTOPJAM Buncher Paper Stopper Jams
BSHUTERR Buncher Shutter Home Position Errors
BPOS1 HP Buncher Position 1 Home Position Errors
BCAPFLAP Buncher Capture Flapper Errors
BCOVOPEN Buncher Cover Opened
BPRNLNBK Print Lines Back

STRAPPING AND SWITCH SETTINGS

Control Board
Dip switch LED

USB

Power

The dip switch on the main control board can be used to perform off line diagnostics as follows:

bit 1 bit 2 bit 3 Mode Comment

0 0 0 Normal mode On line
0 0 1 Sensor adjustment mode Off line
0 1 0 IPL mode On line
0 1 1 Self test - document length mode Off line
1 0 0 Self test - black mark mode Off line

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CABLING
Interconnection Diagram
Print engine Sub board

Front transport

Main control board

Hopper assembly

J6 Feed switch

J10 Paper low

24V power input J11 SW1 Reset
USB J2 Main Card
DSW1 Dip switch
Cap bin 1 Front Transport
J3 Transport motor
Bunch sensor1, Bunch Exit
J7
J4 J23 sensor2 , Bunch motor
Jam 1 & jam 2

24V power to Signal line

sub card

Print Engine

J2 J27

Cutter sensor J12

Cutter motor J5
Sub Card
Feed motor J3

Cover open J19

J4 J8 J7 J6

Side-W PE Centre Thermal

black mark black mark head

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Front Transport Harness Wiring

J3

JAM1
LED

Jam 1 & 2
JAM1
TRNS

JAM2
13
LED
14
JAM2
15
TRNS
16

EXIT
Main Control Board

LED

Exit
EXIT
TRNS

CAPB1 LED Anode

17
Capture

18 CAPB1 LED Cathode

Bin

CAPB1 TRNS
19
GND
20
Transport

25
Motor

26
27
28

BUNCH ID
31 Transport
GND ID Jumper
32

CONNECTOR ASSIGNMENTS/PINOUTS
Main Control Board
J3 - Jam1, Jam2, Exit, Capture Bin,
Transport Motor, Transport ID

1 Jam1 LED Anode

2 Jam1 LED Cathode
3 Jam1 Sens
4 GND
5 Exit LED Anode
6 Exit LED Cathode
7 Exit sens
8 GND
9 GND

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J3 - Jam1, Jam2, Exit, Capture Bin,

Transport Motor, Transport ID

10 GND
11 GND
12 GND
13 Jam2 LED Anode
14 Jam2 LED Cathode
15 Jam2 Sens
16 GND
17 Cap B1 LED Anode
18 Cap B1 LED Cathode
19 GND
20 Cap B2 Sens
21 Cap B2 LED Anode
22 Cap B2 LED Cathode
23 GND
24 Cap B2 Sens
25 Transport Motor PHA
26 Transport Motor PH/A
27 Transport Motor PH/B
28 Transport Motor PHB
29 Transport ID1
30 Transport ID2
31 Transport ID3
32 GND

J23 - Signal line to sub board

1 3.3V
2 3.3V
3 5V
4 INT_FATAL
5 GND

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J23 - Signal line to sub board

6 GND
7 Centre BM
8 Side-W BM
9 CUTHP
10 PE
11 TOF
12 VM_on
13 CSI_DO
14 CSI_CLK_SUB
15 MT1_EN_SUB
16 MT1_DIR_SUB
17 CUTM_CLK
18 SENS_EN1_SUB
19 CSI_PO
20 MT0_EN_SUB
21 MT0_DIR_SUB
22 MODE1_FM
23 MODE0_FM
24 FM_CLK
25 HD1_ON
26 C_OPEN
27 VH_1
28 CUTHP_AMB_SENS
29 THRM1
30 IDLE_MODE_CTRL
31 RESET_SUB_N1
32 GND
33 GND
34 GND
35 GND

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J23 - Signal line to sub board

36 HD1_DI1_SUB
37 GND
38 HD1_DI2_SUB
39 GND
40 HD1_DI3_SUB
41 GND
42 HD1_DI4_SUB
43 GND
44 HD1_CLK_SUB
45 GND
46 HD1_LAT_SUB
47 HD1_STB1_SUB
48 HD1_STB2_SUB
49 HD1_STB3_SUB
50 HD1_STB4_SUB

J4 - 24V Power to Sub Board

1 24V
2 24V
3 GND
4 GND

J6 - Feed Switch
1 FEED F
2 GND
3 FEED R

J7 Bunch
1 Bunch LED 1 Anode
2 GND
3 Bunch Sensor 1
4 Bunch LED 2 Anode

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J7 Bunch
5 GND
6 Bunch Sensor 2
7 Bunch Motor +
8 Bunch Motor -

J10 Paper Low

1 Paper Low LED Anode
2 Paper Low LED Cathode
3 Paper Low sensor
4 GND

J11 24V Power

1 24V
2 GND

Sub Board
J2 - 24V Input from Main Board
1 24V
2 24V
3 GND
4 GND

J3 - Feed Motor
1 FM PHB
2 FM PHA
3 FM PH/B
4 FM PH/A

J4 - Top of Form (TOF)

and Centre Black Mark (BD1
1 TOF LED
2 GND
3 TOF SENS

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4 BD1 LED
5 GND
6 BD1 SENS

J5 - Cutter Motor
1 CUT M PHB
2 CUT M PHA
3 CUT M PH/B
4 CUT M PH/A
5 N/C

J6 - Thermal Head

1 24V
2 24V
3 24V
4 24V
5 24V
6 24V
7 24V
8 24V
9 STB3
10 24V
11 TM
12 STB4
13 GND
14 GND
15 GND
16 DI1
17 DI2
18 GND
19 5V
20 CLK

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J6 - Thermal Head

21 DI3
22 GND
23 GND
24 DI4
25 GND
26 GND
27 GND
28 LAT
29 STB2
30 STB1

J7 - Side-W Black Mark (BD2)

1 BD2 LED
2 GND
3 BD2 SENS
4 N/C
5 N/C

J8 - Print Engine (PE)

1 PE LED
2 GND
3 PE SENS

J12 - Cutter Sensor

1 CUTHP LED Anode
2 CUTHP LED Cathode
3 GND
4 CUTHP SENS

J19 - Cover Open

1 C_Open
2 GND

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J23 - Signal Line to Main Control Board

1 3.3V
2 3.3V
3 5V
4 INT_FATAL
5 GND
6 GND
7 BD1
8 BD2
9 CUTHP
10 PE
11 TOF
12 VM_on
13 CSI_DO
14 CSI_CLK_SUB
15 MT1_EN_SUB
16 MT1_DIR_SUB
17 CUTM_CLK
18 SENS_EN1_SUB
19 CSI_PO
20 MT0_EN_SUB
21 MT0_DIR_SUB
22 MODE1_FM
23 MODE0_FM
24 FM_CLK
25 HD1_ON
26 C_OPEN
27 VH_1
28 CUTHP_AMB_SENS
29 THRM1
30 IDLE_MODE_CTRL

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J23 - Signal Line to Main Control Board

31 RESET_SUB_N1
32 GND
33 GND
34 GND
35 GND
36 HD1_DI1_SUB
37 GND
38 HD1_DI2_SUB
39 GND
40 HD1_DI3_SUB
41 GND
42 HD1_DI4_SUB
43 GND
44 HD1_CLK_SUB
45 GND
46 HD1_LAT_SUB
47 HD1_STB1_SUB
48 HD1_STB2_SUB
49 HD1_STB3_SUB
50 HD1_STB4_SUB

TOOLS
The following test tools are required for the printer:

l A digital voltmeter with an accuracy of 0.001 V

l Calibration test media (NCR Part No. 009-0010057)
l A Phillips screwdriver.

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ADJUSTMENTS
Configuration in System Application
The Configuration menu in System Application (Sys App) displays the following options for the
statement printer:

Menu Description
Form Feed Sets the printer to cut at either:
l Black mark - no length setting is required

l Fixed length - 77 mm (3.0 in.) to 297 mm (11.5 in.) including top margin

l Variable length - 1 to 297.

Printer Sets the printer contrast in the range 0 (lightest) to 30 (darkest). Default
contrast value is 15.
Black mark Sets the cut position from the last black mark.
cut position Minimum value is 0 and maximum value 75. Default value is 28.
adjustment
Side 1 Left Sets the position of the left margin.
margin Minimum value is 0, maximum value 30. Default value is 0.
Adjustments are in steps of 0.125 mm (0.005 in) within the range of min. -
1.875 mm (-0.075in.) to max +1.875 mm (+0.075in).
Present Sets the position of the first line of print. Minimum value is 0, maximum
position value 30. Default value is 15.
adjustment
Paper width Sets paper width of paper being used:
l Paper width 155.6 mm (6.125 inch)

l Paper width A4 210 mm (8.27 inch)

l Paper width Letter 215.9 mm (8.5 inch)

l Paper width Head width A4 210 mm (8.27 inch) is used but the left

margin is not considered.

Black Mark Sets which black mark sensor position is used. The first three settings force
Position and the black mark cut position to a fixed position while the second three allow
Cut the user to define the position.
Adjustment l Centre - cut position = 23 mm (0.9 in.)

l Side - cut position = 10 mm (0.4 in.)

l Kinetics - cut position = 10 mm (0.4 in.)

l Centre_Custom - cut position < 30 mm (1.2 in)

l Side_Custom - cut position < 30 mm (1.2 in)

l Kinetics_Custom - cut position < 30 mm (1.2 in)

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Menu Description
Diagnostics Sets the number of statements that will be printed during the Diagnostics
Buncher Buncher Test. The range is from 2 to 10.
Quantity
Max Print Set the maximum print speed, measured in inches per second (ips). Max is
Speed 5 ips, duty cycle permitting. Limiting the printer to 3 or 4 ips will improve
print quality.
Side 1 Line 1 Sets position of the first line from the top of the page.
Position Level 1 menu - position in millimetres. Min is 2 mm, max is 152 mm, default
is 5 mm.
Level 2 menu - position in 10th of millimetres. Min is 0, max is 9, default is
0.
Auto Paper Sets automatic paper loading as Yes or No. Determines whether or not the
Feed paper loads automatically once it is detected.
Print Head Sets print head control to either standard (no head control) or special. The
Control special setting allows the customer to apply overburn to the print head
control, which can improve print readability for certain documents.
Exit Position Sets where the paper pinch (or ‘bite’) is located when paper is presented,
determining how much of the statement is presented through the exit slot.
l Rear - paper is held at trailing edge of the paper (default)

l Middle - paper is held in the middle of the sheet

l Front - paper is held at the leading edge of the paper.

Transport Adjustments
Vertical Position of Transport
The vertical alignment of transport to the ATM facia can be adjusted using the screw on each side of the
transport.

The default position of the screw maintains a gap of 5mm as shown, which gives a height from the base
of the printer to the lower edge of the transport exit of approximately 86.5 mm. The height can be
adjusted from approximately 71 mm to 121 mm.

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5 mm

Bunch Paper Length

The bunch variant of the printer can handle statements 101.6 mm (4.0 in.) or 105.8 mm (4.166 in.) long.
The printer is factory-set for the length required, but can be adjusted in the field by moving the metal
plate on the underside of the transports forwards or backwards.

FRU REMOVAL AND REPLACEMENT

The service strategy for the printer is entire-module swap, that is if a critical failure occurs the entire
printer should be replaced and returned for repair. However in some cases, sub-modules can be used to
avoid having to swap the entire printer. Therefore the following field replaceable units are described:

l Print engine (including sub control board and cutter)

l Transport
l Hopper

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l Main control board

l Sub board.

CAUTION
Turn off the ATM before plugging or unplugging the printer power to avoid
damaging the printer. Turn off the ATM before disassembling any part of the
printer. Electrostatic discharge may damage the PCB. Wear a grounded wrist
strap and use a static mat or other ESD protected work surface whenever you
work on the PCB.

Removing the Print Engine

1. Remove the screws securing the main control board cover.
2. Remove the PCB cover.
3. Disconnect the power cable (J4) and signal cable (J23) from the board.
4. Disconnect the earth strap on each side of the print engine.
5. Unscrew and remove the four screws holding the print engine to the hopper assembly.

6. Lift the print engine out of the printer assembly.

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Removing the Transport

1. Disconnect the earth straps at each side of the transport.
2. Disconnect the harnessing and cable ties.

3. Remove the circlip from the shaft on the right-hand side of the transport (when viewed from the
front of the printer).

4. Slide the shaft out of the transport to separate it from the rest of the printer.

Removing the Hopper

Remove the print engine and transport as described above, this leaves the hopper FRU.

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Removing the Main Control Board

1. Remove the screws securing the main control board cover.
2. Remove the PCB cover.
3. Disconnect all harnessing to the board.
4. Remove the three screws securing the board and remove the board from the printer hopper.

Removing the Sub Board

1. Unscrew and remove the four screws holding the print engine to the hopper assembly.

2. Lift the print engine out of the printer assembly, the sub board is on the underside.
3. Disconnect all harnessing to the board.
4. Remove the four screws securing the board and remove the board from the print engine.

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USB JOURNAL PRINTER

INTRODUCTION
This chapter describes the USB journal printer, which uses a line thermal head to perform high quality,
high speed, quiet printing of characters and graphics.

DESCRIPTION
The USB journal printer has the following features:

l Supports maximum paper roll diameter of 83mm (3.2 ins)

l Resolution 203 dpi
l Downloadable firmware
l Remote diagnostics.

Power Requirements
The printer requires power from the ATM power supply (+24V DC ± 10%) and power consumption is up
to 6.0 A.

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Environmental Requirements
Operating the printer at either extreme of its temperature or humidity ranges may degrade the print
quality and may cause the firmware to disable printing. However, the printer itself will not be damaged.

Condition Temperature Humidity Max Temp Change

Operating 5°C - 50°C (41°F - 122°F) 20 - 80% 10°C (50F)/hour

Idle 0°C - 55°C (32°F - 131°F) 10 - 95% 10°C (50F)/hour
Extreme power-on 0°C - 55°C (32°F - 131°F) 10 - 95% 15°C (59F)/hour
Storage -5°C - 55°C (23°F - 131°F) 10 - 90% 15°C (59F)/hour
Dew point 26°C (78.8°F) maximum

Paper Specification
Paper Roll
l Width: 80.0 mm (3.15 in.)
l Length: 83 m (272 ft.) max
l Diameter: 83 mm (3.26 in.) or less
l Paper core inner diameter: 12 mm (0.47 in.)

Printable Area
80 mm
(3.15 in.)
2.50 mm * 75.25 mm 2.25 mm
(0.10 in.) (2.96 in.) (0.09 in.)

6.9 mm (0.27 in.)

Minimum
22 mm (0.87 in.)
Typical

5 mm (0.20 in.)
Typical

* Left Margin Adjustable area ±1.875 mm (0.0738 in.)

Journal Paper Low

The paper low signal indicates when 5.8 m (19 ft.) ±40% remains on the supply roll.

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Sensor Locations
Winding Wheel Thermal Head

PE Sensor

Cover Open Sensor

Paper Roll Feed

Winding Jam Sensor
Motor

Winding
Motor

Paper Low Sensor

Sensor Description

Paper Low Detects paper low.

Cover Open Detects cover open, halts operation.
PE Detects presence of paper for controlling feed motor.
Winding Jam Detects winding wheel movement and controls winding.

TROUBLESHOOTING
Faults can be diagnosed using the LEDs on the control board, and by using the ATM error reporting
system.

LEDs Location and Meaning

Two pairs of LEDs are located one each side of the control board and are also visible through holes at
the bottom of the side frames. The LEDs can be used to diagnose the conditions shown in the following
table.

Green Red Meaning

On Off On-line
Fast blink Off IPL mode (firmware ready to download)
Off Fast blink Paper out
Slow blink Off Paper low
Off On Winding jam
Slow blink Off Paper not wound
Off Fast blink Cover open / Unable to load paper
Off Off Power off

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Module Error Messages

The following error messages are reported by the journal printer. Refer to the 'Module Removal and
Replacement' section for detailed instructions on replacing modules, and 'Diagnostics' for details of
running diagnostic tests

Error Message Corrective Action

Printer Check USB cable at the printer and at the hub. Check the power cable at
Disconnected the printer and at the power supply. Re-connect or replace if necessary.
The printer may need to be re-set. Run self test.
PCB Hardware Replace printer.
Error
Printer Under ATM power harnessing may be faulty - test power from module to
Voltage distribution board to ATM power supply. Replace harnessing if necessary.
ATM power supply may be faulty. Check and replace if necessary.
Print Head Replace printer.
Life Low/Out
Printer Over Check operating conditions against Environmental Requirements. If
Temperature necessary, replace printer if constantly over temperature.
Printer Open If open, close print mechanism.
If closed, printer open sensor or sensor cable may be faulty - run HW_
DIAG Sensor Test, if this reports printer open, replace printer.
Paper Not Re-load the paper if it was incorrectly loaded, or clear jam.
Loaded
Printer Not Re-load paper, ensuring is correctly fed into take-up spindle.
Winding Check winding motor cable is securely connected (J4).

Print Clear jam and re-load paper.

Mechanism Winding motor may be faulty - unload paper, run HW_DIAG Winding
Jam Motor test. Motor and gears should turn. If not, replace printer.
Paper feed motor may be faulty - unload paper, run HW_DIAG Paper
Feed Motor test. Motor and gears should turn. If not, replace printer.
Paper Re-load paper.
Low/Out Run HW_DIAG Sensor test. Cover and uncover the sensor. If necessary,
replace printer.

General Checks
The following general checks should determine the cause of the majority of errors with the journal
printer:

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l Check that the power cable is connected securely at both ends.

l Check that the interface cable from the PC core is connected securely at both ends.
l Check that the interface cable for the module reporting a problem is connected securely:

Problem Check Cable

Paper low not detected / Frequent paper empty messages Paper low sensor cable (J1)
Frequent “Unable to load paper” messages. Paper end sensor cable (J1)
Paper not feeding correctly / frequent jam messages Feed motor cable (J6)
Paper not winding correctly Winding motor cable (J4)
Poor printing or none at all Thermal head cable (J5)
Printer open message cannot be cleared Open sensor cable (J2)

l Check that the sensors are not obscured by foreign objects/paper dust.
l Check that the operating temperature complies with the specifications given in section
‘Environmental Requirements’.
l Check that thermal paper is being used.
l Check that the paper is not damp, dirty or dusty.
l Check for foreign objects in the feed path or stuck to the reel guides, take-up core, drive gears or
platen.
l Clean thermal elements in print head with alcohol (IPA), using a cotton bud.
l If an EEPROM error is detected, switch the printer off and on again to confirm the diagnostic
result. If there is no change, replace the printer.

DIAGNOSTICS
Level 0 Diagnostics
Level 0 diagnostic tests run on start-up and reset or on entering self test mode via dip switch DSW1.

Start-up Tests
The following tests run at start-up:

l Flash ROM CRC check

l Internal RAM check
l EEPROM test
l Microprocessor test.

In the event of an error in one of the tests the LEDs will indicate the error type. The error state will be
maintained until power is cycled or reset.

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LED Diagnostic Displays

The following table shows the codes displayed by the LEDs in the event of an error.

Green Red Meaning

On Off On-line
Fast blink Off IPL mode (firmware ready to download )
Off Fast blink Paper empty
Slow blink Off Paper low
Off On Winding jam
Off Fast blink Unable to load paper
Slow blink Off Paper not wound
Off Off Power off

Test Selected By Dip Switch

The level 0 diagnostic tests that can be set by the logic board dip switch DSW1 are:

l Rolling ASCII print test

l ‘H’ print test
l Dot check pattern print test
l Sensor level adjustment.

Switch and LED Locations

Dip switch DSW1 on the control board is used to select the diagnostic tests. The LEDs indicate the test
selected. Switch SW1 is the reset button.

LED1 LED3 J5

J3
Fuse F3

CN2

J4
DSW1

CN1 SW1

J2
LED2 LED4 J1

How to Enter a Test

1. Ensure the printer is powered off.
2. Set bits 1 and 2 of DSW1 to ON and bit 3 to OFF.
3. Power up the printer.
4. The two LEDs should be off, indicating test mode.

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5. Select the required self test by pressing the feed button briefly as follows. The LEDs will indicate
the test selected

Feed LED Test

Button
Presses

Green Red
x0 OFF OFF Rolling ASCII print test (continuous printing)
Mono or 2-colour options.
x1 ON OFF ‘H’ print test (continuous printing)
x2 OFF ON Dot check pattern print test
x3 ON ON Sensor level adjustment

6. Once the test is selected, push and hold the feed button and the test will be performed.
Note: For the ASCII test to start, you have to briefly press the feed button then press and hold
the feed button again to start the test.

7. After the test is complete, reset the dip switch settings to OFF then either power off or press the
reset button (SW1) to reboot the printer.

Rolling ASCII Print Tests

These tests invoke the printer to continuously print the resident character set, in standard pitch for 23
lines, then feed 2 lines. The page count is not stored in EEPROM. After the test is complete, reset the dip
switch settings to OFF then either power off or press the reset button (SW1) to reboot the printer.

00000012
!”#$%&’()*+,-./0123456789:;<=>?@ABCDEFG
!”#$%&’()*+,-./0123456789:;<=>?@ABCDEFGH
”#$%&’()*+,-./0123456789:;<=>?@ABCDEFGHI
#$%&’()*+,-./0123456789:;<=>?@ABCDEFGHIJ
00000013
$%&’()*+,-./0123456789:;<=>?@ABCDEFGHIJK
%&’()*+,-./0123456789:;<=>?@ABCDEFGHIJKL
&’()*+,-./0123456789:;<=>?@ABCDEFGHIJKLM
’()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMN
00000014
()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNO
)*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOP
*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQ
+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQR

“H” Print Test

This test causes the printer to continuously print “H” characters in the standard pitch. for 23 lines, then
feed 2 lines. The page count is not stored in EEPROM. After the test is complete, reset the dip switch
settings to OFF then either power off or press the reset button (SW1) to reboot the printer.

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00000314
HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH
HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH
HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH
HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH
00000315
HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH
HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH
HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH
HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH
00000316
HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH
HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH
HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH
HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH

Dot Check Pattern Test

This test causes the printer to print a dot check pattern. The 12.5% slant line dot pattern is created using
character code 05H. After the test is complete, reset the dip switch settings to OFF then either power
off or press the reset button (SW1) to reboot the printer.

Sensor Level Adjustment

The following sensors can be adjusted:

l Paper low sensor

l Winding sensor.

To adjust the sensors proceed as follows:

1. Ensure there is no paper in the transport.

2. Set dip switch bits 1 and 2 to ON, then power up the printer.
3. The firmware measures the sensors levels.
4. Place a paper roll in the hopper. and feed paper to the print mechanism entry slot, then press
the feed button.
5. The paper is fed through the print mechanism. Sensor adjustment is performed automatically
during this operation. The printer stores the adjustment value into EEPROM and can be printed
on the configuration printout.

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6. After the test is complete, reset the dip switch settings to OFF then either power off or press the
reset button (SW1) to reboot the printer.

Printer Configuration Printout

This is not a test as such but a printout of several of the current settings and functions. To perform the
test, press and hold the feed button and press the reset button. After the test is complete, reset the dip
switch settings to OFF then either power off or press the reset button (SW1) to reboot the printer. The
printout can also be peformed in online mode.

Level 1 Diagnostics
All the Level 1 diagnostic tests that involve printing initialize the journal printer in the following manner:

l Margins are set to 0 and 40

l Line spacing is set to 2.6 mm (1/9 in.)

The settings set on entry into diagnostics are restored on exit. Looping is allowed on all tests. Tests that
require paper out do not run if paper is left in, however, they still return a good response.

Sensor Test
The Sensor test reports, in M_DATA, status and sensor information. There should be no movement of
the printhead during this test.

Print Quality Test

The Print Quality test prints a line of LDTX in double wide then a line in single wide, followed by
graphics. This is followed by a solid black rectangle.

Winding Motor Test

The Winding Motor test drives the winding motor for 5 seconds. Paper must be removed from the
printer for this test to run.

Paper Feed Motor Test

The Paper Feed Motor test drives the paper feed motor for 5 seconds. Paper must be removed from the
printer for this test to run.

LEVEL 3 DIAGNOSTICS
The level 3 diagnostics returned for the journal printer are:

S_Data
S_DATA Meaning

00 GOOD (No error).

01 ROUTINE (Minor fault).

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S_DATA Meaning

02 WARNING (May require attention).

03 SUSPEND (Possible customer tampering).
04 FATAL (Requires immediate attention).

Tallies
Tally Description

WIND JAM The number of winding jams.

MECH JAM The number of print mechanism jams.
HOU ON The number of hours the printer has been switched on.
PAP LEN The number of millimeters of paper that have passed under the printhead.
ERR RECO The number of error recoveries.
OVER HEA The number of times the printer has over-heated.
FLAS CYC The number of flash cycles.
HEAD OPN The number of times the head has been opened.
SUP VOLT The number of supply voltage anomalies.
USB COMM The number of USB communications faults.

STRAPPING
Switches
The following switches are found on the control board and are also accessible through gaps in the
printer frame.

l Switch SW1 is the reset switch.

l The 2-pin dip switch (DSW1) on the control board is used to enter self test mode.

bit 0 bit 1 Contents

0 0 Online mode
1 0 Self test mode
0 1 Flash download mode
1 1 Sensor adjustment mode

The following tests can be accessed in self-test mode:

l Rolling ASCII print test

l ‘H’ print test

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l Dot check pattern print test

l Sensor level adjustment.

A pair of LEDs on each side of the board indicate the tests selected as well as indicating errors.

ADJUSTMENTS
The Configuration menu in System Application (Sys App) displays the following menu option for the
journal printer:

Menu Description

Printer Sets the printer contrast in the range 1 (lightest) to 30 (darkest). Default is
Contrast 15.
Adjust Left Sets the position of the left margin. Adjustments are in steps of 0.125mm
Margin (0.005 in.) within the range of min -1.875mm (-0.075 in.) to max
+1.875mm (-+.075 in.).
Minimum value is 0, maximum is 30. Default value is 15.

MODULE REMOVAL AND REPLACEMENT

This section describes the removal and replacement of the head assembly. The assembly is not
advocated as a Field Replaceable Unit, but is available as a spare part.

Head Assembly
1. Remove and retain the four screws securing the rear cover. Remove the cover.

2 on each side

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2. Remove the thermal head’s black earth harness from the connector on one side of the frame.

3. Remove and retain the two screws securing the bottom cover. Remove the cover.

Cable Clamp

X2

4. Lift the cable clamp securing the harness. Lift harness slightly and slide the cover off.
5. Disconnect the thermal head connector from J5 on the board.
6. Remove and retain the two screws securing the print head.

1 on each side

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7. Loosen the stop screw on the side of the printer until the head drops. Remove the head
assembly.

8. Disconnect the harnesses from the head assembly.

CABLING
None.

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CONNECTOR ASSIGNMENT/PINOUTS
LED1 LED3 J5

J3
Fuse F3

CN2

J4
DSW1

CN1 SW1

J2
LED2 LED4 J1

CN1 USB J3 Feed motor

CN2 Power J4 Winding motor
J1 Winding jam, paper low, paper end sensors J5 Thermal head
J2 Cover open sensor SW1 Reset switch

Pin Assignments
USB Connector (CN1)

Desc Pin

VBUS 1
D- 2
D+ 3
GND 4
Shield Shell

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USB RECEIPT PRINTER

INTRODUCTION
This chapter describes the USB receipt printer of which there are the following variants:

l Single roll
l One-sided

l Two-sided

l Dual roll
l One-sided

l Two-sided

l Value Added Media (stamp).

Each variant is available with or without a capture bin, except the stamp variant.

The printers are fitted with line thermal print heads which print on either one or both sides of the
receipt, and on one side of valuable media such as stamps. The dual feed transport mechanism on the
dual roll variants has two infeeds fitted on the print engine to allow printing from two hoppers, either
for increased capacity or for a second media such as stamps.

4
3
2
1

Item Description Item Description

1 Transport 5 Rear paper hopper

2 Print engine 6 Front paper hopper
3 Dual feed mechanism 7 Capture bin
4 Value Added Media dual feed mechanism

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DESCRIPTION
The USB receipt printer has the following features:

l Optional two sided printing

l Optional capture area (not on stamp variant)
l Optional dual feed
l Resolution 203 dpi
l Supports maximum receipt paper roll diameter of 228.6 mm (9 in.) for dual roll and 254mm
(10in.) for single roll
l Thermal printing
l Optional value added media printing, such as stamps.

Power Requirements
The printer requires power from the ATM power supply (+24V DC ±10%) and power consumption is up
to 10.0 A.

Paper Specification
The paper used in your printer must conform to the specifications given in NCR publication Consumable
Items for Self Service (B006-4992). The publication also provides ordering details of the ATM
consumables which should be purchased from NCR Systemedia.

Printable area
Black Mark Alignment
The printer will cut within the black mark according to adjustment parameters. Registration will be
automatically restored if lost.

Receipt Paper Low

Paper low is sensed when the paper roll outer diameter reaches 39 mm (1.53 in) and after a further 10
receipts are printed, the paper low condition is reported. When a set length of paper (default is 5000
mm) has passed through the printer after paper low is reported, the printer will report paper out if a
jam condition occurs after this point or if the printer is dual roll with hopper usage set as single supply.

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Sensor Locations
See the table on the following page for a description of sensors.

One-sided Single Roll

Print Engine
Hopper
Cutter Transport
Motor
Transport
LF Motor Motor

HP
TJ Exit
Paper Low
PE
BD

CBF
CB

Two-sided Single Roll

Print Engine

Hopper
Cover Open Cutter Transport
Motor
Transport
Cutter HP Motor
Paper Low 2ST
PE
BD 1ST ENG Ex Exit
2ND TJ
TOF

LF Motor

CBF
CB

One-sided Dual Roll

Hopper Dual Feeder
DF_2a Print Engine
DF2 Motor
Cutter Transport
DF_2b Motor
Paper Low2 Transport
DF_1a
Motor
LF Motor HP
Paper Low1 Eng Ex TJ Exit
DF_1b
PE
BD
DF1 Motor
CBF
CB

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Two-sided Dual Roll

Hopper Dual Feeder

DF_2a DF2 Motor

Print Engine

Paper Low 2 DF_2b Cutter

DF_1a Cover OPN
Motor

Transport
Paper Low 1 HP
DF_1b Transport
2ST Motor
TOF 1ST Eng
DF1 Motor PE BD EX TJ Exit

LF Motor

CBF
CB

Sensor ID Sensor Location Function

Name

Paper Paper Low Hopper Detects paper low.

Low 1 1
Paper Paper Low Hopper Detects paper low.
Low 2 2
DF_1a Dual Feed Dual Feed Detects which feeder is in use, acts as Paper End during
Unit reverse feed.
DF_2a Dual Feed Dual Feed Detects which feeder is in use, acts as Paper End during
Unit reverse feed.
DF_1b Dual Feed Dual Feed Detects which feeder is in use, acts as Paper Edge during
Unit reverse feed.
DF_2b Dual Feed Dual Feed Detects which feeder is in use, acts as Paper Edge during
Unit reverse feed.
Cover Cover Open Engine Detects cover open. Stops all actions except cutter.
Open
PE Paper End Engine Detects paper end, but not used for paper positioning.
BD Black Dot Engine Black dot (mark) registration.
HP Home Engine Detects cutter home position.
Position
TJ Transport Transport Detects jam in transport.
Jam
Exit Exit Transport Detects paper presented to customer at exit. Activates
capture if paper not taken.
CB Capture Bin Transport Detects paper in capture bin.

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Sensor ID Sensor Location Function

Name

CBF Capture Bin Transport Detects capture bin full and suspends capture function.
Full
Paper Paper Low Hopper Detects paper low.
Low
TOF Top of Engine Detects top of form.
Form
2ST 2 Sided Engine Detects 2ST paper.
Paper
Engine Engine Exit Engine Detects paper at exit.
Exit

TROUBLESHOOTING
Faults can be diagnosed using the LEDs on the logic board, and by using the ATM error reporting system.

LEDs Location and Meanings

Two LEDs, one red and one green, are located on the logic board on single roll printers and on the dual
feed pcb in the hopper on dual roll printers. The LEDs can be used to diagnose the conditions shown in
the following table..

Single roll Dual roll

Red LED Red LED

Green LED Green LED

Green Red Meaning

On Off On-line
Fast blink Off IPL mode (firmware ready to download)
Off Fast blink Paper empty (standard or dual feeder bins empty)

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Green Red Meaning

Slow blink Off Paper low (standard or dual feeder bins near empty)
Off On Dual Feed jam
Off On Capture jam
Off On Transport jam
Off Fast blink Cutter jam, cover open or firmware error (ROM/RAM/EPROM)
Off Slow blink Black mark error
Slow blink Off Capture bin full
Off Fast blink Unable to load paper
Off Off Power off

Module Error Messages

The following error messages are reported by the receipt printer. Refer to the “Module Replacement”
section for detailed instructions on replacing modules, and “Diagnostics” for details of running
diagnostic tests.

Error Messages Corrective Actions

Comms Error Check USB cable at the printer and at the hub. Check the power cable at the
printer and at the power supply. Re-connect or replace if necessary.
The printer may need to be re-set. Run self test.
Control Board Replace print engine.
Hardware Error
Under Voltage ATM power harnessing may be faulty - test power from module to distribution
board to ATM power supply. Replace harnessing if necessary.
ATM power supply may be faulty. Check and replace if necessary.
Knife Life Replace print engine.
Low/Out
Knife Jam Clear jam and reload paper. Run self test. If no jam:
l May be faulty sensor or connector. Check knife sensor and connector J9, run

knife test. Clean sensor/re-connect connector. If necessary replace knife or

print engine.
l May be faulty knife motors - run knife test and observe motor and gears. If
necessary replace knife or print engine.
Print Head Life Replace print engine.
Low/Out

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Error Messages Corrective Actions

Over Check operating conditions and if necessary, replace print engine if printer is
Temperature constantly over temperature.
Black Mark Check that black mark paper is being used, the black marks are complete and the
Error paper is loaded correctly (i.e. black marks facing down).
Check black dot sensor is clean and unobstructed. Run Slew to Black Mark test.
Check the sensor connector (J7) is securely attached.
If necessary, replace print engine.
Print Unit Open If open, close cover. Run self test.
If closed, printer open sensor or sensor cable may be faulty - run Sensor Test, if
this reports printer open, replace printer.
Paper Not Re-load paper if paper was incorrectly loaded, or clear jam.
Loaded/
Front Hopper
Not Loaded/
Rear Hopper
Not Loaded
Transport Jam Clear jam from transport, at transport sensor.
on Eject/on If not jammed:
Capture l May be a motor/gear or belt failure: run Print Quality test, observe

motor/gears and belt (may be slipping). Replace transport if necessary.

l May be PCB or sensor fault: run looped Sensor test. Cover and uncover the
sensor. Replace print engine if necessary.
Exit Jam on Clear jam from transport, at exit sensor. Also check facia.
Eject/on If not jammed:
Capture l May be a motor/gear or belt failure: run Print Quality test, observe

motor/gears and belt (may be slipping). Replace transport if necessary.

l May be PCB or sensor fault: run looped Sensor test. Cover and uncover the
sensor. Replace print engine if necessary.
Capture Bin Full Empty capture bin. Check for paper blocking the capture bin full sensor.
If empty, may be a PCB or sensor failure: run looped Sensor test, cover and
uncover the sensor. Replace transport if failed sensor or print engine if failed
PCB.
Paper Low/Out Load paper. If not empty, may be a PCB or sensor failure: run looped Sensor test,
Front Hopper cover and uncover the sensor. Replace hopper if failed sensor or print engine if
Low/Out failed PCB.
Rear Hopper
Low/Out

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Error Messages Corrective Actions

Transport Not Unload paper. Check transport harness and reconnect if necessary. Run
Connected Transport Forward test.
May be a connector failure: run looped Sensor test. Connect and disconnect
connector. If necessary, replace transport.
May be faulty PCB. Run looped Sensor test, cover and uncover the sensor.
Replace transport if necessary.
Dual Feed Clear jam from dual feed.
Mechanism Jam Check transport harness. Run Paper Feed Motor Test to check motor and gears
turn.
May be a sensor failure: run looped Sensor test. Connect and disconnect
connector. If necessary, replace dual feed.
May be faulty PCB. Run looped Sensor test, cover and uncover the sensor. If
necessary, replace dual feed.

General Checks
l Check that the power cable is connected securely at both ends.
l Check that the interface cables between the printer, the USB hub and the PC core are connected
securely.
l Check that the cable between the logic board (J3) to the drive board (J8) is connected securely at
both ends for 1ST printers.
l Check the cable between the logic board (J6) to the drive board (J15) is connected securely at
both ends for 2ST printers.
l Check the joint harness of the cutter motor is connected correctly.
l Check that the transport feed motor connector is correctly connected to the joint harness
underneath the dual roll engine block.
l Check that the interface cable for the module reporting a problem is connected securely:

Problem Check cable

Frequent knife jams Cutter motor cable (J9)

Paper low not detected/ Frequent paper empty Paper low sensor cable
messages (J2)
Frequent black mark errors Black mark sensor (J7)
Frequent capture jams CB sensor cable (J7)
Frequent transport jams Feed motor cable (J6)
Paper not feeding correctly Feed motor cable (J6)
Poor printing or none at all Thermal head cable (J3)
Printer open message can’t be cleared Open sensor cable (J4)

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l Check if the fuse on the logic board has blown

l Check that the sensors are not obscured by foreign objects/paper dust.
l Check the 24V power supply to the control board.
l Check that correct type of thermal paper is being used (one or two sided), and that it is not damp,
dirty or dusty.
l Check for foreign objects in the feed path / stuck to the paper feed rollers or paper guides. Clean
the areas carefully.
l Clean thermal elements in print head with alcohol if there are print quality problems.
l Clean the transport belts with alcohol if there are frequent jams.
l Clean the transport sensors using compressed air without removing them from the printer chassis.
If for any reason sensors are removed, they must be recalibrated. Refer to the "Recalibration"
section for detailed instructions.
l Check for wear or lack of tension in the transport belts, replace transport assembly if necessary.
l If an EEPROM error is detected, switch the printer off and on again to confirm the diagnostic
result. If there is no change, replace the print engine.

DIAGNOSTICS
For general diagnostic information see the Diagnostics Overview chapter in the Diagnostics Overview
section.

Level 0 Diagnostics
Level 0 diagnostic tests run on start-up and reset.

LED Diagnostic Displays

The following table shows the codes displayed by the LEDs in the event of an error.

Green Red Meaning

On Off On-line
Fast Blink Off IPL mode (firmware ready to download)
Off Fast blink Paper empty: single hopper or both dual feed hoppers
Slow Blink Slow Blink Paper empty: one of dual feed hoppers
Slow Blink Off Paper low: any hopper
Off On Paper jam
Off Fast Blink Firmware error (ROM, RAM or EPROM) or cover open or knife jam
Off Slow blink Black mark error
Slow blink Off Capture bin full
Off Fast blink Unable to load paper
Off Off Power off

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Device Diagnostics
All the Sys App device diagnostic tests that involve printing initialize the receipt printer in the following
manner:

l Top and bottom margins are set to 0 and 40

l Line spacing is set to 2.6 mm (1/9 in.)
l Top line position 25.4 mm (1 in.).

All the settings set on entry into diagnostics are restored on exit. Looping is allowed on all tests. Tests
that require paper out do not run if paper is left in, however, they still return a good response.

Note that all tests will be printed on the paper loaded into the print engine, so if there is valuable media
loaded in the rear hopper, it is advisable to unload it from the print engine prior to running diagnostics
tests.

Sensor Test
The Sensor test reports, in M_DATA, status and sensor information. There should be no movement of
the printhead during this test.

Print Quality Test

Available on single feed printers only. The test produces a produces a receipt with:

l the NCR logo

l a full character set printout, single wide
l a solid black rectangle
l a “Check Solid Box For White Lines” statement.

If a 2ST printer is loaded with 1ST paper, the following statement will also be printed

l “Single-sided Paper on 2ST Printer”.

On 2ST printers the reverse side will have:

l the 2ST logo

l a solid black rectangle
l a “Check Solid Box For White Lines” statement.

Print Quality Test - Front Hopper

Available on dual feed printers only. This test produces a receipt from the front hopper with the same
information as for Print Quality Test and also the statement “Printed from Front Hopper”.

Print Quality Test - Rear Hopper

Available on dual feed printers only. This test produces a test print from the rear hopper with the same
information as for Print Quality Test and also the statement “Printed from Rear Hopper”.

Print Alignment Test

This test prints a sheet of paper with several vertical lines across the paper width, then cuts. The lines
allow confirmation that the paper is not skewed.

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Slew Test
The Slew Test prints “START” on the first line, slews nine lines, and then prints “FINISH” and cuts.

Transport Forward Test

The test drives the transport for 5 seconds and then switches it off. Paper must be removed from the
printer for this test to run.

Paper Feed Motor(s) Test

The test drives the paper feed motor and the print head motor for 5 seconds. Paper must be removed
from the printer for this test to run.

Knife Cut Test

The cut test causes the knife to be actioned. There should be no paper in the printer for this test.

Fascia Alignment Test

The test prints a graphic to allow the Field Engineer to determine whether the fascia/receipt printer
alignment should be adjusted.

Slew To Black Mark Test

This test slews to the next black mark and cuts the paper.

Note: This test is only offered on printers configured for black mark paper.

Cut And Capture Test

The printer slews to the next black mark and cuts the paper, then captures the receipt.

Note: This test is only offered on printers configured for black mark paper and with a capture bin.

Important note: all test receipts should be removed from the printer prior to putting the ATM back into
service.

Service Tallies
The tallies returned for the receipt printer are:

Tally Description

RECEIPTS The number of receipts issued. Incremented following a cut function.

CAPTURE The number of receipts captured.
MARK ERR The number of times the device controller failed to detect the index mark on
preprinted paper while performing a form feed to black mark.
KNIF JAM The number of knife jams.
EXIT JAM The number of exit jams (exit jam on capture/exit jam on eject).

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Tally Description

TRAN JAM The number of transport jams (transport jam on capture/transport jam on
eject)
CAPT JAM The number of capture jams (transport jam on capture/exit jam on capture)
HOURS The number of hours the printer has been switched on.
ON
PAP LEN The number of millimeters of paper that have passed under the printhead.
ERR RECO The number of error recoveries.
OVER The number of times the printer has over-heated.
HEAT
FLSH CYC The number of flash cycles.
HEAD The number of times the head has been opened.
OPN
SUP VOLT The number of supply voltage anomalies.
USB COM The number of USB communications faults.
ILLEG SEQ The number of times an illegal sequence warning has occurred.
KNIFE The number of knife cuts
CUT
DFEED The number of time a dual feed mechanism jam has occurred
JAM

STRAPPING
Fuse
There is a 10A fuse on the logic board (F3 - one sided printer) or (F1 - two sided printer).

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ADJUSTMENTS
The Configuration menu in System Application (Sys App) displays the following options for the receipt
printer:

Menu Description

Form Feed Sets the printer to feed to either:

Form Feed (front l Black mark

l Fixed length (min. value 1, max value 500).

hopper)
l Variable length, that is the length of printed date plus a margin
Form Feed (rear
hopper) (minimum value for bottom margin is 77,
maximum value 500).
Printer Contrast Sets the printer contrast in the range:
0 (lightest) to 14 (darkest). Default value is 2.
Black Mark Cut Sets where within the black mark the form is cut.
Position Minimum value is 0, maximum is 14. Default is 2.
Adjustment
Adjust Left Margin Sets the position of the left margin.
Adjustments are in steps of 0.125mm (0.005 in.) within the range of
minimum -1.875mm (-0.075 in.) to maximum +1.875mm (±075 in.)
Minimum value is 0, maximum is 30. Default value is 15.
Present Position Sets the position of the first line of print relative to the top of the page.
Adjustment Minimum value is 1, maximum is 30. Default is 15.
Colour Sets the printer to use 2-colour paper.

Printer Configuration Printout

To print out the current settings and functions, press and hold the feed button and press the reset
button. After the test is complete, reset the dip switch settings to OFF then either power off or press the
reset button (SW1) to reboot the printer.

The printout can also be performed in on-line mode.

Printer Sensor Re–calibration Procedure

Sensors re-calibration process is required when sensors are replaced.

One–sided (1ST) Single Roll with or without Capture

Perform the following steps to re–calibrate the sensors:

1. Remove all the paper from the transport or capture, and paper roll from the hopper.
2. Power–up the printer with DIP switches under 1 and 2 to ON, and 3 to OFF condition.
3. If the printer detects this status, two LEDs are off.

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4. Briefly press the Feed button three times to select sensor adjustment.
Two LEDs indicate the status of the self test. The table below lists and displays the status of the
LEDs during the self test.

Press Feed button LED Status LED Display

Red Green Red Green

0 (power–up state) Off Off

1 time Off On

2 times On Off

3 times On On

5.Press and hold the Feed button.

6.The firmware measures the level of sensors.
7.Load a BM paper roll into the hopper.
8.Press the Feed button.
9.The paper is loaded, cut, and presented. If a capture bin present, the paper is then captured.
The Sensor adjustment is performed during feeding.
10. If both LEDs are blinking, sensor adjustment is successful. If red LED is ON, sensor adjustment is
unsuccessful.
11. After re-calibration, set all DIP switches OFF, and power the printer off and on.

Note: Black mark mode executes this procedure.

One–Sided (1ST) Dual Roll with or without Capture

Perform the following steps to re–calibrate the sensors:

1. Remove all paper from the transport or capture, feeders, and paper roll from both hoppers.
2. Power–up the printer with DIP switches under 1 and 2 to ON, and 3 to OFF condition.
3. If the printer detects this status, two LEDs are off.
4. Briefly press the Feed button three times to select sensor adjustment.

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5. Two LEDs indicate the status of the self test. The table below lists and displays the status of the
LEDs during the self test.

Press Feed button LED Status LED Display

Red Green Red Green

0 (power–up state) Off Off

1 time Off On

2 times On Off

3 times On On

6. Press and hold the Feed button.

7. The firmware measures the level of sensors.
8. Load BM paper rolls into both front and rear hoppers.
9. Feed the BM paper from front hopper to lower feeder and press the Feed button.
10. The paper is loaded, cut, and presented. If a capture bin is fitted, the paper is then captured. The
Sensor adjustment is performed during feeding.
11. If both LEDs are blinking, sensor adjustment is successful. If red LED is ON, sensor adjustment is
unsuccessful.
12. After re-calibration, set all DIP switches off, and power the printer off and on.

Note: Black mark mode executes this procedure.

Two–Sided (2ST) Single Roll with or without Capture

Selecting Single Side Test Mode or Double Side Test mode

Perform the procedure below to select Single Side (1ST) test mode or Double Side (2ST ) test mode.

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Set DIP Switch 1 and

2 ON, and 3 OFF
LEDs

Power-up Double side test mode

Briefly press the Feed

button Single side test mode

Briefly press the Feed

Double side test mode
button

Repeated pushing
alternates between 1ST
test and 2ST test

Press and hold the

To select 1ST or 2ST Feed button when Both LEDs are out
desired test is selected.

Sensor Re–calibration Procedure

Perform the following steps to re–calibrate the sensors:

1. Remove all paper from the transport or capture, and paper roll from the hopper.
2. Power–up the printer with DIP switches under 1 and 2 to ON, and 3 to OFF condition.
3. Select 1ST or 2ST mode.
4. Briefly press the Feed button three times to select sensor adjustment.
Two LEDs indicate the status of the self test. The table below lists and displays the LED status
during the self test.

Push Feed button LED Status LED Display

Red Green Red Green

1 time Off On

2 times On Off

3 times On On

5. Push and hold the Feed button.

6. The firmware measures the level of sensors.
7. Set a BM paper roll in the hopper.

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8. Press the Feed button.

The paper is loaded, cut and presented. If a capture bin is present the paper is then captured.
The Sensor adjustment is performed during feeding.
9. Remove all the paper roll from the printer, and replace with 2ST paper roll.
10. Press the Feed button.
The paper is loaded, cut and presented. And then it is captured if capture bin present.
The 2ST sensor adjustment is performed during feeding.
11. If both LED is blinking, sensor adjustment is successful. If red LED is ON, sensor adjustment is
unsuccessful.
12. After re-calibration, set all DIP switches OFF, and power the printer off and on.

Two–Sided (2ST) Dual Roll with or without Capture

Selecting Single Side Test Mode or Double Side Test mode
Perform the procedure below to select Single Side (1ST) test mode or Double Side (2ST ) test mode.

Set DIP Switch 1 and

2 ON, and 3 OFF
LEDs

Power-up Double side test mode

Briefly press the Feed

button Single side test mode

Briefly press the Feed

Double side test mode
button

Repeated pushing
alternates between 1ST
test and 2ST test

Press and hold the

To select 1ST or 2ST Feed button when Both LEDs are out
desired test is selected.

Sensor Re–calibration Procedure

Perform the following steps to re–calibrate the sensors:

1. Remove all the paper from the transport or capture, and paper roll from the hopper.
2. Power–up the printer with DIP switch under 1 and 2 to ON, and 3 to OFF condition.
3. Select 1ST or 2ST mode.

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4. Briefly press the Feed button three times to select sensor adjustment.
Two LEDs indicate the status of the self test. The table below lists and displays the LED status
during the self test.

Push Feed button LED Status LED Display

Red Green Red Green

1 time Off On

2 times On Off

3 times On On

5. Press and hold the Feed button.

6. The firmware measures the level of sensors.
7. Set BM paper rolls in the front and rear hoppers.
8. Feed the BM paper from front hopper to lower feeder, and press the Feed button.
The paper is loaded, cut, and presented. If a capture bin is fitted, the paper is then captured. The
Sensor adjustment is performed during feeding.
9. Remove all BM paper rolls from the printer, and replace with 2ST paper roll into the front
hopper only.
10. Feed the 2ST paper from front hopper to lower feeder, and press the Feed button.
The paper is loaded, cut and presented. If capture bin present, the paper is then captured. The
2ST sensor adjustment is performed during feeding.
11. If both LEDs are blinking, sensor adjustment is successful. If red LED is ON, sensor adjustment
unsuccessful.
12. After re-calibration, set all DIP switches off, and power the printer off and on.

FRU REMOVAL AND REPLACEMENT

The procedures in this section describe the removal and replacement of the following field replaceable
units:

l Transport
l Dual feed mechanism
l Print engine
l Hopper
l Paper low sensor.

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Transport
1. Disconnect the two harnesses (three on a capture bin variant).
2. Remove and retain the single screw on each side.

3. Loosen the two screws underneath the transport. On the capture bin variant, a long blade
screwdriver will be required to reach through the frame.

4. Remove the transport.

Dual Feed Mechanism (Standard)

The dual feed mechanism is supplied with the dual roll pcb and interconnection harness.

1. Remove the cable ties securing all harnessing from the dual feed mechanism back to the dual
feed PCB in the hopper.
2. Remove the two screws (one each side) that secure the front hopper lifting bar and the two
fixing screws securing the pcb cover. Remove the cover then disconnect all the harnessing from
the PCB.
3. Remove the screws securing the pcb to its mounting.

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4. a) For single-sided printers: Remove the retain the four screws (two each side) securing the dual
in-feed mechanism to the print engine.

Remove Screw (2 off)

Cable Comnnector
Remove Screw (2 off)

b) For two-sided printers: Remove and retain the two screws securing the dual feed mechanism
to the rear of the print engine. Loosen the screw on each side of the print engine.

Loosen Screw (2 off)

Remove Screws

5. Lift the in-feed mechanism clear of the print engine.

Dual Feed Assembly (Stamp)

The dual feed mechanism is supplied with the dual roll pcb and interconnection harness.

1. Remove the cable ties securing all harnessing from the dual feed mechanism back to the dual
feed PCB in the hopper.

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2. Remove the screw securing the PCB cover to the underside of the printer, and remove the
cover.

3. Disconnect the 40-pin connector and all other harnessing from the PCB.
4. Remove the two spacer screws from the base of the dual feed assembly and tilt the assembly
over towards the hopper to remove it.

Print Engine
One-sided
1. Dual feed variants only: remove the dual feed mechanism as described in previous section.
2. Disconnect the earth straps on each side of the print engine, and disconnect the harness as
shown below.

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3. Remove and retain the two screws (one on each side), securing the print engine to the frame.

Earth Strap x2

Harness
Screw x2

4. Disconnect the main sensor harness connector from the PCB.

Sensor Harness

5. Slide the engine lugs clear of the frame, and lift it up.

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Two-sided
1. Dual feed variants only: remove the dual in-feed mechanism as described in previous section.
2. Disconnect the earth straps on the rear of the print engine, then two screws (one on each side),
securing the print engine to the frame then slide the engine lugs clear of the frame, and lift it
off.

Remove screw x2

3. Remove the screw securing the control board cover beneath the print engine.

Remove screw

4. Disconnect the hopper low sensor harness from the PCB.

hopper low sensor harness

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Fuse
One-sided Printer
The fuse on the control board is accessible from the underside of the printer, or for better access, first
remove the print engine as described above, then:

1. Remove the two screws on top and the single screw on the side securing the control boards
cover.

Control Board Cover Screw (2 off)

Control Board Cover Screw

2. The fuse is visible from the underside of the print engine.

Two-sided Printer
The fuse on the control board is accessible from the underside of the printer, as shown below. On dual
feed variants, the control board cover must first be removed.

Front Hopper
Single Roll
1. First remove the print engine and in-feed mechanism as described in earlier sections.
2. Cut the cable tie holding the paper low sensor harness to the hopper, then disconnect the
connector located below the print engine tray.

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3. Remove the two screws securing the earth straps then the two screws securing the hopper
assembly to the print engine.

Remove Earth Strap

x2

Remove screws x2

Disconnect Harness

Dual Roll
1. Remove the two screws securing the yellow lifting handle in the front hopper. Then remove the
two screws securing the dual feed PCB cover.

Control Board Cover

Fixing Screw Fixing Screw

2. Disconnect the rear hopper low sensor harness from the dual PCB and remove all harnessing
from the front hopper.
3. Remove the four screws (two each side) securing the PCB to the hopper and remove the PCB.

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4. Disconnect the paper low sensor harness connector located below the print engine tray and
remove the lower two screws securing the earth straps to the hopper assembly and print
engine.

Disconnect harness

Remove screw x2

Remove earth strap x2

5. Remove the upper two screws securing the hopper assembly to the print engine and remove the
hopper.

Rear Hopper
1. Remove the four screws (two each side) that secure the two joining brackets between the front
and rear hoppers.

Hopper

Fixing Screws

Hopper

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2. Remove the two screws securing the yellow lifting handle in the front hopper. Then remove the
two screws securing the dual feed PCB cover.

Control Board Cover

Fixing Screw Fixing Screw

3. Disconnect the rear hopper sensor low harness from the PCB and remove the rear hopper.

Hopper Low Sensor Harness

1. Release the harness from the cable ties.

2. Push out the two sensor pcb securing studs.

3. Disconnnect the harness from the control board.

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CONNECTOR ASSIGNMENTS/PINOUTS
Logic Board
One Sided

Top Side
J3

F3 J2

LED2 DSW1 SW1

LED1

J6

J8

Bottom Side J1

J4

J1 Not used J6 USB (Straight, type B)

J2 DRV Signal J8 Power
J3 Board to board
connector

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Two Sided

Top Side
J6

F3

LED2 DSW1 SW1

LED1

J5

J3

Bottom Side J2

J6 Board to board connector

J2 DIN power - 3 pins (RSD)
J3 Power - 2 pin (FSD)
J5 USB (Straight, type B)

Pin Assignments - USB connector (J6)

(One and Two Sided Printers)

VBUS 1
D- 2
D+ 3
GND 4
Shield Shell

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Single Roll Drive Board

One-sided

J8

J3

J5 J1

J14
J4 J7 J6 J9 J2

J1 Not used J6 Feed motor

J2 Paper low & capture sensors J7 Black dot (mark) sensor
J3 Thermal head J8 Board to board connector
J4 Cover open sensor J9 Knife motor
J5 Paper end sensor J14 Logic signal

Two Sided

J15

J7

J6

J13 J11

J5 J10 J5

J4
J8 J2 J9 J1 J3

J1 Cutter motor J8 Exit sensor

J2 Combine Sensors J9 Feed Motor
J3 Transport/Hopper/Motor/Paper low sensor J10 TOF sensor
J4 PE Sensor J11 TOF LED
J5 RS232 J13 2ST PDET sensor
J6-7 Thermal Heads J15 Board to board connector

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Dual Roll Control Board

J2

J4 J1
J8

J6
J5
J9 J7

J3

J1 Paper low (2nd Bin) J6 Control Signal

J2 Sensor LED (1st Bin) J7 Motor (1st Bin)
J3 Sensor (1st Bin) J8 Motor (2nd Bin)
J4 Sensor LED (2nd Bin) J9 Feed Switch
J5 Sensor (2nd Bin)

CABLING
The dual roll printer has a ribbon cable signal harness which goes from the control board to print
engine.

TEST/ADJUSTMENT TOOLS
None.

PREVENTIVE MAINTENANCE
For the preventive maintenance schedule and details of the required tasks for the USB Receipt Printer,
refer to the Preventive Maintenance section of this manual.

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USB STATEMENT PRINTER

INTRODUCTION
This chapter describes a USB Statement printer, for thermal paper, which can print either statements or
receipts.

The statement printer is configurable with a print engine containing either a single print head or two
print heads for two sided printing.

Print engine

Transport

Paper hopper

DESCRIPTION
The Statement printer has the following features:

l Capture area
l Remote diagnostics
l Thermal printhead(s)
l Semi-automatic paper loading

Power Requirements
The printer requires power from the ATM power supply (+24V DC ±10%) and power consumption is up
to 10.0 A.

Paper Specification
The paper used in your printer must conform to the specifications given in NCR publication Consumable
Items for Self Service (B006-4992). The publication also provides ordering details of the ATM
consumables which should be purchased from NCR Systemedia.

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Black Mark Cut Position Offset

The cut position is “y” mm ahead of the black mark, where the default “y” dimension is 27.94mm. The
“y” dimension is adjustable and can be set using the Pre-Configuration and Hardware Configuration
(SysApp) commands. The range of the “y” dimension is between 0 and 69 mm (2.72 inches).

Print Direction
Y

Cut Position

Max. 0.5 in.

Statement Paper Low

The paper low signal activates when the paper roll outer diameter reaches 68 mm ±2.2 mm (2.68 in.
±0.08 in). The number of receipts/statements remaining will depend on the thickness of the paper being
used.

Statement Paper Low

The paper low signal activates when the paper roll outer diameter reaches 68 mm ±2.2 mm (2.68 in.
±0.08 in). The number of receipts/statements remaining will depend on the thickness of the paper being
used.

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Sensor Locations (1ST and 2ST)

Hopper Print Engine

CHP EE Transport

TJ TE
TOF
PL BD 2ST

PE CP TP MTR
FD MTR CT MTR

CBF
CB

Sensor Location Function

Paper Low (PL) Hopper Detects paper low.

(PE) Print Engine Detects paper exhaust or paper out
Feed Motor (FD MTR) Print Engine Detects feed motor
Cover Open (CP) Print Engine Detects cover open/closed
Black Dot (BD) Print Engine Detects black dot/mark
Top of Form (TOF) Print Engine Detects top of form
2 Sided Paper (2ST) Print Engine Detects 2ST paper (2ST model only)
Cutter Motor (CT MTR) Print Engine Detects cutter motor
Cutter Home (CHP) Print Engine Detects cutter home position
Engine Exit (EE) Print Engine Detects paper exit from engine
Transport Jam (TJ) Transport Detects transport paper jam
Transport Motor (TP MTR) Transport Detects transport motor
Transport Exit (TE) Transport Detects transport paper exit
Capture Bin Full (CBF) Transport Detects capture bin full and stops capture function

TROUBLESHOOTING
Faults can be diagnosed using the LEDs on the logic board, and by using the ATM error reporting system.

Module Error Messages

The following error messages are reported by the statement printer. Refer to the “Module
Replacement” section for detailed instructions on replacing modules, and “Diagnostics section” for
details of running diagnostics tests.

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Error Messages Corrective Actions

Comms Error Check USB cable at the printer and hub. Check the power cable at the
printer and power supply. Re-connect or replace if necessary
Printer PCB Replace print engine
Error
Knife Low/Out Replace print engine
Knife Jam Clear jam and reload paper. Run self test
Head Life Replace print engine
Low/out
Print Head Over Replace print engine
Temperature
Black Mark Check that black mark paper is being used, the black marks are
Error complete and the paper is loaded correctly
Printer Head If open close print unit
Open
Paper Not Load paper
Loaded
Transport Jam Clear Transport jam at exit
on Eject
Transport Jam Clear capture jam at transport sensor
on
Capture
Exit Jam on Clear eject jam at exit sensor
Eject
Exit Jam on Clear jam at exit sensor
Capture
Transport Not Re-connect transport
Connected
Capture Bin Full Empty capture bin
Paper Low Load paper
Paper Out Load paper

General Checks
l Check that the power cable is connected securely at both ends.
l Check that the interface cables between the printer, the USB hub and the PC core are connected
securely.

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l Check that the cable between the logic board and the drive board is connected securely at both
ends.
l Check that the Transport and Motor connector cables are connected securely.
l Check if the fuse on the drive board has blown.
l Check that the sensors are not obscured by foreign objects/paper dust.
l Check that the 24V power supply to the drive board is connected.
l Check that the operating temperature.
l Check that the correct type of thermal paper is being used and that it is not damp, dirty or dusty.
l Check for foreign objects in the feed path/stuck to the paper feed belts.
l Clean the transport belts with alcohol if there are frequent jams.
l If a Firmware/Memory error is detected, switch the printer off and on again to confirm the
diagnostic result. If there is no change, replace the print engine.

DIAGNOSTICS
Level 0 Diagnostics
Level 0 diagnostic tests run on start-up and reset.

LED Diagnostic Displays

The following table shows the codes displayed by the LEDs in the event of an error.

Green Red Meaning

On Off On-line
Fast blink Off IPL mode (firmware download)
Off Fast blink Paper empty
Slow blink Off Paper low
Off On Capture jam
Off On Transport jam
Off On Top of Form Sensor
Off Fast blink Cutter jam, cover open or firmware error (ROM/RAM/EPROM)
Off Slow blink Black mark error
Off Fast blink Cam motor jam
Off Fast blink Cutter Jam
Off Fast blink Unable to load paper
Slow blink Off Capture bin full
Slow blink Off 24V anomaly
Slow blink Slow blink Sensor adjustment complete
Off Off Power off

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Level 1 Diagnostics
The Level 1 diagnostic performs the following tests.

Print Test
The print tests are able to print out via commands or Off-line Diagnostic mode.

l Rolling ASCII print test

l “H” print test
l Dot check pattern print test
l Graphics 25/50/100%.

Rolling ASCII Print Tests

The following illustration shows a sample print out which is printed on both sides.

Page Number 00000001 3 in.

!”$%&’()*+,-./01234................................. 6 in.
9 in.
!”$%&’()*+,-./01234................................. 5 lpi or 12.5 in.

Dependent on a paper width setting

“H” Print Test

The following illustration shows a sample print out which is printed on both sides.

Page Number 00000001 3 in.

HHHHHHHHHHHHHHHHHHHHHHHHH 6 in.
9 in.
HHHHHHHHHHHHHHHHHHHHHHHHH 5 lpi or 12.5 in.

Dependent on a paper width setting

Dot Check Pattern Test

The following illustration shows a sample print out which is printed on both sides.

Page Number 00000001 3 in.

6 in.
12.5% slant 9 in.
line pattern or 12.5 in.

Dependent on a paper width setting

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Graphics Print Test

The following illustration shows a sample print out which is printed on both sides.

Page Number 00000001 3 in.

6 in.
12.5% slant 9 in.
line pattern or 12.5 in.

Dependent on a paper width setting

Adjustments
There are six functions which can be adjusted by commands.

l Sensor Adjustment (Off-line diagnostic mode only)

l Top margin adjustment
l Black form cut position adjustment
l Present position adjustment
l Print density adjustment
l Sensor level adjustment.

Sensor Test
The Sensor test reports, in M_DATA, status and sensor information. There should be no movement of
the printhead during this test.

Print Quality Test

The Print Quality test is an NCR Logo graphic, followed by a printout of vertical boxes and a solid black
rectangle. This is followed by a “Check Solid Box For White Lines” statement as shown in the following
illustration.

The Print quality test print for a 2ST Statement is a NCR Logo graphic, followed by a full character set
printout single wide, and a solid black rectangle on one side and a 2ST logo printed on the second side
of the statement.

Printer Alignment Test

This test prints a sheet of paper with several vertical lines across the paper width, then cuts. The lines
allow confirmation that the paper is not skewed.

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Slew Test
The Slew Test prints “START” on the first line, slews 9 lines, and then prints “FINISH” and cuts.

Slew To Black Mark & Cut Test

This test prints “Slews To Black Mark And Cuts” and slews to the next black mark and cuts the paper.

Note: This test is only offered on printers configured for black mark paper.

Transport Forward Test

The test drives the transport forward for 5 seconds. Paper must be removed from the printer for this
test to run.

Paper Feed Motor Test

The test drives the paper feed motor and print head motor for 5 seconds. Paper must be removed from
the printer for this test to run.

Knife Cut Test

The cut test causes the knife to be activated. Paper must be removed from the printer for this test to
run.

Cut And Capture Test

The printer slews to the next black mark and cuts the paper, then captures the receipt or statement.

Note: This test is only offered on printers configured for black mark and with a capture bin.

Cam Motor Test

The test drives the cam motor for 5 seconds. Paper must be removed from the printer prior to the test.

Fascia Alignment Test

The test prints a graphic to allow the Field Engineer to determine whether the fascia/statement printer
alignment should be adjusted as shown in the following illustration.

Check Fascia Alignment

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Level 3 Diagnostics
The level 3 diagnostics returned for the statement printer are:

Tallies
Tally Description

KNIFE CUTS The number of times a knife cut has occurred.

STATEMENTS ISSUED The number of times a statement has been issued.
STATEMENTS CAPTURED The number of times a statement has been captured.
BLACK MARK ERRORS The number of times a black mark error has been detected.
KNIFE JAMS The number of times a knife jam has occurred.
EXIT JAMS The number of times an exit jam has occurred.
TRANSPORT JAMS The number of times a transport jam has occurred.
CAPTURE JAMS The number of times a capture jam has occurred.
PAPER LENGTH The number of metres of paper that have passed the printhead.
ERROR RECOVERIES The number of error recoveries.
PRINTER OVER HEATED The number of times the printer has over-heated.
CAM JAMS The number of times a cam jam has occurred.
ILLEGAL SEQUENCES The number of times an illegal sequence warning has occurred.
FLASH CYCLES The number of times the device memory has been flashed.
HEAD OPENINGS The number of times the head has been opened.
HOURS ON The number of hours powered on.
SUPPLY VOLTAGE ANOMALY The number of times the voltage has dropped below 65% of
required voltage.
USB COMMUNICATIONS FAILURE The number of times driver communications has been lost.
ATM STATEMENT TRANSACTION The number of times a statement has been issued.
COUNTER
FAILED ATM STATEMENT The number of knife jams + black mark errors + exit jams +
TRANSACTION COUNTER transport jams + cam jams occurred.
STATEMENT PERFORMANCE The difference between good knife cuts and transport jams.

STRAPPING
Fuse
There is a fuse 10A fuse on the drive board.

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ADJUSTMENTS
The Configuration menu in System Application (Sys App) displays the following options for the
statement printer:

Menu Description

Paper type Sets the printer to use either Black mark or Non black mark
Printer contrast Sets the printer contrast in the range 0 (lightest) to 30 (darkest).
Default value is 15.
Black mark cut Sets where within the black mark the form is cut.
position Minimum value is 0 and maximum value 30.
adjustment Default value is 3.
Adjust left margin Sets the position of the left margin.
Adjustments are in steps of 0.125 mm (0.005 in) within the range of
Min. -1.875 mm (±0.075in.) to max +1.875 mm (±0.075in).
Minimum value is 0, maximum value 30. Default value is 0.
Present position Sets the position of the first line of print. Minimum value is 0,
adjustment maximum value 30. Default value is 15.
Paper width Sets paper width of paper being used.
Paper width 155.6 mm (6.125 inch)
Paper width A4 210 mm (8.27 inch)
Paper width Letter 215.9 mm (8.5 inch).

FRU REMOVAL AND REPLACEMENT

The procedures in this section describe the removal and replacement of the:

l Transport (including capture bin)

l Print engine
l Hopper
l Engine signal cable
l Paper low sensor cable assembly
l Capture bin full sensor.

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Transport
1. Disconnect the capture bin full and engine signal harnesses from the transport control board.
2. Ease the harnesses back through the slot in the transport frame and release the cable tie
holding the harness to the frame.

Capture Bin Full Harness

Transport Control Board

Engine Signal Harness

3. Remove two circlips (one each side) of the transport support pin and withdraw the support pin
while supporting the assembly. Lift the transport clear of the printer.

Circlip

Support Shaft

Print Engine
1. Remove and retain the four screws (two on each side), securing the print engine to the frame.
2. Disconnect the paper low sensor harness.
3. Lift the print engine and disconnect the ribbon harness from the print engine control board.

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4. Slide the engine clear of the frame and lift it up.

Print Engine Fixing Screws Paper Low Sensor Harness

Hopper
To remove the hopper, remove the print engine and transport, as described previously.

Engine Signal Cable

1. Remove the print engine as described previously. Release the ribbon cable from the print engine
control board.
2. Disconnect the capture bin full and engine signal harnesses from the transport control board.
3. Ease the harnesses back through the slot in the transport frame and release the cable tie
holding it to the frame.

Capture Bin Full Harness

Transport Control Board

Engine Signal Harness

4. Release the cable from the transport control board and withdraw the cable through the
transport frame.

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Paper Low Sensor Cable Assembly

1. Disconnect the sensor cable at the connector shown below.
2. Remove the screw fixing the sensor assembly to the hopper.

Cable Connector Sensor Cable Fixing Screw

Capture Bin Full Sensor

1. Disconnect the capture bin full harness from the transport control board.
2. Ease the harnesses back through the slot in the transport frame and release the cable tie
holding it to the frame.

Capture Bin Full Harness

Transport Control Board

Engine Signal Harness

3. Remove the print engine as previously described.

4. Locate and release the capture bin full sensor and remove.

CABLING
None.

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CONNECTOR ASSIGNMENTS/PINOUTS
Logic Board
Board Layout

J5
J3

J4

J4 Board to board connector

J5 Operator panel harness

Pin Assignments - USB I/F connector

Pin Desc

1 VBUS
2 D-
3 D+
4 GND
Shell Shield

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Drive Board
J1

J7

J4

J3
J16

J2

J12
J10 J6
J5

J13
J8 J15

J1 Cutter motor J7 Thermal harness

J2 Cam motor J8 Sensor harness
J3 Motor connector J10 Board to wire connector
J4 Thermal harness J13 Sensor harness connector
J5 Sensor harness J15 Board to Board
J6 Power

Pin Assignments - Power connector

Pin Description

1 Power Ground
2 Power Ground
3 +24V DC
4 Power Ground
5 +24V DC
6 Power Ground
7 +24V DC
8 +24V DC
Shell Frame Ground

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TEST/ADJUSTMENT TOOLS
None.

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STIRLING RECEIPT PRINTER

INTRODUCTION
This chapter describes the Stirling receipt printer of which there are the following four variants:

1ST - 1 Sided Thermal 2ST - 2 Sided Thermal 2ST - 2 Sided Thermal 2ST - 2 Sided Thermal
(Standard) (Standard) (Capture) (Standard & Dual Roll)

DESCRIPTION
Power Requirements
The printer requires power from the ATM/IAT power supply (+24V DC ±10%) and power consumption is
up to 6A rms.

Paper Specification
The paper used in your printer must conform to the specifications given in NCR publication Consumable
Items for Self Service (B006-4992). The publication also provides ordering details of the ATM/IAT
consumables which should be purchased from NCR Systemedia.

Printable Area
Black Mark Alignment
The printer will cut within the black mark according to adjustment parameters. Registration will be
automatically restored if lost.

Receipt Paper Low

Paper low signal will indicate when 19.6m (64ft) ±4.9m (16ft) of paper remains on the supply roll.
When a set length of paper (default is 5m) has passed through the printer after paper low is reported,
the printer will report paper out if a jam condition occurs after this point or if the printer is dual roll with
hopper usage set as single supply.

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Sensor Locations
Transport
The Illustration and table below describe the location and function of the printer transport sensors.

Sensor Sensor Location Function PCB

ID name
A TJ Transport Jam Transport Detects a jam within the transport J9

B Exit Exit Transport Detects when paper is presented to the customer at the J9
exit.
Activates capture if the paper is not taken.

C CB Capture Bin Transport Detects paper in the capture bin J9

D CBF Capture Bin Transport Detects when the capture bin is full and suspends capture J9
Full function

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Engine and Feeder

The Illustration and table below describe the location and function of the printer engine and feeder
sensors.

Sensor Sensor Location Function PCB DF

ID name PCB
A DF_1a Dual Feed Dual Feed Detects which feeder is in use, acts as PE during J10 J1
Unit reverse feed.

B DF_1b Dual Feed Dual Feed Detects which feeder is in use, acts as PE during J10 J1
Unit reverse feed.

C DF_2a Dual Feed Dual Feed Detects which feeder is in use, acts as PE during J10 J8
Unit reverse feed.

D DF_2b Dual Feed Dual Feed Detects which feeder is in use, acts as PE during J10 J8
Unit reverse feed.

E DF_CO1 Dual Feed Dual Feed Detects when DF upper cover is open. J10 J3
Unit

F DF_CO2 Dual Feed Dual Feed Detects when DF lower cover is open. J10 J3
Unit

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Sensor Sensor Location Function PCB DF

ID name PCB
G Cover Cover Open Engine Detects cover open. Stops all actions except cutter. J7 -
Open

H PE Paper End Engine Detects paper end, but not used for paper J7 -
positioning

I BM Black Mark Engine Black mark registration. J7 -

J TOF Top of Form Engine Detects Top of Form (2ST only) J12 -

Hopper
The Illustration and table below describe the location and function of the printer hopper sensor(s).

Sensor ID Sensor name Location Function PCB DF PCB

A Paper Low 1 Paper Low 1 Hopper Detects paper low J7 -
B Paper Low 2 Paper Low 2 Hopper Detects paper low J7 J3

C Paper Low Paper Low Hopper Detects paper low J7 -

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Electrical System

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TROUBLESHOOTING
LEDs Location and Meaning
The LEDs are located on the printer control PCB and are visible through the cover when viewed from
above.

Red LED Green LED

State Meaning State Meaning
Off No error or warning Off Error

On Paper jam On On Line Mode

Slow Flash Error Slow Flash Warning but it is possible to print

Fast Flash Serious error Fast Flash IPL Mode

GREEN LED RED LED

IPL Mode Fast Flash Off

On-Line Mode On Off

Paper Empty Standard or both dual feeder bins are empty Off Fast Flash

One of the dual feeder bins are empty Slow Flash Slow Flash

Paper Low Standard or both dual feeder bins are nearly empty Slow Flash Off

One of dual feeder bins is nearly empty Slow Flash Off

Paper Jam Dual feeder Off On

Capture bin Off On

Transport Off On

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GREEN LED RED LED

Error Hardware (ROM, EEPROM, TH) Off Fast Flash

Cover open Off Fast Flash

Black mark Off Slow Flash

Cutter jam Off Fast Flash

Unable to load paper Off Fast Flash

Capture bin full Slow Flash Off

Power off Off Off

Module Error Messages

The following error messages are reported by the receipt printer. Refer to the "FRU Removal and
Replacement" section for detailed instructions on replacing.

Module Error Possible Root Cause(s) Isolation Resolution

State

M_Status: 1 Connector J9 on the PCB Check the knife connector J9. Re-connect the knife.
Knife Jam disconnected. Unload paper. Run HW_DIAG "Knife Test".

Knife motor/gear faulty. Unload paper. Run HW_DIAG "Knife Test". Replace the printer knife.
Observe motor/gears

Knife sensor faulty. Unload paper. Run HW_DIAG "Knife Test". Replace the printer knife.

M-Status: 3 Black mark sensor Ensure sensor is unobstructed. Clear obstruction from
Black Mark obstructed. Run HW_DIAG "Slew to Black Mark Test". the sensor.
Error
Black mark sensor is dirty. Ensure sensor is clean . Clean the sensor.
Run HW_DIAG "Slew to Black Mark Test".

Black mark sensor is faulty. Check connector J7. Replace the printer
engine.

M_Status: 5 Paper out sensor cable Run HW_DIAG looped "Sensor Test". Re-connect the sensor
Paper Out disconnected. Cover and uncover sensor. harness.

Sensor Failure. Run HW_DIAG looped "Sensor Test". Replace the printer
Cover and uncover sensor. hopper.

PCB Faulty. Run HW_DIAG looped "Sensor Test". Replace the printer
Cover and uncover sensor. engine.

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Module Error Possible Root Cause(s) Isolation Resolution

State

M_Status: 8 Cable disconnected from Check the USB Cable. Re-connect the USB
Comms Error printer. cable.

Cable disconnected from Check the USB Cable. Re-connect the USB
hub. cable.

Power cable disconnected Check the power cable. Re-connect the power
from the printer. cable.

Power cable disconnected Check the power cable. Re-connect the power
from the power supply. cable.

Power requires RESET. Run HW_DIAG "Self Test".

USB cable fault. Replace the USB cable and retest. Connect the USB cable.

Power cable fault. Replace the power cable and retest. Connect the power cable.

M_Status: 9 Cover open sensor cable is Close cover. Check cable. Replace the printer
Print Head faulty J4. Run HW_DIAG "Sensor Test". engine.
Open
Cover open sensor is faulty. Close printer. Replace the printer
Run HW_DIAG "Sensor Test". engine.

M_Status: 16 Motor/Gear failure. Run HW_DIAG "Print Quality Test". Replace the printer
Exit Jam on Observe motors/gears. transport.
Eject
Belt Failure. Run HW_DIAG "Print Quality Test". Replace the printer
Observe belt to determine if slipping. transport.

Sensor Failure. Run HW_DIAG looped "Sensor Test". Replace the printer
Cover and uncover sensor. transport.

PCB Faulty. Run HW_DIAG looped "Sensor Test". Replace the printer
Cover and uncover sensor engine.

M_Status: 17 Motor/Gear failure. Run HW_DIAG "Print Quality Test". Replace the printer
Transport Jam Observe motors/gears transport.
on Exit
Belt Failure. Run HW_DIAG "Print Quality Test". Replace the printer
Observe belt to determine if slipping. transport.

Sensor Failure. Run HW_DIAG looped "Sensor Test". Replace the printer
Cover and uncover sensor. transport.

PCB Faulty Run HW_DIAG looped "Sensor Test". Replace the printer
Cover and uncover sensor. engine.

M_Status: 18 Motor/Gear failure Run HW_DIAG "Print Quality Test". Replace the printer
Transport Jam Observe motors/gears. transport.
on Capture
Belt Failure. Run HW_DIAG "Print Quality Test". Replace the printer
Observe belt to determine if slipping. transport.

Sensor Failure. Run HW_DIAG looped "Sensor Test". Replace the printer
Cover and uncover sensor. transport.

PCB Faulty. Run HW_DIAG looped "Sensor Test". Replace the printer
Cover and uncover sensor engine.

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Module Error Possible Root Cause(s) Isolation Resolution

State

M_Status: 23 Sensor Failure. Run HW_DIAG looped "Sensor Test". Replace the printer
Capture Bin Cover and uncover sensor. transport.
Full
PCB Fatal. Run HW_DIAG looped "Sensor Test ". Replace the printer
Connect and disconnect connector. engine.

M_Status: 24 ATM/IAT power supply Test power from module to distribution board Replace the ATM/IAT
Power Supply harness is faulty. to ATM/IAT supply. power harness.
Voltage Error
ATM/IAT power supply is Check the ATM/IAT power supply. Replace the ATM/IAT
faulty. power supply.

Printer PCB faulty. Check for red LED. Replace the receipt
printer.

M_Status: 25 Printer is reporting a PCB Replace the printer PCB.

Printer PCB fault.
Error

M_Status: 27 Print head is consistently Check ATM/IAT cooling environment. Replace the printer
Print Head over temperature. engine.
Over
Temperature

M_Status: 28 Paper Low sensor cable Run HW_DIAG looped" Sensor Test". Re-connect the sensor
Paper Low disconnected. Cover and uncover sensor. harness.

Sensor Failure. Run HW_DIAG looped "Sensor Test". Replace the printer
Cover and uncover sensor. hopper.

PCB Faulty. Run HW_DIAG looped "Sensor Test". Replace the printer
Cover and uncover sensor. engine.

M_Status: 29 Motor/Gear failure. Run HW_DIAG "Print Quality Test". Replace the printer
Exit Jam on Observe motors/gears. transport.
Capture
Belt Failure. Run HW_DIAG "Print Quality Test". Replace the printer
Observe belt to determine if slipping. transport.

Sensor Failure. Run HW_DIAG looped "Sensor Test". Replace the printer
Cover and uncover sensor. transport.

PCB Faulty. Run HW_DIAG looped" Sensor Test". Replace the printer
Cover and uncover sensor. engine.

M_Status: 31 Transport not connected. Unload paper. Check transport harness. Re-connect the transport.
Transport Not Run HW_DIAG "Transport Forward Test". Press the feed switch.
Connected
Connector Failure. Run HW_DIAG looped "Sensor Test ". Replace the printer
Connect and disconnect connector. transport.

PCB Faulty Run HW_DIAG looped "Sensor Test". Replace the printer
Cover and uncover sensor. engine.

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Module Error Possible Root Cause(s) Isolation Resolution

State

M_Status: 34 Dual Feed Mechanism Jam Unload paper. Replace dual feed
Dual Feed While Changing The Hopper Run HW_DIAG looped "Transport Forward mechanism.
Mechanism Test".
Jam
Dual Feed Motor 1 Faulty Unload paper. Replace the dual feed
Run HW_DIAG "Paper Feed Motor Test". mechanism.
Motor and gears should turn.

Dual Feed Motor 2 Faulty Unload paper. Run HW_DIAG "Paper Feed Replace the dual feed
Motor Test". Motor and gears should turn. mechanism.

Dual Feed Mechanism Sensor Run HW_DIAG looped "Sensor Test". Replace the printer
Failure Cover and uncover sensor. transport.

PCB Faulty Run HW_DIAG looped "Sensor Test". Replace the printer
Cover and uncover sensor. engine.

General Checks
l Check that the power cable is connected securely at both ends.
l Check that the interface cables between the printer, the USB hub and the PC core are connected
securely.
l Check the joint harness of the cutter motor is connected correctly.
l Check that the transport feed motor connector is correctly connected to the joint harness
underneath the dual roll engine block.
l Check that the interface cable for the module reporting a problem is connected securely:

Problem Check Cable

Frequent knife jams Cutter motor cable (J5)

Paper low not detected/ Frequent paper empty messages Paper low sensor cable (J7)

Frequent black mark errors Black mark sensor (J7)

Frequent capture jams CB sensor cable (J9)

Frequent transport jams Feed motor cable (J6)

Paper not feeding correctly Feed motor cable (J6)

Poor printing or none at all Thermal head cable (s) (J1 & J4)

Printer open message can not be cleared Open sensor cable (J7)

l Check if the fuses on the PCB (F1 and F2) have blown
l Check that the sensors are not obscured by foreign objects/paper dust.
l Check the 24V power supply to the control board.
l Check that correct type of thermal paper is being used (one or two sided), and that it is not damp,
dirty or dusty. Check the paper is loaded the correct way around.
l Check for foreign objects in the feed path / stuck to the paper feed rollers or paper guides. Clean
the areas carefully.
l Clean the thermal elements in the print head with alcohol if there are print quality problems.
l Clean the transport belts with alcohol if there are frequent jams.

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l Clean the transport sensors using compressed air without removing them from the printer chassis.
If for any reason sensors are removed, they must be re-calibrated.
l Refer to the “Re-calibration” section for detailed instructions.
l Check for wear or lack of tension in the transport belts, replace transport assembly if necessary.
l If an EEPROM error is detected, switch the printer off and on again to confirm the diagnostic
result. If there is no change, replace the print engine.

DIAGNOSTICS
For general diagnostic information see the Diagnostics Overview chapter in the Diagnostics section.

Level 0 Diagnostics
Level 0 diagnostic tests run on start-up and reset.

LED Diagnostics Display

The following table shows the codes displayed by the LEDs in the event of an error.

GREEN LED RED LED

IPL Mode Fast Flash OFF

On-Line Mode ON OFF

Paper Empty Standard model or dual feeder both bins are empty OFF Fast Flash

One of the dual feeder bins are empty Slow Flash Slow Flash

Paper Low Standard model or dual feeder both bins are nearly empty Slow Flash OFF

One of dual feeder bins is nearly empty Slow Flash OFF

Paper Jam Dual feeder OFF ON

Capture Bin OFF ON

Transport OFF ON

Error Hardware (ROM, EEPROM, TH) OFF Fast Flash

Cover open OFF Fast Flash

Black mark OFF Slow Flash

Cutter Jam OFF Fast Flash

Unable to load paper OFF Fast Flash

Capture bin full Slow Flash OFF

Power off OFF OFF

Device Diagnostics
All the Sys App device diagnostic tests that involve printing initialize the receipt printer in the following
manner:

l Top and bottom margins are set to 0 and 40

l Line spacing is set to 2.6 mm (1/9 in.)

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l Top line position 25.4 mm (1 in.).

All the settings set on entry into diagnostics are restored on exit. Looping is allowed on all tests. Tests
that require paper out do not run if paper is left in, however, they still return a good response.

Note: All tests will be printed on the paper loaded into the print engine, so if there is valuable media
loaded in the rear hopper, it is advisable to unload it from the print engine prior to running diagnostics
tests.

Sensor Test
The Sensor test reports, in M_DATA, status and sensor information. There should be no movement of
the print-head during this test.

Print Quality Test

Available on single feed printers only. The test produces a receipt with:

l the NCR logo

l a full character set printout, single wide
l a solid black rectangle
l a “Check Solid Box For White Lines” statement.

If a 2ST printer is loaded with 1ST paper, the following statement will also be printed

l “Single-sided Paper on 2ST Printer”.

On 2ST printers the reverse side will have:

l the 2ST logo

l a solid black rectangle
l a “Check Solid Box For White Lines” statement.

Print Quality Test - Front Hopper

Available on dual feed printers only. This test produces a receipt from the front hopper with the same
information as for Print Quality Test and also the statement “Printed from Front Hopper”.

Print Quality Test - Rear Hopper

Available on dual feed printers only. This test produces a test print from the rear hopper with the same
information as for Print Quality Test and also the statement “Printed from Rear Hopper”.

Print Alignment Test

This test prints a sheet of paper with several vertical lines across the paper width, then cuts. The lines
allow confirmation that the paper is not skewed.

Slew Test
The Slew Test prints “START” on the first line, slews nine lines, and then prints “FINISH” and cuts.

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Transport Forward Test

The test drives the transport for 5 seconds and then switches it off. Paper must be removed from the
printer for this test to run.

Paper Feed Motor(s) Test

The test drives the paper feed motor and the print head motor for 5 seconds. Paper must be removed
from the printer for this test to run.

Knife Cut Test

The cut test causes the knife to be actioned. There should be no paper in the printer for this test.

Fascia Alignment Test

The test prints a graphic to allow the Field Engineer to determine whether the fascia/receipt printer
alignment should be adjusted.

Slew to Black Mark Test

This test slews to the next black mark and cuts the paper.

Note: This test is only offered on printers configured for black mark paper.

Cut and Capture Test

The printer slews to the next black mark and cuts the paper, then captures the receipt.

Note: This test is only offered on printers configured for black mark paper and with a capture bin.

Important note: all test receipts should be removed from the printer prior to putting the ATM/IAT back
into service.

Service Tallies
The tallies returned for the receipt printer are:

Tally Description

RECEIPTS The number of receipts issued. Incremented following a cut function.

CAPTURE The number of receipts captured.
MARK ERR The number of times the device controller failed to detect the index mark on
preprinted paper while performing a form feed to black mark.
KNIF JAM The number of knife jams.
EXIT JAM The number of exit jams (exit jam on capture/exit jam on eject).
TRAN JAM The number of transport jams (transport jam on capture/transport jam on eject) .
CAPT JAM The number of capture jams (transport jam on capture/exit jam on capture)
HOURS ON The number of hours the printer has been switched on.

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Tally Description

PAP LEN The number of millimeters of paper that have passed under the print-head.
ERR RECO The number of error recoveries.
OVER HEAT The number of times the printer has over-heated.
FLSH CYC The number of flash cycles.
SUP VOLT The number of supply voltage anomalies.
USB COM The number of USB communications faults.
ILLEG SEQ The number of times an illegal sequence warning has occurred.
KNIFE CUT The number of knife cuts.
DFEED JAM The number of times a dual feed mechanism jam has occurred .

STRAPPING
The Illustration below shows the Reset Switch (SW1) and DIP Switch (DSW1) referenced throughout the
following sections. The PCB switches are visible through the cover when viewed from above.

DIP Switch Configuration

Bit 0 Bit 1 Description Remark

0 0 On Line Mode On line state

1 0 Self Test Mode Off line state
0 1 Flash Download Mode Off line state
1 1 Sensor Adjustment Mode Off line state

ADJUSTMENTS
The Configuration menu in System Application (Sys App) displays the following options for the receipt
printer:

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Menu Description

Form Feed Form Feed Sets the printer to feed to either:

(front hopper) Form l Black mark

l Fixed length (min. value 1, max value 500)

Feed (rear hopper)
l Variable length, that is the length of printed date plus a margin

(minimum value for bottom margin is 77, maximum value 500).

Printer Contrast Sets the printer contrast in the range:
0 (lightest) to 14 (darkest). Default value is 2.
Black Mark Cut Sets where within the black mark the form is cut. Minimum value is 0,
Position Adjustment maximum is 14. Default is 2.
Adjust Left Margin Sets the position of the left margin.
Adjustments are in steps of 0.125mm (0.005 in.) within the range of
minimum -1.875mm (-0.075 in.) to maximum +1.875mm (±075 in.)
Minimum value is 0, maximum is 30. Default value is 15.
Present Position Sets the position of the first line of print relative to the top of the page.
Adjustment Minimum value is 1, maximum is 30. Default is 15.
Colour Sets the printer to use 2-colour paper.

Printer Configuration Printout

To print out the current settings and functions, press and hold the Feed button and press the reset
button. After the test is complete, reset the DIP switch (DSW1) settings to OFF then either power off or
press the reset button (SW1) to reboot the printer. The printout can also be performed in on-line mode.

Printer Sensor Re-calibration Procedure

Sensors re-calibration process is required when sensors are replaced.

One–sided (1ST) Single Roll with or without Capture

Perform the following steps to re–calibrate the sensors:

1. Remove all the paper from the transport or capture, and paper roll from the hopper.
2. Power–up the printer with DIP switches set for "Sensor Adjustment Mode" 1 and 2 to ON.
3. If the printer detects this status, two LEDs are off.

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4. Briefly press the Feed button three times to select sensor adjustment. Two LEDs indicate the
status of the self test. The table below lists and displays the status of the LEDs during the self
test.

Press Red Green

Feed Button LED LED

0
(power-up state)
1 time

2 times

3 times

5. Press and hold the Feed button.

6. The firmware measures the level of sensors.
7. Load a black mark paper roll into the hopper.
8. Press the Feed button.
9. The paper is loaded, cut, and presented. If a capture bin is present, the paper is then captured.
The Sensor adjustment is performed during feeding.
10. If both LEDs are flashing, sensor adjustment is successful. If red LED is ON, sensor adjustment is
unsuccessful.
11. After re-calibration, set all DIP switches OFF, and power the printer off and on.

Note: Black mark mode executes this procedure.

One-Sided (1ST) Dual Roll with or without Capture

Perform the following steps to re–calibrate the sensors:

1. Remove all paper from the transport or capture, feeders, and paper roll from both hoppers.
2. Power–up the printer with DIP switches set for "Sensor Adjustment Mode" 1 and 2 to ON.
3. If the printer detects this status, two LEDs are off.
4. Briefly press the Feed button three times to select sensor adjustment.
5. Two LEDs indicate the status of the self test. The table below lists and displays the status of the
LEDs during the self test.

Press Red Green

Feed Button LED LED

0
(power-up state)
1 time

2 times

3 times

6. Press and hold the Feed button.

7. The firmware measures the level of sensors.

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8. Load black mark paper rolls into both front and rear hoppers.
9. Feed the black mark paper from front hopper to lower feeder and press the Feed button.
10. The paper is loaded, cut, and presented. If a capture bin is fitted, the paper is then captured. The
Sensor adjustment is performed during feeding.
11. If both LEDs are flashing, sensor adjustment is successful. If red LED is ON, sensor adjustment is
unsuccessful.
12. After re-calibration, set all DIP switches OFF, and power the printer off and on.

Note: Black mark mode executes this procedure.

Two-Sided (2ST) Single Roll with or without Capture

Selecting Single Side Test Mode or Double Side Test Mode.
Perform the procedure below to select Single Side (1ST) test mode or Double Side (2ST ) test mode.

Sensor Re-calibration Procedure

Perform the following steps to re–calibrate the sensors:

1. Remove all paper from the transport or capture, and paper roll from the hopper.
2. Power–up the printer with DIP switches set for "Sensor Adjustment Mode" 1 and 2 to ON.
3. Select 1ST or 2ST mode.

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 NCR SelfServ 88 ATM Service Manual
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4. Briefly press the Feed button three times to select sensor adjustment. Two LEDs indicate the
status of the self test. The table below lists and displays the LED status during the self test.

Press Red Green

Feed Button LED LED

1 time

2 times

3 times

5. Push and hold the Feed button.

6. The firmware measures the level of sensors.
7. Set a black mark paper roll in the hopper.
8. Press the Feed button. The paper is loaded, cut and presented. If a capture bin is present the
paper is then captured. The Sensor adjustment is performed during feeding.
9. Remove all the paper roll from the printer, and replace with 2ST paper roll.
10. Press the Feed button. The paper is loaded, cut and presented. And then it is captured if capture
bin present. The 2ST sensor adjustment is performed during feeding.
11. If both LEDs are flashing, sensor adjustment is successful. If red LED is ON, sensor adjustment is
unsuccessful.
12. After re-calibration, set all DIP switches OFF, and power the printer off and on.

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 NCR SelfServ 88 ATM Service Manual
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Two-Sided (2ST) Dual Roll with or without Capture

Selecting Single Side Test Mode or Double Side Test Mode
Perform the procedure below to select Single Side (1ST) test mode or Double Side (2ST ) test mode.

Sensor Re-calibration Procedure

Perform the following steps to re–calibrate the sensors:

1. Remove all the paper from the transport or capture, and paper roll from the hopper.
2. Power–up the printer with DIP switches set for "Sensor Adjustment Mode" 1 and 2 to ON.
3. Select 1ST or 2ST mode.
4. Briefly press the Feed button three times to select sensor adjustment. Two LEDs indicate the
status of the self test. The table below lists and displays the LED status during the self test.

Press Red Green

Feed Button LED LED

1 time

2 times

3 times

5. Press and hold the Feed button.

6. The firmware measures the level of sensors.

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 NCR SelfServ 88 ATM Service Manual
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7. Set black mark paper rolls in the front and rear hoppers.
8. Feed the black mark paper from front hopper to lower feeder, and press the Feed button. The
paper is loaded, cut, and presented. If a capture bin is fitted, the paper is then captured. The
Sensor adjustment is performed during feeding.
9. Remove all black mark paper rolls from the printer, and replace with 2ST paper roll into the
front hopper only.
10. Feed the 2ST paper from front hopper to lower feeder, and press the Feed button. The paper is
loaded, cut and presented. If capture bin present, the paper is then captured. The 2ST sensor
adjustment is performed during feeding.
11. If both LEDs are flashing, sensor adjustment is successful. If red LED is ON, sensor adjustment
unsuccessful.
12. After re-calibration, set all DIP switches OFF, and power the printer off and on.

FRU REMOVAL AND REPLACEMENT

Observe precautions for handling ELECTROSTATIC SENSITIVE DEVICES.

The procedures in this section describe the removal and replacement of the following field replaceable
units:

l Transport Assembly (Standard and Capture)

l Single Feeder Damper
l Main Engine Assembly (1ST and 2ST)
l Hopper Assembly (Standard and Dual)
l PCB (1ST and 2ST)
l Dual Feeder Assembly
l Thermal Head Assembly (1ST and 2ST)
l Cutter Assembly
l Transport Belt and Tension Springs.

Transport Assembly (Standard and Capture)

The illustrations used in the following procedure show the standard transport assembly. Unless stated
otherwise, the instructions for both standard and capture variants are the same.

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 NCR SelfServ 88 ATM Service Manual
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Removal
1. Remove and retain the machine screw securing the transport assembly to the hopper assembly.

2. Remove and retain the machine screw securing the transport assembly to the hopper assembly.

3. Loosen the two lower thread forming screws securing the transport assembly to the hopper
assembly.

4. Carefully lift the transport assembly clear of the printer assembly taking care not to snag or
stress the attached cable.

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 NCR SelfServ 88 ATM Service Manual
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5. Disconnect the cables from the printer assembly. (Three connectors for standard transport and
five for capture transport).

Replacement
Fitting the replacement transport assembly is the reverse of this procedure. Take care not to trap any
cabling under the screw or between the frames.

Single Feeder Damper

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 NCR SelfServ 88 ATM Service Manual
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Removal
1. Remove and retain the three side frame screws shown.

2. Press the damper downwards into the service position. The damper guide will align with the
enlarged opening in the side frame guide slot.

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 NCR SelfServ 88 ATM Service Manual
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3. Hold the damper down and splay the side frame enough to disengage the damper guides.

4. Lift the damper clear and release the side frame.

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 NCR SelfServ 88 ATM Service Manual
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Replacement
1. Ensure the torsion springs on the replacement damper are located on the pivots with the legs
located in the retaining features.

2. Present the damper to the printer upside down and locate the pivot into the fixed side frame.
Ensure that the spring legs are located as shown. Splay the side frame apart enough to locate
the other pivot.

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 NCR SelfServ 88 ATM Service Manual
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3. With both pivots and springs located lift the damper upwards.

4. Hold the damper and splay the side frame again. Rotate the damper into the service position
and release the side frame.

5. Check that the both pivots, both guides and both springs are still fully engaged. Test the damper
movement.

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6. Replace the three screws removed previously.

Main Engine Assembly (1ST and 2ST)

The illustrations used in the following procedure show the 1ST Standard variant. Unless stated
otherwise, the instructions for 1ST, 2ST, Standard and *Dual Feeder variants are the same.

Note: * - The 1ST variant is not available with the dual feeder

Removal
1. If Fitted, remove and retain the single feed damper from the printer. (See 'Single Feed Damper'
instructions.)

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 NCR SelfServ 88 ATM Service Manual
621

2. Remove and retain the rear thread forming screws securing the main engine assembly to the
hopper assembly. Loosen the front thread forming screws securing the main engine assembly to
the hopper assembly.

3. Remove and retain the rear thread forming screws securing the main engine assembly to the
hopper assembly. Loosen the front thread forming screws securing the main engine assembly to
the hopper assembly.

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 NCR SelfServ 88 ATM Service Manual
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4. Carefully tilt the main engine assembly to expose the hopper assembly paper low sensor cable(s)
underneath. Disconnect the cable(s). (One for standard hopper and two for dual).

5. Carefully lift the main engine assembly clear of the printer assembly. Disconnect the transport
assembly cables.
6. If Fitted, remove and retain the dual feeder assembly from the printer. (See 'Dual Feeder'
instructions.)

Replacement
Fitting the replacement main engine assembly is the reverse of this procedure.

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 NCR SelfServ 88 ATM Service Manual
623

Hopper Assembly

Unless stated otherwise, the instructions for both standard and dual variants are the same.

Removal
1. Remove and retain the transport assembly. (See 'Transport' instructions). Place the transport
assembly on a clean flat surface.
2. Remove and retain the main engine assembly. (See 'Main Engine' instructions). Place the main
engine assembly on a clean flat surface.

Replacement
Fitting the replacement hopper is the reverse of this procedure.

PCB (1ST and 2ST)

The illustrations used in the following procedure show the 1ST with a single hopper. Unless stated
otherwise, the instructions for 1ST, 2ST, Standard and Dual Feeder variants are the same.

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 NCR SelfServ 88 ATM Service Manual
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Removal
1. Remove and retain the main engine assembly. (See 'Main Engine' instructions). Place the main
engine assembly on a clean flat surface.
2. Remove and retain the two side thread forming screws securing the PCB mounting to the main
engine assembly.

3. Carefully extract the PCB and mounting from the main engine assembly. Remove and retain the
top and side thread forming screws securing the PCB cover to the mounting. Remove and retain
the cover.

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 NCR SelfServ 88 ATM Service Manual
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4. Disconnect all of the connectors from the PCB.

5. Remove and retain the four machine screws securing the PCB to the mounting.

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 NCR SelfServ 88 ATM Service Manual
626

6. Carefully remove the PCB from the mounting taking care not to snag on the retaining tab in the
corner.

Replacement
Fitting the replacement PCB is the reverse of this procedure.

1ST PCB Interconnect

2ST PCB Interconnect

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 NCR SelfServ 88 ATM Service Manual
627

Ensure that the PCB cover is located into the two tabs on the underside of the mounting bracket.

Dual Feeder Assembly

Removal
1. Remove and retain the main engine assembly. (See 'Main Engine' instructions). Place the main
engine assembly on a clean flat surface.
2. Remove and retain the two side thread forming screws securing the PCB mounting to the main
engine assembly.

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 NCR SelfServ 88 ATM Service Manual
628

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 NCR SelfServ 88 ATM Service Manual
629

3. Carefully extract the PCB and mounting from the main engine assembly. Remove and retain the
top and side thread forming screws securing the PCB cover to the mounting. Remove and retain
the cover.

4. Disconnect the dual feeder cable from the PCB (J10).

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 NCR SelfServ 88 ATM Service Manual
630

5. Remove and retain the four side thread forming screws securing the dual feeder to the main
engine assembly.

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 NCR SelfServ 88 ATM Service Manual
631

6. Carefully lift the dual feeder clear of the main engine assembly taking care not to snag any
cabling.

Replacement
Fitting the replacement dual feeder is the reverse of this procedure.

Note: Ensure that both of the slots in the sideframe of the dual feeder are engaged in the tabs on each
side of the main engine assembly.

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 NCR SelfServ 88 ATM Service Manual
632

Thermal Head Assembly (1ST)

Removal
1. Unlatch and fully open the top cover of the print engine.

2. Rotate the paper guide upwards to open and expose the thermal head. The paper guide will
click and hold in the open position.

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 NCR SelfServ 88 ATM Service Manual
633

3. Disengage the two side latches securing the thermal head and carefully lift upwards to remove.

Note: A small flat bladed screw driver or spring hook through the holes can be used to assist
with removal.

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Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
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4. Carefully extract the thermal head to expose the two cable connectors. Disconnect the two
cable connectors from the thermal head. (Black on left-hand side. White on right-hand side).

Replacement
Fitting the replacement thermal head is the reverse of this procedure.

Thermal Head Assemblies (2ST)

The illustrations used in the following procedure show the standard with a single hopper. Unless stated
otherwise, the instructions for both Standard and Dual Feeder variants are the same.

Removal
1. Remove and retain the transport assembly. (See 'Transport' instructions). Place the transport
assembly on a clean flat surface.

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 NCR SelfServ 88 ATM Service Manual
635

2. Unlatch and fully open the top cover of the print engine.

3. Rotate the paper guide upwards to open and expose the thermal head. The paper guide will
click and hold in the open position

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 NCR SelfServ 88 ATM Service Manual
636

4. Disengage the two side latches securing the thermal head and carefully lift upwards to remove.

Note: A small flat bladed screw driver or spring hook through the holes can be used to assist
with removal.

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Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
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5. Carefully extract the thermal head to expose the two cable connectors. Disconnect the two
cable connectors from the thermal head. (Black on left-hand side. White on right-hand side).

6. Rotate the paper guide downwards to open and expose the 2ST thermal head.

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 NCR SelfServ 88 ATM Service Manual
638

7. Disengage the two side latches securing the thermal head and carefully lift outwards to remove.

Note: A small flat bladed screw driver or spring hook through the holes can be used to assist
with removal.

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 NCR SelfServ 88 ATM Service Manual
639

8. Carefully extract the thermal head to expose the two cable connectors. Disconnect the two
cable connectors from the thermal head. (White on left-hand side. Black on right-hand side).

Replacement
Fitting the replacement thermal heads is the reverse of this procedure.

▲ BACK TO TOP.

NCR – CONFIDENTIAL (RESTRICTED) Solely for distribution to and use by authorized persons, pursuant to
company instructions.

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Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
640

Cutter Assembly

The illustrations used in the following procedure show the 1ST. Unless stated otherwise, the instructions
for 1ST, 2ST, Standard and Dual Feeder variants of the main engine assembly are the same.

Removal
1. Remove and retain the main engine assembly. (See 'Main Engine' instructions). Place the main
engine assembly on a clean flat surface
2. Disconnect the cutter interconnect cable under the main engine assembly. Extract the cable
from the assembly.
3. Remove and retain the two countersink head side machine screws securing the print engine to
the main engine assembly.

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 NCR SelfServ 88 ATM Service Manual
641

4. Carefully slide the print engine forward and out of the main engine assembly taking care not to
snag or stress any cabling.

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 NCR SelfServ 88 ATM Service Manual
642

5. Unlatch and fully open the top cover of the print engine.

6. Remove and retain the two cover plates from the sides of the print engine assembly.

7. Remove and retain the four side machine screws securing the cutter assembly to the print
engine assembly.

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 NCR SelfServ 88 ATM Service Manual
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8. Carefully remove the cutter assembly and attached cable.

9. Remove and retain the two top machine screws securing the top cover.

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 NCR SelfServ 88 ATM Service Manual
644

10. Remove and retain the top cover.

11. Remove and retain the two E-Clips from the shaft shown. Remove and retain the shaft.

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 NCR SelfServ 88 ATM Service Manual
645

12. Remove and retain the two machine screws securing the fixed cutter blade to the print engine
assembly.

13. Pull the fixed blade forward to disengage it from the two locating pins inside. Lift the fixed blade
to remove.

Replacement
Fitting the replacement partial cutter is the reverse of this procedure.

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Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
646

When refitting the top cover and latch:

1. Check the latch is located behind the locking shaft and operates correctly before closing.

2. Check the cover is located over the two locating pins before closing.

Transport Belt and Tension Springs

The illustrations used in the following procedure show the standard transport assembly. Unless stated
otherwise, the instructions for both standard and capture variants are the same.

Removal
1. Remove and retain the transport assembly. (See 'Transport' instructions). Place the transport
assembly on a clean flat surface.
2. Remove and retain the two thread forming screws securing the cover plate to the side of the
transport assembly. Remove and retain the cover plate.
▲ CAUTION: The cover retains some of the gears on their shafts. Take care if tilting the
transport that the gears do not disengage or fall off.

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NCR - CONFIDENTIAL AND PROPRIETARY

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 NCR SelfServ 88 ATM Service Manual
648

3. Remove the belt from the drive shaft and idle shaft pulleys.

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Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
649

4. Remove and retain the two plastic clips securing the drive shaft.

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 NCR SelfServ 88 ATM Service Manual
650

5. Hold both of the oilite bushes on the drive shaft to prevent removal and carefully pull the drive
shaft outwards to allow the belt to be removed.

6. Extract the belt through to the idle shaft.

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Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
651

7. Remove and retain the two thread forming screws securing the idle shaft to the side frames of
the transport assembly.

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Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
652

8. Splay the side frames of the transport assembly slightly apart and remove the idle shaft and belt
by extracting forward.

9. Remove and discard the belt.

10. Clean the transport assembly media pathway of debris.

Replacement
1. Fit the replacement belt over the idle shaft. Splay the side frames of the transport assembly and
refit the idle shaft.

Note: Ensure that the flats of the idle shaft are aligned to the flats in the side frame on both
sides.

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 NCR SelfServ 88 ATM Service Manual
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2. Secure the shaft to the side frames using the two screws removed previously.

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 NCR SelfServ 88 ATM Service Manual
654

3. Feed the belt under the belt tensioner.

4. Fit the belt over the drive shaft and onto the pulley.

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 NCR SelfServ 88 ATM Service Manual
655

5. Slide the drive shaft back into the oilite bearings. Check that the drive shaft gear teeth are fully
engaged.

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 NCR SelfServ 88 ATM Service Manual
656

6. Press fit the two plastic retaining clips over the drive shaft to secure.

Note: The flat surface of the clips should be aligned to the outside. Spare clips are available in
this kit.

7. Check the belt is aligned correctly and that the belt tensioner is positioned evenly.

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 NCR SelfServ 88 ATM Service Manual
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Note: Check the springs are still located correctly in the frame. Spare springs are available in this
kit. Remove the springs using a spring hook.

8. Refit the cover plate to the transport assembly.

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CONNECTOR ASSIGNMENT/PINOUTS
USB Type B

Pin Signal

1 VBUS
2 D-
3 D+
4 GND

Power

Pin Signal

1 24V RTN
2 24V

CABLING
None.

TEST/ADJUSTMENT TOOLS
None.

PREVENTIVE MAINTENANCE
For preventive maintenance schedule and details of the required tasks for the printer, refer to the
Preventive Maintenance section of this manual.

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 NCR SelfServ 88 ATM Service Manual
659

12. DISPENSERS

Barcode Scanner 660

ID Scanner 667

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Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
660

BARCODE SCANNER

INTRODUCTION
This chapter provides servicing information for the Universal Barcode Reader (UBAR) and
the replacement UBAR 2.5.

Safety Compliance
The UBAR meets the requirements of paragraph 1.1 of IEC 60825-1, and therefore no
safety labels are required.

DESCRIPTION
UBAR 1 & 2
The USB 1D and 2D barcode reader (UBAR) can be fitted to ATMs to extend banking
services by automating bill payment and merchant deposit transactions otherwise handled
by front office tellers. The UBAR has a USB 1.1 interface and can decode linear (such as
Code 39), stacked linear (such as PDF 417) and matrix (such as Maxicode) barcode
standards. The device is capable of being operated in a USB v2.0 host system

On exterior products only, illumination is provided by two IR LED PCB’s which are triggered
via illumination controller board when the barcode reader is activated.

The hardware consists of an imager, interface board and two UBAR IR LED PCB assemblies.

Interface PCB

IR LED PCB

Imager

IR LED PCB

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The LEDs are controlled by the UBAR illumination IR LED driver board, shown below.

The UBAR interface board provides the USB interface between the barcode imager and the
PC core and also supplies dc power to the barcode imager. The UBAR interface board
provides the trigger signal to the UBAR illumination driver board.

The UBAR illumination driver board supplies the power and controls the firing of the UBAR
IR LED PCBs.

UBAR 2.5

TROUBLESHOOTING
Module States
Condition SOH Message Action

Device disconnected INSPECT_NOW Check connections

30 consecutive read errors INSPECT_SOON Clean viewing window as described below
75 consecutive read errors INSPECT_NOW Replace barcode reader

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Cleaning Viewing and Illumination Windows

If the UBAR is not successfully reading codes make sure the viewing and illumination
windows on the outside of the facia is scrupulously clean and also free from scratches or
abrasions. If a window is scratched a new moulding with window will have to be fitted.

DIAGNOSTICS
Reporting
The UBAR is a GO/NO GO device and either works or fails, therefore there are no extensive
diagnostics.

Self Test
Selecting DEVICE SELF TEST from the System Application Main Menu and selecting barcode
reader from the Device Self Test Menu will display a screen prompt to “Scan a Barcode”. If a
test barcode has been successfully scanned within a 10 second period, the display will
show that the self test was successful. If no barcode has been scanned within 10 seconds,
the display will show that the test is incomplete.

Level 3 Diagnostics
M_CODE Meaning

00H GOOD
02H ERROR

M_STAT Meaning

00 Operation successful
01 Barcode type not supported or data error
02 Barcode read error
04 Device inoperative
05 USB communications error
06 Format error

STRAPPING
None.

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ADJUSTMENTS
None.

Note: The UBAR is factory configured to recognize all barcode symbologies.

MODULE REMOVAL AND REPLACEMENT

There are no serviceable parts within the UBAR.

CABLING
None.

CONNECTOR ASSIGNMENT/PINOUTS
This section includes pinouts of the connectors on the UBAR Illumination IR LED Driver
board shown below.

UBAR 1 & 2
Illumination IR LED Driver Board

J1 J3

J4
J2

Connector J1
The connector (J1) carries the trigger signal from the UBAR interface board to the
Illumination IR LED Driver board. The connector is a 2-way right-angled header, S-ROW
microfit with the following pinout:

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 NCR SelfServ 88 ATM Service Manual
664

Pin Desc

1 TRIGGER
2 GND

Connector J2 (Power)
The connector (J2) supplies the 24V power to the Illumination IR LED Driver board. The
connector is a 2-way right-angled header, mini-fit jnr with the following pinout:

Pin Desc

1 +24V
2 GND

Connector J3
The connector (J3) carries the signals from the UBAR Illumination driver board to the IR LED
board. The connector is a 4-way right-angled header, microfit with the following pinout:

Desc Pin Pin Desc

GND 3 1 DIODE CONTROL (D1)

GND 4 2 DIODE CONTROL (D2)

Connector J4
The connector (J4) carries the signals from the UBAR Illumination driver board to the IR LED
board. The connector is a 4-way right-angled header, microfit with the following pinout:

Desc Pin Pin Desc

GND 3 1 DIODE CONTROL (D3)

GND 4 2 DIODE CONTROL (D4)

UBAR Interface PCB

Connector J3
The connector (J3) carries the trigger signal from the UBAR interface board to the
Illumination IR LED Driver board. The connector is a Molex Microfit type with the following
pinout:

Pin Desc

1 TRIGGER
2 GND

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Connector J2
The connector (J2) is the USB connector which carries the signals from the PC Core to the
UBAR interface board. The connector is a Molex PTH Mini-B USB type with the following
pinout:

Pin Desc

1 VCC
2 D-
3 D+
4 ID
5 GND
6 S1

UBAR 2.5
USB Micro B

Pin Desc

1 VBus
2 D-
3 D+
4 GND
Shield

TEST/ADJUSTMENT TOOLS

The Barcode Reader Test Document (NCR Part No. 009-0017470).

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The Barcode Reader Test Document for use with UBAR2.5 (NCR Part No. 009-0036599).

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 NCR SelfServ 88 ATM Service Manual
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ID SCANNER

INTRODUCTION
The Identity Document Scanner is an USB Electronic Document Scanner that scans the Machine
Readable Zone (MRZ) data and captures a high quality digital image of documents. It is used with
Machine Readable Passports (MRP), Machine Readable Visas (MRV), and other travel/identity
documents.

This chapter covers the following device variants:

l Variant 0 - AccessIS OCR640 MK II (5V)

l Variant 1 - AccessIS OCR640 Mk III (24V)
l Variant 2 - AccessIS ADR100

ADR100 OCR640 Mk II/III

CAUTION
Make sure that ESD precautions are observed.

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DESCRIPTION
Mechanical Specifications
Parameter AccessIS OCR640 MK II/III AccessIS ADR100

External Length: 120.8 mm (4.76in.) Length: 85.6 mm (3.37 in.)

dimensions Width: 142.9 mm (5.63 in.) Width: 106.4 mm (4.19 in.)
Height: 94.4 mm (3.72 in.) Height: 78.5 mm (3.09 in.)
Body Colour: Black Colour: Black
Material: Acrylonitrile butadiene Material: Acrylonitrile butadiene
styrene (ABS) styrene (ABS)
Glass 4 mm (0.16 in.) Toughened white soda 4 mm (0.16 in.) Toughened Platen,
lime, BS EN60068-2-75 & IEC BS EN60068-2-75 & IEC 62262:2002
62262:2002 compliant, Rated to 6.375J compliant, Rated to 5J impact
impact
Glass safety Meets EN60950 requirements Meets EN60950 requirements

Features
The following are the features of the document scanner device:

Functionality Supported OCR640 MK II OCR640 MK III ADR100

Capturing Images - Colour Yes Yes Yes

Capturing Images - Infrared Yes Yes No
Capturing Images - Ultra-Violet Yes Yes Yes
MRZ Data Processing Yes Yes No
RFID Data Processing Yes No No
Compensation for out of position MRZ areas Yes Yes No
Auto detect MRZ data document insertion Yes Yes No

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Technical Specifications
Machine Readable Zone (MRZ) Decoding
Feature Description

Standard OCR fonts supported OCR-B

Machine Readable Passports (MRP) supported l 2 lines of 44 characters
l Characters compliant to ICAO
9303
Machine Readable Visas (MRV) supported l 2 lines of 44 characters
l Characters compliant to ICAO
9303
Machine Readable Travel documents (MRTD) l 2 lines of 33 characters
l 3 lines of 30 characters

Imaging
Feature OCR640 MK II/III ADR100

Light Sources InfraRed (IR), white, red and UV InfraRed (IR)

Image Resolution 3.1 Mega Pixel - 400 DPI 3.1 Mega Pixel - 600 DPI

Electrical Specifications
Parameter OCR640 Mk II OCR640 MK III ADR100

Voltage required at barrel 5V from external 24V from external 24V from external
connector power adapter power adapter power adapter
Current consumption on 1.5A 1A 1.5A
barrel connector
Over voltage protection on 18V 30V 30V
barrel connector
Voltage at the end of USB 4.75 to 5.25V 4.75 to 5.25V 4.75 to 5.25V
connector
Current consumed from < 5mA < 5mA < 5mA
USB connector
USB device classification Hi–speed device Hi–speed device Hi–speed device
(480Mbps) (480Mbps) (480Mbps)

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Hardware Variants
HW Description USB VID/PID Minimum Driver Recommended
Variant Version Driver Version

- AccessIS OCR640 N/A N/A N/A

MK I (5V)
0 AccessIS OCR640 HID\Vid_ 1.00.00 1.02.01
MK II (5V) 0DB5h&Pid_0138h&
HID\Vid_0DB5h&
Pid_2003h
1 AccessIS OCR640 HID\Vid_0DB5h& 1.01.00 1.02.01
MK III (24V) Pid_2003h

2 AccessIS ADR100 HID\Vid_0DB5h TBA TBA

(24V) &Pid_2005h

ERROR MESSAGES
Error Possible root Isolation Resolution
causes

USB The USB cable is Check the USB cable connection at the Reconnect
communication disconnected document scanner device the USB
failure cable
Check the USB cable connection at the Reconnect
PC core the USB
cable
Check the USB cable connection at the Reconnect
powered hub the USB
cable
The USB cable is If above step fails Replace the
faulty USB cable
The document If above step fails Replace the
scanner is faulty document
scanner

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Error Possible root Isolation Resolution

causes

Control The document - Disconnect

Electronics scanner is faulty and
Fault reconnect
the
document
scanner
Firmware USB Use Sysapp Diagnostics Identify Reboot the
Download communication command to check FPGA and camera system and
Failure failure firmware versions on the device versus check if the
the latest versions downloaded. If the firmware is
loaded version differs from the current correctly
version, the respective firmware (FPGA downloaded
or Camera) download fails.
The document If above step fails Replace the
scanner is faulty document
scanner
device

TESTING
The most obvious and thorough method of testing the ID Scanner would be though a teller transaction,
but for reasons of staging, communications, business demand etc. that may not always be an option. As
a result there are diagnostic options available for all four hardware generations, but the locations and
methodology differ.

The Mk1 scanner uses a non-XFS driver that cannot be tested via the SYSAPP interface. Use the
‘Interactive Teller Diagnostics’ from the supervisor menu.

The other scanners have testing options present in SYSAPP so long as the correct minimum driver
version is installed in the ITM. Earlier versions of the AIT software may also present the scanner tests in
the ‘Interactive Teller Diagnostics’ menu from the supervisor interface. These can be used, but will have
the same limitations imposed above for the Mk1 scanner, and should not be relied on.

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In the case where the device fails to test, times out, isn’t listed as an option, or provides a poor quality
image a manufacturer provided utility can be used to test the ID Scanner outside of our financial
software.

To access this utility you will need to access the desktop and navigate to the utility manually. Follow the
normal channels for support if you require assistance in this process.

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The utility is found in the C:\Program Files\Access VideoOCR\ directory, and named ‘MFCDemo.exe’.
Launch the utility, click the radio button next to the ‘1’ in the lower left corner, place an ID on the
scanner and press the ‘Snapshot’ button.

All three (IR/UV/Colour) images of the ID should appear in the empty space in the upper right side of
the screen. This utility is useful for identifying if the poor scanning or other issues are Hardware (HW) or
Software (SW) related. If the scans are bright and legible in this interface, then the Software would be
suspect, and should be escalated appropriately.

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DIAGNOSTICS
For general diagnostic information see the Diagnostics Overview chapter in the Diagnostics Overview
section.

Lighting Indicators
The following illustration describes the definition of the indicator lighting when lit, (ADR100 only).

Document has been read

Problem with document
Document is being read
Device is ready to scan

Device Diagnostics
Note: Looping is allowed on all tests, except on Applet ID 3.

Applet Test Description

ID

0 Menu This displays a menu of all the other Applets to allow an operator
to select one.
1 Identification The test displays the following information:
l Device Name

l Device Variant

l Device Serial Number

l Current Camera Firmware Version

l Last Camera Firmware Downloaded

l Current FPGA Firmware Version

l Last FPGA Firmware Version Downloaded

l Video OCR Version

l Core Driver Version

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Applet Test Description

ID

2 Scanner Test This test initializes the document scanner and executes a
getImage command, which writes the bitmap file to the disk. The
test result is displayed at the end. The test succeeds if no error
occurs.
Note: In case of the device variant 2 (ADR100) only colour and
ultraviolet images are captured.
3 Transfer Logs This test is available on the terminal only if the “Allow Transfer
Logs Diagnostic Applet” configuration is set to TRUE. This can be
configured through the Property Page. Some banks that remotely
collect logs from the terminal prefer to set the option to FALSE.
If the configuration is set to TRUE, then the test performs the
following operations in sequence:
l Displays the menu, which contains all the removable media

that is detected on the system

l Copies the logs into the root directory of the selected drive
l Prompts the user about the success or failure of the activity

This applet copies the log files to the removable media even if the
document scanner is not in a good state. During the process, this
applet does not communicate with the document scanner device;
therefore, no device–related Mstatus or error code is expected.
After the applet successfully copies the log files to the removable
media, the logs are not deleted from the disk and can be
transferred again from the terminal to another removal media.
Note: Load the removable media before executing this applet. If
the media is inserted after executing this applet, the media is not
reflected in the media selection menu.

Device Self Test

Applet Test Description
ID

Menu This displays a menu of all the other Applets to allow an operator to
select one.
Device The device self test executes the following commands in sequence:
Self Test l Scanner Test (initialize, getImage, and store the scanned bitmap

file). No user interaction is needed.

End of test
l

Note: In case of the device variant 2 (ADR100) only colour and

ultraviolet images are captured.

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Tallies
Tally Tally Description
ID Mnemonic

0 SCNSTART Number of scans started

1 SCN_STOP Number of scans cancelled without processing a document
2 SCN_GOOD Number of documents processed without bad MRZ decoding or
image processing errors
3 SCNERROR Number of documents processed with MRZ decoding or image
processing errors
4 MRZDGOOD Number of MRZ decodings with valid MRZ
5 MRZD_BAD Number of MRZ decodings with invalid MRZ
6 IMG_CAPT Number of image scans using any illumination type (IR, white LED,
or UV)
7 MRZ_CAPT Number of MRZ scans
8 RFIDCAPT Number of RFID scans
9 COMM_OPS Number of USB communications
10 COMMFAIL Number of USB communication failures
11 USB_ARRV Number of device removals (disconnects)
12 USB_REMV Number of device arrivals (connects)

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DEBUG
Symptom Diagnosis Action

5V Mk2 scanner Supply voltage low Ensure that the regulator output is at
connects and (Observed at 4.7Vdc and least 5Vdc
disconnects below)
repeatedly
(May occur in
normal,
supervisor
mode, or both)
Scanner not Device and driver mismatch Identify if the scanner was recently
listed in SYSAPP replaced. If it was, then ensure that the
diagnostics, but correct version was installed. The Mk1
present in the and Mk2 use the same harnessing but
USB viewer. require different drivers and are not
interchangeable.
Ensure the software present matches
the type of ID scanner installed. Use USB
viewer to determine which variant is
installed.
Mk1 cannot be tested in SYSAPP and
requires a non-XFS driver. test via the
“Interactive Teller Diagnostics” menu in
supervisor mode
Attempt to test the ID scanner using the
MFCDemo utility from the desktop.
Customer Different variants of devices Identify if all devices are of the same
reports one ATM used across multiple ITM’s variant on the ATM’s.
has brighter, or This is normal, as the Mk3 is Note: Upgrading from Mk2 to Mk3 is
dimmer, scans known to produce a brighter currently not supported.
compared to image. This may cause the
other machines customer to believe their
other ATM’s are not behaving
to specification.

STRAPPING
None.

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ADJUSTMENTS
Configuration Properties
Note: By default, the configuration settings can be remotely viewed but cannot be modified.

Applet Test Description

ID

0 Menu This displays a menu of all the other Applets to allow an operator
to select one.
1 Device The test displays the following information:
Information l Device Name

l Device Variant

l Device Serial Number

l Current Camera Firmware Version

l Last Camera Firmware Downloaded

l Current FPGA Firmware Version

l Last FPGA Firmware Version Downloaded

l Video OCR Version

l Core driver Version

FRU REMOVAL AND REPLACEMENT

There are no field replaceable parts in this device.

CABLING
None.

CONNECTOR ASSIGNMENTS/PINOUTS
OCR640 MK II/III ADR100

DC USB
RJ45
Connector

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RJ45
Pin Signal Signal
OCR640 MK II OCR640 MK III

1 (Not used) (Not used)

2 (Not used) (Not used)
3 DC 5V DC 24V
4 USB VCC V
5 D- D-
6 D+ D+
7 USB GND USB GND
8 (Not used) (Not used)
9 DC GND DC GND
10 (Not used) (Not used)

DC
Pin Signal

1 +24V
2 GND

USB
Pin Signal

1 VCC
2 D-
3 D+
4 GND

TEST/ADJUSTMENT TOOLS
There are no test and adjustment tools required for this device.

PREVENTIVE MAINTENANCE
None.

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13. DISPENSERS

Coin Dispenser (Hopper Style) 681

S2 Currency Dispenser 715

S2 Dispenser Cassette 831

MFR Shutter 834

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COIN DISPENSER (HOPPER STYLE)

INTRODUCTION
This chapter describes the Coin Dispenser (Hopper Style) design. Each of its hoppers have sensors to
indicate that the hopper needs to be replenished.

There are three types of hopper–style coin dispenser, each with an in–line configuration of 4 hoppers:

l CX (also known as CoinXpress™)

l CX25
l CX25 with extended hoppers

DESCRIPTION
Each hopper bin dispenses a single denomination to provide the required dispense value dependant on
the application. The coins are dispensed down a chute to a coin bowl on the ATM facia.

The coin dispenser is capable of:

l Dispensing coins on demand from selected coin hoppers

l Reading and clearing counts of coins dispensed
l Reporting a low coin condition in each hopper
l Reporting a no coin condition in each hopper.

Hopper Cover
and Lid

Hopper Bin

Hopper Base
CX
CX25
CX25 extended

24VDC Power Jack Status Lights

ON/OFF Switch RJ45 Port

USB Port

Weight
The weight of the Coin Dispenser is described below:

Description Weight

Without coins 6.0 kg ±0.2 kg

With full–load of coins (depending on the currency type) 19 kg (approximate)

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Mounting
The Coin Dispenser is mounted on its base plate using four screw–in hexagonal standoffs.

Length 1/2 in.

AF 1/4 in.
Thread 8/32

Power
The Coin Dispenser device operates with the power supply described in the following table.

Supply Voltage 24 Vdc ±10%

Supply Current 1.7 A maximum

Control Board

J1
Cable
Dummy Connectors J2
Connectors

J3 J4

CX CX25

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Hopper Assembly
The coin dispenser consists of four hopper assemblies attached to mechanisms on a base mounting.

Bin

Rotor

Base

CX

CX25 CX25 extended

Jam Rate
For each certified coin denomination, the coin jam rate is better than 1 jam per 100,000 coins. This
excludes bent coins, debris, and wrong coin type in the hopper, and so forth.

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Hopper Bin Numbering

The following image describes the hopper bin numbering of the Coin Dispenser.

Bin 1
Bin 2
Bin 3
Bin 4

Bin 1
Bin 2
Bin 1 Bin 3
Bin 2 CX Bin 4
Bin 3
Bin 4

CX25
CX25 extended

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Chute Orientation
The Coin Dispenser chute can be located on either the left–hand or right–hand side, depending on
which terminal the device is used.

The following image displays the two possible chute orientation of the dispenser. On the actual
terminal, only one chute is used.

Bin 1 Bin 4

Coin Chute
Coin Chute

Dispense Sequence
The desired amount is dispensed starting with coins from the hopper bin nearest to the ramp exit, and
continues the sequence to the coins farthest from the ramp exit. The dispense sequence is generally
intended to dispense the heaviest coins first and the lighter coins later.

Sensor
Each hopper of the Coin Dispenser has a Coin Low Sensor to indicate that the hopper needs to be
replenished.

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Status Lights
GREEN power LED Reports when the device is on and ready.
(constant)
RED (single warning LED Reports a machine error on the firmware.
flash)
RED (constant) warning LED There are one or more bins with low coin.
YELLOW communication Flashes briefly when valid USB communications are passed to or
LED from the host.

Note: NCR system software may not detect the red status light as a hopper low condition at this point in
time. If the condition persists, subsequent dispenses will result in a ‘Hopper Low’ being detected and
reported.

Currency Configuration
The table below describes the sample currency/denomination configuration.

Country Bin 1 Bin 2 Bin 3 Bin 4

Mexico 5 Peso 2 1 0.5

USA 0.25 0.05 0.05 0.01
Turkey 1 YTL 25 YKr 5 YKr 1 YKr
Euro 1 0.2 0.05 0.01
Peru 5 Nuevos Soles 2 Nuevos Soles 1 Nuevos Soles 0.10 Nuevos Soles

Note: It is also possible to dispense coinage of other countries. Contact the local NCR representative for
more details.

CAUTION
It is recommended that no more than 3 kg of coins is lifted and loaded into the
hoppers in a single action.

Security
Security of the currency can be provided either by a locking bar which fits across and over the hopper
lids, or by locating the dispenser behind a locked door in the top-box of the terminal.

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Container Capacities
Container Capacities
Note: Capacities can vary ± 10% depending on fill method
Country Currency Denomination CX25 Short Bowl CX25 Short Bowl with Extension

Albania Lek 10.00 753 1529

20.00 583 1183
50.00 419 849
100.00 891 1809
Argentina Peso 0.25 452 917
0.50 417 845
1.00 437 887
2.00 350 709
Australia Dollar 0.05 860 1746
0.20 251 508
1.00 285 578
2.00 392 795
Azerbaijan Qapik 0.01 949 1926
0.05 495 1005
0.20 386 783
0.50 321 652
Bolivia Boliviano 1.00 573 1163
5.00 511 1038
Bosnia KM 0.50 499 1012
1.00 587 989
2.00 390 791
5.00 250 507
Bulgaria BGN 0.01 1271 2579
0.05 723 1467
0.20 655 1329
1.00 372 755

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Container Capacities
Note: Capacities can vary ± 10% depending on fill method
Country Currency Denomination CX25 Short Bowl CX25 Short Bowl with Extension

Canada Dollar 0.01 902 1831

0.05 599 1216
0.10 1166 2367
0.25 520 1055
1.00 340 691
2.00 319 647
Chile Peso 1.00* 995 2019
10.00 677 1375
50.00 390 791
100.00 378 766
500.00 414 841
China Yuan 0.05 461 935
0.50 682 1384
1.00 402 815
Colombia Peso 10.00 875 1775
20.00 735 1491
50.00 1216 2468
100.00 719 1458
200.00 556 1129
500.00 358 726
Ethiopia Birr 1.00 332 673
Europe Euro 0.01 1039 2108
0.02 811 1646
0.05 631 1281
0.10 633 1284
0.20 449 912
0.50 343 696
1.00 378 767
2.00 342 694

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Container Capacities
Note: Capacities can vary ± 10% depending on fill method
Country Currency Denomination CX25 Short Bowl CX25 Short Bowl with Extension

Hungary Forint 5.00 655 1329

20.00 385 782
50.00 360 730
200.00 302 613
Jordan Piastres, JD 0.05 489 992
0.10 306 620
0.25 576 1168
0.50 797 1617
Mexico Peso 0.10 1057 2145
0.20 1066 2164
0.50 818 1660
1.00 640 1299
2.00 480 975
5.00 352 715
10.00 264 537
Morocco Dirham 0.20 645 1309
1.00 444 901
5.00 383 777
New Zealand Dollar 0.10 717 1455
0.20 645 1310
0.50 457 928
1.00 329 667
2.00 255 517
Peru Nuevo Soles 0.05 980 1988
0.10 849 1723
0.50 639 1297
1.00 365 740
2.00 467 947
5.00 320 650

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Container Capacities
Note: Capacities can vary ± 10% depending on fill method
Country Currency Denomination CX25 Short Bowl CX25 Short Bowl with Extension

Poland Zlotych (PLN) 0.01 1500 3044

0.10 1090 2213
0.50 662 1343
2.00 505 1024
Romania Bani 0.01 1125 2283
0.05 912 1850
0.10 628 1275
0.50 445 902
Russia Rouble 0.10 1273 2584
0.50 871 1769
1.00 779 1581
2.00 479 973
5.00 418 848
10.00 447 908
Serbia Dinar 1.00 606 1230
2.00 476 966
5.00 459 932
10.00 338 687
South Africa Rand 0.10 1242 2520
0.50 481 976
1.00 658 1336
2.00 474 961
Switzerland Franc 0.10 903 1832
0.20 652 1323
0.50 1250 2537
1.00 570 1156
2.00 300 608

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Container Capacities
Note: Capacities can vary ± 10% depending on fill method
Country Currency Denomination CX25 Short Bowl CX25 Short Bowl with Extension

Taiwan Dollar 1.00 721 1463

10.00 400 811
50.00 252 510
Thailand Baht 0.25 1368 2776
1.00 846 1717
5.00 347 704
10.00 311 631
Tunisia Dinar 0.10 779 1581
0.50 342 693
1.00 353 717
5.00 342 693
Turkey Lira 0.01 1227 2491
0.05 942 1912
0.25 687 1394
1.00 342 695
UAE Dirham 0.25 704 1430
0.50 619 1257
1.00 394 799
UK Pound 0.01 665 1349
0.02 348 705
0.05 817 1657
0.10 436 885
0.20 586 1189
0.50 235 478
1.00 341 692
2.00 236 479

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Container Capacities
Note: Capacities can vary ± 10% depending on fill method
Country Currency Denomination CX25 Short Bowl CX25 Short Bowl with Extension

Uruguay Peso 1.00 713 1447

2.00 549 1114
5.00 428 868
10.00 238 482
USA Dollar 0.01 821 1666
0.05 560 1137
0.10 1057 2145
0.25 464 941

ERROR MESSAGES
Error Possible Root Cause(s) Isolation Resolution

Dispense jam. Coin jammed in rotor Empty coins from hopper. Check for Clear jam.
incorrect size of coins.
Agitator spring is Check coin agitator spring. Replace
damaged. hopper.
Coin rotor is worn. Check coin rotor. Replace
rotor.
Wrong coin rotor fitted. Check coin rotor is correct part. Replace rotor
with correct
part.

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Error Possible Root Cause(s) Isolation Resolution

Coin eject sensor Coin jammed on eject Observe coin jammed on exit sensor. Clear jam.
fail. pin.
Coin eject sensor dirty. Ensure sensor is clean. Clean sensor.
Cable disconnected Check cable. Re-connect
from hopper. cable.
Cable disconnected Check cable. Re-connect
from control board. cable.
Mechanism cable faulty. Replace mechanism cable. Replace
mechanism
cable.
Coin eject pin stuck Visually inspect mechanism. Clear debris.
(due to debris).
Coin eject pin stuck (due Ensure coin eject pin is free to move Replace
to and automatically returns to rest mechanism.
misalignment/damage). position.
Coin eject sensor Check coin eject pin is at rest position Replace
blocked. mechanism.
Hoppers (1 - 4) Coin low sensor Place known conducting object across Replace
low. contacts contaminated. sensor contacts and perform a Get- hopper.
Status command. Bit 0/1/2/3 of M_
Data byte 1 should be ‘0’
Note: Bit 0 = Hopper 1.
PCB faulty. Replace PCB and re-test. Replace PCB.
Coin low sensor Check coin low sensor connections. Re-connect
disconnected. coin low
sensor
connections.

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Error Possible Root Cause(s) Isolation Resolution

Hoppers (1 - 4) Coin low sensor Place known conducting object across Replace
empty. contacts contaminated. sensor contacts and perform a Get_ hopper.
Status command. Bit 0/1/2/3 of M_
Data byte 1 should be ‘0’. Note: Bit 0 =
Hopper 1.
PCB faulty. Replace PCB and re-test. Replace PCB.
Coin low sensor Check coin low sensor connections. Re-connect
disconnected. coin low
sensor
connections.
Hopper & rotor (1 Hopper & rotor life Replace
‐ 4) need replaced counter out. hopper and
rotor. Reset
life‐counter.
Communications USB cable disconnected Check USB cable. Re-connect
failure from coin dispenser. USB cable.
USB cable disconnected Check USB cable. Re-connect
from USB hub. USB cable.
Power cable Check power cable. Re-connect
disconnected from coin power cable.
dispenser.
Power cable Check power cable. Re-connect
disconnected from power cable.
power supply.
USB cable faulty. Replace USB cable and retest. Replace USB
cable.
Power cable faulty. Replace power cable and retest. Replace
power cable.
Device PCB failure. Replace PCB. Replace PCB.

DIAGNOSTICS
Level 0 Diagnostics
None.

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Level 1 Diagnostics
The following table shows level 1 diagnostic tests which are available on the coin dispenser.

Note: M_DATA and M_STATUS codes returned by the level 1 diagnostic tests are listed in the NCR
publication number B006-6273, 56XX/Personas/662x/663x Self-Service Financial Terminal Diagnostic
Status Code Notebook.

Test Description
MENU Displays a menu of all the other tests to allow the user to select.
CLEAR Selecting CLEAR clears all counters and flags related to previously detected malfunctions.
This is required by the Dispense_By_Position command and returns a “Not Cleared”
status.
DISPENSE Selecting DISPENSE prompts the user for the number of coins to be dispensed from each
hopper. Valid values are 0 to 25 for each hopper. An error prompt is displayed if a value is
entered which is greater than 25, and the user is returned to the value entry screen. When
a valid value has been entered for each hopper the coin dispenser attempts to dispense
the entered number of coins from each hopper.
GET Selecting GET STATUS will display the current status of the Coin Dispenser.
STATUS

Level 3 Diagnostics
Level 3 diagnostics provides an interface to the tallies, stored in on-module and system NVRAM, and
error logs for the units.

S_DATA
The 9 bytes of S_DATA returned for the Coin Dispenser are as follows:

Byte 0 (Module)
S_ Meaning
DATA
00 GOOD - No error, continue to use device.
01 ROUTINE - An error has occurred while performing a diagnostic function. Operator intervention
required.
04 FATAL - Do not use this device again until there has been operator intervention (Comms
Failure, Sensor Fail, Download Error, Device Inoperative).

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Byte 1-8 (Hoppers)

S_ Meaning
DATA
00 GOOD - No error, continue to use this hopper-mechanism or hopper-mechanism not present.
01 ROUTINE - An error has occurred while performing a diagnostic function. Operator intervention
required.
04 FATAL - Do not use the hopper-mechanism again until there has been operator intervention
(Hopper Empty, Hopper Jam, Sensor Fail).

Tallies
The tallies recorded for the Coin Dispenser are:

Tally Mnemonic Meaning

HOP1_OPS Hopper 1 Dispense Operations

HOP1_JAM Hopper 1 Dispense Jams
HOP2_OPS Hopper 2 Dispense Operations
HOP2 _JAM Hopper 2 Dispense Jams
HOP3_OPS Hopper 3 Dispense Operations
HOP3_JAM Hopper 3 Dispense Jams
HOP4_OPS Hopper 4 Dispense Operations
HOP4_JAM Hopper 4 Dispense Jams
HOP5_OPS Hopper 5 Dispense Operations
HOP5_JAM Hopper 5 Dispense Jams
HOP6_OPS Hopper 6 Dispense Operations
HOP6_JAM Hopper 6 Dispense Jams
HOP7_OPS Hopper 7 Dispense Operations
HOP7_JAM Hopper 7 Dispense Jams
HOP8_OPS Hopper 8 Dispense Operations
HOP8_JAM Hopper 8 Dispense Jams
COMMSOPS Hundreds of Communications Operations
COMMSRET Communications Retries
COMMFAIL Communications Failures

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Coin Dispenser Self Test

The Coin Dispenser Module will carry out a self test on demand by selecting Device Self Test from the
System Application Menu and Coin Dispenser from the Device Self Test Menu. When the Run Tests
button is selected, either individually or in conjunction with other Self Tests, the Coin Dispenser Module
will dispense one coin from each of the four coin hoppers.

On completion of the self test, the result is displayed on a summary report.

STRAPPING
None.

ADJUSTMENTS
Default Hopper Thresholds
The Self Service Configuration Menu for the coin dispenser module enables adjustment of the Empty
threshold, MaxCoinsPerDispense and the CoinsLowDebounce threshold. The default values are shown in
the following table:

Hoppers Name Description Maximum Default

Value Value

1,2,3 or HopperEmptyThreshold The number of coins remaining 255 20

4 in a particular hopper once the
low sensor is active.
ALL MaxCoinsPerDispense The maximum number of coins 255 25
permitted to be dispensed in a
single transaction.
ALL CoinsLow The minimum number of coins 255 5
Debounce dispensed from a hopper for
Threshold which the replenishment sensor
should indicate low before the
State of Health (SOH) is changed
from OK to LOW.

Entering Threshold Values

The threshold entry menus are reached from the coin dispenser menu:

1. Set the ATM to “Supervisor” mode.

2. Select SELF-SERVICE CONFIGURATION to display the Self Service configuration menu.

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3. Select SET DEVICE CONFIGURATION to display the Set Device Configuration menu.
4. Select COIN DISPENSER to display the Coin Dispenser menu.

Hopper Configuration Menu

Selecting the Hopper Configuration option displays a screen similar to the following:

Enter the hopper threshold values as follows:

1. Use the TAB key to select a hopper and set the Empty Threshold value for the currency.
2. Select PAGE DOWN to set Maximum Coins Per Dispense and Coin Low De-Bounce Threshold.
3. When all threshold values have been set, press OK to start the validation process and return to
the Coin Dispenser menu.
Note: If any parameters do not contain valid values, a prompt is displayed indicating the valid
range of values. Each invalid parameter is marked with an ‘X’.

4. Return the ATM to Normal mode.

FRU REMOVAL AND REPLACEMENT

The following are replaceable parts on the coin dispenser for both CX and CX25 dispensers:

l Control Board
l Harnessing
l Rotor
l Hopper cover
l Hopper bin - includes denomination label
l Hopper assembly - includes hopper base, but not the cover or lid.

Note: The coin guide is not a replaceable part and should not be removed or the direction in which it is
seated, changed in any way. If a change is required, a completely new hopper assembly will have to be
ordered.

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CX Coin Dispenser
Replacing the Control Board
To replace the control board on the CX coin dispenser, follow these steps:

1. Tilt the hopper bins backwards, placing them into the ‘coin dump’ position as shown below.

2. Remove and retain the two screws on either side of the securing bar, then remove the bar.
3. Remove and retain the two screws securing the metal cover plate and then remove the plate.

Screws

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4. Carefully disconnect the cable connectors and dummy connectors from the control board by
using your thumb and first finger to grasp each connector on the sides, then with your thumb
applying pressure to the locking tab, gently lift the connector to unplug it.

Cable Connectors

Dummy
Connectors

5. Remove and retain the two screws securing the control board to the metalwork casing, then
remove the board.

Screws

6. Replacement of the control board is the reversal of the above procedure.

Note: When replacing the securing bar, make sure the cables are routed beneath the bar.

Harnessing
The harnessing on the CX coin dispenser consists of a main harness connected to bins 1 to 3, and a
single harness connected to bin 4.

The procedure for replacing either harness is the same. Follow these steps:

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1. Disconnect the two low coin terminals. If replacing the main harness, disconnect the terminals
on bins 1 to 3.

2. Unplug the harness connector from the rear of the hopper base. If replacing the main harness
unplug all three harness connectors.

Connector

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3. Tilt the hopper bins backwards, placing them into the ‘coin dump’ position as shown below.

4. Remove and retain the two screws on either side of the securing bar, then remove the bar.
5. Remove and retain the two screws securing the metal cover plate and then remove the plate.

Screws

6. Cut all cable ties securing the harness to the rear of the base, then carefully pull the harness free
from the hopper assembly. If replacing the main harness, pull all three sections of the harness
free from the hopper assembly.

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7. Carefully disconnect the cable connectors and dummy connectors from the control board by
using your thumb and first finger to grasp each connector on the sides, then with your thumb
applying pressure to the locking tab, gently lift the connector to unplug it.

Main Harness Single Harness

Connectors Connector

8. Replace the harness, reversing the above procedure and ensuring the connectors are firmly
pushed home.

Replacing the Rotor

To replace a rotor on the CX coin dispenser, follow these steps:

1. Disconnect the two low coin terminals on the back of the hopper bin.

Low Coin
Terminals

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2. Facing the coin ejection side of the hopper, grasp the base of the hopper with one hand and
rotate the bin (counter–clockwise) with the other hand to remove the bin.

3. Pull the rotor straight up to remove from the base. Place the new rotor over the hopper centre
pin.

Rotor

4. Replace the hopper bin as shown. Align the tangs on the bin with the grooves on the hopper
base, then rotate the bin clockwise until it seats into position.

5. Re-attach the two low coin terminals.

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Hopper Cover
The hopper cover consists of two parts, the frame and the lid. The frame, lid or the complete hopper
cover can be replaced.

Replacing the Complete Hopper Cover

To replace the hopper cover, follow these steps:

1. Squeeze the tabs on either side of the frame to release the cover, then remove from the bin.

2. Refit the new hopper cover. Insert one side of the frame through the hole in the bin, while, at
the same time, gently prise open the opposite side of the bin. Snap the hopper cover onto the
bin.

Replacing the Frame or Lid

To replace the frame of lid, follow these steps:

1. Squeeze the tabs on either side of the frame to release the cover, then remove from the bin.
2. Separate frame and lid by gently pulling apart at the hinge.

3. Take the new frame or lid and fit together again.

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4. Refit the new hopper cover. Insert one side of the frame through the hole in the bin, while, at
the same time, gently prise open the opposite side of the bin. Snap the hopper cover onto the
bin.

5. If the cover was replaced, attach the new currency label onto the cover label recess.

Replacing the Hopper Bin

To replace the hopper bin on the CX coin dispenser, follow these steps:

1. Disconnect the two low coin terminals on the back of the hopper bin.

Low Coin
Terminals

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2. Facing the coin ejection side of the hopper, grasp the base of the hopper with one hand and
rotate the bin (counter–clockwise) with the other hand to remove the bin.

3. Squeeze the tabs on either side of the frame to release the cover, then remove it from the bin.

4. Refit the new hopper cover. Insert one side of the frame through the hole in the bin, while, at
the same time, gently prise open the opposite side of the bin. Snap the hopper cover onto the
bin.
5. Replace the hopper bin. Align the tangs on the bin with the grooves on the hopper base, then
rotate the bin clockwise until it seats into position.
6. Attach the new currency label onto the new bin.

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Replacing the Hopper Assembly

To replace the hopper assembly, follow these steps:

1. Disconnect the two low coin terminals on the back of the hopper bin.

Low Coin
Terminals

2. Disconnect the harness from the rear of the hopper base.

Connector

3. Cut and remove the cable ties securing the harness to the hopper base. Pull the harness cable
free from the hopper base.

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4. Loosen the three screws on the hopper base then slide the hopper assembly out of the module.

5. Replace the hopper assembly reversing the procedure to remove it.

Note: Make sure the screw washers are located between the screw head and the base plate.

CX25 Coin Dispenser

Replacing Control Board
To replace the control board on the CX25 coin dispenser, follow these steps:

1. Tilt the hopper bins backwards, placing them into the ‘coin dump’ position as shown below.

Screws

Securing Bar

Cover Plate

2. Remove and retain the flexible plastic securing bar.

3. Remove and retain the two screws securing the metal cover plate and then remove the plate.

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4. Carefully disconnect the cable four connectors from the control board by using your thumb and
first finger to grasp each connector on the sides, then with your thumb applying pressure to the
locking tab, gently lift the connector to unplug it.
5. Remove and retain the two screws securing the control board to the metalwork casing, then
remove the board.
6. Replacement of the control board is the reversal of the above procedure.
Note: When replacing the securing bar, make sure the cables are routed beneath the bar.

Harnessing
The harnessing on the CX25 coin dispenser consists of four harnesses, each connecting a single bin to
the control board.

The procedure for replacing each harness is the same. Follow these steps:

1. Tilt the hopper bins backwards, placing them into the ‘coin dump’ position as shown below.

Screws

Securing Bar

Cover Plate

2. Remove and retain the flexible plastic securing bar.

3. Remove and retain the two screws securing the metal cover plate and then remove the plate.
4. Unplug the harness connector from the hopper base.

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5. Carefully pull the harness free from the hopper assembly.

6. Carefully disconnect the cable connector from the control board by using your thumb and first
finger to grasp each connector on the sides, then with your thumb applying pressure to the
locking tab, gently lift the connector to unplug it.
7. Replace the harness, reversing the above procedure and ensuring the connectors are firmly
pushed home.

Replacing the Rotor

To replace a rotor on a CX25 hopper, follow these steps:

1. Press in the two latches on either side of the hopper base and lift the bin away from the base.

Cover

Bin

Latch

Base

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2. Pull the rotor straight up to remove from the base. Place the new rotor over the centre pin.

3. Refit the bin.

Replacing the Hopper Cover

To replace the hopper cover, follow these steps:

1. Carefully release the two tabs securing the cover to the bin, then remove the cover.
2. Carefully fit the new cover.
3. If the cover was replaced, attach the new currency label onto the cover label recess.

Replacing the Hopper Bin

To replace the CX25 hopper bin, follow these steps:

1. Press in the two latches on either side of the base and lift the bin away from the base.

Cover

Bin

Latch

Base

2. Carefully release the two tabs securing the cover to the bin, then remove the cover.
3. Re-fit the cover onto the replacement bin.
4. Fit the bin onto the base.
5. Attach the new currency label onto the new bin.

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 NCR SelfServ 88 ATM Service Manual
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Replacing the Hopper Bin Extension

To replace the CX25 hopper bin extension, follow the steps:

1. Carefully release the two tabs securing the bin extension to the bin, then remove the bin
extension.

Cover

Bin Extension

Bin

Base

2. Carefully release the two tabs securing the cover to the bin extension, then remove the cover.
3. Fit the new bin extension onto the bin.
4. Re-fit the cover onto the replacement bin extension.

Replacing the Hopper Assembly

To replace a CX25 hopper assembly, follow these steps:

1. Select the single hopper assembly and tilt it into the ‘coin dump’ position.

Hopper Base

Hinge

2. Disconnect the harness from the hopper base and release the harness from the clips securing it
to the base.
3. Remove one screw from the end of the hinge.
4. Slide the hinge pin far enough to release the hopper assembly.
5. Replace the hopper assembly.
6. Assemble the hinge and reconnect the harness.

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 NCR SelfServ 88 ATM Service Manual
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TEST/ADJUSTMENT TOOLS
None.

PREVENTIVE MAINTENANCE
For the preventive maintenance schedule and details of the required tasks for the Coin Dispenser
(Hopper Style), refer to Coin Dispenser in the Preventive Maintenance section of this manual.

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S2 CURRENCY DISPENSER

CAUTION
Make sure that ESD precautions are observed.

INTRODUCTION
The S2 Currency Dispenser is also referred to as the USB Media Dispenser.

Carriage Single Note Transport

Carriage
Umbilical (SNT)
Presenter Core

Nose
Bill Aligner Module
(BAM)

Main Motor & Pump

Assembly

Purge Bin

Status Indicator
Lights

Currency Cassettes

4–High Pick Support Frame

Single Pick Module

Double Pick Module

5–High Pick Support Frame

DESCRIPTION
The dispenser, upon command from the ATM processor, selects bills from the cassettes; tests for
singularity and irregularities, stacks them into a single bunch then presents the bunch to the customer.
The presented bunch will remain in the present position until removed by the customer or retracted
under application control.

S2 Dispenser modules and cassettes are not interchangeable with earlier designs of dispenser.

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The dispenser is an assembly of the following:

l Presenter Core - front or rear access

l Nose
l Carriage - front or rear access
l Bill Aligner Module (BAM)
l Single Note Transport (SNT)
l Main Motor and Pump Assembly
l Double Pick Module(s)
l Pick Support Frame
l Currency Cassettes
l Purge Bin - open, latchfast, lockable latchfast
l Status Indicator Lights
l Main Control Board
l 5/6 Hi Expansion Board (optional)
l Single Pick Module (optional)
l Serial Number Read (optional)

Weight
The weight of the basic 4-high unit with empty currency cassettes is 61.5 kg (136 lb).

Presenter Core
Carriage Cam
(Primary)
Carriage Umbilical Flex
Purge Bin
Sensors

Cam Motor

Vacuum
Sensor
Vacuum
Reservior
Module Latch
Sensor

24VDC
Interlock
Switch

Purge Bin
Carriage Position CIC
Switch

Cam CIC Sensor

Carriage Cam
Purge Bin (Secondary)
LED Interface

Purge Bin Latch

Sensor

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 NCR SelfServ 88 ATM Service Manual
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Nose
Carriage Present Flag

Variants:

l 144.5 mm Front Access

l 154.0 mm Front Access
l 172.0 mm Rear Access
l 357.5 mm Rear Access
l 471.5 mm Rear Access

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 NCR SelfServ 88 ATM Service Manual
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Carriage
Chassis Cover

CIC Sensor Target

Front Access Rear Access

Closed Closed

Lower Plate
Carriage Position
Sensor Front Access
Open
Exit/Pre-Exit & Bunch
Sensors
Rear Access
Open
Pre-Exit Sensor Bunch Sensor

Exit Sensor

Timing Disk

Belt Motor

Carriage with chassis cover removed

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 NCR SelfServ 88 ATM Service Manual
719

Bill Aligner Module (BAM)

Finger Rack

Edge Register

Motor

Sensor

Single Note Transport (SNT)

Media Deflector Sensors

Divert Gate

Media Deflector
Fingers

Stack Entry Sensor

(PurgeSen)
Flickers

Divert Entry Sensor

Divert Gate
Sensor

Width Sensor

Line 2 Timing Sensor Hall Effect Thickness Sensor

(TimeDiscSen) (HETS)

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Main Motor and Pump Assembly

Main Motor

Vacuum Pump

Double Pick Module

Suction
Cup
Note Low
Sensor Pick Sensor
LED Pick Sensor(s)*
* Second pick sensor in dual sensor systems only
(polymer notes)

Pick Arm
Motor
Quad CIC Board

Key Plate
Pick Arm D Wheel Shaft
Position Sensors Position Sensors

Solenoid Valve

Vacuum Hose

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Single Pick Module

Suction
Cup
Note Low
Sensor Pick Sensor
LED
Pick Sensor(s)*
* Second pick sensor in dual sensor systems only
Key Plate (polymer notes)

Pick Arm
Motor
Dual CIC Board

Pick Arm
Position Sensor

D Wheel Shaft
Position Sensor

Solenoid Valve

Vacuum Hose

Currency Cassette
Refer to the NCR S2 Dispenser Cassettes Operator Guide (B006-6966) and the S2 Currency Cassette
chapter in this service manual.

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Purge Bin
Open Purge Bin

Latchfast Purge Bin

Lockable Latchfast Purge Bin

Retract Reject

Divert

Purge Bin Areas

Height Width Length

Open Purge Bin 142 mm (5.6 in.) 218 mm (8.6 in.) 361 mm (141.2 in.)
Latchfast Purge Bin 140 mm (5.5 in.) 237 mm (9.3 in.) 361 mm (141.2 in.)
Lockable Latchfast Purge Bin 140 mm (5.5 in.) 237 mm (9.3 in.) 368 mm (141.5 in.)

Status Indicator Lights

The status indicator lights can be configured by the owning authority.

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723

The default configuration is:

Indicator Light Possible Root Cause

Solid Red Dispenser in service.
Action is required before dispenser can be racked in.
Flashing Red Dispenser out of service.
Action required before dispenser can be brought into service.
Solid Amber Dispenser in service.
Action required to repair dispenser.
Flashing Amber Dispenser in service.
Action required to replenish dispenser.
Solid Green Dispenser in service.
No action required.

Vacuum System
Vacuum Sensor
Vacuum Pump
Vacuum Reservoir Main Motor

Air Filter

Pick Arm Motor

T Connector
Suction Cup

Pick Line Solenoid Valve

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Main Control Board

J16 J1 J2 J3 J4 J5

J15

J6

J7

J8

J9
J14 J25
J18

J13 J12 J19 J11 J10

Number Harness Number Harness

J1 Presenter Harness J11 Lower Pick Module Harness

J2 Presenter Harness J12 Lower Dual cassette ID Harness
J3 SNT Harness J13 SOH Harness
J4 SNT Harness J14 Upper Dual cassette ID Harness
J5 Main Motor J15 SOH Harness
J6 USB Mini Cable J16 RJ11 Cable to shutter PCB
J7 +24VDC Power J18 Interface Harness
J8 Upper Pick Module Harness J19 Interface Harness
J9 Upper Pick Module Harness J25 BAM Harness
J10 Lower Pick Module Harness

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5/6 Hi Expansion Board

J1 J2

J3

J6

J7

Number Harness

J1 Interface Harness
J2 Interface Harness
J3 Single or Double Pick Module Harness (Motor and Vacuum Solenoid)
J6 Single or Double Pick Module Harness (PA/DW PCB Sensor)
J7 Single or Dual Cassette ID Harness

Serial Number Read

The serial number read (SNR) transport is an optional anti-fraud feature mounted in pick 1 of the upper
double pick module, primarily for the China market. A pair of scanners reads the denomination and
serial number of every note as it passes from the pick to the presenter, and also takes an image.

SNR Camera on
fixed guide

SNR Camera on
moving guide

SNR transport at rear of first pick

There is an SNR control board mounted on the side of the pick module.

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CN 3 CN 4
CN 1 CN 2 CIS Head CIS Head
(not used) (not used) (Moving guide) (Fixed guide)

CN 5 CN 6
DC Power Input USB HS
(to dispenser board) (to USB hub)

Note: The scanners are calibrated by the manufacturer and matched to a specific control board by serial
numbers, so boards and scanners must not be swapped out individually. The Field Replaceable Unit for
the Serial Number Read function is the entire pick module.

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 NCR SelfServ 88 ATM Service Manual
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Electrical System

A Umbilical Flex Harness E SNT Harness J *Purge Bin Interface Harness

B Carriage Position Sensor F Dual Cassette ID Harness K *Purge Bin Interconnect
Harness Harness

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 NCR SelfServ 88 ATM Service Manual
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C Presenter Harness G Double Pick Module L Interface Harness

Harness
D State of Health Harness H BAM CIC Harnes

* - Removed in newer models

5/6 Hi Expansion Board - 5 High

Main Control Board
J19 J18

L L

J1 J2

J3
Motor Dual CIC

M
J7 J6
Sensor
N Solenoid Value
5/6 Hi Expansion LED
Board

Single Cass ID CIC

L Interface Harness
M Single Cassette ID Harness
N Single Pick Module Harness

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Sensors

NCR - CONFIDENTIAL AND PROPRIETARY

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 NCR SelfServ 88 ATM Service Manual
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TROUBLESHOOTING
Error Messages
The following error messages are reported by the module. Refer to the sections 'Module Replacement'
and 'Adjustments' for detailed instructions on FRU actions. To de-code specific M_Status and M_Data
use the Status Code Translator Tool available from http://www.infoprod.ncr.com or refer to Diagnostic
Status Code Notebook Volume 1
(B006-6273).

Control Board
Module ID: 1

Error M Possible Root Causes Isolation Resolution

Status

NVRAM access failure 1 NV RAM corrupt Inspect Replace

Faulty control pcb control board control board

USB comms failure 2 Check USB connections Inspect Push

harness connector
home
Faulty USB harness Replace USB
harness
No power to device Push
connector
home
Faulty control PCB Replace PCB
I2C comms failure 3 Faulty I2C connections Inspect Inspect
harness harness
connections connections
Faulty I2C harness Inspect Replace
harness harness
No power to device Inspect power Inspect power
harness harness
Faulty shutter Run SysApp Replace
diagnostic shutter
test

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 NCR SelfServ 88 ATM Service Manual
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Error M Possible Root Causes Isolation Resolution

Status

Instance ID not 6 Dual dispense instance not N/A Configure

configured configured instance in
SysApp
Non authorised 8 Non authorised dispenser control Authorise
dispenser control board board fitted device in
fitted SysApp
Device not 9 Device not authenticated at
authenticated installation or control pcb
replacement
All cassettes empty or N/A Cassettes empty or removed Inspect All cassettes
removed cassettes replenished
All cassettes empty, N/A Cassettes empty, removed or Inspect All cassettes
removed or badly badly loaded cassettes replenished
loaded

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 NCR SelfServ 88 ATM Service Manual
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Pick Module
Module ID: 2, 3, 4, 5, 6, 7

Error M Possible Root Causes Isolation Resolution

Status

ICS activated – 4 ICS activated Confirm ICS Replace affected

replace all affected triggered modules
parts
Pick sensor failed 25 (p1) Jam under pick sensor Inspect pick Clear jam
26 (p2) sensor
27 (p3) Faulty harness / PCB Run SysApp Replace pick module
28 (p4) diagnostic test Configure pick
Pick sensor not calibrated
29 (p5)
module
30 (p6)
Faulty control PCB Replace control PCB
Pick arm sensor fault Faulty harness / PCB Run SysApp Replace pick module
Faulty pick module diagnostic test Replace pick module

Incorrectly fitted pick PCB Inspect pick Re‐seat pick PCB

PCB
Faulty control PCB Run SysApp Replace control PCB
diagnostic test
D‐wheel sensor fault Faulty harness / PCB Run SysApp Replace pick module
Faulty pick module diagnostic test

Incorrectly fitted pick PCB Inspect pick Re‐seat pick PCB

PCB
Faulty control PCB Run SysApp Replace control PCB
diagnostic test
Pick arm motor fault 45 (p1) Poor cassette loading Check cassette Re‐load cassette and
46 (p2) loading run multiple test
47 (p3) notes
48 (p4) Faulty pick arm motor Run SysApp Replace pick module
49 (p5) diagnostic test
50 (p6)
Faulty control PCB Run multiple Replace control PCB
test notes

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
733

Error M Possible Root Causes Isolation Resolution

Status

Bill jam at pick 64 (p1) Poor media quality/ cassette Inspect pick clear jam/reload
sensor 65 (p2) loading or foreign object module and cassette/remove
66 (p3) present cassette foreign object
67 (p4) Faulty pick transport Inspect pick Replace pick module
68 (p5) module
69 (p6)
Faulty cassette Inspect Replace cassette
cassette
Faulty pick sensor Run SysApp Replace pick module
diagnostic test
Media detected at 74 (p1) Foreign object at pick Inspect pick Clear foreign object
pick sensor at wrong 75 (p2) sensor
time 76 (p3) Poor cassette loading Check cassette Re‐load cassette
77 (p4) loading
78 (p5)
Faulty pick sensor Run SysApp Replace pick module
79 (p6)
diagnostic test
Faulty cassette Inspect Replace cassette
cassette
Pick sensor dirty N/A Sensor dirty Inspect sensor Clean sensor
Pick unit missing Faulty harness Inspect Replace harness
harness
Faulty CIC sensor Run SysApp Replace pick module
diagnostic test
Pick unit tamper N/A
Pick unit not Faulty CIC sensor Run SysApp Replace pick module
configured diagnostic test

Cassette
Module ID: 8, 9, 10, 11, 12, 13

Error M Possible Root Causes Isolation Resolution

Status

Cassette not 6 Cassette not latched Inspect cassette Rack cassette into
latched correctly correctly latch device
Faulty harness / sensor Run SysApp Replace pick frame
diagnostic test
Faulty cassette latch Inspect latch

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
734

Error M Possible Root Causes Isolation Resolution

Status

Cassette 7 Cassette parameters not N/A Configure cassette in

parameters not configured SysApp
configured
Cassette ID 25 (p1) Faulty harness / sensor Run SysApp Replace pick module
sensor fault 26 (p2) diagnostic test
27 (P3) Missing CIC target Inspect cassette Replace cassette
28 (p4) CIC target
29 (p5) location
30 (p6)
Faulty CIC target Run SysApp Replace cassette
Faulty control PCB diagnostic test Replace control PCB
Cassette latch Faulty harness / sensor Run SysApp Replace pick frame
sensor fault diagnostic test
Faulty cassette latch Inspect latch
Cassette low Faulty harness / sensor Run SysApp Replace pick module
sensor fault Faulty cassette diagnostic test Replace cassette
Pusher Plate 81 Poor cassette loading Inspect cassette Re‐load cassette
Stalled 82 contents
83
84
Faulty cassette Inspect cassette Replace cassette
85
86

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
735

Error M Possible Root Causes Isolation Resolution

Status

Cassette empty 81 (p1) Cassette empty Inspect cassette Replenish cassette

Too many bad 82 (p2) Incorrect or poor quality or contents Re‐load media /
media items 83 (p3) poorly loaded media in Replenish with correct
picked 84 (p4) cassette media
85 (p5)
Incorrect cassette Check note Set note configuration
86 (p6)
configuration configuration in i SysApp
SysApp
HETs not calibrated Confirm correct Configure singularity
singularity in SysApp
Faulty SNT Run SysApp Replace SNT
diagnostic test
Unable to learn Incorrect or poor quality or Inspect cassette Re‐load media /
media poorly loaded media in contents Replenish with correct
parameters cassette media
Faulty SNT Run SysApp Replace SNT
diagnostic test
Too many Incorrect or poor quality or Inspect cassette Re‐load media /
consecutive mis‐ poorly loaded media in contents Replenish with correct
picks cassette media
Faulty / worn suction cups Inspect suctions Replace suction cups
cups
Vacuum filter blocked Run SysApp Replace vacuum filter
Vacuum system fault diagnostic test Replace motor / pump
module
Faulty pick module Replace pick module
Faulty pressure sensor Replace presenter
Cassette removed N/A Cassette removed Inspect cassette Insert cassette
location
Cassette low Cassette low Inspect cassette Replenish cassette
contents
Cassette not N/A
configured

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
736

Purge Bin
Module ID: 14

Error M Possible Root Causes Isolation Resolution

Status

Bin removed 6 Bin removed Inspect bin location Insert bin

Faulty bin present Run SysApp diagnostic Replace
switch test presenter
Bin not latched Bin not inserted fully Inspect bin latch Rack bin into
correctly device
Faulty bin latch Run SysApp diagnostic Replace
Faulty bin latch sensor test presenter

Divert Area
Module ID: 15

Error M Possible Root Causes Isolation Resolution

Status

Bin full 91 Bin compartment full Inspect bin Empty bin (all
compartment compartments)
Faulty harness / Run SysApp diagnostic Replace SNT
sensor test
Bin nearly N/A Bin compartment full Inspect bin Empty bin (all
full compartment compartments)

Reject Area
Module ID: 16

Error M Possible Root Causes Isolation Resolution

Status

Bin full 92 Bin compartment full Inspect bin Empty bin (all
compartment compartments)
Faulty harness / Run SysApp diagnostic Replace SNT
sensor test
Bin nearly N/A Bin compartment full Inspect bin Empty bin (all
full compartment compartments)

Retract Area
Module ID: 17

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Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
737

Error M Possible Root Isolation Resolution

Status Causes

Bin retract operations limit 6 Bin Inspect bin Empty bin (all
exceeded compartment compartment compartments)
full
Bin full 93 Bin Inspect bin Empty bin (all
compartment compartment compartments)
full
Faulty harness / Run SysApp Replace SNT
sensor diagnostic test
Bin nearly full N/A Bin Inspect bin Empty bin (all
compartment compartment compartments)
full

Carriage
Module ID: 18

See also ‘Troubleshooting Procedures’ for detailed guidance on diagnosing the cause of faults in the
carriage.

Error M Possible Root Isolation Resolution

Status Causes

Carriage bunch sensor 22 Review ‘Troubleshooting Procedures.’

fail Faulty harness / Run SysApp Replace carriage
sensor diagnostic test
Jam in carriage Inspect carriage Clear jam
Foreign object in Clear foreign object
carriage
Faulty carriage Run SysApp Replace carriage
Faulty umbilical diagnostic test Replace umbilical
Carriage pre‐exit sensor 22 Review ‘Troubleshooting Procedures.’
fail Faulty harness / Run SysApp Replace carriage
sensor diagnostic test
Jam in carriage Inspect carriage Clear jam
Foreign object in Clear foreign object
carriage
Faulty carriage Run SysApp Replace carriage
Faulty umbilical diagnostic test Replace umbilical

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
738

Error M Possible Root Isolation Resolution

Status Causes

Carriage exit sensor fail 22 Review ‘Troubleshooting Procedures.’

Faulty harness / Run SysApp Replace carriage
sensor diagnostic test
Jam in carriage Inspect carriage Clear jam
Foreign object in Clear foreign object
carriage
Faulty carriage Run SysApp Replace carriage
Faulty umbilical diagnostic test Replace umbilical
Carriage position sensor 22 Review ‘Troubleshooting Procedures.’
fail Faulty harness / Run SysApp Replace carriage
sensor diagnostic test
Foreign object in Inspect carriage Clear foreign object
carriage
Faulty umbilical Run SysApp Replace umbilical
diagnostic test
Carriage home position 22 Review ‘Troubleshooting Procedures.’
sensor fail Faulty harness / Run SysApp Replace presenter
sensor diagnostic test
Missing target Inspect carriage Replace carriage
target location
Faulty target Run SysApp
Faulty control PCB diagnostic test Replace control PCB
Carriage belt timing disk 22 Broken timing disk Run SysApp Replace carriage
fail diagnostic test

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
739

Error M Possible Root Isolation Resolution

Status Causes

Carriage drive motor fail 42 Review ‘Troubleshooting Procedures.’

Faulty carriage Run SysApp Replace carriage
Faulty motor / diagnostic test
harness
Faulty presenter Inspect tracks Replace presenter
tracks
Foreign object in Inspect presenter Clear foreign object
presenter
Faulty umbilical Run SysApp Replace umbilical
diagnostic test
Carriage belt motor fail 42 Review ‘Troubleshooting Procedures.’
Jam in carriage Inspect carriage Clear jam
Faulty motor / Run SysApp Replace carriage
harness diagnostic test
Faulty carriage Inspect timing disk
timing disk
Faulty umbilical Run SysApp Replace umbilical
diagnostic test
Carriage Jammed 42 Review ‘Troubleshooting Procedures.’
Faulty carriage Run SysApp Replace carriage
Faulty motor / diagnostic test
harness
Faulty presenter Inspect tracks Replace presenter or
tracks nose
Foreign object in Inspect presenter Remove foreign
presenter object
Faulty umbilical Run SysApp Replace umbilical
diagnostic test

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
740

Error M Possible Root Isolation Resolution

Status Causes

Media jam at the bunch 62 Review ‘Troubleshooting Procedures.’

sensor Jam or foreign Inspect carriage Clear jam or remove
object in carriage foreign object
Faulty carriage Run SysApp Replace carriage
Faulty umbilical diagnostic test Replace umbilical
Media jam at the pre-exit 62 Review ‘Troubleshooting Procedures.’
sensor Jam or foreign Inspect carriage Clear jam or remove
object in carriage foreign object
Faulty carriage Run SysApp Replace carriage
Faulty umbilical diagnostic test Replace umbilical
Media jam at the exit 62 Review ‘Troubleshooting Procedures.’
sensor Jam or foreign Inspect carriage Clear jam or remove
object in carriage foreign object
Faulty carriage Run SysApp Replace carriage
Faulty umbilical diagnostic test Replace umbilical
Bunch sensor is dirty N/A Sensor dirty Run SysApp Clean sensor
Pre‐exit sensor is dirty diagnostic test

Exit sensor is dirty

Carriage tamper N/A
Too many consecutive N/A Poor quality Inspect cassette Replenish cassette
splays in carriage currency contents
Splay threshold set Check splay Set splay threshold
incorrectly threshold
Foreign object in Inspect carriage Remove foreign
carriage object
Faulty carriage Run SysApp Replace carriage
diagnostic test

NCR - CONFIDENTIAL AND PROPRIETARY

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 NCR SelfServ 88 ATM Service Manual
741

Single Note Transport

Module ID: 19

Error M Possible Root Isolation Resolution

Status Causes

HETS sensor fail 21 Faulty harness / Run SysApp Replace SNT

sensor diagnostic test
Faulty control
PCB
Width sensor fail Jam in SNT Inspect SNT Clear jam
Sensor dirty Inspect sensor Clean sensor
Sensor not Run SysApp Calibrate device
calibrated diagnostic test
ulty harness / Replace SNT
sensor
Main timing disk sensor fail Jam in SNT Inspect SNT Clear jam
Faulty harness / Run SysApp Replace SNT
sensor diagnostic test
Faulty SNT Inspect SNT
timing disk
Stacker entry sensor failed Jam in SNT Inspect SNT Clear jam
Foreign object in Clear foreign
SNT object
Sensor not Run SysApp Calibrate device
calibrated diagnostic test
Sensor dirty Inspect sensor Clean sensor
Faulty harness / Run SysApp Replace SNT
sensor diagnostic test
Divert bin entry sensor failed Jam in SNT Inspect SNT Clear jam
Foreign object in Clear foreign
SNT object
Sensor not Run SysApp Calibrate device
calibrated diagnostic test
Sensor dirty Inspect sensor Clean sensor
Faulty harness / Run SysApp Replace SNT
sensor diagnostic test

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
742

Error M Possible Root Isolation Resolution

Status Causes

Media deflector home sensor 21 Jam in SNT Inspect SNT Clear jam
failed Foreign object in Clear foreign
SNT object
Sensor not Run SysApp Calibrate device
calibrated diagnostic test
Sensor dirty Inspect sensor Clean sensor
Faulty harness / Run SysApp Replace SNT
sensor diagnostic test
Faulty SNT
Media deflector extended sensor 21 Jam in SNT Inspect SNT Clear jam
failed Foreign object in Clear foreign
SNT object
Sensor not Run SysApp Calibrate device
calibrated diagnostic test
Sensor dirty Inspect sensor Clean sensor
Faulty harness / Run SysApp Replace SNT
sensor diagnostic test
Faulty SNT
Divert gate fail / divert gate sensor 21, Jam in SNT Inspect SNT Clear jam
fault 41 Faulty harness / Run SysApp Replace SNT
sensor diagnostic test
Faulty SNT
solenoid

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
743

Error M Possible Root Isolation Resolution

Status Causes

Media deflector failed 41 Jam in SNT Inspect SNT Clear jam

Foreign object in Clear foreign
SNT object
Faulty harness / Run SysApp Replace SNT
sensor diagnostic test
Faulty SNT
Divert Gate Jam at Divert Jam in SNT Inspect SNT Clear jam
Foreign object in Clear foreign
SNT object
Faulty harness / Run SysApp Replace SNT
sensor diagnostic test
Faulty SNT
Unrecoverable media jam in the 61 Jam in SNT Inspect SNT Clear jam
SNT Misaligned belts Re‐seat belts
Damaged belts Replace SNT
Unrecoverable media jam between Jam in vertical Inspect vertical Clear jam
pick modules and SNT transport transport
Misaligned belts Inspect SNT Re‐seat belts
Damaged belts and Pick Replace SNT / Pick
Media detected at HETS sensor at 70 Poor cassette Inspect Re‐load cassette
wrong time loading cassette
contents
Foreign object in Inspect SNT / Remove foreign
SNT / Pick Pick object
Media detected at width sensor at Poor cassette Inspect
wrong time loading cassette
contents
Foreign object in Inspect SNT / Clear jam
SNT / Pick Pick

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
744

Error M Possible Root Isolation Resolution

Status Causes

HETS calibration out with N/A Wrong media Inspect Replenish cassette
acceptable range loaded cassette
contents
Wrong Confirm correct Configure
singularity singularity singularity in
configured SysApp
Faulty HETs Run SysApp Replace SNT
sensor diagnostic test
Stacker entry sensor is dirty Sensor dirty Inspect sensor Clean sensor
Divert bin entry sensor is dirty
Width sensor is dirty
HETS sensor is dirty
SNT tamper N/A N/A N/A

Presenter
Module ID: 20

Error M Possible Root Causes Isolation Resolution

Status

Interlock 5 Device not fully racked into Inspect Rack device into safe
disconnected safe device
Faulty interlock switch Run SysApp Replace presenter
diagnostic
test
Faulty module rack Inspect Replace module rack
module rack
Presenter 7 Presenter learn routine N/A Run learn hardware in
configuration required SysApp
unknown

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Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
745

Error M Possible Root Causes Isolation Resolution

Status

Clamp sensor 8 Faulty harness / sensor Run SysApp Replace presenter

failed diagnostic
test
Missing CIC target Inspect Replace cassette
cassette CIC
target
location
Faulty CIC target Run SysApp
diagnostic
Faulty motor / harness Replace presenter
test
Faulty carriage Inspect Replace carriage
carriage
Purge entry 8 Bin full Inspect bin Empty bin (all
sensor fail compartments)
Foreign object over sensor Inspect Clear foreign object
sensor
Faulty harness / sensor Run SysApp Replace presenter
diagnostic
test
Purge entry 8 Bin full Inspect bin Empty bin (all
sensor fail compartments)
Foreign object over sensor Inspect Clear foreign object
sensor
Faulty harness / sensor Run SysApp Replace presenter
diagnostic
test
Retract entry 8 Bin full Inspect bin Empty bin (all
sensor fail compartments)
Foreign object over sensor Inspect Clear foreign object
sensor
Faulty harness / sensor Run SysApp Replace presenter
diagnostic
test

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
746

Error M Possible Root Causes Isolation Resolution

Status

Module unlatched 8 Device not fully racked into Inspect Rack device into safe
safe device
Faulty interlock switch Run SysApp Replace presenter
diagnostic
test
Faulty module rack Inspect Replace module rack
module rack
Clamp motor 9 Faulty motor / harness Run SysApp Replace presenter
failed diagnostic
test
Faulty carriage Inspect Replace carriage
carriage
Faulty clamp sensor Run SysApp Replace presenter
diagnostic
test
Main motor failed 9 Faulty motor / harness Run SysApp Replace presenter
diagnostic
test
Faulty SNT timing disk Inspect SNT Replace SNT
Faulty presenter Inspect Replace presenter
presenter
Purge entry N/A Sensor dirty Inspect Clean sensor
sensor is dirty sensor
Retract entry Sensor dirty Inspect Clean sensor
sensor is dirty sensor
Presenter tamper N/A N/A N/A

NCR - CONFIDENTIAL AND PROPRIETARY

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 NCR SelfServ 88 ATM Service Manual
747

Exit Shutter
Module ID: 21

Error M Possible Root Causes Isolation Resolution

Status

I 2C 3 Check I2C connections Inspect Re‐plug harness

communications harness
fault connections
Faulty I2C harness Inspect Replace I2C harness
harness
Faulty shutter Run SysApp Replace Shutter
diagnostic
test
No power to device Inspect Replace power harness
power
harness
Shutter jam – 44 Shutter jam Inspect Clear jam
open shutter
Shutter jam –
closed
Shutter tamper N/A N/A

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
748

Suction Cups
Module ID: 22

Error M Possible Root Causes Isolation Resolution

Status

Suction cups on N/A Suction cups damaged / Inspect Replace Suction cups
pick module 1 worn suction cups
must be replaced and check
soon pick counter
Suction cups on
pick module 2
must be replaced
soon
Suction cups on
pick module 3
must be replaced
soon
Suction cups on
pick module 4
must be replaced
soon
Suction cups on
pick module 5
must be replaced
soon
Suction cups on
pick module 6
must be replaced
soon

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
749

Media Aligner
Module ID: 23

Error M Possible Root Causes Isolation Resolution

Status

Media Aligner 31 Jam in carriage Inspect Clear jam

sensor fail Foreign object in carriage carriage Clear foreign object
Faulty harness / sensor Run SysApp Replace Media Aligner
Faulty motor / harness diagnostic
test
Faulty carriage Replace carriage
Media Aligner 51 Jam in carriage Inspect Clear jam
motor fail Foreign object in carriage carriage Clear foreign object
Faulty carriage Run SysApp Replace carriage
diagnostic
Faulty motor / harness Replace Media Aligner
test

Vacuum System
Module ID: 24

Error M Possible Root Causes Isolation Resolution

Status

Vacuum sensor 32 Faulty harness / sensor Run SysApp Replace presenter core
fault diagnostic or main PCB.
Vacuum system 52 Faulty vacuum pipe work test Replace presenter or
fail pneumatic tubing or
equal T connector or 90
degree vacuum
connector or air filter.
Vacuum system N/A Faulty vacuum pipe work Replace presenter or
failing pneumatic tubing or
equal T connector or 90
degree vacuum
connector or air filter.
Faulty vacuum pump Replace motor and
pump assembly.

NCR - CONFIDENTIAL AND PROPRIETARY

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 NCR SelfServ 88 ATM Service Manual
750

Serial Number Read

Module ID: 25

Error M Possible Root Causes Isolation Resolution

Status

SNR Transport N/A SNR Transport not latched Inspect SNR Close SNR Transport
open Transport
USB Serial Build up of dirt on SNR Inspect SNR Clean SNR Camera
Number too many Camera
invalid characters
USB Serial
Number too many
invalid serial
numbers
USB Serial N/A
Number reader
de‐configured

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
751

Error M Possible Root Causes Isolation Resolution

Status

Communication 96 Communications Check Reconnect comms or

failure to SNR connection to SNR board comms repair cable
device disconnected connections
to SNR board
on pick
module
USB Serial Control board failure Replace SNR device
Number Reader
control board
failure
USB Serial Fixed guide flex circuit not Check flex Reconnect flex circuit.
Number Reader connected. Faulty camera or circuit Replace pick module if
fixed guide control board. connection at necessary.
camera failure fixed guide
(top CIS) and at
control board
USB Serial Moving guide flex circuit not Check flex
Number Reader connected. Faulty camera or circuit
moving guide control board. connection at
camera failure moving guide
(bottom CIS) and at
control board
Too many Build up of dirt on SNR Inspect SNR Clean SNR Camera
consecutive count Camera Camera
mismatches

Troubleshooting Procedures
Additional troubleshooting checks and resolutions for carriage errors (M_STATUS 22, 42, 43 or 62).

Carriage Alignment
Incorrect alignment can be indicated by carriage drive motor failures (M_STATUS 42), carriage jams (M_
STATUS 62) and presenter clamp jams (M_STATUS 43).

l Delivery failures may also occur due to carriage not being correctly positioned in the present
position.

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
752

l Check that the carriage tie bar is parallel to the dispenser nose. Anything more than 2mm
deviation when the tie bar is level with the dispenser nose is not parallel. If not, remove and re-
insert the carriage, referring to ‘FRU Module Removal and Replacement’ section. While the
carriage is removed, carry out the checks listed in section ‘Checks with Carriage Removed from
Presenter’.

Carriage Motor Cover

An incorrectly fitted or missing motor cover can be indicated by carriage jams between park and present
(M_STATUS 42, Byte 3 0A).

l Check that the motor cover does not collide with the presenter nose.
l Ensure that the cover is snapped into place around all the edges and that the screws are fitted.

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 NCR SelfServ 88 ATM Service Manual
753

Carriage Umbilical Cable

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 NCR SelfServ 88 ATM Service Manual
754

A damaged or incorrectly fitting umbilical in the carriage will be indicated by carriage motor failures (M_
STATUS 42) or carriage sensor failures (M_STATUS 22).

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
755

l Check for damage to the umbilical, replace if necessary.

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
756

l Check that the umbilical is fitted correctly in the connectors in the presenter and in the carriage.
Also check that it is fitted into the correct connector in the carriage.

Front access connector Rear access connector

Carriage Plates Parallel When Open

Incorrect carriage plate opening can be indicated by presenter clamp jams (M_STATUS 43).

l Check that the front edge of the lower carriage plate is parallel to the upper plate when the
carriage opens. Use the ‘Clamp (with Carriage at Home Position)’ diagnostic test and observe the
movement. The lower plate should not be more than 20mm from parallel with upper plate.

l If it does not open evenly, carry out the following checks:

l Is the carriage aligned correctly? - see Carriage Alignment in this section.

l Are the carriage magnets configured correctly? Re-configure them if possible, o replace

the carriage is magnets are missing.

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 NCR SelfServ 88 ATM Service Manual
757

Closed cam
(driven) side

Open cam
(non-driven)
side

If the carriage still does not open evenly following the above checks, remove the carriage from the
presenter - refer to ‘Removing the Carriage’ in the FRU Removal and Replacement section - and follow
the instructions in section ‘Checks with Carriage Removed from Presenter’.

Carriage Movement
Problems with the movement of the carriage can be indicated by carriage jam (M_STATUS 42).

l Slowly move the carriage manually along the full length of the presenter track in both directions.
Check that the carriage runs smoothly along the track and does not collide with any components.
Remove any obstructions.
l Check that the carriage is aligned correctly - refer to ‘Carriage Alignment’ in this section.
l Ensure that the Single Note Transport is fitted correctly and that all three mounting screws are
tightened to prevent the carriage colliding with the SNT. Refer to ‘Replacing the SNT’ in the FRU
Removal and Replacement section.

If the carriage still does not move smoothly following the above checks, remove the carriage - refer to
‘Removing the Carriage’ in the FRU Removal and Replacement section - and then follow the instructions
in section ‘Checks with Carriage Removed from Presenter’

NCR - CONFIDENTIAL AND PROPRIETARY

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 NCR SelfServ 88 ATM Service Manual
758

Checks with Carriage Removed from Presenter

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
759

l Are there any damaged or dislocated links or arms on the carriage? If so, replace the carriage.
l Is there any damage on the lower link mount? If so, replace it (part number 445-0757100 ‘service
assy - lower linkage mount with carriage lower linkage’).

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 NCR SelfServ 88 ATM Service Manual
760

l Are there any loose, damaged or missing screws in the lower plate shaft? Replace any missing
screws (check none have fallen into the carriage). Tighten screws to 0.45 Nm.

l Rotate the green thumbwheel to check that all the belts on both the upper and lower plate rotate.
If they do not, check that the carriage belt drive shafts and pulleys are all in place and are not
damaged. Replace any damaged components if possible, or the carriage.

UPPER PLATE LOWER PLATE

Pulley

Belts Belts

Pulley and drive

shafts

DIAGNOSTICS
Level 0 Diagnostics
The Control Board LEDs are not used for diagnostics.

There are no switches on the Control Board.

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 NCR SelfServ 88 ATM Service Manual
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Level 1 Diagnostics
Test Description

MENU This displays a menu of the all the other Applets to allow the user to select
one.
CLEAR Performs the default Clear operation.
CLEAR TO Performs a Clear operation with the destination set to Retract area.
RETRACT AREA
SET NOTES Allows the user to set the number of bills to be picked from each cassette.
Only prompts for configured cassettes. If the total number of bills exceeds the
currently configured maximum the command fails. A default of 5 bills for each
configured and present cassette is used if no number is entered
STACK Performs a Stack of the bills configured via Set Notes (above).
PRESENT Performs a Present of bills previously stacked.
DISPENSE Performs Stack and Present operations consecutively. The number of bills
picked is configured via Set Notes.
LEARN NOTE Performs a Learn Measurements operation for the specified cassette type.
PARAMETERS (Only configured cassettes are offered for selection). 40 bills are picked and
the parameters measured, with the new and existing parameters being
returned in T_DATA.
SINGLE NOTE Performs the SNT Diagnostic test.
TRANSPORT
SELF TEST Performs a Self Test operation. Menus are displayed to allow the destination
to be selected and which pick units to pick from. The shutter is then operated
if requested.
SHUTTER The Shutter Diagnostic test is performed.
SENSOR/SWITCH A Read Sensors Diagnostic test for all sensors is performed. The following
STATUS options are offered: Normal reading with LEDs on
A/D reading of sensors in the on state
A/D blocked threshold values
CARRIAGE The Carriage Diagnostic test is performed.
GUIDANCE This test enables the various LED states / configurations to be exercised via Set
LIGHTS Guidance Light commands. Menus are provided to allow LED and flash rates
to be selected.
CLAMP The Clamp Diagnostic test is performed. The following options are offered:
Clamp test with carriage at home
Clamp test with carriage in safe position

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Test Description

PICK VALVE The Pick Valve Diagnostic test is performed for the selected pick unit.
PICK ARM The Pick Arm Diagnostic test is performed for the selected pick unit.
DIVERT GATE The Divert Gate Diagnostic test is performed.
MEDIA The Media Deflector Diagnostic test is performed.
DEFLECTOR
PREPARE FOR The Prepare for shipment command is executed.
SHIPMENT
RUN TO RUN Performs the following sequence of tests:
l Clear (not performed when looping)

l Sensor / Switch Status (default operation)

l Carriage

l Self Test

l Dispense

l Clear

RUN TO RUN 2 Performs the following sequence of tests:

l Clamp Test

l Carriage Test

RUN TO RUN 3 Performs the following sequence of tests:

l Clamp Test

l Stack

l Present

l Half Retract (when looping on does Present/Half Retract 100 times)

l Retract

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 NCR SelfServ 88 ATM Service Manual
763

Test Description

PERFORMANCE Offers a menu with the following options:

l FRU Performance

l Device Performance.

On selecting FRU Performance the following are displayed for each FRU:
l Media Dispensed

l Fatal Errors

l Routine Errors

l Media per Fatal Error

l Media per Routine Error

On selecting Device Performance the following are displayed for the overall
device:
l Media Dispensed

l Fatal Errors

l Routine Errors

l Media per Fatal Error

l Media per Routine Error

NOTE IMAGES If SNR hardware is present then all serial numbers, denominations and images
will be displayed for the notes picked from the prior Dispense, Stack or
SelfTest command.
RUN TO RUN 4 Performs a clamp diagnostic test followed by a carriage diagnostic test. When
in looping mode, every 50th test also tests the carriage belts.

The Stack, Present, Retract and Dispense tests are not offered unless the lowest cassette has been
removed and re-inserted (after The Menu Applet, AppletId=0, has been displayed). This also applies to
the Dispense test on a Run to Run test, which is by-passed unless these conditions have been met.

Action Requests
This section describes the mechanism sequence following an action request (command) during normal
dispenser operation.

The action requests are:

l Clear
l Stack
l Present
l Retract
l Self Test
l Learn Measurement
l Set Guidance Lights
l Prepare Shipment
l Enable Stack ready

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Clear
This causes the device to be cleared of any media which may have been left in the transport.

The media is transported to the destination requested in the operation, or to the default location if no
destination is provided. Possible destinations are:

l Reject compartment in the purge bin (default)

l Retract compartment in the purge bin
l Present position

Media detected in the single note transport prior to the divert gate will be stacked before being moved
to the required destination.

Media detected in the divert transport path, will be transported to the divert compartment.

If media has been delivered to the purge bin, the carriage will return to its idle position, ready for the
next operation.

If media has been delivered to the present position, the carriage will return to its idle position once the
media has been taken and the Media Taken event sent.

Stack
This causes the number of media items requested to be picked and stacked in the device ready for
presentation to the card holder.

Media which are to be rejected during the operation will be diverted from the main path via the divert
gate and transported to the divert bin. This is done on an individual basis with good media remaining in
the main transport until they reach the stack area.

If Pre-Present is enabled, after a good stack, the media is clamped in the carriage and moved to the pre-
present position in readiness for the next operation.

If Pre-Present is disabled, after a good stack, the media will be left in the stack position to allow
subsequent stack operations to add media to the bundle.

Present
This causes the media which have been previously stacked in the carriage to be moved to a position
where the customer can remove them.

With the exit shutter closed the carriage is driven forward until it reaches the present position, where it
is stopped and the shutter opened. If this is successful the media is driven forward to be taken by the
customer.

When the bundle has been taken, the carriage is returned to its idle position and the shutter closed.

If a fault occurs which stops the media from reaching the customer, an attempt is made to clear the
media to the reject bin.

Note: The present command may be issued when media is in the half retract position having previously
been retracted there.

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Retract
This will cause the media to be drawn back into the carriage and the carriage driven to the location
specified.

The location can be one of the following:

l Retract compartment in the purge bin

l Reject compartment in the purge bin
l Half retract position, if enabled

If media is retracted to the purge bin, the carriage will return to the idle position in preparation for the
next operation.

If media is retracted to the half retract position, the carriage will remain there until a subsequent
present or clear request is invoked.

If no media is detected by the carriage sensors, the carriage will return to the idle position in
preparation for the next operation.

Self Test
The test starts with the carriage in the home position. If it is not in the home position, the carriage will
move to the home position before proceeding.

The following mechanisms are exercised:

l Divert gate
l Pick arms of any pick units not involved in the picking operation
l Pick valve test
l Clamp test if no items are requested from any pick unit
l Carriage diagnostic test
l Shutter, if requested (Shutter is always requested in diagnostics).
l Single Note Transport if no items are requested from any pick unit
l Media deflector test if no items are requested from any pick unit (Items are always requested in
diagnostics).

Any requested media is picked and stacked.

If a bad item is detected, it is diverted by the divert gate to the divert bin and the pick operation is
retried.

The media destination can be either:

l Retract compartment
l Reject compartment
l Half retract position, if enabled
l Present position
l Divert compartment

If media destination is set to Divert, all items (good and bad) will be diverted by the divert gate to the
divert bin. Otherwise they will be stacked and the carriage will be closed and driven to the media
destination.

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The carriage will then return to the idle position in preparation for the next stack request.

Learn Measurement
This allows the software to learn the values of the widths and singularities of media at a specified
position.

Media will be picked and transported to the stacker before being transported to the location specified
by the destination attribute.

Refer to the section Currency Evaluation and Qualification Procedure for details of the procedure.

Set Guidance Lights

There is a red, amber and green status LED that can be individually set to off, on solid or flashing. This
request allows the state of the individual status LEDs to be set.

If the ‘Enable Default Lights’ device setting is set, the command is not performed and the default LED
signalling is performed.

Prepare for Shipment

This request prepares the dispenser hardware for shipment.

The following steps are taken:

l All pick arms are moved to a suitable angle for shipment

l The carriage is moved away from home
l The clamp cam is moved to its shipping position
l The carriage is moved back to home

On the next operation which attempts to open the clamp (e.g. clear), the carriage will be moved off
home and the cam returned to the normal present position, to allow the clamp to be opened.

Enable Stack Ready

This will enable the dispenser hardware for a stack command.

The following steps are taken when enabling stack ready:

l Move carriage to home position

l Open clamp

The command can also be used to cancel the enable stack ready request.

The following steps are taken when cancelling:

l Close clamp
l Return to idle position

Calibrate Sensors
This will re-calibrate sensors when an Field Replacement Unit (FRU) has been replaced. As the actual
readings of the sensors are used to calibrate, the device must be clear of media.

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Diagnostics Tests
This section describes all the diagnostic tests that can be used to exercise different components of the
dispenser.

The tests are:

l Pick Arm
l Pick Valve
l Shutter
l Divert Gate
l SNT
l Carriage
l Clamp
l Media Deflector
l Read Sensors

Pick Arm Test

Tests the pick arm operation for the specified pick unit.

The test is performed by moving the pick arm through a complete cycle, determined by the current pick
profile, and measuring its position via its CIC sensor. The pick arm is moved at the same speed as it is
moved during a real pick cycle.

The 5 phases of the pick cycle are:

l Move to initial home position

l Move to each of the 4 positions (finishing at home)

The CIC sensor reading and Pick Arm position in degrees are reported for each phase in the resulting
event.

Cassettes do not need to be removed to perform this test.

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Pick Valve Test

This will test for leaks and faulty parts in the vacuum system.

During the test, the dispenser interlock must be in the override position; cassettes can remain in the
dispenser.

First check the presenter zone:

1. Disconnecting the tubing just below the filter and seal the opening in the filter assembly with
your finger. Make sure no dust from the filter falls down into the tubing.
2. In the test menu, select First Pick Module, then Test pressure - pick arm away from media, and
run the test.
3. The following results will indicate a leak in the presenter zone:
l Either the Closed Running Result or the Closed Static Result is 1.

l The Closed Running Result and the Closed Static Result are both 0, but the Closed Running

Pressure is above 75% of the Local Atmospheric Pressure.

l The difference between the Closed Static Pressure and the Closed Running Pressure is more

than 100.
If a leak in the presenter zone is detected, replace the motor and pump assembly.

4. The following results will indicate an electronics fault that will require a replacement of the
presenter or main control board:
l There is no difference between the local atmospheric pressure reading and the closed

running pressure reading, but there is suction detected at the filter.

l After running the same test again, there is variation in the local atmospheric pressure

readings.

If there are no issues with the presenter zone, reconnect the hose to the filter and check for leaks in the
upstream zone:

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1. In the test menu, select First Pick Module, then Test pressure - pick arm away from media, and
run the test.
2. The following results will indicate a leak in the upstream zone:
l Either the Closed Running Result or the Closed Static Result is 1.

l Both the Closed Running Result and the Closed Static Result are 0, but the Closed Running

Pressure is above 75% of the Local Atmospheric Pressure.

l The difference between the Closed Static Pressure and the Closed Running Pressure is more

than 100.
3. If a leak in the upstream zone is detected, it can be isolated by disconnecting the tubing at each
pick valve in turn, starting at the lowest point, and seal the end of the tubing with your finger.
Then re-run the test for that pick valve.
4. The following results will indicate a leak in the upstream zone:
l If the Closed Running Result and the Closed Static Result are both 0 and the difference

between the Closed Static Pressure and Closed Running Pressure is less than 100, the location
of the leak has been found. Replace the damaged hose and re-run the test.

If there are no issues with the upstream zone, reconnect all hoses and check for leaks in the
downstream zone:

1. Place a very good quality note in the cassette so that the suction cups will seal against it during
the test.
2. In the test menu, select the pick line and then Test pressure - pick arm in contact with media.
3. After running the test, if either the Open Valve Result is 0 or the Open Valve Result is 1 but the
difference between Open Valve Pressure and Closed Static Pressure more than 300, there is a
leak in the downstream zone between the pick valve and the media.
Either, re-seat suction cups, replace suction cups or replace pick module FRU.

Pick Valve Test Results

Value Description

Local Local Atmospheric Pressure (mbar).

Atmospheric
Pressure
Closed 0 = Base pressure reached
Running Result 1 = Base pressure not reached
Closed Time (ms) to reach Closed Running Pressure in milliseconds
Running Time
Closed Base pressure (mbar) or lowest pressure reached. Base pressure is the point at
Running which the rate of change in pressure has not fallen for 200 ms.
Pressure
Closed Static 0 = Vacuum retained
Result 1 = Vacuum leaked, reached local atmospheric pressure.
Closed Static Time (ms) to reach Closed Static Pressure with all valves closed, motor and pump
Time stopped.

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Value Description

Closed Static Pressure (mbar) reached during Closed Static Time.

Pressure
Open Valve 0 = Vacuum leaked, reached local atmospheric pressure
Result 1 = Vacuum retained
Open Valve Time (ms) to reach Open Valve Pressure with selected valve open and all other
Time valves closed, motor and pump stopped.
Open Valve Pressure reached during Open Valve Time with selected valve open and all other
Pressure valves closed, motor and pump stopped.

Shutter Test
This tests the shutter hardware operation by driving it to both open and closed positions.

The initial state for the shutter is the closed position, so an attempt will be made to put the shutter into
its initial state prior to test start.

The test is performed by driving the shutter in the open direction, measuring the length of time taken to
move between closed and open; the shutter position sensors are then read and verified in this position.
After a two second delay the shutter is driven in the close direction, measuring the length of time taken
to move, and the position sensors again read and verified.

Divert Gate Test

This test verifies the divert gate operation.

The test is performed by driving the divert gate to the divert position, measuring the length of time
taken to move between stack and divert. The divert gate position sensor is then read and verified in this
position. After a two second delay the divert gate is allowed to return to the stack position, measuring
the length of time taken to move, and the position sensor is again read and verified.

SNT Test
This test verifies the operation of the SNT. The motor is driven in normal operating direction only.

The test is performed by measuring the number of timing disk and D-Wheel interrupts over a 2 second
period. The transport speed is stabilised by running it up to speed for an initial period of 2 seconds
before the measurement starts.

If the observed number of interrupts is outwith the expected by more than ± 1, the test will fail.

Carriage Test
This test verifies the operation of the carriage for diagnostic purposes. It tests the carriage movement to
different locations, records flag opacity and on-board sensors at each, and tests the carriage belt drive
motor.

It is recommended that the test only be performed when there is no media in the carriage, as it will not
be managed appropriately.

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When the request is received, the carriage and clamp cam will be driven accordingly to set the carriage
in the home position with clamp closed in preparation for the test to begin.

The test is performed by driving the carriage from the HOME to PRESENT, then to RFP, then to REJECT
positions at normal operating speed, coming to rest momentarily at each location. The time taken to
move between positions, the opacity of the flag and the onboard sensors values are measured at each
location.

At each of PRESENT, RFP and PURGE positions, the carriage belt drive motor can be enabled in one of
the following ways, by changing the Command Data:

l No belt drive
l Full Belt Drive Test – at a slow speed for 2 seconds in each direction and repeated at a fast speed,
counting the number of timing disk interrupts for each phase (default).
l Min Belt Drive Test – at a slow speed for 2 seconds in the reverse direction only, counting the
number of timing disk interrupts

There will be 3 carriage diagnostic events as a result of sending this request, one for each phase of the
test.

At the end of the test, the carriage will be returned to its HOME position, in readiness for the next
operation.

Clamp Test
This test verifies the operation of the clamp. The clamp mechanism consists of:

l Carriage
l Cam, stepper motor and CIC sensor,
l Media Aligner, stepper motor and CIC sensor.

The Clamp open operation consists of:

l Retract the Media Deflector

l Retract the Media Aligner to its home position and verify via its CIC sensor.
l Drive the Cam to its open position and verify via its CIC sensor.
l Drive the Media Aligner to its extended position and verify via its CIC sensor.

This Clamp close operation consists of:

l Retract the Media Deflector

l Retract the Media Aligner to its home position and verify via its CIC sensor.
l Drive the Cam to its closed position and verify via its CIC sensor.

The test can be performed as described in the following sections.

Default Clamp Test

The default test is performed with the carriage at the HOME position. The carriage will be moved
automatically to this position if it is not already there.

The clamp is closed, opened and closed again. Each stage of the operation is verified via the CIC sensors.

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Without carriage at home

This test operates the clamp in the same manner as the default test, but does not require the carriage
at the HOME position. It does not verify the operation of the lower carriage plate. It does not exercise
the BAM.

The carriage will be moved automatically out of the way before the test is started if necessary. The
carriage is not returned to HOME at the end of this test to allow the test to be looped.

No Media Aligner Test

This test operates the clamp in the same manner as the default test, but does not exercise the Media
Aligner except for retracting it to home if necessary at the start of the test.

Media Deflector Test

This test verifies the media deflector operation for diagnostic purposes.

The test is performed by driving the deflector to the extended position, measuring the length of time
taken to move between the home and extended positions. The media deflector position sensor is then
read and verified in this position. After a two second delay the deflector is driven to the home position,
measuring the length of time taken to move, and the position sensor is again read and verified.

Read Sensors Test

This command reads the state of all sensors and switches on the dispenser.

Sensors can be read as follows:

l normally – with LEDs switched on

l following a sensor reset and a delay of 250 ms
l when the LEDs have been switched on for a short time then off
l the A/D sensor reading can be returned
l the A/D blocked threshold or PWM drive level

The reset operation will recalibrate the sensors to obtain the blocked threshold regardless of the
current threshold level.

Sensor Can be reset Can be Switched on/off

Pick sensors Yes Yes

Main motor timing disk sensor No Yes
Stack entry sensor Yes Yes
Single note divert entry sensor Yes Yes
Width measurement sensors Yes Yes
Deflector sensors No Yes
Carriage sensors Yes No
Purge and RFP entry sensors Yes No
Diver gate position sensor Yes No

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The sensors can be reported in individual groups as specified in the sensor group attribute or all groups
reported. On receipt of this request the sensors are read by the software, then the event for an
individual group is (or events for each group are) sent. See T_Data below for details of responses to
sensor requests.

In the case of the A/D blocked threshold or PWM drive level operation, some sensors have a fixed
threshold with variable PWM LED drive. For these sensors, the PWM LED drive level is reported. These
sensors are:

l Pick Sensors
l Stack entry sensor
l Single note divert entry sensor
l Width measurement sensors

In this case the Carriage position sensor will report the threshold value which is the upper limit of the
sensor clear state. The other thresholds for this sensor are constant in the firmware and cannot be read.

Note: The Read Sensors request is provided for diagnostic purposes only and should not be used during
a transaction to determine status. The status of the device is determined by issuing a Get Information
request

T_Data

Single Note Transport Sensors

Byte Sensor Value

0-1 HETS left A/D value from left-hand thickness sensor. Range 0 - 1023.
2-3 HETS right A/D value from right-hand thickness sensor. Range 0 - 1023.
4-27 HETS compensation factor Internal HETS compensation factor per cassette type, left then
right. Range 0 to 255.
28 Note width sensor left Range 0 to 255.
29 Note width sensor right Range 0 to 255.
30 Stack entry Range 0 to 255.
31 Divert bin entry Range 0 to 255.
32 Main timing disk Range 0 to 255.

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Byte Sensor Value

33 Divert gate position Divert gate position CO sensor:
0 = stack position
1 = divert position
2 = neither position.
34 Media deflector home Value of deflector home position sensor:
position 0 = at home position
1 = not at home position.
35 Media deflector extended Value of deflector extended position sensor:
position 0 = at extended position
1 = not at extended position.
36 5 volt supply to SNT Voltage supply to SNT (fused) in units of 0.1 V. Range 0 to 255.

Presenter Sensors

Byte Sensor Value

0 Purge bin latch 0 = latch open
1 = latch closed.
1 Purge bin present 0 = bin removed
1 = bin present
2 - 5 Purge bin entry Value of sensor at entry to purge bin. The four bytes contain the value of
sensor each of the four physical sensors. Range 0 to 255.
6 - 7 Clamp position Clamp CIC sensor position in degrees:
sensor 270 = closed/at present position
235 = open/at stack position
170 = at parked position.
Any other values indicate in -between positions.
8 - 9 Clamp position Clamp CIC sensor amplitude. Range 0 to 65535.
sensor
10 - Media Aligner Media Aligner CIC sensor position in millimetres. This is a (signed) INT16
11 position sensor value. Range 0 to 65535.
12 - Media Aligner Media Aligner CIC sensor amplitude. Range 0 to 65535.
13 position sensor

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Carriage Sensor Values Event

Byte Sensor Value

0 Carriage belts 0 = clear
timing disk 1 = blocked.
1 Carriage position 1 = at purge position
sensor 2 = at present position
3 = at retract position
4 = between flags (clear).
2 - 3 Carriage home Carriage home CIC sensor position in millimetres. This is a (signed) INT16
sensor value. Range 0 to 65535.
4 - 5 Carriage home Carriage home CIC sensor amplitude.
sensor
6 Bunch 0 = clear
1= blocked.
7 Pre-exit 0 = clear
1= blocked.
8 Exit sensor 0 = clear
1= blocked.

Peripheral Sensors

Byte Sensor Value

0 Interlock status 0 = interlock closed
1 = interlock open.
1 Module latched 0 = module latched
status 1 = module unlatched.
2 ICS status 0 - ICS ok
1 = ICS fired.
3 Shutter open sensor Status of shutter open sensor.
4 Shutter closed sensor Status of shutter closed sensor.
5 Pick module supply Status of 5V supply to pick uinits (fused) in units of 0.1V. Range 0 to 128.
voltage
6 Board ID Board hardware revision identifier. Range 0 to 15.
7 Ambient temperature Value of ambient temperature sensor on control board in degree
Celsius. Range o to 255.

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Byte Sensor Value

8 Power supply Status of 24V supply (fused). Value 0 to 1.
9- Vacuum level Value of vacuum sensor in mbar. Range 0 to 255.
10
11 Presenter Type of nose fitted to presenter chassis:
configuration 01 = R/A 411 mm
02 = R/A 297 mm
03 = RA 179 mm
11 = F/A 162 mm
12 = F/A 144 mm.
12 Carriage Type of carriage fitted in presenter:
configuration 1 = front access
2 = rear access.

Pick Unit Sensors

Byte Sensor Value

0 Pick unit position Position of pick unit reported. 1 = top.
1 Pick sensor Pick sensor reading. Range 0 to 255.
2-3 Pick arm position sensor Pick arm CIC position reading in degrees.
4-5 Pick arm position sensor Pick arm CIC amplitude reading.
6-7 D wheel position sensor D wheel CIC position reading in degrees.
8-9 D wheel position sensor D wheel CIC amplitude reading.
10 - 11 Cassette ID sensor 0 = not present
1 to 12 = valid cassette id.
12 - 13 Cassette ID sensor Cassette ID CIC sensor amplitude.
14 Cassette low sensor 1 = low.
15 Cassette latch sensor 1 = latched.

Error Codes
M_Status and M_Data
To de-code the data use the Status Code Translator Tool (available from www.infoprod.ncr.com) or
refer to Diagnostic Status Code Notebook (B006-6273).

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Tallies
Tally Description

PICKED 1 Number of items successfully picked from pick position 1.

PICKED 2 Number of items successfully picked from pick position 2.
PICKED 3 Number of items successfully picked from pick position 3.
PICKED 4 Number of items successfully picked from pick position 4.
PICKED 5 Number of items successfully picked from pick position 5.
PICKED 6 Number of items successfully picked from pick position 6.
PKATMPT1 Number of times a pick attempt failed from pick position 1.
PKATMPT2 Number of times a pick attempt failed from pick position 2.
PKATMPT3 Number of times a pick attempt failed from pick position 3.
PKATMPT4 Number of times a pick attempt failed from pick position 4.
PKATMPT5 Number of times a pick attempt failed from pick position 5.
PKATMPT6 Number of times a pick attempt failed from pick position 6.
PKFAIL 1 Number of times a pick fail occurred from pick position 1.
PKFAIL 2 Number of times a pick fail occurred from pick position 2.
PKFAIL 3 Number of times a pick fail occurred from pick position 3.
PKFAIL 4 Number of times a pick fail occurred from pick position 4.
PKFAIL 5 Number of times a pick fail occurred from pick position 5.
PKFAIL 6 Number of times a pick fail occurred from pick position 6.
SIZEERR1 Number of times an item of media was rejected because a size error was detected
from pick position 1.
SIZEERR2 Number of times an item of media was rejected because a size error was detected
from pick position 2.
SIZEERR3 Number of times an item of media was rejected because a size error was detected
from pick position 3.
SIZEERR4 Number of times an item of media was rejected because a size error was detected
from pick position 4.
SIZEERR5 Number of times an item of media was rejected because a size error was detected
from pick position 5.
SIZEERR6 Number of times an item of media was rejected because a size error was detected
from pick position 6.
DOUBLE 1 Number of times a double was detected and rejected from pick position 1.

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Tally Description

DOUBLE 2 Number of times a double was detected and rejected from pick position 2.
DOUBLE 3 Number of times a double was detected and rejected from pick position 3.
DOUBLE 4 Number of times a double was detected and rejected from pick position 4.
DOUBLE 5 Number of times a double was detected and rejected from pick position 5.
DOUBLE 6 Number of times a double was detected and rejected from pick position 6.
REJECT 1 Total number of items picked and rejected from pick position 1.
REJECT 2 Total number of items picked and rejected from pick position 2.
REJECT 3 Total number of items picked and rejected from pick position 3.
REJECT 4 Total number of items picked and rejected from pick position 4.
REJECT 5 Total number of items picked and rejected from pick position 5.
REJECT 6 Total number of items picked and rejected from pick position 6.
STACKOPS Total number of stack operations attempted including stacks as part of self test and
learn measurements operations.
PRESENTS Total number of present operations attempted.
RETRACTS Total number of retract operations attempted.
CLEAROPS Total number of clear operations attempted.
CAR OPS Total number of carriage operations attempted.
CAR FAIL Total number of times carriage failed to reach desired position.
BELT OPS Total number of carriage belt operations attempted.
BELTFAIL Total number of failed carriage belt operations.
CAM OPS Total number of CAM operations (lower, raise, rotate).
CAM FAIL Total number of failed CAM operations.
SHUT OPS Total number of shutter operations attempted.
SHUTFAIL Number of times a shutter fault has been detected.
COMM TRY Number of communications attempts between the core driver and the device.
COMM RTR Number of communication attempts which required a retry before succeeding.
COMMFAIL Number of communications attempts which failed after retries were exhausted.
SER READ Number of Serial Numbers Scan Operations
INVNOTES Number of Invalid Notes Scanned
SERCHARS Number of Serial Number Read Characters
INVCHARS Number of Invalid Characters

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STRAPPING
There are no strapping or DIP switches on this device.

ADJUSTMENTS
Pick Module Timing Procedure
4–High Dispenser
Place the upper double pick module on the pick support frame and close the two latches securing the
module to the presenter core.

1. Move the top timing gear to the number 1 position. This will align the lower timing gear to the
number 2 position as shown below.
2. Place the lower double pick module on the pick support frame.
3. Hang the lower double pick module from the upper module without closing the two latches.
4. On the lower double pick module, move the top timing gear to the number 3 position. This will
align the lower timing gear to the number 4 position.
5. Make sure the four timing gears are correctly aligned from top to bottom (1, 2, 3, 4).

6. Close the two latches securing the lower double pick module to the upper double pick module.

7. Close the two latches securing the lower double pick module to the upper double pick module.

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5–High Dispenser
1. Follow steps 1 to 5 of the Pick Module Timing Procedure for 4–High Dispenser.
2. Place the single pick module on the pick support frame.
3. Hang the single pick module from the lower double pick module without closing the two latches.
4. Make sure the five timing gears are correctly aligned from top to bottom (1, 2, 3, 4, 5).

5. Close the two latches securing the lower double pick module to the upper double pick module.

6. Close the two latches securing the single pick module to the lower double pick module.

Cleaning Serial Number Read Transport Cameras

If SNR is fitted, the SNR transport cameras mounted on the fixed guide and on the moving guide should
be cleaned as part of regular preventive maintenance, especially in dusty environments. Cleaning will
also be required to clear the states of health ‘USB serial number read too many invalid characters’ or
‘USB serial number read too many invalid serial numbers’ which are triggered when the number of
invalid characters or invalid serial numbers read reaches the configured thresholds (default 10% and 5%
respectively).

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Clean the cameras using compressed air or a soft thin brush or cotton bud. Ingrained grime can be
removed using a lint free cloth moistened with soapy water or an alcohol free wipe.

S2 Carriage Offsets for Open and Latchfast Purge Bins

USB Media Dispenser 02.01.00 or above.

The following DWORD registry settings have been defined for the carriage offsets. Registry location -
HKEY_LOCAL_MACHINE/SOFTWARE/NCR/APTRA Self Service (NCR
Features)/USBMediaDispenser/Operational Parameters.

Registry Setting Open Bin Latchfast Bin

Purge Offset Reject Front 0 35
Purge Offset Retract Front 0 40
Purge Offset Reject Rear 0 29
Purge Offset Retract Rear 0 10

l All registry values in decimal.

l Carriage offsets may be dependent on the size/material of the currency and may need to be
adjusted from those in the table above as required based on local testing. Every increase or
decrease of 1 in value corresponds approximately to 1 mm of travel of the carriage.

l Maximum Media Size:

Front Access Rear Access

No RFP Divider With RFP Divider No RFP Divider With RFP Divider
Reject (PFS) -
85 x 177 85 x 177 85 x 177 85 x 177
Maximum Size
Retract (RFP) -
N/A 85 x 160 N/A 85 x 160
Maximum Size

Latchfast Bin Latch

The bin latch should be adjusted to ensure minimum movement in the bin's position which will ensure
correct latching and minimise jams at the divert entry.

Loosen the two screws securing the bin latchplate as shown below and adjust the latchplate to reduce
the gap shown as much as possible. Hand-tighten the screws then remove and reinsert the bin to test
that the latch still drops easily into position. Increase the gap slightly if necessary and test again. When
the optimum position is achieved, secure the screws.

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JAM CLEARANCE
Refer to the NCR S2 Dispenser Operator Guide (B006-6889) for jam clearance of the pick module, SNT,
carriage and shutter.

CAUTION
Do not move the carriage while it is in the open (stack) position.

How to move the Carriage to the Closed position

1. Remove the purge bin from the dispenser.
2. From inside the purge bin space, manually retract the BAM.

Media Deflector Fingers

retract position

BAM
retract position

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3. Manually retract the Media Deflector Fingers on the SNT.

4. Manually move the primary cam wheel clockwise to the CLOSED position.

CL
OS
PEN
ED
OPEN CLOSED O

OPEN Position CLOSED Position

HETS CALIBRATION
Note: Dispensers are shipped pre-calibrated by the manufacturing plant and are selfcalibrating on an
ongoing basis.

The dispenser maintains an internal compensation factor in NVRAM on the main control board. This
compensation factor allows for differences that exist between the singularities calculated by different
HETS assemblies due to mechanical tolerances.

The dispenser adjusts the HETS compensation factor automatically as bills of a known singularity value
are dispensed. While bills are dispensed, the average of good single bill singularities is measured over 50
bills. This average is compared to the singularity figure typed in at installation time and the
compensation factor is adjusted accordingly. Initially the compensation factor is set to 80H (equivalent
to 1.00) and this is changed automatically by the dispenser and updated every 50 bills.

Dispensers will only be calibrated correctly if the correct width and singularity for each type of currency
being dispensed has been entered as described in the Setting Note Parameters section.

SETTING NODE PARAMETERS

Each currency type being dispensed has a specific width and singularity value that must be entered in to
every ATM dispensing that currency. This applies to initial installation or whenever the main control
board has been changed. The local Professional Services organisation will provide values for new and
existing currencies.

1. Select Self-Service Configuration option from the Supervisor menu.

2. Select Set Device Configuration option.
3. Select USB Media Dispenser option.
4. Select Note Configuration option.
5. Select SET option.

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6. The system will then display the Note Configuration set up menu shown below. The menu is
spread over multiple pages which is navigated using page up and page down options.

7. The system will then display the Note Configuration set up menu shown below. The menu is
spread over multiple pages which is navigated using page up and page down options.
8. Enter Note Widths for all Types.
9. To accept all the changes made select OK.
10. The system will display the menu shown below.

To finally confirm the changes, select the ‘Toggle’ side tab to change the NO option to YES and then
select ‘OK’.

Change Parameter Errors

The currency parameters are checked for errors as they are entered. If an error is detected, the error
message is shown.

Possible error messages:

l ‘Invalid Size: Valid Range 54-85’ - Width is outside the permissible range
l ‘Invalid Singularity: Valid Range 0-254’ - Singularity is outside the permissible range

After five seconds the error message is replaced by the Note Configuration screen, allowing a valid value
to be entered.

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CURRENCY EVALUATION QUALIFICATION PROCEDURE

Note: The currency width and singularity values previously calculated for the S1 Dispenser are valid for
the S2 Dispenser.

The local Professional Services organization must establish the width and singularity values for each
type of currency to be dispensed. The currency evaluation qualification procedure should only be
performed on a calibrated dispenser. Attempting the procedure on an un-calibrated dispenser will give
incorrect results.

To ensure a dispenser is calibrated, at least 50 bills of a known width and singularity must be
successfully dispensed. These bills may be local currency or test media.

Establishing Singularity and Width

In this procedure you have to cause the ATM to calculate the singularity and width of 40 dispensed bills
five times for each currency you wish to evaluate. Due to the nature of the currency the singularity
calculated may vary for each attempt. Add the five figures shown in the Parameters Option and take the
average (divide by five and round to the nearest whole number) and the answers are the singularity and
width values you enter to the ATM and to all ATMs using the same currency.

To achieve a good singularity figure, the currency loaded for this procedure should comprise of new
bills. Load the currency so that the same side of each bill is facing the truck door of the cassette. Put the
bills into the cassette in 50 bill bunches, alternately right way up and upside down (see the following
illustration). This allows for the variations in inking.

The singularity procedure is as follows:

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1. Prepare cassettes to accept the denominations of currency you will normally be dispensing from
the ATMs. Refer to the S2 Currency Cassette chapter in the Dispense section of this manual for
the method of adjusting cassettes to currency size.
2. Load at least 200 bills of each denomination of the currency into the cassettes.
3. Insert the cassettes into the dispenser.
4. Put the ATM into supervisor mode.
5. From the ATM opening menu, select System Application > Self-Service Configuration > Set Device
Configuration > USB Media Dispenser > Note Configuration.
6. The system will display the following message:
Clearing Dispenser Transport. Please Wait.
7. Select Learn option.
8. The system will display the Note Configuration menu showing the types available as shown
below.

Note: The menus only show the cassette types present in the ATM.

9. There is the option to select each single type in turn, or select All Types.
10. Select Type 1 or All Types.
11. The system will perform the test and display the message:
Learning Cassette Type 1. Please Wait.
If All Types was selected, a message for each type will be displayed.
12. Select Learn.
13. Select Parameters.
14. The system will return to the Note Configuration menu.
15. Record the singularity and width figures for the cassette and type selected or all cassette types if
applicable.
16. Select Cancel to return to the Note Configuration screen.
17. Empty the purge bin as necessary.
18. If you selected an single type, repeat steps 11 to 21 until you have five readings of singularity
and width for each cassette type loaded.
19. Add each set of figures and divide the total by the number of cassettes to obtain an average
singularity and width for each cassette type.
20. Select the Set option from the Note Configuration menu
21. Modify as appropriate using the average singularity and width figures obtained in step 23.
22. To accept all the changes made, select OK.
23. The system will display the Note Configuration menu.

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24. To finally confirm the changes, select the Toggle side tab to change the NO option to YES and
then select OK.
25. Select OK to return to the System Application Main menu.

The procedure is now complete. From the Utilities menu you can now enter level 1 diagnostics and
dispense notes to test the validity of the singularity values. A minimum of one cassette full of used
notes and one cassette full of new notes of each denomination should be dispensed. New notes must
be loaded with alternate packs right way up and then upside down. Bowed notes must be loaded with
the bow towards the note pusher.

A reject rate less than 1.5% must be achieved when dispensing an average of 2.5 bills per transaction. If
the reject rate is greater than this, the singularity and width values should be recalculated.

Calculation of Reject Rate

The reject rate is calculated using the following formula.

Total Number of Rejected Bills

Reject Rate = X 100%
Total Bills Picked + Total Number of Rejected Bills

The numbers for rejected bills and total bills picked are taken from tallies. Take a note of the tallies
current values before starting and use the difference, before and after, in the calculations. There are
different tallies for each Pick/cassette.

Error Messages
Any fatal error messages will need to be cleared in the normal manner.

AUTHORIZATION AND AUTHENTICATION PROCEDURE

Parts Validation
Parts Validation is a security protection mechanism that prevents unauthorized users replacing certain
critical parts on NCR ATMs.
The following procedure may need to be carried out if the control board is replaced as an FRU item or
as part of a presenter swap.

1. Insert the USB Service Key. There may be a short delay while the key is recognized.
2. Open the System Application menu.
3. Select the Device Status List.
4. Select the Cash Dispenser status reporting Authorization Required.
5. Select the part requiring authorization:
l Authorize control board

l Authorize device

6. The USB Cash Dispenser test is performed.

7. If the USB Cash Dispenser test is successful, the part is authorized and the Device Status List is
displayed.

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8. If the test fails, the part is not authorized and a summary report is displayed.
Do the following:
1. Check the USB Service Key is correctly inserted.
2. Check the key has the appropriate authorization security level.
3. Repeat steps 2 to 6.

Authentication
Authentication is a security protection mechanism that prevents fraudulent activity. The following
procedure may need to be carried out if the control board is replaced as an FRU item or as part of a
presenter swap.

Dispense Protection Levels:

l USB - No action required. Authentication is automatic.

l Logical
l Physical

The following procedure must be carried out if the Dispense Protection Level of the ATM is Logical or
Physical.

1. Insert the USB Service Key (required for Logical Dispense Protection Level)
2. Open the System Application menu.
3. Select Self-Service Configuration.
4. Select Set Device Configuration.
5. Select USB Media Dispenser.
6. Select Authenticate.
If the protection level is Logical, no further action is required.
If the protection level is Physical, complete one of the following actions within one minute:
l If not occupied, insert a cassette in the bottom configured position of the dispenser.

l Remove the cassette from the bottom occupied position of the dispenser and re-insert within

5 seconds.
7. The result of the authentication function is displayed.
8. Select OK to return to the USB Cash Dispenser menu.
9. If authentication was not successful, repeat steps 6 and 7.

Dispense Protection Configuration

The Dispense Protection Level is set by the ATM system, not by a single component - changing the
dispenser control board will not change the protection level. The highest level set in the ATM system
will always be retained.

Dispense Protection Levels from low to high:

l USB
l Logical
l Physical

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At the request of the ATM owner, the dispense protection level can be changed by doing the following:

1. Insert the USB Service Key.

2. Open the System Application menu.
3. Select Self-Service Configuration.
4. Select Set Device Configuration.
5. Select USB Media Dispenser.
6. Select Device Parameter Configuration.
7. Use the screen toggle button to select the required protection level.
8. Select OK.
9. Configure New Parameter
10. Select Yes using the toggle function.
11. Select OK.
12. If the level is being raised, complete one of the following actions within one minute:
l If not occupied, insert a cassette in the bottom configured position of the dispenser.

l Remove and insert the cassette from the bottom occupied position of the dispenser.

13. If the level change was not successful, select OK and repeat steps 6 to 12.
If it was successful, proceed with the Currency Evaluation Qualification if required.

PURGE BIN CONFIGURATION

With USB Media Dispenser 03.07.00 or higher, the purge bin can be configured to one of the following
options using SysApp:

l Open Purge Bin (Default)

l Latchfast Purge Bin.

To configure the purge bin parameter in SysApp, procede as follows.

1. In the System Application Main Menu, select "SelfService Configuration".

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2. In the Self-Service Configuration Menu, select "Set Device Configuration".

3. In the Set Device Configuration Menu, select "USB Media Dispenser".

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4. In the USB Media Dispenser Menu, select "Configure Purge Bin".

5. In the Purge Bin Parameter Configuration Menu, press "Toggle" to switch between purge bin
types.

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6. Press "OK"

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FRU REMOVAL AND REPLACEMENT

Motor & Pump
Assembly
Carriage Single Note Transport
(SNT)

Carriage Umbilical
Harness
Nose

Bill Aligner Module

(BAM)

Presenter
Core

Double Pick Module

Main Control Board

Pick Support Frame

Single Pick Module

5/6 Hi Expansion Board

Field Replaceable Units (FRU)

l Carriage Umbilical Harness (front access or rear access)

l Carriage (front access or rear access)
l Nose (including nose, tracks, purge and present flags)
l Bill Aligner Module (BAM)
l Single Note Transport (SNT)
l Motor and Pump Assembly
l Double Pick Module
l Single Pick Module
l Main Control Board
l 5/6 Hi Expansion Board
l Pick Support Frame
l Latchfast Security Plate
l Presenter Core
l Presenter Assembly (front access or rear access)

If replacing the entire dispenser, follow the instructions to remove the pick modules then the presenter
assembly.

Tools:

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l Long magnetised #2 pozidrive screwdriver

l Spring hook (603-9000063)

Note: Throughout these FRU removal and replacement procedures make sure that all connectors are
replaced securely and harnesses are routed correctly and neatly. Replace and make good all cable ties,
check for fouling conditions and replace all cable identification labels damaged or lost during servicing.

CAUTION
Do not use the dispenser nose to rack, lift or move the dispenser.

WARNING
Remove power from the dispenser before carrying out any of the FRU removal and
replacement procedures.

Carriage Umbilical Harness

CAUTION
Take care not to damage the carriage umbilical harness during the removal and
replacement procedure.

Removing the Carriage Umbilical Harness

1. Fully rack out the dispenser.
2. Release the carriage umbilical harness from the side track by gently pushing the white latch
towards the harness.

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3. Unscrew and retain the two screws securing the carriage chassis cover.

Securing Screws

Chassis Cover

4. Remove and retain the carriage chassis cover.

5. Release the carriage umbilical harness from the carriage by gently pushing the white latch
towards the cable, while supporting the PCB with your other hand.

Replacing the Carriage Umbilical Harness

The procedure for replacing the carriage umbilical harness is the reverse of the removal procedure.

Check that the replacement harness is undamaged before using it.

Be sure to fit the replacement harness to the correct connector and to fit it securely in the connector:
check that the white screened lines on either end are vertical and in line with the latch.

Front access connector Rear access connector

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CAUTION
Check the umbilical harness has enough clearance as the carriage moves along
the track.

Carriage

CAUTION
Take care not to damage the carriage umbilical cable during the removal and
replacement procedure.

Removing the Carriage

1. Fully rack out the dispenser.
2. Release the carriage umbilical cable by gently pushing the latch towards the cable.

3. On front access units, remove the nose, as described later in this section.
4. Remove and retain the two screws securing the tie bar, then remove and retain the tie bar.

5. Move the carriage to the end of the presenter and lift the carriage clear of the dispenser.

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6. If the carriage is to be shipped with the presenter frame, use two cable ties to secure the
carriage to the sides of the presenter frame.

Replacing the Carriage

Before fitting the new carriage, check that:

l there is no damage or cracks on the carriage lower link mount or the links and arms.
l the carriage lower plate shaft screws are correctly fitted and undamaged.
l all carriage belt rotate and the belt drive shafts and pulleys are in place and are undamaged.

UPPER PLATE LOWER PLATE

Pulley

Belts Belts

Pulley and drive

shafts

1. Insert the carriage into the end of the presenter.

Note: Make sure the carriage is aligned correctly and all four gearwheels are engaged in the
tracks.

2. Replace the tie bar and secure with two screws.

3. Make sure gearwheels are correctly positioned on the tracks by checking that the rear of the
carriage is parallel with the tie bar.

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4. Push the carriage chassis towards the presenter tracks at the point shown below to assist with
correct alignment of the carriage.

5. Insert the carriage umbilical cable into the zero insertion force connector. Gently pushing the
latch away from the cable to engage the connector. Check the cable is not damaged and is
securely fitted in the correct connector: check that the white screened lines on the end are
vertical and in line with the latch.

Front access connector Rear access connector

6. Check that:
l the carriage is correctly aligned in the presenter

l the carriage moves freely along the presenter tracks

l the carriage lower plate is level when opened

l the carriage magnets are correctly configured

l the carriage motor cover is fitted correctly.

See ‘Troubleshooting Procedures’ section for details on these checks.

7. In SysApp, select Self-Service Configuration > Set Device Configuration > USB Media Dispenser >
Carriage Replaced.
This will reset all the carriage variables and recalibrate the carriage sensors.
8. Dispense at least 50 notes to ensure the dispenser is calibrated.

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Nose
Removing the Nose
1. Fully rack out the dispenser.
2. If fitted, remove and discard the two screws (or plastic plugs on later units) that join the track
segments together (one on each side).

3. Remove and retain four screws on each side (two on later units) that fix the nose to the
presenter core.

CAUTION
Take care not to dislodge the flags located along the inner track.

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4. Slide the nose out of the side frame.

5. Remove and retain the nose.

Replacing the Nose

Note: This procedure is used when replacing a nose with one of the same length. If the replacement
nose is of a different length, after replacement use SysApp to force the firmware to re-learn the new
hardware configuration by selecting Self-Service Configuration > Set Device Configuration > USB Media
Dispenser > Presenter Replaced.

When replacing the nose, take care not to snag any cables.

1. Align the nose and presenter track segments.

2. Do not refit the two screws that joined the geared track segments together.
3. Fit the eight screws securing the nose to the presenter.

Bill Aligner Module (BAM)

Special tool: Spring hook.

Removing the BAM

1. Fully rack out the dispenser.
2. If the carriage is obstructing access to the BAM and the primary cam is in the ‘OPEN’ position, go
to the Jam Clearance section and follow the procedure for moving the carriage to the ‘CLOSED’
position.
3. Remove the purge bin from the dispenser.
4. Gently move the carriage away from the BAM.
5. Use a spring hook to unhook the two edge register extension springs from the base of the BAM.
Make sure the springs remain attached to the edge register.

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6. Remove and retain the BAM cantilever and securing screw.

7. Slide the edge register along about one inch, then turn the edge register slightly clockwise to
disengage it from the slots in the base of the BAM.

8. Remove the Edge Register from the dispenser.

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9. Remove and retain the two screws (M4 Pozidriv) securing the BAM mounting to the presenter
frame.

10. Disconnect the BAM motor harness at the flex interface (J4).

11. Remove any cable ties securing the BAM CIC harness to the inside of the presenter.
12. Disconnect the BAM CIC harness at the connector on the side of the presenter.

13. Four lugs locate the BAM mounting base to the presenter framework. Move the base slightly
away from the SNT to clear the lugs and lift the base out of the dispenser.

Replacing the BAM

The procedure for replacing the BAM is the reverse of the removal procedure.

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In SysApp, select Self-Service Configuration > Set Device Configuration > USB Media Dispenser > Media
Aligner Replaced.
This will reset all the BAM (Media Aligner) variables.

Single Note Transport (SNT)

The SNT can be removed with the Bill Aligner Module (BAM) in place.

The SNT FRU includes the SNT interface harness.

Removing the SNT

1. Fully rack out the dispenser.
2. Remove the purge bin.
3. Three M4 x 10 combi screws (captive screws on later units) secure the SNT to the presenter
framework. Move the divert skid plate slightly away from the SNT to allow access to the first
screw. Using a long magnetised #2 pozidrive screwdriver, remove SNT mounting screw from the
location shown below.

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4. Now remove second SNT mounting screw from the location shown below. Access to this screw is
blocked by a drive-belt. A second screwdriver can be used to gently move the belt to one side
while removing the screw.

5. Remove and retain the third screw from the location shown below.

6. Disconnect the SNT harness from the main control board at J3 and J4.

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7. Release the SNT harness from the two cable clamps securing the harness to the side of the
outside of the presenter.
8. Guide the SNT harness through the hole in the side of the presenter framework as you lift the
SNT out of the dispenser.

Replacing the SNT

The procedure for replacing the SNT is the reverse of the removal procedure.

Note: There are four potential SNT mounting points, but only three are used. The three locations are
shown below and the screws should be refitted in the order shown.

3
1

In SysApp, select Self-Service Configuration > Set Device Configuration > USB Media Dispenser >
SNT/HETS Replaced.
This will reset the HETS variables and recalibrate the HETS sensors.

Dispense at least 50 notes to ensure the dispenser is calibrated.

Main Motor and Pump Assembly

Note: If the dispenser is a rear access variant with a short or medium length nose, the whole dispenser
will need to be removed from the ATM as the safe door will block access.

Removing the Motor and Pump Assembly

1. Fully rack out the dispenser.
2. Complete the SNT removal procedure before removing the pump motor assembly.
3. Disconnect the power cord at J5 on the main control board.
4. If not already done, disconnect the SNT harness at J3 and J4 on the main control board.
5. Unscrew and retain the three screws securing the hand wheel.
6. Remove and retain the hand wheel.

CAUTION
Take care not to damage the vacuum sensor connector located on the outside of
the presenter.

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7. Disconnect the vacuum tube at the junction shown below.

8. Remove and retain the three screws and three nuts securing the pump motor assembly to the
presenter framework.

9. Remove the pump motor assembly from the dispenser.

Replacing the Motor and Pump Assembly

The procedure for replacing the Pump Motor Assembly is the reverse of the removal procedure.

Take care not to overtighten the plastite screws that secure the green hand wheel.

There is no torque requirement for the motor securing screws.

Replace the motor in the correct orientation.

When refitting the vacuum hose at the Y junction, make sure the hose is fully inserted.

When replacing the vacuum pump, it is recommended that the pump cover is added if not already
fitted. (Reference Bulletin BLU2439 - FSG - S2 vacuum Pump Cover)

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Double Pick Module

The pick module assembly includes the pick module harness.

CAUTION
The pick module assembly must be carried by the base plate and/or the upper tie
bar.
Note: This procedure is used when replacing a double pick module. If the number of pick modules in the
dispenser is changed, use SysApp to force the firmware to re-learn the new count by selecting Self-
Service Configuration > Set Device Configuration > USB Media Dispenser > Pick Units Added/Removed.
This will prompt a reboot. Calibrate each Pick Module by running 50 notes.

Removing the Double Pick Module Assembly

1. Fully rack out the dispenser.
2. Remove all currency cassettes from the dispenser.
3. Disconnect the two upper and two lower pick module cables from the main control board.

4. If serial number read (SNR) is fitted, disconnect the power and USB harness from the SNR board
located on the side of the pick module.

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5. Disconnect the vacuum tubing at the four pick valves shown below. This can be done by pushing
the ring fully home, then pulling the tube out of the valve.
6. Remove the two screws securing the vertical Tamper Indication plate, if fitted, then remove and
retain the cover to be re-fitted to the replacement pick module.

Dual Pick
Vertical Tamper
Indication Plate

7. If the dispenser is configured with two double pick modules, unlatch and lower the lower pick
module.

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8. Unlatch the top pick module from the presenter core.

9. Lift the top pick module off the pick support frame and clear of the dispenser.
10. If you need to remove the lower pick module, lift the lower pick module off the pick support
frame and clear of the dispenser.

11. Remove the two screws securing the horizontal Tamper Indication plate, if fitted, then remove
and retain the cover to be re-fitted to the replacement pick module.

Horizontal Tamper
Indication Plate

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12. If a clear plastic cover is fitted to the pick gears, remove the single screw securing it then
remove and retain the cover to be re-fitted to the replacement pick module.

Replacing the Double Pick Module Assembly

The procedure for replacing the Pick Module Assemblies is the reverse of the removal procedure.
Remember to fit any retained parts (gear covers or tamper indication plates) to the replacement pick
module. The horizontal plate must be fitted before the pick module is fitted to the dispenser.

1. In SysApp, select Self-Service Configuration > Set Device Configuration > USB Media Dispenser >
Pick Units Replacement Menu.
2. Select the appropriate pick unit from the list. This will reset the pick unit variables and
recalibrate the pick unit sensor.
3. Calibrate the Pick Module by running 50 notes.

Single Pick Module

Removing the Single Pick Module Assembly
1. Fully rack out the dispenser.
2. Remove all currency cassettes from the dispenser.

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3. Disconnect the two single pick module cables from the 5/6 hi expansion board.

4. Disconnect the vacuum tubing at the pick valve. This can be done by pushing the ring fully home,
then pulling the tube out of the valve.
5. Remove the two screws securing the vertical Tamper Indication plate, if fitted, then remove and
retain the cover to be re-fitted to the replacement pick module.

Single Pick
Vertical Tamper
Indication Plate

6. Unlatch and lift the single pick module off the pick support frame and clear of the dispenser.

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 NCR SelfServ 88 ATM Service Manual
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7. If a metal cover is fitted to the pick gears, remove the single screw securing it then remove and
retain the cover to be re-fitted to the replacement pick module.

Replacing the Singe Pick Module Assembly

The procedure for replacing the Pick Module Assemblies is the reverse of the removal procedure.
Remember to fit any retained parts (gear covers or tamper indication plates) to the replacement pick
module.

1. In SysApp, select Self-Service Configuration > Set Device Configuration > USB Media Dispenser >
Pick Units Replacement Menu.
2. Select the appropriate pick unit from the list. This will reset the pick unit variables and
recalibrate the pick unit sensor.
3. Calibrate the Pick Module by running 50 notes.

Main Control Board

Removing the Main Control Board
1. Fully rack out the dispenser.
2. Disconnect all harnesses from the Main Control Board.
3. Unscrew and retain the four screws securing the Main Control Board cover, then remove the
cover.
4. Unscrew and retain the five outer screws that secure the Main Control Board.
5. Unscrew and retain the last central screw that secures the Main Control Board.
6. Remove the Main Control Board from the dispenser.

Replacing the Main Control Board

The procedure for replacing the Main Control Board is the reverse of the removal procedure.

Note: The note parameters for all currency types must be re-entered after replacing the main control
board. Dispense at least 50 notes to ensure the dispenser is calibrated.

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 NCR SelfServ 88 ATM Service Manual
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5/6 Hi Expansion Board

Removing the 5/6 Hi Expansion Board
1. Fully rack out the dispenser.
2. Disconnect all harnesses from the 5/6 Hi Expansion Board.
3. Unscrew and retain the two screws securing the 5/6 Hi Expansion Board cover, then remove the
cover.
4. Unscrew and retain the four outer screws that secure the 5/6 Hi Expansion Board.
5. Remove the 5/6 Hi Expansion Board from the dispenser.

Replacing the 5/6 Hi Expansion Board

The procedure for replacing the 5/6 Hi Expansion Board is the reverse of the removal procedure.

Pick Support Frame

Removing the Pick Support Frame
1. Remove the cash cassettes from the dispenser.
2. Remove the Double Pick Modules as described previously.
3. Disconnect the vacuum tube at the vacuum filter.

4. Remove the Main Control Board as described previously.

5. Remove the Pick Support Frame.

Replacing the Pick Support Frame

The procedure for replacing the Pick Support Frame is the reverse of the removal procedure.

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Latchfast Security Plate

Removing the Latchfast Security Plate
1. Remove the four M4 countersunk screws securing the security plate to the presenter.

Front Access Rear Access

2. Remove the Latchfast Security Plate.

Replacing the Latchfast Security Plate

The procedure for replacing the latchfast Security Plate is the reverse of the removal procedure.

Presenter Core
Removing the Presenter Core
1. Remove the Latchfast Security Plate (if fitted) as described previously.
2. Remove the Carriage as described previously.
3. Remove the Single Note Transport (SNT).
4. Remove the Double Pick Modules as described previously.
5. Remove the Pick Support Frame as described previously.
6. Remove the IGUS chain bracket from the side of the presenter frame. The type of bracket will
vary, depending on the ATM.

7. Remove the Presenter Nose as described previously.

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 NCR SelfServ 88 ATM Service Manual
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8. A temporary yellow lifting handle is attached to the frame of new Presenter Core. Remove the
lifting handle from the new core and attach it to the top of the core that is still attached to the
dispenser rails. This handle will be used to lift the core off the rails.

9. Remove the four screws securing the Presenter Core to the dispenser rails (two each side).
10. Move the end of the rails to the mid-point of their travel. Using a marker pen, make a mark on
top of the rails to align with a suitable detail on the top of the presenter frame. This will indicate
if the rail ends have moved during lifting of the Presenter Core.

11. Standing on one side of the presenter and hold the presenter by the two yellow lifting points.
Lift up the side of the presenter furthest away from you and free it from the far-side rail - at the
same time use your fingers to push the far-side rail away from the presenter.

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 NCR SelfServ 88 ATM Service Manual
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12. Retract the far-side rail inwards and clear of the presenter.

13. Make sure the near-side rail has not moved and the marker is in the correct position.
14. Lift and free the near-side of the presenter from the near-side rail and remove the presenter
core from the ATM.
15. If fitted, remove the clear plastic presenter gears cover by first removing the green handle
secured with three screws and then the cover secured with one screw. Re-fit the green handle
and retain the cover to be re-fitted to the replacement presenter.

16. If fitted, remove the two black plastic latchfast bin actuators (one on left and one on right-hand
side) from the ceiling of the latchfast bin position in the presenter. Retain them to be re-fitted to
the replacement presenter.

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 NCR SelfServ 88 ATM Service Manual
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17. If fitted, remove the metal divert key plate from the floor of the latchfast bin position in the
presenter. Note in initial units the plate is secured with two screws from above, in later units it
will be secured from below. Retain the plate to be re-fitted to the replacement presenter.

Replacing the Presenter Core

Replacing the Presenter Core is the reverse of the removal procedure. Remember to re-fit any retained
parts (gear cover, security plates, divert key plate) to the replacement presenter.

When attaching the Presenter Core to the dispenser rails, use the following table to select the correct
dispenser rail ‘T’ lug position for your ATM.

Dispenser Rail ‘T’ Lug

Presenter Core

A B

Product Access Location

2012 Front A
Rear B
6622 Front or Rear B
6625 Rear A
6626 Rear A
6628 Front A
6632 Front A
Rear B
6634 Rear A
6637 and 6638 Front A
6642 Front A
668x Front or Rear A

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 NCR SelfServ 88 ATM Service Manual
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Remove the temporary lifting handle from the old Presenter Core frame and re-fit it to the new
replacement Presenter Core. After the new replacement Presenter Core is attached to the dispenser
rails, the lifting handle must be removed and re-fitted to the old Presenter Core for returning to the
rework centre.

After the dispenser has been fully re-assembled, use SysApp to force the firmware to relearn the new
hardware configuration.
Select Self-Service Configuration > Set Device Configuration > USB Media Dispenser > Presenter
Replaced.
The presenter variables will be reset and the presenter sensors recalibrated.

Dispense at least 50 notes to ensure the dispenser is calibrated.

Presenter Assembly
The Presenter Assembly includes the following:

l Presenter Core
l Carriage
l Bill Aligner Module (BAM)
l Single Note Transport (SNT)
l Motor and Pump Assembly

Removing the Presenter Assembly

1. Remove the Latchfast Security Plate (if fitted).
2. Secure the carriage to the presenter frame using two cable ties.
3. Follow the ‘Remove the Nose’ instructions as described in the ‘Nose’ section.
4. Follow the ‘Remove the Presenter Core’ instructions (steps 3 to 13) as described in the
‘Presenter Core’ section.

Replacing the Presenter Assembly

1. Follow the ‘Replacing the Presenter Core’ instructions as described in the ‘Presenter Core’
section.
2. Follow the ‘Replacing the Nose’ instructions as described in the ‘Nose’ section.
3. After the dispenser has been fully assembled, remove the two cable ties securing the carriage to
the presenter frame.
4. Replace the Latchfast Security Plate (if fitted).
5. In SysApp, select Self-Service Configuration > Set Device Configuration > USB Media Dispenser >
Presenter Assembly Replaced.
This will force the firmware to re-learn the new hardware configuration. The presenter variables
will be reset and the presenter sensors recalibrated. This will also reset the HETS variables and
recalibrate the HETS sensors, reset all the carriage variables and recalibrate the carriage sensors,
and reset all the Media Aligner (BAM) variables.
6. Dispense at least 50 notes to ensure the dispenser is calibrated.

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 NCR SelfServ 88 ATM Service Manual
819

CABLING
Presenter Harness
Presenter CIC 24VDC
Interlock Switch
Carriage Position CIC

Purge Bin Interface Purge Bin

Switch
P1
Cam Motor

Purge Bin Latch Sensor

P2
Carriage Flex Interface Module Latch Sensor
Main Control Board V acuum Sensor

1 PURGE_BIN1_LED+ (white) 1
2 LED_RTN_1 (white) 2 Purge Bin Interface
3 PURGE_BIN1_SEN+ (white) 3 (P_BIN)
4 PURGE_BIN1_SEN (white) 4
5 PURGE_BIN2_LED+ (white) 5
7 PURGE_BIN2_SEN+ (white) 8
8 PURGE_BIN2_SEN (white) 6 1
(white) 7

24VDC Interlock Switch

GND_5
(Interlock_GND)

13 PURGE_BIN_PRESb (white)
Purge Bin Switch
(PB_Pres1 &
14 GND_4 (white) PB_Pes2)
P1
1 21
15 Module_LED (red)
Module Latch
2 22 16 Module_LED_RTD (black)
Sensor
17 Module_SEN+ (white)
(Module_Latch)
18 Module_SEN (green)

9 PBLATCH_SEN+ (white)
Purge Bin Latch
10 PBLATCH_SEN (green)
Sensor
11 PBLATCH_LED+ (red)
(PB_Latch)
12 PBLATCH_(GND_1) (black)

(white) Cam Motor

22 CAM_PHASE_1B 1
(CAM_Phase)
20 PA_PHASE_1A (white) 3
21 CAM_PHASE_2B (white) 4
19 PA_PHASE_2A (white) 6
1

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 NCR SelfServ 88 ATM Service Manual
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Vacuum Sensor
1 5V 1 (Vac_Sen)
3 Vacuum Level 3
4 GND_1 4
1

24VDC Interlock Switch

5 NO
(Interlock)

Purge Bin Interface

6 GND_2 7 (P_BIN)

Presenter CIC
15 SIN_CAM 1
(Pre_CIC)
13 COIL_BIAS 2
11 COS_CAM 3
9 EXPREF_CAM 4
7 EX_PRES_1 5 1 2 345

P2 Carriage Position CIC

12 COS_CARPOS 1
1 31 (CAR_POS)
14 COIL BIAS 2
16 SIN_CARPOS 3
2 32 10 EXPREF_CARPOS 4
8 EX_PRES_2 5
1

17 LED_RTN 1
18 8V 2
19 CAR_TD_SEL0 3
20 CAR_TD_SEL1 4
21 CAR_TD_SEL4b 5 Carriage Flex Interface
22 CAR_SENSORS 6 (CAR_interface)
23 CAR_MOTOR_SEL0 7
1 15
24 CAR_TIMING_DISC 8
25 CAR_MOTOR_SEL1 9
26 24V 10 2 16
27 CAR_TYPE 11
28 GND_3 12
29 CAR_PHASE_2A 13
30 CAR_PHASE_2B 14
31 CAR_PHASE_1A 15
32 CAR_PHASE_1B 16

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 NCR SelfServ 88 ATM Service Manual
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Interface Harness

J18 J2

J19 J1

Main Control Board 5/6 Hi Expansion Board

1 +24V 1
2 GROUND 2
3 SPII_MOSI 3
4 SPII_SCK 4
5 CIC2_SPII_CSB 5
6 RESET_CIC2 6
7 CIC2_MISO 7
8 RSTb 8
9 SDA 9
10 SCL 10
J19 11 OPEN_ALL_VALVES 11 J1
1 27 12 5TO6_PA_FLAG 12 1 27
13 5TO6_DW_FLAG 13
14 5TO6_FLAGI 14
2 28 2 28
15 CASSLATCHED5 15
16 CASSLATCHED6 16
17 CASSLOW_AMR5B 17
18 CASSLOW_AMR6B 18
19 PICKSEN5_RTN 19
20 PICKSEN6_RTN 20
21 VALVE_ON 21
22 ENABLE_LEDSb 22
23 ID_SEL0 23
24 ID_SEL1 24
25 ID_5TO6_SELB 25
26 PA_DW_SEL0 26
27 PA_DW_SEL1 27
28 PA_DW_5TO6_SELB 28

1 24V_RLY 1
2 PICK_MOTOR_5B 2
3 PICK_MOTOR_6B 3
J18 4 GROUND 4 J2
1 11 5 PA_PHASE_1A 5 1 11
6 PA_PHASE_1A 6
7 PA_PHASE_1B 7
2 12 8 PA_PHASE_1B 8 2 12
9 PA_PHASE_2A 9
10 PA_PHASE_2A 10
11 PA_PHASE_2B 11
12 PA_PHASE_2B 12

S2 Double Pick Module Harness

The first (upper) double pick module harness is illustrated below, other double pick module harnesses
are similar.

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Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
822

Pick2 Sensor Pick1 LED

Pick2 LED

Pick1 Motor
Pick1 Sensor
Pick2
Solenoid Value
J8 or J10 Pick2 Motor

J9 or J11 Pick1
Solenoid Value
Main Control Board
Quad CIC

1 PA_PHASE2.A 1
2 PA_2_PHASE2B 3 Pick2 Motor
3 PA_PHASE1.A 4 (PA_2)
4 PA2_PHASE1B 6

5 PA_PHASE2A 1
J8 or J10 6 PA1_PHASE2B 3 Pick1 Motor
7 PA_PHASE1A 4 (PA_1)
8 PA1_PHASE1B 6

1 Pick 2
9 VACSOL2b Solenoid Value
(Val_2.1)
10 24V_2 (Val_2.0)
Pick 1
11 VACSOL1b Solenoid Value
(Val_1.0)
12 24V_1 (Val_1.1)

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 NCR SelfServ 88 ATM Service Manual
823

1 EX_DW (white) 1
2 SIN_PA1 (white) 2
3 EXREF_DW_1 (white) 3
4 COIL_BIAS (white) 4
5 COS_DW1 (white) 5
6 COS_PA1 (white) 6
7 COIL BIAS (white) 7
8 EXREF_PA_1 (white) 8
9 SIN_DW1 (white) 9 Quad CIC
10 EX_PA (white) 10 (Quad_CIC)
11 EX DW (white) 11 1 19
12 SIN_PA2 (white) 12
13 EXREF_DW_2 (white) 13
2 20
14 COIL__BIAS (white) 14
15 COS_DW2 (white) 15
16 COS_PA2 (white) 16
17 COIL___BIAS (white) 17
J9 or J11
18 EXREF_PA_2 (white) 18
1 31 19 SIN_DW2 (white) 19
20 EX__PA (white) 20
2 32
Pick 1 LED
23 CASSLOW_AMR1B (white) 1 (PLED_1)
24 GROUND (white) 2
21 5V_SUPPLY_PICK_1 (white) 3
22 PICKLED1_RTD (white) 4
1

25 PICKSEN1+ (white) Pick 1 Sensor

26 PICKSEN1_RTD (green) (PSEN_1)

29 CASSLOW_AMR2B (white) 1 Pick 2 LED

30 GND (white) 2 (PLED_2)
27 5V_SUPPLY_PICK_2 (white) 3
28 PICKLED2_RTD (white) 4
1

31 PICKSEN2+ (white) Pick 2 Sensor

32 PICKSEN2_RTD (green) (PSEN_2)

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 NCR SelfServ 88 ATM Service Manual
824

Single Pick Module Harness

Pick5 Sensor

Dual Cass ID CIC

Pick5 LED
J3

J6 Pick5
Solenoid Value
Pick5 Motor
5/6 Hi Expansion Board

1
2
3
4

5 PA_PHASE2A 1
J3
6 PA5_PHASE2B 3 Pick5 Motor
7 PA_PHASE1A 4 (PA_5)
8 PA5_PHASE1B 6
1
9

10
Pick 5
11 VACSOL5b Solenoid Value
(Val_5.0)
12 24V_5 (Val_5.1)

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Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
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1 EX_DW (white) 1
2 SIN_PA5 (white) 2
3 EXREF_DW_5 (white) 3 Dual Cass CIC
4 COIL_BIAS (white) 4
5 COS_DW5 (white) 5 1 9
6 COS_PA5 (white) 6
7 COIL BIAS (white) 7
8 EXREF_PA_5 (white) 8 2 10
9 SIN_DW5 (white) 9
10 EX_PA (white) 10
11
12
13
14
15
16
J6 17
18
1 31 19
20
2 32
Pick 5 LED
23 CASSLOW_AMR5B (white) 1 (PLED_5)
24 GROUND (white) 2
21 5V_SUPPLY_PICK_5 (white) 3
22 PICKLED5_RTN (white) 4
1

25 PICKSEN5+ (white) Pick 5 Sensor

26 PICKSEN5_RTN (green) (PSEN_5)

29
30
27
28

31
32

Carriage Position Sensor Harness

J1

Carriage Position Sensor

Carriage PCB

1 White
J1 2 Green Carriage Position Sensor
(J_CPS) 3 Red (CPS)
4 Black

Dual Cassette ID Harness

J12 or J14 Dual Cassette ID

Main Control Board

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 NCR SelfServ 88 ATM Service Manual
826

1 COIL_BIAS1 1
2 SIN_ID1 2
3 COS_ID1 3
4 CASSLED_RTD 4
5 EXREF_ID1 5
Dual Cassette ID
J12 or J14 6 LATCHLED1+ 6 (Cass_ID)
1 15 7 EXID1 7
8 CASSLATCH1 8 1 15
9 SIN_ID2 9
2 16 10 CASSLATCH2 10 2 16
11 COIL_BIAS2 11
12 LATCHLED2+ 12
13 COS_ID2 13
14 CASSLED2_RTD 14
15 EXREF_ID2 15
16 EX_ID2 16

Single Cassette ID Harness

5/6 Hi Expansion Board

J7

Single Cassette ID

1 COIL_BIAS 1
J7
2 SIN_ID5 2
1 7 3 COS_ID5 3
4 CASSLED5_RTN 4
5 EXREF_ID5 5 Single Cassette ID
2 8 6 LATCHLED5+ 6 (Cass_ID)
7 EX_ID 7
1 15
8 CASSLATCH5 8
9
10 2 16
11
12
13
14
15
16

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 NCR SelfServ 88 ATM Service Manual
827

SNT Harness
Divert Gate Flag Sensor Timing Disc
Sensor

Divert Gate Width Sensor

Media Deflector Motor
Solenoid

Divert/Transport Sensor
J4

HETS
J3
SNT Sensor Board
Main Control Board

1 BOARD1+ 1
2 BOARD1_LED_RTN 3
J4 3 BOARD1_SEN 2 SNT Sensor Board
4 BOARD2+ 4 (BoardSen)
1 9
5 BOARD2_LED_RTN 6
6 BOARD2_SEN 5
2 10 7 SNT_LED_SUPPLY 7
8 SNT_STACK_LED_RTD 10
9 SNT_STACK_SEN+ 8 1
10 SNT_STACK_SEN 9

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 NCR SelfServ 88 ATM Service Manual
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1 5V Ref (white) 1
2 NTS_A (white) 2 HETS
3 NTS_GND1 (white) 3 (HETS)
4 NTS_B (white) 4 1 7
5 NTS_GND2 (white) 5
6 24V (white) 6
2 8
7 WIDTH_SENA (white) 7
8 WIDTH_SENB (white) 8
Width Sensor
(WidthSen)
9 WIDTH_LEDB_RTN (white) 3
10 WIDTH_LEDA_RTN (white) 2
1 2 3
11 SNT_LED_SUPPLY (white) 1

12 SNT_LED_SUPPLY (white) 1 Purge Sensor

13 SNT_PURGE_LED_RTN (white) 2 (PurgeSen)
14 SNT_PURGE_SEN+ (white) 3
J3
15 SNT_PURGE_SEN (white) 4
1 29 1

16 DIVERT_GATE_LED+ (red)
2 30
17 DIVERT_GATE_LED_RTN (black) Divert Sensor
18 DIVERT_GATE_SEN+ (white) (DivertSen)
19 DIVERT_GATE_SEN (green)

20 TIM_DISC_SEN (green)
Timing Disc
21 TIM_DISC_SEN+ (white)
Sensor
22 TIM_DISC_LED+ (red) (TimeDiscSen)
23 TIME_DISC_LED_RTN (black)

Divert Gate
24 DIV_A_DRV (white) 1 Solenoid
25 DIV_COMON (white) 2
26 DIV_B_DRV (white) 3

1
27 BM_PHASE1A (white) 1
28 BM_PHASE1B (white) 3 Motor
29 BM_PHASE2A (white) 4 (Board_Mot)
30 BM_PHASE2B (white) 6

BAM CIC Harness

J25 BAM CIC

Main Control Board

J25 1 EX_PRES 1 1 EX_PRES 5 BAM CIC

1 9 3 EXREF_BAM 2 2 EXREF_BAM 4 (JBAM)
5 SIN_BAM 4 4 SIN_BAM 1
7 COIL_BIAS 5 5 COIL_BIAS 2
2 10 9 COS_BAM 6 6 COS_BAM 3 1

JBAM-1 PBAM-1

Purge Bin LEDs Interface

J1 J3

Purge Bin LEDs Interface Purge Bin Sensors

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 NCR SelfServ 88 ATM Service Manual
829

1 5V 1
2 SEN1 2
J1 3 SEN2 3 J3
4 SEN3 4
5 SEN4 5

Purge Bin Interface Harness

J2 J4

Presenter Harness Purge Bin LEDs Interface

1 GND 1
2 GND 2
3 PURGE BIN2 SEN 3
4 PURGE BIN2 LED 4
J2 J4
5 PURGE BIN1 SEN 5
6 PURGE BIN1 SEN+ 6
7 LED RTN 1 7
8 PURGE BIN1 LED+ 8

State of Health Harness

J15 Status Indicator

Main Control Board

1 Red 1
J15 2 Amber 2 Status Indicator
(Con_SOH) 3 Green 3 (J_SOH)
4 5V 4

TEST AND ADJUSTMENT TOOLS

Test media:

US Dollar Size Example

Part number Denomination
009-0030295 1
009-0030296 5
009-0030297 10
009-0030298 20
009-0030299 50
009-0030300 100

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 NCR SelfServ 88 ATM Service Manual
830

Euro Size Example

Part number Denomination

009-0030302 20

009-0030303 50

009-0030304 100

009-0030305 5

Double Test Example

Part number Denomination

009-0030376 double

GLOSSARY OF TERMS
A/D Analogue to Digital converter
BAM Bill Aligner Module
CIC CambridgeIC - developer of non-contact position sensing technology
HETS Hall Effect Thickness Sensor – used to count thickness of bills in SNT
RFP Retract from present. Retraction of presented media back into the dispenser
Singularity Calculation of number of bills passing through the HETS
SNR Serial Number Read
SNT Single Note Transport - part of transport which transports single bills (not bundles)
SOH State of Health

NCR - CONFIDENTIAL AND PROPRIETARY

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 NCR SelfServ 88 ATM Service Manual
831

S2 DISPENSER CASSETTE

INTRODUCTION
NCR cassettes are portable containers, moulded in high impact polycarbonate, that are designed to
store currency and other media such as postage stamps in the dispenser.

The cassette can be configured to hold currency of different lengths and widths, and to indicate a code
for the denomination it contains.

Currency length range: 120 to 177 mm (4.7 to 7.0 in.)

Currency width range: 62 to 85 mm (2.4 to 3.4 in.).

The following variants of cassette are available:

l Standard security cassettes: the lid is secured with a latch and an optional seal, such as a cable tie.
l Lockable cassettes: the lid is secured with a keylock in addition to the latch.
l Tamper indicating cassettes: tracks the number of times that a cassette has been inserted and
removed from the dispenser, to detect unauthorised activity. After six insertions, the cassette is
‘locked out’ and needs to be reset. Both standard and lockable cassettes can have the tamper
indicator.

Tamper Indicator
The counter on tamper indicating cassettes is initially green, and moves to white on the first insertion of
the cassette into the ATM, then moves to show numbers 2, 3, 4, 5 and 6 for subsequent insertions. After
six insertions the cassette will no longer be accepted into the dispenser until the counter has been
reset.

Each time the cassette is removed for routine replenishment, the counter should be reset by repeatedly
sliding the stud then releasing it until the indicator shows green.

Reset stud
Internal insertion counter

External insertion counter

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Cassette Identification Code

Each cassette has a identification code which is read by the ATM software so that regardless of its
position in the dispenser, the cassette can be identified and selected to dispense notes of a specific
denomination. The code can be changed for different currencies and denominations.

Clip
Window

To change the cassette identification code, first remove the yellow clip inside the cassette, then take off
the cassette identification casing from the side of the cassette. Remove the indicator wheel from the
casing and reposition it so that the required number is aligned with the window. Refit the casing and
secure with the clip.

Cassette Body and Lid Marking

Once the cassette has been configured to a particular currency, it is advisable that the body and lid are
visually identified to avoid a mismatch of bodies and lids configured for different currencies.

There are two recommended methods:

l Indelible ink marking: mark the currency denomination on the inside or outside of both the body
and lid, using an indelible ink pen
l Colour coded labels: assign a different colour for each currency denomination and use matching
labels on the body and lid.

Other identification methods may be employed, and can make use of the panels of numbers and letters
moulded into the cassette body and lid.

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 NCR SelfServ 88 ATM Service Manual
833

A: Recessed areas for either marking with indelible ink pens or for adhesive labels
B and C: Numbered panels.

Cleaning
Clean the cassettes with a cloth dampened with water. For stubborn marks and grease try a clean cloth
dampened with isopropyl alcohol. Do not use any other cleaning agents or abrasives.

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 NCR SelfServ 88 ATM Service Manual
834

MFR SHUTTER

INTRODUCTION
This chapter describes the shutters used in NCR SelfServ 81, 82, 84 and 88 ATMs behind the openings of
the media dispense and deposit modules.

DESCRIPTION
Summary
The shutter assembly includes a control PCB, stepper motor, sensors and blade. The media handling
device directly controls the shutters open and close actions as well as the shutter status.

Configurations
Shutter Motor Upper
For use on Through The Wall (TTW) walk up and TTW drive up products.

TTW configuration with barcode reader installed.

Barcode
Interface
Board

Barcode Scan Engine

and Decoder Board

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Shutter Motor Lower Drive Up

For use on stand alone drive up products.

Shutter Motor Lower Lobby

For use on lobby products.

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Lobby configuration with barcode reader installed.

Mechanical
The motor drives the shutter via a helical worm gear drive. As the worm drive turns the output shaft,
the cam on each end of the shaft drives the shutter open or closed. A slot in the end of the motor shaft
provides the means to turn the worm gear using a screwdriver if necessary. The fully closed or open
position is detected when the beam of the optical switches are interrupted by a flag incorporated into
each end of the drive shaft. The following illustration shows the mechanical arrangement of the shutter.

Cam Timing flag (closed)

and optical sensor Screwdriver slot

Helical
worm gear Timing flag (open)
and optical sensor

Cam

Shutter blade

Note: Some components in this illustration have been removed for clarity.

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CONNECTOR ASSIGNMENTS/PINOUTS
J4

J2 J6

J3
J5
J1
J7

Connection Description

J1 Optical Sensor
J2 Stepper Motor (upper motor configuration)
J3 Stepper Motor (lower motor configuration)
J4 Programming header
J5 DC
J6 I2C Interface
J7 Optical Sensor

DC
Pin Description

1 +24V
2 GND

Product Comms (I2C)

Pin Description

1 SDA
2 GND
3 SCL

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TROUBLESHOOTING
Error Messages
Error MStatus Possible root causes Isolation Resolution

Shutter Jam 13 Media jammed in Check for jammed Clear jammed

open shutter media media
Shutter Jam 14
closed

Clearing Jammed Media

After carefully clearing jammed media from the shutter, check for signs of damage to the shutter which
could indicate fraudulent activity. Run the dispenser shutter diagnostic test with halt on error enabled
and looping 50 times.

If the test fails, remove the shutter (Refer to the module removal chapter in this manual). Clean any
debris/dust from sensors and mechanical parts. Inspect the mechanism for binding when rotating the
worm gear by hand or a flat bladed screwdriver.

Re-fit the shutter and re-run the test. If the test continues to fail, replace the shutter assembly.

DIAGNOSTICS
Level 1 Diagnostics
Refer to the relevant device service chapter for information on level 1 diagnostic test.

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Self Test
Refer to the relevant device service chapter for information on self test.

STRAPPING
None.

ADJUSTMENTS
None.

FRU REMOVAL AND REPLACEMENT

None.

TEST/ADJUSTMENT TOOLS
None.

CABLING
Shutter optical sensor harness

SHTR_P2 Sensor

1 (red) 1
3 (black) 2
2 (white) 3
4 (green) 4

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14. DEPOSIT

Bunch Note Acceptor (UD700) 841

Scalable Deposit Module 2 905

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BUNCH NOTE ACCEPTOR (UD700)

INTRODUCTION
The Bunch Note Acceptor (also referred to as UD700 or BNA3) will accept a bunch of notes presented by
the customer. The module will transport this bunch of notes to the feed unit module where it will strip
the notes off one at a time. The notes will pass through a recognition unit, which will verify the
authenticity of the deposited media. Notes that are not recognised or exceed the maximum escrow
capacity will be returned to the customer, while notes that are recognised will be placed into an escrow
unit. When the customer completes the transaction the notes will be deposited into one of the two
storage bins.

If the customer chooses to cancel their transaction the notes will be returned from the escrow unit to
the reject unit and transported as a bunch back to the customer by the same interface used in the
deposit operation.

The BNA3 is similar to the previous BNA with the following differences:

l Maximum 50 bill deposit per transaction

l Single bunch return
l Single modular cassette
l No keylock on cassettes
l Cassette replenishment technique is configurable to either fully remove or rack, you can also
override this setting manually and it will reset to previous setting
l The escrow position and jam clearance technique in both location and operation
l Fewer PC boards on BNA 3.

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DESCRIPTION

1 Short Transport 6 Main Transport

2 Angled Transport 7 Garage Unit Door
3 Long Transport 8 Cash Cassette and Capture Bin
4 Mid Transport 9 Bill Validator Unit
5 Reject/Feed Unit 10 Escrow Unit

Note: The cash acceptor will have long, mid, short or angled infeed transports depending on the ATM in
which it is installed.

The functional components of the BNA3 are shown in the above illustration.

Notes from the escrow unit are stored in the banknote storage cassette in a stack, after the cardholder
has agreed to the counted value to complete the deposit transaction. If the cardholder cancels the
transaction then the notes in the escrow unit are returned to the fascia.

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SENSORS AND ACTUATORS

The diagram below shows the position of the sensors and actuators throughout the BNA.

Escrow Unit
Symbol Function

PSF1 Banknote tracking sensor

PIF1 Tape end position detection photo interrupter
PIF2 Tape start position detection photo interrupter
MF1 Tape driving motor

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Inlet Unit
Symbol Function

PSA1 Insert banknote detection sensor

PSA2 Banknote tracking sensor
PSA3 Remaining banknote detection sensor (Not applicable to Short Inlet Unit)
PIA1 Banknote removal detection sensor
PIA2 Bundle thickness detection sensor
PIA3 Passage cover opened condition detection photo interrupter (Applicable only to
Long Inlet Unit)
SDA1 Entry open/close solenoid
SDA2 Transport lever solenoid

Reject and Feed Unit

Symbol Function

PSB1 Remaining banknote detection sensor

PSB2 Banknote tracking sensor
PSB3 Banknote tracking sensor
PSB4 Remaining banknote detection sensor
PSB5 Remaining banknote detection sensor
PSB6 Banknote tracking sensor
PSB7 Banknote tracking sensor
PIB1 Reject block motor rotation detection photo interrupter
PIB2 Feed block motor rotation detection photo interrupter
PIB3 Stage upper position detection photo interrupter
PIB4 Stage upper position detection photo interrupter
MB1 Reject/Inlet block driving motor
MB2 Feed block driving motor
MB3 Stage driving motor
SDB1 Banknote aligning stopper solenoid
SDB2 (Reserved)
SDB3 Transport lever solenoid

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Symbol Function

SDB4 Transport lever solenoid

SDB5 Banknote presser driving solenoid

Main Transport Unit

Symbol Function

PSC1 Banknote tracking sensor

PSC2 Banknote tracking sensor
PSC3 Banknote tracking sensor
PIC1 Transport unit motor rotation detection photo interrupter
PIC2 Escrow unit set detection photo interrupter
MC1 Transport unit driving motor
SDC1 Diverter solenoid
SDC2 Lever solenoid
SDC3 Diverter solenoid

Bill Validator
Symbol Function

PSBV Banknote tracking sensor

(MR1) Magnetic sensor
(TH1) Security thread sensor
(IM1) Image sensor
(FL1) Fluorescent sensor
(UV1) UV sensor
(TD1) Thickness detection sensor
(LD1) LED Array for Image sensor
(IR1) Infrared refraction sensor
(COL1) Colour sensor-L(Blue/IR)
(COL2) Colour sensor-R(Red/IR)

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Cassette Unit
Symbol Function

PSG1 Banknote tracking sensor (Front)

PSG2 Banknote tracking sensor (Rear)
PSG3 Banknote upper end detection sensor (Front)
PSG4 Remaining banknote detection sensor (Front)
PSG5 Banknote upper end detection sensor (Rear)
PSG6 Remaining banknote detection sensor (Rear)
PSG7 Remaining banknote detection sensor (Capture Bin)
PIG1 Stage upper limit position detection sensor (Front)
PIG2 Stage nearly-full condition detection sensor (Front)
PIG3 Stage lower limit position detection sensor (Front)
PIG4 Stage upper limit position detection sensor (Rear)
PIG5 Stage nearly-full condition detection sensor (Rear)
PIG6 Stage lower limit position detection sensor (Rear)
MG1 Stage driving motor (Front)
MG2 Stage driving motor (Rear)
SDG1 Diverter solenoid (Front)
SDG2 Diverter solenoid (Rear)

Garage Unit
Symbol Function

SWJ1 Cassette set detection microswitch

SPECIFICATION
Currency
The BNA can accept banknotes with the following characteristics:

l Material of bank notes - paper (including cotton paper) and polymer

l Banknote size:
l Width, 60 mm (2.36 in.) - 85 mm (3.35 in.)

l Length, 120 mm (4.72 in.) - 170 mm (6.69 in.)

l Thickness, 0.076 mm (0.003 in.) - 0.12 mm (0.005 in.).

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Polymer Media
The module will accept polymer media that falls into the specification below.

Note: The number of acceptable clear windows allowed in the notes is generally limited to one.

EFFECTIVE AREA WHERE A

2mm (0.08 in)

CLEAR WINDOW CAN BE LOCATED
Width

Clear
Window

Length
2mm (0.08 in) 2mm (0.08 in)

Mechanism
Banknotes are handled by the BNA as follows:

l Feed method - Placed in a bundle less than 5 mm (0.2 in.) thick

l Feed direction - Short-end first
l Feed block - 50 banknotes maximum
l Feed speed - 5 banknotes per second (approximately)
l Escrow function - built in
l Escrow unit - 50 banknotes maximum
l Disposition of abnormal banknotes - Unrecognizable and unspecified banknotes are returned from
the inlet.
l Returning method - Returned in a bundle
l Reject block - 50 banknotes maximum
l Banknote speed - 1600 mm/second (62.99 in./second) (approximately).

Communication
The BNA is controlled by the host ATM as follows:

l Form - USB
l Spec - Full speed USB-IF (USB 1.1).

USEFUL REFERENCE MATERIAL

The following NCR documentation is available for further reference:

l BNA Service Aids

l M-Status and M-Data codes (BNA2), (BNA3)
l BNA error codes (M-Data bytes 1 and 2) (BNA2), (BNA3).

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CLEANING MATERIALS
The only authorised cleaning material for use on the BNA are:

l Canned air, 10 oz. - Systemedia Stock No.526487

l Lint free cloth moistened with soapy water
l Cleaning plate, NCR part number 009-0024481 (set of 10 plates)
l Exxon Mobil Actorel 1130L or paraffin type fluid equivalent. (ONLY TO BE USED ON ROLLERS).
Note: ONLY TO BE USED ON ROLLERS

TROUBLESHOOTING
This section contains error messages and their corrective actions.

Module Error States

The following error messages are reported by the module. To de-code specific M_Status and M_Data
use the Status Code Translator Tool (http://www.infoprod.ncr.com/hardware/diagnostics.php) or refer
to the Diagnostic Status Code Notebook (B006-6273).

Device
M_Status: 01
Description: Device error.

1. Look at the M_Data Byte Zero to verify the direction the media was going at the time of the
fault.
2. Look at the M_Data Byte One and Two (Glory error codes that define the area of the fault.
3. Visually inspect and clean the area or module where the fault is indicated.
4. If the pattern of errors persist, then replace the failing module.

M_Status: 03
Description: Notes in device.

Look at the M_Data Byte One and Two (Glory error codes that define the area of the fault.

l If notes are found in the module, perform operation to remove them.

l If no notes are found and the error persists, then replace the module.

M_Status: 04, 11
Description: Cash Bin full.

1. Check to see if cash bin is full.

l If full, notify the CIT or branch personnel to have a deposit pull performed.

l If the cash bin is not full, check and clean the cash bin.

2. If the error persists, then replace the cash bin.

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M_Status: 13
Description: Capture Bin full.

Check to see if capture bin is full.

l If full, notify the CIT or branch personnel to have a deposit pull performed.
l If the cash bin is not full and the error persists, then replace the BNA Main Transport.

M_Status: 14, 15
Description: Escrow empty / Escrow full.

Routine message, no action needed.

Shutter
M_Status:29
Description: Shutter device error.

1. Inspect and clean the shutter assembly.

2. Verify the cables are seated properly and not damaged. Replace the cables if damaged.
3. If the pattern of errors persist, then replace the failing module.

M_Status: 35, 36
Description: Shutter jammed.

1. Items jammed against the shutter - Inspect the shutter for obvious obstructions preventing the
shutter movement.
2. Shutter sensor blocked - Inspect the shutter open and closed sensors to ensure that they are not
blocked by debris or obstructions. Remove any debris or obstructions found.
3. Shutter interface - Inspect the shutter alignment with the fascia or damaged parts. Adjust the
alignment of the shutter and fix or replace any damaged parts found.
4. Shutter faulty - If the pattern of errors persist, then replace the shutter.

Cash Bin
M_Status: 33
Description: Cash Bin door open.

1. Inspect the cash bin door and door switch. Repair or replace if damaged.
2. Replace the Garage Unit if unable to repair the cash bin door or door switch.

Transport
M_Status: MS11. M_Data: 3011.
Description: Transport Motor MC1 motion failure.

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Residue or debris in the media transport pathway - Inspect the media pathway shown. Remove any
residue or debris found. Further inspect the pathway by advancing the flat belts manually by turning the
green thumb wheel.

M_Status: MS22. M_Data: 3202 & 3205.

Description: Jam between sensors PSC3 and PSF1.

1. Residue or debris in the media transport pathway - Inspect the media pathway shown. Remove
any residue or debris found. Further inspect the pathway by advancing the flat belts manually by
turning the green thumb wheel.

2. Flat belt(s) dislodged - Inspect the flat belts along the pathway shown above. Re-seat where
required.

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3. Dirty PSC3 sensor - Clean if required.

Note: Clean photo sensors using compressed air, soft brush or cotton bud. Ingrained grime can
be removed using a moistened cloth.

4. Dirty PSF1 sensor - Clean if required.

Note: Clean photo sensors using compressed air, soft brush or cotton bud. Ingrained grime can
be removed using a moistened cloth.

M_Status: MS22. M_Data: 3206.

Description: Jam between sensors PSC3 and PSC2.

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1. Flat belt(s) dislodged - Inspect the flat belts along the pathway shown. Re-seat where required.

2. Dirty PSC3 sensor - Clean if required.

Note: Clean photo sensors using compressed air, soft brush or cotton bud. Ingrained grime can
be removed using a moistened cloth.

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3. Dirty PSC2 sensor - Clean if required.

Note: Clean photo sensors using compressed air, soft brush or cotton bud. Ingrained grime can
be removed using a moistened cloth.

M_Status: MS22. M_Data: 3203.

Description: Jam between sensors PSC3 and PSB6.

1. Media blocked before the diverter - Inspect the media pathway shown. Use the green thumb
wheel to advance the belts to inspect further. Remove any jammed media.

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 NCR SelfServ 88 ATM Service Manual
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2. Debris present on the rollers - Inspect the two diverter rollers for any build up of residue.
Remove and clean any residue found.

M_Status: MS22. M_Data: 3303.

Description: Unexpected block at sensors PSC3.

1. Potential hole in the media - Verify that there are no holes present within the media in
transport.
2. Residue or debris in the media transport pathway - Inspect the media pathway shown. Remove
any residue or debris found. Further inspect the pathway by advancing the flat belts manually by
turning the green thumb wheel.

M_Status: MS22. M_Data: 3201.

Description: Jam between sensors PSC1 and PSC3.

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1. Residue or debris in the media transport pathway - Inspect the media pathway shown. Remove
any residue or debris found. Further inspect the pathway by advancing the flat belts manually by
turning the green thumb wheel.

2. Flat belt(s) dislodged - Inspect the flat belts along the pathway shown above. Re-seat where
required.

Bill Validator (BV)

M_Status: MS23. M_Data: 8B52.
Description: Sensor failure of the BV tape detection.

1. Ink debris accumulation on the thickness rollers - Inspect the BV thickness rollers and remove
any build up. (See ‘Cleaning Materials’).

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2. Thickness roller scrapers worn or have debris accumulation - Clean any debris on the scrapers.
Verify that the scrapers are not worn.

3. Thickness detection sensor is faulty - Replace the thickness detect sensor.

M_Status: MS23. M_Data: 8B50.

Description: BV security thread sensor or Infrared Refraction (IR) sensor failure.

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1. Debris accumulation on the security thread sensor - Inspect the security thread sensor and
remove any debris.

2. Security thread sensor pressing guide malfunction - Inspect the guide for free movement and
any damage.

3. Debris accumulation on the IR sensor - Inspect the IR sensor and remove any debris.

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4. Magnetic sensor pressing guide malfunction - Inspect the guide for free movement and any
damage.

M_Status: MS22. M_Data: 3201.

Description: Jam between sensors PSC1 and PSC3.

1. Security thread sensor pressing guide malfunction - Inspect the guide for free movement and
any damage.

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2. Magnetic sensor pressing guide malfunction - Inspect the guide for free movement and any
damage.

3. BV pre-entry guide is damaged - Inspect the guide for damage.

Escrow
M_Status: MS24. M_Data: 0272.
Description: Sensor PIF2 volume lower limit failure.

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1. Debris present on the escrow tape - Remove any debris present on the escrow tape.

2. Debris sticking on the interrupter for the position detect sensor of the escrow tape - Remove
any debris from around the sensor.

3. Calibration fault with the escrow tape position detect sensor - If cleaning as described above
fails to provide corrective action then re-calibrate. Replace the escrow tape and the interrupter.
Refer to the Field Services Bulletin (FSB-1214B) for more details.

M_Status: MS22. M_Data: 3304.

Description: Unexpected PSF1 sensor block.

1. Potential hole in the media - Verify that there are no holes present within the media in
transport.

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2. Debris present on the escrow PSF1 sensors - Remove any debris present around the sensors.
Clean if required.

Note: Clean photo sensors using compressed air, soft brush or cotton bud. Ingrained grime can
be removed using a moistened cloth.

M_Status: MS24. M_Data: 0202.

Description: Jam in Escrow.

Escrow tape deteriorated - Verify that the escrow tape has not worn and degraded.

Inlet
M_Status: MS26. M_Data: 0120.
Description: MB1 motion failure.

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1. Unsuccessful bunch transport - Inspect the inlet transport for broken pieces of media or foreign
object and remove.
2. Unsuccessful bunch transport - Inspect the Reject and Feeder bins for broken pieces of media or
foreign object and remove.

3. Transport motor (MB1) malfunction - Check motor and cable are connected.

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4. Transport motor rotation detect sensor (PIF2) malfunction - Clean the sensor if necessary.

Note: Clean photo sensors using compressed air, soft brush or cotton bud. Ingrained grime can
be removed using a moistened cloth.

M_Status: MS26. M_Data: 3101, 0105 & 0106.

Description: Blocked PSA1 sensor.

1. Residue in the inlet - inspect the inlet for foreign object and broken media pieces and remove.

2. Dirty PSA1 sensor - Clean the sensors if necessary.

Note: Clean photo sensors using compressed air, soft brush or cotton bud. Ingrained grime can
be removed using a moistened cloth.

3. Misalignment with the ATM - Verify that there is correct alignment between the BNA and the
ATM shutter guides.

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4. Flat belt dislodged - Verify that both the upper and lower inlet transport flat belts are positioned
correctly.

Cassette
M_Status: MS25. M_Data: 3207.
Description: Jam between PSC2 and PSG1.

1. Damaged cassette transport guide - Inspect the guides inside the cassette for potential media
catch points and defects, such as sticky residue, scratches and gouges.

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2. Flicker wheel malfunction - Verify that each arm of the flicker wheel is present and not
damaged.

3. Tilted pusher plate - Verify that the cassette pusher plate is not tilted and that the screw is not
loose or missing.

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4. Damaged drive gear - Inspect the drive gear for debris and broken or damaged teeth.

5. Damaged rubber roller - Inspect the cassette rubber roller for damage.

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 NCR SelfServ 88 ATM Service Manual
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6. Dirty PSC2 sensor - Clean the sensors if necessary.

Note: Clean photo sensors using compressed air, soft brush or cotton bud. Ingrained grime can
be removed using a moistened cloth.

7. Dirty PSG1 sensor - Clean the sensors with the cleaning plate if necessary. (See ‘Cleaning
Materials’).

M_Status: MS25. M_Data: 5201 & 5202.

Description: Discrepancy in front/rear cassette(s).

Residue in the stacking area of the cassette - Verify that there are no broken media or other foreign
objects in the stacking areas of the cassettes.

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Picking
M_Status: MS22. M_Data: 3211.
Description: Jam between PSB5 and PSC1.

Flat belt dislodged - Verify that the flat belts are in the correct position. Adjust if necessary.

Reject
M_Status: MS27.
Description: Reject device error.

1. Remove, clean and inspect the reject assembly.

2. Re-install the reject assembly.

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DIAGNOSTICS
Error Possible Root isolation Resolution
Causes

Contoller Intermittent Reset and retest with a Force Encash Power cycle ATM and
error Electronic Fault retest
Hard Electronic Reset and retest did not work Replace control board
failure
Software issue Requires PS or customer investigation Escalate to level 2
No Note Template Check for correct entries as per local Re-run Template
Definitions Download Failed template list Download Utility
Validator Failure Confirm by exchanging with known Replace
good Validator - Reload template
USB Comms Disconnected Inspect USB cable at device, hub and Reconnect securely
Failure USB cable core
Damaged Cable Inspect or test with known good cable Replace the damaged
cable
Faulty Hub Replace hub Replace the hub
CPU-T fault Confirm by exchanging with known Replace
good control board
Interlock Interlock open Make interlock and test Rack BNA fully home
open No Power to Inspect interlock - confirm 24 Re-establish power to
Interlock interlocked supply is available when interlock
interlock closed
Transport Bill Jam or Inspect for what could be blocking a Clear any debris and
Jam sensor blocked sensor or causing transport to fail to remove all bills except
move those in the escrow
Transport Problem remains after eliminating Replace Transport FRU
Hardware Fault previous root cause
Validator Bill Jam or Inspect for what could be blocking a Clear any debris and
Jam sensor blocked sensor or causing validator transport remove all bills except
to fail to move those in the escrow
Hardware fault Problem remains after eliminating Replace Validator FRU and
previous root cause reload templates

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Error Possible Root isolation Resolution

Causes

Escrow Jam Bill Jam or Inspect for what could be blocking a Clear any debris and
sensor blocked sensor or causing escrow transport to remove all bills except
fail to move those in the escrow
Hardware fault Problem remains after eliminating Replace escrow FRU
previous root cause
Escrow Escrow not Inspect Ensure Escrow is fully
Removed inserted home
Escrow Present Inspect Replace Main Transport
detection failed
Note Bin Bill Jam or Inspect for what could be blocking Clear any debris and
Jam sensor blocked sensor or causing the note bin to remove all bills except
report a jam those in the escrow
Hardware fault Problem remains after eliminating Replace note bin FRU
with note bin previous root cause
Note Bin Full Bin Full Inspect Empty bin
Bin fault Problem remains after eliminating Replace BIN FRU
previous root cause
Note Bin Bin Missing Inspect Replace Bin & Inspect
Removed Bin fault Problem remains after eliminating Replace BIN FRU
previous root cause
Note Bin Full Bin Nearly full Inspect Empty bin & Inspect
Soon
Inlet Unit Bill Jam or Inspect for what could be blocking Clear any debris and
Jam sensor blocked sensor or causing feed unit transport remove all bills except
to fail to move those in the escrow
Hardware fault Problem remains after eliminating Replace Inlet unit FRU
with inlet unit previous root cause
Reject/Feed Bill Jam or Inspect for what could be blocking Clear any debris and
Unit Jam sensor blocked sensor or causing reject unit remove all bills except
transport to fail to move those in the escrow
Hardware fault Problem remains after eliminating Replace reject / feed unit
with reject unit previous root cause FRU
Capture Bin Bin Full Inspect Empty Bin
Full

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Error Possible Root isolation Resolution

Causes

Capture Bin Bin Nearly Full Inspect Empty Bin

Full Soon
Shutter Shutter Fouling Inspect shutter for fouling Clear Fouling condition
Error on fascia
6676 only - Inspect and Test Replace harness
harness
damaged
Athena - I2C Inspect and Test, substituting known Replace faulty part
comms issue/ good electronics and cable
shutter failed
Shutter Inspect and Test, substituting known Replace Shutter
damaged good part
Transport Sensors dirty Inspect Perform Preventative
Sensors Maintenance
Dirty
Escrow Sensors dirty Inspect Perform Preventative
Sensors Maintenance
Dirty
Cash Bin Sensors dirty Inspect Perform Preventative
Sensors Maintenance
Dirty
Inlet Sensors dirty Inspect Perform Preventative
Sensors Maintenance
Dirty
Reject/Feed Sensors dirty Inspect Perform Preventative
Unit Sensors Maintenance
Dirty
Capture Bin Sensors dirty Inspect Perform Preventative
Sensors Maintenance
Dirty
Cash Bin2 Sensors dirty Inspect Perform Preventative
Sensors Maintenance
Dirty

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BNA Diagnostics Procedure.

1. Use the device log analyser to analyse the Event Logs.
2. Look for the date and time that the call was created.
3. Sort on the “S Data” field and look for the severity 2 error right before the call came in. This is
the initial error that has caused the fault.
4. Then look at:
l M_Data Byte Zero - Command at the time of the fault

l M_Data Byte One and Two - are the Glory error codes that define the area of the jam.

5. Then look for repeated faults or a pattern. (Repeated faults will indicate a higher probability of a
hardware failure. Single faults could be caused by the quality of the media.)
6. Visually inspect and clean the area or module targeted by step 4.
7. Perform diagnostics using the 6 point checklist.
8. If the pattern of errors persist, then replace the failing module. (Document the M_Status and M-
Data causing the fault and send it back along with the module to be reworked.)

Level 1 Diagnostics
The level 1 diagnostics for the BNA are:

Applet Test Description Looping

Id

0 MENU This displays a menu of all the other Applets to allow an No

operator to select one.
1 ACCEPT NOTES The BNA is enabled to accept a bunch of notes. On receipt of Yes
the hardware’s response to the enable, the returned MSTATUS
and MDATA fields are displayed.
If the M_CODE from the response is not GOOD PENDING the
test will terminate with a Fail status. Otherwise, the user is
prompted to enter a bunch of notes with message PLEASE
ENTER BANKNOTES. if no bank notes are entered within 30
seconds, the test times out. The BNA is then disabled and the
test terminates with a Test Incomplete status.
If any (or all) of the notes are subsequently rejected as bad, the
bad notes are presented at the refund slot. If the notes in the
refund slot are not removed within 30 seconds the test
terminates with Test Incomplete status.
If all notes have been accepted, or the bad notes have been
removed from the refund slot, a NOTES PROCESSED message is
displayed along with the total number of each denomination of
note accepted/rejected.

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Applet Test Description Looping

Id

2 ENCASH A warning that money is about to be moved into a non- No

refundable storage bin is displayed and the user is asked to
confirm or cancel the operation through an OK/cancel screen.
If the cancel button is selected, the command is canceled and
any notes in the escrow will remain there and a NO NOTES
ENCASHED message is displayed.
When the OK button is clicked, the BNA is enabled to encash
any notes currently held in the escrow. When the command
response is received, the returned MSTATUS and MDATA fields
are displayed.
The BNA will attempt to move any notes currently held in the
escrow to the note bin. A NOTES ENCASHED message is
displayed if the command succeeds; otherwise a NO NOTES
ENCASHED message is displayed.
3 FORCE ENCASH BNA1: This test performs the same function as the previously No
described Encash test, but with one additional element -
running this test will move all notes found in the transport (i.e.
in the device but NOT in the escrow) to refund slot.
BNA2 and BNA3: This test performs the same function as the
previously described Encash test, but with one additional
element - running this test will move all notes found in the
transport (that is in the device but Not in the escrow) to the
capture bin.
4 REFUND The BNA is enabled to refund any notes currently held in the No
escrow. When the command response is received, the returned
MSTATUS and MDATA fields are output.
The BNA moves any notes currently held in the escrow to the
refund slot and displays a PLEASE REMOVE NOTES prompt. A
NO NOTES REFUNDED message is displayed if there was no
notes in the escrow to refund.
5 FORCE This test is identical to the previously described Refund test, No
REFUND but with one additional element - running this test will refund
all notes found anywhere in the device (other than the storage
bins).

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Applet Test Description Looping

Id

6 STATUS The status of the BNA is interrogated. When the command Yes
response is received, the reported M_STATUS and M_DATA
fields are displayed.
The total number of each active denomination of active
currency currently held in the device’s escrow is then displayed.
7 REPORT A Reported Definitions command is sent to the BNA. When the Yes
DEFINITIONS command response is received, the returned MSTATUS and
MDATA fields are output.
If the command succeeds, a table of the currently programmed
note definitions is output.
8 SYNCHRONISE This test will set the date and time on the BNA to match that of Yes
the parent ATM. On receipt of the hardware’s response to the
synchronise command, the returned MSTATUS and MDATA
fields will be displayed to indicate the success or otherwise of
the test.

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Applet Test Description Looping

Id

9 READ EVENT A Read Event Log command is sent to the BNA. When the No
LOG command response is received, the report M_STATUS and
MDATA fields are displayed.
If the M_CODE from the response is not GOOD PENDING the
test will terminate with a Fail Status. Otherwise a prompt, with
an option to cancel, indicating that the event log is being read is
displayed. The process of reading the event log is quite time
consuming (approximately 20 minutes for UD10 & 40; 60
minutes for UB-50, 80 minutes for UD686 and X (TBD, less than
BNA2) minutes for UD- 700). During this time the prompt is
updated regularly to indicate activity.
If the user selects ‘Cancel’ then a Disable command is sent to
the BNA and the test terminates with a Not Complete Status.
When the EVENT_LOG_WRITTEN unsolicited response is
received the reported M_STATUS and M_DATA fields are
displayed.
If the BNA event log file has been created in the same directory
as the core driver then the user is prompted to copy this to a
floppy disk if the event log file cannot be found the test exits
with a Fail status.
If the user elects to save to flex then an attempt is made to save
the event log to the flex disk in the file ‘BNAELOG.TXT’ If this file
is present it will be overwritten. If this operation fails then a
prompt requiring the user to insert a disk in the flex drive and
reselect this option is displayed. If the data is successfully
written to file then a prompt indicating that the data has been
successfully written to file is displayed. In either case the
prompt is removed after 3 seconds and the user is returned to
viewing the test results.
10 RUN TO RUN The following sequence of tests is executed:- Yes
SEQUENCE STATUS, ACCEPT, REFUND

11 SHUTTER TEST This test is for UD686 and UD700. It opens the shutter, leaves it Yes
open for approximately 3 seconds and then closes the shutter.
Appropriate ‘Shutter Open’ and ‘Shutter Closed’ messages are
displayed. If at any point the shutter should fail, an error
message is displayed showing the M-status.

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Applet Test Description Looping

Id

12 RETRACT This test is for UD686 and UD700. A prerequisite is that there is No
money in the escrow by running test Applet Id 1 (Accept Notes).
Notes will be refunded to the inlet of the infeed, remain for up
to 10 seconds and then retracted and stored in the capture bin.
A ‘Notes Retracted’ message is displayed on successful
conclusion. If an error occurs, the appropriate M-status is
displayed.
13 SORT TO This applet will configure a UD50, UD686 or UD700 device such No
FRONT that on conducting test applet 2 (Encash), notes will be stored
CASSETTE to the front cassette. This configuration applet can only be used
successfully when the device is in the idle state (no money
entered). If, for any reason the configuration is not successful,
the appropriate M-status will be displayed. If it is successful, a
‘Destination Configured’ message will be displayed. When ECB
Article 6 has been set by an application, only category 4 notes
(genuine) will be stored to the front cassette.
14 SORT TO REAR This applet will configure a UD50, UD686 or UD700 in the same No
CASSETTE way as applet 13 with one major exception - notes will be
stored to the rear cassette when test applet 2 is run (Encash).
15 FORCE TO This test is for UD686 and UD700. This test performs the same No
CAPTURE BIN function as the previously described Encash test, but running
this test will move all notes found in the transport AND in the
escrow to the capture bin.

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Applet Test Description Looping

Id

16 LIST A List Templates command is sent to the BNA. When the No

TEMPLATES command response is received, the returned MSTATUS and
MDATA fields are output.
If the command succeeds, the DSP Firmware Version and a
table of the currently loaded templates is output. The user is
prompted to save this output to a flex disk.
If the user elects to save to external storage device then an
attempt is made to save the event log to the flex disk in the file
‘Template.txt’. If this file is present it will be overwritten. If this
operation fails then a prompt requiring the user to insert a disk
in the flex drive and reselect this option is displayed. If the Data
is successfully written to file then a prompt indicating that the
data has been successfully written to file is displayed. In either
case the prompt is removed after 3 seconds and the user is
returned to viewing the test results.
17 LIST FIRMWARE A List Firmware Version command is sent to the BNA. When the No
VERSION command response is received, the returned MSTATUS and
MDATA fields are output.
If the command succeeds, the current Firmware Version is
output.

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Applet Test Description Looping

Id

18 Download This test is for UD686 or UD700. A search is made for a valid No
UD686 download file and the user prompted as to whether to
Firmware or download it or not. If yes, a Download Firmware command is
Download sent to the BNA, passing the filename. When the command
UD700 response is received, the returned MSTATUS and MDATA fields
Firmware are output. If it is not a UD686 or UD700 the MSTATUS is
Command not Acceptable.
If the M_CODE from the response is not GOOD PENDING the
test will terminate with a Fail Status. Otherwise a message
indicating that the firmware is being downloaded is displayed.
The process of downloading is displayed. The process of
downloading is quite time consuming, up to 40 minutes for
UD686, 4minutes for UD700, so the display is updated regularly
to indicate activity.
The download cannot be canceled.
When the FIRMWARE_DOWNLOAD unsolicited response is
received the reported M_STATUS and M_DATA fields are
displayed.
The download process will create a log file, “FDownLog.TXT”
and the user is prompted to copy this to a flex disk. If the log
file cannot be found the test exits with a Fail status.
If the user elects to save to flex then an attempt is made to
copy the log to the flex disk. If this file is present it will be
overwritten. If this operation fails then a prompt requiring the
user to insert a disk in the flex drive and reselect this option is
displayed. If the data is successfully written to file then a
prompt indicating that the data has been successfully written to
file is displayed. In either case the prompt is removed after 3
seconds and the user is returned to viewing the test results.

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Applet Test Description Looping

Id

19 Read Partial A Read Partial Event Log command is sent to the BNA. When No
UD686 Log or the command response is received, the reported M_STATUS
Read Partial and MDATA fields are displayed.
UD700 Log If the M_CODE from the response is not GOOD PENDING the
test will terminate with a Fail Status. Otherwise a prompt, with
an option to cancel, indicating that the event log is being read is
displayed. The process of reading the partial event log should
be approximately 4 minutes. During this time the prompt is
updated regularly to indicate activity.
If the user selects ‘Cancel’ then a disable command is sent to
the BNA and the test terminates with a Not Complete Status.
When the EVENT_LOG_WRITTEN unsolicited response is
received the reported M_STATUS and M_DATA fields are
displayed.
If the BNA event log file has been created in the same directory
as the core driver then the user is prompted to copy this to a
floppy disk. if the event log file cannot be found the test exits
with a Fail status.
If the user elects to save to flex then an attempt is made to save
the event log to the flex disk in the file ‘BNAPLOG.TXT’. If this file
is present it will be overwritten. If this operation fails then a
prompt requiring the user to insert a disk in the flex drive and
reselect this option is displayed. If the data is successfully
written to file then a prompt indicating that the data has been
successfully written to file is displayed. In either case the
prompt is removed after 3 seconds and the user is returned to
viewing the test results.

Level 3 Diagnostics
The level 3 diagnostics for the BNA are:

S_DATA
The S_DATA returned for the BNA are:

S_DATA Meaning

00 GOOD (No error, continue to use)

01 ROUTINE (Continue to use but log error information in maintenance fields)

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S_DATA Meaning

02 WARNING (Continue to use, log error information, warn operator if possible)

03 SUSPEND (Do not use this device for the defined time period)
04 FATAL (Do not use device again until there has been operator intervention)

Tallies
The tallies recorded for the BNA are listed below.

Tally Description

ACCEPTED Notes accepted into escrow from the input slot

REJECTED Notes returned to refund slot from the input slot
ENCASHED Notes transferred into cash bin from the escrow
REFUNDED Notes returned to refund slot from the escrow
CAPTURED Notes transferred to the capture bin
CONTOLLER Number of jams and device errors associated with the controller
ERRORS module
TRANSPORT Number of jams and device errors associated with the transport
ERRORS module
VALIDATOR ERRORS Number of jams and device errors associated with the validator
module
ESCROW ERRORS Number of jams and device errors associated with the escrow
module
CASH BIN ERRORS Number of jams and device errors associated with the cash bin
IN FEED ERRORS Number of jams and device errors associated with the in feed
module
REJECT ERRORS Number of jams and device errors associated with the reject module
CAPTURE BIN Number of jams and device errors associated with the capture bin
ERRORS module
SHUTTER ERRORS Number of jams and device errors associated with the shutter
module
TRANSACTIONS Number of transactions processed

STRAPPING
None.

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ADJUSTMENTS
None.

MODULE REMOVAL AND REPLACEMENT

The procedures in this section describe the removal and replacement of Field Replaceable Units (FRUs)
of the BNA.

Cassette
Remove cassette as follows:

The cassette containing the note bins and the capture bin can be accessed by two different methods
depending on configuration. It can remain on slides attached to the cash acceptor (mode 1) or it can be
completely removed from the cash acceptor (mode 2). This will be determined by the position of the
locking lever:

l Mode 1 - the locking lever is set in the tilted position.

l Mode 2 - the locking lever is set in the vertical position.

1. Access the module as described in the appropriate ATM Operator Overview manual. Enter
supervisor mode.

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2. Pull the green latch forwards to release the garage unit door then lower the door.

3. Mode 1 - Use the handle on the cassette to carefully pull it out of the garage unit until its slides
are fully extended.

4. Mode 2 - Use the handle to carefully pull the cassette out of the garage unit until the top handle
is in view. With the other hand, grasp the handle and lift the cassette clear of the cash acceptor.

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TAKE CARE WHEN HANDLING THE CASSETTE AS IT CAN BE HEAVY.

Infeed Unit
Remove infeed unit as follows:

1. Remove power from the ATM.

2. Unplug connector from under the infeed unit.
3. Remove screw A from the top of the infeed unit and the 2 screws B from the right-hand side.

B
n
Con

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4. Lift infeed unit away from the BNA and remove.

Replace infeed unit as follows:

Replacement of the infeed unit is the reverse of the above procedure.

Infeed Unit (without clearance at rear of safe)

In cases where the infeed unit does not clear the rear wall of the safe, when the module is retracted
remove the infeed unit as follows:

1. Remove power from the ATM.

2. Release the harness feeding down from the rear of the feed-reject unit by unclipping the 3 cable
ties.

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3. Remove 2 screws A securing feed reject unit in position.

4. Remove 2 screws B securing feed reject unit in position.

5. Unplug connector from under the infeed unit.

B
n
Con

6. Remove screw A from the top of the infeed unit and the 2 screws B from the right-hand side.

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7. Taking care not to catch the harnessing on the corner of the main transport lift the rear of the
feed reject unit up.

8. Lift infeed unit away from the BNA and remove.

Replace infeed unit as follows:

Replacement of the infeed unit is the reverse of the above procedure.

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Feed Reject Unit

Remove feed reject unit as follows:

1. Remove power from the ATM.

2. Remove 2 screws securing cover plate to feed reject unit and remove cover plate.

Screw

3. Remove 4 screws securing cover plate to garage unit and remove cover plate.

Screw

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4. Undo 8 cable clips and unplug connector from position CN 9 on control board.

CN 3 CN 2

CN 1

CN 9

5. Undo 8 cable clips and unplug 3 connectors from positions CN 1, CN 2 and CN 3 on control
board.
6. Remove 2 screws A securing feed reject unit in position.

7. Remove 2 screws B securing feed reject unit in position.

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8. Check all harness are free from obstruction and remove feed reject unit.

Replace feed reject unit as follows:

Replacement of the feed reject unit is the reverse of the above procedure.

Recognition Unit
Remove the recognition unit as follows:

1. Remove power from the ATM.

2. Undo 2 cable clips and unplug 2 connectors from recognition unit.

Connectors
USB

Screws

3. Remove 2 screws securing recognition unit in position.

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4. From the opposite side of the unit remove the screw and spring.

Spring

Screw

5. Remove recognition unit by lifting up and sliding out.

Replace recognition unit as follows:

Replacement of the recognition unit is the reverse of the above procedure.

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MBV Harness Assembly

Remove MBV harness assembly as follows:

1. Remove power from the ATM.

2. Remove 4 screws securing cover plate to garage unit and remove cover plate.

Screw

3. Undo cable clip and unplug 2 connectors from recognition unit.

Connectors

CN 6

4. Undo 2 cable clips and unplug connector from position CN6 on control board.
5. Remove MBV harness assembly.

Replace MBV harness assembly as follows:

Replacement of the MBV harness assembly is the reverse of the above procedure.

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Escrow
Remove escrow as follows:

1. Remove power from the ATM.

2. Remove the stabilizer strut.
3. Remove screw allowing bracket to swing down.

Bracket

Screw

4. Undo cable clip and unplug connector.

Connector

Clip

5. Remove escrow by sliding out.

Replace escrow as follows:

Replacement of the escrow is the reverse of the above procedure.

Main Transport
Remove main transport as follows:

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1. Remove power from the ATM.

2. Remove the feed reject unit, escrow and recognition unit as detailed in the previous procedures.
3. Unplug 3 connectors from positions CN 4, CN 5, CN 8 and undo cable clips.

CN 4
CN 5

CN 8

4. Pull the 3 harnesses through the holes.

5. Remove 2 screws A securing main transport in position.

Screw A

6. Remove 2 screws B securing main transport in position and rear screw (if fitted).

Screw B

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7. Lift main transport from garage unit.

Replace main transport as follows:

Replacement of the main transport is the reverse of the above procedure.

Control Board
Remove control board as follows:

1. Remove power from the ATM.

2. Remove 4 screws securing cover plate to garage unit and remove cover plate.

Screw

3. Remove all connectors from control board.

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4. Remove 7 screws securing control board to garage unit and remove control board.

Screw

Screw

Replace control board as follows:

Replacement of the control board is the reverse of the above procedure.

Cassette Connector (Front Access)

Remove cassette connector as follows:

1. Remove power from the ATM.

2. Remove the cassette as detailed in the previous procedure.
3. Undo 6 cable clips and unplug connector from position CN 10 on control board.

Ground Wire

CN 10

4. Remove screw securing ground wire to garage.

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5. Remove 2 screws securing cassette connector to garage.

Cassette
Screws Connector

6. Remove cassette connector from garage

Replace cassette connector as follows:

Replacement of the cassette connector is the reverse of the above procedure.

Cassette Connector (Rear Access)

Remove cassette connector as follows:

1. Remove power from the ATM.

2. Remove the cassette as detailed in the previous procedure.
3. Unplug connector from position CN 10 on control board.

CN 10

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4. Remove 2 screws securing cassette connector to garage unit.

Cassette
Connector

Screws

5. Remove cassette connector from garage unit.

Replace cassette connector as follows:

Replacement of the cassette connector is the reverse of the above procedure.

MBV L Shaped PCB

Remove the MBV L Shaped PCB as follows:

1. Remove power from the ATM.

2. Unplug all connectors from PCB.

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3. Remove screw securing bracket to garage unit.

MBV ‘L’ shaped PCB

Screw

4. Remove PCB from bracket by removing 3 screws.

MBV ‘L’ Shaped PCB

Screws
Bracket

Replace MBV L Shaped PCB as follows:

Replacement of the MBV L Shaped PCB is the reverse of the above procedure.

Door Switch Assembly (Front Access)

Remove the door switch assembly as follows:

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1. Remove power from the ATM.

2. Remove the cassette as detailed in the previous procedure.
3. Unplug connector from position CN 11 on control board.

CN 11

Note: A long screwdriver can be used via access holes on the opposite side of the garage.

4. Remove 2 screws securing door switch assembly to garage unit and remove door switch
assembly.

Screws

Replace door switch assembly as follows:

Replacement of the door switch assembly is the reverse of the above procedure.

Door Switch Assembly (Rear Access)

Remove the door switch assembly as follows:

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1. Remove power from the ATM.

2. Remove the cassette as detailed in the previous procedure.
3. Unplug connector from position CN 11 on control board.

CN 11

4. Remove 2 screws securing door switch assembly to garage unit and remove door switch
assembly.

Screws

Replace door switch assembly as follows:

Replacement of the door switch assembly is the reverse of the above procedure.

Drawbridge Assembly
Remove the drawbridge assembly as follows:

1. Remove power from the ATM.

2. Remove the cassette as detailed in the previous procedure.

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3. Remove the 3 circlips as shown in the following three illustrations.

Circlip

Circlip

Circlip

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4. Remove shaft from drawbridge.

Drawbridge

Shaft

5. Remove assembly from studs.

Stud

Stud

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6. Remove 2 screws from stud assembly and remove stud assembly.

Screws

Replace drawbridge assembly as follows:

Replacement of the drawbridge assembly is the reverse of the above procedure.

Garage Unit
Remove the garage unit as follows:

1. Remove power from the ATM.

2. Remove the cassette as detailed in the previous procedure.
3. Remove feed reject unit as detailed in the previous procedure.
4. Remove the recognition unit as detailed in the previous procedure.
5. Remove escrow as detailed in the previous procedure.
6. Remove main transport as detailed in the previous procedure.
7. Remove garage unit.

Replace garage unit as follows:

Replacement of the garage unit is the reverse of the above procedure.

CABLING
None.

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CONNECTOR ASSIGNMENT/PINOUTS
Communication
Shutter/MEI Control
The BNA can control the ATM’s fascia shutter and MEIs as follows:

l Level - TTL
l Connector - Molex 2 x 4 header

Pin Desc Pin Desc

1 DISP LOCK 2 GND

3 DISP OPEN 4 DISP SOL
5 NC 6 +12V
7 MEI A 8 MEI B

TEST/ADJUSTMENT TOOLS
None.

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SCALABLE DEPOSIT MODULE 2

INTRODUCTION
The Scalable Deposit Module 2 (SDM2) allows cash and cheque (check) items to be accepted, imaged for
purposes of cash recognition or cheque image exchange and held in escrow for application validation
before being stored.
The SDM2 accepts bunches of up to one hundred mixed cash and cheque items, and can capture media
which has been moved to the rebuncher, can endorse returned cheques and has scalable bin
configurations.

Note: The bunch maximum of one hundred items can be reduced via the customer application.

Deposit validation
module (DVM) Feeder Tiltenator Infeed

MICR De-skew

Bunch return

Rebuncher Endorser
Escrow

Garage Six-way diverter

Retract bins Jam clearance bin

Storage bins

CAUTION
Hazardous moving parts; keep fingers and other body parts clear of the SDM2
while in operation.

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Specification

Item Criteria
The SDM2 is capable of handling items that meet the following criteria, including polymer currency:

Length 120mm (4.75") to 225 mm (8.86”)

Height 60mm (2.36") to 108mm (4.25”)
Thickness 0.076mm (0.003”) to 0.14mm (0.0055”)
Weight 75 g/m2 (20lb) to 105 g/m2 (28lb)

Power Requirement
The SDM2 controller board, motors, solenoids, sensors, and peripheral devices require the following dc
voltage and currents sourced from the ATM power supply:

l +24 V power supply, sized to handle 6A current or greater

l protected by LittleFuse model 0230.005 (5.0A slo-blow), or UL listed equivalent.

USB
The SDM2 USB requirement is USB 2.0.

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DESCRIPTION
The SDM2 consists of the following functional areas:

l Infeed
l Core module:
l Tiltenator

l Feeder (separator + de-skew)

l Vertical transport

l Bunch return transport

l MICR (magnetic ink character recognition) reader , located in vertical transport

l Endorser

l Rebuncher
l Deposit validation module (DVM)
l Escrow
l Capture bin module (CBM):
l Garage:

l Capture bins

l Transport guides

l Storage bins

l Jam clearance bin

l Lower transport including six-way diverter.

Infeed
The infeed accepts a bundle of up to one hundred mixed cash or cheque items then transports it, as a
bunch to the feeder. The infeed includes an optional metal detect sensor.

There are four different infeed lengths used by different ATM classes/variants:

l Short infeed
l Mid-short infeed
l Mid-long infeed
l Long infeed

Core Module
Tiltenator
A tilting transport which connects the infeed to the feeder for notes on the way into the SDM2 and to
the bunch return transport for notes being returned to the customer. The tiltenator and infeed can
adjust to squeeze and compress a bunch of documents.

Feeder
The feeder consists of the separator and de-skew. It receives items from the infeed via the tiltenator
and strips items from the bunch with the top rollers in the separator. Items are then individually fed to
the de-skew mechanism for alignment. If the transaction is cancelled, or a feed jam occurs, the feeder
will attempt to return any un-separated media back to the customer.

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Double Feed Detect

An ultrasonic double feed detect (UDFD) sensor is located immediately after the separation rollers.
Double items are reversed through the separation rollers and another attempt at separation occurs. If
this fails, the items are returned to the customer.

De-skew Mechanism
The de-skew mechanism aligns the bottom edge of the item with a reference surface to ensure that the
total skew does not exceed the requirements for correct MICR reading and cash and cheque
recognition.

Thick Item Detect

An optical track sensor, downstream of the UDFD sensor, detects excessively thick items that could jam
in the transport. If a thick item is detected it is returned to the customer under application control. If
false item too thick errors are being reported and the cheques have a carbonized band which is aligned
with the sensor, try rotating the cheque 180o then re-inserting.

MICR Reader
The MICR Reader is located in the vertical transport immediately after the DVM in the document path.
The item is driven past the MICR head with its MICR band in contact with the head, if the items is in any
other orientation, the MICR will not find any magnetic ink to read. The captured data is sent to the ATM
PC core, as it is being captured, via a dedicated USB stream. MICR recognition is performed by software
in the ATM’s PC core.

The MICR read scan position is shown in the diagram below:

Endorser
The endorser is a single line, dot matrix, fixed head printer. To allow for the future extension of the
character set the endorser font is installed using a download message. A total of 72 printable ASCII
characters and the carriage return (CR) code are supported, as shown below:

??????? !"#$%&'()*+,-./0123456789:;<=>?
@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`

The ASCII codes for lower case alphabet characters are accepted by the endorser but will be printed as
upper case characters. Any other ASCII character code, either not shown in the above character set or
not a valid control code, are printed as an open square bracket "[".

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Print is oriented along the length of the item at a fixed height of 28 mm from the item lower edge. The
maximum length of the endorse line is up to the full length of the item except for a no print zone 5 mm
from each edge. The maximum standard characters which can be printed is 63 on the shortest
supported item (150 mm) and 101 on the longest supported item (225 mm).

The default print start position is approximately 5 mm from the trailing edge of the item. Trailing space
characters can be used to shift the first printable character further from the trailing edge

Re-buncher
Items will be transported to the re-buncher either directly from the escrow unit or from the lower
transport. The re-buncher will accept individual items, align them at their leading edges and then when
directed, transport the entire bunch back to the customer or to the capture bin.

Note that the rebuncher transport must be raised before the lower transport can be dropped.

Deposit Validator Module (DVM)

The bill validator scans the front and back of an item to categorize items as non-cash, counterfeit,
suspect or genuine. Data captured is compared to templates installed on the device to verify the validity
of the item. The template data supports up to 255 note definitions, covering currencies and
denominations for multiple countries.

Escrow
The escrow unit consists of a tape type escrow capable of accepting and holding one to one hundred
conditioned cheques or currency notes of maximum size and thickness. Items are accepted in sequential
order and held until the core module, as directed by the application, issues a command to either send
the items for further processing, or to the re-buncher for return to the customer. The escrow will feed
the items back out in reverse sequential order.

The escrow can also be emptied manually if needed by pressing the green feed button, which is
accessible once the lower transport is lowered.

Lower Transport
A bi-directional transport system including the six-way diverter which moves items to and from the
processing modules and to the capture bin module.

The transport can be unlatched and lowered for improved access to the transport itself and also to the
escrow.

Capture Bin Module (CBM)

The Capture Bin Module (CBM) module is located below the core module. It contains an independent
drive system (garage), driven and controlled from the core module. There are either:

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l one wide storage bin for cheques and one narrow storage bin for cash, with two narrow retract
bins.
l two narrow storage bins, both for cash, with one narrow and one wide retract bin.

The wide cheque bin holds 2000 items and maintains item orientation and sequence. The cash bin holds
2000 items and will maintain item orientation and sequence, except for poor condition items. The
storage bins each have a bin full sensor.

The retract bins are used for either cash or cheque. The retract bins are smaller gravity type bins with a
capacity of around 100 items for the narrow capacity variant and 400 items for the wide capacity.
Capacity is less if items are in poor condition, severely curled or folded. Retract bins have an empty
sensor but no bin full sensor.

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ITEM PATHS
Accepted Items

Accepted items travel through the modules of the SDM2 in the following order:

1. Infeed
2. Tiltenator
3. Feeder
4. DVM
5. MICR
6. Endorser
7. Escrow and lower transport
8. Capture bin module - cheque or cash bin depending on item.

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Rejected Items

Rejected items travel through the modules of the SDM2 in the following order:

1. Infeed
2. Tiltenator
3. Feeder
4. DVM
5. MICR
6. Endorser
7. Escrow and lower transport
8. Capture Bin Module - retract bins.

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Returned Items

The path of returned items is as follows:

1. Infeed
2. Tiltenator
3. Feeder
4. DVM
5. MICR
6. Endorser
7. Escrow and lower transport
8. Re-buncher
9. Tiltenator
10. Infeed.

If not taken by customer, sent to appropriate retract bin.

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SENSORS
The following diagram shows the SDM2 track layout, giving the locations of the processing devices and
the track sensors.

Sensor Description Location

TS1 to TS4 Track sensor 1 to 4 Infeed

TS5 Track sensor 5 Tiltenator
UDFD Ultrasonic Double Feed Detect Feeder
TS6 Track sensor 6 (Thick Item Detect) Feeder
DS1 Deskew sensor 1 Feeder
TS7 Track sensor 7 (Speed sensor) Feeder
DS2 Deskew sensor 2 Feeder
TS8 Track sensor 8 Feeder
DS3 Deskew sensor 3 Feeder
TS9 Track sensor 9 Feeder
TS10 to 11 Track sensor 10 & 11 DVM

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Sensor Description Location

TS12 Track sensor 12 Vertical Transport

TS13 Track sensor 13 Core Module
TS14 to TS19 Track sensor 14 to 19 Lower Transport
TS20 Track sensor 20 Re-bunch
TS21 & TS22 Track sensor 21 & 22 Bunch return
TS23 & TS24 Track sensor 23 & 24 Garage - transport guide
TS25 Track sensor 25 Storage bin 1
TS26 & TS27 Track sensor 26 & 27 Garage - transport guide
TS28 Track sensor 28 Storage bin 1

Note: The retract bins do not have bin full sensors. Bin count is reset to zero whenever the sensor reads
an empty bin, and is incremented when documents are sent to the bin.

For the capture bins, the plate descends as the bin fills up with documents and at a certain point
triggers the ‘Nearly Full’ sensor, then further down triggers the ‘Full’ sensor.

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STATUS INDICATORS
Overall Device Status
The panel of LEDs (“traffic lights”) fitted to the SDM2 indicates the overall status of the SDM2 as follows,
(note that these defaults may be overridden under application control):

LED State Meaning

Green Solid Normal operation / Ready to use

Amber Solid Replenish soon: bin nearly full or endorser ribbon nearly empty
Red Solid An open latch
Flashing Attention required: jam or bin full.
The individual status indicator for the affected area will also flash.
The overall indicator will continue to flash after the error has been
cleared, until the state of health is cleared using System Application.
Green + Flashing Bill validator template download in progress. This can take several
Amber minutes.
Important: Do not reset or power down the ATM until the download
is complete.

Individual Area Status

The red individual area LEDs indicate their status as follows:

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LED State Meaning

Flashing Fatal error in that area (for example jam or bin full).
LED will go out if the appropriate track sensor has been cleared.
Solid Guide latch is open. LED will go out when the guide is closed.
Note the arrow-shaped indicators on the bins go out when the
bin is correctly in place.

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918

ACCESS TO LOWER TRANSPORT AND ESCROW

Use the handle at the left-hand end of the SDM2 to lift up the entire upper section, until it is supported
by the gas strut. Check that the core status indicator is illuminated when the upper module is lifted.

Note: For the "H" button to function the core latch switch must be activated (core status indicator
illuminated). Check the core latch switch if the indicator is not illuminated with the upper module lifted.

The lower transport is then automatically released and the manual feed button for the escrow is
accessible.

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 NCR SelfServ 88 ATM Service Manual
919

TROUBLESHOOTING
This section contains error messages and their corrective actions, plus some specific troubleshooting
procedures to follow in common situations.

Module Error States

The following module state error messages are reported by the module:

Shutter DVM
Endorser Ribbon Rebuncher
SDM2 Core Escrow
Infeed Capture Bin
Feeder

Refer to the sections “Module Removal” and “Adjustments” for detailed instructions on FRU actions. To
de-code specific M_Status and M_Data use the Status Code Translator Tool
(www.infoprod.ncr.com) or refer to Diagnostic Status Code Notebook (B006-6273).

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Shutter
Module State M_ Root Cause Corrective Action(s)
Status

Shutter 35 Items jammed Inspect the shutter for obvious obstructions

Jammed 36 against shutter preventing shutter movement. Remove any
obstructions.
Shutter sensors Inspect shutter open and closed sensors to ensure
blocked they are not blocked by debris or obstruction.
Remove debris or obstruction from shutter sensors.
Shutter Inspect the shutter for alignment issues with the fascia
interference or damaged parts.
Adjust alignment and fix or replace any damaged
parts.
Shutter faulty Rule out obstructions, damage, sensors or alignment
issues.
Replace the SDM2 Shutter, include fault information
with module being returned for repair.
SDM2 core module If it is determined that this has been a chronic problem
faulty and the above root causes have been ruled out,
replace the core module, including fault information
with module being returned for repair.
Shutter 8 Shutter sensor Inspect the shutter open and closed sensors for
Hardware faulty dust/debris.
Fault or Shutter Inspect the shutter for alignment issues with the
Chronic Jam* interference fascia, or damaged parts.
Shutter Inspect the shutter harness and connectors for
harness/connector damage.
faulty
* see How
Chronic Shutter faulty Rule out obstructions, damage, sensors or alignment
Faults are issues.
Reported SDM2 core module If it is determined that this has been a persistent
faulty problem and the above root causes have been ruled
out, replace the core module, including fault
information with module being returned for repair.

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Endorser Ribbon
Module M_ Root Cause Corrective Action(s)
State Status
Endorser 47 Ribbon nearing end Replace endorser ribbon. Make sure that the
Ribbon of life ribbon is correctly routed under the print head.
Empty Soon
Endorser 17 Ribbon has reached Replace endorser ribbon. Make sure that the
Ribbon Empty end of life ribbon is correctly routed under the print head.
Endorser 18 Ribbon missing or Install or re-seat endorser ribbon cassette.
Ribbon not installed
Removed correctly

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SDM2 Core
Module State M_ Root Cause Corrective Action(s)
Status
Interlock Open 30 SDM2 not fully Inspect to see if anything is preventing it from
racked in being racked in fully Clear any obstruction to
racking and ensure that the device is fully
racked in.
Switch not aligned Inspect alignment between interlock switch and
with actuator switch actuator. If necessary adjust alignment
and fix or replace any damaged parts. Use
sensor test to monitor interlock state.
Harness damaged Inspect harnessing and connectors associated
or disconnected with interlock switch. Ensure interlock
connector seated correctly. If possible, repair
any damaged harnessing. If fault remains,
replace faulty harness or replace core module,
include fault information with module being
returned for repair.
Connector damaged Inspect connectors associated with interlock
switch for damage. Repair connector if possible,
or replace core module, include fault
information with module being returned for
repair.

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 NCR SelfServ 88 ATM Service Manual
923

Module State M_ Root Cause Corrective Action(s)

Status
Transport Guide 80 Transport guide has Using the LED indicators identify which guide is
Open been left open reporting open. If no indicators are on inspect
all transport guides to determine which one is
reporting open. Close all transport guides.
Refer also to Troubleshooting Procedures
section.
Transport guide Using the LED indicators identify which guide is
switch not aligned reporting open. If no indicators are on inspect
with actuator all transport guides to determine which one is
reporting open. Inspect transport guide switch
to verify that the switch is aligned with the
actuator.
Repair switch or replace appropriate FRU,
include fault information with module being
returned for repair.
Harness damaged Using the LED indicators identify which guide is
or disconnected. reporting open. If no indicators are on inspect
all transport guides to determine which one is
reporting open. Inspect switch harness' for
damage or disconnection. Reconnect harness,
repair harness or replace appropriate FRU,
include fault information with module being
returned for repair.
Connector damaged Using the LED indicators identify which guide is
reporting open. If no indicators are on inspect
all transport guides to determine which one is
reporting open. Inspect switch harness or
replace appropriate FRU, include fault
information with module being returned for
repair.

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 NCR SelfServ 88 ATM Service Manual
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Module State M_ Root Cause Corrective Action(s)

Status
USB 43 USB harness Inspect USB cable and connections at both
Disconnected damaged or ends of the cable. If no visible problems, bypass
disconnected installed harness using an external USB cable.
Replace faulty harness.
USB connector Inspect USB cable connector for damage.
damaged Repair connector or replace entire module,
include fault information with module being
returned for repair.
SDM2 device Inspect all device grounding straps and screws.
ground fault Replace any missing or disconnected ground
straps and tighten any loose grounding screws.
SDM2 device Use diagnostic test ‘Transport Motor’ to see if
ground fault USB errors can be induced. Inspect motor
harnesses and mounting screws. If possible,
repair harness damage. Tighten any loose
motor screws.
Main controller Having eliminated all previous root causes,
board faulty assume this one to be true. Replace the core
module, include fault information with module
being returned for repair.
Firmware 81 Harness damaged Check harness associated with module
Download Failure or disconnected. identified by secondary status code. (Refer to
SDM2 Primary and Secondary Codes manual,
B006-7730).
Defective target Check target associated with module identified
module by secondary status code. (Refer to SDM2
Primary and Secondary Codes manual, B006-
7730).
Incompatible The firmware available for download is not
Firmware compatible with the hardware present. Escalate
to next level of support.

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Module State M_ Root Cause Corrective Action(s)

Status
Device 44 Unreliable USB Inspect USB cable and connections at both
Communication connection ends of the cable. If no visible problems, bypass
Failure installed harness using an external USB cable.
Replace faulty harness.
SDM2 device Inspect all device grounding straps and screws.
ground fault Replace any missing or disconnected ground
straps and tighten any loose grounding screws.
Faulty DC motor Use diagnostic test ‘Transport Motor’ to see if
inducing noise USB errors can be induced. Inspect motor
harnesses and mounting screws. If possible,
repair harness damage. Tighten any loose
motor screws.
Main controller Having eliminated all previous root causes,
board faulty assume this one to be true. Replace the core
module, include fault information with module
being returned for repair.
Internal 42 Electro-static If the device recovers on its own, it indicates
Communication discharge that the comms fault was generated by
Failure excessive static discharge to the module. Verify
that all grounding and all ESD shielding is
properly installed.
Harness or Check M-Status and M-Data[1], M-Data[2]
connector faulty values to establish specific fault codes. (Refer to
SDM2 Primary and Secondary Codes manual,
B006-7730). Using reported fault information,
inspect the harness and connectors for the
appropriate module. Reconnect/repair the
harness/connector.
Module faulty If not resolved, replace the appropriate FRU,
include fault information with module being
returned for repair.

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 NCR SelfServ 88 ATM Service Manual
926

Module State M_ Root Cause Corrective Action(s)

Status
SDM2 Core or 38 Media/debris Using the indicator LEDs as a guide, inspect the
Lower Transport blocking track transport for jammed documents. Clear media
Jam sensor or jammed and debris from track. Inspect transport for any
between sensors obstacles damage that could have been the
source of the jam. Clean dust away from track
sensors. Perform diagnostic test ‘Sensors’
(looping off) to ensure module is working
correctly.
Misaligned module Inspect interfaces between the core module
interfaces and the Infeed, DVM and CBM. Check for bent
or misaligned parts. If necessary adjust
alignment and fix or replace any damaged
parts.
SDM2 core module Determine that this has been a chronic problem
faulty and rule out the above root causes. Replace the
core module, include fault information with
module being returned for repair.
Refer also to Troubleshooting Procedures
section.

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 NCR SelfServ 88 ATM Service Manual
927

Module State M_ Root Cause Corrective Action(s)

Status
SDM2 Core 70 Component fault Check M-Status and M-Data[1], M-Data[2]
Hardware Fault detected values to establish specific fault codes. Refer to
or Chronic Jam* SDM2 Primary and Secondary Codes manual,
B006-7730). Using reported fault information,
return to list of possible root causes.
Harness/connector Using reported fault information, inspect the
*see How faulty harness and connectors for the appropriate
Chronic Faults module. Reconnect/repair the
are Reported harness/connector.
Transport motor Using reported fault information, verify that the
fault motor runs in both directions and there are no
unusual sounds or hesitation in motion.
Replace the core module include fault
information with module being returned for
repair.
Sensor calibration Using reported fault information, and indicator
fault LEDs as a guide, inspect the core transport for
jammed documents or debris or dust. Clean
dirty sensors. Verify fix using diagnostic test
‘Sensors’ (looping off).
Endorser ribbon Inspect ribbon motor for damage. Verify that
motor fault the endorser ribbon is not snagged on
anything. Unsnag the ribbon, repair the motor,
replace the core module include fault
information with module being returned for
repair.

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 NCR SelfServ 88 ATM Service Manual
928

Module State M_ Root Cause Corrective Action(s)

Status
Endorser protection Print test document and check for horizontal
circuit fault gaps through characters. Replace the core
module, include fault information with module
being returned for repair.
Solenoid Fault Inspect endorser and transport solenoids for
damage. Repair damaged solenoid, replace
core module, include fault information with
module being returned for repair.
FPGA configuration Determine if the issue is persistent by power
Fault cycling the SDM2. If it is, , replace the core
module, include fault information with module
being returned for repair.
UDFD board Faulty No LED activity on UDFD board and
harness/connector adjustments are ineffective.
Replace core module, include fault information
with module being returned for repair.
SDM2 Core module Unable to isolate a repairable root cause.
faulty Inspect and clean the core module. Run
diagnostic test ‘Accept to Escrow Endorse and
Return’. Replace core module, include fault
information with module being returned for
repair.

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 NCR SelfServ 88 ATM Service Manual
929

Module State M_ Root Cause Corrective Action(s)

Status
Too Many Entry 7 Infeed misaligned Inspect the infeed alignment with the fascia.
Failures with fascia Repair the alignment if necessary.
Obstacle between Inspect the transport for obstacles that would
track sensors cause jams. Clear obstacles from transport.
Clean dust away from track sensors.
Invalid media Use SysApp to perform device self test. Rule out
inserted repeatedly any physical problem(e.g. DVM camera not
securely mounted, broken infeed belts) by
performing several self test operations without
error.
Open and close interlock or a transport guide,
enter Sys App and select error in Device Status
list, enter 1 cash and 1 cheque item when
prompted. The fault will only be cleared when
documents are successfully run through the
SDM2 Core.

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Module State M_ Root Cause Corrective Action(s)

Status
Thick media Use diagnostic test ‘Sensors’ (looping) to
detector faulty observe thick media sensor changing state as
infeed solenoid is manually moved. Clear dust
or debris blocking sensor else replace Infeed
module, include fault information with module
being returned for repair.
Transport rollers Inspect driver rollers for jammed debris or
not turning guide interference. Inspect motor harness,
connections and transport drive belts. Observe
transport while running diagnostic test
‘Transport motor’. Clear any drive roller
interference, fix damaged harness, seat any
loose connectors and correct any belt issues.
Infeed is faulty Remove infeed mechanism and advance drive
system by hand. Inspect harnessing and
connector. Check interfaces at both the fascia
and Core transport, check yellow bridge fingers
are correctly mated with transport in tiltenator.
If unable to get transport drive to move freely
or unable to repair interfaces or connector
damage, replace the infeed mechanism, include
fault information with module being returned
for repair.
DVM is faulty Use SysApp to perform SDM2 device self test
and inspect both front and rear images. Check
for black images and any black horizontal
streaks or lines. Replace the DVM module,
include fault information with module being
returned for repair.
SDM2 core module Check to see if there is a persistent fault with
faulty 6 the module. Replace the Core module, include
fault information with module being returned
for repair.

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Infeed
Module M_ Root Cause Corrective Action(s)
State Status
Infeed Jam 19 Media blocking Using the indicator LEDs as a guide, inspect the
track sensor or transport for jammed documents.
jammed between Clear media and debris from track. Inspect transport for
sensors any obstacles damage that could have been the source
of the jam. Clean dust away from track sensors.
Infeed Inspect harnessing and connectors associated with
harness/connector infeed.
faulty Repair or replace damaged harness, re-seat connectors.
Misaligned module Inspect interfaces between the core module and the
interfaces infeed. Check for bent or misaligned parts. If necessary
adjust alignment and fix or replace any damaged parts.
Infeed belt clutch Verify infeed belts do not turn while infeed stepper
fault motor is turning. Use diagnostic test ‘Transport Motor’. If
possible address any clutch problem, otherwise replace
infeed, include fault information with module being
returned for repair.
Infeed module Determine that this has been a chronic problem and
faulty rule out root causes above. Replace the infeed module,
include fault information with module being returned
for repair.
SDM2 core module Determine that this has been a chronic problem and
faulty rule out track obstruction or sensor problem. Replace
the core module, include fault information with module
being returned for repair.

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Module M_ Root Cause Corrective Action(s)

State Status
Infeed 68 Component fault Check secondary status values to establish specific fault
Hardware detected codes. Using reported fault information, return to list of
Fault or possible root causes.
Chronic Infeed Inspect harnessing and connectors associated with the
Jam* harness/connector infeed. Repair or replace damaged harness. Re-seat
faulty connectors.
*see How
Chronic Media/debris Inspect infeed for jammed media or debris. Remove
Faults are blocking jammed media/debris
Reported mechanism
movement
Infeed metal detect Insert a coin into the infeed area and observe any
fault change in metal level values. If no significant change
observed, check and repair harness otherwise replace
infeed. Include fault information with module being
returned for repair.
Infeed module Unable to isolate a repairable root cause. Replace the
faulty Infeed module, include fault information with module
being returned for repair.
Refer also to Troubleshooting Procedures section.

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Feeder
Module M_ Root Cause Corrective Action(s)
State Status

Feeder 37 Media blocking Using the indicator LEDs as a guide, inspect the transport
Jam track sensor or for jammed documents.
jammed between Clear media and debris from track. Inspect transport for
sensors any obstacles damage that could have been the source
of the jam. Clean dust away from track sensors.
Perform diagnostic tests ‘Accept to Rebunch and Return’
to ensure module is working correctly.
Feeder Inspect harnessing and connectors associated with the
harness/connector feeder module.
faulty Repair or replace damaged harness. Re-seat connectors.
Misaligned module Inspect interfaces between the core module and the
interfaces feeder and tiltenator. Check for bent or misaligned parts.
If necessary adjust alignment and fix or replace any
damaged parts.
Separator issues Try replacing the separator assembly service kit 445-
0782945 - see bulletin 2420 on OKM for instructions.
Feeder picker belt Verify feeder picker belt does not turn while advanced
clutch fault stepper motor is turning. Use diagnostic test ‘Motor
transport’.
If possible, address clutch problem otherwise replace the
core module, including fault information with module
being returned for repair.
Feeder solenoid Verify that one or more solenoids are not cycling.
fault If possible, repair damaged solenoid otherwise replace
the core module, include fault information with module
being returned for repair.
SDM2 core module Determine that this has been a persistent problem and
faulty rule out root causes above.
Replace the Core module, include fault information with
module being returned for repair.

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Module M_ Root Cause Corrective Action(s)

State Status

Feeder 69 Component fault Check secondary status M-Data[2] values to establish

Hardware detected specific fault codes.
Fault or Using reported fault information, return to list of
Chronic possible root causes.
Jam* Media/debris Inspect feeder area for jammed media or debris.
blocking Clear jammed media and debris.
* see How
mechanism
Chronic
movement
Faults are
Reported Feeder motor Inspect harnessing and connectors associated with
harness/connector feeder motors.
faulty Repair or replace damaged harness. Re-seat connectors.
Feeder motor fault Verify infeed, pressure plate and tiltenator move freely
through full range of motion. Based on the value of the
device secondary status values inspect that the motor
runs in both directions and there are no unusual sounds
or hesitation in motion. Use diagnostic test ‘Feeder Cycle
Test’.
If not possible to address motor problem then replace
the SDM2 core module, include fault information with
module being returned for repair.
SDM2 core module Unable to isolate a repairable root cause.
faulty Replace the core module, include fault information with
module being returned for repair.
Refer also to Troubleshooting Procedures section.
Too Many 64 SDM2 mouse Verify that the mouse sensor is free and clear of
Feed sensor not obstruction and that it is turning during a transaction.
Errors functional Use diagnostic test ‘Accept to Escrow Endorse and
Return’.
SDM2 core module Unable to isolate a repairable root cause. Replace the
faulty Core module, include fault information with module
being returned for repair.

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 NCR SelfServ 88 ATM Service Manual
935

Deposit Validation Module

Module State M_ Root Cause Corrective Action(s)
Status

DVM No 6 DVM Templates not Software installation was done without

Active downloaded templates. Download DVM Templates and
Currency confirm success via configuration applet.
DVM Jam 21 Media blocking Using the indicator LEDs as a guide, inspect
track sensor or the transport for jammed documents. Clear
jammed between media and debris from track. Inspect
sensors transport for any obstacles damage that
could have been the source of the jam.
Clean dust away from track sensors.
DVM Inspect harnessing and connectors
harness/connector associated with DVM. Repair damaged
faulty harnesses, re-seat connectors.
Misaligned module Inspect interfaces between the core module
interfaces and the DVM. Check for bent or misaligned
parts. If necessary adjust alignment and fix
or replace any damaged parts.
Missing or Jams at the rear of the DVM can be caused
damaged O rings by missing or damaged O rings and/or
and bushes bushes. Use DVM service kit 445-0782802.
See field bulletin 2419 on OKM for
instructions.
DVM module faulty Determine that this has been a persistent
problem and rule out root causes above.
Replace DVM, document fault information
and include with module being returned for
repair.
SDM2 Core module Determine that this has been a persistent
faulty problem and rule out root causes above.
Replace the core module, include fault
information with module being returned for
repair.

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936

Module State M_ Root Cause Corrective Action(s)

Status

DVM 22 Component fault Check secondary status values M-Data[2] to

Hardware detected establish specific fault codes.
Fault or Using reported fault information, return to
Chronic Jam* list of possible root causes.
DVM Inspect harnessing and connectors
harness/connector associated with DVM.
faulty Repair damaged harnesses, re-seat
* see How
connectors.
Chronic
Faults are DVM imaging fault Power cycle the SDM2 to verify that this is a
Reported chronic problem.
If the problem is chronic replace the DVM,
include fault information with module being
returned for repair.
DVM module faulty Fatal error continues to be reported for no
apparent reason. Replace DVM module,
include fault information with module being
returned for repair.
SDM2 core module Determine that this has been a chronic
faulty problem and rule out root causes above.
Replace the core module, include fault
information with module being returned for
repair.
Refer also to Troubleshooting Procedures
section.

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Rebuncher
Module M_ Root Cause Corrective Action(s)
State Status
Rebunch 20 Media blocking Inspect the rebuncher and surrounding track areas for
Jam track sensor or jammed documents.
jammed between Clear media and debris from track using green
sensors handled knobs if required. Inspect the area where jam
occurred for any obstacles or damage that could have
been the source of the jam. Clean dust away from
track sensors.
Rebunch Inspect harnessing and connectors associated with
harness/connector rebunch module.
faulty Repair damaged harnesses, re-seat connectors.
Misaligned module Inspect interfaces between the core module and the
interfaces rebuncher. Check for bent or misaligned parts.
If necessary adjust alignment and fix or replace any
damaged parts.
Rebunch module Determine that this has been a persistent problem
faulty and rule out track obstruction.
Replace the rebuncher, include fault information with
module being returned for repair.
SDM2 core module Determine that this has been a persistent problem
faulty and rule out root causes above.
Replace the core module, include fault information
with module being returned for repair.

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 NCR SelfServ 88 ATM Service Manual
938

Rebunch 72 Component fault Check secondary status M-Data[2] values to establish

Hardware detected specific fault codes.
Fault or Using reported fault information, return to list of
Chronic possible root causes.
Jam* Rebunch Inspect harnessing and connectors associated with
harness/connector rebunch module.
faulty Repair harness or re-seat connectors.

* see How Rebunch motor Inspect rebunch module for jammed documents or
Chronic fault debris preventing motor from turning.
Faults are Clear away any debris or jammed documents found
Reported interfering with motor operation.
Rebunch module Fatal error continues to be reported for no apparent
faulty reason. Replace rebunch module, include fault
information with module being returned for repair.
SDM2 core module Determine that this has been a persistent problem
faulty and rule out root causes above.
Replace the core module, include fault information
with module being returned for repair.

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 NCR SelfServ 88 ATM Service Manual
939

Escrow
Module M_ Root Cause Corrective Action(s)
State Status
Escrow 39 Media blocking Inspect the escrow and surrounding track areas for
Jam track sensor or jammed documents.
jammed between Clear media and debris from track. Note that on the
sensors removable escrow only (part number 445-0784392)
there is a transparent access window secured by a single
screw and media can also be removed by turning the
drum using a 5mm hex socket drive on the drum's
extended shaft.
Inspect transport for any obstacles or damage that
could have been the source of the jam. Clean dust away
from track sensors.
Escrow Inspect harnessing and connectors associated with
harness/connector escrow module.
faulty Repair harness or re-seat connectors.
Misaligned module Inspect interfaces between the core module and the
interfaces escrow. Check for bent or misaligned parts.
If necessary adjust alignment and fix or replace any
damaged parts.
Escrow module Fatal error continues to be reported for no apparent
faulty reason. Replace escrow module, include fault
information with module being returned for repair.
SDM2 core module Determine that this has been a persistent problem and
faulty rule out root causes above.
Replace the core module, include fault information with
module being returned for repair.
Refer also to Troubleshooting Procedures section.

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Escrow 71 Component fault Check secondary status M-Data[2] values to establish

Hardware detected specific fault codes.
Fault or Using reported fault information, return to list of
Chronic possible root causes.
Jam* Escrow Inspect harnessing and connectors associated with
harness/connector escrow module.
faulty Repair or replace damaged harness. Re-seat connectors.
Escrow tape sensor Inspect the escrow tape and sensors for debris. Check
fault that the tape is correctly wound on escrow drum.
* see How
Clear any debris and fix tape on drum if possible.
Chronic
Faults are Escrow motor fault Inspect for jammed documents or debris preventing
Reported escrow DC motor from turning. Verify the escrow tape is
wound on the drum correctly.
Clear any debris or jammed documents found
interfering with motor operation. Fix tape on drum if
possible.
Escrow module Fatal error continues to be reported for no apparent
faulty reason.
Replace escrow, include fault information with module
being returned for repair.
SDM2 core module Determine that this has been a persistent problem and
faulty rule out root causes above.
Replace the core module, include fault information with
module being returned for repair.

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 NCR SelfServ 88 ATM Service Manual
941

Capture Bin Module

Module M_ Root Cause Corrective Action(s)
State Status
Capture Bin 53 Media blocking Using the indicator LEDs as a guide, inspect the
Jam track sensor or transport for jammed documents.
jammed between Clear media and debris from track. Inspect transport
sensors for any obstacles or damage that could have been the
source of the jam. Clean dust away from track sensors.
Use diagnostic test ‘Sensors’ (looping off) to ensure
good sensor levels.
Misaligned module Inspect interfaces between the core module and the
interfaces CBM. Check for bent or misaligned parts. If necessary
adjust alignment and fix or replace any damaged
parts.
Diverter solenoid Check for media going to wrong bin. Inspect diverter
faulty that failed to direct media to correct bin for debris
preventing proper movement.
see diagnostic test ‘Accept to Escrow and Send to All
Bins’. Clean away any debris found interfering with
diverter operation.
Garage pulley Replace garage pulley 484-0105821. Refer to field
failure bulletin 2425 on OKM for instructions.
CBM module faulty Determine that this has been a persistent problem
and rule out track obstruction or sensor problem.
Replace the CBM, include fault information with
module being returned for repair.
SDM2 core module Determine that this has been a persistent problem
faulty and rule out track obstruction or sensor problem.
Replace the core module, include fault information
with module being returned for repair.
Refer also to Troubleshooting Procedures section.

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Module M_ Root Cause Corrective Action(s)

State Status
Capture Bin 54 Component fault Check secondary status M-Data[2] values to establish
Hardware detected specific fault codes.
Fault or Using reported fault information, return to list of
Chronic possible root causes.
Jam* CBM stacker wheel Inspect for jammed documents or debris preventing
fault stacker wheel motor from turning. Inspect green
thumb wheel for excess play.
For motion faults focus on motor feedback assembly
and harnessing. Use diagnostic test ‘Capture Bin
* see How Integrity Test’.
Chronic Clean away any debris or jammed documents found
Faults are interfering with motor operation.
Reported
CBM Inspect harnessing and connectors associated with
harness/connector CBM.
faulty Repair or replace damaged harness. Re-seat
connectors.
CBM module faulty Fatal error continues to be reported for no apparent
reason.
Replace CBM include fault information with module
being returned for repair.
SDM2 core module Determine that this has been a persistent problem
faulty and rule out track obstruction or sensor problem.
Replace the core module, include fault information
with module being returned for repair.

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 NCR SelfServ 88 ATM Service Manual
943

Module M_ Root Cause Corrective Action(s)

State Status
Capture Bin 34 Storage bin Verify that both the storage bins are latched with
Unavailable removed doors closed.
Storage bin Verify that the storage bin connectors on the bins and
connectors garage are not damaged.
damaged Repair the connector or replace the damaged storage
bin or garage, include fault information with module
being returned for repair.
Storage bin module Fatal error continues to be reported for no apparent
faulty reason.
Replace storage bin module, include fault information
with module being returned for repair.
CBM module faulty Fatal error continues to be reported for no apparent
reason.
Replace CBM, include fault information with module
being returned for repair.
Refer also to Troubleshooting Procedures section.

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How Chronic Jams are Reported

To pro actively highlight recurrent problems and avoid unavailibility of the SDM2, chronic fault
detection has been introduced. A chronic fault is generated by a count of accumulated, unique
customer transactions on the SDM2 which end unsuccessfully. The faults are counted by each individual
module in the SDM2 and do not have to be consecutive: a successful transaction will reduce the error
count by 1 but will not reset it to 0 every time. When the count reaches the threshold (default of 5 but
can be configured to between 1 and 20), a Chronic Jam module state is triggered for that module.

Counts are saved into the individual module's memory so the information persists and can be used at
rework centres.

Chronic Jam module states can't be cleared from Device Status List only - the module interlock must
have been opened, to encourage operators to at least attempt to clear the jam. If the user does open
the interlock and then tries to clear from Device Status List, but the error persists after the self test,
then the module state can not be cleared again in this way until the jam is successfully cleared and
items are successfully run through the device.

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Troubleshooting Procedures
Additional troubleshooting procedures for the following M_status codes:

M_ M_Data Module State Description/Check

Status

19 34 60 REBUNCH_JAM Jam at TS19 between

34 61 rebunch and lower
20 transport Jam at TS20,
failure to eject or
rebuncher not empty
message
22 28 xx DVM_HW_ DVM alignment and
FAULT mounting
34 - CAPTURE BIN Bin not properly racked
UNAVAILABLE in
38 0E xx SDM2_CORE_ MICR idler shafts not
JAM seated correctly
or media stopped at TS
15 (lower transport)
38 or 29 xx, 0E 5E/41 ESCROW_JAM Unable to clear jammed
39 Items from escrow
53 2B A8/A9 FEEDER JAMS Garage guide drive shaft
AT TA24/27 not seated correctly
(GARAGE
GUIDE)
59 05 08/09 OPERATION_ Infeed not mounted
TIMEOUT correctly
68 23 A8 to 23 AB INFEED_HW_ Check position and
FAULT connection of yellow
bridge
69 25 40 to 25 44 FEEDER_HW_ Pressure plate/tiltenator
FAULT home fault/motion
fault/light pinch sensor
fault

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M_ M_Data Module State Description/Check

Status

72 35 C0 REBUNCH_ Rebunch hardware fault,

HW_FAULT no documents in
rebunch
80 19 90 TRANSPORT_ Tiltenator top guide not
GUIDE_OPEN closed properly

Additional troubleshooting procedures for the following general situations:

Lower Transport:

l Core catching on lower transport when lowered, not closing

l Clicking noise near bottom of core

Endorser:

l Poor endorser print - ribbon issues

l Poor endorser print - missing platen spring

Bunch Return:

l Belts not tracking correctly

CBM:

l Jams in retract bin or cheque bin (triple bin garage)

Post-troubleshooting Checks
After completing any troubleshooting procedure, clean the affected area (refer to the Cleaning section)
and run media tests (refer to the Media Test section).

M_Status 20 - Jam at TS19

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Description:
Carefully lift the core. The document will be visible, sticking out of the 6-way diverter.
If the core does not lift easily or it feels as though the document may be damaged by opening the core,
hold the lower transport up by pressing up on tabs E and F while lifting the core - as shown below.

Action:
To remove the jam without damaging the item, hold up tab F while slowly lowering the lower transport.
The item will be wrinkled but should not be torn.

M_Status 20 - Jam at TS20 Failure to Eject or Rebuncher Not Empty

Description:
Check for document - look into the clear plastic surround of the rebuncher from the left-hand side.

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Action:
If the document can not be ejected using SysApp, lift the core and pull down on tab F on the lower guide
of the rebuncher. Then wind the document out by turning green thumb-wheels 3 & 4 counter-
clockwise.

M_Status 22 - DVM Alignment and Mounting

Description:
Check that the wavy plastic fingers on the transport guides on the DVM are meshed with the SDM2
transport in both the deskew and MICR areas.
Check that the DVM drive gear is engaged with the core drive gear by turning the green thumb wheel
number 2 (below DVM): the lower drive rollers should turn.

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Action:
Re-mount the DVM if necessary.
Clean the DVM, MICR and deskew: blow out dust with canned air, clean the rollers with a damp cloth
and clean the idlers by scraping off dirt build-up and wiping with wet wipes.
If parts are damaged, replace as required.

M_Status 34 - Bin Not Properly Racked In

Description:
Check that the stacking bins are properly racked in and latched fully.

Action:
Remove then replace the bin. If insertion is difficult, raise the bottom leading edge while replacing. The
green bin handle should move upwards when the bin is replaced and the red arrow LED should turn off.

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M_Status 38 - MICR Idler Shafts Seated Incorrectly

Description:
Check that the idler shafts in the MICR guide are seated as shown below.

Action:
Reseat the idler shafts if they are loose. Replace the core if parts are damaged. Clean the MICR: blow
out dust with canned air, clean the rollers and belts with a damp cloth and clean the idlers by scraping
off dirt build-up and using wet wipes.

M_Status 38 - Media at TS15 (Lower Transport)

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Description:
Check that all the drives are turning on the lower transport when the green thumb wheel number 5 (on
lower transport) is turned by hand. If it turns freely (i.e. with no resistance) then the drive pin has fallen
out of the end of the stepper motor.

Action:
Find the fallen pin - usually found lying directly beneath the lower transport stepper motor, on top of
the garage. Discard the pin and replace the lower transport.

M_Status 38/39 - Unable to Clear Jammed Items from Escrow

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 NCR SelfServ 88 ATM Service Manual
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Description:
Items jammed in the escrow and unable to be removed manually. Check that all other documents are
removed from the entry to the escrow.

CAUTION
Feed and remove one item at a time from the escrow to prevent jams. The
escrow will eject items as long as the "H" button is depressed. Do not depress
continuously or the media will jam and the escrow tape will be damaged.
Action:
Depress the "H" button until an item is presented out of the escrow exit. Release the button and then
remove the item. Repeat until all of the media has been removed from the escrow.
If required, tap the "H" button momentarily to move media back into the escrow.

M_Status 53 - Garage Transport Guide Shafts Incorrectly Seated

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Description:
Make sure that the drive shaft located in the garage transport guide is correctly seated as shown below:

Action:
If necessary, push the shaft into position under the snap.

M_Status 59 - Infeed not mounted correctly

Description:
Check that the belts on the infeed are turning.
Check that the yellow discs are secured correctly:

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l fully rotated to face directly downward - the black guide post should be at the end of the slot in
the disc.
l captured by the screw
l both sides of the opening are captured by the black plastic curved guide.

Action:
Remount the infeed if the yellow discs are not in correct position.
Replace the infeed if damaged.

CAUTION
Make sure that the harnessing is not trapped or snagged during re-installation of
the infeed. All harnessing should be kept clear of any pinch points and the bridge
fingers.

M_Status 68 - Position and connection of yellow bridge

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955

Description:
Check that the yellow bridge is securely fastened to the tiltenator and is not preventing the infeed from
opening and closing.

Action:
Connect the bridge.
Replace the infeed if damaged.

M_Status 69 - Pressure Plate/Tiltenator Home Fault or Motion or Light

Pinch Sensor Fault

Description:
Check that the tiltenator paddle travels through its full range (push down on the paddle, it should return
to the top position when released).

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956

Look into the tiltenator from under the infeed, check that nothing is binding on the harnessing and that
movement is not obstructed. Make sure the harnessing is attached to the side frame with a cable tie.

Action:
Secure harnessing with cable tie as shown above.

Also check that the yellow discs on the side of the infeed are correctly seated and the yellow bridge
fingers are correctly snapped into place in the tiltenator.

M_Status 72 - Rebunch Hardware Fault, No Document in Rebunch

Description:
Check that all connectors are secured properly on all branches of the harness as well as to the controller
board.

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Action:
If any branches of the harness are disconnected: turn off the power to the SDM2 then secure all
connections on the harness and ensure the harness is secured to the controller boards then turn power
back on.

M_Status 80 - Tiltenator Not Closed Properly

Description:
Lift the tiltenator latch (J) and fully open the guide. The red latch light should be on. Close the guide and
check that the latching mechanism engages in both latch points shown below. The red latch light should
go out. If the top guide is not latched at both locations, the tiltenator will continue to report latch open
and the unit will report a hardware fault.

Action:
Push down on either the middle of the guide or on both sides of the middle to ensure that both latch
arms engage properly.

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Lower Transport

Core catching on lower transport when lowered, not closing

Description:
Core does not close properly: catching on lower transport. Check that the document flap (located on the
right-hand end of the lower transport) is snapped into place and is not loose between the transport and
the escrow.

Action:
Fix document flap if loose but undamaged:
Remove the core and then remove the lower transport from the core. Snap the flap back into position
on the Lower Transport. Ensure the flap springs upward after installation.

If flap or transport is damaged, replace Lower Transport.

After fixing, clean the lower transport: blow out dust, clean the rollers, clean the idlers by scraping off
dirt build-up and using wet wipes.

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Clicking noise near bottom of core

Description:
Check to see if all the snap arms on the lower transport harness routing channel are snapped into place
as shown below.

Action:
If any snaps arms are not in place, snap them back by folding over the harness channel. To ensure they
snap correctly, it may be necessary to fold the arm at a point further away from the hinge point toward
the outward end of the arm before final snapping in place.

Endorser

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Poor Endorser Print - Ribbon Issues

Description:
Check that the ribbon is installed correctly under the print head. Raise the core and press the green tab
(see below) to remove the ribbon cassette, inspect the ribbon for any visible wear or damage.
Visually check if the ink on the ribbon has been used up.
Check the winding mechanism is working by rotating the capstan in the direction of the arrow (see
below).

Be CAREFUL during removal and installation of the ribbon that it does not get caught on any other
components.

Action:
If the ribbon has a faded band from wear or it is damaged, replace with a new ribbon. Before
installation of new ribbon, clean under the endorser head with a thin brush. During installation, of the
new ribbon, be careful that the ribbon does not get caught on the thin metal shield.

Poor Endorser Print - Missing Platen Spring

Description:
Raise the core to gain access to the platen, located under the endorser. The platen will still have some
resistance. Close the core. Use a pair of pliers to push down on the highlighted shaft below while
running a test check through the SDM2. Check the quality of the print.

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Action:
If the print quality has improved, it is likely that the spring is not present, so the lower transport must be
replaced.
If the print quality is still poor, replace the lower transport.

Bunch Return

Belts not tracking correctly

Description:
Check that the belts in the bunch return are in the correct location. Sometimes the belts can be pulled
out of position by removing a bunch of items through the bunch return.

Action:
Re-position the belts as shown above.

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 NCR SelfServ 88 ATM Service Manual
962

CBM

Description:
Poor feeding and jams at the retract bin or cheque bin in the triple bin CBM.
Check by hand that the drive roller is fully engaging the stepper motor: manually rotate the white roller
counter-clockwise for 2 or 3 full rotations. You shouldn't be able to feel gears skipping.
If the snap feature which holds the drive roller in place is broken then the drive roller will not engage
the motor and failures will occur.

Action:
Push the drive roller into the snap feature - there should be an audible click. Rotate the white roller
counter-clockwise for at least 2 or 3 full rotations. You shouldn't be able to feel gears skipping.
If the snap is broken, replace the CBM.

Media Tests
Run the following tests after any troubleshooting procedures to confirm proper functioning of the
SDM2. Investigate any jams that occur closely and try to determine a root cause.

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Media successfully run to cash bin, check bin, reject bin 1, reject bin 2
1. In SysApp, go into Device Diagnostics
2. Select ‘USB Scalable Deposit Module 2’ from the module list
3. Select option 3: Accept to Escrow and Send to All Bins
4. Insert at least 5 test documents
5. If this is successful, retrieve the test documents

Bunch of at least 30 items inserted and returned to user

(Refer to Service Bulletin 2011-0032)

1. Select option 2: Accept to Rebunch and Return

2. Insert at least 30 test documents of several different sizes all mixed within the stack
3. As the module executes this command, no documents should be returned when it is trying to
clear the infeed, feeder, or transport. Once all documents are accepted, they will all travel from
the ESCROW to the REBUNCH. The documents will then be ejected as a bunch out the front of
the infeed
4. Retrieve the documents
5. Repeat this test 2 more times

Camera images verified clean front and back

1. Select Enable
2. Insert one test document with something printed on both front and back
3. Select Display Front Image
4. Verify there are no streaks that are not on the physical document and that the image looks
acceptable
5. Select Display Rear Image
6. Verify there are no streaks that are not on the physical document and that the image looks
acceptable
7. Select Clear to User

MICR read successfully

(Refer to Service Bulletin 2011-0032)

1. Select Enable
2. Insert a test check with the MICR line facing up and on the baseplate side
3. Once the test check is in the ESCROW, check the readout of the MICR line on the screen. It
should contain no “!” characters.
4. Compare the code-line on the screen to the code-line on the test check and ensure they are
identical. If they aren’t the transport must be replaced.
5. Select Clear to User

Clear Print from the Endorser Ribbon

1. Select option 4: Accept to Escrow, Endorse and Return
2. Insert test checks without endorsements
3. Retrieve the documents
4. Verify the quality and clarity of the print

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 NCR SelfServ 88 ATM Service Manual
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JAM CLEARANCE
Jams in the SDM2 are indicated by the red indicator flashing on the status indicator panel and individual
area indicator(s) flashing on the module. Also by the error messages:

Infeed Jam

Feeder Jam

DVM Jam

Core/Lower Transport Jam

Rebuncher Jam

Escrow Jam

Capture Bins Jam

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Infeed Jam
View a video of this action here.at https://ncr.mc.kontiki.com/global2/content?moid=8263ca4c-0bb3-
4acf-941a-66ba4546c0b1.

1. Open latch A. Carefully remove any jammed items from the transport.

2. Close the latch, making sure it clicks firmly into place and the red indicator light is off.

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
966

Feeder Jam
View a video of this action here.at https://ncr.mc.kontiki.com/global2/content?moid=f0652519-0920-
4774-9dda-ada95035b473.

1. Open latches B and J. Carefully remove any jammed items from the transport. If necessary, turn
wheel 1 to move the jam backwards or forwards to make it easier to remove.

1 J
B

2. Close the latches, making sure they click firmly into place and the red indicator lights are off.

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
967

DVM Jam
1. Open latch C. Carefully remove any jammed items, trying not to touch the glass-covered camera
lenses as this can leave finger prints and reduce the performance of the camera. If necessary,
turn wheel 2 to move the jam backwards or forwards to make it easier to remove.

2. Close the lid and lock it with the latch.

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
968

Core/Lower Transport Jam

View a video of this action hereat https://ncr.mc.kontiki.com/global2/content?moid=9cb0aa19-1d5e-
4a87-a4ca-f271a2b2c5ed.

1. Open latch D. Carefully remove any jammed items. If necessary, turn wheel 2 to move the jam
backwards or forwards to make it easier to remove.

D 2

2. Close the latch, making sure it clicks firmly into place. Make sure the red indicator light is off.
3. Use the green handle to lift the upper module until it is supported by the gas strut and the lower
transport is released.

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
969

4. Lift latches E and G. Carefully remove any jammed items from underneath the clear plastic cover
and from between the white rollers.
If necessary, turn wheel 5 to move the jam backwards or forwards to make it easier to remove.

View a video of this action hereat https://ncr.mc.kontiki.com/global2/content?moid=8f4da1cc-

9619-4d4b-916d-7313contentdef2bdc1.

5
E

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
970

Rebuncher Jam
1. Use the green handle to lift the upper module until it is supported by the gas strut and the lower
transport is released.

2. If the lower transport doesn’t drop down, hold the rebuncher closed by pushing up on tab F and
gently lower the transport to minimise the damage to the jammed items.

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
971

3. Press tab F. Carefully remove any jammed items from the rebuncher. If necessary, turn wheels 3
and 4 counter-clockwise to move the jam to make it easier to remove.
View a video of this action hereat https://ncr.mc.kontiki.com/global2/content?moid=d7768238-
9a5a-475e-8fa8-71f2b1b63b1f.

4
3 F

4. Open latch I and carefully remove any jammed items from the bunch return transport.
View a video of this action here.at https://ncr.mc.kontiki.com/global2/content?moid=6561c317-
9fd0-45a0-ad85-df9266019d5e.

5. Close the latch, making sure it clicks firmly into place. Make sure the red indicator light is off.
6. Lower the SDM2 back into place, using the handle. The red indicator light will now be off if the
upper module is latched back in place.

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
972

Escrow Jam
1. Use the green handle to lift the upper module until it is supported by the gas strut and the lower
transport is released.

2. Lift tab G. Carefully remove any jammed items from underneath the clear plastic cover.
View a video of this action hereat https://ncr.mc.kontiki.com/global2/content?moid=77578b54-
113d-4709-8941-1d28cf49da79.

CAUTION
Feed and remove one item at a time from the escrow to prevent
jams. The escrow will eject items as long as the "H" button is
pressed. Do not depress continuously or the media will jam and
the escrow tape will be damaged.

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
973

3. Press the "H" button until an item is presented out of the escrow exit. Release the button and
then remove the item. Repeat until all of the media has been removed from the escrow. If
required, tap the "H" button momentarily to move media back into the escrow. View at video of
this action hereat https://ncr.mc.kontiki.com/global2/content?moid=3f0ca711-ffa3-4999-91ad-
975d9a845e87.

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
974

4. If the green button is not working due to a large number of items stuck in the esrow, on a
removable escrow only (part number 445-0784392) it is possible to turn the escrow drum
mechanically using a 5mm hex socket drive on the drum's extended shaft. Turn it with the
escrow in place to remove a small amount of media from the escrow or to tighten the tape. For
a large number of items, remove the escrow and use a 5mm hex socket attached to a power
tool.

5. Lower the SDM2 back into place and make sure that all the red indicator lights are off.

Jam inside Escrow (Access Window)

1. Remove and retain the torx screw securing the clear access window to the escrow. Remove the
window to access the jammed media.

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
975

2. Clear the jammed media. If required, use a 5mm hex socket drive to turn the escrow drum to
loosen the jammed media.

3. Remove any slack in the escrow tape by turning the drum counter-clockwise.
4. Refit the access window and secure.

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
976

Capture Bin Jam

CBM transport guide 1 CBM transport guide2

K N
M P

L O

Storage bin 2
Storage bin 1

Retract bin 1

Retract bin 2

1. Remove a bin and open it. Lower the media plate then look for items jammed at the top of the
bin. If necessary, turn the green wheel in the bin (6 or 8) clockwise to move the jam backwards
or forwards to make it easier to remove.
View a video of this actionhereat https://ncr.mc.kontiki.com/global2/content?moid=29020575-
afcd-4d22-bae2-02e3fb801f98.
2. Open the retract bins and look for any items jammed at the top of the retract bins. If necessary,
turn wheel 7 and remove the jammed items from the retract bin.
View a video of this action hereat https://ncr.mc.kontiki.com/global2/content?moid=117c982e-
6ed0-48f5-9f08-dea624e80bd1.
3. Look for any cheques or cash jammed in the CBM (garage) transport guide. If necessary, turn
wheel 7 to move the jam backwards or forwards to make it easier to remove.
View a video of this action hereat https://ncr.mc.kontiki.com/global2/content?moid=4dfa768d-
9e16-47eb-90a8-a8da01d88b59.
4. Close all latches, replace the bins and make sure that all the red indicator lights are off.

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
977

CLEANING
The appropriate area(s) of the SDM2 should be routinely cleaned when confirming operation after a
service task. If more targeted cleaning is required, use the SDM Critical Cleaning kit (part number 603-
9015535). Refer to the instructions in this manual and in the kit, and also to the video at:
https://ncr.mc.kontiki.com/global/content?moid=a2b47976-62ef-4b56-8bb4-3954b815a0f9&chapter=1

Summary of cleaning tasks

l Infeed
l Clear debris

l Clean sensors

l Tiltenator
l Pressure plate

l Clear debris

l Vacuum sensors

l Separator
l Clean exit and advanced rollers (exercise feeder to clean rollers)

l Deskew
l Clean Santoprene rollers

l Clean track sensors

l Clean mouse sensor

l DVM
l Clean rollers

l Clean scanning surfaces

l Blow out debris

l MICR Guide / Corner Drive

l Clean rollers/belts and backup idler bearings

l Clear debris in MICR head, corner drive

l Rebunch
l Clear debris (open lower guide)

l Lower Transport
l Clean Santoprene rollers and backup bearings

l Clean sensors

l Clean platen

l Garage / Bins
l Clear debris on top of bins and in the garage

l Clean Santoprene rollers in garage guides

Recommended Tools for Cleaning

l Lint-free, cotton cloths (painters rags or other cotton rags)
l Tech Wipes (484-0051501)*
l Cleaning swab (484-0051295)
l Electric brush or duster.

Note: When cleaning with tech wipe, after cleaning use dry cloth to wipe down excess
solvent or film.

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
978

Only use these approved cleaning methods as use of other cleaners could damage the module. Cleaners
containing alcohol or other solvents and de-greaser (such as Fedron) can damage the plastics used in
the sensor lenses and in the belts. This results in clouding of the sensor covers and prisms, and also
degrades the belts causing them to become sticky.

If more targeted cleaning is required, use the SDM Critical Cleaning kit (part number 603-9015535).
Refer to the instructions in this manual and in the kit, and also to the video at:
https://ncr.mc.kontiki.com/global/content?moid=a2b47976-62ef-4b56-8bb4-3954b815a0f9&chapter=1

Routine Cleaning Instructions

Infeed
1. Look for debris in pathway and remove with electric duster.
2. Clean sensors using electric duster.

Tiltenator
1. Look for debris in pathway and remove with electric duster.
2. Clean sensors using electric duster.

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
979

Separator
1. Clean the exit and advanced Santoprene rollers with a damp, clean cloth. Dry before returning
to service.

2. Run ‘Feeder Cycle Test’ from SysApp to help clean the rollers.

Deskew
1. Clean the rollers to avoid problems with lift off and lower transport jams:
a. White Santoprene rollers in the base: clean using a damp, clean cloth. Dry before returning
to service.
b. Black hardened plastic rollers in the top: clean using the edge of the #2 flat head
screwdriver.

2. Run ‘Feeder Cycle Test’ from SysApp to help clean the rollers.

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
980

3. Blow any dust or debris from all sensor locations, including the Deskew sensors closest to the
track base and UDFD/TS06 Board using canned air.

CAUTION: do not scratch the mouse sensor.

4. Clean mouse sensor carefully and thoroughly with electric duster (mouse sensor indicated in
image). Ensure that it is the last component on the deskew to be cleaned, as it is important that
the sensor be clear of all dust and debris.

DVM
1. Clean the rollers as follows:
a. Yellow DVM rollers: clean using a damp, clean cloth. Dry before returning to service.
b. Metal bearings: clean using the edge of the #2 flat head screwdriver.

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
981

c. The foam backup roller does not require cleaning.

a
b b

a
b a

2. Clean the magnetic head & the camera surfaces (top and bottom) with a clean, damp cloth to
carefully remove any stains or smears. Ensure all surfaces are dry before returning to service.

3. Blow out any debris in the corner DVM transport with electric duster.

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
982

MICR Guide / Corner Drive

1. Clean rollers/belts with a damp, clean cloth. Dry the rollers before returning to service.

2. Clean the backup idler bearing with the edge of the #2 flat head screwdriver to remove dirt build
up.

3. Use Cleaning Swab 484-0051295 to clean between the MICR read head and platen.

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
983

4. Inspect the corner drive for debris and remove by blowing out with electric duster. Use thumb
wheel #2 to advance the drive. The diverter can be toggled by hand.

5. Push on the bin diverter near the MICR guide area to make sure this moves correctly and springs
back to correct position.

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
984

Rebunch
1. Lift the core and lower the rebunch access.
2. Using electric duster to clean out all debris from the rebuncher drum.

Lower Transport / Endorser

1. Lift the core and lower the lower transport, then clean the transport as follows:

a. Clean the white Santoprene rollers using a damp, clean cloth. Dry before
returning to service.
b. Clean the metal backup idler bearings with the edge of the #2 flat head
screwdriver to remove dirt build up.

b
b a

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
985

2. Blow out any dust or debris from all sensor locations with electric duster.

3. Carefully clear out any debris from the entrance to the escrow with electric duster and clean the
platen with a damp, clean cloth. Dry the platen before returning to service.

Garage and Bins (CBM)

1. Clean the white Santoprene Rollers in the CBM transport guides (garage) using a damp, clean
cloth. Dry before returning to service.

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
986

2. Remove the bins from the CBM. Clean any debris from the top of the bin and in the garage with
electric duster.

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
987

Critical Cleaning Kit

The kit is designed to be used for targeted cleaning to address known performance issues. It contains 20
packs of the following items:

l Infeed cleaning pad

l Pre-clean card (for upper pathway)
TM
l Upper pathway AutoClean card
TM
l KICPad for build-up of dirt on rollers, belts and lenses
l Dry deposit cleaning card to remove dirt from the pathway through to ERBM
l Dry wipe - to remove residual moisture.

Also refer to video of the cleaning kit in use:

https://ncr.mc.kontiki.com/global/content?moid=a2b47976-62ef-4b56-8bb4-3954b815a0f9&chapter=1

Step 1: Infeed Cleaning Pad

1. Select 'Device Integrity Test' in Sys App to position the separator (section J) in the up position.
2. Open the infeed (latch A).
3. Lift up the tab on the Infeed Cleaning Pad from the Cleaning kit and place the pad on the
pathway.
4. Slide the pad into the separator until the tab is secured between the belts.

5. Close the infeed.

6. In Sys App select Device Diagnostics > SDM2 > Transport Cleaning Assistant, with looping on.
7. Run the test for 3 cycles.
8. Remove the cleaning pad and dispose of it.

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
988

Step 2: Pre-clean Card

1. Open the feeder (latch B) and the DVM/IBVM (latch C).
2. Place the pre-clean card in the pathway then slide it forwards until it enters the infeed (section
A) and the cut-out slot on the leading edge of the card is accessible from beneath latch A.

3. Make sure that the card is completely flat and pulled clear of the bill validator (section C).
4. Close latches B and C.
5. Wait 15 seconds to allow the cleaning solution to work.
6. Open the infeed (latch A) and using the cut-out slot, pull the card out through the pathway.

7. Dispose of the used cleaning card.

Step 3: Upper Pathway AutoClean Card

1. Open the feeder (latch B) and the DVM/IBVM (latch C).
2. Place the auto-clean card in the pathway, with the soft side facing up.

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
989

3. Position the fingers on the leading edge of the card under and between the white separator
rollers.

4. Secure the card in place by pressing the tab over the black post at the front of the bill validator.
(The circular cut-out in the tab fits the post on the DVM, the rectangular one fits on the IBVM).

5. Close latches B and C.

6. In Sys App select Device Diagnostics > SDM2 > Transport Cleaning Assistant, with looping on.
7. Run the test for 9 cycles.
8. Remove the cleaning card and dispose of it.

Step 4: KICPad for Separator Rollers

The pad is double-sided: there is a soft side for pre-treating target areas and a textured sided for
removing dirt build-up.

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
990

1. In Sys App select Device Diagnostics > SDM2 > Transport Cleaning Assistant, with looping on.
2. With the test running, hold the soft side of the pad against the black and white advance rollers
at the front of the separator (section B). Apply gentle pressure and allow the test to run until the
rollers are clean.

3. After cleaning, and with the test still running, dry the rollers using the dry wipe from pack 5 of
the cleaning kit.
4. Open latches A, B and C to inspect the infeed, feeder and bill validator for dirt build-up on belts,
roller and lenses. Remove it using the pad then use the dry wipe to dry any cleaned areas. Make
sure that the lenses in the bill validator are wiped in one direction only.

Step 5: Dry Deposit Cleaning Card

1. In Sys App select Device Diagnostics > SDM2 > Accept to Escrow Return From Rebunch.
2. Insert the deposit cleaning card.
3. Allow the card to cycle through the transport 3 times.
4. Remove the card and dispose of it.

Final Step: Dry wipe

1. Use the dry wipe, found in the step 5 pack along with the deposit card, to remove any residual
moisture from all the sections which have been cleaned. Make sure that the lenses in the bill

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
991

validator are wiped in one direction only.

2. Make a final inspection and perform a test deposit.

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
992

DIAGNOSTICS
Level 0 Diagnostics
Controller Board LEDs
There are four green status LEDs (D7 to D10) mounted on the main controller board which indicate the
success or failure of the SDM2 start-up tests.

J5
D7
J4 D8
D9
D10
J1

J3

l = LED lit
¡ = LED not lit
LED Pattern
4 3 2 1

¡ ¡ ¡ ¡ Successful start-up

¡ ¡ l ¡ CPU internal XDATA RAM test

¡ ¡ l l CPU external XDATA RAM test

¡ l ¡ l Loading the control application firmware and performing checksum

test
Checksum test passed and moved to the Reset vector address of
¡ l ¡ l
control application firmware.
Watchdog disabled, USB disconnected, initialise FX2 hardware drivers,
¡ l l ¡ IMG FPGA FPGA bit-stream configure & checksum validation, and
watchdog enabled.

¡ l l l Un-reset all the module comms and kick start all the OS tasks

l ¡ ¡ ¡ Send default module_comm operational parameters, Relinquish control

for all status led indicators and check interlock connected to Enable
RON circuit.

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
993

USB and Processor Heartbeat LEDs

There are two red LEDs on the controller board which flash to indicate USB enumeration, and a green
heartbeat LED for each of the three slave processors which flash to indicate that the processor is out of
reset and is active.

l LEDs D1 and D2: USB enumeration

l LED D19: Feeder processor
l LED D27: Transport processor
l LED D18: Endorser processor.

UDFD Transmit LEDs

There are two LEDs on the UDFD transmit board in the feeder, visible from the top of the SDM2.

LED 1
l On - when the SDM2 is running.
l Off - SDM2 not running.

LED 2
l Off - SDM2 not running
l Slow flash - nothing in the transport
l Quick flash - single item in the transport
l On - multiple items in the transport; i.e. a bunch.

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
994

Level 1 Diagnostics
The following diagnostic tests are available:

Device Self Test 15 Shutter Test

1 Deposit Bunch 16 Feeder Cycle Test
2 Accept to Escrow and Return from 17 Endorser Cycle Test
Rebunch
3 Accept to Escrow and Send to All 18 Solenoid Test
Bins
4 Accept to Escrow, Endorse and 19 Transport Motor Test
Return
5 Clear to User 20- Enable
23 (E13B/CMC7/OCRA/OCRB)
6 Clear to Bin 24 Enable using DVM Test
Template
7 Sensors States 25 Rebunch All
8 Sensor Thresholds 26 Eject
9 Display Front Image 27 Capture to Cheque Bin
10 Display Back Image 28 Capture to Cash Bin
11 Device Integrity Test 29 Capture to Retract Bin 1
12 Infeed Integrity Test 30 Capture to Retract Bin 2
13 DVM Integrity Test 31 Capture to Retract Bin 3
14 Capture Bin Integrity Test

Device Self Test

The SDM2 device self test can be accessed via Device Self Tests on the System Application Main Menu.

This test will return all items and will not capture to a bin. An eject (creep mode) command is used to
present media so that if it is not taken by the user it will be expelled before closing the shutter.

1. Clears the device and performs an integrity check. If this is unsuccessful, returns status of ‘Fail’.
2. Prompts the user to insert at least two items - 1 note and 1 cheque. If no media is detected
within 15 seconds the device is disabled and the test is terminated with a 'Incomplete' status
3. Scans the two media items and moves them into the escrow.

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
995

4. If more than two items were inserted the excess is presented back to the user with a prompt
indicating the media is to be taken. If the media is not taken immediately, the eject operation
will continue to creep it out until it falls to the ground.
5. For each cheque the front image and MICR codeline of each item scanned for 1 second.
6. For each note, the denomination information will be displayed.
7. A cheque will be moved into re-bunch after applying the endorsement string:
ABCDEFGHIJKLMNOPQRSTUVWXYZ
8. All other media in escrow will be moved directly into re-bunch. The media is then presented as a
bunch back to the user.
9. If the media is not taken immediately, the eject operation will continue to creep it out until it
falls to the ground

Device Diagnostic Tests

The following diagnostics tests for the SDM2 can be accessed via Device Diagnostics on the System
Application Main Menu.

Note: Tests that can be looped are indicated by ‘(looping)’ in the heading.

Deposit Bunch
Accepts a bunch of media then processes each item and sends them to the escrow. When all items have
been processed, the front and rear image of the last cheque processed are displayed for 5 seconds each.
All notes are then captured to the cash bin and all cheques are captured to the cheque bin. Any other
items are returned.

The following commands are performed:

l Enable: a bunch of up to 100 items can be entered, all media is moved to the escrow, note
denomination information and cheque MICR line information is displayed.
l Display Front Image: most recent front cheque image is displayed.
l Display Back Image: most recent rear cheque image is displayed.
l Capture to Cheque Bin: valid cheque items are captured to the cheque bin for non-BSA.
l Capture to Cash Bin: valid cash items are captured to cash bin for non-BSA.
l Eject: items are returned from rebunch.

Accept to Escrow and Return from Rebunch (looping)

Tests the main path of the device from infeed to transport to rebunch and back to infeed.

The following commands are performed:

l Enable: a bunch of up to 100 items can be entered, all media is moved to the escrow, note
denomination information and cheque MICR line information is displayed.
l Capture: all media is moved from the escrow to the rebunch.
l Eject: items are returned from the rebunch.

Accept to Escrow and Send to All Bins (looping)

Captures items to each bin to find out whether they are functional or not.

The following commands are performed:

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Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
996

l Enable: prompted for at least enough media to capture one item to each bin, all media is moved
to the escrow.
l Capture: items are captured in cascading manner to storage bin 1, storage bin 2, retract bin 1,
retract bin 2.

Accept to Escrow, Endorse and Return (looping)

Provides a full function test without capturing any media to a bin. Items are processed, last cheque is
displayed, cheques are endorsed and all items are returned.

The following commands are performed:

l Enable: a single item can be entered, media is moved to the escrow, cheque MICR line is
displayed.
l Display Front Image: most recent front cheque image is displayed.
l Display Back Image: most recent rear cheque image is displayed.

Endorse and Eject: the non-cash item is moved from escrow and a test string is printed:
ABCDEFGHIJKLMNOPQRSTUVWXYZ. Cash items are not endorsed.
The item is then moved to re-bunch and is ejected back to the user. A prompt is displayed to remove it.
If the items are not taken immediately the eject operation will continue to creep it out until it falls to
the ground.

Clear to User
Ejects any items in the infeed and feeder areas and prompts the user to take the media. If not taken
immediately the eject operation will continue to creep it out until it falls to the ground. Once the media
is taken or expelled, the shutter is closed. If the media was presented from the infeed/feeder area and
there are more items in the device, the message ‘More items’ is displayed.

Runs the transport to make sure it is clear of items. Items found in the transport or escrow are moved to
re-bunch and presented as a bunch to the user. If not taken immediately the eject operation will
continue to creep it out until it falls to the ground.

Once all media present is taken a 'Media Taken' message is displayed and a Complete status is returned.
If unable to present all media, a ‘Device Jammed’ message is displayed and a Not Complete status is
returned.

Clear to Bin
Runs the transport to make sure it is clear of items. Items found in the transport or ERBM are moved to
Retract Bin 1.

Once all items are moved to the bin, if all sensors are clear a 'Device Clear' message is displayed and a
Complete status is returned. Otherwise a 'Device Jammed' message is displayed and a Not Complete
status is returned.

Sensors States (looping)

Displays the SENSOR command result followed by an interpretation of the M-Data. Starts with
the current state of the shutter, interlock, non-track sensors and all track sensors in the SDM2.
The shutter states are ‘Fully Closed’, ‘Fully Open’, 'Partially Open’ and ‘Comm Fault’.

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 NCR SelfServ 88 ATM Service Manual
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The Metal Detect state shows an analogue representation of the magnitude of metal being detected in
the infeed.
The Tiltenator field will show ‘--H’ at home position, ‘-P-’ plate down and ‘C--’pressure spring
compressed.
The Escrow and Rebunch fields show ‘-E’ empty and ‘F-’ full. Escrow also shows ‘-U--’ and ‘L---’ for upper
and lower tape sensor respectively.

The display format will be similar to the following example:

M-Status: 0 (Operation Successful)

M-Data (Hex):
17 00 00 00 00 00 32 83 00 80 00 00 00 00 00 a5 99 00 00
Shutter: Fully Closed Metal Detect: 0
Tiltenator: -PH Interlock 24v: Closed
Ribbon: Not Present 6-Way Divert: Not Home
Escrow: ---E (Empty) Rebunch –E (Empty)
DS3-DS1: ---
TS28-TS1: -*- --- ---- --- ---- -- ---- -----
Bin Door & Guide Latches: ----- -- ---------

CBM Bin Sensor States:

Retract Bin1: Empty Retract Bin2: Empty
Storage Bin1 (Cheque): Empty Stacker Wheel Home
Storage Bin2 (Cash): Nearly Full Stacker Wheel Home

Sensor Thresholds
Displays the current state of the deskew and track sensors in the SDM2, followed by a list of all track
sensor voltage A/D readings, LED current DAC settings and the maximum allowable LED current setting
based on factory testing in an ATM. Any sensors that have eroded more than 50% of the margin
available when new are flagged with the instruction ‘**CLEAN’. Any sensors which are unable to meet
the target sensor voltage output (≥ 200) at the maximum LED current setting (255) are flagged as
**FAILED.

In both the summary of all track sensors TS28 to TS1 and the list of settings, ‘-’ indicates the sensor is
not blocked, ‘*’ indicates the sensor is blocked. The information flow will stop when all lines have been
displayed, scroll keys allow the user to move through the list. When looping is on, only the first two lines
are displayed.

The display format will be similar to the following example:

Shutter: *- Fully Closed DS3-DS1: ---

TS28-TS1: -*- --- ---- --- ---- -- ---- -----

- DS1 Prism Sen: 255 LED: 65 New LED Max: 111

- DS2 Prism Sen: 255 LED: 55 New LED Max: 111
- DS3 Prism Sen: 255 LED: 40 New LED Max: 111
- TS1 Direct Sen: 255 LED: 64 New LED Max: 125
- TS2 Direct Sen: 255 LED: 45 New LED Max: 1
- TS3 Direct Sen: 255 LED: 55 New LED Max: 125
- TS4 Direct Sen: 255 LED: 63 New LED Max: 118
- TS5 Direct Sen: 254 LED: 46 New LED Max: 125
- TS6A Direct Sen: 255 LED: 7 New LED Max: 68
- TS6B Direct Sen: 255 LED: 146 New LED Max: 68 **CLEAN

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- TS8 Prism Sen: 254 LED: 39 New LED Max: 123

- TS9 Direct Sen: 255 LED: 34 New LED Max: 123
- TS10A Direct Sen: 254 LED: 12 New LED Max: 51
- TS10B Direct Sen: 255 LED: 11 New LED Max: 51
- TS11 Prism Sen: 255 LED: 78 New LED Max: 102
- TS12 Arrow Sen: 255 LED: 63 New LED Max: 125
- TS13 Prism Sen: 254 LED: 38 New LED Max: 98
- TS14 Prism Sen: 255 LED: 41 New LED Max: 98
- TS15 Prism Sen: 255 LED: 53 New LED Max: 98
- TS16 Prism Sen: 255 LED: 72 New LED Max: 98
- TS17 Prism Sen: 255 LED: 67 New LED Max: 126
- TS18 Prism Sen: 255 LED: 67 New LED Max: 98
- TS19 Prism Sen: 254 LED: 122 New LED Max: 98
- TS20 Direct Sen: 255 LED: 40 New LED Max: 101
- TS21 Direct Sen: 254 LED: 42 New LED Max: 102
- TS22 Direct Sen: 255 LED: 41 New LED Max: 123
- TS23 Direct Sen: 255 LED: 39 New LED Max: 110
- TS24 Prism Sen: 255 LED: 84 New LED Max: 110
- TS25 Prism Sen: 254 LED: 66 New LED Max: 123
- TS26 Direct Sen: 255 LED: 25 New LED Max: 56
* TS27 Prism Sen: 38 LED: 255 New LED Max: 110**FAILED
- TS28 Prism Sen: 254 LED: 122 New LED Max: 123

Display Front Image

Opens a window displaying the most recent set of front images lifted. Each image type (red, green, blue,
IR and colour) is displayed for 5 seconds or until a key is pressed. If no front image has been lifted a "No
Image To Display" message is displayed.

Display Back Image

Opens a window displaying the most recent set of back images lifted. Each image type (red, green, blue,
IR and colour) is displayed for 5 seconds or until a key is pressed. If no back image has been lifted a "No
Image To Display" message is displayed

Device Integrity Test (looping)

Performs a full integrity diagnostic of all modules including Infeed, DVM, Core transport and bin module.
If no cheques are detected in the transport, sensors are calibrated. Any errors detected during this test
will be reported.

Note: This test does not perform a test transaction and no cheque will be entered.

Infeed Integrity Test (looping)

If no cheques are detected in the transport, sensors are calibrate and all motors are exercised. Any
errors detected during the test will be reported.

DVM Integrity Test (looping)

Sensors are calibrated and cameras are checked to make sure all available illumination sources are
working. Any errors detected during this test will be reported.

Capture Bin Integrity Test (looping)

If no cheques are detected in the transport, sensors are calibrated and all motors are exercised. Any
errors detected during this test will be reported.

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Shutter Test (looping)

Causes the shutter to open and close.

Feeder Cycle Test (looping)

If a Feeder module is not present, then this test will not be displayed.

If no cheques are detected in the transport, sensors are calibrated and all motors are exercised. The test
exercises the module but does not diagnose problems or report errors.

Endorser Cycle Test (looping)

The endorser ribbon motor will be run continuously during a 3 second test cycle.

This test exercises the endorser motors to allow observation of the mechanism cycling. It does not
diagnose problems or report errors.

Solenoid Test (looping)

This test will sequentially activate and deactivate any solenoids within the SDM2 device to provide a
visual aid only. It does not diagnose problems or report errors.

Transport Motor Test (looping)

Causes the all motors associated with the infeed, feeder and core transport to cycle on and off in
alternating directions. The motors will run in one direction for 2 seconds, stop for 1 second, and then
run in the opposite direction for 2 seconds. When the cycle is completed all motors and solenoids are
powered off.

This test exercises the transport to provide a visual aid only. It does not diagnose problems or report
errors.

Enable (E13B/CMC7/OCRA/OCRB)
One of four options will be displayed in the Diagnostics menu depending on the currently selected MICR
font which has been set by the customer application, or over-riddenin the SysApp Configuration Menu
‘Set Codeline Format for SysApp ENABLE’.

The user is prompted to insert a bunch of up to 100 items. If there is no media entered within 15
seconds the device is disabled, a message saying ‘No media entered’ is displayed and a Not Complete
status is returned.

If any notes are detected the denomination and count information is displayed for 5 seconds or until a
key is pressed. For each non-cash item, the front and back red, green, blue, IR and colour images saved
in ‘bmp’ format. The code line on any inserted cheques will be read using the currently active MICR font
and reported.

If an item jams, a message is displayed indicating ‘Unable To Enable’ and a Not Complete status is
returned. Once all media is successfully placed in escrow a Complete status is returned.

Enable Using DVM Test Template

Same as the Enable test except that the bill validation will be performed using an embedded test
template which recognizes US $1, NCR Dummy 10 note and a special sensor test note.

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Rebunch All
This test requires at least one item in escrow, if there is none a ‘No Document Present’ message
is displayed and a Not Complete status is returned. All items are transported from the escrow to
the rebunch mechanism. If the items are successfully placed into the rebuncher, a Complete
status is returned. If an item jams, an ‘Unable To Rebunch’ message is displayed and a Not
Complete status is returned.

Eject
If there is no document present in the transport a ‘No document present’ message is displayed
and a Not Complete status is returned.

Otherwise, any items in the infeed/feeder, SDM2 Core or rebunch mechanism are returned to the user
in that order As each item or bunch reaches the shutter opening a prompt is displayed indicating where
the media came from and asking the user to remove it. If the media is not taken immediately, the eject
operation will continue to creep it out until it falls to the ground.. Once the media is taken or expelled,
the prompt is removed and a ‘Media Taken’ message is displayed. This present and taken cycle
continues until all media has been returned to the user. Once all media is ejected and removed a
Complete status is returned.

Capture to Cheque Bin

This test requires at least one item in escrow. If there is no item available a ‘No Document Present'
message is displayed and a Not Complete status is returned. All items in the escrow are moved into
storage bin 1.

If the item jams during the capture, an 'Unable To Capture' message is displayed and a Not Complete
status is returned. If the items are successfully placed into the bin then a Complete status is returned.

Capture to Cash Bin

This test requires at least one item in escrow. If there is no item available a 'No Document Present'
message is displayed and a Not Complete status is returned.

All items in the escrow are moved into storage bin 2. If the item jams during the capture, an 'Unable To
Capture' message is displayed and a Not Complete status is returned. If the items are successfully
placed into the bin then a Complete status is returned.

Capture to Retract Bin1

This test requires at least one item in escrow. If there is no item available a 'No Document Present'
message is displayed and a Not Complete status is returned.

All items in the escrow are moved into retract bin 1. If an item jams during the capture, an 'Unable To
Capture' message is displayed and a Not Complete status is returned. If the items are successfully
placed into the bin then a Complete status is returned.

Capture to Retract Bin2

This test requires at least one item in escrow. If there is no item available a 'No Document Present'
message is displayed and a Not Complete status is returned.

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All items in the escrow are moved into retract bin 2. If an item jams during the capture, an 'Unable To
Capture' message is displayed and a Not Complete status is returned. If the items are successfully
placed into the bin then a Complete status is returned.

Capture to Retract Bin3

This test is only included in the menu if the CBM is configured with an optional third retract bin. This
test requires at least one item in escrow. If there is no item available a 'No Document Present' message
is displayed and a Not Complete status is returned.

All items in the escrow are moved into retract bin 3. If an item jams during the capture, an 'Unable To
Capture' message is displayed and a Not Complete status is returned. If the items are successfully
placed into the bin then a Complete status is returned.

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Level 3 Diagnostics
S_Data
The S_DATA returned for the SDM2 are:

S_ Meaning
DATA

00 GOOD (No error, continue to use)

01 ROUTINE (Minor fault, continue to use but log error information)
02 WARNING (May require attention, continue to use and log error information, warn
operator if possible)
03 SUSPEND (Do not use the device for the application-defined time period)
04 FATAL (Do not use this device again, requires immediate attention)

Tallies
The tallies are incremented by one (1) when the appropriate condition occurs during diagnostic and
normal use. The SDM2 tallies are as follows:

Mnemonic Tally Description ID

PROC_CNT Number of items read and imaged (Feed count). 0

ENTRIES Number of items or bunches entered (Enable count). 1
SINGLES Number of single item entries. 2
NUM_DOCS Number of items processed successfully. 3
TAKEN Number of items returned (taken count). 4
TRANFAIL Number of inconvenience faults. 5
FATALSOH Number of out-of-service faults. 6
TRAN_CLR Number of items cleared to a bin (using Clear command) 7
USBDSCON Number of USB disconnections or resets. 8
COMSTOUT Number of communications timeouts. 9
METALDET Number of times metal detected with an inserted media bunch. 10
DBL_FEED Number of double feed detections. 11
TOOTHICK Number of items found to be too thick to transport. 12
TOOSHORT Number of items found to be too short to transport. 13
TOO_LONG Number of items entered that were longer than 240mm. 14
TONARROW Number of items entered that were less than 63mm wide. 15

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Mnemonic Tally Description ID

DSKWFAIL Number of de-skew failures. 16

MICRRECO Number of MICR characters recognized (excluding orphan rejects). 17
MICRCHRS Number of MICR characters read (excluding orphan rejects). 18
CORE_JAM Number of jams in SDM2 Core transport. 19
CORE_ERR Number of SDM2 Core sensor or electro-mechanical faults. 20
NOTECAT2 Number of ECB6 category 2 notes (counterfeits). 21
NOTECAT3 Number of ECB6 category 3 notes (suspect). 22
NOTECAT4 Number of ECB6 category 4A and 4B notes (genuine & genuine unfit). 23
NOTERFUS Number of notes refused - recognized but not enabled for acceptance. 24
SHUT_OPS Number of shutter operations. 25
SHUTJAMO Number of shutter open jams. 26
SHUTJAMC Number of shutter closed jams. 27
INFD_JAM Number of jams detected in the infeed transport 28
INFD_ERR Number of infeed sensor or electro-mechanical faults. 29
FEED_JAM Number of jams in feeder mechanism/transport. 30
FEED_ERR Number of feeder module sensor or electro-mechanical faults. 31
DVM_JAM Number of jams in image and bill validator module transport. 32
DVM_ERR Number of DVM sensor or electro-mechanical faults. 33
EN_CHARS Number of endorsement characters printed. 34
ESCROW Number of items sent to escrow. 35
ESCRWJAM Number of jams in escrow transport area. 36
ESCRWERR Number of escrow sensor or electro-mechanical faults. 37
REBUNCH Number of items moved into the re-bunch mechanism. 38
RBNCHRTN Number of bunches ejected from Rebunch for return to customer. 39
RBNCHJAM Number of jams in rebunch transport area. 40
RBNCHERR Number of rebunch sensor or electro-mechanical faults. 41
CBIN_JAM Number of jams detected in the capture bin module. 42
CBIN_ERR Number of capture bin module sensor or electro-mechanical faults. 43
STG_BIN1 Number of items captured to removable storage bin 1 (cheque/cash). 44
STG_BIN2 Number of items captured to removable storage bin 1 (cash only). 45
RET_BIN1 Number of items captured to retract bin 1. 46

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Mnemonic Tally Description ID

RET_BIN2 Number of items captured to retract bin 2. 47

RET_BIN3 Number of items captured to retract bin 3. 48

Error Codes
M_Status and M_Data
To de-code the data use the Status Code Translator Tool (available from http://www.infoprod.ncr.com)
or refer to Diagnostic Status Code Notebook (B006-6273).

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ADJUSTMENTS
Module Configuration
From the System Application Main Menu, select the option Self-Service Configuration, then select Set
Device Configuration and choose Scalable Deposit Module. The following configuration options will be
displayed:

Set CodelineFormat for SysApp ENABLE

Displays the CodelineFormat parameter (the MICR font) that will be used for ENABLE commands issued
through SysApp: Diagnostic test ENABLE and SelfTest. The initial displayed value depends on the setting
of the Operational Parameter ‘SysAppCodelineFormat’. The user can select one of four possible
codelines: E13B, CMC7, OCRA and OCRB. If the codelineformat is changed the registry key is updated
and the new format is used with immediate effect.

Display Version Number

Displays the SDM2 version number, the Main Controller Board revision number and the version
numbers of the currently downloaded firmware.

Display Module Information

Displays the part number and serial number (or equivalent) for each SDM2 module that has this
information available. All SDM2 modules use a tracer number and build date to uniquely identify them.

Display Template Information

Displays bill validation template information and details version information for the bill validator
firmware, FPGA data and template data. Note types marked with a leading ‘#’ character have been
configured to be accepted and note types with a leading ‘!’ will be refused.

Copy SDM2 Trace Logs To Removable Media

Allows copying of the low-level SDM2 trace log files onto a removable memory device for return to
level-2 support for problem analysis.

A CAB file “Sdm2logs_hostname_yyyymmdd_hhmmss.cab”is created, where hostname is the name

assigned to the Core PC. The archive will include all files with the extension “.log” found in the SDM2 log
folder specified by registry entry:

%ULYBASEKEY%/USB Scalable Deposit Module2/Operational Parameters/LogPath

Note that saving log files to a USB FLASH key can be disabled using registry variable “DisableSaveLogs”
located under registry key:

%ULYBASEKEY%/GenericFeatureComponents/Operational Parameters/

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FRU REMOVAL AND REPLACEMENT

The procedures in this section describe the removal and replacement of Field Replaceable Units (FRUs)
of the SDM.

The FRUs are:

l Infeed
l Deposit Validation Module (DVM)
l Re-buncher
l Core module including the controller board
l Lower transport
l Escrow (Latest Design)
l Escrow (Old Design)
l Tiltenator (Latest Design)
l Capture Bin Module (CBM)
l Stacking bins.

Note: The controller board is not an FRU and cannot be removed separately.

A video describing FRU removal can be viewed here.at

https://ncr.mc.kontiki.com/global2/content?moid=a2f69351-5ddf-4c68-92e0-f33a0c27e844.

Throughout these procedures, left- and right-hand side are defined as viewed from the front of the
device, not the ATM, with the infeed defined as the front of the device.

CAUTION
Use a magnetised screwdriver when removing and replacing screws. Any screws
dropped inside the SDM2 must be found and removed to avoid damage to the
device.

Turn off power to the SDM2 before disconnecting any harnesses.

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Infeed
Removal
1. On the rear side of the SDM2, loosen the two screws securing the gear cover on the motor
bracket. Lift the cover up slightly to allow access to the circular yellow clip on the side of the
infeed.

2. Disconnect the harness on right-hand side of the infeed.

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3. Disconnect the yellow bridge from the tiltenator transport:

First open the tiltenator (latch J), then reach into the tiltenator from below the infeed and push
up on the middle of the bridge (yellow fingers on stretchy belts) and down on the tiltenator
pressure plate to disconnect the bridge from the transport.
Important: You must disconnect the bridge before removing the infeed or the belts will be
damaged.

4. Loosen the screws a half turn on the yellow ‘C’ shaped clips on each side of the infeed.

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5. Use the tip of a small, flat-headed screwdriver placed in a notch on the side of the clip to fully
rotate it until the open portion faces away from the infeed (that is, horizontally).

6. Slide the infeed off the core module.

Replacement
If the infeed is not correctly installed, fatal errors will occur.

CAUTION
Make sure that the harnessing is not trapped or snagged during
re-installation of the infeed. In particular check that the infeed harness does not
get caught between the infeed and core module (A) and that the tiltenator sensor
harness is not trapped by the bridge - it should sit below the bridge (B).

A B

Infeed connector trapped

1. Replace the infeed onto the core module, making sure that the harnessing does not get trapped
between the infeed and the core.

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2. Secure the infeed by turning the yellow disc on each side so that the opening is facing directly
downwards. Use the tip of a small, flat-headed screwdriver placed in a notch on the clip to
rotate it. Repeat on other side.

3. Make sure that each disc is fully rotated (the black guide post should be at the end of the slot in
the disc) then secure with a screw. Make sure that each disc is captured under both the screw
and the black plastic curved guide.

4. Re-connect the bridge:

Open the tiltenator, then from under the infeed, stretch the yellow bridge so that the hooks are
over the edge of the tiltenator pressure plate and then press them down to engage with the
pressure plate connection pins.

If the bridge appears to be stuck, close the tiltenator and open the infeed in order to free the
bridge. Then close the infeed, open the tiltenator and try again to connect the bridge.

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5. Make sure that the tiltenator sensor harness is below the bridge and not trapped.
6. Reconnect the infeed harnessing and replace the gear cover on the motor bracket.

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Bill Validator (DVM)

Removal
1. Disconnect the two DVM harnesses. Open the clamp and feed the harnessing through the
retaining bracket.

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2. Loosen the two captive screws (arrowed below) and remove the third screw (circled below)
beneath the bill validator securing it to the core.

3. Lift the bill validator up and back to remove it from the SDM2.

Replacement
1. Place the DVM into position on the SDM2.
2. Make sure that the transport guide fingers interface together: there should be approximately 1
mm (0.03 in.) clearance when the module is correctly aligned.

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3. Once the module fingers are correctly aligned, tighten the two retaining screws and refit the
third screw.
4. Feed the harnesses back through the retaining bracket and clamp.
5. Re-connect the harnesses to the DVM and adjust the clamp if necessary.

Rebuncher
Removal
1. Use the green handle at the left-hand side of the SDM2 to lift up the core, until it is supported
by the gas strut.

2. Remove the three screws securing the cover on the main control board and remove the cover.

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3. Disconnect the rebuncher harness (J23) from the control board. Carefully lift all the harnessing
out of the harness channel.

4. Loosen the three captive screws securing the rebuncher module (support the rebuncher while
loosening the last one).

5. Remove the rebuncher, taking care not to snag the rebuncher harness while guiding it out
through the cut-out in the base plate.

Replacement
1. Feed the rebuncher harness into the gap in the baseplate, keeping the connector flat.
2. Place the rebuncher into position in the SDM2, taking care not to snag the harness, especially at
the top right-hand side of the rebuncher.

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3. Wiggle the module until the baseplate is flush against the core baseplate and is mated with the
gears on each side (not visible).

4. Tighten the captive screws.

5. Replace the harnessing in the harness channel.
6. Reconnect the rebuncher harness to the control board (J23).
7. Lower the core back into position. Test that the rebuncher is in position and mated with the
gears correctly by turning the belts using green thumb wheels 3 and 4shown below. If the belts
in the rebuncher and adjacent transport do not turn, re-seat the re-buncher.

CAUTION
Ensure all harnesses are clear of the control board cover before
fully tightening the three screws.
8. Replace the main control board cover.

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Core
Removal
1. If the core is being replaced, remove and retain the infeed, DVM and rebuncher (see previous
sections) to be fitted to the replacement core. (The lower transport and escrow will be removed
from the core once it has been removed from the SDM2).
2. Remove the three screws securing the main control board cover and remove the cover.
3. Disconnect the connectors for the for USB cable (P1) and shutter harness (J2) on the left-hand
side of the control board, and for the power cable (P2), interlock harness (P4) and bin module
harness (J28) on the right-hand side.

4. Remove the screw from the yellow, spring-loaded latch to ensure the lower transport is held in
the core and also to release the gas struts from the core.

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5. Remove the screw securing the dampener to the core baseplate.

6. Remove the two screws below the handle on the infeed end of the SDM.

7. Lift the core off the tray using the handles at each end as lifting points. Lie the core down
carefully, resting on the back side.

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8. If the core is being replaced, remove and retain the escrow and lower transport (see next
sections) to be fitted to the replacement core.

Lower Transport
Removal
1. Remove the core, as described in the previous section.

Note: Before you lift the core out, disconnect the connectors for the lower
transport sensors harness (J4) and the lower transport motors harness (J3)
from the control board. It is easier to do this now, rather than when it is
removed and laid down.

2. Unscrew and remove the pivot post from where the lower transport meets the escrow.

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3. Press down the yellow latch on the core to release the lower transport, then remove the lower
transport from the core.

Replacement
1. Present the lower transport to the escrow at an angle to line up the pivot post holes with the
corresponding holes in the escrow and core baseplate. Ensure the lower transport base plate is
resting on the baseplate mounting tab on the core.

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2. Slide the pivot post through all the holes and then tighten. Ensure that the tip of the pivot post
is almost flush with the black plastic cover on the escrow.

3. When re-fitting the lower transport harness, route it from the lower transport, up and over the
PCB mounting plate and into the control board. Take care not to trap wires between the
baseplate and the lower transport when re-securing the lower transport.

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Escrow (Latest design)

The following steps applies to latest version of the escrow only which is identifiable by the profile in the
illustration below.

Note: for first time installation of the latest design, follow the removal instructions for the old design.

Note: the old document diverter flap is not compatible with the new escrow. Replace the diverter to the
new design before fitting the new escrow. The new diverter is compatible with older escrows.

The new design is identified by the reduced profile of the two inner guides.

The diverter is a press fit into the underside of the lower transport guide.

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CAUTION
The Escrow must be emptied of all media before removal. Refer to the owning
organisation's procedures for media handling.

Removal
1. Disconnect the cable attached at the rear of escrow. Disconnect the escrow cable J5 from the
control board and remove from the cable management clips.

2. Remove and retain the tray earth bracket from the side of the tray.

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3. Remove and retain the nodding arm and retaining clip.

4. Use the green handle at the left-hand side of the SDM2 to lift up the core, until it is supported
by the gas strut.

5. Remove and retain the moveable endorser guide "G" and circlip.

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6. Unscrew the escrow captive pivot shaftt.

7. Unscrew the escrow captive thumb screw.

8. Press the escrow clear exit guide up down and carefully pull ot the escrow taking care not to
snag the cable. Tilt the escrow to assist removal.

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Replacement
Replacement of the escrow is the reverse of the removal instructions.

Ensure the cable is routed through the aperture in the side frame and under the cover as shown below.

Escrow (Older version)

The following steps applies to older versions of the escrow only which is identifiable by the profile in the
illustration below.

Removal

CAUTION
The Escrow must be emptied of all media before removal. Refer to the owning
organisation's procedures for media handling.

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1. Use the green handle to lift the upper module until it is supported by the gas struts and the
lower module is released.

2. Depress the "H" button until an item is presented out of the escrow exit. Release the button and
then remove the item. Repeat until all of the media has been removed from the escrow. If
required, tap the "H" button momentarily to move media back into the escrow.

CAUTION
Feed and remove one item at a time from the escrow to prevent
jams. The escrow will eject items as long as the "H" button is
depressed. Do not depress continuously or the media will jam
and the escrow tape will be damaged.

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
1028

3. Remove the core and the lower transport, as described in the previous sections.

Note: Before you lift the core out, disconnect the connectors for escrow sensors
harness (J5) and the escrow motor harness (J1) from the control board. It is easier
to do this now, rather than when it is removed and laid down.

4. Remove the infeed nodding arm by removing the circlip at the pivot point.

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
1029

5. Loosen the three captive screws on the escrow.

6. Press down the yellow latch on the core to release the lower transport.
7. Press down on top of the clear plastic guide above the tapes to disengage the escrow from the
core guide fingers, then lift it out.

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
1030

Replacement
1. Feed the escrow harness through the baseplate. Take care not to snag the wires or connectors.

2. Replace the escrow into position in the core, while holding down the clear plastic guide fingers.
Ensure that the escrow side plate is sitting flush against the base plate and that no wires are
pinched.

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
1031

3. Tighten the three captive screws to secure the escrow

CAUTION
The infeed nodding arm and circlip must be re-fitted on the replaced escrow.
4. Lift the lower transport and place the infeed nodding arm and circlip back in position. Ensure the
flat spring is in place at the bottom of the arm.
5. Connect the harnesses for the escrow sensors (J4) and escrow motor (J1) to the control board.

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
1032

Tiltenator (Field Replaceable Design)

WARNING
Do not start this replacement without having a flat bladed screwdriver 3-4mm ∅ x
100mm long.
The instructions detailed in this section describe the process for:

l Step 1 - Removal of old standard design.

l Step 2 - Enabling the module for the new removable design.
l Step 3 - Installing the new design.
l Replacing the new design.

The field replaceable design can be identified with the straight bottom edge and the two extra holes.

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
1033

Step 1 - Removal of old standard design

1. Remove and retain the two screws securing the motor gear cover to the core assembly. Remove
the cover.

2. Remove and retain the Infeed assembly and place on a clean flat surface. (See 'Infeed' removal
instructions).
3. Dismount the infeed panel connector from the bracket.

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
1034

4. Disconnect the following motor connectors - INFD, RTRD and ADVN. Disconnect the following
cable interconnects - PPAC, TILT and CLUTCH. Disconnect the following main control board
connectors - J7 and J8.

5. Remove the cabling from the cable management clips on the motor plate.
6. Remove and retain the four screws securing the motor mounting plate to the core. Remove and
retain the motor mounting assembly.

7. Remove the e-clip securing the left-hand nodding arm to the nodding plate.

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
1035

8. Remove and retain the two screws securing the infeed support assembly to the nodding plate
assembly. Remove the infeed support assembly.

9. Remove the e-clip securing the right-hand nodding arm to the nodding plate.

10. Remove and discard the tiltenator top cover assembly.

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
1036

11. Remove and retain the screw securing the infeed gear to the core. Remove and retain the gear.

12. Remove the tiltenator pulley flange and remove the belt from the pulley.

13. Rotate the upper gear so that the drive shaft flat surface is vertical. This is to prevent the dowel
from falling out. Remove the e-clip securing the upper gear to the shaft. Remove the gear.
Discard the gear, dowel and e-clip.

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
1037

14. Reposition the tiltenator assembly into the "Bunch Return" position. Rotate the lower gear so
that the drive shaft flat surface is vertical. This is to prevent the dowel from falling out. Remove
the circlip securing the lower gear to the shaft. Remove the gear. Discard the gear, dowel and
circlip.

15. Remove and retain the upper and lower plastic U clip retainers.

16. Remove and discard the lower tiltenator assembly.

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
1038

Step 2 - Enabling the module for the new removable design

Recommended tools required :

Rotor Clip A-090 Applicator Tool.

Flat bladed screwdriver 3-4mm diameter and at least 100mm long.

1. Remove and retain the bearing from the new tiltenator baseplate assembly.

2. Insert into the baseplate assembly into the core.

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
1039

3. Secure the infeed gear and screw removed previously.

4. Secure the baseplate further using the two plastic U clips removed previously.

5. Insert the push-fit 17T gear onto the upper shaft.

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
1040

6. Insert the new tilt transfer shaft assembly ensuring that the gear teeth align.

7. On the inside, and using the e-clip applicator tool, Insert the bearing removed previously onto
the shaft and secure with the retaining ring.

8. Refit the belt over the pulley.

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
1041

9. Refit the pulley flange clip removed previously to secure the belt to the pulley.

10. Refit and secure the motor mount assembly loosely ensuring that the flat motor cable and
connector do not become trapped. Note the position of the two countersink head screws.

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
1042

11. If the motor gears do not align correctly and prevent the mount from centering correctly, then
advance the drive train shaft until the alignment is corrected. It may also help to put the plate a
little below where it should be and move it upwards until the screw holes align. Fully secure the
motor and mounting assembly.

12. Reconnect the following motor connectors - INFD, RTRD and ADVN. Reconnect the following
cable interconnects - PPAC, TILT and CLUTCH.

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
1043

13. Insert the infeed panel mount connector back into the bracket.

Step 3 - Installing the new design

1. Ensure that the two captive screws are present on the tiltenator lower assembly.

2. Fit the 22T gear into the tiltenator lower assembly.

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
1044

3. Lower the tiltenator base plate assembly to ease installation.

4. Newer versions of the core have a removable bunch return downstream cover which is secured
with only one screw. If this is present, it can be removed to facilitate the installation of the
tiltenator lower assembly. If the core is older, the cover will be secured with two screws and the
tiltenator lower assembly will require some manoeuvring for installation.

5. Slide the tiltenator lower assembly over the tilt transfer shaft installed previously engaging the
22T gear. Slide the assembly to the end of the shaft, tilting where required to pass the bunch
return assembly.

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
1045

6. Using a flat bladed screwdriver, secure the assembly using the two captive screws.

7. Move the tilt assembly to the upper position.

8. Refit the bunch return downstream cover and screw(s) if removed.

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
1046

9. Install the upper tiltenator assembly over the hinge features on both sides of the assembly.
Latch closed the upper assembly.

10. Route the tiltenator upper assembly harness to the control board connector J7 ensuring that the
cable management clips are all closed. Route the tiltenator lower assembly harness through the
core backplate to the control board connector J8 ensuring that the cable management clips are
all closed.

11. Install the infeed support assembly, removed previously, to the nodding plate assembly using
the two screws.

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
1047

12. Install the right-hand nodding arm, removed previously, and secure it to the nodding plate using
the circlip.

13. Install the left-hand nodding arm removed previously and secure it to the nodding plate using
the circlip.

14. Refit and connect the Infeed. (See 'Infeed' replacement instructions).
15. Refit the motor gear cover to the core assembly using the two screws.

Removal of the new design.

Removal of the new tiltentator design is the reverse of the installation instructions detailed above.

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
1048

Capture Bin Module (CBM)

1. Remove the stacking bins from the capture bin module.
2. Disconnect the SDM2 interface harness connector (J7) from the CBM control board through the
access hole in the CBM cover.

3. Remove the screw securing the interlock switch cover and remove the cover.
4. Disconnect the bin interlock cable and release the harnesses from the clamps securing them to
the cover.
5. Remove the two screws securing the interlock switch. Remove and retain the switch assembly to
be re-fitted to the replaced CBM.

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
1049

6. Loosen the screw in the yellow clip which retains the garage release latch. Rotate the clip 90
degrees to allow the latch to be lifted.

7. Press up on the CBM release latch at the appropriate end of the SDM2 and slide the garage out
far enough to be able to grasp it and then remove it from the SDM.

Stacking Bins
Removal: Press down on the green handle and pull the bin out of the CBM.

Replacement: Slide the bin back into the CBM. Ensure the green handle returns to the raised position
and the red arrow light at the base of the CBM is no longer lit.

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
1050

CONNECTOR ASSIGNMENT
SDM2 Main Controller Board
J9 J12 JP1 J18 J19 J23 J26

J6 J27
J7 J29
J8
JP6
J2

P1 J28

J5 P4

J4
P2
J1
J3

Key:
disconnect for removal of applicable FRU
disconnect for removal of core

Connector Module Connector Module

J1 Escrow motor J23 Rebunch

J2 Shutter J26 Upper guide sensors
J3 Lower transport motors J27 DVM
J4 Lower transport sensors J28 CBM
J5 Escrow sensors J29 Rear sensors
J6 Bunch return JP1 Endorser
J7 Tiltenator up JP6 MICR
J8 Tiltenator lower P1 USB
J9 Infeed P2 Power
J12 UDFD (double feed) P4 Interlock
J18 Solenoids
J19 Motors

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
1051

SDM2 CBM Board

J5 J7

J1 J11

J3 J12

J4
J13

J14

J2 J15

Connector Module Connector Module

J1 Cash bin J11 Cheque bin

J2 Cash reject bin J12 Cheque guide
J3 Cash guide J13 Motor solenoid
J4 Switches J14 Encoder
J5 Third reject bin (not used) J15 Cheque reject bin
J7 SDM2 interface

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
1052

CABLING
Limit Switch

CONN Switch

1 Common terminal 1
CONN Switch
2 NO terminal 2
3 NC terminal 3

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
1053

Bunch Return Sensors

J6 Led

TSL 21
TSL 22

BnRt EndSW Tilt TSS 22

TSS21 Latch

TSS 21
1 +3.3V (violet) 1
2 SenTS21 (grey) 2 3
+3.3V 3
1

TSS 22
(violet) 1
3 SenTS22 (blue) 2 3
+3.3V 3
1

J6 TSL 22
(violet) 1
5 LedTS22 (orange) 2 3
4 LedTS21 3 1

3
2 1 TSL 21
1

2 20 6 BnchRetAnod (red) 1 BnRt

7 BnchRetCath (black) 2
4
8 BnchRetEmit (green) 4
1 19
9 BnchRetColl (white) 3
1

10 TiltAnod (red) 1 Tilt

11 TiltCath (black) 2
4
12 TiltEmit (green) 4
13 TiltColl (white) 3
1

14 +5V (violet) 5 Latch

15 LatchLed (brown) 1 5
16 LatchSW (grey) 4
17 WhiteLed (blue) +5V (violet) 2
1
1(Anode)
2 1 LED
EndSW
3
18 EndPressSW (yellow) 2
19 +5V (violet) 1 1

Cash or Cheque Bin

Cable A and Cable B are attached together at connectors A and B using a twist–tie.

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
1054

Cable A

TS LED

Latch A

Ring

Empty

4 LatchSW (blue) 1
Latch 1 LatchLedEn (grey) 2
5 +5V (violet) 3
1 A

LED
1(Anode) 1 +5V (violet) 4 13
2 WhiteLenEn (brown) 5

Ring 1 FrameGND (white) 6

Empty 2 BinEmpty (orange) 9

3 EmptyLed (yellow) 10
1 3.3V
1
1

1 4 (violet)
1 3.3V (violet) 11
TS TS
2 (blue) 12
3 LedTS (grey) 13

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
1055

Cable B

FLL B

AFLL Home

3 +5V (white) 1
Home 4 HomeSenE (green) 2 B
2 GND (black) 3
1 HomeLed+ (red) 4
1 12

3 +5V (white) 5
4 AlmostFullSenE (green) 6
AFFL
2 GND (black) 7
1 AlmostFullLed+ (red) 8
1

FFL 3 +5V (white) 9

4 FullSenE (green) 10 1
2 GND (black) 11
1 FullLed+ (red) 12
1

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
1056

Cash or Cheque Bin to PCB

LED

J1/11
CBM Controller

Ring A

A
2 LEDTS (grey) 1
3 TS (blue) 2 13
1 3.3V (violet) 3
J1/11
CBM Controller 4 Empty Led (green) 4
5 BinEmpty (yellow) 5
23 LedSpareTS (orange) 6
2 1 24 SpareTS (red) 7
22 WhiteLenEn (black) 9
21 +5V (violet) 10
6 +5V (violet) 11
7 LatchLedEn (grey) 12
8 (blue) 13
(white) 8 1
26 25
2 Ring

17 FullLed+ (green) 1 B
18 GND (white) 2 12
20 FullSenE (yellow) 3
19 +5V (violet) 4
13 AlmostFulled+ (blue) 5
14 GND (violet) 6
16 AlmostFullSenE (white) 7
15 +5V (grey) 8
9 HomeLed+ (brown) 9
10 GND (white) 10
12 HomeSenE (black) 11
11 +5V (violet) 12 1

LED
25 +5V (red) 1 1(Anode)
26 RedLedEn (white) 2

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
1057

CBM to Controller

J28 CBM

Main Controller Board Switch

LEDs

1 Reset_n (grey) 1
2 Ready (blue) 2
3 CBM_Boot0 (green) 10
4 +24V (orange) 4 CBM
5 GND (white) 9
6 Sdata (blue) 8 2 1
7 CBM_RxD_From_Ctrl (brown) 7
J28 8 CBM_TxD_to_Ctrl (grey) 6
9 Sclock (orange) 14
2 1
10 Select_n (yellow) 3 16 15
11 GND (white) 13
12 GND (white) 12
13 +24V_IL (yellow) 15
14 +24V_IL (yellow) 16
15 GND (white) 5
22 21 16 GND (white) 11

Switch
17 +5V (violet) 1
3
18 Latch_SW (blue) 2
1

19 AmberLED (yellow) 1 LEDs

20 +5V (violet) 2 4
21 GreenLED (green) 4
22 RedLED (red) 3 1

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
1058

DVM to Controller

J27 DVM
J11

Main Controller Board DVM

1 +24V_DVM (violet) 2 DVM

2 GND (white) 1
J27 1
3 +24V_DVM (violet) 3
4 DVM_resten (black) 6
2 1
5 +24V_DVM (violet) 4
6 DVM_RDYIN (brown) 7
7 DVM_SCLK (blue) 13
8 GND (white) 9
14 13
9 DVM_SDATA (orange) 12
10 GND (white) 5
11 DVM_DEVSELn (red) 8
12 DVM_RxD_IN (yellow) 10
13 DVM_Tsd_OUT (green) 11 13
14 Spare GND

Escrow to Motor

J1 P1

Escrow Motor

J1 P1
1 EscrowWtr_Drv- (orange) 1
2 +5V(EscrowMtr-HE) (red) 2
5
3 6 3 GND(EscrowMtr-HE) (white) 3
4 EscrowMtr-HE-Sen (blue) 4
1 4 5 EscrowWtr_Drv+ (yellow) 5 1
6

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
1059

Escrow Large DC Motor

P1 DC Motor

P1
1 EscrowWtr_Drv- (orange) 1
2 +5(EscrowMtr-HE) (red) 2
1 DC Motor
1

3 GND(EscrowMtr-HE) (white) 3
4 EscrowMtr-HE-Sen (blue) 4
5 EscrowWtr_Drv+ (yellow) 5
5

Garage Bin Detect

CshChq

J4 Cheque Switch

CBM Board

Cash Switch

CshChq
1 ChqBD_Led+ (red) 1 4
2 ChqBD_Led- (GND) (black) 2
Garage (J4)
3 ChqBD_SenC(+5V) (white) 3 1
4 ChqBD_SenE (green) 4
8
Cheque Switch
5 +5V (violet) 1
3
6 ChqBin_SW (black) 2
1
1
Cash Switch
7 +5V (violet) 1
8 CshBin_SW (yellow) 2 3
1

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
1060

Garage Guide Sensors

TS 23/6L TS 23/6S

TS 29

J4 TS 24/7

Main Controller Board

Latch

TS 24
1 +3.3 V (violet) 1
J4 5 TS24/7 (orange) 2 4
4 LedTS24/7 (red) 3
10
+3.3V 4 1

TS 23/6L
(violet) 1
2 LedTS23/6 (black) 2 3
+3.3V 3
1
1

(violet) 1 TS 23/6S
3 TS23/6 (brown) 2
3
+3.3V 3
1
TS 29
(violet) 1
7 Ts29 (black) 2 4
6 LedTS29 (yellow) 3
1
Latch
8 +5V (violet) 5 5
9 Latch_LedEn (blue) 1
10 Latch_SW (grey) 4
1

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
1061

Garage Motors and Solenoids (View 1 of 2)

Cash Cash Cheque Cheque

Motor Encoder Motor Encoder

Trn Mtr

Thr Solenoid
Cheque Solenoid

Cash Solenoid
J14 J13

CBM Control Board

1 +5V (white) 1 Chq Enc

J14
3 Ch A Chk Enc (yellow) 3
4
2 GND (black) 2
9
4 Ch B Chk Enc (orange) 4
1

5 +5V (white) 1 Csh Enc

6 Ch A Csh Enc (yellow) 3 4
1
7 GND (black) 2
8 Ch B Csh Enc (orange) 4 1

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
1062

Garage Motors and Solenoids (View 2 of 2)

Cash Motor
1 Csh_OUT1B (blue) 4 1
2 Csh_OUT2B (orange) 6
3 Csh_OUT1A (red) 1
J13 4 Csh_OUT2A (yellow) 3
6

Cheque Motor
5 Chq_OUT1B (blue) 4
2 1 1
6 Chq_OUT2B (orange) 6
7 Chq_OUT1A (red) 1
8 Chq_OUT1B (yellow) 3
6
18 17 Trn Motor
9 Trn_OUT1B (blue) 4
1
10 Trn_OUT2B (orange) 6
11 Trn_OUT1A (red) 1
12 Trn_OUT2B (yellow) 3
6
Thr Solenoid
13 Thr_Sol (green) 1 1
14 GND (white) 2
2
Cash Solenoid
15 Csh_Sol (green) 1 1
16 GND (white) 2
2
Cheque Solenoid
17 Chq_Sol (green) 1 1
18 GND (white) 2
2

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
1063

Infeed to Control

J4
Control

Infeed Driver

1 GND (white) A1 Control (Panel)

J4 Jumper 1 (white)
15 GND (white) A8
15 4 GND (white) B1
Jumper 2 (white)
B8 B8 A8
2 +24V (violet) A2
3 +24V (violet) B2
5 +5V (red) A3
6 +5V (red) B3
B1 A1
7 Reset_n (black) A4
8 Infeed RxD (orange) B4
1 9 Infeed TxD (yellow) A5
10 Ready_n (green) B5
11 TS1_blocked_n (blue) A6
12 TS2_blocked_n (violet) B6
13 TS3_blocked_n (grey) A7
14 TS4_blocked_n (black) B7

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
1064

Infeed Devices Short (View 1 of 2)

HOME
J6 TS 4
Infeed Driver
TS1/2

MTR ACCEL

TS 3

COIL

CLUTCH LATCH

CLUTCH
2 GND (clutch rtn) (white) 1
8 Clutch Drv (blue) 2 2
1

26 =3.3V_filtered (violet) 1 TS 1/2

27 Sen_TS2_E (yellow) 2
28 LED_TS1_K (green) 3 4
+3.3V 4
J6 1

TS 3
1 2 (violet) 1
25 Sen_TS2_E (orange) 2 3
+3.3V 3
1

(violet) 1 TS 4
23 Sen_TS4_E (brown) 2 3
+3.3V 3
1
29 30
(violet) 6 ACCEL
1 GND (white) 1 6
11 Accel_SCLK (orange) 2
13 Accel_NSS (blue) 5
14 Accel_MOSI (yellow) 3
16 Accel_MISO (green) 4 1

17 Config 0

30 GND

21 Config 1

29 GND

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
1065

Infeed Devices Short (View 2 of 2)

MTR
3 InfeedOUT1B (brown) 4
5
4 InfeedOUT1A (black) 1
5 InfeedOUT2B (yellow) 5
6 InfeedOUT1B (orange) 2 1

COIL
J6 7 MD_Coil_L (white) 1 3
10 MD_Coil_H(+19V) (orange) 3
1

LATCH
18 LatchSW_in (grey) 4
22 HomeSen_E (red) 5 5
24 LatchLED_K (black) 1
+3.3V 2
1

(violet) 3
HOME
15 HomeLED_K (black) 2 4
19 HomeSen_E (green) 4
20 +5_filtered (red) 1
1

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
1066

Infeed Devices Mid Short (View 1 of 2)

HOME
J6
Infeed Driver TS 4
TS1/2

MTR ACCEL

TS 3

COIL

CLUTCH LATCH

CLUTCH
2 GND (clutch rtn) (white) 1
8 Clutch Drv (blue) 2 2
1

26 =3.3V_filtered (violet) 1 TS 1/2

27 Sen_TS2_E (yellow) 2
28 LED_TS1_K (green) 3 4
+3.3V 4
J6 1

TS 3
1 2 (violet) 1
25 Sen_TS2_E (orange) 2 3
+3.3V 3
1

(violet) 1 TS 4
23 Sen_TS4_E (brown) 2 3
+3.3V 3
1
29 30
(violet) 6 ACCEL
1 GND (white) 1 6
11 Accel_SCLK (orange) 2
13 Accel_NSS (blue) 5
14 Accel_MOSI (yellow) 3
16 Accel_MISO (green) 4 1

17 GND (Config 0)

30 (white)

21 Config 1

29 GND

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
1067

Infeed Devices Mid Short (View 2 of 2)

MTR
3 InfeedOUT1B (brown) 4
5
4 InfeedOUT1A (black) 1
5 InfeedOUT2B (yellow) 5
6 InfeedOUT1B (orange) 2 1

COIL
J6 7 MD_Coil_L (white) 1 3
10 MD_Coil_H(+19V) (orange) 3
1

LATCH
18 LatchSW_in (grey) 4
22 HomeSen_E (red) 5 5
24 LatchLED_K (black) 1
+3.3V 2
1

(violet) 3
HOME
15 HomeLED_K (black) 2 4
19 HomeSen_E (green) 4
20 +5_filtered (red) 1
1

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
1068

Infeed Devices Mid Long (View 1 of 2)

HOME
J6
Infeed Driver TS 4
TS1/2

MTR ACCEL

TS 3

COIL

CLUTCH LATCH

CLUTCH
2 GND (clutch rtn) (white) 1
8 Clutch Drv (blue) 2 2
1

26 =3.3V_filtered (violet) 1 TS 1/2

27 Sen_TS2_E (yellow) 2
28 LED_TS1_K (green) 3 4
+3.3V 4
J6 1

TS 3
1 2 (violet) 1
25 Sen_TS2_E (orange) 2 3
+3.3V 3
1

(violet) 1 TS 4
23 Sen_TS4_E (brown) 2 3
+3.3V 3
1
29 30
(violet) 6 ACCEL
1 GND (white) 1 6
11 Accel_SCLK (orange) 2
13 Accel_NSS (blue) 5
14 Accel_MOSI (yellow) 3
16 Accel_MISO (green) 4 1

17 Config 0

30 GND

21 GND (Config 1)

29 (white)

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
1069

Infeed Devices Mid Long (View 2 of 2)

MTR
3 InfeedOUT1B (brown) 4
5
4 InfeedOUT1A (black) 1
5 InfeedOUT2B (yellow) 5
6 InfeedOUT1B (orange) 2 1

COIL
J6 7 MD_Coil_L (white) 1 3
10 MD_Coil_H(+19V) (orange) 3
1

LATCH
18 LatchSW_in (grey) 4
22 HomeSen_E (red) 5 5
24 LatchLED_K (black) 1
+3.3V 2
1

(violet) 3
HOME
15 HomeLED_K (black) 2 4
19 HomeSen_E (green) 4
20 +5_filtered (red) 1
1

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
1070

Infeed Devices Long (View 1 of 2)

HOME
J6 TS 4
Infeed Driver
TS1/2

MTR ACCEL

TS 3

COIL

CLUTCH LATCH

CLUTCH
2 GND (clutch rtn) (white) 1
8 Clutch Drv (blue) 2 2
1

26 =3.3V_filtered (violet) 1 TS 1/2

27 Sen_TS2_E (yellow) 2
28 LED_TS1_K (green) 3 4
+3.3V 4
J6 1

TS 3
1 2 (violet) 1
25 Sen_TS2_E (orange) 2 3
+3.3V 3
1

(violet) 1 TS 4
23 Sen_TS4_E (brown) 2 3
+3.3V 3
1
29 30
(violet) 6 ACCEL
1 GND (white) 1 6
11 Accel_SCLK (orange) 2
13 Accel_NSS (blue) 5
14 Accel_MOSI (yellow) 3
16 Accel_MISO (green) 4 1

17 GND (Config 0)

30 (white)

21 GND (Config 1)

29 (white)

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
1071

Infeed Devices Long (View 2 of 2)

MTR
3 InfeedOUT1B (brown) 4
5
4 InfeedOUT1A (black) 1
5 InfeedOUT2B (yellow) 5
6 InfeedOUT1B (orange) 2 1

COIL
J6 7 MD_Coil_L (white) 1 3
10 MD_Coil_H(+19V) (orange) 3
1

LATCH
18 LatchSW_in (grey) 4
22 HomeSen_E (red) 5 5
24 LatchLED_K (black) 1
+3.3V 2
1

(violet) 3
HOME
15 HomeLED_K (black) 2 4
19 HomeSen_E (green) 4
20 +5_filtered (red) 1
1

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
1072

Lower Transport (View 1 of 2)

LwTr
TS 19
J3

Slot Sensor

Main Controller Board

J4
TS 14

TS 15
DvAc TS 16

TS 17

Latch

DvAc
1 DvAcOUT1A (black) 1
J3 2 DvAcOUT1B (brown) 3 4
3 DvAcOUT2A (orange) 2
4 DvAcOUT2B (yellow) 4 1
7 8

1 2 5 LwTrOUT2A (yellow) 3 LwTr

6 LwTrOUT1A (red) 1 1
7 LwTrOUT2B (orange) 6
8 LwTrOUT1B (blue) 4
6

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
1073

Lower Transport (View 2 of 2)

TS 17
1 +3.3V (violet) 1
10 SenTS17 (yellow) 2 4
5 LedTS17 (blue) 3
+3.3V 4 1

TS 19
(violet) 1
11 SenTS19 (brown) 2 4
J4
6 LedTS19 (orange) 3
+3.3V 4 1

20 19 (violet) 1 TS 16
9 SenTS16 (grey) 2
4
4 LedTS16 (brown) 3
+3.3V 4
1

2 1 (violet) 1 TS 15
8 SenTS15 (orange) 2
4
3 LedTS16 (yellow) 3
+3.3V 4
1

TS 14
(violet) 1
7 SenTS14 (blue) 2 4
2 LedTS14 (grey) 3
1

Latch
12 +5V (violet) 5
13 LatchBrdLed (grey) 1 1
15 LatchBrdSW (yellow) 4
5

16 SlotSenAnod (red) 1 Slot Sensor

17 SlotSenCath (black) 2
4
18 SlotSenEmit (green) 3
19 SlotSenColl (white) 4
1

MICR to Controller

JP 6 J1

Main Controller Board MICR Board

1 GND 1
JP 6 201 MICR_STB 201 MICR
2 +15V 2
202 Key 202
201 1 201 1
3 MICR_CLK 3
203 MICR_DAT 203
205 5 4 POT_CS 4 205 5
204 POT_DATA 204
5 GND 5
205 GND 205

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
1074

Motors Solenoid Infeed (View 1 of 3)

Dskw1
Solenoid

BnAc
Dskw2
Solednoid
Rtrd
BnRt
Advn
Infeed
Motor Rbbn
Tilt

DeSk

PANEL

MICR Motor

PpAc

Clutch Divert
Solenoid

J9 J18 J19

Main Controller Board

Dskw1 Solenoid
3 Dskw1+ (orange) 1
1
4 Dskw1-(GND) (white) 2
2
J18
Dskw2 Solenoid
5 Dskw2+ (yellow) 1
1
6 Dskw2-(GND) (white) 2
2
Clutch
7 Clutch+ (blue) 1
2
1 9 8 Clutch-(GND) (white) 2 1

Divert Solenoid
2 10 9 Diverter+ (red) 1
10 Diverter- (GND) (white) 2 1
2

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
1075

Motors Solenoid Infeed (View 2 of 3)

1 MicrOUT2A (yellow) 3 Micr

6
2 MicrOUT2B (orange) 6
3 MicrOUT1A (red) 1
4 MicrOUT1B (blue) 4
1
DeSk
5 DeSkOUT2A (yellow) 3 6
6 DeSkOUT2B (orange) 6
7 DeSkOUT1A (red) 1
8 DeSkOUT1B (blue) 4
1
J19
Advn
9 AdvnOUT2A (yellow) 3
6
10 AddvnOUT2B (orange) 6
2 1 11 AdvnOUT1A (red) 1
12 AdvnOUT1B (blue) 4
1
Rtrd
13 RtrdOUT2A (yellow) 6
6
14 RtrdOUT2B (orange) 1
15 RtrdOUT1A (red) 4
16 RtrdOUT1B (blue) 3
1

17 BnAcOUT1A (black) 1 BnAc

18 BnAcOUT1B (brown) 4 1
19 BnAcOUT2A (orange) 2
40 39
20 BnAcOUT2B (yellow) 5
5
BnRt
21 BnRtOUT2A (yellow) 6
6
22 BnRtOUT2B (orange) 1
23 BnRtOUT1A (red) 4
24 BnRTOUT1B (blue) 3
1
Rbbn
25 RbbnOUT1A (black) 1
26 RbbnOUT1B (brown) 3
4
27 RbbnOUT2A (orange) 2
28 RbbnOUT2B (yellow) 4
1

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
1076

Motors Solenoid Infeed (View 3 of 3)

29 PpAcOUT1A (black) 1 PpAc

30 PpAcOUT1B (brown) 3 4
31 PpAcOUT2A (orange) 2
32 PpAcOUT2B (yellow) 4 1

J19
InFd
33 InFdOUT2A (yellow) 6 6
34 InFdOUT2B (orange) 1
35 InFdOUT1A (red) 4
36 InFdOUT1B (blue) 3
1

37 TiltOUT1A (black) 1 Tilt

1
38 TiltOUT1B (brown) 4
39 TiltOUT2A (orange) 2
40 TiltOUT2B (yellow) 5 5

J1 GND (white) A1

J15 GND (white) A8

J9 PANEL
J2 +24V (violet) A2
J3 +24V (violet) B2
15
J4 GND (white) B1

J5 +5V (red) A3
J6 +5V (red) B3
J7 Reset_n (black) A4
J8 Infeed_RxD (brown) B4
J9 InfeedTxD (orange) A5
J10 Ready_n (yellow) B5
1 B8 B1
J11 TS1_blocked_n (green) A6
J12 TS2_blocked_n (blue) B6
J13 TS3_blocked (grey) B7 A8 A1
J14 TS4_blocked_n (black) B8

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
1077

Rear Guide Sensors

Latch Red Led

Switch

J29 TS 13

Main Controller Board

White Led

TS 13
1 +3.3V (violet) 1
5 SenTS13 (green) 2 4
J29 3 LedTS13 (black) 3
1

Switch
10 2 LowGuide_SW (white) 2
1 3
9 RedLED +5V (red) 1
(brown) +5V

Red 2 1
LED LED
1(Anode)
1 (orange)
10 WhiteLED
(white) +5V
White
LED 2 1

(orange) 2 Latch
6 +5V (violet) 5 5
7 LatchLed (yellow) 1
8 LatchSW (blue) 4
1

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
1078

Rebuncher (View 1 of 2)

LED

LinSen

Belt Switch
RotSen

TS 20S

J23
Drum

Main Controller Board

Lin
Rot

TS 20L

LED
14 LED - (brown) 2 1(Anode)
13 +5V (yellow) 1
1 RebnchFullSw +5V (red)
(white)
SWITCH
1 31
2 1
TS 20L
2 +3.3V (violet) 1
J23 4
4 LedTS20 (grey) 3
+3.3V 4
1
2 1
TS 20S
(violet) 4 4
3 SenTS20 (orange) 2
1

5 RotSenColl (white) 3 RotSen

6 RotSenEmit (green) 4
4
7 RotSenAnod (red) 1
8 RotSentCath (black) 2
30 29 1

9 LinSenColl (white) 3 LinSen

10 LinSenEmit (green) 4
4
11 LinSendAnod (red) 1
12 LinSenCath (black) 2
1

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
1079

Rebuncher (View 2 of 2)

Rot
15 RotOUT1A (red) 4
16 RotOUT1B (yellow) 2 1
17 RotOUT2A (blue) 3
18 RotOUT2B (black) 1 4

Lin
19 LinOUT1A 4
20 LinOUT1B (yellow) 2 1
J23
21 LinOUT2A (blue) 3
22 LinOUT2B (black) 1 4

Drum
23 DrumOUT2A (yellow) 3 6
24 DrumOUT2B (blue) 6
25 DrumOUT1A (red) 1
26 DrumOUT2B (black) 4
1

3 Belt
27 BeltOUT2A (yellow)
6
28 BeltOUT2B (blue) 6
29 BeltOUT1A (red) 1
30 BeltOUT1B (black) 4
1

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
1080

Reject Bin Single

MTR

J2/5/15 AFL

LATCH
CBM Control Board
ESEN

ELED

ELED
1 +3.3V (violet) 1 4
2 EmptyLed (grey) 3
+3.3V 4 1
J2/5/15
ESEN
(violet) 4 4
2 1 3 EmptySen (blue) 2
1
LATCH
4 +5V (violet) 5 5
5 LatchLed (grey) 1
6 LatchSW (blue) 4
1
22 21
AFL
7 AFLed+ (red) 1
8 GND (black) 2 4
9 +5V (white) 3
10 AFSen (green) 4 1

MOTOR
15 MtrOUT1A (black) 1
1
16 MtrOUT1B (brown) 4
17 MtrOUT2A (orange) 2
18 MtrOUT2B (yellow) 5 5

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
1081

Reject Bin Double

WLED
MTR
AFL FULL

J2 LATCH

CBM Control Board

ESEN

ELED

ELED
1 +3.3V (violet) 1
2 EmptyLed (grey) 2 3
3 EmptySen (blue) +5V (violet) 3 1

4
J2 2 4 ESEN
1

4 +5V (violet) 5 LATCH

2 1 5 LatchLed (grey) 1
1
6 LatchSW (blue) 4
19 WhiteLed- +5V (violet) 2
(grey) 5

LED 1(Anode)
2 1
22 21

7 AFLed+ (red) 1 AFL

8 AFLed- (GND) (black) 2
4
9 AFSenC (+5V) (white) 3
10 AFSenE (green) 4
1

11 FuLed+ (red) 1 FULL

12 FuLed- (GND) (black) 2
4
13 FuSenC (+5V) (white) 3
14 FuSenE (green) 4
1

15 MtrOUT1A (black) 1 MTR

16 MtrOUT1B (blue) 3 1
17 MtrOUT2A (orange) 2
18 MtrOUT2B (yellow) 4
5

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
1082

SDM2 DC Interlock

SDM2_P4 Switch

SDM2_P4 Switch

1 +24VIL_SW 1
1 1
2 +24V 2 2
3

SDM2 Interlock Switch

NO 1
COM 1
Switch
NO 2
COM 2

Switch 1 +24VIL_SW 1 COM 1

1
2 +24V 1 NO 2
2

SW 1- SW 2 1 NO 1

1 COM 2

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
1083

Tilt Lower Sensors

J8 TS 5

Main Controller Board

Padd
Latch

TS 5
1 +3.3V (violet) 1
J8 2 SenTS5 (orange) 2 2
1

9 3 PaddleAnod (red) 1 BnCm

4 PaddleCath (black) 2 4
5 PaddleEmit (green) 4
6 PaddleCoil (white) 3 1

1 Latch
7 +5V (violet) 5 5
8 LatchLed (yellow) 1
9 LatchSW (blue) 4
1

Tilt Upper Sensors

J7 TS 5

Main Controller Board

BnCm

TS 5
1 +3.3 V (violet) 1
J7 2 LedTS5 (yellow) 2 2
1
6
3 BnCmAnod (red) 1 BnCm
4 BnCmCath (black) 2 4
1 5 BnCMEmit (green) 4
6 BnCmColl (white) 3 1

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
1084

TS4 LED Harness

J7 TS 4

Infeed Driver

TS 4

3 1 +3.3V (violet) 1 3
2 LedTS4 (green) 2
1 3 +3.3V (red) 3 1

UDFD to Controller

J12 J1

UDFD

Main Controller Board

1 +15V (black) 1
2 U-blocked_n (brown) 2
3 +15V (red) 3
J12 4 U-double_n (orange) 4 UDFD
5 +5V (yellow) 5
6 Sp-blocked_n (green) 6
1 2 7 +5V (blue) 7 1 2
8 Sp-moving_n (violet) 8
9 U_C2D (grey) 9
10 Sp-separated_n (white) 10
11 U_C2CK (black) 11
12 TS6-blocked_n (brown) 12
19 20 13 UDFD_RxD_Out (red) 13 19 20
14 TS6-thick_n (orange) 14
15 UDFD_TxD-Src (yellow) 15
16 UDFD_Ready_n (green) 16
17 GND (blue) 17
18 GND (violet) 18
19 GND (grey) 19
20 GND (white) 20

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
1085

UDFD to Mouse Sensor

J2 J1

UDFD

Mouse

UDFD 1 +5V (black) 1 Mouse

2 NCS (red) 2
3 MISO (orange) 3
7 7
4 SCLK (yellow) 4
5 MOSI (green) 5
6 AGND (blue) 6
7 GND (white) 7
1 1

UDFD Top to Bottom

Top Bottom

J3 J1

Top Bottom
1 +15V (black) 1
10 2 +5V (brown) 2 10
3 +5V (red) 3
4 SEN-ON (orange) 4
5 VoB (yellow) 5
6 VoA (green) 6
7 PLS-S (blue) 7
1 8 PLS (violet) 8 1
9 GND (grey) 9
10 GND (white) 10

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
1086

Upper Guide Sensors (View 1 of 2)

LTCH 2

Ds1

TS 9 TS 8 LTCH 1

DS 3 DS 2

TS 12

J26
Main Control Board

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
1087

Upper Guide Sensors (View 2 of 2)

TS 12
6 +3.3V (violet) 1
17 LedTS12 (black) 2 1
18 SenTS12 (green) 3
J26 +3.3V 4 4

DS 3
(violet) 1
11 SenDS3 (yellow) 2 4
5 LedDS3 (orange) 3
+3.3V 4 1

DS 2
J26
(violet) 1
10 SenDS2 (blue) 2 4
4 LedDS2 (green) 3
+3.3V 4 1

TS 8
(violet) 1
7 SenTS8 (red) 2 4
2 20 1 LedTS8 (brown) 3
+3.3V 4 1
1 19
TS 9
(violet) 1
8 SenTS9 (black) 2 4
2 LedTS9 (white) 3
+3.3V 4 1

DS 1
(violet) 1
9 SenDS1 (white) 2 4
3 LedDS1 (grey) 3
1
Latch 1
13 Latch1Led (grey) 1
5
15 Latch1SW (blue) 4
+3.3V 5
1

(violet) 2 Latch 2
14 Latch2Led (green) 1 5
16 Latch2SW (yellow) 4
12 +5V (violet) 5 1

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
1088

TEST TOOLS
The following test documents are available to test the SDM:

1. MICR test document 484-0046074 and 484-0046075

2. Image quality document 484-0050375
3. Test Cheque packet 484-0050345
4. Test Deck A 484-9000989
5. Test Deck C SCPM/SDM2 Maximum Size 004-9002285

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
1089

PREVENTIVE MAINTENANCE
For the preventive maintenance schedule and details of the required tasks for the SDM, refer to the
Preventive Maintenance section of this manual.

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
1090

15. RECYCLERS

Cash Acceptor and Recycler 1091

Cash Acceptor and Recycler Cassettes 1226

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
1091

CASH ACCEPTOR AND RECYCLER

INTRODUCTION
This chapter describes the Global Bunch Recycle Unit (GBRU) and the Global Bunch Note Acceptor
(GBNA). Both devices can transport a bunch of banknotes from the facia entry slot to a separator and
then perform recognition and validation processes on these notes. Notes not recognized as banknotes
may be returned to the entry slot, or captured, depending upon the mode of operation of the device.
Additionally the GBRU can dispense notes from the currency cassettes to the entry slot.

The GBNA/GBRU is available as a standard variant or as an extended variant which can accommodate
larger cassettes.

The GBNA/GBRU is also available as a type ‘A’ or type ‘B’ variant. Type ‘B’ variants have a narrower
guide path and can be identified by coloured labels on the Pre-acceptor, Separator and Escrow FRUs, as
shown below.

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
1092

CAUTION
Risk of explosion if BV battery* is replaced by an incorrect type. Dispose of used
batteries in accordance with local regulations.

* BV battery is not an NCR field replaceable item. This caution is required for UL
certification.

DESCRIPTION
The diagram below names the units in the GBNA/GBRU.

Reject Bin
Pre-Acceptor
Counterfeit
Separator
Reservoir
& Reject
Escrow
Capture
BV

Cassette

4 3 2 1

Note: In this description and throughout the chapter the terms “left” and “right” are regarded as when
looking directly on the pre-acceptor of the GBNA/GBRU. The Pre-acceptor is regarded as the “front”.

Currency Dimensions
The GBRU and GBNA can accept banknotes of the following dimensions:

Currency length (long edge)

Type A Type B

Deposit 120 mm (4.72 in.) to 120 mm (4.72 in.) to

182 mm (7.17 in.) 166 mm (6.54 in.)
Recycle 127 mm (5.00 in.) to 127 mm (5.00 in.) to
182 mm (7.17 in.) 166 mm (6.54 in.)
Extended Recycle 150 mm (5.91 in.) to 138 mm (5.43 in.) to
182 mm (7.17 in.) 166 mm (6.54 in.)

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
1093

Currency width (short edge)

60 mm (2.36 in.) to 86 mm (3.39 in.)

Mechanism
Banknotes are handled by the GBRU and GBNA as follows:

l Feed method - Placed in a bunch of notes up to 25 mm thick (200 flat notes)

l Feed direction - Long edge of notes presented to inlet
l Dispensable notes - Dispensed in a bunch up to 25 mm thick (200 flat notes)
l Feed speed - 7 banknotes per second
l Speed of transport:
l Main transport - 1200 mm/sec.

l Pre-acceptor/bunch - 160 mm/sec.

l Top transport/bunch - 140 mm/sec.

l Number of cassettes: Configured for 2 or 4 cassettes

l Capacity of cassettes:
l Standard Deposit Cassette - 1700 - 2300 notes

l Extended Deposit Cassette - 2800 - 4400 notes

l Standard Recycler Cassette - 1400 - 2000 notes

l Extended Recycler Cassette - 2600 - 4100 notes

l Capacity of removable reject bin:

l Counterfeit compartment - 10 notes

l Capture compartment - 200 notes

l Reject compartment - 200 notes

l Capacity of fixed reject bin (GBNA):

l Counterfeit compartment - 10 notes

l Capture compartment - 200 notes

l Capacity of escrow - 25 mm bunch (200 flat notes)

l Recycling capability (GBRU) - Up to 4 denominations

Movement Of Notes
The movement of notes through the GBRU and GBNA is considered under the following headings:

l Note Categorization
l Accept
l Deposit
l Reject
l Dispense (GBRU Only)
l Capture

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
1094

Note Categorisation
For notes in general circulation four categories of condition have been defined. The way in which
banknotes are handled by the GBNA/GBRU is controlled by the mode of operation of the device (termed
the Categorization Mode, 0 to 3). The following table briefly describes the action taken by the device for
the four defined categories of notes against the four Categorization Modes.

Note Category

Categorisation 1 - Not recognized 2 - Elements 3 - Elements not clearly 4 - Banknotes

Mode as banknote identified as authenticated. Suspect fully
because of wrong counterfeit. banknotes. Image format authenticated
image or format, Image and format and authentication as genuine. All
transport error, recognized but features (IR, UV, authentication
large dog-eared or one or more magnetism, security checks
missing sections, authentication thread) recognized, but delivered
hand written features (IR, UV, tolerance and/or quality positive
notes, separating magnetism, deviations. In most cases results. May be
cards, etc., or security thread) unfit or soiled used for
wrong currency. missing or out of banknotes. Not to be recycling.
tolerance. recycled.
0 - Non-ECB Return to Return to Return to cardholder. Accept for
cardholder. cardholder processing.
Return on
cancel.
1 - ECB Special Return to Capture. No Accept for processing. No Accept for
(Germany) cardholder. return. return on cancel. processing.
Return on
cancel.
2 - (China) Return to Capture. No Return to cardholder. Accept for
cardholder. return. Processing.
Return on
Cancel.
3 - ECB Return to Capture. No Accept for processing. Accept for
Standard cardholder. return. Return on cancel. processing.
Return on
cancel.
Note: 1. ECB = European Central Bank
Note: 2. ECB6 = Suspected counterfeit note retention (in BNAs). Named after
article 6 European Central Bank Council Regulation 1338/2001.

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ 88 ATM Service Manual
1095

Accept (Primary Receipt of Notes)

Reject Reject

ECB6
Suspect
Cassette

On an Accept the GBNA/GBRU transfers a bunch of notes (maximum 25mm height) from the facia to the
Separator via the Pre-acceptor.

The Separator takes notes from the bunch and transfers them to the BV consecutively, where their
characteristics are checked by an optical line sensor, a magnetic sensor, a UV sensor and a thickness
sensor. Depending upon the check results, notes are transferred to the Escrow if genuine, or to a
Reservoir if rejected. Notes in the Reservoir are bunched up and returned to the facia slot.

In the ECB6 mode, if a note is identified as counterfeit, it is transferred to the counterfeit area of the
Reject Bin. Depending upon the settings, suspect notes can be distributed to a Suspect Cassette, Escrow,
or a Reservoir.

The following table summarizes the flow of notes for an Accept.

Categorization Mode/Destination
Source Category of Notes Non-ECB6 Mode ECB6 Mode

Pre-acceptor All Separator Separator

Separator Cat. 4 Genuine Escrow Escrow

Damaged Escrow Escrow
Cat. 3 Suspect Not applicable Germany: Suspect
cassette China: Reservoir
Standard: Escrow (by
parameter)
Cat. 2 Counterfeit Not applicable Counterfeit area
Cat. 1 Not recognized Reservoir Reservoir
Overflow of Escrow Reservoir Reservoir

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Deposit (Secondary Receipt of Notes)

ECB 6
Suspect
Cassette

During the Deposit the bunch of notes in Escrow is lifted up and transferred to the Separator.

The Separator takes each note from the bunch and transfers it to the BV unit consecutively, where its
characteristics are checked by the Optical line sensor, Magnetic sensor, UV sensor and Thickness sensor.
Depending upon the check results, each note is transferred by denomination to a corresponding
cassette, or to the reject area in Reject Box if damaged. If identified as counterfeit, the note is
transferred to the counterfeit area of the Reject Bin.

The following table summarizes the flow of notes for a Deposit.

Categorization Mode/Destination
Source Category of Notes Non-ECB6 Mode ECB6 Mode

Escrow All Separator Separator

Separator Cat. 4 Genuine Storage cassettes Storage cassettes
Damaged Reject area Suspect cassette
Cat. 3 Suspect Not applicable Germany: Suspect
cassette
China: Reject area
Standard: Suspect
cassette (by parameter)
Cat. 2 Counterfeit Not applicable Counterfeit area
Cat. 1 Not recognized Reject area Reject area
Overflow of Deposit or Configured Cassette Configured Cassette or
recycle storage cassette or Reject area Reject area

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Refund (Cancel Deposit)

During a Refund (cancelled deposit) the bunch of notes in the Escrow is lifted up and returned to the
facia slot via the Pre-acceptor.

The following table summarizes the flow of notes for the Refund.

Source Category of Destination

Notes

Escrow All Pre-acceptor

Dispense (GBRU Only)

ECB6
Suspect
Cassette

The Dispense function is available on the GBRU only.

Notes from a cassette are checked at Bill Validation unit and transferred to the Escrow.

The following table summarizes the flow of notes for a Dispense.

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Categorization Mode/Destination
Source Category of Notes Non-ECB6 Mode ECB6 Mode

Storage Cat. 4 Genuine Escrow Escrow

cassette Damaged Reject area Reject area
Cat. 3 Suspect Not applicable Reject area (default)
Escrow or Suspect
cassette (configurable)
Cat. 2 Counterfeit Not applicable Counterfeit area
Cat. 1 Not recognized Reject area Reject area
Overfeed from storage Reject area Reject area
cassette

Capture
On a Capture any notes left behind by a cardholder are taken back to the Separator, and those left in
the Escrow are also taken back to the Separator. The Separator takes notes from the bunch and
transfers them to the BV consecutively, where their characteristics are checked by the Optical line
sensor, Magnetic sensor, UV sensor and Thickness sensor. All the notes are transferred to a specified
location which may be, the Reject Area, the Capture Area, or Bill Cassettes.

ECB 6
Suspect
Cassette

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The following table summarizes the flow of notes for a Capture.

Categorization Mode/Destination
Source Category of Notes Non-ECB6 Mode ECB6 Mode

Pre- Cat. 4 Genuine Reject or Capture area Reject or Capture area or

acceptor Damaged or optionally to optionally to configured
/Escrow / configured cassettes cassettes
Reservoir Cat. 3 Suspect Not applicable Reject or Capture area or
optionally to configured
cassettes
Cat. 2 Counterfeit Not applicable Counterfeit area
Cat. 1 Not Captured area or Captured area or optional
recognized optional retract to retract to reject area.
reject area

Dual GBNA/GBRU
Dual GBNA/GBRU allows two devices to be deployed in the one ATM, allowing maximum capacity and
availability. The second device is identified by a label marked as 2, adjacent to the racking out handle.

In addition on the second device, a connector is installed to the SHT position on the Lower PCB, as
shown below.

Connector

Power Requirement
The power requirement for the GBNA/GBRU is as follows:

l Input voltage = +24 Vdc and +24 Vdc interlocked

l Internally generated supplies +12 Vdc, -12 Vdc, and +5 Vdc
l Peak current measured at GBNA/GBRU input connector = 30 A

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There are three fuses in the module power supply:

l Fuse 1 = 250 V 10 A (Littelfuse)

l Fuse 2 and Fuse 3 = 250 V 30 A (Littelfuse)

Sensors And Actuators

The diagram below shows the positions of sensors and actuators throughout the GBNA/GBRU. The
sections that follow name the sensors and actuators in each functional unit and briefly describe their
functions.

The drawing below represents older models of GBNA/GBRU:

Pre - Acceptor Separator Escrow / Reservoir Upper Transport

Unit Unit Unit Unit

Reject Bin

BV Unit

Lower
Transport
Unit

Currency
Cassette

The drawing below represents older models of GBNA/GBRU:

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Pre - Acceptor Separator Escrow / Reservoir Upper Transport

Unit Unit Unit Unit

Reject Bin

BV Unit

Lower
Transport
Unit

Currency
Cassette

Pre-Acceptor
The drawing below represents older models of GBNA/GBRU:

Symbol GBRU GBNA Class Function

PABM X X Stepper Motor Belt drive

PATM X X Stepper Motor Tray drive
PACM X X Stepper Motor Clamp drive
PAMG X X Linear Solenoid Accept Stopper drive
PDMG X X Linear Solenoid Dispense Stopper drive
PHMG X X Linear Solenoid Hook drive

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Symbol GBRU GBNA Class Function

PTHC X X Photo-Interrupter Detect Upper Transport home

position
POLC X X Photo-Interrupter Detect overload
PDPC X X Photo-Interrupter Detect tray delivery position
PRPC X X Photo-Interrupter Detect tray release hook position
PCEC X X Photo-Interrupter Detect carrier end position
PDAC X X Photo-Interrupter Detect D-stopper arrive position
PHPC X X Photo-Interrupter Monitor the status of PHMG
PHBC X X Photo-Interrupter Monitor the status of PABM
PLPC X X Photo-Interrupter Detect length check position
PTPC X X Photo-Interrupter Detect tray pulse
PBPC X X Photo-Interrupter Detect belt transfer pulse
PS1S X X Infrared Sensor / LED- Trigger for Shutter 1
S
PS2S X X Infrared Sensor / LED- Trigger for Shutter 2
S
PS3S X X Infrared Sensor / LED- Trigger for Shutter 3
S
PS4S X X Infrared Sensor / LED- Trigger for Shutter 4
S
PTCS X X Infrared Sensor / LED- Trigger for Clamp
S
PASS X X Infrared Sensor / LED- Trigger for Accept-Stopper
S
PDSS X X Infrared Sensor / LED- Trigger for Dispense-Stopper
S

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The drawing below represents the latest model of GBNA/GBRU:

FRU Memory
PDAC PAMG
POLC
PTHC

PCEC

PRPC
PS1S PTCS PHPC PDSS
PS2S
PS3S
PTPC
PS4S
PATM
PACM PHBC
PABM PBPC

PHMG

Symbol GBRU GBNA Class Function

PABM X X Stepper Motor Belt drive

PATM X X Stepper Motor Tray drive
PACM X X Stepper Motor Clamp drive
PAMG X X Linear Solenoid Hook drive
PHMG X X Linear Solenoid D-stopper drive
PTHC X X Photo-Interrupter Detect Upper Transport home
position
POLC X X Photo-Interrupter Detect overload
PDPC X X Photo-Interrupter Detect tray delivery position
PRPC X X Photo-Interrupter Detect tray release hook
position
PCEC X X Photo-Interrupter Detect carrier end position
PDAC X X Photo-Interrupter Detect D-stopper arrive position
PHPC X X Photo-Interrupter Monitor the status of PHMG
PHBC X X Photo-Interrupter Monitor the status of PABM
PTPC X X Photo-Interrupter Detect tray pulse
PBPC X X Photo-Interrupter Detect belt transfer pulse
PS1S X X Infrared Sensor / LED- Trigger for Shutter 1
S
PS2S X X Infrared Sensor / LED- Trigger for Shutter 2
S
PS3S X X Infrared Sensor / LED- Trigger for Shutter 3
S

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Symbol GBRU GBNA Class Function

PS4S X X Infrared Sensor / LED- Trigger for Shutter 4

S
PTCS X X Infrared Sensor / LED- Trigger for Clamp
S
PDSS X X Infrared Sensor / LED- Trigger for Dispense-Stopper
S
FRU X X Memory FRU Memory for Pre-Acceptor
Memory

Separator
SRMG
SPUC

SESM
SPBC SFOC SFIC
SEFM
SSUC

SSEC SEPM SSRS

SPPC SSLS
SSLC SFPC SSOS
SPCC
SDOS LSDOS SDIS LSDIS
Back:SCDC
Front:SHDC
SBLC SEDM

Symbol GBRU GBNA Class Function

SEPM X X Stepper Motor Pusher drive

SESM X X Stepper Motor Stage drive
SEFM X X Stepper Motor Pick drive
SEDM X X Stepper Motor Deskew drive
SRMG X X Linear Solenoid Return Roller drive
SPUC X X Photo-Interrupter Detect Pusher upper position
SSUC X X Photo-Interrupter Detect Stage upper position
SSLC X X Photo-Interrupter Detect Stage lower position
SPPC X X Photo-Interrupter Detect Pusher press position
SPBC X X Photo-Interrupter Detect Pusher bridge position
SSEC X X Photo-Interrupter Detect Separator empty
SFPC X X Photo-Interrupter Detect Feed Roller phase

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Symbol GBRU GBNA Class Function

SCDC X X Photo-Interrupter Detect the centre of the Deskew

lever
SHDC X X Photo-Interrupter Detect the home position of the
Deskew lever
SFOC X X Photo-Interrupter Detect the width of note in left
position
SFIC X X Photo-Interrupter Detect the width of note in right
position
SPCC X X Photo-Interrupter Detect Pusher pulse check
SBLC X X Photo-Interrupter Detect BV Entry Unit lock state
SSLS X X Infrared Sensor / LED-S Pre-check skew - left

SSRS X X Infrared Sensor / LED-S Pre-check skew - right

SSOS X X Infrared Sensor / LED-S Pre-check skew - Outside

SDIS X X Infrared Sensor / LED-S Detect Deskew - in position

SDOS X X Infrared Sensor / LED-S Detect Deskew - out position

Escrow / Reservoir
EELS ESCM
EERS ECRC
EERC ECHC
ECPC ECCC ERUC

ERLS
ERRS

ERSM ERRC
FRU
Memory
EDLS
EDRS
ETLS
ERLC ETRS EBMG

ESPC EESM EEUC

ESMG EELC
EECS

Symbol GBRU GBNA Class Function

EESM X X Stepper Motor Escrow Stage drive

ERSM X X Stepper Motor Reservoir Stage drive
ESCM X X Stepper Motor Carrier drive
EBMG X X Rotary Solenoid ESC-B Gate drive

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Symbol GBRU GBNA Class Function

ESMG X X Rotary Solenoid Escrow Stopper drive

ECHC X X Photo-Interrupter Detect Carrier home position
ECCC X X Photo-Interrupter Detect Carrier clear position
ECPC X X Photo-Interrupter Detect Carrier push-back position
ERUC X X Photo-Interrupter Detect Reservoir stage upper position
ERRC X X Photo-Interrupter Detect Reservoir Stage release position
ERLC X X Photo-Interrupter Detect Reservoir Stage lower position
EERC X X Photo-Interrupter Detect Escrow Stage release position
EEUC X X Photo-Interrupter Detect Escrow Stage upper position
EELC X X Photo-Interrupter Detect Escrow Stage lower position
ESPC X X Photo-Interrupter Detect Escrow Stopper position
ECRC X X Photo-Interrupter Detect Carrier Reservoir position
EELS X X Infrared Detect Escrow empty - left
Sensor/LED-L
EECS X X Infrared Detect Escrow empty - centre
Sensor/LED-L
EERS X X Infrared Detect Escrow empty - right
Sensor/LED-L
ETLS X X Infrared Detect top of stacked notes - left
Sensor/LED-L
ETRS X X Infrared Detect top of stacked notes - right
Sensor/LED-L
ERLS X X Infrared Sensor / Detect notes that pass in doorway of
LED-S Reservoir area - left
ERRS X X Infrared Sensor / Detect notes that pass in doorway of
LED-S Reservoir area - right
EDLS X X Infrared Sensor / Detect notes that pass in doorway of
LED-S Escrow area - left
EDRS X X Infrared Sensor / Detect notes that pass in doorway of
LED-S Escrow area - right
FRU X X Memory FRU Memory for Escrow
Memory (Latest model of GBNA/GBRU only)

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Upper Transport

UULC UEFS
UFFC

UEMG
UERS

UDMG URFC

UECS
UTMM
UCFC

URLC
UGDS
UGLC
UGAS
URHS
UAMG UCMG ULPC

Symbol GBRU GBNA Class Function

UTMM X X DC Brushless Motor Main Transport drive

UAMG X X Rotary Solenoid UB-A Gate drive
UCMG X X Rotary Solenoid UB-C Gate drive (Reject Bin gate)
UDMG X X Rotary Solenoid UB-D Gate drive (Captured area gate)
UEMG X X Rotary Solenoid UB-E Gate drive (Reject area gate)
UULC X X Photo-Interrupter Detect Upper-Lock state
URLC X X Photo-Interrupter Detect Reject-Lock state
UCFC X X Photo-Interrupter Detect Capture area full
UFFC X X Photo-Interrupter Detect Forgery area full
URFC X X Photo-Interrupter Detect Reject area full
ULPC X X Photo-Interrupter Detect Lower Base position state
UGLC X X Photo-Interrupter Detect Guide Lock state
UGAS X X Infrared Sensor / Trigger for (UA-UC) Gate
LED-S
UGDS X X Infrared Sensor / Trigger for (UD-UE) Gate
LED-S
URHS X X Infrared Sensor / Detect notes remaining at rear hole
LED-S
UECS X X Infrared Sensor / Detect notes that pass through the
LED-S entrance of the Capture area

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Symbol GBRU GBNA Class Function

UEFS X X Infrared Sensor / Detect notes that pass through the

LED-S entrance of the Forgery area
UERS X X Infrared Sensor / Detect notes that pass through the
LED-S entrance of the Reject area

BV Entry Transport

UFHS

Symbol GBRU GBNA Class Function

UFHS X N/A Infrared Sensor / Detect notes remaining at

LED-S front entry slot

Bill Validation Structure

The arrangement of sensors in the Bill Validation Unit is as shown below:

Optical Line Sensor Magnetic Sensor Thickness Sensor

Optical Line Sensor UV Sensor*

(Optional)

* In the GBVE version of the bill validator, the UV sensor is included in the Optical Line Sensor and is not
a separate UV spot sensor.

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Lower Transport
LFHS LRHS
LT3S BLLC

L4MG L3MG L2MG L1MG

Symbol GBRU GBNA Class Function

L(1-4) MG X (X) Rotary Solenoid Cassette gate drive

BLLC X X Photo-Interrupter Detect Lower Transport Lock state
LT3S X N/A Infrared Sensor / LED-S Trigger for L3/L4 Gate
LFHS X X Infrared Sensor / LED-S Detect notes remaining at entry
LRHS X X Infrared Sensor / LED-S Detect notes remaining at exit

Lower Base

BS4M BF4M BS3M BF3M BS2M BF2M BS1M BF1M

D4C D3C D2C D1C

Symbol GBRU GBNA Class Function

BS (1-4)M X X Stepper Motor Cassette Stage drive

BF (1-4)M X N/A Stepper Motor Cassette Pick drive
D (1-4) (0-4)C X X Custom Magnetic Switch Detect Cassette denominations (4 bit)

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Currency Cassette

CL[1-4]S CP[1-4]C
CR[1-4]S
CE[1-4]C
CS[1-4]C
C[1-4]MG
CV[1-4]C
CT[1-4]S

NE[1-4]C CO[1-4]C

NF[1-4]C
CF[1-4]C

Symbol GBRU GBNA Class Function

C(1- X X Linear Solenoid Cassette Feed Roller Lock drive

4)MG
CF(1-4)C X X Photo-Interrupter Detect Cassette full
CE(1-4)C X X Photo-Interrupter Detect Cassette empty
CP(1-4)C X X Photo-Interrupter Detect Stage press position
CS(1-4)C X X Photo-Interrupter Detect Feed Roller status
CV(1-4)C X X Photo-Interrupter Detect Vaned Wheel phase
CO(1- X X Photo-Interrupter Detect Feed Roller Lock state
4)C
CL(1-4)S X X Infrared Detect notes that pass through doorway -
Sensor/LED-S left
CR(1-4)S X X Infrared Detect notes that pass through doorway -
Sensor/LED-S right
CT(1-4)S X X Infrared Detect the top of stacked notes
Sensor/LED-L
NE(1- X - Photo-Interrupter Detect Cassette nearly empty
4)C
NF(1- X - Photo-Interrupter Detect Cassette nearly full
4)C

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TROUBLESHOOTING
Status Indicator Lights
An optional status indicator panel is located on the front of the module. The panel has a map of the
GBNA/GBRU with 28 status indicator LEDs to pinpoint any problems in each area..

Rear Access Front Access

The lights indicate status as follows:

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Status Indicator Light Colour State Description

Upper Module Status Indicator Red OFF Upper Module has no problem to report.
Lights ON SOLID At least one latch in the Upper Module is
not closed.
FLASHING Upper Module is reporting a jam or fault
condition.
Amber ON SOLID Nearly full
Green OFF Upper Module is ‘Not Ready to Use’.
ON SOLID Upper Module is ‘Ready to Use’.
Lower Module Status Indicator Red OFF Lower Module has no problem to report.
Lights Cassettes removed
ON SOLID At least one latch in the Lower Module is not
closed.
FLASHING Lower Module is reporting a jam or fault
condition.
Amber ON SOLID Full, Nearly full, Low or Empty of cassettes
Green OFF Lower Module is ‘Not Ready to Use’.
Cassettes removed
ON SOLID Lower Module is ‘Ready to Use’
Separator front door (No. 9) N/A OFF No power.
Escrow Top cover (No. 15)
Top transport latch (No. 20) Red ON SOLID The latch is open or not properly secured.
Under RJ door (No. 22)
Lower transport latch (No. 25) Green ON SOLID The latch is closed with no attention
Lower Module latch (No. 29) required.
Reject Bin Status Indicator N/A OFF Removed
Light (No. 19) Red ON SOLID Full
Amber ON SOLID Nearly full
Green ON SOLID OK
Cassette Position 1 N/A OFF Removed
Cassette Position 2 Red ON SOLID Attention required: cassette not correctly
Cassette Position 3 loaded or full
Cassette Position 4
Amber ON SOLID Full, Nearly full, Low or Empty
Green ON SOLID OK

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Status Indicator Light Colour State Description

Shutter Status Indicator Light Red FLASHING Shutter error

Green ON SOLID OK

Error Messages
The tables in this section provide recommended corrective actions for the error messages listed. All of
the sensors in the device are self-cleaning under normal operating conditions. However, if any sensors
do become dirty as a result of, for example, misuse, NCR recommends cleaning these with a soft, dry,
lint-free cloth.

1. Refer to the NCR publications B006-6273 Diagnostic Status Code Notebook and B006-6524
GBNA/GBRU Error Code Specification for details of the GBNA/GBRU M-status and device error
codes mapped to FRU locations.
2. Refer to B006-6622-A000 GBRU/GBNA Circuit Diagrams for details of all circuits.

FRU Locations
The following illustrations identify the locations of each of the FRUs referenced in this section. The top
illustration is viewed from the left-hand side of the device, the bottom is viewed from the right-hand
side.

Separator Separator to Escrow/Reservoir

Pre-acceptor Escrow/Reservoir
Timing Belts
Upper Transport

Removable
Reject Bin

BV Entry
Transport

Bill Validator
Gas Strut
(BV) and Fan

Lower Transport
4 3 2 1

Currency
Cassettes

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Separator to
Escrow/Reservoir
Main Upper Upper Transport Timing Belt Pre-acceptor
PCB

Separator PCB

Main Timing Upper Module

Belt Link Cable
BV Entry
Transport
Push Latch
(Rear Access)
Lower
Transport

Deposit Motor

Recycler Motor
Lower PCB
Power Supply (Reed Switches
PCB behind)

Error Tables
Shutter

Error Message M_ SOH Corrective Action

Status Action/Type

Unable to determine 26 Inspect_ The shutter is attached to the rear side of the ATM
Shutter position Now/Repair facia.
Check for damage or jam condition.
Remove foreign object, debris or jammed notes.
Refer to Foreign Object Removal (page 52) and Jam
Clearance – Upper Module (page 33).
Check for misalignment. Refer to Adjustments
(page 68).

Pre-acceptor

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Error M_ SOH Corrective Action

Message Status Action/Type

Pre- 27 Inspect_ Also see potential causes and fixes for this M_Status in the
Acceptor Now/Repair Standard Work Instructions
Mechanism http://www.infoprod.ncr.com/html/swi/
Failure Replace FRU. Refer to FRU Replacement (page 81).

Pre- 0 Clean_ Self-cleaning. Visually inspect sensors. If dirty, clean with a

Acceptor Soon/Repair dry, lint-free cloth. If damaged, replace FRU. Refer to FRU
Sensor Dirty Replacement (page 81).
Other Pre- 4 Inspect_ Check for damage or jam condition. Remove foreign object,
Acceptor Now/Repair debris or jammed notes. Refer to Foreign Object Removal
Failure (page 52) and Jam Clearance – Upper Module (page 33).
Pre- 28 Otherwise, replace FRU. Refer to FRU Replacement (page 81).
Acceptor
Transport
Sensor
Failure
Other Pre- 28
Acceptor
Transport
Failure

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Separator

Error Message M_Status SOH Corrective Action

Action/Type

Separator 29 Inspect_ Check for damage or jam condition.

Pusher Jammed Now/Repair Remove foreign object, debris or jammed notes.
Up Refer to Foreign Object Removal (page 52) and Jam
Separator 29 Clearance – Upper Module (page 33).
Pusher Jammed Otherwise, replace FRU. Refer to FRU Replacement
Down (page 81).

Separator Stage 29
Jammed Up
Separator Stage 29
Jammed Down
Other 29 Inspect_ Check for damage or jam condition.
Separator Now/Repair Remove foreign object, debris or jammed notes.
Failure Refer to Foreign Object Removal (page 52) and Jam
Clearance – Upper Module (page 33).
Otherwise, replace FRU. Refer to FRU Replacement
(page 81).
Also see potential causes and fixes for this M_Status in the Standard Work Instructions
http://www.infoprod.ncr.com/html/swi/
Separator's 0 Replace_ Replace FRU. Refer to FRU Replacement (page 81).
feed & pick Soon/Replace
roller rubber
worn
Separator 0 Clean_ Self-cleaning.
Sensor Dirty Soon/Repair Visually inspect sensors. If dirty, clean with a dry,
lint-free cloth. If damaged, replace FRU. Refer to
FRU Replacement (page 81).

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Separator Transport

Error Message M_ SOH Corrective Action

Status Action/Type

Separator 30 Inspect_ Check for damage or jam condition.

Transport Now/Repair Remove foreign object, debris or jammed notes. Refer to
Sensor Failure Foreign Object Removal (page 52) and Jam Clearance –
Other 30 Upper Module (page 33).
Separator Otherwise, replace FRU. Refer to FRU Replacement (page
Transport 81).
Failure

Pre Bill Validator (BV Entry Transport)

Error Message M_Status SOH Corrective Action

Action/Type

Pre-Bill 31 Inspect_ Check for damage or jam condition.

Validator Now/Repair Remove foreign object, debris or jammed notes.
Transport Refer to Foreign Object Removal (page 52) and Jam
Sensor Failure Clearance – Upper Module (page 33).
Other Pre-Bill 31 Otherwise, replace FRU. Refer to FRU Replacement
Validator (page 81).
Transport
Failure
Also see potential causes and fixes for this M_Status in the Standard Work Instructions
http://www.infoprod.ncr.com/html/swi/
Pre-Bill 0 Clean_ Self-cleaning.
Validator Soon/Repair Visually inspect sensors. If dirty, clean with a dry, lint-
Transport free cloth. If damaged, replace FRU. Refer to FRU
Sensor Dirty Replacement (page 81).

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Bill Validator

Error M_Status SOH Corrective Action

Message Action/Type

Bill Validator 0 Inspect_ Replace FRU. Refer to FRU Replacement (page 81).
Fan Slow Soon/Repair
Bill Validator 19 Inspect_ Check for damage or jam condition. Remove foreign
Failure Now/Repair object, debris or jammed notes. Refer to Foreign Object
Removal (page 52) and Jam Clearance – Upper Module
(page 33). Otherwise, replace FRU. Refer to FRU
Replacement (page 81).
Bill Validator 0 Clean_ Self-cleaning. Visually inspect sensors. If dirty, clean with
Sensor Dirty Soon/Repair a dry, lint-free cloth. If damaged, replace FRU. Refer to
FRU Replacement (page 81).
Bill Validator 24 Replace_ Replace FRU. Refer to FRU Replacement (page 81).
Battery Low Soon/Replace
Bill Validator Replace_
Battery Out Now/Replace
Also see potential causes and fixes for this M_Status in the Standard Work Instructions
http://www.infoprod.ncr.com/html/swi/

Post Bill Validator (BV Exit Transport)

Error Message M_ SOH Corrective Action

Status Action/Type

Post-Bill Validator 33 Inspect_ Check for damage or jam condition.

Transport Sensor Now/Repair Remove foreign object, debris or jammed notes. Refer
Failure to Foreign Object Removal (page 52) and Jam
Other Post-Bill 33 Clearance – Upper Module (page 33).
Validator Otherwise, replace FRU. Refer to FRU Replacement
Transport Failure (page 81).

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 NCR SelfServ 88 ATM Service Manual
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Error Message M_ SOH Corrective Action

Status Action/Type

Post-Bill Validator 0 Clean_ Self-cleaning.

Transport Sensor Soon/Repair Visually inspect sensors. If dirty, clean with a dry, lint-
Dirty free cloth. If damaged, replace FRU. Refer to FRU
Replacement (page 81).

Escrow

Error M_Status SOH Corrective Action

Message Action/Type

Escrow 34 Inspect_ Check for damage or jam condition.

Transport Now/Repair Remove foreign object, debris or jammed notes. Refer
Sensor to Foreign Object Removal (page 52) and Jam Clearance
Failure – Upper Module (page 33).
Other 34 Otherwise, replace FRU. Refer to FRU Replacement
Escrow (page 81).
Transport
Failure
Escrow 0 Clean_ Self-cleaning.
Transport Soon/Repair Visually inspect sensors. If dirty, clean with a dry, lint-
Sensor Dirty free cloth. If damaged, replace FRU. Refer to FRU
Replacement (page 81).

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 NCR SelfServ 88 ATM Service Manual
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Error M_Status SOH Corrective Action

Message Action/Type

Escrow 35 Inspect_ Check for damage or jam condition.

Jammed Up Now/Repair Remove foreign object, debris or jammed notes. Refer
Escrow 35 to Foreign Object Removal (page 52) and Jam Clearance
Jammed – Upper Module (page 33).
Down Otherwise, replace FRU. Refer to FRU Replacement
(page 81).
Escrow 35
Sensor
Failure
Escrow Jam 35
Other 35
Escrow
Failure
Also see potential causes and fixes for this M_Status in the Standard Work Instructions
http://www.infoprod.ncr.com/html/swi/
Escrow 0 Clean_ Self-cleaning.
Sensor Dirty Soon/Repair Visually inspect sensors. If dirty, clean with a dry, lint-
free cloth. If damaged, replace FRU. Refer to FRU
Replacement (page 81).

Reservoir

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Error M_Status SOH Corrective Action

Message Action/Type

Reject 36 Inspect_ Check for damage or jam condition.

Reservoir Now/Repair Remove foreign object, debris or jammed notes. Refer to
jammed up Foreign Object Removal (page 52) and Jam Clearance –
Reject 36 Upper Module (page 33).
Reservoir Otherwise, replace FRU. Refer to FRU Replacement (page
jammed 81).
down
Other Reject 36
Reservoir
Failure
Also see potential causes and fixes for this M_Status in the Standard Work Instructions
http://www.infoprod.ncr.com/html/swi/

Bunch (Top) Transport

Error M_Status SOH Corrective Action

Message Action/Type

Bunch 37 Inspect_ Check for damage or jam condition.

Transport Now/Repair Remove foreign object, debris or jammed notes. Refer to
Sensor Foreign Object Removal (page 52) and Jam Clearance –
Failure Upper Module (page 33).
Other 37 Otherwise, replace FRU. Refer to FRU Replacement (page
Bunch 81).
Transport
Failure
Also see potential causes and fixes for this M_Status in the Standard Work Instructions
http://www.infoprod.ncr.com/html/swi/

NCR - CONFIDENTIAL AND PROPRIETARY

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 NCR SelfServ 88 ATM Service Manual
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Reject Transport

Error M_Status SOH Corrective Action

Message Action/Type

Reject 38 Inspect_ Check for damage or jam condition.

Transport Now/Repair Remove foreign object, debris or jammed notes. Refer
Sensor to Foreign Object Removal (page 52) and Jam Clearance
Failure – Upper Module (page 33).
Other Reject 38 Otherwise, replace FRU. Refer to FRU Replacement
Transport (page 81).
Failure
Also see potential causes and fixes for this M_Status in the Standard Work Instructions
http://www.infoprod.ncr.com/html/swi/
Reject 0 Clean_ Self-cleaning.
Transport Soon/Repair Visually inspect sensors. If dirty, clean with a dry, lint-
Sensor Dirty free cloth. If damaged, replace FRU. Refer to FRU
Replacement (page 81).

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Reject Bin Area and Cassette Transport

Error Message M_Status SOH Corrective Action

Action/Type

Captured Area 41 Not_ No action.

Not Present Configured
Cassette 0 Inspect_ Check for damage or jam condition.
Transport Now/Repair Remove foreign object, debris or jammed notes.
Sensor Failure Refer to Foreign Object Removal (page 52) and Jam
Cassette 42 Clearance – Upper Module (page 33).
Transport Otherwise, replace FRU. Refer to FRU Replacement
Motor Rotate (page 81).
trouble
Other Cassette 42
Transport
Failure
Also see potential causes and fixes for this M_Status in the Standard Work Instructions
http://www.infoprod.ncr.com/html/swi/
Cassette 0 Clean_ Self-cleaning. Visually inspect sensors. If dirty, clean
Transport Soon/Repair with a dry, lint-free cloth. If damaged, replace FRU.
Sensor Dirty Refer to FRU Replacement (page 81).

Lower Transport

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 NCR SelfServ 88 ATM Service Manual
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Error M_Status SOH Corrective Action

Message Action/Type

Lower 43 Inspect_ Check for damage or jam condition.

Transport Now/Repair Remove foreign object, debris or jammed notes. Refer to
Sensor Foreign Object Removal (page 52) and Jam Clearance –
Failure Upper Module (page 33).
Other Lower 43 Otherwise, replace FRU. Refer to FRU Replacement (page
Transport 81).
Failure
Also see potential causes and fixes for this M_Status in the Standard Work Instructions
http://www.infoprod.ncr.com/html/swi/

Cassettes

Error M_Status SOH Corrective Action

Message Action/Type

Cassette 44 Inspect_ Check for damage or jam condition. Remove foreign object,
Stage Now/Repair debris or jammed notes. Refer to Foreign Object Removal
Jammed (page 52) and Jam Clearance – Upper Module (page 33).
Up Otherwise, replace FRU. Refer to FRU Replacement (page 81).
Cassette 44
Stage
Jammed
Down
Cassette 44
Sensor
Failure
Cassette 44
Pick Fail
Other 44
Cassette
Failure

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 NCR SelfServ 88 ATM Service Manual
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Error M_Status SOH Corrective Action

Message Action/Type

Also see potential causes and fixes for this M_Status in the Standard Work Instructions
http://www.infoprod.ncr.com/html/swi/
Cassette 0 Clean_ Self-cleaning. Visually inspect sensors. If dirty, clean with a
Sensor Soon/Repair dry, lint-free cloth. If damaged, replace FRU. Refer to FRU
Dirty Replacement (page 81).

Miscellaneous

Error Message M_ SOH Action/Type Corrective Action

Status

Hardware Failure 48 Inspect_ Upper control board failure. Inspect and replace
Now/Repair or repair.
Download failure 2 Inspect_ Re-install BV software or reboot.
Now/Repair
Communications 1 Inspect_ Check cables (USB etc) and reboot.
failure Now/Repair

Jam Clearance – Upper Module

Notes can become jammed in any of the sub-modules and/or transports. The upper and lower modules
comprise the following sub-modules and transports:

Top Module
Bunch Transport Reject Reservoir
Pre-acceptor
and Escrow
Reject Transport

Separator Reject Bin

(Stack Area)
Separator Transport Cassette
Transport
Pre-BV Transport
Bill Validator (BV) Post BV Transport

Lower Transport
4 3 2 1 ( Front & Rear Covers )
Lower Transport
Exits

Cassettes

Note that the following procedures have different instructions depending on whether the pre-acceptor
will completely clear the security enclosure when the cash acceptor and recycler is pulled out.

Pre-acceptor
A. Pre-acceptor does not clear the Security Enclosure

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For older GBNA/GBRU models:

1. If the jammed notes are located near the front entry slot, turn the green knob on the right-hand
side of the pre-acceptor counter-clockwise to rotate the belt and move the notes to the front of
the pre-acceptor.

2. When the notes are accessible, carefully remove them from the pre-acceptor unit.
3. If the jammed notes are located near the rear of the front entry slot, turn the green knob
clockwise to move the pusher fully down. Turn the green knob on the right-hand side of the pre-
acceptor clockwise to rotate the belt and move the notes into the stack area.

4. Remove the notes from the stack area and return the pusher back to the original position.
For the latest GBNA/GBRU model:

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5. If the jammed notes are located near the front entry slot, hold the clamp up to access the
jammed notes.

6. When the notes are accessible, carefully remove them from the pre-acceptor unit.
7. If the jammed notes are located near the rear of the front entry slot, turn the green knob
clockwise to move the pusher fully down. Turn the green knob on the right-hand side of the pre-
acceptor clockwise to rotate the belt and move the notes into the stack area.

8. Remove the notes from the stack area and return the pusher back to the original position.
B. Pre-acceptor does clear the Security Enclosure

For older GBNA/GBRU models only:

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9. Raise and hold up the pre-acceptor clamp with one hand.

10. With the other hand, pull out any notes jammed at the front entry slot.
11. If the jammed notes are not in an accessible position, turn the green knob on the right-hand side
of the pre-acceptor to rotate the belt and move the notes.

12. When the notes are accessible, carefully remove them from the pre-acceptor unit.

Separator (Stack Area)

A. Pre-acceptor does not clear the Security Enclosure

1. Pull up the top module using the green handle, until the gas strut is fully extended. Push down
on the top module to make sure the lock/release lever has locked open - the top module should
not move down.

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2. Pull up the pre-acceptor unit using the green handle until the stay bar locks it into the highest
position.

3. Pull down the panel to view and access the separator tray.

4. The parts in the separator stack area can be moved by turning knobs 6, 7 and 8 clockwise and
counter-clockwise.
Turn the green knob (8) clockwise to move the stage fully down.
Turn the green knob (7) clockwise to move the pusher fully down.
Turn the green knob (6) counter-clockwise to turn the note-pick wheel to move any notes into
the stack area.

Pusher

Note-picker

Stage

5. Remove any jammed notes from the separator tray.

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WARNING
Push only the front part of the pre-acceptor stay bar.
Do not grip the stay bar when lowering the pre-acceptor.
6. To close the pre-acceptor, slightly lift and hold it up using the green handle. While holding up
the pre-acceptor, push the stay bar slightly backwards to release the stay bar. Carefully lower
the pre-acceptor.

B. Pre-acceptor does clear the Security Enclosure

7. Pull up the pre-acceptor unit using the green handle until the stay bar locks it into the highest
position.

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8. Pull down the panel to view and access the separator tray.

9. The parts in the separator stack area can be moved by turning knobs 6, 7 and 8 clockwise and
counter-clockwise.
Turn the green knob (8) clockwise to move the stage fully down.
Turn the green knob (7) clockwise to move the pusher fully down.
Turn the green knob (6) counter-clockwise to turn the note-pick wheel to move any notes into
the stack area.

Pusher

Note-picker

Stage

Note: The stage and pusher may be located at different places within the separator area
than illustrated here.

10. Now, turn the green knob (8) counter-clockwise to move the stage back up. When notes are
accessible, lower the separator flap (10) and carefully remove them from the stack area.

WARNING
Push only the front part of the pre-acceptor stay bar. Do not grip the stay bar when
lowering the pre-acceptor.

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 NCR SelfServ 88 ATM Service Manual
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11. To close the pre-acceptor, slightly lift and hold it up using the green handle. While holding up
the pre-acceptor, push the stay bar slightly backwards to release the stay bar. Carefully lower
the pre-acceptor.

Top Module
The following modules can be accessed by opening the top module:

l Separator Transport
l Bill Validator
l Post-Bill Validator (BV) Transport
l Escrow Transport
l Escrow
l Reject Reservoir
l Reject Transport
l and for clearing Pre-Bill Validator jams

To open the top module, proceed as follows:

1. Pull up the top module using the green handle, until the gas strut is fully extended. Push down
on the top module to make sure the lock/release lever has locked open —the top module
should not move down.

Note: Notes can be located in any of the areas listed above. Therefore it is recommended that
all of the areas are checked and any notes removed before closing the top module.

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 NCR SelfServ 88 ATM Service Manual
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WARNING
Handle with care - the top module is heavy.

Separator Transport
1. If the notes are not immediately accessible, turn the green wheel counter-clockwise on the side
of the upper module to move the notes through the main transport.
2. When the notes are accessible, carefully remove them from the separator transport.

Bill Validator (BV)

1. Pull up the latch on the BV lid to open the BV unit.

2. Push up and hold open the BV lid, carefully remove any notes from inside the BV unit. Take care
not to scratch or damage the BV sensors.
3. Close the BV cover ensuring the latch clicks into the home position.

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 NCR SelfServ 88 ATM Service Manual
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Post-BV Transport
1. If the notes are not immediately accessible, turn the large green knob on the side of the upper
module counter-clockwise to move the notes through the main transport. When the notes are
accessible, carefully remove them from the transport.

Pre-Bill Validator (BV) Transport

To clear jams in the pre-BV transport, first remove any notes from the BV and the post-BV transport.
Proceed as follows:

1. With the top module closed, turn the green knob clockwise to reverse the transport. This action
can reverse any notes jammed in the pre-BV transport and move them back into the separator
transport, from where they can be removed.
2. Open the top module. The separator transport opens slightly when the top module is opened.
Remove any accessible notes. If notes are not accessible, turn the large green knob on the side
of the upper module to move the notes further through the main transport. When notes are
accessible, carefully remove them from the separator transport.

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 NCR SelfServ 88 ATM Service Manual
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Reject Transport
1. Pull forward the green tab to open the reject transport.

2. Turn the large green knob on the side of the upper module to move the notes to an accessible
position in the transport.
3. Hold open the reject transport, and remove any notes from inside the transport.
4. Release the reject transport before closing the top module. It does not latch but should fall back
into its home position.

Escrow Transport, Escrow, and Reject Reservoir

1. Pull back the green tab to open the escrow transport. The escrow and reject reservoir are
located behind the transport.

2. Turn the green knob on the far side of the escrow transport to move the transport forwards or
backwards.

3. When the notes are accessible, carefully remove them from the escrow transport.

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 NCR SelfServ 88 ATM Service Manual
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4. Turn the green knob on the side of the upper module to move the reject reservoir stage up and
down. Turn the green knob on the top of the upper module to move the escrow stage down and
up.

Reject Reservoir
Stage

Escrow
Stage

5. When the notes are accessible, carefully remove them from the escrow and reject reservoir.
6. Close the escrow transport ensuring the latch clicks into the home position.

Closing the Top Module

WARNING
Be careful not to pinch your fingers between the gas strut and top module when
closing the top module.
1. To close the top module, the gas strut must first be released. To do this, slightly push up the top
module and then push forward the gas strut lock/release lever using the green tab.

2. Hold the gas strut in the released position and, using the top module handle, partially close the
top module. Release the strut.

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3. Press down firmly on the green panel until the module is as far as it will go back into the home
position. Then, press down firmly on the top module handle to lock the module into place.

Bunch Transport
1. Push in the latch on the transport cover and pull up the cover to approximately 45o. The bunch
transport containing the note carrier and escrow stage is located under the cover.

Note: Depending on the progress of the transaction when the jam occurred, the note carrier
and escrow stage (underneath) may be located at different places than illustrated below.

2. Turn the green knob to move the note carrier backwards and forwards, to access the jammed
notes.

3. When the notes are accessible, carefully remove them from the bunch transport area.
4. Push down on the edge of the transport cover near the green latch to close the cover, ensuring
the latch clicks into the home position.

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 NCR SelfServ 88 ATM Service Manual
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CAUTION
Do not apply pressure to the yellow/black area on the top of the transport cover.
Note: If the transport is not closed properly, an error message will be displayed (replace the
bunch transport). To clear this error, open the transport, check for any obstructions and then
close the transport correctly.

Cassette Transport and Fixed Reject Bin

To clear jams located in the cassette transport on a device with a fixed reject bin, proceed as follows:

1. Remove the reject bin door seal (if fitted). Open the reject bin door.

2. Check for jammed notes in each pocket and remove them carefully.

Counterfeit

Reject

3. Close the reject bin door and replace the seal (if fitted).
Note: If the bin is not closed properly, an error message will be displayed
(replace the counterfeit/reject/captured area - fixed reject
bin). To clear this error, open the door, check for any obstructions and then close the
door correctly.

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 NCR SelfServ 88 ATM Service Manual
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4. The cassette transport is situated under the reject bin. To open the transport, pull up the
transport latch.

5. If notes are not immediately accessible, turn the large green knob to move notes through the
transport. Carefully remove any jammed notes from the transport.
6. To close the cassette transport, push down on the transport ensuring it returns to its home
position.
Note: If the transport is not closed properly, an error message will be displayed
(replace the cassette transport - fixed reject bin). To clear this
error, open the transport, check for any obstructions and then close the transport
correctly.

Cassette Transport and Removable Reject Bin

To clear jams located in the cassette transport on a device with a removable reject bin, proceed as
follows:

1. Press the green release button to eject the bin.

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2. Using the green handle, carefully remove the reject bin by pulling up.

3. Check the entry slots on the back of the bin and remove any jammed notes carefully.

4. Unlock the key lock (if fitted) on the reject bin door.
5. Remove the bin latch seal (if fitted). Open the bin door.

6. Check for jammed notes in each pocket and remove them carefully.

Counterfeit

Reject

Capture

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 NCR SelfServ 88 ATM Service Manual
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7. Close the bin door and replace the latch.

8. Replace the latch seal (if fitted) and lock the key lock (if fitted).
9. The cassette transport is situated under the reject bin. To open the transport, pull up the
transport latch.

10. If notes are not immediately accessible, turn the large green knob to move notes through the
transport. Carefully remove any jammed notes from the transport.
11. To close the cassette transport, push down on the transport ensuring it returns to its home
position.
Note: If the transport is not closed properly, an error message will be displayed (replace the
cassette transport - removable reject bin). To clear this error, open the transport, check for any
obstructions and then close the transport correctly.

CAUTION
Make sure the cassette transport is properly closed before replacing
the reject bin to avoid damage to the unit.
12. Replace the bin into the cash acceptor and recycler and push it in. Make sure the bin is pushed
fully home.

Note: If the bin is not closed properly, an error message will be displayed (replace the
counterfeit/reject/captured area - removable reject bin). To clear this error,
remove the bin, check for any obstructions and then replace the bin correctly.

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Foreign Object Removal

Foreign objects or media other than notes can be captured or released in the following areas:

l Pre-acceptor
l Separator (Stack Area)
l Separator Transport and Bill Validator

Inspect the device and remove these on a regular basis.

The following procedures have different instructions depending on whether the pre-acceptor will
completely clear the security enclosure when the cash acceptor and recycler is pulled out.

Pre-acceptor
1. Pull up the pre-acceptor.
A. Pre-acceptor does not clear the Security Enclosure
l Pull up the top module using the green handle, until the gas strut is fully extended. Push

down on the top module to make sure the lock/release lever has locked open — the top
module should not move down.

l Pull up the pre-acceptor unit using the green handle until the stay bar locks it into the highest
position.

B. Pre-acceptor does clear the Security Enclosure

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l Pull up the pre-acceptor unit using the green handle until the stay bar locks it into the highest
position.

2. Remove any foreign objects remaining in the pre-acceptor:

l For older GBNA/GBRU models

Inspect the four holes and remove any foreign objects remaining in the pre-acceptor.

l For the latest GBNA/GBRU model

Inspect the lower frame hole and remove any foreign objects remaining in the Pre-acceptor.

3. Whilst the pre-acceptor is up, lift the pre-acceptor clamp to release any foreign objects which
may be lodged in the transport. These should fall onto the separator pusher or stage.

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4. Inspect the top of the separator pusher and stage and remove any foreign objects which have
fallen through the pre-acceptor.

5. Inspect the following areas to check if any foreign objects have dropped down from these four
holes:
l Under the pre-acceptor
l On the base of the security enclosure
l On the floor outside the security enclosure
6. Carefully remove any objects found.
7. Close the pre-acceptor.

WARNING
Push only the front part of the pre-acceptor stay bar. Do not grip the stay bar when
lowering the pre-acceptor.
A. Pre-acceptor does not clear the Security Enclosure

l Slightly lift and hold it up using the green handle. While holding up the pre-acceptor, push the stay
bar slightly backwards to release the stay bar. Carefully lower the pre-acceptor.

l Close the top module.

B. Pre-acceptor does clear the Security Enclosure

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l Slightly lift and hold it up using the green handle. While holding up the pre-acceptor, push the stay
bar slightly backwards to release the stay bar. Carefully lower the pre-acceptor.

Separator (Stack Area)

1. Access the stack area by pulling up the pre-acceptor.
2. Pull down the panel to view and access the separator tray.

3. Turn the green knob (8) to move the stage fully up.
Turn the green knob (7) to move the pusher fully up.

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Note: The stage and pusher may be located at different places within the separator area than
illustrated here.

4. Inspect the full width of the separator tray and the surrounding area and carefully remove any
foreign objects which have dropped down.

5. Return the separator panel to its vertical position.

6. Close the pre-acceptor.

WARNING
Push only the front part of the pre-acceptor stay bar. Do not grip the
stay bar when lowering the pre-acceptor.

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Separator Transport and Bill Validator

1. Look through the curved hole to the left side of the gas strut to check if any foreign objects have
become stuck in this area.

2. Pull up the top module using the green handle, until the gas strut is fully extended. Push down
on the top module to make sure the lock/release lever has locked open —the top module
should not move down.

3. Inspect the separator transport and the top surface of the bill validator. Carefully remove any
foreign objects which have dropped down.

Separator Transport

Bill Validator

4. Close the top module.

WARNING
Be careful not to pinch your fingers between the gas strut and top module when
closing the top module.

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DIAGNOSTICS
Level 0
None.

Level 1
Level 1 tests for the GBNA/GBRU are:

1. Clear In*
2. Accept
3. Encash
4. Refund
5. Status *
6. Report Definitions
7. Deposit Run-To-Run Sequence 1 *
8. Deposit Run-To-Run Sequence 2 *
9. Shutter Test
10. Set Notes
11. Stack
12. Present
13. Dispense *
14. Test Cash Units *
15. Test Guide Light
16. Dispense Run-To-Run Sequence *
17. Motor Test *
18. Save Statistics
19. Save BV Info

Note: Looping is available on the tests marked (*) above.

Dispense Functionality
The following tests will only be available when the GBRU supports dispense operations:

l Set Notes
l Stack
l Present
l Dispense
l Test Cash Units
l Dispense Run-To-Run sequence.

Security
The following tests are not offered unless access to the safe has been identified (see “Dispense
Authorisation” below):

l Stack
l Present

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l Dispense
l Test Cash Units
l Encash
l Deposit Run-To-Run Sequence 2.

Dispense Authorisation
To authorize diagnostic dispense tests on the GBRU proceed as follows:

1. Enter GBRU/GBNA diagnostics.

2. Press and hold down switch ST on the Main Upper PCB.
3. Wait for the seven segment LED displays to change from 0 0 to ≡ ≡ and release the switch.

4. Wait for diagnostics to reload with the secure options added.

Clear IN
The CLEAR IN test causes a mechanical reset of the device to be attempted. If successful, any notes
found in the device (other than in the cassette areas) will be cleared into the reject area.

If the device is successfully cleared, a DEVICE CLEARED message is displayed. If not, a DEVICE NOT
CLEARED message is displayed along with the appropriate M_STATUS and M_DATA.

Accept
The ACCEPT test enables the GBNA/GBRU to accept a bunch of notes. On receipt of the hardware's
response to the enable, the returned M_STATUS and M_DATA fields are displayed.

If the M_CODE from the response is not GOOD PENDING the test will terminate with a Fail status.
Otherwise, you are prompted to enter a bunch of notes. If no notes are entered within 15 seconds, the
test times out; the GBRU is disabled, a NO NOTES ENTERED message is displayed and the test
terminates.

If notes were entered a PROCESSING NOTES message is displayed while the notes are being validated.

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If any (or all) of the notes are subsequently rejected as invalid, the invalid notes are presented at the
exit slot and a PLEASE REMOVE NOTES message is displayed. If the notes in the slot are not removed
within 15 seconds, they will be retracted to the reject area and a NOTES RETRACTED message displayed.

If all notes have been accepted or once the invalid notes have been removed from the exit slot (either
manually within the required timeframe or by the Retract operation completing), a NOTES PROCESSED
message is displayed along with the total number of each denomination of notes accepted. If ECB
Article 6 is applied, each denomination will be reported per category.

Encash
The ENCASH test displays a warning that money is about to be moved into non-refundable storage bins
and you are asked to confirm the operation through an OK button. If you do not confirm within 10s, the
test automatically cancels.

If the test cancels, any notes in the Escrow will remain there and a NO NOTES ENCASHED message is
displayed.

When the OK button is clicked, the GBRU stores notes from the Escrow to the cassettes according to the
sorting defined. When the test response is received, the returned M_STATUS and M_DATA fields are
displayed.

A NOTES ENCASHED message is displayed if the command succeeds; otherwise a NO NOTES ENCASHED
message is displayed.

Note: If the last live deposit transaction specified using the recycle units the deposited notes will be
sent to the recycle cassettes. If the last live deposit transaction did not specify using the recycle units
(the default setting after a reboot) then the deposited notes will be sent to the ‘ALL IN’ cassette.

Refund
The REFUND test attempts to refund any notes currently held in the Escrow back to the facia. When the
test response is received, the returned M_STATUS and M_DATA fields are displayed.

The GBRU moves any notes currently held in the Escrow to the exit slot and displays a PLEASE REMOVE
NOTES prompt. A NO NOTES REFUNDED message is displayed if there were no notes in the escrow to
refund.

If the notes are not removed within 15s, they are retracted to the Retract area and a NOTES RETRACTED
message is displayed. Completion of the Retract operation or manual removal of the notes from the exit
slot terminates the test.

Note: If ECB Article 6 is applied, then it is possible that some notes (in Cat. 2 and possibly Cat. 3) will be
retained in the device on issuance of the refund according to the ECB rules applied.

Status
The STATUS test interrogates the GBRU status. When the test response is received, the reported M_
STATUS and M_DATA fields are displayed. Sensor data is also displayed using 64 bytes of data, one bit
for each sensor. This can be used as a sensor test when looping is selected.

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Status Test Output

The following table describes the data returned from the STATUS test. It comprises 64 bytes of data
which reflect the state of the sensors in the device - one bit for each sensor. Use this data with the
previous illustrations.

Byte Bit
7 6 5 4 3 2 1 0

1 PCEC PBPC PRPC PTPC PDPC POLC PTHC

2 PHPC ERLC ERRC ERUC ECPC ECCC ECHC
3 PLPC ETLC ESPC EERC EELC EEUC
(Older
models
only)
4 PDAC SSEC SSLC SSUC SPBC SPPC SPUC
5 SBLC SHDC SCDC SFPC SPCC SFOC SFIC
6 UGLC ULPC URFC UFFC UCFC URLC UULC
7 ETRS PDSS PASS PTCS PS4S PS3S PS2S PS1S
(Older
models
only)
8 ETLS EECS EERS EELS
9
10 FLD FLT LOCK ST SW2 SW1
11 SHOC SHCC ILOF BLLC
12
13 C1SET D13C D12C D11C D10C
14 C2SET D23C D22C D21C D20C
15 C3SET D33C D32C D31C D30C
16 C4SET D43C D42C D41C D40C
17 CE1C C1NR CT1S NE1C NF1C CF1C
18 CV1C CO1C CS1C CP1C
19 CE2C C2NR CT2S NE2C NF2C CF2C
20 CV2C CO2C CS2C CP2C
21 CE3C C3NR CT3S NE3C NF3C CF3C
22 CV3C CO3C CS3C CP3C

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Byte Bit
7 6 5 4 3 2 1 0

23 CE4C C4NR CT4S NE4C NF4C CF4C

24 CV4C CO4C CS4C CP4C
25 UERS UEFS UECS UFHS URHS UGDS UGAS
26 SDOS SDIS SSOS SSLS SSRS
27 EDRS EDLS ERRS ERLS
28
29 LFHS LT3S
30 CR4S CL4S CR3S CL3S CR2S CL2S CR1S CL1S
31- BLANK
56
57 FL5VES4 FL5VSE4 FL5VRV FL5VES2 FL5VUB FL5VSE2 FL5VPA
58 FL24VRV FL24VES FL24VUB FL24VSE
59 FL5VCS4 FL5VCS3 FL5VCS2 FL5VCS1 FL5VRV FL5VEX FL5VSH FL5VLT
60 FL5VCS5 FL24VSH FL24VEX FL24VCS FL24VLT FL24VLB2 FL24LB1
61- BLANK
64

Report Definitions
The response to the REPORT DEFINITIONS test outputs M_STATUS and M_DATA fields. If the command
succeeds, a table of currently programmed note definitions is displayed.

Deposit Run-To-Run Sequence1

The DEPOSIT RUN-TO-RUN SEQUENCE 1 executes the following sequence of tests:

l Status
l Accept
l Refund.

Deposit Run-To-Run Sequence 2

The DEPOSIT RUN-TO-RUN SEQUENCE 2 executes the following sequence of tests:

l Status
l Accept
l Encash.

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Shutter Test
The SHUTTER test opens the shutter, leaves it open for approximately 3s and then closes the shutter.
Appropriate SHUTTER OPEN and SHUTTER CLOSED messages are displayed. If at any point the shutter
should fail, an error message is displayed showing the M_STATUS.

Set Notes
The SET NOTES test allows you to set the number of bills to be picked from each cassette on a DISPENSE
test. Only prompts for configured cassettes are displayed. If the total number of bills exceeds 200 the
command fails. A default of 5 bills for each configured cassette is used if no number is entered.

Stack
The STACK test picks a number of bills and moves them to the escrow, ready for presentation. The
default value is 5 from each configured cassette type but this can be changed by the SET NOTES option.

Present
The PRESENT test moves bills that have been previously stacked to a position where you can remove
them.

If you do not remove the notes within 15s they are retracted to the Retract area and a NOTES
RETRACTED message is displayed. Completion of the Retract operation or manual removal of the notes
will terminate the test.

Dispense
The DISPENSE test performs the STACK and PRESENT functions in a single operation. The default value
for the number of bills picked from each configured cassette type is 5 but this can be changed by the
SET NOTES option.

Test Cash Units

The TEST CASH UNITS test picks one note from each physical cassette, transports it to the back of the
shutter, and then places it back into the cassette.

Test Guide Light

The TEST GUIDE LIGHT test flashes the guide light on and off until the CANCEL button is selected.

Dispense Run-To-Run Sequence

The DISPENSE RUN-TO-RUN SEQUENCE performs the following sequence of tests:

l Clear
l Status
l Test Cash Units
l Shutter Test
l Dispense
l Clear.

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Motor Test
The MOTOR test attempts a mechanical reset of the device to check mechanical operation and initialize
mechanical parts. On receipt of the device's response, the returned M_STATUS and M_DATA fields will
be displayed to indicate the success or otherwise of the test.

Save Statistics
The SAVE STATISTICS function saves device statistics to the GBRU component folder. An option is
provided to copy the file to floppy disk.

Save BV Info
This SAVE BV INFO function saves Bill Validation information to the GBRU component folder. An option
is provided to copy the file to floppy disk.

M_Status And M_Data

The M_STATUS codes and M_DATA returned for the GBNA/GBRU are listed in NCR publication B006-
6273, NCR 56XX/Personas Self-Service Financial Terminal, Diagnostic Status Code Notebook (Volume 2).

Note: M_Data contains the error codes returned by the GBNA/GBRU error code system.

Level 3
S_DATA
The S_DATA returned for the GBNA/GBRU are:

S_DATA Meaning

00H GOOD - No error, continue to use.

01H ROUTINE - Continue to use but log error information in maintenance fields.
02H WARNING - Continue to use, log error information, warn operator if possible.
03H SUSPEND - Do not use this device for the defined time period.
04H FATAL - Do not use this device again until there has been operator intervention.

Tallies
The tallies are incremented by one (1) when the appropriate condition occurs during diagnostic and
normal use. The GBNA/GBRU tallies are as follows:

Tally Description

FEED SEP Notes fed from separator.

FEED 1 Notes fed from Cassette Position 1.
FEED 2 Notes fed from Cassette Position 2.
FEED 3 Notes fed from Cassette Position 3.

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Tally Description

FEED 4 Notes fed from Cassette Position 4.

STOR ESC Notes stored to Escrow.
STOR RES Notes stored to Reservoir.
STOR 1 Notes stored to Cassette Position 1.
STOR 2 Notes stored to Cassette Position 2.
STOR 3 Notes stored to Cassette Position 3.
STOR 4 Notes stored to Cassette Position 4.
STOR CFT Notes stored to Counterfeit area.
STOR REJ Notes stored to Reject area.
STOR CAP Notes stored to Capture area.
GENUINE Genuine notes categorized.
DAMAGED Damaged notes categorized.
NOT REC Unrecognized notes categorized.
SUSPECTS Suspect notes categorized.
CNTFEIT Counterfeit notes categorized.
DOUBLES Double notes detected.
LONGS Long notes detected.
SKEWED Skewed notes detected.
TOOCLOSE “Notes Too Close” detected.
DEP OPS Deposit Transactions (Operations).
DISP OPS Dispense transactions.
SHUTFAIL Shutter faults detected.
BILLJAMS Bill Jams detected.
MECH ERR Mechanical errors detected.
SHUTOPEN Shutter jammed open errors detected.
SHUTCLOS Shutter jammed closed errors detected.
COMMSERR Communications errors.
BNCH RET Number of bunches returned without validation.

Note: For a second device the service name is ‘GBRU2’.

STRAPPING
No information available.

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ADJUSTMENTS
The following adjustments are described in this section:

l Facia shutter alignment

l Lower module to upper module
l Push latch
l Interlock switch
l Belt tension
l Gear timing
l Bill Validator calibration.

For adjustments to the cassette, including fitting an adaptor plate for standard cassettes in an extended
GBNA/GBRU, refer to the Cash Acceptor and Recycler Cassettes chapter in this manual.

Note: In the following adjustments the terms “left” and “right” are regarded as when looking directly on
the pre-acceptor of the GBNA/GBRU. The Pre-acceptor is regarded as the “front”.

Facia Shutter Alignment

It may be necessary to adjust the GBNA/GBRU module position with respect to the facia shutter if, after
replacement of the module, one of the following conditions exists:

l With the facia locked, the gap between the shutter and the front edge of the pre-acceptor is not
even across the width of the shutter
l The gap between the shutter and pre-acceptor is excessive or the shutter is fouled by the pre-
acceptor
l The GBNA/GBRU does not latch.

Make the adjustment as follows:

1. Rack out the GBNA/GBRU.

2. Slacken off the interlock switch. Refer to “Interlock Switch” on page 70 for instructions.
3. Slacken the six screws (three per slide) that secure the upper module to the slides and move the
module in the elongated holes in the rails, either forward towards the facia, or back into the
safe, to achieve the necessary adjustment.

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Note: The screws used to fix the slides onto the module should be M4 x 10 long machine
thread setscrews (part number 009-0006593). If taptite screws are fitted they must be
replaced. A taptite screw can be identified by the fact that it is tapered at the leading end
and when looking into the thread diameter a triangular end section can be seen - if in
doubt, replace the screws.

4. Check that the upper module is resting on the top surface of each of the mushroom studs in the
slides (two per slide).

5. Check that the upper module is parallel with the slides.

6. Tighten the six screws in the rails, rack in the GBNA/GBRU so that it latches, and check the
alignment of the pre-acceptor to facia.

Check for even gap between shutter and pre-acceptor

7. Proceed to adjust the lower module to the upper module.

Lower Module To Upper Module

The lower module is attached to its slides by mushroom studs and screws in the same way as the upper
module. The lower module should be adjusted with respect to the upper module to make sure that the
upper and lower transports are properly aligned.

Proceed as follows:

1. Rack out the lower module.

2. Slacken the screws securing the lower module to its slides (three per slide) and move the
module in the elongated holes in the rails, either forward or back, so that the screws are in the
same relative position as the screws in the upper module rails.
3. Check that the lower module is resting on the top surface of each of the mushroom studs in the
slides (two per slide).
4. Check that the lower module is parallel with the slides.

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5. Tighten the six screws in the rails.

6. Proceed to adjust the Push Latch.

Push Latch
The push latch latches the lower module to the upper. It is located on the lower module at the left-hand
side in front access ATMs and at the right-hand side in rear access ATMs. Adjust the lower module latch
as follows:

1. Rack out the lower module

2. Loosen the two screws or allen screws attaching the latch bracket and move the bracket forward
on the screws. Screw in the two screws but do not fully tighten.

3. Rack in the lower module and push it in firmly against the rubber stoppers at the rear.

4. Maintain the pressure against the stoppers and check that the distance from the end of the
lower unit rail inward to the face of the lower unit is 5mm - 5.5mm.

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5. Maintain the pressure against the stoppers and, with a flat blade screwdriver, push the latch
bracket inwards until the tongue of the latch springs into the square hole in the upper module.
6. Tighten the two screws securing the latch bracket.

7. Check that the measurement obtained in step 4 is maintained when the lower module is held by
the latch alone.
8. Rack the lower module out and in several times to check the action of the latch.
9. Proceed to adjust the interlock switch.

Interlock Switch
There are two styles of interlock switch. Older style interlock switches have a separate cover that must
be removed before adjustments can be made. Newer switches have an integral cover.

Old Style
Adjust the interlock switch as follows:

1. Rack out the GBNA/GBRU.

2. Remove the interlock switch cover and slacken the two screws that secure the interlock switch.

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3. Move the switch fully back on its screws (towards the rear of the safe).

4. Screw in the two screws but do not fully tighten.

5. Check that the interlock switch actuator will strike the centre of the switch plunger and adjust
the actuator if necessary.

6.Push in and latch the GBNA/GBRU module.

7.Move the interlock switch forward until is actuated (middle of plunger movement).
8.Rack out the GBNA/GBRU module and tighten the two screws that secure the interlock switch.
9.Rack in the GBNA/GBRU module and check the actuation of the switch. The actuator should
push in the switch between 4 mm and 6 mm.
10. Rack out the GBNA/GBRU module and replace the interlock switch cover.
11. Rack in the GBNA/GBRU module and check that the actuator enters the interlock switch cover.

New Style
Adjust the interlock switch as follows:

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1. Rack out the GBNA/GBRU.

2. Slacken the two screws that secure the interlock switch.

3. Move the switch fully back on its screws (towards the rear of the safe).
4. Screw in the two screws but do not fully tighten.
5. Check that the interlock switch actuator will strike the centre of the switch plunger and adjust
the actuator if necessary.

6. Push in and latch the GBNA/GBRU module.

7. Move the interlock switch forward until is actuated (middle of plunger movement).
8. Rack out the GBNA/GBRU module and tighten the two screws that secure the interlock switch.
9. Rack in the GBNA/GBRU module and check the actuation of the switch. The actuator should
push in the switch between 4 mm and 6 mm.

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Belt Tension

Screw Tension Bracket Assembly

L1 (=147)
L2 (=75)
P D

P = 500 +_ 50g D = 3mm

(5.1 +_ 0.5N)

Adjust the main drive belt tension as follows:

1. Check for a deflection of 3 mm when load P is applied at position L2.

2. Slacken the Tension Bracket securing screw and move the bracket to achieve the deflection.
3. Tighten the bracket securing screw.

Gear Timing
Transport gears are linked by the separator drive belts. A separator belt adjustment tool is provided to
ensure that both parts of the transport are correctly in phase after the belts have been removed and
replaced during a service call. The adjustment is required on both sides of the Separator.

Proceed as follows:

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1. Take off the separator belt adjustment tool from the rear right side of the escrow.

Separator Belt
Adjustment Tool

2. Remove the right-hand side separator belt cover.

3. Fit the separator belt adjustment tools into the slots in both gears.

4. Put the belt on to the gears.

5. Repeat the adjustment on the left-hand side of the separator.
6. Remove the tool from the gears and return it to its mounting on the escrow.
7. Replace the gear covers.

Bill Validator Calibration

The bill validator should be cleaned and re-calibrated if the GBNA/GBRU has a high number of rejected
notes or mis-categorisations (Euro zone).

Note: Modules using note templates ending in 24 or less do not support re-calibration; if after cleaning
the reject rate is still too high, the BV should be replaced. To identify the template version, use System
Application (Main menu > Configuration > Display Software Details) to determine the software version
the GBNA/GBRU is using (for example pcGBRUEU 01.14.00) then contact your local template manager.

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Cleaning
1. Pull up the front of the Pre-Acceptor unit using the green handle on the right-hand side until the
stay bar locks the unit in the raised position.

2. Press the area indicated below when cleaning the rollers, to prevent damage.

3. Use water and a lint-free cloth to wipe clean the whole surface of the rollers. The rollers can be
rotated by using the green knob shown below.

Rollers

Rubber Feed Rollers

Rubber Pick Rollers

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4. Remove and open the bill validator unit.

5. Use water and a lint-free cloth to wipe clean the following areas:
6. The upper and lower surfaces of the BV unit.

7. All sensor surfaces shown below.

Sensor D

Sensor B

Sensor A

Sensor C

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8. The surface and surrounding area of the rollers shown below. The rollers can be rotated by
moving ‘Belt A’ in the direction shown.
A spatula may be used to clean the rollers. If this is required, take care not to damage the
surface of the rollers.

Rollers

Belt A

9. The surface and surrounding area of the rollers and belts shown below. The rollers and belts can
be rotated by moving ‘Belt A’ in the direction shown.

Belt A

10. the surface and surrounding area of the red rollers and black belts shown below while turning
them by hand.

11. Refit the bill validator unit.

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Calibration
Once the bill validator has been thoroughly cleaned:

1. Enter Diagnostics and select the “Check BV Calibration” option.

2. Enter the test note (009-0020816) when prompted, making sure that the side with the NCR part
number is facing upwards.
3. The test will report either “Successfully completed BV calibration” in which case no further
action is required, or M-data message 254F “Re-enter BV test note”.
4. Continue with the calibration by entering the test note a minimum of nine more times, making
sure it is inserted in the same orientation each time.
5. On the eighth re-insertion, the following screen (M-data 254E) will be displayed. Run the test
one more time and then the message “Successfully completed BV calibration” will be displayed.

6. Other error messages which may be displayed during calibration:

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Code Meaning
254 F Re-enter BV test note
254E Finished calibration operation, re-enter BV test note one more time
250F Calibration failed, retry and replace BV if error re-occurs
250A BV test note error, use new test note and continue calibration
2548 BV test note soiled, used new test note and continue calibration
Other Entered media is not BV test note or BV malfunction

MODULE REMOVAL AND REPLACEMENT

FRU/Module Replacement
Note 1: The illustrations in this section are from a mix of front and rear access ATMs and may not look
identical to the GBNA/GBRU you are repairing. They should, however, enable you to identify the
components referred to.

Note 2: Throughout these FRU replacement procedures make sure that all connectors are replaced
securely and harnesses are routed correctly and neatly. Replace and make good all cable ties, check for
fouling conditions and replace all cable identification labels damaged or lost during servicing.

Note 3: Throughout these procedures each of the references to right-hand side, left-hand side, front
and rear is based on the following illustration.

Note 4: The GBNA/GBRU is also available as a type ‘A’ or type ‘B’ variants. Type ‘B’ variants have a
narrower guide path and can be identified by coloured labels on the Pre-acceptor, Separator and Escrow
FRUs. Type A & Type B FRUs can not be mixed on the same GBNA/GBRU.

Front

Top

Right Side
Rear

FRU Locations
The FRUs referenced in this section are identified in the following two illustrations.

The illustration below shows the GBRU viewed from the right-hand side.

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Separator Separator to Escrow/Reservoir

Pre-acceptor Escrow/Reservoir
Timing Belts
Upper Transport

Removable
Reject Bin

BV Entry
Transport

Bill Validator
Gas Strut
(BV) and Fan

Lower Transport
4 3 2 1

Currency
Cassettes

The illustration below shows the GBRU viewed from the left-hand side.

Separator to
Escrow/Reservoir
Main Upper Upper Transport Timing Belt Pre-acceptor
PCB

Separator PCB

Main Timing Upper Module

Belt Link Cable
BV Entry
Transport
Push Latch
(Rear Access)
Lower
Transport

Deposit Motor

Recycler Motor
Lower PCB
Power Supply (Reed Switches
PCB behind)

FRUs In The Upper Module

Bill Validator BV Unit - Removal

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1. Pull up the top module until the gas strut is fully extended
2. On the left-hand side:
Disconnect the connector labelled BPWR and the blue LAN cable from the BV unit.

Connectors

3. On the right-hand side:

Remove the screw from the base of the gas strut. Hold up the top module slightly while moving
the bottom of the strut backwards to change the pivot position.

4. On the right side of the BV entry transport, loosen one screw and push up the gear bracket to
disengage. Tighten the screw again to hold the gear in place.

Gear Securing Screw

5. Remove one screw securing the BV unit to the upper module base.

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6. Pull out the BV unit to the right to remove (including the covers on the side).

Bill Validator BV Unit - Replacement

To replace the BV unit:

1. Push the BV unit into the module, making sure that the bottom of the unit is flat on the base of
the top module.
2. Check that the exit guides are between the transport entry guides and not hooked over the top.

Wrong Right

3. Replace one screw to secure the BV unit to the upper module base.

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4. On the right hand side of the BV entry transport, again loosen the gear retaining screw. Engage
the gear and press to keep engaged whilst tightening the screw to hold it in place.

5. Turn the green wheel marked 18 to check that the gears will rotate and are correctly engaged.
6. Hold up the top module slightly while moving the bottom of the strut backwards to change the
pivot position. Replace the screw from the base of the gas strut.

7. Re-connect the connector labelled BPWR and the blue LAN cable to the BV unit.

BV Fan - Removal (early units only)

1. Remove the BV unit as described in above procedure.
2. Remove one screw from the front edge of the BV unit cover and remove the top cover.

Screw

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3. Disconnect the connector from the board and pull up the fan to remove.

Fan Connector

BV Fan - Replacement (early units only)

To replace the BV fan, reverse the above procedure.

Pre-Acceptor - Removal

All lengths of pre-acceptor are removed and attached by using the following procedure:

1. On the left-hand side of the upper module remove the separator PCB covers.

l Early units have two side covers. Remove four screws from the upper cover first and then
four screws from the lower cover.

Screw
(4 Places)

Screws

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l On later units remove the timing belt cover and then the one piece side cover. Loosen the
screws “L” and remove screws “R” shown in the following photographs.

L L

L L

R R R

2. Make a note of the cable routing before disconnecting connectors.

3. Cut the cable tie and disconnect the connectors labelled as follows:
l Separator PCB: PA1, SE7

l In-line: PA3, SE7 and RV2PH.

On Board Connectors Cable Tie In - Line Connectors

4. Pull up the front of the pre-acceptor unit using the green handle on the right-hand side until the
stay bar locks the unit in a raised position.

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5. On the right-hand side:

Loosen one screw on the pre-acceptor securing bracket (located above the stay bar), and push
down to disengage the bracket.

Screw

6. Pull up the pre-acceptor unit until it is fully vertical and lift off to remove.
l Pre-acceptor unit on older GBNA/GBRU models.

l Pre-acceptor unit on latest GBNA/GBRU models.

Pre-Acceptor - Replacement
To replace the pre-acceptor, reverse the above procedure paying special attention to the following:

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l Lower the pre-acceptor onto the mounting studs before attaching the securing bracket and
tightening the screw.

Securing Bracket Mounting Stud

l Make sure all connectors are replaced securely and that all harnesses are routed correctly and
neatly.

When a pre-acceptor is being fitted to a GBRU with separator assembly 009-0019425 or 009-0020242
the following rework is necessary to the separator pusher while the pre-acceptor is removed:

1. Move the pusher to the top of its travel and identify the tabs on the pusher.

2. Use an engineer’s rule and scribe to mark a line across both tabs in line with the edge of the
pusher.

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3. Cut off the tabs using a small hacksaw or side cutters while holding the pusher firmly to prevent
displacement of timing belts. Place a piece of paper to catch debris.

4. Use a file to smooth the cut sections and check that no part projects beyond 0.5 mm out from
the edges of the pusher.
5. Wind the pusher to the bottom of its travel.
6. Put the new pre-acceptor on its mounting but do not connect the cables.
7. Manually wind the pusher up and down and check that it does not contact the pre-acceptor
guides at either side.
8. If you are satisfied that the pusher is not obstructed, complete the replacement of the pre-
acceptor.
9. Return the pusher to its top position.

Escrow and Reservoir - Removal

Before the escrow and reservoir can be removed, the pre-acceptor must be removed.

1. Pull up the top module until the gas strut is fully extended.
2. On the right-hand side:
Remove the two escrow belt covers (one screw and three screws).

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3. Remove one screw and washer (above the locating stud) securing the escrow to the separator.

4. Remove the forward belt between the escrow and the separator.

5. On the left-hand side:

Loosen two screws from the escrow belt cover (old type) and pull the cover up to remove.

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or,
On the new type belt cover loosen two screws (L) and remove the top screw (R) and pull the
cover up to remove.

L L

6. Remove one screw and washer (above the locating stud) securing the escrow to the separator.

7. Remove the forward belt between the escrow and the separator.

8. Disconnect the connectors joined to the escrow, labelled as follows:

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l From separator PCB: ES1, ES2, ES3

l In line: ES4, ES5 and ESCM.

9. Lift up the lower part of the escrow and the reservoir to detach it from the separator lower
locating studs and then slowly lift up the entire FRU to detach it from the mounting studs. Make
sure all the cables are disconnected when removing the FRU.

Escrow and Reservoir - Replacement

To replace the escrow and reservoir, reverse the above procedure paying special attention to the
following:

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1. Hold the escrow/reservoir at an angle of approximately 45° and lower it onto the mounting
studs on each side of the separator.

Mounting Stud

2. Lower the escrow onto the locating stud on each side of the separator. Make sure there is no
gap at the joints on each side before replacing the securing screws.

3. When replacing the belts on the escrow/reservoir, set the belt timing (on each side) by using the
tool attached to the escrow. Refer to ‘Adjustments’ for more details.

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4. Make sure all connectors are replaced securely and that all harnesses are routed correctly and
neatly.

Separator PCB (Mounted on Separator) - Removal

1. On the left-hand side of the upper module remove the separator pcb covers as described in
“Pre-Acceptor - Removal” in this chapter.
2. Make a note of cable routing in the area of the separator pcb before disconnecting the
connectors and removing the pcb.
3. Cut the cable tie and disconnect three connectors labelled PA1/2/3.

On Board Connectors Cable Tie Routing Bracket In - Line Connectors

4. Carefully cut the cable ties from the front of the cable routing bracket.
5. Disconnect all connecters from the separator pcb. Make a note of all connectors removed.
l Separator pcb unit on older GBNA/GBRU models

l Separator pcb unit on the latest GBNA/GBRU model

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6. Remove four screws securing the pcb to the mounting bracket.

7. Remove the Separator PCB from the bracket.

Separator PCB - Replacement

To replace the separator pcb, reverse the above procedure.

l Make sure all connectors are replaced securely and that all harnesses are routed correctly and
neatly.

Gas Strut - Removal

1. On the right-hand side:
Remove the screw at the top of the gas strut.

WARNING
Support the separator unit while detaching the gas strut.
2. Remove the bush and detach the gas strut from the separator.

3. Remove one screw from the base of the gas strut and detach the strut.

Screw

Gas Strut - Replacement

To replace the gas strut, reverse the above procedure paying special attention to the following:

l Observe the disposal instructions labelled on the gas strut.

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Separator - Removal

Before the separator can be removed, the pre-acceptor, escrow and reservoir, and the separator pcb
must be removed.

1. On the right-hand side:

Remove the screw at the top of the gas strut.

WARNING
Support the separator unit while detaching the gas strut.
2. Remove the bush and detach the gas strut from the separator.

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3. From the right-hand side:

Unhook the harness from behind the separator pcb.

Harness Clamp

4. Loosen the screw on the cam lever mounted on each side of the BV entry transport, and
release each cam lever by pushing down.
l Cam lever on older GBNA/GBRU models

l Cam lever on the latest GBNA/GBRU model

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5. Carefully remove the separator by lifting slightly forwards, observing the notch direction on the
cam levers .

Separator - Replacement
To replace the separator, reverse the above procedure paying special attention to the following:

l Present the separator at an angle of 45° observing the notch direction on the cam levers.
l Make sure all connectors are replaced securely and that all harnesses are routed correctly and
neatly.

Removable Reject Bin - Removal

1. Push the button at rear left-hand side to eject the reject bin.
2. Using the green handle, pull the bin up (front access ATMs) or backwards (rear access ATMs)
remove the bin.

Main Upper PCB - Removal

The main upper pcb is mounted on the upper transport and is removed as follows:

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1. On the left-hand side:

Remove three screws and loosen one screw from the main upper pcb cover. Pull up the cover to
remove.

Loosen

2. Carefully cut any restraining cable ties and disconnect all connectors from the main upper pcb.
Make a note of all connectors removed.

3. Remove four screws from the main upper pcb. Detach the pcb from the mounting bracket.

Main Upper PCB - Replacement

To replace the main upper pcb, reverse the above procedure paying special attention to the following:

l Before securing the board, observe the correct cable routing at the lower left corner of the pcb.
l Make sure all connectors are replaced securely and that all harnesses are routed correctly and
neatly.

Upper Transport - Removal

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The removable reject bin and main upper pcb must be removed before the upper transport can be
removed.

1. On the left-hand side of the module, at the rear:

Loosen one screw from the rear end of the link cable cover. Slide the cover backwards to detach
it from the tang at the front. Remove the cover.

2. Remove the two screws from the upper transport base; one at each side of the transport
(viewed from above).

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3. Remove the two screws from the rear transport base at the rear end beneath the reject bin
area:
l Fixed type reject bin:

l Removable type reject bin:

4. On the left-hand side:

Detach the belt from under the tension roller.

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5. At the rear end of the main tension belt:

Remove the remaining screw from the belt cover near the base of the upper transport. Remove
the cover and detach the belt from the gear.

Gear Belt Cover Screw Belt

6. Carefully lift up and detach the upper transport from the upper module base.

Upper Transport - Replacement

To replace the upper transport, reverse the above procedure paying special attention to the following:

1. Replace and secure the upper transport first. Make sure the reference holes on the transport
are placed exactly on the reference bosses on the upper base before securing with the screws
removed in steps 2 and 3.
2. Attach the main belt to the upper transport gear and replace the belt cover, as removed in step
5.
3. Replace the middle part of the main belt under the tension roller, as removed in step 4.
4. Refer to the Adjustments section to check the main belt tension. Check the belt does not foul
other cables and connectors in the area before replacing the link cable cover.
5. Present the link cable cover slightly to the rear of the cable bracket. Slide the cover towards the
front to engage the remaining screws at the rear end and the tang at the front. Make sure all
cables are securely and neatly contained before replacing the cover screws.

Tang

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BV Entry Transport - Removal

The pre-acceptor, escrow, reservoir and link cable bracket must be removed, and the tension roller belt
detached, before removing the BV entry transport.

On older GBNA/GBRU models:

1. On the right-hand side:

Remove one screw from the gear bracket on the side of the BV entry transport and move the
bracket fully up, to access more screws under the bracket.

Screw (4 Places) Gear Bracket

2. On each side:
Remove two screws securing the BV entry transport to the upper module base.
3. On the left-hand side:
At the front of the link cable assembly, disconnect the connector (UFHS) attached to the BV
entry transport.

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4. Pull up the BV entry transport to remove, making sure the main tension belt is fully detached.

Reference Hole

On the latest GBNA/GBRU model:

5. On the right-hand side:

Move the bracket fully up, to access more screws under the bracket.

6. On each side:
Remove two screws securing the BV entry transport to the upper module base..
7. On the left-hand side:
At the front of the link cable assembly, disconnect the connector (UFHS) attached to the BV
entry transport.

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8. Pull up the BV entry transport to remove, making sure the main tension belt is fully detached.

BV Entry Transport - Replacement

Replacement of the BV entry transport is the reverse of the above procedure paying special attention to
the following:

1. When replacing the BV entry transport, make sure the reference holes of the transport are
placed exactly on the reference bosses of the upper base.
2. Refer to the “Adjustments” section to check the main belt tension. Check that the belt does not
foul other cables and connectors in the area before replacing the link cable cover.

Separator to Escrow/Reservoir Timing Belts - Removal

1. On the right-hand side:

Remove one screw from the small belt cover and remove the cover.

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2. Remove the forward belt between the escrow and the separator.

3. On the left-hand side:

l Loosen two screws from the escrow belt cover (old type) and pull the cover up to remove.

l OR, on the new type belt cover loosen two screws (L) and remove the top screw (R) and pull the
cover up to remove.

L L

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4. Remove the forward belt between the escrow and the separator.

Separator to Escrow/Reservoir Timing Belts - Replacement

When replacing the belts on the escrow/reservoir, set the belt timing (on each side) by using the tool
attached to the escrow.

BV Entry Transport to Upper Transport. Main Timing Belt - Removal

1. Open up the top module using the green handle until the gas strut is fully extended.
2. On the left-hand side of the main upper transport:
Remove three screws and loosen one screw from the main upper pcb cover. Pull up the cover to
remove.

Loosen

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3. Loosen one screw from the rear end of the link cable cover. Slide the cover backwards to detach
it from the tang at the front. Remove the cover.

4. Pull out the main timing belt from under the tension roller.

5. At the rear end of the main tension belt:

Remove the remaining screw from the belt cover near the base of the upper transport. Remove
the cover and detach the belt from the gear.

Gear Belt Cover Screw Belt

6. Feed the belt through towards the front of the module, past the tension roller bracket and then
detach the belt from the BV entry transport at the front of the module.

Belt

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BV Entry Transport to Upper Transport. Main Timing Belt - Replacement

To replace the main tension belt, reverse the above procedure paying special attention to the following:

1. Attach the belt to the BV entry transport first.

2. Feed the belt through the tension roller bracket but leave loose.
3. Attach the main belt to the upper transport gear and replace the belt cover, as removed in step
5.
4. Replace the belt under the tension roller, as removed in step 4. Refer to ‘Adjustments’ to check
the main belt tension. Check the belt does not foul other cables and connectors in the area
before replacing the link cable cover.
5. Present the link cable cover slightly to the rear of the cable bracket. Slide the cover towards the
front to engage the remaining screws at the rear end and the tang at the front. Make sure all
cables are securely and neatly contained before replacing the cover screws.

FRUs In The Lower Module

Push Latch - Removal
1. Rack out the lower module.
2. On the left-hand side (front or rear depending on variant):
Remove two screws or allen screws securing the push latch to the left-hand side of the lower
module (rear access illustration shown).
3. Remove the latch assembly.

Push Latch - Replacement

To assemble the replacement push latch, proceed as follows:

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1. Attach the latch and spacer to the bracket using four screws provided.
2. Rear access units: secure the latch to left bracket holes, and the spacer to right bracket holes (as
illustrated below).
3. Front access units: secure the latch to right bracket holes, and the spacer to left bracket holes
(opposite of illustration below).

Spacer

Bracket

Latch

4. Secure the push latch assembly to the lower module using two screws provided. Attach screws
in diagonally opposite holes.
5. After replacing the push latch, refer to ‘Adjustments’ for more details of how to check the facia,
upper module and lower module alignment.

Lower PCB - Removal

There are two variants of the lower pcb; GBRU4/GBNA4, and GBNA2. Remove the lower pcb as follows:

1. On the left-hand side:

Remove one screw and the cable retaining clip from the cable entry hole.
Disconnect the USB and SHT/MEI connectors at the front of the lower module.

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USB

SHT/MEI

2. Remove four screws securing the pcb cover to the lower transport. Detach the cover.
3. Remove two screws on the cable cover under the slide channel at the base of the lower module.

4. Disconnect two or four connectors labelled CS1/2/3/4.

Connectors

5. Disconnect all connecters from the lower pcb. Make a note of all connectors removed.

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6. Remove four screws securing the lower pcb to the lower module and detach the cover.

7. Detach the pcb and the Mylar sheet fitted behind.

Lower PCB - Replacement

To replace the lower pcb, reverse the above procedure.

Note: Make sure all connectors are replaced securely and that all harnesses are routed correctly and
neatly.

Lower Transport - Removal

1. At the front left corner of the lower module:

Press the tab on the rivet-tie to detach it from the motor assembly.

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2. With the lower transport open, on the inside of the cassette housing:
Remove three screws from the cable cover.

3. Feed the cable through to the inside of the cassette housing.

4. Loosen two screws on the hinge spring bracket at the rear end of the lower transport. Push the
bracket forward to loosen.

5. Close the lower transport.

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6. Loosen a screw on the stopper bracket at the front end of the lower transport. Pull up the
bracket to release the stopper.

7. With the lower transport almost fully open, carefully slide the transport forward and detach it
from the hinges.

8. Remove the washer at the front hinge.

Lower Transport - Replacement

To replace the lower transport, reverse the above procedure, paying special attention to the following:

1. Make sure a washer is replaced at the front hinge.

2. Observe the D-cut shape of the rear hinge spring bracket.
3. Check the belt for fouling after replacing the cable cover inside the cassette housing.

Currency Cassette (Deposit/GBNA, Recycler/GBRU, With/Without

Keylock)
For details of how to configure the cassettes, refer to document “s66710 - Cash Acceptor and Recycler
Cassettes”.

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Power Supply - Removal

1. On the left-hand side of the module:

Disconnect one connector labelled PWR and remove four screws securing the power supply
cover to the lower module. Detach the cover.

2. Remove the rivet-tie from the cover.

3. Disconnect all connecters from the pcb. Make a note of all connectors removed.
4. Remove four screws securing the pcb to the lower module.

5. Detach the power supply pcb and Mylar sheet fitted behind.

Power Supply - Replacement

To replace the power supply pcb, reverse the above procedure.

l Make sure all connectors are replaced securely and that all harnesses are routed correctly and
neatly.

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Power Supply Fuses

1. Access the power supply pcb as described above.

2. Remove and replace the fuses as required using only those that meet the specifications.

10 Amp 30 Amp

Reed Switches - Removal

1. Open the lower transport and remove the cassettes.
2. Viewed from the right-hand side of the module:
Remove two screws securing the cassette guide to the inside left wall of the cassette housing.
Detach the guide.

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3. From inside the cassette housing, remove two screws securing the pcb to the lower base. Pull
out the pcb slightly.

4. Disconnect one connector (labelled D1C, D2C, D3C or D4C) from the back of the reed switch pcb.

Reed Switches - Replacement

To replace the reed switch, reverse the above procedure.

Motor Assembly (Recycler and Deposit) - Removal

Note: The recycler motor is the larger of the two motors. The deposit motor is the smaller of the two.
On BNA variants, only deposit motors are fitted. On recycler variants, both recycler and deposit motors
are fitted.

1. On the left-hand side of the module:

Disconnect all the connectors from the motor(s) you wish to remove:
2. On recycler motors: Two connectors labelled: BF1M and BS1M
3. On deposit motors: One connector labelled BS1M.

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4. To remove the recycler motor, remove two screws securing the motor to the assembly bracket.

5. To remove the deposit motor, remove three screws securing the motor assembly to the lower
base. Detach the recycler motor, if one is fitted, as described above.

Motor Assembly (Recycler and Deposit) - Replacement

To replace the motor assembly, reverse the above procedure.

Harnesses
Cassette Connector Harness - Removal
The cassette connector harness is connected to the bottom edge of the lower pcb and is routed through
to the base of each cassette housing.

1. On the left-hand side of the module:

Remove two screws securing the cable cover to the lower base unit under the slide channel.

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2. Disconnect two or four connectors labelled CS1/2/3/4.

Connectors

3. On the base of the cassette housing, remove two screws from the cable cover and remove the
cover from the base.

4. On the outside left of the lower module, feed the CS cable through the cable clamp under the
slide rail and pull up the cable clamp to the inside of the cassette housing.

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5. Remove three screws securing the connector assembly bracket to the base of the cassette.
Detach the connector assembly bracket.

6. Remove two screws securing the connector to the assembly bracket and detach the connector.
Detach one ground screw/cable.

Cassette Connector Harness - Replacement

To replace the cassette connector and assembly bracket, reverse the above procedure paying special
attention to the following:

l Neatly fold and tape the length of each cable according to its position in the lower module.

Link Harnesses
For the purposes of these procedures the following link harnesses are defined:

l GBNA/GBRU to ATM Link

l Upper to Lower Module Link
l Upper Module Link.

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Each of the link harnesses consists of separately orderable cable assemblies. If a single cable assembly is
to be replaced then the old cable should be stripped out from the link harness and its replacement
should be tied in and routed in the same way. The procedures also assume replacement of the
articulated cable guard. If this is not necessary the existing guard should be left in place and opened up
to remove and replace the cable.

GBNA/GBRU to ATM Link Cable - Removal

The GBNA/GBRU to ATM link cable is routed in an articulated cable guard along one of the module
support rails and up to the GBNA/GBRU interlock switch and tied into a channel along the side of the
module cradle. The cable has three components parts:

l Cable Assembly (ATM Power) - 24Vdc supply lines from the ATM to the GBNA/GBRU
l Cable Assembly (Shutter/MEEI) - MEEI and facia shutter power and control lines from the
GBNA/GBRU to the ATM
l USB Cable Assembly - USB communications signals between GBNA/GBRU and the ATM PC Core.

The dc, MEI, and shutter lines are terminated in plugs that connect into Molex Mini-fit Jnr receptacles at
the end of the cradle channel. The USB cable is routed past these receptacles, up the side wall of the
safe, and into a socket on the 7-port USB hub.

Note: The length of cable runs varies between front and rear access ATMs. As you strip out the
damaged cable, take note of anchor points and how the excess length is tied in.

Remove the GBNA/GBRU to ATM link cable as follows:

1. Rack out the GBNA/GBRU.

2. Unplug the USB communications cable from the USB Hub and cut the cable ties to free it from
the harness.

3. Unplug the dc power, MEI, and shutter cables from the sockets at the inboard end of the cradle
channel.
4. Rack in the GBNA/GBRU and then rack out only the lower module.
5. Cut the cable ties that fasten the harness to the cable channel.
6. Old style interlock switch - remove the interlock switch cover.
New style interlock switch - remove the interlock switch.
7. Unplug the spade connectors from the interlock switch.
8. Unscrew the ground connector next to the interlock switch. Retain the screw.

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9. Unscrew the single screw attaching the articulated cable guard to the cradle. Retain the screw.

Note: Push the walls of the cable guard apart so that a few of the retaining bars can be taken
out allowing the cable to be held back and the head of the screw to be reached.

10. Unscrew the two M4x8 screws attaching the cable guard to the side of the lower module.
11. Unscrew the screws attaching the two plastic securing rings. Retain the screws and rings.
Unscrew the ground connector. Retain the screw.
Note: At this point the harness splits and enters the cassette compartment via two openings.
The USB, MEI, and shutter cables are routed towards the Lower PCB and the power lines are
routed to the power supply unit.

12. Open the lower module and remove the cassettes.

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13. In cassette position 1 take off the bright metal covers on the side wall and base that cover the dc
power harness (two screws in each cover).

14. In cassette position 2 take off the bright metal cover on the side wall that covers the USB and
MEI/shutter harness (2 screws).
15. In cassette position 3 free the USB and MEI/shutter harness from the retaining tangs.

16. On the base of cassette position 4 take off the Y-shaped bright metal cover over the USB and
MEI/shutter harness.

17. Unplug the power harness from the power supply unit PWR connector.
18. Take off the power supply cover (4 screws) and press out the cable tie securing the power input
cable to the cover.

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19. Push the grommet out of the hole in the GBNA/GBRU base and unclip the grommet from the dc
power harness. Retain the grommet.

20. Unscrew and retain the ground connector screw.

21. Feed the dc power harness back into cassette position 1.
22. Take off the USB retaining bracket from the Lower PCB cover.

23. Unplug the USB cable and MEI/shutter harness from the USB and SHT connectors on the Lower
PCB.
24. Push the grommet out of the hole in the GBNA/GBRU base and unclip the grommet from the
USB cable and MEI/shutter harnesses. Retain the grommet.
25. Unclip and retain the ferrite cores from both harnesses. Take note of the exact position of the
cores (distance from connectors) on the cables.

26. Feed the harnesses back into cassette position 4.

27. Lift the harness assembly away from the GBNA/GBRU.

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GBNA/GBRU to ATM Link Cable - Replacement

Replacement of the GBNA/GBRU to ATM link cable is the reverse of the above procedure, taking care
with the following:

l Clip all the retaining bars into the new cable guard.
l Replace all cable ties, retainers, and grommets.
l Ensure ground connections are securely made.
l Put the ferrite cores on the new cables in the previously noted positions.
l Make sure all connectors are replaced securely and that all harnesses are routed correctly and
neatly.
l Connect the interlock switch as shown in the following illustration.
l Refit all removed covers.

COM 2
NO 2

NO 1
COM 1

Note: The illustration above shows an old style interlock switch in a front access ATM. In a rear
access ATM COM1 is at the top of the switch. New style interlock switch connections are in the
same orientation.

Upper to Lower Module Link Cable - Removal

The upper to lower module link cable is routed in an articulated cable guard attached to the side of the
lower module and to the underside of the upper module. The cable consists of: the following
component parts:

l Cable Assembly (Lower to Upper Power) - DC power lines to the bill validator unit and the main
upper pcb
l 100 Base-T Cable (BV LAN) - LAN cable between lower pcb and the bill validator unit
l Cable assembly (BV Power)
l Cable Assembly (Lower to Upper, Signal) - Data cable between the lower pcb and the main upper
pcb.

Note: The length of cable runs varies between front and rear access ATMs. As you strip out the
damaged cable, take note of anchor points and how the excess length is tied in.

Remove the upper to lower module link cable as follows:

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1. Rack out the lower module of the GBNA/GBRU.

2. Unplug the BPWR and UPWR connectors from the power supply unit and the LAN connector
(blue cable) and UPCN connector from the lower pcb.

3. Take off the harness loop cover (3 screws).

4. Unclip the grommet from the harness and retain the grommet.
Note: Take note of how the harness is looped you will require to loop the replacement harness
in the same way.

Grommet

5. Open the lower module and remove the cassette from position 2.
6. Take off the bright metal panel on the side wall of the cassette housing covering the upper to
lower link cable.

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7. Feed the cable up from the power supply area, through the cassette housing and out of the
access hole next to the cable guard.

8. Close the lower module.

9. Unscrew the 2 screws holding the cable guard to the side of the lower module.

Note: Push the side walls of the cable guard apart and unclip two or three cable retaining bars
from the cable guard to allow the cable to be held back away from the heads of the screws.

10. Remove the single screw (M3x6) attaching the cable guard to the underside of the upper
module.

11. Remove the bracket from the cable guard (1 screw) and retain the bracket and screw.
12. Rack in the lower module until it is latched and then rack out the whole GBNA/GBRU.
13. Open the reservoir /escrow unit until it is supported on the gas strut.

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14. Take off the cover from the main upper pcb (4 screws).

Loosen

15. Remove the screw from the long cable cover, slide the cover to the left out of its locating tang,
and lift it off.

16. Unplug the cable from the UPWR and UPCN connectors on the Main Upper PCB.

Note: The UPCN connector is the second from bottom at the left-hand side of the board.

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17. Unplug the cables from the BPWR and LAN connectors on the BV unit.

18. Free the cables from any retaining cable ties and lift the harness assembly away from the
GBNA/GBRU.

Upper to Lower Module Link Cable - Replacement

Replacement of the upper to lower module link cable is the reverse of the above procedure, taking care
with the following:

l Clip all the retaining bars into the new cable guard.
l Fit the cable guard bracket to the new cable guard.
l Replace all cable ties and grommets.
l Loop the new harness in the same way as the old.
l Refit all removed covers.

Upper Module Link Cable - Removal

The upper module link cable is made up of two cable assemblies:

l Cable Assembly (Sep to Upper)

l Cable Assembly (Sep to Upper, URCN)

These cables carry the following signal and supply lines from the main upper pcb:

l Separator pcb: power and communications

l Separator: infra-red sensors and detectors, pulse motor
l Escrow: infra-red sensors and detectors, pulse motor.

Note: It is important that the cable routing is followed exactly. As you strip out the damaged cable, take
note of anchor points and how the cable is tied in.

Remove the upper module link cable as follows:

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1. Take off the main upper pcb cover (4 screws).

Loosen

2. Take off the covers over the separator pcb as described in the section “Pre-Acceptor - Removal”.
3. Open the top transport until it is supported by the gas strut.
4. Remove the screw from the long cable cover, slide the cover to the left out of its locating tang,
and lift it off.

5. From the main upper pcb unplug the cables from the following connectors: SPWR, URCN, SE1,
SE2, SE4, RV2S.

6. Ease the cables away from the board and out of the long channel cutting cable ties as necessary.

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7. Cut cable ties securing the cable where it turns up out of the long channel.
8. From the separator pcb unplug the cables from the SPWR and URCN connectors.
l Separator pcb on older GBNA/GBRU models

l Separator pcb on the latest GBNA/GBRU model

9. Separate the in-line connectors, SE1, RV2PH, PA3, SEFM, ESCM, ES5 and ES4.
10. Lift the upper module link cable away from the GBNA/GBRU cutting restraining cable ties as
necessary.

Upper Module Link Cable - Replacement

Replacement of the upper module link cable is the reverse of the above procedure, taking care with the
following:

l Replace all cable ties and grommets.

l Loop the new harness in the same way as the old.
l Refit all removed covers.

CABLING
Interlock Switch Connections
Connection between the Power Input Connector and the PWR Connector on the GBNA/GBRU Power
Supply Unit is via an interlock switch wired as shown in the following diagram.

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CONNECTOR ASSIGNMENT/PINOUTS
GBNA/GBRU To ATM Connectors
Electrical connection between the GBNA/GBRU and the ATM consists of:

l 24Vdc supply lines from the ATM to the GBNA/GBRU

l MEEI control lines from the GBNA/GBRU to the ATM
l Facia shutter power and control lines from the GBNA/GBRU to the ATM
l USB communications signals between GBNA/GBRU and the ATM PC Core.

The D/C, MEEI, and shutter lines are terminated in plugs that connect into Molex Mini-fit Jnr receptacles
at the end of the cradle channel. The USB cable is routed past these receptacles and plugged into a
socket on the 7-port USB hub.

Power Input Connector

The power input connector is a 16-way Minifit Jr. dual row receptacle with the following pinout:

N/C 1 9 N/C
N/C 2 10 N/C

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+24V_RTN 3 11 +24V
+24V_RTN 4 12 +24V
+24V_RTN 5 13 +24V
+24V_RTN 6 14 +24V
N/C 7 15 +24V
N/C 8 16 N/C

Communication
The GBNA/GBRU communicates with the host ATM via a USB connection between the module control
board and the ATM PC Core. On some ATMs this may be via a USB hub.

l Interface type - USB1.1

l Speed - 12 Mbit/sec.
l Connector - USB Type A (plug)

Shutter / MEEI Control

The GBNA/GBRU controls the ATM’s facia shutter and MEEIs as follows:

Shutter - The shutter is connected to an 8-way Minifit Jr. dual row receptacle with the following pinout:

+5VRTN 1 5 +5 V
+24VRTN 2 6 +24V
+24VRTN 3 7 SOL
LOCK 4 8 OPEN

Where,

l The D/C voltages are output power line voltages and returns.
l SOL is a TTL output signal, HI = Close, LO = Open
l LOCK (Shutter Closed) is a TTL input signal, High active.
l OPEN (Shutter Open) is a TTL input signal, High active.

MEEI - The MEEIs are connected to a 4-way Minifit Jr. dual row receptacle with the following pinout:

MEI_A 1 3 +12 V
MEI_B 2 4 N/C

Where,

l The +12 V is an output power line voltage.

l MEI_A is a TTL, open collector output signal, Low active
l MEI_B is a TTL, open collector output signal, Low active

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PCB Connectors
This section identifies the board connectors on GBNA/GBRU PCBs.

Power Supply Unit

The connections on the PSU are as follows:

BPWR
UPWR
PWR

LPWR

l PWR - +24V dc supply from ATM via interlock switch.

l BPWR - +12V, -12V, and +5V output to BV Unit.
l UPWR - +24V and +5V output to Main Upper PCB.
l LPWR - +5V and +24V output to Lower PCB.

There are three fuses in the module power supply:

l Fuse 1 = 250 V 10 A (Littelfuse)

l Fuse 2 and Fuse 3 = 250 V 30 A (Littelfuse)

Main Upper PCB

UB2 RV2S UB3

RV2PH
SE1
UB1

RV2MG

SE2 JTAG

SE4

URCN

UPCN UPWR

SPWR
DCMP/
DCMS

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Connectors on the Main Upper PCB are as follows:

l UB2 - Upper transport photo-interrupters, and IR sensors.
l RV2S - Escrow IR sensors.
l UB3 - Upper transport solenoids.
l RV2PH - Pre-acceptor photo interrupters.
l UB1 - Upper transport photo- interrupters, and IR sensors.
l RV2MG - Not used
l JTAG - Not used
l UPWR - +24V and +5V from PSU.
l DCMP/DCMS - Upper transport dc motor.
l SPWR - +24V and +5V to Separator PCB
l UPCN - Logic lines to Lower PCB.
l URCN - Logic lines to Separator PCB
l SE4 - Separator and Escrow pulse motors.
l SE2 - Escrow IR sensors,
l SE1 - Separator IR sensors, Pre-acceptor T-sensors and IR sensors.

Separator PCB
Separator pcb on older GBNA/GBRU models

SE6 SE5 JTAG SE7 PA1

ES3

ES1
SPWR

ES2

URCN

Connectors on the Separator PCB are as follows:

l SE6 - Separator pulse motors and solenoid.

l SE5 - Separator photo-interrupters.
l JTAG - Not used
l SE7 - Separator and Pre-acceptor photo-interrupters (12 pin on type A modules, 6 pin on type B
modules)
l PA1 - Pre-acceptor solenoids and pulse motors.
l SPWR - +24V and +5V in from Main Upper PCB.
l URCN - Logic lines from Main Upper PCB.
l ES2 - Escrow pulse motors and solenoids.
l ES1 - Escrow photo-interrupters.
l ES3 - Escrow photo-interrupters.

Separator pcb on the latest GBNA/GBRU model

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MCU mounted to E-SPCB

1. E-SPCB

MEMCN

MCUPWR TERM

l MEMCN - FRU Memory +3.3V and Logic to MEM PCB

l MCUPWR - FRU Memory +5V/+3.3V and Logic to MCU PCB
l TERM - FRU Memory Logic Line from Lower PCB

2. MCU

MCUPWR

CPU

l MCUPWR - FRU Memory +5V?+3.3V and Logic from Separator PCB

l CPU - Not used

3. FRU Memory

MEMCN

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l MEMCN - FRU Memory +3.3V and Logic Line from Separator PCB

Lower PCB

RV1PH
RSVS LB1 LB2 LB3 LB4 TERM

LT1
LPWR

UPCN SHT2

BV SHT

ICS
USB

CS1 CS2 CS3 CS4

Connectors on the Lower PCB are as follows:

l RSVS - Not used.

l RV1PH - Not used.
l LB1 - Lower base pulse motors 1 and 2.
l LB2 - Lower base reed switches 1 and 2.
l LB3 - Lower base pulse motors 3 and reed switch 3.
l LB4 - Lower base pulse motors 4 and reed switch 4.
l TERM - Factory debug facility.
l LT1 - IR sensors, solenoids, and photo-interrupter.
l SHT2 - Shutter and MEEI lines to ATM.
l SHT - Shutter and MEEI lines to ATM.
l USB - USB connection from ATM.
l CS4 - Recycle cassette position 4.
l CS3 - Recycle cassette position 3.
l CS2 - Recycle cassette position 2.
l CS1 - Recycle cassette position 1.
l ICS - Future development.
l BV - LAN connection to BV unit.
l UPCN - Logic connection to Main Upper PCB.
l LPWR - +24V and +5V power from PSU.

TOOLS
l The Separator Belt Adjustment Tool - this is supplied with the GBNA/GBRU and is attached to the
rear right side of the Escrow. (refer to the section, “Gear Timing”)
l An engineer’s rule and scribe
l A small hacksaw or side cutters
l A 3 mm allen key
l A file.

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CASH ACCEPTOR AND RECYCLER CASSETTES

INTRODUCTION
This chapter describes the cassettes used in the NCR Cash Acceptor and Recycler when installed in NCR
ATMs. It provides operation, configuration and maintenance information and is intended for use by
personnel who unload, load and configure these cassettes.

DESCRIPTION
The NCR cash acceptor and recycler cassettes are portable containers moulded in high impact
polycarbonate. They are designed to store and, under the control of the parent sub-system, release
currency.

Cassette Variants
The following are the cassette variants according to functionality:

l Deposit (has blue front)

l Recycle (has grey front).

The cassette may also be categorised according to currency dimensions:

l Type A (has a green handle)—for currencies with wide notes
l Type B (has a blue handle)—for currencies with narrow notes
l Enhanced (has a blue handle)—used for recycle only.
The enhanced recycler cassette may be configured into the following settings:
l Narrow setting (default)

l Wide setting

l Special narrow setting.

Type ‘A’ cassettes must be used with type ‘A’ cash acceptor/cash recycler modules, and type ‘B’
cassettes must be used with type ‘B’ cash acceptor/cash recycler modules. Enhanced Recycle cassettes
may be used in either module because their width is configurable.

Therefore, a cassette may be identified as any of the following:

l Type A–Deposit
l Type B–Deposit
l Type A–Recycle
l Type B–Recycle
l Enhanced Recycle.

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Type A Deposit Cassette Type A Recycle Cassette Type B Deposit Cassette Type B Recycle Cassette Enhanced Recycle Cassette
(Blue front with (Light Grey front with (Blue front with (Light Grey front with (Light gray front with
green handle) green handle) blue handle) blue handle) blue handle)

Standard and Extended Cassettes

The cassettes may also be categorised according to their capacity. All cassettes (except for the Enhanced
recycle) are available in either of the following:

l Standard Capacity
l Extended Capacity.

Adaptor plates can be fitted to the cassette positions in the extended cash acceptor and recycler to
allow standard cassettes to be used.

Cassette Sizes
Cassette sizes are as follows:

Cassette Type Size Note Capacity

Standard Capacity Deposit 253 mm (9.96 in.) 1700–2300 notes

Extended Capacity Deposit 488 mm (19.21 in.) 2800–4400 notes
Standard Capacity Recycler 220 mm (8.66 in.) 1400–2000 notes
Extended Capacity Recycler 455 mm (17.91 in.) 2600–4100 notes

Note Sensing
Both types of cassette have note sensing and will indicate full and empty conditions to the parent
system as appropriate.

Currency Sizes
The cassettes can be mechanically adjusted to hold currency of the sizes indicated below. In addition,
electro–mechanical adjustment provides up to sixteen different cassette identification codes.

Currency width (short edge)

60 mm (2.36 in.) to 86 mm (3.39 in.)

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Currency length (long edge) for Deposit Cassettes

Type A Type B

Deposit 120 mm (4.72 in.) to 182 mm (7.17 in.) 120 mm (4.72 in.) to166 mm (6.54 in.)

Currency length (long edge) for Recycler Cassettes

Type A Type B

Recycle 127 mm (5.00 in.) to 182 mm (7.17 in.) 127 mm (5.00 in.) to166 mm (6.54 in.)
Extended 150 mm (5.91 in.) to 182 mm (7.17 in.) 138 mm (5.43 in.) to 166 mm (6.54 in.)
Recycle

Currency length (long edge) for Enhanced Recycle Cassettes

Length

Narrow 166 mm (6.54 in.) or less

Wide greater than 166 mm (6.54 in.)
Special 144 mm (5.67in.) or less (when used for
Narrow dispensing only)

Power Requirements
None.

CASSETTE OPERATION AND REPLENISHMENT

Opening the Cassette
Open the cassette as follows:

1. Place the cassette on a flat surface.

2. Remove the latch seal (if fitted) according to your in house procedures.
3. Unlock the key lock (if fitted) on the cassette lid.
Note: The key cannot be removed while the cassette is unlocked.

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4. Pull the bottom of the lid latch away from the body of the cassette.

5. Lift the latch up a small amount then pull the top of the latch away from the cassette.

6. Hinge the latch down to free the cassette lid.

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7. Raise the lid past the vertical position then unhook it from the metal hinge lugs at the front of
the cassette body. Remove the lid completely from the cassette body.

Stage Operation for Deposit Cassettes

The note stage on the deposit cassettes does not have a latch. The stage must be pulled back to the rear
of the cassette and held in place while removing currency from the cassette.

CAUTION
Make sure that the stage is firmly held in the rear position while removing
currency from the cassette.
1. Place the cassette on a suitable flat surface. Firmly support the rear of the cassette with one
hand.

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2. Placing your fingers into the stage as shown below, pull it all the way to the rear of the cassette.

3. Hold the stage at the rear of the cassette whilst removing the currency.

4. When all currency has been removed gently allow the stage to return to the home position at
the front of the cassette.

Stage Operation for Recycle Cassettes

Recycler cassettes have a latch to keep the stage at the rear of the cassette during replenishment.

Note Stage

Note Stage Latch Release

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Some early models of the cash acceptor and recycler have recycler cassettes that do not have the stage
latch. If your recycler cassette is of this type then operate the stage as defined in Recyclers.

Latching the Note Stage

1. Place the cassette on a suitable flat surface. Firmly support the rear of the cassette with one
hand.

2. Placing your fingers into the stage as shown below, pull it all the way to the rear of the cassette
until the stage latch clicks.

Note: Do not press the stage latch release situated in the stage as this will prevent the
stage from latching correctly.

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3. Make sure the latch clicks and the stage is held in the rear position before removing your hand.

Unlatching the Note Stage

1. Firmly support the rear of the cassette with one hand.

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2. Place the thumb of your free hand on the outside rear of the cassette and take hold of the note
stage, placing your fingers into the stage as shown below.
Squeeze slightly to relieve the spring tension on the note stage. Take care not to press the note
stage latch release before you have a firm grip on the stage.

3. While maintaining the hold on the stage press the green stage latch release with your middle
finger.

4. Gently allow the stage to slide to the front of the cassette. If there is currency in the cassette
ensure that it has not been trapped under the stage.

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Closing the Cassette

Note: Make sure that the note stage is returned to the home position before closing the cassette.

1. Holding the lid in a vertical position, hook the front of the lid onto the metal hinge lugs on the
front of the cassette body then close the lid.

2. Lift the latch up and forward toward the cassette.

3. Hook the latch over the lid latch block.

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4. Pull the latch down and then press towards the cassette body until it clicks into the locked
position.

5. Replace the latch seal (if fitted) according to your in house procedures.
6. Lock the key lock (if fitted) on the cassette lid and remove the key.

Note: The key can only be removed when the cassette is locked.

Replenishment
Preparing Currency
Before loading the currency into a recycler cassette it must be prepared as described in the following
sections.

Used Currency
Used currency should be prepared by holding a bundle of approximately 100 notes in one hand and
separating out with the other. While separating out, the currency should be checked for obvious defects
such as:

l Adhesive tape on the surface of the currency.

l Staples, pins or any foreign matter attached to the currency.
l Torn or limp notes with pin holes.
l Two or more notes stuck to each other.
l Corner folds (straighten as required).
l Folded notes.

New Currency
New, or un-circulated, currency should be separated (fanned) out several times before loading into the
cassette. Any notes considered to be unacceptable should be removed.

The packaging of new currency can cause it to be set into a bow shape. This bow shape may be either
across the length or the width of the notes and may cause the notes to jam in the module.

It is recommended that these notes should be processed through a counting machine where possible. If
this is not possible then the notes should be manually fanned and flattened several times. If the bow
persists follow the instructions given in the section Loading A Cassette for notes that are deformed in
this way.

Note: Bad currency preparation may impair the performance of the module.

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Loading a Cassette
Load a cassette as follows:

1. Open the cassette.

2. Slide the note stage all the way to the rear of the cassette until it latches.
3. Align the edges of the notes in both planes by holding a bundle loosely between the fingers and
thumbs of both hands and tapping lightly on a flat surface, then tapping the note ends.

4. Flatten out any bowed notes before loading them into the cassette.
5. Raise the front of the cassette to ease loading. For example, stand the cassette at an angle
against a wall.

CAUTION
Do not overload the cassette. There are two green markers that
indicate the maximum fill level. Do not fill beyond the green section
of the markers.

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6. Load the cassette with notes in bundles of 50. Align the first bundle of notes against the left or
right hand side. Continue to stack the bundles in the cassette, alternating the orientation of
each bundle and also which side of the cassette the bundles are lined up against. Leave a space
of approximately 5mm between the guide and each bundle, as shown below:

Approx. 5 mm Approx. 5 mm

Note: When loading a narrow guide cassette with notes 150mm or more in length or
when loading a wide guide cassette with notes 164mm or more in length, you should align
all bundles of notes in the middle of the cassette, do not alternate sides, as shown below:

7. Continue until the required amount is loaded.

8. Release the stage and allow it and the note stack to slide upwards until the currency stack
touches the front support.

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9. Lay the cassette back flat on its base. The currency should now remain between the front
support and the stage in an upright position.
10. Close the cassette.

Unloading a Cassette
Unloading a cassette is a reversal of the loading procedure. Refer to Basic Operations for details of
cassette opening, closing and note stage operation.

Transporting and Storing Cassettes

Always carry a cassette by its handle when transporting individually (for example, transporting to the
ATM from a cash in transit (CIT) armoured van).

When transporting the cassette from location to location (for example, in a CIT armoured van):

l Place the cassette so that it lies with the longest dimension flat - i.e., 90 degrees rotated from it's
normal vertical operating (lid in up position)
l Restrict the movement of the cassette during transportation. To prevent any damage during
transportation, it is also advisable to ensure that any cassette edge, or sides, are separated from
one another by a foam or air cushion material.
l Do not stack more than six cassettes on top of each other.

When storing cassettes:

l Ensure that each cassette is stored so that it lies with the longest dimension flat - i.e., 90 degrees
rotated from it's normal vertical operating (lid in up position)
l Do not stack more than six cassettes on top of each other.

TROUBLESHOOTING
None.

DIAGNOSTICS
None.

STRAPPING
None.

ADJUSTMENTS
Configuring the Cassette
This section covers the following topics:

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l Configuring the enhanced recycle cassette.

l Setting the note guide clearance.
l Setting identification codes.
l Cassette body to lid identification.

Configuring the Enhanced Recycle Cassette

The Enhanced Recycler may be configured into the following:

l Narrow (default)
l Wide
l Special Narrow.

Using the Narrow Setting

The narrow setting is the default type, the maximum length of long edge is 166 mm (6.54 in). There is
no configuration change required in the cassette to use this setting.

Using the Wide Setting

The wide setting permits length of notes longer than 166 mm (6.54 in.). This setting type does not
require the side guide.

1. Using a Phillips screwdriver, remove the four screws indicated below:

Side Guides

2. Remove the side guides.

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3. Remove the stage guides by pressing the top and bottom pawls toward the centre.

4. Install the stage guides on the outside slots provided.

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5. The completed wide type setting appears like the following image:

Using the Special Narrow Setting

The size of the long edge is 144 mm (5.67 in) or less when used for dispensing only. This setting type
does not require the stage guide.

1. Using a Phillips screwdriver, remove the four screws indicated below:

Side Guides

2. Remove the side guides.

3. Remove the stage guides by pressing the top and bottom pawls toward the centre.

Side Guides

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4. Install side guides on the inside slots using the four screws.

The completed special narrow type setting appears like the following image:

Setting The Note Guide Clearance

The currency width adjustment is made by first establishing the width of the currency that the cassette
is to hold. This measurement is then used to determine the thickness of spacers located between the
note guides and the cassette lid.

Currency Length

$
Currency
Width

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The note guides are not installed when the cassette leaves the factory and will be packed separately.
Have the following parts to hand before starting to configure the note guide clearance of the cassette.

Narrow Note
Left Hand Wide Guide (1)
Note Guide (1)
Spacer (9)

Screw Plate (9)

Screw (9)

Right Hand Wide

Note Guide (1)

Note: For the key lock (if fitted), the keys are packaged with the ATM.

The note guides are set using segmented note guide spacers which must be cut to the correct size. As
shown below, the segments are numbered, and the ends of the spacers are marked A and B.

A
7
1
2
6
5
3
4
4

5
3
2
6
1
7
B

Depending on the thickness required either the end marked A or marked B is removed.

Media Widths
The note guides should be set to accommodate the widest media that is to be used. Spacers can be cut
for media widths of 60 mm to 86 mm. All the spacers for a cassette should be cut to the same size.

Number of Guides and Spacers to Use

All three note guides are fitted for media widths 60 mm to 82 mm, requiring nine spacers (three for
each note guide) in the standard cassette and fifteen spacers (five for each note guide) in the extended
cassette.

For media widths 83 mm to 86 mm the narrow note guide is not fitted, therefore only six spacers are
required in the standard cassette and ten spacers in the extended cassette.

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Cutting the Note Guide Spacers

1. First measure the width of the widest media that the cassette will contain.
2. Decide how many spacers are required (nine or fifteen for media widths 60 mm to 82 mm,six or
ten for media widths 83 mm to 86 mm).
3. Refer to the following table to determine where to cut the spacers for the correct thickness.
4. Cut each spacer at the required segment using a small hacksaw. Remove any burrs after cutting.

Media Size Spacer Spacer after cutting Media Size Spacer Spacer after cutting
(mm) Position Remove end A, use (mm) Position Remove end B, use
(using end B (using end A
parts) parts)

60 No cut

A
61 B7 B
1
7 64 A7 1
7

2
6
2
62
6
3
5
3
5
4
4
4
4
5
3
63 5
3
6
2
6
2 1
7
7
1

A
65 B6 B
1
7 67 A6 1
7

2
6

66 2
6
3
5
3
5
4
4
4
4
5
3
5
3
6
2
6
2

A
68 B5 B
1
7 70 A5 1
7

2
6

69 2
6
3
5
3
5
4
4
4
4
5
3
5
3

A
71 B4 B
1
7 73 A4 1
7

2
6
2
72
6
3
5
3
5
4
4
4
4

A
74 B3 B
1
7 76 A3 1
7

2
6
2
6
75 3
5
3
5

A
77 B2 B
1
7 79 A2 1
7

2
6
2
6
78
A
80 B1 B
1
7 82 A1 1
7

81
Note: do not fit the narrow note guide with the following spacer cuts:
A
83 B0 B 85 A0
84 86

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5. Clip each of the required spacers into the cassette lid by pressing the legs of the spacer together
and pushing them into the apertures in the cassette lid. Make sure that each spacer is correctly
inserted, as shown below.

6. Insert a screw plate between the top two divisions of each of the spacers. Make sure each screw
plate is fully inserted and the screw holes line up.

7. Using a cross-head screwdriver and a screw for each spacer, screw the note guides to the
spacers as shown below. Make sure that the ridged ends of the guides are at the front of the
cassette lid (the end with the hinge lugs) and the spring guides are set centrally.

Left Hand Wide Note Guide

Right Hand Wide Note Guide

Narrow Note Guide

Note: The illustration shows all three note guides fitted. For media widths of 83mm to 86
mm do not fit the narrow note guide.

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8. The note guide clearance is now set.

Setting Identification Codes

The identification code of a cassette is set by up to four magnets in the side of the cassette.

The positions of the magnets determine the identification code of the cassette. The code allows the
module to know which cassette is in which position and use the correct one for deposit and recycling.

Accessing the Magnets

Access the magnets as follows:

1. Place the cassette on its side as shown below.

2. Release the magnet cover by pressing the two tags from within the cassette.

Magnet Cover

Cover Release Clips

3. Remove the magnet cover. The four magnets and seven magnet posts are now visible. Counting
from the rear of the cassette, the first four posts are used for setting the code. The last three
posts are used for storing the spare magnets and are not active. Typically a new cassette will be
factory configured as shown below with the code set to one.

Active Posts Storage Posts

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4. The magnets should be placed with the white side facing away from the cassette. The white end
should be facing towards the top of the cassette.
To set the ID code, place the magnets in the posts as detailed in the following table.

Cassette Post 1 Post 2 Post 3 Post 4

ID Code
0
1 X
2 X
3 X X
4 X
5 X X
6 X X
7 X X X
8 X
9 X X
10 X X
11 X X X
12 X X
13 X X X
14 X X X
15 X X X X

5. Once the cassette is configured replace the magnet cover. The top of the magnets should be
visible between the magnet cover and the side of the cassette.

Cassette Body To Lid Identification

Once the cassette has been configured, it is advisable that the body and lid are visually identified to
avoid a mismatch of bodies and lids.

The following methods are recommendations only. You may however use other methods according to
in-house procedures.

Colour Code Labels

Each configuration is allotted a colour code. By attaching a label of that colour to both body and lid, the
matching body and lid can be identified.

Indelible Ink Marking

The cassette can be identified by writing the configuration on the inside or outside of both the body and
lid, using an indelible ink pen.

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Fitting an Adaptor for Standard Cassettes in Extended Variant

To allow a standard cassette to be used in an extended variant cash acceptor and recycler, an adaptor
must be fitted to the cassette position. To fit the adaptor, proceed as follows:

1. Open the security enclosure.

2. Push the latch to release the lower module and pull out the lower module using the green
handle, as shown below.

Front Access Rear Access

3. Remove the lower transport seal if fitted.

4. Pull up the green handle on the lower transport and use it to lift up the transport.

5. Lift the cassette up and out of the lower module using the green cassette handle.

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6. Remove the two screws securing the black plastic cassette guide inside the cassette position.
Retain the guide and the screws.

Cassette guide

7. Slide the adaptor into position within the lower module.

Adaptor

8. Fit the black plastic cassette guide removed earlier onto the adaptor cover plate.

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9. Slot the cover plate into position and attach it to the adaptor using four screws and four
washers.

Screw & Washer Cover Plate

10. Install the standard cassette in the lower module taking care not to hit the underside of the
lower transport. Make sure the cassette is pushed fully home.
Note: If the cassette is not pushed fully home, an error message will be displayed (replace
cassette 1/2/3/4). To clear this error, remove the cassette and adaptor plate, check for
any obstructions and replace the adaptor plate and cassette correctly.

11. Repeat the above steps for all cassette positions to be adapted.
12. Close the lower transport ensuring it is fully home when the latch clicks.

CAUTION
To avoid damage to the device, the lower transport must be pushed
fully home before pushing the lower module back into the main
device.
13. Replace the lower transport seal if fitted.
14. Push the lower module back into the device ensuring the lower module latch clicks into the
home position. Then close and lock the security enclosure.

The standard cassette adaptor can be removed from the extended cash acceptor and recycler to allow
an extended cassette to be used by following the reverse of the above procedure.

MODULE REMOVAL AND REPLACEMENT

Not applicable.

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CABLING
None.

CONNECTOR ASSIGNMENT/PINOUTS
None.

TOOLS
l Cross–head Screwdriver
l Small Hacksaw.

15. SECURITY

Alarms 1253

MCRW Skimming Protection System 1262

DIP Card Reader Skimming Protection system 1288

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ALARMS

INTRODUCTION
The alarm system provides an interface between a series of alarm sensors and an external environment,
such as a bank’s existing alarm scheme. There are three types of alarm systems:

l Basic
l Enhanced
l High security.

Location
The following diagrams show the locations of the installations within the safe:

Basic Alarm System

PRIMARY LOCK

SECONDARY
LOCK

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Enhanced Alarm System

PRIMARY LOCK

SECONDARY
LOCK

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High Security Alarm System

SECONDARY
PRIMARY LOCK
LOCK

DESCRIPTION
All Alarm Systems offer status reporting. This feature reports the status of the alarm signals to the ATM
application program.

A silent alarm, operated by a special combination lock, is an option.

TROUBLESHOOTING
None.

DIAGNOSTICS
Level 0
None.

Level 1
Alarms

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The test Offered on the Alarms Diagnostic menu is the Determine Sensor Status test.

Determine Sensor Status

Reports the status of the safe’s six sensors.

Level 3
None.

STRAPPING
If the silent alarm is not fitted, the following turnaround plug (NCR part no. 445-0591539) will be
installed in connector J1 on the alarm termination panel:

l 1 x 009-0006439, connector 2 x 3 plug

l 2 x 009-0006427, terminal #18 (female)
l 50 mm x 006-5830020, wire #18 white.

6 5 4

3 2 1

ADJUSTMENTS
The vibration detector will normally be adjusted for optimum performance by the representative of the
alarm company responsible for connecting the ATM to a local alarm system (they have the expertise
and local knowledge to adjust the unit for a particular site). For test purposes, however, NCR presets the
unit to an initial adjustment as follows:

l Using a spring gauge, centred level with the contact in the direction of the arrow, adjust the screw
until the force necessary to open the contact is approximately 5 g. Recommended range is 5 g
minimum to 25 g maximum.
l If a gauge is not available an approximate adjustment can be made as follows:
l Loosen the adjustment screw until the contact is open
l Tighten the screw until the contact is just closed
l Tighten the screw a further one eighth (1/8) of a turn. (This is the equivalent of the 5 g setting.)

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MODULE REMOVAL AND REPLACEMENT

No information available.

CABLING
None.

CONNECTOR ASSIGNMENTS/PINOUTS
Alarm Termination Panels
Basic
C7 R5
R20
R21
R6 U1 R12
R23 Q2 D5
R4 VR1
D3 R30
C4
J3

SW1
J1 RLY1 RLY2 RLY4
C5

J2 R28 C6

D1 D2 R16 R25
J4

R18

Basic and Enhanced/High Security

Silent Alarm Connector, J1C

Desc Pin Pin Desc

N/C 4 1 N/C
+12V 5 2 N/C
N/C 6 3 SREL

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Door Switch Connector, J2

Desc Pin Pin Desc

+12v 3 1 N/C
DREL 4 2 N/C

Alarm Output Connector, J3

Desc Pin Pin Desc

TAL_NC 1 2 DAL_NO
TAL_CM 3 4 DAL_CM
N/C 5 6 DAL_NC
N/C 7 8 SAL_NO
N/C 9 10 SAL_CM
N/C 11 12 SAL_NC
N/C 13 14 CAL_NC
CSTS_CM 15 16 CAL_CM
DSTS_CM 17 18 CAL_NO
SSTS_CM 19 20 CSTS_N/C
TSTS_CM 21 22 DSTS_NC
N/C 23 24 SSTS_NC
N/C 25 26 TSTS_NC
N/C 27 28 +12V
GND 29 30 N/C

Vibration Sensor Connector, J4

Desc Pin Pin Desc

N/C 1 2 N/C
N/C 3 4 N/C
N/C 5 6 N/C
N/C 7 8 N/C
N/C 9 10 N/C
VIB 11 12 N/C
N/C 13 14 N/C
N/C 15 16 GND

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Enhanced

Basic and Enhanced/High Security

Silent Alarm Connector, J1

Desc Pin Pin Desc

N/C 4 1 N/C
+12V 5 2 N/C
N/C 6 3 SREL

Door Switch Connector, J2

Desc Pin Pin Desc

+12V 3 1 N/C
DREL 4 2 N/C

Alarm Output Connector, J3

Desc Pin Pin Desc

TAL_NC 1 2 DAL_NO
TAL_CM 3 4 DAL_CM

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Desc Pin Pin Desc

TAL_NO 5 6 DAL_NC
TAL_OUT 7 8 SAL_NO
TAL_IN 9 10 SAL_CM
N/C 11 12 SAL_NC
N/C 13 14 CAL_NC
CSTS_CM 15 16 CAL_CM
DSTS_CM 17 18 CAL_NO
SSTS_CM 19 20 CSTS_N/C
TSTS_CM 21 22 DSTS_NC
CTST_OP 23 24 SSTS_NC
CTST_OUT 25 26 TSTS_NC
CTST_IN 27 28 +12V
GND 29 30 N/C

Composite Attack Connector, J4

Desc Pin Pin Desc

N/C 1 2 +12V
N/C 3 4 N/C
N/C 5 6 CTST_OP
N/C 7 8 CTST_OUT
N/C 9 10 CTST_IN
VIB 11 12 CAL_OUT
TAL_OUT 13 14 N/C
GND 15 16 GND

I/O Panel Alarm Output Connector

The alarm output connector, located on the ATM I/O connector panel, has the following arrangement of
pins which are allocated for basic and enhanced systems as shown in the diagram:

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TEST/ADJUSTMENT TOOLS
A spring gauge (optional).

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 NCR SelfServ 88 ATM Service Manual
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MCRW SKIMMING PROTECTION SYSTEM

INTRODUCTION
This chapter details the USB Skimming Protection System (SPS).

The SPS feature utilises sensors to detect and create an alert whenever fraudulent devices, such as card
skimmers are fitted to the exterior of the card path or MCRW bezel.

CAUTION
Ensure the ESD precautions are followed when handling these devices.

DESCRIPTION
The SPS consists of the following elements:

l Control box containing the SPS Control PCB, SPS Driver Daughter PCB and interconnecting data
and power cables.

SPS Driver
Daughter PCB

SPS Control PCB

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l SPS Sensor PCB and MCRW exit diffuser.

The illustration below shows the interconnection of the functional elements of the system.
DC USB

J7 MEI GND
J1 J9

SPS
CONTROL
PCB
J12 MCRW
SPS
SENSOR
PCB
DIRECT CONNECT

DIRECT CONNECT

ASSEMBLY
PCP - PCB

PCP - PCB

SPS
DRIVER
DAUGHTER
PCB

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The SPS utilises the following technology:

l Capacitive field technology to detect changes within the vicinity of the card reader entry/exit slot
thereby activating the disruption electromagnetic technology. In particular objects that are
aligned to the ISO Track 2 read path. This technology is also used to detect external overlays (large
objects) in proximity of the card reader entry/exit slot
l Electromagnetic technology to disrupt external card reader skimming devices that contain
magnetic read heads.

The SPS will report:

l The presence of anomalous objects that are placed within the vicinity of the card reader
entry/exit slot via the NCR Transaction Channel and NCR Management Channel

l Faults that disable or inhibit the SPS function of detecting of anomalous objects

l Faults that disable or inhibit the SPS function of electromagnetic disruption of anomalous objects.

In addition the SPS provides:

l Applications with the ability to inhibit transactions upon the detection of an anomalous object
l Capability to suspend or take the ATM permanently out of service, without the need for a
connection to a back end system, or application changes
l Immunity to known limitations e.g. detection can be compromised by adding compensating
components to the fascia
l Report an entry into the ATM interior via an ATM door or access panel.

Electrical
Power Requirements
SPS Control PCB power requirements: 24V +/- 10%: 3A maximum

SPS Control PCB to the Daughter PCB requirements:

l 24V +/- 10%:1.5A maximum

l 5V +/- 10%: 50mA maximum.

Power supplied to the SPS PCB peripherals:

l 5V +/- 5%: 250mA maximum

l - 5V +/- 5%: 250mA maximum.

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TROUBLESHOOTING
Module Error State Messages
The following error messages are reported by the device.

Module Error Possible Root Isolation Resolution

State Cause(s)

A USB cable had Check the USB cable Reconnect the USB cable
communications been connection at the
error has disconnected USBSPS Check the
occurred USB cable connection
between the PC at the PC Core Check
and the device the USB cable
connection at the
powered HUB
USB cable is Replace the USB cable
faulty
USBSPS Check LED D1 is off Power cycle the USBSPS
firmware is
not running
USBSPS is Check LED D2 is on Replace the USBSPS
faulty
Control board USBSPS is Check LED D2 is on Power cycle the USBSPS
electronic fault faulty
USBSPS is Check no LEDS are on Power cycle the USBSPS
faulty
USBSPS is If above steps have Replace the USBSPS
faulty failed
Unauthorized Different Requires authorisation
device connected USBSPS
connected

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Module Error Possible Root Isolation Resolution

State Cause(s)

Device not found USBSPS not USBSPS not attached Connect the device and Restart the ATM
during service attached before service start
start up before service
start
USB cable had Check the USB cable Reconnect the USB cable
been connection at the
disconnected USBSPS
Check the USB cable
connection at the PC
Core
Check the USB cable
connection at the
powered HUB
USB cable is Replace the USB cable
faulty
USBSPS Check LED D1 is off Power cycle the USBSPS
firmware is
not running
USBSPS is Check LED D2 is on Replace the USBSPS
faulty
Boot Loader USB cable had Check the USB cable Reconnect the USB cable
Mode Active. been connection at the
Certain disconnected USBSPS
commands not during Check the USB cable
allowed firmware connection at the PC
download Core
Check the USB cable
connection at the
powered HUB
USB cable is Replace the USB cable
faulty
USBSPS Check LED D1 is off Power cycle the USBSPS
firmware is
not running
USBSPS is Check LED D2 is on Replace the USBSPS
faulty

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Module Error Possible Root Isolation Resolution

State Cause(s)

Download Firmware file Remotely download the correct

candidate corrupted on application firmware (named as
firmware check the disk "SPSUSER.DLC") in proper location (See
sum invalid note at foot of table for default
location)1.
Or replace the ATM HDD with a HDD
having correct SPS component setup and
reboot the system and it will need
coordinated with the owning
organisation
Load Compatible Firmware file Restart the ATM and let the firmware
Firmware corrupted on loader service download the device
the device firmware. Check the device status after
reboot
USBSPS is If above steps have Replace the hardware and reboot the
faulty failed system
I 2C I2C cable Check LED D4 is on Reconnect the I2C cable
communication disconnected
fault between
Primary Card
Reader Bezel
Capacitive
Sensor and
USBSPS
Faulty I2C Check LED D4 is on Replace the I2C cable
cable
Sensor reading is Interfering Check around the Inform the owning organisation and
out of range object is in Primary Card Reader follow their security procedures
proximity of Bezel Capacitive
the Primary Sensor
Card Reader
Bezel
Capacitive
Sensor

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Module Error Possible Root Isolation Resolution

State Cause(s)

Temperature Primary Card Check around the Inform the owning organisation and
reading is out of Reader Bezel Primary Card Reader follow their security procedures
range Capacitive Bezel Capacitive
Sensors has Sensor
been sprayed
with freezer
spray
Capacitive sensor Primary Card Place the Capacitive Sensor in the correct
has been moved Reader Bezel position
away from Capacitive
primary card Sensor has
reader. Sensor been moved
reading is idle away from
whilst card the card
reader is active reader slot
Unusual Object is Additional Inspect the area Inform the owning organisation and
detected material in around the capacitive follow their security procedures
proximity to sensor for any
the Cap active anomalous objects
Sensor
FPGA Fault Weak Additional Inspect the area Remove any additional material from
Signal material in around the Primary around Primary Card Reader Jammer
proximity to Card Reader Jammer
the Primary for any additional
Card Reader material
Jammer
Non-NCR FPGA – Non-NCR Replace the Primary Card Reader
FPGA serial Primary Card Jammer with NCR Primary Card Reader
number is not Reader Jammer
valid Jammer
attached
FPGA Fault Additional Inspect the area Remove any additional material from
Strong Signal material in around the Primary around Primary Card Reader Jammer
proximity to Card Reader Jammer
the Primary for any additional
Card Reader material
Jammer

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Module Error Possible Root Isolation Resolution

State Cause(s)

Primary card Width-Shutter Reconnect the Width-Shutter switch

reader width switch harness
shutter harness harness has
has been been
disconnected disconnected
Card reader is
active but
sensors not
changing state
FPGA Jammer Not Place your hand on Check the FPGA F/W version. If the F/W
Programming Configured the Primary Card version does not match with the
Fault Properly Reader Bezel and expected one then make sure that USB
check if you are able cable is properly connected and then the
to see Jammer On system needs to be rebooted. FPGA F/W
state should be downloaded properly after
reboot. Check the FPGA F/W version
again
USBSPS is If the above steps Replace the hardware and reboot the
faulty have failed system
Penetration Drill mat Replace the drill mat
detected penetrated
(Drill mat sensor Drill Mat Replace the drill mat turnaround plug
detected fraud) turnaround
plug removed

Drill Mat is Consult with the owning organisation,

configured as de-configure the drill mat, reboot the
a part of system and check the status after reboot
wrong
installation
process

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Module Error Possible Root Isolation Resolution

State Cause(s)

Door open Door Opened Close the door

detected by
ASM's/SPS's own
door state
Door Replace the door turnaround plug
sensor.
turnaround
This state will get
plug removed
reported when
the ATM fascia or
access panel is
opened
Temperature I2C cable Check LED D4 is on Reconnect the I2C cable
Sensor Fault disconnected
between
Primary Card
Reader Bezel
Capacitive
Sensor and
USBSPS
Faulty I2C Check LED D4 is on Replace the I2C cable
cable
Jammer Signal Additional Inspect the area Remove any additional material from
Gradient Range material in around the Primary around Primary Card Reader Jammer
Invalid proximity to Card Reader Jammer
the Primary for any additional
Card Reader material
Jammer
Jammer Signal Additional Inspect the area Remove any additional material from
Long Range material in around the Primary around Primary Card Reader Jammer
Invalid proximity to Card Reader Jammer
the Primary for any additional
Card Reader material
Jammer
FPGA Diagnostic Additional Inspect the area Remove any additional material from
Fault material in around the Primary around Primary Card Reader Jammer
proximity to Card Reader Jammer
the Primary for any additional
Card Reader material
Jammer

1 Default location "C:\Program Files\NCR APTRA\USBSkimmingProtectionSolution\Log"

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Note: After replacing any harnessing, carry out a Post Repair Test, see instructions in the Diagnostics
section.

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DIAGNOSTICS
For general diagnostics information, see the Diagnostics Overview chapter in the Diagnostics section.

Diagnostic LEDs
LEDs are an indication of the general operation of the device. They do not report detail faults. Refer to
the System Application Menu for detail fault reporting.

Condition LED 1 LED 2 LED 3 LED 4

USB Connected On - - -
USB Disconnected Fast Flash Flash - -
Healthy On - Fast Flash -
Disruptor On - On - -
Disruptor Off - Off - -
Capacitive Sensor Disconnected - - Slow Flash -
Substantial Proximity Event - On - Fast Flash

The jammer has a duty cycle when the USB is disconnected. LED 2 follows the Jammer ON/OFF
condition.

LED 1
LED 2
LED 3
LED 4

Device Diagnostics
In System Application the USBSPS is called USBASM (Anti-Skimming Module).

Note: Looping on all test except on Transfer Logs.

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Applet Test Description

ID

0 Menu This displays a menu of the all the other Applets to allow an operator to
select one.
1 Identification The test will display the following information:
1. Device Variant
2. Device Serial Number
3. Main Firmware Version
4. FPGA Firmware Version
5. Device Name
6. Hardware Version
2 Display Status The test will display the current sensors status.
This test executes “Determine State” command to get sensor status and
status will be displayed in the following format and tries to check/clear
jammer weak/strong signal error.
When all the sensors are healthy then status will be displayed as:
Sensor State
Primary Card Reader Bexel Capacitive No Alert
Primary Card Reader Jammer No Alert – Jammer ON/OFF
Drill Mat No Alert
Door State Closed
Temperature Sensor State No Alert

When the drill mat sensor is affected and the door is opened then status will be
displayed as:
Sensor State
Primary Card Reader Bexel Capacitive No Alert
Primary Card Reader Jammer No Alert – Jammer ON/OFF
Drill Mat Alert
Door State Open
Temperature Sensor Stat No Alert

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Applet Test Description

ID

3 Transfer Logs This test is available on the ATM only if “Allow Transfer Logs Diagnostic
Applet” is set to TRUE (configurable via Property Page). This is due to the
requirement of some owning organisations to collect logs from the ATM
remotely. If the configuration is set to TRUE then the test will perform
operations below in sequence:
1. The test will first display the menu which will contain all the
removable media detected on the system for user selection.
2. The logs will be copied into root directory of the drive selected.
3. The user will be prompted regarding the success or failure of the
activity.
This applet will copy the log files to the removable media even though the
ASM H/W is not in a good state. The user must not expect any device
related MStatus or error code on the execution of the applet.
*This applet copies the device logs to the removable media and during this
process it does not communicate with the device.
*The removable media must be loaded before executing this applet. If the
media is inserted later on, then, it will not be reflected in the media selection
menu.
*The logs will not be deleted from the disk after the successful execution of this
applet due to the requirement that the logs may need to be transferred again
from the ATM later. The log file deletion job will be taken care by the core driver
base on the “Sensing Archive”setting defined in “Group4” of operational
parameter.

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Applet Test Description

ID

4 Display Cap The test will display the current sensors status.
Status This test executes “Determine State” command to get sensor status and
status will be displayed in the following format.
When all the sensors are healthy then status will be displayed as:
Sensor State
Primary Card Reader Bexel Capacitive No Alert
Primary Card Reader Jammer No Alert – Jammer ON/OFF
Drill Mat No Alert
Door State Closed
Temperature Sensor State No Alert

When the drill mat sensor is affected and the door is opened then status will be
displayed as:
Sensor State
Primary Card Reader Bexel Capacitive No Alert
Primary Card Reader Jammer No Alert – Jammer ON/OFF
Drill Mat Alert
Door State Open
Temperature Sensor Stat No Alert

5 Run Post Repair Exit Test

Sequence 1. Display Status: Displays current status of module.
Test 1 2. ReBaseline: Usual prompt for ensuring all is clear.
3. ReBaseline: Ensure cap sensor in good state.
4. Modify the Engine Unusual Object Transaction Timeout to 30s
5. Ask the user to insert the SPS Overlay.
6. Await Unusual Object. Report unusual object.
7. Instruct the user to remove the tool.
8. Wait for signal to settle down. Display all module status.

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Applet Test Description

ID

6 Test Switch On Disruptor

Disruptor Read FPGA Status
Feedback Read Magnetic Coil Feed Back Sensors
Switch Off Disruptor
Read FPGA Status
Read Magnetic Coil Feed Back Sensors
Present SPS Overlay to activate Width Switch
Read FPGA Status
Read Magnetic Coil Feed Back Sensors
Remove SPS Overlay to de-activate Width Switch
Read FPGA Status
Read Magnetic Coil Feed Back Sensors
Present SPS Overlay to activate Width Switch & Shutter
Read FPGA Status
Read Magnetic Coil Feed Back Sensors
Remove SPS Overlay to de-activate Width Switch and Shutter Switch
Read FPGA Status
Read Magnetic Coil Feed Back Sensors
7 Test ReBaseline
Capacitive Present SPS Overlay “Unusual Object”
Verify Capacitive Data Change
Remove SPS Overlay “Unusual Object”
Verify Capacitive Data Change
8 Test ReBaseline
Proximity Present hand
Read FPGA Status
Read Magnetic Coil Feed Back Sensors
Remove hand
Read FPGA Status
Read Magnetic Coil Feed Back Sensors

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Post Repair Test: Run Sequence Test 1 (Applet 5)

Depending on the settings, you may have to switch the front interface to run this applet.

This test should be carried out after every repair. The SPS overlay (part number 445-0760336) is needed
to complete the test.

1. Choose "Run Sequence Test 1" from the Device Diagnostics menu.
2. The status of the device will be displayed for information.

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3. Follow the on-screen check list instructions.

4. Press OK. System will now ReBaseline all sensors.

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5. When prompted, place the SPS Overlay on the primary card reader bezel.

6. Press OK. Test will run.

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7. A screen will be displayed to show the test results. If successful "Unusual Object Is Detected"
will be displayed

8. When prompted, remove the SPS Overlay from the primary card reader bezel.

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9. Press OK. Test will run again.

10. A final screen will display the test status.

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Transaction Service Tallies

Tally ID Tally Mnemonic Tally Description

0 ATTEMPTS Total communication operations done on device1 .

1 COM_FAIL Total communication failures reported by the device.
2 FAIL_ATT Total communication retries done on communication failures.
3 DEV_REM Total count of USB cable disconnection.
4 DEV_ARR Total count of USB cable connection.
5 CAP_COMM Total Card Reader Interface capacitive sensor communication failure.
6 CAP_OBJ Total Card Reader Interface capacitive sensor Unusual Object detected.
7 JAMMER_ON Total Card Reader Interface Jammer ON.
8 JAMMROFF Total Card Reader Interface Jammer OFF.
9 DRIL_PEN Total Drill Mat Sensor penetration detected.
10 DOOROPEN Total Door State Sensor open.
11 DOOR_CLS Total Door State Sensor close.

1 Actual count = tally count x 1000.

Device Self Test

Applet Test Description
ID

0 Menu This displays a menu of the all the other Applets to allow an operator to
select one.
1 Device Self The device self test will execute the following command:
Test 1. Executes card reader Self Test
2. This test executes the Determine state command.
3. End of test.

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CONFIGURATION
This feature provides the following Applets.

Applet Test Description

ID

0 Menu This displays a menu of the all the other Applets to allow an operator to
select one.
1 Device The test will display the following information:
Information 1. Device Variant
2. Device Serial Number
3. Main Firmware Version
4. FPGA Firmware Version
5. Device Name
6. Hardware Version
2 Display Status The test will display the current sensors status.
This test executes “Determine State” command to get sensor status and status
will be displayed in the following format:
When all the sensors are healthy then status will be displayed as:
Sensor
Primary Card Reader Bezel State
No Alert
Capacitive
No Alert - Jammer ON/OFF
Primary Card Reader Jammer
No Alert
Drill Mat Closed
Door State No Alert
Temperature Sensor State

When the drill mat sensor is affected and the door is opened then status will be
displayed as:
Sensor State
Primary Card Reader Bezel Capacitive No Alert
Primary Card Reader Jammer No Alert - Jammer ON/OFF
Drill Mat Alert
Door State Open
Temperature Sensor State Alert

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Applet Test Description

ID

3 Re-baseline This applet allows the user to reset the ASM device and clear all error
Sensor counts and flags. The “Re-baseline Sensor” command will cause the ASM
hardware to be reset to a new Environment level for all sensors. The
Environment level is the baseline for the sensors.
The test will be performed in the below sequence:
1. Execute Re-baseline Sensor command to reset the new Environment
level.
2. Display sensor information after this test.
*This applet will be visible when the user entered the SysApp through USB
Dongle Key.
4 ASM Device This applet allows to set the jammer settings:
Setting 1. Signal Drift for Jammer Activation. The acceptable range is 50 to
1000. Default is 50.
2. Jammer Activation Timeout. The acceptable range is 1 to 10. The
default is 1.
3. Filter length. The acceptable range is 1 to 20. **
*This applet will be visible when the user entered the SysApp through USB
Dongle Key.
5 Drill Mat Status Displays whether the Drill Mat is configured or not and if it is configured
then it also displays status.
6 Configure Drill This applet is used to configure the Drill Mat. The ATM needs to be
Mat rebooted after execution of this applet.
7 De-configure This applet is used to de-configure Drill Mat. The ATM needs to be
Drill Mat rebooted after execution of this applet.
8 Rain Displays whether Rain Compensation is enabled or disabled in the
Compensation registry.
Status
9 Enable Rain This applet is used to enable rain compensation. The ATM needs to be
Compensation rebooted after execution of this applet.
10 Disable Rain This applet is used to disable rain compensation. The ATM needs to be
Compensation rebooted after execution of this applet.

STRAPPING
None.

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ADJUSTMENTS
None.

CONNECTOR ASSIGNMENTS
SPS Control PCB Connectors
J1 J4 J6 J7 J9

J5 & J8
(PCB-PCB Direct Connect)

J12

Connector Description Connector Description

J1 24V DC in J7 USB
J4 Penetration Mat J8 Daughter PCB direct connect
J5 Daughter PCB direct connect J9 CAP/COIL PCB
J6 Replenishment J12 MCRW

Driver Daughter PCB Connectors

PCB to PCB Direct Connect

CAP/COIL PCB

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CABLING
The following illustration shows the harness connections on the SPS.

Drill
Mat
J1
Switch
Set
Misc. I/F
Note: Linkage to Misc I/F only
Mini Misc. when Auto-Supervisor is fitted.
Midi Misc.

USB
DC

Control PCB to
CAP PCB Harness

J7 MEI GND
J1 J4 J6 J9

SPS
CONTROL
PCB
MCRW
J12 SPS
SENSOR
PCB
DIRECT CONNECT

DIRECT CONNECT

ASSEMBLY
PCP - PCB

PCP - PCB

SPS
DRIVER
DAUGHTER
PCB
Daughter PCB to
CAP/COIL PCB Harness

Daughter PCB to CAP/COIL PCB Harness

DAUGHTER PCB CAP/COIL PCB

Control PCB to CAP/COIL PCB Harness

CONTROL PCB J9 CAP PCB

MEI GND

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Control PCB to MCRW Harness

CONTROL PCB J12 MCRW

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DIP CARD READER SKIMMING PROTECTION

SYSTEM

INTRODUCTION
This chapter details the USB Skimming Protection System (SPS) for Document Insertion Processor (DIP)
card readers.

The SPS feature utilises sensors to detect and create an alert whenever fraudulent devices, such as card
skimmers are fitted to the exterior of the card path or dip reader bezel.

CAUTION
Ensure the Electrostatic Discharge (ESD) precautions are followed when handling
these devices.

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16. ENVIRONMENTAL MANAGEMENT

Filterless Air Conditioner Unit 1290

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FILTERLESS AIR CONDITIONER UNIT

INTRODUCTION

This chapter describes the Seifert KG-4269 SK 934 Filterless Air Conditioner Units (ACU).

WARNING
Risk of electric shock. Use the Isolating Switch to remove power from the ATM and
ACUs before servicing an ACU.

Possible burns from hot components. Wait 15 minutes after power has been
isolated to ensure safe cool down.

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DESCRIPTION
l Weight: 16.4 kg (36.2 lb)
l Dimensions without drain tube:
l Length 600 mm (23.62 in)

l Width 320 mm (12.6 in)

l Height 110 mm (4.33 in)

l Power Consumption (120V): 660 W

l Power Consumption (240V): 560 W
l Rated Current (120V): 6A
l Rated Current (240V): 2.8A
l Factory Temperature Setting: +15 °C (+59 °F)
l Operating temperature range: -35°C to +50°C (-31°F to +122°F)

TROUBLESHOOTING
ACU Test
The test button on the control panel is used to check that the unit is functioning.

1. Refer to the FRU removal chapter of this manual for instruction to access the ACU.
2. With power connected to the ACU unit, press the test button on the keypad located on the top
of the ACU. This will put the ACU into test mode, confirmed by observing the flashing LED, and
force the blowers and compressor to operate for 120-240 seconds regardless of the cabinet
temperature. During this test mode period, the green LED on the keypad will flash twice as fast
as during normal operation. If the test button is pressed again during the 120-240 second test
run, the unit will return to its normal operation mode. The test-run should only be repeated
after a minimum compressor shut-down time of 10 minutes.

Test
T
Door
Closed

OK
Alarm

3. After the test is complete, the ACU will return to normal mode.

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DIAGNOSTICS
Failure Reason Troubleshooting

Unit does not No power supply. Check the electrical connections.

start. ACU cabinet temperature is lower Adjust the set point.
than set point.
ACU door contact is open. Close the cabinet door or bridge the door
contact.
Unit does not Compressor is faulty. Replace the ACU.
cool. Compressor circuit breaker has been Replace the ACU.
activated.
The evaporator and/or condenser Clean with air duster, or replace the ACU.
are extremely dirty.
Evaporator is Not enough refrigerant due to Replace the ACU.
iced up. leaking cooling circuit.
Ambient temperature is much lower Refer to site preparation documentation
than the allowed operating for recommended external operating
temperature range. temperatures.
The ACU control cabinet is not Re-seal the ACU cabinet, or replace the
sealed. ACU.
The fan or fan capacitor on the cold Replace the ACU.
side is faulty.
Too much ACU cabinet door is not closed. Ensure that the ACU cabinet door is
condensation. closed properly.
The ACU cabinet is not sealed Re-seal the ACU cabinet, or replace the
properly. ACU.
Incomplete gasket between the Check and repair the gasket, or replace
cooling unit and the cabinet. the ACU.
Uneven air ACU cabinet air intake and air outlet Ensure that both air intake and air
circulation inside are blocked. outlets are not blocked.
the cabinet.
Condenser fan Fan is faulty. Replace the ACU.
does not work.
Evaporator fan Fan is faulty. Replace the ACU.
does not work.

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Note: Before removing the ACU, press the test button of the controller. In test mode, the fans and the
evaporator are switched on regardless of the cabinet temperatures.

STRAPPING
The ACU control board provides limited heater, high temperature and control temperature adjustment
through the on board 9 DIP Switches. refer to the Adjustments section for details.

ADJUSTMENT
DIP-Switches

p.
m
.
mp

Te
Te

ol
r
ate

ntr ON
gh

Button
He

Co

RS485
Hi

Contact

UART

Test
Door
9 8 7 6 5 4 3 2 1

2
Alarm
ON

1
SC-1050
Capacitor M1

Capacitor M2

Capacitor M3
Ambient Fan
Compressor
Internal Fan
Heater

Fuse 10A T
N
L
Note: The control temperature should be factory set to +15 °C (+59 °F).

To access the control board complete the following instructions:

1. Refer to the FRU removal chapter of this manual for instruction to access the ACU.
2. Remove and retain the three screws and plastic washers securing the ACU cabinet cover.
Support the cover and remove the attached earth lead. Store on a clean flat surface taking care
not to dislodge or damage the attached gasket material.
3. Remove and retain the two countersink head screws securing the control board access panel.
Hinge the panel down for access.

Cover screws Panel screws

Control Board

Condenser

Evaporator

Radial fan
Compressor

External View Internal View

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To adjust the control temperature, high temperature alarm and heater settings, set the DIP-Switches on
the control board as following:

Heater DIP switch settings

°C °F #9 #8 #7 Switch

-5 23 OFF OFF OFF ON

0 32 ON OFF OFF ON

5 41 OFF ON OFF ON

10 50 ON ON OFF ON

15 59 OFF OFF ON ON

20 68 ON OFF ON ON

25 77 OFF ON ON ON

High Temperature DIP switch settings

°C °F #6 #5 #4 Switch

25 77 OFF OFF OFF ON

30 86 ON OFF OFF ON

35 95 OFF ON OFF ON

40 104 ON ON OFF ON

45 113 OFF OFF ON ON

50 122 ON OFF ON ON

55 131 OFF ON ON ON

Control Temperature DIP switch settings

°C °F #3 #2 #1 Switch
20 68 OFF OFF OFF ON

25 77 ON OFF OFF ON

30 86 OFF ON OFF ON

35 95 ON ON OFF ON

40 104 OFF OFF ON ON

45 113 ON OFF ON ON

50 122 OFF ON ON ON

CABLING
None.

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CONNECTOR ASSIGNMENT/PINOUTS
None.

TEST/ADJUSTMENT TOOLS
None.

PREVENTIVE MAINTENANCE
None.

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17. MODULE REMOVAL AND REPLACEMENT

6688 Module Removal 1297

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6688 MODULE REMOVAL

ACCESS TO TOPBOX MODULES AND DEVICES

To open the ATM:

1. Unlock and open the door.

2. Pull the fascia latch plate towards you to open the fascia. Holding the fascia handle on the right
hand side, guide it as far as possible as it rises.

3. If you need access to the module tray, use the orange handle at the left-hand side to pull the
tray out of the ATM until the slides are fully extended.

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18. MISCELLANEOUS DEVICES AND INTERFACES

Enhanced Audio 1299

Enhanced, Express Banking and MFR Miscellaneous Interfaces 1304

Media Entry/Exit Indicators 1316

Public/Private Audio with Volume Control 1319

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ENHANCED AUDIO

INTRODUCTION
Refer to the following NCR intranet site for publications of Interactive Teller audio settings:

http://www.infoprod.ncr.com/software/BranchServices/InteractiveServices/InteractiveServices.php

Also see the 'Special Procedures' section of the Interactive Teller service manuals for troubleshooting
advice.

CAUTION
Make sure that ESD precautions are observed.

DESCRIPTION
Refer to product cabling chapter for distribution diagrams.

DIAGNOSTICS
Tests
The following ‘Sound’ diagnostic tests are available under the ‘Device Diagnostics’ menu in System
Application.

Note: If volume settings are changed by the user during tests, they will revert to the original settings
when the test is complete.

Use the ‘Sound’ configurations available under the ‘Set Device Configuration’ menu to permanently
change the volume settings.

Master Volume Control

Follow all on-screen prompts.

This test enables the user to verify that audio can be heard and to choose the correct volume setting.

Note: When the Enhanced Sound Hardware is present, supporting a private sound channel, this test can
be performed via the private sound channel. The Jack plug must be inserted into the Jack socket prior to
selecting the test.

The user selects the volume and then a short waveform audio test piece (‘beep’) is played for no longer
than 10 seconds. The volume range offered is from 0 (low) to 255 (high), with the default being 50.

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If the file containing the short test piece cannot be found or if the audio test piece fails to finish within
the 10 seconds then the test terminates and returns a Pass/Fail condition of 0 (Fail).

Looping is allowed for this test.

Microphone Volume Control

Follow all on-screen prompts.

This test enables the user to verify that audio can be recorded and at the correct recording volume
setting.

This test can only be selected when the Enhanced Sound Hardware supporting a Microphone is present,
and the ‘Sound Hardware’ setting is set to either ‘Handset And Microphone’ or ‘Microphone’.

An on-screen prompt will direct the user to set the Microphone recording volume.

An on-screen prompt will then direct the user to record their voice through the microphone for 10
seconds.

The voice recording will be played back to the user.

Looping is allowed for this test.

When the test is complete, the volume will revert to the original setting.

Jack Sense
Follow all on-screen prompts.

This test can only be selected when the Enhanced Sound Hardware, supporting a private sound channel,
is present.

An on-screen prompt will direct the user to insert or remove the Jack plug, and the new state of the Jack
socket will be displayed.

The Enhanced Sound Hardware is returned to automatic mode on test completion.

Self Test
The ‘Sound’ self-test is available under the ‘Device Self-Test’ menu in System Application.
Below are the tests executed as part of self-test based on the ‘Sound Hardware’ configuration setting:

SOUND HARDWARE SETTINGS TESTS

No Handset or Microphone Waveform Audio Public music piece
This is selected when there is no handset and (or) Waveform Audio Private music piece
microphone present and the terminal is not an MIDI sequence Public music piece
Interactive Teller. MIDI sequence Private music piece

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Handset and Microphone Waveform Audio Public music piece

This is selected when there is a handset present and Waveform Audio Private music piece
the terminal is an Interactive Teller. Waveform Audio Handset music piece
MIDI sequence Public music piece
MIDI sequence Private music piece
MIDI sequence Handset music piece
Microphone Test

Microphone Waveform Audio Public music piece

This is selected when there is no handset present and Waveform Audio Private music piece
the terminal is an Interactive Teller. MIDI sequence Public music piece
MIDI sequence Private music piece
Microphone Test

A pair of headphones with a 3.5 mm jack are required to perform the private audio tests.

Follow all on-screen prompts.

Waveform Audio Tests

For the ‘Waveform Audio’ tests, the you will hear a ‘beep’ sound for no longer than 10 seconds. You are
required to verify that the audio is present and at the correct volume.

MIDI Sequence Tests

For the ‘MIDI sequence’ tests, you will hear a piece of music for no longer than 10 seconds. You are
required to verify that the audio is present and at the correct volume.

Microphone Test
For the microphone test (handset or fascia microphone) your voice will be recorded for 10 seconds and
the recording will be played back.

If an audio file cannot be found or if the audio test piece fails to finish within the 10 seconds, the test
terminates and returns a condition of 0 (Fail).

If all tests are completed successfully, a condition of 1 (Pass) is returned.

STRAPPING
None.

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CONFIGURATION
The following ‘Sound’ configurations are available under the ‘Set Device Configuration’ menu in System
Application.

Master Volume Configuration

The volume range offered is 0 (low) to 255 (high), with the current volume setting being the default.

Microphone Volume Configuration

The volume range offered is 0 (low) to 255 (high), with the current volume setting being the default.

This configuration is enabled only when the ‘Sound Hardware’ is either set to “Handset And
Microphone” or “Microphone”.

Preserve Audio Level

The possible vales are 0 (Disabed) and 1 (Enabled). The default value is 0.

Private Audio Level

The volume range offered is from 0 (low) to 255 (high), with the current volume setting being the
default.

Public Audio Level

The volume range offered is from 0 (low) to 255 (high), with the current volume setting being the
default.

Sound Hardware
There are three options:

l No Handset or Microphone. Selected when there is no handset or microphone, and the terminal is
not an Interactive Teller.
l Handset And Microphone. Selected when there is a handset and the terminal is an Interactive
Teller.
l Microphone. Selected when there is no handset and the terminal is an Interactive Teller.

FRU REMOVAL AND REPLACEMENT

None.

CABLING
Refer to the Enhanced Miscellaneous Interface chapter.

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CONNECTOR ASSIGNMENT/PINOUTS
Refer to the Enhanced Miscellaneous Interface chapter.

TEST/ADJUSTMENT TOOLS
A pair of suitable headphones with a 3.5 mm jack.

PREVENTIVE MAINTENANCE
None.

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ENHANCED, EXPRESS BANKING AND MFR

MISCELLANEOUS INTERFACES

INTRODUCTION
This chapter describes the three analogous Miscellaneous Interfaces: Enhanced, Express Banking and
MFR.

CAUTION
Make sure that ESD precautions are observed.

DESCRIPTION
The Miscellaneous Interface consists of two boards, the Enhanced, Express Banking or MFR Misc IF
board and the Remote IO (RIO) board, and a connecting harness.

Enhanced Miscellaneous Interface Board

The board contains the following subsystems:

l Coldfire Core
l MCF5272 processor
l Flash ROM
l SRAM
l EEPROM
l +3.3V Power Regulator
l +12V Power Regulator
l Background Debug Mode (BDM) interface
l Debug interfaces
l Diagnostics LEDs
l Reset
l USB interface
l MEEI Interface
l Public & Private Audio Interface
l Private Handset Interface
l External Microphone Interface
l Microphone Output
l FDK Interface
l Auto Supervisor
l Display Status
l Watchdog

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l Power Control
l Fascia Light Control
l Advert Light Control
l Remote Status Indicator
l Alarms
l Remote Relay Interface
l Night Deposit Interface.

Remote Input/Output (RIO) Board

The RIO board contains the following connections:

l Alarm Connector
l I/O Panel Connector
l Reserved Inputs.

Board Layout
Enhanced Miscellaneous Interface Board
J3
J9 J1 J5
DS1
DS2
Diagnostic LEDs
DS3
DS4 J4

J6

J7
J8
DS5

J10 J11 J12 J13 J14 J15

Power Indicator LED

Remote Input/Output (RIO) Board

J3 J4 J5

J1
J2

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Public and Private Audio Interface

Enhanced Misc IF
The audio interface takes its audio source from the standard PC audio line output. The three input
signals, Left, Right and Ground, pass through ferrite beads to reduce conducted emissions from the
board. The filtered signals, PC_AUDIO_IN_LEFT, PC_AUDIO_IN_RIGHT and AUDIO_RTN are AC coupled
to the Public Audio (speakers) amplifier and to the Private Audio (headphone) amplifier.

Express Banking and MFR Misc IF

These variants have 3 & 4 pole jack plug detection. The socket is on the board and detects the insertion
of a jack plug.

Power Requirements
The Enhanced and Express Banking Misc IF boards have the following DC voltages:

l +24V ± 10%
l +12V ± 5% will be generated on board from the +24V supply
l +5V auxiliary ±10% (the auxiliary supply is available whenever mains power is applied to the ATM
PSU)
l +3.3V ± 10% will be generated on board from the 5V auxiliary supply.

The Enhanced and Express Banking Misc I/F board current is:

l +24V supply = 1.5Amps (maximum rms - dependent on MEEI population)

l +12V supply = 300mA (maximum rms)
l +5V auxiliary = 1.0Amps (maximum rms)
l +3.3V supply = 1.5Amps (maximum rms).

The MFR Misc IF board has the following DC voltages:

l +24V ± 10%
l +12V ± 5% will be generated on board from the +24V supply
l +24V auxiliary ± 10% (the auxiliary supply is available whenever mains power is applied to the
ATM PSU)
l +3.3V ± 10% will be generated on board from the 24V auxiliary supply.

The MFR Misc I/F board current is:

l +24V supply = 1.5Amps (maximum rms - dependent on MEEI population)

l +12V supply = 300mA (maximum rms)
l +24V auxiliary = 1.5Amps (maximum rms)
l +3.3V supply = 1.5Amps (maximum rms).

The RIO board has the following DC voltages:

l +24V ± 10%
l +3.3V ± 10%.

The RIO board current is:

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l +24V supply = 2 Amps (maximum rms - dependent on loads connected to board)

l +3.3V supply = 500mA (maximum rms).

TROUBLESHOOTING
The following error message is reported by the module. To de-code specific M_Status and M_Data use
the Status Code Translator Tool (available from http://www.infoprod.ncr.com) or refer to Diagnostic
Status Code Notebook (B006-6273).

Error Possible Root Cause Isolation Resolution

REPLACE_NOW Device Fault None Replace Device

INSPECT_ Comms Error None Connect Device
DEVICE Replace Cable
Power Fault: None Connect Device
l Mains brownout Check/repair the power supply
l Faulty power supply
Check/repair any other connected device
l Persistent mains
(s)
power sag

DIAGNOSTICS
For general diagnostic information see the Diagnostics Overview chapter in the Diagnostics Overview
section. To de-code M_status and M_data use the Status Code Translator Tool (available from
http://www.infoprod.ncr.com) or refer to Diagnostic Status Code Notebook (B006-6273).

Diagnostics LEDs

DS1
DS2
Diagnostic LEDs
DS3
DS4

DS5

Power Indicator LED

At board reset the LEDs are driven to the on state and will be turned off during the board boot
sequence. If the LEDs remain on, it is likely that there is a board failure. Once the board boot sequence
has completed, the use of these LEDs is device specific.

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Polyswitches
The +3.3VDC to power the Remote Status Indicator is protected by a 300mA self-resetting polyswitch
fuse located on the Enhanced Misc I/F board.

The +24VDC to power the Night Deposit Lock Solenoid is protected by a 300mA self-resetting polyswitch
fuse on the RIO board.

STRAPPING
None.

ADJUSTMENTS
None.

FRU REMOVAL AND REPLACEMENT

None.

CABLING
Interconnect Diagram

Audio Line Out Fascia & Advert Lights

Power Control & Status
USB Public Audio
PC CORE Private Audio
MISC IF
Microphone In MASTER BOARD FDKs
MEEIs
Display Status
Reset Auto Supervisor
Private Handset Hookswitch
Private Handset
External Microphone

Alarms Status
Remote Status Indicators
REMOTE IO
BOARD Night Deposit
Remote Relay
Alarms Status

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RIO Enable Harness

1 1
2 2
3 3
4 4
5 5
6 6
7 7
P1 8 8 P2
19 1 9 9 19 1
10 10
11 11
20 2 12 12 20 2
13 13
14 14
15 15
16 16
17 17
18 18
19 19
20 20

RIO/Advert Light Enable Harness

Advert
1
2 2
1

1 1
2 2
3 3
4 4
5 5
6 6
7 7
RIO 8 8 MISC IF P7
19 1 9 9 19 1
10 10
11 11
20 2 12 12 20 2
13 13
14 14
15 15
16 16
17 17
18 18
19 19
20 20

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CONNECTOR ASSIGNMENT/PINOUTS
Enhanced Misc IF Board Connectors
+24V DC Power Connector (J5)
2-way right-angled connector.

Pin Signal Pin Signal

1 +24V 2 GND

USB Connector (J2)

5-way right-angled USB mini B-type connector.

Pin Signal Pin Signal

1 BUS_PW 2 USB_D-
3 USB_D+ 4 NC
5 GND

Audio Line I/P Connector (J1)

Black 3-way 3.5mm PCB mount Audio Jack socket.

Pin Signal Pin Signal

1 Screen 2 PC Audio Right

3 Not Populated 4 Not Populated
5 PC Audio Left

Private Handset Microphone I/P Connector (J10)

Pink 3-way 3.5mm PCB mount Audio Jack socket.

Pin Signal Pin Signal

1 GND 2 Handset Mic

3 Not Populated 4 Not Populated
5 Handset Mic

Private Handset Speaker O/P Connector (J11)

Orange 3-way 3.5mm PCB mount Audio Jack socket.

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Pin Signal Pin Signal

1 GND 2 Handset Speaker

3 Not Populated 4 Not Populated
5 Handset Speaker

Private Handset Hookswitch I/P Connector (J12)

Black 5-way 3.5mm PCB mount Audio Jack socket.

Pin Signal Pin Signal

1 GND 2 Hook Switch

3 GND 4 GND
5 GND

Microphone O/P Connector (J13)

Lime 3-way 3.5mm PCB mount Audio Jack socket.

Pin Signal Pin Signal

1 GND 2 Mic Output

3 Not Populated 4 Not Populated
5 Mic Output

External Microphone I/P Connector (J14)

Blue 3-way 3.5mm PCB mount Audio Jack socket.

Pin Signal Pin Signal

1 GND 2 +12V (if populated)

3 Not Populated 4 Not Populated
5 External Mic

Every Unit Item (EUI) I/O Connector (J3)

50-way right-angled connector.

Pin Signal Pin Signal

1 GND 2 +5V AUX (+24V AUX for MFR only)

3 FDK2_TP 4 FDK_CONF1
5 FDK2_LW_MD 6 FDK2_UP_MD
7 FDK_CONF2 8 FDK2_BT

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Pin Signal Pin Signal

9 FDK1_TP 10 GND
11 FDK1_LW_MD 12 FDK1_UP_MD
13 FDK1_BT 14 GND
15 MEEI5 16 +24VDC
17 MEEI6 18 +24VDC
19 MEEI7 20 +24VDC
21 MEEI8 22 +24VDC
23 MEEI1 24 +24VDC
25 MEEI2 26 +24VDC
27 MEEI3 28 +24VDC
29 MEEI4 30 +24VDC
31 FASCIA_LIGHT_CTL 32 GND
33 WDOG_RESETb 34 GND
35 POWER_SHD2 36 GND
37 POWER_SHD1 38 GND
39 POWER_STAT2 40 GND
41 POWER_STAT1 42 GND
43 DISP_STAT_D1 44 GND
45 DISP_STAT_D0 46 GND
47 LEFT_OUT+ 48 LEFT_OUT-
49 RIGHT_OUT+ 50 RIGHT_OUT-

Featurised I/O Connector (J4)

34-way right-angled connector.

Pin Signal Pin Signal

1 HP_SPK_LEFT 2 GND
3 HP_SPK_RIGHT 4 GND
5 HP_VOL_ADJUST 6 GND
7 HP_JACK_DETECT 8 GND
9 AUD_FEAT_DET 10 GND
11 MEEI9 12 +24VDC

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Pin Signal Pin Signal

13 MEEI10 14 +24VDC
15 MEEI11 16 +24VDC
17 MEEI12 18 +24VDC
19 MEEI13 20 +24VDC
21 MEEI14 22 +24VDC
23 MEEI15 24 +24VDC
25 MEEI16 26 +24VDC
27 ADVERT_LIGHT_CTL 28 GND
29 AUTO_SUP_SW 30 GND
31 AUTO_SUP_DETECT 32 GND
33 RESERVED_OUT1 34 GND

Remote I/O Interface Connector (J7)

20-way right-angled connector.

Pin Signal Pin Signal

1 +3.3VDC 2 CSTS
3 LED0 4 GND
5 LED1 6 DSTS
7 LED2 8 GND
9 REMOTE_RELAY 10 SSTS
11 DEP_SOLENOID 12 GND
13 ND_BAG 14 TSTS
15 ND_DOOR 16 GND
17 GND 18 RESERVED_01
19 GND 20 RESERVED_02

Remote I/O Board Connectors

+24V DC Power Connector (J1)
2 way right angle connector.

Pin Signal Pin Signal

1 +24V 2 GND

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Miscellaneous I/F Connector (J2)

20 way right angle connector.

Pin Signal Pin Signal

1 +3.3VDC 2 CSTS
3 LED0 4 GND
5 LED1 6 DSTS
7 LED2 8 GND
9 REMOTE_RELAY 10 SSTS
11 DEP_SOLENOID 12 GND
13 ND_BAG 14 TSTS
15 ND_DOOR 16 GND
17 GND 18 RESERVED_01
19 GND 20 RESERVED_02

Alarms Status Connector (J3)

10 way right angle connector.

Pin Signal Pin Signal

1 CSTS 2 GND
3 DSTS 4 GND
5 SSTS 6 GND
7 TSTS 8 GND
9 NC 10 NC

Remote Status Indicators, Remote Relay & Night Deposit Connector (J5)
14 way right angle connector.

Pin Signal Pin Signal

1 RS_PWR (Protected 3v3) 2 LED 0

3 LED 1 4 LED 2
5 Remote Relay 1 contact A 6 Remote Relay 1 contact B
7 Remote Relay 2 contact A 8 Remote Relay 2 contact B
9 Deposit Solenoid 10 Deposit Solenoid RTN
11 Night Deposit Bag 12 Night Deposit Bag RTN
13 Night Deposit Door 14 Night Deposit Door RTN

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Reserved Input Connector (J4)

4 way right angle connector.

Pin Signal Pin Signal

1 Reserved 2 GND
3 Reserved 4 GND

TEST/ADJUSTMENT TOOLS
None.

PREVENTIVE MAINTENANCE
None.

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MEDIA ENTRY/EXIT INDICATORS

INTRODUCTION
The Media Entry/Exit Indicators (MEEIs) are located next to media entry/exit slots on the fascia of the
ATM. They act as prompts to the customer during specific entry or exit services.

DESCRIPTION
The MEEI comprises of a series of LEDs mounted on a PCB. Variants of the MEEI can be linear strips or
non-linear profiled boards. The MEEIs are controlled through the Miscellaneous Interface.

For some entry/exit slots the MEEI may be mounted on a carrier moulding.

MEEI PCB

Carrier Moulding

TROUBLESHOOTING
None.

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DIAGNOSTICS
Device Diagnostics
Applet Test Description
ID
0 Menu This displays a menu of all the other Applets to allow an operator to select
one.
1 Set Speed Input Blink Speed:
Test 1. Quarter Hz
2. Half Hz
3. One Hz
4. two Hz
5. Four Hz
6. Continuous.
2 Indicator This test will flash all of the installed MEEI together for verification then stop
Test flashing for verification.

CONNECTOR ASSIGNMENTS/PINOUTS
For the 668X product range, the card slot MEEI has an earth connection which is vital to prevent MEEI to
Skimming Protection System (SPS) interference.

Two connectors are utilised depending on the product.

Male two way connector.

Pin Description

1 24V
2 GND

668X - Male 6 way connector.

Pin Description
1 24V
2 GND
3 NC
4 NC
5 NC
6 NC

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STRAPPING
None.

ADJUSTMENTS
None.

MODULE REMOVAL AND REPLACEMENT

None.

CABLING
None.

TEST/ADJUSTMENT TOOLS
None.

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PUBLIC/PRIVATE AUDIO WITH VOLUME CONTROL

INTRODUCTION
Public/Private audio with volume control provides users of ATMs with access to controllable audio via a
headset.

DESCRIPTION
The main components of the feature are shown below:

Public
Loudspeaker(s)
Motherboard
On-Board sound Universal
or Misc I/F
Soundblaster Line
Level
Audio
Audio Volume
Control Button
Private Audio
Harness Headset Jack
Socket

The four levels of audio volume can be user adjusted using the audio volume control button located on
the facia adjacent to the headset jack socket. Pressing the button increases the volume level in three
steps up to its maximum and a fourth press returns it to its original volume.
The volume level is reset to the lowest level each time a headset is inserted into the jack socket. Overall
volume level is set from within the application software.

STRAPPING
None.

ADJUSTMENTS
The volume of the audio line input signal is controlled via the Sound menu, from the Set Device
Configuration menu under Self Service Configuration in System Application.

TEST TOOLS
A pair of suitable headphones with a 3.5 mm jack.

CABLE INFORMATION
The cabling from the facia audio jack socket to the miscellaneous interface is shown below:

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AudioAudio
J4 In Out
HP LEFT HP LEFT

Universal Misc Interface Board

1 1 1 1

Heaphone
SHIELD GND SHIELD GND

Socket
2 4 4 4
HP RIGHT HP RIGHT
3 2 2 2
GND DETECT
4 6 6 3
VOL ADJUST
5 5 5
JACK DETECT

Control Button
Audio Volume
7 3 3
9 AUDIO FEAT DETECT GND
10 SENSE

DIAGNOSTICS
The Sound menu is found under the Device Diagnostics menu of System Application. The sound tests
allow you to verify the operation of the enhanced audio system. The following test are displayed:

l Master Volume Control Test

l Waveform Audio Volume Control Test
l MIDI Sequencer Volume Control Test.

If you select a sound test, enter the volume level and then OK, the selected test plays for approximately
10 seconds.
The volume range offered is from 0 to 255. The default value is 127 for the master volume and 255 for
both the waveform and midi files.
Looping is allowed on these tests. The test plays repeatedly until cancelled.
The test returns a Fail if the file containing the test piece is not found.

Level 3 Diagnostics
The level 3 diagnostics returned for the digital audio are:

S_DATA
The S_DATA returned for the digital audio are:

S_DATA Meaning

00 GOOD (No error).

01 ROUTINE (Minor fault).
04 FATAL (Requires immediate attention).

TROUBLESHOOTING
Ensure that the line out connector is connected correctly on the motherboard and the miscellaneous
interface board, and that the speaker and private audio connectors are connected correctly on the
miscellaneous interface board. Refer to the Terminal Core & Comms and the Miscellaneous Devices and
Interfaces sections of this manual.

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19. SPECIAL PROCEDURES

Interactive Teller Troubleshooting 1322

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INTERACTIVE TELLER TROUBLESHOOTING

INTRODUCTION
This chapter provides basic checks on key areas of the Interactive Teller which might affect
performance, and references to sources of further information.

TROUBLESHOOTING
Audio
l Check the audio balance between the unit and the call centre using the Audio Settings documents
at
http://www.infoprod.ncr.com/software/BranchServices/InteractiveServices/InteractiveServices.p
hp
l Audio levels can be adjusted in SysApp or through supervisor only, not Windows or any other
means.

l SysApp adjustments: SysApp > 8 Self-Service Configuration > 3 Set Device Configuration >
Select Sound
l Supervisor adjustments: From supervisor > 5 Interactive Teller Diagnostics > 1 Device Tests
> 1 Audio Settings and test.

l Optimal audio level for 80 series units are as follows:

Class Software Playback Recording Settings in Sys App

Sys App Audio Sys App Audio Echo Noise Equalizer
test.exe test.exe Cancellation Suppression Profile

6681 Adobe Public: 60 Playback:60 Public:3 Playback:30 Enabled Enabled N/A

Private:75 Private:10
Vidyo Public: 6 Playback:60 Public:30 Playback:30 Disabled Disabled N/A
Private:75 Private:10
6682 Adobe Public:27 Playback:27 Public:30 Playback:30 Enabled Enabled N/A
Private:75 Private:10
Vidyo Public:27 Playback:27 Public:30 Playback:30 Disabled Disabled N/A
Private:75 Private:10
6684 Adobe Public:27 Playback:27 Public:30 Playback:30 Enabled Enabled N/A
Private:75 Private:10
Vidyo Public:27 Playback:27 Public:30 Playback:30 Disabled Disabled N/A
Private:75 Private:10

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6688 Adobe Public: 60 Playback:60 Public:30 Playback:30 Enabled Enabled Outdoor

Private:10
Vidyo Public: 60 Playback:60 Public:30 Playback:30 Disabled Disabled Outdoor
Private:10

l In general, the environment in which the unit is installed will determine the best default setting
for playback volume for that unit. Location, number of units installed, the type of surfaces in the
location and environmental noise such as wind, traffic etc will all affect volume.

Situation Considerations Adjustments

Branch/vestibule - Quiet. Possibly with hard Low playback volume for
single unit surfaces which reflect sound. privacy. e.g. 20%
Branch/vestibule - Noisy. Possibly with hard Medium playback volume
multiple units surfaces which reflect sound. to cope with busy periods
but retain privacy. e.g 30-
40%
Exterior - exposed to Noisy all the time, with extreme Playback up to 100%. If
traffic or wind noise peaks. there is constant noise,
may need to disable noise
suppression so that the
system doesn’t cancel out
the customer’s voice.

Unit Position
l Is the unit installed in accordance with the Site Preparation Guide? (Available from
http://infocentral.daytonoh.ncr.com/sst_search).
l Is the unit positioned so that direct light does not fall onto the touchscreen, camera or scanner, to
avoid blinding or wash-out?
l Is the unit positioned so that light falls onto the consumer’s face when using the camera, so that a
quality image can be obtained?
l Is the unit positioned so that traffic and wind noise do not affect the audio performance of the
microphone, handset or speakers?

Power
l The unit must have a dedicated, isolated and properly grounded power supply.
l A power conditioner placed between the power source and the UPS is highly recommended to
prevent problems such as frequent re-boots or communication errors between devices.

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ID Scanner
l Does the scanner produce a clear image of the consumer’s proof of id document?
l Check the scanner firmware is up to date. Minimum firmware driver levels required are:
l Mark I, part number 497-0473939 (6632 only): not applicable, uses manufacturer’s driver

l Mark II, part number 445-0740408 (6632 only) or 445-0740717 (6634/8): version 1.00.00

l Custom NCR part number 445-0750075 (6634/8): version 1.01.00

l When replacing the scanner, check if the cables need to be replaced too because voltage differs
between iterations of the scanner. Refer to the Parts Identification Manual.

Interactive Teller Camera

l Does the camera produce a clear image of the consumer? If not, use Device Configuration menu in
Sys App to correct image quality.

Microphone
l On 6634 Drive-up only: Check the protective tape over the die cut out for the microphone. It
should look like the one shown below, if not replace it. Use the tab to expose the adhesive and
place the membrane on the inside of the plastic moulding to protect the microphone.

Signature Capture
Initial troubleshooting for any problems with the signature capture scanner is to replace the battery in
the pen. Use a standard 393 button cell battery.

Handset
Initial troubleshooting for any problems with the handset is to check the board and replace if necessary.

Coin Dispenser
Is the chuter properly fitted to the inner facia, to allow coins to roll smoothly from dispenser to coin
bowl?

Scalable Deposit Module

l Is the SDM clean and free from debris? For detailed cleaning instructions refer to the SDM chapter
in the Preventive Maintenance section of this manual.

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l Has all packaging materials been removed?

l Refer to the Scalable Deposit Module chapter of this manual for detailed Troubleshooting
Procedures.

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REVISION TABLE:

REVISION TABLE
Date Revision Description of Change

March 2017 A.1 New Publication

September 2017 A.2 Updated - PC Core
Updated - Product Cabling
Updated - Enhanced Audio
Updated - CCTV
Added - IAT Troubleshooting
Added - SPS DIP
December 2017 A.3 Updated - PC Core
Updated - Product Cabling
Updated - SDM2
January 2018 A.4 Updated - Product Cabling
May 2018 A.5 Updated - Product Cabling
Updated - UPS
June 2018 A.6 Updated- IAT Troubleshooting
November 2018 A.7 Updated - Diagnostics Overview
Updated - uEPP 3/4
Updated - Statement/Passbook Printer
July 2019 A.8 Added - 15in SR Slim Display
Added - DView Camera
Removed - Peco CCTV
Updated - S2 Dispenser PM
Updated - 754W PSU
Updated - SDM2
Updated - PC Core
Updated - Product Cabling
September 2020 A.9 Updated - S2 Dispenser
Updated - Analogue CCTV Camera
Updated - SDM2
Updated - PC Core
Removed - Signature Capture

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REVISION TABLE:

Date Revision Description of Change

October 2021 B.1 Style updates

Various chapter updates
Added Hess BCD
Added Hess RCD
July 2022 B.2 Updated - GBXX
Updated - GBXX Cassette
Updated - SDM2

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REVISION TABLE:

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For problems with this publication please email:

FinancialHWL3.Support@ncr.com

For technical queries please contact your local NCR support.