Customer Master (SAP SD S/4HANA)
Interview Q&A
1. What are the components of a customer master in SAP SD?
Answer:
● General Data (shared across company codes and sales areas)
● Company Code Data (FI-specific: payment terms, reconciliation acct)
● Sales Area Data (SD-specific: pricing, shipping, billing info)
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2. What is the TCode to create a customer master?
Answer:
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● BP (Business Partner) in S/4HANA
● Legacy ECC TCodes: XD01, VD01, FD01 (now obsolete in S/4)
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3. What’s the major change in Customer Master from ECC to
S/4HANA?
Answer:
● In S/4HANA, Business Partner (BP) replaces classical transactions.
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● BP is the single point of entry for customer, vendor, and contact data.
4. How do you create a customer in S/4HANA?
Answer:
Use TCode BP → Create Role:
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● FLCU00 for FI customer (Company Code view)
● FLCU01 for SD customer (Sales Area view)
5. Real-Time Scenario: The user can’t find the customer in sales order.
What could be the issue?
Answer:
● The customer is not extended to the relevant Sales Area
● Check BP role FLCU01 and ensure Sales Org/Dist Channel/Division exists
6. What is the use of Account Group in Customer Master?
Answer:
● Controls number range, screen layout, and fields during BP creation
● E.g., Sold-to (Z001), Ship-to (Z002), etc.
7. What is Partner Function in Customer Master?
Answer:
Defines roles like:
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● SP (Sold-To), SH (Ship-To), BP (Bill-To), PY (Payer)
Assigned in Sales Area Data → Partner Functions tab
8. Can one BP have multiple Partner Roles?
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Answer:
Yes. A BP can act as Sold-To, Ship-To, Bill-To, and Payer in the same or different
transactions.
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9. What is the importance of the Reconciliation Account in the
customer master?
Answer:
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● Links the customer to the correct GL account
● Required for posting FI transactions like invoices, payments
10. Real-Time Issue: You created a customer, but invoice posting fails
in FI. Cause?
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Answer:
● Missing or wrong reconciliation account
● Incorrect account assignment group
11. How is the Customer Master linked to Pricing?
Answer:
● Through the Customer Pricing Procedure in the Sales Area data
● Combined with document pricing procedure and sales area to determine
pricing
12. What is the difference between One-Time Customer and Regular
Customer?
Answer:
● One-Time Customer: Master data doesn’t store detailed address
● Used for walk-in or temporary customers
13. Where do you maintain the Customer’s Payment Terms?
Answer:
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● Company Code view
● Can also be overridden in the Sales Area view
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14. How do you block a customer for sales?
Answer:
● TCode: BP
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● Sales Area Data → Sales tab → Field: Sales Block
15. Real-Time Scenario: User sees two customers with the same name.
How to manage this?
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Answer:
● Use Search Terms, Grouping, or Tax ID to differentiate
● Use Duplicate Check during BP creation
16. What is the purpose of Customer Hierarchy?
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Answer:
● Group customers under one parent for pricing, reporting, rebates
● Maintained via TCode VDH1N
17. How do you control which fields are mandatory in the Customer
Master?
Answer:
Via Field Status Group, controlled by Account Group
18. Pricing is not getting determined properly. Could Customer Master
be a reason?
Answer:
Yes. Check:
● Customer Pricing Procedure
● Sales Area extension
● Incompleteness log
19. What is the role of Account Assignment Group in Customer
Master?
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Answer:
Used in FI and CO-PA to determine correct GL accounts for revenue postings
20. How is Tax Classification maintained in Customer Master?
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Answer:
In Sales Area Data → Billing tab
● Determines tax liability (e.g., domestic/exempt/foreign)
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21. How to extend a customer to a new Sales Area?
Answer:
TCode: BP → Select Role: FLCU01
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● Click Sales and Distribution → Create new Sales Area
22. What’s the use of Incoterms in the customer master?
Answer:
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Defines delivery terms, e.g., FOB, CIF
Impacts delivery scheduling, legal compliance
23. Can you have different Shipping Conditions for different
customers?
Answer:
Yes. It is maintained in the Sales Area view of the Customer Master.
24. Real-Time Scenario: Wrong payment terms are pulled into the
invoice. How to fix?
Answer:
● Check the priority of default: Sales Order > Sales Area > Company Code
● Update the correct terms in Sales Area or document directly
25. What table stores Customer Master general data in S/4HANA?
Answer:
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● General Data: BUT000, KNA1
● Sales Area Data: KNVV
● Company Code Data: KNB1
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