MiVoice Office 400

Mitel 6970 SIP Phone User Guide for MiVoice 400 syd 0685
RELEASE 6.2
April 2020
 Notice
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 Contents

Chapter: 1 Welcome... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Document information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Chapter: 2 Information about the MiVoice Office 400 communication system . . . 4

One-number user concept . . . . . . . . . . . . . . . . . . . . . . . . . . 4
MiVoice Office 400 Self Service Portal . . . . . . . . . . . . . . . . . . . 4

Chapter: 3 Keys, display, and menu guidance . . . . . . . . . . . . . . . . . . . . . 5

Key designations and sockets . . . . . . . . . . . . . . . . . . . . . . . . 5
Display symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Operating your phone . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Overview system menu . . . . . . . . . . . . . . . . . . . . . . .14
Using softkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Operating the touch screen . . . . . . . . . . . . . . . . . . . . .15
Free configurable keys . . . . . . . . . . . . . . . . . . . . . . . .16
Function key configuration (default key setting) - Overview . . .16
Overview of alphanumeric keypad . . . . . . . . . . . . . . . . .17
LED overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Accessory support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Mitel Wireless LAN Adapter . . . . . . . . . . . . . . . . . . . . .19
Corded extension microphones . . . . . . . . . . . . . . . . . . .20

Chapter: 4 Phoning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Answering, ending or rejecting a call . . . . . . . . . . . . . . . .21
Using your phone in hands-free mode . . . . . . . . . . . . . . .22
Muting the microphone . . . . . . . . . . . . . . . . . . . . . . .22
Initiating calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Dialing with the phone number . . . . . . . . . . . . . . . . . . .23
Dialing from the phone book (directory lookup) . . . . . . . . .23
 Selecting from the call list . . . . . . . . . . . . . . . . . . . . . .25
Dialing with a configurable key/ busy lamp field . . . . . . . . .26
Dialing with the line key . . . . . . . . . . . . . . . . . . . . . . .27
Activating another Mitel phone for making calls . . . . . . . . .27
Automatic call waiting in case of internal user . . . . . . . . . .28
Replying to call waiting . . . . . . . . . . . . . . . . . . . . . . .29
Using functions before/while in a call . . . . . . . . . . . . . . . . . . . .29
Request a callback . . . . . . . . . . . . . . . . . . . . . . . . . .29
To answer the callback request . . . . . . . . . . . . . . . . . . .30
Hide number . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Putting a call partner on hold . . . . . . . . . . . . . . . . . . . .31
Parking conversation partner . . . . . . . . . . . . . . . . . . . .31
Enquiry call during a call . . . . . . . . . . . . . . . . . . . . . . .32
Brokering between an enquiry call party and your call partner .33
Making a conference call . . . . . . . . . . . . . . . . . . . . . .33
Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . .34
Take (pick up own call) . . . . . . . . . . . . . . . . . . . . . . . .35
Starting announcement . . . . . . . . . . . . . . . . . . . . . . .35
Receiving an announcement . . . . . . . . . . . . . . . . . . . .36
Recording a call . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Activating discreet ring . . . . . . . . . . . . . . . . . . . . . . .38
Activating do not disturb . . . . . . . . . . . . . . . . . . . . . .38
Activate/reply to intrusion . . . . . . . . . . . . . . . . . . . . .39
Activating/answering silent intrusion . . . . . . . . . . . . . . . .40
Using further functions . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Activating personal call routing . . . . . . . . . . . . . . . . . . .41
Activating Ring Alone . . . . . . . . . . . . . . . . . . . . . . . .42
Locking/Unlocking your phone . . . . . . . . . . . . . . . . . . .43
Acknowledging an appointment call . . . . . . . . . . . . . . . .44
Free seating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Overview of available functions . . . . . . . . . . . . . . . . . . . . . . .46
Organizing absences from the desk . . . . . . . . . . . . . . . . . . . . .52
Controlling the presence status . . . . . . . . . . . . . . . . . . .53
Absence information . . . . . . . . . . . . . . . . . . . . . . . . .54
Call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Operating call lists and voice messages . . . . . . . . . . . . . . . . . . .57
Editing options for the call list . . . . . . . . . . . . . . . . . . . .57
Editing options for voice messages . . . . . . . . . . . . . . . . .59
Operating system events . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Organization within the team (busy lamp field) . . . . . . . . . . . . . .61
Using the busy lamp field key . . . . . . . . . . . . . . . . . . . .61
Answering a call for a team partner . . . . . . . . . . . . . . . .63
Line keys on a key telephone . . . . . . . . . . . . . . . . . . . . . . . .63
Answering a call on the KT line key . . . . . . . . . . . . . . . . .63
Initiating a call through a KT line key . . . . . . . . . . . . . . . .64
Using functions with Mitel OpenCount . . . . . . . . . . . . . . . . . . .64
 Activating PIN telephony . . . . . . . . . . . . . . . . . . . . . .64
Setting functions by remote control . . . . . . . . . . . . . . . . . . . .65

Chapter: 5 Personalizing your phone . . . . . . . . . . . . . . . . . . . . . . . . . 66

Configuring the display . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Setting the display . . . . . . . . . . . . . . . . . . . . . . . . . .66
Configuring the audio properties . . . . . . . . . . . . . . . . . . . . . .67
Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . .67
Setting the ringing properties . . . . . . . . . . . . . . . . . . . .67
Setting the audio properties . . . . . . . . . . . . . . . . . . . . .68
Configuring general phone settings . . . . . . . . . . . . . . . . . . . . .68
Selecting the language . . . . . . . . . . . . . . . . . . . . . . . .68
Selecting the time and date . . . . . . . . . . . . . . . . . . . . .69
Using Live Dialpad (single-digit dialing) . . . . . . . . . . . . . . .70
Changing the PIN . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Enter the display text for the idle state . . . . . . . . . . . . . . .70
Local IP settings . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Restart phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Protecting yourself against calls . . . . . . . . . . . . . . . . . . . . . . .72
Activating protection against call types . . . . . . . . . . . . . .72
Phone book management . . . . . . . . . . . . . . . . . . . . . . . . . .72
Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Configuring voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Managing personal voice mail greeting . . . . . . . . . . . . . .73
Configuring presence profile . . . . . . . . . . . . . . . . . . . . . . . . .74
Configuring keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
Available keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
Configuring or deleting a key assignment . . . . . . . . . . . . .78

Chapter: 6 Product and safety information . . . . . . . . . . . . . . . . . . . . . 79

Safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Product information . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Purpose and function . . . . . . . . . . . . . . . . . . . . . . . .79
User information . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Data protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
Protection against listening in and recording . . . . . . . . . . .80
 SAFETY INFORMATION
CHAPTER 1 WELCOME...

Welcome...
Welcome to the user guide for the desk phones Mitel 6970 SIP for MiVoice Office 400 communication
systems.
This user's guide will assist you with the use of your phone and introduce you step by step to the functions
and configuration. If you require further technical support or information on other products of Mitel, visit
our website www.mitel.com to search for documents, or visit Document-Center.
This user's guide is relevant only for Mitel SIP phones connected to a MiVoice Office 400 communication
system. Other user’s guides are available for operation on other communication systems or for direct
operation via a SIP provider. Consult your system administrator if you are unsure whether you have the
correct user’s guide for your requirements.
NOTE:
• Not all listed functions are available by default. Contact your system administrator to learn more
about the available features and services in the MiVoice Office 400 communication system.
• Your system administrator has the option to individually set some of the phone's features. In this
case your default values will differ from the default values described in this user's guide.
• Some functions are offered both from the MiVoice Office 400 communication system and locally
from your Mitel SIP phone. Because the MiVoice Office 400 communication system does not fully
support local functions, we recommend that you always have your system administrator do the
configuration work or use the Self Service Portal yourself (see the chapter "MiVoice Office 400 Self
Service Portal").

Safety information
Failure to observe the below guidelines can be hazardous and can infringe on existing laws.

Connections and power supply

Always plug the phone cable connectors into the
appropriate sockets. he device is exclusively
powered via PoE. Do not modify the connections
in any way.
NOTE: The device will be inoperable when the mains
power for the communication system fails.
Maintenance
• Make sure all installation and repair work is
carried out by a specially qualified techni-
cian.
• Always use a soft, moistened, or anti static
cloth to clean your device. Do not use chem-
icals or other chemical products.

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 SAFETY INFORMATION
CHAPTER 1 WELCOME...

Touch screen
Observe the following rules when you are
cleaning the screen:
• Do not touch the screen with sharp or
abrading objects (e.g. a pen or a
screw­driver).
• Always use a soft, moistened, or anti static
cloth to clean the screen. Do not use chem-
icals or other chemical products.
• Avoid spilling fluid over the surface or
seeping of fluid under the edges of the
touch screen.
Cost control and data protection
You should protect your phone with a PIN so that
no one can make phone calls at your expense. A
code will also protect your personal settings.
Ambient conditions
• Operate the device only in a temperature
range of +5 °C to approx. +40 °C.
• Avoid direct sunlight and other sources of
heat.
• Protect your device against moisture, exces-
sive dust, corrosive liquids, and steam.
• Do not expose your device to electromag-
netic fields (for example: electric motors,
household appliances). The speech quality
could be affected.
Disposal
Be sure to dispose of your device, batteries and
its packaging in an environmentally compatible
way. Electrical equipment does not belong in
domestic waste. Deposit it at a return center.
Accessories
Use original accessories or specifically approved
accessories only. The use of other accessories
may decrease performance or pose a risk to your
health or safety.

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 DOCUMENT INFORMATION
CHAPTER 1 WELCOME...

Document information
• Document number: syd-0692
• Document version: 1.0
• Based on: MiVoice Office 400 R6.2
• Valid as of: MiVoice Office 400 R6.2
• Document date: 04.2020
• In PDF Viewer, click this link to download the latest version of this document:
Find the document on: Document-Center.

3
 ONE-NUMBER USER CONCEPT
CHAPTER 2 INFORMATION ABOUT THE MIVOICE OFFICE 400 COMMUNICATION SYSTEM

Information about the MiVoice Office 400

communication system

One-number user concept

Your system administrator can set up several phones for you, all of which have the same phone number
(one-number user concept). You have only one name and phone number with which to identify yourself
to your call partners, regardless of which of the phones you use to make your calls. The advantage is that
callers can reach you by using the same phone number, wherever you happen to be.
With personal call routing, you can define to which phone (or phones) incoming calls must be routed (see
the chapter "Activating personal call routing").
Some of the benefits of the one-number user concept are:
• With Ring Alone, you can choose which phone calls are signaled acoustically (see the chapter "Acti-
vating Ring Alone").
• Your system administrator can set whether you are busy for further incoming calls (indicate to the
caller that you are busy if you are on another call).
• You can make outgoing calls using the other terminals while you are already on a call.
• Call lists and contacts stored on the MiVoice Office 400 communication system are available on all
your phones and are automatically synchronized.
• An announcement is made on all phones that support announcements.
• Fast Take (*88) allows you to receive an incoming call on any of the phones while you are already on
a call on another phone.

MiVoice Office 400 Self Service Portal

The Self Service Portal is a web-based application for phones on a MiVoice Office 400 communication
system. The Self Service Portal helps you configure and modify your personal phone settings (for
example: key configurations, labels for configurable keys, display language, and so on) directly and
autonomously using your PC.
After you receive your user account details for the Self Service Portal from your system administrator and
after you log on to the portal, the home page displays an overview of all your phones. See the Self Service
Portal online help for further information about specific topics.
Contact your system administrator for the credentials for access to the Self Service Portal.

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 KEY DESIGNATIONS AND SOCKETS
CHAPTER 3 KEYS, DISPLAY, AND MENU GUIDANCE

Keys, display, and menu guidance

The following sections provide an overview of the keys and sockets available on your phone and their
usage.
Key designations and sockets
Display symbols
Operating your phone
Accessory support

Key designations and sockets

The following figure shows the keys on the 6970 SIP phone.
Figure 3.1: Mitel 6970 SIP Phone

5
 KEY DESIGNATIONS AND SOCKETS
CHAPTER 3 KEYS, DISPLAY, AND MENU GUIDANCE

Figure 3.2: Mitel 6970 SIP Phone speaker

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 KEY DESIGNATIONS AND SOCKETS
CHAPTER 3 KEYS, DISPLAY, AND MENU GUIDANCE

Figure 3.3: Mitel 6970 SIP Phone Rear view

The following table describes the keys on the phone with reference to the figure:

No. Key icon Key name Description and Usage

1 Status Bar
2 LCD Screen Color screen:
• top left: line
number, name.
• top right: status
display (displays
symbols).
• bottom right:
status notifica-
tions.
• Middle: Display,
depends on
phone status.
3 Hide Dialpad Hide the dialpad.

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 KEY DESIGNATIONS AND SOCKETS
CHAPTER 3 KEYS, DISPLAY, AND MENU GUIDANCE

4 Dialpad Dialpad to dial an

extension manually.
5 Lower softkeys S1-S30 Six freely configurable
(touch screen) keys on which a total of
30 functions or call
numbers can be
configured. Default
functions are
automatically set by
the MiVoice
Office 400 communicat
ion system. You can
configure additional
functions. If more than
six functions or call
numbers are
configured, the sixth
key is used to switch
levels. The next levels
give access to functions
or call numbers on keys
on or above key six.
The color of the key
indicates the functional
state.
6 End key • Ending a call.
• Back to display in
idle state.
• Exiting editor
without changes.
7 Directory lookup Calling up the directory
lookup.

8 Show/Hide Dialpad Opens and closes the

dialpad to dial an
extension manually.
9 Mute key Muting the
microphone so that the
caller cannot hear you
(the LED beside the key
turns on when the
microphone is on
mute).

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 DISPLAY SYMBOLS
CHAPTER 3 KEYS, DISPLAY, AND MENU GUIDANCE

10 Volume Up/Volume Adjusts the volume for

Down the ringer and the
speakerphone
11 Hash key Entering # or special
characters.

12 Asterisk key Entering * or space.

13 Alphanumeric keys Entering characters

(A-Z, a-z, 0-9) and digits.

14 Speaker
15 Rear:
• Connection for power supply.
• Connection for USB 2.0.
• Two ports for optional external microphones
underneath the unit.

Display symbols

Status bar
Missed calls

New voice message

NOTE: If there are more than nine missed calls, the

number of missed calls are displayed as
exclamation mark. The exclamation mark is also
displayed in special circumstances, for example, if
there is a voice mail message or a notification /
call back request.
Headset connected

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 DISPLAY SYMBOLS
CHAPTER 3 KEYS, DISPLAY, AND MENU GUIDANCE

Unconditional call forwarding activated

Do not disturb (if busy)

Mobile phone connected

Call recording activated

Presence state: Available (default)

Presence state: Meeting

Presence state: Absent

Presence state: Busy

Presence state: Not available

Phone locked

Call connection states, information (main

window)
Phone in dial mode

Incoming call

Call connected

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 DISPLAY SYMBOLS
CHAPTER 3 KEYS, DISPLAY, AND MENU GUIDANCE

Outgoing call

Call on hold

Active conference

More keys available

Voice message unread

Voice message retrieved

Voice Mail mode: Recording allowed

• Data/voice encryption
• Voice Mail mode: Recording not allowed

Presence state
Available (default)

Meeting

Absent

Busy

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 DISPLAY SYMBOLS
CHAPTER 3 KEYS, DISPLAY, AND MENU GUIDANCE

Not available

Settings menu
Language

Time and Date

Settings

Time Zone

Set Date and Time

Directory

Lock

Password

Phone lock

Status

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 OPERATING YOUR PHONE
CHAPTER 3 KEYS, DISPLAY, AND MENU GUIDANCE

Audio

Audio Mode

Headset

Ring Tones

Tone Set

Display

Live Dialpad

Restart

NOTE: Settings under the menu item Advanced are

protected by a password and are reserved for
your system administrator.

Operating your phone

Most keys and functions are described in the key legend. Other overviews and operating aids can also
be found here.

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 OPERATING YOUR PHONE
CHAPTER 3 KEYS, DISPLAY, AND MENU GUIDANCE

Overview system menu

The system menu is accessed using the softkey Menu. This menu contains the entries described in the
following table. Refer to the relevant chapters of this user’s guide for further information on these menu
entries.

MiVoice Office 400 System menu

1. System events
2. Call lists
3. Directory Lookup
4. Voice Mail
5. Call forwarding
6. Presence
7. Personal call routing
8. Phone lock
9. Change PIN
10. Alarm melodies
11. Software Version
NOTE: • The System events option appears only when
there is a new system events for your
phone.
• Few options may or may not appear in the
System menu depending on the configura-
tion done by your system administrator in
the MiVoice Office 400 communication
server.

Using softkeys
Softkeys are the keys that are automatically configured with context-dependent functions by the MiVoice
Office 400 communications system. Keys are directly labelled with the function. The softkeys are set to
the most commonly used functions, with one softkey always being the More key ( ) when more than
six softkeys are configured. The More key is needed to switch between the key levels. The number of dots
indicates the number of levels as well as on which level you currently are.
A menu can have several sub-menus. Press the displayed softkey to access the sub-menu or the selec-
tion of available editing options or to carry out an action.

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 OPERATING YOUR PHONE
CHAPTER 3 KEYS, DISPLAY, AND MENU GUIDANCE

Operating the touch screen

You operate the touch screen as follows:
• Press a softkey or function key to access a menu or to initiate an action.
• Move your finger up and down a list to view the full selection.
• Move your finger to the right or left on the touch screen to display all levels.
NOTE: See the chapter "Safety information", for information about how to care for your touch screen.

No. Description
1 Line Display of the current line.
2 Top softkeys T1-T48 12 freely configurable keys that
can be set to a total of 48
functions, call numbers,
operator keys, room keys, or
busy lamp fields. The color of
the keys indicates the functional
state.
3 Bottom softkeys S1-S30 Six freely configurable keys that
can be set to a total of 30
functions or call numbers, or
which are automatically set by
the MiVoice Office 400
communication system to
context-dependent functions.
The color of the key indicates
the functional state.
4 Status line Displays information about
phone status.

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 OPERATING YOUR PHONE
CHAPTER 3 KEYS, DISPLAY, AND MENU GUIDANCE

5 Phone number/name Displays phone number and

name.
6 Date/time Displays date and time.
7 Status notifications Displays information about the
state of the phone; for example,
call forwarding, missed calls,
voice mail, and much more.

Free configurable keys

Your phone is equipped with freely configurable keys. Popular functions are set for a specific configurable
key by default by your system administrator (see "Function key configuration (default key setting) - Over-
view"). The remaining configurable keys can be configured with a specific action type: Call number, func-
tion, KT line, busy lamp field. The KT lines and the busy lamp fields can be configured only on the top
softkeys.
After you have configured all keys than are displayed, the More key ( ) will appear. The number of
dots indicates the number of levels as well as the relative position. Press the More key in order to switch
from one level to another.
The key configuration is not made directly on the phone. Available options for setting for key configura-
tions are:
• MiVoice Office 400 communication system: The configuration is made by your system adminis-
trator in the communication system.
• Self Service Portal: You can use the Self Service Portal (see the chapter "MiVoice Office 400 Self
Service Portal") where you can configure, change, or delete the keys.
For more information about freely configurable keys, see the chapter "Configuring keys".
NOTE: A key that you have configured locally on your phone cannot be displayed or overwritten in the Self
Service Portal. Therefore, always configure your keys using the Self Service Portal of the MiVoice
Office 400 communication server.

Function key configuration (default key setting) - Overview

The phone on the MiVoice Office 400 communication system is delivered with the default function key
configurations as summarized in the following table. Note that your system administrator might change
the default configuration and your phone configuration might therefore differ from the default configura-
tion.

Function key Mitel 6970 SIP Mitel 6970 SIP if defined as

free seating phone
Key T1 Personal Line 1 Personal Line 1
Key T2 Personal Line 2 Personal Line 2
Key T3-T48 Empty Empty

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 OPERATING YOUR PHONE
CHAPTER 3 KEYS, DISPLAY, AND MENU GUIDANCE

Key S1 System menu System menu

Key S2 Call forwarding menu Free seating: Log in/out
Key S3 Take (pick up own call) Request a callback
Key S4 Call routing menu Empty
Key S5 Phone lock on/off Empty
Key S6 Request a callback Empty
Key S7-S30 Empty Empty
Settings key Allows access to the local phone Phone settings
settings

Overview of alphanumeric keypad

The numeric keypad has a dialpad with digits from 0 through 9, a * key, and a # key. Of these, keys 2
through 9 contain letters of the alphabet. These dialpad keys can be used for entering digits, password,
text, and special characters, and also for quickdial. You can use the alphanumeric keyboard to dial a
phone number to make a call and to press keys as required by an Interactive Voice Response (IVR)
system. Press the relevant key repeatedly until the character you want is displayed.1
The alphanumeric keypad is set to the characters listed in the following table.2

Upper case Lower case

0 0

1.:;=_,-’&()[]$! 1.:;=_,-’&()[]$!

ABC2ÄÁÀÂÃÆÅÇАБВГ abc2äáàâãæåçaбвг

DEF3ÉÊДЕЁЖЭ def3éèêДeëжз

GHI4ÍÏÎИЙКЛ ghi4ìíïîийкл

1. Please note that actual key configuration depends on which keypad is used.
2. Please note that the actual character selection is dependent on the language selected.

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 OPERATING YOUR PHONE
CHAPTER 3 KEYS, DISPLAY, AND MENU GUIDANCE

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In addition to an onscreen alphanumeric keypad, your phone offers an on-screen keyboard for entering
digits, letters of the alphabet, and some special characters.
NOTE: That when the on-screen keyboard is displayed, the softkeys on the phone are not visible. Exit the
on-screen keyboard to access the softkeys on the phone.

LED overview

LEDs:
State Description
Lit Active call

Lit Active call muted

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 ACCESSORY SUPPORT
CHAPTER 3 KEYS, DISPLAY, AND MENU GUIDANCE

Accessory support

Mitel Wireless LAN Adapter

The Mitel Wireless LAN Adapter is a wireless bridge that can add wireless connectivity functionality to
your phone. It allows your Ethernet-enabled phone to join a secure, high-speed network. It is software
transparent, which means that in order to use the adapter, no changes to drivers, management tools, or
applications are needed.
Following are the main features of the Mitel Wireless LAN Adapter:
• Adds robust, secure wireless capabilities to Ethernet devices: The Mitel Wireless LAN Adapter
enables any Ethernet device to become an 802.11a/b/g/n dual band wireless network device, so
that the device can be operational anywhere in your premises.
• Dual band IEEE 802.11a/b/g/n support: The adapter is designed to communicate in the 2.4-GHz and
5-GHz bands. Radio interference encountered in the commonly used 2.4-GHz band can be avoided
by using the 5-GHz band.
• Gigabit Ethernet support: The wired LAN port supports 10/100/1000BASE-T (auto-recognition).
• Simple to set up and use: It is easy to set up the adapter using the enclosed network setup cable. No
special drivers or software are required.
• Enterprise security: The Mitel Wireless LAN Adapter supports the following security functions:
– WEP (64 Bit/128 Bit)
– WPA-PSK (TKIP/AES)
– WPA2-PSK (AES)
– IEEE 802.1X EAP-PEAP, EAP-TLS, EAP-TTLS, EAP-FAST, EAP-LEAP
Figure 3.4: Mitel Wireless LAN Adapter

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 ACCESSORY SUPPORT
CHAPTER 3 KEYS, DISPLAY, AND MENU GUIDANCE

Corded extension microphones

To ensure better coverage of the larger premises, the Mitel 6970 SIP phone supports up to 2 extension
microphones. Use of the extension microphone will extend the pick up range of the phone to allow it to
be used in large boardrooms.
There are two extension microphones and the length of the cord is 2 meters.
Figure 3.5: Extension Microphones

Each extension microphone has a Mute button , an LED indicator , and the microphone

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 MAKING CALLS
CHAPTER 4 PHONING

Phoning
The following sections explain the features provided by your phone for more efficient use.
Making calls
Initiating calls
Using functions before/while in a call
Using further functions
Overview of available functions
Organizing absences from the desk
Operating call lists and voice messages
Line keys on a key telephone
Using functions with Mitel OpenCount
Setting functions by remote control
MobileLink
Bluetooth

Making calls
This section explains how to set your calls.

Answering, ending or rejecting a call

Answering a call: The phone rings and the line key flashes. If the caller's phone number or name is
received, it is shown on the display. If the phone number or user picture is stored in the private phone
book or in the MiVoice Office 400 communication system, the display also shows the corresponding
name or the corresponding picture. Press the Answer softkey to answer the incoming call.
Rejecting a call: As long as you have not answered a call, you can reject it during the ringing phase by
tapping Ignore softkey.
Deflecting a call: As long as you have not picked up a call, you can deflect it to another call number.
Silencing a call: Press the Silence softkey to silence the ringing of an incoming call, but it is still signaled
optically and you can answer it in the normal way.

Answer a call with the line key

Press the line key and press the Answer softkey.

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 MAKING CALLS
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Answering a call with the softkey

Press the Answer softkey.

Rejecting a call:
Press the End key or press the Ignore softkey
during the ringing phase.
→ The connection is rejected and, depending on
the system configuration, the caller either hears
the busy tone or is forwarded to a preconfigured
destination.
Deflecting a call:
1. Press the Deflect softkey during the ringing
phase.
2. Enter the number to which you want to
deflect the call and press the
Deflect softkey.
→ The call is redirected to the destination
call number.
Silencing a call:
Press the Silence softkey during the ringing
phase.
→ The ringing of the incoming call is stopped. The
call is still signaled optically and can be answered
in the normal way.

Using your phone in hands-free mode

By default, the phone is hands-free and the loudspeaker is activated.

Muting the microphone

In the middle of a call you want to talk briefly with other persons in the room without your call partner
hearing your conversation.
You can switch the microphone on and off during a call, regardless of whether you are using the headset
or hands-free system.
Optionally, you can mute and unmute on active call from the extension microphone by pressing the Mute
button on the microphone.

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 INITIATING CALLS
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Switching the microphone on and off during a

call:
Activate: Press Microphone key. The phone has
two microphone keys. One below the display and
the other at the top back end of the device. Both
keys are working.
Deactivate: Press the Microphone key once again.
→ Microphone is activated/deactivated, the LED
indicators are bi-color: green or red. Green shows
an active call and red indicates that the active call
is muted

Initiating calls
This section explains some convenient features provided by your phone for making a call.

Dialing with the phone number

You want to call someone and key in that person's phone number.
With call preparation, you can enter a phone number without it being dialed automatically, so you have
time to check the number and, if necessary, correct it. The number is not dialed until you go off-hook, for
example by pressing the dial softkey.

Dialing with the phone number:

Press the digit keys of the phone number.
→ Use the Backspace softkey to delete any
incorrect number.

Dialing from the phone book (directory lookup)

You can configure directory entries to display using the contact’s first name and then last name or vice
versa. The option to sort contacts using either their first name or last name is available through the Direc-
tory > Settings options menu.
You want to make a call by entering a name.
With directory lookup, you can search for a contact in your private phone book, system phone book or a
connected external phone book. The response time may vary depending on the size and the number of
phone books connected. The following search options are available:

Menu Description

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 INITIATING CALLS
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Quickdial With Quickdial, you only need to press the digit

keys for each letter once, even though each key is
assigned several letters. An efficient algorithm
provides quick search results.
Dial by name Enter the corresponding letter for dialing by
name.
Search functionality Tap the Search bar, the phone displays the
on-screen keyboard. You can search directly in
the connected external phone books. This
function is not available if no external phone
book is connected.

TIPS FOR SEARCH INPUT:

• Press each of the corresponding digit keys once for the first few letters of the name you are looking
for. For each letter, the display shows the corresponding digit, for example a “6” for the letter “n”.
• Ask your system administrator whether you should start with the surname or the first name.
• The search function is not affected by upper/lower case and special characters.
• More information on the phone books can be found in chapter "Phone book management".

Directory:
Press the Menu softkey or press the function key
for the Menu if you have defined it. Alternatively,
you can also press Phone book function key (if
defined).
Using the dialpad, input the first few letters of the
contact’s name to initialize the search, which
displays a list of contacts.
From the list of contacts, select the contact you
want to call. If the contact has multiple phone
numbers defined, scroll through the list to
navigate to the required number.
Press the Dial softkey or the Loudspeaker button.

Scroll to Directory Lookup.

→ The Dial by name is opened.
→ Press the key on the bottom right of the screen
(hide keypad) > Quickdial to be able to use
directory search with quickdial.

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 INITIATING CALLS
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Directory lookup with dialing by name:

In the Dial by name field, enter the first few
letters of the name you want.
Directory lookup with quickdial:
In the Quickdial field, enter the first few letters of
the name you are looking for using the
corresponding digits.
Press the Enter key.
→ Names list and presence status of the contact
(or List empty, if the phone is unable to find a
matching user) is displayed.

Selecting from the call list

You want to call a user from one of the three call lists. You can choose from the following call lists:

Menu Description
Unanswered calls List of callers who tried to reach you when you
were absent. The number of missed calls are
signaled on the display ( ).
Answered calls List of calls answered.
Redial list List of calls made.

Your phone automatically stores the person's phone number and name in a call list in the MiVoice
Office 400 communication system. Within the one number user concept (see chapter "One number user
concept") you can call back users through one of these call lists. An individual call list contains a maximum
of 30 entries. More information on call lists can be found in chapter "Editing options for the call list".
The call lists can be operated the system menu, or a function key (see chapter "Configuring keys").

Call list for unanswered/answered calls:

Press the Menu softkey or press the function key
for the Menu (if defined). Alternatively, you can
also press Call lists key or Answered/Unanswered
key (if defined as function key).
Select the desired call list.
→ A list of the most recent unanswered or
answered calls (including the presence status of
the contact) is displayed.

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 INITIATING CALLS
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Scroll through the entries and select the user you

want.

Press the Detail softkey, or the right arrow to

view the detailed information about the selected
user.
Press the Dial softkey.

NOTE: Once the call has been successfully connected,

the entry is deleted from the unanswered call list.

Redial list:
Press the Redial softkey.
→ A list of the most recent dialed numbers
(including the presence status of the contact) is
displayed. NOTE: To access Redial list, you need to
navigate through system menu.
Or
Press the Menu softkey or press the function key
for the Menu.
Scroll through the entries and select the user you
want.

Press the Detail softkey, or the right arrow to

view the detailed information about the selected
user.
Press the Dial softkey, or the Loudspeaker to dial
the selected user’s phone number.

Dialing with a configurable key/ busy lamp field

You want to call someone whose phone number is stored under a configurable key or a busy lamp field.
To find out how to configure a configurable key, refer to chapter "Configuring keys".

Using your phone in hands-free mode:

Press the desired configurable key/busy lamp
field.
→ The phone number is dialed.

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 INITIATING CALLS
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Dialing with the line key

You can make a call through a line key.
Your phone is equipped with two dedicated line keys (two top softkeys configured as line keys).
Your system administrator can set up to ten additional line keys (twelve in total). The actual number of
line keys depends on the system configuration. Press a set line key directly or move you finger from the
right to left in the area to the right of the left softkeys and select the desired line key. The status line at the
top left will show the dialed line number (L1, L2 etc.). If a line is free, the New Call softkey at the bottom
left of the display can be used.
Line keys are stored on configurable keys by your system administrator (see chapter "Line keys on a key
telephone").

Dialing with the line key:

Enter the phone number.

Press a free line key.

→ The phone number is dialed. The line color is
changed to light blue
Holding the call and switching lines:
Press a second, free line key or select a new line
key.
Enter the phone number.
→ The call is held on line key 1 and the call on
line key 2 is active.
NOTE: Press line key 1 to return to your conversation
partner on line 1 (see also chapter "Brokering
between an enquiry call party and your call
partner").

Activating another Mitel phone for making calls

You want to make a call on another Mitel phone using your personal settings, for example on a
colleague’s phone or in a meeting room.
You can activate another Mitel phone to make an internal or external call using your personal settings,
even if the phone is locked for external calls. You can activate the phone for a business or private call.
Once you have activated the phone using a function code and your PIN, dialing by your private phone
book is available. The called party's display shows your personal phone number and not the number of
the phone from which you are making your call. Any call charges incurred will be charged to you. The call
number dialed is not stored in the last-number redial list.

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 INITIATING CALLS
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Business calls:
1. Enter function code #36 for a business call.
2. Enter your internal phone number.

3. Enter your PIN.

4. Enter the internal or external phone number
with the exchange access digit.
NOTE: When you end the call, dialing by name and your
private phone book remain available for a whole
minute so you can make another call.
Private calls:
1. Enter function code #46 for a private call.
2. Enter your internal phone number.

3. Enter your PIN.

4. Enter the external call number directly,
without the exchange access digit.
5. Press Dial softkey.
→ The phone is now enabled; the external user is
called.
NOTE: The default PIN setting ‘0000’ is not accepted (for
more information on the PIN, see chapter
"Changing the PIN").

Automatic call waiting in case of internal user

You would like to talk to an internal user whose line is currently busy.
By using the function Automatic call waiting, this user is informed that you would like to talk to him. When
you use the call waiting function, the user receives a call waiting tone (duration and frequency of the tone
depend on system settings) and your phone number or name appear on their display. The user may
accept or refuse your call.
Requirements:
• Your system administrator must authorise you to use the function call waiting in the MiVoice
Office 400 communication system.
• The internal user must not have blocked the function call waiting on their phone (see chapter "Acti-
vating protection against call types" for configuration).
NOTE: If the user is making an enquiry call or is in a conference, the function Automatic call waiting cannot
be used.

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Call waiting:
The person you want to talk to is busy. The phone
automatically executes the function call waiting.
NOTE: If the user declines the call request or if the
function call waiting cannot be executed, the
connection is terminated (busy tone) or the call is
redirected to a predefined phone, depending on
the system configuration.

Replying to call waiting

You are talking on the phone. The call waiting tone, name/phone number on the display let you know that
another user would like to talk to you. You can either accept or refuse the call.

Answering the call:

Press the Answer softkey or the line key.
→ The first conversation partner is put on hold.
Connected to the party using the call waiting
function.
NOTE: Please see chapter "Enquiry call during a call",
"Brokering between an enquiry call party and
your call partner", or chapter "Making a
conference call" for further information.

Rejecting a call:
Press the Ignore or the End softkey.
→ You will still be connected to the original
partner. Depending on the system configuration,
the caller either hears the busy tone or is
forwarded to a pre­configured destination.

Using functions before/while in a call

This section explains the special features provided by your phone before you make a (second)
call or while you are in a call.

Request a callback
You want to talk to a certain person. The person is busy or does not answer. You can make callback
requests to both internal and external users. Not all providers support this function.

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 USING FUNCTIONS BEFORE/WHILE IN A CALL
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If the called party is busy, you can activate an automatic callback. In this case, your phone will start ringing
as soon as the party you are trying to reach goes on-hook. When you click Answer softkey, the person
you want to call is dialed directly. If the called party does not answer, you can also request a callback. The
user then obtains a message indicating your call-back request on his display.
You must save this function to a configurable key using Self Service Portal (see chapter "Configuring or
deleting a key assignment").
NOTE:
• You can activate only one callback at a time.
• An unanswered callback will be automatically cancelled by the system after about 30 minutes.

Activating callback:
You called someone and hear the busy tone or
the ring-back tone. Press the function key for
Callback.
→ Depending on the communication system, you
hear the acknowledgement tone.
Clear callback:
Press the function key for Callback.
→ Callback request is deleted.

To answer the callback request

Someone has asked you to call back. The display shows Callback requested from number (for example:
Callback 56022).
You cannot automatically answer a callback request on your phone. You can either enter the call number
manually or use a CTI client, for example the Mitel OfficeSuite.

Answering the callback request:

Enter a phone number in call preparation.

Press the Dial softkey.

NOTE: You cannot delete a callback request.

Hide number
You do not want your call number to appear on the terminal display of a called party in the public network.
The following options are available here:

Menu Description
Permanent The call number is never displayed.

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 USING FUNCTIONS BEFORE/WHILE IN A CALL
CHAPTER 4 PHONING

Per call Call number should only be restricted for certain

calls. This function must be activated before
dialing the call number.

You must save this function to a configurable key using Self Service Portal (see chapter "Configuring or
deleting a key assignment").
NOTE:
• Your call number can only be hidden if you select an external call number.
• This feature depends on the range of services offered by your provider.

Activating/deactivating calling line

identification restriction permanently:
Press the function key for Hide number.
→ Function is activated/deactivated. You phone
number is hidden in all outgoing calls.
Activating CLIR per call:
1. Press the function key for Hide number.
2. Enter the call number and press the Select
softkey.
→ Call number is dialed and your number is
not displayed to the called party.

Putting a call partner on hold

You want to briefly interrupt the active call.
You can put the call party on hold and then take them back again on the same phone.

Putting the active call party on hold:

Press the Hold softkey.
→ The call party is put on hold, is displayed and
the LED of the line key flashes.
Take back the call party on hold:
Press the Hold softkey, the flashing line key, or
the Pick up softkey.
→ The call is active again.

Parking conversation partner

You would like to keep the person you are talking to on hold without blocking a phone line.

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 USING FUNCTIONS BEFORE/WHILE IN A CALL
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You may park the person you are talking to and then pick up the call again on the same phone on which
you parked the person.
You must save this function to a configurable key using Self Service Portal (see chapter "Configuring or
deleting a key assignment").

Parking the active call party:

Press the function key for Park and press the red
on-hook key.
→ The call party is parked. The LED of the
function key is red.
NOTES: The display returns to idle. The person you talked
to will remain parked until they put down the
handset.
Recommence conversation with the parked call
party:
1. Press the function key for Park.
2. You are now connected.

Enquiry call during a call

You want to call someone else briefly without losing your current call partner. Then you want to resume
your conversation with your original call partner.
With the Enquiry function you can call someone else in the middle of a call and put your original call
partner on hold. You can make enquiry calls to both internal and external users.

Setting up an enquiry call (you are in a call):

Press a free line key.

Enter the call number of the enquiry partner and

press the Dial softkey.
→ Enquiry call party is called; first call partner is
put on hold.
NOTES: • You can also set up an enquiry call by
pressing the busy lamp field key to which
you have saved the enquiry call party.
• If the other user does not answer, you can
cancel the enquiry call with the
Cancel softkey or with the End key and
recommence the first call with the line key.

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 USING FUNCTIONS BEFORE/WHILE IN A CALL
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Ending the enquiry call:

Press the Drop softkey or the End key.

Recommence conversation with the first call

party:
Press the Pick up softkey.

Brokering between an enquiry call party and your call partner

You are talking with an enquiry call party and have your first call partner on hold. You want to be able to
switch back and forth between the two.
In an enquiry call you can use the brokering function to switch back and forth between an enquiry call
party and the party on hold. Brokering is possible with both internal and external users. You can also
broker between conference parties as a group and an enquiry call party.
NOTE: See chapter "Enquiry call during a call" for enquiry calls.

Brokering (to switch back and forth between the

callers):
You are in an active call and have set up a connect
to another call party with the Enquiry function.
Press the corresponding flashing line key or select
the desired line key and press the Pick up softkey.
→ Your call partner changes. The other call party
is put on hold.
Note: You can also switch between call parties by
pressing the corresponding busy lamp field key to
which you have saved the call party.
Terminating a call:
Press the Drop softkey or the End key.

Recommence conversation with the first call

party:
Press the Pick up softkey.

Making a conference call

You want to make a conference call.
A conference call allows you to connect three call parties. From a conference call, you can initiate an
enquiry call to someone else. You can broker between the conference participants and the enquiry call
party. Depending on the system configuration, a conference call can consist of up to six conference partic-
ipants. You can hold a conference call with internal and external users.

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 USING FUNCTIONS BEFORE/WHILE IN A CALL
CHAPTER 4 PHONING

NOTE: If you have a user account for theSelf Service Portal, you can create conference rooms there (see
chapter "MiVoice Office 400 Self Service Portal").

Setting up a conference (you are connected):

Press the Conference softkey.

Enter the phone number of the second

conference call party.

Press the Dial softkey.

→ The conference party answers the call.

Press the Conference softkey.

NOTES: • You can also set up a conference by pressing

the busy lamp field keys to which you have
saved the call party.
• You can change the procedure by first
starting an enquiry call before you set up a
conference.
Leaving a conference call:
Press the End softkey.
→ The other conference parties remain in the
call.

Transferring a call
You want to put your call partner through to someone else.
With the call transfer function you can connect your call partner with someone else. You can connect
internal and external users with one another. You can transfer the call with or without prior notice.

Menu Description
Call transfer with prior notice You only transfer the call after you have first
talked to the second call party yourself.
Call transfer without prior notice Without talking to the second call party, you
transfer the call to them by clicking onhook key
immediately after dialing the call number.

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Take (pick up own call)

You want to transfer a call from one phone to another without interrupting the connection (for example,
from a desk phone to a cordless phone).
The take function can be used to transfer calls between your phones. Requirements: You are using the
one number user concept (see chapter "One number user concept").
You must save this function to a configurable key using Self Service Portal (see chapter "Configuring or
deleting a key assignment").

Picking up your own call (you are in an active

call):
Press the function key for Take.
→ After a brief moment, you are connected with
the caller on another phone.

Starting announcement
You want to speak directly to an internal user or an announcement group via the loudspeaker - where
available - without expecting an answer (similar to an intercom). The recipient is alerted to the announce-
ment by two short signal tones. You are immediately unilaterally connected via the loudspeaker.
If the internal user has secured their phone against announcements (configuration see chapter "Activating
protection against call types"), you cannot contact them using an announcement. You will get the
engaged tone.
The announcement function must be saved to a configurable function key with Self Service Portal (see
"Configuring or deleting a key assignment"). You can either configure the function key directly with a
designated user or input the call number manually each time.

Starting the emergency announcement:

In addition to normal announcements, the MiVoice Office 400 communication system also allows for
emergency announcements. It differs from a normal announcement in the following aspects:
• You cannot reply to or stop an emergency announcement.
• You cannot block an emergency announcement.
• An emergency announcement may only be executed using function codes. You will find a list of all
function codes in the user's guide “Features Overview Mitel 415/430/470” on the Docu-
ment-Center.
Announcement to a group:
• The announcement will only be received by phones which both have authorisation to receive
announcements and are not in use.
• If receipt of announcements is not authorised on any of the phones in the announcement group or
all the phones are in use, you will hear the busy tone.
• Group announcements are always conducted with a one-sided connection.

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 USING FUNCTIONS BEFORE/WHILE IN A CALL
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• The group number must be entered as two digits.

Start announcement to a user:

1. Press the function key for <Announcement to
a user>.
2. Depending on settings, enter the number
and press the Select softkey.
→ The user is alerted to the announcement
by two short tones on the loudspeaker. The
one-sided connection is made, you can talk.
Start announcement to a group:
1. Press the function key for <Announcement to
a group>.
2. Depending on the settings, enter the two
digit group number.
→ The user group is alerted to the an-
nouncement by two short tones on the
loudspeaker. The one-sided connection is
made, you can talk.

Receiving an announcement
You will be alerted to the announcement with two short signal tones and spoken to directly via the loud-
speaker over a one-way connection. The display shows Announcement from.
In order to be able to receive an announcement, your phone must be nei­ther in use nor block announce-
ments (configuration see chapter "Activating protection against call types").
Receiving the emergency announcement:
In addition to normal announcements, the MiVoice Office 400 communication system also allows for
emergency announcements. It differs from a normal announcement in the following aspects:
• You cannot reply to or stop an emergency announcement.
• You cannot block an emergency announcement.
Announcement to a group:
• The announcement will only be received by phones which both have authorisation to receive
announcements and are not in use.
• If receipt of announcements is not authorised on any of the phones in the announcement group or
all the phones are in use, you will hear the busy tone.
• Group announcements are always conducted with a one-sided connection.

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 USING FUNCTIONS BEFORE/WHILE IN A CALL
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You will be alerted to the announcement with

two short signal tones and spoken to directly via
the loudspeaker.
Stop announcement:
Press the End key.

Recording a call
You want to record an active call with your call partner.
You may record an active call as soon as your system administrator has configured at least one of your
e-mail addresses in the MiVoice Office 400 communication system. Your call party can be an internal or
an external user. The recordings are made and backed up only as wave files in your individual e-mail
boxes. You can find a call recording overview in your e-mail box. Contact your system administrator for
more information.
You can start recording calls in the following situations:
• during an active call;
• During a conference call (with maximum two participants)
• During an incoming/outgoing call
• in call preparation;
• During dialing with a busy line.
Call recording only starts when the connection is set up. Therefore, no ring-back tones or wait tones are
recorded.
Call recording is temporarily interrupted during an enquiry and an e-mail is sent with the recording made
up till then. Recording restarts automatically once the call connection with the enquiry call party is set up
and/or once the call connection with the first correspondent is restored.
The maximum recording time for each .wave file depends on the system configuration. When the
predefined or maximum recording time is reached, the recording stops automatically, the file is sent to
your e-mail address and a new recording starts at the same time. Contact your system administrator for
more information.
You must save this function to a configurable key using Self Service Portal (see chapter "Configuring or
deleting a key assignment").
NOTES:
• Recording calls may infringe on your national data protection provisions or be permitted only under
certain circumstances. If you intend to use this function notify your call party in advance.
• You cannot record a conversation involving more than two call parties (enquiry call, conference). The
recording is automatically stopped if you park your call party or put him on hold.

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Recording a call:
Press the function key for Call recording:
start/stop as soon as you have an
incoming/outgoing call or an active call.
→ The discussion is recorded and the function
key is lit.
Stopping the call:
End the recording by pressing the function key
Call recording: start/stop again.
→ The recording is sent to your e-mail address.
NOTE: The LED of the function key remains lit while the
recording is in progress. The function key starts to
flash before the recording reaches its maximum
preset duration. Once the maximum duration is
reached (or the memory is full), the recording is
stopped and the function key turns off.

Activating discreet ring

You do not want to be disturbed by the ring of the phone. You do not, however, want to switch off the
phone.
As an alternative to the usual ring, your phone has a discreet ring option. If you have activated discreet
ring, the phone only rings once.
This function must be saved to a function key over the Self Service Portal (see chapter "Configuring or
deleting a key assignment").

Activating/deactivating discreet ring:

Press the function key for Discreet ring on/off.
→ The function is activated/deactivated, is
displayed and the LCD on the phone lights
up/does not light up.

Activating do not disturb

You do not want to receive any calls for the time being.
With the do not disturb function, you can stop calls being made to you if you are busy or are not otherwise
able to take any calls. Your phone does not ring and is set to busy for incoming calls. Your incoming calls
are automatically forwarded to a call forwarding destination that has been configured by your system
administrator.
Your system administrator must enable this function in the MiVoice Office 400 communication system.

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This function must be saved to a function key over the Self Service Portal (see chapter "Configuring or
deleting a key assignment").

Menu Description
Do not disturb (busy) on/off Your phone does not ring and is set to busy for
incoming calls.
Do not disturb (forwarding) on/off Your phone does not ring and is set to busy for
incoming calls. Incoming calls are automatically
forwarded to a destination that has been
configured by your system administrator.

Activating/deactivating do not disturb:

Press the function key for Do not disturb (busy)
on/off or Do not disturb (forwarding) on/off.
→ The function is activated/deactivated, and
is displayed in the status bar. Your callers hear
the busy tone.

Activate/reply to intrusion
You want to implement intrusion in a current call.
Intrusion allows you to access a current call between two call parties and listen to their conversation. The
call party to which you have initiated intrusion is notified (display and sound signals). Your call party can
then respond to intrusion or reject it.
You can block intrusion; see chapter "Protecting yourself against calls".
You must save this function to a configurable key using Self Service Portal (see chapter "Configuring or
deleting a key assignment").
NOTES:
• Your system administrator must grant you intrusion rights.
• Intrusion may infringe on your national data protection provisions or be permitted only under
certain circumstances. If you intend to use this function, you should therefore notify your call party
in advance.

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Activating intrusion (the users are talking):

1. Press the function key for Intrusion.
2. Enter the call number of the user you want as
per the key configuration.
→ The intrusion tone indicates that the
function has been activated.
→ If the user has blocked intrusion, connec-
tion set up will be cancelled.

Answering intrusion:
Press the Answer softkey.
→ You will be connected with the user who has
activated intrusion; the first call party is put on
hold.
Rejecting intrusion:
Press the End softkey.
→ Intrusion will be rejected; you remain
connected to your first call party.

Activating/answering silent intrusion

Silent intrusion (intrusion without prior notice) is a variation of the intrusion function and is primarily used
in call centres.
Another user can connect to your active call and listen to the conversation without you or your call party
noticing. Unlike with intrusion, there is neither a display nor a sound signal to indicate use of the function.
You cannot reject silent intrusion (but you can block it; see chapter "Protecting yourself against calls").
The microphone of the third user remains off. The third user can, however, enter the conversation at any
point by enabling his or her microphone or pressing the intrusion function key.
You must save this function to a configurable key using Self Service Portal (see chapter "Configuring or
deleting a key assignment").
NOTES:
• Silent intrusion must be enabled in the communication system.
• Your system administrator must grant you silent intrusion rights.
• Silent intrusion may infringe on your national data protection provisions or be permitted only under
certain circumstances. If you intend to use this function, you should therefore notify your call party
in advance.

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Activating silent intrusion (the users are

talking):
1. Press the function key for Silent intrusion.
2. Enter the call number of the user you want as
per the key configuration.
→ The function is activated.
→If the user has blocked intrusion, connec-
tion set up will be cancelled.

Answering silent intrusion:

There are neither display nor sound signals on
your phone to indicate silent intrusion.

Using further functions

This section explains some more convenient features provided by your phone. All functions you
can save under a configurable key can be found in chapter "Overview of available functions".

Activating personal call routing

You want to specify which of your phone shall ring when you receive a call.
You can specify the phone on which a call is signaled with personal call routing.
Your system administrator set up multiple phones with the same phone number in the one number user
concept for you (see chapter "One number user concept"). The system administrator has also assigned
you permission to configure routing in the Self Service Portal. This allows you to set up 5 routings in the
Self Service Portal for a range of situations ("Office", "Home Office", "On the road").
You can only answer a call on the phone on which the call is signaled. If you have not configured a call
routing, the default setting (all phones are ringing) is used as standard.
The following options are available on your phone for further editing of personal call routing:

Menu Description
Activate Activating personal call routing.
Modify Renaming personal call routing.
Change settings The personal call routing settings can only be
changed by your system administrator or yourself
in the Self Service Portal.
Delete A personal call routing can only be deleted by
your system administrator or yourself in the Self
Service Portal.

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Activating/deactivating personal call routing

Press the function key for Menu.

Press Personal call routing.

→ A list of your routings is displayed.

Select the call routing you want and confirm with

the Activate softkey.
→ The selected routing is activated and another
is deactivated.

Renaming personal call routing:

Press the function key for Menu.

Scroll to the Personal call routing.

→ A list of your routings is displayed.

1. Scroll to the call routing you want to rename

and press the softkey Modify.
2. Enter the name and confirm with the Select
softkey.

You can also store your individual call routing profiles over the Self Service Portal on a function key and
quickly activate or deactivate your desired call routing profile by simply pressing that key.

Press the function key for the desired call routing

profile.
→ Call routing is activated/deactivated; LED of
the function key, and the LCD on the phone is
switched on/off.

Activating Ring Alone

You want to specify the phone on which an incoming call is signaled acoustically.
If your system administrator has set up one phone number for several phones (see "One number user
concept"),you can use Ring Alone to define on which phone a call will be signaled acoustically. As soon
as you activate Ring Alone on one phone, the ring tone is deactivated for all other phones. An incoming
call is signaled in the display of all phones. You can answer the call on any of the phone; once the call is
answered, other phones go back to the idle state.
You must save this function to a configurable key using Self Service Portal (see chapter "Configuring or
deleting a key assignment").

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NOTE: When you have activated ring alone but deactivated the personal call routing for a phone in
parallel, an incoming call is not acoustically but only visually signaled.

Activating/deactivating ring alone

Press the function key for Ring Alone on/off.
→ Function is activated/deactivated and the LCD
on the phone is switched on/off.

Locking/Unlocking your phone

You need to leave your desk and want to ensure that no-one can alter your phone's settings, look at your
private data, or make calls from your phone.
You can lock your phone with a 2 to 10-digit PIN (for more information on the PIN, see chapter "Changing
the PIN").
You must save this function to a configurable key using Self Service Portal (see chapter "Configuring or
deleting a key assignment").

Activating the phone lock:

Press the function key for Phone lock on/off.
→ The phone is locked and can only be unlocked

using your PIN. is displayed in the status

line.
Deactivate the phone lock:
1. Press the function key for Phone lock on/off.
2. Enter the PIN and confirm with the Enter
softkey.
3. Confirm the security prompt with the Yes
softkey.
NOTE: Use the following function codes (see also
Features Overview Mitel 415/430/470 user guide
on the \_Mitel DocFinder), to activate or
deactivate the phone lock for all phones within
the one number user concept (see "One number
user concept"):
• Activating the phone lock: Enter the function
code *33* <PIN> #
• Deactivate the phone lock: Enter the function
code #33* <PIN> #

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Acknowledging an appointment call

You can set a call to remind you about an appointment, for example. Appointment call is displayed as
soon as an appointment call is received. Without acknowledgement, the appointment call will ring for 1
minute.
The following options are available: You have to enter or change the time in the Self Service Portal.

Menu Description
Single appointment call on/off Activate appointment call on a one-off basis.
Repeat appointment call on/off Activate appointment call permanently

You must save this function to a configurable key using Self Service Portal (see chapter "Configuring or
deleting a key assignment").
NOTES:
• If you activated forwarding, the appointment call is not forwarded.
• If you are in call, the appointment call is made as soon as you end the call.

Activates/deactivates appointment call

permanently:
Press the function key for Appointment call.
Press the function key for Appointment duration.
→ Function is activated/deactivated, LCD on the
function key is switched on/off.
Activate single appointment call:
Press the function key for Appointment call.
→ Function is activated/deactivated, LCD on the
function key is switched on/off.

Free seating
Free Seating is proposed for workplaces/phones shared by several employees. It allows you to log in on
each free seating phone and to use it with your personal settings as long as you are logged in. Ask your
system administrator which phones are proposed for free seating.
Logging into a free seating phone:
You log in with your call number and your PIN on a free seating phone. Once you are logged in, your
personal call lists, phone book and all your other personal settings are available to you immediately.
NOTES:
• You can only log in to a phone if no other user has yet logged in to that phone for free seating
purposes.
• You can only log on once to a Free Seating phone. The moment you log in to another free seating
phone, you are automatically logged off the original phone.

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Logging off a free seating phone:

To free up a phone, you need to log off again. To ensure a phone is not blocked for other users if you
forget to log off, your system administrator can set up a log off process with an automatic time limit:
• After certain time after log in (e.g. six hours and 30 minutes).
• At a certain time (e.g. 6:30 p.m.)
NOTES:
• If no user is currently logged in a free seating phone, possibly only emergency calls are allowed.
• As long as you do not have your own phone or are not logged on to a Free Seating phone, your caller
will obtain either the busy signal or be forwarded to a preconfigured destination, depending on the
system configuration.
• The call list display type Picture ID (see chapter "Editing options for the call list") is not available for
free seating phones.

Log in free seating:

Press the Free Seating: Log in/out softkey.

Enter phone number and PIN and confirm with

the OK softkey.
→ You are now logged in and can use the free
seating phone with your personal settings.
NOTE: The default PIN setting ‘0000’ is not accepted (for
more information on the PIN, see chapter
"Changing the PIN").
Log out free seating:
1. Press the Free Seating: Log in/out softkey.
→ The display with the call number is dis-
played.
2. Depending on the system configuration,
enter the PIN and confirm with the OK
softkey.
→ You are now logged off; the free seating
phone is now available again to other users.
NOTE: You are automatically logged off if your system
administrator has set up an automatic log off
process.

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Overview of available functions

This section contains a list of all the functions you can store under a configurable key via the Self Service
Portal. Please note that the selection of functions depends on the selected phone and its authorisation
level.
NOTES:
• More information on how to save functions to a configurable key using function commands and a
function code can be found in the online help for the Self Service Portal (see chapter "MiVoice
Office 400 Self Service Portal").
• You will find a list of all function codes in the user's guide “Features Overview Mitel 415/430/470”
on the \_Mitel DocFinder. Please note that function codes can only be used as prefix dialing on your
phone.

Function Description
Agent: Log in/log out Log into/out of the queue as an agent (control of
call routing in the queue).
Agent: Pause on/off Activate/deactivate agent break.
Agent: Wrap-up time on /off Activate/deactivate agent wrap-up time.
Announcement to group Speak directly to a group of internal users via the
loudspeaker - where available - without them
having to first pick up the call. An announcement
is a one-sided connection and is indicated by two
short signal tones on the recipient phone.
Announcement groups will be defined by your
system administrator. The group number must be
entered as two digits.
Announcement to user Speak directly to an internal user via the
loudspeaker - where available - without them
having to first pick up the call. An announcement
is a one-sided connection and is indicated by two
short signal tones on the recipient phone.
Appointment call: Repeat on/off Activates/deactivates an appointment call (see
chapter "Acknowledging an appointment call").
Appointment call: Single on/off Activates/deactivates an appointment call on a
one-off basis (see chapter "Acknowledging an
appointment call").
Call forw. (CFU) to text message on/off Incoming calls are automatically forwarded to a
specific destination.

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Call forw. (CFU) to user on/off Incoming calls are automatically forwarded to a
specific destination.
Call forw. (CFU) to VM on/off Incoming calls are automatically forwarded to
voice mail.
Call forw. if busy (CFB) to user on/off If you are busy, incoming calls will be forwarded
to specific destination (user).
Call forw. if busy (CFB) to VM on/off If you are busy, incoming calls will be forwarded
to specific destination (voice mail).
Call forw. on no reply (CFNR) to user on/off Incoming calls are forwarded to another
destination (user).
Call forw. on no reply (CFNR) to VM on/off Incoming calls are forwarded to another
destination (voice mail).
Call forwarding menu Direct access to the system menu
Forwarding (see chapter "Call forwarding").
Call forwarding protection on/off Call forwarding to your phone is not allowed.
Call list: Menu Direct access to the system menu Call list.
Call list: Answered Call list for answered calls.
Call list: Redial Call list for dialed call numbers.
Call list: Unanswered Call list for unanswered calls.
Call recording: Start/stop Record a call. The recordings are stored in your
individual e-mail inbox only (see chapter
"Recording a call"). Contact your system
administrator to configure this function on your
phone.
Call transfer Transfer a call to another user with or without
prior notice.
Control output on/off You can control external electric equipment or
installations using control outputs. For example
you can use your phone to open and close
electric gates or to switch the lights on or off
throughout a building.
Discreet ring on/off When this function is on, the phone only rings
once. For further information, please see
"Activating discreet ring".
Do not disturb (busy) on/off Your phone does not ring and is set to busy for
incoming calls.

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Do not disturb (forwarding) on/off Your phone does not ring and is set to busy for
incoming calls. Incoming calls are automatically
for­warded to a destination that has been
configured by your system administrator.
Empty The key assignment is configured with an empty
function. The key serves as a place-holder. If
config­uration on any key is deleted, the
configurations on the subsequent keys shift their
position. This can be avoided if instead of
deleting the configuration, you configure
theEmpty function on that key.
Free configurable You can use function commands to define a
function to suit your personal requirements. A
function can consist of one or more function
commands, function codes, and the phone
number. You can either carry out a function
directly or store it under a key (see chapter
"Overview of available functions").
Free seating: Log in/log out Log into/out of a free seating phone (see chapter
"Free seating").
Hide number on/off Permanently prevents your number from being
displayed to the caller (see chapter "Hide
number").
Hide number per call Prevents your number from being displayed to
the caller once (see chapter "Hide number").
Home Alone on/off If calls to a user group can only be answered by
one user, the user in question can activate Home
Alone on the user group. Then if the user is
already in a call, all subsequent internal or
external calls to the user group obtain a busy
tone.
Hospitality: check-in/check-out This function allows you to perform
check-in/check-out operation. Enter the room
number to display the check-in/check-out screen
depending on the room state, see section
"Check-in", and "Check-out".
Hospitality: DND This option displays the list of rooms with active
do not disturb. You can enable or disable do not
disturb for a room, see section "Do not disturb
(DND) service".

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Hospitality: Notifications This option displays the list of currently active

notifications. You can add a new notification or
delete an existing one, see chapter "Notification
service").
Hospitality: Reception menu Direct access to the MiVoice Office 400 reception
menu.
Hospitality: Room configuration menu This option allows you to view/modify all the
settings for the room. Type in the room number
to go to the room configuration window, see
chapter "Room configuration").
Displays the room state along with the other
relevant information (one line per room).
Hospitality: Wake-up calls Displays the list of all wake-up calls showing
entries in order with expired calls at the top. You
can set up a new wake-up call, manage a wake-up
call, or delete an expired or existing wake-up call,
see chapter "Managing wake-up calls").
Intrusion This function allows you to intrude on a call of a
busy user with notification (see chapter
"Activate/reply to intrusion").
Meeting centre This function enables access to the MiCollab
Audio, Web, and Video conferencing from your
SIP phones. Contact your system administrator to
know more about the configuration of MiCollab
Meeting Centre function on your phone.
Message This function triggers a call back or plays a voice
mail. If the message key is pressed, a call is
triggered or the guest is connected to the voice
mail system and can listen to the voice message.
The function code for the Message function is
*#38.
Mobile This function provides seamless mobile
integration using Bluetooth wireless technology.
To know more about the Mobile key, see section
"MobileLink".

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Operator phone: Queue overview Displays the total number of internal and
external calls in the queue. It also displays an
additional infor­mation such as number of
external calls and the period of time (in minutes)
the longest call has been in the queue. You can
view the different pieces of information by
toggling the arrow on the softkey representing
queue overview key. Contact your system
administrator to configure this function on your
phone.
Park call You would like to keep the person you are talking
to on hold without blocking a phone line.
Personal call routing menu Direct access to the system menu Call
routing (see chapter "Activating personal call
routing").
Personal call routing profile on/off Activate/deactivate call routing profile (under the
one number user concept).
Phone book:: Local Access to your local phone book. Contacts in the
local phone book are stored on the phone only
(see chapter "Phone book management").
Phone book:: System Direct access to the Directory Lookup system
menu. Contacts in the system phone book are
integrated in the MiVoice
Office 400 communication system (see chapter
"Phone book management").
Phone lock on/off Activate/deactivate phone lock. Outgoing calls
are not possible, but incoming calls can be
answered (see chapter "Locking/Unlocking your
phone").
Picking up a call from a user group Pick up a call for another user in the user group.
Contact your system administrator to configure
this function on your phone.
PIN call Function with OpenCount. Independently from
the phone you can make external calls for a fee.
Credit may be limited (see chapter "Activating
PIN telephony").
PIN call rebook Function with OpenCount. You can enter the
charges and the call information of your outgoing
and incoming calls into specific projects (see
chapter "Activating PIN telephony").

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Presence menu Direct access to the system menu Presence (see

chapter "Controlling the presence status").
Presence profile on/off Activate/deactivate presence profile. You can
select a presence profile (profile number 1-4, see
chapter "Controlling the presence status").
Redkey:Trigger Actuating a redkey triggers the function
configured on the connected third party system.
Contact your system administrator for more
information.
Remote maintenance on/off This function lets you set remote maintenance
access to your communication system
permanently.
Remote maintenance onetime on/off This function lets you set remote maintenance
access to your communication system on a
one-off basis.
Request a callback Request a callback if the called party is busy or
cannot be reached (see chapter "Request a
callback").
Ring Alone on/off This function lets you specify which of your
phones signals incoming calls acoustically (as part
of the one-number user concept, see chapter
"Activating Ring Alone").
Run XML function You system administrator creates
customer-specific XML services (weather report,
stock exchange, etc.) which you can use on your
SIP phone.Redkey:Trigger
Set up conference Set up a conference with two call parties.
Show alarm state Display of the current alarm state. Contact your
system administrator to configure this function
on your phone.
Silent intrusion This function intrusion without prior notice
allows you to intrude on the call of a busy user
without notification (see chapter
"Activating/answering silent intrusion").
Substitution This function lets you to forward calls intended
for the operator phone to a destination number.
Switch group x, position 2 This function lets you route calls and functions
Switch group x, position 3 via switch groups (with two switch positions).

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System events Displays list of system events on your phone. For

more information about how to access the
system events on your phone, see the section
"Operating system events".
System menu Access to the MiVoice Office 400 system menu.
Take (pick up own call) Transfer a call from your phone to another phone
under the one number user concept (see chapter
"Take (pick up own call)").
Transparent data This function takes charge of the transparent
exchange of data between the communication
server and external applications.
User group all: Log in/log out Log in/out of all user groups. In the user group
incoming and internal calls are routed to a group
of internal destinations according to a
preconfigured call distribution.
User group: Log in/log out Log in/out of a user group. In the user group
incoming and internal calls are routed to a group
of internal destinations according to a
preconfigured call distribution.
Voice mail greeting on/off Activates/deactivates a selected voice mail
greeting.
Voice mail greeting: Play Plays back a selected voice mail greeting.
Voice mail greeting: Record Records a selected voice mail greeting.

Voice mail menu Direct access to the Voice mail system menu.
Welcome announcement for announcement Announcement service for incoming internal and
service on/off external calls. If you do not answer an external
call after a set delay, the user who is calling will
obtain an announcement. After the
announcement the caller will then hear the
ring-back tone again.

Organizing absences from the desk

This section explains the different options provided by your phone when you want to leave your
desk.
The presence function enables you on the one hand to quickly set your personal presence state
and hence to route the incoming calls to the destination you want. It also tells you directly whether

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the user you want is reachable or absent without you having to call him. The information details
depend on the type of telephone.

Controlling the presence status

You have a choice of five presence profiles for managing your presence status:

Profile number Presence profile

0 Available (default)

1 Absent

2 Meeting

3 Busy

4 Not available

You can call up the presence of the user you want in the following situa­tions.
• in Directory Lookup
• in a call list
• in the presence menu.
NOTES:
• Connected CTI applications can affect your presence status. Contact your system administrator for
more information.
• All configuration options for a presence profile can be found in chapter "Configuring presence
profile".
• Calls you receive while your presence status is busy will be indicated in the call list.
The presence status can be managed via the system menu, a function key (see chapter "Configuring
keys"), or the Self Service Portal (see chapter "MiVoice Office 400 Self Service Portal",).

Activate/deactivate presence profile:

Press the function key for Menu.

Press Presence softkey.

Select the presence profile you want and press

the Activate softkey.
→ The presence profile is activated.

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To check a user's presence:

Press the function key for Menu.

Press Presence softkey.

1. Press the Presence? softkey.

2. Enter the call number and press the Select
softkey.

Absence information
You wish to give your caller detailed information about your absence.
If you have configured call forwarding to voice mail in your presence profile, you can choose whether the
currently active greeting, the global greeting, one of your personal greetings or an absence information
should be played back to the caller.
The absence information is available for each presence profile, with the exception of Available. Absence
information consists of a language-dependent, predefined audio text. The time and/or date are also given
as an option. Depending on voice mail configuration, your caller then immediately has the possibility of
leaving a message.
Example: The person you have called is not available until 02:00 p.m. on 31st January. Please leave a
message after the tone.
The absence information is an integral part of a presence profile. All configuration possibilities for this
option can be found in chapter "Configuring presence profile".
NOTE: If your Outlook calendar is not synchronised via Mitel Open Interfaces Platform (OIP) with your
communication server, you have to manually enter and delete the time and date.

Set up the absence information:

Press the function key for Menu.

Press Presence softkey.

Select the presence profile where you want to

give your caller detailed information about your
absence and press the Modify softkey.

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Select or enter the settings you want and confirm

with the Select softkey. You can set the following
absence information:
1. Scroll to Description and press the Modify
softkey.
2. Enter description and confirm with the Select
softkey
3. Scroll to Time/date and press the Modify
softkey.
4. Make the changes and confirm with the
Select softkey.
5. Scroll to Personal call routing and press the
Modify softkey.
6. Make the changes and confirm with the
Select softkey.
7. Scroll to Call forwarding and press the
Modify softkey.
8. Make the changes and confirm with the
Select softkey
9. Select Voice mail greeting and confirm with
the Modify softkey.
10. Make the changes and confirm with the
Select softkey
→ Settings are saved. Your caller hears the
selected absence information, followed, if
applicable, by time and date.

Call forwarding
You want to leave your desk. Calls for you are to be forwarded to a differ­ent destination (e.g.another user,
your voice mail).
With call forwarding, you can forward incoming calls directly to a different destination. The following call
forwarding options can be selected.
NOTES:
• One call forwarding applies to all connected phones, in one number user concept.
• Only one call forwarding variant at a time is possible.

Menu Description

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Call forwarding off No CFU is carried out.

Always (CFU) Incoming calls are automatically forwarded to
another destination (Call Forwarding
Unconditional).
If busy (CFB) Incoming calls are forwarded directly to a
different destination if you are busy (Call
Forwarding if Busy).
On no reply (CFNR) Additionally, incoming calls are forwarded to
another destination. Both your own phone and
the other destination will then start ringing. The
system configuration determines whether or not
the phone at the other destination rings with
delay. Whoever goes off-hook first, answers the
call. Depending on the system configuration, Call
Forwarding on No Reply can also be activated
when your phone is busy.
Existing call forwarding settings at the selected
destination cannot be executed. Contact your
system administrator for more information.

Available call forwarding destinations:

Menu Description
User Incoming calls are forwarded to an internal user
or a call number.
Voice Mail Incoming calls are forwarded to your voice mail,
providing it has been set up by your system
administrator.
You can use the global greeting or your personal
greeting (see chapter "Configuring voice mail").
For further information on voice mail, please see
the user's guide “User Guide Voice Mail Systems”
on \_Mitel DocFinder.

Operation of call forwarding is available via the system menu, a function key (see chapter "Configuring
keys"), or the Self Service Portal (see chapter "MiVoice Office 400 Self Service Portal").

Activating call forwarding to a call number or to

a voice mail:
Press the function key for Menu.
Press Call forwarding softkey.

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Select the call forwarding option you want and

confirm with the Select softkey.
→ The call forwarding is activated.
If you want to activate call forwarding to a call
number or to a voice mail, select the call
forwarding option you want and press the Modify
softkey.
For activating call forwarding to a call number,
select User as the call forwarding option and
confirm with the Select softkey.
Enter the forwarding destination call number and
confirm with the Select softkey.
→ The call forwarding is activated to the
destination call number.
For activating call forwarding to a voice mail,
select Voice Mail as the call forwarding option
and confirm with the Select softkey.
→ The call forwarding is activated to the voice
mail.
Deactivate call forwarding:
Press the function key for Menu.

Press Call forwarding softkey.

Select the option Call forwarding off and confirm

with the Select softkey.
→ The call forwarding is deactivated.

Operating call lists and voice messages

In this section, you will learn how to use call lists and voice messages which are stored in the
MiVoice Office 400 communication system.

Editing options for the call list

The call lists (unanswered/answered calls and redial list) include a maximum of 30 entries each. Once the
list is full, the oldest entry on the list will be deleted.
Missed calls are signaled on the display. The following options are available for further editing of the
entries:

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The form in which the call is displayed depends on the settings your system administrator selected in the
MiVoice Office 400 communication system: Advanced or Picture-ID. Contact your system administrator
for more information.

Menu Description
Delete all Deleting all entries from a specific call list.
Detail Available detailed information:
• Call number / name
• Call date and time
• Number of call attempts
• Presence status of the user
Delete Delete entry.
NOTE: If you delete an entry in the unanswered calls list,
then any voice messages for this entry are also
deleted.
Dial Calling a user back.

The call lists can be operated via the call lists key, the system menu or a function key, or via the redial
key (see "Configuring keys").
More information on call lists can be found in chapter "Selecting from the call list".

Options in the call list: (Unanswered calls,

Answered calls, Redial list)
Press the call list key.
Scroll to the call list you want and press the Select
softkey.

Scroll through the list and select the user you

want.

Calling a user from the call list:

Press the Dial softkey.
→ The call number of the user is dialed. Once the
call has been successfully connected, the user is
deleted from the unanswered call list.
Calling up detailed information on an entry:
Select the entry you want and press the Detail
softkey.

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Deleting an entry from the call list:

Select the entry you want and press the Delete
softkey.
Deleting all entries from the call list:
1. Select an entry and delete all entries with the
Delete all softkey.
2. Confirm the security question with Yes.

Editing options for voice messages

Your display signals new voice message as follows: .

The following options are available for further editing of the voice messages:

Menu Description
Delete all Deleting all voice messages.
Greetings How to configure a voice mail greeting (see
chapter "Managing personal voice mail
greeting").
Detail Available detailed information:
• Call number / name
• Call date and time
Delete Delete voice message
Dial Call the person who left the voice message.
Forward Forward the voice message to another user. You
can decide whether to keep a copy of each voice
message. A forwarded voice message is indicated
by an additional letter which is the first letter of
the softkey.
Play Play voice message.

NOTES:
• Depending on the system configuration your system administrator can specify that you are notified
by e-mail whenever you receive a new voice message (with the voice message attached). Contact
your system administrator for more information.
• To find out how to configure a voice mail, refer to chapter "Configuring voice mail" or the user guide
“User Guide Voice Mail Systems” on the \_Mitel DocFinder.

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• Voice messages to another voice mailbox that you are entitled to access are listed in the same voice
mailbox as your own. You have the same editing options.
Voice messages can be managed through the system menu, the voice mail key, a function key (see
chapter "Configuring voice mail"), or the Self Service Portal (see chapter "MiVoice Office 400 Self Service
Portal").

Press the function key for Voice mail.

Play voice message:

Select the entry you want and press the Play
softkey.
Calling up detailed information on a voice
message:
Select the entry you want and press the Detail
softkey.
Deleting a voice message:
Select the entry you want and press the Delete
softkey.
Deleting all voice messages:
Select an entry and delete all entries with the
Delete all softkey.
Call the contact person who left the voice
message:
Select the entry you want and press the Dial
softkey.
Forwarding voice messages:
1. Select the entry you want and press the
Forward softkey.
2. Enter the call number and press the Send
softkey.
3. If you wish to keep a copy of the voice
message, answer the question with the Yes
softkey.

Operating system events

In this section, you will learn how to access system events on your phone.

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The system events (also called alarms) can be signaled on the SIP phones registered with the MiVoice
Office 400 communication system. Your phone displays a yellow warning triangle icon on the top line

(status bar) for new system events. The phone also signals new system events acoustically with a
beep-beep. The LED of the function key is also lit. The phone displays a maximum of 16 entries in the
system event list. Once this limit is exceeded, you are prompted to delete some entries.

Press the function key for System Events or go to

the Menu > System Events on the phone.
→ The phone displays a list of system events.
Read a system event:
Select the entry you want and press the Read
softkey.
Delete a system event:
Select the entry you want and press the Delete
softkey.
NOTE: If there is a new system event, the phone (when
idle) displays information about the number of
new system events, marking new events with a
yellow warning triangle icon in the status bar.
Once an event message is read, the icon does not
appear in the status bar.

Organization within the team (busy lamp field)

This section explains the different options provided by your phone to communicate in a team.

Using the busy lamp field key

You and your team partners want to be reachable at all times as a team and be able to communicate with
one another as quickly as possible.
By pressing a single key, you can call a team partner or answer a call for anyone in the team. When a
team partner makes a call, the softkey icons for the corresponding busy lamp field key turns red. This tells
you when a team partner is busy. The busy lamp field key icon flashes (yellow) to indicate that the team
partner is receiving a call.
To be able to use the busy lamp field key, it must have been configured as such with the call number of
the team partner, either by your system administrator or by yourself in the Self Service Portal (see chapter
"Configuring voice mail").
The busy lamp field keys on the phone have two states:
• Line state: Line state shows the various states of the line, such as, idle, ringing, and busy. This is indi-
cated by the small square on the left side of the key on the phone.

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• Presence state: It shows the presence state of the user such as available, absent, in a meeting, busy,
or not available. The presence state is set by the team partner manually. This is indicated by the
small circle on the right side of the key on the phone.The green circle indicates the team partner as
available, grey as absent, yellow as in a meeting, red as busy, and black as not available.
NOTE:
• The line state and the presence state are independent of each other. The presence state does not
change when the line state is idle or busy (ringing, connected, or on hold).
• A busy lamp field can only be saved on the top softkeys.
The following table shows the softkey icons on the phone, and the corresponding busy lamp field state.

Softkey Icon Busy lamp field/Line state

Idle

Ringing

Busy (On call)

Busy (Call on hold)

The following table shows the softkey icons and the presence on the busy lamp field states that they indi-
cate.

Softkey Icon Presence on busy lamp field state

Available

Absent

Meeting

Busy

Not available

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Calling a team partner:

Press the required busy lamp field to call the
team partner.

Answering a call for a team partner

Your team partner is called. The softkey icon on the phone shows that your team partner is in “ringing”
state. You know that your team partner is not at his desk at present and therefore decide to answer the
call.
You take over the call by pressing the busy lamp field key. As soon as you have answered the call, your
team partner is free again.

Press the busy lamp field.

→ You are connected with the person who is
calling your team partner.

Line keys on a key telephone

This section explains the different options provided by your phone when your system adminis-
trator has assigned one of more configurable keys as KT line keys. KT line keys make your phone
a key telephone.
KT lines are the external line keys. A KT line is associated with a call distribution element (CDE) number.
External user can reach you on the KT line using the Direct Dial In (DDI) number associated with the KT
line. Contact your system administrator for more information. One or usually multiple phones can be
connected to the KT line, for example, all employees in a travel agency who work with Europe as a desti-
nation. The KT line key belonging to the KT line shows the status of the KT line through the LCD and
allows you to accept calls which are made to this KT line. When there is an incoming call on a KT line of
a phone while the phone is engaged in another call, an audio alert notifies you of the incoming call.
Your phone becomes a key telephone as soon as your system administrator has assigned a KT line to a
configurable key. With the configuration of a KT line key, your system administrator can also set up a
personal line on which you can make your personal calls. All other function keys retain their function.
You can make some changes in the KT line configurations through Self Service Portal. You can activate
the call list option and can give a name for the KT line. You can also assign up to 15 ring melodies.
KT lines can only be configured on the top softkeys.
NOTE: You can assign up to nine priority levels to your line keys.

Answering a call on the KT line key

You are being called on one or more KT line keys. The KT line key(s) flash quickly. You want to answer
a call on a KT line key.

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If you want to answer a call on another KT line key first, press this KT line key in order to pick up the call.
NOTE: If an incoming call meets a busy KT line, the call is forwarded to the other available KT line. Only if
no more KT lines are free, your caller hears a busy tone.

1. Press KT line key.

→ KT line is selected.

Initiating a call through a KT line key

You want to make a call through a KT line key.
You can call through any free KT line key. Each KT line is associated with a call distribution element (CDE)
number. This means that, by phoning, you transmit the call number associated with the active KT line key.
Charges are accrued separately for each KT line key.

Enter the phone number.

Press a free KT line key.

Using functions with Mitel OpenCount

Mitel OpenCount is a software package for call logging management in communication systems
and offers a clear overview over all cost structures. The application can be integrated into your
MiVoice Office 400 communication system and enables the logging, the administration, and the
analysis of all call and connection data.
If a Mitel OpenCount is integrated into your MiVoice Office 400 communication system, the
following additional feature is also available on your phone.

Activating PIN telephony

The PIN telephone service is part of Mitel OpenCount. The possible applications of the PIN telephony
depend on the area of use, for example in the area of health care and accommodation/hotel:
• Independently from the phone you can make external calls for a fee. The credit may be limited.
• You can charge the charges and the call information of your outgoing and incoming calls to specific
projects.
You must save this function to a configurable key using Self Service Portal (see chapter "Configuring or
deleting a key assignment").
For further information, please see the product-specific user guides for Mitel OpenCount on our website
(www.mitel.com) or contact your system administrator.

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Activating/deactivating PIN call:

Press the function key for PIN call / PIN call
rebook.
→ Function is activated/deactivated, LCD on the
function key is switched on/off.

Setting functions by remote control

This section explains how you can alter your phone’s settings even if you are not directly at your
phone.
You are not at your desk and want to set various functions on your phone from a different phone.
You can activate/deactivate many of your phone's functions by remote control from a different phone.
The remote control is initiated using a special function code. You must then enter the function commands
and function codes (see chapter "Overview of available functions").

Using remote control from a third-party phone:

1. Enter function code #36.
2. Enter your phone number.
3. Enter your PIN.
4. Enter the function code for activating/deacti-
vating the function you want.
Press the Dial softkey.
→ You hear the acknowledgment tone.

Press the red on-hook key.

→ The function is activated/deactivated.

NOTE: The default PIN setting ‘0000’ is not accepted (for

more information on the PIN, see chapter
"Changing the PIN").

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Personalizing your phone

These sections explain how to adapt the phone’s basic settings to suit your personal require-
ments.
Configuring the display
Configuring the audio properties
Configuring general phone settings
Protecting yourself against calls
Phone book management
Configuring voice mail
Configuring presence profile
Configuring keys

Configuring the display

This section explains how to set display properties.

Setting the display

You may find the display is too bright or too dark.

Press the Settings softkey.

Press Display.

Setting home screen mode:

1. Press the arrow key and select the desired
mode.
2. Confirm with the softkey Save.
Setting the duration for the screen saver:
1. Tap onto the input field and enter the desired
time in seconds.
2. Confirm with the softkey Save.

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Setting the brightness:

1. Tap onto the input field and select the
desired brightness level using the arrow
keys.
2. Confirm with the softkey Save.
Setting the duration for brightness:
1. Tap onto the input field and enter the desired
time in seconds.
2. Confirm with the softkey Save.

Configuring the audio properties

This section explains how to set audio properties.

Adjusting the volume

You want to change the volume of the ring tone or the loudspeaker during a call.
Ring volume: You can adjust the volume in the idle state or when the ring tone sounds. Press and hold
the volume down button to switch off the ring tone completely.

Adjusting the volume (in idle state, during

ringing phase/call):
Quieter: Press the key.
Louder: Press the key.

Setting the ringing properties

You want to change the way in which your phone rings.
Available settings:

Ring tones Description

• Ring tone 1...15 Selection of available ring melodies.

• Silent If you do not want to be disturbed during a
certain time, you can set your phone not to ring
with Suppress ring tone.
Tone set Country-specific ring tone settings. This menu is
set by your system administrator.

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Press the Settings softkey.

Press Audio > Ring Tones.

1. Tap the settings you want, the ring melody is

played.
2. Confirm with the softkey Save.
→ Move your finger upwards and down-
wards in the list to see the entire list of ring
melodies.

NOTE: A list of alarm melodies is available for playback: Menu > Alarm melodies > Test.

Setting the audio properties

The only option in Audio Mode is Speaker.

Press the Settings softkey.

Setting the audio mode:

1. Press Audio > Audio Mode.
2. Select the mode you want and confirm with
the Save softkey.

Configuring general phone settings

This section explains other settings you can make on your phone.

Selecting the language

You wish to select a different user language for your display.
To change both the local user language and the user language of the MiVoice Office 400 communication
system, configure the language settings for your phone over the Self Service Portal only. For more infor-
mation about the Self Service Portal, please refer to "MiVoice Office 400 Self Service Portal".
The language selection depends on the language packages your system administrator installed on your
phone. English is the default language and is included in every language package. Should your desired
language not be available, your system administrator can install more language packages.

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If your desired language is available, but is not displayed or displayed only in parts, you have to restart
your phone (see chapter "Restart phone").

Selecting the time and date

The settings for the time and date are made by your system administrator. The following chapter is thus
intended for your system administrator or technician, who will then set the time and date for you.
As system administrator or technician, you can make global settings for the time and date for all
Mitel SIP phones in the MiVoice Office 400 communication system. If no NTP time server is entered in
the communication system, then you can also make these settings over the phone. Available settings:

Setting Description
Settings
• Time Format 12-hour or 24-hour clock format.
• Daylight Savings • List of available summer time formats.
– Off
– 30min summertime
– 1h summertime
– Automatic
• Date Format List of available date formats.
Time zone List of available global time zones.
Set Date and Time Set the time and date manually or select Use
Network Time and select the settings for the time
server.
• Use network time The settings for the time and date are controlled
by the communication system. The time/date are
shown on the display when in the idle state.
• Time server 1-3 Settings when Use Network Time is activated:
Setting menu for the IP address or domain name
of the time server. If a valid time server is set,
then the phone synchronises the displayed time
with the specified configuration server. The
phone adopts the time from time server 1. If this
is not configured or cannot be reached, then the
phone queries first time server 2 and then 3.
• Time Settings when Use Network Time is deactivated:
• Set date Setting menu for the time. The time/date are
shown on the display when in the idle state.

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Press the Settings softkey.

Settings:
Press Settings.
Select the setting you want and confirm with the
Save softkey.
Setting the time zone:
Press Time Zone.
Select the setting you want and confirm with the
Save softkey.
Set Date and Time:
Press Set Date and Time.
Select the setting you want and confirm with the
Save softkey.

Using Live Dialpad (single-digit dialing)

Activates or deactivates the Live Dialpad. This local function is not supported by the MiVoice Office 400
communication system.

Changing the PIN

You want to change the PIN used to lock/unlock your phone and to thus protect your phone settings (more
information about locking/unlocking your phone can be found in chapter "Locking/Unlocking your phone").
The digit combination "0000" is set as default. You can select any 2 to 8 digit combination for your new
PIN. The PIN on your phone is changed using the Self Service Portal only. For more information about
the Self Service Portal, please refer to "MiVoice Office 400 Self Service Portal".
NOTES:
• The PIN that you have changed locally on your phone cannot be displayed or overwritten over the
Self Service Portal. Therefore, only configure your PIN via the Self Service Portal of the MiVoice
Office 400 communication server.
• Please note that your personal PIN is valid for all your phones in the one number user concept (see
chapter "One number user concept").

Enter the display text for the idle state

You want to change the text displayed by your phone in the idle state.
The display text shown in the idle state on your phone is configured using the Self Service Portal. For
more information about the Self Service Portal, please refer to "MiVoice Office 400 Self Service Portal".

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Local IP settings
Your phone saves phone-specific data such as IP address or memory space. The input of this data is
password-protected; it can therefore only be carried out by your system administrator. You can however
call up the data.

Press the Settings softkey.

Press Status.
→ Information is displayed by pressing the
settings.

Calling up the system menu:

Press the function key for Menu.

Press Software Version.

→ Settings are displayed.

Restart phone
You want to restart your phone. You have to restart your phone after the following actions:
• Installing a new language package.
• Updating the newly selected language.
• Installing new phone software.
• Confirming new settings.
NOTES:
• Do not disconnect the power supply for the phone while the phone is being restarted.
• Every time you disconnect the power supply or restart the phone, the phone will test if the configu-
ration changed or if a language or firmware update is available. If yes, you phone will update auto-
matically, which may take a few minutes. Do not disconnect the power supply for your phone while
this update is carried out.

Press the Settings softkey.

Press Restart.
Confirm the security question with Yes.
→ The phone is restarted.

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Protecting yourself against calls

The protection function helps to protect yourself against other users applying telephony features
on you via menu guidance or using function codes.

Activating protection against call types

You want to protect yourself against certain types of call. You can protect yourself from the following types
of call:
• Call waiting1
• Intrusion
• Call forwarding
• Announcement
• Fast take
• Remote control
Protection for these call types is configured using the Self Service Portal. For more information about the
Self Service Portal, please refer to "MiVoice Office 400 Self Service Portal".

Phone book management

This section includes important information on your phone books.

Selection
If your phone is connected to an MiVoice Office 400 communications system, then the following phone
books can be selected:
System phone book
The system phone book contains the contacts of the users on the MiVoice Office 400 communication
system and your private contacts, to which only you have access. It is integrated into the MiVoice
Office 400 communication system by your system administrator.
With the help of quickdial and dialing by name in the system phone book (see chapter "Dialing from the
phone book (directory lookup)"), you can search for and call both a contact in the MiVoice Office 400
communication system and in your private phone book.
Local phone book:
Aside from the system phone book, your phone also has a local phone book. This can be assigned to a
function key.
The local phone book is not supported by the MiVoice Office 400 communication system. This implies
that contacts saved in this local phone book are only available on your Mitel SIP phone. The search func-
tion in the system phone book (quickdial and dialing by name) does not search in the local phone book.

1. Your system administrator can set the MiVoice Office 400 communication system to ignoring this call waiting block.

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NOTE: In the option menu (option key > Phone book), you can change the desired order of names and
sorting.
Private contacts:
We recommend using the following products to manage your private contacts:
• Self Service Portal (see chapter "MiVoice Office 400 Self Service Portal").
• Mitel OfficeSuite
• External directories, such as Microsoft Exchange (provided your MiVoice Office 400 communication
system is synchronised with external directories).

Configuring voice mail

This section explains how to set your voice mail.

Managing personal voice mail greeting

Depending on the system configuration, you have the option of recording up to 3 different greetings (e.g.
for absences or holidays). Give each greeting an appropriate name. Depending on the system configura-
tion a caller may or may not be able to leave a message.
If no personal greeting is activated or if none is available, the global greeting is activated automatically,
provided it has been recorded. For further information on voice mail, refer to your system administrator or
the user's guide User Guide Voice Mail Systems on the \_Mitel DocFinder.
The following options are available for further editing of your voice mail greetings:

Menu Description
Record Record voice mail greeting.
Play Play voice mail greeting
Select Activating the voice mail greeting.
Mode: Selecting the mode:
• Recording allowed Caller can leave a message.
• Recording not allowed Caller cannot leave a message.
Edit Renaming the voice mail greeting.

Operation of voice mail is available via the system menu, a function key (see chapter "Configuring keys"),
or the Self Service Portal (see chapter "MiVoice Office 400 Self Service Portal").
To know more about options for editing voice messages, see chapter "Editing options for voice
messages".

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Press the function key for Voice mail.

Press the More > Greeting softkey.

Renaming the voice mail greeting:

1. Select the greeting you want and press the
Edit softkey.
2. Enter the name and confirm with the Select
softkey.
Recording voice mail greeting:
1. Select the greeting you want and press the
Record softkey.
2. Stop the recording using the Done softkey.
Playing voice mail greeting:
1. Select the greeting you want and press the
Play softkey.
2. You can monitor your personal greeting text
and re-record it if necessary.
→ Press the loudspeaker key to hear the
text being played over the loudspeakers.
Selecting the mode:
1. Select the greeting you want and press the
Mode softkey.
2. Select the mode you want.
→ Mode is activated.
Activating the voice mail greeting:
Press the arrow key to the right of the greeting or
select the greeting you want and press the Select
softkey.

Configuring presence profile

You want to manage your incoming calls taking your current presence status into account (see chapter
"Organizing absences from the desk").
You have a choice of 5 presence profiles for managing your presence status: Available, Absent, Meeting,
Busy, Not available. Presence profiles contain action commands that are executed when the presence
status is activated. This may be a call forwarding to a voice mail and/or a predefined personal call routing.

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For each of these presence profiles you can make the following settings:

Menu Description
Description Type in the text to be displayed to other users as
detailed information for your presence status
(e.g.: “Meeting until 4 pm.”). You can also leave
this input field blank.
Time/date Enter the time and/or date of your absence: This
information is displayed to your caller, providing
you selected the Absence information setting for
call forwarding to voice mail. You can also leave
this input field blank.
Personal call routing: Specify the phones on which a call is to be
signaled (see "Activating personal call routing").
• Keep settings as is Calls are routed according to your settings.
• None Any set call forwarding operation is deleted.
• Routing ID <1...5> Your personal call routing number.
Call forwarding: Specify the phones on which a call is to be
signaled (see "Call forwarding").
• Keep settings as is Calls are routed according to your settings.
• Call forwarding off Any configured call forwarding operation is
deleted.
NOTE: In the Self Service Portal, you can specify
whether you want the same or a different
forwarding destination for external and internal
calls. The call number of the external call
forwarding destination is then always shown on
your phone display unless the external
forwarding destination is No forwarding.
• User A call is channelled to the defined forwarding
destination.
• Voice Mail A call is forwarded to voice mail. The greeting to
be played can be configured with voice mail
greeting.
Voice mail greeting: Activate the greeting you want.
• Keep settings as is Your currently defined greeting is used.

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• Absence information Your caller is given an absence information (as

well as time and date, if this has been configured
as such in the presence profile). This setting is not
available in the Available presence profile. More
information can be found under "Absence
information".
• Default greeting Your caller will hear the global greeting (name
depends on the MiVoice Office 400
communication system).
• Personal greeting • If you renamed your personal greeting, your
greeting name is displayed here. Your caller
obtains one of the currently active personal
greetings.
• The time and date are never played in the
global greeting and personal greetings.

Presence settings can be managed via the system menu, a function key (see chapter "Configuring keys"),
or the Self Service Portal (see chapter "MiVoice Office 400 Self Service Portal").

Changing the presence profile:

Press the Menu softkey.

Press Presence and then .

Select the presence profile you want and press
the Modify softkey.

Select the setting you want and press the Modify

softkey.

Select or make the changes and press Enter.

Configuring keys
This section explains how to assign call numbers, functions and busy lamp fields to a key.

Available keys
You can select the following keys for configuration purposes:

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You can assign each key a specific action type so that you can trigger a particular action by simply
pressing that key. The following choices are available:

Action type Designation Description

Call number Number key Configure a key with a call
number and name
Function Function key Configure a key with a function
in order to run or
activate/deactivate a function.
Busy lamp field Team key Configure a key with your team
partner's call numbers. Team
keys are only possible on the
top softkeys.
KT line Line key KT lines are the external line
keys. A KT line is associated with
a call distribution element
number (CDE). External user
can reach you on the KT line
using the Direct Dial In (DDI)
number associated with the KT
line. Contact your sytem
administrator for more
information. Your phone
becomes a key telephone as
soon as your system
administrator has configured a
KT line on the top softkeys of
your phone.
For more information on KT line
keys, please refer to "Line keys
on a key telephone".
Personal line Personal call key Personal line on key telephones
on which you can make
personal calls. The personal line
is created when your system
administrator assigns a key on
your phone as a personal line
while configuring the KT line.
Room Room key Configure a key with the guest's
room number, room name, or
guest name (if defined).

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Operator key Operator key Operator keys are configured by

your system administrator on
your operator phone. You can
make some changes in the
operator-key configuration.
External and internal calls are
signaled dynamically and
acoustically with alarm melody
on the operator keys. Contact
your sytem administrator for
more information.

Configuring or deleting a key assignment

You want to configure a configurable key with a call number, function or busy lamp field, or you want to
delete the key configuration.
The keys must have been configured either by your system administrator or by yourself in the Self Service
Portal (see chapter "MiVoice Office 400 Self Service Portal"). An overview of the available functions can
be found in the chapter "Overview of available functions".
NOTE: A key that you have configured locally on your phone cannot be displayed or overwritten over the
Self Service Portal. Therefore, always configure your keys via the Self Service Portal of the MiVoice
Office 400 communication server.

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Product and safety information

The product and safety information is available here. You will also find notes on data protection.
Please read this information carefully.
Safety information
Product information
Data protection

Safety information
The safety information can be found in chapter "Safety information".

Product information

Purpose and function

This product is part of the MiVoice Office 400 communication solution.
MiVoice Office 400 is an open, modular and comprehensive communication solution for the business
sector with several communication servers of different performance and expansion capacity, an extensive
telephone portfolio and a multitude of expansions. They include an application server for unified commu-
nications and multimedia services, an FMC controller for mobile phone integration, an open interface for
application developers, and a multitude of expansion cards and modules.
The business communication solution with all its components was developed to cover in full the commu-
nication requirements of businesses and organizations, in a way that is both user- and mainte-
nance-friendly. The individual products and components are coordinated and must not be used for other
purposes or replaced by third-party products or components (unless it is to connect other approved
networks, applications and terminals to the interfaces certified specially for that purpose).

User information
MiVoice Office 400 products are supplied with the necessary safety/legal information and user docu-
ments. All user documents such as user guides and system manuals are available for download from the
MiVoice Office 400 document portal as individual documents or as documentation sets. Some user docu-
ments are accessible only via a partner login.
It is your responsibility as a specialist retailer to keep up to date with the scope of functions, the proper
use and the operation of the MiVoice Office 400 communication solution and to inform and instruct your
customers about all the user-related aspects of the installed system:
• Make sure you have all the user documents required to operate your product efficiently and
correctly.

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• Make sure that the versions of the user documents comply with the software level of the MiVoice
Office 400 products used and that you have the latest editions.
• Always read the user documents first before you put your product into operation.
• Store the user information within easy reach and refer to it whenever uncertainties arise in connec-
tion with the use of the product.
• When handing over your product to others, make sure you enclose the relevant user information.

Download the MiVoice Office 400 documents from the internet: http://www.mitel.com/docfinder or
from https://www.mitel.com/document-center/

Data protection

Protection against listening in and recording

The MiVoice Office 400 communication solution comprises features which allow calls to be monitored and
recorded without the call parties noticing. Please note that these features can only be used in compliance
with national data protection provisions.

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