Visit us at affinitywater.co.

uk
or call us on 0345 357 2401
Monday–Friday, 8am–8pm. Saturday, 8am–2pm.

Need help reading this? Turn to the

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last page of this bill.

Mr D V Birladeanu Your customer number 8547571-7

66 Church Road
Dover
Kent Your meter number 07457528
CT17 9LS
Bill date 27 October 2022
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Clean water emergency? 0345 357 2407

This bill is for your water supply to:

66 Church Road, Dover, Kent

Here's your new bill

Welcome to the neighbourhood We’ll collect your payment of

We’re really pleased to be supplying clean

water to your home. If you have any
questions while you’re settling in, you’ll find
£61.70
lots of useful information at on 1 Dec 2022
affinitywater.co.uk/faq

Manage everything easily with Thanks in advance for your payment, and if
you have any questions please call us.
an online account
See page 2 for a full breakdown of your bill
Manage your account the easiest way, right
from the start. If you haven’t already, sign up
for an online account in just a few minutes
at affinitywater.co.uk/myaccount

Book a free home water

efficiency check
We can send one of our technicians to your
LIVE/2487021_01/307800/99600/336/140/3-6

new home to help you save water, save

energy and save money. They’ll check for
Thanks for paying by Direct Debit
leaks around the property, fit water-saving It’s the easiest and fastest way to pay.
devices, and give you tips that could help to We’ll continue to collect your payments, and you
lower your bills. To book a check or find out won’t need to lift a finger.
more, visit affinitywater.co.uk/save-water/
check
Your account
On 27 Oct 2022, your account balance was £49.23 Switch to paperless
Your water charges (see below) £12.47 billing in moments
Your current account balance £61.70 We’d like to send you paperless
bills to help lower our carbon
Your upcoming payments footprint. All you need to do is sign
up online, and you’ll be able to find
1 payment of £61.70 to be paid by 01/12/2022 £61.70
your latest and past bills in
Total upcoming payments £61.70 My Account, at any time.

Register for paperless billing at

affinitywater.co.uk/myaccount

We'll help you keep track

of the water you use We’ll keep track of how
much water you use
From your next bill onwards, we’ll tell you how much water you’ve
used each month, to help you understand when you’re using more or And we’ll let you know how it
less throughout the year. changes over time in future bills.

To help keep your water bills down,

you can find lots of helpful water-
saving tips at affinitywater.co.uk/
save-water

Your water charges

About your water services
We only bill you for your clean water
As your clean water supplier, we’re
That’s the clean water that comes out of your taps. And it’s our job here to make sure you have all the
to keep it running to your home. information you need. If you have
questions about clean water
Clean water m3 Rate Charge
charges, please contact us and
we’ll be happy to help.
Usage 26/10/2022 - 26/10/2022 0.00 £1.8897 £0.00

Fixed charge 26/10/2022 - 31/03/2023 £12.47 Need help understanding

your bill?
Visit affinitywater.co.uk/
Total water charges £12.47
your-bill-explained for a detailed
explanation of your water bill.
 Our local water sources
Our region has the lowest average rainfall in the UK.
Here’s what happens after it rains, and why it matters to you.

We can’t collect What happens How we collect .. and how it ends up

every drop to the rest? your water... at your house
Plants collect some water, It soaks deep into the We draw water up We pump the treated
and some evaporates, ground before reaching a from aquifers through water to your home, where
while heavy rain runs layer of chalky rock, boreholes, before it’s used for washing,
straight into rivers and called an aquifer. This can transporting cleaning, cooking, and
drainage. take several months. and treating it. drinking.
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This process takes time

With water left behind along the way, and every person in
your area using around 204 litres every day, it’s important we
all find ways to save water – to help prevent local
shortages.

Find out more at affinitywater.co.uk/save-water

Choose paperless bills

for less clutter How to switch to
LIVE/2487021_01/307800/99600/337/140/4-6

paperless billing
You’ll receive your bills as soon as they’re ready. And
Sign into MyAccount at
you’ll be able to create and download an account affinitywater.co.uk/myaccount
statement at any time in MyAccount, our secure portal. and change your billing options.
It’ll only take a couple of minutes.
Plus, you’ll help the environment by using less paper!
How are you doing?
If you need a little extra support, we’ll always do our best to help out.

Need our help? Money worries?

The Priority Services Register (PSR) is free to We understand life can change, and if you’re finding it hard
join. It helps us know who may require extra to pay, we can help. Visit affinitywater.co.uk/helpmepay or
help, or would like a bill in a different format call 0800 697 982.
such as large print or braille. For more You can also get free independent advice from National
information please visit affinitywater.co.uk/ Debtline on 0808 808 4000 or the Money Advice Service on
priority-services to use additional accessibility 0800 138 7777.
features or call 0345 357 2406. Our Household Charges Scheme sets out information about
You can also ask for translation services if our charges and debt recovery procedure.
English isn’t your first language. Visit affinitywater.co.uk/charges

Spotted a leak lately? Would another tariff suit you better?

We want to sort it out as quickly as possible, to help If you get certain benefits, or have a low household income,
protect local homes and businesses. Let us know at we might be able to switch your tariff so you pay less. In
affinitywater.co.uk/leaks or call 0800 376 5325. some cases, we can also take payments directly from your
benefits, to help you make up payments.
If the leak affects a pipe that’s inside (or supplies) your
home, we recommend you visit watersafe.org.uk to find a Visit affinitywater.co.uk/billing to learn more.
local approved plumber.

Our commitment to our customers

We’ve published the standards we promise to uphold on affinitywater.co.uk/
customerinformation so that you know what to expect from us.

Issue with your meter? How we look after your personal data
We collect and use certain personal information
It’s rare for a meter to malfunction, but you can ask us
(for example, your name and address) to provide your water
to test it. If there’s an issue, we’ll fix or replace it for free.
services. We process all personal information
But if it’s working properly, we’ll charge you a callout fee
in line with applicable Data Protection legislation.
of £70.00.
Please remember, you must not tamper with, damage or For more information, visit affinitywater.co.uk/privacy or
remove the meter, and you must let us have reasonable email us at data.protection@affinitywater.co.uk
access to it. Find out more at affinitywater.co.uk/metering

Any problems? Moving home soon?

We’ll do our best to sort them out as soon as we can, Please give us at least two days’ notice of when you
get in touch on 0345 357 2401 so we can help you. are moving. Otherwise you will be liable for charges
after you have moved out.
If you still think something’s wrong, you can tell us at
Find out more at affinitywater.co.uk/moving-home
affinitywater.co.uk/complaints and we’ll start looking into
it. If you’re still not satisfied, you can refer the complaint to
the Consumer Council for Water at ccwater.org.uk

Affinity Water Limited Registered Office: Tamblin Way, Hatfield, Herts, AL10 9EZ.
Registered in England and Wales no. 2546950. VAT number 600 4315 04