CUSTOMER-TERMS AND CONDITIONS (T&C)
1. These T&C are understood and agreed by the Parties (Defined hereunder). This T&C constitutes
a valid and binding contract between the Issuer of this Tax Invoice and/or any of its subsidiaries
(as applicable), (hereinafter referred to as “Supplier/we/us”) and You (hereinafter referred to as
“the Customer”). Supplier and the Customer may hereinafter be individually referred to as
“Party” and collectively as the “Parties”, as the context may require.
The Customer and Supplier mutually agree to the following terms and conditions:
2. Customers shall, while procuring products i.e., over-the-counter, pharmaceuticals or nutraceutical
products (“Products”) from the Supplier, have all valid and subsisting licenses for the purchase
and further sale of products. The details of such products requirement will be captured in the
purchase order raised by the Customer.
3. Payment and Commercial Terms –
○ The credit period shall be in accordance with the credit terms finalized by Parties. Credit
period may not be applicable for the Products purchased on a pre-payment model. In
absence of other credit terms being finalized between the Parties, it’s payment shall be
immediately due on its delivery.
○ If payment is not received within the specified credit period, the Supplier can, in addition
to its remedies available under law, suspend all on going orders and refuse acceptance of
any new purchase order until the outstanding balance plus its interest amount is settled.
○ Payment for the Products dispatched must be made either by bank transfer, COD (cash on
delivery) or post-dated cheques, RIO-credit or any other payment mode as mutually
agreed. It is the responsibility of the Customer to provide the Supplier with the proof of
payment as and when requested. In case of any discrepancies between Parties in relation
to, the Customer shall cooperate with the Supplier in tracing back the source of payment
and keep a track of all the deliveries received and payment made to the Supplier. The
Supplier may ask for such records during its monthly/ yearly inspections and audits of the
Customer.
○ The Supplier may levy an interest at the rate of 18 % p.a. (eighteen percent) for the
outstanding payment due from the Customer.
4. The Customers shall duly inspect and examine the Products within 48 (forty-eight) hours from
receipt of Products. Any complaints regarding short/ excess supply or damage in transit shall be
promptly notified by Customers to the Supplier in writing within 48 (forty-eight) hours, and in
any event, no more than 3 (three) to 4 (four) business days from receipt of such Products
(“Inspection Period”). After the inspection period, no complaints relating to the Products or
delivery will be entertained, and there will be no return/replacement of any of the Products once
sold, post the 48 (forty-eight) hour mark as per the conditions mentioned above.
5. Parties agree that the Supplier shall not accept any expired Products whatsoever.
6. Customers shall be in compliance with all statutory requirements as well as the instructions
mentioned in the packing of the Products supplied or provided by the Manufacturer through the
Supplier.
7. Customer shall indemnify and hold the Supplier, its Affiliates and its directors, officers,
employees, and representatives harmless from and against all direct losses, claims, demands,
actions, suits, proceedings, judgments, liabilities, costs, and expenses (including but not limited to
reasonable attorney’s fees) directly arising from the breach of the terms of this T&C.
8. Parties shall comply with all applicable local, state, and central laws, relating to anti-corruption,
anti-money laundering, bribery, extortion, kickbacks, or similar matters that apply to each Party's
business activities and that each Party will take no action that will cause the other Party to violate
any such laws.
9. The T&Cs (as amended from time to time) shall be read with the invoice/ forms issued by
Supplier. The T&C along with the invoice/ forms is considered as a complete and final
understanding between Parties. The Customer shall be intimated in case of any amendment to this
T&C.
10. These T&Cs are governed by and shall be construed in accordance with the laws of India and any
disputes arising shall be subject to the exclusive jurisdiction of the courts in Mumbai,
Maharashtra.
11. All the terms will continue to be in effect and revisions shall be valid during the term of the
engagement between Parties. Clause 1 and Clauses 4 – 12 shall prevail post expiry or termination
of the engagement between Parties.
12. This appointment is on a principal-to-principal basis.
For detailed Terms and Conditions, kindly log into the link mentioned herein –
https://www.retailio.in/api-tnc.html
