LP Playbook

(Reno BU)
Index
1. Objective of the LP Playbook
2. Activity Sequencing of a project (Refer GSheet)
3. Key Project Milestones
4. Roles and responsibilities
a. OC R&R
b. LP R&R
5. Activity Detailing of a project
a. Table of contents - Activity List
b. Objective of each activity
c. Instructions for each activity
d. Ownership and accountability
e. Template list
Objective of Playbook

1. Define activities, their objectives and execution to control quality, time, cost and customer experience in a
project.
2. Create an agile sequencing of the project activities to enable efficient planning and tracking.
3. Map the stakeholders and their involvement in each activities and overall project in order to bring clarity in
execution of the project.
4. To help stakeholders (especially OC & LP) to use the playbook to efficiently replicate the process in any city.
Activity Sequence
Activity Sequence (1/2) (Refer the Gsheet)
Activity ID Project Stage Activity Name Predecessor Activity Chronology (From Start)
A1 0-10% Quotation to Cx - 0
A2 0-10% Booking Confirmation - 0
A3 0-10% Welcome Email to Cx - 0
A4 0-10% Booking quote on Canvas - 0
A5 0-10% BGMV BOQ Order creation - 0
M1 0-10% DIP stage mark on Canvas - 0
A6 10-50% OC Assignment M1 1
A7 10-50% PIM TAM Sales A6 2
A8 10-50% OC to Cx Intro A7 2
A9 10-50% PIM LP A7 3
A10 10-50% PIM CX (Expectation setting) A9 4
M2 10-50% Design initiation meeting M1 4
A11 10-50% Design meeting 1 M2 8
A12 10-50% WPR DIP Stage (recurring at every 7 days) A10 11
A13 10-50% Design meeting 2 -Design closure A11 12
A14 10-50% Site Validation for woodwork A13 13
A15 10-50% Services Quotation Creation A14 14
A16 10-50% Services Quotation Review A15 14 Index
M3 10-50% Docket signoff A16 15
A17 10-50% Payment request to Cx M3 15
Activity Sequence (2/2) (Refer the Gsheet)
Activity ID Project Stage Activity Name Predecessor Activity Chronology (From Start)
A18 10-50% Milestone Schedule M3 16
A19 10-50% Payment from Cx A17 16
A20 10-50% Services order finalization A19 17
M4 50-100% Site kickoff A19 19
A21 50-100% Execution Schedule M4 20
A22 50-100% Upload work order (WO) on canvas M4 20
A23 50-100% Work Start at site M4 22
A24 50-100% Daily Progress update A23 23
A25 50-100% Demolition completion A23 25
A26 50-100% Quality Audit M4 26
A27 50-100% WPR WIP Stage M4 26
A28 50-100% Carpentry completion A23 52
A29 50-100% Final Finishing A28 57
M5 50-100% Services work completion A29 57
A30 50-100% Snag list creation M5 58
A31 50-100% De-snagging completion A30 63
A32 50-100% Final Payment collection A31 64
A33 50-100% Handover at site A32 64 Index
M6 50-100% Handover on Canvas A33 65
Project Milestones
Key Milestones

Project Stage Milestone ID Milestone Name Standard SLA b/w milestone Project Duration
M1 0-10% DIP stage mark on Canvas 0 0
M2 10-50% Design initiation meeting 4 4
M3 10-50% Docket signoff 11 15
M4 50-100% Site kickoff 4 19
M5 50-100% Services work completion 38 57
M6 50-100% Handover on Canvas 8 65

Index
Roles and
Responsibilities
Operations Consultant (OC) R&R (1/2)

Activity ID Project Stage Activity Name OC Role Direct Responsibility

A7 10-50% PIM TAM Sales Direct Responsibility OC
A8 10-50% OC to Cx Intro Direct Responsibility OC
A9 10-50% PIM LP Direct Responsibility OC
A10 10-50% PIM CX (Expectation setting) Direct Responsibility OC
M2 10-50% Design initiation meeting Accountability LP
A11 10-50% Design meeting 1 Accountability LP
A12 10-50% WPR DIP Stage (recurring at every 7 days) Direct Responsibility OC
A13 10-50% Design meeting 2 -Design closure Accountability LP
A14 10-50% Site Validation for woodwork Accountability LP
A15 10-50% Services Quotation Creation Accountability LP
A16 10-50% Services Quotation Review Direct Responsibility OC
M3 10-50% Docket signoff Accountability LP
A17 10-50% Payment request to Cx Accountability LP
A18 10-50% Milestone Schedule Direct Responsibility OC
A19 10-50% Payment from Cx Accountability LP
A20 10-50% Services order finalization Direct Responsibility OC Index
Operations Consultant (OC) R&R (2/2)

Activity ID Project Stage Activity Name OC Role Direct Responsibility

M4 50-100% Site kickoff Accountability LP
A21 50-100% Execution Schedule Direct Responsibility OC
A22 50-100% Upload work order (WO) on canvas Direct Responsibility OC
A23 50-100% Work Start at site Accountability LP
A24 50-100% Daily Progress update Accountability LP
A25 50-100% Demolition completion Accountability LP
A26 50-100% Quality Audit Direct Responsibility OC
A27 50-100% WPR WIP Stage Direct Responsibility OC
A28 50-100% Carpentry completion Accountability LP
A29 50-100% Final Finishing Accountability LP
M5 50-100% Services work completion Accountability LP
A30 50-100% Snag list creation Accountability LP
A31 50-100% De-snagging completion Accountability LP
A32 50-100% Final Payment collection Accountability LP
A33 50-100% Handover at site Accountability LP
M6 50-100% Handover on Canvas Direct Responsibility OC Index
Livpreneur (LP) R&R (1/2)
Activity ID Project Stage Activity Name LP Role Direct Responsibility
A1 0-10% Quotation to Cx Direct Responsibility LP
A2 0-10% Booking Confirmation Direct Responsibility LP
A3 0-10% Welcome Email to Cx Coordination TAM S
A4 0-10% Booking quote on Canvas Coordination TAM S
A5 0-10% BGMV BOQ Order creation Coordination TAM S
A9 10-50% PIM LP Coordination OC
A10 10-50% PIM CX (Expectation setting) Info only OC
M2 10-50% Design initiation meeting Direct Responsibility LP
A11 10-50% Design meeting 1 Direct Responsibility LP
A12 10-50% WPR DIP Stage (recurring at every 7 days) Coordination OC
A13 10-50% Design meeting 2 -Design closure Direct Responsibility LP
A14 10-50% Site Validation for woodwork Direct Responsibility LP
A15 10-50% Services Quotation Creation Direct Responsibility LP
A16 10-50% Services Quotation Review Coordination OC
M3 10-50% Docket signoff Direct Responsibility LP
Index
A17 10-50% Payment request to Cx Direct Responsibility LP
Livpreneur (LP) R&R (2/2)
Activity ID Project Stage Activity Name LP Role Direct Responsibility
A18 10-50% Milestone Schedule Coordination OC
A19 10-50% Payment from Cx Direct Responsibility LP
A20 10-50% Services order finalization Coordination OC
M4 50-100% Site kickoff Direct Responsibility LP
A21 50-100% Execution Schedule Coordination OC
A23 50-100% Work Start at site Direct Responsibility LP
A24 50-100% Daily Progress update Direct Responsibility LP
A25 50-100% Demolition completion Direct Responsibility LP
A26 50-100% Quality Audit Coordination OC
A27 50-100% WPR WIP Stage Coordination OC
A28 50-100% Carpentry completion Direct Responsibility LP
A29 50-100% Final Finishing Direct Responsibility LP
M5 50-100% Services work completion Direct Responsibility LP
A30 50-100% Snag list creation Direct Responsibility LP
A31 50-100% De-snagging completion Direct Responsibility LP
Index
A32 50-100% Final Payment collection Direct Responsibility LP
A33 50-100% Handover at site Direct Responsibility LP
Activity Detailing
 TABLE OF CONTENTS - Activity List

0 - 10% stage 10 - 50% stage 50 - 100% stage

A1. Quotation to Cx A6. OC assignment M4. Site Kick Off Meeting
A2. Booking Confirmation A7. PIM TAM sales A21. Execution Schedule
A3. Welcome email to Cx A8. OC to CX Intro A22. Upload work order (WO) on canvas
A4. Booking Quote on canvas A9. PIM LP A23. Work start at site
A5. BGMV BOQ order creation A10. PIM CX A24. Daily progress update
M1. DIP stage mark on canvas M2. Design Initiation Meeting A25. Demolition Completion
A11. Design Meeting 1 A26. Quality Audit on services work
A12. WPR DIP Stage
A27. WPR WIP Stage
A13. Design Meeting 2 - Design Closure
A28. Carpentry Completion
A14. Site validation for woodwork
A29. Final Finishing
A15. Service Quotation Creation
M5. LP Services Work Completion
A16. Services Quotation Review
A30. Snag list creation
M3. Docket Signoff
A31. De-snagging Completion
A17. Payment Request to Cx(50%)
A32. Services Final Payment Collection
A18. Milestone Schedule
A33. Handover At Site
A19. Payment collection from Cx (50%)
M6. Handover on canvas
A20. Service order finalization Index

Note: Most templates has ‘View’ access for LS accounts. To use, the user can download / ‘make a copy’ so that the original document is intact.
 Responsibility Accountability Coordination Information
A1. Quotation To Cx LP TAM S - CX

Project Stage
Objective: To provide detailed BOQ to cx for finalization of the order 0 -10%

Instructions:
1. Livpreneur (LP) to understand the Cx requirements in detail to capture line items from services scope
2. LP shall use quotation template (Quotation Format) to prepare a tentative work quotation.
3. Share the quotation to Cx via email.

Index

Table of Contents - Activity List

 Responsibility Accountability Coordination Information
A2. Booking Confirmation LP TAM S CX GM PMC

Project Stage
Objective: To collect booking amount from Cx to set up the project initiation and communication 0 -10%

Instructions:
1. LP to inform the Cx on the imminent payment milestone and payment amount (mostly 10%)
2. LP to initiate payment request to Cx specifying the booking amount
3. The payment details shall be shared through email + whatsapp group (if required).
4. LP to follow up until the payment is received.

Index

Table of Contents - Activity List

 Responsibility Accountability Coordination Information
A3. Welcome Email To Cx TAM S GM Sales LP GM PMC

Project Stage
Objective: 0 -10%
1. Capture 1st level agreement with Cx on budget and scope.
2. Capture any specific Cx requirement

Instructions:
1. TAM Sales to share the booking email to the Cx by filling the Welcome Email Gform. The following details shall be
used to fill up the form:
a. PID, Cx name, Cx email ID
b. Booking amount and Total project value pre-discount
c. Discount %
d. Total project value post discount
e. BOQ file

Index

Table of Contents - Activity List

 Responsibility Accountability Coordination Information
A4. Booking Quote on Canvas TAM S GM SALES LP -

Project Stage
Objective: To capture the project value and scope in canvas 0 -10%

Instructions:
1. TAM Sales to upload the booking quote onto canvas for capturing the project value and take rate revenue

Index

Table of Contents - Activity List

 Responsibility Accountability Coordination Information
A5. BGMV BOQ Order TAM S GM SALES LP GM PMC
Creation
Project Stage
0 -10%

Objective: Take rate BOQ marks the services BGMV revenue for Livspace
(Final revenue figure to be captured post project handover)

Instructions:
1. TAM Sales records the BGMV and ensure the BGMV value matches with the Services BGMV captured in the Services
GMV sheet - Reno (Cx PID View Tab).
2. TAM Sales to:
a. Calculate project management fee / Commission - BOQ Creation - PM fee / Commission
b. Collect cash corresponding to this project management fee from LP/Cx
c. Create BOQ on canvas - BOQ Creation - Creating BOQ on canvas
d. Allocate cash to this BOQ - BOQ Creation - Creating Order
3. Central analytics team shares the paid BOQ data with Finance for Invoice creation
4. Finance team creates invoices and share with central analytics team
5. Central analytics team shares the invoices with LP
Index

Table of Contents - Activity List

 Responsibility Accountability Coordination Information
M1. DIP Stage Mark On Canvas TAM S GM SALES - Canvas Stage Update

Project Stage
Objective: Project initiation stage for 10-100% stakeholders 0 -10%

Instructions:
1. TAM Sales to update the project stage to ‘Design in Progress (DIP)’ in canvas.
2. The stage change should be done after confirming the payment of booking amount by the CX

Index

Table of Contents - Activity List

 Responsibility Accountability Coordination Information
A6. OC Assignment GM PMC ROH TAM S Canvas Setting Update

Project Stage
Objective: Allocation of project to the OC 10 - 50%

Instructions:
1. The allocation of OC to the project happens automatically based on the LP-OC tagging.
2. GM PMC to ensure the OC is added to canvas as ‘Primary Operations Lead’.

Index

Table of Contents - Activity List

 Responsibility Accountability Coordination Information
A7. PIM TAM Sales OC GM PMC TAM S -

Project Stage
Objective: 10 - 50%
1. OC to understand the scope of work.
2. Understanding of Cx (Budget, behavioral traits)

Instructions:
1. OC to take download on the project scope from TAM sales and gather information to fill the PIM Form
Including Cx information, location, size of the property etc.
2. Get an understanding of BGMV of the project.
3. While connecting with TAM sales OC to cover the following points:
a. Introduce yourself briefly, explain purpose of the call and check the availability for the call.
b. Ask TAM S if client is interested for getting the services work done by LP.
c. Ask if Cx has any specific requirement out of standard timelines which sales might have committed.
d. Ask if the Cx is a VIP or a social media influencer.
e. To get introduced in the whatsapp group, share the below format to TAM S
Example: (Dear Cx, Greetings for the day! adding XYZ-OC as SPOC for project related coordination in the
group, XYZ-OC is a experienced professional with –years of experience in the interior industry. With
her/his expertise, your expectations on the project completion will be met with full satisfaction. XYZ-OC
will give you a quick call as per your availability. Index

Table of Contents - Activity List

 Responsibility Accountability Coordination Information
A8. OC To CX Intro OC GM PMC TAM S CX

Project Stage
Objective: The step will be the 1st handshake b/w OC & Cx and will be used to set up PIM Cx. 10 - 50%

Instructions:
1. OC connects with the Cx directly over phone/whatsapp and introduce themselves.
2. Check for the CX availability for the detailed PIM meet. If the CX available immediately, proceed with CX
PIM.
3. The introduction should be as professional as possible to create a good first impression.
4. In case whatsapp group is not yet created
a. OC to create it by adding CX, TAM Sales, LP and Livpreneur Designer (LPD)
b. OC shall introduce themselves with the following script: Dear Cx, Greetings for the day! I am
XYZ-OC, the SPOC for all project related coordination in the group. I am an experienced professional
with –years of experience in the interior industry. I will work towards meeting your expectations on
the project completion with full satisfaction. I will give you a quick call as per your availability.

Index

Table of Contents - Activity List

 Responsibility Accountability Coordination Information
A9. PIM LP OC GM PMC LP TAM S

Project Stage
Objective: 10 - 50%
1. To understand LP's plan for design and execution of scope.
2. Discuss milestone schedule

Instructions:
1. OC to connect with LP/LPD over call/Gmeet and fill the PIM Form.
2. Fill the scope matrix for defining scope of work between LP and CX (builder).
3. OC to arrive at a tentative schedule using the milestone schedule template which can be shared to Cx.
4. Discuss on any Cx milestone, expected HO, any specific requirements/approach in the project before
taking a call with Cx
5. Get an idea about the BGMV for the project and record the same.

Index

Table of Contents - Activity List

 Responsibility Accountability Coordination Information
A10. PIM Cx (Expectation Setting) OC GM PMC CX TAM S, LP

Project Stage
Objective: 10 - 50%
1. To give CX clarity on services order options - wrt time, cost and quality.
2. Understanding Cx expectations
3. Explaining Escalation matrix for Cx
Instructions:
1. Following the step A8 (Intro to Cx) OC to line up meeting (in-person/call/online) as per client availability to explain the
following. Please refer the OC_CX_Intro deck for reference.
a. Project journey
b. RnR of the stakeholders- (OC & LP)
c. Escalation Matrix (Inform that the same will be shared over the whatsapp group)
2. OC to collect following information from customer through the PIM Form
a. Understand Cx overall scope, bifurcated in LP & Cx scope (Builder Scope)
b. Capture Cx milestone and expected HO date
c. Any specific requirements/approach in the project if needed
d. Collect client representative details for accessing the site
3. Support required from CX for smooth project completion
a. Design closure before execution
b. Dependency work from third party Index
c. Payment on milestones
d. OC to be looped in communication of any changes requested by Cx Table of Contents - Activity List
A10. PIM Cx (Expectation Setting) (Contd.)

Instructions:
1. OC to use the following template to plan the interaction:
a. Smile and Greet the Cx “Good Morning/Afternoon! Sir/ Mam”
b. Speak in a language the client is comfortable with (don’t hesitate to ask)
c. Spend some time in understanding the personal details of the CX like
i. Their profession
ii. Family details
iii. Their well being
d. Take care to not enquire about the information that is already available in Canvas to avoid repeated queries.
e. Explain in detail about your role - Hi Cx I will be SPOC for project related queries in Design + Execution will look
after the overall closure of the project.
f. Ask them about expectations for project completion, any partial milestone you should be aware about.
g. About any Cx representative, builder etc we should be aware for project coordination, keys etc
h. Conclude the call by mentioning : Mr/ Ms Cx I will come back within 2-3 days with a well developed milestone
schedule for the whole project that will be updated and shared to you on a weekly basis to understand the
project progress.
A10. PIM Cx (Expectation Setting) (Contd.)
Instructions:
1. Please refer the below standard format for sharing the Escalation Matrix
Dear Sir/Ma'am,Greetings of the day!
This is to share the Escalation Matrix for your home interior work ongoing with Livspace. (The same has been added in the
Group Description)
Level 1 - Operations Consultant Name| Email ID | Mobile No.
Level 2 - GM-PMC Name| Email ID |Mobile No.
Level 3 - Regional Operations Head Name| Email ID | Mobile No: On Request
Level 4 - National Operations Head Name| Email ID: On Request |
Mobile No: On Request
Thank you!
 Responsibility Accountability Coordination Information
M2. Design Initiation Meeting LP OC CX GM PMC

Project Stage
Objective: 10 - 50%
1. Finalize layout and detailed requirements.
2. Base for detailed design working

Instructions:
1. LP / LPD to coordinate for the availability of Cx for the design meeting.
2. Finalise the following:-
a. Room-wise design style, colour scheme
b. Scope related to wall finishes, flooring and false ceiling
c. Scope related to bathrooms, demolition, etc.
d. Kitchen planning - users, design principles, shape, layout, zoning, circulation, selection of appliances
3. LP / LPD to share the MOM to all the stakeholders of the meeting using the Design meeting MOM template.

Note: This meeting can be planned during booking or after the booking.

Index

Table of Contents - Activity List

 Responsibility Accountability Coordination Information
A11. Design Meeting 1 LP OC CX GM PMC

Project Stage
Objective: 10 - 50%
1. Freeze detailed design discussed in Design initiation meeting.
2. Freeze material specifications

Instructions:
1. LP / LPD to coordinate for the availability of Cx for the design meeting.
2. Finalize the room-wise design and review the following:
a. Single-line drawing for services - false ceiling, lighting, flooring, electrical points, wall treatments, etc.
b. Single-line drawing for civil works - bathrooms, demolition, etc.
3. LP / LPD to share the MOM to all the stakeholders of the meeting using the Design meeting MOM template.

Index

Table of Contents - Activity List

 Responsibility Accountability Coordination Information
A12. WPR DIP Stage (Recurring OC GM PMC LP CX
every 7 days)
Project Stage
Objective: To check & share design progress with stakeholders 10 - 50%

Instructions:
1. Access WPR Form for creating and sharing WPR updates.
2. Fill the basic details of the project and scope
3. OC to verify and update the actual design & handover milestone dates as per the current status.
4. Mention the project status and update the design finalisation documents (if any).

Index

Table of Contents - Activity List

 Responsibility Accountability Coordination Information
A13. Design Meeting 2 - LP OC CX GM PMC
Design Closure
Project Stage
Objective: Final design closure wrt dimension, cost, final finishes & color 10 - 50%

Instructions:
1. LP to finalize the finishes related to Services - wall finishes, flooring, lights, electrical fittings, plumbing fixtures

Index

Table of Contents - Activity List

 Responsibility Accountability Coordination Information
A14. Site Validation for LP OC CX -
Woodwork
Project Stage
Objective: 10 - 50%
1. Check feasibility of design wrt site conditions.

Instructions:
1. LP to visit the site to verify the design (woodwork) Vs site condition.
2. In case of any observations, communicate with the CX to resolve the same.

Index

Table of Contents - Activity List

 Responsibility Accountability Coordination Information
A15. Services Quotation Creation LP OC - GM PMC

Project Stage
Objective: To create final BOQ of the LP services work for Cx perusal 10 - 50%

Instructions:
1. LP to use the quotation format (Quotation Format) for preparation of the quote before sharing to OC for review
2. LP to ensure that all specifications and quantity are as per the discussion with the client
3. LP to ensure that estimated quantities are as per the approved drawing
4. LP has to work on material & labour schedule for the project based on the estimations.

Index

Table of Contents - Activity List

 Responsibility Accountability Coordination Information
A16.Services Quotation Review OC GM PMC LP TAM S

Project Stage
Objective: 10 - 50%
1. To ensure quote is created as per standards.
2. Identify missing details wrt scope, specs and hidden cost
3. Remove all conflicts on work to be executed.

Instructions:
1. OC to review LP services quote in detail covering the following pointers:
a. Verify the quantity & specifications of the line items
b. Warranty & LP Payment terms
2. OC to highlight the observations and suggest required modifications.
3. OC to fill in LP Services Quote Review form to confirm the review of WO.

Index

Table of Contents - Activity List

 Responsibility Accountability Coordination Information
M3. Docket Signoff LP OC CX GM PMC, TAM S

Project Stage
Objective: To get approval from Cx on final design 10 - 50%

Instructions:
1. LP to prepare signoff docket incorporating the following details:
a. Project details
b. Detailed scope of work
c. Component wise drawings and details
d. Payment stages
2. LP to refer the signoff docket template.
3. LP to clearly call out the 3D images included in the docket are for reference only.
4. The confirmation from Cx on the signoff docket should be obtained by email/in-person.

Index

Table of Contents - Activity List

 Responsibility Accountability Coordination Information
A17. Payment Request to Cx LP OC CX -
(50%)
Project Stage
Objective: To intimate Cx promptly on the upcoming payment milestone 10 - 50%

Instructions:
1. LP/LPD to inform the Cx on the imminent payment milestone and payment amount (50%).
2. The information shall be through email + whatsapp group (if required).

Index

Table of Contents - Activity List

 Responsibility Accountability Coordination Information
A18. Milestone Schedule OC GM PMC LP CX

Project Stage
Objective: Create project milestone dates and align all stakeholders on same 10 - 50%

Instructions:
1. Update the milestone schedule that was created at the beginning of the project, in case the scope is updated.
2. OC to use the milestone schedule template and detailed understanding of the scope to create milestone schedule.
3. LP to acknowledge the tentative project timelines before sharing the same to the CX
4. OC to publish the milestone schedule to the customer over email / whatsapp group.If any change is there in
schedule due to delay, share the snapshot of changed milestone schedule over whatsapp and get acknowledgement
from Cx.

Index

Table of Contents - Activity List

 Responsibility Accountability Coordination Information
A19. Payment collection from Cx LP OC CX TAM S
(50%)
Project Stage
Objective: To get payment from Cx to confirm the order 10 - 50%

Instructions:
Follow up with Cx to ensure the payment is received on time

Index

Table of Contents - Activity List

 Responsibility Accountability Coordination Information
A20. Services Order Finalization OC GM PMC LP -

Project Stage
Objective: To get a sign-off from Cx on services work 10 - 50%

Instructions:
1. LP to get a sign off from the Cx on the services quotation shared to the Cx via email / whatsapp.
2. LP to confirm the services order post the payment receipt from the Cx.
3. LP / LPD to update the design docket by including services work design details (If applicable).
4. LP / LPD to update the docket with move-in date and services order value.

Index

Table of Contents - Activity List

 Responsibility Accountability Coordination Information
M4. Site Kickoff Meeting LP OC CX GM PMC

Project Stage
Objective: 50 - 100%
1. Discuss timelines & design with Cx to bring him on same page with LP
2. Identify gap in LP & Cx expectation wrt time & design.
3. Better visualization of design by Cx , possibly by line marking of furniture

Instructions:
1. LP, LPD, and OC to attend the site KOM with Cx
2. During site KOM, LP to clarify the WO details to the Cx with respect to the timelines and design.
3. The LP shall do a due diligence of handed over site by taking photos and videos of already present snags (If any) like:
a. tile breakages
b. scratch / damages on doors and windows
c. functionality of all door and window locks
4. LP to provide visualization of changes in MEP to the Cx during the site KOM.
5. Assure that the site KOM MOM will be shared in 1 day. In case of WO changes / additional scope, the same shall be
shared with the Cx along with the MOM.
6. The MOM shall be shared using the Site KOM MOM Gform.

Index

Table of Contents - Activity List

 Responsibility Accountability Coordination Information
A21. Execution Schedule OC GM PMC LP -

Project Stage
Objective: 50 - 100%
1. Understand the execution sequence and time required to complete the activities.
2. Identify milestone for payment & Cx deliverables.
3. Identify tentative Move-in readiness date

Instructions:
1. OC to get timeline details for the services work from the LP.
2. OC to share the execution schedule to the Cx along with the WIP WPR.
3. As and when changes are done to the schedule, OC to update the schedule on the subsequent WPRs.
4. OC to use the Execution schedule template for the same

Index

Table of Contents - Activity List

 Responsibility Accountability Coordination Information
A22. Upload work order (WO) on OC GM PMC - TAM S
canvas
Project Stage
50 - 100%
Objective: To capture the final project value and scope in canvas

Instructions:
1. OC to upload the final quote onto canvas for capturing the project value .

Index

Table of Contents - Activity List

 Responsibility Accountability Coordination Information
A23. Work start at site LP OC CX GM PMC

Project Stage
50 - 100%

Objective: To mark the work start at the site by the LP

Instructions:
1. LP to commence the work at site after resource mobilization.
2. LP to update CX and OC on the start of the work at site.

Index

Table of Contents - Activity List

 Responsibility Accountability Coordination Information
A24. Daily Progress update LP OC - CX, GM PMC

Project Stage
Objective: 50 - 100%
1. To provide the visibility on a daily basis to the CX for the work happening at site by the LP

Instructions:
1. LP to share the updates of work happening at site over whatsapp group. The LP shall be cover the following:
a. Work completed for the day
b. Work planned for the next day
c. Resources coming to site the next day

Index

Table of Contents - Activity List

 Responsibility Accountability Coordination Information
A25. Demolition Completion LP OC CX GM PMC

Project Stage
Objective: 50 - 100%
1. To track the completion of the first step in the services work

Instructions:
1. LP to complete the required demolition at the site and update CX and OC.

Index

Table of Contents - Activity List

 Responsibility Accountability Coordination Information
A26. Quality Audit for services OC GM PMC LP CX
work (1/2)
Project Stage
Objective: 50 - 100%
1. To check quality of work at site as per Livspace standards.
2. Identify issues for timely correction

Instructions:
1. OC to conduct site visits to inspect the quality of services work. Ideally the audits should be surprise ones without
prior information to the LP.
2. The OC shall use the Quality Audit Form to capture quality scores for the services work at site. The form involves
section wise questions and a mandatory upload of the ‘Report and Run’ report.
3. For more information on ‘Report and Run app’ please visit https://www.reportandrun.com/. The app can be
downloaded in Playstore and App store

Index

Table of Contents - Activity List

 A26. Quality Audit for services
work (2/2)

The ideal schedule for conducting quality audits is given below:

Project Type First QA Final QA Intermediate QA (QA2, QA3, QA4...)

Within 7 days from work 3 days before the services

LP Services 10 days from previous QA until the Final QA
start at site work completion

Examples:

Site Work Days for

Examples Completion First QA Final QA QA - 2 QA - 3 QA - 4 QA - 5 QA - 6 QA - 7 Total QAs
Start completion

Project 1 1 Sep 22 30 1 Oct 22 8 Sep 22 28 Sep 22 18 Sep 22 - - - - - 3

Project 2 10 Sep 22 60 9 Nov 22 17 Sep 22 6 Nov 22 27 Sep 22 7 Oct 22 17 Oct 22 27 Oct 22 - - 6

Project 3 20 Sep 22 75 4 Dec 22 27 Sep 22 1 Dec 22 7 Oct 22 17 Oct 22 27 Oct 22 6 Nov 22 16 Nov 22 26 Nov 22 8

Index

Table of Contents - Activity List

 Responsibility Accountability Coordination Information
A27. WPR WIP Stage (recurring OC GM PMC LP CX, TAM S
every 7 days)
Project Stage
Objective: To review weekly project progress with visibility to the stakeholders 50 - 100%

Instructions:
1. OC to publish the progress report on a weekly basis using the WPR Form. Major pointers to be covered are:
a. OC to coordinate with LP to ensure the site work is progressing as per the execution schedule. In
case of any delay, OC should capture the same with reasons in the report.
b. OC to discuss the quality deviation points with LP before sharing the QA report and observations in
the WPR.
c. In case any of the dependency work by the Cx will impact the services work, it should be captured in
WPR.
d. In case of delays impacting the execution schedule, OC to share the updated execution schedule
along with the WPR including the reasons and take the approval from the cx for time overrun.

Index

Table of Contents - Activity List

 Responsibility Accountability Coordination Information
A28. Carpentry Completion LP OC CX GM PMC

Project Stage
Objective: 50 - 100%
1. To track the completion of carpentry work at the site

Instructions:
1. LP to complete the required carpentry work at the site and update CX and OC.

Index

Table of Contents - Activity List

 Responsibility Accountability Coordination Information
A29. Final Finishing LP OC CX GM PMC

Project Stage
Objective: 50 - 100%
1. To complete final finishing works to enable Cx move-in.

Instructions:
1. LP to complete the required final finishing works at the site and update CX and OC.

Index

Table of Contents - Activity List

 Responsibility Accountability Coordination Information
M5. LP Service Work Completion LP OC CX GM PMC

Project Stage
Objective: Completion of LP scope of work 50 - 100%

Instructions:
1. Once the services work is completed at site, LP to update all stakeholders including CX, OC, TAM Sales, and GM PMC
over email / whatsapp.

Index

Table of Contents - Activity List

 Responsibility Accountability Coordination Information
A30. Snag list creation LP OC CX GM PMC

Project Stage
Objective: To list out deviations in quality which are not acceptable 50 - 100%

Instructions:
LP to prepare the list of snags along with the Cx using the Handover Document

Index

Table of Contents - Activity List

 Responsibility Accountability Coordination Information
A31. De-Snagging Completion LP OC CX GM PMC

Project Stage
Objective: To rectify the snags and take acknowledgement from Cx 50 - 100%

Instructions:
1. LP to coordinate with CX to carryout the de-snagging.
2. Ensure the snag list is completed and inform Cx to get their confirmation
3. In case of pending work / material, communicate the expected date of completion
4. OC to visit the site to ensure that desnagging is completed. (Need basis)

Index

Table of Contents - Activity List

 Responsibility Accountability Coordination Information
A32. Services Final Payment LP OC CX -
Collection
Project Stage
Objective: To ensure services work Cx payments are completed as per the shared timelines 50 - 100%

Instructions:
LP to coordinate with Cx to collect the payments.

Index

Table of Contents - Activity List

 Responsibility Accountability Coordination Information
A33. Handover At Site LP OC CX -

Project Stage
Objective: Project work completion acknowledged by Cx 50 - 100%

Instructions:
1. LP to get confirmation from Cx on the work completion as per WO.
2. LP to prepare Handover Document to get the acknowledgement from the Cx.

Index

Table of Contents - Activity List

 Responsibility Accountability Coordination Information
M6. Handover On Canvas OC GM PMC - -

Project Stage
Objective: To mark work completion date on Canvas 50 - 100%

Instructions:
1. OC to mark 'Handover with No Snag' on canvas for the project.
2. While marking HONS on canvas, OC to ensure that the following documents are uploaded with the HO document
onto canvas. This is very important for attending services warranty claims by Cx.
a. Final BOQ of the project
b. Sample details for Laminates and finishes (wherever applicable)
c. Copy of invoices for hardwares (wherever applicable)
d. If available - MEP Drawings

Index

Table of Contents - Activity List

 ANNEXURE - Template List (GSheet)

Activity Detail Template Link Activity Detail Template Link

Quotation format Quotation format Sign Off Document Sign Off Document
Welcome Email to Cx Welcome Email Gform Execution Schedule Execution Schedule
BGMV BOQ Order Creation BOQ Creation Deck Quality Audit Reporting Quality Audit Form
BGMV Order Creation - GMV Reno GMV Sheet Handover Document Handover Document
PIM Form PIM Form Design Meeting (MOM format) Design MOM Template
Scope Matrix Scope Matrix LP Services quote review LP Services Quote Review
Milestone Schedule MilestoneScheduleTemplate Site Kickoff Meeting Site KOM MOM
OC intro to CX (PIM CX) OC_CX_Intro
WPR Format WPR Form

Index

Note: Majority templates have view access for Livspace email IDs.
Table of Contents - Activity List
Please make sure the templates accessed using LS accounts only