STAFF SERVICES ANALYST
Exam Code: 3PBAU
Department: State of California
Exam Type: Servicewide, Open
Final Filing Date: Continuous
CLASSIFICATION DETAILS
Staff Services Analyst – $3,534.00 - $5,744.00 per month
View the Staff Services Analyst classification specification
APPLICATION INSTRUCTIONS
Final Filing Date: Continuous
Who Should Apply:
Applicants who meet the minimum qualifications as stated on this bulletin may apply for
and take this examination.
Once you have taken this examination, you may not retake it for twelve (12) months.
How To Apply:
The link to the online multiple choice examination is located farther down on this bulletin
in the “Taking the Exam” section.
Special Testing Arrangements:
If you require special testing arrangements due to a verified disability or medical
condition, please contact:
Bulletin Date: 9/29/2023
California Department of Human Resources
CalCareer Service Center
1810 16th Street
Sacramento, CA 95814
Phone: (866) 844-8671
Email: CalCareer@CalHR.CA.GOV
California Relay Service: 7-1-1 (TTY and voice)
TTY is a Telecommunications Device for the Deaf, and is reachable only from phones
equipped with a TTY Device.
MINIMUM QUALIFICATIONS
All applicants must meet the education and/or experience requirements as stated on
this exam bulletin to be accepted into the examination. Part-time or full-time jobs,
regardless of whether paid or volunteer positions, and inside or outside California state
service will count toward experience.
Staff Services Analyst
Candidates who are within six months of satisfying the experience requirement for this
class will be admitted to the examination, but they must fully meet the experience
requirement before being eligible for appointment.
Equivalent to completion of the 12th grade; and
Four years of experience performing analytical, technical, clerical, and/or customer
service duties. Academic education from an accredited college/university may be
substituted for the required experience on a year-for-year basis.
POSITION DESCRIPTION
Staff Services Analyst
This specification describes a recruiting and developmental multi-range class used
throughout state service to perform a broad range of interdisciplinary activities
consisting primarily of analytical, consultative, and specialized evaluative tasks related
to the administration of state programs such as providing program evaluation;
development; budgeting; planning; training; management; and personnel analysis.
Under supervision, incumbents may audit, calculate, gather, tabulate, compile,
reconcile, interpret, and analyze data and other materials; develop creative solutions,
provide recommendations and develop procedures; plan, implement, monitor, forecast,
and evaluate assignments, projects and program initiatives; conduct administrative
compliance reviews and field evaluations; plan, implement, and conduct training;
respond to public complaints and inquiries; coordinate with colleagues, coworkers,
Bulletin Date: 9/29/2023
management, and/or other stakeholders to perform various tasks; plan and perform
administrative analysis; review and analyze proposed legislation and advise
management on the potential impact; conduct eligibility analysis, contract/grant
administration, and case management activities; and other program analysis. Duties
and responsibilities require research, analysis, and the use of independent judgment
and discretion to interpret and apply statutes, regulations, and policies and procedures.
EXAMINATION SCOPE
This examination consists of the following components:
Multiple Choice Written Examination – Weighted 100% of the final score.
The written test is designed to evaluate a candidate’s knowledge in the areas of:
1. Written Communication
2. Mathematical Computations
3. Reading Comprehension/Data Analysis and Interpretation
To obtain a position on the eligible list, a minimum score of 70% must be attained. In
addition to evaluating applicants’ relative knowledge, skills, and ability, as demonstrated
by quality and breadth of education and/or experience, emphasis in each exam
component will be measuring competitively, relative job demands, each applicant’s:
Knowledge of:
1. Principles, practices, and trends of public and business administration,
management, and supportive staff services such as budgeting, personnel, and
management analysis
2. Governmental functions and organization
Ability to:
1. Reason logically and creatively and utilize a variety of analytical techniques to
resolve complex governmental and managerial problems
2. Develop and evaluate alternatives
3. Analyze data and present ideas and information effectively
4. Consult with and advise administrators or other interested parties on a wide
variety of subject-matter areas
5. Gain and maintain the confidence and cooperation of those contacted during the
course of work
All employees shall have general qualifications as described by California Code of
Regulations, title 2, section 172.
Bulletin Date: 9/29/2023
ELIGIBLE LIST INFORMATION
A servicewide, open eligible list for the Staff Services Analyst classification will be
established for the State of California (all State of California departments, statewide).
The names of successful competitors will be merged onto the eligible list in order of final
score regardless of exam date. Eligibility expires twelve (12) months after it is
established. Applicants must then retake the examination to reestablish eligibility.
Veterans’ Preference will be granted for this examination. In accordance with
Government Codes 18973.1 and 18973.5, whenever any veteran, or widow or widower
of a veteran achieves a passing score on an open examination, he or she shall be
ranked in the top rank of the resulting eligible list.
Veterans status is verified by the California Department of Human Resources (CalHR).
Information on this program and the Veterans’ Preference Application (Std. form 1093)
is available online. Additional information on veteran benefits is available at the
Department of Veterans Affairs.
Career Credits will not be added to the final score for this exam, because it does not
meet the requirements to qualify for Career Credits.
EXAMINATION INFORMATION
View the Staff Services Analyst Study Guide
PREPARING FOR THE EXAMINATION
Here is a list of suggested resources to have available prior to taking the exam.
Employment History: Employment dates, job titles, organization names and
addresses, names of supervisors or persons who can verify your job responsibilities,
and phone numbers of persons listed above.
Education: School names and addresses, degrees earned, dates attended, courses
taken (verifiable on a transcript), persons or office who can verify education, and phone
numbers of persons or offices listed above.
Training: Class titles, certifications received, names of persons who can verify your
training, and phone numbers of persons listed above.
TAKING THE EXAMINATION
We recommend using Chrome, Firefox, or Edge for optimal performance when
accessing the examination.
Bulletin Date: 9/29/2023
Note: This examination is being given online and you are able to take the
examination at any time on any day of the week. Once you click the Take the Staff
Services Analyst examination classification button, your time will begin. There is no
way to pause, stop, or reset the timer once you start. A stable internet connection is
recommended as no additional time will be provided for internet loss, power loss, or
computer/browser issues. At this time, if you are unable to complete the timed
examination, it is recommended you do not continue until you are able to do so.
Bulletin Date: 9/29/2023
TESTING DEPARTMENTS
State of California (all State of California departments)
CONTACT INFORMATION
California Department of Human Resources
CalCareer Service Center
1810 16th Street
Sacramento, CA 95814
Phone: (866) 844-8671
Email: CalCareer@CalHR.CA.GOV
California Relay Service: 7-1-1 (TTY and voice)
TTY is a Telecommunications Device for the Deaf, and is reachable only from phones
equipped with a TTY Device.
EQUAL OPPORTUNITY EMPLOYER
The State of California is an equal opportunity employer to all, regardless of age,
ancestry, color, disability (mental and physical), exercising the right of family care and
medical leave, gender, gender expression, gender identity, genetic information, marital
status, medical condition, military or veteran status, national origin, political affiliation,
race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related
medical conditions), and sexual orientation.
DRUG-FREE STATEMENT
It is an objective of the State of California to achieve a drug-free State work place. Any
applicant for State employment will be expected to behave in accordance with this
objective, because the use of illegal drugs is inconsistent with the law of the State, the
rules governing civil service, and the special trust placed in public servants.
GENERAL INFORMATION
Examination and/or Employment Application (STD 678) forms are available at the
California Department of Human Resources, local offices of the Employment
Development Department, and through your CalCareer Account.
If you meet the requirements stated on this examination bulletin, you may take this
examination, which is competitive. Possession of the entrance requirements does not
assure a place on the eligible list. Your performance in the examination described in this
bulletin will be rated against a predetermined job-related rating, and all applicants who
pass will be ranked according to their score.
Bulletin Date: 9/29/2023
The California Department of Human Resources (CalHR) reserves the right to revise
the examination plan to better meet the needs of the service, if the circumstances under
which this examination was planned change. Such revision will be in accordance with
civil service laws and rules and all applicants will be notified.
General Qualifications: Applicants must possess essential personal qualifications
including integrity, initiative, dependability, good judgement, the ability to work
cooperatively with others, and a state of health consistent with the ability to perform the
assigned duties of the class. A medical examination may be required. In open
examinations, investigation may be made of employment records and personal history
and fingerprinting may be required.
Eligible Lists: Eligible lists established by competitive examination, regardless of date,
must be used in the following order: 1) sub-divisional promotional, 2) departmental
promotional, 3) multi-departmental promotional, 4) servicewide promotional, 5)
departmental open, 6) open. When there are two lists of the same kind, the older must
be used first. Eligible lists will expire in one to four years unless otherwise stated on the
bulletin.
High School Equivalence: Equivalence to completion of the 12 th grade may be
demonstrated in any one of the following ways: 1) passing the General Education
Development (GED) Test; 2) completion of 12 semester units of college-level work; 3)
certification form the State Department of Education, a local school board, or high
school authorities that the competitor is considered to have education equivalent to
graduation from high school; or 4) for clerical and accounting classes, substitution of
business college work in place of high school on a year-for-year basis.
Bulletin Date: 9/29/2023
