Accreditation

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IATAN Accreditation Application Form

Travel Agents
Section 1. Business Information
Tax ID Number: ________________________ (Nine-digit number issued by the IRS)

Business Legal Name: ____________________________________________________________________________________

Trade Name (DBA): _______________________________________________________________________________________

The business shall not have a name that is the same as, or misleadingly similar to: International Airlines Travel Agent Network (IATAN), International Air
Transport Association (IATA), an IATAN customer airline or Aviation Industry Reporting System Inc. (AIRS).

Physical Address (include suite, floor, name of building or shopping center): _________________________________________________

________________________________________________________________________________________________________

City: ___________________________________ State: _____________________________ Zip: __________________________

Mailing Address (if different from above): _________________________________________________________________________

City: ___________________________________ State: _____________________________ Zip: __________________________

Telephone No.: _______________________________________ Fax No.: _______________________________________

Business Email Address: ___________________________________________________________________________________

Business Website: ________________________________________________________________________________________

Business established date: ____________________________ (MM/DD/YYYY)

Additional Information
Application Type: Head Office Branch Office

If this application is for a branch office, provide Head Office IATA Numeric Code: __________________________________

Location Category:
Travel Agency Meeting and Event Planner Tour Operator Group Intermediary Site Selector
Web Intermediary Cruise Intermediary Corporate Travel Department Corporate Client Location
Centralized Service Location (Other specify) ___________________________________________________________

Is your business considered home based? Yes No

How many employees does your business have? _____________

Does the entity hold airline appointments or issue airline tickets? Yes No >> If you responded “Yes”, please
enclose copy of:

• ARC Approval Letter • Signed and notarized IATAN Agency Agreement

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Has your business been registered with the state or county?

Yes – Please enclose a copy of either your DBA Registration, Articles of Incorporation, operating agreements, or
any equivalent document applicable to your business type
No – Please see Section 1 of the IATAN Accreditation Requirements for explanation of Business Registration

Do you have an active business license?

Yes – Please enclose a copy of the document

No – Please see Section 1 of the IATAN Accreditation Requirements for explanation of Business License

Do you have a Seller of Travel State Registration? (Only applicable for companies in Florida, Iowa, Washington State,
Hawaii)

Yes – Please enclose a copy of the document

No – Please provide exemption from local authority
N/A – My company is not registered in any of these four states

Qualifiers

Managerial Qualifier (QMP) Name: PRIN#:

QMP: Each location must be managed by a person who devotes substantially all of their time to the affairs of the business (person authorized to
make managerial decisions and exercise daily supervision of the location). In addition, the QMP must have 2 or more years of experience in
travel sales capacity or has earned an industry certification

Ticketing Qualifier (QTA) Name: PRIN#:

QTA: Required for ticketing locations only. Each ticketing location must have at least one full time* person who performs or supervises the
performance of all technical aspects of selling commercial air transportation (i.e. making reservations, issuing tickets, assigning seats, generating
other traffic documents, etc.

Do you have Proof of Experience for your Qualifiers?

Yes – Please enclose copy of relevant document as per Section 1 of the IATAN Accreditation Requirements
No – Please see Section 1 of the IATAN Accreditation Requirements for a list of possible documents which can
be submitted as proof of experience

Do you have Professional Liability Insurance? For details see Section 2 of the IATAN Accreditation Requirements

Yes – Please enclose a copy of the document

No – Please complete the Errors & Omissions Waiver at the end of this form and include Proof of Experience

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Responsibilities
The Applicant will not be accredited or retained by IATAN when the business entity, any person(s) holding a financial or
ownership interest in the business or any manager who exercises daily supervision over the operation of the business
has:

Yes* No been found within the last ten (10) years by a court of competent jurisdiction to have violated any fiduciary
obligation or committed an act of fraud, embezzlement, or similar activity.

Yes* No been involved in the financial management of an accredited location which has been removed from IATA or ARC
on grounds of default, unless it is determined that such travel agent, person or manager did not participate in the
acts or omissions that caused such default.

Yes* No made a misleading statement or representation to obtain or retain this accreditation.

Yes* No improperly used an IATAN or IATA registered trademark or service mark.

Yes* No falsely identified the business as holding industry credentials or memberships not limited to IATA or IATAN.

Yes* No lent, subcontracted or hired from a third party an IATA numeric code, or used the IATA numeric code as a form
of identification or other purpose on a proprietary product without express authorization to do so by IATA.

* If yes, please include a written explanation giving details including the name of the individual and IATA Numeric code involved.

Section 2. Financial Information (Non-Ticketing Locations Only)

1. If your business is Home-Based (operating from your residence in accordance with local and state laws) regardless of
the duration of its establishment – please provide proof that your business has $10,000 available capital or invested
in the business.

2. If your business is not Home-Based, please provide the following according to the duration of your business
establishment:

a. less than one year in operation (new business) – please provide proof that your business has $10,000 available
capital or invested in the business.
b. more than one year in operation – please provide proof that your business has $20,000 in Gross Travel Income
or $20,000 available capital, or $200,000 in Annual Gross Sales.

3. If your business is a Corporate Travel Department (in-house travel department that purchases air transportation and
travel services for its own employees and owners rather than the general public) regardless of the duration of its
establishment – please provide proof that your business has $20,000 in Gross Travel Income or $20,000 available
capital, or $200,000 in Annual Gross Sales.

Below is a partial list of documents you can choose from to provide Proof of Financial. For a complete list, please see
Section 2 of the IATAN Accreditation Requirements guide. ONLY ONE document will suffice. However, if needed, you can
also combine several options to meet the minimum.

a. Bank letter or bank statement that shows available balance and is dated within the last three months from
submission of application
b. Financial Statement or expense report of the business entity
c. Previous year’s Income Tax Return (not applicable for new businesses)
d. Previous year’s 1099s or W-2s paid to the business entity (not applicable for new businesses)

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Section 3. Business Ownership
Affidavit of Ownership
Before me, the undersigned authority, personally appeared and after being duly sworn, deposes and says:

I, ________________________________________________hereby attest to ownership of the business entity below:

(Owner or Legal Representative - Print Name)

Legal Name of Business Entity: _____________________________________________________________________________

Legal Type Sole Proprietorship Partnership Limited Liability Company Corporation

Nonprofit Corporation Other ____________________________________________________________

If the entity is a corporation, partnership, or LLC, list each individual owner and percent of ownership.

Owner (Print Name) % Owned Owner (Print Name) % Owned

__________________________________ _________ __________________________________ _________

__________________________________ _________ __________________________________ _________

__________________________________ _________ __________________________________ _________

If the business applying is owned by a corporation or another legal entity, please specify its name as well:

____________________________________________________________________________________ _________

I have read the foregoing Affidavit, and to the best of my knowledge it is true and correct. (All owners must sign below)

__________________________________________ _________________________________________ ____________________

Print Name Signature Date

__________________________________________ _________________________________________ ____________________

Print Name Signature Date

__________________________________________ _________________________________________ ____________________

Print Name Signature Date

__________________________________________ _________________________________________ ____________________

Print Name Signature Date

__________________________________________ _________________________________________ ____________________

Print Name Signature Date

__________________________________________ _________________________________________ ____________________

Print Name Signature Date

Notary Public
State of _____________________, in the country of ____________________ on _____ day, of the ________________ month, in the year of
___________, before me appeared (name) __________________________________________________ and stated that he/she is the (title)
___________________ of (name of organization) ___________________________________________ and that the information provided
on this form is true and correct. My commission expires on (date): ____________________ Notary Public: __________________________

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Section 4. Business Profile
1. What is the Principal Activity of your entity? (Choose one)

Consolidator Group Intermediary

Meeting / Event / Conference Planner Retail Travel
Site Selector Tour Operator/Wholesaler

2. Market Focus: Indicate the approximate % of your Leisure and Corporate business.

Leisure: 25% or Less 26 - 50% 51 - 75% Over 75%

Corporate: 25% or Less 26 - 50% 51 - 75% Over 75%

3. What is the approximate total annual meeting & event / and or Travel industry sales of your entity?

$0 to $200,000
$200,000 to $500,000
$500,001 to $1,000,000
$1,000,001 to $5,000,000
$5,000,001 to $10,000,000
$10,000,001 to $25,000,000
Over $25,000,000

4. What is the approximate % breakdown of your total annual sales for the following?

Meetings/Groups 25% or Less 26 - 50% 51 - 75% Over 75%

Air Travel 25% or Less 26 - 50% 51 - 75% Over 75%
Cruises 25% or Less 26 - 50% 51 - 75% Over 75%
Hotel/Motel 25% or Less 26 - 50% 51 - 75% Over 75%
Tour Packages 25% or Less 26 - 50% 51 - 75% Over 75%
Land Travel* 25% or Less 26 - 50% 51 - 75% Over 75%
*Land Travel includes Car Rental, Train, and Coach/Bus

5. What are the 3 Market Specialties of your entity?

GN General HC Historical/Cultural AD Adventure

IN Incentive CF Conference/Exhibitions ML Military
CP Corporate RL Religious CR Cruises
BH Resorts/Beaches ED Educational SF Safari
HL Fitness/Health SN Seniors GA Gay/Lesbian
SG Singles HP Handicapped SP Sports

6. What are the 3 Destination Specialties of your entity?

AL General AF Africa AH Alaska/Hawaiian Islands

AS Asia AZ Australia/New Zealand GB British Isles
CB Caribbean EU Europe FR France
MX Mexico ME Middle East SC Scandinavia
SA South & Central America SP South Pacific NA U.S.A./Canada

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Section 5. Personnel Registration (Travel Professional Profile Form)

This form should be completed by all Travel Professionals participating in the IATAN Registration Program and for those
applying for an IATA/IATAN ID card. Make copies of this form as necessary for all owners, managers and employees that
will be registered to the IATAN Personnel List. Please note that the owner or Account Administrator can register
employees through our online services once the agency is accredited.

If the Travel Professional has already been registered by another Travel Agency and received a Personnel Registration ID
Number (PRIN), please detail the number below. Otherwise, once this form is processed, you will receive a confirmation
email with your new PRIN and a new/updated Personnel List will be emailed to the entity’s email address.

1. Personal Information
First Name: _______________________________________ Last Name: __________________________________________

Date of Birth (mm/dd/yyyy): __________________________ Sex: Male Female

Last 4 digits of Social Security: XXX – XX – _____________ Email Address: _______________________________________

Business Tel. Number: ______________________________ Mobile Number: ______________________________________

PRIN / Verification Number: __________________________

Have you had a name change? Yes No New Name: __________________________________________

Start Date (mm/dd/yyyy): _____________________ (You must supply the start date with this entity)

2. Status Information
You must complete the status – position, duties, weekly hours and yearly earnings.

Position: Check one (1) box only

“S” Sole Proprietor: On record with IATAN as the single lawful owner of 100% of the business entity
“P” Partner – LLC: On record with IATAN as each holding at least 20% ownership of the business entity
“C” Stockholder – INC.: On record with IATAN as owning at least 20% of the stock of the business entity
“M” Manager: Any person holding a management position in the business entity, paid with W2’s
“E” Employee: A person routinely and regularly working as an employee and carried on payroll or disbursement
records at the business entity, paid with W2’s
“I” Independent Contractor: A person who is working for the business entity pursuant to a written contract or
agreement in compliance with applicable laws and regulations and with verifiable earnings or commissions reported by
1099 as per US law

Duties: Check one (1) box only

“A” Administration: A person who works at the business entity processing the day to day administrative
work dealing with travel, meetings and / or groups
“I” Inside Sales: A person who works within the business entity booking travel, meetings and / or groups
“X” Outside Sales: A person who is on the business entity payroll and / or disbursement records and works
outside the business entity booking travel, meetings and / or groups

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Weekly Hours: Check one (1) box only
“1” A person who works for the business entity 35 hours or more per week
“2” A person who works for the business entity 25 – 34 hours per week
“3” A person who works for the business entity 20 – 24 hours per week
“4” A person who works for the business entity 5 – 19 hours per week

Yearly Earnings: Check one (1) box only

$5,000 or over - as reported on W2 or 1099 from the business entity
Under $5,000
20% owner or more who does not draw salary

3. Account Administrator Assignment (For Head Office only):

Please complete this section if you wish to assign an account administrator once the agency is accredited. The account
admin will be able to register personnel through the IATAN online portal.

Account Administrator’s Full Name Head Office IATA Code PRIN or Verification #
(if applying for a Branch) (if previously obtained)

I, THE BELOW SIGNED, HEREBY CERTIFY AND ACKNOWLEDGE:

1. That the statements made in this application are true and correct.
2. That IATAN has the right to verify, by inspection or other lawful means, that the information supplied is true and correct
and, in the event, this is declined or necessary documentation is not made available, IATAN may amend or suspend
registration and notify its subscribing customers.
3. That the applicant will inform IATAN promptly of any changes to information and employment status.
4. That by completing this application, the registrant will appear on the IATAN Personnel List. The owner / manager
understand that the applicant may request and receive an IATA/IATAN ID card if the applicant meets the qualifications.
5. That IATAN is authorized to disclose information to industry suppliers regarding the applicant’s status with the IATAN
business entity at which he/she is registered, as well as the business entity status with IATAN.

SIGNATURES – both signatures are required for processing.

Signature of Applicant: ___________________________ Printed Name of Applicant: ________________________________

Signature of Owner: _____________________________ Printed Name of Owner: ___________________________________

PRIN / Verification # of Owner/Manager: ____________________________ Date (mm/dd/yyyy): _______________________

(IATAN PRIN / Verification # of Owner/Manager is needed for verification of signature)

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Errors & Omissions Waiver
Affirmation of Reliability of the Entity’s Actions

I, _____________________________________________________________________________________________________
(Printed Name)

Owner/Legal Representative of ___________________________________________________________________________

(Entity Name)

located at _____________________________________________________________________________________________
(Business Physical Address)

IATA Numeric Code (if applicable): ______________________________

1. I have reached the age of majority.

2. I am the Owner or Legal Representative of the business entity (If not, please complete the E&O Waiver for Employees).
3. I have at least (2) years full-time experience within the last ten (10) years as a travel professional or meeting / event
planner professional and have provided required proof of experience to IATAN, or I have earned certification in at
least one of the following and have provided a copy of my certification to IATAN:

IATA/ARC Training Certificate CSEP (Certified Special Event Professional)

ARC Specialist Certification CLIA Certificate
CTA (Certified Travel Associate) MPI Certificate (Meeting Planners Institute)
CTC (Certified Travel Counsellor) Travel/Hospitality School Diploma or Degree
CMP (Certified Meeting Professional) Travel Advisor Resource Center Certification
CMM (Certification in Meeting Management)
4. I am dedicated to the promotion of commercial ethics and maintain a professional business environment within the
travel, meeting and / or event planning community.

I have read the foregoing Affidavit, and to the best of my knowledge it is true and correct.

__________________________________ ____________________________________ _____________________________

Signature of Owner / Legal Representative Printed Name Date

Notary Public
State of _____________________, in the country of ____________________ on _____ day, of the ________________ month, in the year of
___________, before me appeared (name) __________________________________________________ and stated that he/she is the (title)
___________________ of (name of organization) ___________________________________________ and that the information provided
on this form is true and correct. My commission expires on (date): ____________________ Notary Public: __________________________

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Section 7. IATAN Logo License Agreement
In consideration of the mutual covenants and promises in this Agreement, the International Air Transport Association
(IATA) and you agree as follows:

1. General. You acknowledge, for all purposes, that any and all intellectual property rights of IATA, and any goodwill or
other interests or rights thereto are and shall at all times remain the exclusive property of IATA, and, unless expressly
provided for in this Agreement, may not be used without the prior written consent of IATA.

2. Grant of License. Subject to the terms and conditions of this Agreement, IATA grants to you a non-exclusive, non-
transferable, non-sublicensable, royalty-free license for the term of this Agreement to use its Certification mark (the
IATAN Logo, a “Licensed Certification mark”, depicted in Exhibit 1) solely for the purposes of those activities provided for
in this Agreement and Exhibit 1, which Exhibit may be amended by IATA from time to time (Usage Guidelines for the
“Accredited by IATAN” Logo) attached hereto and forming part of this Agreement.

3. Use of the Licensed Certification mark. You agree to use the Licensed Certification mark only in the manner outlined in
Exhibit 1 hereto, and if for any other use, in the manner approved in advance and in writing by IATA. Without prejudice to
the other provisions of this Agreement, you shall, when using the Licensed Certification mark:

• ensure that the use is not detrimental or harmful to IATA and/or the Licensed Certification mark (or its
corresponding registration) and does not damage the goodwill in the Licensed Certification mark;
• ensure that the Licensed Certification mark is used in a manner which significantly distinguishes it from any
surrounding adjacent text or Certification marks; and
• ensure that all advertising, promotional and other materials display a legend in a sufficiently prominent place
indicating that the Licensed Certification mark “is the property of IATA and is used under license” or such other
similar words to that effect as the Parties may agree.

4. Quality Standards. You agree that when using the Licensed Certification mark as contemplated by this Agreement,
including, but not limited to, in all advertising and promotional materials, such use shall meet the quality and presentation
standards as set forth in Exhibit 1 or other applicable procedures manual(s) as amended from time to time or as
otherwise promulgated from time to time by IATA; provided that with respect to amendments to such guidelines or
procedure manuals, you shall be required to comply therewith as promptly as reasonably practicable.

5. Goodwill. You acknowledge that any goodwill or other interests or rights that arise as a result of your use of the
Licensed Certification mark or any other intellectual property rights, as expressly permitted under this Agreement or any
other agreement between the Parties, shall inure solely to the benefit of IATA and you hereby assign and convey such
goodwill and other interests and rights to IATA without the payment of any consideration.

6. Restrictions on Use. You will not, at any time, whether during or after termination of this Agreement, use the Licensed
Certification mark as part of your corporate, business or trading name or style nor will you apply for or obtain registration
of the Licensed Certification mark or any confusingly similar mark or logo for any goods or services in any country of the
world.

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7. Infringement. You will promptly notify IATA in writing of any threatened, suspected or actual use by any third party of
IATA’s Licensed Certification mark (or any similar marks) or other intellectual property rights of which you become aware
or any allegation of which you become aware that the Licensed Certification mark is invalid or infringes the intellectual
property rights of any third party, and you will not make any admissions in relation to the alleged invalidity, infringement or
other form of attack, but shall promptly report the matter in writing to IATA. IATA will in its absolute discretion decide
whether any proceedings will be instituted or defended in relation to the Licensed Certification mark and will have the
exclusive conduct of any such proceedings. You will use your reasonable endeavors to assist IATA in any such
proceedings. The costs and benefits of such proceedings will be borne by IATA as owner of the Licensed Certification
mark.

8. Deficiencies. If you use the Licensed Certification mark other than in accordance with the requirements of this
Agreement, or if IATA reasonably believes that your use of the Licensed Certification mark, or your manner of conducting
your operations in connection with the Licensed Certification mark risks a disparagement or other loss to IATA or the
Licensed Certification mark, IATA shall provide notice to you of such deficient use and a method of cure, if applicable.
Without prejudice to IATA’s rights in respect of such deficiency under this Agreement or at law, you shall cure the
deficiency in accordance with the method of cure proposed by IATA or by some other reasonable means at your own as
soon as reasonably practicable but in any event within 7 days of the occurrence of such deficiency.

9. Term & Termination. This Agreement shall be effective upon the date countersigned by IATA and may be terminated by
you or IATA at any time. This Agreement shall terminate automatically upon your loss or relinquishment of your IATAN
accreditation. Upon termination of this Agreement, you shall fully and as promptly as reasonably practicable cease all use
of the Licensed Certification mark, and shall, at the option of IATA, as promptly as reasonably practicable either return to
IATA all materials related to such Licensed Certification mark or destroy such materials and certify to IATA such
destruction.

10. Indemnification. IATA shall indemnify, defend and hold you harmless from all liabilities, losses, damages, claims, suits,
recoveries, awards, judgments, executions, fines, penalties or other costs and expenses of any kind (including costs of
investigation, litigation costs, court costs, expert witness fees, litigation support services costs, settlement costs and
reasonable attorneys’ fees), which may be made, brought or recovered by any third party against you by reason of or in
any way arising out of a claim that the Licensed Certification mark infringes upon or misappropriate any intellectual
property right of a third party.

11. Governing Law. This Agreement shall be construed and interpreted in accordance with the laws of the State of New
York. I accept the terms and conditions of the IATAN Logo License Agreement.

______________________________________ ____________________________________ ________________________

Signature of Owner / Legal Representative Printed Name Date

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Section 8. Consent and Certification Signatures
Consent
The applicant understands and agrees the one benefit of IATAN accreditation is the periodic receipt of travel industry and meeting & event planning
related information. The undersigned on behalf of applicant hereby certifies and acknowledges that applicant consents to receive meeting & event
planning and travel industry information and related facsimile communications, electronic mail communications, and direct mail communications,
including material advertising the commercial availability or quality of property, goods, or services, from IATAN, IATA, and IATAN authorized licensees
and their duly authorized customers, at the fax number(s) and e-mail addresses contained in this application. In order to receive this benefit of IATAN
accreditation applicant consents to IATAN providing the fax number(s) and e-mail address(es) contained in this application for this purpose. By signing
this written consent, I represent that I am authorized to grant consent to receive faxes, e-mails, and other communications. You may at any time opt out
of this by advising IATAN in writing.

________________________________________ __________________________________________ ____________________

Signature of Owner / Legal Representative Printed Name Date

Certification and Acknowledgement

I, the undersigned, hereby certify and acknowledge:
1. I am authorized by the applicant to submit this application, to supply the information thereon and to bind the applicant to the provisions contained
in this application.
2. That the statements made in this application (which includes any attachment hereto) are true and correct to the best of my knowledge and that
IATAN has the right to verify, by inspection or other lawful means that the information supplied is true and correct.
3. That the applicant, or any person holding a financial or ownership interest in the business, or any manager who exercises daily supervision over the
operations of the business, has read and understood the IATAN Accreditation Requirements for accreditation, responsibilities and the notices and
consents in effect at the time application is submitted.
4. That the applicant will inform IATAN promptly of any changes in ownership, location, name or key personnel of the organization, will inform IATAN of
changes in all other information requested herein as they occur, and will respond at any time to a request by IATAN for supplementary information
that IATAN requires to verify that its records on the applicant remain current and accurate.
5. That the applicant accepts the terms and conditions of the IATAN Logo License Agreement.
6. The non-refundable application fee is payable upon submission of the application. An Annual Service Fee will be billed to the IATA numeric code
holder on an annual basis. Failure to pay the Annual Service Fee by the due date will result in cancellation of the assigned IATA numeric code.
7. That the IATA numeric codes are and shall at all times remain the property of IATA. Such codes shall not be lent, subcontracted or hired to a third
party.
8. Neither shall such codes be used either as a form of identification or other purpose on a proprietary product without express authorization to do
so by IATAN.
9. The applicant agrees to comply with supplier’s terms and conditions and instructions for the sale of suppliers’ products and services. The
applicant also agrees to make only such representations as authorized by such suppliers.
10. That there are no pending or unresolved complaints against the applicant at state or local consumer affairs offices.
11. That the applicant is in compliance with all federal, state, county or local registration and/or licensing requirements.
12. That IATAN is authorized to release the information contained herein supplied by the applicant to any industry supplier that may wish to use the
applicant’s services.
13. That the applicant will comply on an ongoing basis with the IATAN Accreditation Requirements.
14. The applicant acknowledges and accepts that any disputes arising in connection with this application for accreditation or IATAN’s later
enforcement of the accreditation criteria must be referred to the Travel Agency Commissioner for a final resolution which will be binding on both
parties and be in lieu of any recourse to the courts.

_______________________________________ __________________________________________ ____________________

Signature of Owner / Legal Representative Printed Name Date

Notary Public
State of _____________________, in the country of ____________________ on _____ day, of the ________________ month, in the year of
___________, before me appeared (name) __________________________________________________ and stated that he/she is the (title)
___________________ of (name of organization) ___________________________________________ and that the information provided
on this form is true and correct. My commission expires on (date): ____________________ Notary Public: __________________________

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Section 9. Checklist
Use the below Checklist to ensure you have included all required documentation. This will expedite the process.

Documentation Required for All Businesses:

(Please see IATAN Accreditation Requirements for details on the documents required)

Completed, Signed, and Notarized IATAN Accreditation Application

Proof of Ownership and Legal Form of Business
Proof of Current Business License
Seller of Travel Registration (where applicable)
Proof of two years of experience for QMP/QTA
Online Payment (instructions will be e-mailed once forms and documents are received)

For Ticketing Locations Application Only For Non-Ticketing Locations Application Only

ARC Approval Letter Proof of Financial Benchmark

Signed and notarized IATAN Agency Agreement Errors & Omissions or Professional Liability Insurance,
or Errors & Omissions Waiver with proof of experience

Documentation Submission
Please submit signed and notarized application with requested forms and documents to IATAN:

IATA Customer Portal: Open a case

Step 1: Login or register on the IATA Customer Portal

Step 2: Click on “Contact Us” under Support
Step 3: Select topic “Accreditation IATAN (US)” and click on “Create a Case”
Step 4: Complete the query form
Step 5: Click on “Create Case & Add Attachment”

Note: once the query case is created, you will receive an email confirmation with the case number.
Our Customer Service team shall provide a response within 1-2 business day. You may also check the status of the query
case on the IATA Customer Portal.

Hard Copy Submission: IATAN, 703 Waterford Way, Suite 600, Miami, FL 33126

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