4

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 The safer , easier way to help you pass any IT exams.

Exam : CIS-SM

Title : Certified Implementation

Specialist -Service Mapping

Version : V8.02

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1.Which one of the following in the CMDB Identification and Reconciliation application allows a CMDB
administrator to specify authorized data sources that can update a CMDB table or a set of table attributes?
A. Reclassification Tasks
B. Identification Rules
C. Datasource Precedence Rules
D. Reconciliation Rules
Answer: D
Explanation:
Reference:
https://docs.servicenow.com/bundle/london-servicenow-platform/page/product/configuration-managemen
t/task/t_DefineDataSourcePrecedence.html

2.To begin the configuration of tag-based services, tag values must be defined where?
A. Tag categories
B. Tag catalogs
C. Tag-based service families
D. Tag libraries
Answer: A
Explanation:
Reference:
https://docs.servicenow.com/bundle/paris-it-operations-management/page/product/service-mapping/conc
ept/tag-based-mapping.html

3.In Service Mapping, which one of the following is true if a target host is already discovered and in the
CMDB?
A. The host will be deleted in the CMDB and a new host record will be created during Service Mapping
discovery.
B. The host will be immediately rediscovered, but only the changes will be updated in the CMDB during
Service Mapping discovery.
C. The host will be immediately rediscovered and updated in the CMDB during Service Mapping discovery.
D. The host will not be rediscovered during Service Mapping discovery.
Answer: B

4.ServiceNow only needs Domain user with local admin rights to discover Windows hosts as part of a
successful implementation of ServiceNow Discovery, however which of the following targets will not be
discovered?
A. Windows Active Directory Servers
B. Windows DHCP Servers
C. Windows Domain Controller Servers
D. Windows DNS Servers
Answer: D

5.Using Pattern Designer, which one of the following Delimited Text Parsing Strategies could be used to
parse CO from the string?

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 The safer , easier way to help you pass any IT exams.

Location,Denver,CO
A. Delimiter of a comma and position 3
B. Delimiter of Location, and position 2
C. Delimiter of Denver and position 2
D. Delimiter of a comma and position 2
Answer: B

6.In Service Mapping, when discovery is started, what is the execution strategy used to run Identification
Sections?
A. Identification Sections are executed randomly until one is successful and if more than one section is
successful an error will be displayed.
B. Identification Sections are executed randomly and the data gathered by the successful sections are
merged.
C. Identification Sections are executed one by one in the order they are listed and the last section that is
successful will be used.
D. Identification Sections are executed one by one in the order they are listed until the first successful
match which concludes the Identification phase.
Answer: B

7.Which of the following are benefits a service map can bring during an Incident resolution? (Choose
three.)
A. Quickly identifies any recent incidents that occurred on components of the impacted service.
B. Narrows down possible affected components when a service is impacted.
C. Helps reduce the number of unplanned changes in a customer environment.
D. Helps pinpoint code errors after a faulty application is identified.
E. Quickly identifies any recent changes performed on components of the impacted service.
Answer: C,D,E

8.In Service Mapping, which one of the following best describes the process of discovery after an Entry
Point is configured?
A. For each pattern that supports the Entry Point Type, run all the Identification Sections and run all
Extension Sections.
B. For each pattern that supports the Entry Point Type, run Identification Sections until one finishes
successfully and then run all Extension Sections for the pattern.
C. For each pattern that supports the Entry Point Type, run all the Identification Sections
that finish successfully and then run each Extension Section for the pattern.
D. For each pattern that supports the Entry Point Type, run Identification Sections until one finishes
successfully and then run Extensions Sections until one finishes successfully.
Answer: D
Explanation:
Reference:
https://docs.servicenow.com/bundle/paris-it-operations-management/page/product/service-mapping/task/
modify-pattern-using-extensions.htmlc

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9.Which one of the following is the most common risk that can negatively impact a Service Mapping
engagement?
A. The customer external firewall does not meet the requirements needed for the Service Mapping MID
Server to communicate with their ServiceNow Instance.
B. MID server resource requirements are beyond capacity of the customer.
C. Customer security team is not made aware early enough in the engagement of the credential
requirements.
D. Customer is not using Active Directory for credential authentication.
Answer: A
Explanation:
Reference:
https://docs.servicenow.com/bundle/london-servicenow-platform/page/product/mid-server/concept/c_MI
DServerConnectionPrerequisites.html

10.Which one of the following represents what the MID stands for in MID Server?
A. Monitoring, Integration, and Discovery
B. Management, Integration, and Discovery
C. Management, Instrumentation, and Discovery
D. Monitoring, Instrumentation, and Discovery
E. MID is not an acronym.
Answer: C
Explanation:
Reference:
https://docs.servicenow.com/bundle/london-servicenow-platform/page/product/mid-server/concept/c_MI
DServer.html

11.Which one of the following best describes the definition of an Entry Point?
A. A method by which a user interacts with a service or a CI interacts with another CI
B. A type of communication taking place between applications
C. A template of attributes that define a communication type between applications
D. A Host::Hosted on relation between CIs
Answer: A
Explanation:
Reference:
https://docs.servicenow.com/bundle/paris-it-operations-management/page/product/service-mapping/refer
ence/r_EntryPointsforBizSvcDef.html

12.Assuming Reconciliation Rules (Reconciliation Definitions) were configured exactly the same for both
Data Sources, ServiceNow and ServiceWatch, for the Application [cmdb_ci_appl] table and the following
Data Source Precedence Rules are configured.

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Which one of the following is true?

A. If an Application CI is discovered with a Data Source, ServiceNow, then if the same Application CI is
discovered by the Data Source, Altiris, an update will be allowed.
B. If an Application CI is discovered with a Data Source, ServiceWatch, then if the same
Application CI is discovered by the Data Source, ServiceNow, an update will be allowed.
C. If an Application CI is discovered with a Data Source, ServiceNow, then if the same
Application CI is discovered by the Data Source, ServiceWatch, an update will be allowed.
D. If an Application CI is discovered with a Data Source, ServiceWatch, then if the same
Application CI is discovered by the Data Source, Altiris, an update will be allowed.
Answer: A

13.Which one of the following is a public IP Address?

A. 172.20.5.9
B. 225.16.0.5
C. 192.168.100.100
D. 10.0.6.8
Answer: C

14.Which one of the following can be used to enable patterns to search for additional attributes and
modify discovery logic defined in an Identification Section without modifying the baseline pattern and
potentially impacting upgrades?
A. Add step(s) to the pattern’s Identification Section.
B. Add step(s) to the pattern’s Connection Section.
C. Add step(s) to the pattern’s Extension Section.
D. Add step(s) to the pattern’s Update Set.
E. Add step(s) directly to the NDL code.
Answer: C
Explanation:
Reference:
https://docs.servicenow.com/bundle/paris-it-operations-management/page/product/service-mapping/task/
modify-pattern-using-extensions.html

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15.Which of the following reasons would a prospect consider purchasing ServiceNow Event Management?
(Choose three.)
A. Determine impacted services from a given event/alert.
B. Provide software deployment capabilities to patch problem infrastructure.
C. Automatically generate incidents for certain classes of alerts.
D. Provide state of the art monitoring capabilities across a wide array of different types of infrastructure.
E. Consolidate events from disparate monitoring tools into a consolidated central system.
Answer: A,B,E

16.Which one of the following Regular Expressions could be used to parse the value 5.2.0 from the
string?
Version 5.2.0
A. Version (\.*)
B. Version\s+(\d+\.\d+\.\d+)
C. Version (\d+)
D. Version (\d+).(\d+).(\d+)
Answer: A
Explanation:
Reference:
https://community.servicenow.com/community?id=community_QUESTION&sys_id=7dac1ed1db8b54941
90b1ea6689619cc

17.In the image, which one of the following best describes the lower icons?

A. The connections from HAProxy are to other CIs that had errors during discovery.
B. The connections from HAProxy are application clusters.
C. The connections from HAProxy could not be identified and are marked as a Generic Application.
D. The connections from HAProxy are marked as boundaries.
Answer: A

18.Assuming the Apache Web Server Identification Rule (CI Identifier) is configured as shown with the
following Criterion attributes:

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✑ Class
✑ Configuration file
✑ Version

Yesterday, an Apache Web Server CI was discovered as part of Service Mapping. Today, the application
owner upgraded the Apache Web Server to a different version and reran discovery of the service.
What will happen in the CMDB?
A. A duplication error will occur.
B. A new Apache Web Server CI is created.
C. The existing Apache Web Server CI will be reconciled with the upgraded Apache Web Server CI and
its version will be updated.
D. The Apache Web Server CI will be reclassified as a Web Server CI.
Answer: C
Explanation:
Reference:
https://docs.servicenow.com/bundle/paris-it-operations-management/page/product/service-mapping/task/
t_CreateCITypeForSM.html

19.Assume an Apache Web Server Identifier Entry is configured as shown:

If the Apache Web Server Discovery Pattern has a step configured to collect the Configuration file data
but NOT configured with a step to collect the Version information, what will happen when executing a
Service Mapping discovery?
A. An identification error will occur.
B. The Apache Web Server CI will be reclassified as a Web Server CI.

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C. The Apache Web Server configuration item will be discovered successfully and either
inserted or updated in the CMDB.
D. A duplication error will occur.
Answer: C

20.Which one of the following Linux commands can be used by a non root user to return the process ID
listening on port 8080?
A. sudo netstat -an -p TCP | grep :8080
B. sudo netstat -anp | grep :8080
C. netstat -anp | grep :8080
D. netstat -an -pid * | grep :8080
Answer: C
Reference:
https://old.wiki/index.php/ServiceNow_ServiceWatch_Discovery_Credentials_and_Connect ivity

21.In Service Mapping, when an application is identified as a Generic application, which one of the
following is the cause?
A. No Pattern Identification Section matches
B. No Pattern Identification and Connection Section matches
C. No Identification Rule exists
D. No Pattern Connection Section matches
Answer: A

22.When running Service Mapping discovery, which of the following represents the root cause of the
error?
“Failed to access target system. Access is denied”
A. SSO authentication error
B. CLI permissions error
C. Applicative permissions error
D. Windows authentication error
Answer: A

23.When a Windows Server is reclassified from the Server [cmdb_ci_server] table to the Windows Server
[cmdb_ci_win_server] table, which one of the following describes the process that occurred?
A. Class Change
B. Class Upgrade
C. Class Switch
D. Class Downgrade
Answer: B
Explanation:
Reference: https://servicenowhelpdesk.com/configuration-management-data-base-cmdb/

24.When building a Discovery Pattern, which one of the following operations results in a termination of the
Identification or Connection Section if a condition is not met?

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A. Set Parameter Value

B. Merge Table
C. Filter Table
D. Match
Answer: D

25.After discovering load balancers in a customer environment, service candidates may appear on the
Service Mapping Home page under which one of the following tiles?
A. Map
B. Fix
C. Approve
D. Completed
E. Review
Answer: B
Explanation:
Reference:
https://docs.servicenow.com/bundle/paris-it-operations-management/page/product/service-mapping/task/
map-business-services-in-bulk.html

26.Which of the following are created automatically when using the map option Create pattern from
generic application?
A. Discovery Pattern, CI Type/Class, Process Classifier
B. CI Type/Class, Process Classifier, Identification Rule
C. Process Classifier, Connection Section, Discovery Pattern
D. Identification Rule, CI Class/Class, Identification Section
Answer: A

27.How many ServiceNow instances can one MID Server connect to?
A. 1
B. 5
C. Up to 255
D. Unlimited
Answer: A
Explanation:
Reference:
https://docs.servicenow.com/bundle/madrid-servicenow-platform/page/product/mid-server/concept/c_MI
DServerConnectionPrerequisites.html

28.When using a Delimited Text Parsing Strategy, what delimiter and position will parse 2014 from the
string?
2014/02/07-17:49:36
A. Delimiter of space and position 1
B. Delimiter of /and position 0
C. Delimiter of /and position of 1

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D. Delimiter of 2014 and position 1

Answer: D

29.During ServiceNow Discovery, which one of the following is the approximate number of host IPs that
are port scanned with a Discovery Schedule configured with an IP network as shown?
180.181.0.0/16
A. ~5 million
B. ~1 million
C. ~65 thousand
D. ~500,000 thousand
Answer: C
Explanation:
Reference:
https://docs.servicenow.com/bundle/paris-it-operations-management/page/product/discovery/reference/d
iscovery-ip-address-configuration.html

30.A defined relationship between two Configuration Items (CIs), such as Runs on, Depends On, or
Contains is called a what?
A. CI Attribute
B. Application to Application Relationship
C. Relationship Type
D. CI Dependency
Answer: C
Explanation:
Reference:
https://docs.servicenow.com/bundle/paris-servicenow-platform/page/product/configuration-management/
concept/c_CIRelationships.html

31.Which one of the following best describes what will happen if Discovery is configured with 3 MID
Servers in a Load Balance Cluster with Shazzam cluster support disabled?
A. All three MID Servers will be used during the Port Scan phase and all three will be used
during the
classification phase.
B. Only one MID Server will be used during the Identification phase and all three will be used during the
exploration phase.
C. Only one MID Server will be used during the Port Scan phase and all three will be used during the
classification phase.
D. All three MID Server will be used during the Identification phase and only one will be used during the
exploration phase.
Answer: A
Explanation:
Reference:
https://docs.servicenow.com/bundle/paris-it-operations-management/page/product/discovery/task/t_Crea
teADiscoverySchedule.html

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32.Which of the following are potential benefits when implementing Service Mapping? (Choose four.)
A. Reduced ongoing service map maintenance effort as a result of automated map updates
B. Faster service issue resolution and reduced downtime due to better root cause analysis
C. Improved Software Asset Management capabilities
D. Reduction in effort to create service maps
E. Reduction in change related incidents due to improved service visibility during change planning
F. More accurate alerts from monitoring tools
Answer: C,D,E,F

33.In ServiceNow Discovery, which one of the following phases is the server RAM value discovered?
A. Port scan
B. Classification
C. Classification and Identification
D. Identification and Exploration
Answer: C

34.Which of the following represents the skills needed that a Service Mapping administrator or
implementer should have? (Choose four.)
A. Understanding of XML, Regex, Delimited text, and JSON
B. Understanding of protocols such as HTTP, TCP, SNMP, SOAP, and REST
C. Scripting capabilities with respect to Unix and Windows commands
D. Intermediate or above Windows and Unix administration skills
E. Sufficient skills to build an enterprise web site
F. Understanding of relational database theory
Answer: A,B,C,D
Explanation:
Reference:
https://www.servicenow.com/services/training-and-certification/service-mapping-implementation.html

35.In Service Mapping, which one of the following must be available or created in advance, in order to be
able to create a Discovery Pattern?
A. Process Classifier
B. Identification Rule
C. CI Type/Table
D. Application Service
Answer: C
Explanation:
Reference:
https://docs.servicenow.com/bundle/paris-it-operations-management/page/product/service-mapping/conc
ept/c_MappingPatternsCustomization.html

36.In the following image of the Discovery Log, the green S represents which one of the following?

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A. A library in the Connection Section of a pattern

B. A step in the Connection Section of a pattern
C. A step in an Identification Section of a pattern
D. A library in an Identification Section of a pattern
Answer: B

37.Which one of the following is true for variables defined in an Identification Section?
A. Identification Section variables can also be used in all other Identification Sections in any pattern.
B. Identification Section variables can also be used in Parent CI Types.
C. Identification Section variables can also be used in all other Identification Sections in the same pattern.
D. Identification Section variables can also be used in Connection Sections for any pattern.
E. Identification Section variables can also be used in Connection Sections for the same pattern.
Answer: C

38.Which of the following are methods used to initiate discovery on a service? (Choose three.)
A. Map multiple services suggested by Service Mapping by discovering the load balancers in an
enterprise.
B. Map multiple services by importing entry points from a CSV file.
C. Map a single service defined by configuring an entry point.
D. Map services suggested by the discovery of MID Servers in an enterprise.
E. Map services based on Assets stored in the CMDB.
Answer: A,C,D

39.Which one of the following describes when the MID Server config.xml file is read and used?
A. Config.xml file updated and saved
B. Config.xml file created and saved
C. MID Server application stop
D. MID Server application start
Answer: B
Explanation:
Reference:
https://docs.servicenow.com/bundle/paris-servicenow-platform/page/product/mid-server/concept/c_MIDS
erverConfiguration.html

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40.In Service Mapping, when discovery is started, what is the execution strategy used to run Connection
Sections?
A. Connection Sections are executed one by one and connections will result from each successful
section.
B. Connection Sections are executed randomly and connections will result from each successful section.
C. Connection Sections are executed one by one in the order they are listed until the first successful
section.
D. Connection Sections are executed one by one in the order they are listed with a connection created
from the last successful section.
Answer: D

41.In Pattern Designer, which one of the following best describes the Create Connection step?
A. Provides information about integrations to the host
B. Provides information about relationships between cluster members
C. Provides information about outbound connections to other CIs
D. Provides information about relationships between the host and installed software
Answer: C
Explanation:
Reference:
https://docs.servicenow.com/bundle/paris-it-operations-management/page/product/service-mapping/task/
t_DefineConnecSectionPatDef.html

42.Which one of the following ServiceNow application KPIs would improve most as a direct result of
having visibility to a service map created through Service Mapping?
A. Problem Management: Number of Incidents per Known Problem
B. Incident Management: Mean Time to Resolve
C. Event Management: Signal to Noise Ratio
D. Change Management: Number of Major Changes
Answer: B
Explanation:
Reference:
https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-sm-blueprint.pdf

43.You have run Service Mapping discovery against a customer service and discovered the CI in the
image. The customer indicates that Apache should have an outgoing connection to Tomcat.

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Which one of the following could be the issue?

A. No Connection Section is defined for Apache to Tomcat.
B. Process is offline for Tomcat.
C. No Tomcat CI Type is defined.
D. No Identification Rule is defined for Tomcat.
E. Credentials are not configured for Tomcat.
Answer: A

44.Given the CMDB class structure shown, which types of Configuration Items (CIs) will be included in a
report run against the Server [cmdb_ci_server] table?

A. CIs defined directly in Server [cmdb_ci_server] table and all parent classes
B. CIs defined directly in Server [cmdb_ci_server] table and all child classes
C. CIs defined directly in the Server [cmdb_ci_server] table
Answer: C

45.Which one of the following statements best explains the following URL:
https://<Instance_URL>/
SaCmdManager.do?ip=198.51.100.66?
A. The user is starting the Command Line Console and is able to send commands to the host
198.51.100.66.
B. The user is starting the Command Line Console and explicitly directs Service Mapping to use the MID
Server 198.51.100.66 to execute commands.

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C. This is not a valid URL for Service Mapping.

D. The user is starting the Command Line Console and is able to send commands against the
ServiceNow instance at 198.51.100.66.
Answer: D

46.Within the CMDB, all application CI Types/Classes are children of which parent class?
A. Database Instance [cmdb_ci_db_instance]
B. Software [cmdb_ci_software]
C. Installed Software [cmdb_ci_installed_software]
D. Application [cmdb_ci_appl]
E. Licenses [cmdb_ci_license]
Answer: D
Explanation:
Reference:
https://docs.servicenow.com/bundle/paris-platform-administration/page/administer/table-administration/c
oncept/table-extension-and-classes.html

47.In Service Mapping, which one of the following can be useful in determining which Patterns,
Identification Sections, Connection Sections, and Steps are tried?
A. Workflow Log
B. Discovery Log
C. System Log
D. ECC Log
Answer: B

48.Which one of the following best represents the output from the following Regular Expression?
([\w\d\-\.]+)
A. Match a single character in the list between one and unlimited times.
B. Match a single character in the list one time.
C. Match a single character in the list between one and three times.
D. Match a single character in the list between one and ten times.
Answer: B

49.Which one of the following is a valid format when entering SSH Private Key credentials?
A. PEM
B. PGP
C. PDP
D. PMI
Answer: A
Explanation:
Reference:
https://docs.servicenow.com/bundle/paris-servicenow-platform/page/product/credentials/reference/r_SS
HCredentialsForm.html

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50.Service Mapping provides visibility to the Operator in Agent Workspace without leaving the Workspace
UI.
This visibility includes what items associated with the CI? (Choose two.)
A. Releases
B. Problems
C. Incidents
D. Alerts
Answer: B,C

51.In Service Mapping, which one of the following best describes the process of discovery after an Entry
Point is configured?
A. For each pattern that supports the Entry Point Type, run identification Sections until one finishes
successfully and then run each Connection Section for the pattern.
B. For each pattern that supports the Entry Point Type, run all the identification Sections
that finish successfully and then run each Connection Section for the pattern.
C. For each pattern that supports the Entry Point Type, run identification Sections until one finishes
successfully and then run Connection Sections until one finishes successfully.
D. For each pattern that supports the Entry Point Type, run all the Identification Sections and run all
Connection Sections.
Answer: A

52.Which one of the following best describes the process that Service Mapping uses to run a command
on a target device?
A. Service Mapping provides a task with the command that the MID Server collects, the MID Server
executes the command on the target device, and returns the result to the ServiceNow instance in an XML
payload.
B. The MID Server decides what command to execute, executes the command on the target device, and
returns the result to the ServiceNow instance in an XML payload.
C. Service Mapping sends a request to the target device to execute a command, and the target device
returns the result to the ServiceNow instance through the MID Server.
D. Service Mapping sends a request to the target device to execute a command, and the target device
returns the result to the ServiceNow instance.
Answer: B
Explanation:
Reference:
https://docs.servicenow.com/bundle/paris-servicenow-platform/page/product/mid-server/concept/c_MIDS
erverSelector.html

53.In Event Management, if a Message key is not passed from an Event, which of the following Alert fields
combine to populate the Message key on an Alert?
A. Task, Description, Created
B. Node, Type, Resource, Number
C. Source, Number, Task
D. Source, Node, Type, Resource

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Answer: D
Explanation:
Reference:
https://hi.service-now.com/kb_view.do?sysparm_article=KB0756521#:~:text=If%20the%20Message%20
Key%20is,fields%20populate%20the%20Message%20Key.

54.When using the Pattern Designer, a Regular Expression parsing strategy is available from which
operation?
A. Set variable
B. Match
C. Create connection
D. Parse file
Answer: D
Explanation:
Reference:
https://docs.servicenow.com/bundle/paris-it-operations-management/page/product/service-mapping/conc
ept/c_ParsingStrategesPatDef.html

55.Which address is required for Service Mapping to discover a Load Balancer that does not previously
exist in the CMDB?
A. Management IP address
B. MAC address
C. Public IP address
D. MIB address
Answer: A

56.In Service Mapping, which one of the following icons represents a credential error on the Service
map?
A. Yellow triangle
B. Generic application
C. QUESTION mark
D. Red stop sign
Answer: A

57.Which one of the following ECC Queue records contains the XML payload returned from the MID
Server that will be processed by the ServiceNow instance?
A. Input, Pending
B. Input, Ready
C. Output, Pending
D. Output, Ready
Answer: D
Explanation:
Reference: https://hi.service-now.com/kb_view.do?sysparm_article=KB0855595

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58.In Event Management, which of the following rules allows for automatic task creation?
A. Alert Management
B. Event
C. Task
D. Alert Correlation
Answer: A
Explanation:
Reference:
https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-event-management-b
lueprint.pdf

59.Which one of the following best represents the breadth of types of Configuration Items (CIs)
discovered by running Service Mapping?
A. Hardware, Installed Software, Network Gear
B. Physical Components, Logical Components, Certificates
C. Applications, Licenses, IP Addresses
D. Cloud Services, Applications, CI Relationships
E. Hardware, Licenses, CI Relationships
Answer: C

60.Which one of the following describes how a MID Server communicates with a ServiceNow instance?
A. Initiates on HTTPS
B. Responds on HTTPS
C. Responds on HTTP
D. Initiates on HTTP
Answer: A

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