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JD IT Support Officer

The IT Support Officer is responsible for maintaining and supporting the IT and communications infrastructure at the Business Unit/Warehouse, including hardware, software, and retail equipment. Key duties include installing and configuring systems, monitoring infrastructure, providing technical support, and liaising with the head office for core support issues. The position requires a Computer Science graduate with 1-2 years of experience and knowledge of desktop infrastructure and network devices.

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Imran Hussain
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15 views1 page

JD IT Support Officer

The IT Support Officer is responsible for maintaining and supporting the IT and communications infrastructure at the Business Unit/Warehouse, including hardware, software, and retail equipment. Key duties include installing and configuring systems, monitoring infrastructure, providing technical support, and liaising with the head office for core support issues. The position requires a Computer Science graduate with 1-2 years of experience and knowledge of desktop infrastructure and network devices.

Uploaded by

Imran Hussain
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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JOB DESCRIPTION

1.1 BASIC INFORMATION

Job Title: IT Support Officer Grade: C3

Function: Information Technology

Reports to: IT Support Executive

Location: Business Unit / Warehouse

1.2 OTHER INFORMATION


Prepared on: 23-Sep-21 Revised on: 26-Dec-22
1.3 JOB PURPOSE
This position is responsible for the support, maintenance & up keeping of BU/WH’s IT, Communications
infrastructure. This includes Desktops, Servers, wired & wireless IP communications and Retail specific equipment.

1.4 DUTIES AND RESPONSBILITIES


 Installing and configuring computer hardware, software, POS systems, printers, scanners and scales

 Monitoring and proactive fault response for all infrastructure components.

 Responding in a timely manner to service issues and requests

 Providing technical support across the BU/WH

 Setting up new users

 Repairing and replacing equipment as necessary

 Provisioning of new infrastructure/products at the instructions of management

 Maintaining professional relationships with internal staff and external parties.

 Liaison with head office team for core support issues & new deployments
2.1 JOB SPECIFICATION
Education: Preferably Computer Science Graduate
Experience (Min – Max): 1-2 year
Knowledge: Desktop infrastructure, Active/Passive network devices
PC fault diagnosis, troubleshooting, knowledge of Network & communication
Required Skills:
technologies, proficiency of Retail specific equipment is a plus
Remarks: Candidate should have knowledge of network-based computing environment
Reporting

Line Manager: Regional Manager IT Signature:

Department Head: Head of Infrastructure Signature:

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