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Your account number
9000 6928 9940
Property address
1a Cranley Parade
LONDON
SE9 4DZ
Mr Samuel Bedzo
1a Cranley Parade thameswater.co.uk
LONDON
SE9 4DZ 0800 009 3651
Mon-Fri 8am-8pm
2 October 2024
Hello Mr Bedzo
Please pay your outstanding bill
We haven’t received your payment for your last bill – please pay this now.
If you’ve paid in the last seven days, thank you – you can ignore this letter.
Your outstanding balance is £409.84
How to pay
To make a payment, go to You can also manage your If you don’t already pay by
thameswater.co.uk/paynow payments by setting up Direct Debit, why not set one
or see ‘Ways to pay’ on the a payment plan online up to avoid missing future
back of this letter. at thameswater.co.uk/ payments?
myaccount or by calling us It’s easy to do at
on 0800 009 3651. thameswater.co.uk/dd
If you don't pay
We may need to share your details with a credit reference agency, which could impact your credit rating.
We may also need to pass your account to a debt collection agency.
How we can help
If you’re struggling to pay or would like free, independent debt advice – see the support available on the back of
this letter or go to thameswater.co.uk/helptopay
Not sure what to do next? Give us a call on 0800 009 3651.
The Customer Care and Billing Team
FN03
Ways to pay Visit
thameswater.co.uk/paynow
Take control of your payments with Direct Debit, or call 0800 980 8800
or pay instantly by debit or credit card. Alternatively,
use any of the following options, which take up to
five days to clear:
Pay with online banking Pay with a Thames Water Write a cheque
Bank account no: 00286125 payment card Payable to: Thames Water
Sort-code: 57-27-53 Apply at thameswater. Utilities Ltd
Reference: your Thames Water co.uk/myaccount to pay at a Send it to: Thames Water,
account no. 9000 6928 9940 PayPoint or Payzone outlet. PO Box 234, Swindon, SN38 3TW
Write your Thames Water
Pay by cash Pay by GIRO account number on the back.
Pop to the post office with Fill in the GIRO form that’s with Please don’t post-date your
your bill, pay the processing your bill and take it to a bank. cheque.
fee and ask for a receipt. There may be a fee for GIRO
payments. Can’t find your bill?
Call us and we’ll send you a copy.
We're here to help you
Sign up for one of our support schemes Get free debt advice
If you’re on a low income or have a water- The following organisations offer free,
dependent medical condition, you may confidential support:
be eligible for one of our financial support Citizens Advice citizensadvice.org.uk
schemes, WaterSure or WaterHelp. Step Change 0800 138 1111 stepchange.org
thameswater.co.uk/helptopay Turn to Us 0808 802 2000 turn2us.org.uk
Money Helper moneyhelper.org.uk
Pay straight from your benefits For more information, head to
In partnership with the Department for Work thameswater.co.uk/financial-support
and Pensions, we’ve created our Water Direct
scheme to support you if you’re struggling to Understanding your bill
pay your bills. To find out exactly how we calculate your bill, view
thameswater.co.uk/waterdirect our Code of Practice at thameswater.co.uk/billcode
Save money by saving water
Make every drop count to save money on your energy bills (and water bills if you have a meter).
Here are our top tips:
• Shorten showers to four minutes
• Wash clothes at 30°C and aim for one less For more tips, visit
load a week thameswater.co.uk/save
• Only run your dishwasher when it’s full
If you need your bills in large print or braille, or you need an interpreter,
please visit thameswater.co.uk/extracare or call 0800 009 3652.
Protecting your privacy To help maintain up-to-date records and manage our debt collection process, we share information with and receive information from credit
reference agencies. To find out more about how we use, store and protect your data as well as how you can request access to it, please visit thameswater.co.uk/yourdata
To update your details, visit thameswater.co.uk/update
Registered address: Thames Water Utilities Limited, Clearwater Court, Vastern Road, Reading RG1 8DB. Company number: 02366661.VAT Registration no GB 537–4569–15.
