Choose the correct answer:
1) Technology and computer software’s are used in ______.
a) increase productivity, sales, and time
b) increase sales and reduce productivity
c) increase sales and reduce time
d) none of the above is true
2) Technology helps employees to communicate easily with external stakeholders
such as ______.
a) customers
b) investors
c) both a and b
d) partners
e) all of the above
3) Using _____ facilitate communication at all levels.
a) hand-writing information
b) applications and programs
c) both a and b
d) none of the above
4) ______ can help businesses to visualize their data in charts and graphs.
a) PowerPoint
b) Microsoft Excel
c) Google sheets
d) Tableau
5) After ______ the technology can be used in following up or tracking further
action.
a) ultimate outreach
b) initial outreach
c) both and b
d) none of the above
6) The database of customers can be used to _______.
a) make calls
b) send e-mail messages
c) both and b
d) none of the above
7) Software programs enable organizations to______.
a) organize data effectively
b) hinder needed information
c) both and b
d) none of the above
8) _____ means firm’s tasks quicker and cheaper.
a) Improving communication
b) Analysing data
c) efficient daily operations
d) none of the above
9) Inventory management software is used to ______.
a) check real-time levels
b) trigger orders to low supply
c) both a and b
d) none of the above
10) E- business include the process of ______ products and services through
using technologies.
a) buying
b) selling
c) both a and b
d) exchanging
e) all of the above is true
11) Innovations in technology includes which one of the following?
a) improving existing business processes
b) developing new business models
c) both a and b
d) none of the above
12) ______ have been the early adopter of e-business innovations.
a) small sized enterprise
b) large organization
c) medium sized enterprise
d) both a and c
e) all of the above
13) Increasing number of _______ are rapidly adopting e-business to extend a
market base.
a) small sized enterprise
b) large organization
c) medium sized enterprise
d) both a and c
e) all of the above
14) _____ are early adopter of e-business, while _____ adopt it to expand market
base.
a) medium-sized enterprises, large organizations
b) small-sized enterprises, medium-sized enterprises
c) large organizations, small and medium enterprises
d) none of the above
15) Increasing number of SMEs adopt e-business to ______.
a) extend market share
b) better serve customers
c) stay competitive
d) both a and c
e) all of the above
16) The growth of e-business has been phenomenal in terms of _______.
a) profit margin
b) sales volume
c) both a and b
d) none of the above
17) The growth rate is ______ as the market becomes more saturated with online
shoppers.
a) declining
b) increasing
c) the same
d) none of the above
18) Obstacles to online retails sales growth include _______ aspect.
a) social
b) physical
c) both a and b
d) none of the above
19) The paradigm shift comes from using disruptive technology achieve all of the
following Except_____.
a) reducing complexity in business
b) reactive to the business problems
c) both a and b
d) none the above
20) There are _____ main theories of e-business.
a) four
b) two
c) three
d) none of the above
21) Transaction cost economies (TEC) theory can be used to explain the
phenomenal growth of _______.
a) C2C, B2B
b) B2C, G2B
c) B2B, G2C
d) B2C, B2B
e) none of the above
22) TEC can be used to explain the phenomenal growth of_______.
a) online digital content
b) digital services
c) both a and b
d) software
e) all of the above
23) Which one of the following is TRUE about digital goods?
a) It involves no variable cost for production.
b) It involves variable cost for production.
24) _____ includes cost of coordination and monitoring operations.
a) Transaction cost economies (TCE)
b) Agency cost economies (ACT)
c) both a and c
d) none of the above
25) ______ arises when agents make decisions that are not in the interests of
principals.
a) opportunity cost
b) opportunity benefit
c) both a and b
d) none of the above
26) IT enables companies to lower agency costs through effective coordination
of agent activities.
a) True
b) False
27) ACT theory can be used to explain the phenomenal growth of B2C and B2B
e-commerce.
a) True
b) False
28) E-recruiting reduces agency cost in all of the following Except_____.
a) hiring managers
b) customer communication
c) job applicants
d) both a and c
e) all of the above is true
29) E-business can reduce agency cost by effectively ______.
a) mentoring web site activities
b) improve customer communication
c) both a and b
d) coordinating sales activities
e) all of the above
30) The effect of the network externality _____ during the formation of the
sales strategy.
a) increase
b) decrease
c) remains the same
d) none of the above
31) The network externality considered as a unique feature of______.
a) online services
b) software products
c) both a and b
d) none of the above
