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Shravan Rajavath
EXPERIENCE
February 2023 - April 2025
Manager-Support for Finance team Neel blue technologies |
Hyderabad
• Supervising and supporting sales team members of Ecam CCTVs and
surveillance systems to various clients, such as UPS, FedEx, and
federal government airports.
• Handling key account and reconciliation. Maintaining Invoice and HNI
7702538130 data
• Directing the complete invoice generation and accounting.
Shravan.n.rajavath99@gmail.c
om • Analyzed actual financial results to budget, preparing variance
reporting to functional groups.
• Reviewed and reconciled daily cash transactions to ensure accuracy.
• Managed the reconciliation process for multiple accounts
SUMMARY simultaneously.
Versatile professional adept in • Created and updated financial reports on frequent basis to present
financial analysis, audit support, information to leadership teams.
account reconciliations and • Sharing MIS reports on Excel, Tableau, and summarizing operational
collections. Proficient in preparing performance metric
financial statements, monitoring • Maintaining reports related to call quality and chatbot responses, I
controls and completing closings. handle both inbound and outbound calls, as well as email requests for
Highly detail-oriented, proactive, time-specific footage retrieval, ensuring timely and accurate delivery in
and diligent. the required format.
• AHT, NPS, and CSAT score reports are shared with management.
Ticket response time report on an hourly basis maintained and
SKILLS overseen that TATs are maintained.
• Inventory management and timely updates on tickets. De-escalation of
• Team Management and Quality client complaints, and managing the escalation matrix.
Audit US GAAP , IFR(US) • Ensure all required compliance and regulatory documentation is up to
• Microsoft Dynamics, Salesforce date.
CRM tool, mainframes, SQL, • Maintained and developed a break tool for staff, and a leave updating
and Excel, VBA macros. tool for internal purposes using Excel and VBA macros.
• MIS reports • Developed and implemented strategies to increase customer
• Tableau and SQL satisfaction and loyalty.
• Performance management • Conducted regular meetings with teams to discuss progress and
• KPI and KRA management identify areas for improvement.
• Microsoft Excel • Coached, mentored, and trained team members in order to improve
• Data analysis their job performance.
• Agile and Six Sigma methods • Scheduled interviews for potential candidates, and conducted reference
• Hiring checks prior to hire.
• Budget management • Provided leadership during times of organizational change or crisis
• DMAIC and RCA situations.
• Provide guidance and training to team members to enhance their
performance.
June 2021 - January 2023
Manager-Operations- Remote Work Type The William light institute
ULG | Melbourne, Australia
• Responsible for proactively managing relationships with all
.
stakeholders, and capacity planning based on budget allocation.
• LMS and Moodle system development and implementation plan, with
required manpower design and flow chart of the process.
• Managing the ledger, profit and loss statements, and liabilities of the
organization as per AUS rules.
• Assesses documentation, provides advice, and information to staff.
• Conducting internal and external audits, and managing a team of
auditors.
• Managing a team of 20 people remotely, and an audit team of 9 folks.
• Implementation of Six Sigma Lean in processes and improved process
efficiency.
April 2019 - November 2020
Assistant Manager Operations K- Fintech Pvt Ltd | Hyderabad
• Handling a team of 45 registered and transfer agents for the Invesco
mutual fund process, and dealing with systematic investment plans,
systematic withdrawal plans, and transfer plans.
• Using SQL and MS access to update of client deduction and deposits of
SIP.
• MIS reports are prepared for weekly, monthly, and quarterly
transactions from direct investors and NSE, BSE.
• Maintaining quality metrics and auditing transactions with a special
driven plan and strategies.
• Maintaining the escalation matrix and providing a timely solution to the
counterpart for the remediation plan.
• Budget allocation for various projects, and implementation of quality
methods.
• Training new folks on the process and hiring.
• Reconciliation of investments and bank deposits at our end, and submit
a report on a daily basis to the Asset Management Center (Invesco
Mutual Fund).
• Handled a hackathon to drive process efficiency.
• Maintained performance management reports.
• Good understanding of the mutual fund industry, net asset value, and
other financial terminology.
• Execution of work allocation in the team and getting it completed in
TAT.
• Managing other funds apart from Invesco in the absence of
management and during crisis time.
• Implementation of the Agile model and the Scrum model.
• Expertise in root cause analysis and the 5Y method.
• Six Sigma methodology for the development of new automations in
processes and identifying gaps, resolving those gaps with critical
solutions for various levels of quality assurance.
• Assist the testing team in the overall testing process, and perform UAT
with the client.
• Interaction with the developer for process mapping and team
managers.
• Documenting user stories, business requirement documents, and
functional requirement documents.
September 2017 - April 2018
Management Trainee (First Level Manager) Genpact India Pvt LTD |
Hyderabad
• US healthcare domain handled a team of 45 agents for claims payment
posting and receivables.
.
• Maintaining accounts receivable of U.S. health care (Medicare Part D)
and handling client calls, reports.
• Handling a team size of 40 members:
• Identifying process efficiencies, raising recommendations for
automation and other parts of healthcare accounts receivable.
• Updating weekly and monthly AR reports for the client, and resolving
escalations from the client. Tools used are MS access, SAP objects
and Tableau.
• Maintaining call data of team member and drive them for A/R calling
requests
• Approving IT automation ideas as per six sigma lean projects and make
them implemented within time span
• Preparing daily reports on shrinkage, attendance, inventory inflow and
outflow, login timing capture tool, capacity planning, and escalation
resolving.
• Point of contact for client and IT teams for automation in process and
SOP updating process
September 2010 - June 2017
Team Leader- Subject Matter Expert Optum-United health groups
information technology Pvt Ltd | Hyderabad
• Supervising a team of 30 associates and clarifying all the process -
related queries.
• Handled a high volume of inventory and was responsible for the entire
inventory management.
• Taking calls from the counterparts related to inventory, clarification, and
SOP updating.
• Maintaining reports of all the calibration calls and inventory related to
both inflow and outflow.
• Point of contact for all automation to IT support teams, providing
process insight-related queries.
• Strong knowledge of NDB (network database) mainframe, nice
application facets (CSP, RV, Unison, and GLHP), and Phycon for
provider business, along with strong knowledge of Cosmos.
• Responsible for the accuracy and completion of provider records across
various applications like different variants of facets and diamond from
NDB for my team members
• Data analysis using MS Excel and creating various reports, like
dashboards.
• Maintaining production and quality as per the SLA.
• Responsible for testing macros developed for the process, and
ensuring they work perfectly before implementing them within the team.
• Generate various reports, like TMS (Time and Motion Studies),
downtime tracker, and production details.
• I was given the opportunity to be the SPOC for employee engagement
activities, which involved conducting fun sessions, etc.
• I was given the opportunity to be a trainer, as well as an auditor of new
joiners.
• Adjudication of claims by provider selection, member selection, and
checking copay, coinsurance, and provider selection based on ICD -10
code and CPT, HIPCC codes.
• Reviewing the claim for payment (payor side).
• Claim pricing as per co-pay, deductible and coinsurance
• Training new folk on process
• Taking calls on inventory status from on shore and resolving quires of
new folk
• Giving update on process instruction changes and new projects to the
.
team
• Routinely analyzing results of quality reviews to report out error trends
EDUCATION AND TRAINING
June 2018
Certificate of Entrepreneurship And Innovation | Diploma(Regular)
Indian School of Business, Gachibowli Hyderabad
January 2017
Certified in Advance MSExcel, Grade- B (75-80%)
Manipal University
Class: Grade- B (75-80%)
January 2007
M.Sc.-Full Time, First class (Regular)
University of Hertfordshire- Hatfield- UK
Class: First class
January 2007
B.Sc.-Full Time, First class (Regular)
Osmania university-Hyderabad
Class: First class
January 2005
Diploma in computers applications, First class (Dual course)
Sisi-cmtes computer institute-Hyderabad
Class: First class
ACCOMPLISHMENTS
• Received letter of loyalty from CEO of United Health Group
• Six Sigma Yellow Belt trained Achieved the best IT SPOC award
• Best Team Management Award.
PERSONAL INFORMATION
• PAN number: BMUPS5047N
• Date of Birth: 16/12/1985
ADDRESS
Swarnapuri Colony, HMT4th venture Miyapur Hyderabad
LANGUAGES
English, Hindi, Telugu
HOBBIES AND INTERESTS
Playing Cricket, Soccer, listening to music and Singing, Cooking
