Operator’s Manual

Downloaded from www.Manualslib.com manuals search engine

Downloaded from www.Manualslib.com manuals search engine
 Copyright Information:

CG Times (based upon Times New Roman) and CG Triumvirate are trademarks of the AGFA
Monotype Corporation.
Windows and Windows NT are trademarks of the Microsoft Corporation.
NetWare and Novell are registered trademarks of Novell, Inc.
Ethernet is a registered trademark of Xerox Corporation.
All other brand and product names are trademarks, service marks, registered trademarks,
or registered service marks of their respective companies.

Firmware (Software) Agreement:

The enclosed Firmware (Software) resident in the Printer is owned by Licensor or its
suppliers and is licensed for used only on a single printer in the user’s Trade or Business.
The User agrees not to, and not to authorize or permit any other person or party to
duplicate, or copy the Firmware or the information contained in the non-volatile or
programmable memory. The firmware (Software) is protected by applicable copyright
laws and Licensor retains all rights not expressly granted. In no event will Licensor or its
suppliers be liable for any damages or loss, including direct, incidental, economic, special, or
consequential damages arising out of the use or inability to use the Firmware (Software).

Information in this document is subject to change without notice and does not represent a
commitment on the part of Datamax Barcode Products Corporation. No part of this manual
may be reproduced or transmitted in any form or by any means, for any purpose other than
the purchaser's personal use, without the expressed written permission of Datamax
Corporation.

All rights reserved.

© Copyright 2008 by Datamax Corporation

Part Number: 88-2305-01

Revision N

Downloaded from www.Manualslib.com manuals search engine

 Agency Compliance and Approvals:

UL60950 Information Technology Equipment

C US C22.2 No. 950-M93
Listed

EN60950

For 230 Volt Operation (Europe): Use a cord set, marked “HAR,” consisting
of a min H05VV-F cord which has a minimum 0.75 square mm diameter
conductors, provided with an IEC 320 receptacle and a male plug for the
country of installation rated 6A, 250V

Für 230 Volt (Europa): Benützen Sie ein Kabel, das mit “HAR” markiert ist,
bestehend mindestens aus einem H05VV-F Kabel, das mindestens 0,75
Quadratmillimeter Drahtdurchmesser hat; sowie eine IEC320 Steckdose und
einen für das Land geeigneten Stecker, 6A, 250 Volt.

As an Energy Star Partner, the manufacturer has determined that this

product meets the Energy Star guidelines for energy efficiency.

The manufacturer declares under sole responsibility that this product

conforms to the following standards or other normative documents:

EMC: EN 55022 (1993) Class B

EN 50024 (1998)

Safety: This product complies with the requirements of

EN 60950-1 First Edition

FCC: This device complies with FCC CFR 47 Part 15 Class A.

Note: This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy, and if not installed and used in
accordance with the instructions in this manual, it may cause harmful interference
to radio communications. Operation of this equipment in a residential area is likely
to cause harmful interference in which case the user will be required to correct the
interference at his own expense.

Downloaded from www.Manualslib.com manuals search engine

Downloaded from www.Manualslib.com manuals search engine
Downloaded from www.Manualslib.com manuals search engine
 Important Safety Instructions:

Throughout the literature accompanying this unit, the exclamation point within
an equilateral triangle is intended to alert the user to the presence of important
operating and maintenance instructions.

This unit has been carefully designed to provide years of safe, reliable performance.
However, as with all electrical equipment, there are some basic precautions that you should
follow to avoid personal injury or damage to the printer:

• Before using the print engine, carefully read all the installation and operating
instructions.

• Moving parts are present during operation – keep body parts, loose clothing, etc. away
from the mechanism.

• Observe all warning instruction labels on the print engine.

• Mount the print engine securely in the applicator system.

• Do not place the print engine on or near a heat source.

• To protect from overheating, make sure no openings on the print engine are blocked.

• Never insert anything into the ventilation slots and openings of the print engine.

• Do not use the print engine near water or spill liquid into it.

• Ensure that the AC power source complies with the ratings listed for the print engine.

• Do not place the AC power cord where it can be stepped on. If the AC power cord
becomes damaged, replace it immediately.

• Consult only qualified, trained personnel to perform service on this print engine. There
are no user-serviceable parts are inside; do not remove the cover.

Special Instructions

; The green check box is intended to alert the user to conventions used within this
text or to notable operating details and suggestions.

Downloaded from www.Manualslib.com manuals search engine

Downloaded from www.Manualslib.com manuals search engine
 Contents
1 Overview................................................................................................. 1

1.1 About the Printer ............................................................................... 1

1.1.1 Standard Features .................................................................... 2

1.1.2 Optional Features ..................................................................... 3

1.2 Index to Features and Controls............................................................ 5

1.2.1 Right Hand Models.................................................................... 6

1.2.2 Left Hand Models...................................................................... 7

2 Getting Started ....................................................................................... 9

2.1 Unpacking ........................................................................................ 9

2.1.1 Contents ............................................................................... 10

2.1.2 Additional Requirements .......................................................... 10

2.2 Installation ..................................................................................... 10

2.2.1 Mounting Requirements........................................................... 10

2.2.2 Interfacing a Host................................................................... 14

2.2.2.1 Parallel Port Connections ............................................ 15

2.2.2.2 Serial Port Connections .............................................. 15

2.2.2.3 USB Port Connections ................................................ 18

2.2.3 Connecting an Applicator ......................................................... 19

2.2.4 Connecting Power ................................................................... 19

3 Setting up the Printer............................................................................ 21

3.1 Loading Media................................................................................. 21

3.2 Adjusting the Media Sensor............................................................... 25

i
Downloaded from www.Manualslib.com manuals search engine
 3.3 Loading Ribbon ............................................................................... 26

3.3.1 Right Hand Models.................................................................. 26

3.3.2 Left Hand Models.................................................................... 28

3.3.3 Removing Ribbon ................................................................... 29

3.4 Quick Calibration ............................................................................. 30

3.5 Print Quality Controls ....................................................................... 30

4 Using the Control Panel......................................................................... 31

4.1 Layout ........................................................................................... 31

4.1.1 Ready Mode........................................................................... 32

4.2 The System Menu............................................................................ 33

4.2.1 Media Settings ....................................................................... 35

4.2.2 Print Control .......................................................................... 37

4.2.3 Printer Options ....................................................................... 39

4.2.4 System Settings ..................................................................... 45

4.2.5 Communications..................................................................... 54

4.2.6 Diagnostics............................................................................ 63

4.2.7 MCL Options .......................................................................... 65

4.3 The Test Menu ................................................................................ 66

4.3.1 Print Quality Label .................................................................. 68

4.3.2 Print Configuration.................................................................. 68

4.3.3 Ribbon Test Label ................................................................... 69

4.3.4 Validation Label...................................................................... 69

4.3.5 Print Last Label ...................................................................... 69

4.3.6 User-Defined Label ................................................................. 69

ii
Downloaded from www.Manualslib.com manuals search engine
 5 Operating, Adjusting and Maintaining the Printer ................................. 71

5.1 Displayed Messages ......................................................................... 71

5.1.1 Prompts and Condition Messages .............................................. 71

5.2 Calibration...................................................................................... 74

5.2.1 Standard Method .................................................................... 74

5.2.2 Advanced Entry ...................................................................... 76

5.3 Printhead Adjustments ..................................................................... 83

5.3.1 Leveling Cam Adjustment ........................................................ 83

5.3.2 Burn Line Adjustment.............................................................. 85

5.4 Printhead Replacement..................................................................... 86

5.5 Maintenance Schedule...................................................................... 90

5.5.1 Cleaning the Printhead ............................................................ 91

5.5.2 Cleaning the Rollers ................................................................ 93

5.5.3 Cleaning the Peel Assembly...................................................... 94

5.5.4 Cleaning the Media Sensor, Media Path, and Peel Bar .................. 96

5.5.5 Cleaning Exterior Surfaces ....................................................... 97

5.6 Reset Methods ................................................................................ 97

5.6.1 Soft Reset ............................................................................. 97

5.6.2 Level One Reset ..................................................................... 97

5.6.3 Level Two Reset ..................................................................... 97

5.7 Updating the Firmware ..................................................................... 98

5.8 Updating the Boot Loader ................................................................100

5.9 Downloading Fonts .........................................................................101

iii
Downloaded from www.Manualslib.com manuals search engine
 6 Troubleshooting .................................................................................. 103

6.1 Problem Resolution .........................................................................103

6.1.1 General Resolutions ...............................................................103

6.1.2 Warning and Fault Messages ...................................................106

6.2 Hex Dump Mode.............................................................................112

7 Specifications...................................................................................... 115

7.1 Printer Specifications ......................................................................115

7.2 Approved Media and Ribbon .............................................................120

Appendix A.............................................................................................. 123

Module Assignments ..............................................................................123

File Handling Messages ..........................................................................123

Cut Behind Setup ..................................................................................125

Appendix B.............................................................................................. 127

Print Resolutions and Widths...................................................................127

Speed Ranges.......................................................................................127

Column & Row Emulation Ranges ............................................................128

Custom Adjustments: Column, Present, & Row Adjust Ranges .....................128

Appendix C.............................................................................................. 129

PE Peel Bar Location ..............................................................................129

PE to A-Class GPIO Adapter Cable ...........................................................129

Appendix D ............................................................................................. 131

Applicator Interface Overview .................................................................131

Appendix E .............................................................................................. 139

iv
Downloaded from www.Manualslib.com manuals search engine
 Multi-Language Menu.............................................................................139

Appendix F .............................................................................................. 143

Saving a Configuration File .....................................................................143

Appendix G.............................................................................................. 145

Ribbon Saver Overview ..........................................................................145

Warranty Information ............................................................................. 147

Glossary .................................................................................................. 149

v
Downloaded from www.Manualslib.com manuals search engine
 vi
Downloaded from www.Manualslib.com manuals search engine
 1 Overview

1.1 About the Printer

Congratulations on your purchase of an A-Class printer. This print engine (hereafter referred
to as “the printer” and, when necessary, by model) is designed for professional integration
into an industrial applicator system.

This manual provides all the information necessary for installation, setup and operation of
the printer. To begin printing, refer to the instructions provided with your label-creation
software; or, to write custom label programs, reference the Class Series 2 Programmer’s
Manual on the Accessories CD-ROM, also available at http://www.datamaxcorp.com

The printer’s model number, located on the Serial Tag affixed to the inside of the front
cover, should be used when referencing specific information within this manual.

A-Class 1
Downloaded from www.Manualslib.com manuals search engine
 1.1.1 Standard Features

This printer offers the following standard features:

• Right-handed or left-handed configurations

• Electronics card cage

• 4 MB Flash downloadable program memory

• 16 MB DRAM memory

• Host computer accessible memory for object temporary storage

• Two RS-232 serial interfaces (one of which is also RS-422/RS-485 capable)

• One IEEE 1284 compliant parallel interface

• One USB v1.1 interface

• A programmable GPIO Port

• Backlit ¼ VGA graphics display

• EFIGS (English, French, Italian, German, and Spanish) display languages

• Industry standard bar code symbologies

• Time stamp at print capability with time and date battery back-up

• Static brushes

• Printhead resistance verification

• Configurable fault-handling capability with reprint and void selections

• Parse error-tolerant command language interpretation

• Internal test labels for verification, validation, and configuration

• Multiple setup restore capability

• Paper retract control after print

• Ribbon low detection and warning

• Power-up, mode, and resident option hardware diagnostics

• Option hardware auto-detection

• Media peel bar

• Media inch counters

• Input line mode (ASCII text input) capability

• Firmware upgrades downloadable

• AGFA Scaleable Font Engine featuring dynamic font attributes

2 A-Class
Downloaded from www.Manualslib.com manuals search engine
 1.1.2 Optional Features (available except as noted)

The following optional features are available:

• DMXNetII and DMXrfNetII

An internal wired or wireless Network Interface Controller for Ethernet connectivity with
multiple operating system and protocol support, including trap functions.

• Expanded Flash Main Logic CCA

An alternate circuit card assembly with 8MB of Flash memory for storing additional fonts,
graphics, and label templates.

• International Language Printing Capability (ILPC)

An alternate font set, available for standard or expanded memory:
− CG-Times™ (European) Scaleable font (and Enhanced Language Code Pages)
− Kanji Gothic B Scaleable font
− Simplified Chinese GB Scaleable font
− Korean Hangul Scaleable font

• Linerless Cutter
A mechanism specifically designed to cut linerless media after printing.

• MCL
A software tool suite for information collection applications, allowing input data from
peripheral devices (scanners, weigh scales, keyboards, etc.) without the need of a host
computer.

• Remote Control Panel

A hardwired assembly allowing remote operation (six feet [1.8 m] maximum distance).

• RFID
A Radio Frequency Identification method that encodes data onto smart labels and tags;
available completely installed and ready for use (RFID-Built), or partially configured for
the later addition of certain operational hardware (RFID-Ready).

• Thermal Transfer
A printing method that uses ribbon to produce exceptional image clarity (as compared to
most direct thermal media types).

• Twinax/Coax Interface
A slide-in CCA that provides connectivity to AS/400 and System/3X Twinax host
systems, or to 3270-type host systems. Cable included

A-Class 3
Downloaded from www.Manualslib.com manuals search engine
 Installing Printer Options

The table below lists competency level recommendations for the installation of the various
options. For detailed information regarding an option, contact a dealer or Datamax Technical
Support.

Experience Level

Option Installer
DMXNetII DMX Certified Technician
DMXrfNetII DMX Certified Technician
Expanded Flash Main Logic CCA DMX Certified Technician
Linerless Cutter DMX Certified Technician
MCL DMX Certified Technician
Remote Display DMX Certified Technician
RFID - Built Factory Only
RFID - Ready DMX Certified Technician
Ribbon Saver Factory Only
Thermal Transfer DMX Certified Technician
Twinax/Coax Interface DMX Certified Technician

4 A-Class
Downloaded from www.Manualslib.com manuals search engine
 1.2 Index to Features and Controls
Important printer parts are highlighted in the table and drawings below:

Item Number Description

1 Control Panel
2 Power Switch
3 Access Cover
4 Power Receptacle
5 GPI/O Port A
6 Serial Port
7 USB Port
8 Parallel Port
9 GPI/O Port B
10 Ribbon Take-Up Hub*
11 Ribbon Supply Hub*
12 Upper Media Post
13 Lower Media Post
14 Cover Sensor
15 Upper Ribbon Idler
16 Leveling Cam
17 Printhead Assembly
18 Peel Bar
19 Platen Roller
20 Head Lift Lever
21 Media Sensor
22 Media Sensor Adjustment Knob
23 Media Guide
24 Peel Assembly Release Lever
25 Locking Post
26 Peel Assembly
27 COM D
28 COM C
* Optional equipment

A-Class 5
Downloaded from www.Manualslib.com manuals search engine
 1.2.1 Right Hand Models

2
4

6
28

7 27
3
9
8
5

10

11 14

15

12 16
26
17
13
18
23 24 22 21 25 20 19

6 A-Class

Downloaded from www.Manualslib.com manuals search engine

 1.2.2 Left Hand Models

2
4

3 5
8

9
7
27

28 6

10

14 11

15

16 12
26

17 13
18
19 20 25 21 22 24 23

A-Class 7

Downloaded from www.Manualslib.com manuals search engine

 8 A-Class

Downloaded from www.Manualslib.com manuals search engine

 2 Getting Started

2.1 Unpacking
The printer is carefully packaged for transit. Upon arrival, inspect the shipping carton(s) for
damage; if evident, immediately report the damage to the freight company.

In order to operate the printer, remove all packaging material:

1. With the Shipping Carton arrows pointing upward, open the Shipping Carton and remove
the Accessories Box and the Top Foams.

2. Carefully lift the wrapped Printer from the carton and place it on a solid level surface.

Accessories Box

Top Foam
Bottom Foam

Printer

Bottom Foam Top Foam

Shipping Carton

3. Remove the Printer from the plastic bag and then remove all remaining packing
materials.

; Save the carton and packing material for future use.

A-Class 9
Downloaded from www.Manualslib.com manuals search engine
 2.1.1 Contents

Check the contents of the carton for the following items:

• Printer

• Power cord

• Accessories CD-ROM

• Any additionally purchased items or options.

2.1.2 Additional Requirements

Other items can also be needed for operation:

• Media (and ribbon, if necessary); see Section 7.2.

• Interface cables; see Section 2.2.2 (Host) and Appendix D

(Applicator).

• Software; see the Accessories CD-ROM for Windows™

Drivers and basic labeling software.

2.2 Installation

Before installing the printer, ensure that the environmental conditions of the site fall within
the range specified in Section 7, and always avoid the following environments:

• Do not place the printer in direct sunlight or near a heat source; and,

• Do not place the printer where it will be exposed to liquids, or excessive dust or dirt.

2.2.1 Mounting Requirements

Consider the dimensions of the printer before attaching it to the applicator station. The
template below details the opening size and hole locations required for the support
structure:

10 A-Class
Downloaded from www.Manualslib.com manuals search engine
 Attach the printer to the support structure using a #10 screw inserted at each Mounting
Hole position (see note below).
Mounting Holes

; The following drawings detail additional mounting considerations:

A-Class 11
Downloaded from www.Manualslib.com manuals search engine
 A-4xxx models

9.67”
(246mm)

Front View, Peel Assembly lowered: 11.81”

(300mm)

2.25”
(57mm)

7.68”
(195mm)

Side View: 10.45”

(266mm)

15.35”
(390mm)

7.66” 12.51”
(195mm) (318mm)

Side View, Cover raised:

20.17”
(512mm)

12 A-Class
Downloaded from www.Manualslib.com manuals search engine
 A-6xxx models

9.67”
(246mm)

Front View, Peel Assembly lowered: 11.81”

(300mm)

2.25”
(57mm)

9.68”
(246mm)

Side View: 10.45”

(266mm)

17.35”
(441mm)

7.66” 14.51”
(195mm) (369mm)

Side View, Cover raised:

22.17”
(563mm)

A-Class 13
Downloaded from www.Manualslib.com manuals search engine
 Peel Point Dimension

Peel Bar

; See Appendix C for the PE printer’s dimension.

2.2.2 Interfacing a Host

Ensure that the Power Switch is OFF when making printer connections.

The printer can be interfaced to a host via the parallel, serial, and USB ports. (Ethernet
users, consult the documentation that accompanied the option.) Following power-up (or
after a period of inactivity), interface port selection occurs automatically upon detection of
valid data. If the incoming data flow stops and the Host Timeout period (see Section 4.2.5)
is achieved, partially received formats will be ignored and the port detection process
repeated.

• The location of the following connections can vary by printer model and host
hardware configuration.
; • To change an active port immediately, cycle the power OFF and ON.
• For alternate data processing options, see INPUT MODE, Section 4.2.4.

14 A-Class
Downloaded from www.Manualslib.com manuals search engine
 2.2.2.1 Parallel Port Connections

The parallel interface requires a Centronics® IEEE 1284 cable with a 36 pin male connector.
Bi-directional mode is IEEE 1284 compliant, allowing data to be returned to the host.

2.2.2.2 Serial Port Connections

Serial Port A supports RS-232C and RS-422/RS-485 communications; COM C and COM D
support RS-232 (see Appendix D for exceptions). Pin-outs are given below. The port baud
rate, word length, parity, stop bits, and protocol must be configured to match the host’s
settings; see Section 4.2.5.

Pin Port A, and COM C (J4) Port A, only COM D (J3)

Number RS-232 Function RS-422 & RS-485 Function RS-232 Function
1 +5V (@ .5 amps) --- +5V (@ .5 amps)
2 RX RXD + RTS
3 TX TXD – Ground
4 DTR RXD – TX
5 Ground Ground RX
6 --- --- Ground
7 RTS RTS CTS
8 CTS CTS DTR
9 --- TXD + ---

Port A and COM C Connections

10101010

A-Class 15
Downloaded from www.Manualslib.com manuals search engine
 For proper data exchange, the serial interface requires specific cable pin-outs.
Serial cable part numbers and wiring diagrams are shown below.

RS-232 Cables*

Part # 32-2300-01 Part # 32-2301-01

*Printer serial ports A & C require a DB9 male connector (e.g., Startech C9PSM).

RS-422/485 Communications

To use RS-422/485 communications (Port A, only), the main logic card must be
reconfigured:

Always wear a wrist strap and follow standard ESD prevention measures
when handling the Main Logic Card.

1. Turn OFF the power switch, unplug the AC Power Cord from the printer, and remove
any interface cable(s) already attached to the Main Logic Card.

2. Remove the two Screws securing the Main Logic Card to the printer. Slide the card
out of the printer and place it on a static free work area.

Main Logic Card

Screws

16 A-Class
Downloaded from www.Manualslib.com manuals search engine
 ; The Main Logic Card location varies depending upon the model of printer.

3. On the Main Logic Card, move the jumpers JMP1, JMP2, JMP3, JMP4, JMP5, and JMP6
from their positions across pins 1 & 2, and place them across pins 2 & 3,
respectively.

JMP 1
JMP 2
JMP 3
JMP 4
JMP 5

JMP 6

4. Replace the Main Logic Card and secure it using the previously removed screws.

5. Connect an RS-422/485 interface cable to Serial Port A (see the pin-out table,
above).

6. Plug in and turn ON the printer. Configure the port communication settings to match
that of the host.

COM D Port Connections

10101010

A-Class 17
Downloaded from www.Manualslib.com manuals search engine
 COM D RS-232 Cable
Host DB-9S Printer RJ45P

+5 VDC 1 1 +5 VDC
RXD 2 4 TXD
TXD 3 5 RXD
GROUND 5 3 GROUND
DTR 4
DSR 6
2 RTS
7 CTS
CTS 8 8 DTR
9 NC
NC 6
7 NC

Part # 32-2603-00

2.2.2.3 USB Port Connections

The Universal Serial Bus port requires a standard USB cable.

This USB Port is a device-end only connection. Never attach a keyboard,

mouse, modem, etc. to this port; damage can result.

18 A-Class
Downloaded from www.Manualslib.com manuals search engine
 2.2.3 Connecting an Applicator

Setup the GPIO Port using the information in Appendix D and then connect the applicator
cable to port(s) on the Applicator Interface Card.

Failure to properly configure the GPIO Port(s) may result in damage to the
printer and / or the applicator.

; If upgrading, a PE to A-Class GPIO conversion cable is available; see Appendix C.

2.2.4 Connecting Power

The power cord connects to the AC receptacle on back of the printer. Make the connection
and power-up the printer as follows:

1. Ensure that AC power to the host computer and applicator system are OFF.

2. Ensure that the printer’s Power Switch is OFF.

A-Class 19
Downloaded from www.Manualslib.com manuals search engine
 Power Switch

3. Connect the AC Power Cord to the printer and then to a properly grounded outlet.

4. Turn ON (in the following order) the host computer, the applicator system, and then the
printer.

20 A-Class
Downloaded from www.Manualslib.com manuals search engine
 3 Setting up the Printer

3.1 Loading Media

Load media according to its type and desired output:

1. Open the Access Cover and raise the Head Lift Lever.

2. Route the Media between the Media Posts, through the Media Sensor, over the Peel Bar,
and out of the printer, as shown below.

Access Cover

Head Lift Lever

Media Sensor
Media

Media Posts

3. To peel die-cut labels after printing, press down on the Peel Assembly Release Lever to
lower the Peel Assembly; otherwise, proceed directly to Step 6.

A-Class 21
Downloaded from www.Manualslib.com manuals search engine
 Peel Assembly
Release Lever

Media

Peel Assembly

4. Remove the labels from 12 inches (30 cm) of the Media Liner. Route the Media Liner
down to the Peel Assembly, over the Latch Roller, and through the Slot as shown below.

Media

Media Liner

Peel Assembly

22 A-Class
Downloaded from www.Manualslib.com manuals search engine
 Slot Latch Roller

Peel Assembly

5. Pull the Media Liner through the Slot in the Peel Assembly until all slack is removed.
Lifting from the center, raise the Peel Assembly until it locks into place.

Head Lift Lever

Media Guide

Peel Assembly

A-Class 23
Downloaded from www.Manualslib.com manuals search engine
 6. Position the Media Guide lightly against the side of the media.

Media Guide
Head Lift Lever

Locking Post

7. Adjust the Media Sensor over the labels (see Section 3.2).

8. If printing on thermal transfer media, load ribbon (see Section 3.3); otherwise go to
Step 9.

9. Lower the Head Lift Lever until it is completely and securely engaged onto the Locking
Post.

10. If loading media for the first time or if changing to a different media type or size, press
and hold the FEED Key until at least two labels have been output (see Section 3.4).

11. Adjust the Leveling Cam (see Section 5.3.1).

24 A-Class
Downloaded from www.Manualslib.com manuals search engine
 3.2 Adjusting the Media Sensor
Position the Media Sensor to detect labels as follows:

1. Ensure that media is routed through the Media Sensor; see Section 3.1.

Media

Media Sensor

Media
Eye Mark
Media Sensor
Adjustment Knob

2. Depending on the type of media being used, rotate the Media Sensor Adjustment Knob
until the Eye Mark on the Media Sensor is positioned according to the table below.

Media Sensor Adjustment and Type Required

Media Type Eye Mark Position Sensor Type Required
Die-cut Centered over the label
Gap*
Notched Centered over the notch
Reflective Centered over the black mark Reflective
Continuous Near the middle of the media Continuous
* Default setting; see Section 4.2.1.

A-Class 25
Downloaded from www.Manualslib.com manuals search engine
 3.3 Loading Ribbon
Load ribbon (for thermal transfer media) according to its coated side and the printer model.

; Using a ribbon slightly wider than the media (and liner) is recommended for added protection against abrasive wear.

3.3.1 Right Hand Models

Load ribbon as follows:

1. Orient the unwind position of the Ribbon according to the coated side (CSI or CSO) and then slide the Ribbon Roll
completely onto the Ribbon Supply Hub, as shown below:

Ribbon Ribbon
Supply Hub Supply Hub

CSO Ribbon CSI Ribbon

Roll Roll

Ribbon Ribbon

CSO Ribbon CSI Ribbon

26 A-Class

Downloaded from www.Manualslib.com manuals search engine

 2. With the Head Lift Lever raised, route the Ribbon under the Lower Idler, over the Ribbon Shield and Upper Idler, and then
clockwise around to the Ribbon Take-Up Hub.

3. Rotate the Ribbon Take-Up Hub clockwise several times to secure the Ribbon.

4. Lower and lock the Head Lift Lever then close the access cover.

Ribbon Ribbon
Take-Up Hub Take-Up Hub

Head Head
Lift Lever Lift Lever

Upper Idler Upper Idler

CSO Ribbon CSI Ribbon

Roll Roll
Ribbon Shield Ribbon Shield

Ribbon Ribbon

Lower Idler Lower Idler

CSO Ribbon CSI Ribbon

A-Class 27

Downloaded from www.Manualslib.com manuals search engine

 3.3.2 Left Hand Models
Load ribbon as follows:

1. Orient the unwind position of the Ribbon according to the coated side (CSI or CSO) and then slide the Ribbon Roll
completely onto the Ribbon Supply Hub, as shown below:

Ribbon Ribbon
Supply Hub Supply Hub

CSO Ribbon CSI Ribbon

Roll Roll

Ribbon Ribbon

CSO Ribbon CSI Ribbon

2. With the Head Lift Lever raised, route the Ribbon under the Lower Idler, over the Ribbon Shield and Upper Idler, and then
counterclockwise around to the Ribbon Take-Up Hub.

3. Rotate the Ribbon Take-Up Hub counterclockwise several times to secure the Ribbon.

28 A-Class

Downloaded from www.Manualslib.com manuals search engine

 4. Lower and lock the Head Lift Lever then close the access cover.

Ribbon Ribbon
Take-Up Hub Take-Up Hub

Head Head
Lift Lever Lift Lever

Upper Idler Upper Idler

CSO Ribbon CSI Ribbon

Ribbon Shield Roll Ribbon Shield Roll

Ribbon Ribbon

Lower Idler Lower Idler

CSO Ribbon CSI Ribbon

3.3.3 Removing Ribbon

After the ribbon supply has been exhausted, grasp the used ribbon and, while squeezing, pull to collapse the Ribbon Take-Up
Hub then slip off the ribbon. Next, slip off the empty core from the Ribbon Supply Hub.

; If using a narrow width ribbon, it may be necessary to use one hand to pull and collapse the Ribbon Take-Up Hub,
while using your other hand to slide off the ribbon.

A-Class 29

Downloaded from www.Manualslib.com manuals search engine

 3.4 Quick Calibration
Perform Quick Calibration during initial printer set-up or after changing the media, but not if
using continuous media.

; Media with long gaps between labels may require a PAPER OUT DISTANCE change;
see Section 4.2.1. Also, if UNCALIBRATED is displayed, see Section 5.2.1.

• With media loaded and the Media Sensor adjusted, press and hold the FEED Key until at
least two complete labels advance before releasing the key.

Upon successful completion, CALIBRATION COMPLETED will appear then the printer will
feed to the next TOF and READY will be displayed. (A ‘Warning Low Backing’ message
may appear if using notched media or media on a transparent liner; however, the
calibration was successful).

Calibration Hints

With some media, the sensor may have trouble differentiating between the label and liner.
If CANNOT CALIBRATE is displayed, try calibrating over a longer distance:

• Press and hold the FEED Key until the printer has output three (or more) labels.

If this method also fails (that is, if UNCALIBRATED is displayed), perform the Standard
Calibration; see Section 5.2.1.

3.5 Print Quality Controls

Flexible printing controls are provided. Of these, the amount of heat applied and the rate of
media movement will have the most effect. Four settings are available via PRINT CONTROL;
see Section 4.2.2:

• HEAT – adjust this setting to lighten or darken the print contrast;

• PRINT SPEED – adjust this setting to regulate throughput, where slow speeds allow
more time for energy transfer and fast speeds may require more HEAT to achieve the
desired contrast;

• CONTRAST – adjust this setting to fine-tune the gray (shaded) areas of the image; and,

• DARKNESS – adjust this setting to fine-tune the solid areas of the image.

; Heat and Speed commands from the host software may override the printer’s menu
setting; see HOST SETTINGS, Section 4.2.5.

30 A-Class
Downloaded from www.Manualslib.com manuals search engine
 4 Using the Control Panel

4.1 Layout
The Control Panel, an event-driven user interface composed of a graphics display and
keypad, provides the following printer functions and information:

Current State Indicators

Time & Date TUE 11:55 A 04 FEB 2003 COMM

Printer Status PAUSED PAUSED

Display Window
DATAMAX
MENU PAUSE FEED CANCEL TEST

Display Item Function

Current State • COMM indicates data is being received and processed; and,
Indicators • PAUSE indicates the printer is in a paused condition.

Time & Date Provides the current Time and Date setting.

Provides the READY message, a label counter when batch

Printer Status
printing, and any prompt, condition, warning or fault message.

Provides several types of function information:

• A start-up graphic;
Display Window • The Menu Window when in Menu Mode;
• The Test Window when in Test Mode; and,
• The FAULT message during a fault condition.

A-Class 31
Downloaded from www.Manualslib.com manuals search engine
 4.1.1 Ready Mode

In Ready Mode, when the printer is idle waiting to accept data, the Keys have the following
functions:

TUE 11:55 A 04 FEB 2003

READY

DATAMAX
Key Labels MENU PAUSE FEED CANCEL TEST

Keys

Key Function

The MENU Key takes the printer offline and into Menu Mode; see Section
4.2. (When shaded, this denotes that security is enabled and password
entry is required; see Section 4.2.4.)
MENU

; While in Ready Mode, pressing and holding this key will adjust
the display contrast.

PAUSE The PAUSE Key temporarily suspends printing, as noted by the Current
State Indicators. Pressing the key again will return normal operation.

FEED
The FEED Key advances one label and clears any corrected faults. Also,
pressing and holding this key causes calibration; see Section 3.4.

The CANCEL Key pauses operation and then prompts you for confirmation.
CANCEL If yes, the current job is cancelled and the printer remains paused. Also,
pressing and holding this key resets the printer; see Section 5.6.1.

The TEST Key takes the printer offline and into Test Mode; see Section
4.3. (When shaded, this denotes that security is enabled and that a
TEST password must be entered to proceed; see Section 4.2.4.) Also, pressing
and holding this key evokes the printhead cleaning routine for use with
Cleaning Cards or Cleaning Film; see Section 5.5.1.

32 A-Class
Downloaded from www.Manualslib.com manuals search engine
 4.2 The System Menu
After the MENU Key has been pressed (Menu Mode), the Selected Menu Branch appears on
a reverse field in the Menu Window and the Keys have the following functions:

TUE 11:55 A 04 FEB 2003

OFFLINE

MENU WINDOW
Selected Menu Branch MEDIA SETTNGS
Menu Branches PRINT CONTROL
PRINTER OPTIONS

Key Labels ESC TEST ENTER

Keys

Key Function

ESC The ESC (escape) Key exits the Selected Menu Branch. Repeatedly
pressing the key exits Menu Mode and returns the printer to Ready Mode.

The TEST Key takes the printer offline and into Test Mode; see Section
4.3. (When shaded, this denotes that security is enabled and that a
TEST password must be entered to proceed; see Section 4.2.4.) Also, pressing
and holding this key evokes the printhead cleaning routine for use with
Cleaning Cards or Cleaning Film; see Section 5.5.1.

The DOWN ARROW Key selects the next Menu Branch. Also, in some
submenus this scrolls alphanumeric characters for filenames. (Not all
branches appear in the Menu Window at any one time.)

The UP ARROW Key selects the previous Menu Branch. Also, in some
submenus this scrolls alphanumeric characters for filenames. (Not all
branches appear in the Menu Window at any one time.)

ENTER The ENTER Key enters the Selected Menu Branch. Also, in some
submenus this advances the cursor when entering filename characters.

A-Class 33
Downloaded from www.Manualslib.com manuals search engine
 The System Menu is multilayered, controlling most printer functions:

• MEDIA SETTINGS
• PRINT CONTROL
• PRINTER OPTIONS
• SYSTEM SETTINGS
• COMMUNICATIONS
• DIAGNOSTICS
• MCL OPTIONS

; • Entering the menu takes the printer offline and halts the processing of new
data.

• Security prompts may appear before menu access is granted; see Section 4.2.4.

• Prompts may require confirmation before menu or printing changes are

accepted; see Section 5.1.1.

• Host computer commands may, in some cases, override menu settings; see
Section 4.2.5.

• Depending upon the firmware and options, some of the menu selections
represented below may not appear in your printer and may indicate NOT
INSTALLED when accessed.

Symbols are used in the following menu listing to define these database settings:

Symbol Definition
— Setting is a factory default.
♦ Setting can only be changed via the menu.

34 A-Class
Downloaded from www.Manualslib.com manuals search engine
 4.2.1 Media Settings
The Media Settings menu contains label and ribbon settings, and printhead maintenance
selections.

Menu Item Details

MEDIA TYPE Selects the printing method, where:

DIRECT THERMAL Sets printing for heat reactive media.

— THERMAL TRANSFER Sets printing for media that requires ribbon to produce
an image.
SENSOR TYPE Selects the Top Of Form (TOF) sensing method used
to determine the leading edge of the label, where:
— GAP Senses the gaps or notches in the media.

CONTINUOUS Uses the LABEL LENGTH (see below) to determine the

TOF.
REFLECTIVE Senses the reflective (black) marks on the underside
of the media.
LABEL LENGTH Determines the length of the label when the SENSOR
TYPE is set to CONTINUOUS, where:
—04.00in (0-99.99) Is the desired length of the format.

MAXIMUM LABEL LENGTH Sets the distance that the printer will feed GAP or
REFLECTIVE media before declaring a TOF fault,
where:
—16.00in (0-99.99) Is the length of travel to detect a TOF gap or mark.

; This distance should be 2.5 to 3 times the length

of the label.

PAPER OUT DISTANCE Sets the distance the printer will attempt to feed
media before declaring an Out Of Stock fault, where:
—00.25in (0-99.99) Is the length of travel to detect the presence of media.

; If using transparent or translucent media, this

setting should be longer than the label’s physical
length.

LABEL WIDTH Sets the maximum printable width. Objects extending

beyond this limit will NOT print, where:
—X.XXin (XX – X.XX) Is the maximum width; see Appendix B for the model
dependant default and range.

A-Class 35
Downloaded from www.Manualslib.com manuals search engine
 Media Settings (continued)

Menu Item Details

RIBBON LOW OPTIONS Defines the response when THERMAL TRANSFER is
selected and the ribbon supply diminishes, where:
RIBBON LOW DIAMETER Sets the threshold that will trigger a Low Ribbon
Warning prompt, where:
—1.40in (1.00 – 2.00) Is the outer diameter size of the ribbon roll.

PAUSE ON RIBBON LOW Sets the printer to pause when the Ribbon Low
Diameter setting is met, where:
ENABLED Forces the user to press the PAUSE Key to proceed
with the print job.
—DISABLED Allows printing to continue until ribbon empty is
declared.

SENSOR CALIBRATION ♦ Selects the method that is used to calibrate the media
sensor, where:
PERFORM CALIBRATION Enters the calibration process, establishing sensor
values based on sampled readings (see Section 5.2.1).
ADVANCED ENTRY Sets the sensor values based on an extended manual
sampling process (see Section 5.2.2), where:
SENSOR LEVELS Establishes the threshold.
—170 (0 – 255)
SENSOR GAIN Establishes the sensitivity.
—13 (0 – 31)
PRINTHEAD CLEANING Controls printhead cleaning alerts and functions,
where:
CLEAN HEAD SCHEDULE Specifies the inch (or centimeter) count (multiplied by
—000 in. (* 1000) one thousand) at which to clean the printhead. If this
count is exceeded three times, a Head Cleaning Fault
will occur.

; Zero (000) disables this function.

CLEAN HEAD COUNTER Indicates the number of inches (or centimeters) since
a cleaning was last initiated.
RESET COUNTER? Allows the Clean Head Schedule to restart the count,
where:
YES Resets the CLEAN HEAD COUNTER.

NO Exits the menu item without changing the current

setting.

36 A-Class
Downloaded from www.Manualslib.com manuals search engine
 Media Settings (continued)

Menu Item Details

CLEAN HEAD NOW? Allows cleaning to begin, where:

YES Initiates the cleaning process when using Cleaning

Cards or Cleaning Film (see Section 5.5.1) and resets
the Clean Head Counter.
NO Exits the menu item without cleaning.

4.2.2 Print Control

The Print Control menu contains print quality, throughput, formatting, and custom setup
functions:

Menu Item Details

HEAT Controls the burn-time of the printhead (selectable as
“Heat” in most labeling programs), where:
—10 (0 – 30) Is the number based on duration, corresponding to
print darkness.

PRINT SPEED Controls the rate of label movement during printing,

where:
—XX.Xin/sec (X – XX) Is the speed setting; see Appendix B for the model
dependant default and range.

; Slower speeds may be required to print detailed

images, while faster printing may require an
increased HEAT setting for sufficient energy
transfer.

FEED SPEED Controls the rate of label movement between printing

areas, where:
—XX.Xin/sec (X – XX) Is the speed setting; see Appendix B for the model
dependant default and range.

REVERSE SPEED Controls the rate of label movement during backup

positioning, where:
—X.Xin/sec (X – X) Is the speed setting; see Appendix B for the default
and range.

SLEW SPEED Controls the rate of label movement between printing

areas when using the GPIO function, where:
—XX.Xin/sec (X – XX) Is the speed setting; see Appendix B for the default
and range.

A-Class 37
Downloaded from www.Manualslib.com manuals search engine
 Print Control (continued)

Menu Item Details

ROW OFFSET Shifts the vertical SOP position on the label, where:

—00.00in (0 – 99.99) Is the offset distance; see Section 7.1 for media
details.

COLUMN OFFSET Shifts the horizontal, left-justified SOP position to the

right without shifting the Label Width termination point
to the right, where:
—00.00in (0 – 99.99) Is the offset distance; see Section 7.1 for media
details.

PRESENT DISTANCE Sets the label stop position, where:

—0.00in (0 - 4.00) Is the label travel distance at output.

TOF PRECEDENCE Allows an override of label format data when the form
length is exceeded, where:
—DISABLED Prints labels formats without TOF truncating.

ENABLED Ends the label at the next TOF, truncating any print
data that extends past this mark.

CUSTOM ADJUSTMENTS ♦ These selections independently change the listed

parameters, allowing slight mechanical compensations
sometimes evident when multiple printers share label
formats or for special printer-specific formatting
adjustments, where:
DARKNESS Controls the printhead strobe time (see HEAT, above)
—32 (1 – 64) to fine-tune the solid areas of an image.
CONTRAST Fine-tunes the gray areas of an image.
—32 (1 – 64)
ROW ADJUST Shifts the vertical SOP position to fine-tune ROW
—XXXX (–XXX Æ XXXX) OFFSET; see Appendix B.

; If shifting in the negative direction, modify

PRESENT ADJUST (see below) by the same
amount.

COLUMN ADJUST Shifts both the horizontal SOP position and the LABEL
—000 (–XXX Æ XXX) WIDTH termination point to the right to fine-tune
COLUMN OFFSET; see Appendix B.

PRESENT ADJUST Adjusts the label stopping position to fine-tune

—000 (–XXX Æ XXX) PRESENT DISTANCE; see Appendix B.

38 A-Class
Downloaded from www.Manualslib.com manuals search engine
 4.2.3 Printer Options

The Printer Options menu contains module, file handling, and option functions:

Menu Item Details

MODULES Controls module functions (see Appendix A), where:

PRINT DIRECTORY Prints files present and available memory in a module.

(Selecting ALL will print the results from every
module.)
PRINT FILE Displays a list of stored files then prints the selected
file image or name.
FORMAT MODULE Selects from a list of modules available for formatting.

All data in the selected module will be erased.

DELETE FILE Deletes a file name, preventing further access.

(Protected modules will not appear.)
PACK MODULE Reclaims all storage space associated with the deleted
files on the specified module.

CUTTER Controls the Cutter and queuing functions, where:

MODE Sets the detection method and printer response,

where:
—AUTO The presence of the cutter is automatically sensed. If
detected, the cutter is enabled; otherwise, it will be
ignored.
ENABLED Enables the cutter. If the cutter is not detected, a fault
will be generated.
DISABLED Disables the cutter.

CUT BEHIND Allows a number of small labels to queue before a cut

is performed, increasing throughput, where:

; (1) Can be used without a cutter to allow the

presentation of an extra label, as retraction will not
be performed until the next job or feed.
(2) After a fault, the leading edge will be cut to
ensure material length.

—0 (0 – 2) Is the number of labels queued before cutting; see

Appendix A for details.

A-Class 39
Downloaded from www.Manualslib.com manuals search engine
 Printer Options (continued)

Menu Item Details

RIBBON SAVER Controls the Ribbon Saver function (see Appendix G),
where:
AUTO The presence of the ribbon saver is automatically
sensed. If detected, the ribbon saver is enabled;
otherwise, it will be ignored.
ENABLED Enables the ribbon saver. If the ribbon saver is not
detected, a fault will be generated.
—DISABLED Disables the ribbon saver.

SCANNER Controls the Linear Scanner option, where:

MODE Sets the detection method and response of the printer,

where:
DISABLED Disables the option.

—AUTO Detects and enables the scanner; if not detected, the

option will be ignored.
ENABLED Enables the scanner; if not detected, a fault will be
generated.
BARCODES Specifies the bar code type(s) for scanning, where:

; Enabling only the types to be checked helps

maximize throughput.

—CODE 39
—IATA
—CODABAR
—INTERLEAVED 2 OF 5
—INDUSTRIAL 2 OF 5
—CODE 93
—CODE 128 Is / are the bar code type(s) checked; see the Class
—MSI/PLESSEY Series 2 Programmer’s Manual for symbology details.
—EAN(13/8)
—EAN(13/8)+2
—EAN(13/8)+5
—UPC(A/E)
—UPC(A/E)+2
—UPC(A/E)+5

40 A-Class
Downloaded from www.Manualslib.com manuals search engine
 Printer Options (continued)

Menu Item Details

BARCODE COUNT Specifies a number of bar codes per label then
generates a fault if the number present is incorrect,
where:
—00 (0 - 99) Sets the number of bar codes to count, where 00
(Auto Mode) allows a variable number.

; If bar codes are sent as bitmaps, enter the

minimum number to be read on each label.
(Check your software application for questions
regarding the bar code generation method.)

MIN READABLE HEIGHT Ensures bar code integrity by setting a minimum

distance for identical decodes, where:
—DISABLED Uses REDUNDANCY LEVEL to ensure bar code
integrity.
1/16 – ½ in. Sets the read height (e.g., a setting of ¼ requires .25
(1.5 – 12.5 mm) inches of the bar code height be 100% readable).

; The specified distance should not exceed 50% of

the measured bar code height.

REDUNDANCY LEVEL Ensures bar code integrity by specifying a consecutive

number of identical decodes, where:
—READ BARCODE 2X Sets the read count (e.g., a 3X setting requires three
(1X – 6X) identical decodes to pass).
; High redundancy rates and fast print speeds may
cause erroneous read failures when scanning
small or multiple bar codes.
AUTO Uses MIN READABLE HEIGHT to ensure bar code
integrity.
IGNORE NO DATA Allows an override of data verification, where:

—DISABLED Checks for correct data in the bar code(s).

ENABLED Ignores the data present in the bar code(s).

SET DEFAULTS Allows the scanner default values to be restored,

where:
YES Restores the scanner default settings.

NO Exits the menu item without changing the current

settings.

A-Class 41
Downloaded from www.Manualslib.com manuals search engine
 Printer Options (continued)

Menu Item Details

GPIO PORT Controls the optional Applicator Interface GPIO
function, where:
GPIO DEVICE Sets the option to work with a specific device type,
where:
DISABLED Disables the option.

—APPLICATOR Enables parameters for related label applicator

functions:
• Completion upon last SOP, de-asserts Data Ready
(DRDY);
• FEED allowed at any time; and,
• DRDY upon PAUSE.

APPLICATOR 2 Enables parameters for alternate label applicator

functions:
• Completion upon 1 msec. overlap of Data Ready
(DRDY) and End of Print (EOP);
• DRDY signal end inhibits FEED; and,
• De-asserts DRDY upon PAUSE or FAULT.

BARCODE VERIFIER Enables the parameters for bar code verifier functions.

START OF PRINT Selects the type of input signal required to initiate

printing, where:
LOW PULSE Triggers printing with a low pulse.

HIGH PULSE Triggers printing with a high pulse.

—ACTIVE LOW Triggers printing with a low signal.

ACTIVE HIGH Triggers printing with a high signal.

EDGE Triggers printing with a signal edge transition.

END OF PRINT Sets the type of output signal generated to indicate

EOP, where:
LOW PULSE Outputs a low pulse upon completion.

HIGH PULSE Outputs a high pulse upon completion.

42 A-Class
Downloaded from www.Manualslib.com manuals search engine
 Printer Options (continued)

Menu Item Details

—ACTIVE LOW Outputs a logic low upon completion.

ACTIVE HIGH Outputs a logic high upon completion.

RIBBON LOW Sets the low ribbon signal (as determined by

RIBBON LOW OPTIONS; see Section 4.2.1), where:

ACTIVE LOW Outputs a logic low when the roll reaches the setting.

—ACTIVE HIGH Outputs a logic high when the roll reaches the setting.

SLEW ENABLE Selects the type of input signal required to initiate

label slew, where:
—STANDARD Triggers slew with a low signal.

LOW PULSE Triggers slew with a low pulse.

HIGH PULSE Triggers slew with a high pulse.

ACTIVE LOW Triggers slew with a low signal.

ACTIVE HIGH Triggers slew with a high signal.

ERR ON PAUSE (APP2) Sets the output (Applicator Interface Card Type 2
equipped only) when a service required fault occurs,
where:
—ENABLE Enables the output signal.

DISABLE Disables the output signal.

RFID Controls the RFID operation, where:

; If not installed (or detected), this selection will

result in a DISABLED message.

RFID POSITION Specifies the RFID inlay position, where:

—1.10 in. (1.10 - 4.00) Is the inlay location, as referenced from the leading
edge of the label or tag in the FEED direction.

A-Class 43
Downloaded from www.Manualslib.com manuals search engine
 Printer Options (continued)

Menu Item Details

TAG TYPE Selects the UHF tag type, where:

EPC 0
EPC 0+ MATRICS
EPC 0+ IMPINJ
Is the selected type.
EPC 1
EM 4022/1222
—GEN 2
TAG DATA SIZE Selects the tag data size, where:

—96-BIT Sets a 96-bit data size.

64-BIT Sets a 64-bit data size.

POWER ADJUST (dBm) Adjusts the applied power, where:

—000 (-04 Æ 04) Is the power level, in 1.0 dBm increments.

KILL CODE Sets the code to permanently deactivate the tag,

where:
—00 00 00 00 Is the code, in the form B3, B2, B1, B0.

ACCESS CODE Sets the code to protect tag memory contents, where:

—00 00 00 00 Is the code, in the form B3, B2, B1, B0.

GEN 2 LOCK ACTION Sets the lock for Gen 2 tags, where:

—NONE Does not lock the tag.

PERMALOCK Locks data permanently.

PWD-READ/WRITE Locks data with password-protection for writing data.

BOTH Allows both Permalock and PWD-Lock to be used.

PAD/TRUNC. EPC DATA Allows padding or truncating of data with nulls

(represented as “00”) in order to fit the selected EPC
Tag Data Size, where:
—DISABLED Does not pad or truncate data.

44 A-Class
Downloaded from www.Manualslib.com manuals search engine
 Printer Options (continued)

Menu Item Details

LEADING Adds nulls to the front (left) of the data if less than the
size, or cuts the data if greater.
TRAILING Adds nulls to the end (right) of the data if less than
the size, or cuts the data if greater.
LOCK AFTER WRITE Allows the tag to be locked after programming, where:

ENABLED Locks the tag.

—DISABLED Does not lock the tag.

RETRY ATTEMPTS Determines the number of function attempts that will

be made, where:
—3 (0 - 9) Is the number of retry attempts.

PERFORM CALIBRATION Allows the printer to establish the tag to transducer

distance and nominal power setting, where:
YES Initiates the process; CALIBRATING RFID will be
displayed as media is scanned for the tag location and
power, followed by TOF positioning and the results
where, if successful, the database parameters will be
updated.
NO No calibration occurs.

SET DEFAULTS Allows the RFID settings to be restored to the factory

values, where:
YES Returns the RFID settings to default values.

NO Retains the current settings.

4.2.4 System Settings

The System Settings menu contains operating, control, and formatting functions:

Menu Item Details

CONFIGURATION FILE ♦ Controls the creation, storage, and recall of printer
configuration files (see Appendix F), where:
RESTORE AS CURRENT Lists the files available and then, after selection,
reconfigures the printer according to that file.
SAVE SETTING AS Saves the effective printer configuration to a named
file of up to nineteen characters.

A-Class 45
Downloaded from www.Manualslib.com manuals search engine
 System Settings (continued)

Menu Item Details

DELETE FILE Lists the files available and then after selection,
removes that file from memory.

; An active file can not be deleted.

FACTORY SETTING FILE Lists the files available, and then after selection that
file will be restored whenever a Level One reset (see
Section 5.6.2) is performed.
INTERNAL MODULE D Allocates a number of 1KB memory blocks for internal
Memory Module D; where:
—1024 KB (XXX – XXXX KB) Is the memory allocation; see Appendix A.

DEFAULT MODULE Designates the storage module when no memory

location is specified; where:
—D Is the module; see Appendix A for availability.

SCALEABLE FONT CACHE Configures the number of 1KB memory blocks for the
scaleable font engine; where:
—0312 (XXX – XXXX KB) Is the memory allocation; see Appendix A for
availability.
SINGLE BYTE SYMBOLS Sets the code page used for single byte fonts, where:

—PC_850 MULTILINGUAL Is the selected code page. (See the Class Series 2
Programmer’s Manual for details.)

DOUBLE BYTE SYMBOLS Selects the code page (see the Class Series 2
Programmer’s Manual) used for the ILPC option
(unless otherwise specified), where:
JIS Is Japanese Industry Standard.

SHIFT JIS Is Shift Japanese Industry Standard.

EUC Is Extended UNIX Code.

—UNICODE Is Unicode (including Korean).

GB Is Government Bureau Industry Standard, Chinese

(PRC).
BIG 5 Is Taiwan encoded.

46 A-Class
Downloaded from www.Manualslib.com manuals search engine
 System Settings (continued)

Menu Item Details

TIME AND DATE Sets the time and date, where:

SET HOUR Enters the time and date information.

06:30AM 01JAN2008
MEDIA COUNTERS ♦ Displays and controls various internal counters, where:

ABSOLUTE COUNTER Are the total inches printed and the set date. (Non-
resettable)
RESETTABLE COUNTER Are the inches printed and the last reset date.

RESET COUNTER Returns the RESETTABLE COUNTER to zero.

PRINT CONFIGURATION Prints the current database information; see Section

4.3.2.
CONFIGURATION LEVEL ♦ Displays the hardware and software levels of the
printer, where:

; This data is also provided on the Configuration

Label.

PRINTER KEY Identifies the unique key number of the printer, in the
form:
vvvv-cwxx-yyyyyy-zzz
Where:
vvvv Represents the printer model number.
cwxx Represents the hardware and software
levels, where:
c – Is the printer class.
w – Is the hardware level of the Main CCA.
xx – Is the software feature level:
10 = Standard DPL
20 = Internal CG Times Font

; Increases beyond the feature level

require authorization.
yyyyyy Is a manufacturing date code.

zzz Is a unique time stamp.

A-Class 47
Downloaded from www.Manualslib.com manuals search engine
 System Settings (continued)

Menu Item Details

APPLICATION VERSION Displays the firmware program number, version, and
date.
BOOT LOADER Displays the boot loader version and date.

UPGRADE PRINTER CODE Upgrades the printer to the corresponding features

0 0 0 0 0 0 level with the correct code entry (where authorization
may be required).
UNLOCK FEATURE Unlocks a feature with the correct code entry.
0 0 0 0 0 0
SET FACTORY DEFAULTS Returns the factory-programmed values or the Factory
Setting File values, where:
YES Restores the default settings, or if selected the Factory
Setting File.

; A reset will occur and, if no Factory Setting File is

used, all settings returned except CUSTOM
ADJUSTMENTS and calibrations.

NO Exits the menu item without changing the current

settings.

FORMAT ATTRIBUTES Defines the way overlapping text, bar codes, and
graphics are printed, where:
TRANSPARENT Prints intersecting areas, for
example:

—XOR Obliterates intersecting areas, for

example:
OPAQUE Overwrites intersecting areas with
those last formatted, for example:

BUZZER ♦ A signaling device that sounds Control Panel

keystrokes and, where:
—ENABLED Signals to indicate warning and fault conditions.

DISABLED Does not signal to indicate warning and fault

conditions.
HEAD BIAS ♦ Allows the dot zero orientation to flip, as viewed from
the label exit, where:

Switching this setting will reverse all media

movement directions.

48 A-Class
Downloaded from www.Manualslib.com manuals search engine
 System Settings (continued)

Menu Item Details

—STANDARD Sets the dot zero origin for left justified printing.

RIGHT HAND Sets the dot zero origin for right justified printing.

LABEL ROTATION ♦ Allows label formats to be rotated for printing, where:

ENABLED Prints after rotating the formats 180 degrees.

—DISABLED Prints the formats without rotation.

IMAGING MODE Determines the process used to format labels, where:

—MULTIPLE LABEL Formats multiple images, as memory permits, for the

fastest throughput.

; Time stamps will indicate the moment of imaging

rather than printing.

SINGLE LABEL Formats an image only after a previous format has

been printed (for the most accurate time stamps).
PAUSE MODE Allows interactive print control, where:

ENABLED Prints only as the PAUSE Key is pressed.

—DISABLED Prints normally, without user intervention.

PEEL MODE Allows the SOP signal to initiate the feeding of labels,
where:
ENABLED Feeds labels only after SOP is received.

—DISABLED Feeds labels regardless of SOP.

SECURITY ♦ Allows menu password protection, where:

SELECT SECURITY Enables or disables the security feature, where:

; The default password must be changed to activate.

—DISABLED Allows open access.

SECURE MENU Sets a password requirement for menu access.

A-Class 49
Downloaded from www.Manualslib.com manuals search engine
 System Settings (continued)

Menu Item Details

MENU AND TEST Sets a password requirement for menu and test
access.
MODIFY PASSWORD Modifies the security password, where:

YES Allows entry of a four-digit password (after

confirmation).

; The default password is 0000.

NO Exits the menu item without changing the current

settings.

UNITS OF MEASURE Sets the measurement standard of the printer, where:

—IMPERIAL Uses inches.

METRIC Uses millimeters and centimeters.

INPUT MODE Defines the type of processing that occurs when data
is received, where:

; See the Class Series 2 Programmer’s Manual for

detailed information.

—DPL Processes data for standard DPL printing.

LINE Processes data for Line Mode (template) printing.

PL-Z Processes data for PL-Z printing.

AUTO Identifies then activates the appropriate emulation

parser for the data.

; Correct identification can be dependant upon the

HOST SETTINGS / HOST TIMEOUT value (see
Section 4.2.5). Also, extraneous characters
may, in some cases, render the data
unrecognizable, thus requiring manual
selection of the mode.

COLUMN EMULATION Allows the column dot count to be adjusted, where:

50 A-Class
Downloaded from www.Manualslib.com manuals search engine
 System Settings (continued)

Menu Item Details

—XXX (XXX – XXX DOTS) Is the printed number of dots per inch (or mm)
thereby reducing the width of the produced format;
see Appendix B.

; No adjustment occurs at the default setting.

ROW EMULATION Allows the row dot count to be adjusted, where:

—XXX (XXX – XXX DOTS) Is the printed number of dots per inch (or mm)
thereby reducing or enlarging the length of the
produced format; see Appendix B.

; No adjustment occurs at the default setting.

SOP EMULATION Allows SOP functions with backward compatibility

when printing legacy model label formats, where:

; Two labels will automatically feed to establish the

selected position.

—DISABLED Uses the A-Class print position.

110 (PRODPLUS) Emulates the Prodigy Plus® print position.

220 (ALLEGRO) Emulates the Allegro® print position.

250 (PRODIGY) Emulates the Prodigy™ print position.

BACK AFTER PRINT Determines media repositioning, where:

MODE Determines initiation, where:

—DISABLED Moves media only when the next label is ready to

print, minimizing edge curling.
ENABLED Movement occurs according to BACKUP DELAY
timing after a cut, cleared sensor, or SOP to
allow fastest throughput.
BACKUP DELAY (1/50s) Determines timing, where:

—000 (0 – 255) Is the specified lapse (in fiftieths of a second) between

new format processing and label retraction.

FONT EMULATION Allows font substitution, where:

A-Class 51
Downloaded from www.Manualslib.com manuals search engine
 System Settings (continued)

Menu Item Details

—STANDARD FONTS Prints using standard (internal) fonts.

CG TIMES Prints using CG Times font.

USER ID S50 Prints using a downloaded font.

LABEL STORE Determines the data content when retrieving stored

label formats, where:
—STATE & FIELDS Recalls the printer state (i.e., heat, speeds, etc.) and
the formatting commands for a stored label.
FIELDS ONLY Recalls the formatting commands for a stored label.

MENU LANGUAGE ♦ Selects the language used for the menus and
Configuration Label, where:

; Only resident languages will be selectable; see

Appendix E.
—ENGLISH Enables English.

FRANCIAIS Enables French.

ITALIANO Enables Italian.

DEUTSCH Enables German.

ESPANOL Enables Spanish.

FAULT HANDLING Determines the label disposition and user action

if a fault occurs, where:
LEVEL Sets the printer response upon declaration of a
fault, where:
—STANDARD Stops printing and declares a fault. Then, following
correction of the problem, the FEED Key must be
pressed to clear the fault and reprint the label in
process.

52 A-Class
Downloaded from www.Manualslib.com manuals search engine
 System Settings (continued)

Menu Item Details

VOID AND RETRY Actions depend upon the RETRY COUNT:

• If the count has not been exceeded, VOID is printed

on the failed label and reprinting automatically
occurs;

• If the count has been exceeded, printing stops and

a fault message is displayed. Then, following
correction of the problem, the FEED Key must be
pressed to clear the fault and reprint the label in
process; or,

• If the CANCEL Key is pressed, reprinting is optional:

press NO to reprint; or, press YES to cancel the
reprint (and press YES again to cancel the batch.)

VOID RETRY & CONT. VOID is printed on a faulted label, with reprint
attempts occurring automatically, until the RETRY
COUNT has been exceeded and then that label will be
skipped (discarded) and printing will continue to the
next label in queue.

; Linear Scanner or RFID required.

DELAYED SCAN FAULT Increases throughput when bar codes reside near the
trailing edge of the label (in the direction of FEED).

;
• Linear Scanner or RFID required.

• If unreadable, the fault will occur after the next

label prints;
• The label immediately following a faulted label is
not scanned for errors; and,

• VOID AND RETRY and REPRINT are automatically

disabled; the job can only be cancelled.

NO REPRINT Printing stops and a fault message is displayed. Then,

following correction of the problem, the FEED Key
must be pressed to clear the fault.

; Linear Scanner or RFID required.

VOID DISTANCE Sets the distance to print VOID on a faulted label,

where:

A-Class 53
Downloaded from www.Manualslib.com manuals search engine
 System Settings (continued)

Menu Item Details

—0.50in (.10 to 2.00) Is the distance, measured from the trailing edge,
which indirectly establishes the text size.

; VOID will not be printed if insufficient label space

exists or if the fault occurred after printing
completed. Also, the text can be customized; see
the Class Series 2 Programmer’s Manual.

RETRY COUNT Sets the number of printing attempts before declaring

a fault, where:
—1 (0 – 3) Is the count.

; Greater than 1 (one) counts are valid only when

Linear Scanner or RFID equipped.

BACKFEED ON CLEAR Determines positioning after a fault is cleared, where:

ENABLED Automatically positions the label.

—DISABLED No label positioning occurs, as the location is assumed

correct.

; If reloading, the user must place media at the

SOP position.

SCL FONT BOLD FACTOR Sets a scalable font boldfacing amount, where:

(1 – 36) Is the setting, based on an incrementing scale where

—08 eight (08) is nominal.

4.2.5 Communications

The Communications menu contains interface port and host control functions:

Menu Item Details

SERIAL PORT A ♦ Controls the RS-232 communications settings for
Serial Port A, where:
BAUD RATE Sets the serial communication rate, where:

54 A-Class
Downloaded from www.Manualslib.com manuals search engine
 Communications (continued)

Menu Item Details

—9600 BPS
115000 BPS
57600 BPS
38400 BPS
28800 BPS Is the serial speed in Bits Per Second.
19200 BPS
4800 BPS
2400 BPS
1200 BPS
PROTOCOL Sets the data flow control method (handshaking),
where:
—BOTH Uses XON/XOFF and CTS/DTR.

SOFTWARE Uses XON/XOFF.

HARDWARE Uses CTS/DTR.

NONE Disables flow control.

PARITY Sets word parity, where:

—NONE Uses parity.

ODD Uses Odd parity.

EVEN Uses Even parity.

DATA BITS Sets Word length, where:

—8 (7 – 8) Is the number of bits in the word.

STOP BITS Sets the stop bit count, where:

—1 (1 – 2) Is number of stop bits.

SERIAL PORT B ♦ Controls the settings for the SERIAL PORT B when
installed, where the setting selections are the same as
those given for the SERIAL PORT A.

; The maximum baud is 38.4K BPS.

A-Class 55
Downloaded from www.Manualslib.com manuals search engine
 Communications (continued)

Menu Item Details

SERIAL PORT C ♦ Controls the settings for the Applicator Interface COM
C (J4) port, where the setting selections are the same
as those given for the SERIAL PORT A.

; The maximum baud is 38.4K BPS.

SERIAL PORT D ♦ Controls the settings for the Applicator Interface COM
D (J3) port, where the setting selections are the same
as those given for the SERIAL PORT A.

; The maximum baud is 38.4K BPS.

PARALLEL PORT A ♦ Controls the communications settings for Parallel Port

A, where:
PORT DIRECTION Allows printer data to be returned to the host, where:

—UNI-DIRECTIONAL Returns no data (one-way communication).

BI-DIRECTIONAL Returns data (compliant back-channel operation); see

Section 2.2.2.1 for cable requirements.

PARALLEL PORT B ♦ Controls the settings for the PARALLEL PORT B when
installed, where the setting selections are the same as
those given for the PARALLEL PORT A.
NIC ADAPTER ♦ Controls the communications settings for the network
interface, where:
QUICK SETUP
; Only when equipped with DMXNetII or DMXrfNetII.

Selects settings to configure basic Wired or WiFi

operations, where:
WIRED DHCP Selects Wired operation, where:

NO Exits the menu item without changing the current

settings.
YES Returns the NIC Adapter to defaults then sets Wired
Discovery to “Enable” and Wireless to “Disable.”
WLAN UNSECURED Selects WiFi operation, where:

NO Exits the menu item without changing the current

settings.
YES Returns the NIC Adapter default values then sets
Discovery to “Enable,” SSID to “Any,” and WLAN
network type to “Infrastructure.”

56 A-Class
Downloaded from www.Manualslib.com manuals search engine
 Communications (continued)

Menu Item Details

WLAN ADHOC Selects the DMXrfNETII default parameters, where:

NO Exits the menu item without changing the current

settings.
YES Restores WiFi defaults and initiates infrastructure
mode with an SSID of “Any.” All existing access point
associations will be deleted then established with the
closest available. (Useful when moving the printer to a
geographically distant location.)
SET FACTORY DEFAULTS Returns the factory-programmed values, where:

NO Exits the menu item without changing the current

settings.
YES Restores the default settings.

WLAN Controls the communications settings for the

DMXfNetII Card, where:
MODE Selects between Wired or WiFi operation, where:

ENABLED Enables the WiFi interface.

—DISABLED Enables the wired interface.

BSS ADDRESS Specifies the static IP address of the WiFi bridge

module.

; If DHCP is Enabled, this parameter will be ignored.

—000.000.000.000 Is the address in standard octet format.

SIGNAL READINGS Displays the signal and noise ratios for the WLAN.

IP ADDRESS Specifies the static IP Address; where:

—192.168.010.026 Is the address in standard octet format.

SUBNET MASK Specifies the static Subnet Mask Address, where:

—255.255.255.000 Is the address in standard octet format.

A-Class 57
Downloaded from www.Manualslib.com manuals search engine
 Communications (continued)

Menu Item Details

GATEWAY Specifies the network Gateway Address, where:

—192.168.010.026 Is the address in standard octet format.

SNMPTRAP DESTINATION Specifies the SNMP Trap Address, where:

—000.000.000.000 Is the address in standard octet format where SNMP

traps will be sent when SNMP service is installed on
your receiver.

; When zeroed, no traps are sent.

IP DISCOVERY Controls IP Address discovery, where:

—ENABLED Broadcasts over the network at startup to receive

addresses from the responsible server. Manual
modifications to IP Address, Subnet Mask, or Gateway
are not allowed; and, if no server is found, the
specified static value will be used.

A server assigned IP address takes

precedence over any static address stored
in the interface.
DISABLED Uses the stored static IP, Subnet Mask, and / or
Gateway Address.
SNMP Allows management protocols, where:

—ENABLED Sends messages to SNMP-compliant devices.

DISABLED Sends no messages.

ADVANCED Sets advanced networking functions and parameters,

where:
TELNET Sets Telnet protocol to transfer data, where:

—ENABLED Allows Telnet.

DISABLED Disables Telnet.

FTP Sets File Transfer Protocol to transfer data, where:

—ENABLED Allows FTP.

DISABLED Disables FTP.

58 A-Class
Downloaded from www.Manualslib.com manuals search engine
 Communications (continued)

Menu Item Details

MTU Sets the Maximum Transmission Unit packet size,
where:
—01500 Is the packet size, in bytes.
(512 - 65515)
GRATUITOUS ARP Sets the Address Resolution Protocol notification rate,
where:
—0000 (0 - 2048) Is the time, in minutes.

PORT NUMBER Sets the network communications port, where:

—09100 (1 - 65535) Is the Port Number.

DUPLEX CAPABILITY Sets the communication capability for the Wired

network, where:
—AUTO-NEGOTIATE Automatically selects the best type.

100BASET HALF Selects 100 Mbit/s half duplex (in both directions, one
way at a time) operation.
100BASET FULL Selects 100 Mbit/s full duplex (in both directions,
simultaneously) operation.
10BASET HALF Selects 10 Mbit/s half duplex (in both directions, one
way at a time) operation.
10BASET FULL Selects 10 Mbit/s full duplex (in both directions,
simultaneously) operation.
ADVERTISE CAPABILITY Transmits the printer’s communication capability for
the Wired network, where:
—AUTOMATIC Advertises the DUPLEX CAPABILITY set value.

ALL CAPABILITIES Advertises all possible values for DUPLEX CAPABILITY.

NETWORK REPORT Prints a network status report (example below):

NETWORK REPORT
WED 03:15PM 23JUL2008
CURRENT PRINTER INFO
MACO: 00:0D:70:0B:8B:B9
IP ADDRESS: 192.168.10.26
SUBNET MASK: 255.255.255.0
GATEWAY: 192.168.10.26
DHCP: ENABLED
SNMP: ENABLED
PORT NUMBER: 9100
NETBIOS NAME: DMX_038BB9
WLAN MODULE
MODULE FW VERSION: 4.3.0.24
RADIO FW VERSION: 1.1.1.111.8.4.0.145
PORT STATUS: CONNECTED: ESS
SSID: 000B2802D55E
MACR: 00:0B:28:02:D5:5E
BSS ADDRESS: PROVIDED BY DHCP

A-Class 59
Downloaded from www.Manualslib.com manuals search engine
 Communications (continued)

Menu Item Details

SET FACTORY DEFAULTS Returns the factory-programmed values, where:

YES Restores the default settings.

; The reset will be automatic; all settings will be

restored except CUSTOM ADJUSTMENTS and
calibrations.

NO Exits the menu item without changing the current

settings.

HOST SETTINGS Sets host communication parameters, where:

HOST TIMEOUT Sets the idle period before interface port timeout
occurs, where:
—10 SEC (1 – 60) Is the time (in seconds) when downloads timeout, and
that must elapse before alternate port or alternate
parser processing can occur.
CONTROL CODES ♦ Allows changes to the software command
interpretation controls, where:
—STANDARD CODES Sets these interpretation codes: Hex 01 = SOH
command; Hex 02 = STX command; count-by = ^;
Hex 1B = ESC; Hex 0x0D = Carriage Return
ALTERNATE CODES Sets these interpretation codes: Hex 5E = SOH
command; Hex 7E = STX command; count-by = @;
Hex 1B = ESC; Hex 0x0D = Carriage Return
ALTERNATE CODES 2 Sets these interpretation codes: Hex 5E = SOH
command; Hex 7E = STX command; count-by = @;
Hex 1B = ESC; Hex 0x7C = Carriage Return
CUSTOM CODES Sets interpretation codes, where:

SOH STX CR CNTBY Are the codes according to your definitions.

01 02 0D 5E
; Standard codes serve as default placeholders.

FEEDBACK CHARACTERS Allows the return of printer codes, where:

ENABLED Sends the host a Hex 1E (RS) after each label and a
Hex 1F (US) after each batch successfully prints.
—DISABLED Sends no feedback characters.

60 A-Class
Downloaded from www.Manualslib.com manuals search engine
 Communications (continued)

Menu Item Details

ESC SEQUENCES Sets handling for data containing invalid ESC
sequences, where:
—ENABLED Processes commands normally.

DISABLED Ignores ESC control codes during processing (as some

systems send “banners” to the printer).

; Bitmapped font downloads will be disabled.

HEAT COMMAND Determines how host Heat commands are handled,

where:
—ENABLED Processes software commands normally.

DISABLED Controls Heat via the menu setting; see Section 4.2.2.

SPEED COMMANDS Determines how host Print, Feed, Reverse, and Slew
commands are handled, where:
—ENABLED Processes software commands normally.

DISABLED Controls speeds via the menu setting; see Section

4.2.2.
TOF SENSING COMMANDS Determines how host Gap, Continuous, and Reflective
commands are handled, where:
—ENABLED Processes software commands normally.

DISABLED Controls the Sensor Type via the menu setting; see
Section 4.2.2.
SYMBOL SET COMMAND Determines how host Single and Double Symbol Set
commands are handled, where:
—ENABLED Processes software commands normally.

DISABLED Controls Symbol Set selection via the menu setting;

see Section 4.2.4.
CNTRL-CODES (DATA) Determines how host Control Codes are handled,
where:
—ENABLED Processes software commands normally.

DISABLED Controls the setting via the menu; see CONTROL

CODES, above.

A-Class 61
Downloaded from www.Manualslib.com manuals search engine
 Communications (continued)

Menu Item Details

STX-V SW SETTINGS Determines how a host option enable command is
handled, where:
—ENABLED Processes the command normally.

DISABLED Controls the settings via the menu; see Section 4.2.3.

MAX LENGTH COMMAND Determines how a host Maximum Label Length

(<STX>M) command is handled, where:
—ENABLED Processes the command normally.

DISABLED Controls the setting via the menu; see Section 4.2.1.

OPTION FEEDBACK Allows feedback characters from an optional device to

be returned to the host device, in the format of
<A;B;C;D;E;F>[CR], where:

A - Is the device type: R = RFID; and, S = Linear Scanner

B - Is the status: C = entire label complete; F = faulted
(failed) label; and, U = unknown
C - Is the number of expected reads, given in two
characters.
D - Is the number of good reads, given in two characters.
E - Is the internal Job and Sub Job Identifier, given in four
characters each.
F - Is the data read, delimited with semicolons (;) if
multiple reads.

—DISABLED Reports no data.

SCANNER Reports Linear Scanner data.

RFID HEX Reports RFID data in hexadecimal format.

RFID ASCII Reports RFID data in an ASCII format.

PROCESS SOH (DATA) Determines the response to an Immediate Command

(e.g., Get Status, Module Storage, etc.), where:
ENABLED Interrupts operations upon SOH receipt to process the
command.
—DISABLED Processes commands normally.

62 A-Class
Downloaded from www.Manualslib.com manuals search engine
 4.2.6 Diagnostics

The Diagnostics menu contains testing functions:

Menu Item Details

HEX DUMP MODE Determines how the printer handles host data, where:

—DISABLED Processes data normally.

ENABLED Prints received ASCII data without interpretation or

processing; see Section 6.2.

OPTIONS TESTING Performs option diagnostics, where:

TEST CUTTER Tests the Cutter, where:

PERFORM TEST Selects the number of cuts (1, 10, & 100) to perform
1 TIME then displays the PASS / FAIL results.
TEST RIBBON SAVER Tests the Ribbon Saver, where:

PERFORM TEST Selects the number of cycles (1, 10, & 100) to
1 TIME perform then displays the PASS / FAIL results.
TEST GPIO Tests the Applicator Interface CCA’s GPIO function,
where:
MONITOR GPIO INPUT Displays input signal logic values for Start of Print
(SOP), Feed, Pause, Reprint (REPRT), and six
SOP FEED PAUSE REPRT unassigned input lines. (The values given here are
1 1 1 1 examples only.)

i1 i2 i3 i4 i5 i6 ; Unconnected lines may display a zero or one.

1 1 1 1 1 1

TEST GPIO OUTPUT Displays output signal logic values for End of Print
(EP), Ribbon Low (RL), Service Required (SR), Media
EP RL SR MO RO DR OF Out (MO), Ribbon Out (RO), Data Ready (DR), Option
1 1 1 1 1 1 1 Fault (OF), and six unassigned output lines. (The
values given here are examples only.)
o1 o2 o3 o4 o5 o6
1 1 1 1 1 1 ; To change an output signal, cursor over the
displayed state to select and then toggle it using
the keypad, except Data Ready which cannot be
toggled.

PRINT SIGNAL INFO Prints a reference label (see Appendix D) containing

GPIO signal names, pin and port assignments,
programmed settings, and current signal states.

A-Class 63
Downloaded from www.Manualslib.com manuals search engine
 Diagnostics (continued)

Menu Item Details

TEST SCANNER Tests the Linear Scanner, where:

ALIGNMENT TEST Reads a bar code then displays the decoded data, the
code type and scan count, repeating.
SCAN TEST Reads a bar code then displays the decoded data, the
code type and scan count, non-repeating.
TEST RFID Tests RFID, where:

TAG DATA Reads the data encoded on an RFID tag.

DEVICE VERSION Displays the type and version of the encoding device.

TAG ID – HF ONLY Reads then displays the High Frequency Tag ID

number.

PRINT TEST RATE (min) Allows a label-to-label delay when batch printing Test
Labels, where:
—000 (0 – 120) Is the selected interval, in minutes.

SENSOR READINGS Displays various sensor values (0 – 255), where:

THR TRAN RIBM 24V Are readings for the printhead thermistor sensor
127 159 093 175 (THR), media “gap” (TRAN) or “reflective” (REFL)
sensor, ribbon sensor (RIBM), 24VDC power supply
sensor (24V), present sensor (PS), printhead assembly
PS HD RANK
sensor (HD), and printhead ranking resistor (RANK).
00 254 125 (The values given here are examples only.)

RIBBON SENSOR LIMITS Displays ribbon sensor values for thermal transfer
equipped printers, where:
RIBBON ADC LOW Are the sensor readings. (The values given here are
039 examples only.)

RIBBON ADC HIGH

250

64 A-Class
Downloaded from www.Manualslib.com manuals search engine
 4.2.7 MCL Options

The MCL Options menu contains alternate operating selections:

Menu Item Details

MCL OPTIONS Allows the printer to use the optional MCL (Macro
Command Language) tool suite to accept peripheral
device input data, where:
MCL AT POWER-UP Allows MCL operation to begin when the printer is
turned ON, where:
—DISABLED MCL operation does not occur; the printer uses
standard DPL functions.
MCL LINK MODE Starts MCL in Link Mode.

MCL PROGRAM MODE Starts MCL in Program Mode.

START MCL Starts MCL after exiting the menu.

When MCL is enabled, the Keys have the following functions:

TUE 11:55 A 04 FEB 2003

OFFLINE
MCL
MCL Operating Menu System Menu
1. Run Program

ESC ENTER
Key Labels

Keys

Key Function

ESC The ESC (Escape) Key, program dependent, typically returns to the
previous menu level.

The DOWN ARROW Key, program dependent, typically selects the next
menu item.

(continued)

A-Class 65
Downloaded from www.Manualslib.com manuals search engine
 Key Function

The UP ARROW Key, program dependent, typically selects the previous

menu item.

ENTER The ENTER Key, program dependent, typically selects the current menu
item or function.

; Consult your MCL provider for details regarding operation and support.

4.3 The Test Menu

After the TEST Key has been pressed (Test Mode), the resident Selected Test Label appears
on a reverse field in the Test Window and the Keys have the following functions:

ƒ Received data processing is disabled when testing.

; ƒ If SECURITY is enabled, the password must be entered.
ƒ A printing delay can be set; see Print Test Rate, Section 4.2.6.
ƒ Pressing CANCEL stops printing.

TUE 11:55 A 04 FEB 2003

OFFLINE

TEST WINDOW

Selected Test Label PRINT QUALITY LABEL

Selected Test Quantity QUANTITY 0002

ESC SYSTEM COUNT ENTER

Key Labels

Keys

66 A-Class
Downloaded from www.Manualslib.com manuals search engine
 Key Function

ESC The ESC (escape) Key exits Test Mode and returns Ready Mode.

SYSTEM The SYSTEM Key opens a System Window (see below).

The RIGHT ARROW Key changes the Selected Test Label.

COUNT
The COUNT Key changes the Selected Test Quantity in the following
amounts: 1, 10, 100, 1000, & 9999 (except the Configuration Label).

The ENTER Key will print the Selected Test Label at the Selected Test
ENTER Quantity using current database settings. Load full width media to capture
the entire format, or if using narrow media adjust the printer and set the
LABEL WIDTH.

Pressing the SYSTEM Key while in Test Mode provides a System Window with the following
functions:

TUE 11:55 A 04 FEB 2003

OFFLINE

SYSTEM WINDOW

DATAMAX
ESC PAUSE FEED CANCEL
Key Labels

Keys

A-Class 67
Downloaded from www.Manualslib.com manuals search engine
 Key Function

ESC The ESC (escape) Key returns Test Mode.

PAUSE The PAUSE Key suspends printing. Pressing the key again will return
operation.

The FEED Key advances labels and clears any corrected faults. Also,
FEED pressing and holding this key causes the printer to perform a Quick
Calibration; see Section 3.4.

The CANCEL Key suspends current operations then prompts for

CANCEL confirmation; if yes, the current job is cancelled. Also, pressing and
holding this key will reset the printer and clear temporary host settings;
see Section 5.6.2.

4.3.1 Print Quality Label

The Print Quality Label serves as an overall quality

indicator. Consisting of compliant fence and ladder bar
codes, assorted font sizes, and fill patterns, this format can
be used to ensure conformance as well as aesthetics.

4.3.2 Print Configuration CONFIGURATION COMMUNICATIONS

MON 09:09AM 28JUL2008 SERIAL PORT A:
PRINTER KEY: BAUD RATE:
6310-AC10-040623-235 9600 BPS

Print Configuration provides current database information. APPLICATION VERSION:

83-2284-11E 11.054 07/01/2008
PROTOCOL:
BOTH
PARITY:
MCL Version: 1.20.02-126
NONE
BOOT LOADER:
83-2405-11A 11.01 10/02/2007 DATA BITS:
8
UNLOCKED:
*NONE STOP BITS:
1
FPGA:

;
* SERIAL PORT B:
MACO:
Bulleted items indicate host changes not yet saved.
NOT INSTALLED
NOT SET
MACR: SERIAL PORT C:
00-90-c9-01-d0-84 NOT INSTALLED
SERIAL PORT D:
SYSTEM INFORMATION NOT INSTALLED
PRINT BUFFER SIZE: USB PORT:
100 in. NOT INSTALLED
FLASH SIZE: PARALLEL PORT A:
2 MB
RAM TEST: PORT DIRECTION:
UNI-DIRECTIONAL
PASS
OPTIONAL LANGUAGES: PARALLEL PORT A:
FRANCIAS.DLN NOT INSTALLED:
ITALIANO.DLN
DEUTSCH.DLN
ESPANOL.DLN
CONFI

68 A-Class
Downloaded from www.Manualslib.com manuals search engine
 4.3.3 Ribbon Test Label

The Ribbon Test Label serves as a transfer function indicator

for printers equipped with the thermal transfer option.
Consisting of a fence-oriented bar code, this format can be
used to ensure component functions and ribbon path
alignment.

4.3.4 Validation Label

The Validation Label serves as an overall quality indicator.

Consisting of compliant fence and ladder bar codes, assorted
font sizes, and black fill patterns, this format can be used to
ensure conformance as well as aesthetics.

4.3.5 Print Last Label

Print Last Label reprints the most recent format output by the printer.

; If a job was cancelled prior to completion, or if power was removed since the last
print job and this label request, VOID will be printed.

4.3.6 User-Defined Label

The User-Defined Label allows a template to be populated by variable data (via the Control
Panel or a USB qwerty keyboard). The template is a stored label format, where fields
delimited by the "&" become variable. The printer will prompt the user to enter these
variable field data. (For example, the stored label format could contain the data
19131423443&ENTER NAME. Afterward, when recalled from memory, the display will
indicate the variable field: ENTER NAME.)

• Variable data includes font ID, rotation, positioning, etc.

; • Error checking is not performed.

A-Class 69
Downloaded from www.Manualslib.com manuals search engine
 70 A-Class
Downloaded from www.Manualslib.com manuals search engine
 5 Operating, Adjusting and
Maintaining the Printer
5.1 Displayed Messages
During operation (when not in Menu or Test Mode) the printer displays several types of
information:

• Prompts and Condition Messages (see below); and

• Fault and Warning Messages (see Section 6.1.2).

5.1.1 Prompts and Condition Messages

Prompts appear when an action is required during operation, while Condition Messages
indicate an operational state.

Prompts and Condition Messages

Displayed Message Description Action

The password used to access

ACCESS DENIED Enter the correct password.
the secured menu was incorrect.

The printer is performing Allow the operations to

BUSY…..
internal operations. complete.

CALIBRATING The FEED Key was pressed and Allow the calibration to
SENSOR LEVELS held. complete.

Normal operation can

CALIBRATION COMPLETE Calibration has finished.
resume.

CANCEL BATCH The CANCEL or TEST Key was

Press ENTER to cancel all
pressed during a multiple label
ENTER KEY = YES! remaining labels in the job.
job.

A-Class 71
Downloaded from www.Manualslib.com manuals search engine
 Prompts and Condition Messages (continued)

Displayed Message Description Action

The CANCEL or TEST Key was

CANCEL REPRINT pressed during a fault. (See Press ENTER to cancel the
ENTER KEY = YES FAULT HANDLING / VOID AND reprint.
RETRY, Section 4.2.4.)

The FEED Key was pressed

following a fault and now the
CLEARING FAULTS No action is required.
printer is attempting to clear the
condition.

No action is required.
The network card is initializing,
Depending upon the
DMXNET INITIALIZING a normal condition following
settings, it may take a few
power-up or a reset.
minutes.

ENTER PASSWORD Enter the four-digit

This is the menu gateway.
0--- password for access.

An incorrect value has been Enter a valid setting or

INVALID ENTRY
entered. selection.

Verify that the option or

The selected option or feature
NOT INSTALLED feature is correctly installed.
cannot be found.
If so, call for service.

The MENU or TEST Key was Press ESC to return to

OFFLINE
pressed. Ready Mode.

The PAUSE Key was pressed (or

Pause Mode is enabled, see
PAUSED Press PAUSE.
Section 4.2.4) and now the
printer is in a paused condition.

The TEST Key was pressed and

held, or CLEAN HEAD NOW was
PRINTHEAD CLEANING No action is required.
selected, and now printhead
cleaning is in progress.

The printer is waiting to receive Send a label format,

READY
label formats, downloads, etc. download, etc.

72 A-Class
Downloaded from www.Manualslib.com manuals search engine
 Prompts and Condition Messages (continued)

Displayed Message Description Action

REMOVE RIBBON The TEST Key was pressed and

Remove ribbon and press
held, or CLEAN HEAD NOW was
PRESS ANY KEY any key to proceed.
selected, but ribbon is installed.

Press YES to accept the

changes, or NO to discard
Database changes were made them.
SAVE CHANGES?
that require confirmation.
; If required, a reset will
automatically occur.

SUCCESSFUL The selected operation was

Press any key to continue.
PRESS ANY KEY successfully completed.

The power switch has been No action is required. Wait

SYSTEM INITIALIZING turned ON or a reset has briefly while the process
occurred. completes.

SYSTEM RESET No action is required. Wait

A reset has occurred. briefly while the process
IN PROGRESS completes.

The Media Sensor is not Perform calibration; see

UNCALIBRATED
calibrated. Section 5.2.

SOP signal has been received,

Send a format from the
WAITING FOR DATA but the printer awaits label
host.
data.

Send the SOP signal from

WAITING FOR SIGNAL The printer awaits a SOP signal. the applicator to the GPIO
port.

XXXX OF XXXX A print job is in process, as

indicated by the batch total and No action is required.
PRINTING remaining label count.

A-Class 73
Downloaded from www.Manualslib.com manuals search engine
 5.2 Calibration
Calibration ensures correct media detection, and should be performed when Quick
Calibration fails (see Section 3.4).

5.2.1 Standard Method

Three calibration samples are required:

• Empty – with nothing over the sensor;

• Gap (or Mark) – with media liner, a notch, or a mark over the sensor; and,

• Paper – with the label (and liner, if any) over the sensor.

Calibrate the printer as follows:

; Ensure that the correct SENSOR TYPE is selected; see Section 4.2.1.

Step Action Displayed Message Comment

CANNOT CALIBRATE
Wait briefly for the
A Turn ON the printer. -or-
printer to initialize.
UNCALIBRATED

Press the MENU Key.

Then, with MEDIA Press the ESC Key to
B MEDIA SETTINGS
SETTINGS highlighted, abort this procedure.
press the ENTER Key.

Using the DOWN ARROW

Key, scroll to SENSOR
CALIBRATION then press Press the ESC Key to
C PERFORM CALIBRATION
the ENTER Key. Press the abort this procedure.
ENTER Key again to select
PERFORM CALIBRATION.

This sets the empty

With no media in the REMOVE LABEL STOCK value, where ‘yyy’
D
sensor, press the ESC Key. PRESS ESC KEY <yyy> represents the current
sensor reading.

(continued)

74 A-Class
Downloaded from www.Manualslib.com manuals search engine
 Step Action Displayed Message Comment

This sets the gap (or

mark) value, where ‘yyy’
represents the current
For die-cut media: sensor reading.
Proceed according to the
media type: SCAN BACKING ;

• Die-Cut –Remove a label PRESS ESC KEY <yyy> (1) See Section 3.2 for
or two from the liner sensor adjustment
then install the media. instructions.
Position the Media - Or, for reflective media:
Sensor under the liner (2) Do not position a
area and press the ESC SCAN MARK perforation over the
E Key. sensor when taking
PRESS ESC KEY <yyy> the sample.
• Notched (or Reflective) –
Install media. Position (3) For small notches or
the Media Sensor under - Or, for continuous reflective marks,
a notch (or black mark) media: ensure that the labels
and press the ESC Key. exit straight from the
REMOVE LABEL STOCK printer.
• Continuous – Press the
ESC Key. PRESS ESC KEY <yyy> (4) Unless otherwise
noted, do not move
the Media Sensor
after this step.

This sets the paper

value, where ‘yyy’
Proceed according to the represents the current
media type: sensor reading.

• All media except ;

Continuous – Position
label material (and liner, SCAN PAPER (1) If using preprinted
if any) over the sensor media, ensure that
F the area placed over
then press the ESC Key. PRESS ESC KEY <yyy>
the sensor is free of
• Continuous – Install text, graphics, or
media. Position the borders.
Media Sensor under the
stock and press the ESC (2) See Section 3.2 for
Key. sensor adjustment
instructions.

(continued)

A-Class 75
Downloaded from www.Manualslib.com manuals search engine
 Step Action Displayed Message Comment

Calibration was
successful.

; If ‘Warning Low
Observe the calibration
G CALIBRATION COMPLETE Backing’ is displayed,
result.
calibration was
successful (for
possible messages
see Section 5.1).

When calibrating gap or

reflective media, press
CALIBRATION COMPLETE
and hold the FEED Key
Press the ESC Key
until at least one label is
H repeatedly to exit menu Followed by...
output.
mode.
READY
The printer is now ready
for use.

5.2.2 Advanced Entry

Advanced Entry will override all previous calibration settings and should only be
; used when Standard Calibration attempts fail. Ensure that the correct SENSOR
TYPE is selected (see Section 4.2.1) before staring this procedure.

Advanced Entry is an alternate calibration method for special-case media types, where
sensor readings are taken using different sampling algorithms and from a list of these
readings the best algorithm is selected for manual entry into the database. Follow the steps
below to perform an Advanced Entry Calibration:

Step Action Displayed Message Comment

CANNOT CALIBRATE
Wait briefly for the printer
A Turn ON the printer. -or-
to initialize.
UNCALIBRATED

(continued)

76 A-Class
Downloaded from www.Manualslib.com manuals search engine
 Step Action Displayed Message Comment

Press the MENU Key.

Then, with MEDIA Press the ESC Key to
B MEDIA SETTINGS
SETTINGS highlighted, abort this procedure.
press the ENTER Key.

Using the DOWN ARROW

Key, scroll to SENSOR
CALIBRATION then press Press the ESC Key to
C ADVANCED ENTRY
the ENTER Key. Scroll to abort this procedure.
ADVANCED ENTRY and
press the ENTER Key.

Scroll to SENSOR GAIN Press the ESC Key to

D SENSOR GAIN
then press the ENTER Key. abort this procedure.

• If using preprinted
GAIN TRAN
labels, ensure that
*00 (0 – 31)
Place the label under the the sampling area is
<yyy>
Sensor Eye Mark and latch free of text, graphics,
the Head Lift Lever. Using and perforations.
E - Or, for reflective media:
the DOWN ARROW Key,
scroll to GAIN TRAN 00 • After ENTER is
GAIN REFL
and press the ENTER Key. pressed, an asterisk
*00 (0 – 31)
(*) appears to denote
<yyy>
selection.

GAIN TRAN
*00 (0 – 31)
Record the sensor reading The sensor reading,
<yyy>
(‘yyy’) as a Label Value in where ‘yyy’ represents
a table similar to the one the numeric sample, is
F - Or, for reflective media:
shown below, with 32 useful in locating the
rows, four columns, and best sensor position over
GAIN REFL
similar headings.) the media.
*00 (0 – 31)
<yyy>

Sample Calibration Table

Gain Number Label Value TOF Value Difference Value
00 252
01
02
…
31

(continued)

A-Class 77
Downloaded from www.Manualslib.com manuals search engine
 Step Action Displayed Message Comment

Press the UP ARROW Key,

GAIN TRAN
incrementing the Gain
*01 (0 – 31)
Number by one, and then
<yyy>
press the ENTER Key.
Record the sensor reading Where ‘yyy’ represents
- Or, for reflective media:
G as a Label Value in the the current sensor
table. reading.
GAIN REFL
*01 (0 – 31)
Repeat this step for each
<yyy>
of the remaining Gain
Numbers.

Sample Calibration Table

Gain Number Label Value TOF Value Difference Value
00 252
01 250
02 248
… …
31 009

Step Action Displayed Message Comment

Raise the printhead

assembly then proceed
according to the media
type:

• Die-cut Media –
Remove a label or two GAIN TRAN
from the liner then *31 (0 – 31)
position the Eye Mark <yyy>
over that area.
H - Or, for reflective media: See Section 3.2.
• Notched Media –
Position the Eye Mark GAIN REFL
over the center of a *31 (0 – 31)
notch. <yyy>

• Reflective Media –
Position the Eye Mark
over the center of a
face-down black mark.

(continued)

78 A-Class
Downloaded from www.Manualslib.com manuals search engine
 Step Action Displayed Message Comment

Lower and latch the Head

GAIN TRAN
Lift Lever.
*00 (0 - 31)
Where ‘yyy’ represents
<yyy>
Using the UP or the DOWN the current sensor
ARROW Key, set the Gain reading.
- Or, for reflective media:
I Number to 00 and then
press ENTER. After ENTER is pressed,
GAIN REFL
an asterisk (*) appears
*00 (0 – 31)
Record this reading as a to denote selection.
<yyy>
TOF Value for Gain
Number 00 in the table.

Sample Calibration Table

Gain Number Label Value TOF Value Difference Value
00 252 248
01 250
02 248
… …
31 09

Step Action Displayed Message Comment

GAIN TRAN
*01 (0 - 31)
Use the keys to increment
<yyy>
the Gain Number by one
Where ‘yyy’ represents
and then press the ENTER
J - Or, for reflective media: the current sensor
Key. Record the TOF Value.
reading.
Repeat this step for each
GAIN REFL
Gain Number.
*01 (0 – 31)
<yyy>

Sample Calibration Table

Gain Number Label Value TOF Value Difference Value
00 252 248
01 250 245
02 248 234
… … …
31 09 14

(continued)

A-Class 79
Downloaded from www.Manualslib.com manuals search engine
 Step Action Displayed Message Comment

In the table, where both • In this example, Gain

the Label Value and TOF Number 18 is chosen
GAIN TRAN
Value are at least 20, because, where both
*31 (0 - 31)
subtract the amounts and values are at least
<yyy>
record the result as a twenty, it has the
Difference Value (see highest Difference
K - Or, for reflective media:
below). Value.
GAIN REFL
Identify the largest
*31 (0 – 31)
Difference Value and then • This Gain Number will
<yyy>
the corresponding Gain be used to resample
Number. the media.

Sample Calibration Table

Gain Number Label Value TOF Value Difference Value
00 252 248 4
01 250 245 5
02 248 234 14
… … … …
15 188 63 125
16 184 51 133
17 179 38 141
18 174 25 149
19 170 19 N/A
… … … …
31 132 14 N/A

Step Action Displayed Message Comment

GAIN TRAN
*18 (0 - 31)
<yyy>
Scroll to the Gain Number
After ENTER is pressed,
determined in the
L - Or, for reflective media: an asterisk (*) appears
previous step and then
to denote selection.
press the ENTER Key.
GAIN REFL
*18 (0 – 31)
<yyy>

(continued)

80 A-Class
Downloaded from www.Manualslib.com manuals search engine
 Step Action Displayed Message Comment

Complete a table (see

example below) using
three new measurements,
as follows:

(A) Raise the printhead

assembly. Place the
label (attached to
liner) in the Media
Sensor then lower and
latch the Head Lift Where ‘yyy’ represents the
Lever. Record the GAIN TRAN current sensor reading.
sensor reading as P. *18 (0 – 31)
<yyy>
(B) Raise the printhead ; The re-sampled values
M assembly. Place the - or, for reflective media: may differ from those
liner, notch, or mark previously noted. This
in the Media Sensor GAIN REFL is normal; do not
then lower and latch *18 (0 – 31) readjust the Media
the Head Lift Lever. <yyy> Sensor.
Record the sensor
reading as G (or M).

(C) Raise the printhead

assembly. Remove all
media from the Media
Sensor then lower and
latch the Head Lift
Lever. Record the
sensor reading as E.

Press the ESC Key and The sensor readings must

N then the DOWN ARROW SENSOR LEVELS now be entered into the
Key. Press the ENTER Key. printer.

Selected Gain Table

Gain Number P (Paper) G (Gap) or M (Mark) E (Empty)
18 173 42 9

(continued)

A-Class 81
Downloaded from www.Manualslib.com manuals search engine
 Step Action Displayed Message Comment

PAPER SENSOR LEVEL

P* 198 G*000 E*000

GAP SENSOR LEVEL

P* 198 G*084 E*000

È
Using the DOWN ARROW
Key set the ‘Paper’ level to EMPTY SENSOR LEVEL
the value determined in P* 198 G*084 E*014
the previous step and
press the ENTER Key. The selection will change to
O
-Or, for reflective media: indicate the item for entry.
Repeat this step for the
‘Gap’ (or ‘Mark’) and the PAPER SENSOR LEVEL
‘Empty’ value. P* 015 G*000 E*000

GAP SENSOR LEVEL

P* 015 G*181 E*000

EMPTY SENSOR LEVEL

P* 015 G*181 E*213

Press the ESC Key

SAVE CHANGES?
repeatedly to exit the Selecting YES saves the
P menu and, when settings, while NO discards
NO YES
prompted, save the them.
changes.

(continued)

82 A-Class
Downloaded from www.Manualslib.com manuals search engine
 Step Action Displayed Message Comment

The printer is ready for

use.

; If the calibration
attempt fails, try
desensitizing the sensor
as follows:

Go to MEDIA SETTINGS
/ SENSOR
Press and hold the FEED
CALIBRATION /
Q Key until at least one label READY
ADVANCED ENTRY /
has been output.
SENSOR GAIN and
lower the corresponding
GAIN SETTING by one.
Exit the menu, saving
the changes. Test the
media at the new
setting and if necessary
repeat until a usable
GAIN SETTING is
obtained.

5.3 Printhead Adjustments

To ensure consistent print quality over the wide range of media types and sizes, the printer
is equipped with a Leveling Cam and a Burn Line adjustment.

5.3.1 Leveling Cam Adjustment

When using media sizes that are less than full width of the printhead, adjust the Leveling
Cam for even pressure distribution, as follows:

; If changing media sizes, readjust the Leveling Cam.

1. With the media loaded and the Head Lift Lever locked down, send a label format (or use
a Test format, see Section 4.3). Input a small quantity then begin printing.

A-Class 83
Downloaded from www.Manualslib.com manuals search engine
 Head Lift Lever Leveling Cam

2. While observing the printed output, rotate the Leveling Cam counterclockwise until the
image fades across the label, as shown in Example 1 (below).

3. While observing the printed output, rotate the Leveling Cam clockwise until the image is
complete, with even contrast, as shown in Example 2 (below).

Example 1 – Over adjustment Example 2 – Correct adjustment

; Under-adjustment of the Leveling Cam can cause problems that include ribbon
wrinkling, label tracking, and excessive platen and printhead wear.

84 A-Class
Downloaded from www.Manualslib.com manuals search engine
 5.3.2 Burn Line Adjustment

Adjust the Burn Line only after trying suggestions in Sections 5.3.1 and 3.5 to achieve print
conformance and aesthetic standards. If print quality remains unacceptable, adjust the Burn
Line as follows:

; If you have questions regarding this procedure, contact a qualified technician or

Datamax Technical Support before proceeding.

1. Load media (and ribbon, if required), as described in Section 3.1.

2. Loosen the two Locking Screws on the Printhead Assembly approximately ¼ turn
counterclockwise.

Printhead Assembly

Locking Screws

Adjustment Screws

3. Turn the Adjustment Screws counterclockwise to bring the printhead burn line (see
illustration, Section 5.5.1) forward (in the FEED direction) of the top of the platen.

4. Print a Validation Label; see Section 4.3.4. (The label should have a light, uneven
appearance.)

A-Class 85
Downloaded from www.Manualslib.com manuals search engine
 5. Tighten the Locking Screws until ‘snug’ (that is, tight enough to remove any play in the
printhead assembly, yet loose enough to allow the Adjustment Screws to move the
printhead).

6. Turn each Adjustment Screw clockwise about a ¼ turn (and 1/8 a turn for finer
adjustments). Typically, thick media requires a slight forward adjustment, while thin
media requires a backward adjustment. Print another Validation Label and examine the
print quality. Repeat Step 6 (see note below) until labels are produced that meet
conformance as well as aesthetic standards.

When the Locking Screws are ‘snug’, turning the Adjustment Screws
; counterclockwise will NOT move the printhead outward. If the printhead is
adjusted too far inward, restart the entire procedure beginning at Step 2.

7. Tighten the Locking Screws. Print a final Validation Label to verify the adjustment.

5.4 Printhead Replacement

• Use extreme care when handling the printhead; wear a wrist strap and
follow standard ESD prevention procedures.

• (2) If 24V OUT OF TOLERANCE is displayed (see Section 6.1.2), contact a

qualified technician or Datamax Technical Support before proceeding.

Replace the printhead as follows:

1. Turn OFF the printer. Raise the Access Cover.

2. Touch a bare metal part of the printer’s frame to discharge any static electricity that
may be present on your body. Unplug the printer.

3. With the Printhead Assembly in the down position, loosen the Captive Screw(s). Remove
the Pivot Screw and Washers that secure the Printhead Assembly. The following
drawings highlight the location of these components according to printer model:

86 A-Class
Downloaded from www.Manualslib.com manuals search engine
 Access Cover

A-4xxx models:

Printhead Assembly

Ground Cable
Screw

Pivot Screw
(and Washers)

Captive
Screw

Access Cover

A-6xxx models:

Printhead Assembly

Ground Cable
Screw

Pivot Screw
(and Washers)

Captive
Screws

A-Class 87
Downloaded from www.Manualslib.com manuals search engine
 4. Raise the Head Lift Lever then slide the Printhead Assembly forward. Remove the
Ground Cable Screw then slide the Printhead Assembly off the Pivot Shaft and place the
Printhead Assembly aside.

Head Lift Pivot

Lever Shaft

Printhead
Assembly

5. Carefully disconnect both Printhead Cables, and then remove the Printhead.

6. While carefully protecting the new Printhead, connect both Printhead Cables.

7. After ensuring that the Wavy Washer is in place, position the Printhead Assembly onto
the Pivot Shaft and, using the previously removed screw, reconnect Ground Cable to the
Printhead Assembly.

Head Lift
Lever Wavy
Washer

Printhead
Cables

Printhead

88 A-Class
Downloaded from www.Manualslib.com manuals search engine
 8. Slide the Printhead Assembly completely onto the Pivot Shaft and, using the previously
removed screw and washers, secure the Printhead Assembly.

9. Place the Printhead onto the locating pins (on the underside of the Printhead Assembly).
(Use the Alignment Window in the Printhead Assembly to center the edge of the
Printhead, as shown below, and then move the Printhead forward or backward to locate
the pins.)

; The drawing illustrates the

Alignment Window of a right
hand model printer, while left
hand models are mirrored in
orientation.

Printhead
Assembly

Alignment
Window

Printhead’s
Edge
Printhead

10. Secure the Printhead with the Captive Screw(s), but do not over-tighten.

11. Clean the Printhead using alcohol and allow it to dry; see Section 5.5.1.

12. Reload media, and ribbon (if removed), lower the Head Lift Lever into the locked
position. Plug in and turn ON the printer.

13. Print a Validation Label (see Section 4.3.4) then examine the printed label and, if
necessary, adjust the DARKNESS setting (see PRINT CONTROL / CUSTOM
ADJUSTMENTS, Section 4.2.2) to match the previously produced print contrast.

; A replacement printhead does not typically require alignment; however, if print

quality has changed, see Section 5.3.2.

A-Class 89
Downloaded from www.Manualslib.com manuals search engine
 5.5 Maintenance Schedule
This section details the recommended maintenance supplies, schedules, and methods.

Supplies

The following items will help safely and effectively clean the printer:

• Isopropyl alcohol
• Cotton swabs
• A clean, lint-free cloth
• Soft-bristle brush
• Soapy water and a mild detergent
• Compressed air
• Printhead Cleaning Cards or Cleaning Film

Schedule

The following table details the recommended cleaning schedules for various printer parts.

For your safety and to avoid damaging the printer, turn OFF and unplug the
printer before cleaning. Always take proper precautions when using
isopropyl alcohol, a flammable liquid.

Recommended Maintenance Schedule

Area / Item(s) Cleaning Interval * Method / Supplies

Exterior As needed, based on a weekly

Mild detergent; see Section 5.5.5.
Surfaces visual inspection.

Media Path / Compressed air or a soft brush and

As needed, based on a weekly
Media Sensor / isopropyl alcohol, as needed; see
visual inspection.
Peel Bar Section 5.5.4.

After each roll of labels, after Cotton swab dampened with

Peel Assembly
each roll of ribbon, or as needed. isopropyl alcohol; see Section 5.5.3.

• Thermal transfer media –

after each roll of ribbon. Cotton swab dampened with
isopropyl alcohol and, if necessary,
Printhead • Direct thermal media – after Cleaning Cards or Film; see Section
each roll of media, or as 5.5.1.
needed.

After each roll of labels, after Cotton swab dampened with

Rollers
each roll of ribbon, or as needed. isopropyl alcohol; see Section 5.5.2.

* Whichever interval occurs first.

90 A-Class
Downloaded from www.Manualslib.com manuals search engine
 5.5.1 Cleaning the Printhead

When bar codes become unreadable or if streaks appear in text and graphics, the printhead
may need cleaning. Debris buildup, left unattended, can reduce the printhead service life.
(See Section 4.2.1 to program cleaning prompts.) Depending upon the media and
parameters used, different cleaning methods are recommended, as detailed below:

Never use a sharp, hard or abrasive object on the printhead.

; Streaks can indicate a dirty or faulty printhead.

Proper cleaning is critical. To maintain peak

performance of the printer, Datamax O’Neil offers a
complete line of cleaning products including pens,
cards, films and swabs. Visit our website at
http://www.datamaxcorp.com/media/products/cleaning
to learn more. Certified Datamax – The worry free
choice for optimal printer performance.

Cotton Swab Procedure (for users of direct thermal media, or thermal transfer media with
wax ribbon):

1. Turn OFF and unplug the printer. Open the cover and raise the Head Lift Lever. Wait a
minute for the printhead to cool. Remove media and ribbon from the printer.

2. Using a Cotton Swab moistened (not soaked) with isopropyl alcohol, clean the Printhead
and its Burn Line.

A-Class 91
Downloaded from www.Manualslib.com manuals search engine
 Access Cover

Head
Lift Lever

Printhead

Cotton Swab
Burn Line

debris build-up
example

3. Allow the printhead to dry.

4. Reinstall media (and ribbon, if needed). Close the cover. Plug in and turn ON the printer.
Run a few sample labels and examine them. If symptoms persist, use the Cleaning Card
Procedure; otherwise, this completes the process. If the CLEAN HEAD SCHEDULE has
been set, enter the menu and select RESET COUNTER; see Section 4.2.1.

Cleaning Card Procedure (for users of direct thermal media, or thermal transfer media
with wax/resin ribbon combinations; also for unsuccessful Cotton Swab cleaning attempts):

1. Open the cover and raise the Head Lift Lever. Wait a minute for the printhead to
cool. Remove media and ribbon.

2. Place a Cleaning Card under the printhead. (Use part number 70-2013-01 for 4-inch
model printers and 70-2014-01 for 6-inch model printers.)

3. Lockdown the Head Lift Lever and disengage the Leveling Cam; see Section 5.3.1.

92 A-Class
Downloaded from www.Manualslib.com manuals search engine
 4. Close the cover. Press and hold the TEST Key until the Cleaning Card has been run
through the printer. (As an alternate, ‘CLEAN HEAD NOW’ can be selected, see Section
4.2.1.)

5. Reinstall media (and ribbon, if needed). If necessary, adjust the Leveling Cam. Close the
cover. Run a few sample labels and examine them. If symptoms persist, use the
Cleaning Film Procedure; otherwise, this completes the process.

Cleaning Film Procedure (for users of thermal transfer media and resin ribbon, when
printing with a Heat Value of 22 or higher, or when other methods prove unsuccessful):

1. Open the cover and raise the Head Lift Lever. Wait a minute for the printhead to
cool. Remove media and ribbon.

2. Place a sheet of Cleaning Film under the printhead. (Use part number 70-2087-01 for 4-
inch model printers; or, 70-2087-02 for 6-inch model printers.)

3. Lockdown the Head Lift Lever and disengage the Leveling Cam; see Section 5.3.1.

4. Close the cover. Press and hold the TEST Key until the Cleaning Film has been run
through the printer. (As an alternate, ‘CLEAN HEAD NOW’ can be selected, see Section
4.2.1.)

5. Turn OFF and unplug the printer. Open the cover and raise the Head Lift Lever and wait
briefly for the printhead to cool. Using a cotton swab moistened (not soaked) with
isopropyl alcohol, clean the printhead then allow it to dry.

6. Reinstall media (and ribbon, if needed). Plug in and turn ON the printer. Run a few
sample labels and examine them; if streaking is still present, see Section 6.1.

5.5.2 Cleaning the Rollers

Never use a sharp object to clean the rollers.

Clean the rollers as follows:

1. Turn OFF and unplug the printer. Raise the access cover.

A-Class 93
Downloaded from www.Manualslib.com manuals search engine
 2. Raise the Head Lift Lever. Lower the Peel Assembly Release Lever. Remove media and
ribbon.

Head Lift Lever Rollers

Peel Assembly Release Lever

Peel Assembly

3. Using a cotton swab dampened with isopropyl alcohol, clean the Rollers, rotating each as
necessary to clean its entire surface.

4. After allowing the Rollers to dry, replace ribbon and media. Close the Peel Assembly and
lower the Head Lift Lever into the locked position.

5. Close the access cover. Plug in and turn ON the printer. This completes the procedure.

5.5.3 Cleaning the Peel Assembly

Clean the Peel Assembly as follows:

1. Turn OFF and unplug the printer. Raise the access cover.

2. Raise the Head Lift Lever. Lower the Peel Assembly Release Lever. Remove media and
ribbon.

94 A-Class
Downloaded from www.Manualslib.com manuals search engine
 Head Lift Lever

Peel Assembly Release Lever

Peel Assembly

Latch Roller

Knurled Roller

3. Using a cotton swab dampened with isopropyl alcohol, clean the Latch Roller and the
Knurled Roller, rotating each as necessary to clean its entire surface.

4. After allowing the rollers to dry, replace ribbon and media. Close the Peel Assembly and
lower the Head Lift Lever into the locked position.

5. Close the access cover. Plug in and turn ON the printer. This completes the procedure.

A-Class 95
Downloaded from www.Manualslib.com manuals search engine
 5.5.4 Cleaning the Media Sensor, Media Path, and Peel Bar

Clean the Media Sensor, Media Path, and Peel Bar as follows:

1. Turn OFF and unplug the printer. Raise the access cover.

2. Raise the Head Lift Lever. Lower the Peel Assembly Release Lever. Remove media and
ribbon.

Ribbon Shield
(thermal transfer-equipped
models only)

Media Posts
Peel Bar

Media Guide
Media Sensor

3. Using compressed air or a soft brush, clean the media path (and ribbon path, on units
equipped with the thermal transfer option) including the Media Sensor and Peel Bar. Use
a cotton swab dampened with isopropyl alcohol as needed on areas of heavy buildup.

4. After allowing the components to dry, replace media, and ribbon (if needed). Close the
Peel Assembly and lower the Head Lift Lever into the locked position.

5. Close the access cover. Plug in and turn ON the printer. This completes the procedure.

96 A-Class
Downloaded from www.Manualslib.com manuals search engine
 5.5.5 Cleaning Exterior Surfaces

Clean the printer surfaces as follows:

1. Turn OFF and unplug the printer.

2. Using a soft cloth or sponge dampened with cleanser, wipe the exterior surfaces clean.

3. Allow the surfaces to dry.

4. Plug in and turn ON the printer.

5.6 Reset Methods

There are three reset levels for the printer.

5.6.1 Soft Reset

Soft Reset clears temporary host settings. To perform a Soft Reset, press and hold the
CANCEL Key (see Section 4.1) for approximately four seconds.

5.6.2 Level One Reset

The Level One Reset returns the factory default settings, or if saved a Factory Setting File.
To perform a Level One Reset, select SET FACTORY DEFAULTS (see Section 4.2.4).

5.6.3 Level Two Reset

The Level Two Reset returns the firmware default settings and clears all parameters. To
perform a Level Two Reset, press and hold the PAUSE, FEED, & CANCEL Keys while turning
ON the printer (see Section 4.1).

; Calibration will be required; see Section 5.2.

A-Class 97
Downloaded from www.Manualslib.com manuals search engine
 5.7 Updating the Firmware

Depending upon the firmware version, stored data on modules can be lost
when performing an update.

The printer’s application program (firmware) can be updated as versions become available.
Identify then download onto your computer’s hard drive the updated version of firmware for
your model printer from our web site at http://www.datamaxcorp.com

Follow the steps below to install the firmware:

; If updating to version 11.021 or greater, the Boot Loader must be updated before
proceeding; see Section 5.8.

Firmware Update Procedure

Step Displayed Message Action Comment(s)

As an example, this would be

Using the DOS copy entered as:
command (where copy A4212_1103A.zs lpt1
‘filename’ is the program
to be loaded and ‘lpt1’ is (Where ‘lpt1’ is the host
A READY the selected interface computer’s port; however, this
port), enter the selection can differ to include a
following: serial or other port, as the
printer is equipped.)
copy filename lpt1 As data is received, the Comm
Indicator will appear.

UPGRADING The new application program is

B No action required.
SOFTWARE being stored and verified.

The printer has automatically

A4212
C No action required. reset and is displaying the new
11.03 01/01/2008
firmware version.

The new application is now

D READY No action required.
running.

You may need to recalibrate the printer and reenter any custom settings. To verify the new
firmware version and current configuration, print a Configuration Label; see Section 4.3.2.

If the download was unsuccessful, the printer will perform a ‘warm reset’ and the

; original firmware will remain operational. (If the reset fails to occur, cycle the
power switch OFF and ON.) A list of error messages and possible solutions is given
below.

98 A-Class
Downloaded from www.Manualslib.com manuals search engine
 Firmware Update Error Messages

Displayed Message Descriptions / Possible Causes / Solutions

An error occurred during the decompression and transfer of

file data from cache storage into the Flash memory. Confirm
DECOMPRESSION ERROR
the firmware version and try the download again; however, if
the problem continues call for service.

Flash memory could not successfully be erased. Defective

ERROR ERASING FLASH Flash memory is a possible cause. Try the download again;
however, if the problem continues call for service.

The program could not successfully be written into Flash

memory. Defective Flash memory is a possible cause. Try the
ERROR WRITING FLASH
download again; however, if the problem continues call for
service.

The firmware downloaded is not compatible with the Main

Logic CCA, is for a different model printer, or is not supported
HARDWARE MISMATCH
by the boot loader version. See CONFIGURATION LEVEL,
Section 4.2.4, for details.

A error was detected during download, possible causes and

solutions include:
• An invalid or corrupted file was downloading. Try resaving
INVALID SOFTWARE
the file to the host. Download the file to the printer.
• A communications error occurred. Recheck the cabling and
port settings.

The software level being installed is not authorized for this

SOFTWARE MISMATCH
printer. See PRINTER KEY, Section 4.2.4, for details.

A-Class 99
Downloaded from www.Manualslib.com manuals search engine
 5.8 Updating the Boot Loader
Updates for the Boot Loader program can be found at ftp://ftp.datamaxcorp.com

Before performing an update, identify the printer’s current Boot Loader version by printing a
Configuration Label (see Section 4.3.2) and comparing the installed version to those
available from the FTP site. Download the desired version onto your computer’s hard drive
then follow the steps below to install the Boot Loader program.

If power is lost while UPGRADING SOFTWARE is displayed, the printer will

become non-functional and will require factory programming or a main logic
card.

Boot Loader Update Procedure

Step Displayed Message Action Comment(s)

As an example, this would be

Using the DOS copy entered as:
command (where
‘filename’ is the program copy BOOTXC99_1101.bs lpt1
to be loaded and ‘lpt1’ is
A READY the selected interface (Where ‘lpt1’ can differ to
port), enter the include other ports, as
following: available.)

copy filename lpt1 As data is received, the Comm

Indicator will appear.

UPGRADING The new program is being

B
SOFTWARE stored and verified.

C BOOTXC99_1101.bs The printer has reset.

No action required.
The new application is now
running.
D READY
; If UNCALIBRATED is
displayed, see Section 5.2.

If the boot loader update failed, try this alternate procedure:

; Press and hold the FEED and CANCEL Keys (see Section 4.1) while turning ON the
printer. After SEND SOFTWARE is displayed, release the keys then re-send the file
as described above.

100 A-Class
Downloaded from www.Manualslib.com manuals search engine
 5.9 Downloading Fonts
Fonts (KANJI, HANGUL and CHINESE) can be downloaded and stored in a printer module.
Font files are identified by part number and are protected by lock bits, which unlocked by
entering the correct 6-digit code via the Control Panel.

The printer can be easily and quickly updated:

A. Identify then download onto your computer’s hard drive the desired file for the printer
from our web site at http://www.datamaxcorp.com

B. Call to get the unlock code and enter it into the printer. Turn OFF the printer.

C. Turn OFF the printer. Connect your computer to the printer via the parallel or USB port,
and then turn ON the printer.

D. Using the Windows print driver, open the Printer Properties box and select the 'Tools'
tab. Then, from the 'Action' drop-down box, select 'Send File to Printer.'

E. When prompted, browse to the downloaded font file on your computer's hard drive (or
floppy disk) and then send that file to the printer.

; If protected, the destination module must first be unprotected.

With a successful download and installation, the printer will reset. Installed font files can be
identified by part number and appear on the configuration label (and system display). The
following table lists possible font downloading messages:

Font Download Messages

Displayed Message Descriptions / Possible Causes / Solutions

ACCESS DENIED
A font file of the same name already exists in memory.
FILE EXISTS

The printer has an insufficient configuration level for an

ACCESS DENIED encrypted plug-in, an unlocked font bit, or key mismatch.
Verify the Configuration Level of the printer by examining the
SOFTWARE MISMATCH Printer Key then compare it to the software level requirement
for the file being installed.

A wrong file format, file header is corrupt or a transmission

error has occurred. Confirm the font version and try the
INVALID HEADER
download again; however, if the problem continues call for
service.

A-Class 101
Downloaded from www.Manualslib.com manuals search engine
 Font Download Messages (continued)
Displayed Message Descriptions / Possible Causes / Solutions

The download content was corrupted or a transmission error

occurred. Check for corruption by printing a configuration label
or by looking at the system window; a double question mark
INVALID IMAGE
before the plug-in part number indicates corruption. Try the
download again; however, if the problem continues call for
service.

The file was successfully installed; the printer will perform an

SUCCESSFUL
automatic reset.

Insufficient memory space for the file exists in the destination

SYSTEM FAULT module. Try selecting a different destination module or clear
some space on the module and perform the download again.

The file was successfully decrypted, verified, and is now being

WRITING FLASH
written into the destination module.

WRITING FLASH The file failed checksum verification after being written to the
module. Try the download again; however, if the problem
FAILED continues call for service.

Downloaded Font Removal

When deleting a plug-in, all files contained within that directory will also be deleted; see
MODULES / DELETE FILE, Section 4.2.3.

102 A-Class
Downloaded from www.Manualslib.com manuals search engine
 6 Troubleshooting

6.1 Problem Resolution

When a problem is encountered, the information in this section will help resolve it. Locate
the description of the problem to find an appropriate solution. For problems that are
accompanied by a displayed message, see Section 6.1.2.

Depending on your labeling program and the printer's menu settings, some
commands and selections can be ignored. See HOST SETTINGS (Section 4.2.5) for
; more information and consult your software vendor for program information. If you
have questions or if problems persist, contact a qualified technician or Datamax
Technical Support.

6.1.1 General Resolutions

The following table lists problems that may not be accompanied by a displayed message:

If experiencing this
Try this solution…
problem…

Blank display (but the The display contrast may set too low (press and hold the MENU
backlight is ON): Key; see Section 4.1.1).

Calibration may be needed (press and hold the FEED Key; see
Erratic feeding:
Section 3.4).

Check the following possibilities:

• Hex Dump Mode may be enabled (disable it; see Section

Erratic printing: 6.2); or,

• If using serial communication, check the host and printer

port settings (settings must match; see Section 4.2.5).

You may be using an incorrect type – Intellifont™ format is

Intellifont™ will not
Little/Big Endian specific and the printer uses Big Endian (refer
print:
to your font supplier for information).

A-Class 103
Downloaded from www.Manualslib.com manuals search engine
 General Resolutions (continued)

If experiencing this
Try this solution…
problem…

Check the following possibilities:

• The Leveling Cam may be incorrectly adjusted (adjust it;

see Section 5.3.1); or,
Light or no print on the
side of the label: • The Platen may be dirty or worn (clean and inspect; see
Section 5.5.2).

• The HEAD BIAS setting may be incorrect (check the setting;

see Section 4.2.4).

Check the following possibilities:

• Check the format for character or image placement outside

the label dimensions (all row / column values must allow for
character and bar codes space for printing within the format
size);

• Available memory may have been exceeded by the format

Missing label requirements (try reducing the memory allocation to either
information: the INTERNAL MODULE or SCALEABLE FONT; see Section
4.2.4);

• If using serial communication, ensure that the interface

cable meets requirements (verify necessary pin outs; see
Section 2.2.2.2); or,

• The HEAD BIAS setting may be incorrect (check the setting;

see Section 4.2.4).

Check the following possibilities:

• Verify that the AC power cord is connected to and that the

power switch is ON (for details see Section 2.2.4);
No power (display
• Verify that the AC outlet is functioning, or move the printer
backlight is OFF):
to another location on a different circuit;

• Replace a possibly damaged AC cord; or,

• The line fuse may be blown (call for service).

104 A-Class
Downloaded from www.Manualslib.com manuals search engine
 General Resolutions (continued)

If experiencing this
Try this solution…
problem…

Test the heat reactivity of the labels then proceed accordingly:

No print using direct • If the labels react, increase the HEAT setting via the
thermal media (labels software program or through the menu (see Section 4.2.2);
advance normally): or,

• If the labels do not react, install different media.

Examine the used ribbon for an image:

• If an image is on the ribbon, verify that the ribbon was

correctly installed. (Confirm the coated side by pressing the
label’s sticky side against the ribbon, where ink will lift from
the coated side.) Clean the printhead (see Section 5.5.1)
then correctly install the ribbon (see Section 3.3); or,
No print using thermal
If no image is on the used ribbon, try the following:
transfer media (labels
advance normally):
• Run a Test label, and if an image printed then ensure that
the protocol and port settings for the printer and host
match; see Section 4.2.5.

• Increase the HEAT setting; see Section 4.2.2.

• Verify that the media and ribbon combination is compatible;

see Section 7.2.

Ensure that the printer is at READY then observe the display

when sending your label format to the printer and proceed
accordingly:

• If Receiving Data (see Section 4.1) is not indicated, check

Nothing prints when
the protocol, port settings and / or IP Address between the
using a software
printer and host. If networking, check for the appropriate
program (Test labels
Current State Icon. Also, ensure that the interface cable
print normally):
meets the requirements of the printer and host, and that it
is properly connected; or,

• If Receiving Data is indicated, disable COMMUNICATIONS /

ESC SEQUENCES; see Section 4.2.5.

A-Class 105
Downloaded from www.Manualslib.com manuals search engine
 General Resolutions (continued)

If experiencing this
Try this solution…
problem…
Check the following possibilities:

• Check the Leveling Cam for correct adjustment (readjust if

necessary; see Section 5.3.1);

• Review the print quality controls (adjust if necessary; see

Section 3.5);
Poor print quality:
• If using thermal transfer, check the media and ribbon
compatibility (use a recommended combination; see
Section 7.2); or,

• Check for a dirty Printhead (clean it if necessary; see

Section 5.5.1).

Check the following possibilities:

• Calibrate the printer (see Section 3.4);

Skips labels when
printing: • Adjust the Media Sensor (see Section 3.2); or,

• If the label format is within 1/8 inch of the media’s edge,

reduce or move the format slightly away.

6.1.2 Warning and Fault Messages

The printer displays messages when the possibility of a problem or an actual fault
occurs. Depending upon the displayed message, find the possible action or solution
in the tables below.

; Warning and Fault Messages do not appear when in Menu or Test Mode.

Warning Messages

Displayed for about three seconds, Warning Messages assume a low priority and
indicate a pending change in printer configuration, or an operating condition that
could lead to a fault.

106 A-Class
Downloaded from www.Manualslib.com manuals search engine
 Warning Messages

Displayed Message Description Possible Solution(s)

The printer has detected a No action is required. If the

24V OUT OF TOLERANCE drop in the 24-volt power problem continues, cycle the
supply. power OFF and ON.

Defective printhead
Replace the printhead if print
DOT FAILURE elements have been
quality becomes unacceptable.
detected.

No action is required. During

Only a small difference
GAP MODE calibration, labels mounted on a
exists between the
transparent liner or notched
measured ‘empty’ and
WARNING LOW BACKING media may give this indication.
‘gap’ sensor readings.
A slight delay in the ‘Out of
Stock’ message may occur.

AC line voltage has been lost.

The power switch was turned
OFF or the line fuse has blown.
Power has been removed
If unable to restore power using
GOODBYE and printer shutdown is in
the power switch, try moving
progress.
the printer to another location
and if the condition persists,
call for service.

Clean the printhead (see

Section 5.5.1).
The scheduled printhead
HEAD NEEDS CLEANING cleaning distance has been
To change the cleaning setting,
reached.
enter Media Settings /
Printhead Cleaning Menu.

The host has changed the

To save these changes, send a
configuration of the
host reset command (in DPL);
printer, but those changes
HOST CHANGES PENDING or, to discard the changes,
cannot take effect until a
perform a soft reset (see
‘host reset command’ is
Section 5.6.1).
issued.

A-Class 107
Downloaded from www.Manualslib.com manuals search engine
 Warning Messages Fault Messages (continued)

Displayed Message Description Possible Solution(s)

The selection you are

attempting to make is not Enter a different setting or
INVALID ENTRY valid or is not within the parameter that falls within the
acceptable parameter acceptable range.
range.

Possible low or fluctuating line

voltage levels have been
The printer has detected a sensed. If the condition
LOW VOLTAGE
low operating voltage. persists, try moving the printer
to another outlet, or call for
service.

The ribbon supply is

RIBBON LOW Load ribbon soon.
almost empty.

Possible faulty Main Logic CCA.

The printer was unable to
Retry your save. If the
RTC RAM FAILURE save settings in permanent
condition persists, call for
memory.
service.

Wait for the printhead to cool.

A high printhead Afterward, when the printhead
TEMPERATURE PAUSE temperature has been reaches an acceptable
detected. temperature, printer operations
will automatically resume.

Fault Messages

These high priority messages alert you to a printer fault condition. (Alternate
messages may occur when downloading font, firmware, or Boot Loader files.)

; To return operation after a fault occurs, the fault must be corrected and the FEED
Key pressed.

108 A-Class
Downloaded from www.Manualslib.com manuals search engine
 Fault Messages

Displayed Message Description Possible Solution(s)

The printer has detected Cycle printer power OFF and

ADC FAULT an analog to digital circuit ON. If the fault does not clear,
converter failure. call for service.

The printhead is in the ‘up’ Lower and lock the Head Lift
CLOSE HEAD / COVER position or the Cover Lever or close the Access
Sensor is open. Cover; see Section 1.2.

The printer has detected a Cycle printer power OFF and

DMA FAULT Direct Memory Access ON. If the fault does not clear,
failure. call for service.

Press any key to continue.

Ensure that media was removed
from the media sensor during
the appropriate calibration
GAP MODE Consistently low sensor steps; also, ensure that ribbon
readings have been has been correctly loaded and
CANNOT CALIBRATE detected for the media. that the sensor is clean (see
Section 5.5.4). Retry the
calibration. If the problem
persists, try Advanced Entry
Calibration (see Section 5.2.2).

Press any key to continue.

Ensure that media was removed
from the media sensor during
the appropriate calibration
GAP MODE Consistently high sensor
steps; also, ensure that ribbon
readings have been
has been correctly loaded and
FAULTY SENSOR detected for the media.
that the sensor is clean (see
Section 5.5.4). Retry the
calibration. If the problem
persists, call for service.

A-Class 109
Downloaded from www.Manualslib.com manuals search engine
 Fault Messages (continued)

Displayed Message Description Possible Solution(s)

Scheduled cleaning has Clean the printhead (see Section

HEAD CLEANING FAULT exceeded three times the 5.5.1).
selected distance.

Examine the printer for media

then proceed accordingly:

• If the printer is out of

stock, load media; or,

• If stock is loaded, ensure

The printer cannot detect
OUT OF STOCK that the Media Sensor is
the presence of media.
calibrated (see Section
3.4), properly positioned
(see Section 3.2) and, if
the media has large gaps
that the PAPER OUT
DISTANCE is adjusted (see
Section 4.2.1).

Possible causes include a

firmware update, a power Press the FEED Key in an
failure or reset during a attempt to identify and then
POSITION FAULT
ribbon, out of stock or TOF clear the fault. Perform
fault, and incomplete calibration (see Section 3.4).
calibrations.

Cycle printer power OFF and ON.

A problem within the print
PRINT ENGINE FAULT If the fault does not clear, call
logic has been detected.
for service.

Cycle printer power OFF and ON.

A memory failure has been
RAM FAULT If the fault does not clear, call
detected.
for service.

110 A-Class
Downloaded from www.Manualslib.com manuals search engine
 Fault Messages (continued)

Displayed Message Description Possible Solution(s)

Press any key to continue.

Ensure that the reflective mark
REFLECTIVE MODE was inserted face down. Also,
Consistently low sensor
ensure that the sensor is clean
readings were detected.
CANNOT CALIBRATE and that the reflective mark is
made from carbon-based ink.
Retry calibration.

Press any key to continue.

Ensure that media was removed
from the media sensor during
REFLECTIVE MODE
Consistently high sensor the appropriate calibration
readings were detected. steps; also ensure that no labels
FAULTY SENSOR
are stuck in the media sensor.
Retry calibration. If the problem
persists, call for service.

If using direct thermal stock,

change the Media Type setting
to Direct Thermal; otherwise
ensure that ribbon is installed.
Two causes are possible:
Press the FEED Key to clear the
(1) The Thermal Transfer fault -- if the fault does not
media type has been clear check the Ribbon Hubs for
selected, but no ribbon free movement. Also, ensure
RIBBON FAULT movement or only sporadic that the ribbon core fits snugly
movement has been onto the supply hub, and that
detected; or, the ribbon is not slipping or
stalling as labels print. If no
(2) The ribbon sensor binding, slipping, or stalling is
values have changed. apparent press and hold the
FEED Key until at least three
labels have been output. If the
fault does not clear, call for
service.

Turn OFF the printer. Ensure

that the printer has been
The printer has shutdown
installed within an acceptable
TEMPERATURE FAULT due to a high printhead
environment. DO NOT restart
temperature.
operation until the printhead
cools.

A-Class 111
Downloaded from www.Manualslib.com manuals search engine
 Fault Messages (continued)

Displayed Message Description Possible Solution(s)

Check the following possibilities:

• Calibration may be necessary

(see Section 3.4);

The printer could not find a • The Media Sensor may need
TOF mark within the adjustment (see Section 3.2);
maximum length setting,
or TOF was encountered in • The Media Guide may need
an unexpected place. adjustment (see Section 3.1);
TOP OF FORM FAULT
• The Leveling Cam may need
; When the SENSOR
adjustment (see Section
TYPE is REFLECTIVE,
5.3.1);
this indication is given
for Out Of Stock.
• The maximum label length
may need to be increased
(see Section 4.2.1); or

• The Media Sensor may need

to be cleaned (see Section
5.5.4).

6.2 Hex Dump Mode

Hex Dump Mode is a useful diagnostic tool for debugging label formats and hardware
problems, as received host data strings are printed without interpretation by the printer.

• To enter Hex Dump Mode, press the MENU Key and select DIAGNOSTICS. Go to HEX
DUMP MODE then select ENABLED and press the ENTER Key. Exit the menu, saving your
changes.

Afterward, HEX DUMP MODE will be displayed and all received data will be printed in
hexadecimal code (along with the ASCII equivalents); see example below:

112 A-Class
Downloaded from www.Manualslib.com manuals search engine
 To decode the data the Class Series 2 Programmer’s Manual is an essential reference (see
the Accessories CD-ROM). Also, some software programs use bit mapping, which can make
analysis difficult – contact Datamax Technical Support with any questions.

; To return normal operating mode, enter DIAGNOSTICS and disable HEX DUMP
MODE. Then, exit the menu, saving your changes.

A-Class 113
Downloaded from www.Manualslib.com manuals search engine
 114 A-Class
Downloaded from www.Manualslib.com manuals search engine
 7 Specifications

7.1 Printer Specifications

This section identifies parameters and features of the printer models.

Embedded Bar Codes & Fonts

See the Class Series 2 Programmer’s Manual for details.

Interfaces

Types: Main Logic CCA -

(1) Parallel, IEEE 1284 Compliant
(1) Serial, DB9 RS-232/422/485 (configurable)
(1) USB, Version 1.1 Compliant

Applicator Interface CCA -

(1) Serial, EIA RS-232 DB9 (configurable)
(1) Serial, EIA RS-232 RJ45
(2) General Purpose Input/Output Port:
Signal Inputs: Opto-coupled
Signal Outputs: 500 mA max. sinking current
Voltage Outputs:
+5 VDC, fused (resettable) @ 0.75 amps
+24 VDC, fused (resettable) @ 1.6 amps

Serial Data Rate: 1200 to 115,000 bits per second (COM A)

Handshaking: Xon/Xoff; CTS/DTR

Parity: Even, Odd, or None

Stop Bits: 1 or 2

Data Bits: 7 or 8

A-Class 115
Downloaded from www.Manualslib.com manuals search engine
 Electrical

Power Supply: Auto-ranging switching type.

AC Input Voltage Range: 90 – 132 / 180 – 264 VAC @ 47 – 63 Hz, auto-ranging

Grounding: Unit must be connected to a properly grounded circuit.

Power Consumption: A-4xxx models: 90 watts, typical operating;

10 watts, standby

A-6xxx models: 120 watts, typical operating;

10 watts, standby

Printhead Protection: Thermistor sensor shutdown with over-temperature

occurrence, and automatic printing resumption after
cooling.

Environmental

Operating Temperature: 40° F – 100° F (4°C – 38° C)

Operating Humidity: 10% – 90% (non-condensing)

Storage Temperature: -40° F – 150° F (-40° C – 60° C)

Storage Humidity: 5% – 95% (non-condensing)

Dust: Non-conducting, non-corrosive

Electromagnetic Radiation: Moderate RF fields can be tolerated.

Mechanical

Height: All models: 11.81 inches (30.0 cm)

Width: All models: 9.67 inches (24.6 cm)

Depth: A-4xxx models: 15.35 inches (39.0 cm)

A-6xxx models: 17.35 inches (44.0 cm)

Weight: A-4xxx models: 34 pounds (15.3 kg)

A-6xxx models: 37 pounds (16.7 kg)

116 A-Class
Downloaded from www.Manualslib.com manuals search engine
 Printing

Type: Direct Thermal or optional Thermal Transfer

Speed Range: A-4212 & A-6212: 2 – 12 IPS (50 – 304 MMPS)

A-4310 & A-6310: 2 – 10 IPS (50 – 254 MMPS)

A-4408: 2 – 8 IPS (50 – 203 MMPS)

A-4606: 2 – 6 IPS (50 – 152 MMPS)

Resolution: A-4212 & A-6212: 203 DPI (8.0 DPMM)

A-4310 & A-6310: 300 DPI (11.8 DPMM)

A-4408: 406 DPI (16.0 DPMM)

A-4606: 600 DPI (23.6 DPMM)

Nominal Dot Size: A-4212 & A-6212: .0043 X .0052 in. (.11 X .13 mm)

A-4310 & A-6310: .0027 X .0043 in. (.07 X .11 mm)

A-4408: .0013 X .0018 in. (.05 X .07 mm)

A-4606: .0008 X .0015 in. (.03 X .06 mm)

Maximum Print Width: A-4212 & A-4408: 4.10 inches (104.0 mm)

A-4310 & A-4606: 4.16 inches (105.7 mm)

A-6212: 6.62 inches (168.1mm)

A-6310: 6.40 inches (162.6 mm)

Length Range: .25 – 99.99 inches (6 – 2500 mm)

Flash Memory: 4 MB or optional 8 MB

DRAM Memory: 16 MB

Justification* (media edge

to Dot 1 distance): All RH models; A-4212 LH; & A-4408 LH: .07 in. (1.8 mm)
A-4310 LH; A-4606 LH; & A-6212 LH: 0
A-6310 LH: .054 in. (1.4 mm)

* Where RH denotes Right Hand (see Section 1.2.1) and LH denotes Left Hand (see Section 1.2.2).

A-Class 117
Downloaded from www.Manualslib.com manuals search engine
 Media & Ribbon

Media Types: Wound-out labels only and tag stock; roll-fed, die-cut,
notched, reflective, continuous, and fan-fold. Flat
printable side, with no more than .0007 in. (.018 mm)
protrusions on the opposite side (see below).

Ribbon Types: ‘Coated Side In’ or ‘Coated Side Out’.

Ribbon Width Range*: A-4xxx models: 1 - 4.65 inches (25 – 118 mm)
A-6xxx models: 2 - 6.7 inches (51 – 170 mm)
*The ribbon width should slightly exceed the label width (and
backing material).

Ribbon Length: 1968 feet (600 meters)

Ribbon Core Size: 1.01 inches ± .006 inches (25.6 mm ± .2 mm) inner
diameter, and core not to protrude beyond the ribbon
edge.

Media Dimensions: Reference the drawing and table below:

I
G
F

J
D K

A
C
E B

Side View Top View Back View

118 A-Class
Downloaded from www.Manualslib.com manuals search engine
 [1]
Media Dimensional Requirements

A-4xxx models A-6xxx models

Designator Description Minimum Maximum Minimum Maximum
inches mm inches mm inches mm inches mm
A Label width 1.00 25 4.65 118 2.00 51 6.7 170
B Liner width 1.00 25 4.65 118 2.00 51 6.7 170
[3]
C Gap (or notch) between labels .08 2 – – .08 2 – –
D Label length[3] .25 6 – – .25 6 – –
E Media thickness .0025 .06 .01 .25 .0025 .06 .01 .25
F Notch opening width .08 2 – – .08 2 – –
G Media edge to sensor aperture .20 5 2.25 70 .20 5 2.25 70
H Reflective mark width[2,3] .47 12 4.65 118 .47 12 6.7 170
I Distance between reflective marks[2,3] .25 6 – – .25 6 – –
J Reflective mark length[2,3] .08 2 – – .08 2 – –
K Label repeat distance[3] .33 8 – – .33 8 – –
[1]
Referenced in the direction of label feed.
[2]
The reflective (black) mark must be carbon based, placed on the backside of the stock, and the reflectance shall be less than 10% at
wavelengths of 640 – 950 nm.
[3]
The maximum allowable length of the combined label and gap (or mark) measurement cannot exceed 99.99 inches.

A-Class 119

Downloaded from www.Manualslib.com manuals search engine

 7.2 Approved Media and Ribbon
Media (and ribbon for thermal transfer) is an important determinant in the throughput,
quality, and performance of the printed product. The following overview is an introduction to
the different types of material that can be used in the printer. For complete information and
advice regarding a specific application, consult a qualified media specialist or a Datamax
Media Representative. Also available is an informative white paper, "A Brief Introduction to
Media," which can be found on our website at www.datamaxcorp.com

Direct Thermal

Consider three important factors when selecting direct thermal stock:

• The abrasiveness of the material that covers the thermal reactive layer of the paper;
• The amount of heat required to start the chemical reaction; and,
• The ability of the media to control that chemical reaction.

Thermal Transfer

Consider three important factors when selecting thermal transfer media and ribbon
combinations:

• Label top coating and ribbon combinations may affect image quality;
• Ribbon back coating can provide printhead protection and, depending upon the formula,
help reduce static buildup; and,
• The ribbon width, when slightly wider than the media, can also guard the printhead
against media abrasion.

Media and Ribbon Selection

To achieve optimum print quality and maximum printhead life, we specify the use of
DATAMAX® brand media. These supplies are specially formulated for use in our printers;
use of non-Datamax supplies may affect the print quality, performance, and life of the
printer or its components. For a current list of approved media, please contact a Media
Representative at (407) 523-5650.

Suggested applications are listed below:

Media and Ribbon Overview

Print Print Image

Direct Thermal Media
Speed* Energy Durability
Datamax DTL-HSM 10 – 12** Medium Low
Datamax DTL-HSH 10 – 12** Medium Low

120 A-Class
Downloaded from www.Manualslib.com manuals search engine
 Media and Ribbon Overview (continued)

Ribbon Print Print Image

Thermal Transfer Media
Type Speed* Energy Durability
Great Label TTL™ GPR Plus™ 10 – 12** Medium Medium

Coated and uncoated paper, tag Wax

2 – 10 Low Low
stock, some films and synthetics GPRPlus™

Coated and glossy paper, tag Wax/Resin

2–8 Medium High
stock, some films and synthetics PGR+

Synthetics and films Resin SDR 4–6 High High

* Given in inches per second.
** Highly recommended for optimum quality at speeds above 10 IPS.

A-Class 121
Downloaded from www.Manualslib.com manuals search engine
 122 A-Class
Downloaded from www.Manualslib.com manuals search engine
 Appendix A

Module Assignments

Module Assignments

Designator Size Type / Use

DRAM [1]. Default, as assigned (see SYSTEM SETTINGS /

1024 KB
D DEFAULT MODULE, Section 4.2.4). Storage for graphics,
(default size)
fonts, and label formats.

512 KB FLASH. Storage for graphics, fonts, and label formats.

[2]
G
See [3], FLASH (Optional Expanded Flash Main Logic CCA).
below. Storage for graphics, fonts, and label formats.

See [3], FLASH (Optional Expanded Flash Main Logic CCA).

X
below. Storage for graphics, fonts, and label formats.

Y 128 KB FLASH. Main Logic CCA. Reserved for EFIGS.

[1]
When power is removed from the printer, stored data will be lost.
[2]
Availability and size is dependent upon Main Logic CCA type; reference the Configuration Label.
Also, Flash memory has a limited number of writes (approximately 100,000) and is intended for
permanent (or semi-permanent) storage.
[3]
Modules G and X are partitioned to equal the sum of the total space available, approximately
6.5MB.

File Handling Messages

Depending upon the module and operation selected, several messages are possible when
using the file handling system:

A-Class 123
Downloaded from www.Manualslib.com manuals search engine
 File Handling Messages
Displayed
Description Possible Solution(s)
Message

Insufficient space exists to store the file or

The copy or format the module is protected - try storing to a
FAILED
request has failed. different location. (If the problem persists,
this could indicate a hardware problem.)

FILE EXISTS, An existing file of the

same name and type Select YES to overwrite, or NO to exit.
OVERWRITE?
was found.

Formatting has been

MODULE
denied because the Unprotect the module.
PROTECTED
module is protected.

Ensure the file is present:

• Following a Print File request, this is

normal when no files are available for
printing (also note that some files will
print only the file name);
No associated files can
NO FILES • Following a Process File request, this is
be found to perform the
AVAILABLE normal when no files are available for
requested action.
processing (also note that some files
may not display); or,

• Following a Copy File request, this is

normal when no files are available for
copying (also note that internal
database files cannot by copied).

Recheck the type of file requested for

The file type requested is printing or processing, and ensure that it
NOT SUPPORTED
not supported. matches one of the available types for that
function.

The file requested will be

PROTECTED, Select YES to override protection and copy
copied to a protected
COPY FILE? the file, or NO to exit.
module.

Format the module.

The module is
UNFORMATTED FORMAT MODULE will erase all
unformatted.
data in the selected memory.

124 A-Class
Downloaded from www.Manualslib.com manuals search engine
 Cut Behind Setup

The printer can queue then cut a specified number (0 – 2) of small labels, resulting in a
throughput increase. To improve throughput when cutting batches of small labels, follow the
procedure below:

1) Measure the length (L) of your media, label edge to label edge including gap, if any.

2) Determine the distance** (D) from the burn line to cutter blade.

**This distance may vary between printers and require slight modification.

3) Calculate the Cut Behind number (N) by dividing the distance (D) by the length (L) of
the media.

N=D÷L

4) Calculate the Present Distance (PD) by subtracting the product of the length (L) and Cut
Behind number (N) from the distance (D).

PD = D – (N x L)

5) Enter the calculated Present Distance (PD) as the PRINT CONTROL / PRESENT DISTANCE
setting; see Section 4.2.2.

6) Enter the calculated Cut Behind number (N) as the PRINTER OPTIONS / CUTTER setting
(see Section 4.2.3) and then exit the menu and save your settings.

7) Verify the setup. With media installed, repeatedly press FEED to test the cut location:

• If correct, the printer is ready for use; or,

• If incorrect, adjust the PRESENT DISTANCE accordingly – increase the setting to

move the cut farther out or decrease the setting to move the cut closer.

• If Distance (D) is larger than 4 inches (101 mm), the printer will not retract when
; idle and blank labels will be lost.

• FAULT HANDLING / VOID AND RETRY should not be used; see Section 4.2.4.

A-Class 125
Downloaded from www.Manualslib.com manuals search engine
 126 A-Class
Downloaded from www.Manualslib.com manuals search engine
 Appendix B

Print Resolutions and Widths

Print Resolutions and Widths

Maximum Print Width Default
Model Resolution
Inches Millimeters Setting
203 dots/inch
A-4212 4.10 104 4.10
(8 dots/mm)
300 dots/inch
A-4310 4.16 105.7 4.16
(11.8 dots/mm)
406 dots/inch
A-4408 4.10 104 4.10
(16 dots/mm)
600 dots/inch
A-4606 4.16 105.6 4.16
(23.6 dots/mm)
203 dots/inch
A-6212 6.62 168.1 6.62
(8 dots/mm)
300 dots/inch
A-6310 6.40 162.6 6.40
(11.8 dots/mm)

Speed Ranges

Speed Ranges and Defaults

Model & Range Default Setting
Function IPS MMPS IPS MMPS
A-4212: Print 2-12 51 – 305 8.0 203
Feed 2-12 51 – 305 8.0 203
Reverse 2-5 51 – 127 4.0 102
Slew 2-16 51 – 406 8.0 203
A-4310: Print 2-10 51 – 254 8.0 203
Feed 2-12 51 – 305 8.0 203
Reverse 2-5 51 – 127 4.0 102
Slew 2-16 51 – 406 8.0 203

A-Class 127
Downloaded from www.Manualslib.com manuals search engine
 Speed Ranges and Defaults (continued)
Model & Range Default Setting
Function IPS MMPS IPS MMPS
A-4408: Print 2-8 51 – 203 6.0 152
Feed 2-10 51 – 254 6.0 152
Reverse 2-5 51 – 127 4.0 102
Slew 2-16 51 – 406 6.0 152
A-4606: Print 2-6 51 – 152 4.0 102
Feed 2-8 51 – 203 4.0 102
Reverse 2-5 51 – 127 4.0 102
Slew 2-16 51 – 406 4.0 102
A-6212: Print 2-12 51 – 305 8.0 203
Feed 2-14 51 – 356 8.0 203
Reverse 2-5 51 – 127 4.0 102
Slew 2-14 51 – 356 8.0 203
A-6310: Print 2-10 51 – 254 8.0 203
Feed 2-12 51 – 305 8.0 203
Reverse 2-5 51 – 127 4.0 102
Slew 2-14 51 – 356 8.0 203

Column & Row Emulation Ranges

Column and Row Emulation Ranges (in dots)

Model Column Row Default Setting

A-4212 & A-6212 153 – 203 103 – 303 203
A-4310 & A-6310 250 – 300 200 – 400 300
A-4408 356 – 406 306 – 506 406
A-4606 550 – 600 500 – 700 600

Custom Adjustments: Column, Present, & Row Adjust Ranges

Custom Adjustments: Column, Present, & Row Adjust Ranges (in dots)

Column Adjust and Row Adjust Default

Model
Present Adjust Ranges Range Setting
A-4212 & A-6212 -100 – 100 -100 – 2030 000
A-4310 & A-6310 -150 – 150 -150 – 3000 000
A-4408 -200 – 200 -200 – 4060 000
A-4606 -300 – 300 -300 – 6000 000

128 A-Class
Downloaded from www.Manualslib.com manuals search engine
 Appendix C
PE Peel Bar Location

Provided as a reference, the drawing below defines the previous peel point of PE models.

PE Printer Peel Point

Peel Bar

PE to A-Class GPIO Adapter Cable

A GPIO Adapter Cable (P/N 32-2562-01) for integration of the A-Class into an existing PE
installation. The cable converts the connections listed in the table below.

PE to A-Class GPIO Adapter Cable*

PE DB9 Pin Connections A-Class DB15 Pin Connections

1 2
2 9
3 10
4 NC
5 3
6 11
7 12
8 13
9 8
Case (shield) Case (shield)
*For fabrication, use a DB9 metal-shelled female connector (part numbers, 21-2757-01 & 21-2629-
01); and a DB15 metal-shelled male connector (part numbers, 21-2758-01 & 21-2759-01).

A-Class 129
Downloaded from www.Manualslib.com manuals search engine
 130 A-Class
Downloaded from www.Manualslib.com manuals search engine
 Appendix D
Applicator Interface Overview

The Applicator Interface CCA contains the printer to an applicator interface circuitry;
functions and suggested connections are given below, and in these related sections:

• Operational settings; Section 4.2.3.

• J3 (COM D) and J4 (COM C) setup; Section 4.2.5.
• Testing and diagnostics; Section 4.2.6.

Always wear a wrist strap and follow ESD prevention measures when handling
the Applicator Interface CCA.

Applicator Interface CCA Jumper Configuration

The various ports on the card are configured by arranging hardware jumpers (illustrated
below):

A-Class 131
Downloaded from www.Manualslib.com manuals search engine
 GPI/O A (J1)

Four dedicated inputs are available for control of printer functions. These inputs
require no external pull-ups, are designed to interface to open-collector outputs and
accept totem pole outputs from +4.5 to + 26 VDC. Optical isolators are available to
provide isolation. Two print control circuit examples are given below.

For direct inputs – GPI/O A - J1

3 Start of Print
Use the printer’s +5VDC and Ground to supply the
devices interfacing to the GPI/O A inputs (as 4 Slew Label

shown, right). 5 Toggle/Pause

6 Reprint

1 Ground

+5 VDC External Source

For isolated inputs –
GPI/O A - J1

To provide galvanic isolation for the GPI/O A 2 Vcc

inputs, remove jumper JMP 9 then supply an 3 Start of Print
external +5VDC source voltage to Pin 2, and
4 Slew Label
remove jumper JMP 8 then supply an external
Ground to Pin 1 (as shown, right). 5 Toggle/Pause

6 Reprint

1 Ground

Seven dedicated outputs are available for control, warning, and error functions. These
open-collector outputs are slew-limited. Optional 10K ohm pull-up resistors, tied to a
common point for use at either +5 or +24 VDC, are available via jumper JMP 1.

If external pull-up resistors are used (that is, without jumper JMP1 installed),
; then to avoid damage ensure that a common external voltage not exceed
+30VDC is used.

The table below details the GPI/O A pin assignments, settings and functions.

132 A-Class
Downloaded from www.Manualslib.com manuals search engine
 Failure to properly configure the GPIO Port can result in damage to the printer and / or connected devices.

GPI/O Port A Overview

Pin Signal
Signal Name [1] Jumper Position Function / Description
Number Direction

1 Installed Printer chassis is used.

Ground JMP 8
Removed Ground must be supplied.

N/A Printer +5VDC is used (.5 amp maximum)

Installed
2 +5 VDC JMP 9 ; Drawing more than .5 amps can result in unreliable printer operation.

Removed +5VDC must be supplied.

[2] [3]
3 SOP Programmable
Media is advanced until the signal goes HIGH and, if not in continuous mode, the
4 Slew Label
label is positioned at the next available TOF.
Toggle / Input
5 The printer pauses when the signal is taken LOW.
Pause
N/A N/A
The last label is reprinted exactly, with no increment or time stamp changes;
6 Reprint recommended for use during error conditions. Keeping this signal LOW results in
non-stop printing.
7 +24 VDC Printer +24 VDC (1.5 amp maximum)
N/A
8 Ground Printer chassis.
[1]
9 Ribbon Low Programmable . Signifies a RIBBON LOW DIAMETER warning condition.
When inactive, outputs will be
Service pulled up to a voltage determined
10 Evoked by occurrences listed under ‘Fault Messages.’[1] Active LOW.
Required by this jumper setting, where:
[1]
11 End Of Print Programmable . Signifies the End of Print (EOP) process.
12 Media Out ƒ Pins 1 – 2 = +5VDC; Evoked during an Out of Stock condition. Active LOW.
13 Ribbon Out
Output JMP 1 ƒ Pins 2 – 3 = +24VDC; or, Evoked during an Out of Ribbon condition. Active LOW.
ƒ None = A common external
voltage (not to exceed +30VDC) Evoked when a label is waiting to be printed. Then after the printer receives the
14 Data Ready via external pull-ups (providing a SOP signal, printing will begin. For synchronization with the print cycle, the End Of
20K ohm feedback path through Print signal indicates the completion of the print process. Active LOW.

15 Option Fault any two outputs). Evoked during an RFID fault condition. Active LOW.
[1]
Signal directions are given relative to the printer.
[2]
If active with no current print job, “WAITING FOR DATA” will be displayed. Specifying a quantity of 9999 while keeping this signal ON will cause non-stop label printing,
except in single label “Imaging Mode”, which will cause the printer to stop between labels.
[3]
For setting details, see PRINTER OPTIONS / GPIO PORT (Section 4.2.3).

A-Class 133

Downloaded from www.Manualslib.com manuals search engine

 GPI/O B (J2)

Six unassigned inputs are designed to interface to open-collector outputs. These

inputs require no external pull-ups and blocking diodes allow the use of totem pole
outputs from +4.5 to + 26 VDC. Optical isolators are available to provide isolation. Two
print control interface circuit examples are given below.

GPI/O B - J2

13 Input 1
For direct inputs:
8 Input 2

Use the printer’s +5VDC and Ground to supply 3 Input 3

the devices interfacing to the GPI/O B inputs (as 12 Input 4
shown, right).
7 Input 5

2 Input 6

6 Ground

+5 VDC External Source

GPI/O B - J2

1 Vcc
For isolated inputs:
13 Input 1
To provide galvanic isolation for the GPI/O B 8 Input 2
inputs, remove jumper JMP 11 then supply an
external +5VDC source voltage to Pin 1, and 3 Input 3

remove jumper JMP 10 then supply an external 12 Input 4

Ground to Pin 6 (as shown, right). 7 Input 5

2 Input 6

6 Ground

Six unassigned outputs are programmable and slew-limited. Optional 10K ohm pull-
up resistors, one for each of the output lines, can be used at either +5 or +24 VDC via
jumpers JMP 2 – 7.

If external pull-up resistors are employed (that is, when Jumpers JMP 2 - 7 are
; not installed), to avoid damage ensure that external voltage does not exceed
+30VDC.

The table below details the GPI/O B pin assignments, settings and functions.

134 A-Class
Downloaded from www.Manualslib.com manuals search engine
 Failure to properly configure the GPIO Port can result in damage to the printer and / or connected devices.

GPI/O Port B Overview

Signal Name /
Pin Number Jumper Position Function / Description
Direction *
Printer +5VDC is used (.5 amp maximum).
1 Installed
+5 VDC JMP 11 ; Drawing more than .5 amps can result in unreliable printer operation.

Removed +5VDC must be supplied.

2 Input 6 N/A N/A Programmed input function.
3 Input 3 N/A N/A Programmed input function.
Installed: Pins 1 – 2 Programmed output function pulled-up to +5VDC.
4 Output 6 JMP 7 Installed: Pins 2 – 3 Programmed output function pulled-up to +24VDC.
Removed An external voltage via external pull-ups will determine this level, not exceed
Installed: Pins 1 – 2 Programmed output function pulled-up to +5VDC.
5 Output 3 JMP 4 Installed: Pins 2 – 3 Programmed output function pulled-up to +24VDC.
Removed An external voltage via external pull-ups will determine this level, not exceed
Installed Printer chassis is used.
6 Ground JMP 10
Removed Ground must be supplied.
7 Input 5 N/A N/A Programmed input function.
8 Input 2 N/A N/A Programmed input function.
Installed: Pins 1 – 2 Programmed output function pulled-up to +5VDC.
9 Output 5 JMP 6 Installed: Pins 2 – 3 Programmed output function pulled-up to +24VDC.
Removed An external voltage via external pull-ups will determine this level, not exceed
Installed: Pins 1 – 2 Programmed output function pulled-up to +5VDC.
10 Output 2 JMP 3 Installed: Pins 2 – 3 Programmed output function pulled-up to +24VDC.
Removed An external voltage via external pull-ups will determine this level, not exceed
11 +24 VDC N/A N/A Printer +24 VDC (1.5 amp maximum).
12 Input 4 N/A N/A Programmed input function.
13 Input 1 N/A N/A Programmed input function.
Installed: Pins 1 – 2 Programmed output function pulled-up to +5VDC.
14 Output 4 JMP 5 Installed: Pins 2 – 3 Programmed output function pulled-up to +24VDC.
Removed An external voltage via external pull-ups will determine this level, not exceed
Installed: Pins 1 – 2 Programmed output function pulled-up to +5VDC.
15 Output 1 JMP 2 Installed: Pins 2 – 3 Programmed output function pulled-up to +24VDC.
Removed An external voltage via external pull-ups will determine this level, not exceed
*
Signal directions are given relative to the printer.

A-Class 135

Downloaded from www.Manualslib.com manuals search engine

 COM C (J4)
Serial Port C (see Section 2.2.2.2) functions as an RS-232 interface or as a dedicated
device interface, according to the jumper settings indicated below:

COM C Jumper Setting Functions

Position
Function
JMP 12 JMP 13 JMP 14 JMP 15
RS-232 Communications On On On On
RFID Off On On On
Remote Display On On Off On

; Jumper settings will override most printer menu settings.

COM D (J3)
Serial Port D is an RS-232 communications interface (see Section 2.2.2.2).

Applicator Interface CCA Cable Connections

Depending on the application and port pin connections, you may need the following hardware
to complete the interface connections:

• GPI/O A (J1) – DB15 Male connector (e.g.,

8
Star Tech C15PCM) and 15
shielded cabling. 14
7
6
13
• GPI/O B (J2) – High Density DB15 Male VGA 5
12 J1
connector (e.g., Star Tech 15 5 4
10
C15HPSM) and shielded 14 4 11
3
cabling. 9
10
J2 13 3 2
8
2 9
• COM C (J4) – DB9 Male connector (e.g., 12
7 1
Star Tech C9PSM) and 11 1
6
shielded cabling. 1

5 J3
• COM D (J3) – RJ45 Plug (e.g., Belkin 9
R6G088) and cabling 4
8
(shielding optional). 8
J4 3
7 2
6 1

136 A-Class
Downloaded from www.Manualslib.com manuals search engine
 Indicators and Monitors

Real-time verification of settings and activity of the GPIO ports is available via displayed and
printed information:

; Unused, non-connected inputs and outputs will have an indeterminate state and
assume a value of 1 or 0.

Indicators: Sampled every millisecond, incoming (IN) and outgoing (OUT) signal
activity can be observed on the card, where LED color changes correspond to signal
state changes.

Signal In

Signal Out

Input Monitors: Binary input signal states can be viewed (see Section 4.2.6, TEST
GPIO / MONITOR GPIO INPUT) in the following format:

GPIO A
SOP FEED PAUSE REPRT
Signals 1 1 0 0

i1 i2 i3 i4 i5 i6 GPIO B
0 1 0 1 1 1 Signals

Output Monitors: Binary output signal states can be viewed (see Section 4.2.6, TEST
GPIO / MONITOR GPIO OUTPUT) in the following format:

GPIO A EP RL SR MO RO DR OF
Signals 0 0 0 0 0 0 0

o1 o2 o3 o4 o5 o6 GPIO B
0 0 0 0 0 0 Signals

A-Class 137
Downloaded from www.Manualslib.com manuals search engine
 PRINT SIGNAL INFO: A hardcopy of the current GPI/O settings and signal states can
be output (see Section 4.2.6, TEST GPIO / PRINT SIGNAL INFO) in the following format:

GPIO SIGNAL INFO

WED 11:04AM 4JUL2005
CARD ID#3

OUTPUT SIGNALS INPUT SIGNALS

END OF PRINT o1 START OF PRINT i1
PIN# 11 GPIO A PIN# 15 GPIO B PIN# 3 GPIO A PIN# 13 GPIO B
LOW PULSE CURRENT LEVEL 1 ACTIVE HIGH CURRENT LEVEL 1
CURRENT LEVEL 1 CURRENT LEVEL 1
i2
RIBBON LOW o2 FEED PIN# 8 GPIO B
PIN# 9 GPIO A PIN# 10 GPIO B PIN# 4 GPIO A CURRENT LEVEL 0
ACTIVE LOW CURRENT LEVEL 0 ACTIVE LOW
CURRENT LEVEL 0 CURRENT LEVEL 1 i3
PIN# 3 GPIO B
SERVICE REQUIRED o3 TOGGLE PAUSE CURRENT LEVEL 1
PIN# 10 GPIO A PIN# 5 GPIO B PIN# 5 GPIO A
ACTIVE LOW CURRENT LEVEL 1 ACTIVE LOW i4
CURRENT LEVEL 1 CURRENT LEVEL 1 PIN# 12 GPIO B
CURRENT LEVEL 1
MEDIA OUT o4 REPRINT
PIN# 12 GPIO A PIN# 14 GPIO B PIN# 6 GPIO A i5
ACTIVE LOW CURRENT LEVEL 1 ACTIVE LOW PIN# 7 GPIO B
CURRENT LEVEL 1 CURRENT LEVEL 1 CURRENT LEVEL 1
RIBBON OUT o5 i6
PIN# 13 GPIO A PIN# 9 GPIO B PIN# 2 GPIO B
ACTIVE LOW CURRENT LEVEL 1 CURRENT LEVEL 1
CURRENT LEVEL 1
DATA READY o6
PIN# 14 GPIO A PIN# 4 GPIO B
ACTIVE LOW CURRENT LEVEL 1
CURRENT LEVEL 1

OPTION FAULT
PIN# 15 GPIO A
ACTIVE LOW
CURRENT LEVEL 1

138 A-Class
Downloaded from www.Manualslib.com manuals search engine
 Appendix E
Multi-Language Menu

Different languages can be downloaded to replace the English menu by constructing a

spreadsheet that defines the printer dictionary. To change the language you will add a new
language column (or modify the existing column) in the spreadsheet, click on the ‘Generate
DPL file(s)’ radio button, and then send that file(s) to the printer.

Software requirements for modifying the menu language are as follows:

• Microsoft® Excel must be purchased by user;

• Img2dl.exe is a program used during the process to create the DPL file; and,

• Common.xls (also provided at the web site above) is the Menu Dictionary.

Img2dl.exe provided at

; ftp://ftp.datamaxcorp.com/Anonymous/Firmware/EFIGS/

Place Img2dl.exe and Common.xls in the same directory.

Create a Menu Language by following these steps:

A. Invoke Excel and open the Common.xls file. After the file, the following screen appears:

A-Class 139
Downloaded from www.Manualslib.com manuals search engine
 B. Click the “Enable Macro” box. The following screen appears:

C. Click on Column J and enter your new language, or modify an existing one. Some tips on
this process:

• Message Size – When entering new messages, reference the ‘MAX’ column: this is
the maximum number of characters allowed for this field. (Warnings are displayed
when the number of characters is exceeded, or when trying to modify the MAX
value; however, “cutting and pasting” fields could defeat this warning system.)

• Two Line Messages – Some of the message are displayed as two lines. These are
indicated in the comment fields.

• Comments – This field can be modified with no effect.

D. After editing is completed, highlight all of the columns to be created by pressing the
letter above the column (more than one language may be selected).

E. Press the Generate DPL File(s) radio button. A file will be generated for each of the
selected columns and Excel will provide confirmation (for example, as shown below,
small.ls).

140 A-Class
Downloaded from www.Manualslib.com manuals search engine
 F. Download the generated files to the printer – one method is the DOS copy command:
copy small.ls lpt1: /b

G. Reset the printer by pressing and holding the CANCEL Key for approximately four
seconds.

H. After the resetting, verify operation by printing a Configuration Label. The new font
selection will be printed on the label under SYSTEM INFORMATION / OPTIONAL
LANGUAGES. (The new language also appears in the menu: SYSTEM SETTINGS / MENU
LANGUAGE.) These are the only methods to determine whether the download was
successful.

An error has occurred if the menu displays the new language selection, but all the
messages remain in English. In this case, re-check your process or contact Datamax
Technical Support (be prepared to provide the Common.xls and DPL download files
created). Other possible error messages are as follows:

Menu Language Error Message Description

Please select the entire column(s) or the After pressing the Generate DPL File(s)
desired language(s), by clicking on the radio button, the languages to convert
column letter(s) were not correctly selected.

The entered message exceeds the

Message text may not exceed MAX = xx
number of characters specified in column
designated characters for this MID
C. You may not modify this number.

I. Repeat Steps A – H using the filename misc.xls to translate printer option items. This
will output small20.ls.

Important Advanced File Handling Information

• The standard printer leaves the factory with EFIGS loaded into Module Y. At this
point, Module Y is LOCKED and will only accept additional language downloads.

• After downloading a language update, Module Y is left UNLOCKED until the printer is
reset or power is cycled. In this state, Module Y will accept font, image and label
format downloads. The module will also honor the Clear Module request. Therefore,
following an update it is recommended that a reset be performed to lock the module;

A-Class 141
Downloaded from www.Manualslib.com manuals search engine
 otherwise, a software package may ‘Clear All Modules’ thus destroying the new menu
language(s).

• Module Y can be UNLOCKED by sending this DPL string: <STX>KpY0

• To restore the factory generated EFIGS image, download the file *832296.01A to the
printer. This file is located on the Datamax FTP site. The letter at the end of the file
name (e.g., A) specifies the revision. The latest revision will be available on the FTP
site.

• Downloading the same language twice will automatically delete the first occurrence,
but will not free the memory space.

• Deletion of the selected language will reset the printer to English. The total number
of languages that the printer can now accept is limited to 10, but this number is
dependent upon the size of each language translation. The translation size will vary
with the number of messages that are translated for that particular language.
Current complete language files are about 7,000 bytes each; but with product
growth, the total number of languages is expected to drop to five.

142 A-Class
Downloaded from www.Manualslib.com manuals search engine
 Appendix F

Saving a Configuration File

Configuration Files can be used to retain special printer settings, eliminating the need for
repeated setups. Unique filenames can be assigned then the setups restored, as needed, via
the host or printer menu. The following example saves a calibration setting in a
configuration file:

; If file sharing among printers, DO NOT include unique parameters (such as

calibrations and adjustments) when saving.

Step Action Displayed Message

With the printer set for the configuration to be saved,

1 press the MENU Key. (See Section 4.1 for Control Panel MEDIA SETTINGS
details.)

2 Scroll to SYSTEM SETTINGS then press the ENTER Key. SYSTEM SETTINGS

With CONFIGURATION FILE highlighted, press the

3 RESTORE AS CURRENT
ENTER Key.

Scroll to SAVE SETTING AS then press the ENTER Key

MEDIACAL
and input a name, using up to nineteen alphanumeric
4
characters, for the Configuration File. (This example
uses the filename MEDIACAL.)

Press the ESC Key repeatedly to save the file and return MEDIACAL
5
to READY. SUCCESSFUL

; To restore a configuration file via the printer, see Section 4.2.4.

A-Class 143
Downloaded from www.Manualslib.com manuals search engine
 144 A-Class
Downloaded from www.Manualslib.com manuals search engine
 Appendix G

Ribbon Saver Overview

With the Ribbon Saver option, the printer can conserve ribbon use in blank label areas.
Depending upon the label format, when more than .25 inches (6.4 mm) of ribbon can be
saved in no-print areas, the printhead lifts off the platen and a brake stops ribbon motion,
while the assist rollers continue to advance media. At about .25 inches before the next line
of print, the brake releases as the printhead is lowered to resume printing. Additional
parameters and features regarding operation include the following considerations:

ƒ The amount white space passed before the ribbon saver actuates is determined by the
media travel speed. For example, at 2 IPS there must be at least .65 inches (16.5 mm)
of white space, while at 8 IPS the length increases to 1.2 inches (30.5 mm) before
engagement.

ƒ Ribbon savings become more significant as the label white space gets larger.

; Following a Top of Form, Out of Stock, Position, Ribbon or Head Lift Fault, ribbon
saving will not occur during the first two inches (51 mm) after restart.

ƒ The ribbon saver will actuate up to twenty times per label.

ƒ The menu can be used for control (see Section 4.2.3).

ƒ Functional tests can be performed (see Section 4.2.6).

ƒ Throughput remains unaffected by operation. At faster speeds, however, a light

horizontal mark (produced as the moving label contacts the stationary ribbon) may
appear across the label. To minimize this contact mark use a slightly harder wax or
wax/resin formulation of ribbon or slow the print speed.

A-Class 145
Downloaded from www.Manualslib.com manuals search engine
 146 A-Class
Downloaded from www.Manualslib.com manuals search engine
 Warranty

Datamax Barcode Products

Limited Warranty Statement

A-Class™ Printers

Printer

Datamax warrants* to Purchaser that under normal use and service, the A-Class™ Printers,
(with the exception of the thermal printhead, platen roller, and belts) purchased hereunder
shall be free from defects in material and workmanship for a period of one year (365 days)
from the date of shipment by Datamax.

Expendable and/or consumable items or parts such as lamps, fuses, labels and ribbons are
not covered under this warranty. This warranty does not cover equipment or parts that have
been misused, altered, neglected, handled carelessly, or used for purposes other than those
for which they were manufactured. This warranty also does not cover loss, damages
resulting from accident, or damages resulting from unauthorized service.

Thermal Printhead, Rollers, and Belts

This warranty* is limited to a period of one year, (365 days), or one million (1,000,000)
linear inches of use, whichever comes first, for the A-Class™ thermal printhead, rollers, and
belts. This one year (365 days) warranty is valid only if a Datamax - approved thermal label
media is used, as defined in the then current Datamax list of approved thermal/thermal
transfer media, a copy of which is available from Datamax. Failure to use Datamax-
approved media is justification for invalidation of this warranty. This warranty does not
cover printheads or rollers which have been misused, altered, neglected, handled carelessly,
or damaged due to improper cleaning or unauthorized repairs.

Warranty Service Procedures

If a defect should occur during the warranty period, the defective unit shall be returned,
freight and insurance prepaid, in the original shipping containers, to Datamax at: 4501
Parkway Commerce Blvd., Orlando, Florida, 32808. A Return Material Authorization (RMA)
number must be issued before the product can be returned. To open an RMA please call the
Datamax Customer Service Department at (407) 523-5550. Please include your RMA
number on the outside of the box and on the shipping document. Include a contact name,
action desired, a detailed description of the problem(s), and examples when possible with
the defective unit. Datamax shall not be responsible for any loss or damages incurred in
shipping. Any warranty work to be performed by Datamax shall be subject to Datamax’s
confirmation that such product meets Datamax warranty. In the event of a defect

A-Class 147
Downloaded from www.Manualslib.com manuals search engine
 covered by its warranty, Datamax will return the repaired or replaced product to the
Purchaser at Datamax’s cost.

With respect to a defect in hardware covered by the warranty, the warranty shall continue
in effect until the end of the original warranty period, or for sixty (60) days after the repair
or replacement, whichever is later.

General Warranty Provisions

Datamax makes no warranty as to the design, capability, capacity or suitability of any of its
hardware, supplies, or software.

Software is licensed on an “as is” basis without warranty. Except and to the extent
expressly provided in this warranty and in lieu of all other warranties, there are no
warranties, expressed or implied, including, but not limited to, any warranties of
merchantability or fitness for a particular purpose.

Purchaser shall be solely responsible for the selection, use, efficiency and suitability of
Datamax’s products.

Limitation of Liability

In no event shall Datamax be liable to the purchaser for any indirect, special or
consequential damages or lost profits arising out of or relating to Datamax’s products, or
the performance or a breach thereof, even if Datamax has been advised of the possibility
thereof. Datamax’s liability, if any, to the purchaser or to the customer of the purchaser
hereunder shall in no event exceed the total amounts paid to Datamax hereunder by the
purchaser for a defective product.

In no event shall Datamax be liable to the purchaser for any damages resulting from or
related to any failure or delay of Datamax in the delivery or installation of the computer
hardware, supplies or software or in the performance of any services.

Some states do not permit the exclusion of incidental or consequential damages, and in
those states the foregoing limitations may not apply. The warranties here give you specific
legal rights, and you may have other legal rights which vary from state to state.

*When returned to the factory for service.

148 A-Class
Downloaded from www.Manualslib.com manuals search engine
 Glossary
alphanumeric Consisting of alphabetic, numeric, punctuation and other symbols.

backing material The silicon-coated paper carrier material to which labels with adhesive
backing are affixed. Also referred to as “liner”.

bar code A representation of alphanumeric information in a pattern of machine-readable

marks. The basic categories are divided into one-dimensional (UPC, Code 39, Postnet,
etc.) and two-dimensional bar codes (Data Matrix, MaxiCode, PDF417, etc.).

boot loader The resident program that loads the application from Flash memory,
decompresses it into the SRAM, and starts operations.

burn line The row of thermal elements in the printhead that create the images on the
media.

calibration The process through which sensor readings are entered into the printer for
correct sensor function (for example, detection of a given media type) and TOF
positioning.

CCA Circuit Card Assembly.

CSI (Coated Side In) Ribbon rolled with the inked coating facing inward.

CSO (Coated Side Out) Ribbon rolled with the inked coating facing outward.

character set The entire complement of alphanumeric symbols contained in a given font.

checksum An alphanumeric error detection method used in many bar code symbologies
for informational security.

continuous media An uninterrupted roll or box of label or tag stock media that contains
no gap, notch, or mark to separate individual labels or tags.

core diameter The inside diameter measurement of the cardboard core at the center of a
ribbon.

defaults The functional setting values returned following a factory reset of the printer.

diagnostics Programs used to locate and diagnose hardware problems.

die-cut media Media that has been cut into a pattern using a press, where the excess
paper is removed leaving individual labels, with gaps between them, attached to a
backing material.

direct thermal The printing method that uses a heat sensitive media and only the heat of
the thermal printhead to create an image on the label.

A-Class 149
Downloaded from www.Manualslib.com manuals search engine
 direct thermal media Media coated with chemicals that react and darken with the
application of heat.

DPI (dots per inch) A measurement of resolution, rated in the number of thermal
elements contained in one inch of the printhead.

DPL (Datamax Programming Language) Programming commands used specifically for

control of and label production in Datamax printers. A complete listing of commands can
be found in the Class Series 2 Programmer’s Manual

DPMM (dots per millimeter) A measurement of resolution, rated in the number of

thermal elements contained in one millimeter of the printhead.

EFIGS English, French, Italian, German, Spanish, and other multi-language support as
programmed for the printer’s menus and configuration label.

fan-fold Media that is folded and stacked.

feed speed The rate at which the media moves under the printhead in non-printed areas
and between labels.

Flash memory Non-volatile memory (does not require printer power to maintain data) that
can be erased and reprogrammed, used to hold the printer’s operating program.

font A set of alphanumeric characters that share a particular typeface.

gap A space between die-cut or notched labels used to sense the top-of-form.

GPIO (General Purpose Input Output) A specialized interface port for use with external
printer control devices including applicators, verifiers, RFID systems, etc.

IPS (inches per second) Imperial measurement of speeds.

label A paper or synthetic printing material, typically with a pressure sensitive adhesive
backing.

label length The distance from the top of the label to the bottom of the label as it exits the
printer.

label repeat The distance from the top of one label to the top of the next label.

label tracking Excessive lateral (side to side) movement of the media as it travels under
the printhead.

label width The left to right measurement of the label as it exits the printer.

mark Generalized term for the carbon-based black line on the underside of reflective media
used to indicate the top-of-form.

media Generalized term for all types of printing stocks, including: roll fed, continuous, die-
cut, reflective, and fanfold.

media hub Device in the printer used to support roll media.

150 A-Class
Downloaded from www.Manualslib.com manuals search engine
 media sensor An electronic device equipped with photo sensors to detect media and the
top-of-form on die-cut, notched or reflective media.

MMPS (millimeters per second) Metric measurement of speeds.

notched stock Media, typically tag stock, with holes or notches in the material that is used
to signal the top-of-form. The printer must be set to ‘gap’ to use this media type.

preprinted media Label stock that contains borders, text, or graphics, flood coating, etc.

perforation Small cuts extending through the backing and/or label material to facilitate
their separation. Also referred to as “perf”.

print speed The speed at which the media moves under the printhead during the printing
process.

reflective media Media imprinted with carbon-based black marks on the underside of the
material, which is used to signal the top-of-form when the ‘reflective’ sensor is enabled.

registration Repeatable top to bottom alignment of printed labels.

reverse speed The backward rate of media motion into the printer during tear-off, peel
and present and cutting operations for positioning the label at the start of print position.

ribbon An extruded polyester tape with several layers of material, one of which is ink-like,
used to produce an image on the label. Also referred to as “foil”.

ribbon wrinkle An undesirable overlapping of the ribbon during the printing process that
leads to voids on the printed label, typically caused by an improper printhead leveling
cam adjustment.

roll media A form of media that is wound upon a cardboard core.

slew speed The speed at which the media moves under the printhead in non-printed areas
and between labels using the GPIO function.

start of print (SOP) The position on the label where printing begins; also, the signal that
initiates GPIO-controlled printing.

tag stock A heavy paper or synthetic printing material, typically featuring a notch or black
mark for TOF and no adhesive backing.

thermal transfer The printing method that creates an image by transferring ink from a
ribbon onto the media using the heat from the thermal printhead.

TOF (top-of-form) The start of a new label as indicated by a label gap, notch, mark or
programming.

void An undesirable blank space in a printed image.

A-Class 151
Downloaded from www.Manualslib.com manuals search engine
 152 A-Class
Downloaded from www.Manualslib.com manuals search engine