ISSN (Online): 2455-3662

EPRA International Journal of Multidisciplinary Research (IJMR) - Peer Reviewed Journal

Volume: 9| Issue: 7| July 2023|| Journal DOI: 10.36713/epra2013 || SJIF Impact Factor 2023: 8.224 || ISI Value: 1.188

IMPACT OF COMMUNICATION ON EMPLOYEES' JOB

SATISFACTION: A REVIEW

Michael Enyan1*, Joseph Noah Bangura 2, Mercedes Priscila Ada Asumu Mangue3,
Olivier Joseph Abban4
1School
of Mechanical Engineering, Jiangsu University, Zhenjiang 212013, P. R China.
2School
of Management, Jiangsu University, Zhenjiang 212013, P. R China.
3School of Management, Jiangsu University, Zhenjiang 212013, P. R China.
4School of Mathematical Sciences, Institute of Applied Systems and Analysis, Jiangsu University, Zhenjiang 212013,

P. R China.
*Corresponding Author

Article DOI: https://doi.org/10.36713/epra13815

DOI No: 10.36713/epra13815

ABSTRACT
Effective communication plays a pivotal role in shaping employees' job satisfaction, as it serves as a critical mechanism for
conveying information, fostering collaboration, and establishing relationships within organizations. This review paper explores
the impact of communication on employees' job satisfaction by synthesizing and analyzing existing literature across various
disciplines. The paper begins by defining job satisfaction and highlighting its significance in the workplace. By examining
different theoretical frameworks, the review identifies key factors that influence the relationship between communication and
job satisfaction. Moreover, the review synthesizes empirical evidence from studies that have explored the relationship between
communication and job satisfaction. It examines the impact of effective communication practices on various job-related
outcomes, such as job performance, organizational commitment, and employee well-being. The review also addresses the
potential barriers to effective communication that can hinder job satisfaction, such as communication overload,
misinterpretation, hierarchical barriers, and lack of feedback mechanisms. It discusses strategies and interventions that
organizations can employ to enhance communication practices and improve employees' job satisfaction.
KEYWORDS: Effective communication, Job Satisfaction, Employee Motivation, Employee Performance.

1. INTRODUCTION employees' knowledge, skills, and motivation, ultimately

Organizations prioritize employee satisfaction, with leading to higher job performance and job satisfaction [7,8].
communication crucial for building positive relationships and
trust [1,2]. Communication and job satisfaction are increasingly Madrid's [9] research on communication and work satisfaction
crucial for organizational success and competitiveness. in a Guatemalan company found no established internal
Effective communication links employees, managers, and the communication process, but adequate channels facilitate task
organization, shaping perceptions and experiences. execution and goal achievement. De León's [10] study analyzed
Organizations recognize the importance of creating positive factors affecting job satisfaction among in-store managers and
work environments to enhance productivity and retain talented salespeople at four Corporación MEST chains, focusing on
employees. personal and social behavior and recommending departmental
integration programs. Osorio [11] identified internal and
Trust and supportive communication are essential for job external communication issues in customer service at Madero y
satisfaction, fostering organizational values, vision, and Maldonado Corredores de Seguros, emphasizing the
alignment [1,3]. Also, trust-building through communication importance of standardization for improved culture and
improves employees' perceptions of fairness, support, and development. Espinoza [12] studied job satisfaction
psychological safety [4]. perceptions of operational employees aged 20-45 using non-
monetary incentives. Qualitative research using an
Furthermore, effective communication positively impacts other ethnographic approach found that non-monetary incentives
job-related outcomes that contribute to job satisfaction. increased employee involvement and company benefits.
Engaging communication practices, such as active listening, Navarro's [13] research found high job satisfaction among 20
open dialogue, and transparent information-sharing, foster workers in Quetzaltenango, attributed to recognition, good
employee engagement by creating a sense of empowerment, interpersonal relationships, favorable work conditions, and
recognition, and ownership [5,6]. Additionally, communication favorable company policies, without affecting labor or
that provides timely feedback, guidance, and support enhances production satisfaction.
2023 EPRA IJMR | http://eprajournals.com/ | Journal DOI URL: https://doi.org/10.36713/epra2013------------------------------------------------------------------- 191
 ISSN (Online): 2455-3662
EPRA International Journal of Multidisciplinary Research (IJMR) - Peer Reviewed Journal
Volume: 9| Issue: 7| July 2023|| Journal DOI: 10.36713/epra2013 || SJIF Impact Factor 2023: 8.224 || ISI Value: 1.188

This review explores the impact of communication on 2000. Over the past ten years, 568 of these have been published.
employee job satisfaction, addressing barriers like overload, Nearly all of the manuscripts (82.4 %) have been released over
misinterpretation, hierarchical barriers, and lack of feedback the previous ten years. Since 2000, there have been a total of
mechanisms. It suggests strategies and interventions to enhance 1246 articles indexed in the following databases: WoS, Chinese
communication practices and improve job satisfaction, Science Citation Database℠ (CSCD), Derwent Innovations
ultimately contributing to employee engagement, well-being, Index (DII), KCI-Korean Journal Database (KCI-KJD), and
and organizational success. SciELO Citation Index. 980 studies have been published in the
last ten years, accounting for 78.65 % of the total. This data
2. METHODOLOGY shows a spike in research on the said topic. These demonstrate
Utilizing the Web of Science (WoS) database showed a grave interest in the effect communication has on employee
published manuscripts (see Figure 1) on the impact of job satisfaction and have facilitated advancements in recent
communication on employee job satisfaction. 689 published years.
documents on the said topic have been published since the year

Figure 1. Published documents on the Impact of Communication on Employee Job Satisfaction. (All databases Retrie
ved on June 28, 2023; https://www.webofscience.com/wos/alldb/summary/bc7d2bd8-f42d-4bbe-8e81-ca6458eb8ab2-947488
ed/relevance/1), and Web of Science Database (Retrieved on June 28, 2023; https://www.webofscience.com/wos/woscc/sum
mary/a13cc4b8-f52d-41bf-b859-24e2a9005737-947502f7/relevance/1).

2.1 Communication and Job Satisfaction 2.1.2 Job Satisfaction

2.1.1 Communication Job satisfaction refers to the level of contentment and
Communication is a daily process for mutual relationships, fulfillment an individual experiences in their job or occupation.
involving various disciplines and approaches. Pasquali [14] It represents how satisfied an employee feels with various
emphasized communication as the foundation of social aspects of their work, such as the work environment, job tasks,
structure, focusing on human interaction and harmonious relationships with colleagues, opportunities for growth,
relationships between senders and receivers. Human-to-human compensation, and overall job conditions [20].
communicative acts are crucial for social life, involving
information exchange, meaning transmission, and expressing Job satisfaction impacts well-being, motivation, productivity,
individual needs and emotions in various aspects of life [15]. engagement, commitment, and overall performance. Robbins
Koontz and Weihrich [16] define communication as [21] defines employee attitudes as a person's overall work
transforming and engaging organizations. satisfaction, with positive attitudes correlated with job
involvement, motivation, commitment, and mental health. This
Castro [17] and Shermerholm [18] highlight the importance of relationship ultimately leads to enhanced job performance and
communication type, focusing on directional and bidirectional overall job satisfaction [22].
models, indicating awareness, response, and exchange of
information. Another study found that effective communication Several scholars have expressed differing viewpoints regarding
significantly impacts employees' job attitudes and perceptions the correlation between job satisfaction and the aforementioned
of the organization, enhancing self-esteem and performance. variables [23,24]. Kosteas’ [24] findings showed an age-related
Effective communication is essential for managers and association between job satisfaction and enthusiasm, with
facilitating organizational objectives in contemporary increased satisfaction after promotion. Hickson and Oshagbami
organizations [19]. [25] study found age negatively impacts job satisfaction among
teaching and research staff, with male employees experiencing
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 ISSN (Online): 2455-3662
EPRA International Journal of Multidisciplinary Research (IJMR) - Peer Reviewed Journal
Volume: 9| Issue: 7| July 2023|| Journal DOI: 10.36713/epra2013 || SJIF Impact Factor 2023: 8.224 || ISI Value: 1.188

higher contentment, while females show higher satisfaction. Despite the presence of various moderating factors,
Hooi's [23] research demonstrated female employees prioritize organizational communication is a crucial determinant of job
social factors, while males focus on extrinsic aspects. satisfaction levels within organizations.

Table 1 presents a summary of communication dimensions and

their corresponding influence on job satisfaction.

TABLE 1 DIMENSIONS RELATED TO COMMUNICATION AND CORRESPONDING INFLUENCE ON JOB SATISFACTION

Factors of Communication Impact on Job Satisfaction References
Trust and Psychological Safety Positive Impact [4]
Clear and Transparent Positive Impact [26]
Communication
Informative and Relevant Positive Impact [27]
Communication
Open and Supportive Positive Impact [28]
Communication
Alignment with Organizational Positive Impact [29]
Values and Goals
Timely Feedback and Supportive Positive Impact [8]
Guidance
Communication Clarity Positive Impact [30]
Interpersonal Communication Skills Positive Impact [31]
Recognition and Appreciation Positive Impact [32]
Communication Training and Positive Impact [33]
Development
Empowering Communication Positive Impact [34]
Communication Frequency Positive Impact [35]
Employee Engagement through Positive Impact [5]
Communication
Managerial Communication Positive Impact [36]
Support
Conflict Resolution Communication Positive Impact [37]
Listening and Empathy Positive Impact [38]
Work-Life Balance Communication Positive Impact [39]
Participative Decision-Making Positive Impact [40]
Communication Channel Variety Positive Impact [41]

3. THEORETICAL FRAMEWORKS employees feel valued and their feedback is acted upon, also
INFLUENCING COMMUNICATION AND JOB contributes to job satisfaction [48]. Equity promotes fairness
SATISFACTION and balance in communication, enhancing employee job
Several theoretical frameworks have been used to explore satisfaction through equal opportunities and feedback [49].
the factors influencing the relationship between communication 2. Communication Satisfaction Theory
and job satisfaction. These frameworks provide valuable Communication satisfaction theory focuses specifically on the
insights into the mechanisms and processes underlying this relationship between communication and job satisfaction. The
relationship. Communication Satisfaction Theory (CST) has been employed
1. Social Exchange Theory by several scholars to develop frameworks and investigate the
Social exchange theory posits that individuals engage in influence of communication on job satisfaction in recent years
relationships and interactions based on a cost-benefit analysis, [50–53].
seeking to maximize rewards and minimize costs. Several
researchers have used the Social Exchange Theory (SET) to The theory emphasizes three key factors for job satisfaction:
construct frameworks and investigate the impact of clear communication, frequent communication, and supportive
communication and job satisfaction in organizational behavior communication practices. Clear, concise messages minimize
and communication studies [42–47]. ambiguity, increase employee understanding, and provide
consistent updates, feedback, and information [54]. Frequent
The theory emphasizes three key factors influencing job communication enhances job satisfaction by providing
satisfaction in communication: trust, reciprocity, and equity. consistent updates, feedback, and information to employees
Trust is crucial for social exchange relationships, and [55]. Supportive communication fosters a positive climate,
employees' job satisfaction increases when communication is enhancing job satisfaction and psychological well-being [56].
transparent, consistent, and reliable [4]. Reciprocity, where
3. Job Characteristics Model
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EPRA International Journal of Multidisciplinary Research (IJMR) - Peer Reviewed Journal
Volume: 9| Issue: 7| July 2023|| Journal DOI: 10.36713/epra2013 || SJIF Impact Factor 2023: 8.224 || ISI Value: 1.188

The Job Characteristics Model examines how various job Verbal and nonverbal communication, as well as technological
characteristics influence job satisfaction. Communication is communication mediums, also influence employees'
considered a significant component of job characteristics [57– perceptions of job satisfaction. Verbal communication that is
61]. clear, respectful, and supportive enhances employees' sense of
being valued and understood [70]. Nonverbal cues, such as
The model emphasizes task significance, skill variety, and facial expressions and body language, can impact employees'
feedback as key factors influencing job satisfaction. According interpretation of messages and influence their satisfaction
to Hackman et al. [62], understanding the importance of levels [71]. Moreover, the use of technological communication
communication tasks and their contribution to organizational tools, such as email, instant messaging, and collaboration
goals enhances job satisfaction [62]. In addition, developing platforms, can either facilitate or hinder job satisfaction
diverse communication skills contributes to engagement and depending on factors like clarity, responsiveness, and overload
job satisfaction. Furthermore, feedback is crucial for job design, [72].
enhancing employee satisfaction and achievement.
Overall, the literature demonstrates a strong link between
3.1 Relationship Between Communication and Job communication and job satisfaction. Effective communication
Satisfaction practices, characterized by clarity, openness, information
The relationship between communication and job satisfaction sharing, and employee involvement, positively influence job
has been extensively studied in various disciplines, including satisfaction levels. Conversely, barriers to communication,
organizational behavior, human resource management, and such as misinterpretation, hierarchical structures, and lack of
communication studies. The literature reveals that effective feedback mechanisms, can hinder job satisfaction. Prioritizing
communication significantly impacts employees' job communication improves employee satisfaction and
satisfaction levels and has wide-ranging implications for organizational outcomes.
organizational outcomes.
4. IMPACT OF COMMUNICATION ON
Communication effectiveness is a critical factor influencing job EMPLOYEES’ JOB SATISFACTION AND
satisfaction [63]. When communication is clear, timely, and EMPLOYEE COMMITMENT
relevant, employees are more likely to feel informed and This section explores communication's impact on employee job
engaged, leading to higher job satisfaction levels[64]. satisfaction and commitment, synthesizing literature across
Conversely, poor communication, characterized by ambiguity, disciplines.
misinterpretation, and information withholding, can lead to
frustration and dissatisfaction [8]. Effective communication significantly impacts employee job
satisfaction, morale, engagement, productivity, and overall
The flow of information within organizations also plays a satisfaction within an organization [73]. Job satisfaction is
crucial role in employees' job satisfaction. Research suggests influenced by company, department, team, and communication;
that when information flows freely and employees have access prioritizing communication boosts employee morale. [74,75].
to relevant and meaningful information, they experience higher
levels of job satisfaction [1]. This access to information Kamasak and Bulutlar [76] found a significant link between
empowers employees, enhances their sense of belonging, and workplace communication and job satisfaction, with effective
enables them to make informed decisions [65]. communication positively impacting external status perception
and employee satisfaction. Research in the field of
Organizational culture and leadership styles significantly communication has also demonstrated the beneficial effects
influence the communication-job satisfaction relationship. In a that effective communication has on employee work
culture that values open and transparent communication, satisfaction when it is adopted by an organization [77–79]
employees tend to experience higher job satisfaction due to
increased trust, cooperation, and shared understanding [66]. Numerous empirical studies highlighted the significance of
Similarly, leadership styles that emphasize participatory and effective organizational communication in fostering employee
supportive communication, such as transformational commitment and performance. Feedback positively impacts
leadership, have a positive impact on employees' job motivation, trust, shared identity, engagement, and emotional
satisfaction [67]. expression [80–85]. According to Hrund [75], Job satisfaction
increases employee commitment and reduces voluntarily
Employee engagement, which is closely linked to terminated employment. Positive communication culture
communication, has been found to mediate the relationship fosters employee identification, engagement, acceptance of
between communication and job satisfaction. Engaged objectives, effort, and retention, resulting in increased
employees, who actively participate and contribute to commitment and loyalty [85–87].
organizational goals, experience higher job satisfaction [68].
Effective communication channels and practices, such as 4.1 Organizational Behavior
regular feedback, recognition, and opportunities for The works of literature on organizational behavior consistently
collaboration, foster employee engagement and, consequently, highlight the significance of effective communication in
job satisfaction [69]. shaping employees' job satisfaction levels. Research indicates

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 ISSN (Online): 2455-3662
EPRA International Journal of Multidisciplinary Research (IJMR) - Peer Reviewed Journal
Volume: 9| Issue: 7| July 2023|| Journal DOI: 10.36713/epra2013 || SJIF Impact Factor 2023: 8.224 || ISI Value: 1.188

that clear and transparent communication positively influences satisfaction levels and contributes to positive organizational
job satisfaction by fostering a sense of understanding and outcomes [94].
involvement [1]. When employees perceive communication as
open, honest, and consistent, it enhances their trust in the The quality of communication within organizations plays a vital
organization, leading to higher levels of job satisfaction [1]. role in job satisfaction. Supportive communication practices,
such as active listening, empathy, and open dialogue, foster
Moreover, organizational communication quality impacts job positive relationships, trust, and job satisfaction among
satisfaction through supportive practices [40]. Conversely, employees [95]. Conversely, negative communication patterns,
negative communication patterns negatively impact job such as conflict, information withholding, and unclear
satisfaction and engagement. Additionally, research has messages, can contribute to dissatisfaction and negative job
examined the role of communication channels in influencing attitudes [30].
job satisfaction. Effective communication channels that provide
timely and relevant information to employees can enhance their Furthermore, research has examined the role of communication
sense of connection, satisfaction, and organizational channels in influencing job satisfaction within the realm of
commitment [88]. The use of modern communication communication studies. Effective communication channels that
technologies, such as email and virtual platforms, has also been facilitate timely and relevant information flow contribute to
explored concerning job satisfaction, with findings indicating employees' sense of connectedness, satisfaction, and
that effective and efficient use of these technologies can engagement [96]. The use of various communication platforms,
positively impact job satisfaction [72]. such as face-to-face interactions, electronic communication,
and social media, has been investigated, highlighting their
4.2 Human Resource Management impact on job satisfaction and employee well-being [97].
Research in human resource management consistently
emphasizes the importance of effective communication in 4.4 The influence of excellent communication methods job-
fostering employees' job satisfaction. Studies have shown that related outcomes.
open and transparent communication positively influences job Effective communication practices improve job satisfaction,
satisfaction by enhancing employees' sense of inclusion, commitment, engagement, and performance [1]. When
involvement, and trust in the organization [36]. Moreover, employees perceive communication as informative, timely, and
when employees perceive communication as honest, consistent, relevant, it contributes to their satisfaction with their work and
and responsive, it strengthens their psychological contract with the organization [2].
the organization, leading to higher levels of job satisfaction
[89]. Furthermore, Effective communication fosters organizational
commitment through supportive, respectful, and inclusive
The quality of communication in organizations also plays a communication [98]. Communication that conveys
significant role in job satisfaction. Supportive communication organizational values, vision, and goals helps employees
practices, such as active listening, feedback, and recognition, develop a sense of belonging and alignment with the
contribute to positive relationships, employee engagement, and organization, leading to increased commitment [1].
job satisfaction [2]. Conversely, negative communication
patterns, such as withholding information, poor listening, and Effective communication boosts employee engagement,
lack of feedback, can lead to dissatisfaction and disengagement motivation, commitment, and productivity [99]. Engaging
[90]. communication practices, such as active listening, open
dialogue, and transparency, enable employees to feel valued
Furthermore, research has examined the role of communication and connected to their work and the organization [98].
channels in influencing job satisfaction in the context of human
resource management. Effective communication channels that Moreover, effective communication positively impacts job
provide timely and relevant information to employees performance. Clear and concise communication reduces
contribute to their sense of belonging, satisfaction, and misunderstandings and promotes efficient work processes,
organizational commitment [91]. The use of various leading to improved task performance [8]. Communication that
communication tools, such as intranets, social media, and face- provides timely feedback, guidance, and support enhances
to-face interactions, has also been investigated, highlighting employees' knowledge, skills, and motivation, contributing to
their impact on job satisfaction and employee well-being [92]. higher performance levels [7].
Effective communication improves job satisfaction,
4.3 Communication Studies commitment, employee engagement, and performance.
Communication studies research underscores the significance
of effective communication in shaping employees' job 5. BARRIERS AND STRATEGIES TO
satisfaction. Studies have shown that clear and transparent EFFECTIVE COMMUNICATION TO ENHANCE
communication positively influences job satisfaction by JOB SATISFACTION
enhancing employees' sense of understanding, engagement, and Effective communication is crucial for employee satisfaction
involvement [93]. When communication is perceived as and overall organizational performance. Common barriers
informative, inclusive, and responsive, it enhances job include excessive information flow, lack of clarity, rigid

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 ISSN (Online): 2455-3662
EPRA International Journal of Multidisciplinary Research (IJMR) - Peer Reviewed Journal
Volume: 9| Issue: 7| July 2023|| Journal DOI: 10.36713/epra2013 || SJIF Impact Factor 2023: 8.224 || ISI Value: 1.188

organizational structures, and lack of regular feedback. To employee retention. Journal of Applied Psychology 87 565–
overcome these barriers, organizations should encourage open 73
dialogue, clear instructions, and active listening. Additionally, 2. Holmberg I., Bergman B. and Ståhl C 2009 Internal
fostering a more inclusive and participative approach, Communication, Job Satisfaction, and Sense of Coherence.
Corporate Communications An International Journal 14
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Employee Engagement Ind Organ Psychol 1 3–30
6. CONCLUSIONS 7. Chen C.-C., Chen X-P and Meindl J. R. 2017 How Can
This review paper examines the impact of communication on Leaders Motivate Employees to Work toward Goals?
employees' job satisfaction across various disciplines. It Unpacking the Role of Employee-Perceived Supportive
highlights the importance of effective communication in Communication. Journal of Applied Psychology 102 1668–
fostering positive attitudes, engagement, and employee well- 703
8. de Vries R E, Bakker-Pieper A and Oostenveld W 2010
being. Employees perceive communication as honest, Leadership = Communication? The Relations of Leaders’
consistent, and responsive, which strengthens their Communication Styles with Leadership Styles, Knowledge
psychological contract with the organization. Communication Sharing and Leadership Outcomes J Bus Psychol 25 367–80
channels and tools significantly impact job satisfaction, with 9. Madrid S 2008 Diagnosis of the internal communication
clear and concise communication reducing misunderstandings, process for administrative and operational positions at a
promoting efficient work processes, and enhancing task plastic product manufacturer in Guatemala ((Unpublished
performance. Organizations should prioritize communication bachelor’s Thesis)) (Guatemala: Raphael Randival
strategies that promote transparency, inclusivity, and University)
supportive interactions to foster job satisfaction and thriving 10. De Leon G 2008 Factors affecting job satisfaction of
managers and salesmen in four chain stores of Mest S.A.
workplace culture. (unpublished bachelor’s Thesis). (National University of
Colombia.)
Declaration of competing interest 11. Osorio S 2009 The role of internal and external
The authors declare that there are no competing financial communication as a strategic tool to improve the customer
interests. service of Mader and Maldonado insurance brokers
(unpublished bachelor’s Thesis). (University of Bogota,
Acknowledgment Colombia.)
The listed author(s) are thankful to the university for providing 12. Espinoza L 2010 Opinions on job satisfaction of bakery
the literature services. operators with monetary and non monetary incentives.
(Unpublished bachelor’s Thesis) (University of San Carlos,
Guatemala.)
Compliance with ethical standards 13. Navarro S. 2012 Job satisfaction and its impact on
Research involving human participants and/or animals productivity: a study conducted by the judicial human
No human participants or animals were involved in this resources delegation in Quetzaltenango City (unpublished
research bachelor’s Thesis). (Raphael Randival University.
Quezartennago, Guatemala.)
Author Contributions 14. Pasquali. A. 1978 Understand communication. (Caracas:
Michael Enyan: Conceptualization, Formal analysis, Writing- Mount Ávila)
Original Draft; Writing-Review 15. Fernandez c. 2002 Communication between organizations
(Mexico: McGraw-hill.)
and Editing; Joseph Noah Bangura: Resources, Methodology, 16. Koontz H. and Weihrich H. 2004 Management from a global
Data Curation, Writing-Review, and Editing; Mercedes perspective (Mexico: MC Grawhill.)
Priscila Ada Asumu Mangue: Resources, Methodology, 17. Castro G. 2007 Oral and described research program (
Validation, Writing-Review, and Editing. Olivier Joseph University of Guadalajara. Mexico)
Abban: Resources, Methodology, Data Curation, Writing- 18. Shermerholm. R. 2010 Administration. (Mexico: mcgraw
Review and Editing. hill.)
19. Ali D H S and Mohammad A P 2014 Impact of the
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Volume: 9| Issue: 7| July 2023|| Journal DOI: 10.36713/epra2013 || SJIF Impact Factor 2023: 8.224 || ISI Value: 1.188

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