BCR Paper Pattern (Tentative)

7(a) Comprehension Unit- III 3+2

7(b) Note-Making 3+2

8(a) Communication Unit-I 2

(b) Vocab, Direct-Indirect Unit-II 3
(c) Précis Unit- IV 5

9(a) Communication Unit-I 2

(b) Vocab, Direct-Indirect Unit-II 3
(c) Report/ circular/ Memo Unit- IV 5

10(a) Communication Unit-I 2

(b) Active-passive, Unit-II 3
Direct-indirect
(c) Article/ circular/ email Unit- IV 5

11(a) Communication Unit-I 2

(b) Idiom, Active-passive Unit-II 4
(c) Resume along with Unit- IV 4
letter/ Email/letter
 BCR Short-Notes

Unit - 1
The word communication has been derived from the Latin word
'communis' that means ‘common’. Thus, communication signifies sharing
of ideas in common.

Keith Devis:
“Communication is a process of passing information and understanding
from one person to another.”

In simple words communication is an exchange of facts, ideas, opinions,

or emotions by two or more persons.

The Process of Communication

Communication process is the set of some sequential steps involved
in transferring message. The process begins when the sender sends a
message to the receiver and ends with receiver’s feedback to the sender.

1. Sender or transmitter: The person who desires to convey the message

is known as sender or communicator.

2. Message: It is a subject matter of any communication. It may involve

any fact, idea, opinion or information.

3. Encoding: The process of converting the message into words, symbols,

pictures, signs etc. is called encoding.

4. Communication channel: Communication channel is the media through

which the message passes. It may be formal or informal.

5. Receiver: The person who receives the message is called receiver.

6. Decoding: Decoding is a mental process by which the receiver draws

meanings from the words, symbols or pictures of the message.

7. Feedback: The reaction or response of the receiver is known as

feedback.
  If in the examination, the question is about the steps in
communication, include purpose also.

Types of Business Communication on the basis of

Channel/Method Purpose/ Style

1. Verbal 1. Formal
(Involves the use of words – written/) (Through org. hierarchy/ Chain
of Command)
- Oral Communication - Vertical
(Thru spoken words) - Horizontal
- Written Communication - Diagonal
(Through SMS, e-mail, letters etc.)

2. Non-Verbal 2. Informal
(Wordless messages) It is casual, friendly & unofficial.
Body language, It doesn’t follow official rules/ procedures
Paralanguage,
Aesthetic,
Appearance,
Symbols

3. Visual
(Includes signs, typography, graphic design, graphs etc.)

NETWORKS OF COMMUNICATION

A communication network refers to the method/ pattern of contacts

among the members of an organization. It determines the speed,
accuracy and smoothness with which the message flows throughout the
organisation.
 1. Vertical Network: The vertical network is usually between the
superior and subordinate and vice versa. It is two-way communication.

2. Circuit Network: When employees at the same level of authority

communicate with each other, it is a circuit network.

3. Chain Network: This network of communication follows the

organisational hierarchy and chain of command.

4. Wheel Network: This is network, a single controlling authority gives

instructions and orders to all the employees working under him/her. Here
all subordinates receive commands from one superior and report to him.

5. All Channel/ free flow or Star Network: Under this network, there
is no restriction on the flow of communication. Everyone is free to
communicate with anyone and everyone in the organisation. Information
flows fast, though there may be problem of coordination.

Characteristics/ Essentials of Effective Communication

1. Pre-thinking: (Think before you speak) Pre-thinking enables the

sender to develop a creative message and to transmit it efficiently.

2. Specific Objective: The communicator must know the objective of

communication and must arrange the message accordingly.

3. Timeliness: Message must be transmitted in appropriate time.

4. Clarity: To be effective, the message must be expressed in simple and

easy to understand language.
 5. Completeness: Completeness results in better understanding by the
audience as they get all desired and crucial information.

6. Conciseness: (Brevity is the essence of business communication)

The concise message is one that contains only relevant and necessary
facts, avoids repetition, and organizes properly.

7. Consideration: (It implies “stepping into the shoes of others”)

Effective communication must take the audience’s viewpoints,
background, mind-set, education level etc. into consideration. Self-
respect and emotions of the audience must be maintained.

8. Correctness: The must be accurate in all aspects. False, manipulated,

and exaggerated information make the communication ineffective.

9. Concreteness: Use facts and figures instead of abstract ideas.

10. Use of Appropriate Media: The sender should select the written or oral
media depending on the nature and importance of the message,
availability of time, cost, receiver’s ability etc.

11. Attention and Effective Listening: The communicator is also an

effective listener. He has to listen attentively the response of the
receiver. Therefore, the sender should possess the ability to hear the
receiver’s response attentively with due patience.
 Listening Skills

Listening is the ability to accurately receive and interpret messages in the

communication process.
 Teamwork. When team members listen to each other they are better
able to share ideas and solve problems.
 Decision Making. Making the best possible decisions requires knowing
all of the available information.
 Managing and Supervising. Mangers need to listen with empathy,
compassion and respect. This will allow employees to feel valued and
trusted.
 Customer Service. Listening patiently and helping the customer fully
express their issue can provide the extra insight needed to answer
questions and solve problems in a way to satisfy the customer.
 Sales. Listening to a customer’s needs before you start talking about
the sale can provide the information you need to tailor your presentation
to the client/customer.
 Negotiation. If you listen with an open mind, you can find clues as to
what terms the other party will and won’t accept.
 Importance of Business English:

English language is estimated as the 3rd largest mother tongue in the

world. Business English is a specialised part of English that targets the
language which is most commonly used in the business world.

Business English teaches:

- the vocabulary
- How to write business letters/ emails etc.
- how to deliver presentations
- how to put forth opinions & conduct meetings.

Other aspects of learning Business English include writing circulars,

memos and emails, applying for roles and understanding job profiles,
which is the need of any profession. Understanding English language also
helps a student in improved understanding of the subject and better
presentation of the answers to maximise the score.

In a nutshell, learning Business English language helps a student to express

his ideas in a better way and also helps him to have better employment and
growth opportunities.

Difference between General English and Business English

General English focuses more on the day to day conversation and involves
the use of basic vocabulary and grammar. It leans more on a casual tone.
On the other hand, business English is more extensive and specific. It is
mainly used as a language tool for business, as it is applied in a more
professional context. Learning business English can be empowering for
individuals who aim for their professional growth, it also helps in enriching
one’s personal development which may lead to opening door for new
opportunities.

While both are kinds of English language as forms of communication, the

approach and objectives of these two widely vary from each other. The
approach for the general English leans more on the basic, conversational,
day-to-day use of words, while business English is a systematic and complex
mode of speaking the said language.
 Barriers to Communication

Barriers to communication mean obstacles to the process of

communication which cause misunderstanding, confusion and overall
miscommunication.

1. Organizational barriers:
 Negative organizational climate
 Absence of communication policy
 Excessive authority layers
 Status difference
 Inappropriate information transmission
 Filtration of information

2. Language or Semantic Barriers:

 Technical Jargon
 Symbols or Words with Different Meanings
 People may interpret the same word in different ways.
 Use of Local Dialect/ Different Languages

3. Technology Barriers:
In this modern era, if one is not familiar with video conferencing, SMS,
emails, WhatsApp etc. may fail to communicate effectively.

4. Physical barriers: Physical barriers are the result of

 noise,
 distant location,
 outdated technology
 Lack of good infrastructure etc.

5. Cultural Difference: Difference nations have different cultures.

Lack of proper knowledge and wisdom to the culture of receiver may be a
reason of communication problem.

6. Physiological Barriers: Poor eye sight, difficulty in hearing, ill

health etc. act as the barrier to effective communication.

7. Emotional Barriers: Anger, jealousy, anxiety, fear of criticism etc.

8. Gender Barriers: Men and women communicate differently. Men

tend to talk in a logical and linear manner whereas women tend to be
more emotional and verbose. Due to traditional mindsets, men find it
difficult to take orders from or provide information to women.
 Unit-II: Grammar & Vocabulary

The Sentence:
A group of words that makes complete sense is called a sentence.
Eg. The sun sets in the west.

The Phrase
A group of words that makes sense but not the complete sense is called a
phrase.
 It can’t be used alone but can be used as the part of the
sentence. It doesn’t carry any finite verb.
Eg. The sun sets in the west. (in the west is a phrase)

The Clause
A clause is a group of words containing a subject and a verb. It can be an
independent clause or a dependent clause.

An independent clause can stand by itself as a complete sentence.

Eg. The dog barked at him. (It is an independent clause/ sentence)

A dependent clause can’t stand by itself, it depends on the main

(independent) clause
When the man broke into the house,….. (It is a dependent clause,
one must join an independent clause to complete it)

When the man broke into the house, the dog barked at him.

Dependent clause Independent clause

Phrase, clause and sentence:
A phrase - Contains no finite verb, can never stand on its own.
A clause - Contains a finite verb, it may or may not stand on its own.
A sentence - Contains at least one finite verb and always stands on its
own.

Types of sentences

(On the basis of function) (On the basis of structure)

Declarative Sentence Simple Sentence
(Carries only one finite verb)
(a) Affirmative/ Positive
He plays hockey. He sat under a tree.
(b) Negative The earth revolves around the sun.
He doesn’t play hockey. The cat is sleeping.

Interrogative (Question) Compound Sentence

Sentence carries two or more independent
- What is your name? clauses. These can be formed with:
- Will he come today? - semi-colon (;) / comma / Colon
- He is going, isn’t he? (:)
Seema cooked the dinner before
leaving for the party; Arjun
locked the door.
- conjunction (For, And, Nor, But,
Or, Yet, So/ still).
I like coffee and Reena likes tea.
Rohit is happy, but Sita is sad.
- Either.. or, neither.. nor, not
only.. but also
She is neither honest nor
sincere.
Imperative Sentence Complex Sentence
(order/command, request, advice, carries a principal/ main clause and
proposal or suggestion) one or more subordinating clauses
- Do it at once. (Order) (Common subordinating
- Keep off the grass. (Command) conjunctions: Since, because,
- Please help me. (Request) unless, until, till, while, that, when,
- Work hard. (Advice) if, though, although, while, even
- Let’s go for a walk. though, whereas, whereas etc.)
(Suggestion) - We missed our plane because we
were late.
- Her father died when she was
very young.
Exclamatory Sentence Complex Compound
(Expresses strong feeling or consists of at least two independent
emotion such as joy, sorrow, clauses & one or more dependent
regret, surprise, wonder etc.) clauses.
- How beautiful the flower is! - He left in a hurry after he got a
- Hurrah! We have won the phone call but he came back five
match. minutes later.
- The dog, which is eating the
bone, is happy, but the cat is
sad.
 Tenses & Active-Passive

Active voice Passive voice

Simple present V1 + s/ es is / am / are + V3

tense
I write a letter. A letter is written by me.

Present is/am/are + V1+ing is/am/are + being + V3

continuous
tense I am learning my lessons. My lessons are being learnt by me.

Present perfect has/have + V3 has/have + been + V3

tense
You have written letters. Letters have been written by you.

Simple past V2 was/were + V3

I took tea yesterday. Tea was taken by me yesterday.

Past continuous was/were + V1+ing was/were + being + V3

tense
I was learning my lessons. My lessons were being learnt by
me.

Past perfect had + V3 had + been V3

tense
I had finished the project. The project had been finished by
me.

Simple future will/shall + V1 will/shall + be + V3

tense
I will finish the job. The job will be finished by me.

Future perfect will/shall + have + V3 will/shall + have + been + V3

I will have finished the job. The job will have been finished by
me.
Forming Passives with Modals Object + (may, must, can, could, ought
to, should) + be + verb3
Our English teacher may give an An exam may be given by our English
exam today. teacher today.
You must obey the traffic rules The traffic rules must be obeyed
She cannot climb on the hill. The hill cannot be climbed by her.
You should warn him about stray He should be warned about stray dogs
dogs. by you.
You ought to obey your parents. Your parents ought to be obeyed by you.
Changing an imperative sentence in the active voice to passive
Let + object + be + past participle.
Active Passive
Do it. Let it be done.
Open the door. Let the door be opened.
Throw the ball. Let the ball be thrown.
Help me. Let me be helped.
You are requested to help me.
Learn the poem. Let the poem be learned.
You are asked to learn the poem.

Here the active verb does not have an object. Therefore, the passive
form should begin with you.
Work hard. You are advised to work hard.
Lock the door at night. You are advised to lock the door at
night.
Get out. You are ordered to get out.

When the active voice is in the negative, the passive voice takes the
form:
Let + object + not + be + past participle.
Do not beat the dog. Let the dog not be beaten.
Don’t tell him anything. Let him not be told anything.
Don’t touch it. Let it not be touched.
You are warned not to touch it.

When there are two objects in an active sentence, there are two
possible passive sentences.
Active: The professor gave the students the books.
Passive: The students were given the books (by the professor).
Passive: The books were given to the students (by the professor).

Prepositional Sentences:
Active sentence Passive sentence

Someone broke into the pet shop. The pet shop was broken into.

They looked for the baby. The baby was looked for.

Someone shouts at the man. The man is shouted at.

Parents object to children watching Children watching movies are

movies. objected to by parents.
 How to Change Voice from Passive to Active
In order to change passive voice to active voice, recognize the subject
then rewrite the sentence so the subject is performing the action.

Mary enjoys reading.

Reading is enjoyed by Mary.

(Refer to your BCR book & class notes for more details)

Direct and Indirect Speech

Direct Speech: In direct speech, we convey the message of the speaker

in his own actual words without any change to another person.

Indirect Speech: In indirect speech, we convey the message of the

speaker in our own words to another person.

Rule: For changing to Indirect Speech, Pronouns of Reported Speech are

changed as per "S O N = 1 2 3" Rule.
If Person of Pronoun of Rule Change the Person of Pronoun as per
Reported Speech is Reporting Verb's
First Person S Subject
Second Person O Object
Third Person N No Change

Rule: If Tense of Reporting Verb is either Present Tense or Future

Tense, we do not make change in the Tense of Reported Speech.

 He has said, “Radha dances on the stage.”

 He has said that Radha dances on the stage.

 I will say, “He loves his mom.”

 I will say that he loves his mom.

If the tense of Reporting Verb is Past Tense then in Indirect

Speech Tense of Reported Speech is changed to Past Tense as per
Rule given below:

Rules Direct / Indirect Speech

Simple Present Changes to Direct: He said, “I am busy.”

Simple Past Indirect: He said that he was busy.
Present Continuous Changes to Robin said, “I am suffering from fever.”
Past Continuous Robin said that he was suffering from fever.

Present Perfect Changes to She said, "He has finished his work."
Past Perfect She said that he had finished his work.

Present Perfect Continuous She said, “It has been raining for three
changes to days.”
Past Perfect Continuous She said that it had been raining for three
days.

Simple Past Changes to He said, “I bought a table.”

Past Perfect He said that he had bought a table.

Past continuous Changes to He said to me, “I was waiting for you.”

Past Perfect continuous He told me that he had been waiting for me.

Past Perfect She said, “She had consulted a doctor.”

(No Change In Tense) She said that she had consulted a doctor.

Past Perfect Continuous She said, “I’d already been teaching for five
(No Change In Tense) minutes.”
She said she’d already been teaching for five
minutes.

Future Simple, He said, “I will buy a mobile.”

will into would He said that He would buy a mobile.

Future Continuous, I said to him, “I will be writing to him.”

will be into would be I told him that I would be writing to him.

Future Perfect, She said, “they will have achieved the

will have into would have target.”
She said that they would have achieved the
target.
Changes in Modals
CAN changes into COULD He said, "I can drive a car."
He said that he could drive a car.

MAY changes into MIGHT He said, "I may buy a computer."

He said that he might buy a computer.

MUST changes into HAD TO He said, "I must work hard."

He said that he had to work hard.
These Modals Do Not Change: Would, could, might, should, ought to.

Would They said, "we would apply for a visa."

They said that they would apply for visa.

Ought to He said to me, "you ought to wait for him."

He said to me that I ought to wait for him.

For Interrogative, Imperative, exclamatory, Optative sentences etc. and

from indirect to direct speech, refer to your BCR Book.

Vocabulary Building: Refer to your BCR Book & class notes

 Unit – III: Comprehension Passages & Note Making
Comprehension: Strategies for attempting comprehension
passages-

1. Read the passage carefully to understand the main idea. Do not

read half and assume the rest (in case of lengthy paragraphs).
2. After 1st read, read the questions once.
3. Reread the passage, marking the specific information related to
questions.
4. Many a time, students feel that two answers are appropriate in the
context. However, there will always be fine differences. Therefore,
re-read and choose carefully.
5. Summary of the passage should be according to the given word
limit/ instructions or not more than 25% of the given passage in
one’s own words.

Note Making: Points to be remembered:

 Must write the title.
 It should state what the majority of the passage talks about.
 Minimum 4 and maximum 8 abbreviations should be used in note
making.
 Make key to abbreviations after writing the notes and not after the
summary.
 Helping verbs, articles, pronouns and determiners should be
omitted.
 Write minimum 3 main heading and 3-4 sub-headings (do not
write too many subheadings)
 Write phrases not complete sentences.
 Do not forget to use indentation.

Example:
A. Rd the para
A.1 Rd twice
A.1.1 1st time – Idtfy main idea
A.1.2 2nd time – Idtfy important points
A.2 UL imp. Words

B. Systematically Plan & divide content acc. to

B.1 theme
B.2 importance
B.3 time
B.4 Avoid adding your own interpretations

C. Write heading
C.1 sub - headings
C.1.1 Add related pnts
C.1.2 use phrases
 C.1.3 ignore unimp. information
C.1.4 indent and number sub-headings and sub- points
C.2 abbreviation
C.2.1 Repeated words should be abbreviated.
C.2.2 use common symbols and acronyms
Key to abbreviations (Minimum 4 & Max. 8)
1. Rd - Read
2. Idtfy - Identify
3. pnts – points
4. imp – important

Summary: It must be written from notes in one’s own wordings not

exceeding 25% of the original text.

Unit- IV Writing Skills

There are four main types of writing;
1. Expository/ Explanatory: Impartial & based on facts
2. Persuasive/Argumentative: Debate, discussions
3. Descriptive: More detailed
4. Narrative: Usually fictional

1. PRÉCIS WRITING
Essentials of Precis Writing
1. The precis must not exceed one-third of the length of the original
passage.
2. The precis is usually written in indirect form.
3. The precis should be in own words of the precis-writer.
4. The combination of the sentence of original passage should be avoided
at the maximum.
5. Different paragraphs may be used in precis-writing. At the same time,
there must be a continuity from first paragraph to next paragraph.
6. The precis must be in simple and direct. There should not be any
grammar mistake in the precis-making.
7. Every precis must have a short and appropriate title.

2. Article Writing
An article is usually considered part of informal writings. There are no
rules to abide by however, following elements are included in article
writing.

Format of an Article:
Heading/Title: It should be Eye- catching.
By Line/ Name of the writer: A by-line gives the name and often the
position of the writer, along with the date. Usually, it is mentioned under
the title towards the right.

Introduction: Introduction should be catchy. A powerful quote/ shocking

statement/ startling fact, statistics can also make an article interesting.

Body: It generally consists of 2-3 paragraphs detailing the various

aspects of the topic i.e. factual information, merits, demerits,
consequences, causes & effects etc.

Conclusion: Ending is a summary or in some cases a statement that

there is more to be learned. One may conclude with a final opinion,
recommendation or a comment expressing a hope, a warning, an appeal
or a call for action. Leave a feeling among readers that article has come
to a successful conclusion.

3. Report Writing
Report has also been defined as “A communication from someone who
has the information to someone who wants to use that information”.
Reports can be:
1. Newspaper report
2. Magazine report
3. Official reports for various organisations

Format of Newspaper/ Magazine Reports:

 Title/ Heading
 By line (name of the author)
 Place, date (date is not always mentioned)
 Body of report.

Official reports may however have different formats depending upon

the requirements.

4. WRITING FORMAL MAILS

Format of an email:
From: Name of person sending the mail.
To: Name of recipient(s)
Subject: State it clearly and concisely.

The Message Body: It contains:

Opening Salutation: Dear Sir/ Madam/ Dear Mr. Gupta/ Hi all
Main body: It contains:
 Opening paragraph: The main idea/ reason for writing the mail.
 Following paragraphs: giving relevant details.
 Closing: make a concluding statement/ suggestion/
Recommendations to address the issue or problem/ Suggestions on
 the timeline for resolving the issue
 Signature Line: It includes signature, name and designation of the
sender.

5. Official Circulars
Format of a circular:
Circular No. XXI October 5, 20XX

<Subject>

For all employees

Directly write the reason for writing office circular

< Name >

<Designation>

6. MEMOS
Format of Memo (IOM):
<Name of the Company>
<Address>

Interoffice Memo
TO:
FROM:
DATE:
SUBJECT:

Directly write the reason for writing MEMOS

[Pl. note that a memo may or may not be signed.]

 7. Formal Letters

Sender’s Address Paras Institute of Commerce [P] Ltd.

(Name of the DSS 24-25, PLA Shopping Complex
sender/ Designation Hisar
is not mentioned Tel:+98966 85777
here) Email:parasinstitute@gmail.com

Date 31 October, 2019

Name , Mr. / Ms Sharma

Designation, The Manager
Company’s name New Golden Furnishers Co.
and Jhandewalan
Address of the New Delhi
Receiver
Salutation Sir/Madam

Subject Subject: Order for Institute Furniture

Body of the letter: After going through your catalogue of office furniture, we
Introduction wish to place an order for the following items for our
school.
S. No. Item Quantity
Detailed description1. Dual Desks 400
2. Writing Chairs 200
3. Wooden Chairs (General Size) 100
4. Table (General Size) 50
All the items should be as per the specifications
mentioned in your quotation. Substandard material will be
returned. The delivery should be made before April 15,
2018 failing which the order will stand cancelled.

Please send the bill after deducting the discount as

Conclusion applicable.
As agreed upon earlier, payment of the bill will be made by
cheque in favour of the firm within 10 days after the delivery
of items.

Complimentary Yours sincerely

Close

Signature Rahul Sharma

Designation of Purchase Manager
Sender
(if applicable)
RESUME WRITING
Example: Chronological Format
<Name>
<Address 1>
<Address 2>
Phone: 98XXXXXXXX

Career Objective:
To Work in a dynamic environment that provides me tremendous
opportunities for growth in career and where I can utilise my skills and
abilities to the maximum.

Work Experience:
XYZ & Associates, Mumbai 2004 – PRESENT
Chartered Accountant
 Dealing with different clients to understand their trading scopes and
status of accountings.
 Managing their financial systems and budgets.
 Preparation of reply to notices of Income Tax Authorities.
 Preparation of Sales Tax, Service Tax and Wealth Tax Returns of
various clients.
 Providing expert financial advice for the decision-making process.
 Responsible for submission of reports to the management.

Goel & Associates Chartered Accountants, N. Delhi 2001 – 2004

Inter Qualified Chartered Accountant
 Worked as a core team member of engagement teams for statutory
audits and Tax Audits to clients across varied sectors of the
industry.
 Independently handled assignments and maintained liaison with
clients.
 Prepared financial statements of various companies and firms.

EDUCATION:
 Chartered Accountancy Course from ICAI
CA – Final Cleared in 2004
 B.Com. (Pass) from Hansraj College, Delhi University in 2000

Computer Knowledge:
 Well versed with MS Office, Tally
 Completed compulsory 250 hours of Computer Training as per ICAI
curriculum schedule.

PERSONAL DETAILS:
Date of Birth :
Marital Status :
Languages Known :
Date:
Place: <Name>
 MEETINGS

A meeting is a gathering of two or more people for a particular purpose.

- To plan - to organise
- To sort our conflicts - to deal with problems
- Making decisions

The Agenda

Agendas are the blueprints for building successful meetings. It

provides lists of topics to be discussed at the meeting.
It can be presented in Narrative form or tabular form

Format - 1 for Meeting Agenda (Narrative form):

Meeting Agenda

Location :
Date :
Time :
Objectives :
Attendees :

Agenda Items

I. Call to Order
II. Introductions & Roll Calls
III. Approval of Previous Meeting Minutes
IV. New Business
V. Adjournment

*** Call to order means “Let the meeting begin”

Format - 2 for Meeting Agenda (Tabular form)

Meeting Agenda

Location :
Date :
Time :
Objectives :
Attendees :
Agenda Items

Time Topic Speaker

9:00am Introduction Name of the speaker
9:15 am Discussing upcoming strategy Name of the speaker
for launch of new product
9:45 am Project Report Name of the speaker
10:15 am Tea break
10:35 am Market trends Name of the speaker
11:00 am Open house
11:35 am Thank you note Chairperson

MINUTES OF A MEETING

Minutes are the forma records of what was decided at the meeting.
It can be presented in Narrative form or tabular form.

Example-1 of Minutes of Meeting

Name of the organisation
Address
Minutes of the …….. meeting of < Name of the organisation> held on
<day>, <date> at <time> at <place meeting was held>
Members present:
1
2
3
4
5
6
The minutes of the meeting are as follow.
Subject -1 :- Regarding of the minutes of previous meeting and
confirmation.
Resolution -1:- The staff Secretary Prof. V. P. Bhalekar read the
minutes of the last meeting & they were confirmed
unanimously.

Subject -2 :- Preparation of new admission and efforts to increase

admission
Resolution -2:- Staff members put forward the topic of efforts to be
taken for increasing the admission for the academic
year 2019-20. Handbills, pamphlets were distributed
at various places. Flex boards were also fixed at ……….

Subject -3 :- Prospectus design

Resolution -3:- The Chairman of the Admission committee
showed the prospectus to all Present members
and the designed was finalized.

Subject -4 :-
Resolution -4 :-

Subject -6 :- Date of the next meeting

Resolution -6:- The date of the next meeting was finalized on
30.06.20XX at 11.00 a.m. in the IQAC Office.

Action Taken Report (ATR)

Action Taken Report is a report compiled few days after a meeting,
stating the various actions taken as per the discussions made.
It is presented after a gap of 5-7 days or more after the meeting.

Example:
October 25, 20XX
As per the meeting held on October 10, 20XX at the Head Office of ABC
Companies, following actions have been reported:

• The client had complied to deliver the goods by October 31.

• The order has been retained and client’s proposal has been agreed
to.

Undersigned
Director, Sales & Marketing Director, Business