Course Breakdown:

 Section 1: Fleet Cameras

o Introduction to Vision

o Why Are Cameras Needed?

o What can cameras do?

o Quiz 1: Fleet Cameras

 Section 2: Cartrack's Vision Solutions

o Vision Solutions

o Our Cameras' AI Events

o Camera Placement and Specs

o Vision Solutions Comparison

o How cameras work (The Finer Detail)

o Vision Add-Ons

o Quiz 2: Cartrack's Vision Solutions

 Section 3: Technical Information

o Technical Aspects of Our Vision Solutions

 Section 4: Common Client Camera Challenges

o Suggesting The Correct Vision Solution To Your Customer

o Quiz 3: Common Client Camera Challenges

 Section 5: Customer Vision FAQ

o Questions To Keep In Mind

 Section 6: Vision Coaching

o What is Coaching?

 Section 7: Vision on Fleet Web and Mobile App

o Navigate The Vision Feature On Our Platform

o Navigate The Vision feature On Our Mobile App

 o Navigate Vision Coaching On Our Platform

 Section 8: Final Exam

o Final Vision Module Exam

Section 1: Fleet Cameras

Section goals:

By the end of this section you should be able to:

 Understand customer pain points and why customers need cameras

 See what features cameras can have

 Explain how cameras work

In this section, we will take a look at how cameras can benefit your client’s fleet operations by
looking at the capabilities of cameras, the advantages they offer, and their limitations.

Why are cameras needed?

Before we jump head-first into what our cameras can do, let’s look at why fleets might need cameras
in the first place 🏊‍♂️:

o When drivers are on the road, managers have very little idea of what they’re up to.
Even with telematics they can only see where the vehicle is and some other info, but
let’s say for example the vehicle is idling at a customer’s location. The manager will
not know whether this is because the driver is waiting for the customer, or because
they are sitting in the aircon playing games on their phone. Without cameras,
managers still have limited visibility and drivers notoriously miss calls.

o Accidents are a big concern for any fleet, and can be caused by a lot of different
behaviour. With telematics, a customer will know if their driver has harsh driving
behaviour (speeding, harsh cornerning, accelerating & braking), but there are plenty
of other dangerous behaviours drivers can have that are not picked up by telematics.
For example, if the drivers are texting and driving they will not be able to see this
without cameras. This not only means that they struggle to train drivers on
dangerous driving, but also when they are in an accident they do not have the
evidence to investigate who was at fault.

o Drivers operate large machinery or vehicles with limited visibility of their

surroundings and many blind spots, this often leads to accidents and damage around
their facilities. Many machines/vehicles do not come with consoles that show the
footage from around the vehicles/machines.
 

o Cargo goes missing and drivers say that it was never loaded, whilst the warehouse
says it was. Or drivers say it was stolen from the cargo haul when they were eating
lunch etc. There is no way for managers to actually know what happened and who to
hold accountable, which means they end up being liable for the costs.

These are just some of the examples, but as you can see even with a great fleet management
solution, there are still many limitations around safety, productivity and operations without the
visibility that a camera can provide.

Now that we have an idea of why fleet managers might need cameras, let’s look at what cameras can
do!

What can cameras do?

Cameras are a very powerful tool that can help clients keep their fleet, drivers, and cargo safe, make
sure that their fleet stays efficient, and it can be used to protect their assets.

Let's take a look at some camera features 📸:

1. Different cameras available 🎦

Description:

Our Vision solutions offer internal and external cameras that can be placed in different locations.

Benefit:

 Managers can get visibility of all parts of the vehicle. This includes inside the cabin, facing the
road, down the outside side of the vehicle, inside of the cargo haul, etc.

2. Live streaming video & audio 📳

Description:

Video and audio can be streamed in real-time from a computer or phone.

Benefit:

Managers can live stream footage to:

 Spot-check their drivers for productivity or safety purposes

 See whether cargo is handled carefully during, loading, unloading, and transit.

 Keep full visibility of high value cargo during transit to ensure security

3. 2-way communication 🧑‍🤝‍🧑

Description:

Managers can dial the camera’s SIM card and speak directly to drivers as some of the cameras
include a microphone and speaker. Calls are auto answered in the cab.

Note: This feature is not available in all markets or on all Vision solutions. Please check with your
local teams and consult price lists.
Benefit:

Managers can communicate with their drivers and get an instant response through the cameras
without having to give them a call on their cell phones, which frequently go unanswered and cause
safety concerns. This eliminates a lot of frustration as well as inefficiency.

4. In-cabin monitoring

Description:

The in-cabin monitor is a screen that streams the camera footage in real-time.

Benefit:

 Allows a driver to have full visibility around the vehicle or machine that they are operating.

 Prevent avoidable injuries by using the in-cabin monitor to eliminate blind spots around fleet
vehicles and machinery.

5. Remote footage retrieval & cloud storage 👩‍💻

Description:

Footage can be retrieved remotely based on date and time without having to access the physical
device. The retrieved video footage is stored on Fleet Web and can be accessed on any device via the
web platform or mobile app.

Benefit:

This is particularly powerful because remotely pulling allows managers to react much quicker.
Sometimes, their vehicles operate very far from where their head office is based and as a result, it
could take days for them to be able to manually go down to the vehicles to retrieve the footage.
Speed is critical to ensure businesses stay efficient and proactive with their operations.

Managers can use the footage for:

 Training purposes such as improving driver habits

 Evidence to investigate who is at fault in case of accidents

 Do retrospective spot checks on drivers' historical driving data to analyse their past
behaviours and actions to improve safety and accountability

 Investigations during cargo or fuel theft

 Investigating driving behaviour when people call in to complain.

6. Artificial Intelligence (AI) 🤖

Description:

Using AI, cameras are constantly analysing the camera footage in real-time to detect specific events
as they are about to happen. Once these events are detected, the cameras can create an audible in-
cabin sound as well as capture the footage and send it to fleet managers for their review. AI detected
events include:
  Fatigue

 Yawing

 Mobile phone usage

 Distracted driving (eyes off the road)

 Smoking

 Not wearing a seatbelt

 Tailgating (driving too close to the vehicle in front of them given the speed they are travelling
at)

 Leaving their lane without using indicators

Benefit:

 Fleet managers can get alerts if certain actions are detected, for example, when a driver uses
their cell phone while driving. This saves your clients time because they don’t have to comb
through hours of footage to see when the driver used their cell phone and they can
proactively focus on the specific problems their team is facing for more effective coaching.

 Drivers are alerted in real-time of the event, meaning that they can react early and correct
driver behaviour to prevent a dangerous outcome from happening. For example, if the driver
takes their eyes off of the road, they usually do not realise that it has already been a few
seconds and a major accident could happen. By alerting them to focus on the road, they can
react and ensure they and other motorists are safe.

7. Infrared cameras (Night mode) 🥷

Description:

Infrared cameras can be used during ‘low light’ events such as when drivers are travelling during the
night. The cameras will automatically switch between day and night mode depending on the real-
time light conditions.

Benefit:

Your client can still have complete visibility of their drivers even in low light conditions/ during the
night.

Note: Not all our cameras are infrared capable.

8. GPS location & harsh event detection 📡

Description:

The cameras are equipped with Telematics capabilities.

This means that the cameras can provide some of the same information as our telematics devices.
Information such as:

 Vehicle location and trip histories

  Driving behaviour and harsh events

 Speeding and Idling

This can be used alongside all the other features like our geofences and reporting.

Benefit:

When a customer gets a Vision solution, they will also benefit from all the visibility provided by
telematics and the related actionable insights without needing to buy another telematics solution
(helping to reduce their costs).

Note: if the customer would like any add-on sensors for additional information on their vehicles such
as fuel or temperature, they would still need to subscribe to an additional fleet package. Vision is
currently incompatible with most add ons.

9. Action button 🚨

Description:

Some of our Vision solutions come with an action button. The Road Vision comes with an action
button on the camera itself and the Dual Vision has the action button included on a cable harness.

When this action button is triggered, it will upload a 20-second video (10 seconds before pressing
and 10 seconds after) directly to the Vision web page.

Benefit:

An alert can be coupled with this action button. In the event of an emergency the driver will trigger
the button and an alert will notify the fleet manager of the emergency. Simultaneously the camera
will also record the footage which can later be reviewed for investigation purposes. This makes it
easy for drivers to capture important footage and alert managers that they are in a high risk situation
(managers can then livestream to see what is happening) all in one swift, quick and convenient
action.

Section 1
Section 2: Cartrack's Vision Solutions

Section goals:

By the end of this section you should be able to:

 Identify the differences between our Vision solutions

 Use unique selling points (USPs) to your advantage in a sale/deal/new client sign-on

 💥 Take note: At the end of this section, there will be a quiz to test your understanding. So,
take your time and make plenty of notes!

Vision Solutions

In this section, we will dive into our Cartrack Vision solutions. If you’ve been with us for a while you
might remember our 3 different camera solutions: Smart Cabin, Live Vision, and AI Live Vision. Our
solutions have had a total revamp and these names no longer exist. Keep reading to see what
exciting updates have been made 😉.
There are currently five camera solutions:

1. Road Vision

2. Dual Vision

3. Multi Vision

4. AI Dual Vision

5. AI Multi Vision

Road Vision

Road Vision is our entry-level camera solution that is only road-facing.

The main uses for this solution include:

 Video evidence to prove driver innocence in an accident

o This will prove that the driver is not at fault so they do not have to be held liable for
accident costs

o It will also prevent their insurance premium from increasing if they are innocent

o It will also speed up insurance company investigations so disputes are resolved

quicker as footage can be used as evidence of what happened during the accident

 Action Button to upload 20 seconds of footage to Fleet Web

 Live streaming footage for spot checking purposes,

o While managers cannot see what the driver is doing, they can check whether the
driver is in traffic for example.

Note: If your customer wants to continuously stream footage, this is not the correct solution for
them. You should rather recommend AI Dual Vision (this solution will be discussed in more detail
later).

Here are the key features of the Road Vision solution

Who is Road Vision for?

 It can be useful for insurance purposes. In the case of an accident, drivers can be proven
innocent and exonerated with video evidence. Additionally, the insurance investigation can
be sped up because footage shows what happened and who was at fault.

 If a driver needs assistance right away, whether it be due to an accident, getting lost, or
needing to confirm a location with their manager, they can press the action button which will
upload a 20-second video to the Fleet Web where managers can get alerted (if the alert was
set), review the footage, and contact their driver as speedily as possible.

🚨Objection handling:

Customers who say they will just buy a cheap camera from a marketplace instead:

 Remotely request footage: As long as the camera can still be switched on they can remotely
request the footage immediately after the incident and do not need to wait until they can go
down to the vehicle to retrieve the SD Card with the footage stored (especially useful in
cases where the vehicle operates far from the head office) .

 Durable hardware: Our hardware is a lot more robust than the cheap alternatives. This
means that if the vehicle is in a high impact accident, the likelihood of the footage being
retrievable is much higher as the camera stands a higher chance of not getting damaged.

o 💡What is the point of paying for a camera, but then when you need it you cannot get
the footage because the storage gets damaged in the crash? Wouldn’t you rather
just pay a little more and actually have the footage when you need it?

 Camera has GPS capabilities: Our cameras offer accurate GPS data compared to cheaper
alternatives which either don't offer these capabilities or aren’t as accurate.
  Ensure the camera angle is correct: Fleet managers can periodically stream footage in real
time to ensure that their drivers have not changed the camera angle or tried to cover the
camera, to ensure that when they need the footage it is available and of good quality. They
can also use this to check that the camera is fully operational and not damaged.

o 💡 Again, why would you want to pay for a cheap camera but then when you need
the footage you realise that the camera view was obstructed or the camera was not
in a working condition?

 Driver tampering: The cameras come with a sticker covering the storage compartment. If the
drivers try to access the storage (to try delete some footage) the sticker will be tampered and
the fleet managers will become aware when they see this.

 Action button: We offer an Action Button which activates when drivers press it. This allows
managers to get notified instantly, and assist their drivers right away. Most cheaper options
don’t offer this solution.

 Dual Vision
Dual Vision is very similar to Road Vision, however it offers both a road-facing view and in-cabin
facing view. This allows the client to see the driver and everything that’s going on inside of the
vehicle’s cabin as well as what the drivers see (the road and other surroundings).

This solution is not AI-supported meaning that your client won’t receive AI event alerts. The client
can request specific footage or live stream in-cabin footage at any time, as long as the vehicle's
ignition is on and the device has a strong signal.

Here are the key features of the Dual Vision solution

Who is Dual Vision for?

 This is for customers who want the Road Vision capabilities but also want to have a view
inside their vehicle cabins. Their reasons can range from ensuring that drivers adhere to
company policies such as not offering unauthorised lifts while transporting goods or if they
simply want to check if their drivers are being productive.

 If a driver needs assistance, they can press the Action Button, which will notify the manager
(if they set the Action Button alert) and upload the 20-second footage clip onto the Fleet
Web. This allows managers to be able to assess the situation both outside of the vehicle and
inside the cabin of the vehicle.

🚨 Objection handling:

Customers who say they don’t need camera solutions right now much less a dual-view solution
when there hasn’t been any need up to this point - think: ⚡prevention is better than cure⚡:

 Remotely requesting footage: Being able to retrieve both in-cabin and road-facing footage
remotely, especially if there’s a dispute or accident can be a game-changer for your client. It
can help them to address and resolve issues much faster, saving them both time and money,
not to mention that it can reduce their liability too, if they’re not to blame.

o 💡 Why waste money, time, and resources in a he-said-she-said scenario, if you can
just provide visual proof of what happened in the case of an incident?

 Adherence to company policies: Our footage can be used as cold hard proof when drivers
say that they did not break company policies, such as smoking in the cabin while
transporting flammable goods.
 o 💡What if the vehicle blew up causing other motorists, vehicles, and buildings to get
injured or damaged? Your client would be held accountable for those costs which can
get really expensive really fast. By doing random checks on whether drivers are
adhering to company policies, these types of incidents can be prevented and drivers
can be coached on their behaviours well in advance.

 Action Button: Even though drivers might not have been in scenarios where they might have
needed immediate assistance, it’s better to be proactive, ensure driver safety at all times by
giving them that safety net and reducing the possible future risks such as not being able to
get a hold of their managers when they are in a risky situation.

 Multi Vision
The Multi Vision camera solution was previously known as Live Vision.

This camera solution was ⚠️adjusted⚠️so please do not rely on Live Vision information and check
everything below:

The 1TB storage has been replaced with a 256GB SD card (This is, however, market dependent. Please
check with your local teams and consult price lists)

Here are the key features of the Multi Vision solution

Who is Multi Vision for?

 This solution is great for fuel theft monitoring and cargo safety with its external and internal
cameras.

 Drivers operating heavy machinery or larger trucks, who may struggle with blind spots, will
benefit from the live streaming capabilities of an in-cabin monitor, which provides them with
a full view of their vehicles and machinery's surroundings.
  If managers want a broader view of their fleet vehicle’s surroundings other than just having
an in-cabin and road-facing view.

🚨 Objection handling:

Multi Vision is too expensive for a client with a larger fleet:

 Monitor cargo, vehicle surroundings, and driver: Managers can get a full view of their fleet
vehicle’s surroundings, driver behaviour, and the cargo that they’re transporting in real-time.
Cargo gets damaged more often than people realise and Multi Vision can help reduce that
possibility. Oftentimes, the cargo they’re transporting exceeds the cost of our Multi Vision
solution.

 Provide your client’s customers with a peace of mind: Multi Vision not only allows for
continuous visual monitoring of cargo but is also an extra layer of protection (in case of theft,
your client can monitor the situation and provide authorities with real-time info of what is
going on). This can increase your client’s customer satisfaction and trust in their services.

 Monitor cargo when motion sensor is triggered: A motion sensor can be placed anywhere
on the vehicle which triggers the cameras once motion is detected such as by the cargo
door.

o 💡If the cargo door is open and motion is detected the camera will turn on and record
to capture what is going on. In case of a theft, this footage can be used to see what
happened.

Note: Road Vision, Dual Vision and Multi Vision are our 3 Vision solution offerings that are not AI
enabled.

Our Camera AI Events

Our Cameras’ AI Events

Before diving into the AI cameras, let's look at the different types of AI events available, gain a better
understanding of how they are triggered, and look at some examples.

Distraction

The driver does not keep their eyes on the road for more than 3 seconds at speeds over 30km/h.

As an example:
The driver is texting on their phone or focusing on their passenger while talking for too long.
Or,
The driver keeps looking at shops they are driving past and not really focusing on the road in front of
them.

Fatigue / Yawning
Driver’s facial expressions could trigger events. This is triggered when the driver’s eyes are nearly
closed for 3 seconds or if the driver’s mouth is open for 4 seconds at speeds over 30km/h.

As an example:
Sleepy eyes

Seatbelt not detected

This event is triggered when the seatbelt is not visible across the driver’s body.

Note:
False events might happen when the driver’s clothing is the same colour as the seat belt (for
example, if both the seatbelt and the driver’s shirt is black, a false event might be triggered).

Forward Collision

If your driver is considered to be too close to the vehicle in front of them without braking.
💡 This is typically referred to as tailgating.

Camera Tampering/Camera Cover

The camera is switched on but unable to detect the driver due to a partial or full obstruction of the
camera.

Camera tampering

Camera cover

As an example:
Pushing the camera down or covering the camera (or partially covering the camera) with an object
such as a jacket.

Cellphone detection
Triggered when camera detects cell phone usage for 3 seconds at speeds over 30km/h. This is
triggered through either a normal call or while using the cell phone on loudspeaker.

Smoking

Triggered when a long object the shape of a cigarette is detected on the driver’s lips or in hand for
longer than 3 seconds.

Note:
If the driver is holding something with a similar shape to a cigarette (for example a small pencil) then
this could cause a false event to be triggered.

Lane departure

The camera detects the road markings and indicator status; when the driver crosses a lane without
using indicators, it will send an AI-alert notification.

Note:
The vehicle indicators have to be wired to the camera inputs for this event to get triggered.
This alert is reliant on clear road markings.

AI Dual Vision

This solution was previously sold as Smart Cabin.

AI Dual Vision offers managers a lot of perks, some of which include:

 Allowing managers to provide their drivers with directives or offer assistance through the
camera’s two-way communication in-cabin calling feature

 Footage can be used to coach drivers on their bad driving habits

💡 Why AI Dual Vision and not Road Vision?

AI Dual Vision supports Wi-Fi, which enables users to install a Wi-Fi access point in their vehicle and
stream as much as they want using their own Wi-Fi data plan.

Here are the key features of the AI Dual Vision solution

AI Dual Vision events

Here is a list of the AI Events that AI Dual Vision can and cannot detect:

Who is AI Dual Vision for?

 Managers who want to monitor their driver’s behaviours with the help of AI-event
notifications. For example, this is ideal for customers who have long haul drivers who need to
travel for long hours and might struggle with focusing on the road (triggering the distraction
AI-alert).
  If a client wants to use cameras as a surveillance solution, AI Dual Vision would be a great
option, as it has the capability to connect to Wi-Fi. This allows users to continuously stream
without consuming all the mobile data on the device.

🚨Objection handling:

I don’t need to monitor all my drivers’ driving behaviour with AI-events:

 Accident prevention with driver monitoring: Apart from automatically recording AI events
into the Fleet Web, all AI events when triggered will automatically set off an in-cab audio
warning to the drivers. This ensures that drivers are made aware of their driving behaviour
and they can immediately rectify their actions.

 In-cabin calling for accident-causing AI events: 10% to 30% of accidents are attributed to
driver fatigue. In-cab calling can be activated for AI Dual Vision allowing managers to speak
directly to their drivers about critical, accident causing AI events such as driver fatigue. With
our AI Dual Vision, customers are able to monitor these events and even set alerts for critical
AI events such as fatigue or cellphone usage.

 AI Multi Vision
Here are the key features of the Multi Vision solution

AI Multi Vision events

Here is a list of all the AI events that AI Multi Vision detects:

Who is AI Multi Vision for?

 Customers whose main priority is their fleet safety and saving on unnecessary costs.

 Clients who want to monitor and coach their drivers’ bad driving habits through AI triggered
alerts and automatically stored footage.

 Clients who want to ensure employee and machinery safety at all times through
livestreaming and an in-cabin monitoring system. In this section, we'll further analyze how to
better manage your time and schedule so you can more effectively both absorb and utilize
your acquired knowledge. Remember, this journey is yours to shape, and while it is always
nice to explore at your own pace it can be beneficial to add a structure to it so you can more
consistently delve into the topics that captivate you, and take full advantage of the
opportunities for discussion and collaboration.

🚨Objection handling:

It would take extra time and effort to monitor all the footage, and we can’t always deal with the
bad behaviour of multiple drivers at once. This means the system won’t be used to its full
potential, so it seems like a waste of money.

 Coaching based on AI events: Managers don’t have to sit in a vehicle with their drivers to
monitor their driving behaviours to see what they need to get coached on. Additionally,
managers can address driver behaviour with visible proof.

o 💡Show drivers what AI alerts they triggered and coach them on their behaviours
immediately, the captured footage can help them understand their actions and
correct them in the future. This visual feedback can reduce the chances of them
committing those actions again and as a result prevent possible accidents caused by
their bad driving habits.

 Receive real-time alerts based on driver behaviour: Your client can get notified in real-time
when their drivers are committing any AI events and address it straight away.
  Detect and alert pedestrians crossing the street: Drivers do not always stop at red lights and
as a result they might hit someone crossing the street. With AI Multi Vision’s pedestrian-
detection capabilities, this can be prevented as the driver will get alerted when someone
crosses the street.

 Draw reports that display the number of AI events detected per driver/vehicle: Vision-
specific reports can be used to see whether drivers’ behaviour improves over time with the
help of coaching.

o 💡If your client has utilised the Coaching feature, they can use Vision-specific reports
to see how their drivers have improved over time and whether there are any new
areas that might need coaching.

Our Vision Solutions Comparison Sheet.

How do cameras work finer details

Camera footage recording

 Our cameras will only start to record footage when the vehicle’s ignition gets switched on.
The reason for this is that the cameras need a source of power to switch on and begin
recording.

 After ignition is switched off, the cameras will continue to record footage by default for 5
minutes. If customers require the camera to continue recording for longer, they can request
this.

o Note: The camera requires much more power from the battery than our normal
telematics devices do. So if a customer wants to have the cameras recording for a
long time after ignition is off they will run the risk of the vehicle’s battery dying (the
 time this will take will depend on the Vision solution used as well as the size of the
vehicle’s battery).

 When ignition is off, cameras can still be triggered to start recording based on certain events
such as the cargo door sensor sensing that the cargo door has been opened.

o Once the cameras have been turned on because of a door sensor event, they will
remain on and recording for 30 minutes by default (this can be adjusted on customer
request).

o Cameras can take up to 1 minute to start recording after the door sensor event is
triggered, if the vehicle’s ignition has been off for more than 2 hours.

Video quality and live streaming

 Live Streaming requires that the vehicle is in a location with cellular signal.

 Live stream footage can appear lower quality than requested/donwloaded footage quality,
due to several reasons

o Bandwidth limitations: Streaming quality requires a lot of data, if the internet

connection is not strong enough, the quality of footage might be automatically
reduced to prevent footage from lagging. Also, since customers will usually get a
limited amount of data per month in their package, this helps them get more live
streaming minutes.

o Compressing footage for streaming: Cameras can compress the footage when
livestreaming to prevent footage from lagging.

o Real-time processing of footage: Live streamed footage is usually focused on the

speed that footage gets delivered rather than the quality of the footage.

Manually requesting footage and footage storage

 AI event footage is automatically uploaded to the cloud once the footage has been captured.

 Manually requested trip footage is uploaded to the cloud when the vehicle’s ignition is on
and can potentially be uploaded to the cloud for up to 2 hours after ignition is turned off
after the trip has ended. This means that fleet managers can manually request footage when
the vehicle is off and it can potentially still be uploaded within the 2 hour time frame post-
trip.

 The camera footage is stored on the SSD/SD card which is in the camera. Only manually
requested footage and AI-triggered events are stored on the cloud and accessible via Fleet
Web or the mobile app.

 Once the camera’s storage is full, it will begin to write over the oldest footage that is stored.
This will not impact any footage that has already been uploaded to the cloud.
  Uploading footage to the cloud requires that they vehicle is in a location with cellular signal.
If an event occurs or footage is requested when the vehicle does not have signal, the event
will be uploaded once there is signal.

 For managers to watch footage that has already been uploaded to the cloud, the vehicle
does not need to be in a location with a signal for managers to access the footage via the
web platform or app.

🚩 Note: You can click on the infographic image to navigate to the infographic or alternatively, you
can navigate to the next page to view it.

Data management and consumption

It’s important to note that Cartrack limits camera data usage. Cartrack provides customers with a
fixed amount of data from the respective mobile networks every month. If this data is depleted,
customers can purchase new or additional data through our platform at a cost.

Note: The amount of data included in the customer’s package will be country and package
dependent - please check your pricing tables.

To effectively support the customers’ cameras, Cartrack controls the SIM card and customers cannot
use their own SIM cards.

How to explain the reasoning to a client: If an issue occurs with the device, it might be difficult for
the user to tell if it’s the device or the SIM card that is causing the issue. This means customers need
to contact both the SIM provider and Cartrack to find the problem. This can be a lengthy process,
especially since customers would need some level of technical knowledge to speak to their SIM
provider. With Cartrack managing both, the issue can be addressed and resolved much faster.
Vision as a Standalone vs Vision with Fleet Telematics

Vision can be taken as a standalone. This means that customers do not need to subscribe to our fleet
telematics package to be able to monitor vehicle movement, therefore saving costs.

However, customers would in some scenarios take both Vision and Fleet as a bundle. If customers
need Add-Ons (Fuel Sensor, CANbus, etc), customers would be required to take the bundle (Vision
and Fleet) as the Vision solution does not support Add-Ons.

Note: Door sensors do not require an additional telematics device and can be connected directly to
the camera hardware.

Manually requesting footage and footage storage infringement

Vision Add Ons

We will now look at the different types of add ons you can get with Vision. Keep in mind that add ons
come at an additional cost to the client and it’s important that they know that.

AI Watch [In-cabin AI Alert Monitor]

This monitor is installed on the DVRs that have ADAS/DMS installed and can be used to alert the
driver visually of any potential hazards.

Driver Monitor

The Driver Monitor is a small screen inside the vehicle or machine that displays real-time footage
from external cameras, helping eliminate blind spots and reduce the chances of accidents.
Cargo Door Sensor

This sensor has a magnet that detects the open and close motion of the cargo door. When this
motion is detected, an alert is sent to the manager or admin of the account.

Panic Button
The Panic Button is a button that drivers can press in the case of an emergency (whether that is a
medical emergency or robbery, etc.). This button will send a notification to our Control Room as well
as the manager to make sure that there’s a quick response and assistance can be provided.

Fatigue Guard [AI Seat Vibrator]

This sensor alerts drivers when the cabin-facing camera detects fatigue by making the driver seat
vibrate.
Section 2: Cartrack's Vision Solutions Quiz

Vision solutions

Section 3: Technical Information

Section goals:

By the end of this section you should be able to:

 Have a better understanding of the technical aspects of our cameras and DVRs

 💥Take note: This section is aimed at our technical staff and not as focused on sales’ staff.

Road Vision

Road Vision's camera specs

Dual Vision

Dual Vision's camera specs

AI Dual Vision

AI Dual Vision's camera specs

Multi Vision

Multi Vision's camera specs

AI Multi Vision

AI Multi Vision's camera specs

Note:
Multi and AI Multi Vision share the same cameras and the same camera placements.
Section 4: Common Client Camera Challenges

Section goals:

By the end of this section you should be able to:

 Make informed suggestions to your clients based on their specific camera needs
  Get insights into the type of questions your customers might have about our camera
solutions

 💥 Take note: At the end of this section, there will be a quiz to test your understanding. So,
take your time and make plenty of notes!

Suggesting the correct vision solution for your customer

Recap: In Section 2 we looked at each of the five Vision solutions and some of their unique selling
points. In this section, we will look at how Vision can be positioned to customers:

Pain Point 1: Misuse/Overuse of rented equipment and the associated costs falling on your
customer

Scenario:

A construction company rents out a piece of equipment for $1,000 per month, and the equipment is
used every day for 22 working days, meaning the cost of usage is roughly $45 per day. Midway
through the rental period, the company renting the equipment reports a defect. They request a
replacement and refuse to take liability for the repair costs, potentially impacting the overall rental
agreement and the daily cost breakdown.

How to approach your customer:

1. Relate it back to equipment usage:

If your client (the equipment rental company) finds the equipment to be faulty they might face a
repair bill of roughly $600, if their client refuses to pay the repair costs. That’s more than half of the
rental revenue for the entire month.

2. Compare it to how much we charge:

The Vision solution allows your customer to review footage of when the equipment was in use. This
way they can determine whether improper usage or normal (unavoidable) wear and tear issues
caused the equipment to break. If the breakdown was due to improper usage, your client could insist
the customer pay the bill by showing visual proof of equipment misuse.

💡This also gives you the opportunity to upsell your customer to get a PTO sensor installed, this
monitors the usage times of the machine, this can be used as further proof to show that the client
overused the machine rather than it being general wear and tear.

3. If your client is still unsure saying that Vision is too expensive:

The cost of the Vision solution is a lot less than a single repair bill would be. As an example, if the
Vision solution prevents your client from paying just one repair bill, their cameras have paid for
themselves. Not to mention, your client will also get other added benefits such as improved employee
accountability and operational insights.

Pain Point 2: Customers are being held accountable for accidents their drivers did not cause

Scenario:

Lane-splitting by motorcycles in traffic is common, but it increases the risk of accidents with trucks,
as truck drivers have limited visibility around their vehicles. When accidents happen, it can be hard
to prove who is at fault.

In this case, your client’s truck driver was involved in an accident. While trying to cross lanes, the
truck nicked a motorbike causing the motorbike to crash. The driver says they’re not at fault as the
motorbike driver was able to see the truck driver from changing lanes. The motorbike rider blames
the truck driver for not checking the truck’s blind spots.

Without evidence, the truck driver’s company could be held responsible for the damages to the
motorbike and any injuries that the motorbike rider sustained, even if the truck driver wasn’t at fault.

Aim: Proving the truck driver’s innocence and preventing the company from being held financially
liable.

How Cartrack’s camera solutions prevented them from paying the costs:

1. Multi Vision/ AI Multi Vision cameras: Customers can install external cameras to record footage
of the side of the vehicle where the vehicle’s blind spots are.

2. Remote Footage Retrieval: Managers can retrieve the footage remotely through our web page or
mobile app to identify who was at fault during the accident.

💡The internal camera will show whether the truck driver was distracted or focusing on the road.
The external camera footage will show whether the motorbike was at fault and tried to pass the
truck while the truck was changing lanes.

3. Vision In-Cab Monitor: Customers who purchase an in-cab monitor will enable the driver to view
their blind spots through the monitor and prevent accidents from occurring. To prevent this from
happening in the future, the company can install in-cabin monitors which allows the driver to see the
truck’s surroundings, eliminating its blind spots, when they are driving the truck.

Pain Point 3: Driver road behaviour complaints

Scenario:

Your client has received numerous complaints about his driver’s overtaking other motorists
carelessly, cutting people off, jumping red lights and swerving between lanes. This has become such a
big problem that his customers have stopped using his services and rather went to his competitors.
Your client doesn’t know how to address his drivers’ behaviour without proof.

Aim: Improve driver performance and company success

How Cartrack’s video-based coaching helps:

1. AI Dual Vision / AI Multi Vision AI events: Whenever the drivers trigger an AI event, the AI event
footage will be automatically uploaded and stored on the Fleet Web. This feature is useful for
managers to use for coaching purposes.

💡More often than not, drivers don’t realise how dangerous their driving is and not to mention what a
big impact their driving behaviours have on a company’s reputation.

2. AI Event Alerts: Apart from uploading and storing these AI event footages, alerts can be set for
critical AI events such as using their cell phones while driving causing them to switch lanes without
checking their surroundings first. Managers can receive these notifications in real-time and act on
the triggered alert to prevent any incidents from happening.

3. Coaching Solution: Drivers’ AI events can also be recorded automatically on our Coaching solution.
Managers can set up AI alerts and trigger the alert’s footage to be automatically sent to the coaching
pages for training purposes.

💡Managers don’t have to manually search for specific footages they want to coach their drivers on.
They can use the automated recordings which not only streamlines the training process but also
helps managers keep track of which drivers need coaching, which drivers have been coached, and
whether their behaviour has improved.

Pain Point 4: Clients can’t address complaints regarding damaged cargo

Scenario:

Your client has received an increase in customer complaints regarding packages being delivered with
damages. Your client is unable to identify whether the customer is lying to receive the packages for
free, their drivers’ bad behaviour while travelling, or the manufacturer providing damaged products
and blaming the delivery company (your client).

Aim: Protecting cargo and maintaining customer trust

How Cartrack’s Vision solution helps:

1. Fleet Harsh Events and Vision Footage Retrieval: Your client can review the harsh event alerts that
they might have received while the driver was out making deliveries. This will indicate if the driver
was speeding, taking harsh corners, or suddenly braking which might have caused the cargo to get
damaged and your client can also look at the cargo hold footage to see whether the packages moved
around, fell over, or what other reason there might be for the damaged goods.

💡By doing this your client will have visible proof and telematics data to show his driver’s innocence or
fault.

2. Door Sensor (VAS) and Multi Vision / AI Multi Vision: Apart from checking footage based on
triggered harsh events, customers are also able to review recorded footage of the loading/unloading
of goods which triggered the cargo door sensor. This footage will show whether the damaged goods
were caused by the driver.

3. Geofence Alert and Multi Vision / AI Multi Vision Live Streaming: When customers continuously
receive complaints of damaged goods, managers can set a geofence alert to trigger when the vehicle
enters the loading area through the Fleet Web. When this alert is triggered, managers are able to
livestream how drivers handle the cargo to ensure that it is handled appropriately.

Pain Point 5: Customers can’t assist their drivers in the event of a robbery

Scenario:

If a company vehicle or cargo is being hijacked, the driver’s safety becomes a top concern, and
determining what happened and what is going on is critical. Without clear evidence or the right
tools, your client may struggle to understand the events leading up to the hijacking. This can result in
delayed assistance and increasing the risk to both the driver’s life and the financial loss of company
property.
Aim: Driver safety and accountability

How Cartrack’s solutions help:

1. Panic Button (VAS) and Vision Live Streaming: With Cartrack’s Fleet solution, drivers can use the
panic button during a robbery, immediately notifying Cartrack’s Control Room and the client of the
emergency.

💡The Panic Button notifies our Control Room which is operating at all hours of the day, this means
that as soon as anything happens, the situation can be assessed in real-time with live footage and
the right assistance can be provided immediately.

Section 5: Customer Vision FAQ

Section goals:

By the end of this section you should be able to:

Answer some of the most common questions clients and potential customers ask

Questions to keep in mind

Q: Do our cameras have infrared night vision?

A: Yes, some of our cameras have infrared. Normally, our road facing cameras do not offer infrared as
it is beneficial for managers to review footage with the same visibility that drivers would have had.

Q: How can a client top up their camera data?

A: To top up message credits and/or camera data, clients can go to the Notifications tab on the Fleet
Web, navigate to the Message Credits tab and purchase it from there.

Q: How can I contact support?

A: You can send an email to camerasupport@cartrack.com to receive a reference/ticket number.

Q: Can you pull the historic footage on Vision?

A: Yes, we store AI events and manually requested footage on Fleet Web. The footage available for
request from the camera storage will depend on how old the footage and the vehicle’s activity as it
may have been overwritten.

Q: Can Vision livestreaming be used across the border?

A: This is not a standard and is handled on a case to case basis because the roaming costs are very
high.

Q: Does Vision allow for remote requested footage across the border?

A: Camera footage is always recording as long as the vehicle is switched on, the footage can be easily
retrieved once the vehicle has returned.

Q: Can Vision still record footage even if the vehicle is across the border?

A: Yes, camera footage is always recording as long as the vehicle is switched on. However, you will
only be able to retrieve the footage once the vehicle returns into your country.

Q: Which Vision Solutions supports WiFi?

A: By default, only AI Dual Vision supports WiFi integration. However, other Vision solutions may
support WiFi as well. Please check with your respective fitment specialist.

Q: Can customers use their own SIM card?

A: To prevent complications, we do not support SIM cards supplied by customers.

Q: Can we customise which AI alerts are triggered in the cabin with audio and which are not?

A: Yes, this can be done. Need to share with operations.

Q: Can AI Multi Vision support both the cargo door sensor and lane departure AI-event alert with
indicators at the same time?

A: Yes, it can. The DVR can handle both of the inputs at the same time.

Q: How long do the cameras stay on for after the cargo door sensor activates them?

A: The default will be set to 30 minutes, but this is configurable per vehicle.

Q: Does the camera activation feature apply exclusively to the cargo door sensor, or can it be used
with other sensors as well?

A: We can choose which cameras to trigger. If the customer wants all cameras, we can do this.

Q: Do you need extra hardware to connect a cargo door sensor?

A: No, the cargo door sensor is connected directly to the DVR.

Q: What is the power up of the cameras?

A: 5 seconds if it is in standby mode and 1 minute if it is in sleep mode.

Q: How does storage to the cloud work?

A: AI events and manually requested footage are automatically uploaded to the cloud. Live streamed
footage will only show when you are watching it and will not upload to the cloud.

Q: How does cam cover on AI Dual Vision work?

A: As long as the camera can detect a face in the driver’s seat, the cam cover alert will not be
triggered.

Q: Is it true that as soon as the Cargo Door Sensor is triggered the cargo camera will automatically
switch on for 30 min?

A: The sensor switch (and any trigger) can be configured to wake up the camera (one or multiple
cameras) and start recording. This is true for other sensors too such as a fuel cap sensor and the
motion detector.

Section 6: Vision Coaching

Section goals:

By the end of this section you should be able to:

 Explain what coaching is and how it works with vision

 Recap: In Section 2 we looked at the different AI events that our cameras detect, can you
remember what they are?

What is Coaching?

Coaching is a value-added service (VAS) that we offer customers. This tool allows fleet managers to
train their drivers based on their drivers’ high risk driving or other behaviour with the relevant
footage.

💡 Note: This is a VAS meaning that it is not included by default in all product packages. Only AI Vision
Packages includes Coaching at no additional cost.

Why do customers need Coaching?

1. It creates driver awareness: Oftentimes, drivers are not aware of their bad habits while on the
road. This means that when managers tell them they have committed an infraction, they are unlikely
to believe it, making it difficult to train drivers without creating conflict. Vision and Coaching can help
them not only become aware of habits but help them to break these habits.

2. Enables more effective coaching: When someone watches themself commit an infraction, their
guard will come down about whether it happened or not and as a result, they can focus on analysis
and understanding the cause to then improve. This makes footage-based coaching a lot more
effective because drivers can see what their behavior actually looks like, which is often a lot more
dangerous than they realise. For example, drivers frequently reach back to get something from the
back of their vehicle. In their heads, they reached back for only a split second and they still had total
control of the vehicle. In reality, when they watch the footage they realise they had their eyes off the
road for too long, they did not have full control of the steering wheel and they were putting
themselves in great danger.

3. Automates the admin of a coaching plan: As coaching events are automatically created using the
AI Vision events and telemetry data, managers do not need to spend time and energy planning out
what needs to happen during a coaching session. This eliminates the time wasted on admin, but also
makes managers’ lives easier which means that the coaching is far more likely to happen.

4. Offers useful insights to impact training: The coaching tool tells fleet managers how frequently
the driver has committed a specific infraction in a recent period, and also how many times they have
already been trained on this infraction. This means that managers can tailor their training sessions on
the severity of the situation.

5. Provides an audit of the training: The platform will keep track of all the dates and times that
training sessions were completed. This is beneficial for 2 reasons:

 Business owners can check that fleet managers are proactively working on improving safety
in their fleet.

 In the event that drivers are not showing any improvement, they will have logs showing the
efforts they put into training for disciplinary processes.

Vision and Coaching vs. Conventional Coaching

Scenario

A transportation company transports oil and gas between different locations. Due to how flammable
their cargo is, they prohibit their drivers from smoking while driving. However, fleet managers
smelled smoke in the vehicles after drivers returned to the warehouse.

Without the use of cameras, they cannot prove that their drivers smoked in the vehicles and thus
cannot coach them on their behaviour or take any disciplinary action.
Section 7: Introduction to Vision on Fleet Web and our Mobile App

Section goals:

By the end of this section, you should be able to:

 Navigate everything Vision-related on our mobile app and Fleet Web with ease

In this section, we will be looking at how to navigate every aspect of Vision on the Fleet Web and
mobile app including how to set and manage Vision coaching events.

Vision on Fleet Web

Vision on our mobile app

Vision coaching on fleet web