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Chris CV

Christopher Navarra is an experienced team leader and customer service professional with a background in account management and social media. He has held various roles focusing on team performance, training, and customer support across multiple platforms. Navarra is seeking a position that leverages his skills to contribute to a new firm's growth.

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Christopher Navarra
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9 views1 page

Chris CV

Christopher Navarra is an experienced team leader and customer service professional with a background in account management and social media. He has held various roles focusing on team performance, training, and customer support across multiple platforms. Navarra is seeking a position that leverages his skills to contribute to a new firm's growth.

Uploaded by

Christopher Navarra
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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CHRISTOPHER

NAVARRA
Team Leader | Customer Service
EXPERIENCE
July 2023 - February 2025
Senior Account Manager | Account Manager | Social Media
Manager | Chatter |
Promoting accounts on different social media platforms
Providing content ideas to the model and making sure that
their producing high quality content
About Me Monitor team performance and report on metrics.
Providing real-time support to newly hired.
To seek position requiring my Oversee day-to-day operation
knowledge and skills and be able to Discover training needs and provide coaching.

contribute to the continuing growth


of the new firm I may affiliate with.
May 2021 - Nov 2023
Team Leader | Subject Matter Expert
+639106832828 TaskUs House Team Work | Clark Pampanga
Monitor team performance and report on metrics.
Providing real-time support to newly hired teammates
navarrachristopher@gmail.com Oversee day-to-day operation
Discover training needs and provide coaching.
Skype ID: toffheer23 Delegate tasks and set deadlines.
Create an inspiring team environment with an open
communication culture.
Set clear team goals
SKILLS SUMMARY
Recognize high performance and reward accomplishments.
Encourage creativity and risk-taking;
Leadership Suggest and organize team-building activities.
Management Skills
Team Handling
September 2020-May 2021
Customer Support (Voice/Chat/Email)
Administrative Task
TaskUs House Team Work | Clark Pampanga
Customer Service Answering calls, emails and chats.
Phone Support Provide resolution to customer's issue and excellent
Email Support
customer service experience.
We mainly support customers from United Kingdom,
Chat Support Australia and Singapore.

TOOLS May 2019-May 2020


Customer Support / Appointment Setter (Voice) | SSE UK
Salesforce Amazon Connect Foundever | Tarlac City
Canva MS Teams Setting an Appointment for Smart Meter installation
Checking for the most convenient time for the customer to
Avaya Zoom conduct the installation.
Zendesk G Meet Making an outbound call to customers for possible smart meter
sale.
MS Office Power BI Providing excellent customer service.
G Suite Hubstaff
Slack May 2018-May 2019
Customer Support (Voice) | Staples
Foundever | Tarlac City
EDUCATION Provide introductory information to new customers and ensure
Tarlac State University satisfaction with the products and services from Staples.
Make follow-ups with clients to check if they are satisfied with
Civil Engineering
any purchases.
2011 Letting customers know about additional products, discounts,
and promotions.

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