FUTURA

COMBO VENDOR

MODEL 3589

SERVICE MANUAL

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 TABLE OF CONTENTS
"MAKE ANOTHER SELECTION" LED POS MESSAGE............................................. 15
INTRODUCTION.............................. 2 OPERATION .................................................... 9 TEMPERATURE SETPOINT ........................... 15
VEND CYCLE ................................................. 10 CONFIGURATION MENU .............................. 16
SPECIFICATIONS ............................. 3 CHANGE RETURN ......................................... 10 VENDOR CONFIGURATION ......................... 16
VENDOR SPACE-TO-SALES .......................... 16
VENDOR SET UP ............................. 4 DEX CAPABILITY (OPTION) ........... 10 PRICING ........................................................ 17
UNPACKING ................................................... 4 PRICE ALL SELECTIONS................................ 17
INSTALLATION ................................................ 4 BEVERAGE AREA OPERATION ....... 11 PRICE BY ROW / TRAY ................................. 17
GROUNDING (EARTHING) & ELECTRICAL ........ 4 SOLD OUT VEND SEQUENCE ......................... 11 PRICE BY SELECTION ................................... 17
COMPONENT LOCATION ................................ 5 SET COUPON VALUE ................................... 18
REFRIGERATION OPERATION ......................... 6 SERVICE MODE ............................. 12 SET TOKEN VALUE ...................................... 18
CARD READER ACCESS .................................... 6 SERVICE MODE BUTTTON............................. 12 ACCOUNTING MODE .................................... 19
LOADING SNACK PRODUCTS .......................... 7 KEYPAD OPERATION..................................... 12 ADVANCED OPTIONS.................................... 21
SPIRAL AND TRAY ADJUSTMENT .................... 7 PROGRAMMING .......................... 12 TEST VEND SELECTION MODE ...................... 21
SPIRAL TIMING ............................................... 7 TUBE FILL AND DISPENSE COINS MODES ..... 12 TEST VEND ALL SELECTIONS MODE .............. 21
PRODUCT PUSHERS ........................................ 7 MOTOR COUNT MODE................................. 13 DIAGNOSTICS MODE .................................... 22
LOADING BEVERAGE PRODUCTS .................... 8 OPTIONS MENU ........................................... 13
LOADING COIN MECHANISM.......................... 9 FORCE VEND OPTION ................................. 13
BILL VALIDATOR OPERATION (OPTIONAL) ...... 9 BILL ESCROW OPTION ................................ 13 PREVENTATIVE MAINTENANCE...... 25
MULTI VEND OPTION ................................. 14
SALES MODE .................................. 9 FREE VEND OPTION .................................... 14 PARTS ORDERING PROCEDURE ...... 25
DISPLAY CREDIT - ELECTRONIC PRICING ......... 9 FAST CHANGE ............................................. 14
"USE EXACT CHANGE" LED OPERATION .......... 9 OPTICS OPTION .......................................... 15 BEFORE CALLING FOR SERVICE ...... 25

The Model and Serial numbers are needed for you to obtain quick service and parts information for your vendor. The numbers are given on
the identification plate located on the back of the vendor. Write them into the spaces below for your records.

MODEL NUMBER: _______________

SERIAL NUMBER: _______________

INTRODUCTION
This manual contains instructions, service and installation guidelines for the Futura Combo
Vendor. The Futura Combo Vendor is designed as a combination snack and beverage If you have questions concerning the
merchandiser. The vendor is capable of dispensing a wide variety of snacks and beverages. information in the manual,
replacement parts, or the operation of
The Futura Combo Vendor is equipped with an electronic control system. All vending the vendor, note your machine’s
functions, pricing, and features are programmed through the controller. Changes can be Model and Serial Numbers before
made without any additional accessories or remote parts. contacting:
Selections can be priced individually from $.05 to $99.95 in five cent increments (US
currency). VendNet
165 North 10th Street
Accountability mode records Total Cash and Credit transactions and Total Vend cycles
performed by the vendor. Information for individual selections, complete rows or total vendor Waukee, Iowa 50263 - USA
can be compiled and used for inventory and ordering records. Parts: (888) 259-9965
Control System malfunctions are recorded and displayed when the vendor is placed in Service: (800) 833-4411
Service Mode. Non-functioning motors or selections are indicated. Each selection has an Parts Fax: 515-987-4447
individual motor. When one selection motor fails the other selections are unaffected and will All Other: (888) 836-3638
continue working.
E-Mail: Vendnet@vendnetusa.com
The vending sequence is “first-in, first-out” for each selection, eliminating the need for stock
rotation to ensure product freshness.
Read this manual thoroughly. Become familiar with the vendor’s components and features. The initial setup of a vendor is a very important
step towards insuring that the equipment operates trouble-free. Carefully follow the instructions for the initial installation of the vendor to avoid
service problems and minimize setup time.
Access to the service area of this vendor should be permitted only to individuals having knowledge and practical experience in vendor setup
and loading, especially in areas of safety and hygiene.

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 SPECIFICATIONS
DIMENSIONS
Width 34.5 inches (876mm)
Height 74.5 inches (1892mm)
Depth 31 7/32 inches (793) mm
Weight / Shipping Weight 551 lbs. (254kg) / 600 lbs. (272kg)
Snack Window Size 22 17/32" X 25 1/4" X 1/8" Thick
(tempered glass only) (626mm X 641mm X 3mm)

Live Display Window Size 9 1/4" X 25 1/4" X 1/8" Thick

(tempered glass only) (235mm X 641mm X 3mm)

STANDARD SNACK TRAY CONFIGURATION (MAY VARY)

Trays 3
Total Selections 20
Snack Selections 5
Medium Snack Selections 6
Candy Selections 9
Standard Capacity (may vary) 225

STANDARD BEVERAGE TRAY CONFIGURATION (MAY VARY)

Live Display Selections 9
Live Display Can Selections 4
Can Capacity 80
Live Display Bottle Selections 5
Bottle Capacity 56
Pre-Cool Area 10 (12oz. Cans)
Total Beverage Capacity (may vary) 136

ELECTRICAL
Voltage 120 VAC 240 VAC
Cycle 60 Hz 50 Hz
Amperage 2.5A/300W 1.25A/300W
Transformer 120 VAC to 24 VAC 240 VAC to 24 VAC

COINAGE (NOTE: DOLLAR BILL VALIDATOR AND/OR CARD READER IS OPTIONAL)

MDB Version Industry Standard MDB
International Coin Mechanisms, Bill Validators and Card
Readers
Domestic
(OPTIONALLY EQUIPPED)

VENDOR OPERATION
Suitable for indoor use only. This appliance is not suitable
Location
for installation in an area where a water jet could be used.
Sound Level Produces less than 70 dBA during normal operation.
Recommended
Operating Between 32° and 100° F° (0° and 37.8° Celsius)
Temperature

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 VENDOR SET UP
UNPACKING
This vendor was thoroughly inspected before leaving the factory and the delivering carrier has accepted responsibility for this vendor. Note
any damage or irregularities at the time of delivery and report them to the carrier. Request a written inspection report from the claims
inspector to file any claim for damage. File the claim with the carrier (not the manufacturer) within 15 days after receipt of the vendor.

NOTE: If the power supply cord is damaged, it must be replaced by the manufacturer, its service agent, or similarly
qualified individual in order to avoid hazard.

CAREFULLY REMOVE THE OUTSIDE PACKING MATERIAL BEING CAREFUL NOT TO DAMAGE THE
VENDOR’S FINISH OR EXTERIOR. INSPECT THE VENDOR FOR CONCEALED SHIPPING DAMAGE.
REPORT ANY DAMAGE HIDDEN BY THE SHIPPING MATERIAL DIRECTLY TO THE DELIVERING
CARRIER ON A HIDDEN DAMAGE REPORT.

INSTALLATION
Position the vendor in its place of operation. Make sure to level the vendor by placing a bubble level on the top of the machine and adjusting
the vendor leg levelers. Position the vendor so the power cord easily reaches the power outlet or receptacle (DO NOT USE AN EXTENSION
CORD). Check that the door will open fully without interference.

NOTICE: The vendor must be level and there must be a minimum of 4” between the back of the vendor and the wall
for proper air flow.

Retrieve the vendor keys from the coin return cup. Open outer door and remove all internal packing material.

GROUNDING (EARTHING) & ELECTRICAL

NOTE: SEE SAFETY MANUAL
Consult local, state, and federal codes and regulations before installing the vendor.
Refer to the Safety Installation Guidelines document found in the service package
shipped with your vendor.
Before connecting the vendor, the integrity of the main electrical supply must be
checked for correct polarity, presence of ground (earth) and correct voltage. These
checks should be repeated at six-month intervals with the routine safety electrical
testing of the vendor itself.
If the receptacle is not properly grounded or polarized, contact a licensed electrician to
correctly polarize and/or ground the receptacle to ensure safe operation.
For proper operation of any equipment utilizing electronically controlled components,
the equipment should be placed on an isolated, or dedicated, noise-free circuit
properly polarized and grounded. Use of a surge suppressor is recommended for
locations where electrical noise is present.

After all set up has been completed turn on the Power Switch (see Component
Locations diagram later in manual).

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 INSIDE VIEW - DOOR SHOWN OPEN
COMPONENT LOCATIONS
DOOR CONTROL
TELEMETER, PART OF SWITCH BOARD
G8/G9 CARD READER
(OPTIONAL)
DOLLAR BILL
SERVICE MODE VALIDATOR
BUTTON (OPTIONAL)
(SEE FIG. 3 BELOW)

POWER SWITCH - LIVE DISPLAY

(SEE FIG. 1 BELOW) COVER
TURN OFF POWER
WHEN SERVICING
VENDOR COIN
MECHANISM

PRODUCT
BEVERAGE DOOR DEFLECTOR
LATCH
(SEE FIG. 2 BELOW)

LIVE DISPLAY
(SEE FIG. 4 BELOW)
BEVERAGE DELIVERY
DOOR
COIN BOX

AIR INTAKE - UNDER CABINET - KEEP

SCREEN CLEAN - CLEAN MONTHLY

PRESS THE HANDLE END AND

ROTATE CLOCKWISE TO OPEN
THE INNER DOOR.
POWER TO CLOSE THE INNER DOOR,
SWITCH ROTATE COUNTER CLOCKWISE
TILL THE HANDLE SNAPS INTO
THE STOPPER BRACKET

FIG. 1
FIG. 2
OPEN

REMOVE WING NUT AND

LIFT UP DISPLAY COVER TO
LOAD PRODUCTS INTO LIVE
DISPLAY.
SERVICE MODE
BUTTON RE-INSTALL WING NUT TO
SERVICE MODE HOLD DISPLAY COVER AND
BUTTON PRODUCTS IN PLACE

FIG. 3 FIG. 4

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 REFRIGERATION OPERATION
The Vendor's refrigeration system will operate trouble-free for many years and with highest
efficiency with proper operation and maintenance. It is critical that the machine be positioned with
a minimum of a 4" space between the back of the machine and the wall. Also, it is critical that the
bottom screen and refrigeration compartment be kept clean. Clean/vacuum the screen under the
cabinet monthly.

CLEAN SCREEN UNDER CABINET MONTHLY

NOTICE: There must be a minimum of 4” between the back of the vendor and the wall for proper air flow.

NOTICE: DO NOT MAKE LARGE ADJUSTMENTS TO THE FACTORY TEMPERATURE SETTING. DOING SO MAY
RESULT IN A FREEZ UP OF THE EVAPORATOR COIL AND/OR BEVERAGES. PROLONGED FREEZE UPS WILL
CAUSE THE REFRIGERATION TO OVERHEAT AND MAY CAUSE PERMANENT DAMAGE TO THE SYSTEM.

CARD READER ACCESS

Please follow below steps to access the Card Reader.
1. Turn OFF power to the machine and then unplug the coin mech harness.
2. Remove coin chute by unscrewing 2 X #6-20 screws. (This step is required to access #8 nuts for next step). See FIG. 1
3. Keeping the coin mech on coin mech mount bracket, unscrew 2 X #8-32 nuts at the top and 2 X #8 screws at the bottom of coin
mech mount bracket. See FIG 2 & 3.
4. Remove coin mech mount bracket to access the Card Reader. See FIG. 4

2 X #6-20
Screws
2 X #8-32
Nuts FIG. 2

FIG. 1 COIN MECH MOUNT TOP

FIG. 3

2 X #8
Screws
CARD READER

FIG. 4

COIN MECH MOUNT BOTTOM

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 LOADING SNACK PRODUCTS
Lift the tray up slightly and pull forward until the tray stops then tilt down for ease of loading.
Load product from front to back making sure all items fit freely between the spirals. Do not attempt to force oversized products or packages
into the spaces. Do not skip a space. Place the product on the bottom of the compartment on the spirals with the labels facing the front of the
vendor for easy identification by the customer.

To vend properly the product must be wider and taller than the diameter of the spiral being used. Undersized products may cause vend
problems.

SPIRAL AND TRAY ADJUSTMENT

The shape, size and thickness of a product affect how well it falls off the tray. Most products can be vended successfully when the spiral end
is positioned at 6 o’clock. If vending problems occur with spiral ends at the standard 6 o’clock position, adjust the drop-off either by retiming
the spiral or installing a Product Pusher.

ADJUST SPIRAL ADJUST SPIRAL

COUNTER CLOCKWISE FOR
CLOCKWISE FOR THINNER PRODUCTS
SPIRAL TIMING THICKER PRODUCTS
(i.e. 7:00 (0'CLOCK))
Each spiral can be rotated in 45º (degree) increments for (i.e. 3:00 (0'CLOCK))
a different drop-off point. Most products can be vended
successfully when the spiral end is positioned at the
position of 6 o’clock.
The general rule is:
The narrower the product, the higher the timing. ADJUST SPIRAL END POSITION FOR SUCCESFUL VEND.
 Thick Products - 4-6 o’clock
MOST PRODUCTS VEND PROPERLY AT THE
 Most products – 6 o’clock
 Thin Products - 6-8 o’clock
6:00 (0'CLOCK) SETTING
To change the spiral end position: SHOWN ABOVE

1. Remove the tray to have access to the back of the motors.

2. Pinch the snap tabs of the spiral coupling and push out until it separates from the motor.
3. Rotate the spiral to the desired position and reinsert the spiral coupling into the motor.
4. Make sure the spiral coupling snaps fully into the motor as shown.
5. Replace the tray and test vend the selection to make sure product vends correctly.

ADJUST SPIRAL END POSITION BY PINCHING

SNAP TABS OF SPIRAL COUPLING ON BACK
OF MOTOR - PULL OUT OF MOTOR THEN
SNAP BACK INTO DESIRED POSITION

PRODUCT PUSHERS
If the product still will not vend properly after re-timing of the spiral then install a Product Pusher. The Product Pushers are provided in the
service package of the vendor. Snap onto spirals only as necessary as shown.

IF AFTER ADJUSTING THE SPIRAL END THE

PRODUCT STILL DOESN'T FALL OFF TRAY … SNAP
PROVIDED PRODUCT PUSHERS ONTO END OF
SPIRALS TO ENSURE PRODUCT WILL FALL

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 LOADING BEVERAGE PRODUCTS
Push in on latches simultaneously on both sides of trays then pull forward until the tray stops to load.
Load product from front to back making sure all items fit freely between the spirals. Do not attempt to force oversized products into the
spaces. Do not skip a space. Place the product on the bottom of the compartment on the spirals.
To vend properly the product must be wider and taller than the diameter of the spiral being used. Undersized products may cause vend
problems.
Load bottle products cap down in bottle trays as shown. Load cans horizontally. See page 11 to identify which selections are 16 oz. only and
which selections are 12 oz. only

PUSH IN ON TRAY LATCHES ON BOTH

SIDES AND PULL OUT TO LOAD

IMPORTANT:
LOAD BOTTLED PRODUCTS
CAP DOWN AND
TILTED BACK AS SHOWN

LOAD CANS HORIZONTALLY

AS SHOWN WITH CAN TOP
ORIENTED TO RIGHT
(HINGE) SIDE

Pre-Cool Area
For 12 oz. Cans

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 LOADING COIN MECHANISM INSERT COINS THROUGH
The Coin Mechanism must be loaded with a minimum of one roll each FRONT DOOR COIN INSERT
of nickels, dimes and quarters in order for the vendor to operate TO FILL COIN TUBES
properly. The coins need to be loaded into the coin mechanism by PRESS SERVICE
inserting them into the front coin insert. First enter the SERVICE MODE BUTTON
MODE then enter the TUBE FILL MODE (See SERVICE MODE AND ENTER
instructions, pg.12). TUBE FILL
MODE (PRESS 1)
Each tube should be kept loaded with at least one roll of coins. This
will ensure the coins are above the tube low level sensors. Once the
tubes are loaded the Dollar Bill Validator (if equipped) will accept bills.
If one or more of the coin tubes fall below the low level sensor the
Dollar Bill Validator may stop accepting bills and the front display will
light the "EXACT CHANGE ONLY" indicator LED.
Alternatively, you can load the coins into the slots above the respective
coin tubes. This is not the preferred method. By using TUBE FILL mode
the control board can then accurately determine coin levels.
On some Coin Mechanisms there are buttons above each tube to dispense the coins (may vary
depending on which coin mechanism that is used). The coins can also be dispensed within the Service
Mode described later.
More advanced and brand specific Coin Mechanism operating instructions can be obtained on the
Service portion of the website listed at the beginning and end of this manual

NOTE: When using the Bill Validator, having the coin tubes full will provide the best bill acceptance operation.

BILL VALIDATOR OPERATION (OPTIONAL)

To remove the bills from the Dollar Bill Validator push the tab on the top of the bill box and lift up. To clear jams or cleaning unlatch lower unit
as shown. Dollar Bill Validator cleaning instructions as well as more advanced service information can be obtained on the Service portion of
the website listed at the beginning and end of this manual.

SALES MODE
The vendor automatically defaults to Sales Mode after it is turned on. In the Sales Mode, the vendor accepts money deposits, pays out
change and dispenses product to the customer.

DISPLAY CREDIT - ELECTRONIC PRICING

This vendor is equipped with the Electronic Pricing feature. The customer verifies the price by pressing the selection number (i.e. 22) before
inserting money. If a selection is made and credit has not been established, the price for that selection is displayed and will flash. When
money or credit is accepted, then the amount of credit is displayed.

"USE EXACT CHANGE" LED OPERATION

If the coin levels in the coin mechanism tubes are below the low-level sensors, the indicator LED next to “USE EXACT CHANGE” will
illuminate. This indicates the Coin Mechanism does not have enough coins in the coin mech tubes to make change. This also indicates that
the Dollar Bill Validator may be disabled until change can be made.

"MAKE ANOTHER SELECTION" LED OPERATION

If a selection is made that is not available (i.e. 79 is not a good selection) or if there is a selection motor failure the indicator LED next to
“MAKE ANOTHER SELECTION” will illuminate. If this is a motor failure the controller will display which motor has failed upon entering the
Service Mode (described later in this manual).

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 VEND CYCLE

If a selection is made and the accumulated credit is greater than or

equal to the price of the selection, then a vend attempt will take
place. If credit is less than the selection price, the price is displayed
and will flash.
Operation
1. The control system verifies the selection exists. If the
selection is not available or failed previously the cycle
stops and the "MAKE ANOTHER SELECTION" indicator
LED is illuminated. The control system stores this error
MOTOR HOME POSITION
that will be displayed in the SERVICE MODE of operation.
If no error is detected the vend cycle continues. BACK OF MOTOR SHOWN
2. The Vend motor starts its rotation and a vend timer is … MOTOR ROTATES
started. UNTIL SWITCH OPENS ON
3. The selection motor rotates to the MOTOR HOME FLAT OF CAM
POSITION (as shown). The motor switch opens on the flat
of motor cam.
4. If the home switch signal is sensed, then the Vend is
considered successful. The amount of remaining credit is
returned.
5. If there is no home switch signal detected and the vend timer has expired (approx. 10 seconds), then the Vend is considered failed.
The vend motor is then shut down and “MAKE ANOTHER SELECTION” indicator light is turned on. The customer can press
selection buttons to make another selection or they can press the coin return button to receive their money back. A failed motor
must be test vended in the Service Mode to clear the failure.
Credit and Counters
After a successful vend …
 The total non-resettable vend count is incremented by one and the total non-resettable cash value is incremented by the price of
the vended selection.
 The total resettable vend count is incremented by one and the resettable total cash value is incremented by the price of the vended
selection.
 NOTE: Test vends are not included in the counter totals.

CHANGE RETURN

If after inserting credit the customer desires their money back the coin return button needs to be pressed. Upon insertion of a dollar bill and a
change request is desired the vendor will do one of two things depending upon the setting of the FORCE VEND and BILL ESCROW features
(operation as described later in the Service Mode section of this manual).

Two modes of change return operation …

 If the bill is inserted and FORCE VEND is set to OFF and BILL ESCROW is set to ON when the customer requests change they will
receive their bill back from the Dollar Bill Validator.
 If the bill is inserted and FORCE VEND is set to OFF and BILL ECROW is set to OFF when the customer requests change they
will receive coin change back … the vendor can be used as a bill changer. Operating the vendor in this manner is fine except the
vendor may run low on coins more often and thus not be able to accept bills and may result in lost sales.

DEX CAPABILITY (OPTION)

This vendor has the option of DEX capability. DEX is an acronym for Direct EXchange. It is a vending industry communication standard
which was originally created for the grocery industry. The option permits the operator to download with a handheld computer accounting data
from the control board automatically. This data can then be used to accurately track cash accountability as well as evaluate the product
marketing aspects within one vendor or many. The DEX option requires the purchase of extra harnessing, a handheld computer, and
software to be used effectively. The data set which is defined includes, among others:
 Cash Count by selection  Prices by selection  Value of Bills in the bill
 Vend Count by selection  Value of Coin in the Coin box validator

The implementation of the DEX option may be beyond the needs of most operators but
if more information is desired contact the service entity listed at the beginning and end
of this manual

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 BEVERAGE AREA OPERATION
The Beverage Area motors are combined in a preset fixed pattern
corresponding to the visible Live Display selections.
Notice that Selection 40 is actually tied to Three motors in the Top Bottle
Tray … Selection 43 is tied to the next two motors … Selection 45 is tied to
the next two motors in that tray. In the same manner, Selection 50 is tied to
the first four motors in the Bottom Bottle Tray … Selection 54 is then tied to
motors 5-7 on that tray and so on.
The Control System will rotate through the tied motors within a selection.
For example: when a customer selects Selection 50 the Control System will
remember which motor was last vended and vend the next motor in that
sequence. By vending in sequence this ensures a first-in / first-out rotation
of product.
This combining of motor columns (Space-to-Sales) in varying quantities
creates different capacities for each Selection. This combining of motors to
selections is fixed and provides the following capacities by Selection:

Selection Capacity Totals

40 12 (20 oz. max.) Total Bottle

(or Cans)
43 8 (20 oz. max.)
Capacity =
45 8 (20 oz. max.) 56
50 16 (24 oz. max.)

54 12 (24 oz. max.)

60 32 (12oz. Cans) Total Can

Capacity =
62 16 (12oz. Cans) 80
63 16 (12oz. Cans)

64 16 (12oz. Cans)

Total 136

Though selections 40, 43, 45, 50 & 54 offer a great deal of versatility to dispense bottles and cans starting at 8.5oz and going up to the
maximum volume noted, we cannot guarantee all bottles and cans will dispense due to the vast options available in the product marketplace.

SOLD OUT VEND SEQUENCE

If a selection is made and the accumulated credit is greater than or equal to the price of the selection, then a vend attempt will take place. If
credit is less than the selection price, the price is displayed and will flash.
The beverage area is equipped with IVend Sensor system. Upon selection of a beverage selection the control system determines whether
there is a product available to vend. When a vend request is made the Control System monitors whether a beverage product breaks the
IVend beam. This is a successful vend attempt and the normal vend cycle follows.
If the Control System does not sense IVend beam break by a beverage product then the Control System will attempt to rotate that selection
motor one additional time. If IVend beam break is sensed at this time then this is considered a successful vend and the normal vend cycle
follows. If upon this second attempt no IVend beam break is sensed then that motor is flagged as SOLD OUT. The Control System will then
attempt to vend the next motor tied to that selection using the same two-rotation process. If IVend beam break is not sensed it then moves on
to the next motor tied to that selection. It will continue this process until it has attempted a two-rotation process for each motor tied to that
selection. If all attempts fail then the entire selection will be flagged as SOLD OUT and the "MAKE
ANOTHER SELECTION" indicator LED is illuminated. The Control System will not attempt to vend any DOOR SWITCH
motor after is it flagged as SOLD OUT until the motors are reset to not SOLD OUT. The Control System
will monitor the Door Switch located on the inside of the main outer door. Once the main outer door is (INSIDE DOOR)
opened the switch will open and the Control System will assume all beverages have been loaded and
reset the flagged motors to active (not SOLD OUT).
Vend and Cash counters only will increment on successfully vended product. If the customer fails to receive their beverage
they have the option of vending another product or receiving their money back (change).

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 SERVICE MODE
The Service Mode is used to access the programming features of the controller: Set Price, Test Vend, Retrieve Accounting Information, or Set
Custom Program Settings. If credit exists when entering the Service Mode, it will be restored when the vendor is returned to Sales Mode.

SERVICE MODE BUTTON

The Service Mode Button is located near the top right corner of the control board; it is a BLUE button SERVICE MODE
just above the RED power LED. Press the button to access the Service Mode programming features. BUTTON
Press the button again to exit and return to Sales Mode. If no keypad button is pressed within 60
seconds while in Service Mode, the controller automatically exits to the Sales Mode.
IMPORTANT: Press the service mode button only once to enter the service mode. A
single audible beep will also be heard. In the service mode the motor count or an error
message will be displayed until another key is pressed.

DISPLAY
Check the display after pressing the Service Mode Button
and/or Keypad Buttons.

KEYPAD OPERATION

In Service Mode buttons thru are used to access the various

modes, menus and sub-menus as well as entering price values

The asterisk/star button is used to escape or back up within

menus. Pressing the asterisk/star button repeatedly will back out of
the Service Mode into the Sales Mode of operation.
The pound/number symbol button is used to enter a menu, confirm
or save a setting.

PROGRAMMING
Press the Service Mode Button; check the display for instructions or choices while using the keypad.

PRESS 1 - TUBE FILL AND DISPENSE COINS MODES

TUBE FILL MODE
Tube Fill Mode
STEP DISPLAY
counts coins as they
are deposited and 1. Press Service Mode Button 38 (Motor Count is displayed)
shows the deposited
2. Press and begin depositing coins Totalized amount of entered coins
amount.
This permits the 3. Press repeatedly to exit. (Sales Mode)
control system to
accurately track coin DISPENSE COINS MODE
tube inventories STEP DISPLAY
1. Press Service Mode Button 38 (Motor Count is displayed)
2. Press to enter coin mode .25
Dispense Coins
Mode pays out coins 3. Then Press to dispense quarters .25 - (25¢ coins)
from the coin mech
4. Or Press to dispense dimes .10 - (10¢ coins)
coin tubes.
This mode will also 5. Or Press to dispense nickels .05 - (5¢ coins)
display the current
quantity of coins in 6. Or Press to dispense more than 3 coin types See Note below
the coin mech tubes.
7. Press repeatedly to exit. (Sales Mode)

**Note: For dispensing of coins on coin mechanisms with more than 3 tubes use keys greater in the same sequence as shown above.**

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 PRESS 2 - MOTOR COUNT MODE
STEP DISPLAY
Motor Count Mode
1. Press Service Mode Button 38 (Motor Count is displayed)
displays the total
quantity of working 2. 38 (Motor Count is displayed)
motors. Press then wait … counts available motors
3. (Sales Mode)
Press to exit.

OPTIONS MENU
This menu allows access to the following features:
FORCE VEND OPTIC OPTION
BILL ESCROW POS MESSAGE
MULTI VEND TEMPERATURE
FREE VEND KEYPAD BACKLIGHT (not applicable in this model)
FAST CHANGE DROP SENSOR SENSITIVITY (not applicable in this model)

.
PRESS 3 THEN 1 - FORCE VEND OPTION
By pressing then this alternates between FORCE VEND ON (displayed as FrcY) or FORCE VEND OFF (displayed as Frcn).

STEP DISPLAY
This option will
1. Press Service Mode Button 38 (Motor Count is displayed)
force the customer
to complete a 2. OPtn
Press
purchase once they
FrcY or Frcn
have deposited 3. then Press … repeat to toggle mode ON/OFF (default is FrcN)
money of any form.
4. Press to save setting. FrcY or Frcn (last displayed setting)

5. (Sales Mode)
Press repeatedly to exit.

.
PRESS 3 THEN 2 - BILL ESCROW OPTION
By pressing then this alternates between BILL ESCROW ON (displayed as ESCY) or BILL ESCROW OFF (displayed as ESCn).

STEP DISPLAY
This option allows
the last bill 1. Press Service Mode Button 38 (Motor Count is displayed)
accepted to be
2. Press OPtn
returned, provided
the bill acceptor is ESCY or ESCn
3. then Press … repeat to toggle mode ON/OFF
capable of such a (default is ESCY)
feature.
4. Press to save setting. ESCY or ESCn (last displayed setting)

5. (Sales Mode)
Press repeatedly to exit.

 NOTE: If you want the vendor to be used as a dollar bill changer (customer inserts bill then presses the
coin return button to receive coin change for bill) then set FORCE VEND to OFF (Frcn) and BILL ESCROW to
OFF (ESCn). Operating the vendor in this manner is fine except the vendor may run low on coins more often
and thus not be able to accept bills and may result in lost sales.

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 .
PRESS 3 THEN 3 - MULTI VEND OPTION
By pressing then this alternates between MULTI VEND ON (displayed as NULY) or MULTI VEND OFF (displayed as NULn).

STEP DISPLAY
This option allows the customer to purchase more
1. Press Service Mode Button 38 (Motor Count is displayed)
than one product if enough credit has been
deposited. When this option is active, any credit 2. Press OPtn
remaining after a vend attempt is not automatically
returned. At this point, the customer has the option then Press … repeat to toggle mode NULY or NULn
3.
of: ON/OFF (default is NULn)
NULY or NULn (last displayed
 Making another selection if there's 4. Press to save setting. setting)
enough credit OR
 Depositing more money OR
 Press the coin return button to receive 5. (Sales Mode)
Press repeatedly to exit.
remaining credit.

 NOTE: After 5 minutes any credit that is left on the display will disappear and is retained by the
machine.
.
PRESS 3 THEN 4 - FREE VEND OPTION
By pressing then this alternates between FREE VEND ON (displayed as FrEY) or FREE VEND OFF (displayed as FrEn).

STEP DISPLAY
This option makes all products
1. Press Service Mode Button 38 (Motor Count is displayed)
available at no cost. No
money is accepted by the 2. Press OPtn
vendor. The message "FREE" FrEY or FrEn
is displayed. This does not 3. then Press … repeat to toggle mode ON/OFF (default is FrEn)
change the set prices. Once
FREE VEND is set to OFF the 4. Press to save setting. FrEY or FrEn (last displayed setting)
selection prices revert back to
the price set amounts. 5. (Sales Mode)
Press repeatedly to exit.

.
PRESS 3 THEN 5 – FAST CHANGE
By pressing then this alternates between FAST CHANGE ON (displayed as FChY) or FAST CHANGE OFF (displayed as FChn).

STEP DISPLAY
This option makes allows the
1. Press Service Mode Button 38 (Motor Count is displayed)
vending machine to give
change immediately after the 2. Press OPtn
customers makes a selection. FChY or FChn
If FAST CHANGE is ON, it will 3. then Press … repeat to toggle mode ON/OFF (default is FChn)
override the Multi Vend
feature. 4. Press to save setting. FChY or FChn (last displayed setting)
NOTE: if “OPTICS” is turned
ON the amount of the 5. (Sales Mode)
product will display until a Press repeatedly to exit.
product drops.

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 .
PRESS 3 THEN 6 - OPTICS OPTION
By pressing then this alternates between OPTICS ON (displayed as oPtY) or OPTICS OFF (displayed as oPtn).

STEP DISPLAY
IMPORTANT: This option must
1. Press Service Mode Button 38 (Motor Count is displayed)
be set to oPtY for this model.
This along with the Space-to- 2. Press OPtn
Sales setting STS9 turns on oPtY or oPtn
the vend sensor for the 3. then Press … repeat to toggle mode ON/OFF (Must be set to oPtY)
beverage selections.
4. Press to save setting. Make sure displays oPtY

5. (Sales Mode)
Press repeatedly to exit.

.
PRESS 3 THEN 7 – POS MESSAGE
By pressing then this alternates between POS ON (displayed as POSY) or POS OFF (displayed as POSn).

Turn OFF (or ON) the STEP DISPLAY

default display message. 1. 38 (Motor Count is displayed)
Press Service Mode Button
NOTE: The display
message for a drink 2. Press OPtn
machine is “ICE COLD”. 3. POSY
All others the message is Press
0.00 4. POSn
Press …repeat to toggle mode ON/OFF.
5. Press to save setting. POSn

6. Press repeatedly to exit. (Sales Mode)

.
PRESS 3 THEN 8 – TEMPERATURE SETPOINT
The factory default setting for this machine is 36F. This temperature may be adjusted, however it is not recommended. The
temperature has been set according to NAMA specifications for optimal operation and/or product safety.

STEP DISPLAY
1. Press Service Mode Button 38 (Motor Count is displayed)
2. Press OPtn
3. Press to view current temperature set point 36

4. Press repeatedly to change the temperature set point 37…

Note: temperature will increase to 75 then start over at 34
5. Press to save 36

6. Press repeatedly to exit. (Sales Mode)

MODES . AND . ARE NOT APPLICABLE TO THIS MODEL

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 PRESS 4 - VENDOR CONFIGURATION MENU
This menu allows access to the following features:

ITEM (can/bottle) - (not applicable in this model) SPACE-TO-SALES (STS)

ROW (snack/can/bottle) - (not applicable in this model) ADVANCED CONFIGURATION - (not applicable in this model)
ALL (snack/can/bottle)

NOTE: This model requires that the entire vendor be set to SNACK … to reset this back to factory setting:
.
PRESS 4 THEN 3 - VENDOR CONFIGURATION
By pressing then repeatedly this sets vendor configuration … must be set on SnAc

STEP DISPLAY
This sets the operating mode
1. Press Service Mode Button 38 (Motor Count is displayed)
of the vendor.
2. Press Cbs
IMPORTANT: This model
should always be set to a 3. ALL … SnAc
then Press until displays SnAc
SNACK (SnAc)
configuration. 4. Press to save setting. Make sure displays SnAc

5. (Sales Mode)
Press repeatedly to exit.

.
PRESS 4 THEN 6 - VENDOR SPACE-TO-SALES
By pressing then repeatedly sets vendor space-to-sales … must be set to STS9.
STS9 is for the High Capacity Can tray (middle tray) with 4 selections (2 – 16oz cans and 2 – 12oz cans selection) having IVend sensor
system for beverage area.

STEP DISPLAY
This sets the Space-to-Sales
1. Press Service Mode Button 38 (Motor Count is displayed)
mode of the vendor.
2. Press Cbs
IMPORTANT: This model
should always be set to 3. STS9
then Press until STS9 is displayed
STS9 configuration.
4. Press to save setting. Make sure displays STS9

5. (Sales Mode)
Press repeatedly to exit.

. .
PRESS 4 THEN 0 THEN 7 – TEMP
This mode allows the board to electronically control the refrigeration system.
STEP DISPLAY
1. Press Service Mode Button 38 (Motor Count is displayed)
2. Press Cbs
3. Press PASS
4. Enter Password (default 2314) ACFG
5. Press repeatadly until CoLd is displayed CoLd
6. Press to save 36

7. Press repeatedly to exit. (Sales Mode)

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 PRESS 5 - PRICING
(The maximum price that can be set is $99.95)
 ITEM — set price by individual selections
 ROW— set price by tray
 ALL ITEMS — set price by entire vendor.
 COUPONS — set coupon value by Item, Row, or ALL
 TOKENS — set token value by Item, Row, or ALL

.
PRESS 5 THEN 3 - PRICE ALL SELECTIONS
STEP DISPLAY
This menu allows you to set the 1. 38 (Motor Count is displayed)
Press Service Mode Button
price of every item all at once.
2. Press Prc
Time Saving Tip: 3. Press ALL
Instead of setting the price of each 4. Enter price (i.e. 50 = .50) 0.50
item one at a time, it is much faster
to set the common price of the entire 5. Press to save. 0.50
vendor; then go back and set the 6. (Sales Mode)
price of each item or row. Press repeatedly to exit.

. -

PRESS 5 THEN 2 - PRICE BY ROW / TRAY

STEP DISPLAY
Use this menu to set the price of a
1. Press Service Mode Button 38 (Motor Count is displayed)
tray/row all at the same time.
2. Press Prc
Time Saving Tip:
Instead of setting the price of one 3. Press ro -
item at a time, set the common Enter tray/row number and price
price of a Tray/Row, then go back Example: Top row=1,
and set the price of each item. 4. ro 01 0.50
row below top row=2, etc.
Program will then request input of the next Row.
5. Press to save. ro 01 0.50

6. (Sales Mode)
Press repeatedly to exit.

. -
PRESS 5 THEN 1 - PRICE BY SELECTION

STEP DISPLAY
1. Press Service Mode Button 38 (Motor Count is displayed)
2. Press Prc
This menu allows price setting by
each selection. --
3. Press (prompted to enter selection)
4. Enter selection and price 10 0.50

Press to save. The program will then

request input of the next selection number and
5. Item 11 0.50
you can continue to enter prices. Each time

Press to save.
6. (Sales Mode)
Press repeatedly to exit.

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 .
PRESS 5 THEN 4 - SET COUPON VALUE
This mode allows the operator to designate the values of "free vend" coupons that the bill validator has been programmed to accept. The
control board can have 5 different coupons each having a different value. After one coupon is accepted, further coupons will not be accepted
until a successful vend has taken place.
NOTE:
This option requires a coupon programmed bill validator. The coupons are special order. The specially programmed bill validator and special
coupons can be purchased from the parts entity listed at the beginning and end of this manual.
If no coupon value is set, coupons will be shown as free vends.

STEP DISPLAY
1. Press Service Mode Button 38 (Motor Count is displayed)
2. Press Prc
3. Press CPn
4. Press for Coupon 1… the set value is shown CPn1 0.00
Enter desired Coupon1 Value … setting to 0.00 will set Coupon Value one Free
5. 1.50
Vend

6. Press to save. 1.50

7. Press 2 times to add values for Coupons 2-5 or Press repeatedly to exit
to Sales Mode.

.
PRESS 5 THEN 5 - SET TOKEN VALUE
This mode allows the operator to designate the values of "free vend" tokens.. The control board can have 5 different tokens each having a
different value.
NOTE:
This option requires a specially tuned coin mechanism. The tokens are special order. The specially tuned coin mechanism and special
tokens can be purchased from the parts entity listed at the beginning and end of this manual.
If no token value is set, tokens will be shown as free vends.

STEP DISPLAY
1. Press Service Mode Button 38 (Motor Count is displayed)
2. Press Prc
3. Press thn
4. Press for Token 1 … the set value is shown thn1 0.00

5. Enter desired Token1 Value … setting to 0.00 will set Token Value one Free Vend 1.50

6. Press to save. 1.50

7. Press 2 times to add values for Tokens 2-5 or Press repeatedly to exit to
Sales Mode.

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 PRESS 6 - ACCOUNTING MODE
 This mode accesses the submenus that displays or resets data for various types of cash and vend totals. Counts can be viewed by
individual items, rows or as the whole vendor. The counters rollover at 999,999 vends and $999,9999.99 sales.
 Historical Totals: These are the counts since the initialization of the vendor. They cannot be reset.
 Resettable Totals: These are totals since the last reset. These can be reset at any time. You have the option to reset just an item,
row or the whole vendor.

 Note: Clearing counts only clears the resettable counters. Clearing by item and row will only clear the item
or row entered.

Description of counters:
 Historical Vend Count: Total number of vends ever
 Historical Cash Count: Total cash value ever sold
 Resettable Vend Count: Total number of vends since counters were last reset/cleared
 Resettable Cash Count: Total cash value since counters were last reset/cleared

.
PRESS 6 THEN 3- ACCOUNTING TOTALS FOR ALL SELECTIONS - ENTIRE VENDOR
This menu displays the total sales values and total vend count for the entire vendor.

STEP DISPLAY
1. Press Service Mode Button 38 (Motor Count is displayed)

2. Press Acct

Press All
3.
The Historical count will be shown 10

4. Press Historical vend count 10

5. Press Historical cash value 10.00

6. Press Resettable count 10

7. Press Reset Cash 10.00

8. Press Historical Card Value 0.00

9. Press Historical 2nd Vends 0

10. Press Reset. Card 0.00

11. Press Reset 2nd Vends 0

12. Press to clear all selections Clr?

13. Press to confirm clear Clrd

Confirming clear will clear the resettable counts for ALL ITEMS.

14. 0.00
Press 4 times to exit

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 .
PRESS 6 THEN 2 - ACCOUNTING TOTALS FOR A ROW/TRAY
This menu displays the total sales values and total vend count for a row/tray in the vendor.

STEP DISPLAY
1. Press Service Mode Button 38 (Motor Count is displayed)
2. Press Acct

Press to enter row ro-

3.
Enter the row number
4. Press Historical vend count 10

5. Press Historical cash value 10.00

6. Press Resettable count 10

7. Press Reset Cash 10.00

8. Press Historical Card Value 0.00

9. Press Historical 2nd Vends 0

10. Press Reset Card 0.00

11. Press Reset 2nd vends 0

12. Press to clear Resettables Clr?

13. Press to confirm clear (ONLY For that row) Clrd

14. Sales Mode

Press to enter another row or press 4 times to exit

.
PRESS 6 THEN 1 - ACCOUNTING TOTALS FOR A SELECTION
This menu displays the total sales value and total vend count for an individual selection.

STEP DISPLAY
1. Press Service Mode Button 38 (Motor Count is displayed)
2. Press Acct

Press to enter an item --

3.
Enter the item number 14
4. Press Historical vend count 10
5. Press Historical cash value 10.00
6. Press Resettable count 10
7. Press Reset. Cash 10.00
8. Press Historical Card Value 0.00
9. Press Historical 2nd Vends 0
10. Press Reset. Card 0.00
11. Press Reset 2nd vends 0

12. Press to clear Resettables (ONLY for that item) Clr?

Clrd
13. Press to confirm clear 0.00
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 PRESS 7 – ADVANCED OPTIONS

. EXACT CHANGE
STEP DISPLAY
The amount of coins 1. Press Service Mode Button 38 (Motor Count is displayed)
left in coin mech PASS
2. Press
when
Enter Password (default 2314) AdV
"Use Exact Change" EChG
3. Press
light comes on 0.00
4. Enter the amount for exact change 0.00
5. Press to save 1.00

6. (Sales Mode)
Press repeatedly to exit.

See GVC1 programming manual P/N 4216961 for more information on these options.

PRESS 8 - TEST VEND SELECTION MODE

Use this menu to test vend individual selection motors. The selection will display during the test vend. If tests vend fails the indicator LED next
to the "MAKE ANOTHER SELECTION" will illuminate.

STEP DISPLAY

NOTE: Test vends are 1. Press Service Mode Button 38 (Motor Count is displayed)
not included in the 2. --
Press
ACCOUNTING MODE
counter totals. 3. Press selection number on keypad and wait 10
4. Repeat step 3 for other selections.
5. (Sales Mode)
Press repeatedly to exit.

PRESS 9 - TEST VEND ALL SELECTIONS MODE

This menu will test vend all selection motors. Each selection will display as it vends. If a test vend attempt on a particular motor fails, then the
indicator LED next to the "MAKE ANOTHER SELECTION" will illuminate.
NOTE: By entering this mode each selection motor will turn … any product loaded will be vended … if the door is open, be prepared to catch
product as it is vended.

STEP DISPLAY
NOTE: 1. 38 (Motor Count is displayed)
Press Service Mode Button
Pressing at any time Press and wait.
will stop the test. If a 2. The motor selection number will display while it is being
selection motor does not 10
tested.
stop at home test that
individual selection to 3. 38
Press to stop the test
return it to the home
position 4. (Sales Mode)
Press repeatedly to exit.

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 PRESS 0 - DIAGNOSTICS MODE

.
PRESS 0 THEN 1 - VENDOR SELF-DIAGNOSTIC TEST
STEP DISPLAY
This menu is used to 1. Press Service Mode Button 38 (Motor Count is displayed)
perform a vendor self-
diagnostics test. Monitor Press dIAG
the display for possible tESt (test start)
error messages. Record E## (failed motor(s))
errors as they are CtL (control board test)
displayed. 2. ChSu (check sum control board test)
Press to start test Cn (Coin Mechanism test)
biLL (bill validator test - (when installed - option)
rdr1 (card reader test - (when installed - option)

3. (Sales Mode)
Press repeatedly to exit.

Possible Error Codes

Displayed Error Description Possible Remedy
E## or ESc oPEn Selection Motor Diagnostic
Check motor connection, test vend
(displayed when ## = motor that has failed or motor
entering Service Mode) ESc oPEn - Coin Return Motor failed
Control Board input Error
Good or Keypad stuck error: check keypad
Ctl connection, test all buttons, replace
Sl (keypad stuck) keypad

Control board checksum error Upon Fail turn power off … wait 30
ChSu seconds and turn power back on …
Good or Fail continues to Fail - replace control board
Coin Mechanism Diagnostic turn power off … check coin mechanism
connection … wait 30 seconds and turn
Cn Good or
power back on … continues to display
Chg3 (communication error) Chg3 - replace coin mechanism

biLL Bill Validator Diagnostic turn power off … check bill validator
connection … wait 30 seconds and turn
(when installed - Good or
power back on … continues to display
option) Bil7 (communication error) Bil7 - replace bill validator

rdr1 Card Reader Diagnostic turn power off … check card reader
connection … wait 30 seconds and turn
(when installed - Good or
power back on … continues to display
option) rdr8 (communication error) rdr8 - replace card reader
Check sensor and sensor harness for
The temperature sensor or harness is shorted condition.
tS1C
considered to have an electrical short. Check for sensor readings.
Replace sensor if necessary
Check sensor and sensor harness for
The temperature sensor or harness is open connections.
tS1o considered to have an open electrical
Check for sensor readings.
connection
Replace sensor if necessary

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 Possible Error Codes
Displayed Error Description Possible Remedy
Check for delivery box product blockage,
wire harness connections or optical
sensor board out of position. The red
Snack area optical vend sensor is
light on sensor board close to the
Opt blocked or disconnected or out of
payment system is ON when the sensor
position
boards are in place and not blocked.
Verify sensor operation with service
mode optics test and a test vend.
Check for delivery area product
blockage, wire harness connections or
optical sensor board out of position. The
Drink area optical vend sensor is
red light on sensor board at inner door
Opt2 blocked or disconnected or out of
hinge side is ON when the sensor
position
boards are in place and not blocked.
Verify sensor operation with service
mode optics test and a test vend.

For additional trouble shooting assistance contact the service entity listed at the
beginning and end of this manual.

PRESS 0 THEN 2 - TEST RELAY

Testing of Relays - This menu provides functions that allow the operator to test the operation of the refrigeration compressor.

RELAY1 - Refrigeration STEP DISPLAY

Compressor. 1. 38 (Motor Count is displayed)
Press Service Mode Button
2. Press Diag

3. Press rlY

4. Press to toggle Relay 1 ON/OFF rL1n

.
PRESS 0 THEN 3 - CONTROL BOARD LOG (ENGINEERING DIAGNOSTIC MENU - TECHNICIAN
ONLY!)

.
PRESS 0 THEN 4 - COIN REJECT RATE
STEP DISPLAY
This mode tracks the percentage 1. 38 (Motor Count is displayed)
of coins that have been rejected Press Service Mode Button
by the coin mechanism. This will 2. Press Diag
be reset when ALL counters are
reset in the ACCOUNTING 3. Press to view reject percentage CrJ
MODE. A high reading (> 10%)
may indicate an unclean or 4. (Sales Mode)
Press repeatedly to exit.
damaged coin mechanism.

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 .
PRESS 0 THEN 5 - BILL REJECT RATE
STEP DISPLAY
This mode tracks the percentage of
1. Press Service Mode Button 38 (Motor Count is displayed)
bills that have been rejected by the
bill validator. This will be reset 2. Diag
Press
when ALL counters are reset in the
ACCOUNTING MODE. A high 3. Press to view reject percentage brJ
reading (> 15%) may indicate an
unclean or damaged bill validator. 4. (Sales Mode)
Press repeatedly to exit Mode.

.
PRESS 0 THEN 6 – IVEND ALIGNED (UPPER/SNACK)
Indicates when iVend™ vend delivery sensors for snack area are in alignment

STEP DISPLAY
1. Press Service Mode Button 38 (Motor Count is displayed)
2. Press Diag

3. Press to check I-vend alignment “Good” or “No”

4. (Sales Mode)
Press repeatedly to exit.

. .
PRESS 0 THEN 0 THEN 6 – IVEND ALIGNED (LOWER/DRINK)
Indicates when iVend™ vend delivery sensors for drink area are in alignment

STEP DISPLAY
1. Press Service Mode Button 38 (Motor Count is displayed)
2. Press Diag

3. Press Prph

4. Press to check I-vend alignment “Good” or “No”

5. (Sales Mode)
Press repeatedly to exit.

ALL OTHER OPTIONS WITHIN (MODE 0) ARE NOT APPLICABLE TO THIS MODEL

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 PREVENTATIVE MAINTENANCE
CAUTION: ALWAYS DISCONNECT POWER SOURCE BEFORE CLEANING OR SERVICING!

WARNING: THIS VENDOR MUST NOT BE CLEANED WITH A WATER JET!

ONCE A MONTH
 Clean Screen under cabinet
 Keep refrigeration compartment free of dust, lint, and debris
 Clean cabinet interior
 Wash with a mild detergent and water, rinse and dry thoroughly.
 Odors may be eliminated by including baking soda or ammonia in the cleaning solution.
 Plastic parts may be cleaned with a quality plastic cleaner.
 The vend mechanism must be kept clean. Any build-up can cause the mechanisms to malfunction.
 Do not get the cleaning solution on electrical components.
 To insure proper vending keep delivery slide area free of dirt and sticky substances.
 Clean Cabinet Exterior
 Wash with a mild detergent and water, rinse and dry thoroughly.
 Clean occasionally with a quality car wax or cleaner.

PARTS ORDERING PROCEDURE

When ordering parts, include the following:
 Model and serial number of the vendor
 Shipping address
 Address where the invoice should be sent
 Quantity of parts ordered
 Any special shipping instructions
 Desired carrier: air or air special, truck, parcel post, or rail.
 Signature and ordering date.
 If a purchase order is used, be sure is it visible and legible

Please be sure that you refer to the correct part number, vendor model number, and vendor serial number when ordering. These can be
confirmed by checking the parts manual found. Further information can be obtained on the Service portion of the website listed at the
beginning and end of this manual.

NOTE: “Left” or “Right” when used in the name or description of the part are determined while
facing the front of the vendor with the door closed.

BEFORE CALLING FOR SERVICE

Please check the following:
 If the power is turned on at the fuse box, is the vendor the only thing that does not work?
 Is the vendor plugged directly into the outlet?
 Is the circuit breaker at the fuse box reset?

WARNING: DO NOT USE EXTENSION CORDS!

NOTE: Please have your Model and Serial Number available when you call.

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 NOTES:

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 The contents of this publication are presented for informational purposes only, and while every effort has been made to ensure their accuracy, they
are not to be construed as warranties or guarantees, express or implied, regarding the products or services described herein or their use or
applicability. We reserve the right to modify or improve the designs or specifications of such products at any time without notice.

VendNet™
165 North 10th Street
Waukee, Iowa 50263
United States of America

USA & Canada International

Service (800) 833-4411
(515) 274-3641
Parts (888) 259-9965
Email vendnet@vendnetusa.com
Web Site www.vendnetusa.com

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