+

Examinee
Handbook
For the Updated Version of the
TOEIC® Listening & Reading Test

MATERIAL CEDIDO POR

AL BANCO DE ESPAÑA
About the TOEIC Test
by audiocassette or CD You will be asked to answer

.
.
questions based on a variety of statements, questions,
conversations, and talks recorded in English

.
Total time: approximately 45 minutes

.
◾ Reading Section: The Reading section includes three
parts, testing how well you understand written English

.
You will read a variety of materials and respond at your
own pace to 100 questions based on the content of the
materials provided to you

.
Total time: 75 minutes

.
The TOEIC Listening and Reading test has recently
TOEIC Test Format been updated The new test features the same test time

.
(2 hours; 45 minutes for Listening and 75 minutes for
The TOEIC test is a two-hour multiple-choice test that
Reading), the same paper and pencil administration,
consists of 200 questions divided into two sections:
and the same range of difficu y as the previous test The

.
◾ Listening Section: The Listening section tests how score scale is also the same, and scores can be compared
well you understand spoken English It consists of across both versions of the test The following charts
.
.
four parts and contains 100 questions administered outline the major changes in the test:

TOEIC UPDATED TOEIC

Listening Comprehension: 100 items Listening Comprehension: 100 items
Photographs: 10 questions Photographs: 6 questions
Question-Response: 30 questions Question-Response: 25 questions
Short Conversations: 30 questions; Conversations: 39 questions;
10 conversations with 3 questions each 13 conversations with 3 questions each
Talks: 30 questions; Talks: 30 questions;
10 talks with 3 questions each 10 talks with 3 questions each

TOEIC UPDATED TOEIC

Reading Comprehension: 100 items Reading Comprehension: 100 items
Incomplete Sentences: 40 questions Incomplete Sentences: 30 questions
Text Completion: 12 questions Text Completion: 16 questions
Single Passages: 28 questions; Single Passages: 29 questions;
7–10 reading texts with 2–5 questions each 10 reading texts with 2–4 questions each
Double Passages: 20 questions; Multiple Passages: 25 questions;
4 pairs of reading texts with 5 questions per pair 5 sets of double or triple passages with 5 questions per set

Who takes the TOEIC test? Why take the TOEIC test?
◾ Personnel who use English in real-life work settings, The TOEIC test is the choice of nearly five million
such as businesses, hotels, hospitals, restaurants, test takers a year and is recognized by thousands of
international meetings, conventions, and sporting corporations . As a fair and objective measure of English
events proficiency, the TOEIC test will enable you to:
◾ Managerial, sales, and technical employees in ◾ Verify your current level of English proficiency
international business, commerce, and industry who ◾ Qualify for a new position and/or promotion in a
require English for their work company
◾ Individuals who are preparing to enter the workplace ◾ Enhance your professional credentials
◾ Candidates for training to be conducted in English ◾ Monitor your progress in English
◾ Individuals in English-language training programs ◾ Set your own learning goals
◾ Involve your employer in advancing your English ability

1 About the TOEIC Test www.ets.org/toeic

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About the TOEIC Test
From what kind of contexts
are the TOEIC test questions
drawn?
These are some examples of the settings, situations, and
formats you may find in TOEIC test questions:
◾ Corporate Development: research, product
development
◾ Dining Out: business and informal lunches, banquets,
receptions, restaurant reservations
◾ Entertainment: cinema, theater, music, art,
exhibitions, museums, media
◾ Finance and Budgeting: banking, investments, taxes,
accounting, billing
◾ General Business: contracts, negotiations, mergers,
marketing, sales, warranties, business planning,
conferences, labor relations
◾ Health: medical insurance, visiting doctors, dentists,
clinics, hospitals
◾ Housing/Corporate Property: construction,
specifications, buying and renting, electric and
gas services
◾ Manufacturing: assembly lines, plant management,
quality control
◾ Offices: board meetings, committees, letters,
memoranda, telephone, fax and e-mail messages,
office equipment and furniture, office procedures
◾ Personnel: recruiting, hiring, retiring, salaries,
promotions, job applications, job advertisements,
pensions, awards
◾ Purchasing: shopping, ordering supplies, shipping,
invoices
◾ Technical Areas: electronics, technology, computers,
laboratories and related equipment, technical
specifications
◾ Travel: trains, airplanes, taxis, buses, ships,
ferries, tickets, schedules, station and airport
announcements, car rentals, hotels, reservations,
delays, and cancellations

www.ets.org/toeic Frequently Asked Questions 2

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 Preparing to Take the TOEIC Test

How to Get Ready to Take the TOEIC Test

The TOEIC test is not based on the content of any

particular English course but rather on your English-
language proficiency — your overall ability to use English.
Improvement in proficiency may take some time and is
generally achieved through a combination of practice and
study. The TOEIC Listening and Reading test does not test
business knowledge, and you are not required to know
specialized business and technical vocabulary beyond
what is used in everyday work activities.
Before taking the TOEIC test, there are several things
you can do to prepare for the test and improve your
English proficiency:
◾ Become familiar with the test format and know how to
mark your answers on the answer sheet. You can then
focus your attention on the test questions themselves.
◾ Immerse yourself in the language as frequently as
possible and in as many ways as possible if it has
been some time since you have had contact with
English. Reading, watching TV and videos, listening
to recordings, taking an English course, and speaking
with friends and colleagues are some of the ways to
practice English.
◾ Web Resource Guide
T he official TOEIC website has many resources you
may find helpful to familiarize yourself with the test:
• test preparation material

• scoring information
• frequently asked questions (FAQs)

www.ets.org/toeic Frequently Asked Questions 3

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Sample Questions
With 200 questions, the TOEIC test measures a wide Look at the example item below.
range of English proficiency. The following sample
questions do not indicate the full range of difficulty Example
you will find in an actual TOEIC test. You will see:

General Directions
The following general directions are taken directly from the
test book. After the general directions are specific directions
for each part of the test, along with sample questions for
each of the parts.
This test is designed to measure your English-
language ability. The test is divided into two sections:
Listening and Reading.
You must mark all of your answers on the separate
answer sheet. For each question, you should select the
best answer from the answer choices given. Then, on You will hear: Now listen to the four statements.
your answer sheet, you should find the number of the (A) They’re moving some furniture.
question and fill in the space that corresponds to the (B) They’re entering a meeting
letter of the answer that you have selected. If you decide room.
to change an answer, completely erase your old answer (C) They’re sitting at a table.
(D) They’re cleaning the carpet.
and then mark your new answer.
Statement (C), “They’re sitting at a table,” is the best
Section I: Listening description of the picture, so you should select
answer (C) and mark it on your answer sheet.
In the Listening test, you will be asked to demonstrate
how well you understand spoken English. The entire Sample Questions
Listening test will last approximately 45 minutes. There
Question 1
are four parts, and directions are given for each part. You
must mark your answers on the separate answer sheet. You will see:
Do not write your answers in your test book. 1.
Part I: Photographs
Directions: For each question in this part, you will hear
four statements about a picture in your test book.
When you hear the statements, you must select the
one statement that best describes what you see in the
picture. Then find the number of the question on your
answer sheet and mark your answer. The statements
will not be printed in your test book and will be spoken
only one time.

You will hear: 1. Look at the picture marked number 1

in your test book.
(A) He’s shoveling some soil.
(B) He’s moving a wheelbarrow.
(C) He’s cutting some grass.
(D) He’s planting a tree.

www.ets.org/toeic Sample Questions 4

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Sample Questions (continued)
Question 2 Question 8
You will see: You will hear: 8. How well does Thomas play the
violin?
2.
You will also hear: (A) Sure, I really like it.
(B) Oh, he’s a professional.
(C) I’ll turn down the volume.
Question 9
You will hear: 9. Martin, are you driving to the client
meeting?
You will also hear: (A) Oh, would you like a ride?
(B) Nice to meet you, too.
(C) I thought it went well!
Question 10
You will hear: 10. Mariko announced that she’s
retiring in April.
You will hear: 2. Look at the picture marked number 2
in your test book. You will also hear: (A) How many did you count?
(B) I’m not tired at all.
(A) A woman is putting on a pair of (C) Right, she’s been here twenty-
shoes. five years.
(B) A woman is dusting a television
screen. Part 3: Conversations
(C) A woman is watching television.
(D) A woman is plugging a power Directions: You will hear some conversations between
cord into an outlet. two or more people. You will be asked to answer three
questions about what the speakers say in each
Part 2: Question-Response
conversation. Select the best response to each question
Directions: You will hear a question or statement and and mark the letter (A), (B), (C), or (D) on your answer
three responses spoken in English. They will not be printed sheet. The conversations will not be printed in your test
in your test book and will be spoken only one time. Select book and will be spoken only one time.
the best response to the question or statement and mark
the letter (A), (B), or (C) on your answer sheet. SAMPLE QUESTIONS
You will hear: Questions 32 through 34 refer to the
Example
following conversation:
You will hear: Where is the meeting room?
(Woman) Hello. I’m calling about a coffee
You will also hear: (A) To meet the new director. machine I purchased from your Web
(B) It’s the first room on the right. site. It stopped working even though I
(C) Yes, at two o’clock.
haven’t had it for very long. I expected
The best response to the question “Where is the meeting it to last much longer than this.
room?” is choice (B), “It’s the first room on the right,” so
(Man) Oh, I’m sorry to hear that. Our warranty
(B) Is the correct answer. You should mark answer (B) on
covers products for up to a year. Do
your answer sheet.
you know when you bought it?
SAMPLE QUESTIONS (Woman) I’ve had it for a little over a year, so the
warranty has probably just expired. This
Question 7
is so disappointing.
You will hear: 7. Where’s the new fax machine?
(Man) Well, I’ll tell you what we can do.
You will also hear: (A) Next to the water fountain. Although we can’t replace it, since
(B) I’ll send a fax tomorrow.
you’re a valued customer I can offer
(C) By Wednesday.
you a coupon for forty percent off your
next purchase.

5 Sample Questions www.ets.org/toeic

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Sample Questions (continued)
You will You will
then hear: 32. Why is the woman calling? then hear: 41. What does the woman ask the man
to do?
You will read: 32. Why is the woman calling?
(A) To cancel an order You will read: 41. What does the woman ask the man
(B) To complain about a product to do?
(C) To redeem a gift card (A) Order some equipment
(D) To renew a warranty (B) Find a new vendor
You will hear: 33. What does the man ask the woman (C) Repair a laptop
(D) Contact a job candidate
about?
You will read: 33. What does the man ask the woman You will hear: 42. What problem does the man
about? mention?

(A) A model name You will read: 42. What problem does the man
(B) A brand of coffee mention?
(C) A catalog number
(D) A date of purchase (A) A designer has left the
company.
You will hear: 34. What does the man offer to do? (B) A supplier has increased its
prices.
You will read: 34. What does the man offer to do? (C) A computer model has been
discontinued.
(A) Provide a discount (D) A departmental budget has
(B) Send a free sample been reduced.
(C) Extend a warranty
(D) Issue a refund You will hear: 43. Look at the graphic. What size screen
will the man order?
You will hear: Questions 41 through 43 refer to the
following conversation and list. You will read: 43. Look at the graphic. What size screen
will the man order?
(Woman) Larry, we have a new graphic designer
starting next month and we’ll need to (A) 11 inches
set her up with a laptop and extra (B) 13 inches
(C) 15 inches
monitor. Can you place orders for those?
(D) 17 inches
(Man) Sure. You know our vendor has raised
Part 4: Talks
their prices, right?
Directions: You will hear some talks given by a single
(Woman) Really
? speaker. You will be asked to answer three questions
(Man) Yes. I just looked at the catalog a few about what the speaker says in each talk. Select the best
minutes ago, and their current models response to each question and mark the letter (A), (B),
are more expensive. (C), or (D) on your answer sheet. The talks will not be
printed in your test book and will be spoken only one
(Woman) Right. Well, our budget per work area is time.
$1,000 maximum. So let’s order the
system with the largest screen that falls SAMPLE QUESTIONS
within that price. You will hear: Questions 71 through 73 refer to the
(Man) OK. I’ll take a look at the prices again following telephone message.
and place the order. (Man) Hello Mr. Lee, this is Thomas from BKS
Auto Shop calling with some information
about your car repair. I know we told you
that it would take until next week to get
the part we ordered, but we got the part
early, and I was able to finish the repair.
We’re going to be closing for the day in a
few minutes, but you’re welcome to
come get your car anytime tomorrow. If
you need a ride to the shop tomorrow, let
me know, and I can arrange one for you.

www.ets.org/toeic Sample Questions 6

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Sample Questions (continued)
You will Part 5: Incomplete Sentences
then hear: 71. What does the speaker say about the
Directions: A word or phrase is missing in each of the
repair?
following sentences. Four answer choices are given
You will read: 71. What does the speaker say about the below each sentence. Select the best answer to
repair? complete the sentence. Then mark the letter (A), (B), (C),
(A) It is not required. or (D) on your answer sheet.
(B) It has been finished early.
(C) It will be inexpensive. SAMPLE QUESTIONS
(D) It is covered by a warranty.
101. Customer reviews indicate that many modern
You will hear: 72. When can the listener pick up mobile devices are often unnecessarily _______ .
his car? (A) complication
(B) complicates
You will read: 72. When can the listener pick up (C) complicate
his car? (D) complicated
(A) Today 102. Jamal Nawzad has received top performance
(B) Tomorrow
reviews _______ he joined the sales department
(C) Next week
(D) In two weeks two years ago.
(A) despite
You will hear: 73. What does the speaker offer to do? (B) except
(C) since
You will read: 73. What does the speaker offer to do? (D) during
(A) Look for a used part 103. Gyeon Corporation’s continuing education policy
(B) Refund the cost of a charge
(C) Send an invoice states that _______ learning new skills enhances
(D Arrange a ride creativity and focus.
(A) regular
Section II: Reading (B) regularity
(C) regulate
In the Reading test, you will read a variety of texts and (D) regularly
answer several different types of reading comprehension 104. Among _______ recognized at the company
questions. The entire Reading test will last 75 minutes. awards ceremony were senior business analyst
There are three parts, and directions are given for each Natalie Obi and sales associate Peter Comeau.
part. You are encouraged to answer as many questions (A) who
as possible within the time allowed. (B) whose
(C) they
You must mark your answers on the separate answer (D) those
sheet. Do not write your answers in your test book.
105. All clothing sold in Develyn’s Boutique is made
from natural materials and contains no _______
dyes.
(A) immediate
(B) synthetic
(C) reasonable
(D) assumed

7 Sample Questions www.ets.org/toeic

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Sample Questions (continued)
Part 6: Text Completion 134. (A) Let
 me explain our plans for on-site staff
training.
Directions: Read the texts that follow. A word or phrase (B) We hope that you will strongly consider
is missing in some of the sentences. Four answer choices joining us.
are given below each of the sentences. Select the best (C) Today’s training session will be postponed
answer to complete the text. Then mark the letter (A), until Monday.
(B), (C), or (D) on your answer sheet. (D) This is the first in a series of such lectures.

SAMPLE QUESTIONS Part 7: Reading Comprehension

Questions 131–134 refer to the following e-mail. Directions: In this part you will read a selection of texts,
such as magazine and newspaper articles, e-mails, and
instant messages. Each text or set of texts is followed by
To: Project Leads several questions. Select the best answer for each
From: James Pak question and mark the letter (A), (B), (C), or (D) on your
answer sheet.
Subject: Training Courses
To all Pak Designs project leaders: SAMPLE QUESTIONS
In the coming weeks, we will be organizing several Questions 147–148 refer to the following advertisement.
training sessions for _______ employees .At Pak
131 .
Designs, we believe that with the proper help and
support from our senior project leaders, less
experienced staff can quickly _______ a deep
132.
understanding of the design process . _______ , they
133.
can improve their ability to communicate effectively
across divisions .When employees at all experience
levels interact, every employee’s competency level
rises and the business overall benefits .For that
reason, we are urging experienced project leaders to
attend each one of the interactive seminars that will
be held throughout the coming month ._______
134.
Thank you for your support .
James Pak
Pak Designs

147. What is suggested about the car?

131. (A) interest (A) It was recently repaired.
(B) interests (B) It has had more than one owner.
(C) interested (C) It is very fuel efficient.
(D) interesting (D) It has been on sale for six months.
148. According to the advertisement, why is Ms.
132. (A) develop
(B) raise Ghorbani selling her car?
(C) open (A) She cannot repair the car’s temperature
(D) complete control.
(B) She finds it difficult to maintain.
133. (A) After all (C) She would like to have a newer model.
(B) For (D) She is leaving for another country.
(C) Even so
(D) At the same time

www.ets.org/toeic Sample Questions 8

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Sample Questions (continued)
Questions 152–153 refer to the following text message Questions 196–200 refer to the following
chain. advertisement, online shopping cart, and e-mail.

152. What is suggested about Mr. Bach?

(A) He has been to Kansai more than once.
(B) He currently works in Beijing.
(C) He is on a business trip.
(D) He works for Fly Right Airlines.
153. At 12:15, what does Mr. Otani mean when he
writes, “Sure thing”?
(A) He has confirmed the arrival time of a flight.
(B) He is certain he will be able to find a parking
place.
(C) He agrees to wait at the door near the
customs area.
(D) He knows Mr. Bach must pass through
customs.

9 Sample Questions www.ets.org/toeic

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Sample Questions (continued)
196. In the advertisement, the word “top” in
paragraph 1, line 2, is closest in meaning to
(A) maximum
(B) favorite
(C) important
(D) upper
197. What are Sparky Paints customers advised to do?
(A) Apply an adhesive to color samples
(B) Visit a store to compare paint colors
(C) Adjust the color on their computer monitor
(D) Order samples of several similar colors
198. What is most likely true about order #3397 ?
(A) It arrived within two business days.
(B) It included an extra sample.
(C) It was shipped in February.
(D) It contained four gallons of paint.
199. Which color does Mr. Phan indicate that he likes?
(A) Caspian Blue
(B) Deep Sea Blue
(C) Stormy Blue
(D) Misty Gray
200. What problem does Mr. Phan mention in his
e-mail?
(A) He received the wrong item.
(B) He was charged the wrong price.
(C) The delivery time was too long.
(D) The instructions were too confusing.

Answer Key
PART 1 PART 2 PART 3 PART 4 PART 5 PART 6 PART 7
1. A 7. A 32. B 71. B 101. D 131. C 147. A
2. D 8. B 33. D 72. B 102. C 132. A 148. D
9. A 34. A 73. D 103. D 133. D 152. C
10. C 41. A 104. D 134. B 153. C
42. B 105. B 196. B
43. C 197. D
198. A
199. C
200. A

www.ets.org/toeic Sample Questions 10

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 How is the TOEIC Listening and Reading test scored?
Scores are determined by the number of correct answers, which is converted to a scaled score. The score
report provides Listening, Reading, and total scaled scores. The total scaled score is derived by adding the 2
scaled scores together.

Why are the TOEIC Listening and Reading test raw scores
(i.e., number-correct scores) not reported to test takers?
The TOEIC® Listening and Reading test item development process includes a rigorous series of reviews that
ensure all items meet ETS’s quality and fairness standards. Individual test forms are then carefully assembled
so that each test form is similar in overall difficulty to other test forms. Nevertheless, some minor variations
in test-form difficulty are expected across forms. As a result, a test taker may achieve a higher or lower raw
score depending on the individual form (assuming their ability remains the same). In short, raw scores from
different test forms are not comparable, due to inevitable differences in overall form difficulty.

For this reason, the TOEIC® program has established the policy that raw scores should not be reported to
test takers. To ensure comparable scores, only scaled scores are reported to test takers. Scaled scores are
transformed and derived from test takers’ raw scores through a proven statistical procedure called “equating.”
This procedure adjusts for test-form difficulty and establishes the relationship between test takers’ raw and
scaled scores so that the scaled scores from different test administrations are comparable.

Why are the TOEIC® Listening and Reading test raw-score-

to-scaled-score conversion tables not disclosed to the
public?
Statistical analysis is conducted after each public testing administration (also known as a Secure Program
administration), and a unique raw-score-to-scaled-score conversion table is created for each test form
based on statistical equating results. Scaled scores that are comparable across different test forms are then
reported back to the test takers. The TOEIC® scaled score range is from 5 to 495 on both the listening and
reading sections.

As each test form will be reused multiple times in different areas of the world, the TOEIC program has a policy
not to release test forms, for security reasons. Since test forms are not released to the public, the conversion
table that is unique to each test form is not released either. A conversion table, used for reporting scaled
scores, is of no practical use to the public when the test form to which it applies is not disclosed. In fact, the
conversion table may fall subject to misuse if it is applied to the wrong test form and results in incorrect
scaled scores being calculated.

Why are TOEIC Listening and Reading test items and

answer keys not disclosed to the public?
TOEIC® Listening and Reading test forms are used in multiple test administrations and therefore must be
maintained under secure conditions at all times. If the items and answer keys were disclosed to the public,
such exposure would erode the integrity of the testing program. In addition, TOEIC Listening and Reading
test items and answer keys are protected by copyright law as property of ETS, the copyright holder of the
TOEIC tests. For this reason, ETS’s TOEIC Listening and Reading test items and answer keys should not be
disclosed or used for any purpose without written permission by ETS.

www.ets.org/toeic Frequently Asked Questions 11

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 ETS provides a comprehensive suite of English Language Learning products
and services that encourage learning, assess progress and measure proficiency.
Backed by years of research, our programs support teachers and decision makers
and help individuals achieve academic, business and personal success.

For more information about the TOEIC® program, contact:

TOEIC Testing Program Educational Testing Service
660 Rosedale Road Princeton, NJ 08541
Phone: 1-609-771-7170 Fax: 1-609-771-7111
Email: TOEIC@ets.org Web: www.ets.org/toeic

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