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The document contains two email communications by Mugdha Mridul, an Operations Associate at Stripe. The first email addresses a customer inquiry about setting up a Stripe account in Ireland, detailing payment options and currency management. The second email requests a meeting to discuss incomplete process documentation and seeks guidance for a smooth transition while the manager is on leave.

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8 views2 pages

Email Start

The document contains two email communications by Mugdha Mridul, an Operations Associate at Stripe. The first email addresses a customer inquiry about setting up a Stripe account in Ireland, detailing payment options and currency management. The second email requests a meeting to discuss incomplete process documentation and seeks guidance for a smooth transition while the manager is on leave.

Uploaded by

mugdhamridul39
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Stripe Communication Written Test Solutions

Question 1: Customer Inquiry Response


— Email Start —

Hi Shannon,

Thank you for reaching out, and congratulations on setting up your Stripe account in Ireland!
It's exciting to hear about your sustainable clothing line and your plans to connect with
customers globally. With Stripe, you can accept payments in over 135 currencies, allowing
your customers to pay in their local currency, which can enhance their experience and
potentially boost your sales.

Regarding payouts, you can receive funds in currencies other than Euros. Stripe enables you
to add bank accounts for different currencies, such as AUD, to minimize conversion fees. You
can do this by accessing your Dashboard, selecting Payout Settings, and adding your AUD
bank account. This setup will allow you to receive payouts directly in AUD, avoiding foreign
exchange charges.

If you have any further questions or need assistance with configuring your bank accounts,
please don't hesitate to reach out. We're here to support you!

Best regards,

Mugdha Mridul

Operations Associate

— Email End —
Question 2: Internal Process Documentation
— Email Start —

Subject: Request for Meeting to Address Process Documentation and Transition

Hi Christian,

I'm reaching out to discuss a process I've recently been assigned to manage. Unfortunately,
the documentation for this process is incomplete, and the previous owner is no longer with
the company. Additionally, my direct manager is currently on extended leave, leaving me
without immediate guidance. To ensure a smooth transition and maintain operational
efficiency, I would like to schedule a brief meeting with you. During this meeting, I hope to
provide an overview of the current situation.

Furthermore, I have some ideas for an action plan that involves gathering necessary
information and resources, as well as implementing interim measures to ensure continuity. I
would appreciate your input on these suggestions and any additional support or resources
that might be available. Identifying team members or resources that could assist during this
transition period would be particularly helpful, especially until my manager returns.

I believe addressing these points will help us mitigate risks and ensure the process continues
to run smoothly. Please let me know your availability for a meeting this week. I am flexible
with timing and can adjust to your schedule. Looking forward to your guidance and support.

Best regards,

Mugdha Mridul

Operations Associate

— Email End —

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