Prachi Sharma
Senior Associate
Bangalore, India
(+91)8970992663 Prachisharma8970@gmail.com
Linkedin URL:
www.linkedin.com/in/prachi-
sharma-57219b249
Summary Aspiring Business Analyst with 3.5+ years of overall professional experience,
including a strong foundation in client management and issue resolution as an
Escalation Head. Over the past year, transitioned into business analysis with
hands-on experience in creating dynamic dashboards and automated reports
using Power BI, Excel, and PowerPoint. Skilled in analyzing trends,
streamlining reporting processes, and presenting insights to stakeholders.
Known for a problem-solving mindset, cross-functional collaboration, and a
growing expertise in data visualization and process improvement. Eager to
leverage diverse experience and analytical capabilities to deliver value in a
business analyst role.
Education G.T.I.M.S.R (2018-2021)
Bangalore, India
BCA- Graduate
CGPA: 8.2
Data Science
Excelr Solutions(8/2023- 2/2024)
MS Office Suite(Sharepoint, Process Mapping and RCA
Key Skills
Powerpoint) KPI analysis and forecasting
MS Office (PPT, word, excel etc) Stakeholder and Escalation
BI Tools( Power BI) JIRA , SQL and Python
Servicenow(Incident and Reports)
Experience Senior Associate (Escalation Head & SME)
Tatacliq, Bangalore, India — 4/2021 – 11/ 2021
• Offered technical support, promoted to Subject Matter Expert within two
months due to exceptional performance.
• Led escalation management as Escalation Head, resolving critical issues
and improving customer satisfaction.
• Managed JIRA workflows to track and resolve incidents efficiently.
• Coordinated cross-functional teams to ensure timely resolution of high-
priority tickets.
• Delivered training and support to team members on issue resolution best
practices.
Prachi Sharma
Senior Associate
4/2021- 6/2021 6/2021- 8/2021 8/2021- 11/2021
Associate Senior associate Senior associate
` Escalations Head and SME(IDP) SME(IDP)
Experience Technical Advisor - 1
Concentrix(Adobe), Bangalore, India — 1/ 2022 – 7/ 2022
• Provided technical support to Adobe customers, delivering timely and
effective solutions to complex issues.
• United closely with Subject Matter Experts (SMEs) to resolve escalated
problems and improve service quality.
• Recognized for outstanding problem solving skills and Reporting
managing skills
• Assisted in training new team members and sharing best practices to
enhance overall team productivity
1/ 2022- 2/2022 2/2022 – 7/2022
Technical Advisor - 1 Technical Advisor - 1
Experience Senior Technician
Dell, Bangalore, India — 7/ 2022 – 7/ 2023
• Joined as a Senior Technician focused on resolving system issues for Dell
devices; quickly cross-skilled to support complex troubleshooting for
gaming systems.
• Cooperated closely with the manager to create and refine performance
reports, R&R (Rewards & Recognition) dashboards, and KPI metric
summaries.
• Coordinated with cross-functional teams to gather and collate data,
ensuring accuracy and consistency for performance reporting.
• Maintained a “Green Scorecard” with an average of 90%+ accuracy,
demonstrating consistent excellence in performance and peer support.
• Supported teammates by sharing knowledge, tools, and SFDC (Salesforce)
best practices to enhance team-wide efficiency.
• Gained hands-on experience with Microsoft tools, SharePoint, and
reporting workflows to streamline internal operations.
Prachi Sharma
Senior Associate
• Recognized with the Global Dell Champion Award for exceptional
performance and contributions to team success.
7/2022- 11/2022 11/2022- 7/2023
Senior Technician Senior Technician
Shift mentor and report
manager(IDP)
Experience Senior Associate
Blackbox, India — 2/ 2024 – Present
• Joined as a Tech Coordinator and was quickly transitioned into a Business
Analyst role due to strong analytical and technical skills.
• Managed and furnished key business reports for both US and India
regions, presenting directly to Vice President and senior leadership on
behalf of the manager.
• Worked with project management, technical, and client-facing teams to
understand business requirements and deliver strategic
insights(requirements gathering) and data storytelling forecasts.
• Automated and streamlined reporting processes, increasing efficiency and
precision by over 60%.
• Built insightful dashboards using Power BI, leveraging advanced Excel
and SQL to manage and analyze large datasets.
• Certified by Blackbox as a Business Analyst and completed the internal
Data Science exam with exceptional performance, improving accuracy in
forecasting.
• Earned certification as a ChatGPT & AI Tools Expert, applying AI tools
to enhance reporting, automation, and analytical capabilities.
• Consistently presented assigned tasks with 95%+ accuracy and efficiency,
earning recognition for being the fastest and most reliable team member.
• Proactively worked across departments to understand evolving business
needs and contributed to strategic solutions in a dynamic environment.
2/2024- 5/2024 5/2024- Present
Senior Associate Senior associate- BA
Prachi Sharma
Senior Associate
Communication • Effectively presented analytical insights to senior leadership, including Vice
Presidents, with clarity and business impact.
• Acted as a bridge between technical teams, project managers, and clients to
ensure precise understanding of business requirements.
• Created visually impactful reports and dashboards to communicate KPIs,
forecasts, and business trends.
• Supported and guided teammates with tools like SFDC and reporting best
practices, improving overall team performance.
• Regularly engaged with stakeholders across US and India teams to deliver data-
driven updates and ensure alignment.
Leadership • Promoted to leadership roles early (e.g., Escalation Head at Tatacliq) for
outstanding performance and reliability.
• Independently managed reporting responsibilities on behalf of the manager,
including executive-level presentations.
• Recognized as the fastest and most accurate contributor on the team,
consistently delivering 95%+ accurate outputs.
• Led by example with a green performance scorecard, while mentoring and
assisting peers in upskilling and efficiency.
• Continuously upskilled with AI and analytics tools to stay ahead in a
competitive business landscape and drive innovation.
Projects : • EV population (Excel and Power Bi)
• Airlines rate prediction (Power BI)
• Employee KPI (Power Bi)
• PPF calculator (Excel)
Prachi Sharma
Senior Associate
• AI Companion- (Power BI)
Certifications: • Certified Business Analyst- Blackbox
• ChatGpt and AI Tools expert
• Certified Data Scientist- Blackbox
