Reference guide
Travel Support
Participating country/geographic location list
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Travel Support provides mobile computer Tier 1 participating countries/geographic locations
users with a hardware support solution
for their new HP portable product Onsite support is available in specified local travel zones. Accidental Damage Protection
(ADP) and Defective Media Retention (DMR) optional services are also offered where
This service is available for select HP- noted.
branded products and includes local Travel Support, Pickup & Return Service and Return to Depot Service are not sold in all
language remote problem diagnosis and, geographic regions, but are supported in the countries listed below.
as locally available, onsite support in the
Tier 1 participating countries/geographic
Africa
locations listed.
Morocco Nigeria Republic of South Africa
Support is provided during the local Optional Services: ADP and DMR are offered in all countries listed.
countries/geographic locations' standard
office hours and days.
Americas
Please refer to the Travel Support Antigua and Barbuda British Virgin Islands Guam Panama
datasheet for the detailed service Argentina Canada Guatemala Peru
description. Aruba Cayman Islands Guyana Puerto Rico
Bahamas Chile Haiti Saint Lucia
Barbados Colombia Honduras Suriname
To contact the local HP Solution Centers
Belize Costa Rica Jamaica Trinidad/Tobago
for technical support, please visit Bermuda Dominican Republic Mexico USA
hp.com/country/us/en/wwcontact.html Bolivia Ecuador Netherlands Antilles Venezuela
Brazil El Salvador Nicaragua Virgin Islands
Optional Services Latin America: ADP is available in all countries listed above except Brazil.
Optional Services North America: ADP and DMR are available in the USA and Canada. ADP in the
USA is limited to claims up to the value of the purchase price of the covered device, or one
replacement device.
Middle East
Egypt Saudi Arabia United Arab Emirates
Optional Services: ADP and DMR are offered in all countries listed.
Europe
Andorra Iceland San Marino
Belgium Ireland Serbia
Bulgaria Israel Slovakia
Croatia Latvia Slovenia
Czech Republic Liechtenstein Spain
Denmark Lithuania Switzerland
Estonia Luxembourg The Netherlands
Finland Monaco Tunisia
Gibraltar Norway Turkey
Greece Portugal Ukraine
Hungary Romania
Optional Services: DMR is offered in all countries listed. ADP is only available in Andorra,
Bulgaria, Denmark, Estonia, Finland, Gibraltar, Hungary, Iceland, Israel, Latvia, Liechtenstein,
Lithuania, Monaco, Norway, Slovenia, Spain, Sweden, Switzerland, Tunisia, Turkey, Ukraine, and
the United Kingdom (direct customers only).
APJ
China Korea, South Singapore
Australia Japan Taiwan
India Malaysia Thailand
Hong Kong New Zealand Vietnam (Ho Chi Minh and
Indonesia Philippines Hanoi only)
Optional Services: ADP and DMR are offered in all countries listed above.
Travel zones
All hardware onsite response times apply only to sites located within 100 miles (160 km) of
an HP designated support hub. Travel to sites located within 200 miles (320 km) of an HP
designated support hub is provided at no additional charge. If the site is located more
than 200 miles (320 km) from the HP designated support hub, there will be an additional
travel charge.
Travel zones and charges, if applicable, may vary in some geographic locations. Response
times to sites located more than 100 miles (160 km) from an HP designated support hub
will have modified response times for extended travel, as shown in the table below.
Distance from HP designated support hub Onsite response time
0-100 miles (0-160 km) Next business day"
101-200 miles (161-320 km) 1 additional business day*
201-300 miles (321-480 km) 2 additional business days*
Beyond 300 miles (480 km) Established at time of order and subject to
resource availability
• Travel zone definitions ond corresponding response times vary in participating countries/geographic locations.
Contact the local sales office for details on travel zones and modified response times.
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© Copyright 2019, 2025 HP Development Company, L.P. The information contained herein is subject to change without notice. The only warranties
for HP products and services ore set forth in the express warranty statements accompanying such products ond services. Nothing herein should
be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Service levels ond response times for HP Core Packs may vary depending on your geographic location. Service starts on date of hardware purchase.
Restrictions and limitations apply. For details, visit hp.com/go/cpc. HP services are governed by the applicable HP terms and conditions of service
provided or indicated to customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and
such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.
4AA1-4160ENW, January 2025
