LINE PowERED

Emergency Telephone Guide

Use with Part Numbers 11-910 through 11-919

EMERGENCY

JNG

ANSWERED

EL
SacoMM wta
taeii

wurtec Version 4.0 September 2016

 For Quick Set-Up goimmedlatelyto page5 Getting Started
Applies to Part Numbers: 11910, 11-911, 11-912, 11913, 11.915, 11-916, 11-919
1. Carefully open the shipping box and remove contents.

2. Inspect the telephone(s) for any damage.

Contents
3. Make sure the microphone, speaker and LED are connected correctly to the pins. See
Getting Started
. .3 drawing below for locations.
Introduction
If there is any damage call us for advice at 800-837-1066 or call our tech line at 419-930-1066
Before Programming the Wurtec $3 Communicator.
.4
Quick Set-Up (from onboard keypad)
ProgrammingPhone Numbers.. ..5
ProgrammingSite ldenti cation Message...
AdjustingOnboard Volume...
AdjustingConversation Volume...
ResettingtoFactory Defaults....
Telephone Line
Installation
Line Connection. .. .8
PowerRequirements. ...8
Programming (Locally or Remotely) u25
ProgrammingPhone Numbers.
ProgrammingRing-Down Line.
Programming
Messages(Site ID).....
ProgrammingMessages (Announcements).
0
10
1 2 3 PROG
MENU
O

EHERO
6 PHONE
NUMB
Programming (Locally or Remotely) | Advanced Options

78 9
Program Keys
UserPreferencesAnnouncements On/Off........ 11 O
MSG
User Preferences - Immediate Two-Way Conversation On/Off... 12
UserPreferences CallCancellation On/Off........ 12 TALK

Talk
Time. .. 13
Access Code. 13
Touch Tone ID.
Ring Count . 14 o0oooooooo
Program Status.. 15

Calling Into Remote Phone.... 16

Reset to Factory Defaults 16

Testing the Phone Line.
.16 Battery (BAT)
PhoneLine Volume.. .. .17
O,
Flowchart.. . 18

Troubleshooting.. ..18 Microphone (MIC)

Glossary.... ... ...20
WarrantyPolicy. .21
Speaker (SPK) LED (LED1) Push Button (PBA)

Buy Online! Wurtec.com Buy Online! Wurtec.com

nn3
fi
 Introduction
Quick Set-Up (fromonboard keypad)
There are two ways to program the Wurtec $3C: 1) locally [using onboard keypad and batterny

or external power supply] or 2) remotely [accessing the $3C from another location by calling Programming Phone Numbers
(The number(s) you want the $3C to autodial)
il. We recommend programming LOoCALLY.

Power Requirements: Analog telephone line with at least 24VDC and a 9V battery for STEP1 Pressthe button on the keypad.

programming. Disconnect battery after programming.

STEP 2 The phone will say "press 1 for rst number, 2 for second number, 3 for third
number" Choose which number you want to enter. The phone will ask you to enter
Use the program keys on the onboard keypad to program Emergency Phone Numbers and
the number followed by thekey. At this point enter the number you want the
Site ID Message. You can perform these programming procedures and access all available
phone to autodial and press thekey. Up to 24 digits can be programmed into
options by entering the Program Menu, which is explained on pages 8-17.
the phone. See page 9 for ring-down programming.

Toleaveanymenuatanytimepress then 0
STEP 3 Once the number is programmed, the phone will recite the number. If the number

iscorrectandyou are nishedyoumay pressthen 0 to exitprogrammode.

If you have another number to program the phone will automatically revert back to
Before Programming the Wurtec $3 Communicator
the phone number program menu and you will hear an option to program phone

STEP 1 numbers 2 and 3, follow the same steps to program those numbers if you choose to
When programming locally be sure to have a 9V battery with adequate charge
do so. Note: The rst number will dial for 30 seconds, the second number will dial
connected to the phone. This will energize the keypad so it can be programmed.
for 60 seconds, and the third number will dial for 120 seconds.
Keypad will NOT be active with telephone line power only.

STEP 2 Be sure to have all the information you need programmed ready before you begin Programming Site ldenti cation Message
programming the phone. The phone will repeat itself every three seconds until
STEP 1 Press the S button on the keypad.
theinformationisprogrammedintothephoneoryou pressthen 0 to exit
programming mode.
STEP 2 Press 1 to record. The phonewill say "at the tone,recordyourmessagefollowed

STEP 3 Do NOT be afraid to program the $3 Communicator. The phone at any point can by.After youheardthetone,recordthemessageandpress thekey
oo
be programmed backedto factory defaults (see page 7)if a mistake is made. when nished. A typical message consists of the address, name of the building the

Also take note that if information is programmed incorrectly the rst time, just elevator is in, and the elevator number if more than one elevator is present, and a

follow the steps of programming again and it will overwrite the previous program. call back number. The site identi cation message should not exceed 16 seconds.

For example, if an incorrect phone number was programmed, follow the steps of
STEP 3 If the message that has been recorded is correct you may
programming the phone number again and the latest number programmed would
pressthen 0 to exitprogrammingmode. If themessageisincorrectand
be the one saved to the phone.
needs to be recorded again, follow the steps for programming the site identi cation

STEP 4 If you are having trouble geting the keypad to work for programming at this point, message again. The new recording will automatically overwrite the old recording.

please see the trouble shooting section on page 20. The trouble shooting page You can repeat this process until the message is correct.

also has our help line number for any questions or problems.

4w Buy Online! Wurtec.com Buy Online!

Wurtec.com
fi
fi
fi
fi
fi
fi
fi
fi
 Qulck Set-Up(fromonboardkeypad)cont.
Quick Set-Up (fromonboardkeypad) cont.
Adjusting Onboard Volume STEP 3 To decrease the volume of the person you are speaking to rst press the eN key.
volume of the programming menu voice) If you have a live telephone line, the phone will say Please enter number to be
dialed" and then you will hear a standard dial tone. DO NOT dial a number. Once
STEP 1 To increase the volume of the onboard programming menu voice press the
you hearthedialtone,PresstheTEN andkeys at theexactsametimeand
TEHGand keys at the exact same time then release. You will hear a "beep"
then release. You wil hear your dial tone decrease in volume. Continue to press
tone. Continue pressing andreleasingTENS andat the same time until the TEN and keys at the same time and then release until the desired volume is
desired volume is reached. The "beep" tone will gradually increase. The phone will reached. The phone will say "Invalid Entry' once the lowest volume is reached.
say "Invalid Entry" once it has hit its maximum volume. When nished press Teto hang up the phone.
END
STEP 2 To decrease the volume of the onboard programming voice press the
Resetting to Factory Defaults
TALK andkeys at the same time and then release. You will hear a "beep" tone.
Continue to press and releasetheTER andkeys until the desired volume STEP 1 To reset everything to factory defaults press theandkeys at the exact
is reached. The "beep" tone will gradually decrease. The phone will say "Invalid same time.
Entry" one it has reached its lowest volume.
STEP 2 Thephonewillsay"Factorydefaults,press 1 toresettodefault, 2 tocancel,
Adjusting Conversation Volume orthen 0 todisconnect."Toresettodefaultpressthe 1 buttononthe
keypad. The phone will then say "Reset" and then shut off. At this point anything

STEP 1 Be sure the phone is connected to a live telephone line and a 9V battery that has been programmed in the phone is erased and reset to factory defaults.

STEP 2 To increase the volume of the person you are speaking to rst press the TS FactoryDefaultsare asfollows
key. If you have a live telephone line, the phone will say Please enter number to Voice Announcements - On

be dialed" and then you will hear a standard dial tone. DO NOT dial a number. CallCancellation Off
Once you hear the dial tone, Press the TEN andkeys at the exact same time ImmediateTwo-WayConversation Off
and then release. You will hear your dial tone increase in volume. Continue to Ring Count-1 Ring
press the7END and keys at the same time and then release until the desired Volume Mid Level (4)
volume is reached. The phone will say "Invalid Entry' once the maximum volume Emergency Phone Numbers - None

is reached. There are 8 volume settings. When nished press to hang up the Site ID Message - None

phone. (continued on next page) Announcements- None

TalkTime 180 seconds
Touch Tone ID - None

6 Buy Online! Wurtec.com Buy Online! Wurtec.com

fi
fi
fi
fi
 Installation
Programming(LocallyorRemotely)
Line Connection STEP 4 Press 1 toprogramthenumber.Press 2 toreviewthenumberthatwas
previouslyprogrammed. Press 3 to deletethe number.to return to the
A. Connect the telephone line wires to the "TELCo" pins on the circuit board using the
previousmenu. Or then 0 toleave
programming
mode.
supplied connector. Check the phone line for a dial tone, touch tone capabilities and

noise. You can do this by using the R button.We suggestyou call your emergency STEP 5 Press 1 to program the numberyou want thephone toautodial. The phone will
numbers and have them call you back. This will verify touch tone lines, phone numbers ask you to "Enter number followed by Enter the number and press the
and line conditions. key. The phone will recite the number programmed. If the number is correct you
B. IMPORTANT! This step will save you time and unnecessary eld trips! Carefully can continue on to programming by pressingto return to the previous menu.
tape the shielding and any additional wires on the phone cable so they will not short If you are nishedprogrammingthenumberyoucanpress then 0 to leave
out the electronics or the telephone line at the circuit board. NOTE: GROUND THE
programming mode.
SHIELDING AT THE CONTROLLER OR SOURCE OF TELEPHONE LINE ONLY!

Power Requirements Programming Ring-Down Line

A. TELCO Voltage: 24-52 VDC STEP 1 Press MEUbutton on the keypad.

B. TELCo Current: 23 mA
STEP2 Press 1 forphonenumbers.
C. Battery Voltage: 9 VDC [for programming use only]
STEP3 Press 1 for rstemergencynumber.
The $3 Communicator is not polarity sensitive.
STEP 4 Press 1 to program rstemergencynumber. Thephonewill say "enternumber
Programming (Locally or Remotely)
followed by Since there is no number to dial on a ring-down line, programa
To program Phone Numbers, Messages, Advanced Options and access Program Status press
for the number,then press. Thephonewillthensay"Youenteredstar"
the ME button.
STEP 5 At this point you can pressto return to the previous menu and continue with
Programming Phone Numbers
programmingoryoucan pressthen 0 toexitprogrammode.Staradds 2
STEP 1 Press ROG button on the keypad. second pause.
MENU

STEP2 Press 1 forphonenumbers.

STEP3 Press 1 toprogramthe rstnumberyouwantthephonetoautodial. Press 2

for thesecondnumberyou want thephonetoautodial. Press 3 for the third
number you want the phone to autodial. If you only want one number programmed,
continue to the next step. f you want more than one number programmed, repeat
the following steps for each corresponding number slot. (continued on next page)

Buy Online! Wurtec.com Buy Online! Wurtec.com

fi
fi
fi
fi
fi
 Programming(Locally orRemotely) Programming (Locally or Remotely)
STEP 4 if the message is correct you can pressto return to the previous programming
Programming Messages (Site ID) menu, you can follow the steps again to record your new message over the old
ite
Follow the steps below to program the Site ID message and local announcements. The Site message,or youcan pressthen 0 toexitprogrammode.
ID must identify where the emergency call is coming from. It's played every time a call is
Note: The recorded announcement should not exceed 6 seconds.
placed to or from the $3C, if not in immediate two-way. It is very important that this messaao
be recorded, as this is normally the way the call can be traced without verbal communication Programming (Locally or Remotely) | Advanced Options
from the passenger.
In this group of menus you will have the option to choose user preferences, set talk time,
There are three in car local announcements for notifying which of the possible three enter an access code, enter touch tone ID, set ring count and review program status.
emergency numbers are being dialed.

STEP 1 Press button.

User Preferences-Announcements On/Off
MENU

Announcements are used to notify persons in the car which of the possible three emergency
STEP2 Press 2 formessagemenu.
phone numbers are being dialed. Use these at your discretion.
STEP3 Press 1 ifyouwanttoprogramthesiteidenti cationmessage. Press 2 ifyou
want to program for in car announcements. Pressto return the previous menu. STEP 1 Press PROG button on the keypad.
MENU
Or then 0 toexit
program
mode. STEP2 Press 3 foradvanced
options.
STEP 4 To program the site identi cation message press 1The phone says "at the
STEP3 Press 1 foruser
preferences.
tone, record your message followedby At the tone, record the message and
then pressIf the messageis correct you can pressto get to the previous STEP4 Press 1 for
announcements
menu.
menu and continue programming, if you made a mistake and need to record again,
STEP 5 Once in theannouncementsmenu you can press 1 to turn on the
simply follow the steps again and it will automatically record over the old message.
announcements. Press 2 toreviewwhetheror notannouncementsare on or off.
Ifyouarenished
programmingpressthen 0 toexitprogrammode.
Press 3 to turn offannouncements. Press#to returnto thepreviousmenu to
Programming Messages (Announcements) continue
programming.Orpress then 0 todisconnect.

STEP 1 PressE button.

STEP2 Press 2 formessagemenu.

SEP3 Toprogramtheincarannouncementspress 2. The phone will then ask you to

press 1 for rst announcement,2 forsecondannouncement, or3 forthird
announcement. These announcements coincide with the emergency numbers
programmed into the phone. The message itself is played inside the elevator. For
exampleif the phone is set to dial 911, you may record "calling police station. 1o
programanannouncementfor the rst number press1 then press 1again
O record. The phone will say "at the tone record your message followed by
Record your message then press #.(continued on next page)
10 Buy Online! Wurtec.com
Buy Online! Wurtec.com 11
fi
fi
fi
fi
fi
 Programming(LocallyorRemotely)|AdvancedOptions Programming(LocallyorRemotely)|AdvancedOptions
User Preferences- Immediate Two-Way Conversation On/Off Talk Time
This feature allows the persons in the car to speak immediately with the called party after Talk Time is the period of time allowed for two-way conversations. Fifteen (15) seconds
theemergencycall isanswered.Otherwisethere is a voice prompt to press 1 to talk, then before the end of the time period the voicepromptwill say"Timingout. Press 1 to avoid
the Site ID message is played. Otherwisethe operator must press 2 to play the site ID disconnection" on the operator end. Enter a number between 30 and 999 seconds. Factory
message. set default is 180 seconds.

STEP 1 Press MENU

R button on the keypad. STEP 1 Press EG button on the keypad.

STEP2 Press 3 foradvanced

options. STEP2 Press 3 foradvancedoptions.

STEP3 Press 1 foruserpreferences. STEP3 Press 2 for talktime.

STEP4 Press 2 forimmediatetwo-way

conversation. STEP 4 To program a different talk time than the default 180 seconds (3 minutes) press 1

STEP 5 Once in the immediatetwo-wayconversationmenu, you can press 1 to turn on STEP 5 The phone will say "enter a number between 30 and 999 followed by The
immediatetwo-wayconversation.Press 2 toreviewwhetherimmediatetwo-way number you enter is in seconds. For example If you press 45, that would be 45
conversation is on or off (immediate two-way conversation is off by default). Press seconds.
to returntothepreviousmenutocontinueonprogramming.Or pressthen
STEP 6 f you have entered the desired talk time correctlyyou can pressto return to the
0to exitprogrammingmodeonce you are nished.
previous menu to continue with programming. You can repeat the steps again to re-
enter a different number to overwrite the previous one, Or you can pressthen
User Preferences Call Cancellation On/Off
0 to exitprogrammingifyouare nished.
When Call Cancellation is ON, the voice prompt states "Press button again to cancel" as soon
as a call is made. Pressing the button again will abort the call. Access Code

STEP 1 Press EGbutton on the keypad. This code enables password protection for programming from a remote location. Enter up to
eight (8) digits. Factory set default is none.
STEP2 Press 3 foradvanced
options.
STEP 1 PressEGbutton on the keypad.
STEP 3 Press 1 for userpreferences.
STEP2 Press 3 foradvanced
options.
STEP4 Press 3 forcallcancellation.
STEP3 Press 3 forAccessCode.
STEP 5 Once in the call cancellationmenu, you can press 1 to turn on callcancellation.
Press 2 to reviewwhethercallcancellationis on or off (by default call cancelation STEP 4 Press 1 toprogramanaccesscode. Press 2 toreviewwhatthealready
is off). Press 3 to turn off callcancellation. Pressto return to the previous programmed access code is (by default there is no access code). Finally you can
menutocontinueprogramming. Pressthen vOL U
0 toexitprogrammingwhen press 3 toerasetheaccesscodealtogether
nished.
STEP 5 Press# to return to the previousmenuandcontinue onprogramming. If you are
nishedprogrammingyoucan pressthen 0 toexitprogrammode.

12 Buy Online! Wurtec.com Buy Online! Wurtec.com 13

fi
fi
fi
fi
 Programming(LocallyorRemotely)|AdvancedOptions Programming (Locally orRemotely)|Advanced Options
Touch Tone ID
Program Status
This feature is for programming with SoundNet capable call centers. If this feature is used The Program Status feature will recite the menu settings that are currently programmed in the
make sure Announcements are turned OFF and Immediate Two-Way Conversation is turner ohone. The phone will recite in order the settings for:
ON. See pages 11 and 12 for those options.
serial number
STEP 1 Press PRO button on the keypad. - $3 Communicator model number
MENU

version number
STEP2 Press 3 foradvanced
options.
- programmed phone numbers
STEP3 Press 4 forTouchToneID.
announcements on/off

STEP4 Press 1 toprogramtouchtoneID. Press 2 toreviewwhatthealready - immediate two-way conversation on/off

programmed lD is (by defaultthere is no ID). Press 3 to erase the Touch Tone ID -callcancellationon/off
altogether. - talk time

access code
STEP 5 Pressto returnto thepreviousmenuandcontinueonprogramming. If youare
nishedprogrammingyoucanpress then 0 toexitprogrammode. - touch tone ID

ring count
Ring Count

Use this feature to program the number of rings to occur before the emergency telephone STEP1 Press E buttononthekeypad.
answers a call. Enter between zero (0) and nine (9). If you enter zero (0) the telephone will
STEP Press 4 and the phonewill begin torecitetheinformationstatedabove.
never answer an incoming cal. Factory set default is 1.

STEP 3 At this point the phone will automatically revert back to the main program menu.
STEP 1 Press Gbutton on the keypad.
You can choose any option to continue with programming. If you are nished you

STEP2 Press 3 foradvancedoptions. canpress then 0 toexitprogrammode.

STEP3 Press 5 forRingCount.

STEP4 Atthispointyoucanpress 1 toprogramdesiredringcount. Press 2 toreview

what the already programmed ring count is (by default the ring count is 1). Press
#to return to thepreviousmenu tocontinueonprogramming. If you are nished
voL D

programmingyou can pressthen0 to exitprogramming.

(14) Buy Online! Wurtec.com Buy Online!Wurtec.com 15

fi
fi
fi
 Calling Into Remote Phone
Testing thePhoneLine(cont.)_
It is possible to program the $3Communicator from a remote location by calling into the
STEP 1 Press /END key on the keypad.
telephone. Using a dedicated touch tone telephone, dial the phone number of the $3
STEP 2 If you do not have a valid telephone line the phone will say "invalid telephone line".
Communicator.
At this point you will need to trouble shoot the telephone line or call the telephone

STEP 1 Once the phone answers you will hear the following: "This is an emergency service provider. If your phone line is valid, the phone will say "Enter number to
be dialed" and you should hear a standard dial tone. At this point you can dial the
telephone.
Press 1 to talk2 to
program,orthen 0todisconnect.
emergency number to verify it works or you can press Teus to hang up the phone.

STEP 2 Press 1, You willthen be ina wo wayconversationwith whomever iscurrently

Phone Line Volume
in theelevator. if you chooseto press 2 t will take you into programmingmode
and may prompt for pasword if one is programmed Or you can choose to press STEP 1 Be sure the phone is connected to a live telephone line and a 9V battery.

then O whichwillhangthephoneup.
STEP 2 To INCREASE the volume of the person you are speaking to rst press
END
key. If you have a live telephone line, the phone will say Please enter number to
Note: If the phone you are calling is line sharing with another $3 Communicator it
be dialed" and then you will hear a standard dial tone. DO NOT dial a number.
may ask you to enter a unit number. At this point you would need to enter the unit
Once you hear the dial tone, Press the Aand*keys at the exact same time
number of the phone you are trying to reach. Also, if an access code has been and then release. You will hear a beep and your dial tone increase in volume.
programmed into the phone, it will ask you to enter it in order to continue on to the Continue to press theNO and keys at the same time and then release
phone options stated above in steps 1 and 2. until the desired volume is reached. The phone will say "Invalid Entry" once the

maximum volume is reached. When nished press TN to hang up the phone.

If you do not know the Access Code you must go to the job site and gain access to
STEP 3 To DECREASE the volume of the person you are speaking to rst press the EN
the circuit board keypad and reset to factory defaults or change the access code. If
key. If you have a live telephone line, the phone will say "Please enter number to
you are unable to get to the job site, you can call Wurtec Inc. All phone numbers
be dialed" and then you will hear a standard dial tone. DO NOT dial a number.
are listed on troubleshooting page 20.
Once you hear the dial tone, Press the END andkeys at the exact same time
and then release. You will hear a beep and your dial tone decrease in volume.
Reset to Factory Defaults
Continue to press theEN andkeys at the same time and then release until
STEP 1 the desired volume is reached. The phone will say "Invalid Entry" once the lowest
Press theandkeys at the exact same time.
volume is reached. When nished press END to hang up the phone
STEP2 Thephonewillthengivetheoptiontopress 1 toresetbacktodefault. Press 2
tocancelresettingbacktodefault. Youalsohavetheoptionto pressthen 0
to exit program mode.

Testing the Phone Line

To make sure you have a good telephone line, you can make an outside call from the $3
Communicator using the onboard keypad. This is a good time to verify emergency numbers.
(continued on next page)

16nn Buy Online! Wurtec.com Buy Online! Wurtec.com 17

fi
fi
fi
fi
 Flowchart
Troubleshooting (cont.)
Note: This ow chart is for programming the phone with the onboard keypad. When call
alling
into the phone to program you can use this ow chart as well but you will have the adderd.
Keypad or Push Button Not Working
step The push button uses the telephone line voltage to energize the phone. Check your
ofpressing 2 toenterprogrammodeoncethephoneanswers telephone line connection on the phone and also do a telephone line o agnostic by pressing
the TL key on the keypad (be sure you either have a 9V battery connected to the phone or
PushProgramMenu
the external power connected to the phone to energize the keypad). Also be sure the push
Button on Keypad
button is plugged into PBA on the circuit board.

MainMenu Have a Good Telephone Line but Phone Says "Telephone Line Failure"
1-Phone Numbers 2-Messages 3-Advanced Options 4-Program Status 0-Disconnect Wurtec supplies a 12VAC isolation transformer with the phone. This transformer should be
used with the phone. If you are getinga power source directly from the controller, it can
create a ground loop with the telephone line and cause the phone to malfunction. External
1-FirstNumber 1-Site1D ProgramStatus building power is only needed if you are line sharing the phone or if you are going to take
2-Second Number 2-Announcements advantage of the maintenance announcements (page 13). If you ARE line sharing, use the
3-Third Number supplied transformer. If you are NOT line sharing, simply disconnect the external power and
be sure you have at least 24VDC on your telephone line and the phone should work properly.
1-FirstAnnouncement
2-Second Announcement| Phone Does Not Respond to Touch Tone When Calling Remotely
3-Third Announcement Using a land line telephone, the $3 Communicator should respond to touch tones with no
problems. If you are having a problem, check to be sure the phone you are using to call into
the $3 Communicator is not set on "pulse" dialing. If you are having trouble programming
AdvancedOptions
1-User Preferences 2-Talk Time 3-Access Code 4-Touch Tone ID 5-Ring Count remotely with a cellular phone it could just be because of the cellular phone reception or the
nature of the phone itself. Some cellular phones work ne, some don't work at all. If you are
having trouble with a cellular phone, the only options are to use a landline phone or to be on

1-ToProgram 1-To Program 1-ToProgram site and program the phone using the onboard keypad.
1-ToProgram
2-ToReview 2-To Review 2-To Review 2-To Review
3-To Delete 3-To Delete Phone Connects to Emergency Operator But There is Only Momentary
Communication
1-Announcements On/Off When an operator picks up the phone, there WILL be a momentary instance where the
2-ImmediateTwo-Way Conversation O/Off person inside the elevator will hear the operator then contact will be cut off, unless immediate
3-Call Cancellation On/Off two-way conversation is enabled. What is happening is the operator at that point is getting
the automated message of the phone and contact has been temporarily disabled. Once the
operator presses 1 to accept the cal, any Site ID message will be played, then two-way
conversation will be re-established.

Troubleshooting
$3 Communicator Does Not Hang Up After Conversation Ends
If you have any questions about the installation or operation of your S3 Communicator, please This most commonly happens if the $3 Communicator is on a "Ring- Down" line. On most
call us toll free at (800) 837-1066, 8:00 am-5:00 pm, Monday-Friday. You can also call our ring-down systems a "wink" signal is not sent to the phone to hang the phone up. Ifthis is
direct Tech Line at 419-930-1066. thecaseyouhave thefollowingoptions: Youcanhavetheoperator pressthen 0
before they hang up. You can also change the talk time to a lesser time so the phone stays
Keypad Not Working online for less time. The operator will receive a message 15 seconds before the allotted talk
if you are programming before you connect the phone in the elevator be sure you have time topress 1 tocontinuethecall. Eachtime 1 ispressedtocontinue,thetalktime is
a fresh 9V battery connected to the phone. The 9V battery energizes the keypad when reloaded.
programming outside of the elevator. CAUTION when connecting the phone to external
power be sure the 9V battery is rechargeable, otherwise you could damage the phone.

18 Buy Online! Wurtec.com Buy Online! Wurtec.com 19

fi
fl
fl
 Troubleshooting(cont.) Warranty Policy

Call Into the Phone Remotely But the Phone Doesn't Say Anything DAMAGEs DURING SHIPPING
This typically happens when a phone is set up for line sharing and the unit number Should your package arrive damaged, you must contact the shipping company to place the
programmed into the phone is not set to 1. When line sharing, each phone must have a claim. We cannot do this for you. Do not ship the material back before the carrier inspects the
different unit number. Your rst phone should be set up as unit 1, the next phone as unit 2, shipment or we cannot issue credit.
and so on. if for some reason unit one becomes unhooked or is not detected, the others
on the line will pick up but not play anything. The phone will sit and wait on the line until the
RETURN POLICY
unit number is pressed. There can be up to 8 phones on a line so it can be any unit number
A return goods authorization (RGA) number must be obtained from the sales department
between 2 and 8. If the incorrect unit number is pressed the phone will hang up and you will before returning goods for warranty reasons, repair service, or credit. Items received without
have to try again. authorization mat be returned at your expense.

Note: The $3 Communicator requires an analog telephone line. The digital line must be ran
through an analog port and must have at least 24VDC on the telephone line to work properly. WARRANTY
wurtec Inc., Toledo, Ohio, warrants the manufactured products, to the original purchaser, to
be free from defects, in materials and workmanship, during normal use and services, for a
Glossary period of one (1) year after installation, subject to the following conditions:

Immediate Two-Wa Conversation A. A defective product, shal be returned to Wurtec Inc. identi ed with our return
This option disables the automated message the operator will get when an emergency authorization number and freight prepaid, within fteen (15) days after discovery of
call is placed from the $3 Communicator. If this option is enabled the operator will NOT
possible defect. Wurtec Inc. reserves the right to request proof of purchase as well as
automaticallyreceivethe site IDmessage,theoperator
will haveto press 2 to receivethe
other proof to document warranty claim.
message. Theoperatorwill not bepromptedto press 2 But youWILL beable to talk
immediately. B. Speci cally, this warranty does NOT cover products claimed to be defective which
have been damaged or failed de to ordinary wear and tear, neglect caused by lack of
Ring Down Line proper maintenance or service, misuse, accidents, improper application or installation,
A ring down line is a phone line that does not require a number to be dialed. Once the phone alterations or Acts of God.
is picked up or "on hook" the phone will automatically dial to a predetermined phone on the
C. Products of other manufacturers, supplied by Wurtec Inc., are covered by that
other end. When programming use a singleto add a 2 second pause.
manufacturers warranty.

Site ID Message
This is a message that is recorded by the person programming the $3 Communicator. This Wurtec Inc.'s obligation under this warranty shall be limited to replacing or repairing, at
is the message played for the operator automatically once the call is accepted. A typical site Our option, the parts or product subject to availability, which have been returned to us and
ID message should consist of: building name, address, elevator number if more than one is deemed defective. Replaced or repaired parts or products shall be shipped, FOB, our plant.
present, and a callback number. Any other damages or claims are hereby expressly waived by the purchaser.

Telco This warranty is your assurance of a quality product. Wurtec Inc. is dedicated to customer
Telephone Line satisfaction. You can expect prompt and courteous attention to your service needs from us.

"Wink" Signal
A wink signal is a momentary drop in voltage on a telephone line. This signal is something
the phone detects and perceives it as the "hang up" signal. When a conversation is over, one
person will hang up the phone on one end, a wink signal is sent which in turn hangs up the
phone on the other end. This is an automatic process.

20 Buy Online! Wurtec.com Buy Online! Wurtec.com mmmw21

fi
fi
fi
fi
 wurtec
6200 Brent Drive,Toledo, Ohio | Ph:800.837.1066 | Buy Online!wurtec.com