Our Purpose
To provide safe, customer-focused, integrated and efficient transport services.
Position Title Level Position Number
Passenger Assistant REA 3 36005, 36006, 36007, 36008,
36009, 36010, 36011, 36012,
36013, 36014, 36015, 36016
36017, 36299, 36300
Division/Directorate Branch/Section
Transwa Administration
Effective Date Health Task Risk Assessment Category
November 2021 3
Reporting relationships
Superordinate: On Train Supervisor, Level 4
Subordinates: No Direct Reports
Key role of this position
Provides a safe, high quality customer service, assistance and information to passengers on Transwa’s
Prospector, AvonLink and MerredinLink service.
Core duties and responsibilities
• Maintains a high passenger profile at all times during the course of a train service, including providing
assistance, information, comfort, safety and security to passengers as required.
• Ensures on board facilities, equipment and amenities are kept in a clean and operational condition and
ensures any concerns or defects are promptly recorded in the buffet fault logbook and reported to the
Senior Passenger Assistant.
• Assists with the boarding of passengers as required and assistance with luggage to the elderly, people
with disabilities and mothers with children.
• Makes routine public address announcements or other announcements as required by the Senior
Passenger Assistant and assists the Senior Passenger Assistant as required, including emergency
procedures.
• Responsible for the sale of refreshments and other stock from the buffet, operation of appropriate
equipment, security of cash received and completion of all necessary documentation as required.
• Carries out as required, such tasks and functions that are within the limits of the employee’s skills,
competence and training.
• Undertakes other duties as required.
SELECTION CRITERIA
1. Core Competencies
• Considerable understanding of contemporary customer service techniques and their application within a
hospitality environment.
2. Communication and Interpersonal
• Well-developed relationship management skills, including the ability to develop a rapport with external
stakeholders and resolve customer complaints.
• Sound ability to liaise with a diverse range of customers.
3. Conceptual, Analytical and Problem Solving
• Sound numerical skills, including the ability to undertake basic manual calculations.
4. Organisation
• Sound planning and organisational skills, including the ability to prioritise tasks and cope with competing
demands.
5. Special Requirements
• Satisfactory completion of required medical examinations to verify physical fitness to perform the duties
of the position.
• Provision of a current National Police Clearance certificate dated 3 months or less from the date of
application for the position.
• Possession of a current Western Australian 'C' or 'C-A' Class Driver’s Licence or equivalent. This
requirement continues for the duration of employment in this position and from time-to-time production of
the licence on request by the Authority may be required.
• Ability to drive to/from regional locations for the purpose of commencing shifts or returning to Home Depot.
• Ability to work outside normal business hours, weekends and public holidays.
• Applicants must meet the special requirements shown below within an agreed period of time following
appointment to a position. Cancellation of the appointment will occur where an applicant does not meet
the special requirements within the agreed period of time after appointment.
o Supervised Worker (SW) Track Access Permit
o Arc infrastructure Supervised Worker (SW) Track Access Permit
o Electrification Safety and Awareness
o Senior First Aid.
Certification
The details contained in this document are an accurate statement of the duties, responsibilities and other
requirements of the position.
Managing Director / Executive Director / General Manager
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Signature Date
Employee
I have read and accept the responsibilities of the Job Description Form.
The position’s duties are to be performed in accordance with the PTA’s Code of Conduct and the PTA’s Values.
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Signature Date
