DECLERATION

This is to certify that this report ,submitted for partial fulfillment of the requirement for the
award of Diploma in Information Communication Technology, comprises of only my original
work and due acknowledgement has been made in the in the text to all other materials used.
Name:
Date:
Sign:
This report has been approved for partial fulfillment as the college supervisor.
Name:
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 DEDICATION.
This project is dedicated to my beloved family members for their financial and moral support
during the project period. Also my supervisor, my lectures as well as my friends alongside every
other person that has helped me achieved one of my goals. With the love, help and support,
things became easier. I will forever be in gratitude to them and to the Almighty for the
opportunity.
 ACKNOWLEDGEMENT.
I express lots of gratitude towards God Almighty for giving me the opportunity to carry out my
Diploma course also, to my parents I really appreciate the love and support given and ensuring I
attained the worthy course I always wanted to pursue. My appreciation again goes to my
lectures, supervisors and mentors for impacting knowledge to be able to achieve all these. My
pleasure goes to you everyone; I convey my gratitude towards all of you for your support, good
recommendations, advice and corrections you made to me during the project period.
I would also like to thank every other person that added to the accomplishment of my Diploma
course program.
Thank you.
ABSTRACT.
LIST OF ABBREVIATIONS.
TABLE OF CONTENTS.
LIST OF FIGURES.
NAME: AWII ATIENO JUDITH

ADM NO: R/DICTS22/1065

TITLE: CONFERENCE FACILITY BOOKING SYSTEM

CASE STUDY: CIALA RESORT HOTEL, KISUMU.

INTRODUCTION.

Background of the study.

The conference facility booking system is a system that enable the meeting and provision of

conference rooms to conduct various events. The Ciala Resort Hotel at Kisumu provides an

efficient and users-friendly system which is required to reserve the hall beforehand and make the

information available to various clients to check on the status of the hall before booking. Ciala

Resort is rated amongst the best hotel in Kisumu, overlooks the beautiful hills giving clients the

serenity, peace and comfort they need.

The buildings are designed in an English colonial style with a luxurious modern twist. The

modern rooms, landscaping and well-manicured gardens which enhances the guest experience.

For the conference and events booking whether indoors or outdoors, there are perfect and serene

location available within, that is, Tulip Boardroom, Victoria Boardroom, Milambo Boardroom,

Yimbo Boardroom, Masawa Hall and many others. At Ciala Resort in Kisumu you will

experience convenience at its best while enjoying the modern facilities and amenities. The Ciala

resort in Kisumu Kenya was opened on August 14th 2018. The Resort was built outside the city

Centre to take advantage of the peaceful hills. The Resort design was inspired by the Maragoli
Hills and its vision is to be a home for its guests. It has a rooftop pool, fitness club, spa, sauna,

steam room, indoor pool, tennis courts and basketball courts and basketball courts. Lastly, the

Resort has an eco-friendly approach, including generating its own water with purification and

has trained its staff in green thinking. Meetings are in indispensable events in every organization

where people can simply share knowledge and information or discuss for important decisions.

Problem statement.

There are various problems associated with manual system used at Ciala Resort which

includes great facility, bad customer service .Booking a favorable conference facility or event

can be a time consuming and stressful task for clients especially during peak hours. Clients

have to rush to conference facility managers to make enquiries about the availability of the3

space on specified dates for their events and may still have to go through the stress of writing

a letter, wait for the approval of the manager before any further process such as knowing the

cost of capacity of the facility needed by the clients and the availability of the specified date

that could be communicated to the client. Besides the time consumed to manually book the

facility, it can also be hectic and tiring for clients to move around securing a space for a said

program. This can also be avoided with the aid of a web based booking system for the Event

Centre.

Objectives.
1.1.1 General Objectives.

1. The general objective of the study is to develop the system for the conference facility booking

at Ciala Resort Hotel, Kisumu.

1.1.2 Specific Objectives.

1. To develop a system that will allow customers to book online.

2. To develop a system that allow updates of availability of the facility.

3. To show the conference facility package rates and payment plans.

4. To allow users or clients to cancel booking in case of an emergency.

1.4 Research questions.

1. Will the developed system allow customers to book conference facility online?

2. Will the system allow customers to check on the updates of the availability of the facility?

3. Will the system show the conference facility package rates and payments plans?

4. Will the developed system allow customers to cancel the booking in case of an emergency?

1.5 Justification of the study.

The research is carried out to enable the system develop an Android app since many people today

uses Android. Meetings are indispensable events in every organization where people can simply

share knowledge and information or discuss for important decision. To facilitate such kind of

activities, most of researchers has to concentrate on improving scheduling software to help

are automatically recorded for future viewing. There are various limited number of systems that

can manage meeting rooms in terms of real-time availability and utilization.

1.6 Significance of the study.

The execution of this has a great advantages to the firm as there are various changes that should

be made to enable the Resort regain great production. The Resort has been able to identify its

areas of strength and weaknesses and has been able to rectify them as soon as possible. It has

well been in a position to develop the modern and proper system for booking the conference

facility that enable customers to reach at an affordable prices. Lastly, with the aid of designed

and developed system, various clients from counties and outside the country will be able to

access the facilities when they want even at their comfort zone.

1.7 Scope of the study.

The scope of the study focuses on the conference facility booking system at Ciala Resort Hotel in

Kisumu. The main interest is to develop the modern and appropriate conference facility booking

system to replace the manual or the currently used to avoid wastage of time. The most targeted

population are the employees and customers at the Resort. Either questionnaire or an interview

can be carried out for sampling for about twenty people where fifteen are supposed to be

employees at the resort and the remaining five to be customers. The project will be completed

before the end of July 2025 in six months’ time.

There are various limitations that are encountered such as the study is only limited to one Resort

Hotel since it’s the only focused in Kisumu County. Some respondents weren’t able to give

appropriate response to the questionnaire as required. Lastly, time wastage and lack of enough

experience was encountered since it was my first time doing the project.