ALFRED NIGEL STARK

Email: Alfred.stark@gmail.com | Phone: +91 9818970491

Professional Summary

A Vice President with over 23 years of experience driving revenue growth and building
high-performing sales teams across B2B and B2C markets. Proven track record of
consistently exceeding sales targets and delivering $85Million+ in Annual Revenue growth
through strategic leadership, market expansion, and innovative sales solutions. Expertise
in International market penetration (US, EMEA, MENA & APAC), CRM management,
and P&L oversight. Adept at optimizing sales operations, leading cross-functional
teams, and establishing long-term client relationships, resulting in 40% client retention
improvement. Committed to mentoring teams and creating sales strategies that align
with overall business objectives, ensuring long-term profitability and growth.

SALES: New Client Acquisition, Client On boarding, Client relationships, Client

Acquisition, Client Retention, Revenue Generation.

International locations worked with: China, Singapore, Japan, Qatar, United Arab
Emirates, Canada, North America, South America, Philippines, Africa, Germany, France,
Italy, Spain, Mexico, Switzerland, Australia, Pakistan and India too (US, MENA, EMEA &
APAC).

Key Skills

Sales Leadership
Strategic Sales Planning & Execution.
Revenue Growth and Market Penetration.
International Market Expansion (US, MENA, EMEA &APAC)

Client Relationship Management

Customer Retention & Engagement.
B2B and B2C sales initiatives.
High-Value Contract Negotiations.
Conflict Resolution & Stakeholder Management.

Team Development & Operations

Team Building & Leadership
Workforce Management
P&L Accountability

Technical & Industry Expertise

CRM Tools (e.g., Salesforce, SalesCloser360, Hub Spot)
RCM, Healthcare Sales, Insurance
Collections, Outbound & Inbound Cold Calling for Sales.
Hard Core Integration Sales
SPE (Software Product Engineering) Sales.

Soft skills.
Sales forecasting and pipeline management
Negotiation and contract management
Sales performance analysis
Team leadership and coaching
Professional Experience

Vice President of Sales

Highlands Info Tech Pvt. Ltd. (CivilGEO Engineering Software)
Dec 2018 – Jun 2024

 Led strategic initiatives, driving a 400% revenue increase from $500K to $25M
annually within 5+ years.
 Revenue Growth Leadership: Achieved consistent double-digit revenue growth
annually, driving total revenue from $500K to $25M.
 Grew clientele from 300 to over 2,000 customers globally.
 Managed a 400-member team, including sales, tech support, and operations.
 Spearheaded CRM system optimization, achieving a 4.9/5 customer satisfaction
rating.
 Facilitated team productivity through contests and performance incentives.
 Developed and executed monthly and quarterly sales strategies, exceeding
revenue goals.

Key Achievements:

 Expanded office space from 2,000 sq. ft. to 40,000 sq. ft. within a year.
 Improved employee retention through career growth initiatives and training
programs.
 Over 400 Customers Reviews added to our company profile which can be viewed.
 Increased cliental from just 300 to 2000 overall, during my tenure (existing
clients)
 Received multiple accolades, including “Best Tech Support” and “High Performer”
awards. CivilGEO is at the top of the pack in the new G2 Grid® engineering
software report, the years are 2019, 2020, 2021, 2022, 2023 & 2024.
 Develop and execute comprehensive sales strategies to achieve revenue and growth
targets.
 Successfully launched sales operations in three new regions, resulting in a 30%
market share increase.
 Reduced customer churn rate by 30% through the introduction of data-driven
account management and personalized customer engagement .
 Lead, mentor, and manage the sales team to ensure high performance and
productivity.
 Build and maintain strong relationships with key clients, partners, and
stakeholders.
 Conduct market analysis to identify new opportunities and monitor industry
trends.
 Establish sales targets, KPIs, and metrics to measure team performance.
 Oversee the development of pricing strategies, contract negotiations, and
proposal generation.
 Collaborate with cross-functional teams, including marketing, product
development, and customer support, to align strategies.
 Manage the sales budget, forecasting, and financial planning processes.
 Implement and optimize sales tools and CRM systems for efficient pipeline
management.
 Represent the company at industry events, conferences, and networking
opportunities.
General Manager – Head of Operations
Akua Mind and Body
May 2018 – Oct 2018

 Managed RCM, generating $1.5M in monthly in sales and collections.

 Managed a 40-member team, including sales, tech support, and operations.
 Oversaw billing, payment posting, and client interactions to streamline
operations.
 Resolved billing disputes, maintaining customer satisfaction while ensuring timely
collections.
 RCM- Revenue Cycle Management. Sales.
 AR-Collections. Outbound Calls.
 Billing.
 Payment Posting

Key Achievements:

 Grew revenue by 40% within two months through strategic market expansion .
 Increased customer retention rates by 25% by introducing targeted account
management strategies.
 Closed a landmark $1.5 M deal with a Fortune 500 client, boosting company
credibility in new markets.
 Reduced the sales cycle by 15% through the implementation of a CRM
optimization initiative.

General Manager – Head of Operations (Collections & Sales)

Sovereign Health Group
May 2015 – May 2018

 Increased monthly revenue from $3M to $7M through strategic leadership and
process improvements.
 Negotiated and secured $5M+ in annual contracts with enterprise-level clients.
 Managed 10 operational processes, including AR collections, customer service,
and insurance sales.
 Directed a team of 200+ advisors across multiple departments.

Key Achievements:

 Achieved a 25% year-over-year increase in pipeline value through innovative

lead generation campaigns.
 Drove year-over-year sales growth of 50%, despite challenging economic
conditions, through adaptive sales strategies and team leadership.
 Established KPI metrics, ensuring high-quality service delivery.
 Introduced training programs, enhancing team efficiency and communication
skills
 Spearheaded a sales training program that improved team quota achievement
rates from 50% to 95%.
 Optimized sales processes, leading to a 20% reduction in operational costs while
maintaining revenue growth
Head of Operations and Quality Assurance.
ACS Global Solutions Pvt. Ltd.
Apr 2013 – Mar 2014

 Developed a comprehensive sales strategy targeting premium market segments.

 Built relationships with HNIs and premium architects, driving sales growth.
 Achieved ambitious sales targets by identifying and pursuing new opportunities.

Key Achievements:

 Managed revenue operations, generating $1M in monthly sales

 Secured Major Accounts: Closed contracts with high-profile clients worth
$1.6M+, establishing long-term partnerships and increasing brand credibility .
 Month on month sales target achieved and overachieved.
 Established KPI metrics, ensuring high-quality service delivery.
 Introduced training programs, enhancing team efficiency and communication
skills

Assistant Manager – Operations (Collections & Sales)

Fiserv India
Mar 2009 – Mar 2013

 Assists in the development of the sales plan. Prepares forecasts and KPI reporting
for the sales leaders, CRO, and upper management, for use in organizational
planning, financial forecasting, budget setting and strategic planning.
 Land and expand: build process and funnel for manual top-down reach out, on
boarding, activation, and expansion.
 Evangelize the product and personally help close largest deals.
 Consistently ranked among top sales performers, mentoring teams to achieve
monthly targets.
 Compare collection, expenditure and revenue, Monthly & every quarter
 Customer service policies and procedures: Develop policies and procedures that
customer service agents can follow to resolve customer inquiries
 Customer service resources: Provide problem-solving resources, help desk
resources, and technical advice to maximize customer operational performance
 Customer service finances: Forecast requirements, prepare annual budgets, and
schedule expenditures to meet customer service financial objectives
 Customer satisfaction: Conduct customer satisfaction surveys and execute
customer retention strategies
 Collaboration: Collaborate with other departments.

Key Achievements:

 We were able to achieve $1M US dollars plus from sales and collections monthly.
 Exceeded Sales Targets: Consistently achieved 120%+ of sales quotas for
three consecutive years, contributing significantly to overall company revenue.
 Improved Team Performance: Increased team quota attainment rate from
60% to 90% by implementing targeted coaching and performance management
strategies.
 Optimized Sales Processes: Streamlined the lead qualification process,
resulting in a 15% reduction in the sales cycle and a 20% increase in
conversion rates.
 Received multiple “VIP” and “Zenith” awards for outstanding performance.
Assistant Manager – Operations (Collections & Sales)
Astra Business Services
Jan 2003 – Jan 2009

 Supervised and assisted directly and indirectly 500 associate with their respective
managers and team leads.
 Team, managing collections, customer service, and escalations.
 Closed High-Value Deals: Successfully negotiated and closed deals worth $
300K US dollars +, contributing to significant revenue growth.
 Streamlined customer service policies, boosting satisfaction and retention.

Key Achievements:

 Reviewed and Assigned 700 leads in a day to account managers.

 We were able to achieved $500K US dollars a month.
 Enhanced Customer Retention: Increased customer retention rates by 20%
through improved relationship management and personalized client engagement.
 Able to handle Attended all incoming calls, Payment calls, Payment posting calls,
Clients, Complaints, Escalations, Customer Services, CEO’s Calls, and VP
Operations from the US.
 Awarded for Excellence: Recognized as "Sales Manager of the Year" for
delivering exceptional results and team leadership.
 Honoured with “Shining Star” and multiple “VIP” awards for exemplary
performance.

Collections Experience

 Collections Leadership: Reduced outstanding receivables by 30%, improving

cash flow and financial stability.
 Recovery Strategies: Developed effective debt recovery plans, resulting in the
recovery of $200 K+ in overdue accounts.
 Client Negotiation: Successfully negotiated repayment terms with clients,
maintaining strong relationships while recovering 80% of delinquent accounts.
 Risk Management: Implemented credit risk assessment processes, reducing bad
debts by 15% year-over-year.
 Collections Team Management: Built and managed collections teams,
achieving a 98% resolution rate for overdue accounts.
 Improved Processes: Digitized and automated collections workflows, increasing
recovery rates by 20% and reducing processing time.
 Policy Development: Designed and enforced credit and collection policies,
aligning them with company revenue objectives.
 Customer Engagement: Leveraged relationship management techniques to
resolve disputes and recover $200 K in contested payments.
 Reporting and Analysis: Developed comprehensive reporting systems for
collections performance, enhancing decision-making for financial teams .
 Industry Recognition: Recognized as a leader in collections management,
driving industry-best recovery rates over a 20-year career.
Education

 Bachelor of Arts (English Honors) – First Class

 Master of Business Administration (Human Resources) – First Class with
Distinction
 Diploma in Export Management – Indian Institute of Business Management.
 International Marketing.
 Export-Import Documentation.
 International Finance.
 International Economics.
 Shipping.
 Diploma in English Typing

Certifications
 Train the Trainer (2010, 2013)
 Conflict Management (2012)
 Leadership Diplomacy (2013)

Languages and Technical Skills

 Languages: English, Hindi

 Technical Skills: CRM Tools, Microsoft Office, Data Analytics Tools

Additional Information

 Date of Birth: July 10, 1977

 Marital Status: Married
 Availability: Open to relocation.

References

Available upon request.