JOB DESCRIPTION – OPERATIONS – TECH SUPPORT
Position Title Executive/Senior Minimum Experience 0-2 Years’
Executive
Proposed Designation Support Coordinator Qualification Bachelor's degree
Function Operations Location Gurgaon
Grade 2 Work Level WL 1
"Wheebox is one of the leading talent assessment and consulting firms that
specializes in providing assessment and skill development solutions to
Governments and Corporations globally. Based out of India, and operations
across GCC Countries, Wheebox delivers millions of AI enabled remote
proctored tests for hundreds of large and medium size corporations and
Federal and State Government entities globally.
Wheebox is 100% subsidiary of Educational Testing Service (ETS), a
globally recognized nonprofit assessment and research organization
headquartered in Princeton, New Jersey, United States. ETS has a
Company Profile significant international presence, conducting assessments and research in
over 180 countries, it is renowned for creating a wide range of
assessments, including the Graduate Record Examinations (GRE), Test of
English as a Foreign Language (TOEFL), Test of English for International
Communication (TOEIC), Praxis Series for teacher certification."
As a Part of Growth Plan to enable our Customers and Partners with best-
in-class assessment solution, we invite applications from passionate
individuals with no limit mindset to fuel our growth, Journey.
Website www.wheebox.com
Role Overview The Tech Support will be responsible for diagnosing and troubleshooting
hardware and software issues, guiding customers through step-by-step solutions,
and escalating complex problems to higher-level support teams when necessary.
Respond to candidate inquiries via phone, email, or chat in a timely and
professional manner.
Diagnose and troubleshoot technical issues related to hardware,
software, and network connectivity.
Roles and Provide step-by-step instructions and guidance to customers for problem
Responsibilities resolution.
Escalate unresolved issues to appropriate support teams and follow up to
ensure timely resolution.
Provide excellent customer service and ensure a positive customer
experience throughout the support process.
Good Communication skills
Computer knowledge
Quick learner
Capable to solve any queries from candidates/customer
Desired Skillset
Energetic and motivating individual
Creative thinking
Communication Skills
Multi-Tasking
Non- Negotiable Skills
Ethical
High on Integrity
Previous Experience on Tech-Support work preferred
Able Worked in 6 days of week
Able to do the multi-tasking
Preference
Experience in a Tech-Support work
Rotational Shift
