Important info about your holiday
Thanks for booking with Jet2holidays . To make sure you’re nice and prepared for your holiday, we’ve gathered together all the
things you need to know.
Manage My Booking
Use Manage My Booking online for the quickest and easiest way to make changes to your holiday.
Log in to Manage My Booking and you’ll be able to:
Make a payment Change your details
Pay as and when you like up to 10 weeks before Such as name, address, phone number and date of birth
departure. changes.
Add our great value holiday essentials Register a new payment card
Including seats, pre-order hot meals, travel insurance, Resend, view and print holiday documents
extra 22kg bags and excursions. Check in online
Download or print your boarding passes
Important Information
Essential Holiday Information FAQs
www.jet2holidays.com/essential-holiday-information We’ve put together all of our most frequently asked questions, so
you can get the answers you need and save yourself a phone
call. Simply visit www.jet2holidays.com/faqs
Hand Baggage Special Assistance
You can take one piece of hand luggage on board per person. It 0800 408 5591 or 0044 203 059 8337 Opening hours: Monday
can have a maximum weight of 10kg and to Friday 8am - 9pm Saturday and Sunday 9am - 6pm
maximum size of 56 x 45 x 25cm.
Find out more
If anyone on your booking needs Special Assistance, you must
tell us at least three days before you travel. This gives us time to
tell the airport to prepare, as they’re responsible for providing
mobility assistance at the airport.
Checked-in Baggage In-Resort 24-7 Customer Helpline
You can take up to two 22kg checked-in bags 0044 113 387 9501
per person. To add extra checked-in bags,
please visit Manage My Booking
Pre Travel Services
0333 300 0737
Opening hours: Monday to Friday 8am - 7pm Saturday and
Sunday 9am - 6pm
Please Note - For your flights, you may not bring on board alcohol for the purposes of consumption whilst on the aircraft.
Only alcoholic drinks purchased on board may be consumed during the flight. Jet2.com reserves the right to serve
alcoholic drinks to customers at our absolute discretion.
Airport Parking
If you’re planning on driving to the airport, it’s a good idea to pre-book your parking first. You’ll save up to 60% compared to prices
at the gate. Simply visit jet2extras.com/en/book
Contact Details
If you have any queries regarding your booking before you travel, please call us on 0333 300 0737. Our office is open from 8am to
9pm Monday to Friday, 9am to 6pm Saturday and Sunday. Alternatively you can visit our www.jet2holidays.com/faqs
Customer Helpers
Our Customer Helpers will be there for you from the moment you arrive. They’ll be ready to give you great advice about your resort
and hotel. Please also tell them about any issues right away, as they will be happy to help. You can find out more about your
Customer Helper and how to contact them in the welcome letter we’ll give you when you arrive.
Travel insurance
It’s a condition of your contract with us that you take out adequate travel insurance. That’s why we advise you should
take out travel insurance as soon as you book, as you can also get cancellation cover too. To add travel insurance now,
simply visit Manage My Booking
In the unlikely event you require medical assistance, have an emergency, or require assistance whilst travelling on Jet2holidays ,
please use our UK 24/7 number on 0044 113 387 9501 and a member of the team will assist you.
