DEMONSTRATE EMPLOYABILITY SKILLS LEVEL 6

July/August 2024

TVET CURRICULUM DEVELOPMENT, ASSESSMENT AND CERTIFICATION COUNCIL

(TVET CDACC)

WRITTEN ASSESSMENT

TIME - 3 HOURS

INSTRUCTIONS TO CANDIDATE

1. This paper consists of two sections; A and B

2. Answer ALL the question as guided in each section

3. Marks for each question are as indicated in the brackets

4. You are provided with a separate answer booklet to answer the questions
5. Do not write in this question paper

This paper consists of FOUR (4) printed pages

Candidates should check the question paper to ascertain that all pages are printed as indicated and
that no questions are missing
 ©2024 TVET CDACC

SECTION A: [40 MARKS]

Answer ALL the questions in this section.
1) Assertiveness is a very important communication skill used in ensuring one’s voice is heard.

Highlight Four aspects of assertiveness (4 Marks).

2) Collecting and analyzing feedbacks on performance is important to both the employees and the

organization. Highlight Four ways used to collect feedback. (4 Marks).

3) A mediator is an individual called upon when conflict negotiations have failed, it can be an

individual or group of persons. List Four characteristics of an effective mediator. (4 Marks).

4) Security hazards, both minor and serious usually result from faulty of work place practice and lack

of security mindedness. Highlight Four major causes of security hazards in work place. (4 Marks).

5) Contexts for learning at work refers to the various environments, situations, or conditions in which

learning takes place in a work place. Give Four learning contexts. (4 Marks).

6) Gender mainstreaming is integrating a gender perspective to the content of the different policies

and addressing the issue of representation of women and men in all policy area. Give Four

examples of gender mainstreaming practices at workplace (4 Marks).

7) As a team leader in your department, you need to talk to your team members on managing their

emotions so as to improve their productivity. State Four strategies for managing emotions that you

will advise the team members to use. (4 Marks).

8) Kadja has of late had poor work relationship with his employer due to lateness in completion of

assigned duties. She has approached you for advice. Give Four ways on how to improve time

management. (4 Marks).

9) Majibu limited has experienced poor performance over time, the manager has decided to

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introduce leisure time to the employees to assess whether the situation will change. State Four

importance of leisure time at work place. (4 Marks).

10) Negation skills are important and creates success at workplace. Highlight Four effective

negotiation skills. (4 Marks).

SECTION B: (60 MARKS)

(Answer question 11 and any other two questions from this section.)
11) John, a valued team member at TAI (K)Corporation, has been exhibiting signs of erratic behavior,

including frequent absences, mood swings, and decreased productivity. Upon investigation, it is

discovered that John has been struggling with substance abuse and he has recently been diagnosed

with HIV/AIDS. His employer is concerned about how this diagnosis might affect John's well-

being and job performance.

a. Explain Five reasons that may have led John into the condition he is in. (10 Marks).

b. Discuss Five ways that TAI (K)Corporation can use to support John during this

challenging time, considering the implications of HIV/AIDS and drug abuse on

employees in the workplace. (10 Marks).

12. Every organization must have laid down policies and guidelines that govern the behavior of

its employee and external stakeholders.

a. Explain Five principles of policies and guidelines in organizations (10 Marks).

b. The principles of policies and guidelines in an organization are foundational elements that
ensures consistency, fairness and efficiency in workplace. Explain Five examples of
policies and guidelines in an organization. (10 Marks)

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12) Stress is the harmful and emotional imbalance between the perceived demands, resources and

abolition of individuals to cope with the demands.

a. Explain Five causes of work-related stress (10 Marks)

b. Employees go through stressful moments in the course of performing their duties at work

place. Explain Five causes of work-related stress. (10 Marks)

13) a) An informal group is formed within an organization by people who associate closely together

with the objective of meeting their personal needs.

a. Explain Five potential benefits associated with the informal groups in an organization.

(10 Marks).

b. Leaders of groups, both formal and informal can encourage increased performance and

maximize the benefits driven from the group. Discuss Five ways through which superior

performance can be encouraged in a group. (10 Marks).

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