Terms of Service ​

Summary of Terms​
In addition to the terms outlined on this page, the following four documents, together with
these Terms of Service, form the complete agreement between Umy and you:​
• As our platform supports cryptocurrency payments, the "Cryptocurrency Payment Terms"
provide important information to help you understand the risks and limitations involved,
ensuring a smooth and informed payment experience with cryptocurrencies.​
• The "How We Operate" page explains how to make the most of the platform, including
insights into how we manage reviews, rankings, recommendations, and how we generate
revenue.​
• Our "Content Standards and Guidelines" ensure that all content on the platform remains
relevant and appropriate for our global audience, without restricting freedom of expression.
These guidelines also explain how we handle content management and take action against
inappropriate material.​
• For bookings fulfilled through our partner Expedia, the "EPS Terms and Conditions" apply.
These terms govern your use of Expedia Partner Solutions (EPS) services and are
incorporated by reference into your agreement with Umy.​
Please review these terms and documents carefully. By continuing to use the platform after
reading them, you acknowledge and agree to the terms and conditions outlined within. If you
do not accept any part of these terms, please discontinue use of the platform.​
This information is critical, as it outlines the legal framework under which service providers
deliver travel experiences via our platform (including the details in your booking confirmation
email and any pre-contractual information provided).​
Should any issues arise during your travel experience, refer to Section A15 of these Terms. This
section details the steps you can take, from submitting complaints to pursuing legal action or, in
some cases, using our online dispute resolution services.​
If you wish to appeal a review decision or report content, consult the "Content Standards and
Guidelines" for instructions on how to file appeals or reports, as well as details on how we
manage such requests.​
This summary serves as a brief overview of our Terms. To use our platform, please ensure you
read the full Terms of Service and related documents. Specific terms used in this summary are
defined in the "Umy.com Glossary" at the end of these Terms.​
Table of Contents​
• A. All Travel Experiences​
• B. Accommodations​
• Umy.com Glossary​
• Previous Version of Terms of Service​

A. All Travel Experiences​

• A1. Definitions​
Clear definitions of key terms used throughout the platform.​
• A2. About These Terms​
An overview of what these Terms cover and how they apply.​
• A3. About Umy.com​
Learn more about who we are and the services we provide.​
• A4. Our Platform​
How the Umy platform works, what it offers, and how you can benefit.​
• A5. Our Values​
The core principles and values that guide our platform and services.​
• A6. Pricing​
Information on pricing structure and how rates are determined.​
• A7. Payment​
Details on available payment options, including security measures.​
• A8. Policies​
The rules and guidelines that govern your use of our platform.​
• A9. Privacy and Cookies​
How we handle your personal data and use cookies.​
• A10. Accessibility Requirements​
Guidelines on accommodating accessibility needs for travelers.​
• A11. Insurance​
Information on travel insurance and your options.​
• A12. Discounts
How to access discounts, special offers, and promotional rates.​
• A13. Rewards, Points, and Wallet​
Earn and redeem rewards, manage points, and use your wallet.​
• A14. Intellectual Property​
Protecting our intellectual property and respecting others' rights.​
• A15. What to Do in Case of an Issue​
Steps to take if something goes wrong during your travel experience.​
• A16. Communication with Service Providers
How to communicate effectively with your travel service providers.
• A17. Measures Against Unacceptable Behavior​
Actions we may take in response to inappropriate conduct.​
• A18. Limitation of Liability​
Our responsibilities and limitations regarding the services provided.​
• A19. Governing Law and Jurisdiction​
The laws and courts that apply to these Terms.​
• A20. Linked Travel Arrangements​
Information on combined travel services and related legal protections.​
• A21. Changes to Terms​
How and when we may update these Terms.​
A1. Definitions​
1. Some of the terms you’ll see here have specific meanings, which can be found in the
"Umy.com Glossary" at the end of these Terms.​
A2. About These Terms​
1. By completing a booking, you agree to these Terms and any other terms outlined during the
booking process.​
2. If any part of these Terms is deemed unlawful by any authority, the rest of the Terms will
continue to apply.​
3. These Terms are structured as follows:​
◦ Section A: General Terms that apply to all types of travel experiences.​
◦ Section B: Specific Terms that apply only to certain types of travel experiences.​
▪ Section B: Accommodations​
◦ In the event of a conflict between the General Terms and the Specific Terms, the Specific
Terms will prevail.​
4. The English version of these Terms is the original. Unless local laws state otherwise, in case
of any dispute or inconsistency between the English version and another language, the
English version will prevail.​
A3. About Umy.com​
1. When you book accommodations, flights, or attractions, Umy.com provides the platform and
is responsible for the platform itself, but not for the travel experience (see A4.4 below).​
2. We collaborate with companies that provide local support services (such as customer
support or account management). These companies:​
◦ Do not control or manage our platform,​
◦ Do not own the platform,​
◦ Have no legal or contractual relationship with you,​
◦ Do not offer travel experiences,​
◦ Do not represent the platform or contract or accept legal documents on its behalf,​
◦ Do not act as service agents for the platform.​

A4. Our Platform​

1. Umy.com gathers booking information from service providers for accommodations, flights,
or attractions. While we take every reasonable precaution and due diligence to avoid
inaccuracies, we cannot guarantee the truthfulness, validity, or accuracy of all the
information. Unless evidence shows we have failed to exercise reasonable care or we’ve
been grossly negligent, we aren’t liable for errors, interruptions, or data loss. We will,
however, correct or fix such issues promptly upon discovery.​
2. To improve your experience, we may present different designs, wording, and offers to various
user groups. This means you might not see the same services or conditions as others during
your visit to the platform.​
3. The platform serves only as a display and booking interface. It does not endorse or
recommend any service provider, product, service, or facility.​
4. We are not a party to the terms between you and the service provider. The service provider is
fully responsible for delivering the travel experience.​
5. You must create an account to make bookings. Ensure that your registration details
(including payment information) are accurate and up-to-date, as any discrepancies may
prevent you from accessing your travel experience. You are responsible for the security of
your account and must keep it confidential. We are not liable for any loss due to account
theft or misuse.​
6. The platform will display offers in your selected language. You can switch to another
language at any time.
7. You must be at least 18 years old to use the platform unless otherwise stated.​
A5. Our Values​
1. You must:​
◦ Comply with all applicable laws,​
◦ Cooperate with legitimate anti-fraud/anti-money laundering checks,​
◦ Not make false bookings or cause disruptions,​
◦ Not cause any damage or harassment to service providers or others.​

A6. Pricing​
1. By completing a booking, you agree to pay for the travel experience and any additional
charges or taxes that may apply.​
2. Some prices displayed may be rounded to the nearest whole number. The amount you pay
will be based on the original "unrounded" price (though any difference will be minimal).​
3. If there's a clear error or printing mistake in the pricing information, the booking will be
considered invalid, and we reserve the right to cancel the transaction and refund any
payments. For example, if you book a luxury car or suite for $1 due to a pricing mistake, we
will cancel the booking and refund the amount paid.​
4. Strikethrough prices indicate the non-discounted price for similar bookings (i.e., same dates,
policies, accommodation quality, etc.).​
A7. Payment​
1. For certain products/services, the service provider may require an advance payment or
payment during your travel experience.​
• If payment is collected by the platform, the platform (or in some cases, our affiliates) will
manage your payment and ensure the transaction with the service provider is completed. In
this case, your payment constitutes the final settlement of the "amount due."
• If the service provider charges you directly, they will typically charge you in person at the
start of your travel experience, but they may also charge your credit card at the time of
booking, or you may pay upon checkout from your accommodation. This depends on the
prepayment policy communicated to you during the booking process.​
2. If the service provider requires an advance payment, the prepayment may be charged or pre-
authorized at the time of booking and may be non-refundable. Therefore, please carefully
review the service provider's prepayment policy before booking (available during the
booking process). Please note that the platform has no influence over such prepayment
policies and assumes no responsibility for them. If any issues arise with your travel
experience, this does not affect your rights – refer to "What to do if something unexpected
happens?" (A15).​
3. If the currency of your payment method* differs from the payment currency, your bank or
payment provider (or their payment service provider) may charge you additional fees. For
example, if your credit card currency is USD but the hotel charges you in SGD, this could
happen. If this is the case, we will notify you during the booking process. *Refers only to the
default currency of your payment method.​
4. If you become aware of or suspect any fraudulent activity or unauthorized use of your
payment method, please contact your payment service provider as soon as possible.​
5. If the currency selected on the platform differs from the service provider’s currency, we
may:​
• Display prices in your local currency.​
• Offer you the option to "Pay in Your Local Currency."​
6. Pay in Your Local Currency. The platform (or one of our affiliates) may offer this service
based on your location or account settings, allowing you to pay for your booking in your own
currency (your "Local Currency"). For this service only, the platform acts as a principal and
not as an agent of the service provider. By using this service, you agree to the following
terms, which are separate from the terms of the contract you have with the service provider
for your travel experience. The service provider is not involved in providing the "Pay in Your
Local Currency" service and is not a party to the following terms, nor does it grant you any
additional rights beyond those outlined in your contract with the service provider. If you
choose to pay in the service provider's currency, the following terms will not apply.​
• To clarify, when you use the "Pay in Your Local Currency" service, we ensure that you can pay
in your national currency while also ensuring payment to the service provider in their local
currency. You will not make a payment in one currency and receive funds in another.​
• If you choose to use the "Pay in Your Local Currency" service, all charges and fees we collect
for providing this service will (a) be listed at checkout with the applicable exchange rate; or
(b) be listed as a separate line item during checkout (where applicable, included in the total
displayed price).​
• The exchange rate is determined during checkout when the total payment (or estimated total
payment) is displayed, and (where applicable) the total price shown will be the amount
charged to you. For clarity, certain fees and charges in the displayed total price will be
charged directly by the service provider. If this is the case, we will inform you during the
checkout process.​
• If you cancel the booking within any applicable allowed cancellation period, we will refund
the exact amount we originally charged you (including any applicable fees related to the
"Pay in Your Local Currency" service).​
7. With your consent, we will store your payment method details for future transactions.​
8. The platform supports cryptocurrency payments. Please refer to the "Cryptocurrency
Payment Terms" for detailed terms regarding cryptocurrency payments.​
A8. Policy ​
1. By making a booking, you accept the applicable policies displayed during the booking
process. You can review each service provider’s cancellation policy and any other policies
(such as additional group booking policies, age requirements, security/damage deposits,
extra beds, breakfast, pets, accepted credit cards, etc.). These policies may be found on the
service provider's information page, during the booking process, in the supplementary
terms, and/or in the confirmation email or ticket (as applicable).​
2. If you cancel the booking or fail to check in, any cancellation/no-show fees and any refund
will depend on the service provider's cancellation/no-show policy.​
3. Some bookings cannot be canceled free of charge, while others can only be canceled free of
charge before a certain deadline.​
4. If you book a travel experience by making an advance payment (including paying for all price
components or a damage deposit, as applicable) and fail to pay the remaining amount to the
service provider by the specified date, the service provider may cancel the booking
automatically without notifying you. In such a case, any amounts paid will be refunded solely
at the discretion of the service provider. You are responsible for ensuring timely payment of
all amounts (i.e., ensuring your bank, debit card, or credit card details are correct, and that
your account has sufficient available funds).​
5. If you believe you will not be able to arrive on time for the scheduled service, please contact
the service provider in advance and inform them of your expected arrival time. It is your
responsibility to arrive on time for the scheduled service, and the platform will not be liable
for any associated costs (e.g., the cancellation of your booking or any fees charged by the
service provider).​
6. If you are making a booking on behalf of a group as the group representative, you are
responsible for the actions and behavior of each member of your group in relation to the
travel experience. You must also obtain the consent and authorization of your group
members before providing any personal information or data to the platform. The platform is
not responsible for the legality, accuracy, or validity of any personal information or data
provided.​
A9. Privacy and Cookies​
1. Please review our Privacy and Cookie Statement for details on how we manage your personal
data and cookies.​
A10. Accessibility Requirements​
1. If you have accessibility needs related to the platform or service, please contact our customer
service team. If your travel experience requires accessibility accommodations, contact the
service provider directly.​
A11. Insurance​
1. If you purchase insurance through our platform, refer to the policy document for the terms.
These Terms do not cover insurance.​
A12. Umy Discount​
1. Umy Discount is available only to Umy.com members. Membership is non-transferable.​
2. Membership tiers are earned based on booking activity or spending.​
3. We may adjust discount offers, including tiers and eligibility.​
4. To maintain fairness, we may investigate accounts for fraud or misuse. Accounts found to be
in violation may lose membership status.​
A13. Rewards, Points, and Wallet​
1. The platform may, at its sole discretion, issue rewards to you, subject to (a) the terms
outlined in this section A13; and (b) any applicable individual reward conditions. If there is
any clerical error in (i) calculating your rewards or (ii) converting currency related to your
rewards, we reserve the right to change or correct any displayed remaining rewards at any
time.​
2. How to Earn Rewards: For example, you can earn rewards by booking and completing stays
with participating service providers in a promotion, or by making a certain number of eligible
bookings within a specific time frame. Please note that the amount/number of rewards
earned will depend on each promotion. If rewards can be earned or redeemed, the platform
will provide detailed instructions on how to earn/redeem the rewards.​
3. How to View Your Rewards: If you receive any rewards, you will be able to manage and
redeem such rewards in your wallet. You can view your wallet from the “Account” menu,
and you must be logged in to access it. If you need to take any action to earn rewards, the
platform will notify you of what needs to be done (via account notifications, push
notifications, or emails). After rewards are added to your wallet, the platform will provide any
applicable terms and conditions related to redeeming the rewards.​
4. Types of Rewards: While the platform grants (a) points and (b) coupon rewards to your
wallet, your wallet may also help you track (c) other types of rewards offered by the platform
(e.g., credit card cashback). We will notify you when necessary about any important
information you need to know in relation to earning each reward.​
5. How to Earn Points: Points are generally issued as part of earning rewards, but the platform
may also issue points for other reasons.​
6. How to View Your Points: Your rewards are always stored in your wallet until they are fully
redeemed. Your wallet balance will display the amount of rewards stored and the amount
available for use on eligible bookings. You can also view details such as when rewards were
earned, when they were credited, and when they will expire.​
To ensure compliance with the rewards and wallet program, or to investigate any alleged fraud
or abuse, the platform reserves the right to audit any account within the rewards and wallet
program at any time, without prior notice to the member.​
Rewards: Eligibility​
7. To be eligible for any type of reward, you must meet the following criteria at the time of
earning and redeeming rewards:​
◦ You must have a registered and verified account with us.​
◦ You must be at least 18 years old.​
◦ You must meet the individual reward conditions.​
◦ You must not violate the terms of the rewards and wallet program.​
◦ If you are seeking eligibility for credit card cashback rewards, you must have a valid credit
card.​
8. If the platform offers rewards, the individual reward conditions will specify how (and if) you
are eligible to earn rewards. These eligibility criteria may include, but are not limited to:​
◦ Time limitations (e.g., the offer has an expiration date).​
◦ Platform limitations (e.g., promotional codes that can only be used on the Umy.com
app).​
◦ Service provider restrictions (e.g., offers that can only be used with specific service
providers).​
 ◦ Minimum spend requirements (e.g., rewards that are only earned when a certain
amount is spent on a booking).​
◦ Maximum reward value (applies to monetary and non-monetary rewards).​
9. Rewards may not be sold, encumbered, or transferred to third parties in any way. If the
account holder is legally incapacitated or deceased without a guardian or heir, their account
will be closed, and any unused or available rewards in the wallet will be canceled.​
Rewards: Points and Coupons​
10. You can use any amount of points to offset the cost of eligible bookings on participating
platforms (e.g., www.umy.com). However, you may only use one coupon per booking, and if
you have multiple coupons in your wallet, their values cannot be combined for a single
booking.​
11. Unless otherwise specified in the terms and conditions of each reward, if the cost of the
booking is less than your reward amount, the unused portion of the reward will remain in
your wallet for future use until its expiration.​
12. If the cost of the travel experience exceeds your reward amount, you must use another
payment method to cover the remaining balance in a timely manner. If you fail to cover the
remaining balance in time, your booking may be canceled, and your reward will be returned
to your wallet, but the original reward terms and conditions (including the expiration date)
will remain unchanged.​
13. You can use both points and coupons on any eligible booking. The platform will make every
effort to help you save the most money, but you are solely responsible for managing how
your rewards are applied. If you have multiple rewards of the same type, the system will
automatically use the one with the earliest expiration date at the time of payment. While
you cannot choose to use points with a later expiration date first, you are free to select
which coupon you would like to use first.​
14. If you cancel a travel experience paid in part or in full with rewards, whether your payment
and rewards are refundable will depend on the service provider’s cancellation policy. The
platform's customer service team can only refund any rewards you are entitled to receive.​
15. The default currency of your wallet will depend on your location, residency, or any other
currency the platform may choose. If you receive rewards in a different currency, the
platform will convert them based on the relevant exchange rate into your wallet's default
currency or another currency chosen by the platform.​
16. If the reward was issued due to your booking of a travel experience, and that travel
experience is canceled, any related unused rewards will be removed from your wallet.​
17. The platform reserves the right to cancel any rewards obtained through fraud or abuse
without prior notice.​
18. If you believe you have not received rewards you are entitled to, please contact the
platform's customer service team within 12 months of completing the activity that you
believe qualified you for the reward. Please provide any supporting documentation you
have. If you do not submit a claim within the 12-month period, you will automatically forfeit
your right to the reward and will no longer be able to request it.​
For certain products/services, the service provider may require an advance payment or payment
during your travel experience. Please note that if wallet payments are involved (e.g., if you
choose to pay for an accommodation booking later), the platform will deduct the selected
reward amount from your wallet during the booking confirmation, meaning your reward will be
immediately applied, and any remaining balance will be deducted based on the payment policy
of your booking.​
Wallet​
19. All data (including personal data) will be processed in accordance with the platform’s
privacy statement and applicable data protection laws and regulations. This data will be
shared with group companies or service providers as required by the wallet program. We do
not reissue lost, stolen, or expired rewards.​
20. Your Obligations:​
• You are responsible for ensuring that all information is (and remains) accurate, complete,
and up-to-date.​
• You are responsible for keeping your account login details secure and reliable to protect the
security of your wallet.​
21. If you fail to comply with these rules, the platform may automatically suspend or cancel
your wallet.​
22. You may not use your wallet or rewards in any misleading, unfair, harmful, or illegal manner.​
23. The platform may offset or settle any or all of your rewards in response to any claims we (or
group companies) have against you. We may do this at any time without prior notice to you.​
24. The platform may modify, suspend, or terminate any aspect of the wallet or rewards
program. This includes:​
• The rewards and wallet terms.​
• The eligibility criteria.​
• The rewards we offer.​
25. If the platform makes any changes or fully discontinues the wallet service, we will make
reasonable efforts to notify you in advance.​
26. If the platform discontinues the wallet service, all unexpired rewards will remain valid for
the next 12 months.​
A14. Intellectual Property​
1. All content on this platform is protected by copyright and intellectual property laws, owned
by Umy.com or its licensors.​
2. You may not reproduce or distribute content from the platform without written permission
from Umy.com.​
3. Any content you upload remains your property, but you grant Umy.com a global, non-
exclusive, royalty-free license to use it.​
4. We monitor the platform for misuse and may block access for improper behavior.​
5. The platform will closely monitor each user’s activity and may block behaviors (including
those by individuals and any automated systems) that involve the following:​
• Conducting an unreasonable number of searches.​
• Using any device or software to collect prices or other information.​
• Engaging in any actions that place unnecessary strain on the platform.​
6. Any content you post on the platform (including reviews, images, opinions, etc.) remains
your property. By posting content on the platform, you grant the platform a global, non-
exclusive, perpetual, royalty-free, sublicensable license to use, reproduce, modify, publish,
and distribute this content in any media or channel.​
7. Additionally, you acknowledge and agree that by uploading any reviews, images, or opinions
to the platform, you confirm that the content complies with our content standards and
guidelines and that:​
• The image is authentic (e.g., you have not altered the image or uploaded a photo from a
different accommodation).​
• The image does not contain any viruses.​
• You have the right to share the image with us.​
• You own (or have the right to use) any intellectual property rights in the reviews, images, or
opinions.​
• The content you upload does not infringe on anyone’s privacy rights.​
• You are fully responsible for any disputes, lawsuits, or legal claims brought against Umy.com
due to the content you upload.​
8. Umy.com has no obligation to review any images, text, or other content you upload to the
platform and will not be held legally responsible for any disputes, lawsuits, or claims
resulting from such uploaded content. The platform reserves the right to remove any
inappropriate content at its discretion based on its content standards and guidelines.​
9. If you wish to use any content from the platform for purposes other than personal use, you
must obtain prior written permission from Umy.com or its authorized party. The platform
reserves the right to revoke or amend such permission at any time.​
10. If you wish to use any content from the platform for purposes other than personal use, you
must obtain prior written permission from Umy.com or its authorized party. The platform
reserves the right to revoke or amend such permission at any time.​
A15. What to Do in Case of an Issue?​
1. If you have any questions or complaints, contact our customer service team through the
platform, app, or Help Center. Please provide:​
◦ Your booking confirmation number,​
◦ A description of the issue, and​
◦ Any supporting documents (bank statements, photos, receipts, etc.).​
2. If you are a resident of certain countries (e.g., the EU, Czech Republic, Brazil), you may have
additional options for online dispute resolution.​
3. If you are a resident of the European Economic Area and are not satisfied with how we have
handled your complaint, you can submit a complaint through the European Commission’s
Online Dispute Resolution (ODR) platform (website: ec.europa.eu/odr), depending on the
nature of your complaint:​
• If your complaint concerns accommodation, flights, or attractions, you may use the ODR
platform.​
4. If you are a resident of the Czech Republic and are not satisfied with how we have handled
your complaint, you can file a complaint with the Czech Trade Inspection Authority, Central
Inspectorate - ADR Department, registered office: Štěpánská 15, Prague 2, postal code: 120
00, email: adr@coi.cz, website: https://www.coi.cz/informace-o-adr/.​
5. If you are a resident of Brazil and are not satisfied with how we have handled your complaint,
you can submit a complaint through the Brazilian Federal Consumer Dispute Resolution
Platform (website: consumidor.gov.br/).​
6. We strive to resolve disputes directly with you, and we are not obligated to comply with any
alternative dispute resolution procedures conducted by independent providers.​
7. You may also bring legal proceedings in a court of competent jurisdiction: see "Governing
Law and Jurisdiction" (A19) for further details.​
A16. Communication with Service Providers​
1. While we facilitate communication between you and service providers, we are not
responsible for their actions or your travel experience.​
A17. Measures for Unacceptable Behavior​
1. If you violate these Terms or any applicable law, we may:​
◦ Block future bookings,​
◦ Cancel existing bookings,​
◦ Suspend or terminate your account.​
2. We will inform you of the reason for cancellation unless it violates applicable law or obstructs
fraud detection.​
A18. Limitation of Liability​
1. Nothing in these Terms limits Umy.com’s or service providers’ liability for death or injury
due to negligence, fraud, or other cases where the law doesn’t allow such limitations.​
2. We are not liable for any costs arising from your breach of these Terms.​
3. We are not responsible for unforeseeable losses or events beyond our control.​
4. Any liability on our part will not exceed the total amount of your booking.
5. To the extent permitted by law, the maximum liability of the platform or any service provider
(whether for a single event or a series of related events) shall be limited to the loss or
damage that was reasonably foreseeable at the time of your booking, and the total
compensation amount shall not exceed the value of the booking.​
6. For clarity, these terms are between you and the platform. Except for the service provider,
nothing in these terms grants any rights to any third party.​
7. You may be protected by mandatory consumer protection laws that safeguard your rights,
and no company's terms can override these rights. In the event of any inconsistency between
such laws and these terms, the mandatory consumer protection laws shall prevail.A19.
Governing Law and Jurisdiction​
1. These Terms, their performance, interpretation, and any related disputes shall be governed
by the laws of Singapore, excluding any conflict-of-law rules.​
2. Any disputes arising from or in connection with these Terms shall first be resolved through
amicable negotiations. If no agreement can be reached, the dispute will be referred to the
Singapore International Arbitration Centre (SIAC) for arbitration, in accordance with SIAC
rules. The arbitration will take place in Singapore, and the proceedings will be conducted in
English.​
3. Any legal disputes arising from or related to this agreement will be subject to the exclusive
jurisdiction of the Singapore courts. By agreeing to these Terms, you accept Singapore as the
legal venue for resolving disputes, regardless of your actual residence or the location where
services are used.​
4. Except as otherwise required by Singapore law, you agree not to initiate any legal
proceedings in any other jurisdiction. Judgments from Singapore courts will be considered
final and binding.​
5. If mandatory consumer protection laws in your country or region provide additional rights or
protections, and they conflict with Singapore law, then your local laws will apply but only to
the extent of those specific provisions.​
A19. Governing Law and Jurisdiction​
1. These Terms, their performance, interpretation, and any related disputes shall be governed
by the laws of Singapore, excluding any conflict-of-law rules.​
2. Any disputes arising from or in connection with these Terms shall first be resolved through
amicable negotiations. If no agreement can be reached, the dispute will be referred to the
Singapore International Arbitration Centre (SIAC) for arbitration, in accordance with SIAC
rules. The arbitration will take place in Singapore, and the proceedings will be conducted in
English.​
3. Any legal disputes arising from or related to this agreement will be subject to the exclusive
jurisdiction of the Singapore courts. By agreeing to these Terms, you accept Singapore as the
legal venue for resolving disputes, regardless of your actual residence or the location where
services are used.​
4. Except as otherwise required by Singapore law, you agree not to initiate any legal
proceedings in any other jurisdiction. Judgments from Singapore courts will be considered
final and binding.​
5. If mandatory consumer protection laws in your country or region provide additional rights or
protections, and they conflict with Singapore law, then your local laws will apply but only to
the extent of those specific provisions.​
A20. Changes to Terms​
1. The platform may make changes to these terms. If such changes are significant, we will notify
you in advance through platform notifications, email, or by contacting you via customer
service before implementing the changes. If you do not accept the amended terms, you
should stop using the platform.​
2. Your continued use of the platform after the proposed changes take effect constitutes your
acceptance of the revised terms.​
3. Any existing bookings will continue to be governed by the terms that were in effect at the
time of booking.​
Umy.com Glossary​
• "Account" refers to an account registered with Umy.com (or a group company), through
which you can book travel experiences on the platform.​
• "Accommodation" refers to the accommodation services offered by service providers (in
Section B, "service provider" refers to the accommodation provider).​
• "Booking" means reserving a travel experience on the platform, whether payment is made
at the time of booking or later.​
• "Umy.com," "Platform," or "We" refers to Umy.com (as it relates to accommodations,
flights, or attractions).​
• "Points" refers to benefits with monetary value.​
• "Direct Connect Partner" refers to companies that ensure accommodations can exchange
information with Umy.com about availability and customer bookings.​
• "Currency Exchange Rate" refers to the rate used by the platform to convert currencies,
based on the WM/Refinitiv closing spot rate, which may vary.​
• "Eligible Booking" refers to bookings that qualify for rewards.​
• "Group Companies" refers to affiliates of Umy.com.​
• "Personal Reward Conditions" are the specific rules for individual rewards, in addition to
the general terms in "Rewards, Points, and Wallet" (A13).​
• "Pay in Your Local Currency" means an option, when available, to pay in your local
currency if the service provider does not accept it.​
• "Payment Method" refers to how you pay for bookings, which may include credit/debit
cards or other options.​
• "Platform" refers to the website or app where travel experiences can be booked, regardless
of whether it is owned or managed by Umy.com or a third-party affiliate.​
• "Reward" refers to benefits offered to you, which may include points, cashback, or voucher
incentives.​
• "Service Provider" refers to the provider of travel-related products or services listed on the
platform, including but not limited to: hotel or other accommodation owners (for
accommodation bookings), museums or parks (for attraction bookings), or car rental
companies and airlines (for transport bookings).​
• "Terms" refers to these Terms of Service.​
• "Prepayment" means the payment made when booking products or services (as opposed to
when using them).​
• "Wallet" refers to your account dashboard, where you can track your rewards, points, and
other incentives.​

B. Accommodations​
• B1. Scope​
• B2. Contractual Relationship​
• B3. What We Do​
• B4. What You Need to Do​
• B5. Pricing and Payment​
• B6. Modifications, Cancellations, and Refunds​
• B7. Additional Information​
B1. Scope​
1. This section outlines the specific terms for accommodation products and services. These
terms also apply alongside Section A (which covers all travel experiences).​
B2. Contractual Relationship​
1. When you make (or request) a booking, you are booking directly with the service provider,
meaning the contract is between you and the provider. Umy.com is not a party to this
contract.​
2. Umy.com owns and operates the platform.​
3. The platform only displays accommodations with whom we have a business relationship (in
some cases, this relationship is facilitated by partner companies; see "Agency Rates" in our
Privacy Policy) or with our direct connect suppliers. It does not necessarily display all
products or services.​
4. Information about the service providers (e.g., facilities, accommodation policies, and
sustainability measures) and their travel experiences (e.g., pricing, availability, and
cancellation policies) is based on what they provide to us.​
B3. What We Do​
1. Umy.com provides a platform where service providers can promote and sell their
accommodations, and you can search, compare, and book them. We tailor your experience
based on how you use the platform (including information you share with us), helping you
discover accommodations worldwide. We aim to provide diverse search results to help you
find the ideal stay.​
2. Once you book an accommodation, the platform confirms the booking details (e.g., guest
names) with you and the service provider.
3. You may modify or cancel your booking based on the terms provided at the time of booking.
For assistance, contact us through the Help Center.​
B4. What You Need to Do​
1. Provide accurate contact details so we and the service provider can send booking
information and contact you if necessary.​
2. Carefully read these Terms and the terms displayed during the booking process.​
3. Take care of the accommodation, including its furniture, fixtures, electronics, and other
contents, and ensure everything is in the same condition when you check out. If any items
are damaged, broken, or lost, report it to the accommodation staff as soon as possible (and
before check-out).​
4. Ensure the security of the accommodation and its contents during your stay (e.g., lock doors
and windows).​
B5. Pricing and Payment​
1. Refer to "Pricing" (A6) and "Payment" (A7) in the general terms.​
B6. Modifications, Cancellations, and Refunds​
1. Refer to "Policies" (A8) in the general terms.​
B7. Additional Information​
Umy.com’s Price Rewards​
1. Some discounts you see are funded by the platform, not the service provider. In some cases,
Umy.com covers the full cost of these offers.​
Requesting a Booking​
2. In some cases, you’ll see a "Request to Book" button on the accommodation page. If you
choose this option, we’ll guide you through the steps (either on-screen or via email).​
Damage Compensation Policy​
3. Some service providers may refer to a "Damage Compensation Policy" during booking. If
someone in your group damages or loses any property:​
◦ You should inform the service provider.​
◦ The service provider will have 14 days to submit a damage claim via the platform using
your booking number instead of charging you directly.​
 ◦ If a claim is submitted, we will notify you so that you can respond with your feedback or
agreement:​
▪ If you agree, we will process the charge on the provider's behalf.​
▪ If you disagree, we will investigate and decide whether further action is needed.​
4. The amount the service provider can charge through this policy is capped (the limit will be
displayed when you book). However, the provider may pursue legal claims for damages
beyond the policy’s limit.​
5. Any payments you make are part of the transaction between you and the service provider,
with Umy.com facilitating the transaction.​
6. The Damage Compensation Policy does not cover general cleaning, normal wear and tear,
criminal acts (e.g., theft), or non-physical "damage" (e.g., smoking or pet fines).​
7. Some providers may ask for a "damage deposit" at or before check-in. If required, you’ll be
notified at the time of booking, but this is separate from the Damage Compensation Policy.
Umy.com is not involved in any financial transactions related to damage deposits.​
How We Operate​
8. For more information about how we handle reviews, rankings, and how we generate revenue
(among other topics), please refer to our How We Operate section. This content forms an
integral part of our terms.​