info Operational Changes: Flight operations to Pakistan suspended until 10 May View more

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Rebooking Options for Customers Impacted due

to Pakistan Airspace Closure
Notifications

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 Rebooking Options for Customers Impacted due to Pakistan Airspace Closure

EK Disruption policy has been invoked and below re-accommodation options can be
offered to any customer booked to travel between 07May25 - 12May25 to/from Pakistan
(Flight cancelled or not) with ticket issued on/before 08May25:

Pure EK itin (176 document with pure EK itinerary)​

Option
Policy Ticketing Procedure
1

Ticketed Itinerary
Rebooking permitted on EK
prime flight at NOADC:

within 21 days of the original

travel date in any RBD within
the same cabin

OR
Revalidation
beyond 21 days of the original
travel date in the same RBD When rebooking, remark 'INVOL
within ticket validity. REBOOKED AUTH RO REVOPS' must
be entered in the Transaction Remarks field
Rebook of the e-Ticket.
Non-Ticketed Itinerary
Rebooking permitted on EK
prime flight at NOADC:

within 21 days of the original

travel date in any RBD within
the same cabin

OR

beyond 21 days of the original

travel date in the same RBD and
within 03 months from original
travel date.

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 Option
Policy Ticketing Procedure
2

1. Re-Routing on EK at no ADC

Re-route is permitted only on EK

prime flights at NOADC within
the same region as per Rebooking
guidelines.

Ticketed Itinerary Revalidation

Reroute permitted at NOADC:
When rerouting, remark “INVOL RE-
within 21 days of the original travel ROUTE AUTH REVOPS” must be
date in any RBD within the same entered in the Transaction Remarks field
cabin and region of the e-Ticket.

OR

beyond 21 days of the original Reissue

travel date in the same RBD and
region within ticket validity. Reissue only the affected coupon and
fare/endorsement text must be stated as below:
Reroute
Endorsement: INVOL RE-ROUTE AUTH
REVOPS

Show the original routing and fare

calculation in the fare construction boxes
The original fare basis must be retained as
1. Re-Routing on EK at no ADC per the initial ticket.

Non-Ticketed Itinerary
Reroute permitted at NOADC:

within 21 days of the original travel

date in any RBD within the same
cabin and region

OR

beyond 21 days of the original

travel date in the same RBD and
region within 03 months from
original travel date.

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 Option 3 Policy Ticketing Procedure

Reissue the ticket

Show the original routing and fare
calculation in the fare construction boxes
Out of Ticket itinerary affected due
The original fare basis must be retained
Sequence INVOL changes can be used
as per the initial ticket.
Usage out of sequence.
Endorsement of e-Ticket must have
remarks "INVOL REISSUE AUTH RO
REVOPS".

Option
Policy
4
For refund claims on EK documents, please refer INVOL REFUND POLICY
FRAMEWORK table as per below
Refund

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Rebooking Options for Customers Travelling

to/from Beirut (BEY)

Due to ongoing situation, Emirates flights to/from Beirut (BEY) between the 24th September
2024 and 31st January 2025 are cancelled

flydubai has further cancelled flights to/from Beirut until the 31st January 2025.

Customers transiting through Dubai on Emirates with destination Beirut (BEY) will not be
accepted for travel until further notice.

Waiver Guidelines:

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 1. Waiver options apply to tickets for travel to/from Beirut (BEY) between 24th September
2024 and 31st January 2025.
2. Waiver can be applied to:

· EK document with EK + OAL segments (EK codeshare and/or OAL interline segments)

· EK document with EK segments

· Commercial bookings and tickets

· Both ticketed and non-ticketed itineraries.

· For Skywards reward booking and upgrades, refer to Emirates Disruption Handling |
Skywards Earning and Reward rules for disrupted flight

· Rebated (AD /Prize Winner) tickets only on confirmed ticketed booking

Pure EK itinerary (176 document with pure EK itinerary)

Rebook:

Ticketing Procedure

Ticketed Itinerary Emirates Revalidation

Customer booked to travel to/from Beirut (BEY) When rebooking, remark

between the 24th September 2024 and 31st January 'INVOL REBOOKED AUTH
2025 to rebook/reroute until the 31st January 2025 on RO REVOPS' must be entered
EK prime flight in any RBD within the same cabin. in the Transaction Remarks
field of the e-Ticket.

Emirates Reissue
Rebook beyond 31st January 2025 on EK Prime flight
in same RBD within ticket validity. Reissue only the affected coupon and
fare/endorsement text must be stated
as below:

Endorsement: INVOL RE-ROUTE

AUTH REVOPS
For tickets with expired validity (Before and after
journey commencement), refund can be offered. Ticket Show the original routing and
validity cannot be extended. fare calculation in the fare
construction boxes
The original fare basis must be
retained as per the initial ticket.
Only one time change permitted FOC.

Reservation Services had rebooked impacted customers flydubai Reissue

originally booked to travel DXB - BEY - DXB between

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 Ticketing Procedure
16th Jan 25 - 31st Jan 25 from EK prime to EK Reissue only the affected coupon and
marketed/FZ operated flight. These bookings on fare/endorsement text must be stated
flydubai (FZ) have now been cancelled and the as below:
segments have been changed to UN status. Customers
to be offered rebooking options on EK Prime flight as Fare Text: I-FZTOBEKCC- LHR
per the waiver. EK DXB EK JED (entire fare as in
the original ticket)
Endorsement: INVOL RE-ROUTE
AUTH REVOPS
Non-Ticketed Itinerary The original fare basis must be
retained as per the initial ticket.
Customer booked to travel to/from Beirut (BEY)
between the 24th of September 2024 and 31st January
2025

Rebook until 15th February 2025 on EK Prime flight

in any RBD within the same cabin.

OR

Rebook beyond 15th February 2025 on EK Prime flight

in same RBD and within 03 months from original travel
date.

Reroute:

Policy Ticketing Procedure

1. Re-Routing on EK at no ADC Emirates Revalidation

Ticketed Itinerary When rebooking, remark

“INVOL RE-ROUTE
Customer booked to travel to/from Beirut (BEY) between AUTH REVOPS” must be
24th September 2024- 31st December 2024 entered in the Transaction
Remarks field of the e-Ticket.
Reroute until 15th February 2025 on EK Prime flight in
any RBD within the same cabin and same EK Emirates Reissue
region or Cairo (CAI) / Istanbul (IST) / Larnaca (LCA).
Reissue only the affected coupon
and fare/endorsement text must be

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 Policy Ticketing Procedure
stated as below:
Endorsement: INVOL RE-
th
Reroute beyond 15 February 2025 on EK Prime flight in ROUTE AUTH REVOPS
same RBD and same EK region or Cairo (CAI) /
Istanbul (IST) / Larnaca (LCA). Show the original routing and
fare calculation in the fare
Only one time change permitted FOC. construction boxes
The original fare basis must
be retained as per the initial
ticket.
Reservation Services had rebooked impacted customers
originally booked to travel DXB - BEY - DXB between
16th Jan 25 - 31st Jan 25 from EK prime to EK
marketed/FZ operated flight. These bookings on flydubai
(FZ) have now been cancelled and the segments have
been changed to UN status. Customers to be offered flydubai Reissue
rebooking options on EK Prime flight as per the waiver.
Reissue only the affected coupon
and Fare/endorsement text must be
stated as below:
1. Re-Routing on EK at no ADC
Fare Text: I-FZTOBEKCC- LHR
Non- Ticketed Itinerary EK DXB EK JED (entire fare as in
the original ticket)
Customer booked to travel to/from Beirut (BEY) between Endorsement: INVOL RE-
24th September 2024 – 31st January 2025: ROUTE AUTH REVOPS
The original fare basis must be
Reroute until 15th February 2025 on EK prime flight in retained as per the initial ticket.
any RBD within the same cabin and same EK region or
Cairo (CAI) / Istanbul (IST) / Larnaca (LCA).

OR

Reroute beyond 15th February 2025 on EK prime flight in

same RBD and same EK region or Cairo (CAI) /
Istanbul (IST) / Larnaca (LCA).

Out of Sequence Usage

Policy Ticketing Procedure

Out of sequence usage can be offered as per EK Reissue the ticket.

Disruption Policy to any customer booked Show the original routing and fare
between 24th September 2024- 31st January calculation in the fare construction
2024. boxes.
The original fare basis must be
retained as per the initial ticket.

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 Policy Ticketing Procedure
Endorsement of e-Ticket must have
remarks "INVOL REISSUE AUTH
RO REVOPS".

Refund

Policy

For refund claims on EK documents for travel between 24th September 2024 and 31st January
2025 refer below INVOL REFUND POLICY FRAMEWORK table

EK Prime + OAL segments (EK codeshare and/or OAL interline segments) with 176
document

Below rebooking options can be provided to customers. Offer the options in the order listed
below. Proceed to the next option if the previous option is not suitable to the customer.

Policy applies to all bookings involving OAL segments i.e. EK codeshare and OAL interline
segments where EK flight is the cause of disruption.

Re-Accommodation options can be offered to codeshare bookings where EK is the operating

carrier.

Note: Operating carrier takes responsibility in handling affected customers

during disruptions.

Rebook:

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 Sample routing : DXB-EK-JNB-SA-MPM-SA-JNB-EX-DXB
Ticketed Itinerary only Only one time change permitted FOC.
Customer booked to travel to/from Beirut (BEY) between 24th
September 2024 – 31st January 2025 can be rebooked at
Ticketing Procedure
NOADC: For EK operated segments (DXB-BEY-DXB), rebook
Reissue When
until 15th February 2025 on EK prime flight in any RBD within
reissuing, 'INVOL
the same cabin or For EK operated segments (DXB-BEY-DXB),
REBOOKED AUTH
rebook beyond 15th February 2025 on EK prime flight in same
RO REVOPS' should
RBD within ticket validity Reservation Services had rebooked
be indicated in the
impacted customers originally booked to travel DXB - BEY -
endorsement field.
DXB between 16th Jan 25 - 31st Jan 25 from EK prime to EK
Reissue only the
marketed/FZ operated flight. These bookings on flydubai (FZ)
affected coupon of the
have now been cancelled and the segments have been changed to
original ticket. Show
UN status. Customers to be offered rebooking options on EK
the original routing
Prime flight as per the waiver. For SA segments (EK codeshare
and fare calculation in
or SA interline) JNB-MPM-JNB, rebook on same OAL
the fare construction
(EK codeshare or SA interline) for alternate flights in the
boxes The original fare
original OAL RBD. or Rebook on any other OAL (EK codeshare
basis must be retained
or SA interline) for alternate flights in the RBD which is allowed
as per the initial ticket.
as per original ticketed fare basis. Origin and Destination must
be maintained. Example: Original Itinerary: DXB-EK-JNB-
SA-MPM-SA-JNB-EX-DXB Ticketed Fare Basis: LLXEPAE1
Routing Permitted as per Original Ticketed Fare Basis: DXB-
JNB-SA/EK-MPM DXB-JNB-TM-MPM

Reroute:

Policy Ticketing Procedure

Sample routing: Reissue only the affected

coupon and
Only one time change is permitted FOC, fare/endorsement text must
be stated as below:
DXB-EK-JNB-SA-MPM-SA-JNB-EX-DXB
Endorsement: INVOL RE-
ROUTE AUTH REVOPS

Show the original routing

and fare calculation in the
Ticketed Itinerary only fare construction boxes.
Customer booked to travel to/from Beirut (BEY) between The original fare basis must
24th September 2024 – 31st January 2025 can be rerouted as be retained as per the initial
below: ticket.
Changes permitted at NOADC if the routing on the original No fare difference / waive
ticketed fare basis permits rebooking via alternate points. all fees.

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 Policy Ticketing Procedure
EK segments / OAL segments (EK codeshare or OAL
interline) can be rerouted Via alternate points as per
original ticketed fare basis.
EK operated segments can be rebooked in any RBD within
the same cabin for travel until 15th February 2025.
EK operated segments can be rebooked in same RBD
within the same cabin for travel beyond 15th February
2025 and within ticket validity.
OAL segments (EK codeshare or OAL interline) must be
booked using RBDs as per original ticketed fare basis.
Origin - Destination on the ticket must be maintained.
Reservation Services had rebooked impacted customers
originally booked to travel DXB - BEY - DXB between
16th Jan 25 - 31st Jan 25 from EK prime to EK
marketed/FZ operated flight. These bookings on flydubai
(FZ) have now been cancelled and the segments have been
changed to UN status. Customers to be offered rebooking
options on EK Prime flight as per the waiver.

Example:

Original Itinerary: DXB-EK-JNB-SA-MPM-SA-JNB-EX-DXB

Ticketed Fare Basis: LLXEPAE1

Routing Permitted as per Original Ticketed Fare Basis:

DXB-EK-JNB-SA/EK-MPM
DXB-EK-DAR-TM-MPM

EK Prime + FZ segments (EK codeshare and/or OAL

interline segments)

Follow guidelines as mentioned on EK / FZ Planned Schedule

Change Process

Out of Sequence Usage

Policy Ticketing Procedure

Ticket itinerary affected due INVOL Reissue the ticket.

changes can be used out of sequence. Show the original routing and fare calculation in
the fare construction boxes.
The original fare basis must be retained as per the
initial ticket.

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 Policy Ticketing Procedure
Endorsement of e-Ticket must have
remarks "INVOL REISSUE AUTH RO
REVOPS".

Refund

Policy

For refund claims on EK documents for travel between 24th September 2024 and 31st January
2025, refer below INVOL REFUND POLICY FRAMEWORK table

Itinerary Journey
Fare Type Base Fare YQ Taxes
Type Type

EK only Pre EK fare One Way Refund prorated Refund prorated Refundable
basis (through value of un-flown value of un-flown taxes for un-
OR fare) Round Trip coupons as per coupons as per flown coupons
Ticketed Point Ticketed Point permitted
EK + Mixed Mileage (TPM) Mileage (TPM)
EOL RBD/Cabin

EK + Combination One Way For EK fare basis For EK fare basis Refundable
OAL of EK Fare portion: portion: taxes for un-
Basis Round Trip flown coupons
Refund prorated Refund prorated permitted
+ Mixed value of un-flown value of un-flown
RBD/Cabin coupons as per coupons as per
OAL Fare Ticketed Point Ticketed Point
Basis Mileage (TPM) Mileage (TPM)

(End on End
combination)
For OAL fare For OAL fare
basis portion: basis portion:

Only base fare is Only base fare is

refundable for the refundable for the
un-flown un-flown
coupon(s) coupon(s)

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 Notes:

1. Any country specific law or regulation will take precedence over Involuntary Policy.

2. Non-refundable fares will be permitted for refund as per above refund framework.

Non-refundable taxes remain non-refundable, unless permitted under country specific law or
regulation e.g. US DOT (link)

2. Sectors where refund is applicable can be processed without cancellation fee, service fee (6A),
penalty and /or RAF (Refund administration Fee). Such tickets should be endorsed 'INVOL
Refund'.

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Commercial Waiver Policy Update for Tel Aviv

(TLV) flights

For updates on suspension of flights to/from Tel Aviv, please follow www.emirates.com

Overview

Due to unrest in Israel, Emirates has further cancelled all flights to/from Tel Aviv (TLV) until
the 30th September 2025.

The last EK flight operated was EK931/EK932 between DXB and TLV on 12th October 2023.
Below EK flights have been cancelled.

Flight Number Dates cancelled Sector

EK931 / EK932 13th October 2024 - 30th September 2025 DXB - TLV - DXB

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 EK931/ EK932 from 30th March 2025 until 30th September 2025 has been further cancelled.
Customers booked on these Emirates Flight (EK931/932) are in the process of being re-
accommodated on flydubai (FZ) flights; the tickets must be reissued and sent out to the
customers.

The Reissue tickets must have the necessary remarks "INVOL"

Refunds can be offered as a first option for customers travelling on EK Prime or EK

marketed/FZ operated flight to/from TLV regardless of whether the flight is impacted, or
the ticket issue and travel dates.

Rebook:

Policy Ticketing Procedure

Ticketed Itinerary Show the original routing

and fare calculation in the
Customers booked on EK931/EK932 between 30 Mar fare construction boxes
2025 - 30 Sept 2025 are being re-accommodated on The original fare basis must
flydubai (FZ) flights by reservation services. be retained as per the initial
If customer is not satisfied with the reprotection, one time ticket.
FOC re-issuance is permitted in the RBDs booked by Endorsement / TR field of e-
Reservation Services. Ticket must have remarks
'INVOL'
No-show fee is waived.
Changes permitted on onwards EK flights at NOADC as
below:

within 10 days of the original travel date in any RBD

within the same cabin.

OR

beyond 10 days of the original travel date in the same

RBD and within ticket validity.

For tickets with expired validity (Before and after journey

commencement), refunds can be offered. Ticket validity
cannot be extended.
Only one time change permitted for impacted flights.

Non-Ticketed Itinerary

Changes permitted on onwards EK flights at NOADC as

below:

within 10 days of the original travel date in any RBD

within the same cabin
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 Policy Ticketing Procedure

OR

beyond 10 days of the original travel date in the same

RBD and within 03 months from original travel date.

Reroute:

Policy Ticketing Procedure

Ticketed Itinerary

Reroute on EK: Show the original routing and

fare calculation in the fare
Re-route is permitted only on EK flights at NOADC construction boxes
within the Gulf & Middle East region and The original fare basis must
CAI,ATH,LCA as per Rebooking guidelines. Refer to be retained as per the initial
Region Table ticket.
Endorsement / e-Ticket must
Rebooking guidelines have remarks 'INVOL'
No-show fee is waived.
Reroute permitted at NOADC on EK flights:

within 10 days of the original travel date in the lowest

RBD within the same cabin

OR

beyond 10 days of the original travel date in the same

RBD within ticket validity.

For tickets with expired validity (Before and after journey

commencement), refund can be offered. Ticket validity
cannot be extended.
Only one time change permitted for impacted flights.

Non-Ticketed Itinerary

Reroute on EK:

Re-route is permitted only on EK flights at NOADC

within the Gulf & Middle East region and
CAI,ATH,LCA as per Rebooking guidelines. Refer to
Region Table.

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 Policy Ticketing Procedure

Rebooking guidelines

Reroute permitted at NOADC on EK flights:

within 10 days of the original travel date in any RBD

within the same cabin

OR

beyond 10 days of the original travel date in the same

RBD within 03 months from original travel date.

Note: When offering reroute options to different destinations, ensure to refer to TIMATIC
for restrictions and latest information (as subject to change).

Refund:

Itinerary Journey
Fare Type Base Fare YQ Taxes
Type Type
Refund prorated
One Way / Refundable Refundable
EK Only Pure EK Fare value of un-flown
Round Trip / for un-flown taxes for un-
OR EK + Basis (Through coupons as per
Mixed coupons flown coupons
OAL Fare) Ticketed Point
RBD/Cabin permitted permitted
Mileage (TPM)
For EK fare basis
portion: Refund
prorated value of
un-flown coupons
Combination of
One Way / as per Ticketed Refundable Refundable
EK Fare Basis +
EK + Round Trip / Point Mileage for un-flown taxes for un-
OAL Fare Basis
OAL Mixed (TPM) coupons flown coupons
(End-on-End
RBD/Cabin For OAL fare permitted permitted
Combination)
basis portion:
Only base fare is
refundable for un-
flown coupons.

Region Table

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 Region City

ABJ, ABV, ACC, ADD, ALG, CAI, CPT, CMN, CKY, DSS, DAR, DUR,
Africa
EBB, HRE, JNB, KRT, LOS, LAD, LUN, NBO, TUN

Australasia AKL, BNE, MEL, PER, SYD, ADL,

AMS, ATH, BCN, BHX, BLQ, BRU, BUD, CPH, DUB, DUS, EDI, FRA,
GVA, GLA, HAM, IST, LCA, LED, LIS, LHR, LGW, STN, LYS, MAD,
Europe
MLA, MAN, MXP, MOW, MUC, NCL, NCE, OSL, CDG, PRG, FCO, LED,
ARN, VCE, VIE, WAW, ZRH

DPS, BKK, CEB, CRK, CAN, HAN, SGN, HKG, CGK, KUL, MNL, KIX,
Far East
HKT, ICN, SIN, TPE, NRT, PVG, BJS, PNH

Gulf and AMM, BGW, BAH, BSR, BEY, DMM, DXB, JED, KWI, MED, MCT, RUH,
Middle East IKA, TLV

Indian Ocean
CMB, MLE, MRU, SEZ, TNR
Islands

North BOS, ORD, DFW, IAH, IAD, LAX, MEX, MIA, JFK, EWR, MCO, SFO,
America SEA, YUL, YYZ

South
BOG, EZE, GIG, GRU
America

AMD, BLR, MAA, DEL, DAC, HYD, ISB, KHI, COK, CCU, LHE, BOM,
West Asia
PEW, SKT, TRV

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 Back to top

Rebooking Options for Customers Travelling

to/from Baghdad (BGW), Iraq

Iraq (BGW - Baghdad)

Emirates has further cancelled flights to/from Iraq (Baghdad) until the 31st January 2025.
Customers transiting through Dubai on Emirates with final destinations Baghdad
(BGW) will not be accepted for travel until further notice.
Customers transiting through Dubai with confirmed onwards ticket on flydubai to
destination Baghdad (BGW) will be accepted for travel at their point of origin.

Following re-accommodation options can be provided for customer travelling to/from

below countries:

Baghdad (BGW), Iraq - Customers travelling to/from Baghdad (BGW) on Emirates

between 02nd October 2024 to 31st January 2025 irrespective of ticket issued date and if
flights are operating as per schedule or impacted.

Pure EK itinerary (176 document with pure EK itinerary)

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 Rebook:

Policy Ticketing Procedure

Emirates Revalidation

Ticketed Itinerary When rebooking, remark

Customer booked to travel to/from Baghdad 'INVOL REBOOKED AUTH
between 2nd Oct 24 – 31st January 2025 RO REVOPS' must be entered
Rebooking is permitted on EK flights at NOADC in the Transaction Remarks
within (+/-) 10 days of the original travel date or first field of the e-Ticket.
operational flight in any RBD within the same cabin.
Emirates Reissue

Reissue only the affected coupon and

Rebooking is permitted on EK flights at NOADC fare/endorsement text must be stated
beyond (+/-) 10 days of the original travel date or first as below:
operational flight in same RBD within ticket validity.
Endorsement: INVOL RE-ROUTE
AUTH REVOPS

Reservation Services shall rebook impacted customers Show the original routing and
originally booked to travel DXB - BGW - DXB fare calculation in the fare
between 01st Jan 25 - 15th Jan 25 from EK prime to EK construction boxes
marketed/FZ operated flight. If requested by customer, The original fare basis must be
these sectors may be further rerouted to alternate EK retained as per the initial ticket.
marketed/FZ operated flight in any RBD within the
same EK fare brand in the same cabin within ticket
validity.

flydubai Reissue
Customers originally booked on EK prime flight
between the 02OCT24 to 10DEC24 can be rebooked to Fare/endorsement text must be stated
travel on EK Marketed / FZ Operated or FZ prime as below:
flight in any RBD within same cabin within (+/-)
Fare Text: I-FZTOBEKCC- LHR
10days from the original date booked or first
EK DXB EK JED (entire fare as in
operational flight’. (Appropriate Fare/endorsement text
the original ticket)
must be updated).
Endorsement: INVOL RE-ROUTE
AUTH REVOPS
The original fare basis must be
retained as per the initial ticket.

Non-Ticketed Itinerary
Changes permitted at NOADC:

within 10 days of the original travel date in any RBD

within the same cabin
OR

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 Policy Ticketing Procedure
beyond 10 days of the original travel date in the same
RBD and within 03-months from original travel date.

Reroute:

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 Policy Ticketing Procedure

1. Re-Routing on EK at no ADC Emirates Revalidation

Re-route is permitted only on EK flights at NOADC within When rerouting, remark

the same region asper Rebooking guidelines. “INVOL RE-ROUTE
AUTH REVOPS” must
be entered in the
Transaction Remarks
Customer booked to travel to/from Baghdad between 2nd field of the e-Ticket.
Oct 24 – 31st Jan 2025
Emirates Reissue

Reissue only the affected

Reroute is permitted on EK prime flights at NOADC within coupon and fare/endorsement
(+/-) 10 days of the original travel date or first operational text must be stated as below:
flight in any RBD within the same cabin and region.
Endorsement: INVOL RE-
ROUTE AUTH REVOPS

Reroute is permitted on EK prime flight at NOADC beyond Show the original routing
(+/-) 10 days of the original travel date or first operational and fare calculation in the
flight in same RBD within the same region and ticket validity. fare construction boxes
The original fare basis
must be retained as per
the initial ticket.

Reservation Services shall rebook impacted customers

originally booked to travel DXB - BGW - DXB between 01st
Jan 25 - 15th Jan 25 from EK prime to EK marketed/FZ
operated flight. If requested by customer, these sector may be flydubai Reissue
further rerouted to alternate EK marketed/FZ operated flight
in any RBD within the same EK fare brand in the same cabin Fare/endorsement text must be
and within the same FZ region and ticket validity. stated as below:

Fare Text: I-FZTOBEKCC-

LHR EK DXB EK JED (entire
As a last resort customers originally booked on EK prime fare as in the original ticket)
flight between the 02OCT24 to 10DEC24 can be rebooked to Endorsement: INVOL RE-
travel on EK Marketed / FZ Operated or FZ prime flight in ROUTE AUTH REVOPS
any RBD within same cabin and FZ region within (+/-)
10days from the original date booked or first operational
flight’. (Appropriate Fare/endorsement text must be updated).

2. Re-routing on OAL at no ADC

Re-route as per Re-protection agreement with OAL (contact

local sales office.)

1. Re-Routing on EK at no ADC

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 Policy Ticketing Procedure

Non-Ticketed Itinerary

Reroute permitted at NOADC:

within 10 days of the original travel date in any RBD within

the same cabin and region

OR

beyond 10 days of the original travel date in the same RBD

and region within 03 months from original travel date.

2. Re-routing on OAL at no ADC

For Operational Disruptions: Re-route as per Re-protection

agreement with OAL (contact local sales office)

Out of Sequence Usage

Policy Ticketing Procedure

Reissue the ticket.

Show the original routing and fare
Ticket itinerary affected due INVOL
calculation in the fare construction boxes.
changes can be used out of sequence.
The original fare basis must be retained as
per the initial ticket.

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 Refund

Policy

For refund claims on EK documents, refer below INVOL REFUND POLICY

FRAMEWORK table.

Refund authority is not required from Regional/Area/Country Manager for customers impacted
by Emirates Disruption.

Refund Policy Framework table.

Itinerary Journey
Fare Type Base Fare YQ Taxes
Type Type

EK only Pre EK fare One Way Refund prorated Refund prorated Refundable
basis (through value of un-flown value of un-flown taxes for un-
OR fare) Round Trip coupons as per coupons as per flown coupons
Ticketed Point Ticketed Point permitted
EK + Mixed Mileage (TPM) Mileage (TPM)
EOL RBD/Cabin

EK + Combination One Way For EK fare basis For EK fare basis Refundable
OAL of EK Fare portion: portion: taxes for un-
Basis Round Trip flown coupons
Refund prorated Refund prorated permitted
+ Mixed value of un-flown value of un-flown
RBD/Cabin coupons as per coupons as per
OAL Fare Ticketed Point Ticketed Point
Basis Mileage (TPM) Mileage (TPM)
(End on End
combination)
For OAL fare For OAL fare
basis portion: basis portion:

Only base fare is Only base fare is

refundable for the refundable for the
un-flown un-flown
coupon(s) coupon(s)

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 EK Prime + OAL segments (EK codeshare and/or OAL interline segments) with 176
document

Below rebooking options can be provided to customers. Offer the options in the order listed
below. Proceed to the next option if the previous option is not suitable to the customer.

Policy applies to all bookings involving OAL segments i.e. EK codeshare and OAL interline
segments where EK flight is the cause of disruption.

Re-Accommodation options can be offered to codeshare bookings where EK is the operating

carrier.

Note: Operating carrier takes responsibility in handling affected customers

during disruptions.

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 Rebook: Sample routing: DXB-EK-JNB-SA-MPM-
SA-JNB-EX-DXB Customer booked to travel
to/from Baghdad between 02Oct24 – 31st January
2025 Rebooking is permitted on EK flights at
NOADC within (+/-) 10 days of the original travel
date or first operational flight in any RBD within the
same cabin. Rebooking is permitted on EK flights at
Ticketing Procedure Reissue
NOADC beyond (+/-) 10 days of the original travel
When reissuing, 'INVOL
date or first operational flight in same RBD within
REBOOKED AUTH RO
ticket validity. Reservation Services shall rebook
REVOPS' should be indicated in
impacted customers originally booked to travel DXB
the endorsement field. Reissue
- BGW - DXB between 01st Jan 25 – 31st Jan 25 from
only the affected coupon of the
EK prime to EK marketed/FZ operated flight. If
original ticket. Show the original
requested by customer, these sector may be further
routing and fare calculation in the
rerouted to alternate EK marketed/FZ operated
fare construction boxes The
flight in any RBD within the same EK fare brand in
original fare basis must be
the same cabin and ticket validity. As a last resort
retained as per the initial ticket.
customers originally booked on EK prime flight
flydubai Reissue
between the 02OCT24 to 10DEC24 can be rebooked
Fare/endorsement text must be
to travel on EK Marketed / FZ Operated or FZ prime
stated as below: Fare Text: I-
flight in any RBD within same cabin within (+/-)
FZTOBEKCC- (routing) (entire
10days from the original date booked or first
fare as in the original ticket)
operational flight’. (Appropriate Fare/endorsement
Endorsement: INVOL RE-
text must be updated). For SA segments (EK
ROUTE AUTH REVOPS The
codeshare or SA interline) JNB-MPM-JNB, rebook
original fare basis must be
on same OAL (EK codeshare or SA interline) for
retained as per the initial ticket.
alternate flights in the original OAL RBD. or
Rebook on any other OAL (EK codeshare or SA
interline) for alternate flights in the RBD which is
allowed as per original ticketed fare basis. Origin and
Destination must be maintained. Example:
Original Itinerary: DXB-EK-JNB-SA-MPM-SA-
JNB-EX-DXB Ticketed Fare Basis: LLXEPAE1

Reroute:

Policy Ticketing Procedure

Sample routing: Reissue only the affected

coupon and
fare/endorsement text must
be stated as below:
DXB-EK-JNB-SA-MPM-SA-JNB-EX-DXB

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 Policy Ticketing Procedure
Endorsement: INVOL RE-
ROUTE AUTH REVOPS
Reroute is permitted as per original ticketed fare basis for alternate
OAL options and/or RBDs, origin and destination must be Show the original routing
maintained. and fare calculation in the
fare construction boxes.

The original fare basis

must be retained as per the
initial ticket.
Ticketed Itinerary only

1. Rerouting within 10 days of original travel date:

Changes permitted at NOADC if the routing on the original

ticketed fare basis permits rebooking via alternate points.

· EK segments / OAL segments (EK codeshare or OAL

interline) can be rerouted Via alternate points as per original
ticketed fare basis.

EK operated segments booked to/from Baghdad between

02Oct24 – 31st Dec 24 can be rebooked in any RBD within
the same cabin +/- 10day of original travel date or first
operational flight. OAL segments (EK codeshare or OAL
interline) must be booked using RBDs as per original
ticketed fare basis.
Origin - Destination on the ticket must be maintained.
As a last resort customers booked on EK prime flight
between the 02 OCT24 to 10DEC24 can be rebooked to
travel on EK Marketed / FZ Operated or FZ prime flight in
any RBD within same cabin within +/- 10days from the
original date booked or first operational flight (Endorsement
needs to be updated).
As a last resort customers originally booked on EK
marketed / FZ operated flight can be rerouted in any RBD
within same cabin and same FZ region within +/- 10days
from the original date booked or first operational
flight (Appropriate Fare/endorsement text must be updated).

Example:

Original Itinerary: DXB-EK-JNB-SA-MPM-SA-JNB-EX-DXB

Ticketed Fare Basis: LLXEPAE1

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 Policy Ticketing Procedure
Routing Permitted as per Original Ticketed Fare Basis:

DXB-EK-JNB-SA/EK-MPM

DXB-EK-DAR-TM-MPM

Customer booked to travel to/from Baghdad between 02nd

October 2024 and 31st January 2025 and rebooking beyond the
15th February 2025

Changes permitted at NOADC if the routing on the original

ticketed fare basis permits rebooking via alternate points.

· EK segments / OAL segments (EK codeshare or OAL

interline) can be rerouted Via alternate points as per original
ticketed fare basis.

· EK segments can be rebooked in the original RBD and

within ticket validity. OAL segments (EK codeshare or OAL
interline) must be booked using RBDs* as per original ticketed
fare basis.

· Origin - Destination on the ticket must be maintained.

Example:

Original Itinerary: DXB-EK-JNB-SA-MPM-SA-JNB-EX-DXB

Ticketed Fare Basis: LLXEPAE1

Routing Permitted as per Original Ticketed Fare Basis:

DXB-EK-JNB-SA-MPM

DXB-EK-DAR-TM-MPM

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 Policy Ticketing Procedure

3. Re-routing on OAL at NO ADC

Re-route as per Re-protection agreement with OAL (contact local

sales office)

Itinerary Journey
Fare Type Base Fare YQ Taxes
Type Type

EK only Pre EK fare One Way Refund prorated Refund prorated Refundable
basis (through value of un-flown value of un-flown taxes for un-
OR fare) Round Trip coupons as per coupons as per flown coupons
Ticketed Point Ticketed Point permitted
EK + Mixed Mileage (TPM) Mileage (TPM)
EOL RBD/Cabin

EK + Combination One Way For EK fare basis For EK fare basis Refundable
OAL of EK Fare portion: portion: taxes for un-
Basis Round Trip flown coupons
Refund prorated Refund prorated permitted
+ Mixed value of un-flown value of un-flown
RBD/Cabin coupons as per coupons as per
OAL Fare Ticketed Point Ticketed Point
Basis Mileage (TPM) Mileage (TPM)
(End on End
combination)
For OAL fare For OAL fare
basis portion: basis portion:

Only base fare is Only base fare is

refundable for the refundable for the
un-flown un-flown
coupon(s) coupon(s)

Notes:

1. Any country specific law or regulation will take precedence over Involuntary Policy.

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 2. Non-refundable fares will be permitted for refund as per above refund framework.

Non- refundable taxes remain non-refundable, unless permitted under country specific law or
regulation e.g. US DOT

2. Sectors where refund is applicable can be processed without cancellation fee, service fee (6A),
penalty and /or RAF (Refund administration Fee). Such tickets should be endorsed 'INVOL
Refund'.

Out of Sequence Usage

Policy Ticketing Procedure

Reissue the ticket.

Show the original routing and fare calculation in
the fare construction boxes.
The original fare basis must be retained as per the
Ticket itinerary affected due INVOL initial ticket.
changes can be used out of sequence. Endorsement of e-Ticket must have
remarks "INVOL REISSUE AUTH RO
REVOPS".

Refund

Policy

For refund claims on EK documents, refer below INVOL REFUND POLICY

FRAMEWORK table.

Refund authority is not required from Regional/Area/Country Manager for customers impacted
by Emirates Disruption.

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 INVOLUNTARY REFUND POLICY FRAMEWORK

Itinerary Journey
Fare Type Base Fare YQ Taxes
Type Type

EK only Pre EK fare One Way Refund prorated Refund prorated Refundable
basis (through value of un-flown value of un-flown taxes for un-
OR fare) Round Trip coupons as per coupons as per flown coupons
Ticketed Point Ticketed Point permitted
EK + Mixed Mileage (TPM) Mileage (TPM)
EOL RBD/Cabin

EK + Combination One Way For EK fare basis For EK fare basis Refundable
OAL of EK Fare portion: portion: taxes for un-
Basis Round Trip flown coupons
Refund prorated Refund prorated permitted
+ Mixed value of un-flown value of un-flown
RBD/Cabin coupons as per coupons as per
OAL Fare Ticketed Point Ticketed Point
Basis Mileage (TPM) Mileage (TPM)

(End on End
combination)
For OAL fare For OAL fare
basis portion: basis portion:

Only base fare is Only base fare is

refundable for the refundable for the
un-flown un-flown
coupon(s) coupon(s)

Notes:

1. Any country specific law or regulation will take precedence over Involuntary Policy.

2. Non-refundable fares will be permitted for refund as per above refund framework.

Non-refundable taxes remain non-refundable, unless permitted under country specific law or
regulation e.g. US DOT

3. Sectors where refund is applicable can be processed without cancellation fee, service fee (6A),
penalty and /or RAF (Refund administration Fee). Such tickets should be endorsed 'INVOL
Refund'.

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© The Emirates Group. All Rights Reserved. All Rights Reserved.
Privacy policy
Terms and Conditions
Modern Slavery and Transparency Statement

© The Emirates Group.

All Rights Reserved.

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